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Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 dwuRmD">Zendesk 고객 서비스 벤치마크</h2><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 isCZFZ">차별성 구현</h1><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">훌륭한 고객 서비스는 고객을 행복하게 하고, 고객의 행복은 기업의 수익으로 이어집니다. 고객을 행복하게 만드는 한 가지 방법은 기대치를 넘어서는 서비스를 제공하는 것입니다. 다행히도 Zendesk는 전담 데이터 사이언스 팀에서 이를 실현하기 위한 패턴과 인사이트를 고객들께 알려드립니다.</p><a href="/blog/" data-interaction-type="button-primary" data-location="hero" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 hYxfuV" data-garden-id="buttons.anchor" data-garden-version="8.76.2">연구 조사 확인하기</a></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27450%27%20height=%27425%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-benchmark/01-hero-final-mobile.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-benchmark/01-hero-final-mobile.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-benchmark/01-hero-final-mobile.png"/></noscript></span></span></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 OukHS"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ckLVTK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">선도주자가 되세요</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Zendesk 벤치마크를 활용해 조직의 고객 지원 성과를 경쟁사와 비교할 수 있습니다. 선의의 경쟁이라 할 수 있겠죠. 이는 설문조사나 전문가 의견이 아닙니다. Zendesk를 활용하는 9만 9천여 개 기업의 실제 고객 지원 사례를 바탕으로 한 최상의 데이터 인덱스입니다.</p></div><div class="StyledCol-sc-inuw62-0 gCycCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27621%27%20height=%27493%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-benchmark/02-get-ahead-of-the-curve-2x.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-benchmark/02-get-ahead-of-the-curve-2x.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-benchmark/02-get-ahead-of-the-curve-2x.jpg"/></noscript></span></span></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">데이터 출처:</h4></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 kgaCDL Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="sc-7fdd735c-2 kDHGWT"><path d="M0 4v2.5a1.5 1.5 0 1 1 0 3V12h2.99V4zm14.5 4A1.5 1.5 0 0 1 16 6.5V4h-2.989v8H16V9.5A1.5 1.5 0 0 1 14.5 8M4 12h8V4H4z"></path></svg><div color="kale" class="Statstyle__StatRoot-sc-17s8ggd-0 ddNGrv"><p class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj stat-figure">62억 건</p><p class="stat-text">티켓</p></div></div><div class="StyledCol-sc-inuw62-0 kgaCDL Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="sc-7fdd735c-3 dcCUni"><path d="M14 6a3 3 0 1 1-6 0 3 3 0 0 1 6 0M7 3.5a2.5 2.5 0 1 1-5.002-.002A2.5 2.5 0 0 1 7 3.5M15.45 15H6.53c-.14 0-.28-.06-.37-.17s-.14-.25-.12-.39C6.3 11.91 8.44 10 10.99 10s4.68 1.91 4.96 4.45c.02.14-.03.28-.12.39s-.24.16-.38.16m-8.12-5H1.67c-.16 0-.31-.08-.41-.21a.52.52 0 0 1-.059-.463l-.001.004a3.52 3.52 0 0 1 3.3-2.33c1.48 0 2.81.94 3.3 2.34.05.15.03.32-.06.46-.09.12-.25.2-.41.2z"></path></svg><div color="kale" class="Statstyle__StatRoot-sc-17s8ggd-0 ddNGrv"><p class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj stat-figure">2.1억 건</p><p class="stat-text">고객</p></div></div><div class="StyledCol-sc-inuw62-0 kgaCDL Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="17" height="16" viewBox="0 0 17 16" fill="currentColor" class="sc-7fdd735c-0 jktzpt"><path d="M3.2 6.4C1.44 6.4 0 7.84 0 9.6s1.44 3.2 3.2 3.2zm10.667 6.4c1.76 0 3.2-1.44 3.2-3.2s-1.44-3.2-3.2-3.2zm-3.734 1.6c0 .907-.693 1.6-1.6 1.6s-1.6-.693-1.6-1.6.693-1.6 1.6-1.6 1.6.693 1.6 1.6m-6.933.533H8v-1.067H3.2zm10.667-9.6H12.8c0-2.347-1.92-4.267-4.267-4.267s-4.267 1.92-4.267 4.267H3.199C3.199 2.4 5.599 0 8.532 0s5.333 2.4 5.333 5.333z"></path></svg><div color="kale" class="Statstyle__StatRoot-sc-17s8ggd-0 ddNGrv"><p class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj stat-figure">160만 명</p><p class="stat-text">상담사</p></div></div><div class="StyledCol-sc-inuw62-0 kgaCDL Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="13" height="16" viewBox="0 0 13 16" fill="currentColor" class="sc-7fdd735c-1 igqnyE"><path d="M6.286 2.857c1.891 0 3.429 1.538 3.429 3.429S8.177 9.715 6.286 9.715 2.857 8.177 2.857 6.286s1.538-3.429 3.429-3.429m6.285 3.429a6.286 6.286 0 1 0-11.135 4L6.285 16l4.841-5.705a6.26 6.26 0 0 0 1.445-4.009M6.286 8.571a2.286 2.286 0 1 0 0-4.572 2.286 2.286 0 0 0 0 4.572"></path></svg><div color="kale" class="Statstyle__StatRoot-sc-17s8ggd-0 ddNGrv"><p class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj stat-figure">159</p><p class="stat-text">국가</p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 cSjCXy"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 isCZFZ">현재 상태를 확인하세요</h1><p class="Textstyle__TextRoot-sc-c9um69-0 gDyimz">간단하게 업계를 선택하고 경쟁사 대비 성과를 확인해보세요.</p></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bwDtNM Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><form novalidate="" class="sc-510e874c-1 bQiuez"><div class="sc-510e874c-0 dZsrKu"><div class="sc-cc6550bd-0 hzsnEk"><div class="StyledField-sc-12gzfsu-0 iRSmTf FormFieldstyle__FormFieldRoot-sc-1tygcda-5 jNKamx" data-garden-id="forms.field" data-garden-version="8.76.2"><label data-garden-container-id="containers.field.label" data-garden-container-version="3.0.19" id=":R6gme76:--label" for=":R6gme76:--input" class="StyledLabel-sc-2utmsz-0 PAtA-D FormFieldstyle__FormFieldLabel-sc-1tygcda-8 cGgTuB" data-garden-id="forms.input_label" data-garden-version="8.76.2">업종</label><div class="FormFieldstyle__FormFieldWrapper-sc-1tygcda-7 hHdcVj"><div class="Selectstyle__SelectWrapper-sc-16xuwc1-0 eINFkd"><div data-garden-id="forms.select_wrapper" data-garden-version="8.76.2" aria-invalid="false" class="StyledTextInput-sc-k12n8x-0 StyledTextFauxInput-sc-yqw7j9-0 StyledSelectWrapper-sc-i7b6hw-0 emMFji GFqV ejWlNx"><select data-garden-container-id="containers.field.input" data-garden-container-version="3.0.19" id=":R6gme76:--input" aria-labelledby=":R6gme76:--label" name="industry" label="업종" class="StyledTextInput-sc-k12n8x-0 StyledSelect-sc-8xdxpt-0 emMFji dPizxK Selectstyle__SelectRoot-sc-16xuwc1-1 fVyvBW" data-garden-id="forms.select" data-garden-version="8.76.2" aria-invalid="false"><option value="" disabled="" selected="">선택</option><option value="consumer_services">소비자 서비스</option><option value="corporate_services">기업 서비스</option><option value="education">교육</option><option value="energy_utilities">에너지 & 공공사업</option><option value="financial_services">금융 서비스</option><option value="government">정부</option><option value="healthcare">의료</option><option value="manufacturing_resources">제조업 & 자원 개발</option><option value="media_entertainment">미디어 및 엔터테인먼트</option><option value="retail_wholesale_distribution">소매, 도매 및 유통</option><option value="technology">테크놀로지</option><option value="telecommunications">통신</option><option value="transportation">교통</option><option value="travel_hospitality">여행 · 호텔</option></select></div><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" theme="[object Object]" class="Selectstyle__SelectIcon-sc-16xuwc1-2 etYetZ"><path d="M.978 3.869 0 4.874l6.979 6.79a1.545 1.545 0 0 0 2.126.085l.091-.085L16 4.86l-.991-.991-6.804 6.804q-.1.1-.206.024l-.036-.031z"></path></svg></div><div class="FormFieldstyle__FormFieldIcons-sc-1tygcda-4 bAhBqb"></div></div></div></div></div></form></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dvTsIe"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><section class="Basestyle__BaseRoot-sc-3zktjg-1 dvTsIe"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 sc-7fdd735c-4 bEEqbX hAblDb" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cgLNvv Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">리서치 결과를 확인하세요</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">어떤 데이터를 찾아야 할지 모른다면 데이터는 무용지물입니다. Zendesk의 고객 경험 리소스 라이브러리를 활용하여 꼭 필요한 데이터를 검색하고 9만 9천여 개 조직의 성공 사례를 참고할 수 있습니다.</p></div></div></div><div class="Carouselstyle__CarouselArrowsContainer-sc-o4o4ur-5 biCxLE"><button aria-label="Previous" disabled="" class="Carouselstyle__CarouselArrowContainer-sc-o4o4ur-2 bjKwkY"><svg xmlns="http://www.w3.org/2000/svg" width="8" height="16" viewBox="0 0 8 16" fill="currentColor" class="Carouselstyle__CarouselArrowLeft-sc-o4o4ur-1 kcbGIx"><path d="m8.274 14.956-.997.97L.538 8.999a1.533 1.533 0 0 1-.084-2.11l.084-.091L7.291.045l.984.984-6.753 6.753q-.099.098-.024.205l.03.035z"></path></svg></button><button aria-label="Next" class="Carouselstyle__CarouselArrowContainer-sc-o4o4ur-2 bZNNdy"><svg xmlns="http://www.w3.org/2000/svg" width="8" height="16" viewBox="0 0 8 16" fill="currentColor" class="Carouselstyle__CarouselArrowRight-sc-o4o4ur-0 cmHDpI"><path d="m.073 14.956.997.97 6.739-6.927c.59-.59.618-1.491.084-2.11l-.084-.091L1.056.045l-.984.984 6.753 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style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27329%27%20height=%27398%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-benchmark/report-cover-01.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-benchmark/report-cover-01.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-benchmark/report-cover-01.png"/></noscript></span></span><p data-interaction-type="link-primary" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 cDdReM"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">보고서 읽기</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></p></a></div></div></div><div data-index="1" class="slick-slide slick-active" tabindex="-1" aria-hidden="false" style="outline:none;width:33.333333333333336%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a href="/resources/how-to-guide-omnichannel-support/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 fLPFiq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">옴니채널 지원 방법 안내</h4><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">리서치 및 보고서</p><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27329%27%20height=%27398%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-benchmark/report-cover-02.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-benchmark/report-cover-02.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-benchmark/report-cover-02.png"/></noscript></span></span><p data-interaction-type="link-primary" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 cDdReM"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">보고서 읽기</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></p></a></div></div></div><div data-index="2" class="slick-slide slick-active" tabindex="-1" aria-hidden="false" style="outline:none;width:33.333333333333336%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a href="/blog/3-best-practices-loyalty-customer-support/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 fLPFiq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">고객 지원을 통한 충성도에 관한 3가지 성공 사례</h4><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">리서치 및 보고서</p><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27329%27%20height=%27398%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/benchmark/","es":"https://www.zendesk.es/benchmark/","fr":"https://www.zendesk.fr/benchmark/","hk":"https://www.zendesk.hk/benchmark/","it":"https://www.zendesk.com/it/benchmark/","kr":"https://www.zendesk.kr/benchmark/","mx":"https://www.zendesk.com.mx/benchmark/","nl":"https://www.zendesk.nl/benchmark/","th":"https://www.zendesk.com/th/benchmark/","tw":"https://www.zendesk.tw/benchmark/","in":"https://www.zendesk.com/in/benchmark/","au":"https://www.zendesk.com/au/benchmark/","sg":"https://www.zendesk.com/sg/benchmark/","se":"https://www.zendesk.com/se/benchmark/","dk":"https://www.zendesk.com/dk/benchmark/","us":"https://www.zendesk.com/benchmark/","jp":"https://www.zendesk.co.jp/benchmark/","br":"https://www.zendesk.com.br/benchmark/","gb":"https://www.zendesk.co.uk/benchmark/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_sitemap-html-include":"-","_encloseme":"1","_wp_page_template":"templates/page-benchmark.php","_katamari-temp-source_id":"249701","katamari-1":"Zendesk 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New","dropdown_solutions":"솔루션","dropdown_solutions_conv_crm_subtitle":"오래도록 지속되는 고객 관계 구축","dropdown_solutions_conv_crm_title":"대화형 CRM","dropdown_solutions_enterprise_subtitle":"규모에 맞는 대화 환경","dropdown_solutions_enterprise_title":"엔터프라이즈","dropdown_solutions_helpdesk_subtitle":"직원을 고객처럼 대하세요","dropdown_solutions_helpdesk_title":"직원 경험","dropdown_solutions_industries_subtitle":"시장의 니즈 충족","dropdown_solutions_industries_title":"업종","dropdown_solutions_smb_subtitle":"원활한 성장","dropdown_solutions_smb_title":"중소기업","dropdown_solutions_startups_subtitle":"처음부터 올바르게 시작","dropdown_solutions_startups_title":"스타트업 회사","dropdowns_customer_service_title":"고객 서비스를 위한 Zendesk","dropdowns_employee_service_subtitle":"직원을 고객처럼 대하기","dropdowns_employee_service_title":"직원 경험을 위한 Zendesk","dropdowns_sell_subtitle":"최신 영업 솔루션","dropdowns_sell_title":"영업팀을 위한 Zendesk","dropdowns_service_subtitle":"완벽한 고객 지원 서비스 솔루션","dropdowns_service_title":"고객 지원 서비스를 위한 Zendesk","expand_trigger_mobile":"그 외","marketplace":"마켓플레이스","mobile_trial_cta":"무료 평가판 시작","navlink_customers":"고객 사례","navlink_demo":"데모","navlink_local_help_center_title":"제품 지원","navlink_zendesk_help_center_title":"Zendesk 헬프 센터","newsroom":"뉴스룸","newsroom_navlink_media":"미디어 리소스","newsroom_navlink_press_releases":"보도 자료","primary_btn":"무료 평가판","primary_btn_blog":"무료 평가판 시작","primary_btn_newsroom":"연락처","return_to_homepage":"Zendesk 홈페이지로 이동하기","secondary_btn_demo":"데모 시청","secondary_btn_login":"로그인","secondary_btn_pricing":"지금 구입","skip_to_main_content":"주 콘텐츠로 건너뛰기"},"footer":{"col_company":"회사","col_company_about":"회사 소개","col_company_accessibility":"접근성 계획","col_company_careers":"채용 정보","col_company_contact":"문의하기","col_company_dei":"다양성 \u0026 포용성","col_company_events":"이벤트","col_company_investor":"투자자 정보","col_company_legal":"법적 정보","col_company_newsroom":"뉴스룸","col_company_press":"언론 보도","col_company_sitemap":"사이트맵","col_company_status":"시스템 상태","col_company_sustainability":"지속 가능성","col_favorite":"즐겨 찾는 항목","col_favorite_benchmark":"Zendesk 벤치마크","col_favorite_crm":"CRM 소프트웨어 가이드","col_favorite_cx_trends":"고객 경험 트렌드","col_favorite_enterprise":"엔터프라이즈용 Zendesk","col_favorite_experience_research_panel":"리서치 패널 참여","col_favorite_gartner":"Gartner CRM Magic Quadrant","col_favorite_smb":"중소기업용 Zendesk","col_favorite_startups":"스타트업용 Zendesk","col_favorite_what_is_crm":"CRM이란?","col_favorite_what_is_zendesk":"Zendesk 회사 소개","col_features":"인기 기능","col_features_adpp":"Advanced Data Privacy and Protection","col_features_analytics":"리포팅 \u0026 애널리틱스","col_features_community_forum":"커뮤니티 포럼","col_features_community_software":"포럼 소프트웨어","col_features_customer_service_software":"고객 서비스 소프트웨어","col_features_help_center":"헬프 센터","col_features_help_desk_software":"헬프 데스크 소프트웨어","col_features_knowledge_base":"지식창고","col_features_live_chat":"실시간 채팅 소프트웨어","col_features_messaging":"메시징 \u0026 실시간 채팅","col_features_qualityassurance":"품질 보증","col_features_service_help_desk_ticketing_software":"헬프 데스크 통합 티켓 관리 소프트웨어","col_features_service_ticketing_system":"통합 티켓 관리 시스템","col_features_service_ticketing_system_software":"통합 티켓 관리 시스템 소프트웨어","col_features_voice":"음성","col_features_workforce_management":"워크포스 관리","col_products":"Zendesk 제품","col_products_customer_service":"고객 서비스를 위한 Zendesk","col_products_employee_service":"직원 경험을 위한 Zendesk","col_products_marketplace":"마켓플레이스","col_products_platform":"Sunshine 플랫폼","col_products_sell":"영업을 위한 Zendesk","col_products_service":"고객 지원 서비스를 위한 Zendesk","col_products_whats_new":"제품 업데이트","col_resources":"리소스","col_resources_blog":"블로그","col_resources_customer_experience":"서비스","col_resources_customers":"고객 사례","col_resources_demo":"데모 신청","col_resources_helpcenter":"Zendesk 헬프 센터","col_resources_local_help_center":"제품 지원","col_resources_partner":"파트너","col_resources_training":"교육","col_resources_trust_center":"보안","col_resources_webinars":"웨비나","legal_cookie_notice":"쿠키 고지","legal_impressum_de":"법적 고지 사항","legal_onetrust":"쿠키 설정","legal_privacy_notice":"개인정보 공지","legal_slavery_statement":"현대판 노예 방지법","legal_terms_of_use":"이용 약관","legal_trust_center":"신뢰 센터","subscribe_heading":"Zendesk 소식 듣기","subscribe_heading_gdpr":"Zendesk의 최신 소식과 업데이트 관련 이메일 수신","subscribe_text":"Zendesk 뉴스레터를 구독하세요.","title":"고객 서비스의 챔피언"},"formGlobal":{"almost_done":"거의 다 됐습니다. 귀사에 대해 알려주세요.","back_btn":"뒤로","company_lbl":"회사 이름","contact_success_1":"요청을 보냈습니다!","contact_success_2":"Zendesk 담당자 중 한 명이 곧 연락을 드릴 것입니다.","contact_widget_btn":"영업팀에 문의","contact_widget_success":"감사합니다!","dept_lbl":"부서","dept_opt_cx":"고객 서비스","dept_opt_eng":"엔지니어링","dept_opt_facilities":"시설","dept_opt_finance":"금융","dept_opt_hr":"HR/인사","dept_opt_it":"IT","dept_opt_legal":"법적 사항","dept_opt_marketing":"마케팅","dept_opt_ops":"운영 부서","dept_opt_partners":"파트너/벤더 지원","dept_opt_reporting":"BI/보고","dept_opt_sales":"판매","dept_opt_services":"서비스","email_err_invalid":"올바른 이메일 주소를 입력하세요.","email_err_personal":"업무용 이메일 주소를 입력하세요.","email_err_support":"올바른 이메일 주소를 입력해 주세요.\u003c0\u003e\u003c/0\u003e이메일 주소는 \u003c1\u003e\u003c/1\u003e로 시작할 수 없습니다.","email_lbl":"업무용 이메일","error":"\u003c0\u003e죄송합니다. 오류가 발생했습니다.\u003c/0\u003e\u003c1\u003e페이지를 다시 로드하고 재시도하거나 \u003c2\u003eZendesk에 도움을 요청하세요\u003c/2\u003e.\u003c/1\u003e","fld_err_not_allowed":"숫자 및 특수 문자는 사용할 수 없습니다.","fld_err_required":"이 필드는 반드시 입력해야 합니다.","fld_err_select_option":"옵션을 선택하세요.","fld_opt_select":"선택","footer_btn":"구독","footer_lbl":"이메일 주소를 입력하세요.","footer_success":"클럽에 오신 것을 환영합니다!","job_title_lbl":"직함","lbl_start_free_trial":"무료 평가판 시작","link_privacy_notice":"개인정보 보호 고지","link_privacy_notice_alt":"Zendesk 개인정보 공지","link_privacy_policy":"Zendesk 개인정보 보호방침","link_terms_of_use_alt":"이용 약관","message_lbl":"메시지","name_first_lbl":"이름","name_last_lbl":"성","next_btn":"다음","num_employees_lbl":"직원 수","optin_lbl":"이 확인란을 선택함으로써 본인은 Zendesk 제품, 서비스 및 이벤트에 대한 마케팅 관련 소통을 위해 Zendesk에서 연락함에 동의합니다. 언제든 수신 거부할 수 있음을 알고 있습니다.","optin_text":"본인의 개인 정보를 제출함으로써 \u003c0\u003e\u003c/0\u003e에 따라 Zendesk가 개인 정보를 수집, 처리, 저장하는 데 동의합니다.","optin_text_short":"이 확인란을 선택함으로써 본인은 \u003c0\u003e\u003c/0\u003e 및 \u003c1\u003e\u003c/1\u003e에 동의하고 Zendesk가 마케팅 메시지를 전송하는 것을 허락하며, 언제든지 이를 취소하고 옵트아웃할 수 있음을 확인합니다.","phone_err_invalid":"올바른 전화번호를 입력하세요.","phone_lbl":"전화번호","plcholdr_trial_teaser":"업무용 이메일을 입력하세요","question_lbl":"무엇을 도와 드릴까요?","step_count":"\u003c0\u003e\u003c/0\u003e/\u003c1\u003e\u003c/1\u003e 단계","submit_btn":"제출","success_in_touch":"곧 연락드리겠습니다. 그 동안 무료 평가판을 시작하실 것을 적극 권합니다."},"contactFormModal":{"description":"대화를 시작하세요. 간략한 정보를 제공해주면 최대한 빠르게 연락드리겠습니다.","heading":"영업팀에 문의하기","offices_link_text":"Zendesk의 글로벌 오피스","product_link_text":"제품 지원이 필요하세요? Zendesk 헬프 센터 보러가기","submit_button":"영업팀에 문의하기"},"formFieldJobRole":{"fld_error":"직책을 선택하세요.","fld_lbl":"직책 레벨","opt_clevel":"C레벨","opt_director":"이사","opt_executive":"경영진","opt_manager":"관리자","opt_staff":"사무직원"},"formFieldJobFunction":{"fld_lbl":"직무","opt_administration":"사무행정","opt_customer_support":"고객 지원","opt_education":"교육","opt_engineering":"엔지니어링","opt_facilities":"시설","opt_finance":"금융","opt_human_resources":"인사 관련","opt_it":"IT","opt_legal":"법적 사항","opt_management":"관리","opt_marketing":"마케팅","opt_media_comms":"미디어 \u0026 커뮤니케이션","opt_medical":"의료","opt_operations":"운영 부서","opt_product_mgmt":"제품 관리","opt_program_mgmt":"프로그램 관리","opt_proserv":"전문가 서비스","opt_purchasing":"구매","opt_sales":"판매"},"country":{"ad":"안도라","ae":"아랍에미리트 연합국","af":"아프가니스탄","ag":"앤티가 바부다","ai":"앵귈라","al":"알바니아","am":"아르메니아","ao":"앙골라","aq":"남극","ar":"아르헨티나","as":"미국령 사모아","at":"오스트리아","au":"호주","aw":"아루바","az":"아제르바이잔","ba":"보스니아 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