Credit Control Communications : Springer Nature Support

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margin-bottom: 0pt;">With fraudulent emails and phishing attacks on the increase, we want to share some information to provide reassurance should you receive an email from our Credit Control & Collections teams.</p><p data-identifyelement="491"><br data-identifyelement="492"></p><p data-identifyelement="493" dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">Payment reminders are routinely sent to customers regarding outstanding invoices from one of the following email addresses (dependent on the customer location and the product/service which the invoice(s) relates to), so check any email which purports to be from our Credit Control teams is from one of these addresses, including verifying the spelling of the email addresses very carefully as a small alteration is an approach fraudsters favor.</p><p data-identifyelement="494"><br data-identifyelement="495"></p><p data-identifyelement="496" dir="ltr">Collections@springernature.com</p><p data-identifyelement="497" dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">CreditControl@springernature.com </p><p data-identifyelement="498" dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">Mahnwesen@springernature.com </p><p data-identifyelement="499" dir="ltr">Collections.OpenAccess@springernature.com</p><p data-identifyelement="499" dir="ltr">CollectionsUS@springernature.com</p><p data-identifyelement="500"><br data-identifyelement="501"></p><p data-identifyelement="502" dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">debtcollection@springernature.com</p><p data-identifyelement="507" dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p data-identifyelement="508" dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">collections.china@springernature.com</p><p data-identifyelement="509" dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">collections.japan@springernature.com</p><p data-identifyelement="510" dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">collections.india@springernature.com</p><p data-identifyelement="515"><br data-identifyelement="516"></p><p data-identifyelement="517" dir="ltr">The subject line of the reminder email typically contains your customer account number with Springer Nature, the word “Reminder” and the date of the reminder. </p><p data-identifyelement="518"><br data-identifyelement="519"></p><p data-identifyelement="520" dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">The email will typically look like the image below and include PDF attachments - a Dunning letter summarising the outstanding debt, copies the related invoices and a document detailing our payment options.</p><p data-identifyelement="521"><br data-identifyelement="522"></p><p data-identifyelement="523" style="text-align: center;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6135261924/original/b99b4a26mRquDYoOULV-Fp2Jh0bYTEBFtg.png?1632826617" style="width: auto;" class="fr-fic fr-dib" data-attachment="[object Object]" data-id="6135261924" data-identifyelement="524" alt="Example of email payment reminder email. Includes secure card payment link button and balance details."></p><p data-identifyelement="525"><br data-identifyelement="526"></p><p data-identifyelement="527" dir="ltr">If you have any queries or concerns, please contact the Credit Control and Collections team by replying to the email if it has come from one of those addresses listed above, or if you are in any doubt about the validity of the email address, email our <strong><a href="mailto:collections@springernature.com">collections@springernature.com</a></strong> quoting the customer account number mentioned in the subject line of the email.</p><p data-identifyelement="530"><br data-identifyelement="531"></p><p data-identifyelement="532" dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">If you have paid the outstanding balance more than 7 days ago by credit card or wire transfer (BACS), or more than 10 days ago by cheque, please reply to the reminder email, detailing your payment amount and date, quoting your customer account number. </p><p data-identifyelement="533"><br data-identifyelement="534"></p><p data-identifyelement="535" dir="ltr">If the invoice relates to a cancelled subscription or order, please email our <strong><a href="/en/support/solutions/articles/6000206179-contact-customer-support">Customer Service team</a></strong> quoting your customer account number. </p> </div> </article> <footer class="article-footer clearfix"> <p class="article-vote" id="voting-container" data-user-id="" data-article-id="6000252569" data-language="en"> Did you find it helpful?<span data-href="/en/support/solutions/articles/6000252569/thumbs_up" class="vote-up a-link" id="article_thumbs_up" data-remote="true" data-method="put" data-update="#voting-container" data-user-id="" data-article-id="6000252569" data-language="en" data-update-with-message="Glad we could be helpful. 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