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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Free 30-day trial, no credit card required." hreflang="en-US" onover-preload="1">Knowledge Base<div class="menu-item-description">Provide self-service options</div></a></li> </ul> </li> <li id="menu-item-164183" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164183"><a href="#" title="Explore LiveAgent's powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!" hreflang="en-US">Use For</a> <ul class="sub-menu"> <li id="menu-item-164184" class="icn-menu-business-solutions menu-item menu-item-type-custom menu-item-object-custom menu-item-164184"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#menu-business-solutions"></use></svg><a href="/business/" title="LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent." hreflang="en-US" onover-preload="1">Business Solutions<div class="menu-item-description">Different businesses, different solutions</div></a></li> <li id="menu-item-164185" class="icn-shop menu-item menu-item-type-custom menu-item-object-custom menu-item-164185"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#shop"></use></svg><a href="/industry/" title="Discover how LiveAgent elevates customer support across industries, from healthcare to automotive. Benefit from no setup fees and 24/7 customer service. Boost advocacy, cut response times, and decrease ticket volumes with our omnichannel help desk software. Trusted by Forbes, Airbus, and Nascar. Start your free trial today and tailor LiveAgent to your niche!" hreflang="en-US" onover-preload="1">Industry Solutions<div class="menu-item-description">Adapt LiveAgent for your industry</div></a></li> <li id="menu-item-713804" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-713804"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#menu-use-cases"></use></svg><a href="https://www.liveagent.com/use-case-scenarios/" title="Discover how LiveAgent boosts satisfaction, revenue, and loyalty with real success stories from businesses worldwide. Start your free trial today!" hreflang="en-US" onover-preload="1">Use Cases<div class="menu-item-description">One product, multiple use case scenarios</div></a></li> </ul> </li> <li id="menu-item-164187" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164187"><a href="#" title="Explore LiveAgent's powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!" hreflang="en-US">Integrations</a> <ul class="sub-menu"> <li id="menu-item-874229" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-874229"><a href="/integrations/whatsapp/" title="Integrate WhatsApp with LiveAgent for seamless customer support. Manage messages efficiently with a 30-day free trial. Boost satisfaction now!" hreflang="en-US" onover-preload="1">Whatsapp<span class="badge__new">new</span></a></li> <li id="menu-item-164188" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-164188"><a href="/integrations/wordpress/" title="Integrate LiveAgent's live chat with WordPress to boost customer support. Easy setup, real-time engagement, and enhanced user experience!" hreflang="en-US" onover-preload="1">WordPress</a></li> <li id="menu-item-164189" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-164189"><a href="/integrations/prestashop/" title="Discover how to enhance your Prestashop eCommerce store with LiveAgent's seamless integration. Enjoy benefits like instant communication through live chat, efficient order tracking, and a comprehensive dashboard—all aimed at boosting customer satisfaction. Start your free trial today and join over 250,000 online stores leveraging Prestashop's open-source solutions." hreflang="en-US" onover-preload="1">Prestashop</a></li> <li id="menu-item-164190" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-164190"><a href="/integrations/magento/" title="Integrate Magento 2 with LiveAgent for seamless customer support. Sync customer data, track orders, and streamline communication. Try free today!" hreflang="en-US" onover-preload="1">Magento</a></li> <li id="menu-item-164191" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-164191"><a href="/integrations/shopify/" title="Discover seamless Shopify integration with LiveAgent to enhance your eCommerce store's customer support. Effortlessly set up live chat and phone support to boost customer engagement and satisfaction. Enjoy easy navigation, save time and money, and transform leads into loyal customers. Explore both native and Zapier integration options. Start your free trial today!" hreflang="en-US" onover-preload="1">Shopify</a></li> <li id="menu-item-164192" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-164192"><a href="/integrations/mailchimp/" title="Integrate Mailchimp with LiveAgent to manage email subscriptions directly from tickets. Boost efficiency, streamline workflows, and start free!" hreflang="en-US" onover-preload="1">Mailchimp</a></li> <li id="menu-item-164193" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-164193"><a href="/integrations/pipedrive/" title="Discover how to enhance your sales process with the PipeDrive integration for LiveAgent. Effortlessly manage leads, track communications, and automate workflows to boost your sales team's performance. Seamlessly register and view deals within your LiveAgent dashboard and streamline your workflow with ease. Explore native and Zapier integration options to suit your needs and start optimizing your sales strategy today!" hreflang="en-US" onover-preload="1">Pipedrive</a></li> <li id="menu-item-164194" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-164194"><a href="/integrations/slack/" title="Integrate Slack with LiveAgent to enhance team collaboration and streamline customer service. Receive automatic notifications for ticket updates directly in Slack, ensuring you never miss an important message. Set up custom alerts and leverage seamless integration via native options or Zapier. Discover the power of combining Slack's real-time messaging with LiveAgent's customer support capabilities. Visit for a free trial and elevate your team's efficiency today!" hreflang="en-US" onover-preload="1">Slack</a></li> <li id="menu-item-164195" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-164195"><a href="/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">More Integrations</a></li> </ul> </li> <li id="menu-item-933123" class="show-only-mobile icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-933123"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#menu-checklists"></use></svg><a href="/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">Integrations</a></li> </ul> </li> <li id="menu-item-164196" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164196"><a href="#" title="Explore LiveAgent's powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!" hreflang="en-US">Resources</a> <ul class="sub-menu"> <li id="menu-item-164197" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164197"><a href="#" title="Explore LiveAgent's powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!" hreflang="en-US">Learn</a> <ul class="sub-menu"> <li id="menu-item-164198" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-164198"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#graduation"></use></svg><a href="/academy/" title="Explore LiveAgent Academy, your ultimate resource for mastering customer service. Discover tips, motivational quotes, best practices, and essential skills to enhance customer experiences, loyalty, and satisfaction. Unlock your team's potential with expert insights today!" hreflang="en-US" onover-preload="1">Academy<div class="menu-item-description">Become a customer service expert</div></a></li> <li id="menu-item-164199" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-164199"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#menu-templates"></use></svg><a href="/templates/" title="Boost your email game with LiveAgent's free templates! From business proposals to follow-ups, craft professional, engaging emails effortlessly." hreflang="en-US" onover-preload="1">Templates<div class="menu-item-description">Customizable templates for every occasion</div></a></li> <li id="menu-item-621841" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-621841"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#menu-checklists"></use></svg><a href="/checklists/" title="Explore LiveAgent's detailed checklists to streamline workflows and boost efficiency across call centers, customer service, HR, and marketing." hreflang="en-US" onover-preload="1">Checklists<div class="menu-item-description">How to handle your process</div></a></li> </ul> </li> <li id="menu-item-164201" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164201"><a href="#" title="Explore LiveAgent's powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!" hreflang="en-US">sub</a> <ul class="sub-menu"> <li id="menu-item-164202" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-164202"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#pencil"></use></svg><a href="/blog/" title="Explore LiveAgent's blog for expert tips on customer service, help desk software, and business growth strategies to boost satisfaction and success!" hreflang="en-US" onover-preload="1">Blog<div class="menu-item-description">News about customer service & LiveAgent</div></a></li> <li id="menu-item-164203" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-164203"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#menu-glossary"></use></svg><a href="/customer-support-glossary/" title="Discover LiveAgent's comprehensive glossary of customer service and help desk terms. Perfect for beginners and pros to boost knowledge!" hreflang="en-US" onover-preload="1">Glossary<div class="menu-item-description">Learn customer service terminology</div></a></li> <li id="menu-item-164242" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-164242"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#menu-support-portal"></use></svg><a target="_blank" href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Support Portal<div class="menu-item-description">How-to articles and guides</div></a></li> </ul> </li> <li id="menu-item-164206" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164206"><a href="#" title="Explore LiveAgent's powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!" hreflang="en-US">sub</a> <ul class="sub-menu"> <li id="menu-item-164205" class="icn-menu-typing-test menu-item menu-item-type-custom menu-item-object-custom menu-item-164205"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#menu-typing-test"></use></svg><a href="/typing-test/">Typing Test<div class="menu-item-description">Improve your typing speed</div></a></li> <li id="menu-item-764128" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-764128"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#menu-reviews"></use></svg><a href="/reviews/" title="Discover expert reviews on top customer service software! Compare features, pricing, and integrations to find the best fit for your business." hreflang="en-US" onover-preload="1">Reviews<div class="menu-item-description">Take a look at software feature reviews</div></a></li> </ul> </li> <li id="menu-item-164207" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164207"><a href="#" title="Explore LiveAgent's powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!" hreflang="en-US">Company</a> <ul class="sub-menu"> <li id="menu-item-164208" class="icn-heart menu-item menu-item-type-custom menu-item-object-custom menu-item-164208"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#heart"></use></svg><a href="/about/about-liveagent/" title="Discover LiveAgent, the original help desk software since 2004. Trusted by 40,000+ businesses worldwide for seamless customer support solutions!" hreflang="en-US" onover-preload="1">About Us<div class="menu-item-description">Discover the team behind the product</div></a></li> <li id="menu-item-164209" class="icn-trophy menu-item menu-item-type-custom menu-item-object-custom menu-item-164209"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#trophy"></use></svg><a href="/awards/" title="Discover LiveAgent's award-winning customer service software, recognized as a leader in knowledge management and live chat solutions for 2024. Join satisfied clients and enhance your support with our free trial or schedule a demo today!" hreflang="en-US" onover-preload="1">Awards<div class="menu-item-description">Our awards & accomplishments</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-164243" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-164243"><a href="/features/" aria-current="page" title="Explore LiveAgent's powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!" hreflang="en-US">Features</a></li> <li id="menu-item-164244" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-164244"><a href="/pricing/" title="Explore LiveAgent's affordable pricing plans starting at $15/agent/month. Powerful features, 30-day free trial, no credit card needed!"" hreflang="en-US" onover-preload="1">Pricing</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/trial/" class="Button Button--outline" title="Start your 30-day free trial with LiveAgent today! Discover the ultimate customer support solution—no credit card required." hreflang="en-US" onover-preload="1"> <span>Free Trial</span> </a> <a href="/login/" class="Button Button--login" title="Log in to your LiveAgent account to access top-notch customer service solutions, including help desk, live chat, and call center software. Don't have an account? Start your free trial today—no credit card required. Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--full" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!" hreflang="en-US" onover-preload="1"> <span>Demo</span> </a> <a href="/trial/" class="Button Button--outline" title="Start your 30-day free trial with LiveAgent today! Discover the ultimate customer support solution—no credit card required." hreflang="en-US" onover-preload="1"> <span>Free Trial</span> </a> <a href="/login/" class="Button Button--login" title="Log in to your LiveAgent account to access top-notch customer service solutions, including help desk, live chat, and call center software. Don't have an account? Start your free trial today—no credit card required. Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-en" lang="en"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="us" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europe</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Middle East</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europe</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/funkcii/" title="Открийте всички функционалности на LiveAgent, водещ многоканален help desk софтуер, създаден да оптимизира управлението на тикети и клиентските запитвания. Автоматизирайте процесите, предотвратете сблъсъци между служители и подобрете клиентското обслужване с помощта на разнообразни функции като оценяване на служителите, управление на работно време и лесно прикачване на файлове. Разширете възможностите си с LiveAgent!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/" title="Objevte všechny funkce LiveAgent, komplexního vícekanálového softwaru pro správu tiketů, který zvyšuje efektivitu vašeho týmu. Od detekce kolize agentů po automatickou distribuci tiketů a hodnocení agentů – vše, co potřebujete pro optimalizaci zákaznické podpory, naleznete na jednom místě. Vstupte do světa efektivní podpory s LiveAgent!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/" title="Oplev LiveAgents omfattende multikanals helpdesk-software med avancerede funktioner som billetadministration, agent-kollisionsdetektion, automatiseret billetfordeling og meget mere. Ideel til virksomheder af alle størrelser. Besøg nu for at optimere din kundesupport!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/" title="Avastage LiveAgenti kõikvõimsad klienditoe funktsioonid! Mitmekanaliline tugi, automatiseerimine ja tõhusus ühes kohas. Proovige tasuta!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/" title="Descubre todas las funciones de LiveAgent: gestión de tickets, automatización, integraciones y más. ¡Optimiza tu soporte y prueba gratis!" hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/" title="Découvrez LiveAgent, une solution d'assistance multicanal complète avec des fonctionnalités avancées pour la gestion des tickets, le chat en direct, la détection de collision des agents, le classement des agents et bien plus encore. Optimisez votre service client et améliorez la productivité grâce à des outils tels que les messages standardisés, les champs de contact personnalisés et l'automatisation de la distribution des tickets. Explorez toutes les caractéristiques qui rendent LiveAgent indispensable pour les entreprises de toutes tailles." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/" title="Ανακαλύψτε όλα τα χαρακτηριστικά του LiveAgent, το ισχυρό λογισμικό help desk πολλών καναλιών για κορυφαία εξυπηρέτηση πελατών!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/" title="Otkrijte sve moćne funkcionalnosti LiveAgent-a za višekanalnu podršku. Poboljšajte korisničko iskustvo uz napredne alate!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/" title="Scopri le funzionalità avanzate di LiveAgent per migliorare il tuo servizio clienti con gestione ticket, integrazioni, chat live e altro!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/" title="Uzziniet par LiveAgent daudzkanālu palīdzības dienesta funkcijām, kas uzlabo klientu apkalpošanu un efektivitāti. Izmēģiniet bezmaksas!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/" title="Sužinokite apie LiveAgent daugiakanalės pagalbos tarnybos funkcijas vienoje vietoje! Išbandykite efektyvesnį klientų aptarnavimą." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/" title="Fedezze fel a LiveAgent összetett ügyfélszolgálati funkcióit, jegykezelés, élő chat, hívóközpont és még sok más! Próbálja ki most!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/" title="Ontdek alle krachtige functies van LiveAgent helpdesksoftware: ticketsysteem, live chat, automatisering en meer. Verbeter uw klantenservice!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/funksjoner/" title="Utforsk LiveAgent-funksjoner – en kraftig multi-kanal helpdesk-løsning for forbedret kundeservice og effektivitet. Prøv gratis i dag!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/" title="Poznaj funkcje LiveAgent – zaawansowane narzędzia do zarządzania zgłoszeniami, automatyzacji, czatu na żywo i zwiększania efektywności wsparcia!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/" title="Descoperiți caracteristicile cuprinzătoare ale LiveAgent, un program complex de birou de asistență multicanal. Gestionați eficient solicitările clienților cu funcții avansate precum sistem de ticketing, detectarea coliziunilor între agenți, jurnal de audit și distribuirea automată a tichetelor. Îmbunătățiți productivitatea cu mesaje planificate și organizați contactele și companiile cu ușurință. Explorați soluția completă pentru optimizarea serviciului de asistență." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/" title='Изучите функции LiveAgent — мощного решения для Help Desk: тикеты, чат, интеграции, автоматизация. Улучшите клиентскую поддержку!"' hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/" title="Objavte všetky funkcie LiveAgent – komplexného softvéru zákazníckej podpory. Zlepšite efektivitu a skúste bezplatne!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/" title="Odkrijte vse funkcije LiveAgent, celovite večkanalne programske opreme za pomoč uporabnikom. Naša platforma vključuje vstopnični sistem, upravljanje z zahtevki, samodejno dodeljevanje, revizijske dnevnike in še več, da optimizirate podporo strankam. Preberite več o zmožnostih, ki povečujejo učinkovitost vašega poslovanja in zadovoljstvo strank." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/" title="了解 LiveAgent 的多渠道服务台软件功能，提升您的客户服务体验。探索 Ticket 管理系统、代理管理、冲突侦测、审计日志等全面特性，适合各种规模的企业，实现高效沟通与自动化操作。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/" title='Alamin ang lahat ng features ng LiveAgent! Multi-channel help desk software na nag-aalok ng tools para sa mas mabilis at epektibong suporta."' hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/" title="Khám phá các tính năng nổi bật của LiveAgent - phần mềm help desk đa kênh với hệ thống phiếu hỗ trợ, quản lý nhân viên, phát hiện trùng lặp, nhật ký kiểm tra, và nhiều hơn nữa. Nâng cao hiệu quả dịch vụ khách hàng với phân phối phiếu tự động, giờ làm việc linh hoạt, và tin nhắn soạn sẵn. Tìm hiểu thêm để tối ưu hóa trải nghiệm khách hàng của bạn!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Middle East</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/" title="اكتشف مميزات LiveAgent لإدارة مكتب المساعدة بكفاءة: نظام تذاكر، تقارير، تكاملات، ودردشة مباشرة. جربه الآن لتحسين خدمة عملائك!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </span> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/" title="Explore os recursos avançados do LiveAgent para otimizar seu atendimento ao cliente com gestão de tickets, chat ao vivo, SLA e muito mais!" hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.82" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Copied!"> <link rel="stylesheet" id="pages/Category" type="text/css" media="all" href="https://www.liveagent.com/app/themes/liveagent/assets/dist/pages/Category.min.css?ver=1.25.82"> <link rel="stylesheet" id="pages/CategoryColorScheme" type="text/css" media="all" href="https://www.liveagent.com/app/themes/liveagent/assets/dist/pages/CategoryColorScheme.min.css?ver=1.25.82"> <div id="category" 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-1 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="/" href="/" title="Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers." hreflang="en-US" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Features</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-features">Features</h1>   <div class="compact-header__text">Get to know all LiveAgent features, that are part of the complex multi-channel <a href="https://www.liveagent.com/help-desk-software/" title="Discover the best help desk software for 2025! Boost customer service with LiveAgent's 30-day free trial, no credit card needed." hreflang="en-US" onover-preload="1">help desk</a> software. Described in one place and in depth.</div>  </div> <div class="compact-header__right">  <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.com/app/themes/liveagent/assets/images/compact_header_features.png?ver=1.25.82"> <img fetchpriority="high" src="https://www.liveagent.com/app/themes/liveagent/assets/images/compact_header_features.png?ver=1.25.82" alt="Features" class="compact-header__img" urlslab-id="28"> </div>  </div>  <div class="compact-header__bottom"> <div class="compact-header__filters-toggle"> <a class="Button Button--outline js-compact-header__toggle"> Filters <svg class="searchField__reset-icon icon-gear"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#gear"></use> </svg> </a> </div> <div class="compact-header__filters js-compact-header__close urlslab-skip-keywords"> <a class="compact-header__filters-close js-compact-header__close"> <svg class="icon-close"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#close"></use> </svg> </a> <div class=" compact-header__filters-wrap "> <span class="compact-header__filters-collapse js-compact-header__close"></span> <div class="compact-header__filters-inn "> <div class="compact-header__search"> <div class="searchField"> <svg class="searchField__icon icon-search"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#search"></use> </svg> <input type="search" class="search search--academy" placeholder="Search" maxlength="50"> <span class="search-reset"> <svg class="search-reset__icon icon-close"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.82#close"></use> </svg> </span> </div> </div> <div class="compact-header__filter"> <div class="compact-header__filter-label"> Collections </div> <div class="FilterMenu"> <div class="FilterMenu__title"> Any </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="collections-any" value="" name="collections" title="Any" checked> <label for="collections-any"> <span class="FilterMenu__item-title"> Any </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="collections-featured" value="featured" name="collections" title="Featured"> <label for="collections-featured"> <span class="FilterMenu__item-title"> Featured </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="collections-popular" value="popular" name="collections" title="Popular"> <label for="collections-popular"> <span class="FilterMenu__item-title"> Popular </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="collections-new" value="new" name="collections" title="New"> <label for="collections-new"> <span class="FilterMenu__item-title"> New </span> </label> </div> </div> </div> </div> </div> <div class="compact-header__filter"> <div class="compact-header__filter-label"> Available in </div> <div class="FilterMenu"> <div class="FilterMenu__title"> Any </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="plan-any" value="" name="plan" title="Any" checked> <label for="plan-any"> <span class="FilterMenu__item-title"> Any </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="plan-free" value="free" name="plan" title="Free"> <label for="plan-free"> <span class="FilterMenu__item-title"> Free </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="plan-ticket" value="ticket" name="plan" title="Small"> <label for="plan-ticket"> <span class="FilterMenu__item-title"> Small </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="plan-ticket-chat" value="ticket-chat" name="plan" title="Medium"> <label for="plan-ticket-chat"> <span class="FilterMenu__item-title"> Medium </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="plan-all-inclusive" value="all-inclusive" name="plan" title="Large"> <label for="plan-all-inclusive"> <span class="FilterMenu__item-title"> Large </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="plan-extensions" value="extensions" name="plan" title="Extensions"> <label for="plan-extensions"> <span class="FilterMenu__item-title"> Extensions </span> </label> </div> </div> </div> </div> </div> <div class="compact-header__filter"> <div class="compact-header__filter-label"> Suitable for </div> <div class="FilterMenu"> <div class="FilterMenu__title"> Any </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="size-any" value="" name="size" title="Any" checked> <label for="size-any"> <span class="FilterMenu__item-title"> Any </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="size-individuals" value="individuals" name="size" title="Individuals"> <label for="size-individuals"> <span class="FilterMenu__item-title"> Individuals </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="size-start-ups" value="start-ups" name="size" title="Start-ups"> <label for="size-start-ups"> <span class="FilterMenu__item-title"> Start-ups </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="size-smbs" value="smbs" name="size" title="SMBs"> <label for="size-smbs"> <span class="FilterMenu__item-title"> SMBs </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="size-enterprise" value="enterprise" name="size" title="Enterprise"> <label for="size-enterprise"> <span class="FilterMenu__item-title"> Enterprise </span> </label> </div> </div> </div> </div> </div> <div class="compact-header__filter"> <div class="compact-header__filter-label"> Category </div> <div class="FilterMenu"> <div class="FilterMenu__title"> Any </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-any" value="" name="category" title="Any" checked> <label for="category-any"> <span class="FilterMenu__item-title"> Any </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-ai" value="ai" name="category" title="AI"> <label for="category-ai"> <span class="FilterMenu__item-title"> AI </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-ticket-management" value="ticket-management" name="category" title="Ticket Management"> <label for="category-ticket-management"> <span class="FilterMenu__item-title"> Ticket Management </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-live-chat" value="live-chat" name="category" title="Live Chat"> <label for="category-live-chat"> <span class="FilterMenu__item-title"> Live Chat </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-call-center" value="call-center" name="category" title="Call Center"> <label for="category-call-center"> <span class="FilterMenu__item-title"> Call Center </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-social" value="social" name="category" title="Social"> <label for="category-social"> <span class="FilterMenu__item-title"> Social </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-reporting" value="reporting" name="category" title="Reporting"> <label for="category-reporting"> <span class="FilterMenu__item-title"> Reporting </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-gamification" value="gamification" name="category" title="Gamification"> <label for="category-gamification"> <span class="FilterMenu__item-title"> Gamification </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-multilingual" value="multilingual" name="category" title="Multilingual"> <label for="category-multilingual"> <span class="FilterMenu__item-title"> Multilingual </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-support-portal" value="support-portal" name="category" title="Support Portal"> <label for="category-support-portal"> <span class="FilterMenu__item-title"> Support Portal </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-mobile-apps" value="mobile-apps" name="category" title="Mobile apps"> <label for="category-mobile-apps"> <span class="FilterMenu__item-title"> Mobile apps </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-security" value="security" name="category" title="Security"> <label for="category-security"> <span class="FilterMenu__item-title"> Security </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-browser-extensions" value="browser-extensions" name="category" title="Browser Extensions"> <label for="category-browser-extensions"> <span class="FilterMenu__item-title"> Browser Extensions </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-integrations" value="integrations" name="category" title="Integrations"> <label for="category-integrations"> <span class="FilterMenu__item-title"> Integrations </span> </label> </div> </div> </div> </div> </div> </div> </div> </div> <div class="compact-header__filters-apply"> <a class="Button Button--full js-compact-header__apply"> <span>Apply</span> </a> </div> </div>  </div> </div> </div> <div class="wrapper Category__container"> <div class="Category__content"> <ul class="Category__content__items list"> <li class="Category__item redesign Category__item--features ai ai" style="order:0;" data-plan="ticket-chat all-inclusive enterprise" data-collections="new" data-size="individuals start-ups smbs enterprise" data-category="ai" data-href="https://www.liveagent.com/features/ai-assistant/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ai_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ai_item_bg.jpg"> <div class="Category__item__header__image"> <img width="51" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="AI Assistant Icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/093a37044ace2f89ccf5d9549d2ba856/ai-assistant-icon.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="29"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">AI</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ai-answer-assistant"><a href="https://www.liveagent.com/features/ai-assistant/" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US" onover-preload="1">AI Answer Assistant</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/ai-assistant/" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US" onover-preload="1"> Efficient customer communication is a key to your company’s success. LiveAgent’s… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ai ai" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="" data-category="ai" data-href="https://www.liveagent.com/features/chatbot/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ai_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ai_item_bg.jpg"> <div class="Category__item__header__image"> <img width="51" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="AI Assistant Icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/093a37044ace2f89ccf5d9549d2ba856/ai-assistant-icon.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">AI</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-liveagent-chatbot"><a href="https://www.liveagent.com/features/chatbot/" title="Boost customer support with LiveAgent's AI-powered chatbot! Automate responses, reduce workload, and enhance efficiency. Try it free today!" hreflang="en-US" onover-preload="1">LiveAgent Chatbot</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/chatbot/" title="Boost customer support with LiveAgent's AI-powered chatbot! Automate responses, reduce workload, and enhance efficiency. Try it free today!" hreflang="en-US" onover-preload="1"> Customer expectations are higher than ever. They want quick answers, helpful… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar ticket-management ticket-management" style="order: 1" data-plan="free ticket" data-collections="featured popular" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/ticketing-system/"> <a href="https://www.liveagent.com/features/ticketing-system/" class="Category__item__thumbnail" title="Explore LiveAgent's ticketing system! Streamline customer service with powerful features like automation, integrations & multi-channel support."" hreflang="en-US" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-ticketing-system-features"><a href="https://www.liveagent.com/features/ticketing-system/" title="Explore LiveAgent's ticketing system! Streamline customer service with powerful features like automation, integrations & multi-channel support."" hreflang="en-US" onover-preload="1">Ticketing system features</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/ticketing-system/" title="Explore LiveAgent's ticketing system! Streamline customer service with powerful features like automation, integrations & multi-channel support."" hreflang="en-US" onover-preload="1"> Handle all your customer inquires from one interface! Learn about LiveAgent's Ticketing system and… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.com/features/ticketing-system/" title="Explore LiveAgent's ticketing system! Streamline customer service with powerful features like automation, integrations & multi-channel support."" hreflang="en-US" onover-preload="1">Learn more</a> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/agents/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Agents - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/82c9e5a05cfda662184e363695c24be6/Agents.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-agents"><a href="https://www.liveagent.com/features/agents/" title="Boost customer support with LiveAgent! Easily add unlimited agents, manage tickets, and start a 30-day free trial today—no credit card needed!" hreflang="en-US" onover-preload="1">Agents</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/agents/" title="Boost customer support with LiveAgent! Easily add unlimited agents, manage tickets, and start a 30-day free trial today—no credit card needed!" hreflang="en-US" onover-preload="1"> Agents manage and respond to all queries in your help desk. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/agent-collision-detection/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Agent collision detection" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/d22065b34a8f9ce12e93c3e08600d4d7/Agent-collision-detection.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-agent-collision-detection"><a href="https://www.liveagent.com/features/agent-collision-detection/" title="Prevent confusion in customer support with LiveAgent's Agent Collision Detection. Know who’s handling tickets in real-time. Try it free today!" hreflang="en-US" onover-preload="1">Agent collision detection</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/agent-collision-detection/" title="Prevent confusion in customer support with LiveAgent's Agent Collision Detection. Know who’s handling tickets in real-time. Try it free today!" hreflang="en-US" onover-preload="1"> Prevent multiple agents from working on the same ticket. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/agent-ranking/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Agent ranking" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/121f2495e9c10e86ebd3ff33e3eceb52/Agent-ranking.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-agent-ranking"><a href="https://www.liveagent.com/features/agent-ranking/" title="Boost customer satisfaction with LiveAgent's Agent Ranking! Get real-time feedback, reward top agents, and improve support. Try free today!"" hreflang="en-US" onover-preload="1">Agent ranking</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/agent-ranking/" title="Boost customer satisfaction with LiveAgent's Agent Ranking! Get real-time feedback, reward top agents, and improve support. Try free today!"" hreflang="en-US" onover-preload="1"> Receive ratings & identify trends after each interaction. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="all-inclusive extensions" data-collections="featured" data-size="enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/audit-log/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Audit log - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/ec50910f3954259941fc1e2757967731/Audit-log.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-audit-log"><a href="https://www.liveagent.com/features/audit-log/" title="Track agent activities with LiveAgent's Audit Log. Custom filters, reports & more. Try free for 30 days—no credit card required!" hreflang="en-US" onover-preload="1">Audit log</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/audit-log/" title="Track agent activities with LiveAgent's Audit Log. Custom filters, reports & more. Try free for 30 days—no credit card required!" hreflang="en-US" onover-preload="1"> Use audit logs as reference points if queries escalate. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/attachments/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Attachments - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/7760f7ad615a26ba91103aa2a5724f70/Attachments.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-attachments"><a href="https://www.liveagent.com/features/attachments/" title='Enhance communication with LiveAgent! Share files via email, chat, forms & more with drag & drop ease. Try a free 30-day trial today!"' hreflang="en-US" onover-preload="1">Attachments</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/attachments/" title='Enhance communication with LiveAgent! Share files via email, chat, forms & more with drag & drop ease. Try a free 30-day trial today!"' hreflang="en-US" onover-preload="1"> LiveAgent offers an option to drag & drop files (images, music,… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/automated-ticket-distribution/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Automated ticket distribution - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/da45a704127dfe3e5f09e397d90eb8ad/Automated-ticket-distribution.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-automated-ticket-distribution"><a href="https://www.liveagent.com/features/automated-ticket-distribution/" title="Streamline customer support with LiveAgent's automated ticket distribution. Boost efficiency, reduce errors, and improve response times. Try free!" hreflang="en-US" onover-preload="1">Automated ticket distribution</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/automated-ticket-distribution/" title="Streamline customer support with LiveAgent's automated ticket distribution. Boost efficiency, reduce errors, and improve response times. Try free!" hreflang="en-US" onover-preload="1"> Automatically create optimal workloads for your agents. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/business-hours/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Business hours - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/55b330ee5028376e931331af2ccda879/Business-hours.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-business-hours"><a href="https://www.liveagent.com/features/business-hours/" title="Set business hours in LiveAgent to ensure SLA compliance, avoid penalties, and improve customer service. Try a free 30-day trial today!" hreflang="en-US" onover-preload="1">Business hours</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/business-hours/" title="Set business hours in LiveAgent to ensure SLA compliance, avoid penalties, and improve customer service. Try a free 30-day trial today!" hreflang="en-US" onover-preload="1"> LiveAgent’s Business hours configures your SLA levels to take action only… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/canned-messages-macros/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Canned messages (Macros) - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/f34409d3a810857eaf19d9eef9074fb2/Canned-messages-Macros.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-canned-messages-macros"><a href="https://www.liveagent.com/features/canned-messages-macros/" title="Boost efficiency with LiveAgent's canned messages! Save time answering FAQs across channels with prewritten responses. Start a free trial today!" hreflang="en-US" onover-preload="1">Canned messages (Macros)</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/canned-messages-macros/" title="Boost efficiency with LiveAgent's canned messages! Save time answering FAQs across channels with prewritten responses. Start a free trial today!" hreflang="en-US" onover-preload="1"> Canned messages can save you some time and you can use… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/companies/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Companies - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/e1cad9cde69471436048e283b909dc3d/Companies.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-companies"><a href="https://www.liveagent.com/features/companies/" title='Organize company data effortlessly with LiveAgent! Manage contacts, customize fields, and streamline workflows. Try a free 30-day trial now!"' hreflang="en-US" onover-preload="1">Companies</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/companies/" title='Organize company data effortlessly with LiveAgent! Manage contacts, customize fields, and streamline workflows. Try a free 30-day trial now!"' hreflang="en-US" onover-preload="1"> Organize contacts into companies as needed. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/contact-fields/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Contact fields - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/b157d59c3f0431261c73ffb48f99bc01/Contact-fields.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-contact-fields"><a href="https://www.liveagent.com/features/contact-fields/" title="Discover the power of LiveAgent's contact fields to personalize your sales, marketing, and support efforts. Create unlimited custom fields to store detailed contact information, improve customer satisfaction, and boost sales. Start your free 30-day trial today—no credit card required!" hreflang="en-US" onover-preload="1">Contact fields</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/contact-fields/" title="Discover the power of LiveAgent's contact fields to personalize your sales, marketing, and support efforts. Create unlimited custom fields to store detailed contact information, improve customer satisfaction, and boost sales. Start your free 30-day trial today—no credit card required!" hreflang="en-US" onover-preload="1"> Gather & store information about your contacts or companies. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/contact-form-gallery/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Contact form gallery - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/8bdeda3540fadd8e830627335e655aa2/Contact-form-gallery.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-contact-form-gallery"><a href="https://www.liveagent.com/features/contact-form-gallery/" title="Customize your website with LiveAgent's Contact Form Gallery! Choose styles or create your own. Try it free for 30 days, no credit card!"" hreflang="en-US" onover-preload="1">Contact form gallery</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/contact-form-gallery/" title="Customize your website with LiveAgent's Contact Form Gallery! Choose styles or create your own. Try it free for 30 days, no credit card!"" hreflang="en-US" onover-preload="1"> Choose a contact form for your site from our premade gallery </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/contact-forms/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Contact forms - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/1fb726fd8ccd8ff0b24cc8808981ce57/Contact-forms.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-contact-forms"><a href="https://www.liveagent.com/features/contact-forms/" title="Hide your email address to avoid spam, generate more leads by having an easy way to get contacted by LiveAgent's feature - Contact forms. Read about it." hreflang="en-US" onover-preload="1">Contact forms</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/contact-forms/" title="Hide your email address to avoid spam, generate more leads by having an easy way to get contacted by LiveAgent's feature - Contact forms. Read about it." hreflang="en-US" onover-preload="1"> Make yourself accessible by utilizing built-in contact forms. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/contact-groups/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Contacts groups - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/709c4157b963089c3f70ec89fca12389/Contacts-groups.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-contact-groups"><a href="https://www.liveagent.com/features/contact-groups/" title="Segment your customers effortlessly with LiveAgent's contact groups. Enhance marketing, prioritize responses, and try it free for 14 days!" hreflang="en-US" onover-preload="1">Contact groups</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/contact-groups/" title="Segment your customers effortlessly with LiveAgent's contact groups. Enhance marketing, prioritize responses, and try it free for 14 days!" hreflang="en-US" onover-preload="1"> Contact groups can be created and customized to your needs. Create… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/contacts/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Contacts - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/4fe85f8516a86b2665817202cffd6c58/Contacts.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-contacts"><a href="https://www.liveagent.com/features/contacts/" title="Unlock personalized marketing and service with LiveAgent's help desk contacts. Easily store vital customer details and create custom fields for tailored interactions. Enhance customer satisfaction and drive more sales with our intuitive contact management. Start your free trial today!" hreflang="en-US" onover-preload="1">Contacts</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/contacts/" title="Unlock personalized marketing and service with LiveAgent's help desk contacts. Easily store vital customer details and create custom fields for tailored interactions. Enhance customer satisfaction and drive more sales with our intuitive contact management. Start your free trial today!" hreflang="en-US" onover-preload="1"> Store & manage all relevant customer info inside LiveAgent. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/copy-paste-images/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Copy & Paste images - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/28c7809d77d27434620ffe082365f139/Copy-Paste-images.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-copy-paste-images"><a href="https://www.liveagent.com/features/copy-paste-images/" title="Easily copy & paste images into LiveAgent emails to boost communication, efficiency, and workflows. Try it free for 30 days—no credit card!" hreflang="en-US" onover-preload="1">Copy & Paste images</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/copy-paste-images/" title="Easily copy & paste images into LiveAgent emails to boost communication, efficiency, and workflows. Try it free for 30 days—no credit card!" hreflang="en-US" onover-preload="1"> Copy & paste images inside your tickets. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/custom-roles/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Softphones - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/b8f86192d09d67f7fe08fa2166160225/Softphones.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-custom-roles"><a href="https://www.liveagent.com/features/custom-roles/" title="Create tailored agent roles with custom permissions in LiveAgent to boost productivity. Available in the Large plan. Start a free 30-day trial!" hreflang="en-US" onover-preload="1">Custom roles</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/custom-roles/" title="Create tailored agent roles with custom permissions in LiveAgent to boost productivity. Available in the Large plan. Start a free 30-day trial!" hreflang="en-US" onover-preload="1"> What is a custom role? Custom roles is a feature that… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/departments/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Department - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/f443d7d6d7b8f664884650854f8f17fa/Department.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-departments"><a href="https://www.liveagent.com/features/departments/" title="Organize your help desk efficiently with LiveAgent departments. Streamline ticket management and boost team productivity. Try free today!" hreflang="en-US" onover-preload="1">Departments</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/departments/" title="Organize your help desk efficiently with LiveAgent departments. Streamline ticket management and boost team productivity. Try free today!" hreflang="en-US" onover-preload="1"> Distribute tickets and support agents into departments. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/email-forwarding/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Forwarding - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/f21993cf3a4501c66b2fcd76c255b9d8/Forwarding.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-email-forwarding"><a href="https://www.liveagent.com/features/email-forwarding/" title="Streamline email management with LiveAgent's email forwarding. Connect multiple accounts, create tickets instantly. Try our free trial today!" hreflang="en-US" onover-preload="1">Email forwarding</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/email-forwarding/" title="Streamline email management with LiveAgent's email forwarding. Connect multiple accounts, create tickets instantly. Try our free trial today!" hreflang="en-US" onover-preload="1"> E-mail forwarding is an important thing for any help desk software.… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/email-notifications/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Email notifications - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/9b7b05c34b9637deb836c7d45083f8f8/Email-notifications.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-email-notifications"><a href="https://www.liveagent.com/features/email-notifications/" title="Stay on top of customer support with LiveAgent's email notifications. Never miss tickets or replies. Start a free 30-day trial—no credit card!" hreflang="en-US" onover-preload="1">Email notifications</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/email-notifications/" title="Stay on top of customer support with LiveAgent's email notifications. Never miss tickets or replies. Start a free 30-day trial—no credit card!" hreflang="en-US" onover-preload="1"> Automatically receive email notifications about new tickets. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/email-templates/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Email templates - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/13b2d3d2e4a8e308c92e9c520909c5df/Email-templates.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-email-templates"><a href="https://www.liveagent.com/features/email-templates/" title="Save time and boost efficiency with customizable email templates from LiveAgent. Try our free 30-day trial today!" hreflang="en-US" onover-preload="1">Email templates</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/email-templates/" title="Save time and boost efficiency with customizable email templates from LiveAgent. Try our free 30-day trial today!" hreflang="en-US" onover-preload="1"> Configure email templates for your customers and agents. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/export-tickets/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Export tickets - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/34cb13ae1ee831c8caa43ecb6e7cf247/Export-tickets.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ticket-export"><a href="https://www.liveagent.com/features/export-tickets/" title="Effortlessly export tickets into HTML, PDF, or CSV with LiveAgent's powerful export feature. Enhance data analysis, reporting, and integration with this versatile tool. Start a risk-free 30-day trial today and transform your customer service!" hreflang="en-US" onover-preload="1">Ticket export</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/export-tickets/" title="Effortlessly export tickets into HTML, PDF, or CSV with LiveAgent's powerful export feature. Enhance data analysis, reporting, and integration with this versatile tool. Start a risk-free 30-day trial today and transform your customer service!" hreflang="en-US" onover-preload="1"> Use this feature to export tickets into PDF and HTML formats </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/filters/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Filters - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/c53a7d2c3d84e93e10c1569d738bb07e/Filters.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-filters"><a href="https://www.liveagent.com/features/filters/" title="Streamline ticket management with LiveAgent's custom filters. Easily locate tickets, save time, and enhance support. Try for free today!" hreflang="en-US" onover-preload="1">Filters</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/filters/" title="Streamline ticket management with LiveAgent's custom filters. Easily locate tickets, save time, and enhance support. Try for free today!" hreflang="en-US" onover-preload="1"> Create filters to easily sort through tickets. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs" data-category="ticket-management" data-href="https://www.liveagent.com/features/gifs-in-tickets/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="GIFs in ticket - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/bfbc8a48e097dc201053178e380e80c1/GIFs-in-ticket.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-gifs-in-tickets"><a href="https://www.liveagent.com/features/gifs-in-tickets/" title="Add fun to support with GIFs! Use LiveAgent's Giphy integration to enhance tickets. Start a free 30-day trial, no credit card needed!"" hreflang="en-US" onover-preload="1">GIFs in tickets</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/gifs-in-tickets/" title="Add fun to support with GIFs! Use LiveAgent's Giphy integration to enhance tickets. Start a free 30-day trial, no credit card needed!"" hreflang="en-US" onover-preload="1"> Bring static conversations to life with animated GIFs. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/hybrid-ticket-stream/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="hybrid ticket stream - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/f341f35cb0bae82a4ffe5ec1306692cc/hybrid-ticket-stream.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hybrid-ticket-stream"><a href="https://www.liveagent.com/features/hybrid-ticket-stream/" title="Discover the Hybrid Ticket Stream feature by LiveAgent, a must-have for efficient customer support. Seamlessly track a customer's resolution journey across multiple channels in one thread, enhancing agent efficiency, speeding up response times, and providing a comprehensive view of each issue. Perfect for businesses of all sizes, it supports email, phone, live chat, social media, and more. Try it for free and experience improved customer satisfaction today!" hreflang="en-US" onover-preload="1">Hybrid ticket stream</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/hybrid-ticket-stream/" title="Discover the Hybrid Ticket Stream feature by LiveAgent, a must-have for efficient customer support. Seamlessly track a customer's resolution journey across multiple channels in one thread, enhancing agent efficiency, speeding up response times, and providing a comprehensive view of each issue. Perfect for businesses of all sizes, it supports email, phone, live chat, social media, and more. Try it for free and experience improved customer satisfaction today!" hreflang="en-US" onover-preload="1"> Follow customer resolution journeys across diff. channels. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/mass-actions/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Mass actions - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/28a4ce5232b8b9f62b5a9d4aecde87c6/Mass-actions.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="55"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-mass-actions"><a href="https://www.liveagent.com/features/mass-actions/" title="Discover how LiveAgent's mass actions feature boosts efficiency for your support team by allowing bulk operations like deleting or tagging multiple tickets. Streamline your workflow and enhance customer service or sales department productivity. Try it free to experience the benefits!" hreflang="en-US" onover-preload="1">Mass actions</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/mass-actions/" title="Discover how LiveAgent's mass actions feature boosts efficiency for your support team by allowing bulk operations like deleting or tagging multiple tickets. Streamline your workflow and enhance customer service or sales department productivity. Try it free to experience the benefits!" hreflang="en-US" onover-preload="1"> LiveAgent is not an exception and that’s why it supports mass… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/merge-tickets/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Merge tickets - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/165a76d5b5c278f39a5ebc574b01e93c/Merge-tickets.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="56"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-merge-tickets"><a href="https://www.liveagent.com/features/merge-tickets/" title="Combine duplicate tickets effortlessly with LiveAgent's Merge Tickets feature. Streamline support, save time, and boost efficiency. Try Free!" hreflang="en-US" onover-preload="1">Merge tickets</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/merge-tickets/" title="Combine duplicate tickets effortlessly with LiveAgent's Merge Tickets feature. Streamline support, save time, and boost efficiency. Try Free!" hreflang="en-US" onover-preload="1"> Merge multiple tickets about the same issue into one ticket. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/multiple-ticket-tabs/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Multiple ticket tabs - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/74aae3b4ec1e0e59651a08049be01e5d/Multiple-ticket-tabs.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="57"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-multiple-ticket-tabs"><a href="https://www.liveagent.com/features/multiple-ticket-tabs/" title="Discover LiveAgent's multiple ticket tabs feature, enabling agents to handle multiple customer queries simultaneously for maximum efficiency. Opt for the "To solve" algorithm for focused ticket management or boost productivity with multiple tabs. Start your 14-day free trial today!" hreflang="en-US" onover-preload="1">Multiple ticket tabs</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/multiple-ticket-tabs/" title="Discover LiveAgent's multiple ticket tabs feature, enabling agents to handle multiple customer queries simultaneously for maximum efficiency. Opt for the "To solve" algorithm for focused ticket management or boost productivity with multiple tabs. Start your 14-day free trial today!" hreflang="en-US" onover-preload="1"> Work on multiple tickets at once & switch in-between easily. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive enterprise" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/notes/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Notes - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/37da93046386ce285fdc7bac49329eaa/Notes.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="58"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-notes"><a href="https://www.liveagent.com/features/notes/" title="Discover the benefits of help desk notes with LiveAgent! Explore different types, learn how to use them effectively, and enhance your customer service team's efficiency. Sign up for a free trial today and transform your internal communication." hreflang="en-US" onover-preload="1">Notes</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/notes/" title="Discover the benefits of help desk notes with LiveAgent! Explore different types, learn how to use them effectively, and enhance your customer service team's efficiency. Sign up for a free trial today and transform your internal communication." hreflang="en-US" onover-preload="1"> LiveAgent allows you to add private notes to a ticket that… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/online-ticket-history-url/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Online ticket history (URL) - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/75f5d1ae27b6c0f6c7aa4fc516076cc3/Online-ticket-history-URL.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="59"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-online-ticket-history-url"><a href="https://www.liveagent.com/features/online-ticket-history-url/" title="Easily access and manage past interactions with LiveAgent's online ticket history link. Empower your team with quick retrieval of ticket details for superior customer support. Try it free for 14 days—no credit card needed. Join satisfied users in streamlining your communication and enhancing customer service today!" hreflang="en-US" onover-preload="1">Online ticket history (URL)</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/online-ticket-history-url/" title="Easily access and manage past interactions with LiveAgent's online ticket history link. Empower your team with quick retrieval of ticket details for superior customer support. Try it free for 14 days—no credit card needed. Join satisfied users in streamlining your communication and enhancing customer service today!" hreflang="en-US" onover-preload="1"> Attach a link with a complete ticket history to your emails. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/pause/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Pause - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/5a85fc1a29f0d8db7513dd66307d83a4/Pause.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="60"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-pause"><a href="https://www.liveagent.com/features/pause/" title="Take stress-free breaks with LiveAgent's Pause feature! Stop receiving tickets, chats, & calls instantly. Try free for 30 days today!"" hreflang="en-US" onover-preload="1">Pause</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/pause/" title="Take stress-free breaks with LiveAgent's Pause feature! Stop receiving tickets, chats, & calls instantly. Try free for 30 days today!"" hreflang="en-US" onover-preload="1"> Pause ticket routing to you while you take a short break. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/predefined-answers/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Predefined answers - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/aee1f88cc2d63c2200b29bdc460df57e/Predefined-answers.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="61"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-predefined-answers"><a href="https://www.liveagent.com/features/predefined-answers/" title="Boost customer support efficiency with LiveAgent's predefined answers! Create longer, customizable replies with attachments. Try for free today!" hreflang="en-US" onover-preload="1">Predefined answers</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/predefined-answers/" title="Boost customer support efficiency with LiveAgent's predefined answers! Create longer, customizable replies with attachments. Try for free today!" hreflang="en-US" onover-preload="1"> Create pre-defined answers to FAQs & general questions. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/responsibility/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Responsibility - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/659b5765a014a29391d9755b31045c23/Responsibility.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="62"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-responsibility"><a href="https://www.liveagent.com/features/responsibility/" title="Streamline support with LiveAgent's responsibility feature. Track, notify, and prioritize tickets effortlessly. Try a 14-day free trial now!" hreflang="en-US" onover-preload="1">Responsibility</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/responsibility/" title="Streamline support with LiveAgent's responsibility feature. Track, notify, and prioritize tickets effortlessly. Try a 14-day free trial now!" hreflang="en-US" onover-preload="1"> Assign & transfer tickets between agents & departments. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/rules/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Rules - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/fca11d5da0ea11589e38d34fa21e2c45/Rules.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="63"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-rules"><a href="https://www.liveagent.com/features/rules/" title="Streamline support with LiveAgent's automation rules! Automate ticket handling, boost efficiency, & enhance customer satisfaction. Try free now!"" hreflang="en-US" onover-preload="1">Rules</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/rules/" title="Streamline support with LiveAgent's automation rules! Automate ticket handling, boost efficiency, & enhance customer satisfaction. Try free now!"" hreflang="en-US" onover-preload="1"> Automate your workflow through time, action, and SLA rules. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="all-inclusive extensions" data-collections="featured" data-size="smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/search-replace/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Search & Replace - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/6eac293accf0cfbeb5876cb25e1410d2/Search-Replace.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="64"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-search-replace"><a href="https://www.liveagent.com/features/search-replace/" title="Protect sensitive data effortlessly with LiveAgent's Search & Replace feature. Mask private info securely. Try free for 30 days!"" hreflang="en-US" onover-preload="1">Search & Replace</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/search-replace/" title="Protect sensitive data effortlessly with LiveAgent's Search & Replace feature. Mask private info securely. Try free for 30 days!"" hreflang="en-US" onover-preload="1"> Search for a string in every incoming message and replace it </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/service-level-agreement-sla/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Service-level agreement (SLA) - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/528c877fe3e3afc5258181eb0b543797/Service-level-agreement-SLA.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="65"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-service-level-agreement-sla"><a href="https://www.liveagent.com/features/service-level-agreement-sla/" title="Boost efficiency with LiveAgent's SLA features! Define goals, track compliance, and enhance customer service. Try a 30-day free trial today!" hreflang="en-US" onover-preload="1">Service level agreement (SLA)</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/service-level-agreement-sla/" title="Boost efficiency with LiveAgent's SLA features! Define goals, track compliance, and enhance customer service. Try a 30-day free trial today!" hreflang="en-US" onover-preload="1"> Service-level-agreement (SLA) is an arrangement to meet targets for replying to… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/sounds/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Sounds - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/415c482eb221e20b9c1dea91fdc8426f/Sounds.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="66"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-sounds"><a href="https://www.liveagent.com/features/sounds/" title="Customize your LiveAgent notification sounds effortlessly! Choose from existing options or upload your own to create the perfect alert for every event. Start your free trial today—no credit card required. Experience personalized sound notifications now!" hreflang="en-US" onover-preload="1">Sounds</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/sounds/" title="Customize your LiveAgent notification sounds effortlessly! Choose from existing options or upload your own to create the perfect alert for every event. Start your free trial today—no credit card required. Experience personalized sound notifications now!" hreflang="en-US" onover-preload="1"> Customize or disable any sound that is played in LiveAgent. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/spam-filters/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="SPAM filters - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/abb7236fb4969e423f38cfc0092cb143/SPAM-filters.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="67"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-spam-filters"><a href="https://www.liveagent.com/features/spam-filters/" title='Protect your inbox with LiveAgent’s spam filters! Block phishing, malware, & scams automatically. Try our 30-day free trial—no credit card needed!"' hreflang="en-US" onover-preload="1">SPAM filters</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/spam-filters/" title='Protect your inbox with LiveAgent’s spam filters! Block phishing, malware, & scams automatically. Try our 30-day free trial—no credit card needed!"' hreflang="en-US" onover-preload="1"> Battle spam with automatic spam filtering in your help desk. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/split-tickets/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Split tickets - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/a69f3805d12387b73dfdde04cdb2b1af/Split-tickets.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="68"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-split-tickets"><a href="https://www.liveagent.com/features/split-tickets/" title="Enhance support efficiency with LiveAgent's Split Tickets—assign multiple issues to the right agents. Try it free for 30 days!"" hreflang="en-US" onover-preload="1">Split tickets</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/split-tickets/" title="Enhance support efficiency with LiveAgent's Split Tickets—assign multiple issues to the right agents. Try it free for 30 days!"" hreflang="en-US" onover-preload="1"> Handle one ticket by multiple agents simultaneously. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/tags/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Tags - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/e0b18a344920d3e31e48db326794ef02/Tags.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="69"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-tags"><a href="https://www.liveagent.com/features/tags/" title="Enhance your customer service with LiveAgent's help desk tags. Organize and categorize tickets efficiently using tags, automation rules, and reports to boost agent productivity, improve response times, and increase customer satisfaction and revenue. Try LiveAgent's tag features with a free trial today!" hreflang="en-US" onover-preload="1">Tags</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/tags/" title="Enhance your customer service with LiveAgent's help desk tags. Organize and categorize tickets efficiently using tags, automation rules, and reports to boost agent productivity, improve response times, and increase customer satisfaction and revenue. Try LiveAgent's tag features with a free trial today!" hreflang="en-US" onover-preload="1"> Use tags to differentiate between customers & ticket topics. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/ticket-fields/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Ticket fields - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/46c1649895959d5b396e175a2758beb7/Ticket-fields.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="70"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ticket-fields"><a href="https://www.liveagent.com/features/ticket-fields/" title="Enhance support with LiveAgent's custom ticket fields! Store essential data, speed responses, and improve service quality. Free trial today!" hreflang="en-US" onover-preload="1">Ticket fields</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/ticket-fields/" title="Enhance support with LiveAgent's custom ticket fields! Store essential data, speed responses, and improve service quality. Free trial today!" hreflang="en-US" onover-preload="1"> Create unlimited ticket fields to store additional info. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/ticket-customer-insights-crm/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Ticket-Customer insights (CRM) - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/d1b5b319a92ba4b8a6d0604002f25806/Ticket-Customer-insights-CRM.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="71"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ticket-customer-insights-crm"><a href="https://www.liveagent.com/features/ticket-customer-insights-crm/" title="Discover how LiveAgent's built-in CRM boosts customer satisfaction, retention, and sales with custom insights. Start your free 30-day trial today!" hreflang="en-US" onover-preload="1">Ticket/Customer insights (CRM)</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/ticket-customer-insights-crm/" title="Discover how LiveAgent's built-in CRM boosts customer satisfaction, retention, and sales with custom insights. Start your free 30-day trial today!" hreflang="en-US" onover-preload="1"> Add fields to each contact to store custom data. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/time-rules/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Time Rules - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/9ef9015f2cc7f358cbf7c59779eab76d/Time-Rules.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="72"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-time-rules"><a href="https://www.liveagent.com/features/time-rules/" title="Boost efficiency with LiveAgent's time rules! Automate tasks like email reminders, ticket clean-up & more. Save time, cut costs. Try free!" hreflang="en-US" onover-preload="1">Time rules</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/time-rules/" title="Boost efficiency with LiveAgent's time rules! Automate tasks like email reminders, ticket clean-up & more. Save time, cut costs. Try free!" hreflang="en-US" onover-preload="1"> Time rules run in the background in intervals (usually every minute)… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="all-inclusive extensions" data-collections="featured" data-size="smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/time-tracking/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Time tracking - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/6c9d73b058f8360073c0848400764831/Time-tracking.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="73"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-time-tracking"><a href="https://www.liveagent.com/features/time-tracking/" title="Discover how LiveAgent's time tracking feature can enhance productivity and efficiency for your team. Monitor ticket resolution times, optimize workflows, and boost performance with seamless TimeCamp integrations and comprehensive employee monitoring. Start your free trial today and streamline your customer support operations effortlessly!" hreflang="en-US" onover-preload="1">Time tracking</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/time-tracking/" title="Discover how LiveAgent's time tracking feature can enhance productivity and efficiency for your team. Monitor ticket resolution times, optimize workflows, and boost performance with seamless TimeCamp integrations and comprehensive employee monitoring. Start your free trial today and streamline your customer support operations effortlessly!" hreflang="en-US" onover-preload="1"> Easily track your agent's work time for each ticket. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/to-solve-button/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="To solve button - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/439e9e87ee33fa8d0b63430a59ca05fc/To-solve-button.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="74"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-to-solve-button"><a href="https://www.liveagent.com/features/to-solve-button/" title="Discover LiveAgent's To Solve Button, a powerful tool that prioritizes high-priority customer tickets, ensuring no SLAs are missed and improving efficiency. With customizable features, manage your time effectively and boost customer satisfaction. Start your free trial today and enhance your customer service!" hreflang="en-US" onover-preload="1">To Solve Button</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/to-solve-button/" title="Discover LiveAgent's To Solve Button, a powerful tool that prioritizes high-priority customer tickets, ensuring no SLAs are missed and improving efficiency. With customizable features, manage your time effectively and boost customer satisfaction. Start your free trial today and enhance your customer service!" hreflang="en-US" onover-preload="1"> The button notifies you when SLA tickets need to be answered </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/universal-inbox/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Universal inbox - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/3e332d35ad79f699d218660c91e4eab8/Universal-inbox.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="75"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-universal-inbox"><a href="https://www.liveagent.com/features/universal-inbox/" title="Discover the power of LiveAgent's Universal Inbox, a unified dashboard that streamlines all communication channels—emails, calls, social media, and more—into one centralized location. Enhance your team's efficiency with features like automatic ticket routing, real-time chat previews, and built-in CRM. Elevate your customer service and satisfaction with a free 30-day trial today." hreflang="en-US" onover-preload="1">Universal inbox</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/universal-inbox/" title="Discover the power of LiveAgent's Universal Inbox, a unified dashboard that streamlines all communication channels—emails, calls, social media, and more—into one centralized location. Enhance your team's efficiency with features like automatic ticket routing, real-time chat previews, and built-in CRM. Elevate your customer service and satisfaction with a free 30-day trial today." hreflang="en-US" onover-preload="1"> LiveAgent’s universal inbox is like a smarter version of your email… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ticket-management ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="ticket-management" data-href="https://www.liveagent.com/features/wysiwyg-editor/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="WYSIWYG editor - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/314b8b9db9c1b39fa7e413b7dd938a30/WYSIWYG-editor.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="76"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticket Management</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-wysiwyg-editor"><a href="https://www.liveagent.com/features/wysiwyg-editor/" title="Easily create and format emails, templates, and articles with LiveAgent's WYSIWYG editor. Try a free 14-day trial—no credit card needed!" hreflang="en-US" onover-preload="1">WYSIWYG editor</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/wysiwyg-editor/" title="Easily create and format emails, templates, and articles with LiveAgent's WYSIWYG editor. Try a free 14-day trial—no credit card needed!" hreflang="en-US" onover-preload="1"> WYSIWYG editor gives you the ability to enter and format your… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar live-chat live-chat" style="order: 2" data-plan="ticket-chat" data-collections="popular" data-size="individuals start-ups smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/live-chat-features/"> <a href="https://www.liveagent.com/features/live-chat-features/" class="Category__item__thumbnail" title="Boost engagement with LiveAgent’s real-time live chat! Customize chat buttons, send proactive invites, and integrate seamlessly. Try free today!" hreflang="en-US" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-live-chat-features"><a href="https://www.liveagent.com/features/live-chat-features/" title="Boost engagement with LiveAgent’s real-time live chat! Customize chat buttons, send proactive invites, and integrate seamlessly. Try free today!" hreflang="en-US" onover-preload="1">Live chat features</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/live-chat-features/" title="Boost engagement with LiveAgent’s real-time live chat! Customize chat buttons, send proactive invites, and integrate seamlessly. Try free today!" hreflang="en-US" onover-preload="1"> Discover advanced live chat features like proactive chat invitations and real-time typing view. </a> </div> <a class="Category__item__cta" href="https://www.liveagent.com/features/live-chat-features/" title="Boost engagement with LiveAgent’s real-time live chat! Customize chat buttons, send proactive invites, and integrate seamlessly. Try free today!" hreflang="en-US" onover-preload="1">Learn more</a> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="free ticket-chat all-inclusive" data-collections="popular" data-size="start-ups smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/chat-button/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chat button bubble" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/6f89673d1ad52baeee1632d248c335c0/Chat-button.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="77"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-chat-button"><a href="https://www.liveagent.com/features/chat-button/" title='Add a customizable live chat button to your website with LiveAgent! Boost customer satisfaction, retention, and sales. Free 30-day trial!"' hreflang="en-US" onover-preload="1">Chat button</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/chat-button/" title='Add a customizable live chat button to your website with LiveAgent! Boost customer satisfaction, retention, and sales. Free 30-day trial!"' hreflang="en-US" onover-preload="1"> The LiveAgent chat button is fully customizable and easy to implement. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured popular" data-size="start-ups smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/chat-button-animations/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chat button animations - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/936ade4963b139bde123be864adddfeb/Chat-button-animations.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="78"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-chat-button-animations"><a href="https://www.liveagent.com/features/chat-button-animations/" title="Boost engagement and sales with LiveAgent's animated chat buttons. Customize effects, no credit card needed. Try a 30-day free trial!" hreflang="en-US" onover-preload="1">Chat button animations</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/chat-button-animations/" title="Boost engagement and sales with LiveAgent's animated chat buttons. Customize effects, no credit card needed. Try a 30-day free trial!" hreflang="en-US" onover-preload="1"> Animate your chat buttons to impress your website visitors. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured popular" data-size="start-ups smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/chat-button-gallery/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chat button gallery - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/f811b4a5ad8e6969a8386c2704c5084b/Chat-button-gallery.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="79"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-chat-button-gallery"><a href="https://www.liveagent.com/features/chat-button-gallery/" title="Discover LiveAgent's Chat Button Gallery, offering a variety of predefined positions and styles for seamless chat integration on your website. Enhance your customer support instantly with customizable options—start your free trial today!" hreflang="en-US" onover-preload="1">Chat button gallery</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/chat-button-gallery/" title="Discover LiveAgent's Chat Button Gallery, offering a variety of predefined positions and styles for seamless chat integration on your website. Enhance your customer support instantly with customizable options—start your free trial today!" hreflang="en-US" onover-preload="1"> Choose from predefined live chat button positions and styles </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/chat-distribution/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chat distribution - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/b0cf602a2690054e954c2b2dd4c9c55d/Chat-distribution.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="80"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-chat-distribution"><a href="https://www.liveagent.com/features/chat-distribution/" title="Boost your agents' efficiency with LiveAgent's automatic chat distribution! Explore diverse routing options, set chat load and priority levels, and enhance customer satisfaction while reducing costs. Start your 14-day free trial now to experience seamless workload management and improved service quality." hreflang="en-US" onover-preload="1">Chat distribution</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/chat-distribution/" title="Boost your agents' efficiency with LiveAgent's automatic chat distribution! Explore diverse routing options, set chat load and priority levels, and enhance customer satisfaction while reducing costs. Start your 14-day free trial now to experience seamless workload management and improved service quality." hreflang="en-US" onover-preload="1"> Distribute chats through multiple distribution options. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/chat-embedded-tracking/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chat Embedded Tracking - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/7672e106d5638c0e1aab09b3b095044e/Chat-Embedded-Tracking.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="81"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-chat-embedded-tracking"><a href="https://www.liveagent.com/features/chat-embedded-tracking/" title="Track live chat conversions in Google Analytics with LiveAgent's chat embedded tracking. Gain insights, boost sales, and start a free trial!" hreflang="en-US" onover-preload="1">Chat embedded tracking</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/chat-embedded-tracking/" title="Track live chat conversions in Google Analytics with LiveAgent's chat embedded tracking. Gain insights, boost sales, and start a free trial!" hreflang="en-US" onover-preload="1"> Track live chat session events in Google Analytics. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/chat-history/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="chat history - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/02c50b0e41c419f311dd91a4dd3520af/chat-history.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="82"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-chat-history"><a href="https://www.liveagent.com/features/chat-history/" title="Enhance customer service with LiveAgent's Chat History—access, filter, and review past chats for faster resolutions. Try a 30-day free trial!" hreflang="en-US" onover-preload="1">Chat history</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/chat-history/" title="Enhance customer service with LiveAgent's Chat History—access, filter, and review past chats for faster resolutions. Try a 30-day free trial!" hreflang="en-US" onover-preload="1"> Chat history is exactly that and it can be extremely useful… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/chat-invitation-gallery/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chat invitation gallery - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/034d0d8da39e5f62da0eaafcc3070ad5/Chat-invitation-gallery.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="83"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-chat-invitation-gallery"><a href="https://www.liveagent.com/features/chat-invitation-gallery/" title="Engage website visitors with LiveAgent's customizable Chat Invitation Gallery. Start a free 14-day trial to boost customer experience today!" hreflang="en-US" onover-preload="1">Chat invitation gallery</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/chat-invitation-gallery/" title="Engage website visitors with LiveAgent's customizable Chat Invitation Gallery. Start a free 14-day trial to boost customer experience today!" hreflang="en-US" onover-preload="1"> Choose from various customizable chat invitations. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="" data-collections="" data-size="" data-category="live-chat" data-href="https://www.liveagent.com/features/chats-overview/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chats overview - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/f6e8cb1bd3da262212851fa0ce549af3/Chats-overview.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="84"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-chats-overview"><a href="https://www.liveagent.com/features/chats-overview/" title="Enhance customer service with LiveAgent's Chats Overview. Track visitors, engage proactively, and boost satisfaction. Try free now!" hreflang="en-US" onover-preload="1">Chats overview</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/chats-overview/" title="Enhance customer service with LiveAgent's Chats Overview. Track visitors, engage proactively, and boost satisfaction. Try free now!" hreflang="en-US" onover-preload="1"> Check which pages are being browsed, and for how long. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/chat-window-docking/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chat window docking - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/8b1e612c3440902681d0d533cc122d9b/Chat-window-docking.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="85"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-chat-window-docking"><a href="https://www.liveagent.com/features/chat-window-docking/" title="Discover the power of Chat Window Docking with LiveAgent! Enhance your customer experience by docking chat buttons to your website's side, improving workflow and satisfaction. Customize placement, style, and more, or try a pop-up option. Start your free trial today and explore LiveAgent's robust customer service solutions." hreflang="en-US" onover-preload="1">Chat window docking</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/chat-window-docking/" title="Discover the power of Chat Window Docking with LiveAgent! Enhance your customer experience by docking chat buttons to your website's side, improving workflow and satisfaction. Customize placement, style, and more, or try a pop-up option. Start your free trial today and explore LiveAgent's robust customer service solutions." hreflang="en-US" onover-preload="1"> Dock chat windows to the left or right side of your… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/internal-chat/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Internal chat - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/869f8e697d8e8d20fb9cf80463391d37/Internal-chat.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="86"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-internal-chat"><a href="https://www.liveagent.com/features/internal-chat/" title="Boost team collaboration with LiveAgent's internal chat! Share instant messages, attachments, and ticket links—all without third-party apps." hreflang="en-US" onover-preload="1">Internal chat</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/internal-chat/" title="Boost team collaboration with LiveAgent's internal chat! Share instant messages, attachments, and ticket links—all without third-party apps." hreflang="en-US" onover-preload="1"> Utilize an internal messenger to chat with fellow agents. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/max-queue-length/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Max queue length - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/87d03601adfca4c21b69efe75a49ede4/Max-queue-length.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="87"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-max-queue-length"><a href="https://www.liveagent.com/features/max-queue-length/" title="Manage customer wait times with LiveAgent's Max Queue Length. Boost satisfaction, efficiency, and workflow. Try it free for 14 days!" hreflang="en-US" onover-preload="1">Max queue length</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/max-queue-length/" title="Manage customer wait times with LiveAgent's Max Queue Length. Boost satisfaction, efficiency, and workflow. Try it free for 14 days!" hreflang="en-US" onover-preload="1"> Automatically hide live chat button if max queue is reached. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/online-visitors/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Online visitors - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/7e0618e42cff28ef22bb61631d2ce9cf/Online-visitors.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="88"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-online-visitors"><a href="https://www.liveagent.com/features/online-visitors/" title="Track website visitors in real time with LiveAgent's Online Visitors feature. Boost customer support, satisfaction, and agent efficiency." hreflang="en-US" onover-preload="1">Online visitors</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/online-visitors/" title="Track website visitors in real time with LiveAgent's Online Visitors feature. Boost customer support, satisfaction, and agent efficiency." hreflang="en-US" onover-preload="1"> Monitor who is browsing your website and what URL they are… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/proactive-chat-invitations/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Proactive chat invitations - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/7881d5d6fd432ccf2d27357f47b2f0ac/Proactive-chat-invitations.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="89"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-proactive-chat-invitations"><a href="https://www.liveagent.com/features/proactive-chat-invitations/" title="Boost ROI by 105% with LiveAgent's multilingual, customizable proactive chat invitations. Enhance customer experience—try it free today!" hreflang="en-US" onover-preload="1">Proactive Chat Invitations</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/proactive-chat-invitations/" title="Boost ROI by 105% with LiveAgent's multilingual, customizable proactive chat invitations. Enhance customer experience—try it free today!" hreflang="en-US" onover-preload="1"> Invite website visitors to chat while they browse your site. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured popular" data-size="start-ups smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/real-time-chat/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Real-time chat - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/b17c249492fa60b3151c82e8d7258d69/Real-time-chat.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="90"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-real-time-chat"><a href="https://www.liveagent.com/features/real-time-chat/" title="Boost customer satisfaction with LiveAgent's real-time chat! Instant responses, file sharing, mobile chat & more. Try a 30-day free trial now!" hreflang="en-US" onover-preload="1">Real-time chat</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/real-time-chat/" title="Boost customer satisfaction with LiveAgent's real-time chat! Instant responses, file sharing, mobile chat & more. Try a 30-day free trial now!" hreflang="en-US" onover-preload="1"> Chat with customers in real-time to improve conversion rates. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/real-time-typing-view/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Real-time typing view - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/586fbd8dc112a3a205a11053b259bba2/Real-time-typing-view.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="91"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-real-time-typing-view"><a href="https://www.liveagent.com/features/real-time-typing-view/">Real-time typing view</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/real-time-typing-view/"> View what your customers are typing before they hit send. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features live-chat live-chat" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="live-chat" data-href="https://www.liveagent.com/features/website-visitor-tracking-feature/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Current URL of live chat visitor - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/60e3655c2253eb049daafcc15c442317/Current-URL-of-live-chat-visitor.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="92"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live Chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-website-visitor-tracking"><a href="https://www.liveagent.com/features/website-visitor-tracking-feature/" title="Track website visitors in real-time with LiveAgent! See customer URLs, provide tailored support, and boost satisfaction. Try free for 30 days!" hreflang="en-US" onover-preload="1">Website Visitor Tracking</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/website-visitor-tracking-feature/" title="Track website visitors in real-time with LiveAgent! See customer URLs, provide tailored support, and boost satisfaction. Try free for 30 days!" hreflang="en-US" onover-preload="1"> Get a real-time view of the pages your site visitors are… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar call-center call-center" style="order: 3" data-plan="free all-inclusive" data-collections="featured popular" data-size="smbs enterprise" data-category="call-center" data-href="https://www.liveagent.com/features/call-center-overview/"> <a href="https://www.liveagent.com/features/call-center-overview/" class="Category__item__thumbnail" title="Streamline customer support with LiveAgent's call center! Easy setup, VoIP, call routing, recordings & more. Start your free trial today!"" hreflang="en-US" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-call-center-features"><a href="https://www.liveagent.com/features/call-center-overview/" title="Streamline customer support with LiveAgent's call center! Easy setup, VoIP, call routing, recordings & more. Start your free trial today!"" hreflang="en-US" onover-preload="1">Call center features</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/call-center-overview/" title="Streamline customer support with LiveAgent's call center! Easy setup, VoIP, call routing, recordings & more. Start your free trial today!"" hreflang="en-US" onover-preload="1"> LiveAgent's inbound call center can be used to handle large numbers of calls incoming… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.com/features/call-center-overview/" title="Streamline customer support with LiveAgent's call center! Easy setup, VoIP, call routing, recordings & more. Start your free trial today!"" hreflang="en-US" onover-preload="1">Learn more</a> </div> </li> <li class="Category__item redesign Category__item--features call-center call-center" style="order:3;" data-plan="all-inclusive" data-collections="new" data-size="individuals start-ups smbs enterprise" data-category="call-center" data-href="https://www.liveagent.com/features/automatic-callback/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Phone with two arrows in different directions showing the call transfers to another agent" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/f5341c18aa810a9e826cd5d033e991b3/Attended-transfer.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="93"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-automatic-callback"><a href="https://www.liveagent.com/features/automatic-callback/" title="Boost customer satisfaction with LiveAgent's automatic callback feature. Reduce abandoned calls, enhance agent productivity, and show you care!" hreflang="en-US" onover-preload="1">Automatic Callback</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/automatic-callback/" title="Boost customer satisfaction with LiveAgent's automatic callback feature. Reduce abandoned calls, enhance agent productivity, and show you care!" hreflang="en-US" onover-preload="1"> Empower your customers to request automatic callbacks. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center call-center" style="order:3;" data-plan="" data-collections="" data-size="" data-category="call-center" data-href="https://www.liveagent.com/features/call-button/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Phone with an ogoing call in chat bubble" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/505d3ace6dab1c661ca1b0a656277162/Call-center-app.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="94"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-call-button"><a href="https://www.liveagent.com/features/call-button/" title="Enhance your website with LiveAgent's call buttons for seamless in-browser calls. Our customizable buttons simplify customer contact, boosting satisfaction and sales through effortless PC or mobile to PC calls. Discover the benefits of reducing customer effort and enriching their experience. Try LiveAgent's call buttons free—no strings attached!" hreflang="en-US" onover-preload="1">Call button</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/call-button/" title="Enhance your website with LiveAgent's call buttons for seamless in-browser calls. Our customizable buttons simplify customer contact, boosting satisfaction and sales through effortless PC or mobile to PC calls. Discover the benefits of reducing customer effort and enriching their experience. Try LiveAgent's call buttons free—no strings attached!" hreflang="en-US" onover-preload="1"> Place call buttons on your website to establish instant in-browser calls… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center call-center" style="order:3;" data-plan="all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="call-center" data-href="https://www.liveagent.com/features/call-detail-records/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Contact card" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/623122581e8bf241bbba5e479e55c1e2/Contact.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="95"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-call-detail-records"><a href="https://www.liveagent.com/features/call-detail-records/" title="Analyze call detail records with LiveAgent's software for better billing, reporting, and productivity. Start your free trial today!" hreflang="en-US" onover-preload="1">Call detail records</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/call-detail-records/" title="Analyze call detail records with LiveAgent's software for better billing, reporting, and productivity. Start your free trial today!" hreflang="en-US" onover-preload="1"> What are call detail records? Call detail records, or CDR for… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center call-center" style="order:3;" data-plan="all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="call-center" data-href="https://www.liveagent.com/features/call-device-scheduling/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Call center with incoming and outgoing calls" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/277a6dcbc45fb1fcdf30aa3809dbcdc8/Call-center-software.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="96"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-call-device-scheduling"><a href="https://www.liveagent.com/features/call-device-scheduling/" title="Optimize call management with LiveAgent's call device scheduling. Automate availability, improve organization, and enhance time management." hreflang="en-US" onover-preload="1">Call device scheduling</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/call-device-scheduling/" title="Optimize call management with LiveAgent's call device scheduling. Automate availability, improve organization, and enhance time management." hreflang="en-US" onover-preload="1"> Set active hours on your calling devices </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center call-center" style="order:3;" data-plan="all-inclusive" data-collections="featured" data-size="enterprise" data-category="call-center" data-href="https://www.liveagent.com/features/call-routing/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Call Routing - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/9ce9a3e0509e04669f61f4ad5ac65e82/Call-Routing.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="97"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-call-routing"><a href="https://www.liveagent.com/features/call-routing/" title="Enhance customer service with call routing! Automatically direct calls to the right agent, reduce costs, and boost satisfaction. Try LiveAgent free!" hreflang="en-US" onover-preload="1">Call routing</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/call-routing/" title="Enhance customer service with call routing! Automatically direct calls to the right agent, reduce costs, and boost satisfaction. Try LiveAgent free!" hreflang="en-US" onover-preload="1"> LiveAgent routes calls automatically by priority or assigns them randomly. To… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center call-center" style="order:3;" data-plan="all-inclusive" data-collections="featured" data-size="enterprise" data-category="call-center" data-href="https://www.liveagent.com/features/call-transfers/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Call Transfers - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/b1c20b5e7db5be652726adda49a1dff5/Call-Transfers.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="98"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-call-transfers"><a href="https://www.liveagent.com/features/call-transfers/" title="Enhance customer satisfaction with LiveAgent's attended call transfers. Streamline workflows & delight customers. Try a free 30-day trial today!"" hreflang="en-US" onover-preload="1">Call transfers</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/call-transfers/" title="Enhance customer satisfaction with LiveAgent's attended call transfers. Streamline workflows & delight customers. Try a free 30-day trial today!"" hreflang="en-US" onover-preload="1"> Attended transfers wait to terminate the call until it’s either picked… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center call-center" style="order:3;" data-plan="all-inclusive" data-collections="featured" data-size="enterprise" data-category="call-center" data-href="https://www.liveagent.com/features/internal-calls/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Internal calls - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/a93bf453e3ed27981b7c829e756ce5a6/Internal-calls.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="99"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-internal-calls"><a href="https://www.liveagent.com/features/internal-calls/" title="Enhance team collaboration with LiveAgent's Internal Calls. Make free voice calls with colleagues directly from the interface. Try it free today!"" hreflang="en-US" onover-preload="1">Internal calls</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/internal-calls/" title="Enhance team collaboration with LiveAgent's Internal Calls. Make free voice calls with colleagues directly from the interface. Try it free today!"" hreflang="en-US" onover-preload="1"> Call with your colleagues right inside of LiveAgent. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center call-center" style="order:3;" data-plan="all-inclusive" data-collections="popular" data-size="enterprise" data-category="call-center" data-href="https://www.liveagent.com/features/ivr-interactive-voice-response/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="IVR (Interactive Voice Response) - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/a214e1f24255cd677ceb2e21b3f86348/IVR-Interactive-Voice-Response.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="100"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ivr-interactive-voice-response"><a href="https://www.liveagent.com/features/ivr-interactive-voice-response/" title="Effortlessly manage calls with LiveAgent's customizable IVR system. Improve customer satisfaction, reduce wait times & streamline support!" hreflang="en-US" onover-preload="1">IVR (Interactive Voice Response)</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/ivr-interactive-voice-response/" title="Effortlessly manage calls with LiveAgent's customizable IVR system. Improve customer satisfaction, reduce wait times & streamline support!" hreflang="en-US" onover-preload="1"> LiveAgent features a comprehensive IVR online designer tool where anyone can… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center call-center" style="order:3;" data-plan="all-inclusive" data-collections="featured" data-size="enterprise" data-category="call-center" data-href="https://www.liveagent.com/features/softphones/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Softphones - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/b8f86192d09d67f7fe08fa2166160225/Softphones.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="101"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-softphones"><a href="https://www.liveagent.com/features/softphones/" title="Make VoIP calls with LiveAgent's softphones. Enjoy a free trial to enhance customer support with seamless integration and multiple options." hreflang="en-US" onover-preload="1">Softphones</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/softphones/" title="Make VoIP calls with LiveAgent's softphones. Enjoy a free trial to enhance customer support with seamless integration and multiple options." hreflang="en-US" onover-preload="1"> LiveAgent offers the ability to connect and use softphones (software telephones)… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center call-center" style="order:3;" data-plan="all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="call-center" data-href="https://www.liveagent.com/features/supported-call-devices/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Supported call devices" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/b5a45e8aed16febe917618e71bcc64eb/Supported-call-devices.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="102"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-supported-call-devices"><a href="https://www.liveagent.com/features/supported-call-devices/" title="Discover LiveAgent's supported call devices like headsets, browsers, mobile apps, and hardware phones. Try a 14-day free trial—no credit card needed!" hreflang="en-US" onover-preload="1">Supported call devices</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/supported-call-devices/" title="Discover LiveAgent's supported call devices like headsets, browsers, mobile apps, and hardware phones. Try a 14-day free trial—no credit card needed!" hreflang="en-US" onover-preload="1"> Compatible with both physical and virtual call devices. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center call-center" style="order:3;" data-plan="all-inclusive" data-collections="popular" data-size="individuals start-ups smbs enterprise" data-category="call-center" data-href="https://www.liveagent.com/features/video-chat/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Video chat - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/671b1062850a6cd65fecca10dccb2986/Video-chat.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="103"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-video-call"><a href="https://www.liveagent.com/features/video-chat/" title="Enhance customer support with LiveAgent's browser-based video calls. Personalize interactions, boost satisfaction & start a free trial today!" hreflang="en-US" onover-preload="1">Video call</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/video-chat/" title="Enhance customer support with LiveAgent's browser-based video calls. Personalize interactions, boost satisfaction & start a free trial today!" hreflang="en-US" onover-preload="1"> Video chat with customers & colleagues alike. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center call-center" style="order:3;" data-plan="all-inclusive" data-collections="" data-size="enterprise" data-category="call-center" data-href="https://www.liveagent.com/features/unlimited-call-recordings/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Unlimited Call Recordings - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/e7c4c3998e9062b42a5f72f6ef032ae0/Unlimited-Call-Recordings.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="104"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-unlimited-call-recordings"><a href="https://www.liveagent.com/features/unlimited-call-recordings/" title="Securely store unlimited call recordings with LiveAgent for legal, training, or support needs. Boost team coaching and product improvement!" hreflang="en-US" onover-preload="1">Unlimited call recordings</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/unlimited-call-recordings/" title="Securely store unlimited call recordings with LiveAgent for legal, training, or support needs. Boost team coaching and product improvement!" hreflang="en-US" onover-preload="1"> Record & store all calls conducted through LiveAgent. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar social social" style="order: 4" data-plan="all-inclusive" data-collections="" data-size="" data-category="social" data-href="https://www.liveagent.com/features/social-media-help-desk/"> <a href="https://www.liveagent.com/features/social-media-help-desk/" class="Category__item__thumbnail" title="Discover how LiveAgent's social media help desk features can transform your customer service by integrating platforms like Facebook, Twitter, and WhatsApp into a single inbox. Enhance efficiency with customizable SLAs, departments, and third-party integrations. Elevate customer satisfaction and unlock sales opportunities with streamlined social media interactions." hreflang="en-US" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/social_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-social-media-help-desk-features"><a href="https://www.liveagent.com/features/social-media-help-desk/" title="Discover how LiveAgent's social media help desk features can transform your customer service by integrating platforms like Facebook, Twitter, and WhatsApp into a single inbox. Enhance efficiency with customizable SLAs, departments, and third-party integrations. Elevate customer satisfaction and unlock sales opportunities with streamlined social media interactions." hreflang="en-US" onover-preload="1">Social media help desk features</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/social-media-help-desk/" title="Discover how LiveAgent's social media help desk features can transform your customer service by integrating platforms like Facebook, Twitter, and WhatsApp into a single inbox. Enhance efficiency with customizable SLAs, departments, and third-party integrations. Elevate customer satisfaction and unlock sales opportunities with streamlined social media interactions." hreflang="en-US" onover-preload="1"> Need to improve your social media customer service? LiveAgent offers Facebook, Twitter, Instagram, and… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.com/features/social-media-help-desk/" title="Discover how LiveAgent's social media help desk features can transform your customer service by integrating platforms like Facebook, Twitter, and WhatsApp into a single inbox. Enhance efficiency with customizable SLAs, departments, and third-party integrations. Elevate customer satisfaction and unlock sales opportunities with streamlined social media interactions." hreflang="en-US" onover-preload="1">Learn more</a> </div> </li> <li class="Category__item redesign Category__item--features social social" style="order:4;" data-plan="all-inclusive extensions" data-collections="popular" data-size="smbs enterprise" data-category="social" data-href="/integrations/facebook/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/social_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/social_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Facebook - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/3f805df8626f27b151264ee2f38615f7/Facebook.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="105"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Social</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-facebook"><a href="/integrations/facebook/" title="Integrate LiveAgent with Facebook to streamline support, manage messages & comments in one platform, boost productivity, and enhance satisfaction!" hreflang="en-US" onover-preload="1">Facebook</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="/integrations/facebook/" title="Integrate LiveAgent with Facebook to streamline support, manage messages & comments in one platform, boost productivity, and enhance satisfaction!" hreflang="en-US" onover-preload="1"> Track & respond to all posts, comments, and private messages. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features social social" style="order:4;" data-plan="all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="social" data-href="/integrations/instagram/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/social_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/social_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Instagram - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/ea94886eb0363e5621495cc7122175fd/Instagram.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="106"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Social</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-instagram"><a href="/integrations/instagram/" title="Boost customer satisfaction with LiveAgent's Instagram integration. Manage comments & mentions in one inbox for faster responses & workflow!"" hreflang="en-US" onover-preload="1">Instagram</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="/integrations/instagram/" title="Boost customer satisfaction with LiveAgent's Instagram integration. Manage comments & mentions in one inbox for faster responses & workflow!"" hreflang="en-US" onover-preload="1"> Respond to Instagram comments and mentions through your dash. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features social social" style="order:4;" data-plan="all-inclusive extensions" data-collections="popular" data-size="smbs enterprise" data-category="social" data-href="/integrations/twitter/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/social_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/social_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Twitter - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/7c13e272b2f5ab57a7f5ab633095fca9/Twitter.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="107"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Social</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-twitter"><a href="/integrations/twitter/" title="Enhance your customer support with LiveAgent's seamless Twitter (X) integration. Monitor brand mentions, track public comments, and respond to inquiries all from one platform. Try it free for 30 days and improve customer satisfaction, workflow efficiency, and brand presence effortlessly." hreflang="en-US" onover-preload="1">Twitter</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="/integrations/twitter/" title="Enhance your customer support with LiveAgent's seamless Twitter (X) integration. Monitor brand mentions, track public comments, and respond to inquiries all from one platform. Try it free for 30 days and improve customer satisfaction, workflow efficiency, and brand presence effortlessly." hreflang="en-US" onover-preload="1"> Monitor and reply to mentions and Tweets about your brand. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features social social" style="order:4;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="social" data-href="/integrations/viber/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/social_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/social_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Viber - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/9077ec4dac1b277ede3bcc2418deb9e1/Viber.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="108"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Social</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-viber"><a href="/integrations/viber/" title="Integrate Viber with LiveAgent for seamless customer support. Convert Viber messages into tickets, streamline communication, and boost efficiency!" hreflang="en-US" onover-preload="1">Viber</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="/integrations/viber/" title="Integrate Viber with LiveAgent for seamless customer support. Convert Viber messages into tickets, streamline communication, and boost efficiency!" hreflang="en-US" onover-preload="1"> Connect Viber to chat with customers and broadcast messages. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features social social" style="order:4;" data-plan="free ticket ticket-chat all-inclusive extensions" data-collections="featured new" data-size="individuals start-ups smbs enterprise" data-category="social" data-href="https://www.liveagent.com/features/whatsapp/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/social_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/social_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="WhatsApp icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/631cef5f0249d29ec481198b11faef33/whatsapp-icon_150x150px.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="109"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Social</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-whatsapp"><a href="https://www.liveagent.com/features/whatsapp/" title='Integrate WhatsApp with LiveAgent to streamline support, boost efficiency, and improve customer satisfaction. Try it free for 30 days!"' hreflang="en-US" onover-preload="1">WhatsApp</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/whatsapp/" title='Integrate WhatsApp with LiveAgent to streamline support, boost efficiency, and improve customer satisfaction. Try it free for 30 days!"' hreflang="en-US" onover-preload="1"> WhatsApp is one of the most popular messaging platforms available on… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar reporting reporting" style="order: 5" data-plan="free ticket ticket-chat all-inclusive" data-collections="" data-size="individuals start-ups smbs enterprise" data-category="reporting" data-href="https://www.liveagent.com/features/customer-service-reports/"> <a href="https://www.liveagent.com/features/customer-service-reports/" class="Category__item__thumbnail" title="Discover the power of customer service reporting with LiveAgent. Gain valuable insights into performance, identify improvement areas, and boost customer satisfaction and loyalty. Explore comprehensive analytics, agent rankings, and more with our free trial. Start enhancing your service today!" hreflang="en-US" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-customer-service-reporting"><a href="https://www.liveagent.com/features/customer-service-reports/" title="Discover the power of customer service reporting with LiveAgent. Gain valuable insights into performance, identify improvement areas, and boost customer satisfaction and loyalty. Explore comprehensive analytics, agent rankings, and more with our free trial. Start enhancing your service today!" hreflang="en-US" onover-preload="1">Customer service reporting</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/customer-service-reports/" title="Discover the power of customer service reporting with LiveAgent. Gain valuable insights into performance, identify improvement areas, and boost customer satisfaction and loyalty. Explore comprehensive analytics, agent rankings, and more with our free trial. Start enhancing your service today!" hreflang="en-US" onover-preload="1"> Start improving your service today by reviewing our customer service reports. Generate over 10… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.com/features/customer-service-reports/" title="Discover the power of customer service reporting with LiveAgent. Gain valuable insights into performance, identify improvement areas, and boost customer satisfaction and loyalty. Explore comprehensive analytics, agent rankings, and more with our free trial. Start enhancing your service today!" hreflang="en-US" onover-preload="1">Learn more</a> </div> </li> <li class="Category__item redesign Category__item--features reporting reporting" style="order:5;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="reporting" data-href="https://www.liveagent.com/features/agent-availability/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Agent availability - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/5f0d8d4a21ec9db5319902241c5e64e1/Agent-availability.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="110"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Reporting</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-agent-availability"><a href="https://www.liveagent.com/features/agent-availability/" title="Monitor your agents' availability in real-time with LiveAgent's comprehensive reporting tools. Easily filter stats by department, export data, and identify top-performing agents across tickets, chats, and calls. Start your free trial today—no credit card required—and join our community of satisfied clients." hreflang="en-US" onover-preload="1">Agent availability</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/agent-availability/" title="Monitor your agents' availability in real-time with LiveAgent's comprehensive reporting tools. Easily filter stats by department, export data, and identify top-performing agents across tickets, chats, and calls. Start your free trial today—no credit card required—and join our community of satisfied clients." hreflang="en-US" onover-preload="1"> Monitor the availability of your agents </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features reporting reporting" style="order:5;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="reporting" data-href="https://www.liveagent.com/features/agent-ranking-overview/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Agent ranking overview - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/a6d183d1545ffe6d84110a772a314e27/Agent-ranking-overview.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="111"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Reporting</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-agent-ranking-overview"><a href="https://www.liveagent.com/features/agent-ranking-overview/" title="Boost customer support with LiveAgent's Agent Ranking! Let customers rate agents, identify trends, reward top performers & improve service." hreflang="en-US" onover-preload="1">Agent ranking overview</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/agent-ranking-overview/" title="Boost customer support with LiveAgent's Agent Ranking! Let customers rate agents, identify trends, reward top performers & improve service." hreflang="en-US" onover-preload="1"> View your agent's performance according to received ratings. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features reporting reporting" style="order:5;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="reporting" data-href="https://www.liveagent.com/features/agent-report/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Agent report - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/7dec4f33436a1b39f726ae54221c65ae/Agent-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="112"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Reporting</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-agent-report"><a href="https://www.liveagent.com/features/agent-report/" title="Track agent performance with LiveAgent's Agent Report. Analyze tickets, chats, calls & more. Export data or use charts. Free 14-day trial!" hreflang="en-US" onover-preload="1">Agent report</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/agent-report/" title="Track agent performance with LiveAgent's Agent Report. Analyze tickets, chats, calls & more. Export data or use charts. Free 14-day trial!" hreflang="en-US" onover-preload="1"> Create reports about agent work times. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features reporting reporting" style="order:5;" data-plan="free ticket ticket-chat all-inclusive" data-collections="" data-size="smbs enterprise" data-category="reporting" data-href="https://www.liveagent.com/features/analytics-overview/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Analytics overview - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/86a5c876febc98d8b794181e255a7816/Analytics-overview.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="113"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Reporting</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-analytics-overview"><a href="https://www.liveagent.com/features/analytics-overview/" title="Boost your customer support with LiveAgent's analytics overview! Track performance, filter metrics, and improve efficiency. Free 30-day trial!" hreflang="en-US" onover-preload="1">Analytics overview</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/analytics-overview/" title="Boost your customer support with LiveAgent's analytics overview! Track performance, filter metrics, and improve efficiency. Free 30-day trial!" hreflang="en-US" onover-preload="1"> See usage, statistics, and evaluate performance reports. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features reporting reporting" style="order:5;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="reporting" data-href="https://www.liveagent.com/features/channel-report/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Channel report - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/1b20058391c32266d3ed9e7a1f9965b3/Channel-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="114"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Reporting</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-channel-report"><a href="https://www.liveagent.com/features/channel-report/" title="Analyze customer communication channels with LiveAgent's Channel Report. Gain insights, visualize data, and boost performance. Try free today!"" hreflang="en-US" onover-preload="1">Channel report</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/channel-report/" title="Analyze customer communication channels with LiveAgent's Channel Report. Gain insights, visualize data, and boost performance. Try free today!"" hreflang="en-US" onover-preload="1"> See what channels are most used to contact your support team </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features reporting reporting" style="order:5;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="reporting" data-href="https://www.liveagent.com/features/sla-compliance-report/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="SLA Compliance report - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/e46881598fdf9c876225a2c0a5953767/SLA-Compliance-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="115"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Reporting</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-sla-compliance-report"><a href="https://www.liveagent.com/features/sla-compliance-report/" title="Boost your customer service efficiency with LiveAgent's SLA Compliance Report. Track SLA compliance, set rules for timely ticket responses, and monitor violations to enhance productivity. Export performance data by department, agent, or date to CSV. Try it free and elevate your service standards!" hreflang="en-US" onover-preload="1">SLA compliance report</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/sla-compliance-report/" title="Boost your customer service efficiency with LiveAgent's SLA Compliance Report. Track SLA compliance, set rules for timely ticket responses, and monitor violations to enhance productivity. Export performance data by department, agent, or date to CSV. Try it free and elevate your service standards!" hreflang="en-US" onover-preload="1"> Create SLA reports by time & department. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features reporting reporting" style="order:5;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="reporting" data-href="https://www.liveagent.com/features/department-report/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Department report - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/88b692a92af2cd8ce69789685e2debdf/Department-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="116"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Reporting</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-department-report"><a href="https://www.liveagent.com/features/department-report/" title="Track team performance with LiveAgent's Department Reports. Allocate tickets, monitor metrics, customize workflows, and boost efficiency. Try free!" hreflang="en-US" onover-preload="1">Department report</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/department-report/" title="Track team performance with LiveAgent's Department Reports. Allocate tickets, monitor metrics, customize workflows, and boost efficiency. Try free!" hreflang="en-US" onover-preload="1"> Easily review your department's performance. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features reporting reporting" style="order:5;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="reporting" data-href="https://www.liveagent.com/features/performance-report/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Performance report - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/2fa785b6e8e0764090958f586b94e318/Performance-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="117"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Reporting</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-performance-report"><a href="https://www.liveagent.com/features/performance-report/" title="Monitor and boost your support team's performance with LiveAgent's customizable reports, charts, and API integration. Try a free 30-day trial!" hreflang="en-US" onover-preload="1">Performance report</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/performance-report/" title="Monitor and boost your support team's performance with LiveAgent's customizable reports, charts, and API integration. Try a free 30-day trial!" hreflang="en-US" onover-preload="1"> Monitor the performance of your support agents. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features reporting reporting" style="order:5;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="reporting" data-href="https://www.liveagent.com/features/sla-log-report/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="SLA Log report - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/d8a7b0981c35fb7b232f702a5a4c39db/SLA-Log-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="118"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Reporting</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-sla-log-report"><a href="https://www.liveagent.com/features/sla-log-report/" title="Track and manage SLA performance with LiveAgent's SLA Log Report. Sort, export to CSV, and boost efficiency. Try free—no credit card needed!" hreflang="en-US" onover-preload="1">SLA log report</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/sla-log-report/" title="Track and manage SLA performance with LiveAgent's SLA Log Report. Sort, export to CSV, and boost efficiency. Try free—no credit card needed!" hreflang="en-US" onover-preload="1"> View how well you're managing SLA requirements. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features reporting reporting" style="order:5;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="reporting" data-href="https://www.liveagent.com/features/tag-reports/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Tag reports - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/4a142047c504d78272f264955d7220c6/Tag-reports.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="119"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Reporting</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-tag-reports"><a href="https://www.liveagent.com/features/tag-reports/" title="Discover how LiveAgent's Tag Reports enhance your customer support by categorizing tickets, creating custom workflows, and generating insightful reports. Boost your service quality with features like call tagging and agent reports. Explore the possibilities with a free trial or schedule a demo today!" hreflang="en-US" onover-preload="1">Tag reports</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/tag-reports/" title="Discover how LiveAgent's Tag Reports enhance your customer support by categorizing tickets, creating custom workflows, and generating insightful reports. Boost your service quality with features like call tagging and agent reports. Explore the possibilities with a free trial or schedule a demo today!" hreflang="en-US" onover-preload="1"> Create tag reports by time, department, channel, and agent. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features reporting reporting" style="order:5;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="reporting" data-href="https://www.liveagent.com/features/time-report/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Time report - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/bb51ee255a6ae62e28ea556762253463/Time-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="120"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Reporting</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-time-report"><a href="https://www.liveagent.com/features/time-report/" title="Track agent time effortlessly with LiveAgent's Time Report feature. Boost efficiency, export reports, and try it free—no credit card needed!" hreflang="en-US" onover-preload="1">Time report</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/time-report/" title="Track agent time effortlessly with LiveAgent's Time Report feature. Boost efficiency, export reports, and try it free—no credit card needed!" hreflang="en-US" onover-preload="1"> See how much time was spent on each individual ticket. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar gamification gamification" style="order: 6" data-plan="ticket ticket-chat all-inclusive extensions" data-collections="featured" data-size="smbs enterprise" data-category="gamification" data-href="https://www.liveagent.com/features/gamification-features/"> <a href="https://www.liveagent.com/features/gamification-features/" class="Category__item__thumbnail" title="Boost agent engagement with LiveAgent's gamification! Earn badges, rewards & climb leaderboards. Try a 30-day free trial today!" hreflang="en-US" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/gamification_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-gamification-in-customer-service"><a href="https://www.liveagent.com/features/gamification-features/" title="Boost agent engagement with LiveAgent's gamification! Earn badges, rewards & climb leaderboards. Try a 30-day free trial today!" hreflang="en-US" onover-preload="1">Gamification in Customer Service</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/gamification-features/" title="Boost agent engagement with LiveAgent's gamification! Earn badges, rewards & climb leaderboards. Try a 30-day free trial today!" hreflang="en-US" onover-preload="1"> Make your agent's everyday work more fun and motivate them perform better with gamification. </a> </div> <a class="Category__item__cta" href="https://www.liveagent.com/features/gamification-features/" title="Boost agent engagement with LiveAgent's gamification! Earn badges, rewards & climb leaderboards. Try a 30-day free trial today!" hreflang="en-US" onover-preload="1">Learn more</a> </div> </li> <li class="Category__item redesign Category__item--features gamification gamification" style="order:6;" data-plan="all-inclusive" data-collections="featured" data-size="enterprise" data-category="gamification" data-href="https://www.liveagent.com/features/benchmarks-and-leaderboards/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/gamification_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/gamification_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Benchmarks and Leaderboards - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/eef5dc7b139ddc7bded97dcf6298c4b4/Benchmarks-and-Leaderboards.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="121"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Gamification</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-benchmarks-and-leaderboards"><a href="https://www.liveagent.com/features/benchmarks-and-leaderboards/" title="Track and enhance your customer support with LiveAgent's benchmarks and leaderboards. Start your free trial today!" hreflang="en-US" onover-preload="1">Benchmarks and leaderboards</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/benchmarks-and-leaderboards/" title="Track and enhance your customer support with LiveAgent's benchmarks and leaderboards. Start your free trial today!" hreflang="en-US" onover-preload="1"> 6 reasons why LiveAgent is a perfect solution for your business.… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features gamification gamification" style="order:6;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="gamification" data-href="https://www.liveagent.com/features/levels/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/gamification_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/gamification_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Levels - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/851e336bb5d6642ac2ce26017480cbeb/Levels.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="122"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Gamification</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-levels"><a href="https://www.liveagent.com/features/levels/" title="Motivate your support team with LiveAgent's gamification! Unlock 12 levels, boost teamwork, and productivity. Start your free trial today!" hreflang="en-US" onover-preload="1">Levels</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/levels/" title="Motivate your support team with LiveAgent's gamification! Unlock 12 levels, boost teamwork, and productivity. Start your free trial today!" hreflang="en-US" onover-preload="1"> Agents attain levels over time as they solve queries. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features gamification gamification" style="order:6;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="gamification" data-href="https://www.liveagent.com/features/rewards-badges/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/gamification_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/gamification_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Rewards & Badges - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/6bbd6e64b97a24909ec4c4d66a951044/Rewards-Badges.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="123"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Gamification</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-rewards-badges"><a href="https://www.liveagent.com/features/rewards-badges/" title="Boost workplace productivity and engagement with LiveAgent's Rewards & Badges! Gamify your customer service by assigning fun badges like 'Speedy Gonzales' to top performers and fostering healthy competition among agents. Customize badges to fit your company needs and make service fun again. Try it free today—no credit card needed!" hreflang="en-US" onover-preload="1">Rewards & Badges</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/rewards-badges/" title="Boost workplace productivity and engagement with LiveAgent's Rewards & Badges! Gamify your customer service by assigning fun badges like 'Speedy Gonzales' to top performers and fostering healthy competition among agents. Customize badges to fit your company needs and make service fun again. Try it free today—no credit card needed!" hreflang="en-US" onover-preload="1"> Give out badges and rewards to your most hard-working agents </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar multilingual multilingual" style="order: 7" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured popular" data-size="individuals start-ups smbs enterprise" data-category="multilingual" data-href="https://www.liveagent.com/features/multilingual-support/"> <a href="https://www.liveagent.com/features/multilingual-support/" class="Category__item__thumbnail" title="Boost customer service with LiveAgent's multilingual support in 43 languages, customizable widgets, & a 14-day free trial. Try it now!"" hreflang="en-US" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/multilingual_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-multilanguage"><a href="https://www.liveagent.com/features/multilingual-support/" title="Boost customer service with LiveAgent's multilingual support in 43 languages, customizable widgets, & a 14-day free trial. Try it now!"" hreflang="en-US" onover-preload="1">Multilanguage</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/multilingual-support/" title="Boost customer service with LiveAgent's multilingual support in 43 languages, customizable widgets, & a 14-day free trial. Try it now!"" hreflang="en-US" onover-preload="1"> Let your customer support agents use LiveAgent in a language they prefer. Read and… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.com/features/multilingual-support/" title="Boost customer service with LiveAgent's multilingual support in 43 languages, customizable widgets, & a 14-day free trial. Try it now!"" hreflang="en-US" onover-preload="1">Learn more</a> </div> </li> <li class="Category__item redesign Category__item--features multilingual multilingual" style="order:7;" data-plan="free ticket ticket-chat all-inclusive" data-collections="popular" data-size="individuals start-ups smbs enterprise" data-category="multilingual" data-href="https://www.liveagent.com/features/language-adaptable-widgets/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/multilingual_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/multilingual_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Language adaptable widgets - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/bf8b981ffd0db4a567221fedf1eb4f7f/Language-adaptable-widgets.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="124"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Multilingual</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-language-adaptable-widgets"><a href="https://www.liveagent.com/features/language-adaptable-widgets/" title='Set up multilingual chat, contact, or feedback widgets with LiveAgent. Customize languages & route to specific agents. Free trial, no card!"' hreflang="en-US" onover-preload="1">Language adaptable widgets</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/language-adaptable-widgets/" title='Set up multilingual chat, contact, or feedback widgets with LiveAgent. Customize languages & route to specific agents. Free trial, no card!"' hreflang="en-US" onover-preload="1"> Set up chat, contact, or feedback widgets in your language. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar support-portal support-portal" style="order: 8" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured popular" data-size="individuals start-ups smbs enterprise" data-category="support-portal" data-href="https://www.liveagent.com/features/customer-portal/"> <a href="https://www.liveagent.com/features/customer-portal/" class="Category__item__thumbnail" title="Explore LiveAgent's customer portal to enhance your business's customer service with 24/7 support, a knowledge base, feedback forums, and ticket submission. Improve satisfaction, cut support costs, and boost website traffic. Start a free trial today and transform your customer service experience!" hreflang="en-US" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-customer-portal-features"><a href="https://www.liveagent.com/features/customer-portal/" title="Explore LiveAgent's customer portal to enhance your business's customer service with 24/7 support, a knowledge base, feedback forums, and ticket submission. Improve satisfaction, cut support costs, and boost website traffic. Start a free trial today and transform your customer service experience!" hreflang="en-US" onover-preload="1">Customer portal features</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/customer-portal/" title="Explore LiveAgent's customer portal to enhance your business's customer service with 24/7 support, a knowledge base, feedback forums, and ticket submission. Improve satisfaction, cut support costs, and boost website traffic. Start a free trial today and transform your customer service experience!" hreflang="en-US" onover-preload="1"> The customer portal helps your company operate 24/7. Read about LiveAgent's Customer portal and… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.com/features/customer-portal/" title="Explore LiveAgent's customer portal to enhance your business's customer service with 24/7 support, a knowledge base, feedback forums, and ticket submission. Improve satisfaction, cut support costs, and boost website traffic. Start a free trial today and transform your customer service experience!" hreflang="en-US" onover-preload="1">Learn more</a> </div> </li> <li class="Category__item redesign Category__item--features support-portal support-portal" style="order:8;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="support-portal" data-href="https://www.liveagent.com/features/feedback-suggestions/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Feedback & Suggestions - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/69a3866efbcd99d6ad2dd4cf5f175732/Feedback-Suggestions.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="125"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-feedback-suggestions"><a href="https://www.liveagent.com/features/feedback-suggestions/" title="Boost engagement and gather valuable insights with LiveAgent's Feedback & Suggestions feature. Let customers share ideas, vote, and stay involved!" hreflang="en-US" onover-preload="1">Feedback & Suggestions</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/feedback-suggestions/" title="Boost engagement and gather valuable insights with LiveAgent's Feedback & Suggestions feature. Let customers share ideas, vote, and stay involved!" hreflang="en-US" onover-preload="1"> Encourage customers to send you new ideas and feedback. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features support-portal support-portal" style="order:8;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="support-portal" data-href="https://www.liveagent.com/features/customer-forum/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Forum - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/d5d07b914eaa40e46e6b1d12ebc37fa3/Forum.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="126"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-forum"><a href="https://www.liveagent.com/features/customer-forum/" title="Boost customer engagement with LiveAgent's forum software! Create public or internal forums to foster community, loyalty & productivity. Free trial!" hreflang="en-US" onover-preload="1">Forum</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/customer-forum/" title="Boost customer engagement with LiveAgent's forum software! Create public or internal forums to foster community, loyalty & productivity. Free trial!" hreflang="en-US" onover-preload="1"> Create forums and build an online community with your users. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features support-portal support-portal" style="order:8;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="" data-category="support-portal" data-href="https://www.liveagent.com/features/internal-knowledge-base/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Knowledge base - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/addc9371f75528d1e5d8f062f34f0ace/Knowledge-base.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="127"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-internal-knowledge-base"><a href="https://www.liveagent.com/features/internal-knowledge-base/" title="Boost team efficiency with LiveAgent's Internal Knowledge Base! Organize company info, guides, & news. Try LiveAgent free for 30 days now!" hreflang="en-US" onover-preload="1">Internal Knowledge Base</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/internal-knowledge-base/" title="Boost team efficiency with LiveAgent's Internal Knowledge Base! Organize company info, guides, & news. Try LiveAgent free for 30 days now!" hreflang="en-US" onover-preload="1"> The internal knowledge base is a collection of articles that can… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features support-portal support-portal" style="order:8;" data-plan="all-inclusive extensions" data-collections="popular" data-size="smbs enterprise" data-category="support-portal" data-href="https://www.liveagent.com/features/multi-knowledge-base/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Multi knowledge base - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/d044e11c6ce10b33a3b612e4110a147c/Multi-knowledge-base.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="128"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-multi-knowledge-base"><a href="https://www.liveagent.com/features/multi-knowledge-base/" title="Create unique customer portals with LiveAgent's Multi Knowledge Base, offering articles, forums, and feedback boards tailored to your brand. Start your free trial today and enhance your customer support experience!" hreflang="en-US" onover-preload="1">Multi knowledge base</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/multi-knowledge-base/" title="Create unique customer portals with LiveAgent's Multi Knowledge Base, offering articles, forums, and feedback boards tailored to your brand. Start your free trial today and enhance your customer support experience!" hreflang="en-US" onover-preload="1"> Create multiple customer portals for multiple products. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features support-portal support-portal" style="order:8;" data-plan="ticket ticket-chat all-inclusive" data-collections="popular" data-size="individuals start-ups smbs enterprise" data-category="support-portal" data-href="https://www.liveagent.com/features/knowledge-base/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Knowledge base - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/addc9371f75528d1e5d8f062f34f0ace/Knowledge-base.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="129"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-knowledge-base"><a href="https://www.liveagent.com/features/knowledge-base/" title="Create a customizable knowledge base with LiveAgent! Offer self-service portals, articles, forums & more. Start your free 14-day trial now!" hreflang="en-US" onover-preload="1">Knowledge base</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/knowledge-base/" title="Create a customizable knowledge base with LiveAgent! Offer self-service portals, articles, forums & more. Start your free 14-day trial now!" hreflang="en-US" onover-preload="1"> Create knowledge base articles, forums, or feedback boards. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features support-portal support-portal" style="order:8;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="support-portal" data-href="https://www.liveagent.com/features/search-widgets/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Search widgets - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/041c66bf4ff3e425d11278dca7dd5e88/Search-widgets.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="130"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-search-widgets"><a href="https://www.liveagent.com/features/search-widgets/" title="Add customizable search widgets to your site with LiveAgent! Enhance user experience, boost engagement & reward agents. Free trial, no credit card!" hreflang="en-US" onover-preload="1">Search widgets</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/search-widgets/" title="Add customizable search widgets to your site with LiveAgent! Enhance user experience, boost engagement & reward agents. Free trial, no credit card!" hreflang="en-US" onover-preload="1"> Search widgets enables visitors to search in your articles, forums, and… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features support-portal support-portal" style="order:8;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="support-portal" data-href="https://www.liveagent.com/features/wysiwyg-editor-for-articles/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="WYSIWYG editor for articles - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/9b3b6ffb6b449d8004509979685f4fd8/WYSIWYG-editor-for-articles.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="131"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-wysiwyg-editor-for-articles"><a href="https://www.liveagent.com/features/wysiwyg-editor-for-articles/" title="Discover the power of LiveAgent's WYSIWYG editor to create professional and visually appealing knowledge base articles. Perfect for all users, even the less tech-savvy, with features like bold text, bullet points, and more. Start your free trial today and enhance your customer support effortlessly!" hreflang="en-US" onover-preload="1">WYSIWYG editor for articles</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/wysiwyg-editor-for-articles/" title="Discover the power of LiveAgent's WYSIWYG editor to create professional and visually appealing knowledge base articles. Perfect for all users, even the less tech-savvy, with features like bold text, bullet points, and more. Start your free trial today and enhance your customer support effortlessly!" hreflang="en-US" onover-preload="1"> Easily edit and style the content of your articles. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar mobile-apps mobile-apps" style="order: 9" data-plan="free ticket ticket-chat all-inclusive" data-collections="popular" data-size="individuals start-ups smbs enterprise" data-category="mobile-apps" data-href="https://www.liveagent.com/features/mobile-help-desk/"> <a href="https://www.liveagent.com/features/mobile-help-desk/" class="Category__item__thumbnail" title="Stay connected on the go with LiveAgent's mobile help desk apps for iOS & Android. Try it free for 30 days—boost your customer support today!" hreflang="en-US" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/mobile-apps_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-mobile-help-desk-apps"><a href="https://www.liveagent.com/features/mobile-help-desk/" title="Stay connected on the go with LiveAgent's mobile help desk apps for iOS & Android. Try it free for 30 days—boost your customer support today!" hreflang="en-US" onover-preload="1">Mobile help desk apps</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/mobile-help-desk/" title="Stay connected on the go with LiveAgent's mobile help desk apps for iOS & Android. Try it free for 30 days—boost your customer support today!" hreflang="en-US" onover-preload="1"> Keep track of what's happening in your help desk even when you're away from… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.com/features/mobile-help-desk/" title="Stay connected on the go with LiveAgent's mobile help desk apps for iOS & Android. Try it free for 30 days—boost your customer support today!" hreflang="en-US" onover-preload="1">Learn more</a> </div> </li> <li class="Category__item redesign Category__item--features mobile-apps mobile-apps" style="order:9;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="mobile-apps" data-href="https://www.liveagent.com/features/android/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/mobile-apps_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/mobile-apps_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Android head - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/2cb68930d4cacb9762dda6313f056b59/Android.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="132"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Mobile apps</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-android"><a href="https://www.liveagent.com/features/android/" title="Stay connected with your customers on-the-go! Download LiveAgent's Android app for chat, ticketing, & push notifications. Free trial included!"" hreflang="en-US" onover-preload="1">Android</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/android/" title="Stay connected with your customers on-the-go! Download LiveAgent's Android app for chat, ticketing, & push notifications. Free trial included!"" hreflang="en-US" onover-preload="1"> LiveAgent offers a native Android app for your favorite mobile device… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features mobile-apps mobile-apps" style="order:9;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="mobile-apps" data-href="https://www.liveagent.com/features/ios/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/mobile-apps_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/mobile-apps_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="iOS - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/8cab8477582f1e4ed248587c0e2a5829/iOS.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="133"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Mobile apps</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ios"><a href="https://www.liveagent.com/features/ios/" title="Discover the power of customer service on the go with LiveAgent's native iOS app. Resolve, transfer, and respond to tickets from anywhere, integrate with hundreds of tools via API, and enjoy a seamless experience with free migration. Start your free trial today, no credit card required, and join a community of satisfied clients. Elevate your support game with LiveAgent!" hreflang="en-US" onover-preload="1">iOS</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/ios/" title="Discover the power of customer service on the go with LiveAgent's native iOS app. Resolve, transfer, and respond to tickets from anywhere, integrate with hundreds of tools via API, and enjoy a seamless experience with free migration. Start your free trial today, no credit card required, and join a community of satisfied clients. Elevate your support game with LiveAgent!" hreflang="en-US" onover-preload="1"> LiveAgent offers a native iOS app for your favorite mobile device… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar security security" style="order: 10" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured popular" data-size="individuals start-ups smbs enterprise" data-category="security" data-href="https://www.liveagent.com/features/help-desk-security/"> <a href="https://www.liveagent.com/features/help-desk-security/" class="Category__item__thumbnail" title="Protect customer data with LiveAgent's secure help desk! Enjoy IP bans, 2FA, HTTPS, GDPR compliance & more. Start your free 30-day trial!"" hreflang="en-US" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-help-desk-security"><a href="https://www.liveagent.com/features/help-desk-security/" title="Protect customer data with LiveAgent's secure help desk! Enjoy IP bans, 2FA, HTTPS, GDPR compliance & more. Start your free 30-day trial!"" hreflang="en-US" onover-preload="1">Help Desk Security</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/help-desk-security/" title="Protect customer data with LiveAgent's secure help desk! Enjoy IP bans, 2FA, HTTPS, GDPR compliance & more. Start your free 30-day trial!"" hreflang="en-US" onover-preload="1"> Quality Unit is the company behind LiveAgent, where we make sure that LiveAgent is… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.com/features/help-desk-security/" title="Protect customer data with LiveAgent's secure help desk! Enjoy IP bans, 2FA, HTTPS, GDPR compliance & more. Start your free 30-day trial!"" hreflang="en-US" onover-preload="1">Learn more</a> </div> </li> <li class="Category__item redesign Category__item--features security security" style="order:10;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="security" data-href="https://www.liveagent.com/features/ban-ips/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Ban IPs - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/aef1b617453c989aa801049b4351dd5d/Ban-IPs.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="134"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Security</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ban-ips"><a href="https://www.liveagent.com/features/ban-ips/" title="Enhance your customer service security with LiveAgent's Ban IPs feature. Easily block disruptive visitors across chats, contact forms, calls, suggestions, and forum posts. Protect your agents and customer data with detailed ban history tracking. Try our robust security features, including IP banning, for free with a 30-day trial. Join thousands of satisfied customers and safeguard your communications today!" hreflang="en-US" onover-preload="1">Ban IPs</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/ban-ips/" title="Enhance your customer service security with LiveAgent's Ban IPs feature. Easily block disruptive visitors across chats, contact forms, calls, suggestions, and forum posts. Protect your agents and customer data with detailed ban history tracking. Try our robust security features, including IP banning, for free with a 30-day trial. Join thousands of satisfied customers and safeguard your communications today!" hreflang="en-US" onover-preload="1"> Ban IP's of visitors that are prone to spam. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features security security" style="order:10;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="security" data-href="https://www.liveagent.com/features/2-step-verification/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="2-Step Verification - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/f21404c06141bac5ecfb3829dbf2476a/2-Step-Verification.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="135"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Security</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-2-step-verification"><a href="https://www.liveagent.com/features/2-step-verification/" title="Secure your LiveAgent account with 2-Step Verification. Add an extra layer of protection with a 6-digit code. Try it free—no credit card!" hreflang="en-US" onover-preload="1">2-Step verification</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/2-step-verification/" title="Secure your LiveAgent account with 2-Step Verification. Add an extra layer of protection with a 6-digit code. Try it free—no credit card!" hreflang="en-US" onover-preload="1"> 2-step verification (also known as 2 factor authentication) is an optional… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features security security" style="order:10;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="security" data-href="https://www.liveagent.com/features/gdpr/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="GDPR - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/5325e7203fd0a7b149dccbd63304819e/GDPR.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="136"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Security</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-gdpr"><a href="https://www.liveagent.com/features/gdpr/" title='Discover LiveAgent, a GDPR-compliant help desk software with secure data protection, multi-channel support & a free 14-day trial. Try now!"' hreflang="en-US" onover-preload="1">GDPR</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/gdpr/" title='Discover LiveAgent, a GDPR-compliant help desk software with secure data protection, multi-channel support & a free 14-day trial. Try now!"' hreflang="en-US" onover-preload="1"> LiveAgent is committed to privacy, security, compliance, and transparency. This approach… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features security security" style="order:10;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="security" data-href="https://www.liveagent.com/features/https-encryption/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="HTTPS Encryption - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/ff50454f4ceb17f3df7182e700766d4c/HTTPS-Encryption.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="137"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Security</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-https-encryption"><a href="https://www.liveagent.com/features/https-encryption/" title="Secure your data with LiveAgent's HTTPS encryption for safe chat & email communication. Start your free 14-day trial today!" hreflang="en-US" onover-preload="1">HTTPS encryption</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/https-encryption/" title="Secure your data with LiveAgent's HTTPS encryption for safe chat & email communication. Start your free 14-day trial today!" hreflang="en-US" onover-preload="1"> LiveAgent hosted accounts run over a secure connection using the https… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features security security" style="order:10;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="security" data-href="https://www.liveagent.com/features/multiple-data-centers/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Multiple Data Centers -icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/01ad5fc13e5b0616cfebe22167872fda/Multiple-Data-Centers.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="138"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Security</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-multiple-data-centers"><a href="https://www.liveagent.com/features/multiple-data-centers/" title="Your data is always backed up with LiveAgent. We have multiple data centers around the world, so you don't have to worry about losing important information." hreflang="en-US" onover-preload="1">Multiple data centers</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/multiple-data-centers/" title="Your data is always backed up with LiveAgent. We have multiple data centers around the world, so you don't have to worry about losing important information." hreflang="en-US" onover-preload="1"> The company behind software product LiveAgent has always built products with… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features security security" style="order:10;" data-plan="free ticket ticket-chat all-inclusive" data-collections="new" data-size="individuals start-ups smbs enterprise" data-category="security" data-href="https://www.liveagent.com/features/password-validator/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Lock" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/3cc4d4d4caa5eac52af4fe42b1cb1047/LiveAgent-academy-call-center-policy-and-compliance.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="139"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Security</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-password-validator-and-audit-log"><a href="https://www.liveagent.com/features/password-validator/" title="Ensure strong passwords and track changes with LiveAgent's Password Validator & Audit Log. Enhance security with a free 30-day trial today!" hreflang="en-US" onover-preload="1">Password validator and audit log</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/password-validator/" title="Ensure strong passwords and track changes with LiveAgent's Password Validator & Audit Log. Enhance security with a free 30-day trial today!" hreflang="en-US" onover-preload="1"> What is a password validator? A password validator determines whether… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features security security" style="order:10;" data-plan="" data-collections="new" data-size="enterprise" data-category="security" data-href="https://www.liveagent.com/features/single-sign-on/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Open source helpdesk" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/388e38cd6a0c5484a4965d0b75554001/Open-source-helpdesk.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="140"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Security</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-single-sign-on-sso"><a href="https://www.liveagent.com/features/single-sign-on/" title="Securely access multiple systems with one login using LiveAgent's SSO. Simplify authentication with Google, Microsoft, Facebook, or Okta!" hreflang="en-US" onover-preload="1">Single Sign-On (SSO)</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/single-sign-on/" title="Securely access multiple systems with one login using LiveAgent's SSO. Simplify authentication with Google, Microsoft, Facebook, or Okta!" hreflang="en-US" onover-preload="1"> What is SSO? SSO stands for Single Sign-on, which is an… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar browser-extensions browser-extensions" style="order: 11" data-plan="extensions" data-collections="new" data-size="individuals start-ups smbs enterprise" data-category="browser-extensions" data-href="https://www.liveagent.com/features/web-contact-cards/"> <a href="https://www.liveagent.com/features/web-contact-cards/" class="Category__item__thumbnail" title="Enhance customer service with LiveAgent's web contact cards. View contact details instantly via browser extensions. Try a free 14-day trial!" hreflang="en-US" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/browser-extensions_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-web-contact-cards"><a href="https://www.liveagent.com/features/web-contact-cards/" title="Enhance customer service with LiveAgent's web contact cards. View contact details instantly via browser extensions. Try a free 14-day trial!" hreflang="en-US" onover-preload="1">Web contact cards</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/web-contact-cards/" title="Enhance customer service with LiveAgent's web contact cards. View contact details instantly via browser extensions. Try a free 14-day trial!" hreflang="en-US" onover-preload="1"> What are web contact cards? A web contact card is a browser extension that… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.com/features/web-contact-cards/" title="Enhance customer service with LiveAgent's web contact cards. View contact details instantly via browser extensions. Try a free 14-day trial!" hreflang="en-US" onover-preload="1">Learn more</a> </div> </li> <li class="Category__item redesign Category__item--features browser-extensions browser-extensions" style="order:11;" data-plan="extensions" data-collections="featured" data-size="start-ups smbs enterprise" data-category="browser-extensions" data-href="https://www.liveagent.com/features/click-to-call/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/browser-extensions_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/browser-extensions_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Phone with an ogoing call in chat bubble" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/505d3ace6dab1c661ca1b0a656277162/Call-center-app.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="141"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Browser Extensions</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-click-to-call-and-click-to-dial-buttons"><a href="https://www.liveagent.com/features/click-to-call/" title="Enable seamless communication with LiveAgent's click-to-call buttons. Start your free trial today and boost customer engagement!" hreflang="en-US" onover-preload="1">Click-to-call and click-to-dial buttons</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/click-to-call/" title="Enable seamless communication with LiveAgent's click-to-call buttons. Start your free trial today and boost customer engagement!" hreflang="en-US" onover-preload="1"> What is a click-to-call button? A click-to-call button is a digital… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features browser-extensions browser-extensions" style="order:11;" data-plan="extensions" data-collections="new" data-size="individuals start-ups smbs enterprise" data-category="browser-extensions" data-href="https://www.liveagent.com/features/click-to-email/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/browser-extensions_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/browser-extensions_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Universal inbox" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/1447928a2819d6cf5c92ab83f97e82db/universal-inbox-icon.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="142"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Browser Extensions</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-click-to-email"><a href="https://www.liveagent.com/features/click-to-email/" title="Discover the power of click-to-email links with LiveAgent! Effortlessly boost your business's customer engagement by enabling visitors to contact you directly via email. This essential tool streamlines communication, enhances user experience, and integrates seamlessly with your default email client. Try it for free today and transform your email marketing strategy!" hreflang="en-US" onover-preload="1">Click to email</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/click-to-email/" title="Discover the power of click-to-email links with LiveAgent! Effortlessly boost your business's customer engagement by enabling visitors to contact you directly via email. This essential tool streamlines communication, enhances user experience, and integrates seamlessly with your default email client. Try it for free today and transform your email marketing strategy!" hreflang="en-US" onover-preload="1"> What is click-to-email? A click-to-email link is a clickable link that… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar integrations integrations" style="order: 12" data-plan="ticket ticket-chat all-inclusive extensions" data-collections="featured popular" data-size="individuals start-ups smbs enterprise" data-category="integrations" data-href="https://www.liveagent.com/features/help-desk-integrations/"> <a href="https://www.liveagent.com/features/help-desk-integrations/" class="Category__item__thumbnail" title="Boost workflow efficiency with LiveAgent's help desk integrations like Slack, Zapier, and API. Try free for 30 days—no credit card needed!"" hreflang="en-US" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-integrations"><a href="https://www.liveagent.com/features/help-desk-integrations/" title="Boost workflow efficiency with LiveAgent's help desk integrations like Slack, Zapier, and API. Try free for 30 days—no credit card needed!"" hreflang="en-US" onover-preload="1">Integrations</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/help-desk-integrations/" title="Boost workflow efficiency with LiveAgent's help desk integrations like Slack, Zapier, and API. Try free for 30 days—no credit card needed!"" hreflang="en-US" onover-preload="1"> LiveAgent is a customer service software that offers many integrations to improve your work… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.com/features/help-desk-integrations/" title="Boost workflow efficiency with LiveAgent's help desk integrations like Slack, Zapier, and API. Try free for 30 days—no credit card needed!"" hreflang="en-US" onover-preload="1">Learn more</a> </div> </li> <li class="Category__item redesign Category__item--features integrations integrations" style="order:12;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="integrations" data-href="https://www.liveagent.com/features/api/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="API - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/2c09cb0ac326f26732e6abd9431d9337/API.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="143"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integrations</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-api"><a href="https://www.liveagent.com/features/api/" title="Discover LiveAgent's API for seamless software integration, automation, and tool connection. Start a free 30-day trial now—no credit card needed!"" hreflang="en-US" onover-preload="1">API</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/api/" title="Discover LiveAgent's API for seamless software integration, automation, and tool connection. Start a free 30-day trial now—no credit card needed!"" hreflang="en-US" onover-preload="1"> Api is a list of commands that one software can send… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integrations integrations" style="order:12;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="integrations" data-href="https://www.liveagent.com/features/billing-management/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Billing management - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/4a101f4a405bfb6ec7933766a7aaa833/Billing-management.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="144"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integrations</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-billing-management"><a href="https://www.liveagent.com/features/billing-management/" title="Streamline your billing and invoicing with LiveAgent's billing management software. Automate tasks and focus on what matters with integrations like ChargeDesk, Braintree, and 2checkout. Enhance your eCommerce experience with the fastest chat widget available. Start your free trial today and optimize your business finances effortlessly!" hreflang="en-US" onover-preload="1">Billing management</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/billing-management/" title="Streamline your billing and invoicing with LiveAgent's billing management software. Automate tasks and focus on what matters with integrations like ChargeDesk, Braintree, and 2checkout. Enhance your eCommerce experience with the fastest chat widget available. Start your free trial today and optimize your business finances effortlessly!" hreflang="en-US" onover-preload="1"> LiveAgent is a help desk software with multiple capabilities to allow… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integrations integrations" style="order:12;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="integrations" data-href="https://www.liveagent.com/features/cms/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/54f6426ef161f53e4f2d1eea9bca86ec/CMS-Feature.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="145"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integrations</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-cms"><a href="https://www.liveagent.com/features/cms/" title="Manage content effortlessly with LiveAgent's CMS integration. Edit, integrate, and boost customer interaction. Try it free today!" hreflang="en-US" onover-preload="1">CMS</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/cms/" title="Manage content effortlessly with LiveAgent's CMS integration. Edit, integrate, and boost customer interaction. Try it free today!" hreflang="en-US" onover-preload="1"> LiveAgent integrates with WordPress, SquareSpace and Drupal. Live chat buttons can… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integrations integrations" style="order:12;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="integrations" data-href="https://www.liveagent.com/features/collaboration-tools/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Collaboration tools - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/b91ddb3ea32297e2ca04d7ac6aaed5e1/Collaboration-tools.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="146"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integrations</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-collaboration-tools"><a href="https://www.liveagent.com/features/collaboration-tools/" title="Boost team efficiency with LiveAgent's collaboration tools like split tickets, tags & Slack integration. Start your free 30-day trial today!" hreflang="en-US" onover-preload="1">Collaboration tools</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/collaboration-tools/" title="Boost team efficiency with LiveAgent's collaboration tools like split tickets, tags & Slack integration. Start your free 30-day trial today!" hreflang="en-US" onover-preload="1"> Integrate Slack for instant notifications about new tickets. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integrations integrations" style="order:12;" data-plan="all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="integrations" data-href="https://www.liveagent.com/features/computer-telephony-integration/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Integration" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/e4eee769b49b29b63c80d991ee48cd8b/integration.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="147"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integrations</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-computer-telephony-integration"><a href="https://www.liveagent.com/features/computer-telephony-integration/" title="Boost call center efficiency with LiveAgent's CTI! Integrate desktop & phone features, enhance CX, cut costs & boost productivity. Free trial!" hreflang="en-US" onover-preload="1">Computer telephony integration</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/computer-telephony-integration/" title="Boost call center efficiency with LiveAgent's CTI! Integrate desktop & phone features, enhance CX, cut costs & boost productivity. Free trial!" hreflang="en-US" onover-preload="1"> What is CTI? Computer telephony integration or CTI is the software… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integrations integrations" style="order:12;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="integrations" data-href="https://www.liveagent.com/features/crm/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="CRM - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/4f8bc59715e1236465e9fb3af5085efe/CRM.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="148"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integrations</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-crm"><a href="https://www.liveagent.com/features/crm/" title="Boost your customer support with LiveAgent's built-in CRM! Manage interactions, track leads & store data seamlessly. Try free for 30 days!"" hreflang="en-US" onover-preload="1">CRM</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/crm/" title="Boost your customer support with LiveAgent's built-in CRM! Manage interactions, track leads & store data seamlessly. Try free for 30 days!"" hreflang="en-US" onover-preload="1"> LiveAgent can store and organize your customer information and records. It… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integrations integrations" style="order:12;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="integrations" data-href="https://www.liveagent.com/features/ecommerce/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="eCommerce - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/91c9b61220227364c639b0d3b3b4b348/eCommerce.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="149"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integrations</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ecommerce"><a href="https://www.liveagent.com/features/ecommerce/" title="Boost eCommerce sales with LiveAgent's fast live chat & knowledge base. Elevate customer support & satisfaction. Try free for 30 days!" hreflang="en-US" onover-preload="1">eCommerce</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.com/features/ecommerce/" title="Boost eCommerce sales with LiveAgent's fast live chat & knowledge base. Elevate customer support & satisfaction. Try free for 30 days!" hreflang="en-US" onover-preload="1"> LiveAgent can help you take your ecommerce website to the next… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integrations integrations" style="order:12;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="integrations" data-href="https://www.liveagent.com/features/email-marketing/" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Email marketing - icon" decoding="async" data-src="https://www.liveagent.com/wp/urlslab-download/75a351b98cabb9bc141368a3bb9d563a/Email-marketing.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="150"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integrations</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-email-marketing"><a href="https://www.liveagent.com/features/email-marketing/" title="Boost customer engagement and sales with LiveAgent's email marketing tools. 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Try it free with no commitment and never miss a ticket again!" hreflang="en-US" onover-preload="1"> LiveAgent makes it easier for you to follow up on your… </a> </div> </div> </div> </li> </ul> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--full" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. 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