Medical Records | Billing & Records

<!DOCTYPE html>     <html class="no-js" lang="en">  <head> <link rel="stylesheet" type="text/css" href=/assets/ucsf/main.css?v=40182074ecb56dad04debd94fedfc468 />  <script type="text/javascript" src="https://cdn.cookielaw.org/consent/15542477-8150-45a3-9953-e94fa799e80a/OtAutoBlock.js" ></script> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="15542477-8150-45a3-9953-e94fa799e80a" ></script> <script type="text/javascript"> function OptanonWrapper() { // Check if banner div is available if (document.getElementById('onetrust-banner-sdk')) { // Get the buttons and container var acceptBtn = document.getElementById("onetrust-accept-btn-handler"); var declineBtn = document.getElementById("onetrust-reject-all-handler"); var cookieSettingsBtn = document.getElementById("onetrust-pc-btn-handler"); var btnContainer = document.getElementById("onetrust-button-group"); // Set the order you want below... btnContainer.append(acceptBtn, cookieSettingsBtn, declineBtn) } } </script>   <script src="https://datalayer.ucsfhealth.org/ucsf-data-layer.js" defer></script>  <script src="https://datalayer.ucsfhealth.org/ucsfhealth-marketing-data-layer.js" defer></script>  <script type="text/plain" class="optanon-category-C0007" src="https://assets.adobedtm.com/db5f13cb240b/b1130ce1ceae/launch-db8f55f3e131.min.js" defer></script> <title>Medical Records | Billing & Records | UCSF Health</title> <link href="/-/media/project/ucsf/ucsf-health/header/favicon-32x32.png?rev=e809a21b00b748a3abf7a90f0667e530" rel="shortcut icon" /> <link rel="canonical" href="https://www.ucsfhealth.org/medical-records" /> <meta content="Patients & Visitors" name="mainNavName" /> <meta property="fb:app_id" content="1162986667203299" /><meta property="og:description" content="To request your medical record, you may complete and mail the health information release form; or send a written request with your medical record or unit number" /><meta property="og:type" content="article" /><meta property="og:site_name" content="ucsfhealth.org" /><meta property="og:image" content="https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/article/hero/medical-records-2x.jpg?rev=d4026271ccb944f6ac84b477d804f93c" /><meta property="og:title" content="Medical Records" /><meta property="og:url" content="https://www.ucsfhealth.org/medical-records" /> <meta name="description" content="To request your medical record, you may complete and mail the health information release form; or send a written request with your medical record or unit number" /> <meta property="twitter:site" content="@UCSFHospitals" /><meta property="twitter:image" content="https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/article/hero/medical-records-2x.jpg?rev=d4026271ccb944f6ac84b477d804f93c" /><meta property="twitter:description" content="To request your medical record, you may complete and mail the health information release form; or send a written request with your medical record or unit number" /><meta property="twitter:creator" content="@UCSFHospitals" /><meta property="twitter:title" content="Medical Records" /><meta property="twitter:card" content="summary_large_image" /> <meta name="viewport" content="width=device-width, initial-scale=1"/> <link rel="manifest" href="/manifest.json" /> <meta name="format-detection" content="telephone=no"> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"Article","description":"To request your medical record, you may complete and mail the health information release form; or send a written request with your medical record or unit number","image":"https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/article/hero/medical-records-2x.jpg?rev=d4026271ccb944f6ac84b477d804f93c","url":"https://www.ucsfhealth.org/medical-records","author":{"@type":"Organization","name":"UCSF Health"},"dateCreated":"2024-03-01T00:47:06+00:00","dateModified":"2024-03-01T00:52:29+00:00","headline":"Medical Records","publisher":{"@type":"Organization","name":"UCSF Health","logo":{"@type":"ImageObject","url":"https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/ezgifcom-gif-maker.png?rev=b49aee14cf934fb086632358c341cf97"}},"articleBody":"If you use MyChart, you can access most of your medical records there without having to make a special request. Log in to MyChart.\nFor records that aren't already available in MyChart – or if you don't use MyChart – you can request your records using any of the following methods you prefer. (For imaging requests, see the \"Radiology Imaging and Reports\" section below.)\n\n Request the records via MyChart: Go to Menu → Sharing Hub → Yourself → Request a copy.\n Submit a request online for UCSF Medical Center, UCSF Benioff Children's Hospital San Francisco, UCSF Benioff Children's Hospital Oakland or Langley Porter Psychiatric Hospital.\n Complete the health information release form and mail it to the address below. (Form for Spanish-speaking patients: Autorización de divulgación de información médica.)\n Mail us a written request with your medical record or unit number, your full name at the time of treatment, and your signature to authorize release of this information\n\nMail all written requests to:\nHealth Information Management Services\nUCSF Health\n400 Parnassus Ave., Room A88\nSan Francisco, CA 94143-0308\nWe'll process your request within 15 days and send you the records using the method you indicated. You also may arrange to pick up your medical records in person at any of our Medical Records locations. Our office hours are 8 a.m. to 4:30 p.m., Monday to Friday.\nTo make an appointment to review your medical records in our Medical Records office, call (415) 353-2221 during our office hours.\nProcessing fee \nWe charge 25¢ per page to copy medical records or $25 if using an electronic record. We'll call to notify you of the total charge. You may mail us a check or pay the fee in person if you pick up your records.\nRadiology imaging and reports\nYour imaging test will be interpreted by a UCSF radiologist, a doctor trained to interpret imaging exams. The radiologist will write a report with the results of your exam. After the report is finalized – typically in two to five working days – there are two different ways you can access it and receive your results: \n1. MyChart\nThe report and the images from your exam will be available in MyChart. This is the fastest way to receive your results. Please note: Because your results are available in MyChart immediately after they're finalized by the radiologist, your healthcare provider who ordered the study might not have reviewed them yet. \n2. UCSF Imaging Library\nThe report and images are also available by CD, free of charge. To request a CD, complete the Authorization for Release of Health Information form (English) or Autorización de divulgación de información médica (Spanish).\nPlease include the following when you submit your form: \n\n Type of imaging exam\n Date of imaging exam\n Mailing address (including zip code)\n\nEmail the form and this additional info to RadiologyFilmLibrary@ucsfmedctr.org or fax it to (415) 353-8583. \nCDs are mailed five to seven business days after the release form is received. \nIf you have any questions about obtaining a copy of your images and report, call the Radiology Imaging Library at (415) 353-1640 (option 3). Hours are 7 a.m. to 6 p.m. seven days a week. \nFor help understanding your images and report, contact the provider who placed your imaging order. \nHealth information exchange\nA health information exchange (HIE) allows your health care providers to use secure, electronic methods to share your most recent medical information with doctors' offices, hospitals, labs, radiology centers and other providers participating in your care. The purpose is to give each of your caregivers access to the most up-to-date information available.\nPatients are automatically set to opt in to HIE, meaning information will be shared with participating physicians and health care providers unless you provide instructions to opt out. If you wish to opt out of participating in UCSF HIE, you can easily do so when checking in for your next visit to UCSF or by completing the UCSF Health Information Exchange Patient Opt-out Form and mailing it back to UCSF Medical Center Medical Records at:\nHealth Information Management Services\nUCSF Health\n400 Parnassus Ave., Room A88\nSan Francisco, CA 94143-0308\nPrivacy practices\nUCSF Medical Center is committed to protecting your medical information. For information about your rights and our obligations regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.","articleSection":"Article"} </script> </head> <body class="default-device bodyclass"> <a href="#content" class="skip-to-content">Skip to Main Content</a> <div id="wrapper">  <header> <div id="header" class="container-fluid"> <div class="component rich-text paragraph1 ie-warning-banner"> <div class="component-content"> <p> Looks like you’re visiting UCSF Health on Internet Explorer. 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ucsf-breadcrumb"> <div class="component-content"> </div> </div> </div> <div class="hero-badge-hero"> </div> <h1 class="hero-title display1"> Medical Records </h1> </div> </div> </div><div class="component clinic-ctas no-links container"> <div class="component-content"> </div> </div><div class="component share-print-email container clinic-share"> <div class="component-content"> <div class="share-component"> <a aria-label="Print Page" href="#" rel="nofollow" class="icon-ui-print" title="Print"></a> <a aria-label="Share Page" data-email-body="Thought you might want to see this:" class="icon-ui-share" data-email-body="Thought you might want to see this:" data-email-subject="Take a look at this link from UCSF"></a> </div> <div class="clearfix"></div> </div> </div><div class="component article-intro column-layout col-2-66-33 container"> <div class="component-content"> <div class="article-content left-col"> <div class="font-larger article-text rich-text"> <p>If you use MyChart, you can access most of your medical records there without having to make a special request. <a href="/mychart">Log in to MyChart.</a></p> <p>For records that aren't already <a href="/mychart/test-results-clinical-notes">available in MyChart</a> – or if you don't use MyChart – you can request your records using any of the following methods you prefer. (For imaging requests, see the "Radiology Imaging and Reports" section below.)</p> <ul> <li>Request the records via <a href="/mychart">MyChart</a>: Go to Menu → Sharing Hub → Yourself → Request a copy.</li> <li>Submit a request online for <a href="https://roigateway.vrcroiplus.com/ucsf" target="_self">UCSF Medical Center</a>, <a href="https://roigateway.vrcroiplus.com/ucsf" target="_self">UCSF Benioff Children's Hospital San Francisco</a>, <a href="https://roigateway.vrcroiplus.com/benioff" target="_self">UCSF Benioff Children's Hospital Oakland</a> or <a href="https://roigateway.vrcroiplus.com/ucsf-lpph" target="_self">Langley Porter Psychiatric Hospital</a>.</li> <li>Complete the <a href="/-/media/project/ucsf/ucsf-health/pdf/roi-authorization.pdf?rev=8b210a37615c48c2bcb5ccf6e812cf2f&hash=E220233C71B94AD4906BF3C1355CFC2E">health information release form</a> and mail it to the address below. (Form for Spanish-speaking patients: <a href="/-/media/project/ucsf/ucsf-health/pdf/roi-authorization-sp.pdf?rev=cf2012ae791548e88209367cc2527d70&hash=1E321D936916CD28E631E7CC8CE3488D">Autorización de divulgación de información médica</a>.)</li> <li>Mail us a written request with your medical record or unit number, your full name at the time of treatment, and your signature to authorize release of this information</li> </ul> <p>Mail all written requests to:</p> <p>Health Information Management Services<br /> UCSF Health<br /> 400 Parnassus Ave., Room A88<br /> San Francisco, CA 94143-0308</p> <p>We'll process your request within 15 days and send you the records using the method you indicated. You also may arrange to pick up your medical records in person at any of our Medical Records locations. Our office hours are 8 a.m. to 4:30 p.m., Monday to Friday.</p> <p>To make an appointment to review your medical records in our Medical Records office, call (415) 353-2221 during our office hours.</p> <h2>Processing fee </h2> <p>We charge 25¢ per page to copy medical records or $25 if using an electronic record. We'll call to notify you of the total charge. You may mail us a check or pay the fee in person if you pick up your records.</p> <h2><a name="imagesmychart"></a>Radiology imaging and reports</h2> <p>Your imaging test will be interpreted by a UCSF radiologist, a doctor trained to interpret imaging exams. The radiologist will write a report with the results of your exam. After the report is finalized – typically in two to five working days – there are two different ways you can access it and receive your results: </p> <p><strong>1. MyChart</strong></p> <p>The report and the images from your exam will be available in <a href="/mychart">MyChart</a>. This is the fastest way to receive your results. Please note: Because your results are available in MyChart immediately after they're finalized by the radiologist, your healthcare provider who ordered the study might not have reviewed them yet. </p> <p><strong>2. UCSF Imaging Library</strong></p> <p>The report and images are also available by CD, free of charge. To request a CD, complete the <a href="/-/media/project/ucsf/ucsf-health/pdf/roi-authorization.pdf?rev=8b210a37615c48c2bcb5ccf6e812cf2f&hash=E220233C71B94AD4906BF3C1355CFC2E">Authorization for Release of Health Information form</a> (English) or <a href="/-/media/project/ucsf/ucsf-health/pdf/roi-authorization-sp.pdf?rev=cf2012ae791548e88209367cc2527d70&hash=1E321D936916CD28E631E7CC8CE3488D">Autorización de divulgación de información médica</a> (Spanish).</p> <p>Please include the following when you submit your form: </p> <ul> <li>Type of imaging exam</li> <li>Date of imaging exam</li> <li>Mailing address (including zip code)</li> </ul> <p>Email the form and this additional info to <a href="/cdn-cgi/l/email-protection#154774717c7a797a726c537c7978597c776774676c55607666737870717661673b7a6772"><span class="__cf_email__" data-cfemail="95c7f4f1fcfaf9faf2ecd3fcf9f8d9fcf7e7f4e7ecd5e0f6e6f3f8f0f1f6e1e7bbfae7f2">[email protected]</span></a> or fax it to (415) 353-8583. </p> <p>CDs are mailed five to seven business days after the release form is received. </p> <p>If you have any questions about obtaining a copy of your images and report, call the Radiology Imaging Library at (415) 353-1640 (option 3). Hours are 7 a.m. to 6 p.m. seven days a week. </p> <p>For help understanding your images and report, contact the provider who placed your imaging order. </p> <h2>Health information exchange</h2> <p>A health information exchange (HIE) allows your health care providers to use secure, electronic methods to share your most recent medical information with doctors' offices, hospitals, labs, radiology centers and other providers participating in your care. The purpose is to give each of your caregivers access to the most up-to-date information available.</p> <p>Patients are automatically set to opt in to HIE, meaning information will be shared with participating physicians and health care providers unless you provide instructions to opt out. If you wish to opt out of participating in UCSF HIE, you can easily do so when checking in for your next visit to UCSF or by completing the <a href="/-/media/project/ucsf/ucsf-health/pdf/health_information_exchange_patient_opt-out.pdf?rev=ca47cc1932c54138823b36ca26b52aee&hash=5424E9BB9B8A8B2D46FB688A1A94FD58">UCSF Health Information Exchange Patient Opt-out Form</a> and mailing it back to UCSF Medical Center Medical Records at:</p> <p>Health Information Management Services<br /> UCSF Health<br /> 400 Parnassus Ave., Room A88<br /> San Francisco, CA 94143-0308</p> <h2>Privacy practices</h2> <p>UCSF Medical Center is committed to protecting your medical information. For information about your rights and our obligations regarding the use and disclosure of your medical information, please see our <a href="/-/media/project/ucsf/ucsf-health/pdf/ucsfhipaa-072021.pdf?rev=1ba3b481dc4a41fa9dbabb24299f34bb&hash=0E63FF00C4BDCB9C50A33177E30FC62F">Notice of Privacy Practices</a>.</p> </div> </div> <div class="article-info right-col"> <div class="article-contact"> <div class="eyebrow">Medical Records</div> <div class="article-contact-address"> <div> </div> </div> <p><span class="icon-ui-phone"></span>(415) 353-2221</p> </div> </div> </div> </div> <div class="component content container"> <div class="component-content"> <div class="component article-cards cards-component col-xs-12"> <div class="component-content"> <div> <h2 class="heading1 title-anchor"> Related reading </h2> <div class="view-all"> </div> </div> <div class="cards"> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/medical-records/how-to-send-radiology-images-to-ucsf" class="phantom-link" title="How to Send Radiology Images to UCSF"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-health/article/hero/how-to-send-radiology-images-to-ucsf-2x.jpg?h=376&w=974&rev=fb2a7bb82c3949858e9710c5338fac3e&hash=CEF9BF12C3E318CBB3893399C891999C" alt="" width="2880" height="1112" /> <p class="font-larger"> How to Send Radiology Images to UCSF </p> <p> Get the most out of your appointment by sending medical images to our radiologists ahead of time. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/about/connecting-your-electronic-health-records-to-mobile-health-apps" class="phantom-link" title="Connecting Your Electronic Health Records to Mobile Health Apps"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-health/article/hero/connecting-to-e-health-records-2x.jpg?h=376&w=974&rev=e4c7d7c6d816441fa36c351f5b03bccb&hash=F5E79758D14FFF9BA5A2788B59650A25" alt="" width="2880" height="1112" /> <p class="font-larger"> Connecting Your Electronic Health Records to Mobile Health Apps </p> <p> Patients have the right to easily access their UCSF electronic health records. 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