Update your warranty with your proof-of-purchase

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ms.interactiontype="11" data-bi-slot="1" href="/en-au/windows/check-your-microsoft-warranty-and-create-service-orders-644472b2-df94-41c7-a67d-2ac6577fc5f3">Warranty information</a> </div> <ul class="supLeftNavArticles"> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="2" href="/en-au/windows/check-your-microsoft-warranty-and-create-service-orders-644472b2-df94-41c7-a67d-2ac6577fc5f3">Check Microsoft warranty and create service orders</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="3" href="/en-au/surface/get-the-most-from-your-surface-by-staying-protected-with-microsoft-complete-e7e0e85e-2c67-43a9-a6a4-c798b086319b">Stay protected with Microsoft Complete</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="4" href="/en-au/surface/get-service-for-your-out-of-warranty-or-damaged-surface-08312d65-7d7d-5438-2f85-92c8b0a605ac">Get service for out-of-warranty device</a> </li> <li class="supLeftNavArticle"> <a 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href="/en-au/surface/what-happens-when-you-send-your-device-to-microsoft-for-a-repair-service-a28606b8-f97c-4daf-86d4-9f6772de9bf8">What happens during repair</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="8" href="/en-au/surface/check-the-status-of-a-surface-repair-order-cancel-the-order-or-print-a-shipping-label-f4e84076-8add-4b4c-beed-d870eff58c46">Check order status</a> </li> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="9" href="/en-au/surface/set-up-your-surface-after-service-76a74a94-6a4f-9007-0227-2a40c5867f2d">Set up after service</a> </li> </ul> </div> </div> <main id="supArticleContent" class="col-3-5 supLeftNavArticleContent" data-bi-area="content" tabindex="-1"> <header class="ocpArticleTitleSection" aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">Update your warranty with your proof-of-purchase</h1> </header> <section class="supAppliesToSection" ms.cmpgrp="applies_to" aria-label="Products this article applies to" dir="ltr"> <div id="supAppliesToTableContainer"> <details id="supAppliesToList"><summary aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="contentToggle">Applies To</summary><span class="appliesToItem">Xbox</span> <span class="appliesToItem">Kinect for Xbox 360</span> <span class="appliesToItem">Microsoft account</span> </details> </div> </section> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"><section class="ocpIntroduction"> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note:聽</b>This information applies only to Surface, Surface Type Cover, Xbox Console, and Kinect.</p> </div> </section><section aria-labelledby="ID0ED2" class="ocpSection"> <h2 id="ID0ED2" class="">Updating your warranty</h2> <p>You will need to contact support in order to update the warranty start date for your Surface, Surface Type Cover, Xbox Console, or Kinect. Before we can update your warranty, you will need the following:</p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Your sales/purchase receipt from an authorized <a href="https://www.microsoft.com/surface/buy" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Surface</a> or <a href="https://www.xbox.com/Xbox-one/retailers" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Xbox</a> retailer.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Your Surface, Surface Type Cover, Xbox Console, or Kinect serial number.聽</p> <meta itemprop="position" content="2"> </li> </ul> </section><section aria-labelledby="ID0EDZ" class="ocpSection"> <h2 id="ID0EDZ" class="">Contact support</h2> <p>When you have your proof of purchase ready, submit a request to update your warranty.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note:聽</b>It may take up to 24 hours to update after it's been completed.</p> </div> <p>Here's how to submit a request to support:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Go to <a href="https://account.microsoft.com/devices" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Microsoft account | Devices</a> and locate your device.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Info & support</b> and, if necessary, select <b class="ocpUI">Register </b>to register the device and see coverage details.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>On the row for <b class="ocpUI">Warranty claims</b>, select <b class="ocpUI">Learn more</b>.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">submit a request</b>.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Provide information on the Warranty Support request form and select <b class="ocpUI">Submit</b>.</p> <meta itemprop="position" content="5"> </li> </ol> </section><section aria-labelledby="ID0EDX" class="ocpSection"> <h2 id="ID0EDX" class="">Proof of purchase</h2> <p>In order to update your warranty, you will need to provide a valid sales/purchase receipt from an authorized retailer. If your retailer isn鈥檛 on this list, don鈥檛 worry, you can send it to us anyway and we will validate it if it meets the following criteria.</p> <p>A valid sales/purchase receipt will clearly indicate the <b class="ocpLegacyBold">retailer name</b>, the <b class="ocpLegacyBold">purchase date</b>, and the <b class="ocpLegacyBold">item purchased</b> as shown in the example below (in English only). If the sales/purchase receipt does not clearly indicate these requirements, it will not be accepted.</p> <p> <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/b464ad23-772b-7ac4-bd3b-e4cef71ca7f6.png" loading="lazy" alt="Your receipt (or proof of purchase) should state the store where the device was purchased, the date, and have the device listed (or itemized)."></picture> </p> </section><section aria-labelledby="ID0EDV" class="ocpSection"> <h2 id="ID0EDV" class="">Frequently asked questions</h2> </section><div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ET-button" aria-controls="ID0ET-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">What are unacceptable types of proof-of-purchase?</div></button></h2> <div class="ocpebw" id="ID0ET-panel" aria-labelledby="ID0ET-button" role="region"> <div class="ocpExpandoBody"> <p>Unacceptable proof-of-purchases include, but are not limited to:</p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Bank or credit card statements</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Hand-written receipts (some exceptions may apply)</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Statements from eBay, Amazon Marketplace, or other non-retail locations that do not specify the product is new</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Pre-order receipts</p> <meta itemprop="position" content="4"> </li> </ul> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ER-button" aria-controls="ID0ER-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">What file formats are acceptable?</div></button></h2> <div class="ocpebw" id="ID0ER-panel" aria-labelledby="ID0ER-button" role="region"> <div class="ocpExpandoBody"> <p>Common image and file formats which are acceptable such as JPEG, PDF, and PNG.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EP-button" aria-controls="ID0EP-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">What if I purchased the device from another person or retailer as used?</div></button></h2> <div class="ocpebw" id="ID0EP-panel" aria-labelledby="ID0EP-button" role="region"> <div class="ocpExpandoBody"> <p>The warranty dates will only be updated based on the original sale date when purchased new. If you have the original proof of purchase from the original sale it will be accepted.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EN-button" aria-controls="ID0EN-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Checking your warranty status</div></button></h2> <div class="ocpebw" id="ID0EN-panel" aria-labelledby="ID0EN-button" role="region"> <div class="ocpExpandoBody"> <p>You'll need to register your Surface, Surface Type Cover, Xbox Console, or Kinect to your Microsoft account. For more info on registering your device, go to <a href="/en-au/windows/manage-devices-used-with-your-microsoft-account-d4044995-81db-b24b-757e-1102d148f441" class="ocpArticleLink" data-bi-type="anchor">Manage devices used with your Microsoft account</a>.</p> <p>When you've registered your device, go to <a href="https://go.microsoft.com/fwlink/?linkid=2145857" target="_blank" class="ocpExternalLink" data-bi-type="anchor">account.microsoft.com/devices</a> and select it to see its warranty status.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EL-button" aria-controls="ID0EL-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">What if I purchased Microsoft Complete and I don鈥檛 see it on my device?</div></button></h2> <div class="ocpebw" id="ID0EL-panel" aria-labelledby="ID0EL-button" role="region"> <div class="ocpExpandoBody"> <p>You can provide a valid sales/purchase receipt from an authorized retailer that lists the purchase of Microsoft Complete to have this corrected.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJ-button" aria-controls="ID0EJ-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">What if I purchased my device from another country?</div></button></h2> <div class="ocpebw" id="ID0EJ-panel" aria-labelledby="ID0EJ-button" role="region"> <div class="ocpExpandoBody"> <p>The warranty on your device is valid in the country or region where it was purchased.聽 Warranty support may be limited or not available if you are no longer in the original purchase country, especially if you are in a country where Surface or Xbox is not sold.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EH-button" aria-controls="ID0EH-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Where can I find a list of authorized retailers?</div></button></h2> <div class="ocpebw" id="ID0EH-panel" aria-labelledby="ID0EH-button" role="region"> <div class="ocpExpandoBody"> <p>Find an authorized retailer for <a href="https://www.microsoft.com/surface/buy" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Surface</a> or <a href="https://www.xbox.com/Xbox-one/retailers" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Xbox.</a></p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EF-button" aria-controls="ID0EF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">What if I have a Microsoft, Xbox, or Surface accessory that isn鈥檛 listed?</div></button></h2> <div class="ocpebw" id="ID0EF-panel" aria-labelledby="ID0EF-button" role="region"> <div class="ocpExpandoBody"> <p>The warranty on your accessory is based on the original sale date on your proof of purchase when purchased new.</p> </div> </div> </div><section aria-labelledby="ID0EDD" class="ocpSection"> <h2 id="ID0EDD" class="">Related topics</h2> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a href="/en-au/windows/check-your-microsoft-warranty-and-create-service-orders-644472b2-df94-41c7-a67d-2ac6577fc5f3" class="ocpArticleLink" data-bi-type="anchor">Check your Microsoft warranty and create service orders</a> </p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2148403" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Getting your Xbox device serviced</a> </p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a href="/en-au/surface/how-to-prepare-your-surface-for-service-e6fe1f6a-c516-0cd5-5a96-0377d82e7fc5" class="ocpArticleLink" data-bi-type="anchor">How to prepare your Surface for service</a> </p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a 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