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custom-font-enabled single-author"> <div id="page" class="hfeed site"> <h1 class="mobile-site-title">Gerry McGovern</h1> <nav id="site-navigation" class="main-navigation" role="navigation"> <button class="menu-toggle">Menu</button> <a class="assistive-text" href="#content" title="Skip to content">Skip to content</a> <div class="menu-main-container"><ul id="menu-main" class="nav-menu"><li id="menu-item-1328" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-1328"><a href="http://gerrymcgovern.com">Home</a></li> <li id="menu-item-1279" class="menu-item menu-item-type-post_type menu-item-object-page current_page_parent menu-item-1279"><a href="https://gerrymcgovern.com/new-thinking/">Insights</a></li> <li id="menu-item-1354" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1354"><a href="https://gerrymcgovern.com/gerrysbooks/">Books</a></li> <li id="menu-item-1280" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1280"><a href="https://gerrymcgovern.com/digital-waste-audit/">Consulting</a></li> <li id="menu-item-1282" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1282"><a href="https://gerrymcgovern.com/contact/">Contact</a></li> </ul></div> </nav> <div id="main" class="wrapper"> <div id="primary" class="site-content"> <div id="content" role="main"> <article id="post-1382" class="post-1382 book type-book status-publish has-post-thumbnail hentry"> <h1 id="book-title" class="entry-title">Transform: A rebel’s guide for digital transformation</h1> <div class="entry-content"> <div id="bookmetabar"> </div> <div id="bookcover" class="alignright" style="text-align: center;"><img decoding="async" class="aligncenter wp-image-1497" src="http://gerrymcgovern.com/wp-content/uploads/2016/11/transform-cover170.jpg" alt="" width="150" height="220"><br /> <a class="fasc-button fasc-size-medium fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="http://gerrymcgovern.com/books/transform-a-rebels-guide-for-digital-transformation/buy-the-book/">Buy now</a></div> <p id="bookmeta"><strong>Authors:</strong> Gerry McGovern</p> <p id="bookmeta"><strong>Publisher:</strong> Silver Beach</p> <p id="bookmeta"><strong>Publication Date:</strong> July, 2016</p> <p><a href="http://gerrymcgovern.com/books/transform-a-rebels-guide-for-digital-transformation/read-the-first-chapter/">Read a chapter for free</a></p> <div id="reviews-header-wrapper"> <h2>Reviews</h2> </div> <p>“With examples that range from the Liberian Ebola crisis to the Ashley Madison dating site, and numerous detours into the philosophy and history behind his arguments, McGovern has delivered a book that is not only overflowing with innovative insights but exhaustively researched and annotated as well.” <strong>(Sherry Toplyn – CMSWire) </strong><a href="http://www.cmswire.com/digital-experience/gerry-mcgoverns-transform-a-rebels-guide-for-digital-transformation-really-delivers/">Read more</a><br /> https://twitter.com/ChristanFergus/status/1038075244928552960<br /> https://twitter.com/davatron5000/status/1034569111949533184<br /> https://twitter.com/evaferguson_/status/1029630075766013952<br /> https://twitter.com/JanPieterH/status/1028998896914259968<br /> https://twitter.com/cwaikman/status/865999829947871233<br /> https://twitter.com/ditraveler/status/864476634967154688<br /> https://twitter.com/innova2/status/864478290534379520<br /> https://twitter.com/CharleneJBrown/status/809326256403730432<br /> https://twitter.com/DuncanBSS/status/863044248677085186<br /> https://twitter.com/pnplondon/status/827089913430544384<br /> https://twitter.com/DigiConDevTC/status/819213420016893952<br /> https://twitter.com/contentiousltd/status/808997711265533952<br /> https://twitter.com/MagnusRevang/status/808606524176302080<br /> https://twitter.com/marcusferbrache/status/799661791097786368</p> <p class="p1"><a href="http://gerrymcgovern.com/books/transform-a-rebels-guide-for-digital-transformation/read-the-first-chapter/">Read the first chapter for free</a></p> <p>Are you an optimist? Are you a rebel? Do you think that because of digital technology, power is shifting away from organizations towards citizens and customers? Are you a digital change agent? Do you want to transform your organization? Then this book is here to help you.</p> <p>Do you want to transform the complex into the simple? Do you like challenges and see yourself primarily as a problem solver? Are you the annoying person who constantly asks: “Why?” Are you empathetic? Do you like to listen, watch, observe? Are you also rational? Are you willing to go with the evidence and data, even when it goes against your gut instinct?</p> <p>Transform is for customer champions and advocates because the essence of digital transformation is about moving from organization-centric to customer-centric. Power has shifted. Customers are much more powerful today. Thus, becoming truly, obsessively customer-centric is the most radical, transformative thing you can do.</p> <p>This is a book for those who are searching for a new model for how to fully embrace the opportunities that digital offers. Do you look at your organization and say: “Our model is broken. The way we do things around here, it’s just not working anymore.”</p> <p>Transform is about a new customer-centric model of thinking and management. It offers a customer-centric philosophy and approach. It gives you the evidence for why the old model simply isn’t working anymore. It gives you a new management model which is founded in customer outcomes.</p> <p>If you’ve been doing this customer-centricity stuff for a while, then you’ll know that your lot is not always an easy one. Yes, most organizations like to talk about customer-centricity, but they rarely practice what they preach. Because the old model of organization-centricity with its silos and its egos used to be much more comfortable and profitable. Until now.</p> <p>The stuff in this book is risky—there’s no point in pretending otherwise. It’s about a new model. The old model—the old hierarchy—will not roll over easily. There will be resistance, and unfortunately the most dangerous element of that resistance is likely to come from senior management. Because old model senior management is over-rated, over-paid and underperforming when it comes to leading the necessary transformation that must occur.</p> <p>I met David Shaw around 2009 when he was editor for the Scottish Enterprise website. (An organization focused on supporting Scottish entrepreneurs.) Like many other website managers, he was frustrated with his job. He told me about how different it was to his previous job as editor manager of Scottish Fishing Weekly, a very successful print magazine. When he was editor there, he was four days of the week on the road. He was out with the fishermen and only came into the office on Fridays. He knew his audience inside out and focused relentlessly on the issues that were important to them.</p> <p>As editor of the Scottish Enterprise website, he spent five days a week in the office doing “digital” stuff and hardly ever met or communicated with a customer. He had become what I call a “put-it-upper” (derives from the Latin “put-it-uppo”). He launched stuff, published stuff, put stuff up on the website because someone somewhere else in the organization said to put it up. David knew that this was not the right thing to do. The website was growing fast and had lots of outdated information that nobody wanted to review or remove. But he didn’t have the hard evidence because he wasn’t in touch with his customers.</p> <p>I was in contact with David recently and he said to me this: “Still fighting the good fight! I’ve always been the troublemaking ‘what about the customer’ guy and must say it has been career limiting.” Career limiting? Yes, up until now most customer champions had very little chance of progressing up the management hierarchy. But things are changing. The customer champion has a very bright future to look forward to, though there are certainly risks involved.</p> <p>This is a time of revolution and revolutions are dangerous times. Many hierarchies hate the fact that customers have more power, and they resent those employees who are the voice of the customer. (The fact that, deep down, they know you’re right doesn’t mean they’ll dislike you any less.) Many organizations simply do not have enough will to make the painful change from organization-centric to customer-centric. They will wither as the new model blossoms.</p> <p>You will switch jobs a lot of times during your career and you’ll switch brands even more as a customer. It’s just the nature of digital: fluid, dynamic, rapidly evolving. So, you will need to be able to evaluate whether the organization that you are currently working with has the capacity or willingness to change. One of the best possible tests of digital readiness is “switchability”. The more old-model the organization is the harder they try to make it for customers to switch. New model organizations empower customers with information and strive to make everything as simple as possible. So, one of the greatest things you can do in order to help the new model to thrive is to design the switches. Design the things that give control to the customer, that allow them to easily compare and switch, that allow them to connect, collaborate and share with their peers, that allow them to understand what they need to know in the fastest, simplest possible manner.</p> <p>Transform gives you a new management model that is centered in the world of the customer, rather than the world of the organizational silo. Is your organization flexible, nimble and ready to adapt, or is it rigid, hierarchical and slow to change? Should you stay or should you go? And if it’s somewhere in-between, as most organizations are, Transform will give you a method, a way of thinking, a model by which you can contribute to the digital transformation that must occur in order to be fit for survival in this new model.</p> <p><a class="fasc-button fasc-size-medium fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="http://gerrymcgovern.com/books/transform-a-rebels-guide-for-digital-transformation/buy-the-book/">Buy now</a></p> </div>  <div class="entry-utility"> </div></article> </div> </div> <div id="secondary" class="widget-area" role="complementary"> <aside id="text-3" class="widget widget_text"> <div class="textwidget"><header id="masthead" class="site-header" role="banner"><h1 class="site-title">Gerry McGovern</h1> </header></div> </aside><aside id="block-2" class="widget widget_block"> <aside id="custom_html-2" class="widget_text widget widget_custom_html"><h3 class="widget-title">World Wide Waste</h3> <div class="textwidget custom-html-widget"> <ul id="bluedots"> <li class="bluedots">Weekly email</li> <li class="bluedots">€10 annual subscription</li> <li class="bluedots">Published since 1996</li> <li class="bluedots"><a href="<?php echo $host ?>/new-thinking/">Read some examples</a></li> </ul> <form action="https://buttondown.email/gerrymcgovern/buy" method="get" target="_blank"> <button type="submit">Subscribe</button> </form>  <br></div> </aside> <aside id="text-6" class="widget widget_text"><h3 class="widget-title">Books by Gerry</h3> <div class="textwidget"></div> </aside> <aside class="widget widget_text book-widget-h216"> <div class="textwidget"> <div id="book_widget_title"><h4 class="title"><a href="<?php echo $host ?>/books/world-wide-waste/">World Wide Waste</a></h4></div> <div id="book_widget_image"><a href="<?php echo $host ?>/books/world-wide-waste/"> <img decoding="async" width="90" height="130" src="https://gerrymcgovern.com/images/books/thumbs/c02c_final_tiny_thumb.webp" alt="" loading="lazy"/> </a></div> <div id="book_widget_excerpt">Digital is physical. Digital is not green. Digital costs the Earth. Every time I download an email I<br/> contribute to global warming. </div> <div id="book_widget_first_chapter"><a href="<?php echo $host ?>/books/world-wide-waste/introduction-why-digital-is-killing-our-planet/">Read a chapter</a></div> <div id="book_widget_buy"> <a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="<?php echo $host ?>/books/world-wide-waste/buy-the-book/">Buy now</a> </div> </div> </aside> <div class="clearfix"></div></aside><aside id="search-4" class="widget widget_search"><h3 class="widget-title">Search Articles</h3><form role="search" method="get" id="searchform" class="searchform" action="https://gerrymcgovern.com/"> <div> <label class="screen-reader-text" for="s">Search for:</label> <input type="text" value="" name="s" id="s" /> <input type="submit" id="searchsubmit" value="Search" /> </div> </form></aside> <aside id="custom-post-type-recent-posts-2" class="widget widget_recent_entries"><h3 class="widget-title">Speaking Engagements</h3> <ul> <li> <a href="https://gerrymcgovern.com/speaking/e-government-conference-rotterdam-nov-20/">e-Gov Conference, Rotterdam, Nov 19</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-denver-oct-2019/">An Event Apart, Denver, Oct 2019</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-boston-may-2019/">An Event Apart, Boston, May 2019</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/uxict-manchester-mar-2019/">UXiCT, Manchester, Mar 2019</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-seattle-march-2019/">An Event Apart, Seattle, March 2019</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-washington-august-2018/">An Event Apart, Washington, Aug 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-boston-june/">An Event Apart, Boston, June 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/c-day-18-dutch-communications-conference-utrecht-2018/">Dutch Communications Conference, June 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/euprio2018-seville-june-2018/">Euprio2018, Seville, June 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/confab-minneapolis-may-2018/">Confab, Minneapolis, May 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-seattle-april-2018/">An Event Apart, Seattle, Apr 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/canadadotca-masterclasses/">Canada.ca Masterclasses, Feb 2018</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/an-event-apart-denver-dec-2017/">An Event Apart, Denver, Dec 2017</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/congres-content-marketing-webredactie-utrecht-nov-2017/">Content Marketing, Utrecht, Nov 2017</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/ux-brighton-london-nov-2017/">UX Brighton, London, Nov 2017</a> </li> <li> <a href="https://gerrymcgovern.com/speaking/webdagene-oslo-oct-2017/">Webdagene, Oslo, Oct 2017</a> </li> </ul> </aside><aside id="nav_menu-3" class="widget widget_nav_menu"><h3 class="widget-title">Chapters</h3><div class="menu-www-chapters-container"><ul id="menu-www-chapters" class="menu"><li id="menu-item-3458" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3458"><a href="https://gerrymcgovern.com/books/world-wide-waste/introduction-why-digital-is-killing-our-planet/">Introduction: Why digital is killing our planet</a></li> <li id="menu-item-3971" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3971"><a href="https://gerrymcgovern.com/books/world-wide-waste/junkies-and-wasters/">Junkies and wasters</a></li> <li id="menu-item-3975" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3975"><a href="https://gerrymcgovern.com/books/world-wide-waste/wheres-the-productivity/">Where’s the productivity?</a></li> <li id="menu-item-3972" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3972"><a href="https://gerrymcgovern.com/books/world-wide-waste/not-healthy/">Not healthy</a></li> <li id="menu-item-3968" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3968"><a href="https://gerrymcgovern.com/books/world-wide-waste/energy-drain/">Energy drain</a></li> <li id="menu-item-3962" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3962"><a href="https://gerrymcgovern.com/books/world-wide-waste/big-sugar-big-data/">Big sugar, big data</a></li> <li id="menu-item-3969" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3969"><a href="https://gerrymcgovern.com/books/world-wide-waste/exploding-plastic-inevitable/">Exploding plastic inevitable</a></li> <li id="menu-item-3970" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3970"><a href="https://gerrymcgovern.com/books/world-wide-waste/fashionwaste/">Fashionwaste</a></li> <li id="menu-item-3973" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3973"><a href="https://gerrymcgovern.com/books/world-wide-waste/phonewaste/">Phonewaste</a></li> <li id="menu-item-3974" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3974"><a href="https://gerrymcgovern.com/books/world-wide-waste/webwaste/">Webwaste</a></li> <li id="menu-item-3967" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3967"><a href="https://gerrymcgovern.com/books/world-wide-waste/cloudwaste/">Cloudwaste</a></li> <li id="menu-item-3960" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3960"><a href="https://gerrymcgovern.com/books/world-wide-waste/ads-are-the-oil-industry-of-the-web/">Ads are the oil industry of the Web</a></li> <li id="menu-item-3961" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3961"><a href="https://gerrymcgovern.com/books/world-wide-waste/ai-rising/">AI Rising</a></li> <li id="menu-item-3966" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3966"><a href="https://gerrymcgovern.com/books/world-wide-waste/cheap-speed/">Cheap speed</a></li> <li id="menu-item-3976" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3976"><a href="https://gerrymcgovern.com/books/world-wide-waste/world-wide-worth/">World Wide Worth</a></li> <li id="menu-item-3964" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3964"><a href="https://gerrymcgovern.com/books/world-wide-waste/change-is-always-possible/">Change is always possible</a></li> <li id="menu-item-3965" class="menu-item menu-item-type-post_type menu-item-object-book menu-item-3965"><a href="https://gerrymcgovern.com/books/world-wide-waste/changing-my-behavior/">Changing my behavior</a></li> </ul></div></aside><aside id="text-33" class="widget widget_text"><h3 class="widget-title">Books by Gerry</h3> <div class="textwidget"></div> </aside><aside id="archives-2" class="widget widget_archive"><h3 class="widget-title">Archives</h3> <label class="screen-reader-text" for="archives-dropdown-2">Archives</label> <select id="archives-dropdown-2" name="archive-dropdown"> <option value="">Select Month</option> <option value='https://gerrymcgovern.com/2024/11/'> November 2024 </option> <option value='https://gerrymcgovern.com/2024/10/'> October 2024 </option> <option value='https://gerrymcgovern.com/2024/09/'> September 2024 </option> <option value='https://gerrymcgovern.com/2024/08/'> August 2024 </option> <option value='https://gerrymcgovern.com/2024/07/'> July 2024 </option> <option value='https://gerrymcgovern.com/2024/06/'> June 2024 </option> <option 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/* <![CDATA[ */ (function() { var dropdown = document.getElementById( "archives-dropdown-2" ); function onSelectChange() { if ( dropdown.options[ dropdown.selectedIndex ].value !== '' ) { document.location.href = this.options[ this.selectedIndex ].value; } } dropdown.onchange = onSelectChange; })(); /* ]]> */ </script> </aside><aside id="text-7" class="widget widget_text"> <div class="textwidget"><div id="book_widget_title"> <h4 class="title"><a href="https://gerrymcgovern.com/books/world-wide-waste/">World Wide Waste</a></h4> </div> <div id="book_widget_image"><a href="https://gerrymcgovern.com/books/world-wide-waste/"><img loading="lazy" decoding="async" class="attachment-post-thumbnail size-post-thumbnail wp-post-image lazyloaded" src="https://gerrymcgovern.com/wp-content/uploads/2020/03/c02c_final_tiny.jpg" alt="" width="90" height="135" /></a></div> <div id="book_widget_excerpt" style="line-height: 1.5;">Digital is physical. Digital is not green. Digital costs the Earth. Every time I download an email I<br /> contribute to global warming.</div> <div id="book_widget_first_chapter"><a href="https://gerrymcgovern.com/books/world-wide-waste/introduction-why-digital-is-killing-our-planet/">Read a chapter</a></div> <div id="book_widget_buy"><a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="http://gerrymcgovern.com/books/world-wide-waste/buy-the-book/">Buy now</a></div> </div> </aside><aside id="dpe_fp_widget-3" class="widget widget_dpe_fp_widget"> <ul class="dpe-flexible-posts"> <div id="book_widget"> <li id="post-2635" class="post-2635 book type-book status-publish has-post-thumbnail hentry"> <div id="book_widget_title"> <a href="https://gerrymcgovern.com/books/top-tasks-a-how-to-guide/"> <h4 class="title">Top Tasks – A how-to guide</h4></a></div> <div id="book_widget_image"> <a href="https://gerrymcgovern.com/books/top-tasks-a-how-to-guide/"> <img width="600" height="900" src="https://gerrymcgovern.com/wp-content/uploads/2018/08/Top-tasks-book-cover.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://gerrymcgovern.com/wp-content/uploads/2018/08/Top-tasks-book-cover.jpg 600w, https://gerrymcgovern.com/wp-content/uploads/2018/08/Top-tasks-book-cover-200x300.jpg 200w" sizes="auto, (max-width: 600px) 100vw, 600px" /> </a> </div> <div id="book_widget_excerpt"> <p>The Top Tasks methodology delivers an unparalleled glimpse into the minds of customers, even for organizations that are skeptical of user research.</p> </div> <div id="book_widget_first_chapter"> <a href="https://gerrymcgovern.com/books/top-tasks-a-how-to-guide/read-the-first-chapter/">Read a chapter</a> </div> <div id="book_widget_buy"> <a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="https://gerrymcgovern.com/books/top-tasks-a-how-to-guide/buy-the-book/" data-fasc-style="background-color:#33809e;color:#ffffff;">Buy Now</a> </div> </li> </div> <div class="clearfix"></div> </ul> </aside><aside id="dpe_fp_widget-8" class="widget widget_dpe_fp_widget"> <ul class="dpe-flexible-posts"> <div id="book_widget"> <li id="post-1382" class="post-1382 book type-book status-publish has-post-thumbnail hentry"> <div id="book_widget_title"> <a href="https://gerrymcgovern.com/books/transform-a-rebels-guide-for-digital-transformation/"> <h4 class="title">Transform: A rebel’s guide for digital transformation</h4></a></div> <div id="book_widget_image"> <a href="https://gerrymcgovern.com/books/transform-a-rebels-guide-for-digital-transformation/"> <img width="170" height="245" src="https://gerrymcgovern.com/wp-content/uploads/2016/11/transform-cover9x13.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" decoding="async" loading="lazy" /> </a> </div> <div id="book_widget_excerpt"> <p>Are you a rebel? Are you a digital change agent? Do you want to transform your organization? Then this book is here to help you.</p> </div> <div id="book_widget_first_chapter"> <a href="https://gerrymcgovern.com/books/transform-a-rebels-guide-for-digital-transformation/read-the-first-chapter/">Read a chapter</a> </div> <div id="book_widget_buy"> <a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; color: #ffffff;" href="https://gerrymcgovern.com/books/transform-a-rebels-guide-for-digital-transformation/buy-the-book/" data-fasc-style="background-color:#33809e;color:#ffffff;">Buy Now</a> </div> </li> </div> <div class="clearfix"></div> </ul> </aside><aside id="dpe_fp_widget-4" class="widget widget_dpe_fp_widget"> <ul class="dpe-flexible-posts"> <div id="book_widget"> <li id="post-1338" class="post-1338 book type-book status-publish has-post-thumbnail hentry"> <div id="book_widget_title"> <a href="https://gerrymcgovern.com/books/the-strangers-long-neck/"> <h4 class="title">The Stranger’s Long Neck</h4></a></div> <div id="book_widget_image"> <a href="https://gerrymcgovern.com/books/the-strangers-long-neck/"> <img width="118" height="185" src="https://gerrymcgovern.com/wp-content/uploads/2017/01/strangerslongnecklarge.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" decoding="async" loading="lazy" /> </a> </div> <div id="book_widget_excerpt"> <p>The Stranger’s Long Neck will help you to maximize your organization’s performance online.</p> </div> <div id="book_widget_first_chapter"> <a href="https://gerrymcgovern.com/books/the-strangers-long-neck/read-the-first-chapter/">Read a chapter</a> </div> <div id="book_widget_buy"> <a class="fasc-button fasc-size-small fasc-type-flat" style="background-color: #33809e; 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