Help Desk Live Chat

<!doctype html> <html class="no-js" lang=""> <head>  <title>Help Desk Live Chat</title> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="description" content=""> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="preconnect" href="https://fonts.googleapis.com"> <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin> <link href="https://fonts.googleapis.com/css2?family=Roboto:wght@300;400;500&display=swap" rel="stylesheet">  <link rel="shortcut icon" href="images/favicons/favicon.ico"> <link rel="mask-icon" href="images/favicons/safari-pinned-tab.svg"> <link rel="icon" sizes="16x16" href="images/favicons/favicon-16x16.png"> <link rel="icon" sizes="32x32" href="images/favicons/favicon-32x32.png"> <link rel="icon" sizes="96x96" href="images/favicons/favicon-96x96.png"> <link rel="icon" sizes="192x192" href="images/favicons/android-chrome-192x192.png"> <link rel="apple-touch-icon" href="images/favicons/apple-touch-icon-60x60.png"> <link rel="apple-touch-icon" sizes="72x72" href="images/favicons/apple-touch-icon-72x72.png"> <link rel="apple-touch-icon" sizes="76x76" href="images/favicons/apple-touch-icon-76x76.png"> <link rel="apple-touch-icon" sizes="114x114" href="images/favicons/apple-touch-icon-114x114.png"> <link rel="apple-touch-icon" sizes="120x120" href="images/favicons/apple-touch-icon-120x120.png"> <link rel="apple-touch-icon" sizes="144x144" href="images/favicons/apple-touch-icon-144x144.png"> <link rel="apple-touch-icon" sizes="152x152" href="images/favicons/apple-touch-icon-152x152.png"> <link rel="apple-touch-icon" sizes="180x180" href="images/favicons/apple-touch-icon-180x180.png"> <link rel="apple-touch-icon-precomposed" sizes="180x180" href="images/favicons/apple-touch-icon-precomposed.png"> <link rel="manifest" href="images/favicons/site.webmanifest"> <meta name="msapplication-square150x150logo" content="images/favicons/mstile-150x150.png"> <meta name="msapplication-tilecolor" content="#000000"> <meta name="msapplication-tileimage" content="images/favicons/mstile-150x150.png">  <link rel="stylesheet" href="css/normalize.css"> <link rel="stylesheet" href="fonts/iconfonts/css/ui-bar-glyphs.css"> <link rel="stylesheet" href="css/ui-global-bar.css"> <link rel="stylesheet" href="css/uiowa-bar-dark.css">  <link rel="stylesheet" href="https://use.fontawesome.com/releases/v5.8.2/css/all.css"> <link rel="stylesheet" href="css/main.css"> <script src="js/jquery-1.7.2.min.js" type="text/javascript"></script> <script type="text/javascript"> function showCode() { $("#code").toggle(); $("#full-submit").toggle(); } </script> <style type="text/css"> body { display: flex; flex-direction: column; justify-content: flex-start; min-height: 100vh; } div.main { flex-grow: 1; } .connect-now { display: inline-block; width: 150px; padding: 4px; margin-top: 10px; margin-bottom: 9px; font-size: 13px; line-height: 18px; color: #039; background-color: #dddddd; border: 1px solid #cccccc; -webkit-border-radius: 3px; -moz-border-radius: 3px; border-radius: 3px; } span.helpdesk-label { min-width: max-content; width: 75px; } span.helpdesk-label.full-line { margin-bottom: 5px; } .helpdesk-form-line { display: flex; flex-direction: row; justify-content: flex-start; } a.helpdesk-link, a.helpdesk-link:visited, a.helpdesk-link:active, a.helpdesk-link:hover { text-decoration: underline; color: black; } .table-form { margin-top: 10px; } .table-form input[type="text"], textarea, select { display: inline-block; width: 210px; padding: 4px; margin-bottom: 9px; font-size: 13px; line-height: 18px; color: #555555; background-color: #ffffff; border: 1px solid #cccccc; -webkit-border-radius: 3px; -moz-border-radius: 3px; border-radius: 3px; } fieldset { padding: 10px; margin-bottom: 20px; } input#full-submit, input#code-submit, input[type="submit"] { color: black; font-size: 125%; } // #code { // display: none; // } </style> </head> <body class="uiowa-bar-dark"> <style> .iowa-bar { position: relative; z-index: 2; display: block; min-height: auto; background: #151515; } .logo--tab { height: 70px; width: 109px; padding: 25px 1.25rem; background-color: #151515; } .parent-site-name { font-weight: 300; flex-basis: content; margin: 0 0 -10px 0; padding: 1.05rem 0 0 1.25rem; width: 100%; background: #FFCD00; } .site-name { font-weight: 300; line-height: 1; font-family: "Roboto", sans-serif; display: flex; align-items: center; } a { color: #151515; } a:hover { text-decoration: underline; } @media (min-width: 855px) { .iowa-bar { background: #FFCD00; } .parent-site-name { background-color: #FFCD00; display: flex; flex-direction: column; justify-content: center; margin: 0; padding: 0; } } .iowa-bar .logo--tab { margin-right: 20px; } @media (min-width: 84.375em) { .iowa-bar .logo--tab { margin-left: -12px; padding: 27px 20px 20px; } } .iowa-bar .site-name { width: 100%; padding: 1.25rem; background: #FFCD00; } @media (min-width: 855px) { .iowa-bar .site-name { width: auto; background: transparent; padding: 0; } } @media (min-width: 84.375em) { .iowa-bar .site-name { margin: 5px 0 0 0; } } .iowa-bar__container { max-width: 81.875em; flex-wrap: wrap; justify-content: space-between; margin: 0 auto; } @media (min-width: 855px) { .iowa-bar__container { justify-content: flex-start; display: flex; } } @media (min-width: 855px) { .iowa-bar__container { margin-right: auto; margin-left: auto; } } @media (min-width: 84.375em) { .iowa-bar--narrow.horizontal .iowa-bar__container, .iowa-bar--narrow.mega .iowa-bar__container { position: relative; } } @media (min-width: 855px) { .iowa-bar--full { height: 80px; background: #FFCD00; } } @media (min-width: 855px) { .iowa-bar--narrow { min-height: 50px; position: relative; } } .iowa-bar--narrow .logo--tab { margin-right: 10px; } @media (min-width: 855px) { .iowa-bar--narrow .logo--tab { height: 56px; width: 119px; padding: 15px; } } @media (min-width: 84.375em) { .iowa-bar--narrow .logo--tab { margin-bottom: -6px; } } .search-is-open .iowa-bar--narrow .logo--tab { visibility: none; opacity: 0; } @media (min-width: 855px) { .search-is-open .iowa-bar--narrow .logo--tab { display: flex; opacity: 1; visibility: visible; } } .iowa-bar--narrow .logo-icon { height: 20px; } @media (min-width: 855px) { .iowa-bar--narrow .logo-icon { height: 26px; } } @media (min-width: 84.375em) { .iowa-bar--narrow .parent-site-name { background-color: #FFCD00; display: flex; flex-direction: column; justify-content: center; } } .iowa-bar--narrow .site-name { font-size: 1rem; margin: 0; padding: 1.25rem; background: #FFCD00; } @media (min-width: 855px) { .iowa-bar--narrow .site-name { background: transparent; font-size: 1rem; padding: 0; } } @media (min-width: 84.375em) { .iowa-bar--narrow .site-name { padding: 6px 0 0 0; } } .iowa-bar__below { z-index: 2; border-bottom: 1px solid #e6e5e5; background: #fff; } .iowa-bar__below .iowa-bar__container { flex-wrap: wrap; justify-content: space-between; margin-right: 0; margin-left: 0; } @media (min-width: 855px) { .iowa-bar__below .iowa-bar__container { display: flex; position: unset; min-height: 90px; justify-content: unset; margin-right: auto; padding-left: 1.25rem; } } @media (min-width: 84.375em) { .iowa-bar__below .iowa-bar__container { margin-left: auto; padding-left: 0; } } .iowa-bar__below .site-name { margin: 0; text-align: left; font-size: 1.8rem; } @media (min-width: 855px) { .iowa-bar__below .site-name { width: 75%; padding: 25px 20px 25px 0; background: transparent; font-size: 2rem; } } @media (min-width: 84.375em) { .iowa-bar__below .site-name { font-size: 2.2rem; } } @media (min-width: 855px) { .search-is-open .iowa-bar__below .site-name { display: none; } } @media (min-width: 855px) { .header-sticky .iowa-bar { position: fixed; z-index: 2; top: 0; left: 0; width: 100%; transition: transform 0.4s; } } @media (min-width: 855px) { .header-sticky.scroll-up .iowa-bar__below .o-canvas--open .o-canvas__drawer, .header-sticky.scroll-down .iowa-bar__below .o-canvas--open .o-canvas__drawer { top: 116px; } } @media (min-width: 84.375em) { .header-sticky.scroll-up .iowa-bar__below .o-canvas--open .o-canvas__drawer, .header-sticky.scroll-down .iowa-bar__below .o-canvas--open .o-canvas__drawer { top: 110px; } } @media (min-width: 855px) { .header-sticky.scroll-up .iowa-bar__below .search-overlay .uids-search, .header-sticky.scroll-down .iowa-bar__below .search-overlay .uids-search { margin-top: 3px; border-bottom: none; } } @media (min-width: 855px) { .header-sticky.scroll-up .iowa-bar__below .iowa-bar__container, .header-sticky.scroll-down .iowa-bar__below .iowa-bar__container { min-height: 60px; } } @media (min-width: 855px) { .header-sticky.scroll-up .iowa-bar__below .site-name, .header-sticky.scroll-down .iowa-bar__below .site-name { padding: 0; transition: transform 0.4s; font-size: 1.6rem; } } @media (min-width: 855px) { .header-sticky.scroll-up .iowa-bar__below .bttn--drawer, .header-sticky.scroll-down .iowa-bar__below .bttn--drawer { height: 60px; padding: 3px 35px 0; } } @media (min-width: 855px) { .header-sticky.scroll-up .iowa-bar__below .search-button, .header-sticky.scroll-down .iowa-bar__below .search-button { height: 60px; padding: 7px 25px 7px 18px; } } @media (min-width: 855px) { .header-sticky.scroll-down .iowa-bar__below .bttn--drawer { top: 0px; } } @media (min-width: 84.375em) { .header-sticky.scroll-down .iowa-bar__below .bttn--drawer { top: 30px; } } @media (min-width: 855px) { .header-sticky.scroll-down .iowa-bar { transform: translate3d(0, -100%, 0); } } @media (min-width: 855px) { .header-sticky.scroll-down .iowa-bar .logo--tab { margin-top: -17px; } } @media (min-width: 855px) { .header-sticky.scroll-up .iowa-bar { transform: none; } } @media (min-width: 855px) { .header-sticky.scroll-up:not(.menu-open) .iowa-bar { box-shadow: 0 0 10px rgba(0, 0, 0, 0.35); } } </style> <header class="iowa-bar iowa-bar--narrow" data-uids-header> <div class="iowa-bar__container"> <div class="logo logo--tab"> <a href="https://www.uiowa.edu"> <div class="element-invisible">The University of Iowa</div> <svg xmlns="http://www.w3.org/2000/svg" class="logo-icon" aria-labelledby="logo-header" role="img" viewBox="0 0 311.6 90.2"> <path class="st0" d="M40 18.8h-7.3v52.4H40v19H0v-19h7.3V18.8H0V0h40V18.8z" /> <path class="st0" d="M93.8 90.2h-29c-10.5 0-17.4-6.9-17.4-18.2V18.2C47.4 7 54.4 0 64.8 0h29c10.5 0 17.4 7 17.4 18.2V72C111.2 83.2 104.2 90.2 93.8 90.2zM85.6 71.2V18.8H73v52.4H85.6z" /> <path class="st0" d="M122.6 18.8h-6.4V0h38v18.9H147l6.5 43.4L167 0h19.2l14.4 62.3 5.2-43.4h-6.6V0h37.5v18.9h-6.2l-11.3 71.4h-30.6l-11.8-53.2 -12.1 53.1h-29.4L122.6 18.8z" /> <path class="st0" d="M230.1 71.2h6.9L250.7 0h41l13.5 71.2h6.4v19H281l-2.9-22h-15.2l-2.7 22h-30L230.1 71.2 230.1 71.2zM276.5 51.7l-5.8-36.4 -6 36.4H276.5z" /> <image src="../../images/uiowa-primary.png"> <title id="logo-header">University of Iowa</title> </image> </svg> </a> </div> <div class="parent-site-name"> <a href="https://its.uiowa.edu/"> Information Technology Services </a> </div> </div> <div class="iowa-bar__below"> <div class="iowa-bar__container"> <h1 class="site-name"> Help Desk Live Chat </h1> </div> </div> </header> <div class="main"> <div class="l-container clearfix"> <p align="left"> <p class='heading'>Help Desk Live Is Closed</p><p=align center>Help Desk Live hours are: <br><strong>Monday-Thursday 8am-10pm<br>Friday 8am-5pm<br>Saturday and Sunday 1pm-5pm</strong></p> </p>  </div> </div> <style> .logo-icon { fill: #FFCD00; } p { line-height: 1.7; font-size: 1.2rem; margin-top: 0; margin-bottom: 1.05rem; } .footer__links .menu, .footer__links .menu ul li, .footer__links--icon ul, .footer__links--icon li, .socket__menu, .footer-cta__container .menu { list-style-type: none; padding: 0; margin: 0; } .footer__links .menu > li, .footer__links .menu ul li > li, .footer__links--icon ul > li, .footer__links--icon li > li, .socket__menu > li, .footer-cta__container .menu > li { display: inline-block; list-style-type: none; margin: 0; } .footer__container, .socket__container, .footer-cta__container { margin: 0 1.25rem; position: relative; } @media (min-width: 84.375em) { .footer__container, .socket__container, .footer-cta__container { max-width: 81.875em; margin: 0 auto; } } .footer { position: relative; background: #151515; padding-top: 2.5rem; padding-right: 0; padding-bottom: 2.5rem; padding-left: 0; } @media (min-width: 855px) { .footer { padding-top: 2.5rem; padding-right: 0; padding-bottom: 0; padding-left: 0; } } .footer p { color: #ccc; line-height: 1.5; font-weight: 100; margin-top: 0.9rem; } .footer p a { color: #FFCD00; text-decoration: none; font-weight: 400; } .footer p a:hover, .footer p a:focus { text-decoration: underline; } .footer p a i, .footer p a svg, .footer p a span { margin-right: 0.625rem; font-size: 0.8rem; color: #999; } .footer .site-name { color: #fff; font-size: 1.7rem; margin-top: 1.05rem; font-weight: 900; margin-bottom: 0.325rem; } .footer .site-name a { color: #fff; text-decoration: none; } .footer .site-name a:hover, .footer .site-name a:focus { text-decoration: underline; } .footer .parent-site-name { color: #ccc; font-size: 1.4rem; /*margin-top: 0;*/ font-weight: 300; margin-bottom: .625rem; margin-top: .625rem; display: block; background: #151515; padding: 0; } .footer .parent-site-name a { color: #ccc; text-decoration: none; } .footer .parent-site-name a:hover, .footer .parent-site-name a:focus { text-decoration: underline; } @media (min-width: 84.375em) { .footer__container { padding: 0; } } @media (min-width: 855px) { .footer__container--flex { display: flex; flex-wrap: wrap; } } .footer__links { margin-top: 0; margin-right: 0; margin-bottom: 1.875rem; flex-grow: 1; flex-shrink: 1; flex-basis: 0; } .footer__links .menu { margin: 0; } .footer__links .menu li { /* * %no-ul-list sets display: inline-block; for li, * which doesn't work for this menu. */ display: block; } .footer__links .menu a { font-weight: 300; text-decoration: none; color: white; font-size: 1.1rem; } .footer__links .menu a:hover, .footer__links .menu a:focus { text-decoration: underline; } .footer__links .menu ul { margin: 0; } .footer__links--nav { margin-bottom: 2.5rem; } @media (min-width: 855px) { .footer__links--nav { display: flex; } } @media (min-width: 855px) { .footer__links--contact { flex-grow: 2; } } .footer__links--icon { /* * Display icon menu as flex since the icons sit * side-by-side. */ } .footer__links--icon .menu { flex-wrap: wrap; display: flex; line-height: 2; } @media (min-width: 855px) { .footer__links--icon .menu { line-height: 1; } } .footer__links--icon a { text-decoration: none; color: #fff; } .footer__links--icon i { color: #fff; font-size: 1.6rem; margin-right: 1.05rem; } .footer__links--icon .link-text { position: absolute !important; height: 1px; width: 1px; overflow: hidden; clip: rect(1px, 1px, 1px, 1px); } @media (min-width: 84.375em) { .socket__container { padding: 0; } } .socket__menu { display: flex; flex-wrap: wrap; } .socket__menu li { color: white; font-size: 0.8rem; border-right: 1px solid #5d5656; margin-bottom: 0.325rem; padding-top: 0; padding-right: 0.625rem; padding-left: 0.625rem; } .socket__menu li:first-child { flex-basis: 100%; border-right: none; } .socket__menu li:nth-child(2) { padding-left: 0; } .socket__menu li:last-child { border-right: none; padding-right: 0; } .socket__menu li:first-child { padding-left: 0; } .socket__menu li a { text-decoration: none; color: #FFCD00; } .socket__menu li a:hover, .socket__menu li a:focus { text-decoration: underline; } .footer-cta__wrapper { background: #FFCD00; padding: 1.875rem 0; margin: 0; } @media (min-width: 768px) { .footer-cta__wrapper .menu { display: flex; } } .footer-cta__wrapper .menu li { flex: 1; display: block; } .footer-cta__wrapper .bttn--outline { border: 1px solid #151515; display: block; } @media (min-width: 768px) { .footer-cta__wrapper .bttn--outline { flex: 1; display: block; } } .footer-cta__container { justify-content: space-between; } .footer-cta__container div:first-of-type, .footer-cta__container nav:first-of-type { flex-basis: 100%; } @media (min-width: 768px) { .footer-cta__container { display: flex; } } @media (min-width: 84.375em) { .footer-cta__container { padding: 0; } } @media (min-width: 768px) { .footer-cta__container .menu li:first-child a { margin: 0 1.05rem 0 0; } .footer-cta__container .menu li:last-child a { margin: 0 0 0 1.05rem; } } .footer-cta__container .menu a { margin: 1.05rem 0; padding-top: 0.325rem; } @media (min-width: 768px) { .footer-cta__container .menu a { margin: 0 1.05rem; } } .footer-cta__container .menu a:before { content: ' '; background-repeat: no-repeat; background-size: 90%; width: 35px; height: 35px; display: inline-block; margin-bottom: -5px; margin-right: 5px; } .footer-cta__container .menu a.bttn--apply:before { background-image: url("../../assets/images/apply-01.svg"); } .footer-cta__container .menu a.bttn--visit:before { background-image: url("../../assets/images/location-01.svg"); } .footer-cta__container .menu a.bttn--request:before { background-image: url("../../assets/images/request-01.svg"); } .footer-cta__container > a:first-child { margin-left: 0; } .footer-cta__container > a:last-child { margin-right: 0; } .logo--footer { padding: 0 40px 0 0; width: 128px; } @media (min-width: 855px) { .logo--footer { width: 145px; } } @media (min-width: 84.375em) { .logo--footer { width: 176px; } } </style> <footer class="footer"> <div class="footer__container footer__container--flex"> <div class="footer__links footer__links--contact"> <div class="logo logo--footer"> <a href="https://www.uiowa.edu"> <div class="element-invisible">The University of Iowa</div> <svg xmlns="http://www.w3.org/2000/svg" class="logo-icon" aria-labelledby="logo-footer" role="img" viewBox="0 0 311.6 90.2"> <path class="st0" d="M40 18.8h-7.3v52.4H40v19H0v-19h7.3V18.8H0V0h40V18.8z" /> <path class="st0" d="M93.8 90.2h-29c-10.5 0-17.4-6.9-17.4-18.2V18.2C47.4 7 54.4 0 64.8 0h29c10.5 0 17.4 7 17.4 18.2V72C111.2 83.2 104.2 90.2 93.8 90.2zM85.6 71.2V18.8H73v52.4H85.6z" /> <path class="st0" d="M122.6 18.8h-6.4V0h38v18.9H147l6.5 43.4L167 0h19.2l14.4 62.3 5.2-43.4h-6.6V0h37.5v18.9h-6.2l-11.3 71.4h-30.6l-11.8-53.2 -12.1 53.1h-29.4L122.6 18.8z" /> <path class="st0" d="M230.1 71.2h6.9L250.7 0h41l13.5 71.2h6.4v19H281l-2.9-22h-15.2l-2.7 22h-30L230.1 71.2 230.1 71.2zM276.5 51.7l-5.8-36.4 -6 36.4H276.5z" /> <image src="../../images/uiowa-primary.png"> <title id="logo-footer">University of Iowa</title> </image> </svg> </a> </div> <strong class="parent-site-name"> <a href="https://its.uiowa.edu/">Information Technology Services</a> </strong> <p>2800 University Capitol Centre<br> Iowa City, Iowa 52242<br> <a href="tel:319-384-4357"><i class="fas fa-phone"></i> 319-384-4357</a><br> <a href="mailto:its-helpdesk@uiowa.edu"><i class="fas fa-envelope"></i> its-helpdesk@uiowa.edu</a><br /> </p> <div class="footer__links footer__links--icon"> <nav role="navigation"> <ul class="menu"> <li class="facebook menu-item"> <a href="http://www.facebook.com/itsuiowa"> <i class="fab fa-facebook-square"></i> <span class="element-invisible">Facebook</span> </a> </li> <li class="twitter menu-item"> <a href="http://twitter.com/itsuiowa"> <i class="fab fa-twitter-square"></i> <span class="element-invisible">Twitter</span> </a> </li> <li class="youtube menu-item"> <a href="http://www.youtube.com/user/ITSUniversityOfIowa"> <i class="fab fa-youtube"></i> <span class="element-invisible">YouTube</span> </a> </li> </ul> </nav> </div> <div class="socket"> <ul class="socket__menu"> <li>漏 2022 The University of Iowa</li> <li> <a href="https://uiowa.edu/privacy">Privacy Notice</a> </li> <li> <a href="https://opsmanual.uiowa.edu/community-policies/nondiscrimination-statement">Nondiscrimination Statement</a> </li> <li> <a href="https://uiowa.edu/accessibility">Accessibility</a> </li> </ul> </div> </div> </div> </footer> </body>  </html>

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