CINXE.COM

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head> <meta charset="utf-8" />  <title>How do I contact Squarespace Customer Support? – Squarespace Help Center</title> <meta name="description" content="Contact us via email, chat, or X. If you can't find what you're looking for in our guides, contact us here. When you contact us, you’ll..." /><meta property="og:image" content="/hc/theming_assets/01HZFVW1PBV9VS8RBJXN5XJXNF" /> <meta property="og:type" content="website" /> <meta property="og:site_name" content="Squarespace Help Center" /> <meta property="og:title" content="How do I contact Squarespace Customer Support?" /> <meta property="og:description" content="Contact us via email, chat, or X. If you can't find what you're looking for in our guides, contact us here. When you contact us, you’ll always be talking to real, friendly humans. Our normal hours ..." /> <meta property="og:url" content="https://support.squarespace.com/hc/en-us/articles/219648707-How-do-I-contact-Squarespace-Customer-Support" /> <link rel="canonical" href="https://support.squarespace.com/hc/en-us/articles/219648707-How-do-I-contact-Squarespace-Customer-Support"> <link rel="alternate" hreflang="de" href="https://support.squarespace.com/hc/de/articles/219648707-Wie-kann-ich-den-Squarespace-Kundensupport-kontaktieren"> <link rel="alternate" hreflang="en-us" href="https://support.squarespace.com/hc/en-us/articles/219648707-How-do-I-contact-Squarespace-Customer-Support"> <link rel="alternate" hreflang="es" href="https://support.squarespace.com/hc/es/articles/219648707--C%C3%B3mo-me-comunico-con-el-soporte-t%C3%A9cnico-de-Squarespace"> <link rel="alternate" hreflang="fr-fr" href="https://support.squarespace.com/hc/fr-fr/articles/219648707-Comment-contacter-l-assistance-client-de-Squarespace"> <link rel="alternate" hreflang="it" href="https://support.squarespace.com/hc/it/articles/219648707-Come-posso-contattare-l-assistenza-clienti-Squarespace"> <link rel="alternate" hreflang="ja-jp" href="https://support.squarespace.com/hc/ja-jp/articles/219648707-Squarespace%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC-%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%81%B8%E3%81%AE%E3%81%8A%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E6%96%B9%E6%B3%95"> <link rel="alternate" hreflang="pt" href="https://support.squarespace.com/hc/pt/articles/219648707-Como-entro-em-contato-com-o-Suporte-ao-Cliente-do-Squarespace"> <link rel="alternate" hreflang="tr" href="https://support.squarespace.com/hc/tr/articles/219648707-Squarespace-M%C3%BC%C5%9Fteri-Destek-Ekibi-ile-nas%C4%B1l-ileti%C5%9Fime-ge%C3%A7ebilirim"> <link rel="alternate" hreflang="x-default" href="https://support.squarespace.com/hc/en-us/articles/219648707-How-do-I-contact-Squarespace-Customer-Support"> <link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-a42a464885a505c24ac3b0ab35047489.css" media="all" id="stylesheet" /> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/593095/167125/style.css?digest=32107007313165"> <link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZFVW2268CTBGRZP9T7CBH60"> <meta name="viewport" content="width=device-width, initial-scale=1" />  <meta name="google-site-verification" content="BH2xphEDDDwt0cNe8V3RDvorBsDRLv4iRfN0dZUWk9c" /> <meta name="google-site-verification" content="24j5Z9PX1iljDwnEp_f3wuU0xXaw6cv72CM_OGBzINQ" /> <meta name="google-site-verification" content="XG15aS6C0PDPf3W9p8x0wIw138F2F8HH1sjIJT7lwKc" /> <meta name="google-site-verification" content="qwo6dGj5JehQnxGZdqQHawgsE71EoQi_7FHeXzzLNsk" />  <meta property="og:url" content="https://support.squarespace.com" /> <meta property="og:type" content="website" /> <meta property="og:title" content="Squarespace Help" /> <meta property="og:description" content="In-depth articles and videos on everything Squarespace." /> <meta property="og:image" content="https://theme.zdassets.com/theme_assets/593095/76439a2c70d180ab75568a2e5c1a636070099cf8.jpeg" />  <meta property="og:locale" content="en_US" /> <meta property="og:locale:alternate" content="es_ES" /> <meta property="og:locale:alternate" content="fr_FR" /> <meta property="og:locale:alternate" content="de_DE" /> <meta property="og:locale:alternate" content="it_IT" /> <meta property="og:locale:alternate" content="pt_BR" /> <meta property="fb:app_id" content="980159875444848" />  <script> (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) { return; } js = d.createElement(s); js.id = id; js.src = 'https://cdn.smooch.io/webview-sdk.min.js'; fjs.parentNode.insertBefore(js, fjs); })(document, 'script', 'WebviewSdkScript'); </script>  <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.5.1/jquery.min.js"></script>  <script> var ZD_SSO_SETTINGS = { "enabled": true, "anonymous": true, "end_user": true, "agent": false, "manager": false, "internal": false, "group_filter": "", }; </script>  <script> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ "gtm.start": new Date().getTime(), event: "gtm.js" }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != "dataLayer" ? "&l=" + l : ""; j.async = true; j.src = "https://www.googletagmanager.com/gtm.js?id=" + i + dl; f.parentNode.insertBefore(j, f); })(window, document, "script", "dataLayer", "GTM-BCCP"); </script>   <script async="async" src=//consent.trustarc.com/notice?domain=squarespace.com&c=teconsent&js=nj&noticeType=bb&text=true&pn=2&gtm=1&language=en-us&pcookie crossorigin=""></script>  <script type="module"> import * as mime from 'https://unpkg.com/mime@4.0.4/dist/src/index_lite.js'; import other from 'https://unpkg.com/mime@4.0.4/dist/types/other.js'; import standard from 'https://unpkg.com/mime@4.0.4/dist/types/standard.js'; window.HC_MIME = mime; window.HC_MIME_OTHER = other; window.HC_MIME_STANDARD = standard; </script>  <link rel="stylesheet" href="/hc/theming_assets/01JBHRXKMD26JTBXT0AEDS9D82" />  <script type="text/javascript" src="https://cdn.statuspage.io/se-v2.js"></script>  <script src="https://fast.wistia.com/assets/external/E-v1.js" async> </script>   <script> window.hcm = {}; function hcmanager(account_key, dataset_id, domain, script_url) { window.hcm._accountKey = account_key; window.hcm._datasetId = dataset_id; window.hcm._domain = domain; var script = document.createElement("script"); script.type = "application/javascript"; script.src = script_url; var first = document.getElementsByTagName('script')[0]; first.parentNode.insertBefore(script, first); } hcmanager('d57002bae6638b7cfc8d99954cfd46b5', '64b69e50920d04641b5dfaad', 'https://hcmanager.swifteq.com', 'https://scripts.swifteq.com/hc_events.js'); </script>   <script type="text/javascript"> (function(a, b, c, d, e, f, g) { e["ire_o"] = c; e[c] = e[c] || function() { (e[c].a = e[c].a || []).push(arguments); }; f = d.createElement(b); g = d.getElementsByTagName(b)[0]; f.async = 1; f.src = a; g.parentNode.insertBefore(f, g); })("//d.impactradius-event.com/A1325362-caba-4d3f-a83b-1ca7492ec0a51.js", "script", "ire", document, window); ire("identify", { customerId: "", customerEmail: "" }); </script> <script> var parseQueryString = function( queryString ) { var params = {}, queries, temp, i, l; // Split into key/value pairs queries = queryString.split("&"); // Convert the array of strings into an object for ( i = 0, l = queries.length; i < l; i++ ) { temp = queries[i].split('='); params[temp[0]] = temp[1]; } return params; }; var result = parseQueryString(window.location.search.substring(1)); var ZD_HC_SETTINGS = { "chatbot_enabled": { "en-us": true, "de": true, "es": false, "fr-fr": true, "it": false, "pt": false, "ja-jp": false, "tr": false }, "chatbot_outage": false, "experiments": { // A/B tests "autologin-qa": { allocationPercentage: "100", enabled: true }, "aus_live_chat": { allocationPercentage: "100", enabled: true }, "single_point_of_entry_2024": { allocationPercentage: 0, enabled: false }, "fullstory_2024": { allocationPercentage: 2, enabled: false } }, "others": { "isE2ETesting": false || (result["e2e-testing-enabled"] === "true"), "experiments_sqsp_employees": true, "germanLiveChatEnabled": false, "schedulingLiveChatEnabled": true, }, }; const settingsOverrides = localStorage.getItem('ZD_HC_SETTINGS_OVERRIDE'); const ssoOverrides = localStorage.getItem('ZD_SSO_SETTINGS_OVERRIDE'); if (settingsOverrides) { window.ZD_HC_SETTINGS = JSON.parse(settingsOverrides); } if (ssoOverrides) { window.ZD_SSO_SETTINGS = JSON.parse(ssoOverrides); } var players = []; </script> </head> <body class="">  <nav id="mobile-nav" class="mobile-nav"></nav>  <div id="trustArc"> <div id="consent_blackbar"></div> </div>  <div class="loading-indicator" style="display: none;"> <div class="loading-symbol-wrapper"> <div class="loading-symbol"></div> </div> <div class="loading-text">Gathering resources...</div> </div>  <div id="announcement" style="position: relative;"></div> <div class="site-wrapper"> <header class="header"></header> <div class="community-templates hide">  <div id="t-community-sidebar" class="community-sidebar" data-template="community-main"> <div class="sidebar-box"> <p class="community-welcome"></p> <p class="community-note"></p> </div> <div class="sidebar-box sidebar-box-search"> <h3 class="subtitle"></h3> <form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" aria-label="Search" /> <input type="submit" name="commit" value="Search" /></form> </div> </div>  <div id="t-community-topic-sidebar" class="community-sidebar" data-template="community-topic"> <div class="sidebar-box"> <h3 class="subtitle"></h3> <div class="topic-follow-wrapper"></div> <div class="post-details">  <span class="post-detail"> Followers: <span class="post-data" data-content="topic-followers"></span> </span> </div> </div> <div class="sidebar-box sidebar-box-search"> <h3 class="subtitle"></h3> <form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" aria-label="Search" /> <input type="submit" name="commit" value="Search" /></form> </div> <div class="sidebar-box"> <p class="community-welcome"></p> <p class="community-note"></p> </div> </div>  <div id="t-community-post-sidebar" class="community-sidebar" data-template="community-post"> <div class="sidebar-box"> <h3 class="subtitle"></h3> <div class="post-follow-wrapper"></div> <div class="post-details"> <span class="post-detail"> Asked: <span class="post-data" data-content="post-created"></span> </span> <span class="post-detail hide"> Updated: <span class="post-data" data-content="post-updated"></span> </span> <span class="post-detail"> Followers: <span class="post-data" data-content="post-followers"></span> </span> </div> </div> <div class="sidebar-box"> <h3 class="subtitle"></h3> <div class="post-share-wrapper"></div> </div> <div class="sidebar-box sidebar-box-search"> <h3 class="subtitle"></h3> <form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" aria-label="Search" /> <input type="submit" name="commit" value="Search" /></form> </div> <div class="sidebar-box"> <p class="community-welcome"></p> <p class="community-note"></p> </div> </div> </div> <div id="is_not_signed_in"></div> <div id="hc-sign-in-link" style="display: none;"><a rel="nofollow" data-auth-action="signin" title="Opens a dialog" role="button" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.squarespace.com%2Fhc%2Fen-us%2Farticles%2F219648707-How-do-I-contact-Squarespace-Customer-Support%3Fplatform%3Dv6">You need to sign in to view this page.</a></div> <div id="hc-sign-out-link" style="display: none;"></div> <div id="dc" style="display: none;"> <div name="hc_search_results_page_search_results">Search Results</div> <div name="hc_search_results_page_all_categories">All Categories</div> <div name="hc_search_results_page_category_clear">Clear</div> <div name="hc_header_search">Search</div> <div name="hc_search_results_page_apply">Apply</div> <div name="hc_category_page_search_placeholder">Search in</div> <div name="hc_search_results_page_category_dropdown_placeholder">Category</div> <div name="hc_search_results_page_category_reset">Reset</div> <div name="hc_search_results_page_filter_by">Filter by</div> <div name="hc_category_page_previous_button">Prev</div> <div name="hc_category_page_next_button">Next</div> <div name="hc_category_page_guides">Guides</div> <div name="hc_header_menu_user_menu_log_out">Log out</div> <div name="hc_header_menu_user_menu_account_dashboard">Account dashboard </div> <div name="hc_footer_footer_nav_select_language">Select your language</div> <div name="hc_header_menu_videos">VIDEOS</div> <div name="hc_url_webinars_url">https://learning.squarespace.com</div> <div name="hc_header_menu_workshops">WEBINARS</div> <div name="hc_url_forum_url">https://forum.squarespace.com</div> <div name="hc_header_menu_forum">FORUM</div> <div name="hc_url_contact_us_url">/hc/requests/new#choose-topic</div> <div name="hc_header_menu_contact">CONTACT US</div> <div name="hc_contact_page_form_live_chat_closed">LIVE CHAT: CLOSED</div> <div name="hc_contact_page_form_live_chat_open">LIVE CHAT: OPEN </div> <div name="hc_header_login_link">Login</div> <div name="hc_search_see_all_link">See All Results</div> <div name="hc_contact_ticket_send_button">Send</div> <div name="hc_contact_ticket_dropdown_placeholder">Choose a topic </div> <div name="hc_contact_ticket_suggestion_title">We think this will help:</div> <div name="hc_contact_options_description">Still need to contact us? </div> <div name="hc_contact_ticket_live_chat_intro">Real-time conversation and immediate answers. </div> <div name="hc_contact_ticket_live_chat_button">Live Chat</div> <div name="hc_contact_ticket_live_chat_hours">Monday - Friday: </br> 4:00AM to 8:00PM EST</br> </div> <div name="hc_contact_ticket_email_intro">Send us a message and read our answer when it’s convenient for you.</div> <div name="hc_contact_ticket_email_button">Email</div> <div name="hc_contact_ticket_email_suggestion_footer">Contact us by email to get help with this topic.</div> <div name="hc_contact_ticket_email_hours">24 hours a day<br /> 7 days a week</div> <div name="hc_header_user_menu_log_into_squarespace">Log into Squarespace </div> <div name="hc_error_conditional_button">Regresar </div> <div name="hc_error_conditional_title">This guide is not available in English. You will be redirected in 5 seconds </div> <div name="hc_contact_page_ticket_form_live_chat_button_alert"> We currently offer live chat support in English only. <br/><br/></div> <div name="hc_contact_page_ticket_form_live_chat_button_alert_email"> EMAIL SUPPORT IN SPANISH</div> <div name="hc_contact_page_ticket_form_live_chat_button_alert_chat"> CHAT IN ENGLISH</div> <div name="hc_contact_page_ticket_form_squarespace_5_legacy_platform_squarespace_5_help"> Squarespace 5 Help</div> <div name="hc_contact_page_ticket_form_squarespace_5_legacy_platform_description"> For questions about the legacy Squarespace 5 platform, please visit its Help Center:</div> <div name="hc_contact_page_ticket_form_squarespace_5_legacy_platform_back_button"> Back</div> <div name="hc_contact_page_ticket_form_account_recovery"> Regain access to your account or site</div> <div name="hc_contact_page_ticket_form_account_recovery_summary"> If you’ve tried to <a target="_blank" href="https://login.squarespace.com/recovery-form#/recovery/domain"><strong>recover your Squarespace or Acuity account</strong></a> and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.<br><br> Before you begin:<br> <p class="dc-indented">• Did you already try to <a target="_blank" href="https://login.squarespace.com/recovery-form#/recovery/domain"><strong>recover your account</strong></a> through the login page? We’ll ask you to try that first if you haven’t yet.<br> <p class="dc-indented">• For your security, we’ll only provide account details to the account holder.<br> <p class="dc-indented">• For help recovering a Google Workspace account, contact us <a target="_blank" href="https://support.squarespace.com/hc/requests/new?ticket_form_id=64357"><strong>here.</strong></a></p></div> <div name="hc_contact_page_ticket_form_account_recovery_email"> Email address where we can contact you.</div> <div name="hc_contact_page_ticket_form_account_recovery_description"> What situation led to the trouble accessing your account?</div> <div name="hc_contact_page_ticket_form_account_recovery_website_url_s"> URLs of any websites connected to the account. Enter as many domains as possible. </div> <div name="hc_contact_page_ticket_form_account_recovery_attachment_title">Please attach both of the following documents:</br> <p class="dc-indented">• A government-issued ID. For example, a driver’s license, passport or permanent resident card. <p class="dc-indented">• A bank statement that shows the bank header, bank accountholder name, and the most recent Squarespace charge. You are free to obscure other personal information in the document. (Not required for two-factor authentication issues.)</br></p> Note:</br> <p class="dc-indented">• If you entered multiple websites above, attach statements showing the most recent charge associated with every site. <p class="dc-indented">• Ensure your files are .jpg or .png so we can view them.</p> </div> <div name="hc_contact_page_ticket_form_account_recovery_form_button"> Request Account Access</div> <div name="hc_contact_page_ticket_form_account_recovery_end_summary"> A member of our team will respond as soon as possible. <a href="http://www.squarespace.com/privacy/">http://www.squarespace.com/privacy/</a></div> <div name="hc_contact_page_security_steps_intro">Follow these steps:</div> <div name="hc_contact_page_learn_more">Learn More</div> <div name="hc_contact_page_ticket_form_request_a_refund_button"> Request a Refund</div> <div name="hc_contact_page_ticket_form_request_a_refund_business_hours"> Hear back in 2 business days.</div> <div name="hc_contact_page_ticket_form_sales_tax_certificate">If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.</div> <div name="hc_contact_page_ticket_form_sales_tax_description">Use this form to submit a request about exemption from sales tax collected for Squarespace payments.</div> <div name="hc_contact_page_ticket_form_sales_tax_details">Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.</div> <div name="hc_contact_page_ticket_form_sales_tax_feedback_description">If you have feedback about how we collect sales tax, submit it here. Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.</div> <div name="hc_contact_page_ticket_form_sales_tax_feedback_title">General sales tax feedback</div> <div name="hc_contact_page_ticket_form_sales_tax_form_title">Request an exemption from sales tax</div> <div name="hc_contact_page_subtopic_menu_label">Tell us more </div> <div name="hc_contact_page_ticket_form_attachments_description">Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: <a href="http://sqsp.link/w5Jigj">http://sqsp.link/w5Jigj</a></div> <div name="hc_contact_page_copyright_form_overview"><p>Squarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of copyright infringement committed using the Services. To submit a notice of claimed copyright infringement, you will need to submit a notice of infringement using the form below. </p> <p>Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed copyright infringement directly with the site owner or the web hosting service provider. </p> <p>Squarespace's response to notices of alleged copyright infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of copyright infringement may be forwarded to the user who posted the allegedly infringing content or the site owner.</p></div> <div name="sp_ticket_form_dsa_report_preamble">Squarespace is committed to providing a service to our customers that is safe and trusted. If you believe that there is content on Squarespace that is illegal, please submit a notice of illegal content to Squarespace using the form below. We have introduced this reporting channel to customers in accordance with Article 16 of the European Union’s Digital Services Act (Regulation (EU) 2022/2065) (‘DSA’).</div>  <div name="sp_ticket_form_malware_report_preamble"><h1>Report malware</h1> Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know. <br><br> Malware, or malicious software, are programs designed to disrupt, damage, or gain access to a computer without the owner's knowledge. Malware includes viruses, spyware, ransomware, and other unwanted software. Malware being used through multiple sources are referred to as botnets. <br><br> To learn more about reporting other suspicious domain activity to Squarespace, visit <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869"><strong>Reporting domain name abuse.</strong></a> <br><br> <strong>Before you begin:</strong><br> • Ensure the domain you're reporting to us is <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider"><strong>registered and managed through Squarespace.</strong></a><br> • Visit our <a target="_blank" href="https://www.squarespace.com/terms-of-service/"><strong>Terms of Service</strong></a> and <a target="_blank" href="https://www.squarespace.com/acceptable-use-policy/"><strong>Acceptable Use Policy</strong></a> to review our policies about abuse and fraudulent or illegal activity.</div> <div name="sp_ticket_form_phishing_report_preamble"><h1>Report phishing or pharming</h1> Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know. <br><br> Phishing is a type of fraud that attempts to deceive users into sharing sensitive information like credit card information, passwords, or account details.<br><br> Where phishing attempts to deceive users into sharing sensitive information, pharming attempts to redirect users to fraudulent sites through modified/hijacked DNS, instead of where the user originally attempted to go.<br><br> To learn more about reporting other suspicious domain activity to Squarespace, visit <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869"><strong>Reporting domain name abuse.</strong></a> <br><br> <strong>Before you begin:</strong><br> • Ensure the domain you're reporting to us is <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider"><strong>registered and managed through Squarespace.</strong></a><br> • Visit our <a target="_blank" href="https://www.squarespace.com/terms-of-service/"><strong>Terms of Service</strong></a> and <a target="_blank" href="https://www.squarespace.com/acceptable-use-policy/"><strong>Acceptable Use Policy</strong></a> to review our policies about abuse and fraudulent or illegal activity.</div> <div name="sp_ticket_form_spam_report_preamble"><h1>Report spam</h1> Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.<br><br> Spam encompasses any unsolicited bulk emails sent without the recipient's consent. This includes “spamvertising” and sending emails that violate the <a target="_blank" href="https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business"><strong>CAN-SPAM Act.</strong></a><br><br> To learn more about reporting other suspicious domain activity to Squarespace, visit <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869"><strong>Reporting domain name abuse.</strong></a> <br><br> <strong>Before you begin:</strong><br> • Ensure the domain you're reporting to us is <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider"><strong>registered and managed through Squarespace.</strong></a><br> • Visit our <a target="_blank" href="https://www.squarespace.com/terms-of-service/"><strong>Terms of Service</strong></a> and <a target="_blank" href="https://www.squarespace.com/acceptable-use-policy/"><strong>Acceptable Use Policy</strong></a> to review our policies about abuse and fraudulent or illegal activity.</div> <div name="sp_ticket_form_general_abuse_report_preamble">Temporary text</div> <div name="sp_ticket_form_whois_preamble"><h1>Report Whois contact inaccuracy</h1> Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.<br><br> Domain owners are required to keep their Whois records up-to-date. Inaccurate, outdated or intentionally false domain contact details can be reported through this form. <br><br> To learn more about reporting other suspicious domain activity to Squarespace, visit <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869"><strong>Reporting domain name abuse.</strong></a> <br><br> <strong>Before you begin:</strong><br> • Ensure the domain you're reporting to us is <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider"><strong>registered and managed through Squarespace.</strong></a><br> • Visit our <a target="_blank" href="https://www.squarespace.com/terms-of-service/"><strong>Terms of Service</strong></a> and <a target="_blank" href="https://www.squarespace.com/acceptable-use-policy/"><strong>Acceptable Use Policy</strong></a> to review our policies about abuse and fraudulent or illegal activity.</div> <div name="sp_ticket_form_trademark_preamble">Squarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of trademark infringement committed using the Services. To submit a notice of claimed trademark infringement, you will need to submit a notice of infringement using the form below. <br> <br> Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed trademark infringement directly with the site owner or the web hosting service provider. <br> <br> Squarespace's response to notices of alleged trademark infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of trademark infringement may be forwarded to the user who posted the allegedly infringing content or the site owner.</div> <div name="hc_contact_page_email_error_message">Please complete all required fields.</div> <div name="hc_announcementbar_announcement_title"> Live chat availability is limited due to high demand for support on certain topics. Email is available 24/7. Thank you for your patience. Need answers fast? Use the help guides below.</div> <div name="hc_announcementbar_announcement_url"> #</div> <div name="hc_announcementbar_acuity_title">Squarespace Scheduling is now officially Acuity Scheduling. For help setting up appointments, search “Acuity”, or find related guides under “Acuity Scheduling”.</div> <div name="hc_announcementbar_acuity_url">#</div> <div name="hc_announcementbar_acuity_url">#</div> <div name="hc_contact_page_ticket_form_deceased_owner_description">Please use this form to submit a request regarding a deceased Squarespace customer’s site or Acuity Scheduling account. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request. <br> <br> Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions. <br> <br> Note that Billing permissions don't include the ability to edit the site's content. You can read more about this <a target="_blank" href="https://support.squarespace.com/hc/en-us/articles/206537297-Squarespace-permissions-explained"><strong>here</strong></a>. <br> <br> <strong>A note regarding Squarespace 5 sites:</strong> <br> Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site. <br> <br> <strong>A note regarding Acuity Scheduling accounts:</strong> Granting billing permissions is not possible on Acuity accounts without a Squarespace login. However, we can cancel or remove the account. </div> <div name="hc_contact_page_ticket_form_deceased_owner_title">Submit a request about a deceased customer's account</div> <div name="hc_contact_page_ticket_form_deceased_owner_subject">Subject</div> <div name="hc_contact_page_ticket_form_deceased_owner_description_field">Any comments, requests, or concerns we should know?</div> <div name="hc_contact_page_ticket_form_deceased_owner_attachment_title">Please attach the following documents:</br> • An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.</br> • An image of the deceased person’s obituary, death certificate, and/or other documents.</br> • Any additional documents, such as Legal Representation documentation.</br></div> <div name="hc_release">{ "top::memberareas:billingsignup":"New Release Team (Chat)", "top::memberareas:creatingmemberareas":"New Release Team (Chat)", "top::memberareas:managingmemberareas":"New Release Team (Chat)", "top::courses:billing":"New Release Team (Chat)", "top::courses:editing":"New Release Team (Chat)", "top::courses:managingmembers":"New Release Team (Chat)", "top::media:video-storage":"New Release Team (Chat)", "top::project:projects":"New Release Team (Chat)", "top::project:invoices":"New Release Team (Chat)", "top::project:formsubmissions":"New Release Team (Chat)" }</div> <div name="hc_contact_page_messaging_intro">Send us a message. Business hours are Monday - Friday, 5:30AM to 8PM EST. Messages sent outside these hours will receive a response within 12 hours.</div> <div name="hc_contact_page_ticket_form_scheduling_live_chat_button_hours">Monday - Friday: </br> 4:00AM to 8:00PM EST</br></div>  <div name="hc_homepage_hero_title">Squarespace Help Center</div> <div name="hc_homepage_search_hint">Find answers and resources</div> <div name="hc_homepage_search_see_more_link">See More Results</div> <div name="hc_homepage_product_area_heading">Browse by product</div> <div name="hc_homepage_website_product_area_title">Websites</div> <div name="hc_homepage_website_product_area_blocks_link">Adding content with blocks </div> <div name="hc_homepage_website_product_area_images_link">Formatting your images for display </div> <div name="hc_homepage_website_product_area_colors_link">Changing colors </div> <div name="hc_homepage_website_product_area_seo_link">SEO checklist</div> <div name="hc_homepage_domains_product_area_title">Domains</div> <div name="hc_homepage_domains_product_area_connecting_link">Connecting a domain</div> <div name="hc_homepage_domains_product_area_moving_link">Moving a domain to another site </div> <div name="hc_homepage_domains_product_area_google_domains_faq_link">Google Domains migration to Squarespace</div> <div name="hc_homepage_domains_product_area_transferring_link">Transferring a domain</div> <div name="hc_homepage_commerce_product_area_title">Commerce</div> <div name="hc_homepage_commerce_product_area_adding_products_link">Adding products to your store</div> <div name="hc_homepage_commerce_product_area_payment_link">Connecting a payment processor</div> <div name="hc_homepage_commerce_product_area_discounts_link">Creating discounts </div> <div name="hc_homepage_commerce_product_area_taxes_link">Setting up taxes </div> <div name="hc_homepage_email_campaigns_product_area_title">Email Campaigns</div> <div name="hc_homepage_email_campaigns_product_area_mailing_lists_link">Building mailing lists</div> <div name="hc_homepage_email_campaigns_product_area_profiles_link">Creating sender profiles</div> <div name="hc_homepage_email_campaigns_product_area_best_practices_link">Email campaign best practices</div> <div name="hc_homepage_email_campaigns_product_area_getting_started_link">Getting started with Squarespace Email Campaigns</div> <div name="hc_homepage_google_workspace_product_area_title">Google Workspace</div> <div name="hc_homepage_google_workspace_product_area_basics_link">Using Google Workspace with Squarespace</div> <div name="hc_homepage_google_workspace_product_area_adding_users_link">Adding more Google Workspace users</div> <div name="hc_homepage_google_workspace_product_area_sign_up_link">Signing up for Google Workspace</div> <div name="hc_homepage_google_workspace_product_area_renaming_user_link">Renaming a Google Workspace user</div> <div name="hc_homepage_scheduling_product_area_title">Acuity Scheduling</div> <div name="hc_homepage_scheduling_product_area_blocks_link">Adding Acuity to your website</div> <div name="hc_homepage_scheduling_product_area_getting_started_link">Starting an Acuity Scheduling trial</div> <div name="hc_homepage_scheduling_product_area_appointments_link">Creating and editing appointment types</div> <div name="hc_homepage_scheduling_product_area_faq_link">Acuity Scheduling FAQ </div> <div name="hc_homepage_scheduling_product_area_acuity_helpcenter_link">Acuity Help Center</div> <div name="hc_homepage_scheduling_product_area_acuity_what_is_link">What is Acuity Scheduling?</div> <div name="hc_homepage_scheduling_product_pricing_link">Acuity Scheduling pricing, billing, and invoices </div> <div name="hc_homepage_member_areas_product_area_title">Member Areas </div> <div name="hc_homepage_member_areas_product_area_gated_content_link">Creating gated content</div> <div name="hc_homepage_member_areas_product_area_customizing_link">Customizing the Member Areas experience</div> <div name="hc_homepage_member_areas_product_area_managing_link">Managing members</div> <div name="hc_homepage_member_areas_product_area_getting_started_link">Getting started with Member Areas</div> <div name="hc_homepage_topic_heading">Guides by topic</div> <div name="hc_homepage_topic_show_more_button">Show more</div> <div name="hc_homepage_topic_show_less_button">Show less</div> <div name="hc_homepage_getting_started_topic_tile_title">Getting started </div> <div name="hc_homepage_getting_started_topic_tile_subtitle">Everything you need to start and launch your site on Squarespace</div> <div name="hc_homepage_account_topic_tile_title">Account</div> <div name="hc_homepage_analytics_topic_tile_title">Analytics</div> <div name="hc_homepage_account_topic_tile_subtitle">Get help with your account settings, password, and site contributors</div> <div name="hc_homepage_billing_topic_tile_title">Billing</div> <div name="hc_homepage_analytics_topic_tile_subtitle">View reports to gain insight into visitor engagement and sales</div> <div name="hc_homepage_billing_topic_tile_subtitle">Get help with your plans, payments, and subscriptions</div> <div name="hc_homepage_commerce_topic_tile_title">Commerce</div> <div name="hc_homepage_commerce_topic_tile_subtitle">Learn how to set up, manage, and grow your online store</div> <div name="hc_homepage_domains_topic_tile_title">Domains</div> <div name="hc_homepage_domains_topic_tile_subtitle">Get step-by-step help with registering, transferring, and connecting domains</div> <div name="hc_homepage_google_workspace_topic_tile_title">Google Workspace and custom email </div> <div name="hc_homepage_images_and_videos_topic_tile_title">Images and videos</div> <div name="hc_homepage_google_workspace_topic_tile_subtitle">Set up a custom email address with your domain</div> <div name="hc_homepage_images_and_videos_topic_tile_subtitle">Make your site stand out with images, videos, and banners</div> <div name="hc_homepage_integrations_topic_tile_title">Integrations and extensions</div> <div name="hc_homepage_integrations_topic_tile_subtitle">Add third-party integrations to help you manage, optimize, and expand your site </div> <div name="hc_homepage_marketing_topic_tile_title">Marketing</div> <div name="hc_homepage_marketing_topic_tile_subtitle">Spread the word about your business with Squarespace’s all-in-one marketing tools</div> <div name="hc_homepage_pages_topic_tile_title">Pages and content</div> <div name="hc_homepage_privacy_topic_tile_title">Privacy and security</div> <div name="hc_homepage_pages_topic_tile_subtitle">Learn how to build and edit your site with pages, sections, and blocks</div> <div name="hc_homepage_seo_topic_tile_title">SEO</div> <div name="hc_homepage_privacy_topic_tile_subtitle">Get information about security, SSL, data privacy, and policies about Squarespace</div> <div name="hc_homepage_seo_topic_tile_subtitle">Learn how to optimize your site for search engines with the best keywords and content</div> <div name="hc_homepage_scheduling_topic_tile_title">Acuity Scheduling</div> <div name="hc_homepage_scheduling_topic_tile_subtitle">Book and manage appointments with integrated online booking</div> <div name="hc_homepage_technical_issues_topic_tile_title">Technical issues and contact us </div> <div name="hc_homepage_technical_issues_topic_tile_subtitle">Troubleshoot technical and speed issues with your site</div> <div name="hc_homepage_templates_topic_tile_title">Templates and design</div> <div name="hc_homepage_templates_topic_tile_subtitle">Learn how to customize fonts, colors, and other design features</div> <div name="hc_homepage_video_heading">Learn by video</div> <div name="hc_homepage_image_videos_link">All About Images</div> <div name="hc_homepage_image_videos_count">7 videos</div> <div name="hc_homepage_commerce_videos_link">Introducing Commerce</div> <div name="hc_homepage_commerce_videos_count">4 videos</div> <div name="hc_homepage_building_videos_link">Build your first Squarespace site</div> <div name="hc_homepage_building_videos_count">1 video</div> <div name="hc_homepage_pages_videos_link">Your Pages & Navigation</div> <div name="hc_homepage_pages_videos_count">7 videos</div> <div name="hc_homepage_see_all_videos_link">See all videos</div> <div name="hc_homepage_forums_headline">Community forums</div> <div name="hc_homepage_forums_subhead">Join our active community of Squarespace users and professionals for advice, inspiration, and best practices.</div> <div name="hc_homepage_forums_cta_squarespace">Squarespace Forum </div> <div name="hc_homepage_webinars_headline">Squarespace webinars</div> <div name="hc_homepage_forums_cta_circle">Circle Forum</div> <div name="hc_homepage_webinars_subhead">Free online sessions where you'll learn the basics and refine your Squarespace skills. Everyone is welcome—no website required.</div> <div name="hc_homepage_webinars_cta">Upcoming Webinars</div> <div name="hc_homepage_marketplace_headline">Hire an Expert with Marketplace</div> <div name="hc_homepage_marketplace_subhead">Squarespace Experts can help you polish an existing site, or build a new one from scratch.</div> <div name="hc_homepage_marketplace_cta">Browse Experts</div> <div name="hc_homepage_contact_headline">Can't find what you're looking for?</div> <div name="hc_homepage_contact_subhead">We'll help you find an answer or connect you with Customer Support through live chat or email.</div> <div name="hc_homepage_contact_cta">Contact Us</div> <div name="hc_homepage_search_no_results">No results</div>  <div name="hc_homepage_digital_products_topic_tile_title">Digital Products </div> <div name="hc_homepage_digital_products_getting_started_link">Getting started with Digital Products</div> <div name="hc_homepage_digital_products_paywalls_and_pricing_link">Paywalls and Pricing plans</div> <div name="hc_homepage_digital_products_course_pages_link">Course pages</div> <div name="hc_homepage_digital_products_member_sites_link">Member sites</div>  <div name="hc_homepage_hero_image_alt">A person holding a smart phone and looking at Colima's website</div> <div name="hc_homepage_website_product_area_image_alt">A Squarespace website example</div> <div name="hc_homepage_domains_product_area_image_alt">A sample domain name for a Squarespace website</div> <div name="hc_homepage_google_workspace_product_area_image_alt">A screenshot of Google Workspace toolbar</div> <div name="hc_homepage_commerce_product_area_image_alt">A screenshot of the Commerce product in the Squarespace platform </div> <div name="hc_homepage_email_campaigns_product_area_image_alt">A sample imagery for sending email campaigns</div> <div name="hc_homepage_scheduling_product_area_image_alt">A screenshot of the Acuity product in the Squarespace platform </div> <div name="hc_homepage_member_areas_product_area_image_alt">A screenshot of the member area product in the Squarespace platform</div> <div name="hc_homepage_image_videos_image_alt">An abstract photo of shapes and colors</div> <div name="hc_homepage_commerce_videos_image_alt">A pair of white shoes</div> <div name="hc_homepage_building_videos_image_alt">An iPad showcasing an e-commerce website built with Squarespace</div> <div name="hc_homepage_pages_videos_image_alt">A person holding a smart phone and looking at a website built with Squarespace</div> <div name="hc_homepage_webinars_image_alt">A screenshot of editing tools on the Squarespace platform</div> <div name="hc_homepage_forums_image_alt">Examples of questions in the Squarespace Community Forum</div> <div name="hc_homepage_marketplace_image_alt">An example of a Squarespace Expert's bio</div> <div name="hc_homepage_contact_image_alt">A Squarespace website with the Squarespace Customer Service Chatbot open on the screen</div>  <div name="hc_survey_close_button">Close</div> <div name="hc_survey_satisfaction_page_question">How would you rate your experience with the Help Center?</div> <div name="hc_survey_satisfaction_page_somewhat_dissatisfied_radio">Somewhat dissatisfied</div> <div name="hc_survey_satisfaction_page_very_dissatisfied_radio">Very dissatisfied</div> <div name="hc_survey_satisfaction_page_neither_radio">Neither satisfied nor dissatisfied</div> <div name="hc_survey_satisfaction_page_somewhat_satisfied_radio">Somewhat satisfied</div> <div name="hc_survey_satisfaction_page_feedback_question">Feedback</div> <div name="hc_survey_satisfaction_page_very_satisfied_radio">Very satisfied</div> <div name="hc_survey_next_button">Next</div> <div name="hc_survey_satisfaction_page_feedback_question_placeholder">Can you tell us why? (Optional)</div> <div name="hc_survey_effort_page_question">How was your experience looking for help today?</div> <div name="hc_survey_effort_page_very_difficult_radio">Very difficult </div> <div name="hc_survey_effort_page_somewhat_difficult_radio">Somewhat difficult</div> <div name="hc_survey_effort_page_neither_radio">Neither easy nor difficult</div> <div name="hc_survey_effort_page_somewhat_easy_radio">Somewhat easy</div> <div name="hc_survey_effort_page_very_easy_radio">Very easy</div> <div name="hc_survey_effort_page_feedback_question_placeholder">Why's that? (Optional)</div> <div name="hc_survey_issue_resolution_page_not_sure_radio">I'm not sure</div> <div name="hc_survey_issue_resolution_page_question">Did you find the answer you were looking for in the Help Center?</div> <div name="hc_survey_issue_resolution_page_not_resolved_radio">No, my issue was not resolved</div> <div name="hc_survey_issue_resolution_page_found_elsewhere_radio">I found it elsewhere</div> <div name="hc_survey_issue_resolution_page_yes_partially_radio">Yes, partially</div> <div name="hc_survey_issue_resolution_page_yes_completely_radio">Yes, completely</div> <div name="hc_survey_issue_resolution_page_where_question">Where did you best find your answer?</div> <div name="hc_survey_issue_resolution_page_where_question_placeholder">Select</div> <div name="hc_survey_issue_resolution_page_video_option">Video </div> <div name="hc_survey_issue_resolution_page_guide_option">Guide </div> <div name="hc_survey_issue_resolution_page_webinars_option">Webinars</div> <div name="hc_survey_issue_resolution_page_forum_option">Forum </div> <div name="hc_survey_issue_resolution_page_other_option">Other </div> <div name="hc_survey_thank_you">Thanks for your feedback</div> <div name="hc_support_chatbot_transcript_download_fail">Can’t download the transcript. Please try again. </div> <div name="hc_kb_guide_machine_translation_note">We use machine translation to translate guides in this language. Human editors don’t review the content for quality after it’s translated.</div> <div name="hc_kb_guide_machine_translation_note_link">Read the English version</div>  <div name="hc_login_page_acuity_button">Acuity Scheduling</div> <div name="hc_login_page_cant_login_button">Can’t log in?</div> <div name="hc_login_page_dont_have_account_button">I don’t have an account</div> <div name="hc_login_page_squarespace_button">Squarespace</div> <div name="hc_login_page_subtitle">Log into your account so we can customize your experience. </div> <div name="hc_login_page_title">Which account do you need help with today?</div>  <div name="hc_footer_pre_footer_community_forum">Community Forum</div> <div name="hc_footer_pre_footer_community_forum_description">Get help from our community on advanced customizations.</div> <div name="hc_footer_pre_footer_community_forum_button">Explore the Forum </div> <div name="hc_footer_pre_footer_webinars">Webinars</div> <div name="hc_footer_pre_footer_webinars_description">Sign up for an interactive session where our experts walk you through Squarespace basics. </div> <div name="hc_footer_pre_footer_webinars_button">Join a Webinar</div> <div name="hc_footer_pre_footer_help_title">Can't find what you're looking for?</div> <div name="hc_footer_pre_footer_help_title_description">We'll help you find the answer or connect with an advisor.</div> <div name="hc_footer_footer_contact_us">Contact Us</div>  <div name="hc_pre_footer_forum_header">Get help from our community</div> <div name="hc_pre_footer_forum_description">Get help from our community on advanced customizations.</div> <div name="hc_pre_footer_forum_cta">search in the forums</div> <div name="hc_pre_footer_marketplace_header">Hire a Squarespace Expert</div> <div name="hc_pre_footer_marketplace_description">Stand out online with the help of an experienced designer or developer. </div> <div name="hc_pre_footer_marketplace_cta">get matched</div>  <div name="hc_article_page_table_of_contents_header">In this guide</div> <div name="hc_article_page_was_guide_helpful">Was this guide helpful?</div> <div name="hc_article_page_related_guides_header">People also viewed</div> <div name="hc_article_page_upsell_header">Accessing this feature</div> <div name="hc_article_page_note_header">Note</div> <div name="hc_article_page_tip_header">Tip</div> <div name="hc_article_page_warning_header">Warning</div> <div name="hc_article_page_survey_question">Did you find the information you were looking for?</div> <div name="hc_article_page_survey_dismissal">Still Browsing</div> <div name="hc_article_page_survey_thank_you">Thank you for your feedback.</div>  <div name="hc_article_page_copy_error">Error copying text to clipboard</div> <div name="hc_article_page_copy_success">Successfully copied text to clipboard</div> <div name="hc_article_page_copy">Copy</div> <div name="hc_article_page_toc_header">In this guide</div>  <div name="hc_request_page_title">Your form was submitted successfully!</div> <div name="hc_request_page_subtitle">A confirmation email has been sent to your address. We will get back to you as soon as we can.</div> <div name="hc_request_page_cta_button">return to Squarespace</div>  <div name="hc_contact_options_title">Can’t find what you need? Here’s how to contact us.</div> <div name="hc_contact_email_us">Email Us</div> <div name="hc_contact_live_chat">Live Chat</div> <div name="hc_contact_email_description">Send us a message and read our answer when it’s convenient for you.</div> <div name="hc_contact_live_chat_description">Real-time conversations and immediate answers from our award-winning Customer Support team.</div> <div name="hc_contact_email_time">24 hours a day<br> 7 days a week</div> <div name="hc_contact_live_chat_time">Monday to Friday<br>  4am to 8pm EST</div> <div name="hc_contact_live_chat_time_aus">Monday to Friday  4am to 8pm EDT</div> <div name="hc_contact_email_cta">send an email</div> <div name="hc_contact_live_chat_cta">start live chat</div> <div name="hc_contact_live_chat_unavailable">Live chat currently unavailable.</div>  <div name="hc_contact_page_schedules_json">{"schedules":[{"id":50095,"name":"Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2014-10-03T22:10:16Z","updated_at":"2024-10-14T02:12:44Z","intervals":[{"start_time":1320,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640}]},{"id":360000418191,"name":"Social Team Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-01T09:34:47Z","updated_at":"2020-09-03T13:07:03Z","intervals":[{"start_time":240,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640},{"start_time":8880,"end_time":10080}]},{"id":360000421112,"name":"Account Management VIP Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-29T20:18:51Z","updated_at":"2021-03-03T10:38:13Z","intervals":[{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640}]},{"id":5995548166541,"name":"Live Chat Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:10:42Z","updated_at":"2024-11-27T13:38:38Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6480},{"start_time":7440,"end_time":7920}]},{"id":5995587746445,"name":"Live Chat AUS/NZ Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:12:38Z","updated_at":"2024-11-27T13:39:04Z","intervals":[{"start_time":1080,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":6480},{"start_time":6840,"end_time":7200},{"start_time":7200,"end_time":7920}]},{"id":18405093826701,"name":"[Inactive] Live Chat Acuity Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2023-08-10T16:06:56Z","updated_at":"2024-04-29T14:57:38Z","intervals":[{"start_time":1680,"end_time":2610},{"start_time":3120,"end_time":4050},{"start_time":4560,"end_time":4920},{"start_time":5220,"end_time":5340},{"start_time":5400,"end_time":5490},{"start_time":6000,"end_time":6360},{"start_time":6420,"end_time":6600},{"start_time":6660,"end_time":6780},{"start_time":6840,"end_time":6930},{"start_time":7440,"end_time":8370}]},{"id":21322019776781,"name":"Email - IntouchCX (COSO-3757)","time_zone":"Eastern Time (US & Canada)","created_at":"2023-11-14T14:54:21Z","updated_at":"2024-04-29T14:59:04Z","intervals":[{"start_time":960,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":7980}]},{"id":21322160612877,"name":"Email - 24/7 teams (COSO-3757)","time_zone":"Eastern Time (US & Canada)","created_at":"2023-11-14T14:59:39Z","updated_at":"2024-04-29T14:59:13Z","intervals":[{"start_time":0,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640},{"start_time":8640,"end_time":10080}]},{"id":25217370917901,"name":"Product Support Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2024-03-21T17:12:42Z","updated_at":"2024-05-07T11:37:22Z","intervals":[{"start_time":1620,"end_time":2700},{"start_time":3060,"end_time":4140},{"start_time":4500,"end_time":5580},{"start_time":5940,"end_time":7020},{"start_time":7380,"end_time":8460}]},{"id":26294188481165,"name":"Live Chat - Acuity CUSU HVCS (COSO-4219)","time_zone":"Eastern Time (US & Canada)","created_at":"2024-04-29T14:59:37Z","updated_at":"2024-11-27T13:39:25Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6495},{"start_time":7440,"end_time":7935}]},{"id":28799929362829,"name":"Live Chat - Acuity","time_zone":"Eastern Time (US & Canada)","created_at":"2024-07-29T17:52:26Z","updated_at":"2024-11-27T13:39:15Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6480},{"start_time":7440,"end_time":7920}]},{"id":30299777743117,"name":"New schedule","time_zone":"Paris","created_at":"2024-09-16T17:00:21Z","updated_at":"2024-09-16T17:16:32Z","intervals":[{"start_time":2040,"end_time":2400},{"start_time":3480,"end_time":3840},{"start_time":4920,"end_time":5280},{"start_time":6360,"end_time":6720},{"start_time":7800,"end_time":8160}]}],"url":"https://squarespace.zendesk.com/api/v2/business_hours/schedules"}</div>  <div name="hc_homepage_squarespace_payments_product_area_title">Squarespace Payments</div> <div name="hc_homepage_squarespace_payments_product_area_image_alt">Squarespace Payments Product Area</div> <div name="hc_homepage_squarespace_payments_product_area_getting_started_link">Getting started with Squarespace Payments</div> <div name="hc_homepage_squarespace_payments_product_area_managing_payments_link">Managing payments and payouts with Squarespace Payments</div> <div name="hc_homepage_squarespace_payments_product_area_understanding_negative_balance_link">Understanding a negative balance with Squarespace Payments </div> <div name="hc_homepage_squarespace_payments_product_area_managing_payments_account_link">Managing your Squarespace Payments account</div>  <div name="hc_homepage_accepting_payments_topic_tile_title">Accepting Payments</div> <div name="hc_homepage_squarespace_payments_learn_how_link">Learn how to process transactions when selling your products on Squarespace</div>  <div name='hc_chatbot_action_payment_completed'>Payment Completed</div> <div name='hc_chatbot_action_postback_error'>An error occurred while processing your action. Please try again.</div> <div name='hc_chatbot_click_to_retry'>Message not delivered. Click to retry.</div> <div name='hc_chatbot_action_payment_error'>An error occurred while processing the card. <br> Please try again or use a different card.</div> <div name='hc_chatbot_click_to_retry_form'>Form not submitted. Click anywhere on the form to retry.</div> <div name='hc_chatbot_connect_notification_text'>Sync your conversation and continue messaging us through your favorite app.</div> <div name='hc_chatbot_connect_notification_single_text'>Be notified when you get a reply.</div> <div name='hc_chatbot_conversation_list_header_text'>My conversations</div> <div name='hc_chatbot_conversation_list_relative_time_minute'>1 minute ago</div> <div name='hc_chatbot_conversation_list_relative_time_just_now'>Just now</div> <div name='hc_chatbot_conversation_list_relative_time_minutes'>{value} minutes ago</div> <div name='hc_chatbot_conversation_list_relative_time_hour'>1 hour ago</div> <div name='hc_chatbot_conversation_list_relative_time_hours'>{value} hours ago</div> <div name='hc_chatbot_conversation_list_relative_time_yesterday'>Yesterday</div> <div name='hc_chatbot_conversation_list_timestamp_format'>MM/DD/YY</div> <div name='hc_chatbot_conversation_list_preview_carousel_text'>{user} sent a message</div> <div name='hc_chatbot_conversation_list_preview_anonymous_text'>Someone</div> <div name='hc_chatbot_conversation_list_preview_file_text'>{user} sent a file</div> <div name='hc_chatbot_conversation_list_preview_form_text'>{user} sent a form</div> <div name='hc_chatbot_conversation_list_preview_image_text'>{user} sent an image</div> <div name='hc_chatbot_conversation_list_preview_form_response_text'>{user} filled a form</div> <div name='hc_chatbot_conversation_list_preview_location_request_text'>{user} sent a location request</div> <div name='hc_chatbot_conversation_list_preview_user_text'>You</div> <div name='hc_chatbot_conversation_timestamp_header_format'>MMMM D YYYY, h:mm A</div> <div name='hc_chatbot_could_not_connect_retry'>Reconnecting...</div> <div name='hc_chatbot_could_not_connect_retry_success'>You're back online!</div> <div name='hc_chatbot_could_not_connect'>Offline. You will not receive messages.</div> <div name='hc_chatbot_could_not_load_conversations'>Couldn’t load conversations.</div> <div name='hc_chatbot_email_change_address'>Change my email</div> <div name='hc_chatbot_email_description'>To be notified by email when you get a reply, enter your email address.</div> <div name='hc_chatbot_email_field_label'>Email</div> <div name='hc_chatbot_email_field_placeholder'>Your email address</div> <div name='hc_chatbot_email_linking_error_message'>Please submit a valid email address.</div> <div name='hc_chatbot_email_form_button'>Submit</div> <div name='hc_chatbot_fetch_history'>Load more</div> <div name='hc_chatbot_fetching_history'>Retrieving history...</div> <div name='hc_chatbot_file_too_large_error'>Max file size limit exceeded ({size})</div> <div name='hc_chatbot_form_error_entry_required'>This entry is required</div> <div name='hc_chatbot_file_type_error'>Unsupported file type.</div> <div name='hc_chatbot_form_error_invalid_email'>Email is invalid</div> <div name='hc_chatbot_form_error_no_shorter_than'>Must contain at least ({characters}) characters</div> <div name='hc_chatbot_form_error_no_longer_than'>Must contain no more than ({characters}) characters</div> <div name='hc_chatbot_form_field_select_placeholder_fallback'>Choose one...</div> <div name='hc_chatbot_form_error_unknown'>This doesn't look quite right</div> <div name='hc_chatbot_frontend_email_channel_description'>To talk to us using email just send a message to our email address and we'll reply shortly:</div> <div name='hc_chatbot_header_text'>How can we help?</div> <div name='hc_chatbot_image_click_to_reload'>Click to reload image.</div> <div name='hc_chatbot_image_click_to_view'>Click to view {size} image.</div> <div name='hc_chatbot_input_placeholder'>Type a message...</div> <div name='hc_chatbot_image_preview_not_available'>Preview not available.</div> <div name='hc_chatbot_intro_app_text'>Message us below or from your favorite app.</div> <div name='hc_chatbot_input_placeholder_blocked'>Complete the form above...</div> <div name='hc_chatbot_link_error'>An error occurred when attempting to generate a link for this channel. Please try again.</div> <div name='hc_chatbot_line_channel_description'>To talk to us using LINE, scan this QR code using the LINE app and send us a message.</div> <div name='hc_chatbot_link_channel_page_header'>Sync your conversation</div> <div name='hc_chatbot_location_not_supported'>Your browser does not support location services or it’s been disabled. Please type your location instead.</div> <div name='hc_chatbot_location_security_restriction'>This website cannot access your location. Please type your location instead.</div> <div name='hc_chatbot_location_sending_failed'>Could not send location</div> <div name='hc_chatbot_location_services_denied'>This website cannot access your location. Allow access in your settings or type your location instead.</div> <div name='hc_chatbot_message_error'>An error occured while sending your message. Please try again.</div> <div name='hc_chatbot_message_indicator_title_plural'>({count}) New messages</div> <div name='hc_chatbot_message_relative_time_day'>{value}d ago</div> <div name='hc_chatbot_message_indicator_title_singular'>({count}) New message</div> <div name='hc_chatbot_message_relative_time_just_now'>Just now</div> <div name='hc_chatbot_message_relative_time_minute'>{value}m ago</div> <div name='hc_chatbot_message_relative_time_hour'>{value}h ago</div> <div name='hc_chatbot_message_delivered'>Delivered</div> <div name='hc_chatbot_message_timestamp_format'>h:mm A</div> <div name='hc_chatbot_message_seen'>Seen</div> <div name='hc_chatbot_message_too_long_error'>Max message size limit exceeded ({size}).</div> <div name='hc_chatbot_message_sending'>Sending...</div> <div name='hc_chatbot_notification_settings_channels_description'>Sync this conversation by connecting to your favorite messaging app to continue the conversation your way.</div> <div name='hc_chatbot_messenger_channel_description'>Connect your Facebook Messenger account to be notified when you get a reply and continue the conversation on Facebook Messenger.</div> <div name='hc_chatbot_new_conversation_button_text'>New Conversation</div> <div name='hc_chatbot_notification_settings_channels_title'>Other Channels</div> <div name='hc_chatbot_notification_settings_connected'>Connected</div> <div name='hc_chatbot_prechat_capture_greeting_text'>Hi there 👋\nTo start off, we'd like to know a little bit more about you:</div> <div name='hc_chatbot_notification_settings_connected_as'>Connected as {username}</div> <div name='hc_chatbot_prechat_capture_name_label'>Your name</div> <div name='hc_chatbot_prechat_capture_email_label'>Email</div> <div name='hc_chatbot_prechat_capture_name_placeholder'>Type your name...</div> <div name='hc_chatbot_prechat_capture_confirmation_text'>Thanks for that! What can we help you with?</div> <div name='hc_chatbot_prechat_capture_email_placeholder'>name@company.com</div> <div name='hc_chatbot_send_button_text'>Send</div> <div name='hc_chatbot_prechat_capture_mailgun_linking_confirmation'>You'll be notified here and by email at {email} once we reply.</div> <div name='hc_chatbot_settings_header_text'>Settings</div> <div name='hc_chatbot_share_location'>Location</div> <div name='hc_chatbot_sms_cancel'>Cancel</div> <div name='hc_chatbot_sms_bad_request_error'>We were unable to communicate with this number. Try again or use a different one.</div> <div name='hc_chatbot_sms_channel_description'>Connect your SMS number to be notified when you get a reply and continue the conversation over SMS.</div> <div name='hc_chatbot_sms_change_number'>Change my number</div> <div name='hc_chatbot_sms_channel_pending_description'>Check your messages at {number} to confirm your phone number.</div> <div name='hc_chatbot_sms_invalid_number_error'>Please submit a valid phone number.</div> <div name='hc_chatbot_sms_continue'>Send</div> <div name='hc_chatbot_sms_link_cancelled'>Link to {appUserNumber} was cancelled.</div> <div name='hc_chatbot_sms_link_pending'>Pending</div> <div name='hc_chatbot_sms_start_texting'>Start Texting</div> <div name='hc_chatbot_sms_ping_channel_error'>There was an error sending a message to your number.</div> <div name='hc_chatbot_sms_send_text'>Send me a text</div> <div name='hc_chatbot_sms_too_many_requests_one_minute_error'>A connection for that number was requested recently. Please try again in 1 minute.</div> <div name='hc_chatbot_sms_too_many_requests_error'>A connection for that number was requested recently. Please try again in {minutes} minutes.</div> <div name='hc_chatbot_sync_conversation'>Sync conversation</div> <div name='hc_chatbot_sms_unhandled_error'>Something went wrong. Please try again.</div> <div name='hc_chatbot_tap_to_retry'>Message not delivered. Tap to retry.</div> <div name='hc_chatbot_tap_to_retry_form'>Form not submitted. Tap anywhere on the form to retry.</div> <div name='hc_chatbot_telegram_channel_description'>Connect your Telegram account to be notified when you get a reply and continue the conversation on Telegram</div> <div name='hc_chatbot_unsupported_message_type'>Unsupported message type.</div> <div name='hc_chatbot_unsupported_action_type'>Unsupported action type.</div> <div name='hc_chatbot_upload_document'>File</div> <div name='hc_chatbot_upload_invalid_error'>Invalid file.</div> <div name='hc_chatbot_upload_photo'>Image</div> <div name='hc_chatbot_upload_virus_error'>A virus was detected in your file and it has been rejected</div> <div name='hc_chatbot_viber_channel_description'>Connect your Viber account to be notified when you get a reply and continue the conversation on Viber. To get started, scan the QR code using the Viber app.</div> <div name='hc_chatbot_viber_channel_description_mobile'>Connect your Viber account to be notified when you get a reply and continue the conversation on Viber. To get started, install the Viber app and tap Connect.</div> <div name='hc_chatbot_viber_qrcode_error'>An error occurred while fetching your Viber QR code. Please try again.</div> <div name='hc_chatbot_wechat_channel_description'>Connect your WeChat account to be notified when you get a reply and continue the conversation on WeChat. To get started, scan this QR code using the WeChat app.</div> <div name='hc_chatbot_wechat_qrcode_error'>An error occurred while fetching your WeChat QR code. Please try again.</div> <div name='hc_chatbot_wechat_channel_description_mobile'>Connect your WeChat account to be notified when you get a reply and continue the conversation on WeChat. To get started, save this QR code image and upload it <a href=\'weixin://dl/scan\'>QR code scanner</a>.</div> <div name='hc_chatbot_whatsapp_channel_description_desktop'>Sync your account to WhatsApp by scanning the QR code or clicking the link below.\nThen, send the pre-populated message to validate the sync request. (Your code: {{code}}).</div> <div name='hc_chatbot_whatsapp_channel_description_mobile'>Sync your account to WhatsApp by clicking the link below.\nThen, send the pre-populated message to validate the sync request. (Your code: {{code}}).</div> <div name='hc_chatbot_whatsapp_linking_error'>An error occurred while fetching your WhatsApp linking information. Please try again.</div> <div name='hc_chatbot_waiting_queue_prompt_body'>Chat wait times are longer right now due to a high volume of requests. The fastest way to connect to a member of our Support team is to stay in this chat.</div> <div name='hc_chatbot_waiting_email_prompt_body'>You don't have to wait in the chat queue to get a response. I’ll send your transcript to our team. We'll respond via email as soon as we can.</div> <div name='hc_chatbot_waiting_close_prompt_body'>You'll be leaving the live chat queue and losing your place in line. You can re-enter the queue at any time by starting a new live chat.</div> <div name='hc_chatbot_no_mode_found'>No mode found</div> <div name='hc_chatbot_waiting_queue_prompt_title'>Waiting for an agent...</div> <div name='hc_chatbot_waiting_email_prompt_title'>Send an email instead?</div> <div name='hc_chatbot_waiting_close_prompt_title'>Cancel chat request?</div> <div name='hc_chatbot_waiting_queue_primary_button_text'>Cancel Chat</div> <div name='hc_chatbot_waiting_email_primary_button_text'>Send Email</div> <div name='hc_chatbot_waiting_close_primary_button_text'>Confirm</div> <div name='hc_chatbot_waiting_queue_secondary_button_text'>Send an email instead</div> <div name='hc_chatbot_waiting_other_secondary_button_text'>Continue waiting</div> <div name='hc_chatbot_business_name'>Squarespace Assistant</div> <div name='hc_chatbot_view_queue_status'>View Queue Status</div> <div name='hc_chatbot_live_chat_offline'>Live chat support for this language is currently offline.</div>  <div name="hc_chatbot_outage_tooltip_text">Chatbot not working?</div> <div name="hc_chatbot_outage_tooltip_report_cta">Report it to our team.</div>  <div name='hc_new_contact_page_title_prefix'>Hi</div> <div name='hc_new_contact_page_title_suffix_logged_in'>let's get you the help you need.</div> <div name='hc_new_contact_page_subtitle'>Our automated Support Assistant will work with you to try to find a quick answer.</div> <div name='hc_new_contact_page_subtitle_human'>Want to talk to a human? The Support Assistant can connect you with a member of our team through live chat or email.</div> <div name='hc_new_contact_page_contact_us_button'>contact us</div> <div name='hc_new_contact_page_section_title'>Ways to get help</div> <div name='hc_new_contact_page_start_with_title'>Start with our automated Support Assistant</div> <div name='hc_new_contact_page_start_with_subtitle'>Get quick answers from our chatbot any time. Type your question and you'll get immediate guidance.</div> <div name='hc_new_contact_page_email_or_chat_title'>Email or chat with our support team</div> <div name='hc_new_contact_page_email_or_chat_subtitle'>Need more help? Our Support Assistant will connect you to an Advisor on our Customer Support team.</div> <div name='hc_new_contact_page_title_suffix_not_logged_in'>Let's get you the help you need.</div> <div name='hc_new_contact_page_title_caption_not_logged_in'>For faster support, please log in.</div>  <div name="hc_i18n_live_chat_card_live_chat_card_info_live_chat_is_not_available"> Live chat is not available. </div> <div name="hc_i18n_live_chat_card_live_chat_card_button_cta_chat_in_english"> Chat in English </div> <div name="hc_i18n_live_chat_card_live_chat_card_title"> Live Chat </div> <div name="hc_i18n_live_chat_card_live_chat_card_experience_a_body"> Live chat is not available right now. Please send us an email and we'll respond within 12 hours. </div> <div name="hc_i18n_live_chat_card_live_chat_card_experience_b_body"> Live chat is not available in your language right now. Chat with us in English, or send us an email and we'll respond within 12 hours. <br /><br /> Live chat is available in your language Monday-Friday, from 10:00 AM to 4:00 PM CET. </div> <div name="hc_i18n_live_chat_card_live_chat_card_experience_c_body"> Live chat is not available in your language. Please send us an email and we'll respond within 12 hours. </div> <div name="hc_i18n_live_chat_card_live_chat_card_experience_d_body"> Live chat is not available in your language. Chat with us in English, or send us an email and we'll respond within 12 hours. </div> <div name="hc_i18n_live_chat_card_live_chat_card_experience_e_body"> Real-time conversations and immediate responses from our award-winning Customer Support Team. Monday-Friday: 10:00 AM to 4:00 PM CET </div> <div name="hc_i18n_live_chat_card_live_chat_card_experience_f_body"> Live chat is not available right now. Please send us an email and we'll respond within 12 hours. <br /><br /> Live chat is available in your language Monday-Friday, from 10:00 AM to 4:00 PM CET. </div>  <div name='hc_header_skip_to_content'>Skip To Chat</div> </div> <script type="text/javascript" src="https://www.squarespace.com/s/cookie-banner.js" defer></script> <main role="main"> <div> <div id="root" style="display: none;"></div> <div id="internal" style="display: none;">false</div> <div id="article-skeleton"> <div class="content"> <div class="article"> <div class="article-wrapper"> <div class="breadcrumb"></div> <div class="title">How do I contact Squarespace Customer Support?</div> <div class="controls"> <div class="date"></div> <div class="locale"></div> </div> <div class="article-header"></div> <div class="video"> <svg width="57" height="66" viewBox="0 0 57 66" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M57 33L-3.09953e-06 65.909L-2.22536e-07 0.0910314L57 33Z" fill="white"/> </svg> </div> <div class="body"></div> </div> </div> <div class="menu"> <div class="menu-title">In this guide</div> <div class="divider"></div> <div class="menu-header"></div> <div class="anchor"></div> <div class="anchor"></div> <div class="anchor"></div> <div class="anchor"></div> <div class="anchor"></div> <div class="anchor"></div> </div> </div> </div> <div id="page-article" style="display: none;" class="main-inner article-page"> <div class="clearfix default-row"> <div class="constrain"> <article class="main-column"> <header class="article-header clearfix"> <div class="announcement-home-page"> <div class="announcement-block" id="language-announcement-block"> <strong>Note: While our most popular guides have been translated into Spanish, some guides are only available in English.</strong> </div> </div> <h1> How do I contact Squarespace Customer Support? </h1> <div class="dateline"> Last updated <time datetime="2024-09-24T13:26:05Z" title="2024-09-24T13:26:05Z" data-format="LL" data-datetime="calendar">September 24, 2024 13:26</time> </div> </header> <div class="subtle-wrap"> <div class="article-body"> <aside class="table-of-contents load" style="display: none;"> <h2 class="toc-title">Sections</h2> <ol class="toc-links"></ol> </aside> <h4 id="h_01HBV1B89HSK4QNM1N0SRPKVC8" class="blurb">Contact us via email, chat, or X.</h4> <p class="p1">If you can't find what you're looking for in our guides, <a href="https://support.squarespace.com/hc/requests/new"><span class="s1">contact us here</span></a>. When you contact us, you’ll always be talking to real, friendly humans. Our normal hours are listed in the table below.</p> <table> <tbody> <tr class="table-header"> <td><strong>Support channel</strong></td> <td><strong>Hours</strong></td> </tr> <tr> <td><strong>Email</strong></td> <td> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">24 hours a day, 7 days a week</span></li> </ul> </td> </tr> <tr> <td><strong>Live chat</strong></td> <td> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Monday-Friday: 4:00 AM to 8:00 PM ET (English)</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Monday-Friday: 10:00 AM to 4:00 PM CET (French and German)</span></li> <li style="font-weight: 400;" aria-level="1"> <span style="font-weight: 400;">Saturday-Sunday: Closed</span><span style="font-weight: 400;"></span> </li> </ul> <blockquote style="background-color: #f2f2f2; border-color: #d3d3d3;"><em><span style="font-weight: 400;">We're rolling out live chat support in waves for Australia and New Zealand. Live chat support is available in Australia and New Zealand from 10:00 AM to 6:00 PM AEST Monday-Friday. </span></em></blockquote> </td> </tr> <tr> <td><strong>X (Formerly known as Twitter)</strong></td> <td> <ul> <li style="font-weight: 400;" aria-level="1"> <p class="p1">24 hours a day, 7 days a week</p> </li> </ul> </td> </tr> </tbody> </table> <blockquote style="background-color: #fffbe0; border-color: #ffec82;"> <strong>Note</strong>: <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">We don't offer assistance by phone. To learn more, visit </span><a style="background-color: #fffbe0; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" href="https://support.squarespace.com/hc/articles/206545487"><span class="s1">Why we don't offer phone support</span></a><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">.</span> </blockquote> <p class="p1"><strong style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">More ways to get 24/7 support</strong></p> <ul> <li>Chat with the <a href="#toc-the-squarespace-support-assistant" target="_self">Support Assistant</a> </li> <li> <a href="https://twitter.com/squarespacehelp">@SquarespaceHelp</a> on X</li> <li>Find outage updates on our <a href="https://status.squarespace.com/" target="_self">status page</a> and <a href="https://twitter.com/squarespacehelp">X</a>.</li> </ul> <h2 id="h_01HMF74P24G4HGMVS9QVM074MR">Watch a video</h2> <div class="youtube-wrapper"><iframe src="https://www.youtube.com/embed/Ky1Xy-mRPDM?modestbranding=1&showinfo=0&rel=0&cc_load_policy=1&iv_load_policy=3&color=white" width="720" height="405" frameborder="0"></iframe></div> <h2 id="h_01HBV1B89H0EF3B24CJTZWBYNK">Contact Squarespace</h2> <p class="p1">There a few different ways to get in touch with us:</p> <ul> <li class="p1">To start an email or live chat, <a href="https://support.squarespace.com/hc/requests/new"><span class="s1">visit our Contact page</span></a>, choose a topic that best fits your question, and follow the prompts to send us your message.</li> <li class="p1">To contact us on X, mention <a href="https://twitter.com/squarespacehelp"><span class="s1">@SquarespaceHelp</span></a>.</li> <li class="p1"><span style="font-weight: 400;">To contact us using the <a href="/hc/articles/360002093708#toc-troubleshooting" target="_self">Squarespace mobile app</a>, tap <strong>Settings</strong>, then tap <strong>Help</strong>. </span></li> </ul> <p>Keep in mind:</p> <ul class="ul1"> <li class="li1"> <span class="s1"></span>The contact form isn't supported in Microsoft Edge. Please use a different browser, like<a href="https://www.google.com/chrome/"><span class="s2"> </span><span class="s3">Google Chrome</span></a> or<a href="https://www.mozilla.org/firefox/new/"><span class="s2"> </span><span class="s3">Firefox</span></a>.</li> <li class="li1"> <span class="s1"></span>Live chat isn't available on mobile devices.</li> <li class="li1"> <span class="s1"></span>We currently only offer live chat in English, French and German. Email support is available in all of our <a href="https://support.squarespace.com/hc/articles/360000177507#toc-supported-languages"><span class="s3">supported account languages</span></a>.</li> <li class="li1"> <span class="s1"></span>Ensure you're using the <a href="https://support.squarespace.com/hc/articles/205815548"><span class="s3">latest version of your browser</span></a> and that JavaScript is enabled.</li> <li class="li1"> <span class="s1"></span>Some Squarespace emails come from <a href="https://support.squarespace.com/hc/articles/211694327#toc-official-squarespace-email-addresses"><span class="s3">addresses that can’t receive inbound messages</span></a>, so you can't respond to those directly. However, we’re always happy to help. If you have a question, <a href="https://support.squarespace.com/hc/requests/new"><span class="s3">contact us</span></a> or reply directly to an open email ticket.</li> </ul> <h2 id="h_01HBV1B89J7Z4QEY8QV8JYXJJ6">Contact Acuity Scheduling</h2> <p>You can <a href="http://help.acuityscheduling.com/hc/requests/new">contact</a> Acuity support by chat or email. To learn more, visit the <a href="http://help.acuityscheduling.com/">Acuity Help Center</a> or <a href="https://support.squarespace.com/hc/articles/360028867451">What is Acuity Scheduling?</a></p> <h2 id="h_01HBV1B89JTE908SXJCF55TX6W">Tips for contacting us</h2> <p><span style="font-weight: 400;">To help us answer your questions quickly, consider these tips when contacting us:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"> <span style="font-weight: 400;">Log into your Squarespace account. If you can't log into your account, </span><a href="https://support.squarespace.com/hc/articles/206537207"><span style="font-weight: 400;">try our troubleshooting steps</span></a><span style="font-weight: 400;">.</span> </li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">If you’re working with a third party, such as a domain or email provider, log into your account with them.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Be specific. The more details you include about the page, URL, or location you have questions about, the better we can understand what you want to achieve.</span></li> <li style="font-weight: 400;" aria-level="1"> <span style="font-weight: 400;">Visuals help too. Feel free to </span><a href="https://support.squarespace.com/hc/articles/206544737"><span style="font-weight: 400;">upload screenshots</span></a><span style="font-weight: 400;"> or files that show us the problem. We can’t view embedded images, so include them as an attachment to your email.</span> </li> </ul> <h2 id="h_01HBV1B89JSRYW4Y1GKAJ46MNP">The Squarespace Support Assistant</h2> <p data-renderer-start-pos="1">To view your chat history, start a new conversation, or continue a previous chat with our Customer Support, click the chat icon found in the bottom-right corner of the pages throughout our <a href="https://support.squarespace.com">Help Center</a>.</p> <p class="p1">If the Squarespace Support Assistant can't answer your questions, request to contact a human instead. You'll have the option to connect to Customer Support.</p> <h2 id="h_01HBV1B89JYG1H9J80DX0KXRT2">Topics outside the scope of our support</h2> <p><span style="font-weight: 400;">We don’t provide support for the following topics:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"> <strong>Custom code modifications</strong><span style="font-weight: 400;">- Visit the</span><a href="https://forum.squarespace.com/forum/39-coding-and-customization?utm_medium=kb_guide&utm_source=inline_link&utm_content=coding_customization&channel=kb_guide&subchannel=inline_link&campaign=coding_customization"> <span style="font-weight: 400;">Squarespace Forum</span></a><span style="font-weight: 400;"> or</span><a href="http://www.squarespace.com/designer/home/?utm_medium=sqsp_circle&utm_source=kb_guide&utm_content=custom_code&channel=sqsp_circle&subchannel=kb_guide&campaign=custom_code"> <span style="font-weight: 400;">hire a Squarespace Expert</span></a><span style="font-weight: 400;">. To learn more, visit </span><a href="https://support.squarespace.com/hc/articles/205815928"><span style="font-weight: 400;">Adding custom code to your site</span></a><span style="font-weight: 400;">.</span> </li> <li style="font-weight: 400;" aria-level="1"> <strong>SEO strategy</strong><span style="font-weight: 400;">- Because search engines have complex, frequently changing technology, and everyone's marketing needs are unique, we're unable to provide specific SEO advice. Visit </span><a href="https://support.squarespace.com/hc/articles/206744067"><span style="font-weight: 400;">What Squarespace does for SEO</span></a><span style="font-weight: 400;"> to learn more about our built-in SEO features.</span> </li> <li style="font-weight: 400;" aria-level="1"> <strong>Tax advice</strong><span style="font-weight: 400;">- Consult with a tax professional when setting up taxes. </span> </li> <li style="font-weight: 400;" aria-level="1"> <strong>Third-party services</strong><span style="font-weight: 400;">- We offer limited help depending on the service:</span><span style="font-weight: 400;"><br></span> </li> <ul> <li style="font-weight: 400;" aria-level="2"> <span style="font-weight: 400;">We can help with </span><a href="https://support.squarespace.com/hc/articles/360000975547"><span style="font-weight: 400;">connecting or disconnecting your extensions</span></a><span style="font-weight: 400;">. For all other questions, </span><a href="https://support.squarespace.com/hc/en-us/articles/219648707#toc-contact-squarespace:~:text=contact%20the%20extensions%20provider"><span style="font-weight: 400;">contact the extensions provider</span></a><span style="font-weight: 400;"> directly.</span> </li> <li style="font-weight: 400;" aria-level="2">Contact the third-party service directly for all other <a style="background-color: #ffffff; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" href="https://support.squarespace.com/hc/articles/216107348"><span>code-based customizations</span></a><span style="font-weight: 400;">.</span> </li> </ul> </ul> <h2 id="h_01HBV1B89J2HSPC2ZCKQNV60S8">Why we ask for ownership verification</h2> <p class="p1">For security reasons, sometimes we'll ask you to verify that you're the site owner or an administrator. For example, we may ask you to verify account ownership by emailing us from the specific email address on file for the site. We ask for this information to help protect your privacy and information. To learn more, visit <a href="https://support.squarespace.com/hc/articles/115009089107"><span class="s1">Verifying your account ownership</span></a>.</p> <h2 id="h_01HBV1B89J6MWB7EV72RX0BGGH">Following up with Customer Support</h2> <p class="p1">After contacting us, you can keep a record of your conversation and follow up on it depending on the contact method:</p> <h3 id="h_01HBV1B89JPBHTN065XD5SFB0G">Chat</h3> <p><span>To view your chat history, start a new conversation, or continue a previous chat, click the chat icon found in the bottom-right corner of this page or any page throughout our Help Center.</span></p> <h3 id="h_01HBV1B89J46E56GF5HC7ZRJH3">Email</h3> <ul> <li>To find responses to your previous tickets, search your email inbox for messages from "Squarespace Customer Care". </li> <li>To follow up on an ongoing email conversation, reply to the message. If you have new or unrelated questions, <a href="/hc/requests/new">visit our Contact page</a> to start a new ticket.</li> </ul> <blockquote> <strong>Tip</strong>: We disabled the Help Center's My Activities tab due to a security concern. Use the search option above to find our response in your inbox.</blockquote> <h3 id="h_01HBV1B89JZDCM095PC6NAC4AB">Feature request follow-up</h3> <p>While all feature requests are considered, we don't send updates to specific requests. To stay informed of what's new in Squarespace, subscribe to <a href="/hc/articles/205811288" target="_self">Website Product Updates</a>.</p> </div> <div class="article-vote-legacy"> <span class="article-vote-question">Was this article helpful?</span> <div class="article-vote-controls"> <button type="button" class="article-vote-up" data-helper="vote" data-item="article" data-type="up" data-id="219648707" data-upvote-count="1123" data-vote-count="11134" data-vote-sum="-8888" data-vote-url="/hc/en-us/articles/219648707/vote" data-value="null" data-label="1123 out of 11134 found this helpful" data-selected-class="article-voted" aria-label="This article was helpful" aria-pressed="false">Yes</button> <button type="button" class="article-vote-down" data-helper="vote" data-item="article" data-type="down" data-id="219648707" data-upvote-count="1123" data-vote-count="11134" data-vote-sum="-8888" data-vote-url="/hc/en-us/articles/219648707/vote" data-value="null" data-label="1123 out of 11134 found this helpful" data-selected-class="article-voted" aria-label="This article was not helpful" aria-pressed="false">No</button> </div> <small class="article-vote-count"> <span class="article-vote-label" data-helper="vote" data-item="article" data-type="label" data-id="219648707" data-upvote-count="1123" data-vote-count="11134" data-vote-sum="-8888" data-vote-url="/hc/en-us/articles/219648707/vote" data-value="null" data-label="1123 out of 11134 found this helpful">1123 out of 11134 found this helpful</span> </small> </div> </div> <div class="article-more clearfix"> <div data-recent-articles></div> <section class="related-articles"> <h2 class="related-articles-title">Related articles</h2> <ul> <li> <a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCA0Y0W0BBDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEw5IXDToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJDL2hjL2VuLXVzL2FydGljbGVzLzQ0MDQxODM4OTgxMjUtTWFraW5nLWNoYW5nZXMtdG8tbmFtZXNlcnZlcnMGOwhUOglyYW5raQY%3D--902227120ae0c75e92e002f4e3053119950ad270" rel="nofollow">Making changes to nameservers</a> </li> <li> <a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCIMATNNTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEw5IXDToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJWL2hjL2VuLXVzL2FydGljbGVzLzM2MDAyNzI1OTAxMS1JbnZlc3RpZ2F0aW5nLXVuZXhwZWN0ZWQtY2hhcmdlcy1mcm9tLVNxdWFyZXNwYWNlBjsIVDoJcmFua2kH--0fc3ca5e46d2f56d405ded690102fa9cd235fbea" rel="nofollow">Investigating unexpected charges from Squarespace</a> </li> <li> <a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCA0b38SgBzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEw5IXDToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJeL2hjL2VuLXVzL2FydGljbGVzLzgzODcwNzkxMTc1ODEtTmFtZXNlcnZlci1Db25uZWN0LXZzLUROUy1Db25uZWN0LWZvci1kb21haW4tY29ubmVjdGlvbnMGOwhUOglyYW5raQg%3D--6a870aa5eead9f137b701ab554336a9db6462015" rel="nofollow">Nameserver Connect vs. DNS Connect for domain connections</a> </li> <li> <a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCI0%2FviDXBToYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEw5IXDToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzY0MjE1MjU0NDY1NDEtRWRpdGluZy15b3VyLXNpdGUtd2l0aC1GbHVpZC1FbmdpbmUGOwhUOglyYW5raQk%3D--c88539a17a5916d199293f56bdbd745eb24cdf94" rel="nofollow">Editing your site with Fluid Engine</a> </li> <li> <a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCA2ssWYDBDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEw5IXDToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJDL2hjL2VuLXVzL2FydGljbGVzLzQ0MTI2NTQzMzI5NDEtQnV5LWFuZC1wcmludC1zaGlwcGluZy1sYWJlbHMGOwhUOglyYW5raQo%3D--676bdf7176791543e47b3c476a6df9fa3ae97b7a" rel="nofollow">Buy and print shipping labels</a> </li> </ul> </section> </div> </article>  <div class="article-sidebar"> <div class="sidebar-menu"> <span class="icon-menu"></span> </div> <div id="side-navigation"> <div class="sidebar-menu-inner"> <span class="icon-menu"></span> <span class="sidebar-menu-title">Navigation</span> </div> <ul class="sidebar-nav-categories"></ul> </div> </div> </div> </div> </div> </div> <div class="article-vote" style="display: none"> <button type="button" class="article-vote-up" data-helper="vote" data-item="article" data-type="up" data-id="219648707" data-upvote-count="1123" data-vote-count="11134" data-vote-sum="-8888" data-vote-url="/hc/en-us/articles/219648707/vote" data-value="null" data-label="1123 out of 11134 found this helpful" data-selected-class="article-voted" aria-label="This article was helpful" aria-pressed="false">Yes</button> <button type="button" class="article-vote-down" data-helper="vote" data-item="article" data-type="down" data-id="219648707" data-upvote-count="1123" data-vote-count="11134" data-vote-sum="-8888" data-vote-url="/hc/en-us/articles/219648707/vote" data-value="null" data-label="1123 out of 11134 found this helpful" data-selected-class="article-voted" aria-label="This article was not helpful" aria-pressed="false">No</button> </div> <div class="hide"> <ol class="breadcrumbs"> <li title="Squarespace Help Center"> <a href="/hc/en-us">Squarespace Help Center</a> </li> <li title="Technical Issues and Contact Us"> <a href="/hc/en-us/categories/360000165287-Technical-Issues-and-Contact-Us">Technical Issues and Contact Us</a> </li> <li title="Contact us"> <a href="/hc/en-us/sections/115002484087-Contact-us">Contact us</a> </li> </ol> <span class="article-title">How do I contact Squarespace Customer Support?</span> </div> </main> <footer class="footer" style="display: none;"> <div class="pre-footer"></div> <div class="footer_nav_container"> <div class="footer_brand"> <a class="footer_logo_link" href="https://support.squarespace.com/hc/"> <div class="footer_logo_full"></div> <div class="footer_logo_mark"></div> </a> <a id="mf_toggle"></a> <a style="display: none;" id="current-locale" class="locale-switcher-language"> English (US) </a> <a style="display: none;" class="locale-switcher-language" href="/hc/change_language/de?return_to=%2Fhc%2Fde%2Farticles%2F219648707-Wie-kann-ich-den-Squarespace-Kundensupport-kontaktieren%3Fplatform%3Dv6" dir="ltr" rel="nofollow"> Deutsch </a> <a style="display: none;" class="locale-switcher-language" href="/hc/change_language/es?return_to=%2Fhc%2Fes%2Farticles%2F219648707--C%25C3%25B3mo-me-comunico-con-el-soporte-t%25C3%25A9cnico-de-Squarespace%3Fplatform%3Dv6" dir="ltr" rel="nofollow"> Español </a> <a style="display: none;" class="locale-switcher-language" href="/hc/change_language/fr-fr?return_to=%2Fhc%2Ffr-fr%2Farticles%2F219648707-Comment-contacter-l-assistance-client-de-Squarespace%3Fplatform%3Dv6" dir="ltr" rel="nofollow"> Français (France) </a> <a style="display: none;" class="locale-switcher-language" href="/hc/change_language/it?return_to=%2Fhc%2Fit%2Farticles%2F219648707-Come-posso-contattare-l-assistenza-clienti-Squarespace%3Fplatform%3Dv6" dir="ltr" rel="nofollow"> Italiano </a> <a style="display: none;" class="locale-switcher-language" href="/hc/change_language/ja-jp?return_to=%2Fhc%2Fja-jp%2Farticles%2F219648707-Squarespace%25E3%2582%25AB%25E3%2582%25B9%25E3%2582%25BF%25E3%2583%259E%25E3%2583%25BC-%25E3%2582%25B5%25E3%2583%259D%25E3%2583%25BC%25E3%2583%2588%25E3%2581%25B8%25E3%2581%25AE%25E3%2581%258A%25E5%2595%258F%25E3%2581%2584%25E5%2590%2588%25E3%2582%258F%25E3%2581%259B%25E6%2596%25B9%25E6%25B3%2595%3Fplatform%3Dv6" dir="ltr" rel="nofollow"> 日本語 </a> <a style="display: none;" class="locale-switcher-language" href="/hc/change_language/pt?return_to=%2Fhc%2Fpt%2Farticles%2F219648707-Como-entro-em-contato-com-o-Suporte-ao-Cliente-do-Squarespace%3Fplatform%3Dv6" dir="ltr" rel="nofollow"> Português </a> <a style="display: none;" class="locale-switcher-language" href="/hc/change_language/tr?return_to=%2Fhc%2Ftr%2Farticles%2F219648707-Squarespace-M%25C3%25BC%25C5%259Fteri-Destek-Ekibi-ile-nas%25C4%25B1l-ileti%25C5%259Fime-ge%25C3%25A7ebilirim%3Fplatform%3Dv6" dir="ltr" rel="nofollow"> Türkçe </a> </div> <div class="footer_navigation"> <div class="footer_nav_list"> <h4 class="footer_nav_titles"> SUPPORT <div class="footer_nav_arrow">↓</div> </h4> <ul class="footer_nav_content"> <li> <a class="footer_nav_link footer_contact_us" href="/hc/requests/new#choose-topic"> Contact Us </a> </li> <li> <a class="footer_nav_link footer_status" target="_blank" rel="noopener" href="https://status.squarespace.com" onclick=""> Service Status </a> </li> <li> <a class="footer_nav_link footer_twitter" target="_blank" rel="noopener" href="https://www.twitter.com/squarespacehelp?lang=en"> @SquarespaceHelp </a> </li> <li> <a class="footer_nav_link footer_v5" target="_blank" rel="noopener" href="https://5help.squarespace.com/hc/"> Squarespace 5 </a> </li> </ul> </div> <div class="footer_nav_list"> <h4 class="footer_nav_titles"> COMMUNITY <div class="footer_nav_arrow">↓</div> </h4> <ul class="footer_nav_content"> <li> <a class="footer_nav_link footer_forum" target="_blank" rel="noopener" href="https://forum.squarespace.com"> Forum </a> </li> <li> <a class="footer_nav_link footer_circle_designer" target="_blank" rel="noopener" href="http://sqsp.link/TBsAMJ"> Hire a Designer </a> </li> <li> <a class="footer_nav_link footer_workshop " target="_blank" rel="noopener" href="https://learning.squarespace.com"> Webinars </a> </li> <li> <a class="footer_nav_link footer_blog" target="_blank" rel="noopener" href="https://blog.squarespace.com/"> Blog </a> </li> </ul> </div> <div class="footer_nav_list"> <h4 class="footer_nav_titles"> DEVELOPERS <div class="footer_nav_arrow">↓</div> </h4> <ul class="footer_nav_content"> <li> <a class="footer_nav_link footer_developer_api" target="_blank" rel="noopener" href="https://developers.squarespace.com/commerce-api"> API Docs </a> </li> <li> <a class="footer_nav_link footer_circle" target="_blank" rel="noopener" href="https://www.squarespace.com/circle"> Circle </a> </li> <li> <a class="footer_nav_link footer_developers" target="_blank" rel="noopener" href="https://developers.squarespace.com"> Developer Platform </a> </li> <li> <a class="footer_nav_link footer_enterprise" target="_blank" rel="noopener" href="https://www.squarespace.com/select"> ENTERPRISE </a> </li> </ul> </div> <div class="footer_nav_list"> <h4 class="footer_nav_titles"> RESOURCES <div class="footer_nav_arrow">↓</div> </h4> <ul class="footer_nav_content"> <li> <a class="footer_nav_link footer_templates" target="_blank" rel="noopener" href="https://www.squarespace.com/templates"> Website Templates </a> </li> <li> <a class="footer_nav_link footer_designer" target="_blank" rel="noopener" href="https://www.squarespace.com/website-design"> Website Design </a> </li> <li> <a class="footer_nav_link footer_domain" target="_blank" rel="noopener" href="https://www.squarespace.com/domain-name-search"> Domain Name Search </a> </li> <li> <a class="footer_nav_link footer_online_store" target="_blank" rel="noopener" href="https://www.squarespace.com/ecommerce-website"> Online Stores </a> </li> <li> <a class="footer_nav_link footer_marketing" target="_blank" rel="noopener" href="https://www.squarespace.com/website-marketing"> Website Marketing </a> </li> <li> <a class="footer_nav_link footer_tos" target="_blank" rel="noopener" href="https://www.squarespace.com/terms-of-service"> Terms of Service </a> </li> <li> <a class="footer_nav_link footer_privacy" target="_blank" rel="noopener" href="https://www.squarespace.com/privacy"> Privacy Policy </a> </li> <li> <div id="teconsent"></div> </li> </ul> </div> </div> </div> </footer>  <script> window.ssoResolve = null; window.SQSP_SESSION = new Promise(resolve => (ssoResolve = resolve)); </script> <script type="text/javascript"> var articlePageRegex = "\/articles\/([a-zA-Z0-9-_.%\/]+)*$"; var homePageRegex = "\/hc\/(en-us|fr-fr|es|it|pt|de)$"; var isArticlePage = new RegExp(articlePageRegex).test(window.location.pathname); var isHomePage = new RegExp(homePageRegex).test(window.location.pathname); if (isArticlePage) { document.querySelector('.header').style.background = "#000"; document.querySelector('.footer').style.display = "block"; } else if (!isHomePage) { document.querySelector('.loading-indicator').style.display = "flex"; document.querySelector('.site-wrapper').style.display = "none"; } </script> <script type="text/javascript" src="" defer="defer"></script> <script type="text/javascript" src="" defer="defer"></script> <script type="text/javascript" src="" defer="defer"></script> <script type="text/javascript" src="/hc/theming_assets/01JDAKDS9Z8MH8751FWKA3HP8X" defer="defer"></script> <script type="text/javascript" src="/hc/theming_assets/01JDAKDSEK3JT2MEDRQ31CPH1C" defer="defer"></script> <script src="https://cdn.jsdelivr.net/npm/react@16.13.1/umd/react.production.min.js" integrity="sha256-yUhvEmYVhZ/GGshIQKArLvySDSh6cdmdcIx0spR3UP4=" crossorigin="anonymous"></script> <script src="https://cdn.jsdelivr.net/npm/react-dom@16.13.1/umd/react-dom.production.min.js" integrity="sha256-vFt3l+illeNlwThbDUdoPTqF81M8WNSZZZt3HEjsbSU=" crossorigin="anonymous"></script> <script type="text/javascript"> function tracking(location) { window.ga("send", "event", "PreFooter", "click", location); } </script> <script type="text/javascript"> setTimeout(() => { const loadingIndicator = document.querySelector('.loading-indicator'); const siteWrapper = document.querySelector('.site-wrapper'); const footer = document.querySelector('.footer'); if (loadingIndicator) { loadingIndicator.style.display = 'none' } if (siteWrapper) { siteWrapper.style.display = 'block' } if (footer) { footer.style.display = 'block' } }, 3000); </script> <script defer="defer"> setTimeout(function () { $("a.nesty-input").click(function () { $("li#54987").hide(); }); }, 1000); </script>  <script src="//static.zdassets.com/hc/assets/en-us.cacab8b2af301c81e552.js"></script> <script src="https://squarespace.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="167125" data-return-to="https://support.squarespace.com/hc/en-us/articles/219648707-How-do-I-contact-Squarespace-Customer-Support" data-theme="hc" data-locale="en-us" data-auth-origin="167125,true,true"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"squarespace","environment":"production","name":"Support"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":"","role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":"hc:hcobject:server:Ab_l4ZKl-Zi-jDk9aYf855mVnIDvo4_Y_N-zagiQJf4-yWFwoRBwBOf8JX6zfoS6bdTPSfToPHsPsDSIBCRcBg","shared_csrf_token":null},"usage_tracking":{"event":"article_viewed","data":"BAh7CDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoPYXJ0aWNsZV9pZGkEw5IXDToKX21ldGF7DDoPYWNjb3VudF9pZGkDxwwJOhNoZWxwX2NlbnRlcl9pZGkErczsCzoNYnJhbmRfaWRpA9WMAjoMdXNlcl9pZDA6E3VzZXJfcm9sZV9uYW1lSSIOQU5PTllNT1VTBjsGVDsASSIKZW4tdXMGOwZUOhphbm9ueW1vdXNfdHJhY2tpbmdfaWQw--c7e051ea48b08ceb4b33c2fec43f2008d3a1fc29","url":"https://support.squarespace.com/hc/activity"},"current_record_id":"219648707","current_record_url":"/hc/en-us/articles/219648707-How-do-I-contact-Squarespace-Customer-Support","current_record_title":"How do I contact Squarespace Customer Support?","current_text_direction":"ltr","current_brand_id":167125,"current_brand_name":"Squarespace","current_brand_url":"https://squarespace.zendesk.com","current_brand_active":true,"current_path":"/hc/en-us/articles/219648707-How-do-I-contact-Squarespace-Customer-Support","show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":true,"has_multi_language_help_center":true,"show_at_mentions":false,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false},"answer_bot_subdomain":"static","general_settings_url":"https://support.squarespace.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://squarespace.zendesk.com/knowledge/user_segments?brand_id=167125","has_gather":true,"has_ckeditor":false,"has_community_enabled":false,"has_community_badges":true,"has_community_post_content_tagging":false,"has_gather_content_tags":true,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_lookup_fields_in_guide_legacy_templates":true,"has_edit_user_profile_v2":false,"has_garden_modals":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-2-preview","is_preview":false,"has_alternate_templates":true,"arrange_articles_url":"https://squarespace.zendesk.com/knowledge/arrange?brand_id=167125","article_verification_url":"https://squarespace.zendesk.com/knowledge/verification?brand_id=167125","has_article_verification":true,"guide_language_settings_url":"https://support.squarespace.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://squarespace.zendesk.com/knowledge/import_articles?brand_id=167125","content_tags_url":"https://squarespace.zendesk.com/knowledge/content_tags?brand_id=167125","community_badges_url":"https://squarespace.zendesk.com/knowledge/community_badges?brand_id=167125","community_settings_url":"https://squarespace.zendesk.com/knowledge/community_settings?brand_id=167125","gather_plan_state":"subscribed","search_settings_url":"https://squarespace.zendesk.com/knowledge/search_settings?brand_id=167125","has_search_settings_in_plan":true,"theming_api_version":2,"theming_settings":{"logo":"/hc/theming_assets/01HZFVW1PBV9VS8RBJXN5XJXNF","favicon":"/hc/theming_assets/01HZFVW2268CTBGRZP9T7CBH60","aus_live_chat_enabled":true,"single_point_of_entry_enabled":false,"spe_percentage":"0","chatbot_outage_enabled":false,"fullstory_enabled":false,"fullstory_percentage":"2","sso_enabled":true,"sso_anonymous":true,"sso_end_user":true,"sso_agent":false,"sso_admin":false,"sso_internal":false,"sso_group_filter":"","sqsp_employees":true,"german_live_chat_enabled":false,"scheduling_live_chat_enabled":true,"live_person_is_enabled":false,"chatbot_english":true,"chatbot_german":true,"chatbot_spanish":false,"chatbot_french":true,"chatbot_italian":false,"chatbot_portuguese":false,"chatbot_japanese":false,"chatbot_turkish":false},"has_pci_credit_card_custom_field":true,"help_center_restricted":false,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"has_docs_importer":false,"user_preferred_locale":"en-us","base_locale":"en-us","has_end_user_session_renewal":true,"has_user_session_cookie_enabled":false,"has_end_user_2fa":true,"has_custom_statuses_enabled":true,"has_generative_answers_in_help_center":false,"has_hc_generative_answers_setting_enabled":false,"has_intl_date_format_enabled":false,"has_guide_service_catalog":false,"version":"v25448"}; </script> <script src="//static.zdassets.com/hc/assets/hc_enduser-d68384437d39435a7330ccf84a2862c6.js"></script> <script type="text/javascript" src="/hc/theming_assets/593095/167125/script.js?digest=32107007313165"></script> </body> </html>