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Faguo aumenta la satisfacción del cliente | Planet

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class="megamenu-column__mini-text">Descubre valiosas perspectivas del sector en nuestras últimas guías y libros electrónicos</div> </a> </div> <div class="navigation-item navigation-item--partners"> <a class="megamenu-link" target="_blank" href=""> <div class="megamenu-column__mini-header">Planet ecampus</div> <div class="megamenu-column__mini-text">Navega por nuestra amplia gama de cursos diseñados para mejorar tu conocimiento de los productos de Planet.</div> </a> </div> </div> <div class="last-four-case-studies"> <div class="megamenu-column__title">Casos de éxito</div> <div class="iteration-container"> <a class="megamenu-link" href="/es/casos-exito/capas-sesena"> <div class="last-four-case-studies__case_study"> <div class="four-last-case-studies__item four-last-case-studies__item--last" style="background: url('https://www.weareplanet.com/sites/default/files/styles/wide/public/2023-10/capas-sesena-main-web.png?itok=DWzokkAP'); background-size: cover; background-repeat: no-repeat; background-position: center;"></div> <span class="megamenu-column__mini-header">La tecnología se une a la tradición: Cómo Capas Seseña redujo un 2% los costes de las transacciones internacionales</span> </div> </a> <a class="megamenu-link" href="/es/casos-exito/mod-wave-movement"> <div class="last-four-case-studies__case_study"> <div class="four-last-case-studies__item four-last-case-studies__item--last" style="background: url('https://www.weareplanet.com/sites/default/files/styles/wide/public/2023-04/mod-wave-movement-hero_0.jpg?itok=qyIdiAFj'); background-size: cover; background-repeat: no-repeat; background-position: center;"></div> <span class="megamenu-column__mini-header">Cómo Planet ayudó a Mod Wave Movement a ampliar su base de clientes asiáticos y aumentar sus ventas</span> </div> </a> <a class="megamenu-link" href="/es/casos-exito/el-corte-ingles"> <div class="last-four-case-studies__case_study"> <div class="four-last-case-studies__item four-last-case-studies__item--last" style="background: url('https://www.weareplanet.com/sites/default/files/styles/wide/public/2023-07/el-corte-ingles-hero.jpg?itok=6xfe3Qd4'); background-size: cover; background-repeat: no-repeat; background-position: center;"></div> <span class="megamenu-column__mini-header">El Corte Inglés y Planet mejoran la experiencia de compra Tax Free</span> </div> </a> <a class="megamenu-link" href="/es/casos-exito/tripidi-alipay-wechat-pay"> <div class="last-four-case-studies__case_study"> <div class="four-last-case-studies__item four-last-case-studies__item--last" style="background: url('https://www.weareplanet.com/sites/default/files/styles/wide/public/2023-04/tripidi-hero.jpg?itok=BUfSR2Ch'); background-size: cover; background-repeat: no-repeat; background-position: center;"></div> <span class="megamenu-column__mini-header megamenu-column__mini-header--last">Descubre cómo Tripidi utilizó Alipay y WeChat Pay para aumentar los ingresos en las tiendas</span> </div> </a> </div> </div> </div> <div class="megamenu-mobile-and-tablets__container megamenu-mobile-and-tablets__container--company display-none"> <div class="navigation-items"> <div class="navigation-item navigation-item--about"> <a class="megamenu-link" href="/es/sobre-nosotros"> <div class="megamenu-column__mini-header">¿Quiénes somos? </div> <div class="megamenu-column__mini-text">Más información sobre Planet, nuestras soluciones integradas y a quién servimos</div> </a> </div> <div class="navigation-item navigation-item--newsroom"> <a class="megamenu-link" href="/es/news"> <div class="megamenu-column__mini-header">Noticias</div> <div class="megamenu-column__mini-text">Encuentra recursos y los datos de contacto de Planet para la prensa y los medios de comunicación</div> </a> </div> <div class="navigation-item navigation-item--careers"> <a class="megamenu-link" href="/careers"> <div class="megamenu-column__mini-header">Empleo</div> <div class="megamenu-column__mini-text">Descubre nuestras últimas oportunidades y comienza tu viaje con Planet</div> </a> </div> <div class="navigation-item navigation-item--support"> <a class="megamenu-link" href="/es/soporte-tecnico"> <div class="megamenu-column__mini-header">Soporte</div> <div class="megamenu-column__mini-text">Ponte en contacto con nosotros hoy mismo para obtener asistencia local en tu país</div> </a> </div> </div> </div> </div> <!-- END OUTPUT from 'modules/custom/planet_header/templates/block--planet-header-block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--cohesion-theme-content.html.twig * block--system-main-block.html.twig * block--system.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/contrib/stable/templates/block/block.html.twig' --> <div id="block-cohesion-theme-content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'node' --> <!-- FILE NAME SUGGESTIONS: * node--cohesion--ctn-tpl-case-studies--cohesion-theme.html.twig x node--cohesion--ctn-tpl-case-studies.html.twig * node--1711--full.html.twig * node--1711.html.twig * node--case-studies--full.html.twig * node--case-studies.html.twig * node--full.html.twig * node.html.twig --> <!-- BEGIN OUTPUT from 'sites/default/files/cohesion/templates/node--cohesion--ctn-tpl-case-studies.html.twig' --> <article data-history-node-id="1711"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'attach_js_element' --> <!-- BEGIN OUTPUT from 'modules/custom/planet_sitestudio_custom_elements/templates/attach-js-template.html.twig' --> <!-- END OUTPUT from 'modules/custom/planet_sitestudio_custom_elements/templates/attach-js-template.html.twig' --> <div class="coh-container coh-hero coh-hero-full-width" > <div class="coh-container ssa-instance-173e82bb-508f-4bbd-ac50-d9f75fe0a3e4 coh-ce-71af2898" > </div> <div class="coh-container coh-ce-4a6fe916" > <div class="coh-container coh-ce-7a5b971 coh-container-boxed" > <div class="coh-container coh-ce-5c6ef1a9" > <a href="/es/casos-exito" class="coh-link coh-style-secondary-light coh-ce-d12d1c1f" target="_self" >Ver todos los casos de éxito</a> <h1 class="coh-heading coh-style-l50 coh-ce-345d7d7e" > CASE STUDIES • Faguo. Zapatos - Ropa - Equipaje - Accesorios</h1> <h2 class="coh-heading coh-style-h700 coh-ce-6d3ee733" > Cómo Faguo aumentó simultáneamente la satisfacción del cliente y los ingresos </h2> </div> </div> </div> <div class="coh-container coh-ce-2c3d978a coh-container-boxed" > <div class="coh-container coh-ce-813f0ce3 coh-container-boxed" > <div class="coh-row coh-row-bleed-xl coh-row-visible-xl" data-coh-row-match-heights="{&quot;xl&quot;:{&quot;target&quot;:&quot;none&quot;}}"> <div class="coh-row-inner coh-ce-df4b7581"> <div class="coh-column ssa-instance-173e82bb-508f-4bbd-ac50-d9f75fe0a3e4 coh-ce-2111aab9 coh-visible-ps coh-col-ps-12 coh-visible-sm coh-col-sm-12 coh-visible-xl coh-col-xl-3" > </div> <div class="coh-column coh-ce-88120c26 coh-visible-ps coh-col-ps-12 coh-visible-sm coh-col-sm-12 coh-visible-xl coh-col-xl-9" > <h4 class="coh-heading coh-style-b200 coh-ce-11b8d418" > Con más de 25 puntos de venta físicos en Francia y una presencia internacional consolidada, Faguo necesitaba una solución tecnológica que pudiera conectar sus canales online y offline, permitiendo a los clientes comprobar la disponibilidad de los productos en la tienda, reservar online y probar los productos en la tienda. En este caso de éxito veremos cómo la solución tecnológica Click and Collect (C&amp;C) de Planet (antes Proximis) permitió a Faguo mejorar la experiencia del comprador, reducir su huella de carbono y aumentar los ingresos de sus tiendas. </h4> </div> </div> </div> </div> </div> </div> <div class="coh-container coh-ce-79e03aaa coh-container-boxed" > <div class="coh-row coh-row-xl coh-row-visible-xl" data-coh-row-match-heights="{&quot;xl&quot;:{&quot;target&quot;:&quot;none&quot;}}"> <div class="coh-row-inner"> <div class="coh-column coh-ce-f8a751d7 coh-visible-sm coh-col-sm-12 coh-col-sm-offset-0 coh-visible-lg coh-col-lg-6 coh-col-lg-offset-1 coh-visible-xl coh-col-xl-5 coh-col-xl-offset-2" > <div class="coh-container coh-ce-50391bef" > <div class="coh-container coh-ce-3f42e9f2" > <h4 class="coh-heading coh-style-heading-4-planet coh-ce-a41c9c56" > El reto </h4> <p class="coh-paragraph reading-section coh-style-b100 coh-ce-e7d4178f" >Faguo, un retailer de prêt-à-porter, siempre se ha comprometido a ofrecer a sus clientes la mejor experiencia de compra. Sin embargo, el reto de conectar sus canales online y offline para crear una experiencia omnicanal sin fisuras suponía una ardua tarea. Faguo quería asegurarse de que sus clientes pudieran comprobar fácilmente la disponibilidad de los productos en la tienda, reservarlos online y probarlos en la tienda. Además, el minorista quería reducir su huella de carbono limitando los envíos logísticos entre su almacén central y las tiendas. Esto significaba que Faguo necesitaba una solución tecnológica que pudiera optimizar su gestión de inventario y permitir el envío desde la tienda y el fulfilment en tienda. Con más de 25 puntos de venta físicos en Francia y una presencia internacional consolidada, Faguo necesitaba una solución que pudiera integrarse perfectamente con sus sistemas existentes y, al mismo tiempo, mejorar la experiencia del comprador.</p> </div> <div class="coh-container coh-ce-3f42e9f2" > <h4 class="coh-heading coh-style-heading-4-planet coh-ce-77c88559" > La solución </h4> <p class="coh-paragraph reading-section coh-style-b100 coh-ce-95bdf739" >La solución tecnológica Click &amp; Collect de Planet proporcionó a Faguo un sistema integral que permitió al retailer optimizar la gestión de su inventario y ofrecer a los clientes una experiencia de compra excepcional. El widget C&amp;C, conectado al CMS Prestashop, permitió a Faguo implementar el envío desde la tienda y el cumplimiento en tienda en sólo 1,5 horas, gracias a su interfaz intuitiva y a sus funciones fáciles de usar. Los vendedores pudieron preparar rápidamente los pedidos, minimizando los retrasos y garantizando que los clientes recibieran sus pedidos a tiempo. La solución también permitió a los clientes comprobar la disponibilidad de los productos en la tienda, reservarlos online y probarlos en la tienda, lo que hizo que la experiencia de compra fuera cómoda y fluida. Además, el 100% de los ingresos se atribuyeron a las tiendas, lo que contribuyó a aumentar los ingresos y la rentabilidad.</p> </div> <div class="coh-container coh-ce-f48650e2" > <p class="coh-paragraph coh-style-h200 coh-ce-8d1145d4" >Click &amp; Collect</p> <div class="coh-container tags-container coh-ce-cc2ca1bd coh-container-boxed" > <blockquote class="coh-blockquote coh-style-l50 coh-ce-da6098c0" > </blockquote> </div> </div> </div> </div> <div class="coh-column coh-ce-845b5d94 coh-visible-sm coh-col-sm-12 coh-col-sm-offset-0 coh-visible-lg coh-col-lg-5 coh-col-lg-offset-0 coh-visible-xl coh-col-xl-4 coh-col-xl-offset-0" > <!-- THEME DEBUG --> <!-- THEME HOOK: 'node' --> <!-- FILE NAME SUGGESTIONS: * node.html.twig --> <!-- INVALID FILE NAME SUGGESTIONS: See https://api.drupal.org/api/drupal/core!lib!Drupal!Core!Render!theme.api.php/function/hook_theme_suggestions_alter component__cohesion_cpt_video_with_thumbnail__cohesion_theme component__cohesion_cpt_video_with_thumbnail --> <!-- BEGIN OUTPUT from 'sites/default/files/cohesion/templates/component--cohesion-cpt-video-with-thumbnail.html.twig' --> <div class="coh-container ssa-component coh-component ssa-component-instance-7e8d211a-2af3-413c-9ac5-9a139e7cfdcd coh-component-instance-7e8d211a-2af3-413c-9ac5-9a139e7cfdcd coh-style-planet-padding-top-bottom---small coh-style-padding-left-right---small coh-ce-cpt_video_with_thumbnail-59405631" > <!-- THEME DEBUG --> <!-- THEME HOOK: 'attach_js_element' --> <!-- BEGIN OUTPUT from 'modules/custom/planet_sitestudio_custom_elements/templates/attach-js-template.html.twig' --> <!-- END OUTPUT from 'modules/custom/planet_sitestudio_custom_elements/templates/attach-js-template.html.twig' --> <div class="coh-container coh-ce-cpt_video_with_thumbnail-ff67feb9 coh-container-boxed" > <div class="coh-container textAndVideoYoutube coh-ce-cpt_video_with_thumbnail-7c24d31b" > <div class="coh-container video_youtube coh-youtube-embed-inner coh-youtube-embed-4by3 coh-ce-cpt_video_with_thumbnail-305a20b3" > <div class="coh-container" id="video_youtube_player" > </div> </div> <div class="coh-container video_thumbnail coh-ce-cpt_video_with_thumbnail-3f96e15d" > <img class="coh-image coh-image-responsive-xl" src="/sites/default/files/styles/webp/public/2023-11/faguo-case-study.jpg.jpg.webp?itok=OyAymZrH" /> </div> </div> </div> </div> <!-- END OUTPUT from 'sites/default/files/cohesion/templates/component--cohesion-cpt-video-with-thumbnail.html.twig' --> <div class="coh-container coh-ce-944dcceb" > <h3 class="coh-heading coh-container-boxed coh-style-h200 coh-ce-1c8e009c" > Click &amp; Collect </h3> <div class="coh-container tags-container coh-ce-30aa81e8 coh-container-boxed" > <blockquote class="coh-blockquote coh-style-l50 coh-ce-da6098c0" > </blockquote> </div> </div> </div> </div> </div> </div> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-layout-canvas--case-studies.html.twig * field--node--field-layout-canvas.html.twig * field--node--case-studies.html.twig * field--field-layout-canvas.html.twig * field--cohesion-entity-reference-revisions.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'themes/contrib/stable/templates/field/field.html.twig' --> <div> <!-- THEME DEBUG --> <!-- THEME HOOK: 'component__cohesion_cpt_results_container' --> <!-- FILE NAME SUGGESTIONS: x component--cohesion-cpt-results-container.html.twig * component--cohesion-cpt-results-container--cohesion-theme.html.twig x component--cohesion-cpt-results-container.html.twig * component.html.twig --> <!-- BEGIN OUTPUT from 'sites/default/files/cohesion/templates/component--cohesion-cpt-results-container.html.twig' --> <div class="coh-container ssa-component coh-component ssa-component-instance-5bc9cf9d-9cbc-4d88-8fb4-7ce4ce1716e2 coh-component-instance-5bc9cf9d-9cbc-4d88-8fb4-7ce4ce1716e2 coh-ce-cpt_results_container-711cf6a8" > <div class="coh-container coh-style-position---center coh-ce-cpt_results_container-30dd6c1f coh-container-boxed" > <div class="coh-container coh-ce-cpt_results_container-f9d6df99" > <h3 class="coh-heading coh-style-h500 coh-ce-cpt_results_container-7cc58a63" > Result </h3> <p class="coh-paragraph coh-style-b200 coh-ce-cpt_results_container-a736986e" >Faguo was able to enhance the shopper experience by delivering same-day orders. Thanks to C&amp;C, they reduced their carbon footprint by needing to have fewer vehicles to do deliveries. E-commerce also became a vital component of the store network, resulting in higher customer satisfaction and increased revenues for all stores.</p> </div> </div> <div class="coh-container coh-style-position---center coh-ce-cpt_results_container-72e5dc77 coh-container-boxed" > <div class="coh-container coh-style-max-width---wide" > <div class="coh-slider-container coh-slider-container-no-bleed-xl coh-slider-container-no-bleed-sm coh-slider-container-overflow-hidden-xl coh-slider-container-overflow-hidden-sm coh-slider-container-nav-outside-bottom-right-xl coh-slider-container-nav-outside-bottom-right-sm ssa-instance-fec7043ab361c33f391838ea4d574c8d coh-ce-cpt_results_container-60927960" role="region"> <div class="coh-slider-nav-top"></div> <div class="coh-slider-container-mid"> <div class="coh-slider-container-inner " data-coh-slider='{ "arrows" : false, "counter" : false, "counterClass" : "coh-slide-count ", "dots" : false, "dotsClass" : "slick-dots coh-style-slider-pagination", 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coh-component ssa-component-instance-137a42c6-4cbc-475d-a969-224e2b0c490f coh-component-instance-137a42c6-4cbc-475d-a969-224e2b0c490f coh-ce-cpt_results_slide-44c662ac" role="group" > <div class="coh-container match-height coh-ce-cpt_results_slide-308fb026" > <h2 class="coh-heading coh-style-h700 coh-ce-cpt_results_slide-cecfd480" > 100% </h2> <p class="coh-paragraph coh-style-b200 coh-ce-cpt_results_slide-bafeda69" >Revenue attributed to retail stores.</p> </div> </div> <!-- END OUTPUT from 'sites/default/files/cohesion/templates/component--cohesion-cpt-results-slide.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'component__cohesion_cpt_results_slide' --> <!-- FILE NAME SUGGESTIONS: x component--cohesion-cpt-results-slide.html.twig * component--cohesion-cpt-results-slide--cohesion-theme.html.twig x component--cohesion-cpt-results-slide.html.twig * component.html.twig --> <!-- BEGIN OUTPUT from 'sites/default/files/cohesion/templates/component--cohesion-cpt-results-slide.html.twig' --> <div class="coh-slider-item ssa-component coh-component ssa-component-instance-98c1823c-f947-431c-80c0-5d654fe8719f coh-component-instance-98c1823c-f947-431c-80c0-5d654fe8719f coh-ce-cpt_results_slide-44c662ac" role="group" > <div class="coh-container match-height coh-ce-cpt_results_slide-308fb026" > <h2 class="coh-heading coh-style-h700 coh-ce-cpt_results_slide-cecfd480" > 1.5 Hours </h2> <p class="coh-paragraph coh-style-b200 coh-ce-cpt_results_slide-bafeda69" >Averate time for a sales associate to prepare an order.</p> </div> </div> <!-- END OUTPUT from 'sites/default/files/cohesion/templates/component--cohesion-cpt-results-slide.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'component__cohesion_cpt_results_slide' --> <!-- FILE NAME SUGGESTIONS: x component--cohesion-cpt-results-slide.html.twig * component--cohesion-cpt-results-slide--cohesion-theme.html.twig x component--cohesion-cpt-results-slide.html.twig * component.html.twig --> <!-- BEGIN OUTPUT from 'sites/default/files/cohesion/templates/component--cohesion-cpt-results-slide.html.twig' --> <div class="coh-slider-item ssa-component coh-component ssa-component-instance-e052c337-8bc3-450b-892f-0aab408e9639 coh-component-instance-e052c337-8bc3-450b-892f-0aab408e9639 coh-ce-cpt_results_slide-44c662ac" role="group" > <div class="coh-container match-height coh-ce-cpt_results_slide-308fb026" > <h2 class="coh-heading coh-style-h700 coh-ce-cpt_results_slide-cecfd480" > Same day </h2> <p class="coh-paragraph coh-style-b200 coh-ce-cpt_results_slide-bafeda69" >Customer can collect their C&amp;C order the same day</p> </div> </div> <!-- END OUTPUT from 'sites/default/files/cohesion/templates/component--cohesion-cpt-results-slide.html.twig' --> <div class="coh-slider-nav-inner-bottom"></div> </div> </div> <div class="coh-slider-nav-bottom"></div> </div> </div> </div> </div> <!-- END OUTPUT from 'sites/default/files/cohesion/templates/component--cohesion-cpt-results-container.html.twig' --> </div> <!-- END OUTPUT from 'themes/contrib/stable/templates/field/field.html.twig' --> </article> <!-- END OUTPUT from 'sites/default/files/cohesion/templates/node--cohesion--ctn-tpl-case-studies.html.twig' --> </div> <!-- END OUTPUT from 'themes/contrib/stable/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--cohesion-theme-planetfooterblock.html.twig x block--planet-footer-block.html.twig * block--planet-footer.html.twig * block.html.twig --> <!-- BEGIN OUTPUT from 'modules/custom/planet_footer/templates/block--planet-footer-block.html.twig' --> <footer class="footer-meta-container"> <div class="footer_meta_container__container container__logos"> <div class="links-column"> <a class="planet-logo" href="https://www.weareplanet.com"><img src="/resources/logo/planet_logo.svg"></a> <!-- [NOTE This is a workaround for 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