CINXE.COM

<!DOCTYPE html>     <html lang="en" class="no-js">  <head> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta charset="utf-8" /> <meta name="keywords" content="" /> <meta name="author" content="La Trobe University" /> <meta name="description" content="Current students FAQ" /> <title>FAQs for Current Students, La Trobe University</title> <meta name="viewport" content="width=device-width, initial-scale=1"> <link href='//fonts.googleapis.com/css?family=Roboto:300' rel='stylesheet' type='text/css'> <link href='//fonts.googleapis.com/css?family=Roboto+Condensed:700' rel='stylesheet' type='text/css'> <link rel="stylesheet" type="text/css" href="/euf/assets/themes/V5/styles.css" media="screen" /> <link rel="stylesheet" type="text/css" href="/euf/assets/themes/V5/print.css" media="print" />  <link rel="apple-touch-icon" sizes="57x57" href="//www.latrobe.edu.au/apple-touch-icon-57x57.png"> <link rel="apple-touch-icon" sizes="60x60" href="//www.latrobe.edu.au/apple-touch-icon-60x60.png"> <link rel="apple-touch-icon" sizes="72x72" href="//www.latrobe.edu.au/apple-touch-icon-72x72.png"> <link rel="apple-touch-icon" sizes="76x76" href="//www.latrobe.edu.au/apple-touch-icon-76x76.png"> <link rel="apple-touch-icon" sizes="114x114" href="//www.latrobe.edu.au/apple-touch-icon-114x114.png"> <link rel="apple-touch-icon" sizes="120x120" href="//www.latrobe.edu.au/apple-touch-icon-120x120.png"> <link rel="apple-touch-icon" sizes="144x144" href="//www.latrobe.edu.au/apple-touch-icon-144x144.png"> <link rel="apple-touch-icon" sizes="152x152" href="//www.latrobe.edu.au/apple-touch-icon-152x152.png"> <link rel="apple-touch-icon" sizes="180x180" href="//www.latrobe.edu.au/apple-touch-icon-180x180.png"> <link rel="icon" type="image/x-icon" href="//www.latrobe.edu.au/favicon.ico" /> <link rel="icon" type="image/png" href="//www.latrobe.edu.au/favicon-32x32.png" sizes="32x32"> <link rel="icon" type="image/png" href="//www.latrobe.edu.au/favicon-194x194.png" sizes="194x194"> <link rel="icon" type="image/png" href="//www.latrobe.edu.au/favicon-96x96.png" sizes="96x96"> <link rel="icon" type="image/png" href="//www.latrobe.edu.au/android-chrome-192x192.png" sizes="192x192"> <link rel="icon" type="image/png" href="//www.latrobe.edu.au/favicon-16x16.png" sizes="16x16"> <link rel="manifest" href="/manifest.json"> <meta name="msapplication-TileColor" content="#ffffff"> <meta name="msapplication-TileImage" content="/mstile-144x144.png"> <meta name="theme-color" content="#ffffff">    <style type='text/css'> </style> <base href='https://latrobe-current--qas.custhelp.com/euf/generated/optimized/1730481451/themes/V5/'/> <link href='/euf/generated/optimized/1730481451/templates/standard.themes.V5.SITE.css' rel='stylesheet' type='text/css' media='all'/> <style type="text/css">  </style> <link rel="alternate" type="application/rss+xml" title="Support RSS Feed" href="https://latrobe-current--qas.widget.custhelp.com/ci/cache/rss/c/57,83" />  <script src="https://www.latrobe.edu.au/_media/la-trobe-api/v5/adobe-launch/head-scripts/latrobe-current-qas.custhelp.com.js"></script>  </head> <body class="yui3-skin-sam"> <div class="wrapper"> <header class="" id="ltu-header"> <div id="ltu-logo"><a href="//www.latrobe.edu.au"><img width="221" height="75" alt="La Trobe University" src="images/logo_2020.svg"></a></div> <nav id="nav-universes"> <ul> <li class="a1"><a href="//www.latrobe.edu.au">Home</a></li> <li class="a2 current_site"><a href="//www.latrobe.edu.au/students">Students</a></li> <li class="a3"><a href="//www.latrobe.edu.au/staff">Staff</a></li> <li class="a4"><a href="//www.latrobe.edu.au/researchers">Researchers</a></li> </ul> </nav> <h1 id="ltu-app-name">ASK La Trobe - Current Students</h1> </header> <p class="ltu-app-nav-intro">FAQs for: </p> <ul id="ltu-app-nav"> <li class=""><a href="//latrobe--qas.custhelp.com/">Future students</a></li> <li class="current"><a href="//latrobe-current--qas.custhelp.com/">Current students</a></li> </ul> <main> <div id="ltu-content"> <div class="main-content"> <style> .rn_Multiline .rn_Element3:before{ content: "\a"; white-space: pre; } .rn_Multiline .rn_ElementsHeader:before{ content: "\a"; white-space: pre; } </style> <span id="rn_RssIcon_0" class="rn_RssIcon"> <a class="rn_RssImgLink" title="Support RSS Feed" href="https://latrobe-current--qas.widget.custhelp.com/ci/cache/rss/c/57,83"><span class="rn_ScreenReaderOnly">Support RSS Feed</span></a> </span> <div class="rn_Module"> <h2>Search our FAQs</h2> <div> <form method="post" action="" onsubmit="return false" > <div class="rn_SearchInput"> <div id="rn_AutoComplete_1" class="AutoComplete"> <input id="rn_AutoComplete_1_Text" name="rn_AutoComplete_1_Text" type="text" size="25" maxlength="255" placeholder="" > <div id="rn_AutoComplete_1_Container" class='rn_Container'></div> </div> <div class="rn_Hidden"><div id="rn_KeywordText_2" class="rn_KeywordText"> <label for="rn_KeywordText_2_Text">Search by Keyword</label> <input placeholder="Search..." id="rn_KeywordText_2_Text" name="rn_KeywordText_2_Text" type="text" maxlength="255" value=""/> </div> </div> </div> <div id="rn_SearchButton_3" class="rn_SearchButton"> <button type="submit" class="rn_SubmitButton" id="rn_SearchButton_3_SubmitButton"> <span class="rn_ButtonText">Search</span> </button> <label for="rn_SearchButton_3_HiddenInput" class="rn_Hidden"> </label> <input id="rn_SearchButton_3_HiddenInput" type="text" class="rn_Hidden" disabled="disabled"/> </div> </form> </div> </div> <div class="rn_Module">  <h2 id="query_term">In this category</h2> <div> <div id="rn_ResultInfo_5" class="rn_ResultInfo"> <div id="rn_ResultInfo_5_Suggestion" class="rn_Suggestion rn_Hidden"> Other Suggested Searches </div> <div id="rn_ResultInfo_5_Spell" class="rn_Spell rn_Hidden"> Did you mean: </div> <div id="rn_ResultInfo_5_NoResults" class="rn_NoResults rn_Hidden"> No results found. <br/><br/> Suggestions:<ul><li>Make sure all words are spelled correctly</li><li>Use different words that mean the same thing</li></ul> </div> <div id="rn_ResultInfo_5_Results" class="rn_Results "> Results <span>11</span> - <span>17</span> of <span>17</span> </div> </div> <div id="rn_TopicWords_6" class="rn_TopicWords rn_Hidden"> <div class="rn_Title">Recommended Links</div> </div> <div id="rn_Multiline_7" class="rn_Multiline"> <div id="rn_Multiline_7_Alert" role="alert" class="rn_ScreenReaderOnly"></div> <div id="rn_Multiline_7_Loading"></div> <div id="rn_Multiline_7_Content" class="rn_Content"> <ol start="11"> <li> <div class="rn_Element1"><h3><span class='rn_FileTypeIcon rn_url'><span class='rn_ScreenReaderOnly'>Link to a URL</span></span> <a href='/app/answers/detail/a_id/1357/session/L3RpbWUvMTczMjk3OTc1Ni9nZW4vMTczMjk3OTc1Ni9zaWQvZlVkRmcyeTgzMDZlUlNWTThiTW1SNHNqeEVnbFNiMXpRc25EUHFxa1NWRE5YYXVaZyU3RXN0Zlk1cFRfNVBhaU14NGNkam1xa3RvVFc5ek5LMW54NmwxSzJqeWEyTm5sYjB1bG5BS21iek91RmJ0ME9tRzBoM1RIR3clMjElMjE='>Computer Labs</a></h3></div> <span class="rn_ElementsHeader">Date Updated: </span> <span class="rn_ElementsData">10/09/2024</span> </li> <li> <div class="rn_Element1"><h3><span class='rn_FileTypeIcon rn_url'><span class='rn_ScreenReaderOnly'>Link to a URL</span></span> <a href='/app/answers/detail/a_id/1277/session/L3RpbWUvMTczMjk3OTc1Ni9nZW4vMTczMjk3OTc1Ni9zaWQvZlVkRmcyeTgzMDZlUlNWTThiTW1SNHNqeEVnbFNiMXpRc25EUHFxa1NWRE5YYXVaZyU3RXN0Zlk1cFRfNVBhaU14NGNkam1xa3RvVFc5ek5LMW54NmwxSzJqeWEyTm5sYjB1bG5BS21iek91RmJ0ME9tRzBoM1RIR3clMjElMjE='>Locker usage</a></h3></div> <span class="rn_ElementsHeader">Date Updated: </span> <span class="rn_ElementsData">10/09/2024</span> </li> <li> <div class="rn_Element1"><h3><span class='rn_FileTypeIcon rn_url'><span class='rn_ScreenReaderOnly'>Link to a URL</span></span> <a href='/app/answers/detail/a_id/1537/session/L3RpbWUvMTczMjk3OTc1Ni9nZW4vMTczMjk3OTc1Ni9zaWQvZlVkRmcyeTgzMDZlUlNWTThiTW1SNHNqeEVnbFNiMXpRc25EUHFxa1NWRE5YYXVaZyU3RXN0Zlk1cFRfNVBhaU14NGNkam1xa3RvVFc5ek5LMW54NmwxSzJqeWEyTm5sYjB1bG5BS21iek91RmJ0ME9tRzBoM1RIR3clMjElMjE='>Library services for people with disabilities</a></h3></div> <span class="rn_ElementsHeader">Date Updated: </span> <span class="rn_ElementsData">06/08/2024</span> </li> <li> <div class="rn_Element1"><h3><span class='rn_FileTypeIcon rn_url'><span class='rn_ScreenReaderOnly'>Link to a URL</span></span> <a href='/app/answers/detail/a_id/1543/session/L3RpbWUvMTczMjk3OTc1Ni9nZW4vMTczMjk3OTc1Ni9zaWQvZlVkRmcyeTgzMDZlUlNWTThiTW1SNHNqeEVnbFNiMXpRc25EUHFxa1NWRE5YYXVaZyU3RXN0Zlk1cFRfNVBhaU14NGNkam1xa3RvVFc5ek5LMW54NmwxSzJqeWEyTm5sYjB1bG5BS21iek91RmJ0ME9tRzBoM1RIR3clMjElMjE='>Library Opening Hours</a></h3></div> <span class="rn_ElementsHeader">Date Updated: </span> <span class="rn_ElementsData">06/08/2024</span> </li> <li> <div class="rn_Element1"><h3><span class='rn_FileTypeIcon rn_url'><span class='rn_ScreenReaderOnly'>Link to a URL</span></span> <a href='/app/answers/detail/a_id/1711/session/L3RpbWUvMTczMjk3OTc1Ni9nZW4vMTczMjk3OTc1Ni9zaWQvZlVkRmcyeTgzMDZlUlNWTThiTW1SNHNqeEVnbFNiMXpRc25EUHFxa1NWRE5YYXVaZyU3RXN0Zlk1cFRfNVBhaU14NGNkam1xa3RvVFc5ek5LMW54NmwxSzJqeWEyTm5sYjB1bG5BS21iek91RmJ0ME9tRzBoM1RIR3clMjElMjE='>Study spaces on campus</a></h3></div> <span class="rn_ElementsHeader">Date Updated: </span> <span class="rn_ElementsData">21/08/2024</span> </li> <li> <div class="rn_Element1"><h3><span class='rn_FileTypeIcon rn_url'><span class='rn_ScreenReaderOnly'>Link to a URL</span></span> <a href='/app/answers/detail/a_id/1527/session/L3RpbWUvMTczMjk3OTc1Ni9nZW4vMTczMjk3OTc1Ni9zaWQvZlVkRmcyeTgzMDZlUlNWTThiTW1SNHNqeEVnbFNiMXpRc25EUHFxa1NWRE5YYXVaZyU3RXN0Zlk1cFRfNVBhaU14NGNkam1xa3RvVFc5ek5LMW54NmwxSzJqeWEyTm5sYjB1bG5BS21iek91RmJ0ME9tRzBoM1RIR3clMjElMjE='>Library printing facilities</a></h3></div> <span class="rn_ElementsHeader">Date Updated: </span> <span class="rn_ElementsData">06/08/2024</span> </li> <li> <div class="rn_Element1"><h3><span class='rn_FileTypeIcon rn_url'><span class='rn_ScreenReaderOnly'>Link to a URL</span></span> <a href='/app/answers/detail/a_id/1529/session/L3RpbWUvMTczMjk3OTc1Ni9nZW4vMTczMjk3OTc1Ni9zaWQvZlVkRmcyeTgzMDZlUlNWTThiTW1SNHNqeEVnbFNiMXpRc25EUHFxa1NWRE5YYXVaZyU3RXN0Zlk1cFRfNVBhaU14NGNkam1xa3RvVFc5ek5LMW54NmwxSzJqeWEyTm5sYjB1bG5BS21iek91RmJ0ME9tRzBoM1RIR3clMjElMjE='>Computers in the library</a></h3></div> <span class="rn_ElementsHeader">Date Updated: </span> <span class="rn_ElementsData">06/08/2024</span> </li> </ol> </div> </div> <div id="rn_Paginator_8" class="rn_Paginator"> <div class="rn_PaginationLinks" role="navigation" aria-label="Result pages"> <ul> <li class="rn_PreviousPage 1"> <span> <a data-rel="previous" href="/app/answers/list/c/83/page/1" data-pageid="1"> Previous </a> </span> </li> <li><a id="rn_Paginator_8_PageLink_1" data-rel="1" href="/app/answers/list/c/83/page/1" title="Page 1 of 2" aria-label="Page 1 of 2">1</a></li> <li class="rn_CurrentPage"><span tabindex="0" title="Page 2 of 2 selected" aria-label="Page 2 of 2 selected">2</span></li> <li class="rn_NextPage rn_Hidden"> <span> <a data-rel="next" href="/app/answers/list/c/83/page/3" data-pageid="3"> Next </a> </span> </li> </ul> </div> </div> </div> </div> <div class="feature-link"><a href="/app/home">Start again</a></div> <script src="/euf/assets/js/jquery-1.2.6.js"></script> <script> $(document).ready(function() { setInterval(function(){ $(".rn_Element3").each(function(){ if($(this).text()=="") { $(this).remove(); } }); },2000); $(".rn_Element1 h3 a").eq(0).focus(); $(".rn_SubmitButton").click(function(){ $(".rn_Element1 h3 a").eq(0).focus(); }); }); </script> </div><div class="secondary-content"> <h2 class="feature-link-heading">Can’t find the answer?</h2> <p class="feature-link feature-link-seperator"><a href="https://www.latrobe.edu.au/students/ask-us/contact" target="_blank">CONTACT US</a></p> <p class="feature-link"><a href="/app/ask">Ask a question</a></p> <ul class="feature-list"> <li class=""><a href="//www.latrobe.edu.au/students">Students home page</a></li> <li class=""><a href="//www.latrobe.edu.au/calendar/all-students/census-dates">Census dates </a></li> <li class=""><a href="//www.latrobe.edu.au/students/international">International</a></li> <li class=""><a href="//www.latrobe.edu.au/students/study-resources">Student Learning </a></li> <li class=""><a href="//www.latrobe.edu.au/library?src=stu">Library</a></li> </ul> </div> </div> </main> <footer id="footer"> <div id="fat-footer"> <div class="footer-node"> <ul class="social-media"> <li class="facebook"><a href="https://www.facebook.com/mylatrobe">Facebook</a></li> <li class="twitter"><a href="https://www.twitter.com/latrobe/">Twitter</a></li> <li class="youtube"><a href="https://www.youtube.com/user/latrobeuniaustralia/">Youtube</a></li> <li class="linkedin"><a href="https://www.linkedin.com/company/la-trobe-university/">Linked in</a></li> <li class="instagram"><a href="https://www.instagram.com/mylatrobe">Instagram</a></li> </ul> </div><ul id="legal"> <li class="first"><a href="//www.latrobe.edu.au/emergency">Emergency information</a></li> <li><a href="//www.latrobe.edu.au/contact">Contacts</a></li> <li><a href="//www.latrobe.edu.au/sitemap">Site map</a></li> <li><a rel="nofollow" href="//www.latrobe.edu.au/statements/accessibility">Accessibility</a></li> <li><a rel="nofollow" href="//www.latrobe.edu.au/statements/privacy">Privacy</a></li> <li><a rel="nofollow" href="//www.latrobe.edu.au/statements/copyright">Copyright and disclaimer</a></li> <li id="flag"><a href="//www.latrobe.edu.au/about/acknowledgement"><img src="images/aboriginal-flag.gif" alt="Aboriginal acknowledgment"></a></li> </ul> <p id="copyright">© Copyright 2024 La Trobe University | All rights reserved | TEQSA PRV12132 - Australian University | CRICOS Provider 00115M</p> </div> </footer> </div>   <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-PK7MLW" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-PK7MLW');</script>   <script> var dtmPageName = [ 'rightnow-current' ]; var pageTitleTargets = ['main h1', '.main-content h2', 'h1', '#ltu-header p', '#ltu-header h1', 'title']; var pageTitle = '' var pageUrlPath = location.pathname; var normalisedUrlPath = pageUrlPath.replace(/\/+/g, '/').replace(/^\/+/, '').replace(/\/+$/, '').split('/'); normalisedUrlPath.shift(); for (var i = 0, j = pageTitleTargets.length; i < j; i++) { var t = pageTitleTargets[i]; if (t.match(/\bh2\b/) && document.querySelectorAll(t).length > 1) { continue; } var el = document.querySelector(t); if (el && el.textContent.trim()) { pageTitle = el.textContent.trim(); break; }} if (normalisedUrlPath.length) { dtmPageName = dtmPageName.concat( normalisedUrlPath.slice(0, 2) ); } else { dtmPageName.push('home'); } if (pageTitle.length && normalisedUrlPath.length > 2) { dtmPageName.push(pageTitle); } dtmPageName = dtmPageName.join(':'); var digitalData = digitalData || {}; digitalData.page = digitalData.page || {}; digitalData.page.pageName = dtmPageName; </script> <script type="text/javascript">if (typeof _satellite === 'undefined' || !_satellite) { console.log('_satellite is undefined'); } else { console.log('_satellite object exists.'); _satellite.pageBottom(); }</script>  <script>var YUI_config={"fetchCSS":false,"modules":{"RightNowTreeView":"/euf/core/3.9/js/5.291/min/modules/ui/treeview.js","RightNowTreeViewDialog":"/euf/core/3.9/js/5.291/min/modules/ui/treeviewdialog.js","RightNowTreeViewDropdown":"/euf/core/3.9/js/5.291/min/modules/ui/treeviewdropdown.js"},"lang":["en-AU","en-US"],"injected":true,"comboBase":"//latrobe-current--qas.widget.custhelp.com/ci/cache/yuiCombo/","groups":{"gallery-treeview":{"base":"/rnt/rnw/yui_3.18/gallery-treeview/","modules":{"gallery-treeview":{"path":"gallery-treeview-min.js"}}}}};</script> <script type="text/javascript" src="/euf/core/3.9/js/5.291/min/RightNow.js"></script> <script type="text/javascript" src="/euf/generated/optimized/1730481451/pages/answers/list.07ec32334dc61be6927960ab55ef9311.js"></script> <script> /* <![CDATA[ */ RightNow.Env=(function(){var _props={module:'standard',coreAssets:'/euf/core/3.9/',yuiCore:'/rnt/rnw/yui_3.18/',profileData:{"isLoggedIn":false,"previouslySeenEmail":null}};return function(prop){return _props[prop];};})();RightNow.Interface.setMessagebase(function(){return {"ATTRIBUTES_LC_LBL":"attributes","ATTRIBUTE_HAVENT_SPECIFIED_VALID_IT_LBL":"Value for '%s' attribute is a number and you haven't specified a valid value for it.","BACK_LBL":"Back","BEG_DIALOG_PLS_DISMISS_DIALOG_BEF_MSG":"Beginning of dialogue. Please dismiss dialogue before continuing","CHANGED_LBL":"Changed","CLOSE_CMD":"Close","COL_SAVE_ED_ERR_L_INV_E_PERMISSIONS_MSG":"Widget changes could not be saved due to errors while saving. Please check the file permissions.","DIALOG_LBL":"dialogue","DIALOG_PLEASE_READ_TEXT_DIALOG_MSG_MSG":"Dialogue. Please read text above for dialogue message","END_DIALOG_PLS_DISMISS_DIALOG_BEF_MSG":"End of dialogue. Please dismiss dialogue before continuing","ERROR_LBL":"Error","ERRORS_LBL":"Errors","ERROR_PCT_S_LBL":"Error: %s","ERROR_REQUEST_ACTION_COMPLETED_MSG":"There was an error with the request and the action could not be completed.","ERR_SUBMITTING_FORM_DUE_INV_INPUT_LBL":"There was an error submitting the form, due to invalid input","ERR_SUBMITTING_SEARCH_MSG":"There was a problem with your request. Please change your search terms and try again.","HELP_LBL":"Help","INFORMATION_LBL":"Information","INFORMATION_S_LBL":"Information: %s","OK_LBL":"OK","PCT_S_ATTRIB_REQD_HAVENT_VALUE_MSG":"The '%s' attribute is required and you haven't specified a value for it.","PG_COL_SAVE_ED_ERR_L_INV_E_PERMISSIONS_MSG":"Widget changes of page could not be saved due to errors while saving. Please check the page file permissions.","REVEALED_DISP_TB_DD_OP_ADDTL_T_EXPOSED_MSG":"Note: The widget, when revealed, can be inspected, but you may need to perform additional actions for it to be exposed.","SOME_INST_ID_BUT_SEE_ITS_SATTRIBUTESS_MSG":"Some or all instances of this widget are hidden, but you can see its %sattributes%s.","SUCCESS_S_LBL":"Success: %s","TEMPL_COL_SAVE_ED_ERR_INV_TEMPL_PRMSSNS_MSG":"Widget changes of template could not be saved due to errors while saving. Please check the template file permissions.","THIS_WIDGET_HAS_NO_ATTRIBUTES_MSG":"This widget has no attributes.","THIS_WIDGET_HAS_NO_VIEW_LBL":"This widget has no view","VAL_PCT_S_ATTRIB_MINIMUM_VAL_ACCD_MSG":"Value for '%s' attribute is too small. The minimum value accepted is %s, but the value received was %s.","VAL_PCT_S_ATTRIB_MAX_VAL_ACCD_PCT_S_MSG":"Value for '%s' attribute is too large. The maximum value accepted is %s, but the value received was %s.","VIEW_ATTRIBUTES_LBL":"View Attributes","WARNING_LBL":"Warning","WARNING_S_LBL":"Warning: %s","WIDGET_CHANGES_ERRORS_WILL_IGNORED_MSG":"Widget changes with errors will be ignored.","THERE_PROB_REQ_ACTION_COULD_COMPLETED_MSG":"There was a problem with the request and the action could not be completed."};}); RightNow.Interface.setConfigbase(function(){return {"DE_VALID_EMAIL_PATTERN":"^((([-_!#$%&'*+\/=?^~`{|}\\w]+(\\.[.]?[-_!#$%&'*+\/=?^~`{|}\\w]+)*)|(\"[^\"]+\"))@[0-9A-Za-z]+([\\-]+[0-9A-Za-z]+)*(\\.[0-9A-Za-z]+([\\-]+[0-9A-Za-z]+)*)+[; ]*)$","CP_HOME_URL":"home","CP_FILE_UPLOAD_MAX_TIME":300,"OE_WEB_SERVER":"latrobe-current--qas.custhelp.com","SUBMIT_TOKEN_EXP":30};}); RightNow.Url.setParameterSegment(5); RightNow.Url.setSession('L3RpbWUvMTczMjk3OTc1Ni9nZW4vMTczMjk3OTc1Ni9zaWQvZlVkRmcyeTgzMDZlUlNWTThiTW1SNHNqeEVnbFNiMXpRc25EUHFxa1NWRE5YYXVaZyU3RXN0Zlk1cFRfNVBhaU14NGNkam1xa3RvVFc5ek5LMW54NmwxSzJqeWEyTm5sYjB1bG5BS21iek91RmJ0ME9tRzBoM1RIR3clMjElMjE='); RightNow.Event.setNoSessionCookies(true); RightNow.Interface.Constants = {"API_VALIDATION_REGEX_EMAIL":"((([-_!#$%&'*+\/=?^~`{|}\\w]+([.][-_!#$%&'*+\/=?^~`{|}\\w]*)*)|(\"[^\"]+\"))@[0-9A-Za-z]+([\\-]+[0-9A-Za-z]+)*(\\.[0-9A-Za-z]+([\\-]+[0-9A-Za-z]+)*)+[;, ]*)+"}; YUI().use('event-base',function(Y){Y.on('domready',function(){var n=RightNow.namespace,W=RightNow.Widgets,c='createWidgetInstance'; n('RightNow.Widgets.TopicWords').templates={"view":"<% for (var i = 0; i < topicWordItems.length; i++) { %> <dt> <% if(!RightNow.Url.isExternalUrl(topicWordItems[i].url)) topicWordItems[i].url += linkString %> <% if(attrs.show_topic_icon) { %> <%= topicWordItems[i].icon %> <% } %> <a href=\"<%= topicWordItems[i].url %>\" target=\"<%= attrs.target %>\" <% if(attrs.show_default_icon) { %>class=\"rn_ExternalLinkIcon\" <% } %>><%= topicWordItems[i].title %><\/a> <\/dt> <dd> <%= topicWordItems[i].text %> <\/dd> <% } %>"}; n('RightNow.Widgets.Multiline').templates={"view":"<% if (row_num) { %> <ol start='<%= start_num %>'><% } else { %> <ul><% } %><% for (var i = 0; i < data.length; i++) { %> <li> <% for (var j = 0; j < headers.length; j++) { var value = data[i][j]; if (typeof hide_columns !== 'undefined' && hide_columns.indexOf(headers[j].col_definition) !== -1) { continue; } if ((typeof headers[j].visible === 'undefined' || headers[j].visible) && (!hide_empty_columns || !(value === null || value === '' || value === false))) { if (j < 3) { if (j === 0) { %> <div class='rn_Element<%=j+1%>'><h3><%= value %><\/h3><\/div> <% } else { %> <span class='rn_Element<%=j+1%>'><%= value %><\/span> <% } } else { %> <span class='rn_ElementsHeader'><%= ((headers[j].heading) ? headers[j].heading + ':' : '') %><\/span> <span class='rn_ElementsData'><%= value %><\/span> <% } } } %> <\/li> <% } %><% if (row_num) { %> <\/ol><% } else { %> <\/ul><% } %>"}; W.setInitialWidgetCount(8); W[c]({"i":{"c":"AutoComplete","n":"AutoComplete","w":1},"a":[],"j":{"allAnswers":[{"id":"1090","summary":"How do I enrol in my electives? - Steps to enrol in electives"},{"id":"47","summary":"What do my result codes and letter grades mean?\n - Result and grade code definitions"},{"id":"112","summary":"What nursing degrees do you offer? How do I apply?\n - Nursing - courses offered and how to apply"},{"id":"16","summary":"How do I apply for postgraduate study at La Trobe University?\n\n - How to apply - Postgraduate study"},{"id":"3166","summary":"What is the free nursing and midwifery initiative by the Department of Health?  - Free nursing and midwifery initiative by the Department of Health"},{"id":"149","summary":"Is your Bachelor of Psychological Science course accredited by the Australian Psychology Accreditation Council?\n - Psychology - Professional Recognition"},{"id":"2424","summary":"What is a Unique Student Identifier (USI) and why do I need one?\n - What is a Unique Student Identifier (USI)?"},{"id":"1171","summary":"Which\u202fRequest for Government Assistance form\u202fdo I need to complete and how do I submit it?\n - Request for Government Assistance forms\/electronic Commonwealth Assistance Forms (eCAF)"},{"id":"2206","summary":"Can I apply for or be awarded more than one scholarship?\n - Multiple scholarships"},{"id":"1247","summary":"When will I receive my scholarship payments? How can I spend the money?\n - Scholarship payments"},{"id":"1699","summary":"I am a newly enrolled student. How do I get my student ID card?\n - Ordering your student ID card"},{"id":"175","summary":"Does La Trobe offer scholarships? How do I apply?\n - Scholarships"},{"id":"1026","summary":"My personal or contact details are incorrect on StudentOnLine. What do I do? - Updating your details in StudentOnLine"},{"id":"8","summary":"Where can I find semester dates? - University Calendar"},{"id":"50","summary":"What overseas partnerships and programs does La Trobe offer?\n\nWho are La Trobe\u2019s international partners? \n - International Partners and Programs"},{"id":"3085","summary":"What is an enrolment assistance request form?\n - Enrolment assistance requests"},{"id":"1015","summary":"How do I get my GPA\/WAM? - What is a Weighted Average Mark (WAM)?"},{"id":"2265","summary":"Will I receive a scholarship offer before I enrol at La Trobe University?\n - Scholarship - provisional scholarships"},{"id":"75","summary":"Is part-time study available at La Trobe University?\n - Part-time study"},{"id":"2300","summary":"What happens if I submit an assignment late? Do I receive a penalty on my grade? - Assignments and late submission"},{"id":"1582","summary":"How are scholarships awarded?\n - Awarding of scholarships"},{"id":"254","summary":"Can I study a subject at La Trobe University if I am currently enrolled at another University?\n - Cross Institution Enrolment - Students from another University"},{"id":"1065","summary":"What should I do if I have failed a subject? - Failing a subject - next steps"},{"id":"2153","summary":"How do I find the name and contact details of my subject and course coordinators?\n\n - Subject and course coordinator details"},{"id":"3334","summary":"What is the free secondary education initiative by the Department of Education? - Free secondary education scholarships by the Department of Education"},{"id":"981","summary":"How do I withdraw from a subject?\n\n - Withdrawing from a subject"},{"id":"3138","summary":"I have deferred my fees, why does StudentOnLine say my fees are unpaid\/overdue?\n - Unpaid\/Overdue fees in StudentOnLine"},{"id":"1145","summary":"What is a Statement of Account? - Statement of Account"},{"id":"964","summary":"How do I choose which subjects to study (especially electives)?\n - Choosing subjects and electives"},{"id":"1700","summary":"When and where can I collect my student ID card? - Collecting your student ID card"},{"id":"206","summary":"Where can I find the course code for my course at La Trobe?\n - Course codes"},{"id":"1994","summary":"How do I apply for a new student visa so I can study at La Trobe? - Apply for a new student visa"},{"id":"2383","summary":"Am I eligible to apply for a Remission of Debt?\n - Eligibility for Remission of Debt application"},{"id":"1745","summary":"How do I submit a form to ASK La Trobe? - Submitting forms to ASK La Trobe"},{"id":"1794","summary":"What are the Compulsory modules and do I need to do them?\n - Compulsory modules"},{"id":"1012","summary":"I need a letter to prove my enrolment, study load or course completion. How do I get one?\n\n - Requesting official University letters for proof of enrolment or course completion"},{"id":"1858","summary":"How do I book and access rooms in TLC? - The Learning Commons (TLC) room bookings and access"},{"id":"106","summary":"How do I access a timetable for my course of interest?\n - Timetable"},{"id":"1041","summary":"What is Equivalent Full-Time Student Load (EFTSL) and what does full-time study mean?\n - Equivalent Full-Time Student Load (EFTSL)"},{"id":"1010","summary":"I just got my result and it's lower than I expected. Is there a review process?\n\n - Assignment and exam result reviews"},{"id":"1050","summary":"How do I enrol in Summer\/Winter school?\n\n - Summer\/Winter study"},{"id":"1698","summary":"How do I make sure I have an acceptable photo for my student ID? - Taking and uploading your student ID photo"},{"id":"142","summary":"How do I calculate my GPA?\n\n - GPA Calculation"},{"id":"27","summary":"What childcare services are available at La Trobe?\n - Childcare on campus"},{"id":"1059","summary":"How do I apply for an Alternative Exit?\n - Alternative Exit"},{"id":"1149","summary":"How do I pay my fees? - Fee payment options"},{"id":"2202","summary":"What happens if I withdraw after census date?\n\n - Withdrawing from your course\/subject or taking leave after census date"},{"id":"3242","summary":"What study requirements do I need to meet while studying on an Australian student visa?\n - Study requirements for international students on student visas"},{"id":"1249","summary":"How do I change my bank account details for refunds, scholarships and other payments received from the University? - Bank account details"},{"id":"987","summary":"How do I take time off from my studies?\n - Taking leave from your studies"},{"id":"1014","summary":"How do I get an Academic Transcript? - Academic Transcript"},{"id":"2372","summary":"How do I book a teaching room?\n - Bundoora room bookings"},{"id":"2451","summary":"How can I prove to my employer that I have work rights?\n - International student work rights"},{"id":"1201","summary":"What is the process for ordering and receiving guest tickets?\n - Ordering guest tickets for graduation"},{"id":"1164","summary":"What does it mean if I have a sanction on my account? - Fee sanctions"},{"id":"1838","summary":"Where do I get books, uniforms and name badges for my course?\n - Textbooks, uniforms, name badges and La Trobe branded merchandise"},{"id":"1000","summary":"How do I enrol into my subjects online?\n - Steps to enrolment\/re-enrolment in StudentOnLine"},{"id":"3091","summary":"What is an internal course transfer?\n - Internal course transfers"},{"id":"1016","summary":"How do I calculate my WAM?\n - Calculating your Weighted Average Mark (WAM)"},{"id":"1240","summary":"How do I defer my SSAF?\n\n - Deferring your Student Services and Amenities Fee (SSAF)"},{"id":"1346","summary":"How do I register to graduate from my course?\n - Register to graduate"},{"id":"3130","summary":"How do I check the status of my Request for Government Assistance form?\n - Checking status of Request for Government Assistance forms"},{"id":"1660","summary":"How do I defer my graduation? - Deferring your graduation"},{"id":"1044","summary":"What is my email address? How do I access my email? - Student email address"},{"id":"2249","summary":"Can I reduce my study load as an international student?\n - Reduce study load - International students"},{"id":"2290","summary":"I can't enrol in StudentOnLine. What can I do?\n - Can't enrol in StudentOnLine"},{"id":"1073","summary":"How long do I have to complete my course? - Maximum course length"},{"id":"1148","summary":"How can I generate a new Statement of Account?\n - Statement of account - how to create one"},{"id":"1343","summary":"I will not be able to pay my fees on time. Do you have any options for fee extensions or payment plans? - Fees and late payment"},{"id":"1047","summary":"How do I withdraw from my course?\n - Withdrawing from your course"},{"id":"1993","summary":"How do I extend my student visa and apply for a new CoE to continue studying at La Trobe? - Extend student visa and Confirmation of Enrolment (CoE)"},{"id":"1197","summary":"How soon after I complete my course will I receive my testamur\/certificate?\n - Receiving your Testamur (Certificate)"},{"id":"1791","summary":"How do I get an Agreed Progression Plan and Confirmation of Enrolment?\n\n - Getting an Agreed Progression Plan and Confirmation of Enrolment"},{"id":"1569","summary":"How long does it take to process a Special Consideration application? How am I notified of the outcome of my application?\n\n - Special Consideration processing times and notification process"},{"id":"1042","summary":"Can I study more than the recommended enrolment load? \n - Overloading"},{"id":"1101","summary":"How do I activate my account?\n - Activating your account"},{"id":"1770","summary":"What is my 'unofficial academic record'?\n - Unofficial academic record"},{"id":"2297","summary":"How do I get approval to enrol into a subject?\n - Seeking approval to enrol into a subject"},{"id":"39","summary":"What disability support services are available at La Trobe University?\n - Disability Support Services"},{"id":"2393","summary":"How many subjects do I need to study each semester?\n - Full-time or part-time study"},{"id":"2459","summary":"I'm an international student. How can I prove that I have completed my course?\n - International Students - Confirmation of Course Completion"},{"id":"1028","summary":"I'm due to return to study after completing my deferral. What do I have to do to begin my studies? What do I do if I don't receive any information? - Returning after a deferral"},{"id":"989","summary":"I want to change my enrolment. How and when do I do this? - Changing your subjects\/enrolment"},{"id":"1053","summary":"How do I apply for an internal course transfer? - Transferring to another La Trobe course"},{"id":"2195","summary":"I received an email \/ text message about being at risk of 'AWOL'. What does that mean? - Absent without official leave (AWOL)"},{"id":"1002","summary":"How do I apply for Special Consideration? - Applying for Special Consideration"},{"id":"1574","summary":"What is a Student Advocate? - Student advocacy"},{"id":"1229","summary":"How do I know if I am eligible to graduate? - Graduation eligibility"},{"id":"2197","summary":"How do I attach supporting documents to my Special Consideration application? - Supporting documents for Special Consideration applications"},{"id":"2193","summary":"I want to take time off from my studies, do I apply for deferral or Leave of Absence?\n - Difference between deferral and Leave of Absence"},{"id":"2200","summary":"How do I contact an Academic Coordinator?\n - Contacting an academic or Academic Coordinator"},{"id":"1035","summary":"What is a 'hurdle requirement' and what is the difference between SAHA and SAHE, or SPA and SPE grades?\n - Hurdles and additional assessments"},{"id":"1021","summary":"I got an NC grade for a subject, what does that mean? - NC grade for subjects between 47-49 per cent"},{"id":"491","summary":"What parking facilities does La Trobe University offer at the Melbourne campus?\n - Car Parking - Melbourne Campus"},{"id":"1762","summary":"How do I book an appointment with a careers advisor? - Speak with a career advisor"},{"id":"1421","summary":"How does Allocate+ work?\n - Class allocation explained"},{"id":"1661","summary":"I am now a permanent resident, what should I do next?\n - Change of residency\/citizenship - international students to permanent residents"},{"id":"1123","summary":"Can I get an extension on my assignment\/assessment? - Extensions on assignments and other support"},{"id":"1562","summary":"What are the possible outcomes of a successful application for Special Consideration? - Possible Special Consideration outcomes"},{"id":"1063","summary":"How do I change the campus I am studying at?\n - Changing campuses"},{"id":"1181","summary":"Can I take an exam at a different time or location? - Exams - arranging an alternate time"},{"id":"3102","summary":"How can I make sure my Unique Student Identifier (USI) is verified\/valid and what do I do if it is not?\n - Confirming details to verify a Unique Student Identifier (USI)"},{"id":"1066","summary":"How did I get to Stage 2 of the formal academic progression process?\n - Academic Progress Stage 2 - support and sanction"},{"id":"2129","summary":"What is the Confirmation of Enrolment (CoE)?\n - Confirmation of Enrolment (CoE) international students"},{"id":"1150","summary":"What is a 'Commonwealth Supported Place' (CSP) and how do I pay for it?\n - Commonwealth Supported Places (CSPs)"},{"id":"1001","summary":"How do I add a major, minor or specialisation in my study plan?\n - Adding a major, minor or specialisation on StudentOnLine"},{"id":"2388","summary":"What happens if my course\/major\/minor\/specialisation is revised? How will these changes affect me? \n - Revision to Course, Majors, Minors and Specialisations"},{"id":"2214","summary":"How do I contact my course or subject coordinator?\n\n - Contacting your Academic Coordinator"},{"id":"2374","summary":"How did I get to Stage 3 of the formal academic progression process?\n - Academic Progress Stage 3 - Show Cause and Exclusion"},{"id":"1575","summary":"Can I study a subject at another university and have it count towards my La Trobe degree?\n - Outbound cross-institutional study"},{"id":"1580","summary":"What are the pre-requisites for my subject or course? - Subject and course pre-requisites"},{"id":"1585","summary":"What does 'certified copy' mean and where can I get my documents certified? - Certified copies"},{"id":"1077","summary":"How long can I access my student accounts after completing my studies or leaving the University?\n - Account access after graduation or discontinuing study"},{"id":"1697","summary":"I am a new distance education\/online student. How do I get my student ID card? - Distance education\/online student ID cards"},{"id":"2199","summary":"What is an Academic Coordinator? - Academic Coordinators"},{"id":"1436","summary":"Do I have to attend all of my classes?\n\n - Class attendance"},{"id":"2423","summary":"What is a Term?\n - Terms and your study load"},{"id":"1151","summary":"What is HECS-HELP? - HECS-HELP"},{"id":"1999","summary":"What are majors, double majors and minors? - Majors and minors"},{"id":"2181","summary":"I got a result between 47 and 49% for one of my subjects. Do I qualify for a conceded pass?\n\n - Am I eligible for a conceded pass?"},{"id":"1776","summary":"How do I get a course or subject description? - Course and subject descriptions"},{"id":"2217","summary":"How can I log in to StudentOnLine? - Accessing StudentOnLine"},{"id":"2139","summary":"Can I take a leave of absence from my studies? - Leave of absence - international students"},{"id":"999","summary":"How do I confirm my personal details in StudentOnLine when I enrol? - Confirming your details when enrolling in StudentOnLine"},{"id":"1269","summary":"What can I use my student ID card for? What doesn't it allow me to do? - Uses of your student ID card"},{"id":"2386","summary":"What is the University timetable?\n - The University (public) timetable in Allocate+"},{"id":"2450","summary":"How do I change my enrolment to study online or on campus? \n - Change enrolment from 'on campus' or 'blended' offering to 'online'"},{"id":"1262","summary":"My student card is lost, stolen or has expired. How do I get a replacement?\n\n - Lost\/stolen\/expired student ID card"},{"id":"1188","summary":"Do I need to complete the online registration if I do not want to attend the ceremony? - Graduating in absentia"},{"id":"1754","summary":"What are post-nominals and how are they used?\n\n - Post-nominals"},{"id":"3289","summary":"I'd like to update my preferred name, how can I do this and where is it used?\n - Using your preferred name"},{"id":"1161","summary":"What is a Commonwealth Assistance Form (eCAF) and in what situations do I need to fill in a new one?\n - When to submit a Commonwealth Assistance Form (eCAF)"},{"id":"1027","summary":"How do I get my testamur\/degree certificate re-issued?\n - Testamur\/certificate re-issue"},{"id":"2133","summary":"How can I complete my study course within the time granted on my student visa? - Course completion within the allowed time stated in student visa"},{"id":"2454","summary":"What do my Stage 3 academic progress outcomes mean for me?\n - Academic progression process Stage 3 outcomes and what this means for you"},{"id":"2868","summary":"How do I contact ASK La Trobe via LiveChat?\n - ASK La Trobe LiveChat"},{"id":"1837","summary":"When do I have to pay or defer my fees? - Fee due dates"},{"id":"2828","summary":"I am having trouble with my student ID card, what should I do?\n - Student ID card troubleshooting"},{"id":"2288","summary":"How do I extend my Overseas Student Health Cover (OSHC)? - Overseas Student Health Cover (OSHC)"},{"id":"965","summary":"Can I enrol part-time in my course or change to part-time study?\n - Part time study options"},{"id":"1435","summary":"There are no available times left in Allocate+, the class is full. What do I do?\n\n - Full class - no allocations available"},{"id":"2002","summary":"Who can I contact about my WIL \/ placement?\n - Work integrated learning (WIL) and placement contact details"},{"id":"1189","summary":"Can I change my graduation ceremony date or time? - Changing your graduation ceremony"},{"id":"1974","summary":"What is a semester\/term address?\n - Semester\/term address"},{"id":"1356","summary":"What software is available for La Trobe University students?\n\n - Free software for La Trobe students"},{"id":"1067","summary":"I am required to Show Cause - what do I do now?\n - Academic Progress Stage 3 - Show Cause"},{"id":"2397","summary":"How do I register with Ahpra as a student?\n - Ahpra Student Registration"},{"id":"1282","summary":"How do I get a Public Transport Victoria (PTV) concession card?\n - Public Transport Victoria (PTV) concession cards"},{"id":"1173","summary":"I have changed my residency or citizenship. Do I need to complete a new eCAF?\n - Change of residency\/citizenship - next steps"},{"id":"1045","summary":"I need a document from the University to prove that I am a full-time student. How can I get proof of my study load? - Confirmation of full-time study load"},{"id":"3290","summary":"How do I get a screenshot from the Unique Student Identifier (USI) registry showing my new name?\n - Steps to capture a Unique Student Identifier (USI) screenshot"},{"id":"1709","summary":"What is ASK La Trobe? - ASK La Trobe"},{"id":"2135","summary":"What if I do not enrol in 60 credit points per semester? - Study load requirements and visa implications"},{"id":"2024","summary":"What happens if I don't pay or defer my SSAF?\n\n - Overdue or unpaid Student Services and Amenities Fee (SSAF)"},{"id":"1973","summary":"I have outstanding debts with the University. Will this affect my graduation, even if I have registered and paid online? - Outstanding fees and graduation"},{"id":"1655","summary":"What do I do if I lock myself out or lose my keys, card or wristband? - Locked out of your on-campus accommodation"},{"id":"2001","summary":"I'm getting an error message when I try to log in to the student ID card request form. What can I do?\n - Problems logging into student ID card request form"},{"id":"2390","summary":"What support is available to help me if I'm struggling?\n - Wellbeing Support and Crisis Support"},{"id":"1058","summary":"How do I use LMS, StudentOnLine, and student email? - Info on using student systems and email"},{"id":"3381","summary":"What OUA study periods can I enrol into?\n - Open University Australia (OUA) study periods"},{"id":"3113","summary":"What do the different subject delivery modes mean?\n - Subject delivery mode meanings"},{"id":"2137","summary":"If I apply for a course transfer, what will be my course duration? - Course duration after transferring"},{"id":"1289","summary":"Where can I find important dates that I should know about?\n - Census and other important dates"},{"id":"3125","summary":"What is a Capstone subject? - Capstone subjects"},{"id":"1340","summary":"How long do StudentOnLine payments take to process? - Payment processing times"},{"id":"1873","summary":"How do I change my gender or name on my La Trobe student record? - Changing gender or name for sex and gender diverse students"},{"id":"1581","summary":"Can I apply for scholarships if I am a current student?\n - Scholarships for current students"},{"id":"2448","summary":"Why I can't see my subjects on LMS?\n - Subjects not showing on LMS"},{"id":"2208","summary":"What does the status of my application mean? - Status of special consideration application explained"},{"id":"1187","summary":"What should I do if I miss my exam? - Exams - what to do if you have missed it"},{"id":"1144","summary":"What is the fee for my subject or course? - Course\/subject fees"},{"id":"2408","summary":"Why do I need to tell Services Australia (also known as Centrelink) about any changes to my personal details or study load and enrolment?\n - Informing Services Australia (Centrelink) of changes to your personal details or study load"},{"id":"998","summary":"What is the difference between lectures\/ tutorials\/ seminars\/ practical classes and what is expected of me?\n - Types of classes and what to expect"},{"id":"2321","summary":"What is the University Appeals Committee?\n - Appeals: Academic Misconduct, Unsatisfactory Progress or General Misconduct"},{"id":"1790","summary":"I'm due to return to my course after taking a Leave of Absence. What do I need to do?\n - Returning from a Leave of Absence"},{"id":"1796","summary":"How do I register to practice healthcare or medical science overseas?\n - Registration to practice overseas: Allied Health, Nursing, Midwifery, and Medical Science"},{"id":"1084","summary":"When do I get my textbook list? - Textbook list info"},{"id":"2186","summary":"Why can't I use my personal email address to contact my academics or ASK La Trobe? - Student email address and personal email address"},{"id":"2456","summary":"I am studying a La Trobe course through OUA, how do I enrol in elective subjects?\n - Electives for students admitted to a La Trobe course via Open Universities Australia (OUA)"},{"id":"2975","summary":"Can I receive a refund on my visa fee?\n - Student Visa fee waiver eligibility (form 1545)"},{"id":"2169","summary":"Can I re-enrol before I get my results? - Results and re-enrolling"},{"id":"3259","summary":"What is FEE-HELP?\n - FEE-HELP loans"},{"id":"1480","summary":"How do I become an Alumni member and what does that entitle me to? - Alumni Library membership"},{"id":"1076","summary":"What is the difference between an academic transcript and an Australian Higher Education Graduation Statement (AHEGS)? - Differences between your academic transcript and your graduation statement (AHEGS)"},{"id":"3071","summary":"How do I get my testamur re-issued if I have changed my gender and my name?\n - Receiving a re-issued testamur after changing gender and name"},{"id":"3100","summary":"What happens if I don't provide my verified Unique Student Identifier (USI) by the relevant census date?\n - Consequences of not providing a verified Unique Student Identifier (USI)"},{"id":"2371","summary":"How can I change my LMS user preference settings?\n - LMS User Preferences"},{"id":"1232","summary":"What information will appear on my Testamur (Certificate)?\n - Details included on a graduation Testamur (Certificate)"},{"id":"2225","summary":"Am I eligible for an OS HELP loan? - Eligibility for OS HELP"},{"id":"1100","summary":"What is an enrolment session and how do I attend one?\n - Enrolment sessions for new students"},{"id":"2319","summary":"Can I apply for special consideration due to pregnancy?\n - Special consideration and pregnancy"},{"id":"1113","summary":"How do I request my qualification to be proven for employment purposes?\n - Getting your qualifications confirmed\/verified"},{"id":"1447","summary":"My subject in Allocate+ is showing as 'Read Only' or 'Off'. What do I do?\n\n - 'Read Only' or 'Off' Allocate mode"},{"id":"1057","summary":"How do I change or reset my La Trobe password?\n - Password Resets - forgotten password"},{"id":"2333","summary":"What should I do if I no longer have a student visa (Subclass 500)?\n - Expired or invalid student visa"},{"id":"3165","summary":"I cannot submit my eCAF as the form is locked, what should I do?\n - Request for Government Assistance form\/electronic Commonwealth Assistance form (eCAF) - locked form"},{"id":"3076","summary":"What is Commonwealth support?\n - Commonwealth support for domestic students"},{"id":"3163","summary":"Why is my Request for Government Assistance form not approved?\n - Request for Government Assistance form not approved"},{"id":"1431","summary":"Do I need to enrol in my subjects before I can allocate my classes in Allocate+?\n - Subject enrolment and class allocation"},{"id":"2170","summary":"Should I re-enrol if I'm planning on changing courses internally? - Re-enrolment and changing to another La Trobe course"},{"id":"1129","summary":"How can I change my address? What if I cannot save my new address? - Changing your address in StudentOnLine"},{"id":"1131","summary":"What is the AHEGS? - Australian Higher Education Graduation Statement (AHEGS)"},{"id":"3078","summary":"How do I search for online subjects?\n - Finding and enroling in online subjects"},{"id":"1463","summary":"Can I return a library book at any La Trobe Library? - Returning books"},{"id":"1557","summary":"How do I apply for special consideration due to illness?\n - Special Consideration due to serious illness"},{"id":"1070","summary":"What is a progression period? - Progression periods"},{"id":"2223","summary":"How do I read the room codes in my timetable? - Classroom and building codes"},{"id":"1118","summary":"Can my transcript be sent to an external institution (e.g. AHPRA, Board of Examiners etc.)? - Sending your hard copy academic transcript to an external institution"},{"id":"1969","summary":"I just found out that I failed a subject. Can I still graduate? - Failed subjects and graduation"},{"id":"1036","summary":"When will I get my results?\n - Release of results"},{"id":"1244","summary":"I have been awarded a scholarship. What are the next steps? - Next steps when you get your scholarship"},{"id":"1326","summary":"How do I find out what jobs are available for students and graduates on campus? - Jobs on campus"},{"id":"1177","summary":"What is the Student Services and Amenities Fee (SSAF)? - Student Services and Amenities Fee (SSAF)"},{"id":"2425","summary":"How do I access my research or project share drive remotely?\n - Accessing Research & Project share drive remotely"},{"id":"3263","summary":"What is the difference between withdrawal and a release request?\n - International withdrawal and release request explained"},{"id":"1052","summary":"How do I apply for a single subject? - Applying to do a single subject"},{"id":"1579","summary":"I am trying to re-enrol, but I can't login to StudentOnLine. Why? - Re-enrolment and 'AWOL'"},{"id":"1647","summary":"Who do I go to for help at my residence at Melbourne (Bundoora) and Bendigo? - On-campus accommodation assistance"},{"id":"1708","summary":"Why have I been withdrawn from my subject(s)? - Subjects missing from study plan"},{"id":"2380","summary":"Am I eligible to enrol in an Open University study period?\n - Enrolment in Open University Australia (OUA) study periods"},{"id":"1192","summary":"My details are not correct in my graduation email or online registration. What do I do? - Changing your graduation details"},{"id":"2141","summary":"How can I get a release from La Trobe to transfer to another institution? - Transferring to another institution - international student"},{"id":"2376","summary":"I need help preparing my Show Cause Submission form, can a Student Advocate help me?\n - Stage 3 academic progression process Show Cause Submission and help from Student Advocates"},{"id":"1130","summary":"How much time will I study on campus (contact hours)? How much study should I do outside of class? - Study\/time commitments"},{"id":"992","summary":"I'm having difficulties that are affecting my studies. What should I do? - Student support services"},{"id":"2369","summary":"How do I order an official university law letter? - Requesting an official Law letter"},{"id":"1429","summary":"I have not been given an option to choose my preferences in Allocate+. What do I do?\n\n - Class allocation preferences not available"},{"id":"2296","summary":"I'm unavailable during the enrolment period. Can someone enrol on my behalf? - Authorising someone to enrol on your behalf"},{"id":"2260","summary":"Why is my subject not appearing on the timetable? - Subjects not appearing in timetable"},{"id":"1152","summary":"I have a Commonwealth Supported Place but I don't have a Tax File Number yet (or with me). Can I still submit a HECS-HELP form?\n - Tax File Numbers"},{"id":"530","summary":"Is it possible to transfer to the Bachelor of Nursing \/ Bachelor of Midwifery course from the Bachelor of Nursing?\n - Nursing\/Midwifery - Transfer from Nursing into the double degree"},{"id":"2430","summary":"I am a sponsored student and my sponsor requires an official letter. Can I get one from the university?\n - Official letter for international sponsored students"},{"id":"2136","summary":"Can I enrol for an online or off-campus subject as part of my course? - Online and off-campus subjects for international students"},{"id":"1038","summary":"Why can't I see my results on StudentOnLine?\n\n - Cannot see results due to unpaid fees"},{"id":"1206","summary":"How do I organise my academic dress for my graduation ceremony? - Graduation dress and academic regalia"},{"id":"2087","summary":"What is ACS accreditation?\n - Australian Computer Society (ACS) accreditation"},{"id":"3115","summary":"How can I get support from Peer learning Advisors?\n - Peer Learning Advisors at the Library"},{"id":"1215","summary":"Which of my subjects will have an exam? - Exams - which subjects"},{"id":"960","summary":"I have my offer, what do I do now?\n - Received an offer - next steps"},{"id":"2161","summary":"My account was compromised, what should I do to ensure the security and privacy of my emails? - Email account privacy and security"},{"id":"1011","summary":"How do I get an Academic Conduct Report sent to the Board of Examiners?\n - Academic Conduct Reports"},{"id":"2339","summary":"When should I apply for my professional Ahpra registration?\n - Australian Health Practitioner Regulation Agency (Ahpra) registration"},{"id":"1228","summary":"Where can I get financial advice or assistance?\n - Financial assistance"},{"id":"1049","summary":"What is my student ID number?\n - Student ID numbers"},{"id":"1098","summary":"I am waiting to see if I get another offer. Is there a deadline to accept, defer or decline my offer?\n - Offer deadlines"},{"id":"2362","summary":"Can I add my LMS calendar to iCal or Google Calendar? - LMS Calendar"},{"id":"1312","summary":"How can I access Wifi on campus?\n - Connecting to Wifi"},{"id":"1444","summary":"What happens to my Allocate+ allocations if I apply for a course transfer?\n\n - Class allocations and course transfers"},{"id":"1191","summary":"I missed the deadline to register for graduation and I want to attend the ceremony. What should I do? - Options if you have missed the deadline to graduate"},{"id":"986","summary":"Can I study via distance education?\n\n - Distance\/online education options"},{"id":"2431","summary":"As an international sponsored student, how do I request an upgrade or extension of my existing Overseas Student Health Cover (OSHC) policy?\n - OSHC variation for international sponsored students"},{"id":"2427","summary":"I am an international sponsored student, how do I get a Financial Guarantee\/Scholarship letter from my sponsor?\n - Financial Guarantee\/Sponsorship letter from sponsor"},{"id":"1662","summary":"I am now an Australian citizen, what should I do next? - Change of residency\/citizenship - permanent residents or New Zealand citizens to Australian citizens"},{"id":"3131","summary":"How do I check my course name in the Australian Government electronic Commonwealth Assistance Form (eCAF) portal?\n - Course name in the Australian Government eCAF portal"},{"id":"1649","summary":"What is included in my room? What facilities are available in my residence? - Campus accommodation at Melbourne (Bundoora) and Bendigo campuses"},{"id":"994","summary":"How do I find information about a subject I am interested in studying? - Subject search"},{"id":"1251","summary":"Do I have to tell Centrelink about my scholarship? - Scholarships and Centrelink"},{"id":"1179","summary":"What if my exam clashes with another? - Exam clashes"},{"id":"1643","summary":"What is my on-campus accommodation mailing address? - On-campus accommodation mailing address"},{"id":"2985","summary":"How can I enrol into a subject after self-enrolment closes?\n - Late subject enrolment"},{"id":"1211","summary":"What scholarships are available for international students?\n\n - Scholarships for international students"},{"id":"2441","summary":"Can I get my textbooks online?\n - Online textbooks and readings"},{"id":"1227","summary":"I have a disability\/ongoing physical or mental health issue, how do I make alternate arrangements for my exams? - Exams and disability arrangements"},{"id":"967","summary":"How do I find out when classes start? - Date classes start"},{"id":"1234","summary":"When are my fees due? - When are my fees due?"},{"id":"1126","summary":"Where can I get the subject outlines\/syllabuses of the subjects I studied? - Subject outlines\/syllabuses"},{"id":"2965","summary":"Is there a limit on the amount of study I can do in a Commonwealth Supported Place (CSP)?\n - Student Learning Entitlement (SLE)"},{"id":"2964","summary":"My course is impacted by course transition, how do I choose my timetable preferences?\n - Course transition and timetable preferencing"},{"id":"1275","summary":"What do I do if I need an 'apostille' stamp on a La Trobe document?\n - Apostille stamps"},{"id":"1970","summary":"I've been told that I can't graduate due to a withheld or 'missing' result. What does that mean? - Withheld results and graduation"},{"id":"2361","summary":"How do I create a daily digest instead of receiving an email whenever someone updates the forum?\n - Receiving too many LMS emails"},{"id":"1083","summary":"Can I access my lectures online?\n - Recorded lectures"},{"id":"3164","summary":"I've submitted my Request for Government Assistance form\/electronic Commonwealth Assistance Form (eCAF) but would like to change the payment option, how do I do this? - electronic Commonwealth Assistance Form (eCAF) - change payment option"},{"id":"2233","summary":"I'm completing my nursing degree, but can't register to graduate in December. Will I get my Ahpra registration?\n - Ahpra registration and December graduations"},{"id":"1663","summary":"I am having trouble with Allocate Plus, what should I do?\n - Timetable and class allocation troubleshooting"},{"id":"997","summary":"How do I get my username and password so I can login to StudentOnLine? - Usernames and passwords"},{"id":"3291","summary":"How do I get a screenshot from MyGov showing my new name?\n - Steps to capture a MyGov screenshot"},{"id":"3241","summary":"Why does my subject show 'unsatisfied requisites' in StudentOnLine when I have met the prerequisites?\n - StudentOnLine - Unsatisfied requisites"},{"id":"1278","summary":"What is La Trobe's ABN and institution (CRICOS) number? - La Trobe ABN and CRICOS provider code"},{"id":"2294","summary":"What is a 'next of kin'? Why does the university need this information? - Next of kin"},{"id":"1426","summary":"I have a placement as a part of my subject. Do I allocate for this using Allocate+?\n - Class allocation and professional placements"},{"id":"2167","summary":"How does the cancellation of my enrolment due to outstanding fees effect my studies and my visa? - Cancellation of enrolment due to outstanding fees for international students"},{"id":"1460","summary":"How do I apply to be a Peer Learning Advisor (PLA)?\n - Applying for a Peer Learning Advisor job"},{"id":"1443","summary":"What does my subject code mean (i.e. ABC1DEF_BU_2_D) in Allocate+?\n - Understanding class allocation subject codes"},{"id":"2426","summary":"What is a HELP loan limit and how do I find out how much I can borrow? - Keep track of your HELP loan limit"},{"id":"3357","summary":"I am studying a La Trobe course via Open Universities Australia (OUA). Who can help with my administrative enquiry? \n - Open Universities Australia (OUA) - advice and support for students studying a degree"},{"id":"1158","summary":"What is a 'Commonwealth Assistance Notice' (CAN)? How do I get my CAN from a previous year? - Commonwealth Assistance Notices (CANs)"},{"id":"974","summary":"I got another offer that I want to accept. What do I do next? - Received another offer - change of mind"},{"id":"1252","summary":"Do I need to attend Orientation and is there an events program?\n - Orientation for new students"},{"id":"3382","summary":"I am studying a single subject through OUA Open Access, what help can I access?\n - Open University Australia (OUA) Open Access single subject enrolment - help for students"},{"id":"2145","summary":"Where can I get more help and information? - International Student Support contact"},{"id":"2143","summary":"What if I get Australian permanent residency? - Receiving permanent residency - international student"},{"id":"1644","summary":"Can I stay in my room the following year or change rooms?\n - On-campus accommodation room allocation"},{"id":"1308","summary":"What support services are available for international students? - International student support"},{"id":"1422","summary":"How do I enter preferences in Allocate+?\n\n - Entering preferences for class allocations"},{"id":"1520","summary":"How do I correctly reference materials I refer to in my assignment? - How to write a reference list or in-text reference"},{"id":"1196","summary":"How do I know if my online registration is successful? - Checking your graduation registration"},{"id":"1432","summary":"Will I be notified if there is a change to my timetable in Allocate+? What happens next?\n - Class allocation and class changes"},{"id":"2298","summary":""},{"id":"1180","summary":"Why can't I find my School\/Department run exam in the final assessment timetable?\n - Exams organised by school"},{"id":"2404","summary":"I have received an invitation to join the Golden Key. What is the Golden Key?\n - Golden Key collegiate honour society"},{"id":"1165","summary":"I have received a cancellation letter because I did not pay my tuition fees. Can my enrolment be reinstated?\n - Cancellation of enrolment due to non-payment of fees - domestic students"},{"id":"2967","summary":"I'm a New Zealand citizen, am I eligible for a HELP loan?\n - New Zealand citizen Special Category Visa holders and HELP eligibility"},{"id":"3358","summary":"Can former La Trobe - Didasko students transfer early into the Bachelor of Information Technology?\n - La Trobe - Didasko students: early transfers into Bachelor of IT"},{"id":"1424","summary":"When\/where can I view my timetable in Allocate+?\n - Viewing your class allocation timetable"},{"id":"1438","summary":"Is it possible to have a clash in my Allocate+ timetable?\n - Timetable clashes"},{"id":"2138","summary":"What happens if I fail a subject? What if I fail more than one subject? - Failed subjects - international students"},{"id":"2419","summary":"Am I a domestic or an international student?\n - Domestic or international student"},{"id":"2210","summary":"How do I book a Macro Studio on campus?\n - Macro Studio Bookings"},{"id":"1437","summary":"Can I swap my allocations with a friend or another student in Allocate+? - Swapping allocations"},{"id":"1019","summary":"Why can't I access my results or enrol in StudentOnLine?\n - Can't access results or enrolment in StudentOnLine"},{"id":"2442","summary":"My student ID card won't open my classroom, what do I do?\n - Classroom access"},{"id":"1194","summary":"I received two graduation emails for two courses with different ceremony dates. What can I do? - Options for multiple graduation emails"},{"id":"2205","summary":"What will happen to my scholarship if I take a Leave of Absence (LOA)?\n - Scholarships and Leave of Absence (LOA)"},{"id":"2428","summary":"Am I a sponsored student? What are my responsibilities as a sponsored student? - Being a sponsored student"},{"id":"3145","summary":"I have had my CSP removed due to having a low completion rate \u2013 what are my options?\n - Options if you have reached the low completion rate"},{"id":"1658","summary":"How do I collect my mail? - On-campus accommodation mail collection"},{"id":"1430","summary":"Can I change my preferences and allocations in Allocate+?\n\n - Changing preferences and allocations"},{"id":"421","summary":"Where do you get a \u2018Request for Commonwealth Support and HECS-HELP\u2019 form? Is this completed once I enrol in my course or before?\n\n - HECS-HELP - Request for HECS-HELP Form"},{"id":"2247","summary":"I am a new international student. What do I need to do when I arrive on campus to start my studies at La Trobe? - Orientation for new international students"},{"id":"1257","summary":"When do my classes start? Do all classes start in the first week? - First week - what to expect"},{"id":"2332","summary":"I have been called up for Defence Reserve Service - how do I take a break from my studies? - Defence Reserve Service"},{"id":"984","summary":"I have specific questions about my course. Where can I get more information about my course?\n - Where to find detailed course info"},{"id":"1771","summary":"How do I get extra copies of my AHEGS? - Ordering additional copies of your Australian Higher Education Graduation Statement (AHEGS)"},{"id":"3210","summary":"Can I apply for Special Circumstances if I have a Low Completion Rate and have to pay full fees?\n - Full fee and the Job Ready Graduates package"},{"id":"2252","summary":"Can I receive credit from studies completed in my home country or another Australian institution? - Credit for prior international study"},{"id":"1254","summary":"I need help with my studies and assessments. What resources are available to help me?\n - Developing academic skills"},{"id":"3442","summary":"How do I update a query that I submitted via ASK a Question? - Updating ASK a Question queries"},{"id":"1423","summary":"What happens if I don't allocate for my classes during the preference period in Allocate+?\n\n - I didn't allocate in the preference period!"},{"id":"3147","summary":"Do I need to pay for parking on the day of my graduation?\n - Parking on campus during graduation"},{"id":"3220","summary":"My subject in Allocate+ is showing \u2018No Group Available\u2019. What does this mean?\n - Allocate+ No Group Available"},{"id":"2334","summary":"What is a full fee place and how do I pay it?\n - Full fee places"},{"id":"1440","summary":"My Allocate+ timetable clashes with work\/childcare. What can I do?\n - Timetable clashes with other responsibilities"},{"id":"1154","summary":"What if I overpay my fees or I withdraw from my course or a subject - can I apply for a refund?\n - Fee refunds"},{"id":"2958","summary":"How do I obtain proof of completion for graduate levels in Nursing and stay enrolled in my course?\n - Proof of completion - postgraduate Nursing"},{"id":"1313","summary":"What does SWOTVAC mean?\n - Meaning of SWOTVAC"},{"id":"1428","summary":"Do I need to allocate for all subjects using Allocate+ (I have online or distance education subjects)?\n\n - Subjects that you need to allocate to"},{"id":"1795","summary":"I'm about to start an industry placement, what do I need to do? - Expectations when attending work placements"},{"id":"3205","summary":"How do I know if the email I received is from La Trobe University?\n - Email phishing scams"},{"id":"2834","summary":"Where do I upload documents for my placement?\n - Pre-placement documents"},{"id":"1039","summary":"I filled out a form to vary my enrolment. How do I check that my record has been updated?\n - How to check your enrolment details"},{"id":"1998","summary":"What are spam emails and what can I do about them?\n - Spam emails"},{"id":"2245","summary":"I am a new international student. How do I accept my offer? - Received an offer - international student"},{"id":"1446","summary":"There is a percentage next to my preferences in Allocate+. What does this mean?\n - Class allocation percentages"},{"id":"3329","summary":"How did I get to Stage 1 of the formal academic progression process?\n - Academic Progress Stage 1 (Recovery)"},{"id":"1749","summary":"I'm a graduate research student, what important dates should I be aware of? - Graduate research programs - important dates"},{"id":"1635","summary":"How can I find out about clubs and societies on my campus? - Clubs and societies"},{"id":"1657","summary":"I live on campus, what car parking is available for residents? - Parking for students living on campus"},{"id":"2204","summary":"Will my scholarship appear on my transcript?\n - Scholarships and your academic transcript"},{"id":"140","summary":"What are the differences between postgraduate coursework and postgraduate research degrees?\n\n - Postgraduate Study - What is the difference between coursework and research degrees?"},{"id":"2960","summary":"What is Multi-Factor Authentication?\n - Multi-Factor Authentication (MFA)"},{"id":"2221","summary":"Who can apply for the supplementary amount for Asian Language Study? - OS-HELP loan: eligibility criteria for Asian language study supplementary amount"},{"id":"2130","summary":"What is the link between the Confirmation of Enrolment and the student visa?\n - Confirmation of Enrolment and student visa duration"},{"id":"2257","summary":"How do I clear my web browser's cache, cookies and history?\n - Clearing browser cache, cookies and history"},{"id":"1434","summary":"Allocate+ has closed. What do I do?\n - Class allocation closing information"},{"id":"1071","summary":"Can I go on exchange if I'm in my final year?\n - Exchange for final year students"},{"id":"3117","summary":"How do I get an International Student Travel Pass (IST Pass)?\n - IST Pass public transport discount pass"},{"id":"2367","summary":"How do I import an external calendar into the LMS calendar? - LMS Calendar Import"},{"id":"2455","summary":"Where can I find links to my Zoom classes?\n - Online classes using Zoom"},{"id":"2209","summary":"Where is the Law and Criminology common room?\n - Law and Criminology common room"},{"id":"2968","summary":"Why do some of my subjects have different fees than others?\n - Domestic fees - Student contribution bands"},{"id":"2957","summary":"How do I enrol in the Diploma in Languages alongside my La Trobe degree?\n - Enrolling in the Diploma in Languages"},{"id":"3264","summary":"How can I get approval to transfer to La Trobe?\n - Transferring from another institution to La Trobe - international student"},{"id":"1459","summary":"What should I do if people in the Library are making loud noise?\n - Noise levels in the library"},{"id":"1996","summary":"Why did I receive a half-yearly Victorian Public Transport tertiary concession card form? - Half-yearly concession card - domestic students"},{"id":"1594","summary":"Why should I vote in the student elections?\n - Voting in the student elections"},{"id":"996","summary":"How will I know where my classrooms are?\n\n - How to find your classroom"},{"id":"1366","summary":"When am I eligible for a complimentary Academic Higher Education Graduation Statement (AHEGS)? - Complimentary Academic Higher Education Graduation Statement (AHEGS) eligibility"},{"id":"2368","summary":"How do I edit text in the LMS?\n - LMS - Editing Text"},{"id":"1361","summary":"How do I access lecture notes?\n - Accessing lecture notes"},{"id":"3143","summary":"What is Debt in Arrears sanction (sanction codes of FWO and WOD)?\n - Debt in Arrears Sanction"},{"id":"3216","summary":"I wish to submit an appeal about a university decision (academic misconduct, general misconduct or unsatisfactory academic progress) however I have missed the 20-business day appeal time frame. Do you accept late appeals?\n - Late appeals"},{"id":"1299","summary":"What is the Alumni and Advancement office, and how can they help me?\n - Alumni and Advancement office"},{"id":"1288","summary":"What discounts can I get as a student? - Student discounts"},{"id":"1020","summary":"I can't login to StudentOnLine, LMS or my student email. What do I do?\n - Trouble logging in to study tools"},{"id":"1291","summary":"Can anyone, such as my parents, access information about me from La Trobe?\n - Privacy information"},{"id":"2131","summary":"What happens if my visa expires and I don't have a valid Confirmation of Enrolment (CoE)? - Visa expiration and valid CoE"},{"id":"2295","summary":"I need to get documents certified, how do I find a justice of the peace?\n - Find a Justice of the Peace"},{"id":"2251","summary":"Can I talk to someone outside of office hours? - International student help - outside of office hours"},{"id":"1586","summary":"Is my scholarship taxable?\n - Scholarships and taxable income"},{"id":"3142","summary":"What does it mean when my course shows Active, Phasing Out or Suspended in the Study Plan Guides?\n - Course status in Study Plan Guide"},{"id":"2971","summary":"What is the Respectful Behaviour and Culture Module?\n - Respectful Behaviour and Culture Module"},{"id":"1301","summary":"Can I use the La Trobe University Library after I have completed my course?\n - Library access for graduates"},{"id":"2364","summary":"I\u2019m waiting on an outcome for my application, how do I allocate my timetable?\n - Timetable Allocation Adjustment \u2013 waiting for an advanced standing or course transfer outcome"},{"id":"1339","summary":"I have a document that needs to be signed by an authorised La Trobe staff member. Who can I contact?\n - Document signing by La Trobe staff members"},{"id":"1224","summary":"I'm studying overseas on an exchange program. Can I obtain a loan to cover my study expenses? - Exchange loans"},{"id":"3359","summary":"Will former La Trobe - Didasko students have access to vendor certifications? - La Trobe - Didasko vendor certifications"},{"id":"1466","summary":"An article is available online via the Library. How do I download and print it? - Downloading an online article"},{"id":"1653","summary":"Can I have guests stay? - Guests staying in your on-campus accommodation"},{"id":"2845","summary":"When can I enrol for next year?\n - Re-enrolment opening information"},{"id":"1538","summary":"What services does the Library provide to off-campus students?\n - Library services for off campus students"},{"id":"1753","summary":"Do I need a Statement of Authorship for my assignments?\n\n - Statement of Student Responsibility"},{"id":"3248","summary":"Why does La Trobe University provide my personal information to Ahpra as part of my student registration?\n - Ahpra student registration - collection of personal information"},{"id":"2458","summary":"I have an online assessment\/exam, but there is a power outage and I don't have power - what should I do?\n - Completing online assessments\/exams during power outage"},{"id":"2429","summary":"I am an international student applying for foreign loans from my home country government or associated agencies, how do I request the completion of loan documents for my loan provider?\n - How to request completion of foreign loan documents"},{"id":"2203","summary":"Can I receive my payment earlier? - Early scholarship payment"},{"id":"2250","summary":"How do I apply for a Temporary Graduate visa (subclass 485) or Permanent Residency visa after completing my La Trobe University degree? - Applying for a Temporary Graduate visa or a Permanent Residency visa"},{"id":"2363","summary":"Which La Trobe qualifications and subjects are compliant with the Financial Advisor Standards and Ethics Authority (FASEA)?\n - Qualification compliance (RG146) \u2013 Financial Planning Advising"},{"id":"3369","summary":"What is the First Census Date for the loan application on the eCAF Government portal? - First Census Date for the loan application on the eCAF Government portal"},{"id":"2955","summary":"What level should I choose if I want to take language studies?\n - Choosing the right language level"},{"id":"1665","summary":"What sports, health and fitness activities are there at the Bundoora campus?\n - Getting active on the Melbourne (Bundoora) campus"},{"id":"1652","summary":"What do I need to know about safety and security in my residence? - On-campus accommodation safety and security"},{"id":"1094","summary":"Is it free to park during orientation at the Melbourne (Bundoora) campus? - Parking during orientation"},{"id":"1445","summary":"What is a section in Allocate+?\n - Class allocation sections"},{"id":"1280","summary":"Where can I get help if I am lost on campus or can't find my class room? - Lost on campus"},{"id":"1281","summary":"How do I get a parking permit and where can I park?\n - Campus parking"},{"id":"2370","summary":"What services can I find on the City Campus?\n - City Campus services"},{"id":"1258","summary":"Where can I go if I have a complaint or concern?\n - Complaints or concerns"},{"id":"2281","summary":"Timetables for Clinical School students\n - Timetable Allocate+ and the Clinical School"},{"id":"1497","summary":"Can I return a Library book by mail?\n - Returning books by mail"},{"id":"1867","summary":"What is the Alumni Advantage?\n - Alumni Advantage"},{"id":"2329","summary":"How do I connect my gaming console or mart TV to the wireless if I live on campus?\n - Connecting gaming consoles and smart TVs when living on campus"},{"id":"3384","summary":"Why is my Tax File Number (TFN) invalid\/unverified\/failed? - Invalid or unverified Tax File Numbers (TFN)"},{"id":"3449","summary":"What is the Career Ready Advantage Award?\n - Career Ready Advantage Award"},{"id":"1106","summary":"Why is La Trobe asking for my educational details and my parents\/guardians' education background? - Education details for enrolment"},{"id":"3328","summary":"Why did I receive a CAN when I am not eligible for a HELP loan as a permanent resident?\n - Commonwealth Assistance Notices (CANs) for permanent residents"},{"id":"1293","summary":"Where can I check for lost property?\n - Lost property"},{"id":"2365","summary":"Can I receive Centrelink benefits if I'm studying a Masters course?\n - Masters courses eligible for Centrelink Student Assistance"},{"id":"1642","summary":"When do I need to move in by? What do I do if I want to extend my stay or stay during semester breaks?\n - Moving in and length of stay for on-campus accommodation"},{"id":"2825","summary":"What public holidays are observed by the University?\n - University closed for public holidays"},{"id":"3386","summary":"I have selected to pay upfront, why does my Statement of Account indicate optional payment?\n - Optional payment on Statement of Account"},{"id":"1534","summary":"Does the Library offer any special services for students on placement?\n - Special services for students on placement"},{"id":"3209","summary":"What is Non-Participating Enrolment (NPE)?\n - Non-Participating Enrolment"},{"id":"1253","summary":"What is a Working with Children (WWC) Check, and why do I need it? - Working with Children (WWC) Check"},{"id":"1572","summary":"Are there services available to help me develop my career?\n - Career development services"},{"id":"885","summary":"I am studying nursing at a regional campus, can I transfer to Melbourne?\n - Nursing - Transfer from a regional campus to Melbourne"},{"id":"2168","summary":"I want to protect my personal information. How do I make sure I'm browsing safely while using public computers?\n - Safe browsing on public computers"},{"id":"3197","summary":"My address is incorrect on my Electronic Commonwealth Assistance Form (eCAF), what should I do?\n - Incorrect address on Electronic Commonwealth Assistance Form (eCAF)"},{"id":"1650","summary":"What should I bring to my room when I live on campus?\n - Things to bring when living on campus"},{"id":"2172","summary":"Do I need to provide evidence of my Permanent Humanitarian Visa? - Providing evidence for Permanent Humanitarian Visas"},{"id":"1506","summary":"How do I get a book from Bundoora special storage or the Library's special collections?\n - Getting books from Bundoora storage special"},{"id":"1542","summary":"How do I use EndNote? - How to use EndNote"},{"id":"1358","summary":"Where can I save my files?\n - Saving student documents"},{"id":"1651","summary":"Is a cleaning service provided as part of the amenities?\n - On-campus accommodation cleaning service"},{"id":"1485","summary":"What does it mean when a book is 'in process'? - Definition of the status 'in process' in the Library catalogue"},{"id":"1496","summary":"Can I borrow three hour loan items overnight?\n - Borrowing three hour loan items overnight"},{"id":"1645","summary":"Can I apply to be a student leader at my residence? What types of student leaders are there? - On-campus accommodation student leadership"},{"id":"2132","summary":"Can I defer my course prior to enrolment? - Deferring an international offer"},{"id":"1507","summary":"What does 'On holdshelf' mean?\n - Definition of 'On holdshelf'"},{"id":"1728","summary":"Does the Bendigo campus have a gym?\n - Bendigo Sports Centre"},{"id":"2340","summary":"Does the University have an internet content filter in place? Can I get access to unfiltered content for research purposes? - Internet content filter"},{"id":"242","summary":"Where can I find the schedule and bus route for the La Trobe University Campus Bus?\n - Melbourne Campus Bus"},{"id":"1729","summary":"Why does the pool close for three hours on weekdays?\n - Melbourne (Bundoora) campus pool availability"},{"id":"1305","summary":"Where can I get legal advice?\n - Legal advice on campus"},{"id":"3007","summary":"I'm enrolled in a Tertiary Enabling Program. Do I need to submit an eCAF?\n - Tertiary Enabling Programs and eCAF requirements"},{"id":"1516","summary":"Can a non-La Trobe University student\/staff member access databases and online journals?\n - Accessing databases and journals for community members"},{"id":"1554","summary":"Does the Library send out reminder notices?\n - Reminder notices from the Library"},{"id":"1233","summary":"Does La Trobe University hold graduation ceremonies outside of Australia? - Graduation ceremonies outside Australia"},{"id":"3368","summary":""},{"id":"1097","summary":"Is the University wheelchair accessible?\n - Wheelchair accessibility"},{"id":"3448","summary":"Are there any defibrillators on campus?  - Automated External Defibrillators (AEDs) at La Trobe"},{"id":"3450","summary":"I have a single name (e.g. no distinct first and last name), how can I validate my Unique Student Identifier (USI)?\n - Single names in the USI Registry"},{"id":"1298","summary":"Are there any services available for Indigenous Australians? - Services for Indigenous Australians"},{"id":"3426","summary":""},{"id":"1315","summary":"I feel like I have been discriminated against, what should I do? - Discrimination and harassment"},{"id":"1539","summary":"Does the Library offer special assistance to international students who are located offshore?\n - Special services for international students (located offshore)"},{"id":"3389","summary":"I have been notified I have unclaimed money on my student account. How do I get a refund?\n - Unclaimed money\/fee refund"},{"id":"1656","summary":"What do I do if I need financial help as a resident?\n - On-campus accommodation financial help"},{"id":"1788","summary":"What is 'QLess' and how do I use it? - SMS queuing system at Melbourne (Bundoora) Library"},{"id":"2379","summary":"What is TCSI? - Reporting details to the government - TCSI"},{"id":"3292","summary":"How do I get an exemption from requiring a Unique Student Identifier (USI)?\n - Unique Student Identifier (USI) exemptions"},{"id":"2101","summary":"Do I need permission to film on the Bundoora campus?\n - Filming on campus"},{"id":"1283","summary":"What is a 'statement of endorsement', and how do I get one?\n - Info on statement of endorsements"},{"id":"3253","summary":"What kind of supporting documents do I need to provide with my scholarship application?\n - Accepted supporting documents for scholarship applications"},{"id":"3431","summary":"Can I extend my deferral?  - Deferral extension"},{"id":"1731","summary":"Can I get a personal trainer in the gym? - Melbourne (Bundoora) personal trainer availability"},{"id":"1746","summary":"What is \"QLess\" and how do I use it? - SMS queuing system at Bendigo Library"}]}},'W10=','fUnymzQ6blyLcz~dKp0zapY7IRluvxV5SlX8po5y2gciby4vS22Aa8PqyVXpoSW92CBwdC0316U6a0nNzzfomNngxIOJ6uVFcClLS_8e6QGRmTslx_bwtareu7iYOJW4YHSqcIZMXIvA4!',1732979756,'AutoComplete_1','custom/search/AutoComplete','Custom.Widgets.search.AutoComplete','1','ZlVrMkpvM3liZmtsQ0E3RWxxNTZaNTRDVFRudG5JRmlxMFlxR0EwVktmT0d4eUVzZjlKNUEyaWRfMlBTSlR_aURHbERwR1dpRG1wQ254NEpqWmllWm5oV3dhV0FyeXV3Qno5V0ZMclBIME4xY2ZjMn5fdHJQd3IycFlScFpfSWdwMlhJRFRsRTJSQU5TZWxNWEkzMn5DekpRZlFsdEZ0SXZ2'); W[c]({"i":{"c":"KeywordText","n":"KeywordText","w":2},"a":{"report_id":"176","source_id":"","label_text":"Search by Keyword","initial_focus":false,"label_placeholder":"Search...","static_filter":""},"j":{"initialValue":"","rnSearchType":"keyword","searchName":"keyword"}},'W10=','fU3AhPn8mxjFdBZi_2ayOkcok31N0k~VCCHRSeqL2IYOcrM6SQHwt65cTsPpgvG2qahf3yRSbQY5V0r47FQP67lWWYev1cDirxeeoeW5l6vgNwyDkOAjsG7fVo8KaetAZykfwf7lLnGyY!',1732979756,'KeywordText_2','standard/search/KeywordText','RightNow.Widgets.KeywordText','2','ZlV0VEVKVmk0RVZMUjljbHZVOWlxQk43en5wSlNSWjZJMDFjS094alBtMUpfcE1HX3N_VTNnaHlnZTNFQ1p6TXVxME1QVlRBZVBhcGF_UzZ1Y0lZQ2lfYUxLZkNMOXpXTENqZ1pVQTFlUk8wVUw4aGc2TUxpS0UxT0Jod0diNmdWSWxndnRKdXRMX1c1ZkdlU2k1WkVnRVlkWGtWR2lpMkFE'); W[c]({"i":{"c":"SearchButton","n":"SearchButton","w":3},"a":{"report_id":"176","source_id":"","label_button":"Search","report_page_url":"\/app\/answers\/list","icon_path":"","icon_alt_text":"Search","target":"_self","popup_window":false,"popup_window_width_percent":30,"popup_window_height_percent":42,"force_page_flip":false},"j":[]},'W10=','fUiLrp2~QgLSulVTjNJqJrz~aLbyWc2QRM5PxBBPh6FIlWOAanAMX6TNfzaQ5hwNfMyvlptD5BNUVSWoeJh_3WNgG9_8TFfqI~z8_p5RDWMFfxevwc4r8f1HuWe_X2bLjPnsR3vqnXgJY!',1732979756,'SearchButton_3','standard/search/SearchButton','RightNow.Widgets.SearchButton','3','ZlVhRGtlTUZ5cGRzWXBxSHZLemJIZ1lvQUdiUUo3UlBLaHB5Z0FxalhrbXNCQTBiZDNONDh4VHRCaTM0d1ZObDVNeHlpSzJNTnBLUGVyZkVhS3c4TktfeG1laEdiOExhaVZvMzF_YURhRlMyTnYzRW51UmJLYWFCa3cyNTNvaVIxRUI1TWVlQXF0aVhyUUtoUlo1fnNqSWtrZHJHQkVxNEl6'); W[c]({"i":{"c":"QueryTerm","n":"QueryTerm","w":4},"a":[],"j":[]},'W10=','fUmHSxMYAmwac~g2A333PbMsyKOsQnVOKY8YoMjeFKWogHsqF5sk3fjYafZvGwQwAPKcdiPN9UvdwVzdYBhoMXJdacIfGWaCIZP9JHuaaJauvSGV50xqM0ziPqKju6lV0qFTo9u~S8aks!',1732979756,'QueryTerm_4','custom/search/QueryTerm','Custom.Widgets.search.QueryTerm','4','ZlVpTU1JRE5lS21fMWdCRWJZZ2Fyc3FTUlhmalVOSkZLNllhV29tZG9rdlRTYTVUVGNRZ3ljUHQyWjh2WlB1YUwzb3Y2NkI4ellndEdIX19UUnBVcklDVHJHa0VoemhZZ3V0Y2VFNjlZdnBWOG9YaExNcFNZVWVTVjRJWXptZnFrTGR5OFh2NHQycHl2Mk9ZWm5MUUVxSlJwQVlGNWZVMkZm'); W[c]({"i":{"c":"ResultInfo","n":"ResultInfo","w":5},"a":{"report_id":"176","source_id":"social","per_page":0,"label_suggestion":"Other Suggested Searches","label_dictionary":"This word was not found.","label_spell":"Did you mean:","label_no_results":"No results found.","label_no_results_suggestions":"Suggestions:<ul><li>Make sure all words are spelled correctly<\/li><li>Use different words that mean the same thing<\/li><\/ul>","label_common":"This word is very common and was excluded from the search.","label_results":"Results <span>%d<\/span> - <span>%d<\/span> of <span>%d<\/span>","label_results_search_query":"Results <span>%d<\/span> - <span>%d<\/span> of <span>%d<\/span> for %s","add_params_to_url":"p,c","display_results":true,"show_no_results_msg_without_search_term":false,"combined_results":null,"display_knowledgebase_results":true,"max_date_range_interval":"90 days","static_filter":""},"j":{"linkUrl":"\/app\/answers\/list\/search\/1\/kw\/","totalResults":17,"lastResult":17,"firstResult":11,"searchTerm":"","combinedResults":0,"prunedAnswers":null,"social":null,"error":null}},'W10=','fUJmaJxfVSdOQ6XNrnxMv8VnL451I6nEIMQ5B~GJV5_8LthVKFpqfzC9yy2dGn5dxtozKM3VBMcheNxJGvmCo3QvTTo1iMKmsUDqVy5di03Z8bCj3n2W7lgBmSYoOEPU0KJwbJpfqSCc8!',1732979756,'ResultInfo_5','standard/reports/ResultInfo','RightNow.Widgets.ResultInfo','5','ZlVpbjN5UkdBS1ZBXzdzREV0VlhyNDZyZEh5bzFGWk56d0wwRUJSNFZuZTJPY3k2Um9MdzNZdm55XzUyY1BQZHF3S1B5Mkc3STFMRmNobF93RUR1Qkh_YVk4V252V0plTjNqVFZMTGhPQVJCbUYxTU9_TWdONDhjWWs5OF9scEM2dEY4SmdzUU1jMm5vaU0wVXRDa2FFVXhtXzdHT35FTkw1'); W[c]({"i":{"c":"TopicWords","n":"TopicWords","w":6},"a":{"report_id":176,"label_title":"Recommended Links","show_topic_icon":false,"target":"_self","add_params_to_url":"kw","show_default_icon":true,"default_search_source":"KFSearch","source_id":"KFSearch"},"j":[]},'W10=','fUtsVYzPlv69cbYv~Na~6T~iUPy~tRzPQkJjw9fDyEaXvoezgub3LyFdHfY9QBB3XnqC_2OLxUMM~XHn3yaNnthjvnkFrwWAKpLygfvECP6~vYyFoejHbwwv6JFbnM_ZbBR8V1rd6zjHg!',1732979756,'TopicWords_6','standard/knowledgebase/TopicWords','RightNow.Widgets.TopicWords','6','ZlVHNjRlNUlaWjk0Vm5MUlFadXFHeUZmdVBZTW53M1BJVzJDVm5jWE8zR21LQnFCNWdUb1hsRFdiTThRamFfRmZtSFNFYWdOUjZxX3ZpV2ZzX2d4TmtFVjhNc190YkNEN2ZaeWJNM1NtaWFQRWtLaExXMzdLSmMzUHNiMkdfaWNrdnhzZ1NESVNjT0pEUVF0M3YxYVhmck1DWmVuNFl3dXh0'); W[c]({"i":{"c":"Multiline","n":"Multiline","w":7},"a":{"per_page":null,"report_id":176,"truncate_size":200,"highlight":true,"label_screen_reader_search_success_alert":"Your search is complete","label_screen_reader_search_no_results_alert":"Your search returned no results","add_params_to_url":"kw","hide_when_no_results":false,"max_wordbreak_trunc":null,"date_format":"short","static_filter":"","hide_empty_columns":true,"hide_columns":""},"j":{"filters":{"recordKeywordSearch":true,"searchType":{"filters":{"rnSearchType":"searchType","fltr_id":5,"data":5,"oper_id":1,"report_id":176},"type":"searchType"},"keyword":{"filters":{"rnSearchType":"keyword","data":"","report_id":176},"type":"keyword"},"p":{"filters":{"fltr_id":2,"oper_id":10,"optlist_id":9,"report_id":176,"rnSearchType":"menufilter","data":[null]},"type":"map_prod_hierarchy","report_default":"~any~"},"c":{"filters":{"fltr_id":3,"oper_id":10,"optlist_id":12,"report_id":176,"rnSearchType":"menufilter","data":["57,83"]},"type":"map_cat_hierarchy","report_default":"~any~"},"page":2},"format":{"truncate_size":200,"max_wordbreak_trunc":null,"emphasisHighlight":true,"dateFormat":"short","urlParms":""},"r_tok":"ZlVLNDhPQ2JzVV80NlVNSWRZZHVIeW4yTmc3anlqd1JWUUtaTjgzN2dETE9UTGdrckhpU1Y5Y1NmYTRrTlZyVDlQNEdOS3RJVGNiSThkY3VPeXJFdUxBOFZHfnd_WTZBdW4wc21vRTNzT2ZzTjF0QjdZZWFrODRsNFRSYkVWV0lveU5uT181TTFjZ0s2QzJIdjNkdmk3OFB3cWFWa1N2T1Vu","error":null,"hide_columns":[""]}},'W10=','fUaPbT9zDzgpsp~f41blN2EvJsaID8pzxEMS_sJH8_wieyGV_CCclkNWxqmWx9xSmhSLrPnOSsw6efVr3686BYLdvI5MH~S88pnv2YOCBWKNMuoyS916vfkFvGDRK94Dby_CJYy0JTAUU!',1732979756,'Multiline_7','standard/reports/Multiline','RightNow.Widgets.Multiline','7','ZlVSQmlxVkR5WWFNVjlyWkpDQVE4fmlmZ2dGdElRRmI2T2Y2QUZjSX5nOXZTWTBYaVMwOEZFaTBDdTlnTV9GVkVoZE9PMlI5d0JEbUQ5TEt4RGpWRW9PRWlCUn50d3F6M2I2bkV0aTRJNmt3YkZKN1Nnem96Yk5YUEJoOVQzTVFCZXZHd1Nfb1ZKR2pIdThxeDAzTUV_RWM0bjlYOXoyRHpm'); W[c]({"i":{"c":"Paginator","n":"Paginator","w":8},"a":{"report_id":176,"per_page":0,"label_page":"Page %s of %s","label_forward":"Next","label_back":"Previous","label_screen_reader_description":"Result pages","max_date_range_interval":"90 days","static_filter":"","label_current_page":"Page %s of %s selected"},"j":{"startPage":1,"endPage":2,"pageUrl":"\/app\/answers\/list\/c\/83\/page\/","currentPage":2}},'W10=','fU448Q4R_MMgMZfn7eerxI3VCcTee65n1_ZZ7s27Pn8VOo0PwW6xzySxFb969_dilMp7BeEZCEw9Wjw350uvoUjAdrUUBKEFBl1wNrMWyu0J9ELtUU5aGZr0qanyEpeLwLsd0_nOJuJ2Y!',1732979756,'Paginator_8','standard/reports/Paginator','RightNow.Widgets.Paginator','8','ZlVyQmNza3FwWTN1V3NyMlZvSkZDNGhnNVFsb0U0M0o4cXFuS35COXJnYWxpaXB1dDJGc1gwRUM4WURsX0NkeWsyMXhpdUo5UGluUXNOYkZINkpEanpmV3lBN1diclFWOEI4eXRWaFhTS3E0QWQ1d0tmQWdQU3FhUFBSTnUyTXJSWjFMRzJxa19uOUZZZ0ZTWUlQTHNPeTdPSHNpS1F0cFl5'); })}); /* ]]> */ </script> <script type="text/javascript"> var _rnq=_rnq||[];_rnq.push({"s":"7-6cJJRq","uh":"e3715f2a","uc":"latrobe-current--qas.custhelp.com\/app\/answers\/list\/c\/83\/page\/2","b":"ca273611","i":"latrobe__qas:latrobe_current","f":"rnw","p":"Customer Portal","v":"24.2.0.1-b291-sp5","th":"www.rnengage.com"}); (function(e){var b,d,a=document.createElement("iframe"),c=document.getElementsByTagName("script");a.src="javascript:false";a.title="Action Capture";a.role="presentation";(a.frameElement||a).style.cssText="position:absolute;width:0;height:0;border:0";c=c[c.length-1];c.parentNode.insertBefore(a,c);try{b=a.contentWindow.document}catch(f){d=document.domain,a.src="javascript:var d=document.open();d.domain='"+d+"';void(0);",b=a.contentWindow.document}b.open()._l=function(){for(var a;e.length;)a=this.createElement("script"), d&&(this.domain=d),a.src=e.pop(),this.body.appendChild(a)};b.write('<head><title>Action Capture</title></head><body onload="document._l();">');b.close()})(["https://www.rnengage.com/api/e/ca273611/e.js","//www.rnengage.com/api/1/javascript/acs.js"]); </script></body> </html>