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Customer Survey - YCAT - Yuma County Intergovernmental Public Transportation Authority
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<div class="weather" style="display:inline; text-align:center; margin:10px 5px; width:65px; float:left;"> <div><span style="font-size:8pt; line-height:12pt;"><b>Monday</b></span></div> <img src="/art/weather//small/mostly_sunny.gif" alt="weather"?> <br> <span class="condition"> <span style="color:#000000; font-size:9pt;">77°</span> <span style="color:#6699CC; font-size:9pt;">54°</span> <!--Partly Sunny--> </span> </div> <div class="weather" style="display:inline; text-align:center; margin:10px 5px; width:65px; float:left;"> <div><span style="font-size:8pt; line-height:12pt;"><b>Tuesday</b></span></div> <img src="/art/weather//small/sunny.gif" alt="weather"?> <br> <span class="condition"> <span style="color:#000000; font-size:9pt;">79°</span> <span style="color:#6699CC; font-size:9pt;">60°</span> <!--Mostly Sunny--> </span> </div> <div class="weather" style="display:inline; text-align:center; margin:10px 5px; width:65px; float:left;"> <div><span style="font-size:8pt; line-height:12pt;"><b>Wednesday</b></span></div> <img src="/art/weather//small/mostly_sunny.gif" alt="weather"?> <br> <span class="condition"> <span style="color:#000000; font-size:9pt;">77°</span> <span style="color:#6699CC; font-size:9pt;">56°</span> <!--Partly Sunny--> </span> </div> </div> </div> <div id="navigation"> <ul id="topnav"> <li> <a href="/routes-and-services.html" class="routes-services">Routes & Services</a> <div class="sub"> <ul style="width:160px;"> <li><h2>Routes</h2></li> <!--<li><a href="/routes/1">Red Route 1</a></li>--> <li><a href="/routes/2">Orange Route 2</a></li> <li><a href="/routes/4">Green Route 4/4A</a></li> <li><a href="/routes/5">Blue Route 5</a></li> <li><a href="/routes/6a">Purple Route 6A</a></li> <li><a href="/routes/8">Gold Route 8</a></li> <li><a href="/routes/9">Silver Route 9</a></li> <li><a href="/routes/10">Turquoise Route 10</a></li> </ul> <ul style="width:180px;"> <li><h2> </h2> <li><a href="/routes/95">Yellow Route 95</a></li> <!--<li><a 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href="/document-library.html" class="document-library">Document Library</a> </li> <li> <a href="/contact-us.html" class="contact-us">Contact Us</a> <div class="sub" style="left:-60px;"> <ul style="width: 175px;"> <li><a href="/customer-comments.html">Customer Comments</a></li> <li><a href="/customer-survey.html">Customer Survey</a></li> <li><a href="/request-for-public-information.html">Request For Public Information</a></li> <li><a href="/staff-directory.html">Staff Directory</a></li> <li><a href="/customer_rights.html">Customer Rights</a></li> <li><a href="/ada_complaints.html">ADA Complaints</a></li> <li><a href="/welcome-message.html">Welcome Message</a></li> <li><a href="/signup.html">Email Sign Up</a></li> </ul> </div> </li> <!--<li> </li>--> </ul> </div> <div id="wrapper"> <div id="maincontent"> <div data-role="collapsible" data-collapsed="true" data-theme="b" data-content-theme="d" class="sidebar-subnav"> <h3 class="mobile-display-only">More in this section</h3> <ul data-role="listview" data-theme="c" data-dividertheme="d"> <li data-role="list-divider" id="subnav-divider"><h2>Contact Us</h2></li> <li><a href="/customer-comments.html">Customer Comments</a></li> <li><a href="/customer-survey.html">Customer Survey</a></li> <li><a href="/request-for-public-information.html">Request For Public Information</a></li> <li><a href="/staff-directory.html">Staff Directory</a></li> <li><a href="/customer_rights.html">Customer Rights</a></li> <li><a href="/ada_complaints.html">ADA Complaints</a></li> <li><a href="/welcome-message.html">Welcome Message</a></li> <li><a href="/signup.html">Email Sign Up</a></li> </ul> </div> <div class="maincontent-with-subnav"> <!--MAIN CONTENT--> <div id="page_body"> <div id="cms_body"> <!-- content --> <h1>Customer Survey</h1> <hr> <h2>How was your trip?</h2> <p>Thank you for choosing YCAT! To continue providing our customers with the highest level of customer service, we would appreciate your input in rating our performance during your recent bus experience. This survey will only take a moment.</p> <hr> <form method="post" action="/customer-survey.html"> <h2>Demographics:</h2> <table width="100%" align="center" border="0" cellpadding="5" cellspacing="0"> <tr> <td align="left" valign="top"><b>Gender:</b></td> <td align="left"> <select name="gender"> <option value="" SELECTED>Please Select</option> <option value="male" >Male</option> <option value="female" >Female</option> <option value="prefer not to say" >Prefer not to say</option> <option value="other" >Other</option> </select> </td> </tr> <tr> <td align="left" valign="top"></td> <td align="left"><i style="color:#cc6600;">if other add details here:</i><br><input size="26" name="gender_other" value="" class="inputbox" type="text"></td> </tr> <tr> <td align="left" valign="top"><b>Age:</b></td> <td align="left"> <select name="age"> <option value="" SELECTED>Please Select</option> <option value="0-18" >0-18 years old</option> <option value="19-30" >19-30 years old</option> <option value="30-64" >30-64 years old</option> <option value="65+" >65+</option> <option value="prefer not to say" >Prefer not to say</option> </select> </td> </tr> <tr> <td align="left" valign="top"><b>Ethnicity:</b></td> <td align="left"> <select name="ethnicity"> <option value="" SELECTED>Please Select</option> <option value="Asian" >Asian</option> <option value="Black/African American" >Black/African American</option> <option value="Indigenous American" >Indigenous American</option> <option value="Latino or Hispanic" >Latino or Hispanic</option> <option value="Native Hawaiian or Pacific Islander" >Native Hawaiian or Pacific Islander</option> <option value="White/Caucasian" >White/Caucasian</option> <option value="Other/Unknown/Two or More" >Other/Unknown/Two or More</option> <option value="prefer not to say" >Prefer not to say</option> </select> </td> </tr> <tr> <td align="left" valign="top"><b>Primary Language:</b></td> <td align="left"> <select name="language"> <option value="" SELECTED>Please Select</option> <option value="English" >English</option> <option value="Spanish" >Spanish</option> <option value="other" >Other</option> </select> </td> </tr> <tr> <td align="left" valign="top"></td> <td align="left"><i style="color:#cc6600;">if other add details here:</i><br><input size="26" name="lang_other" value="" class="inputbox" type="text"></td> </tr> <tr> <td align="left" valign="top"><b>City/Community you live in:</b></td> <td align="left"> <select name="city"> <option value="" SELECTED>Please Select</option> <option value="Algodones, Baja California, Mexico" >Algodones, Baja California, Mexico</option> <option value="City of Yuma" >City of Yuma</option> <option value="Cocopah Tribal Land" >Cocopah Tribal Land</option> <option value="Fort Yuma/Quechan Tribal Land" >Fort Yuma/Quechan Tribal Land</option> <option value="Fortuna Foothills" >Fortuna Foothills</option> <option value="Gadsden" >Gadsden</option> <option value="San Luis Rio Colorado, Sonora, Mexico" >San Luis Rio Colorado, Sonora, Mexico</option> <option value="San Luis, AZ" >San Luis, AZ</option> <option value="Somerton" >Somerton</option> <option value="Winterhaven, CA" >Winterhaven, CA</option> <option value="Yuma County" >Yuma County</option> <option value="other" >Other</option> </select> </td> </tr> <tr> <td align="left" valign="top"></td> <td align="left"><i style="color:#cc6600;">if other add details here:</i><br><input size="26" name="city_other" value="" class="inputbox" type="text"></td> </tr> <tr> <td align="left" valign="top"><b>Reason for your trip today:</b></td> <td align="left"> <select name="reason"> <option value="" SELECTED>Please Select</option> <option value="Work" >Work</option> <option value="medical" >medical</option> <option value="school" >school</option> <option value="leisure" >leisure</option> <option value="social" >social</option> <option value="other" >Other</option> </select> </td> </tr> <tr> <td align="left" valign="top"></td> <td align="left"><i style="color:#cc6600;">if other add details here:</i><br><input size="26" name="reason_other" value="" class="inputbox" type="text"></td> </tr> <tr> <td align="left" valign="top"><b>What change is the most important to you?:</b></td> <td align="left"> <select name="change"> <option value="" SELECTED>Please Select</option> <option value="More frequency of service" >More frequency of service</option> <option value="Earlier bus service" >Earlier bus service</option> <option value="Later bus service" >Later bus service</option> <option value="Tap Pay (Apple Pay/Google Pay etc.)" >Tap Pay (Apple Pay/Google Pay etc.)</option> <option value="More Shelters" >More Shelters</option> <option value="App to track buses" >App to track buses</option> <option value="other" >Other</option> </select> </td> </tr> <tr> <td align="right" valign="top"></td> <td align="left"><i style="color:#cc6600;">if other add details here:</i><br><input size="26" name="change_other" value="" class="inputbox" type="text"></td> </tr> <tr> <td align="left" valign="top"><b>Last mile. Once you get off the bus, how do get to your destination:</b></td> <td align="left"> <select name="last_mile"> <option value="" SELECTED>Please Select</option> <option value="Walk" >Walk</option> <option value="Bike" >Bike</option> <option value="Ride from someone else (friend/family)" >Ride from someone else (friend/family)</option> <option value="Mobility Device (scooter/wheelchair)" >Mobility Device (scooter/wheelchair)</option> <option value="other" >Other</option> </select> </td> </tr> <tr> <td align="right" valign="top"></td> <td align="left"><i style="color:#cc6600;">if other add details here:</i><br><input size="26" name="last_mile_other" value="" class="inputbox" type="text"></td> </tr> </table> <p> </p> <h2>Rates:</h2> <table width="100%" align="center" border="0" cellpadding="5" cellspacing="0"> <tr> <td colspan="2"> <p style="color:#cc6600;">On a scale of 1-5, where 1 being not satisfied and 5 being very satisfied</p> <h5>How satisified are you with:</h5> </td> </tr> <tr> <td align="left" valign="top"><b>Current overall bus service:</b></td> <td align="left"> <select name="overall_service"> <option value="" SELECTED>Please Select</option> <option value="1" >1</option> <option value="2" >2</option> <option value="3" >3</option> <option value="4" >4</option> <option value="5" >5</option> </select> </td> </tr> <tr> <td align="left" valign="top"><b>Bus Drivers Customer Service:</b></td> <td align="left"> <select name="driver_service"> <option value="" SELECTED>Please Select</option> <option value="1" >1</option> <option value="2" >2</option> <option value="3" >3</option> <option value="4" >4</option> <option value="5" >5</option> </select> </td> </tr> <tr> <td align="left" valign="top"><b>Fare Price:</b></td> <td align="left"> <select name="fare_price"> <option value="" SELECTED>Please Select</option> <option value="1" >1</option> <option value="2" >2</option> <option value="3" >3</option> <option value="4" >4</option> <option value="5" >5</option> </select> </td> </tr> <tr> <td align="left" valign="top"><b>On-time performance (arriving on time):</b></td> <td align="left"> <select name="ontime"> <option value="" SELECTED>Please Select</option> <option value="1" >1</option> <option value="2" >2</option> <option value="3" >3</option> <option value="4" >4</option> <option value="5" >5</option> </select> </td> </tr> <tr> <td align="left" valign="top"><b>Bus cleanliness:</b></td> <td align="left"> <select name="bus_cleanliness"> <option value="" SELECTED>Please Select</option> <option value="1" >1</option> <option value="2" >2</option> <option value="3" >3</option> <option value="4" >4</option> <option value="5" >5</option> </select> </td> </tr> <tr> <td align="left" valign="top"><b>Bus stop cleanliness:</b></td> <td align="left"> <select name="stop_cleanliness"> <option value="" SELECTED>Please Select</option> <option value="1" >1</option> <option value="2" >2</option> <option value="3" >3</option> <option value="4" >4</option> <option value="5" >5</option> </select> </td> </tr> <tr> <td align="left" valign="top"><b>Bus driven safely:</b></td> <td align="left"> <select name="driven_safely"> <option value="" SELECTED>Please Select</option> <option value="1" >1</option> <option value="2" >2</option> <option value="3" >3</option> <option value="4" >4</option> <option value="5" >5</option> </select> </td> </tr> <tr> <td align="left" valign="top"><b>YCAT Website Navigation:</b></td> <td align="left"> <select name="website_navigation"> <option value="" SELECTED>Please Select</option> <option value="1" >1</option> <option value="2" >2</option> <option value="3" >3</option> <option value="4" >4</option> <option value="5" >5</option> </select> </td> </tr> <tr> <td align="left" valign="top"><b>Ease of understanding Routes and Schedules:</b></td> <td align="left"> <select name="route_understanding"> <option value="" SELECTED>Please Select</option> <option value="1" >1</option> <option value="2" >2</option> <option value="3" >3</option> <option value="4" >4</option> <option value="5" >5</option> </select> </td> </tr> <tr> <td align="left" valign="top"><b>Professional/Courteous Office Staff:</b></td> <td align="left"> <select name="professional_staff"> <option value="" SELECTED>Please Select</option> <option value="1" >1</option> <option value="2" >2</option> <option value="3" >3</option> <option value="4" >4</option> <option value="5" >5</option> </select> </td> </tr> <tr> <td align="left" valign="top"><b>Area/communities being serviced:</b></td> <td align="left"> <select name="area_serviced"> <option value="" SELECTED>Please Select</option> <option value="1" >1</option> <option value="2" >2</option> <option value="3" >3</option> <option value="4" >4</option> <option value="5" >5</option> </select> </td> </tr> <tr> <td colspan="2"> <p style="color:#cc6600;">On a scale of 1 to 5, where 1 is Unlikely and 5 is Very Likely</p> <h5>How likely are you to:</h5> </td> </tr> <tr> <td align="left" 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