Payment Integrity and Resolution Services

<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width,initial-scale=1"> <meta name="format-detection" content="telephone=no"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <title>Payment Integrity and Resolution Services - If You Want To...</title> <script type='text/javascript' src="/scripts/jwplayer.js"></script>  <link rel="icon" type="image/png" href="/images/favicon.png"> <link rel="apple-touch-icon" type="image/png" href="/images/favicon.png"> <link rel="stylesheet" type="text/css" href="/styles/common.css"> </head>    <script language="javascript" id="_fed_an_ua_tag" src="https://dap.digitalgov.gov/Universal-Federated-Analytics-Min.js?agency=TRE&subagency=FS"></script>   <body> <noscript><img alt="dcsimg" id="dcsimg" width="1" height="1" src="//sdc.fiscal.treasury.gov/dcs0mv2cn000000om5qh0n5kd_8d8g/njs.gif?dcsuri=/nojavascript&WT.js=No&WT.tv=10.4.1&dcssip=www.fiscal.treasury.gov"/></noscript> <header id="header-site" class="subsites"> <div class="skip-navigation"> <content-lock> <a class="hidden-link" href="#main">Skip Navigation</a> </content-lock> </div> <div class="official-bar"> <content-lock> <h-box> <v-box data-width="md-33 lg-33" data-margin="none"> <span id="official-website">Official website of the United States Government</span> </v-box> <v-box data-width="md-33 lg-33" data-margin="none" class="large bold italic" data-align="middle"> <a id="vaccine" href="https://vaccines.gov" target="_blank" rel="noopener noreferrer" align="center"> We can do this. 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</v-box> <v-box data-span="lg-8" data-margin="lg-top-small bottom-large"> <h-box data-table="md lg" data-width="100"> <v-box data-width="md-50 lg-50" data-margin="sm-bottom-large"> <nav class="inset-v inset-h" aria-label="header navigation"> <div class="x-small bold uppercase" data-margin="bottom-small">PIRS Menu</div> <ul> <li><a href="/pirs">Home</a></li> <li><a href="/pirs/about.html">About</a></li> <li> <button class="plus-yellow-icon" data-expandable-button="plus-yellow-icon minus-yellow-icon" aria-expanded="false" aria-controls="faqs-header">Frequently Asked Questions</button> <div id="faqs-header" class="x-small" data-indent data-expandable-region hidden> <ul data-margin="top-small"> <li><a href="/pirs/i-want-to.html">If You Want to...</a></li> <li><a href="/pirs/faqs.html">Questions for institutions and agencies</a></li> </ul> </div> </li> <li> <button class="plus-yellow-icon" data-expandable-button="plus-yellow-icon minus-yellow-icon" aria-expanded="false" 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Electronic Funds Transfer (EFT)</a></li> <li><a href="/tin" target="_blank">Taxpayer Identification Number (TIN) Policy</a></li> </ul> </nav> </v-box> </h-box> </v-box> </h-box> <h-box> <v-box data-hidden="sm md" data-span="lg-1"></v-box> <v-box data-span="sm-1 md-1 lg-1" data-align="middle" data-margin="bottom-medium"> <img src="/images/illustrative-icons/lightbulb.svg" data-width="75" alt> </v-box> <v-box data-span="sm-3 md-5 lg-9" data-align="middle" data-margin="bottom-medium"> <p class="x-small italic"><strong>Tip:</strong> To get back to the Fiscal Service home page, click or tap the logo in the upper left corner.</p> </v-box> <v-box data-hidden="sm md" data-span="lg-1"></v-box> </h-box> </div> <div id="header-az-index" data-expandable-region hidden> <h-box> <v-box data-margin="top-medium"> <p class="large bold">Fiscal Service A-Z Index</p> <p class="x-small">This A–Z Index lists all Fiscal Service content. You can also view just the <a href="/all-programs-services.html">Programs & Services</a>.</p> </v-box> </h-box> <h-box> <v-box data-margin="bottom-medium"> <div aria-label="Fiscal Service A-Z Index" class="button-strip medium bold"> <button data-expandable-button aria-expanded="true" aria-controls="az-index-a">A</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-b">B</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-c">C</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-d">D</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-e">E</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-f">F</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-g">G</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-h">H</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-i">I</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-j">J</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-k">K</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-l">L</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-m">M</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-n">N</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-o">O</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-p">P</button> <button disabled class="regular">Q</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-r">R</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-s">S</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-t">T</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-u">U</button> <button data-expandable-button aria-expanded="false" aria-controls="az-index-v">V</button> <button disabled class="regular">W</button> <button disabled class="regular">X</button> <button disabled class="regular">Y</button> <button disabled class="regular">Z</button> </div> </v-box> </h-box> <h-box> <v-box class="body-foreground" data-margin="none"> <div id="az-index-a" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">A</div> <ul class="flush no-marker"> <li class="semibold"><a href="/about.html">About the Fiscal Service</a></li> <li class="semibold"><a href="/accessibility.html">Accessibility Statement</a></li> <li class="semibold"><a href="/ach"><abbr class="bold">ACH</abbr> - Automated Clearing House</a></li> <li class="semibold"><a href="/reference-guidance/green-book/ach-payment-schedule.html">ACH Payment Schedule</a>: Recurring Benefits and Military Active Duty, Reserves, and Benefits</li> <li class="semibold"><a href="/cross-servicing/awg/awg-background.html"><abbr class="bold">AWG</abbr> - Administrative Wage Garnishment</a></li> <li class="semibold"><a href="/arm"><abbr class="bold">ARM</abbr> - Agency Relationship Management</a></li> <li class="semibold"><a href="/agency-priority-goal"><abbr class="bold">APG</abbr> - Agency Priority Goal</a></li> <li class="semibold"><a href="https://fiscaldata.treasury.gov" target="_blank" rel="nofollow noreferrer noopener">America's Finance Guide</a></li> <li class="semibold"><a href="/reference-guidance/cfo/">Annual Fiscal Service Letters</a></li> <li class="semibold"><a href="/reports-statements/financial-report">Annual Report, United States Government</a></li> <li class="semibold"><a href="/careers/employment-policies.html">Anti-Harassment Policy Statement</a></li> <li class="semibold"><a href="/asap"><abbr class="bold">ASAP</abbr> - Automated Standard Application for Payment</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-b" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">B</div> <ul class="flush no-marker"> <li class="semibold"><a href="/bms">Bank Management System</a></li> <li class="semibold"><a href="/reports-statements/mts">Budget Surplus/Deficit Publications</a></li> <li class="semibold"><a href="/eft/bulk-file-format.html">Bulk Data Formats for Salary and Vendor/Miscellaneous Payments</a></li> <li class="semibold"><a href="/business">Business & Institutions, Services for</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-c" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">C</div> <ul class="flush no-marker"> <li class="semibold"><a href="/cas"><abbr class="bold">CAS</abbr> - Card Acquiring Service</a></li> <li class="semibold"><a href="/careers">Careers</a></li> <li class="semibold"><a href="/cmia"><abbr class="bold">CMIA</abbr> - Cash Management Improvement Act</a></li> <li class="semibold"><a href="/cars"><abbr class="bold">CARS</abbr> - Central Accounting Reporting System</a></li> <li class="semibold"><a href="/crs"><abbr class="bold">CRS</abbr> - Centralized Receivables Service</a></li> <li class="semibold"><a href="/training/certifying-officer-training.html">Certifying Officer Training</a></li> <li class="semibold"><a href="/reports-statements/financial-report"><abbr class="bold">CFS</abbr> - Consolidated Financial Statements of the United States Government</a></li> <li class="semibold"><a href="/checkclaims">Check Claims</a></li> <li class="semibold"><a href="/eft/bulk-file-format.html">Check Payment Formats</a></li> <li class="semibold"><a href="/reference-guidance/gold-book">Check Reclamation Guide: The Gold Book</a></li> <li class="semibold"><a href="/cir"><abbr class="bold">CIR</abbr> - Collections Information Repository</a></li> <li class="semibold"><a href="/tcmm/resources.html#reg-31-cfr-part-202">Circular 176: Depositaries and Financial Agents of the Federal Government (31 CFR 202)</a></li> <li class="semibold"><a href="/surety-bonds">Circular 570: Treasury’s Approved Listing of Sureties</a></li> <li class="semibold"><a href="/tcmm">Collateral</a></li> <li class="semibold"><a href="/reports-statements/combined-statement">Combined Statement of Receipts, Outlays, and Balances of the United States Government</a></li> <li class="semibold"><a href="/contact">Contact the Fiscal Service</a></li> <li class="semibold"><a href="/credit-gateway">Credit Gateway</a></li> <li class="semibold"><a href="/ussgl/resources-creditreform.html">Credit Reform Accounting</a></li> <li class="semibold"><a href="/cross-servicing">Cross-Servicing (Debt Collection)</a></li> <li class="semibold"><a href="/reports-statements/cvfr">Current Value of Funds Rate</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-d" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">D</div> <ul class="flush no-marker"> <li class="semibold"><a href="/data-transparency">Data Transparency</a></li> <li class="semibold"><a href="/debt-management/about/about-dcia.html"><abbr class="bold">DCIA</abbr> - Debt Collection Improvement Act (1996)</a></li> <li class="semibold"><a href="/debt-management"><abbr class="bold">DDM</abbr> - Debt Management</a></li> <li class="semibold"><a href="/DNP"><abbr class="bold">DNP</abbr> – Do Not Pay</a></li> <li class="semibold"><a href="/reports-statements/dts/index.html"><abbr class="bold">DTS</abbr> - Daily Treasury Statement</a></li> <li class="semibold"><a href="/us-debit-card">Debit Card</a></li> <li class="semibold"><a href="/debit-gateway">Debit Gateway</a></li> <li class="semibold"><a href="/eft">Direct Deposit (Electronic Funds Transfer)</a></li> <li class="semibold"><a href="/directexpress">Direct Express<sup>®</sup></a></li> </ul> </v-box> </h-box> </div> <div id="az-index-e" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">E</div> <ul class="flush no-marker"> <li class="semibold"><a href="/eaglecash">EagleCash</a></li> <li class="semibold"><a href="/ecollections">eCollections</a></li> <li class="semibold"><a href="/ecommerce-collections">eCommerce Collections</a></li> <li class="semibold"><a href="/ecp">Electronic Check Processing</a></li> <li class="semibold"><a href="/eftps"><abbr class="bold">EFTPS</abbr> - Electronic Federal Tax Payment System</a></li> <li class="semibold"><a href="/eft">Electronic Funds Transfer</a></li> <li class="semibold"><a href="/careers/employment-policies.html">EEO Complaint Process</a></li> <li class="semibold"><a href="/careers/employment-policies.html">EEO/Diversity Policy Statement</a></li> <li class="semibold"><a href="/eft">EFT Payment Formats</a></li> <li class="semibold"><a href="/mailinglists.html">E-Mail Notification Service</a></li> <li class="semibold"><a href="/reports-statements/treasury-reporting-rates-exchange">Exchange Rates (Treasury Reporting Rates of Exchange)</a></li> <li class="semibold"><a href="/ezpay">EZPay</a></li> <li class="semibold"><a href="/events">Events</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-f" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">F</div> <ul class="flush no-marker"> <li class="semibold"><a href="/reference-guidance/fast-book"><abbr class="bold">FAST</abbr> - Federal Accounts Symbols and Titles (FAST Book)</a></li> <li class="semibold"><a href="https://treasurydirect.gov/government/federal-investments-program/" target="_blank" rel="nofollow noreferrer noopener"><abbr class="bold">FEDInvest</abbr> – FedInvest - Federal Investments Program</a></li> <li class="semibold"><a href="https://treasurydirect.gov/government/federal-borrowings-program/" target="_blank" rel="nofollow noreferrer noopener">Federal Borrowings Program</a></li> <li class="semibold"><a href="/fds">Federal Disbursement Services </a></li> <li class="semibold"><a href="/federal-tax-collection">Federal Tax Application</a></li> <li class="semibold"><a href="/federal-tax-collection">Federal Tax Collection Service</a></li> <li class="semibold"><a href="/fit"><abbr class="bold">FIT</abbr> - Financial Innovation and Transformation</a></li> <li class="semibold"><a href="/financial-management-budget-standardization">Financial Management and Standardization</a></li> <li class="semibold"><a href="/fmsc/financial-management-standards.html">Financial Management Standards </a></li> <li class="semibold"><a href="https://tfx.treasury.gov/fmqsmo" target="_blank" rel="noreferrer nofollow noopener">Financial Management Quality Service Management Office (FM QSMO)</a></li> <li class="semibold"><a href="/fmsc">FMSC – Financial Management Standards Committee </a></li> <li class="semibold"><a href="/reports-statements/financial-report">Financial Report of the United States Government</a></li> <li class="semibold"><a href="/data-registry">Fiscal Service Data Registry</a></li> <li class="semibold"><a href="/about.html">Fiscal Service Locations</a></li> <li class="semibold"><a href="https://fmvision.fiscal.treasury.gov" target="_blank" rel="nofollow noreferrer noopener">FM Vision</a></li> <li class="semibold"><a href="/foia.html"><abbr class="bold">FOIA</abbr> - Freedom of Information Act</a></li> <li class="semibold"><a href="/unpaid-foreign-claims">Foreign Claims (Unpaid)</a></li> <li class="semibold"><a href="/forms.html">Forms</a></li> <li class="semibold"><a href="https://arc.fiscal.treasury.gov/" target="_blank" rel="nofollow noreferrer noopener">Franchise Services</a></li> <li class="semibold"><a href="/reports-statements/fbwt">Fund Balance With Treasury</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-g" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">G</div> <ul class="flush no-marker"> <li class="semibold"><a href="/g-invoice">G-Invoicing</a></li> <li class="semibold"><a href="/general-fund">General Fund</a></li> <li class="semibold"><a href="/gln">General Lockbox Network</a></li> <li class="semibold"><a href="/public">General Public, Services for</a></li> <li class="semibold"><a href="https://fiscaldata.treasury.gov/datasets/gift-contributions-reduce-debt-held-by-public/gift-contributions-to-reduce-the-public-debt" target="_blank" rel="nofollow noreferrer noopener">Gifts to reduce the Public Debt</a></li> <li class="semibold"><a href="/public/gifts-to-government.html">Gifts to the United States Government</a></li> <li class="semibold"><a href="/reference-guidance/gold-book">Gold Book (Reclamations Procedures)</a></li> <li class="semibold"><a href="https://fiscal.treasury.gov/GoDirect/" target="_blank" rel="nofollow noreferrer noopener">Go Direct</a></li> <li class="semibold"><a href="/reports-statements/gold-report">Gold Report</a></li> <li class="semibold"><a href="/government">Government Agencies, Services for</a></li> <li class="semibold"><a href="/gwa"><abbr class="bold">GWA</abbr> – Governmentwide Accounting</a></li> <li class="semibold"><a href="/gfrs"><abbr class="bold">GFRS</abbr> – Governmentwide Financial Report System</a></li> <li class="semibold"><a href="/gtas"><abbr class="bold">GTAS</abbr> – Governmentwide Treasury Account Symbol Adjusted Trial Balance System</a></li> <li class="semibold"><a href="/debt-management">Governmentwide Debt Collection</a></li> <li class="semibold"><a href="/reference-guidance/green-book">Green Book</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-h" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">H</div> <ul class="flush no-marker"> <li class="semibold"><a href="/about.html">History of the Fiscal Service</a></li> <li class="semibold"><a href="/careers">Human Resources</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-i" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">I</div> <ul class="flush no-marker"> <li class="semibold"><a href="/gfrs"><abbr class="bold">IFCS</abbr> - Intragovernmental Fiduciary Confirmation System</a></li> <li class="semibold"><a href="/ipac"><abbr class="bold">IPAC</abbr> - Intragovernmental Payment and Collection System</a></li> <li class="semibold"><a href="/ipp"><abbr class="bold">IPP</abbr> - Invoice Processing Platform</a></li> <li class="semibold"><a href="/imprest-fund">Imprest Fund</a></li> <li class="semibold"><a href="/irs-lockbox">IRS Lockbox</a></li> <li class="semibold"><a href="/prompt-payment">Interest Calculators</a></li> <li class="semibold"><a href="/its">International Treasury Services (ITS.gov)</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-j" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">J</div> <ul class="flush no-marker"> <li class="semibold"><a href="/judgment-fund">Judgment Fund</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-k" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">K</div> <ul class="flush no-marker"> <li class="semibold"><a href="/fds"><abbr class="bold">KFC</abbr> - Kansas City Financial Center (now Federal Disbursement Services)</a></li> <li class="semibold"><a href="/fds/paymentnews.html">KFC Dispatch (now Payment News)</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-l" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">L</div> <ul class="flush no-marker"> <li class="semibold"><a href="/news"><abbr class="bold">LPA</abbr> - Legislative and Public Affairs</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-m" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">M</div> <ul class="flush no-marker"> <li class="semibold"><a href="/mbdp"><abbr class="bold">MBDP</abbr> - Minority Bank Deposit Program</a></li> <li class="semibold"><a href="/mmc"><abbr class="bold">MMC</abbr> - Military Meal Checks Program </a></li> <li class="semibold"><a href="/pirs">Modernization, Innovation, and Payment Resolution</a> (now Payment Integrity and Resolution Services) </li> <li class="semibold"><a href="https://fiscaldata.treasury.gov/datasets/monthly-statement-public-debt/summary-of-treasury-securities-outstanding" target="_blank" rel="nofollow noreferrer noopener"><abbr class="bold">MSPD</abbr> - Monthly Statement of the Public Debt</a></li> <li class="semibold"><a href="/reports-statements/mts"><abbr class="bold">MTS</abbr> - Monthly Treasury Statement</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-n" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">N</div> <ul class="flush no-marker"> <li class="semibold"><a href="/fds">National Payment Center of Excellence (NPCE) </a>(now Federal Disbursement Services)</li> <li class="semibold"><a href="/pirs">National Payment Integrity and Resolution Center </a>(now Payment Integrity and Resolution Services)</li> <li class="semibold"><a href="/fds/paymentnews.html">NPCE Payment News </a>(now Federal Disbursement Services)</li> <li class="semibold"><a href="/navy-cash">Navy Cash/Marine Cash</a></li> <li class="semibold"><a href="/news">News from the Fiscal Service</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-o" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">O</div> <ul class="flush no-marker"> <li class="semibold"><a href="/otcnet">OTCnet</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-p" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">P</div> <ul class="flush no-marker"> <li class="semibold"><a href="/pirs"><abbr class="bold">PIRS</abbr> - Payment Integrity and Resolution Services</a> </li> <li class="semibold"><a href="/pacer"><abbr class="bold">PACER</abbr> - Payments, Claims and Enhanced Reconciliation</a></li> <li class="semibold"><a href="/pam"><abbr class="bold">PAM</abbr> - Payment Automation Manager</a></li> <li class="semibold"><a href="/payment-integrity-center"><abbr class="bold">PICOE</abbr> - Payment Integrity Center</a></li> <li class="semibold"><a href="/pirs"><abbr class="bold">PFC</abbr> - Philadelphia Financial Center</a> (now Payment Integrity and Resolution Services)</li> <li class="semibold"><a href="/pay.gov" aria-label="pay.gov link from header">Pay.gov</a></li> <li class="semibold"><a href="/eft/bulk-file-format.html">Payment Formats</a></li> <li class="semibold"><a href="/pir"><abbr class="bold">PIR</abbr> - Payment Information Repository</a></li> <li class="semibold"><a href="/pirs">PFC Journal</a></li> <li class="semibold"><a href="/news">Press Releases</a></li> <li class="semibold"><a href="/judgment-fund">Private Relief Act</a></li> <li class="semibold"><a href="/pia.html">Privacy and Civil Liberties Impact Assessments</a></li> <li class="semibold"><a href="/privacy.html">Privacy Policy and Legal Notices</a></li> <li class="semibold"><a href="/prompt-payment">Prompt Payment</a></li> <li class="semibold"><a href="/news">Public Affairs, Legislative and (LPA)</a></li> <li class="semibold"><a href="/public">Public, Services for the</a></li> <li class="semibold"><a href="/reports-statements/">Publications, Fiscal Service</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-r" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">R</div> <ul class="flush no-marker"> <li class="semibold"><a href="/reports-statements/rates-sureties.html">Rates & Sureties</a></li> <li class="semibold"><a href="/reference-guidance/gold-book">Reclamations, Checks</a></li> <li class="semibold"><a href="/reference-guidance">Reference & Guidance</a></li> <li class="semibold"><a href="/contact"><abbr class="bold">RFC</abbr> - Regional Financial Center</a></li> <li class="semibold"><a href="/reports-statements">Reports</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-s" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">S</div> <ul class="flush no-marker"> <li class="semibold"><a href="/sam"><abbr class="bold">SAM</abbr> - Shared Accounting Module</a></li> <li class="semibold"><a href="/ussgl"><abbr class="bold">SGL/USSGL</abbr> - United States Standard General Ledger</a></li> <li class="semibold"><a href="https://treasurydirect.gov/government/slgs/" target="_blank" rel="nofollow noreferrer noopener"><abbr class="bold">SLGS</abbr> – State and Local Government Securities</a></li> <li class="semibold"><a href="/sps"><abbr class="bold">SPS</abbr> - Secure Payment System</a></li> <li class="semibold"><a href="https://treasurydirect.gov/savings-bonds/" target="_blank" rel="nofollow noreferrer noopener">Savings Bonds</a></li> <li class="semibold"><a href="https://arc.fiscal.treasury.gov/" target="_blank" rel="nofollow noreferrer noopener">Shared Services</a></li> <li class="semibold"><a href="/ussgl">Standard General Ledger, United States (USSGL)</a></li> <li class="semibold"><a href="https://treasurydirect.gov/government/slgs/" target="_blank" rel="nofollow noreferrer noopener">State and Local Government Securities Overview</a></li> <li class="semibold"><a href="/state-and-local-withholding">State and Local Tax Withholding </a></li> <li class="semibold"><a href="/reports-statements">Statements</a></li> <li class="semibold"><a href="/reports-statements/gold-report">Status Report of U.S. Treasury-Owned Gold</a></li> <li class="semibold"><a href="/stored-value-card">Stored Value Card</a></li> <li class="semibold"><a href="https://treasurydirect.gov/government/public-debt-reports/" target="_blank" rel="nofollow noreferrer noopener"><abbr class="bold">SDA</abbr> – Summary Debt Accounting</a></li> <li class="semibold"><a href="/surety-bonds">Surety Bonds</a></li> <li class="semibold"><a href="/reference-guidance/system-access.html">Systems Access</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-t" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">T</div> <ul class="flush no-marker"> <li class="semibold"><a href="/tin"><abbr class="bold">TIN</abbr> - Taxpayer Identifying Number</a></li> <li class="semibold"><a href="/tax-refund-offset.html"><abbr class="bold">TRO</abbr> - Tax Refund Offset</a></li> <li class="semibold"><a href="/tax-refund-offset.html">Tax Refund Offset FAQ</a></li> <li class="semibold"><a href="/training">Training Opportunities</a></li> <li class="semibold"><a href="/gtas/glossary.html"><abbr class="bold">TAS</abbr> - Treasury Account Symbol</a></li> <li class="semibold"><a href="/reports-statements/combined-statement"><abbr class="bold">TAR</abbr> - Treasury Annual Report Appendix</a></li> <li class="semibold"><a href="/treasury-bank-mentor-protege-program">Treasury Bank Mentor-Protégé Program</a></li> <li class="semibold"><a href="/reports-statements/treasury-bulletin">Treasury Bulletin</a></li> <li class="semibold"><a href="/tcis"><abbr class="bold">TCIS</abbr> - Treasury Check Information System</a></li> <li class="semibold"><a href="/reference-guidance/gold-book">Treasury Check Security Features</a></li> <li class="semibold"><a href="/tcmm"><abbr class="bold">TCMM</abbr> - Treasury Collateral Management & Monitoring</a></li> <li class="semibold"><a class="no-icon" href="https://tfx.treasury.gov/tfm" rel="nofollow noreferrer noopener" target="_blank"><abbr class="bold">TFM</abbr> - Treasury Financial Manual</a></li> <li class="semibold"><a href="https://www.treasurydirect.gov/government/treasury-managed-accounts/" target="_blank" rel="nofollow noreferrer noopener"><abbr class="bold">TMA</abbr> - Treasury Managed Accounts</a></li> <li class="semibold"><a href="/top"><abbr class="bold">TOP</abbr> - Treasury Offset Program</a></li> <li class="semibold"><a href="/debt-management/resources/debt-management-governmentwide-reports.html"><abbr class="bold">TROR</abbr> - Treasury Report on Receivables</a></li> <li class="semibold"><a href="/tga"><abbr class="bold">TGA</abbr> - Treasury General Account </a></li> <li class="semibold"><a href="https://www.treasurydirect.gov/savings-bonds/" target="_blank" rel="nofollow noreferrer noopener">Treasury Securities and Programs</a></li> <li class="semibold"><a href="https://www.treasurydirect.gov/auctions/upcoming/" target="_blank" rel="nofollow noreferrer noopener"><abbr class="bold">TSS</abbr> - Treasury Securities Services</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-u" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">U</div> <ul class="flush no-marker"> <li class="semibold"><a href="/unclaimed-assets.html">Unclaimed Assets, FAQ</a></li> <li class="semibold"><a href="/us-debit-card">U.S. Debit Card</a></li> <li class="semibold"><a href="https://www.USAspending.gov" target="_blank" rel="noopener noreferrer">USA Spending</a></li> <li class="semibold"><a href="/ussgl"><abbr class="bold">USSGL</abbr> - United States Standard General Ledger</a></li> <li class="semibold"><a href="/unpaid-foreign-claims">Unpaid Foreign Claims</a></li> </ul> </v-box> </h-box> </div> <div id="az-index-v" data-expandable-region hidden> <h-box> <v-box data-margin="bottom-medium"> <hr data-margin="bottom-medium"> <div class="x-large semibold" data-margin="bottom-medium">V</div> <ul class="flush no-marker"> <li class="semibold"><a href="/eft/vendor-guidance.html">Vendor Payment Guidance</a></li> </ul> </v-box> </h-box> </div> </v-box> </h-box> </div> <div id="header-search" aria-label="header search" data-expandable-region hidden> <form role="search" accept-charset="UTF-8" action="//search.usa.gov/search" id="search_form_header" method="get" aria-label="header-search" name="header-search"> <h-box> <v-box data-hidden="sm md" data-span="lg-2"></v-box> <v-box data-span="lg-8" data-margin="top-medium bottom-medium"> <div class="input-wrapper"> <input name="utf8" type="hidden" value="✓"> <input id="affiliate-header" name="affiliate" type="hidden" value="fiscal"> <input autocomplete="off" class="usagov-search-autocomplete" id="query" maxlength="256" name="query" type="search" placeholder="Search Fiscal Service" aria-label="Header Search Fiscal Service" aria-atomic="true"> <button type="submit" value="" aria-label="submit header search"></button> </div> </v-box> <v-box data-hidden="sm md" data-span="lg-2"></v-box> </h-box> </form> </div> </content-lock> </div> </header>  <noscript> <alert-banner class="yellow-background" aria-atomic="true"> <content-lock> <h-box> <v-box data-span="sm-2 md-4 lg-9" data-align="middle"> <p class="medium red-alert-icon"> <span class="bold italic">JavaScript Disabled</span><br/> Some features of this site will not work with JavaScript disabled. Please enable JavaScript to use all features. </p> </v-box> </h-box> </content-lock> </alert-banner> </noscript> <script type="text/javascript"> // ForeSee Production Embed Script v2.01 // DO NOT MODIFY BELOW THIS LINE ***************************************** ;(function (g) { var d = document, am = d.createElement('script'), h = d.head || d.getElementsByTagName("head")[0], fsr = 'fsReady', aex = { "src": "//gateway.foresee.com/sites/fiscal-treasury-gov/production/gateway.min.js", "type": "text/javascript", "async": "true", "data-vendor": "fs", "data-role": "gateway" }; for (var attr in aex) { am.setAttribute(attr, aex[attr]); } h.appendChild(am); g[fsr] || (g[fsr] = function () { var aT = '__' + fsr + '_stk__'; g[aT] = g[aT] || []; g[aT].push(arguments); }); })(window); // DO NOT MODIFY ABOVE THIS LINE ***************************************** // Un-comment out the function below when you are ready to input your variable /*fsReady(function() { FSR.CPPS.set('name','value'); // use single quotes when passing a static-value FSR.CPPS.set('name2',somevariable); // don't use quotes for a dynamic value FSR.CPPS.set('name3',othervariable); // add as many CPPs as you like in this way });*/ // DO NOT MODIFY ABOVE THIS LINE ***************************************** </script> <main id="main"> <section> <content-lock> <h-box> <v-box> <nav class="breadcrumbs x-small"> <ul> <li><a href="/">Bureau of the Fiscal Service</a></li> <li><a href="/pirs/index.html">Payment Integrity and Resolution Services</a></li> <li>If You Want To...</li> </ul> </nav> </v-box> </h-box> <h-box> <v-box data-margin="bottom-large"> <h1 class="x-large semibold bar">If You Want To...</h1> </v-box> </h-box> <h-box id="report-lost-stolen-check"> <v-box data-margin="bottom-large"> <h2 class="large semibold">Find Information About a Payment</h2> <p>If you received a check or EFT (Electronic Funds Transfer) payment from Treasury and don't know why it was sent to you, the Bureau of the Fiscal Service Call Center can help. The Bureau of the Fiscal Service Call Center can be reached by calling <a href="tel:+1-855-868-0151">1-855-868-0151</a>, Option 2.</p> <h2 class="large semibold">The Bureau of the Fiscal Service Call Center can assist with many questions including:</h2> <p><span class="bold">Report a Lost or Stolen Check:</span> Contact the paying agency and report the loss or theft. You will be sent information on the check claims process, including forms you must return for processing.</p> <ul> <li>After you have completed all the required steps, you can call and request an update of the status of your claim. <a href="tel:+1-855-868-0151">1-855-868-0151</a>, option 1</li> </ul> <p><span class="bold">Returns:</span> Misdirected payments that are returned for reasons such as bad address, invalid account, deceased payees, and other reasons. Please call <a href="tel:+1-855-868-0151">855-868-0151</a>, Option 1.</p> <p><span class="bold">Cancellations:</span> Payments that are cancelled due to being stale date, offset, or cashed after cancellation was requested by the agency, please call <a href="tel:+1-855-868-0151">855-868-0151</a>, Option 1</p> <p><span class="bold">Reclamations:</span> Recovery of payments made to deceased or non-entitled payees, please call <a href="tel:+1-855-868-0151">855-868-0151</a>, Option 1</p> <p><span class="bold">Non-Receipt Claims:</span> Request help researching alleged non-receipt of payments by a recipient, please call <a href="tel:+1-855-868-0151">855-868-0151</a>, Option 1</p> <p><span class="bold">Check Reconciliation Exceptions:</span> Treasury checks that are misread, counterfeit, or altered, please call <a href="tel:+1-855-868-0151">855-868-0151</a>, Option 1</p> <p><span class="bold">Detailed Payment Requests:</span> Requests from entities to satisfy Congressional or a Freedom of Information Act (FOIA), visit <a href="/foia.html">https://www.fiscal.treasury.gov/foia.html</a> for FOIA requests or e-mail <a href="mailto:CongressionalInquiries@fiscal.treasury.gov">CongressionalInquiries@fiscal.treasury.gov</a> for Congressional inquiries.</p> <p><span class="bold">Payment Requests for Investigations:</span> Are you with a federal agency Office of Inspector General or Law Enforcement group investigating a legal matter involving federal payments? Please contact <a href="mailto:FDS.customersupport@fiscal.treasury.gov">FDS.customersupport@fiscal.treasury.gov</a> or <a href="mailto:paymentintegrity@fiscal.treasury.gov">paymentintegrity@fiscal.treasury.gov</a>.</p> <p><span class="bold">General Payment Questions or Inquiries:</span> If you are a member of the public, a federal agency, or from a financial institution and have general questions about a payment issued by a federal agency or need help related to an existing payment, please call <a href="tel:+1-855-868-0151">855-868-0151</a>, Option 2</p> <p><span class="bold">Fraud Detection and Integrity Analysis:</span> If you represent a federal program agency or financial institution and have questions or need help with a payment related issue where fraud is suspected, please call <a href="tel:+1-855-868-0151">1-855-868-0151</a>, Option 1</p> <p><span class="bold">Replace an Expired Check:</span> If you have an expired Treasury check, you must contact the federal agency which authorized issuance of the check payment. They will be able to reissue your check. If you need help identifying which federal agency issued the payment, please call <a href="tel:+1-855-868-0151">1-855-868-0151</a>, Option 2 and a representative can help you identify the correct agency to contact.</p> <p><span class="bold">Update Your Name/Address:</span> Fiscal Service is unable to make any changes in your payment information. To update the personal information associated with a federal payment – including your name, address, bank account, etc. – you will need to contact the federal agency that pays you. Agencies maintain payment records and can update them at your direction. To avoid any possible delays in receiving your payments, notify the paying agency immediately following any changes. If you need help identifying which federal agency issued the payment, please call <a href="tel:+1-855-868-0151">1-855-868-0151</a>, Option 2 and a representative can help you identify the correct agency to contact.</p> <p>If you are calling about any issue related to a tax refund, tax filing, or general tax matter, you will need to contact the Internal Revenue Service. You can reach the agency through:</p> <dl> <dt class="bold">Internal Revenue Service (IRS)</dt> <dd> <a href="https://www.irs.gov/" rel="noopener noreferrer" target="_blank">Internal Revenue Service (IRS)</a><br> <a href="tel:+1-800-829-1040">1-800-829-1040</a> </dd> </dl> </v-box> </h-box> </content-lock> </section> <section class="lighter-background"> <content-lock> <h-box> <v-box data-margin="bottom-large"> <h2 class="large semibold">Enroll in Direct Deposit</h2> <p>To enroll in Direct Deposit of a federal payment, you will need to contact the government agency that pays you. For most agencies, the first step is to complete the direct deposit enrollment form. Be sure to verify with your bank the routing and account number information that is required. Return the completed form to the paying agency or to your bank.</p> <h2 class="large semibold">GoDirect® – For Assistance setting up Direct Deposit</h2> <p>The U.S. Department of the Treasury requires federal benefit payments to be issued electronically – through direct deposit to a bank or credit union account or to a Direct Express® Debit Mastercard® card. A direct deposit is the electronic transfer of a federal payment owed to you and sent directly to your bank for deposit to your checking, share draft, or savings account. It’s safer, more secure, and more convenient than receiving your payment by check. You must have a bank account to receive your payments by direct deposit.</p> <p>To request assistance with setting up Direct Deposit for a federal benefit payment, please visit <a href="https://godirect.gov/" rel="noopener noreferrer" target="_blank">https://godirect.gov</a> or call one of the following numbers:</p> <p><a href="tel:+1-800-333-1795">1-800-333-1795</a> (English)<br> <a href="tel:+1-800-333-1792">1-800-333-1792</a> (Español)</p> <h2 class="large semibold">International Direct Deposit</h2> <p>If you are located outside of the United States and wish to arrange for Direct Deposit to your foreign bank account, please contact the federal agency that issues you a payment or benefit for specific instruction. Key benefit issuing agency contact information is listed below under Other Helpful Links.</p> <p>You may also visit Go Direct® - Enroll By Mail and scroll down to “International”: <a href="https://godirect.gov/gpw/enroll-by-mail/" rel="noopener noreferrer" target="_blank">Go Direct® - Enroll By Mail</a></p> </v-box> </h-box> </content-lock> </section> <section> <content-lock> <h-box> <v-box data-margin="bottom-large"> <h2 class="large semibold">Other Helpful Links:</h2> <p>Please contact the federal agency that authorized your payment at the numbers listed below:</p> <dl> <dt class="bold">Social Security Administration</dt> <dd> <a href="https://www.ssa.gov/" rel="noopener noreferrer" target="_blank">SSA Website</a><br> <a href="tel:+1-800-772-1213">1-800-772-1213</a> </dd> <dt class="bold">Internal Revenue Service (IRS)</dt> <dd> <a href="https://www.irs.gov/" rel="noopener noreferrer" target="_blank">IRS Website</a><br> <a href="tel:+1-800-829-1040">1-800-829-1040</a> </dd> <dt class="bold">Department of Veterans Affairs</dt> <dd> <a href="https://www.va.gov/" rel="noopener noreferrer" target="_blank">VA Website</a><br> <a href="tel:+1-800-827-1000">1-800-827-1000</a> </dd> <dt class="bold">Office of Personnel Management</dt> <dd> <a href="https://www.opm.gov/" rel="noopener noreferrer" target="_blank">OPM Website</a><br> <a href="tel:+1-888-772-1213">1-888-767-6738</a></dd> <dt class="bold">Railroad Retirement Board</dt> <dd> <a href="https://www.rrb.gov/" rel="noopener noreferrer" target="_blank">RRB Website</a><br> <a href="tel:+1-877-772-5772">1-877-772-5772</a></dd> <dt class="bold">Defense Finance and Accounting Service</dt> <dd> <em>Used for all Department of Defense payments</em><br> <a href="https://www.dfas.mil/" rel="noopener noreferrer" target="_blank">DFAS Website</a><br> </dd> </dl> </v-box> </h-box> </content-lock> </section>  <section aria-label="last modified" class="hide-print"> <content-lock> <h-box> <v-box data-margin="none"> <p 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