O2 | Help | Guru Device Help

<!DOCTYPE html>   <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" class="no-js" lang="en">  <head> <meta http-equiv="content-type" content="text/html; charset=UTF-8"> <meta name="gwt:property" content="locale=en_UK"/> <meta http-equiv="X-UA-Compatible" content="chrome=1"> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=yes"/> <link rel="shortcut icon" type="image/x-icon" href="assets/images/icons/favicon.ico"/> <title>O2 | Help | Guru Device Help</title> <script type="text/javascript" src="gcui/gcui.nocache.js"></script> <link rel="stylesheet" href="//static.o2.co.uk/shared/css/fonts.css" type="text/css"/> <link href="assets/css/video-js.css" rel="stylesheet" type="text/css"/> <link rel="stylesheet" type="text/css" media="all" href="assets/css/sbestyle.css"/> <link rel="stylesheet" href="assets/css/custom-classes.css" type="text/css"/> <link rel="stylesheet" href="assets/css/global.css" type="text/css"/> <link 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type="hidden" value="html" name="selected_types"> <input type="hidden" value="Video" name="selected_types"> <input type="hidden" value="shop" name="selected_categories"> <input type="hidden" value="help" name="selected_categories"> <input type="hidden" value="myo2" name="selected_categories"> <input type="hidden" value="perks" name="selected_categories"> <input type="hidden" value="business" name="selected_categories"> <input type="hidden" value="enterprise" name="selected_categories"> <input type="hidden" value="enterpriseInsights" name="selected_categories"> <input type="hidden" value="apps" name="selected_categories"> <input type="hidden" value="connectivity" name="selected_categories"> <input type="hidden" value="other" name="selected_categories"> <input type="submit" value=""> </form> <ul class="tools"> <li id="header-tool-webchat"><a manual_cm_re="header-_-Chat-_-na" href="">Chat</a></li> <li id="header-tool-storelocator"><a manual_cm_re="header-_-Store locator-_-na" href="http://www.o2.co.uk/storelocator">Store locator</a></li> <li class="hideWhenSignedIn pipe">|</li> <li id="header-tool-signin"> <div class="hideWhenSignedOut welcome"> Hi <span class="username"></span> </div> <div class="hideWhenSignedIn"> <a manual_cm_re="header-_-Sign In-_-na" title="Sign In" href="https://accounts.o2.co.uk/signin" class="signInLink">Sign in</a> </div> <div class="hideWhenSignedOut"> <span>|</span> <a manual_cm_re="header-_-Sign out-_-na" title="Sign out of your account" href="https://identity.o2.co.uk/logout" class="signOutLink">Sign out</a>  </div> <div class="hideWhenSignedIn"> or <a manual_cm_re="header-_-Register-_-na" title="Register" href="https://accounts.o2.co.uk/register" class="registerLink">Register</a> </div> </li> </ul> <ul class="site-switch"> <li class="current">Personal</li> <li><a manual_cm_re="header-_-Business-_-na" href="http://www.o2.co.uk/business/business_enterprise">Business</a></li> </ul> </div> </div> <nav> <div class="nav-primary"> <div class="grid-inner"> <div class="logo o2"> <a manual_cm_re="header-_-O2 Logo-_-na" href="http://www.o2.co.uk/"> <img alt="O2" src="//static.o2.co.uk/shared/img/logo-o2.svg"> </a> </div> <div class="nav-mobile is-mobile"> <ul> <li><a href="http://www.o2.co.uk/shop">Shop</a></li> <li><a href="http://www.o2.co.uk/help">Help</a></li> <li><a href="http://www.o2.co.uk/myo2">My O2</a></li> </ul> </div> <div data-nav="#nav-content" class="mobile-nav-toggle is-mobile"> <a href="#"></a> </div> <div class="nav-consumer"> <ul> <li id="pn1" class="med"><a manual_cm_sp="meganav_Shop-_-na-_-na" manual_cm_re="meganav_Shop-_-na-_-na" href="https://www.o2.co.uk/shop/"> <dl> <dt>Shop</dt> <dd>Phones, tariffs, tablets, accessories</dd> </dl> </a> <ul> <li><a manual_cm_sp="meganav_Shop-_-Browse Shop-_-na" manual_cm_re="meganav_Shop-_-Browse Shop-_-na" href="https://www.o2.co.uk/shop/">Browse Shop</a></li> <li><a manual_cm_sp="meganav_Shop-_-Phones-_-na" manual_cm_re="meganav_Shop-_-Phones-_-na" href="https://www.o2.co.uk/shop/phones/#page=1">Phones</a> <ul> <li><a manual_cm_sp="meganav_Shop-_-Phones-_-Browse phones" manual_cm_re="meganav_Shop-_-Phones-_-Browse phones" href="https://www.o2.co.uk/shop/phones/#page=1">Browse Phones</a></li> <li><a manual_cm_sp="meganav_Shop-_-Phones-_-Pay Monthly phones" manual_cm_re="meganav_Shop-_-Phones-_-Pay Monthly phones" href="https://www.o2.co.uk/shop/phones/#page=1">Pay Monthly phones</a></li> <li><a manual_cm_sp="meganav_Shop-_-Phones-_-Pay & Go Phones" manual_cm_re="meganav_Shop-_-Phones-_-Pay & Go phones" href="https://www.o2.co.uk/shop/phones/?payGo=true#page=1">Pay & Go phones</a></li> <li><a manual_cm_sp="meganav_Shop-_-Phones-_-iPhone" manual_cm_re="meganav_Shop-_-Phones-_-iPhone" href="http://www.o2.co.uk/iphone">iPhone</a></li> <li><a manual_cm_sp="meganav_Shop-_-Phones-_-Android info" manual_cm_re="meganav_Shop-_-Phones-_-Android info" href="http://www.o2.co.uk/android">Android info</a></li> <li><a manual_cm_sp="meganav_Shop-_-Phones-_-Windows info" manual_cm_re="meganav_Shop-_-Phones-_-Windows info" href="http://www.o2.co.uk/windows-phone-8">Windows info</a></li> <li><a manual_cm_sp="meganav_Shop-_-Phones-_-Blackberry info" manual_cm_re="meganav_Shop-_-Phones-_-Blackberry info" href="http://www.o2.co.uk/blackberry">Blackberry info</a></li> <li><a manual_cm_sp="meganav_Shop-_-Phones-_-O2 Recycle" manual_cm_re="meganav_Shop-_-Phones-_-O2 Recycle" href="http://www.o2recycle.co.uk">O2 Recycle</a></li> </ul> </li> <li><a manual_cm_sp="meganav_Shop-_-Tablets-_-na" manual_cm_re="meganav_Shop-_-Tablets-_-na" href="https://www.o2.co.uk/shop/tablets/">Tablets</a> <ul> <li><a manual_cm_sp="meganav_Shop-_-Tablets-_-Browse Tablets" manual_cm_re="meganav_Shop-_-Tablets-_-Browse Tablets" href="https://www.o2.co.uk/shop/tablets/">Browse Tablets</a></li> <li><a manual_cm_sp="meganav_Shop-_-Tablets-_-Pay monthly" manual_cm_re="meganav_Shop-_-Tablets-_-Pay monthly" href="https://www.o2.co.uk/shop/tablets/?contractType=paymonthly">Pay monthly</a></li> <li><a manual_cm_sp="meganav_Shop-_-Tablets-_-Pay and Go" manual_cm_re="meganav_Shop-_-Tablets-_-Pay and Go" href="https://www.o2.co.uk/shop/tablets/?contractType=payasyougo">Pay and Go</a></li> <li><a manual_cm_sp="meganav_Shop-_-Tablets-_-iOS" manual_cm_re="meganav_Shop-_-Tablets-_-iOS" href="https://www.o2.co.uk/shop/tablets/#operatingSystem=Apple iOS&sort=content.sorting.featured">iOS</a> </li> <li><a manual_cm_sp="meganav_Shop-_-Tablets-_-Android" manual_cm_re="meganav_Shop-_-Tablets-_-Android" href="https://www.o2.co.uk/shop/tablets/#operatingSystem=Android&sort=content.sorting.featured">Android</a> </li> </ul> </li> <li><a manual_cm_sp="meganav_Shop-_-Upgrades-_-na" manual_cm_re="meganav_Shop-_-Upgrades-_-na" href="http://www.o2.co.uk/upgrade">Upgrades</a> <ul> <li><a manual_cm_sp="meganav_Shop-_-Upgrades-_-Browse upgrades" manual_cm_re="meganav_Shop-_-Upgrades-_-Browse upgrades" href="http://www.o2.co.uk/upgrade">Browse Upgrades</a></li> <li><a manual_cm_sp="meganav_Shop-_-Upgrades-_-Upgrade Now" manual_cm_re="meganav_Shop-_-Upgrades-_-Upgrade now" href="http://www.o2.co.uk/upgrade">Upgrade now</a></li> <li><a manual_cm_sp="meganav_Shop-_-Upgrades-_-Move from Pay & Go to Pay Monthly" manual_cm_re="meganav_Shop-_-Upgrades-_-Move from Pay & Go to Pay Monthly" href="http://www.o2.co.uk/movetopaymonthly">Move from Pay & Go to Pay Monthly</a></li> </ul> </li> <li><a manual_cm_sp="meganav_Shop-_-Sims-_-na" manual_cm_re="meganav_Shop-_-Sims-_-na" href="https://www.o2.co.uk/shop/sim-cards/">Sims</a> <ul> <li><a manual_cm_sp="meganav_Shop-_-Sims-_-Browse sims" manual_cm_re="meganav_Shop-_-Sims-_-Browse sims" href="https://www.o2.co.uk/shop/sim-cards/">Browse Sims</a></li> <li><a manual_cm_sp="meganav_Shop-_-Sims-_-Pay Monthly sims" manual_cm_re="meganav_Shop-_-Sims-_-Pay Monthly sims" href="https://www.o2.co.uk/shop/simplicity/">Pay Monthly sims</a></li> <li><a manual_cm_sp="meganav_Shop-_-Sims-_-Pay & Go sims" manual_cm_re="meganav_Shop-_-Sims-_-Pay & Go sims" href="https://www.o2.co.uk/freesim">Pay & Go sims</a></li> <li><a manual_cm_sp="meganav_Shop-_-Sims-_-International Sim" manual_cm_re="meganav_Shop-_-Sims-_-International Sim" href="https://www.o2.co.uk/shop/sim-cards/international-sim/">International Sim</a></li> <li><a manual_cm_sp="meganav_Shop-_-Sims-_-iPad sims" manual_cm_re="meganav_Shop-_-Sims-_-iPad sims" href="http://www.o2.co.uk/broadband/ipad-sim">iPad sims</a></li> <li><a manual_cm_sp="meganav_Shop-_-Sims-_-Tablet sims" manual_cm_re="meganav_Shop-_-Sims-_-Tablet sims" href="http://www.o2.co.uk/tablet-sims">Tablet sims</a></li> </ul> </li> <li><a manual_cm_sp="meganav_Shop-_-Great deals-_-na" manual_cm_re="meganav_Shop-_-Great deals-_-na" href="https://www.o2.co.uk/shop/greatdeals/">Great deals</a></li> <li><a manual_cm_sp="meganav_Shop-_-Clearance offers" manual_cm_re="meganav_Shop-_-Clearance offers" href="https://www.o2.co.uk/shop/clearance/">Clearance offers</a></li> <li><a manual_cm_sp="meganav_Shop-_-Coming Soon-_-na" manual_cm_re="meganav_Shop-_-Coming Soon-_-na" href="https://www.o2.co.uk/shop/coming-soon/">Coming soon</a></li> <li><a manual_cm_sp="meganav_Shop-_-Smartwatches-_-na" manual_cm_re="meganav_Shop-_-Smartwatches-_-na" href="https://www.o2.co.uk/shop/smartwatches/">Smartwatches</a></li> <li><a manual_cm_sp="meganav_Shop-_-Fitness trackers-_-na" manual_cm_re="meganav_Shop-_-Fitness trackers-_-na" href="https://www.o2.co.uk/shop/fitness-trackers/">Fitness trackers</a></li> <li><a manual_cm_sp="meganav_Shop-_-Mobile broadband-_-na" manual_cm_re="meganav_Shop-_-Mobile broadband-_-na" href="https://www.o2.co.uk/shop/mobile-broadband/">Mobile broadband</a> <ul> <li><a manual_cm_sp="meganav_Shop-_-Mobile broadband-_-Browse MBB" manual_cm_re="meganav_Shop-_-Mobile broadband-_-Browse MBB" href="https://www.o2.co.uk/shop/mobile-broadband/">Browse MBB</a></li> <li><a manual_cm_sp="meganav_Shop-_-Mobile broadband-_-Pay monthly" manual_cm_re="meganav_Shop-_-Mobile broadband-_-Pay monthly" href="https://www.o2.co.uk/shop/mobile-broadband/?contractType=paymonthly">Pay monthly</a></li> <li><a manual_cm_sp="meganav_Shop-_-Mobile broadband-_-Pay and Go" manual_cm_re="meganav_Shop-_-Mobile broadband-_-Pay and Go" href="https://www.o2.co.uk/shop/mobile-broadband/?contractType=payasyougo">Pay and Go</a></li> </ul> </li> <li><a manual_cm_sp="meganav_Shop-_-Tariffs-_-na" manual_cm_re="meganav_Shop-_-Tariffs-_-na" href="https://www.o2.co.uk/shop/all-tariffs/">Tariffs</a> <ul> <li><a manual_cm_sp="meganav_Shop-_-Tariffs-_-Browse tariffs" manual_cm_re="meganav_Shop-_-Tariffs-_-Browse tariffs" href="https://www.o2.co.uk/shop/all-tariffs/">Browse Tariffs</a></li> <li><a manual_cm_sp="meganav_Shop-_-Tariffs-_-O2 Refresh" manual_cm_re="meganav_Shop-_-Tariffs-_-O2 Refresh" href="http://www.o2.co.uk/refresh">O2 Refresh</a></li> <li><a manual_cm_sp="meganav_Shop-_-Tariffs-_-Pay & Go" manual_cm_re="meganav_Shop-_-Tariffs-_-Pay & Go" href="http://www.o2.co.uk/tariffs/payandgo">Pay & Go</a></li> <li><a manual_cm_sp="meganav_Shop-_-Tariffs-_-Sharer plans" manual_cm_re="meganav_Shop-_-Tariffs-_-Sharer plans" href="http://www.o2.co.uk/sharer-plans">Sharer plans</a></li> <li><a manual_cm_sp="meganav_Shop-_-Tariffs-_-Bolt Ons" manual_cm_re="meganav_Shop-_-Tariffs-_-Bolt Ons" href="https://www.o2.co.uk/shop/tariffs/bolt-ons/">Bolt Ons</a></li> </ul> </li> <li><a manual_cm_sp="meganav_Shop-_-Accessories-_-na" manual_cm_re="meganav_Shop-_-Accessories-_-na" href="https://www.o2.co.uk/shop/accessories/">Accessories</a> <ul> <li><a manual_cm_sp="meganav_Shop-_-Accessories-_-Browse Accessories" manual_cm_re="meganav_Shop-_-Accessories-_-Browse Accessories" href="https://www.o2.co.uk/shop/accessories/">Browse Accessories</a></li> </ul> </li> <li><a manual_cm_sp="meganav_Shop-_-International-_-na" manual_cm_re="meganav_Shop-_-International-_-na" href="https://www.o2.co.uk/shop/international/">International</a> <ul> <li><a manual_cm_sp="meganav_Shop-_-International-_-Browse International" manual_cm_re="meganav_Shop-_-International-_-Browse International" href="https://www.o2.co.uk/shop/international/">Browse International</a></li> <li><a manual_cm_sp="meganav_Shop-_-International-_-International Extras" manual_cm_re="meganav_Shop-_-International-_-International Extras" href="https://www.o2.co.uk/shop/international/extras/">International Extras</a></li> <li><a manual_cm_sp="meganav_Shop-_-International-_-O2 Travel" manual_cm_re="meganav_Shop-_-International-_-O2 Travel" href="https://www.o2.co.uk/shop/international/using-phone-in-europe/">O2 Travel</a></li> <li><a manual_cm_sp="meganav_Shop-_-International-_-International Favourites" manual_cm_re="meganav_Shop-_-International-_-International Favourites" href="https://www.o2.co.uk/shop/international/calling-international-numbers/">International Favourites</a> </li> <li><a manual_cm_sp="meganav_Shop-_-International-_-Calling Card" manual_cm_re="meganav_Shop-_-International-_-Calling Card" href="https://www.o2.co.uk/shop/international/calling-card/">International Calling Card</a></li> <li><a manual_cm_sp="meganav_Shop-_-International-_-Calling abroad" manual_cm_re="meganav_Shop-_-International-_-Calling abroad" href="http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk">Calling abroad</a></li> </ul> </li> <li><a manual_cm_sp="meganav_Shop-_-Insurance-_-na" manual_cm_re="meganav_Shop-_-Insurance-_-na" href="https://www.o2.co.uk/shop/insurance/">Insurance</a></li> </ul> </li> <li id="pn2" class="med"><a manual_cm_sp="meganav_Perks-_-na-_-na" manual_cm_re="meganav_Perks-_-na-_-na" href="http://www.o2.co.uk/perks"> <dl> <dt>Perks</dt> <dd>Latest Priority offers, O2 Rewards</dd> </dl> </a> <ul> <li><a manual_cm_sp="meganav_Perks-_-Browse Perks-_-na" manual_cm_re="meganav_Perks-_-Browse Perks-_-na" href="http://www.o2.co.uk/perks">Browse Perks</a></li> <li><a manual_cm_sp="meganav_Perks-_-Priority-_-na" manual_cm_re="meganav_Perks-_-Priority-_-na" href="http://www.o2priority.co.uk/about">Priority</a></li> <li><a manual_cm_sp="meganav_Perks-_-Pay & Go Rewards-_-na" manual_cm_re="meganav_Perks-_-Pay & Go-_-na" href="https://payandgorewards.o2.co.uk/web/o2">Pay & Go Rewards</a></li> <li><a manual_cm_sp="meganav_Perks-_-Perks at O2 venues-_-na" manual_cm_re="meganav_Perks-_-Perks at O2 venues-_-na" href="http://www.o2.co.uk/perks/perks-at-o2-venues">Perks at O2 venues</a></li> <li><a manual_cm_sp="meganav_Perks-_-Charge to mobile-_-na" manual_cm_re="meganav_Perks-_-Charge to mobile-_-na" href="http://www.o2.co.uk/chargetomobile">Charge to mobile</a></li> <li><a manual_cm_sp="meganav_Perks-_-Sun Goals-_-na" manual_cm_re="meganav_Perks-_-Sun Goals-_-na" href="http://www.o2.co.uk/sun-goals">Sun Goals</a></li> <li><a manual_cm_sp="meganav_Perks-_-Evernote Premium-_-na" manual_cm_re="meganav_Perks-_-Evernote Premium-_-na" href="http://www.o2.co.uk/perks/evernote-premium">Evernote Premium</a></li> </ul> </li> <li id="pn3" class="small"><a manual_cm_sp="meganav_Apps-_-na-_-na" manual_cm_re="meganav_Apps-_-na-_-na" href="http://www.o2.co.uk/apps"> <dl> <dt>Apps</dt> <dd>Our latest apps, news, reviews</dd> </dl> </a> <ul> <li><a manual_cm_sp="meganav_Apps-_-Browse Apps-_-na" manual_cm_re="meganav_Apps-_-Browse apps-_-na" href="http://www.o2.co.uk/apps">Browse Apps</a></li> <li><a manual_cm_sp="meganav_Apps-_-My O2-_-na" manual_cm_re="meganav_Apps-_-My O2-_-na" href="http://www.o2.co.uk/apps/my-o2">My O2</a></li> <li><a manual_cm_sp="meganav_Apps-_-Priority-_-na" manual_cm_re="meganav_Apps-_-Priority-_-na" href="http://www.o2.co.uk/apps/priority">Priority</a></li> <li><a manual_cm_sp="meganav_Apps-_-TU Go-_-na" manual_cm_re="meganav_Apps-_-TU Go-_-na" href="http://www.o2.co.uk/apps/tu-go">TU Go</a></li> <li><a manual_cm_sp="meganav_Apps-_-Priority Tickets-_-na" manual_cm_re="meganav_Apps-_-Priority Tickets-_-na" href="http://www.o2.co.uk/apps/priority-tickets">Priority Tickets</a></li> <li><a manual_cm_sp="meganav_Apps-_-O2 Tracks-_-na" manual_cm_re="meganav_Apps-_-O2 Tracks-_-na" href="http://www.o2.co.uk/apps/tracks">O2 Tracks</a></li> <li><a manual_cm_sp="meganav_Apps-_-O2 Wifi-_-na" manual_cm_re="meganav_Apps-_-O2 Wifi-_-na" href="http://www.o2.co.uk/apps/wifi">O2 Wifi</a></li> <li><a manual_cm_sp="meganav_Apps-_-World Chat-_-na" manual_cm_re="meganav_Apps-_-World Chat-_-na" href="http://www.o2.co.uk/apps/world-chat">World Chat</a></li> <li><a manual_cm_sp="meganav_Apps-_-O2 Academy-_-na" manual_cm_re="meganav_Apps-_-O2 Academy-_-na" href="http://www.o2.co.uk/apps/o2-academy">O2 Academy</a></li> <li><a manual_cm_sp="meganav_Apps-_-Store and Share-_-na" manual_cm_re="meganav_Apps-_-Store and Share-_-na" href="http://www.o2.co.uk/apps/store-and-share">Store and Share</a></li> <li><a manual_cm_sp="meganav_Apps-_-My Network-_-na" manual_cm_re="meganav_Apps-_-My Network-_-na" href="http://www.o2.co.uk/apps/my-network">My Network</a></li> <li><a manual_cm_sp="meganav_Apps-_-O2 Learn-_-na" manual_cm_re="meganav_Apps-_-O2 Learn-_-na" href="http://www.o2.co.uk/apps/o2-learn">O2 Learn</a></li> <li><a manual_cm_sp="meganav_Apps-_-O2 Travel-_-na" manual_cm_re="meganav_Apps-_-O2 Travel-_-na" href="http://www.o2.co.uk/apps/travel">O2 Travel</a></li> </ul> </li> <li id="pn4" class="large"><a manual_cm_sp="meganav_Connectivity-_-na-_-na" manual_cm_re="meganav_Connectivity-_-na-_-na" href="http://www.o2.co.uk/connectivity"> <dl> <dt>Connectivity</dt> <dd>4G, O2 Wifi, our network and more</dd> </dl> </a> <ul> <li><a manual_cm_sp="meganav_Connectivity-_-Browse Connectivity-_-na" manual_cm_re="meganav_Connectivity-_-Browse connectivity-_-na" href="http://www.o2.co.uk/connectivity">Browse Connectivity</a></li> <li><a manual_cm_sp="meganav_Connectivity-_-4G-_-na" manual_cm_re="meganav_Connectivity-_-4G-_-na" href="http://www.o2.co.uk/4g">4G</a></li> <li><a manual_cm_sp="meganav_Connectivity-_-O2 Wifi-_-na" manual_cm_re="meganav_Connectivity-_-O2 Wifi-_-na" href="http://www.o2.co.uk/connectivity/free-wifi">O2 Wifi</a> <ul> <li><a manual_cm_sp="meganav_Connectivity-_-O2 Wifi-_-Browse O2 Wifi" manual_cm_re="meganav_Connectivity-_-O2 Wifi-_-Browse O2 Wifi" href="http://www.o2.co.uk/connectivity/free-wifi">Browse O2 Wifi</a></li> <li><a manual_cm_sp="meganav_Connectivity-_-O2 Wifi-_-O2 Wifi hotspot locator" manual_cm_re="meganav_Connectivity-_-O2 Wifi-_-O2 Wifi hotspot locator" href="https://www.o2wifi.co.uk/hotspots">O2 Wifi hotspot locator</a></li> </ul> </li> <li><a manual_cm_sp="meganav_Connectivity-_-Wifi London Underground-_-na" manual_cm_re="meganav_Connectivity-_-Wifi London Underground-_-na" href="http://www.o2.co.uk/connectivity/wifi-london-underground">Wifi London Underground</a></li> <li><a manual_cm_sp="meganav_Connectivity-_-Network coverage-_-na" manual_cm_re="meganav_Connectivity-_-Network coverage-_-na" href="http://www.o2.co.uk/connectivity/network-coverage">Network coverage</a> <ul> <li><a manual_cm_sp="meganav_Connectivity-_-Network coverage-_-Browse network coverage" manual_cm_re="meganav_Connectivity-_-Network coverage-_-Browse Network coverage" href="http://www.o2.co.uk/connectivity/network-coverage">Browse Network coverage</a></li> <li><a manual_cm_sp="meganav_Connectivity-_-Network coverage-_-How our network works" manual_cm_re="meganav_Connectivity-_-Network coverage-_-How our network works" href="http://www.o2.co.uk/connectivity/network-coverage/how-our-network-works">How our network works</a></li> <li><a manual_cm_sp="meganav_Connectivity-_-Network coverage-_-Coverage checker" manual_cm_re="meganav_Connectivity-_-Network coverage-_-Coverage checker" href="http://www.o2.co.uk/coveragechecker">Coverage checker</a></li> <li><a manual_cm_sp="meganav_Connectivity-_-Network coverage-_-Live status checker" manual_cm_re="meganav_Connectivity-_-Network coverage-_-Live status checker" href="http://status.o2.co.uk">Live status checker</a></li> <li><a manual_cm_sp="meganav_Connectivity-_-Network coverage-_-The next big thing" manual_cm_re="meganav_Connectivity-_-Network coverage-_-The next big thing" href="http://www.o2.co.uk/connectivity/network-coverage/the-next-big-thing">The next big thing</a></li> <li><a manual_cm_sp="meganav_Connectivity-_-Network coverage-_-Doing our bit" manual_cm_re="meganav_Connectivity-_-Network coverage-_-Doing our bit" href="http://www.o2.co.uk/connectivity/network-coverage/doing-our-bit">Doing our bit</a></li> <li><a manual_cm_sp="meganav_Connectivity-_-Network coverage-_-Network FAQs" manual_cm_re="meganav_Connectivity-_-Network coverage-_-Network FAQs" href="http://www.o2.co.uk/connectivity/network-coverage/network-faqs">Network FAQs</a></li> <li><a manual_cm_sp="meganav_Connectivity-_-Network coverage-_-Jargon buster" manual_cm_re="meganav_Connectivity-_-Network coverage-_-Jargon buster" href="http://www.o2.co.uk/connectivity/network-coverage/jargon-buster">Jargon buster</a></li> </ul> </li> </ul> </li> <li id="pn5" class="small"><a manual_cm_sp="meganav_Help-_-na-_-na" manual_cm_re="meganav_Help-_-na-_-na" href="http://www.o2.co.uk/help"> <dl> <dt>Help</dt> <dd>Bill and phone help, O2 Gurus and more</dd> </dl> </a> <ul> <li><a manual_cm_sp="meganav_Help-_-Browse Help-_-na" manual_cm_re="meganav_Help-_-Browse Help-_-na" href="http://www.o2.co.uk/help">Browse Help</a></li> <li><a manual_cm_sp="meganav_Help-_-All Help topics-_-na" manual_cm_re="meganav_Help-_-All Help topics-_-na" href="http://www.o2.co.uk/help#Choose-a-topic">nav-secondary</a> <ul> <li><a manual_cm_sp="meganav_Help-_-Browse all Help topics-_-na" manual_cm_re="meganav_Help-_-Browse all Help topics-_-na" href="http://www.o2.co.uk/help#Choose-a-topic">Browse all Help topics</a></li> <li><a manual_cm_sp="meganav_Help-_-Bills and payments-_-na" manual_cm_re="meganav_Help-_-Bills and payments-_-na" href="http://www.o2.co.uk/help/bills-and-payment">Bills and payment</a></li> <li><a manual_cm_sp="meganav_Help-_-Upgrades-_-na" manual_cm_re="meganav_Help-_-Upgrades-_-na" href="http://www.o2.co.uk/help/upgrades">Upgrades</a></li> <li><a manual_cm_sp="meganav_Help-_-Pay & Go-_-na" manual_cm_re="meganav_Help-_-Pay & Go-_-na" href="http://www.o2.co.uk/help/pay-and-go">Pay & Go</a></li> <li><a manual_cm_sp="meganav_Help-_-Phones and devices-_-na" manual_cm_re="meganav_Help-_-Phones and devices-_-na" href="http://www.o2.co.uk/help/phones-and-devices">Phones and devices</a></li> <li><a manual_cm_sp="meganav_Help-_-Network and coverage-_-na" manual_cm_re="meganav_Help-_-Network and coverage-_-na" href="http://www.o2.co.uk/help/network-and-coverage">Network and coverage</a></li> <li><a manual_cm_sp="meganav_Help-_-Products and services-_-na" manual_cm_re="meganav_Help-_-Products and services-_-na" href="http://www.o2.co.uk/help/products-and-services">Products and services</a></li> <li><a manual_cm_sp="meganav_Help-_-Help with your sim-_-na" manual_cm_re="meganav_Help-_-Help with your sim-_-na" href="http://www.o2.co.uk/help/help-with-your-sim">Help with your sim</a></li> <li><a manual_cm_sp="meganav_Help-_-Everything else-_-na" manual_cm_re="meganav_Help-_-Everything else-_-na" href="http://www.o2.co.uk/help/everything-else">Everything else</a></li> </ul> </li> <li><a manual_cm_sp="meganav_Help-_-O2 Gurus-_-na" manual_cm_re="meganav_Help-_-O2 Gurus-_-na" href="http://www.o2.co.uk/help/guru">O2 Gurus</a></li> <li><a manual_cm_sp="meganav_Help-_-O2 Community-_-na" manual_cm_re="meganav_Help-_-O2 Community-_-na" href="http://community.o2.co.uk">O2 Community</a></li> <li><a manual_cm_sp="meganav_Help-_-Contact us-_-na" manual_cm_re="meganav_Help-_-Contact us-_-na" href="http://www.o2.co.uk/contactus">Contact us</a></li> </ul> </li> <li id="pn6" class="med"><a manual_cm_sp="meganav_My O2-_-na-_-na" manual_cm_re="meganav_My O2-_-na-_-na" href="http://www.o2.co.uk/myo2"> <dl> <dt>My O2</dt> <dd> Your bill, account, <br>top up, upgrade </dd> </dl> </a> <ul> <li><a manual_cm_sp="meganav_My O2-_-Browse My O2-_-na" manual_cm_re="meganav_My O2-_-Browse My O2-_-na" href="http://www.o2.co.uk/myo2">Browse My O2</a></li> <li><a manual_cm_sp="meganav_My O2-_-Sign in or register-_-na" manual_cm_re="meganav_My O2-_-Sign in or register-_-na" href="https://accounts.o2.co.uk">Sign in or register</a></li> <li><a manual_cm_sp="meganav_My O2-_-Manage my details-_-na" manual_cm_re="meganav_My O2-_-Manage my details-_-na" href="https://accounts.o2.co.uk/manage">Manage my details</a></li> <li><a manual_cm_sp="meganav_My O2-_-View my bill-_-na" manual_cm_re="meganav_My O2-_-View my bill-_-na" href="https://accounts.o2.co.uk">View my bill</a></li> <li><a manual_cm_sp="meganav_My O2-_-Top up-_-na" manual_cm_re="meganav_My O2-_-Top up-_-na" href="http://www.o2.co.uk/topup">Top up</a></li> <li><a manual_cm_sp="meganav_My O2-_-Upgrade now-_-na" manual_cm_re="meganav_My O2-_-Upgrade now-_-na" href="http://www.o2.co.uk/upgrade">Upgrade now</a></li> </ul> </li> <li id="pn8" class="med"><a manual_cm_sp="meganav_Business-_-na-_-na" manual_cm_re="meganav_Business-_-na-_-na" href="http://mobi.o2.co.uk/pl/svt/si/mo2couk/po/o2uk/pa/business"> <dl> <dt>Business</dt> </dl> </a></li> <li id="pn7" class="med"><a manual_cm_sp="meganav_Store locator-_-na-_-na" manual_cm_re="meganav_Store locator-_-na-_-na" href="http://www.o2.co.uk/storelocator"> <dl> <dt>Store locator</dt> </dl> </a></li> </ul> </div> <div class="logo telefonica"> <a manual_cm_re="header-_-Telefonica logo-_-na" href="http://www.telefonica.com/"> <img alt="Telefonica" src="//static.o2.co.uk/shared/img/logo-telefonica.svg"> </a> </div> </div> </div> <nav class="js-injection" id="nav-secondary"> <div class="grid-inner"> <ul> <li class="main-element"><a 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