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class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com.cn/cn/shop/goto/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="商店" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 20 44" width="20" xmlns="http://www.w3.org/2000/svg"><path d="m2.2568 23.0189-.6035-.7793v4.1426h-.9316v-6.6562h2.1328c-.1465-.3633-.2988-.7266-.4863-1.0488h-2.0743v-.9375h4.0254c-.0938-.2461-.1934-.4805-.2988-.6855l1.0781-.1642c.1055.2578.1934.5449.293.8496h4.0371v.9375h-2.1504c-.1582.3867-.3223.7324-.498 1.0488h2.2031v5.4961c0 .7793-.3398 1.1836-1.002 1.1836h-1.0488l-.2461-.8848.9844.0293c.2461 0 .3809-.1816.3809-.5332v-4.4297h-6.3985v1.6113c.8203-.4512 1.5-.9844 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class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com.cn/mac/" data-globalnav-item-name="mac" data-topnav-flyout-trigger-compact="true" data-analytics-title="mac" data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"><path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 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class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 2.362 1.195 0 1.869-.867 1.869-2.362zm-4.782 0c0-2.033 1.114-3.269 2.913-3.269 1.798 0 2.912 1.236 2.912 3.269 0 2.028-1.114 3.27-2.912 3.27-1.799 0-2.913-1.242-2.913-3.27zm-6.636-5.666h1.008v3.504h.093c.317-.697.979-1.107 1.946-1.107 1.336 0 2.179.855 2.179 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globalnav-submenu-trigger-link globalnav-link-watch"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"><path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 2.045zm-6.533-3.568v1.635h1.407v.844h-1.407v3.574c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.85c-.2.035-.393.058-.592.058-1.301 0-1.822-.48-1.822-1.687v-3.832h-1.02v-.844h1.02v-1.635zm-4.2 5.596v-.58l-1.699.111c-.961.064-1.383.398-1.383 1.031 0 .645.545 1.02 1.277 1.02 1.038 0 1.805-.68 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class="globalnav-link-text">Vision</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - airpods" class=" globalnav-item globalnav-item-airpods globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com.cn/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 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6.427h1.008v-6.316h-1.008zm-.199-8.238c0-.387.317-.703.703-.703.387 0 .703.316.703.703s-.316.703-.703.703c-.386 0-.703-.316-.703-.703zm-6.137 4.922 1.324-3.773h.093l1.325 3.773zm1.892-5.139h-1.043l-3.117 8.455h1.107l.85-2.42h3.363l.85 2.42h1.107zm14.868 4.5h-1.864v-3.562h1.864c1.224 0 1.898.639 1.898 1.799 0 1.119-.697 1.763-1.898 1.763zm.275-4.5h-3.193v8.455h1.054v-3.017h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.612-1.107-2.737-2.707-2.737z"></path></svg></span><span class="globalnav-link-text">AirPods</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - home" class=" globalnav-item globalnav-item-home globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com.cn/apple-home/" data-globalnav-item-name="home" data-topnav-flyout-trigger-compact="true" data-analytics-title="home" data-analytics-region="home" data-analytics-element-engagement="hover - home" aria-label="家居" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 20 44" width="20" xmlns="http://www.w3.org/2000/svg"><path d="m5.9951 22.6498c.1582.4688.2344.9844.2461 1.5352 0 .8203-.123 1.4004-.3457 1.7051-.2637.3691-.8613.5566-1.7988.5566h-.3223l-.334-.8613h.5273c.5742 0 .9316-.0879 1.0781-.2402.1641-.2051.252-.5801.252-1.1602 0-.0996-.0059-.2051-.0059-.293-1.1074.832-2.5664 1.5176-4.3477 2.0742l-.4922-.832c1.998-.5684 3.5566-1.2949 4.6699-2.1738-.0586-.2051-.1406-.4102-.2227-.5977-.9609.7207-2.2441 1.3008-3.832 1.7637l-.4805-.8379c1.6699-.4336 2.9707-.9727 3.9023-1.6465-.0996-.1289-.1934-.252-.293-.375-.041.0234-.0762.0293-.1055.0527-.668.3164-1.6055.6562-2.8184 1.0137l-.4922-.8086c.9434-.1934 1.8223-.4629 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data-analytics-element-engagement="globalnav hover - entertainment" class=" globalnav-item globalnav-item-entertainment globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com.cn/entertainment/" data-globalnav-item-name="entertainment" data-topnav-flyout-trigger-compact="true" data-analytics-title="entertainment" data-analytics-element-engagement="hover - entertainment" aria-label="娱乐" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-entertainment"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg id="Outlined" xmlns="http://www.w3.org/2000/svg" width="22" height="44" viewBox="0 0 22 44"><path id="art_" d="M3.69,17.0293c-.1055.6562-.1993,1.2715-.293,1.84H4.9434v.5391a12.1563,12.1563,0,0,1-.8262,4.0957c.4512.3691.8262.6973,1.125.99l-.6445.7559c-.252-.2871-.5567-.5859-.8907-.8965A7.8518,7.8518,0,0,1,1.9434,26.498l-.627-.7675A6.5715,6.5715,0,0,0,2.998,23.7383c-.41-.3457-.873-.7207-1.3828-1.1133.2461-.873.4688-1.8164.668-2.8184H1.44v-.9375H2.4473c.1-.6328.205-1.2773.2871-1.9336Zm.3515,2.7773h-.82a22.6557,22.6557,0,0,1-.6445,2.543c.2929.2051.5566.3984.8027.58A10.1091,10.1091,0,0,0,4.041,19.8066ZM7.2285,22.666c.041-.2871.0762-.5976.1-.9023H5.3125V20.873h5.0039v.8907H8.2539c-.0176.3281-.0351.6269-.0644.9023h2.5019v.9082H8.4824a5.7678,5.7678,0,0,0,2.461,2.1328l-.6622.7735a6.9141,6.9141,0,0,1-2.4667-2.35,5.5451,5.5451,0,0,1-.3282.6738A4.56,4.56,0,0,1,5.1953,26.51L4.68,25.6953A4.0693,4.0693,0,0,0,6.748,24.1719a4.176,4.176,0,0,0,.2579-.5977h-2.08V22.666Zm2.8653-5.32v2.7188H5.5293V17.3457Zm-.8965.8027H6.4316v1.1133H9.1973Zm5.06,4.7813A14.6857,14.6857,0,0,1,12.47,26.0352l-.85-.6153a11.6928,11.6928,0,0,0,1.7754-2.9121Zm-1.43-5.3027a5.5675,5.5675,0,0,0,.7852.0761,20.6473,20.6473,0,0,0,5.7773-.6914l.4629.82a26.3685,26.3685,0,0,1-6.2343.7032c-.1407.8789-.2989,1.67-.4512,2.3789h2.6777V19.0273h.9844v1.8868h3.6563v.9492H16.8291v3.4394c0,.7325-.3633,1.1133-1.0547,1.1133H14.3857l-.2168-.9551c.4395.0411.8614.0645,1.2657.0645.2636,0,.41-.1641.41-.4746V21.8633h-3.75C12.44,20.27,12.6865,18.8516,12.8271,17.627Zm7.8223,7.98-.9258.4629a23.26,23.26,0,0,0-1.6582-3.1992l.8672-.41A34.6694,34.6694,0,0,1,20.6494,25.6074Z"></path></svg></span><span class="globalnav-link-text">娱乐</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - accessories" class=" globalnav-item globalnav-item-accessories globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com.cn/cn/shop/goto/buy_accessories" data-globalnav-item-name="accessories" data-topnav-flyout-trigger-compact="true" data-analytics-title="accessories" data-analytics-element-engagement="hover - accessories" aria-label="配件" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-accessories"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 20 44" width="20" xmlns="http://www.w3.org/2000/svg"><path d="m4.9404 17.3412v.9258h-1.2363v.9727h1.1074v7.1719h-.8613v-.4922h-2.666v.4922h-.8613v-7.1719h1.084v-.9727h-1.3008v-.9258zm-3.6562 5.9765h2.666v-.6973h-.3867c-.4805 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class="gb-paragraph">如果你离无线局域网路由器太远，则接收不到信号，因此请确保你位于路由器的信号覆盖范围内。</p></div><div class="gb-group has-h2"><h2 class="gb-header">确保无线局域网已开启，并且你可以看到自己的网络</h2><p class="gb-paragraph">前往“设置”>“无线局域网”，并确保“无线局域网”已打开。轻点要加入的无线局域网名称。网络名称旁边出现蓝色勾号表示你已连接。</p><p class="gb-paragraph">如果你在“设置”>“无线局域网”>“[你的网络]”下看到“自动加入”已停用，请轻点“更多信息”按钮，然后轻点“自动加入”。</p><img class="gb-image" alt="iPhone 上显示了“无线局域网”屏幕，其中无线局域网名称旁边有一个蓝色勾号。" src="https://cdsassets.apple.com/live/7WUAS350/images/ios/locale/zh-cn/ios-16-iphone-13-pro-settings-wifi-unsecured-network.png" height="950" width="660" style="max-width: min(100%,330px);"/></div><div class="gb-group has-h2"><h2 class="gb-header">如果系统提示输入无线局域网密码，请输入密码</h2><p class="gb-paragraph">如果系统提示输入无线局域网密码，请输入密码。<a href="https://support.apple.com/HT204070" class="gb-anchor">如果你不知道密码</a>，请获取协助。</p><p class="gb-paragraph">即使你输入了正确密码，你也可能会看到信息“无法加入网络”或“密码不正确”。<a href="#restartdevices" class="gb-anchor" link-type="ANCHOR">重新启动你的所有设备</a>，然后尝试再次输入你的密码。</p></div><div class="gb-group has-h2"><h2 class="gb-header">检查无线局域网是不是存在问题</h2><p class="gb-paragraph">如果 iOS 或 iPadOS 检测到你的无线局域网连接存在问题，你可能会在所连无线局网的名称下看到关于无线局域网的建议。例如，你可能会看到“无互联网连接”提醒。要获取更多信息，请轻点相应的无线局域网。</p><img class="gb-image" alt="iPhone 上显示了“无线局域网”屏幕，其中无线局域网名称下方有一条提醒信息。" src="https://cdsassets.apple.com/live/7WUAS350/images/ios/locale/zh-cn/ios-16-iphone-13-pro-settings-wifi-no-internet-connection.png" height="950" width="660" style="max-width: min(100%,330px);"/></div><div class="gb-group has-h2"><h2 class="gb-header">检查线缆和连接</h2><p class="gb-paragraph">如果你仍然无法连接到网络或上网，请确保你的路由器已连接到调制解调器并且已开启。</p></div><div class="gb-group has-h2"><h2 id="restartdevices" class="gb-header">重新启动</h2><p class="gb-paragraph"><a href="/zh-cn/118259" class="gb-anchor">重新启动你的 iPhone</a> 或 <a href="/zh-cn/101603" class="gb-anchor" aria-label="重新启动你的 iPad">iPad</a>。</p><p class="gb-paragraph">通过拔下再插回设备的电源插头，重新启动你的路由器和线缆调制解调器或 DSL 调制解调器。</p><p class="gb-paragraph">重新启动每台设备后，看看问题是不是已解决。</p></div><div class="gb-group has-h2"><h2 class="gb-header">还原网络设置</h2><p class="gb-paragraph">如果你使用的是 iOS 或 iPadOS 15 或者更高版本，请轻点“设置”>“通用”>“传输或还原 [设备]”>“还原”>“还原网络设置”。</p><p class="gb-paragraph">如果你使用的是 iOS 或 iPadOS 14 或者更早版本，请轻点“设置”>“通用”>“还原”>“还原网络设置”。</p><p class="gb-paragraph">这项操作还会还原无线局域网和密码设置、蜂窝网络设置以及你之前使用的 VPN 和 APN 设置。</p><img class="gb-image" alt="iPhone 上显示了“传输或还原 iPhone”屏幕。" src="https://cdsassets.apple.com/live/7WUAS350/images/ios/locale/zh-cn/ios-16-iphone-13-pro-settings-general-transfer-reset-network-settings-ontap.png" height="900" width="660" style="max-width: min(100%,330px);"/></div></div> <h2 class="gb-header">获取更多协助</h2> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">如果你已接入 Wi-Fi 网络，但无法上网，请尝试在其他设备上使用你的 Wi-Fi 网络。如果使用其他设备也无法上网，则有可能是服务已中断。请致电你的通信公司或互联网提供商以获取帮助。</p></li><li class="gb-list_item"><p class="gb-paragraph">尝试在其他位置接入无线局域网。如果这时设备可以接入，则你可能需要就自己的无线局域网获取协助。</p></li><li class="gb-list_item"><p class="gb-paragraph">如果你的设备无法接入任何无线局域网，请<a href="https://getsupport.apple.com/?caller=kbase" class="gb-anchor">联系 Apple</a>。</p></li><li class="gb-list_item"><p class="gb-paragraph">将 Wi-Fi 路由器的固件更新为最新版本，并确保路由器支持你的 Apple 产品。有关更多信息，请联系路由器的制造商。</p></li></ul> <div class='mod-date'> <span>发布日期：</span> <time dateTime=2024 年 11 月 06 日itemprop='datePublished'>2024 年 11 月 06 日</time> </div> </div> </div> <div id='helpful-rating-wrapper'> <div id='helpful' class='ratings okapi-enabled'> <div> <fieldset id='question-state' class='show'> <legend class='helpful-heading'> <span id="okapi-a">有帮助?</span> </legend> <div class='helpful-btn-grp'> <button class='button button-reduced button-secondary' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes' data-ss-analytics-event=acs.link_click title='解决了我的问题'> 是 </button> <button class='button button-reduced button-secondary' id='no-button' data-ss-analytics-link-component_name='helpful' 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