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CRM Analytics: BI Software and Tools - Salesforce.com

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</div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive hidden-sm hidden-md hidden-lg margin-30-top-lg margin-30-top-xs margin-20-right-lg margin-20-bottom-lg margin-20-bottom-xs margin-30-left-lg " alt="Salesforce + Tableau logo" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/a-logos/salesforce-tableau-logo.png"/> </div> </div> <div class="headingComponent parbase section"> <h2 id="harness-the-power-of-your-data-with-salesforces-newest-acquisition" class=" h3 text-salesforce-gray text-left salesforce-sans-regular col-lg-10 margin-30-right-lg margin-30-right-xs margin-30-left-lg margin-30-left-xs " style="; "> <span class=" header-text "> Harness the power of your data with Salesforce’s newest acquisition. </span> </h2> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-right-lg margin-20-bottom-xs margin-30-left-lg margin-30-left-xs text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " aria-label="Learn about Tableau and Salesforce" data-qe="TRACK_CUSTOMLINK_tableau-link" data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.tableau.com?d=cta-body-promo-1" target="_blank"> <span> Learn about Tableau <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">&nbsp; </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-3 col-lg-3"> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-9 col-lg-9"><div class="headingComponent parbase section"> <h2 id="spot-opportunities-predict-outcomes-get-recommendations-and-more-with-crm-analytics" class=" h1 text-night text-left salesforce-sans-light col-xs-12 col-sm-12 col-md-12 col-lg-12 margin-60-top-lg margin-40-top-sm margin-40-bottom-lg " style="; "> <span class=" header-text "> Spot opportunities, predict outcomes, get recommendations, and more with CRM Analytics. </span> </h2> </div> <div class="scrollableTabsComponent parbase section"><div class="scrollable scrollable-component hidden-sm hidden-xs margin-40-bottom-lg"> <div class="scrollable-nav-wrapper" id="Scrollspy"> <nav class="nav scrollable-nav" id="scrollable-nav"> <ul class="nav-item nav-pills" data-spy="affix" data-offset-top="1000" data-offset-bottom="0"> <li class="scrollable nav-link li tab-" style="width: 20.0%;"> <a href="#automate-discovery-scroll-tab" class="selected"> Automate Discovery </a> </li> <li class="scrollable nav-link li tab-" style="width: 20.0%;"> <a href="#focus-on-outcomes-scroll-tab"> Focus On Outcomes </a> </li> <li class="scrollable nav-link li tab-" style="width: 20.0%;"> <a href="#unify-on-one-platform-scroll-tab"> Unify On One Platform </a> </li> <li class="scrollable nav-link li tab-" style="width: 20.0%;"> <a href="#take-instant-action-scroll-tab"> Take Instant Action </a> </li> <li class="scrollable nav-link li tab-" style="width: 20.0%;"> <a href="#build-with-clicks-scroll-tab"> Build With Clicks </a> </li> </ul> </nav> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">&nbsp; </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-3 col-lg-3"> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper "> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="labelLargeComponent headingComponent parbase section"> <h2 id="automate-discovery-scroll-tab" class=" h4 text-altostratus text-left salesforce-sans-bold margin-60-top-lg margin-30-top-sm margin-10-bottom-lg " style="; "> <span class=" header-text "> Automate Discovery </span> </h2> </div> <div class="headingComponent parbase section"> <h2 id="discover-the-story-your-data-has-to-tell" class=" h1 text-night text-left salesforce-sans-thin margin-20-bottom-lg " style="; "> <span class=" header-text "> Discover the story your data has to tell. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-bottom-sm text-size-default no-indentation"> Automatically find simple answers to complex business questions in your data. Learn what happened, why it happened, what will happen, and what to do about it with transparent, understandable AI models. </div> </div> </div> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive hidden-xs margin-30-top-lg margin-30-top-sm margin-30-bottom-lg margin-30-bottom-sm img-bleed-right " alt="A dashboard automatically finds pipeline trends and propensity to win." src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/analytics-cloud/sfdc-einstein-analytics-overview-products-automate-discovery.png"/> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-3 col-lg-3"> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper "> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="imageComponent parbase section"><div class="rtl"> <div class=" image-link"> <img class="lazy img-responsive hidden-xs margin-60-top-lg margin-40-top-md margin-30-top-sm margin-60-bottom-lg margin-40-bottom-md margin-30-bottom-sm img-bleed-left " alt="A look at how to customize and tweak metrics based on individual business performance." src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/analytics-cloud/sfdc-einstein-analytics-overview-products-focus-on-outcomes.png"/> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="labelLargeComponent headingComponent parbase section"> <h2 id="focus-on-outcomes-scroll-tab" class=" h4 text-altostratus text-left salesforce-sans-bold margin-100-top-lg margin-30-top-sm margin-10-bottom-lg " style="; "> <span class=" header-text "> Focus On Outcomes </span> </h2> </div> <div class="headingComponent parbase section"> <h2 id="identify-how-to-achieve-all-of-your-business-goals" class=" h1 text-night text-left salesforce-sans-thin margin-20-bottom-lg " style="; "> <span class=" header-text "> Identify how to achieve all of your business goals. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-bottom-sm text-size-default line-height-default no-indentation"> Get the exact information you need by tailoring analytics to your business. Improve any business outcome with precise recommendations and specific guidance. </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">&nbsp; </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-3 col-lg-3"> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper "> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="labelLargeComponent headingComponent parbase section"> <h2 id="unify-on-one-platform-scroll-tab" class=" h4 text-altostratus text-left salesforce-sans-bold margin-100-top-lg margin-30-top-sm margin-10-bottom-lg " style="; "> <span class=" header-text "> Unify on one platform </span> </h2> </div> <div class="headingComponent parbase section"> <h2 id="visualise-your-entire-business-on-a-single-screen" class=" h1 text-night text-left salesforce-sans-light margin-20-bottom-lg " style="; "> <span class=" header-text "> Visualise your entire business on a single screen. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-bottom-sm text-size-default no-indentation"> Avoid needing multiple systems and logins. Create complete visualisations, predictions, insights, and more by bringing all your data — even from external systems — onto a single platform. </div> </div> </div> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive hidden-xs margin-60-top-lg margin-40-top-md margin-30-top-sm margin-60-bottom-lg margin-40-bottom-md margin-30-bottom-sm img-bleed-right " alt="A selection of ready-to-integrate data sources. Featured here are Microsoft, Google, and AWS. " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/analytics-cloud/sfdc-einstein-analytics-overview-products-unifying-on-one-platform.png"/> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-3 col-lg-3"> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper "> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="imageComponent parbase section"><div class="rtl"> <div class=" image-link"> <img class="lazy img-responsive hidden-xs margin-60-top-lg margin-40-top-md margin-30-top-sm margin-60-bottom-lg margin-40-bottom-md margin-30-bottom-sm img-bleed-left " alt="Einstein Discovery sits within an account detail page, and displays a predicted win rate on that account. " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/analytics-cloud/sfdc-einstein-analytics-overview-products-take-instant-action.png"/> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="labelLargeComponent headingComponent parbase section"> <h2 id="take-instant-action-scroll-tab" class=" h4 text-altostratus text-left salesforce-sans-bold margin-100-top-lg margin-30-top-sm margin-10-bottom-lg " style="; "> <span class=" header-text "> Take Instant Action </span> </h2> </div> <div class="headingComponent parbase section"> <h2 id="always-know-the-specific-steps-to-take-next" class=" h1 text-night text-left salesforce-sans-thin margin-20-bottom-lg " style="; "> <span class=" header-text "> Always know the specific steps to take next. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-bottom-sm text-size-default line-height-default no-indentation"> Take instant action from the point of insight, like collaborating in Chatter, updating records, and sharing dashboards. </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">&nbsp; </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-3 col-lg-3"> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper "> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="labelLargeComponent headingComponent parbase section"> <h2 id="build-with-clicks-scroll-tab" class=" h4 text-altostratus text-left salesforce-sans-bold margin-100-top-lg margin-30-top-sm margin-10-bottom-lg " style="; "> <span class=" header-text "> Build With Clicks </span> </h2> </div> <div class="headingComponent parbase section"> <h2 id="easily-create-ai-models-dashboards-and-more" class=" h1 text-night text-left salesforce-sans-thin margin-20-bottom-lg " style="; "> <span class=" header-text "> Easily create AI models, dashboards, and more. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-bottom-sm text-size-default no-indentation"> Don't spend hours coding, or waiting in the IT queue. Create advanced experiences quickly by using easily customisable templates, third-party apps, or custom-built dashboards. </div> </div> </div> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive hidden-xs margin-60-top-lg margin-40-top-md margin-30-top-sm margin-60-bottom-lg margin-40-bottom-md margin-30-bottom-sm img-bleed-right " alt="A view of simple customization tools on the Einstein Analytics Platform." src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/analytics-cloud/sfdc-einstein-analytics-overview-products-build-with-clicks.png"/> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs hidden-sm hidden-md hidden-lg columns-wrapper bg-right-bottom bg-cover container-fluid margin-30-top-xs column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="visible-lg"> <div style="background-image:url('//www.salesforce.com/content/dam/web/en_us/www/images/sustainability/sustainability-cloud-crosslink-banner.png');" class="columns-wrapper column-container-image bg-right-bottom bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/sustainability/sustainability-cloud-crosslink-banner.png"> </div> </div> <div class="visible-md"> <div style="background-image:url('//www.salesforce.com/content/dam/web/en_us/www/images/sustainability/sustainability-cloud-crosslink-banner.png');" class="columns-wrapper column-container-image bg-right-bottom bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/sustainability/sustainability-cloud-crosslink-banner.png"> </div> </div> <div class="visible-sm"> <div style="background-image:url('//www.salesforce.com/content/dam/web/en_us/www/images/sustainability/sustainability-cloud-crosslink-banner.png');" class="columns-wrapper column-container-image bg-right-bottom bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/sustainability/sustainability-cloud-crosslink-banner.png"> </div> </div> <div class="visible-xs"> <div style="background-image:url('//www.salesforce.com/content/dam/web/en_us/www/images/sustainability/sustainability-cloud-crosslink-banner-mobile.png');" class="columns-wrapper column-container-image bg-right-bottom bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/sustainability/sustainability-cloud-crosslink-banner-mobile.png"> </div> </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs hidden-sm hidden-md hidden-lg columns-wrapper container-fluid margin-40-top-lg margin-20-top-xs column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-8 col-md-8 col-lg-8"><div class="labelLargeComponent headingComponent parbase section"> <h2 id="salesforce-sustainability-cloud" class=" h4 text-stratus text-left salesforce-sans-bold margin-40-top-lg margin-40-top-md margin-20-top-sm margin-20-top-xs margin-20-right-sm margin-20-bottom-lg margin-20-bottom-md margin-20-bottom-sm margin-20-bottom-xs margin-40-left-lg margin-20-left-sm " style="; "> <span class=" header-text "> Salesforce Sustainability Cloud </span> </h2> </div> <div class="headingComponent parbase section"> <h2 id="track-and-analyse-environmental-data-to-help-reduce-your-carbon-footprint-and-prove-your-commitment-to-eco-friendly-practices" class=" h3 text-stratus text-left salesforce-sans-regular col-xs-9 col-sm-12 col-md-11 col-lg-11 margin-20-right-sm margin-10-bottom-lg margin-40-left-lg margin-20-left-sm " style="; "> <span class=" header-text "> Track and analyse environmental data to help reduce your carbon footprint and prove your commitment to eco-friendly practices. </span> </h2> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-20-right-sm margin-100-right-xs margin-40-bottom-lg margin-40-left-lg margin-20-left-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a role="button" class="btn btn-lg btn-primary salesforce-sans-regular " data-qe="TRACK_CUSTOMLINK_integration-body-report-cta" data-content-replacement-close-color="sfdc-swap-button-day"> <span> See it in action </span> </a> </div> </div> <div class="cta_1 buttonCTAItemComponent parbase"> <div class="btn-container "> <a role="button" class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day"> <span> Learn more about sustainability <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="spacerComponent parbase section"><div class="spacer " style="height:60px;"></div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="container"> <div class="row columns-wrapper "> <div class="col text-left col-xs-12 col-sm-12 col-md-3 col-lg-3"> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-9 col-lg-9"><div class="headingComponent parbase section"> <h2 id="customer-success-spotlight" class=" h4 text-altostratus text-left salesforce-sans-bold margin-60-top-lg margin-30-top-sm margin-10-bottom-lg " style="; "> <span class=" header-text "> Customer Success Spotlight </span> </h2> </div> <div class="headingLargeComponent headingComponent parbase section"> <h3 id="see-how-companies-of-every-size-and-industry-are-discovering-new-ways-to-grow-with-crm-analytics" class=" h1 text-night text-left salesforce-sans-thin margin-0-top-lg margin-20-bottom-lg " style="; "> <span class=" header-text "> See how companies of every size and industry are discovering new ways to grow with CRM Analytics. </span> </h3> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-cirrus bg-opacity">&nbsp; </div> <div class="row columns-wrapper "> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-8"><div class="imageComponent parbase section"> <a href="#" class=" image-link" data-modal-close-button-color="sfdc-modal-button-day" data-modal-width="modal-lg" data-modal-backdrop-color="sfdc-modal-backdrop-light" data-modal-bgcolor="bg-default" data-modal-src="/content/www/en_ie/shared/video-modals/customer-stories/athena-health/jcr:content/module-par/columncontainer_2244/column1_par/videocomponent_f232.html" data-toggle="modal" data-target="#mainModal"> <img class="lazy img-responsive margin-0-bottom-lg " alt="Screenshot from the Shazam customer video of a woman using the Shazam app on her phone." src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_ie/www/images/einstein-analytics/einstein-analytics-overview-customer-uk-eu.jpg"/> </a> </div> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-4"><div class="blockquoteComponent parbase section"><blockquote class="margin-40-top-lg margin-30-top-sm margin-20-right-lg margin-20-left-md quote-large "> <p class="text-snow"><span class="quote">&ldquo;</span>We bring together the best technology, the best people, and the best service to provide a great delivery experience&rdquo;</p> <footer class="text-snow footer-small margin---top-lg"> DWAIN MCDONALD, CEO AT DPD </footer> </blockquote> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-40-bottom-md margin-30-bottom-sm margin-20-left-md text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-light salesforce-sans-regular " aria-label="Read the story about DPd" data-content-replacement-close-color="sfdc-swap-button-day" href="/eu/customer-success-stories/?d=cta-body-promo-2"> <span> Read the story </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-60-bottom-lg margin-30-bottom-sm text-left "> <div class="cta_0 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