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<span>Home</span> </a> </li> <li>Privacy Policy</li> </ul> </div> </div> <div class="twelve columns" id="maincontent"> <div class="content"> <h2>Website Privacy Statement</h2> <div><span style="font-size:18px;"><span style="font-family:Calibri;">The Equality Advisory Support Service (EASS) is committed to protecting the privacy and security of your personal information.</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><br/> This privacy notice describes how we collect and use personal information about you in accordance with the General Data Protection Regulation (GDPR).</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><br/> We ask that you read this privacy notice carefully as it contains important information on: who we are; how and why we collect, store, use and share personal information; your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><br/> The EASS collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the GDPR which applies across the European Union & United Kingdom and we are responsible as a ‘processor’ of that personal information for the purposes of those laws.</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><br/> <br/> <span style="font-weight:bold;"><span style="text-decoration:underline;">Information collected by us</span></span><br/> Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymised data).</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><br/> There are ‘special categories’ of more sensitive personal data which require a higher level of protection.</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><br/> We collect data such as your name and contact details and information relating to your issue. This may include a disclosure from you of special category data such as data relating to aspects of your race, ethnic origin, religion or belief, health or sexual orientation. This is all voluntary data freely provided by you that we record. In addition, the EASS will not determine what personal data you provide to us so that you retain complete control over what you disclose. Advisors may, however, ask you questions about special category data by default to help them advise you on any of the nine protected characteristics of the Equality Act 2010.</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><br/> We may receive personal data about you when you contact the EASS by any of the following means:</span></span></div> <ul> <li><span style="font-size:18px;"><span style="font-family:Calibri;">Over the phone;</span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;">Via letters to our FREEPOST address;</span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;">Via email on the ‘Contact Us’ section of the website;</span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;">Via web-chat on the ‘Contact Us’ section of the website;</span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;">Over social media (Facebook & Twitter).</span></span></li> </ul> <div><span style="font-size:18px;"><span style="font-family:Calibri;">It should be noted that if you contact us through web-chat or email we will automatically collect your name (if you provide it) and your email address in order to receive your enquiry.  </span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><br/> In the course of advising and assisting you, we collect the following personal information should you consent to or willingly provide it to us:</span></span></div> <div> </div> <ul> <li><span style="font-size:18px;"><span style="font-family:Calibri;">Your full name;</span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;">Contact details including your address, mobile telephone number, home telephone number, email address, and the country you reside in (England, Scotland or Wales).</span></span></li> </ul> <div><span style="font-size:18px;"><span style="font-family:Calibri;">This data will be held by the EASS for a period of 2 years from the date that your record was last accessed by us in order for us to assist you. After this time, your data will be anonymised, but certain aspects of the special category data provided to EASS (with any personal data removed) will be retained indefinitely for use in trending analysis. </span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <ul> <li><span style="font-size:18px;"><span style="font-family:Calibri;">The special category data retained may be relevant, sensitive information relating to any of the nine protected characteristics of the Equality Act 2010 and/or the Articles of the Human Rights Act 1998.</span></span></li> </ul> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <ul> <li><span style="font-size:18px;"><span style="font-family:Calibri;">If you contact the EASS on multiple occasions regarding separate issues, each separate incident will be allocated a reference number. When anonymising your data we consider each reference number as a standalone issue. This means that we may still hold your personal information on a contact that is less than 2 years old but prior personal information on older references will be removed. </span></span></li> </ul> <div><span style="font-size:18px;"><span style="font-family:Calibri;">The EASS holds data in various formats including on electronic databases on a secure system, logs, emails and paper files.  We take all reasonable steps to ensure your data is securely protected and processed in line with this privacy notice.</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><br/> We collect no information from other sources, other than directly from you, unless you explicitly consent to someone acting on your behalf or they have the legal authority to do so.</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;">To help keep your personal data up to date please notify us of any change in your details.<br/> <br/> <span style="text-decoration:underline;"><span style="font-weight:bold;"></span></span></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="text-decoration:underline;"><span style="font-weight:bold;">How we use your personal information</span></span></span></span></div> <div><span style="font-size:18px;"><span style="font-family: Calibri;">We use your personal information to:</span></span></div> <ul> <li><span style="font-size:18px;"><span style="font-family:Calibri;">Create a record for you;</span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;">To make referrals to third parties including, but not limited to, the Equality & Human Rights Commission, Disability Rights UK and Bar Pro Bono Unit, but only with your explicit consent.<br/> <span style="text-decoration:underline;"><span style="font-weight:bold;"></span></span></span></span></li> </ul> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="text-decoration:underline;"><span style="font-weight:bold;"><br/> Who we share your personal information with</span></span></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;">We do not routinely share your personal information with anyone.</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;">However, we will share personal information with law enforcement or other authorities if required by applicable law, citing only personal information that we consider is necessary and relevant.</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;">We will not share your personal information with any other third party without your explicit consent.<br/> <span style="text-decoration:underline;"><span style="font-weight:bold;"></span></span></span></span><br/>  </div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="text-decoration:underline;"><span style="font-weight:bold;">Whether we need your consent</span></span></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;">In limited circumstances, we may approach you for your written or verbal consent to allow us to make referrals to a third party or to write on your behalf to an organisation should it be deemed appropriate for us to do so. If we do, we will provide you with full details of information that we would like, and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contact with us that you agree to any request for consent from us.  However, if you do not provide us with such consent, we may be restricted in terms of the assistance that we are able to provide, and we will have to make decisions based on the information that we do have.<br/> <span style="text-decoration:underline;"><span style="font-weight:bold;"></span></span></span></span><br/>  </div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="text-decoration:underline;"><span style="font-weight:bold;">How long your personal information will be kept?</span></span><br/> We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.</span></span></div> <div> </div> <ul> <li><span style="font-size:18px;"><span style="font-family:Calibri;">We will hold your personal or identifiable data for a period of …… This includes, but is not limited to full names, addresses, telephone numbers, email addresses. </span></span></li> </ul> <div><span style="font-size:18px;"><span style="font-family:Calibri;">After this time, in certain circumstances we may anonymise your personal information so that it can no longer be associated with you, though, can still be used if necessary in trending analysis to determine any patterns or developing concerns across the UK, in which case we may use such information without further notice to you. Once your data has been anonymised we will manage your personal information in accordance with our Data Retention Policy or applicable laws and regulations.</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span><br/>  </div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="text-decoration:underline;"><span style="font-weight:bold;">Reasons we can collect and use your personal information</span></span></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;">We rely on the use of the data collected as it is in the legitimate interest of the organisation and necessary for the performance of a task carried out in the public interest. </span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="font-weight:bold;">Transfer of your information out of the European Economic Area (EEA)</span></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;">We will not transfer your personal information outside the EEA as the EASS operates solely within England, Scotland and Wales.  </span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="font-weight:bold;"><br/> Your rights</span></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;">Under the GDPR you have a number of important rights free of charge. Under certain circumstances, you have the right to:</span></span></div> <ul> <li><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="font-weight:bold;">Fair processing</span> of information and transparency over how we use your personal information – we have set this out in this document and if you have any questions about this please contact us. </span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="font-weight:bold;">Request access</span> to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address.</span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="font-weight:bold;">Request correction</span> of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.</span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="font-weight:bold;">Request erasure</span> of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).</span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="font-weight:bold;">Object in certain other situations </span>to our continued processing of your personal information.</span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="font-weight:bold;">Request the transfer</span> of your personal information to another party.</span></span></li> </ul> <div><span style="font-size:18px;"><span style="font-family:Calibri;">For further information on each of those rights, including the circumstances in which they apply, see the<a href="http://web.archive.org/web/20250227081437/https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/"> Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation</a>. In some circumstances you can claim compensation for damages caused if we breach any data protection laws.</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;">If you would like to exercise any of those rights, please:</span></span></div> <div> </div> <ul> <li><span style="font-size:18px;"><span style="font-family:Calibri;">email, call or write to the EASS with your request,</span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;">let us have enough information to identify you, </span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;">let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and</span></span></li> <li><span style="font-size:18px;"><span style="font-family:Calibri;">let us know the information to which your request relates.</span></span></li> </ul> <div><span style="font-size:18px;"><span style="font-family:Calibri;">In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact the EASS. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to.<br/> <span style="text-decoration:underline;"><span style="font-weight:bold;"></span></span></span></span><br/>  </div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="text-decoration:underline;"><span style="font-weight:bold;">Keeping your personal information secure</span></span><br/> We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.<br/> We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach in any circumstances where we are legally required to do so.<br/> <span style="text-decoration:underline;"><span style="font-weight:bold;"></span></span></span></span><br/>  </div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="text-decoration:underline;"><span style="font-weight:bold;">Data protection officer</span></span><br/> The EASS does not have an appointed data protection officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information then you may contact us via call, email, web-chat, or letter. </span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><br/> Our data controller is the Government Equalities Office (GEO). </span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;">You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. They can be contacted on 0300 123 113.<br/> <span style="text-decoration:underline;"><span style="font-weight:bold;"></span></span></span><span style="font-weight: bold; text-decoration-line: underline; font-family: Calibri;"><br/> <span style="text-decoration:underline;">Changes to this privacy notice</span></span><span style="font-family:Calibri;"></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;">This privacy notice was published on 16-SEP-2021 and last updated on 16-SEP-2021<br/> We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice via our website which you can check regularly for updates.  However, you may request a copy of this privacy notice through other communication channels e.g. via letter, call, web chat or email. </span></span><br/>  </div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><span style="text-decoration:underline;"><span style="font-weight:bold;">How to contact us</span></span><br/> Please contact the EASS if you have any questions about this privacy notice or the information we hold about you.</span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;">Should you wish to contact our Data Controller then you may do so using the contact details below: </span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"></span></span></div> <div><span style="font-size:18px;"><span style="font-family:Calibri;"><br/> Government Equalities Office <br/> Sanctuary Buildings <br/> Great Smith Street<br/> London<br/> SW1P 3BT</span></span><br/>  </div> </div> </div> </div> </div> <footer class="sixteen columns" role="contentinfo"> <div class="eight columns omega" id="footer-links">  <h2 style="font-size: 1.14em;text-transform: uppercase;font-weight: bold;">Policies</h2>  <nav role="navigation" id="policies" aria-label="policies">  <ul role="policies"> <li role="policieslist"><a class="" href="/web/20250227081437/https://www.equalityadvisoryservice.com/app/legal_advice/session/L2F2LzEvdGltZS8xNzQwNjQ0MDc3L3NpZC92bmhZdjFacQ==" target="_self" title="Legal Advice"> <span>Legal Advice</span> </a> </li> <li role="policieslist"><a class="" href="/web/20250227081437/https://www.equalityadvisoryservice.com/app/cookie_policy/session/L2F2LzEvdGltZS8xNzQwNjQ0MDc3L3NpZC92bmhZdjFacQ==" target="_self" title="Cookie Policy"> <span>Cookie Policy</span> </a> </li> <li role="policieslist"><a class="rn_SelectedTab" href="/web/20250227081437/https://www.equalityadvisoryservice.com/app/privacy_policy/a_id/777/session/L2F2LzEvdGltZS8xNzQwNjQ0MDc3L3NpZC92bmhZdjFacQ==" target="_self" title="Privacy Policy"> <span>Privacy Policy</span> </a> </li> <li role="policieslist"><a class="" href="/web/20250227081437/https://www.equalityadvisoryservice.com/app/accessibility_statement/session/L2F2LzEvdGltZS8xNzQwNjQ0MDc3L3NpZC92bmhZdjFacQ==" target="_self" title="Accessibility Statement"> <span>Accessibility Statement</span> </a> </li> <li role="policieslist"><a class="" href="/web/20250227081437/https://www.equalityadvisoryservice.com/app/complaints_process/session/L2F2LzEvdGltZS8xNzQwNjQ0MDc3L3NpZC92bmhZdjFacQ==" target="_self" title="Complaints Process"> <span>Complaints Process</span> </a> </li> <li role="policieslist"><a class="" href="/web/20250227081437/https://www.equalityadvisoryservice.com/app/data_protection/a_id/361/session/L2F2LzEvdGltZS8xNzQwNjQ0MDc3L3NpZC92bmhZdjFacQ==" target="_self" title="Data Protection Policy"> <span>Data Protection Policy</span> </a> </li> <li role="policieslist"><a class="" href="/web/20250227081437/https://www.equalityadvisoryservice.com/app/terms_of_use/session/L2F2LzEvdGltZS8xNzQwNjQ0MDc3L3NpZC92bmhZdjFacQ==" target="_self" title="Terms of Use"> <span>Terms of Use</span> </a> </li> <li role="policieslist"><a href="/web/20250227081437/https://www.equalityadvisoryservice.com/app/case_studies/a_id/402">Success Stories</a></li> </ul> </nav> </div> <div class="eight columns omega" id="contact-info">  <h2 style="font-size: 1.14em;text-transform: uppercase;font-weight: bold;margin-left: 1.7rem;">Contact Information</h2> <p><em>CONTACT OUR ADVICE LINE:</em>0808 800 0082</p>  <p><em> </em></p> <p><em>OPENING HOURS:</em><span>Monday - 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