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4.03.242.902.35 1.834.324 2.767h-8.602c.084 2.682 1.405 3.775 3.064 3.775a2.505 2.505 0 002.656-1.959zm22.601-2.695c0 4.256-2.235 6.612-6.297 6.612-4.062 0-6.325-2.299-6.325-6.612V36h2.811v10.23c0 2.838 1.294 4.257 3.556 4.257 2.263 0 3.556-1.419 3.556-4.257V36h2.741l-.042 10.316zm12.678-.98v7.237h-2.629v-6.995c0-2.129-.9-2.966-2.375-2.966-1.476 0-2.67 1.15-2.67 3.406v6.555h-2.629v-11.82h2.488v1.504a4.205 4.205 0 013.5-1.816c2.656 0 4.216 1.632 4.216 4.867l.099.028zm2.164 7.237v-11.82h2.586v11.82h-2.586zm0-14.033V36h2.586v2.54h-2.586zm7.492 14.033l-4.09-11.82h2.81l1.519 4.825c.548 1.717 1.04 3.42 1.503 5.165a94.22 94.22 0 011.504-5.165l1.518-4.825h2.741l-4.076 11.82h-3.43zm9.824-7.123h5.931a2.967 2.967 0 00-.814-2.19 2.91 2.91 0 00-2.137-.903c-1.588 0-2.74 1.05-2.98 3.093zm5.72 3.561h2.7c-.6 2.469-2.89 4.13-5.398 3.917-3.57 0-5.622-2.583-5.622-6.4 0-3.49 2.066-6.13 5.622-6.13 2.484-.106 4.691 1.586 5.257 4.03.241.902.35 1.834.323 2.767h-8.602c.099 2.682 1.406 3.775 3.064 3.775a2.505 2.505 0 002.657-1.959zm11.189-8.3v2.341a5.362 5.362 0 00-.928-.085c-2.094 0-3.247 1.419-3.247 3.817v5.789h-2.628v-11.82h2.445V42.5a3.704 3.704 0 013.346-1.902c.326.004.651.042.97.114h.042zm10.007 3.717h-2.544c0-1.419-.83-2.085-2.235-2.085-1.405 0-1.94.525-1.94 1.418 0 .894.816 1.235 2.657 1.703 2.136.554 4.427 1.064 4.427 3.888 0 2.143-1.897 3.604-4.919 3.604-3.022 0-5.046-1.419-5.06-4.257h2.67c0 1.42.872 2.256 2.446 2.256 1.335 0 2.123-.581 2.123-1.419 0-1.206-.928-1.418-2.952-1.958-2.024-.539-3.992-.979-3.992-3.632 0-2.1 1.842-3.547 4.596-3.547 2.966 0 4.723 1.419 4.751 4.03h-.028zm1.925 8.145v-11.82h2.629v11.82h-2.629zm0-14.033V36h2.629v2.54h-2.629zm10.556 11.905v2.071a5.81 5.81 0 01-1.406.199c-2.46 0-3.542-1.05-3.542-3.633v-6.3h-1.967v-2.029h1.967v-2.951h2.629v2.951h2.277v2.03h-2.277v5.916c0 1.32.435 1.86 1.588 1.86.27-.003.54-.04.801-.114h-.07zm7.28 2.653C253.42 56.092 252.127 57 249.4 57c-.44 0-.879-.053-1.307-.156v-2.171c.355.114.725.171 1.096.17 1.406 0 2.067-.539 2.615-2.17l-4.287-11.92h2.811l2.923 8.798 3.022-8.798H259l-4.47 12.345zM11 36h13v5H11v-5zm23 5v19h-5V36h18v5H34zm19-5l5 .056V51.53c0 7.551-3.055 14.793-8.494 20.132C44.068 77.001 36.691 80 29 80v-5c6.302-.004 12.343-2.643 16.794-7.023 4.45-4.38 7.217-10.317 7.206-16.504V36zM24 5.298C13.083 7.717 5.337 17.153 5.333 28.038V41H0V28.038C.008 14.292 10.097 2.505 24 0v5.298z"></path></svg><span class="visually-hidden">Tampere university / Tampere university of applied sciences</span></a></div><button aria-label="Menu" class="AppMainHeader__StyledToggle-sc-1grdbep-5 cBLPyP"><svg aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M22,4V7H2V4ZM2,13H22V10H2Zm0,6H22V16H2Z"></path></svg><span>Menu</span></button><div data-focus-guard="true" tabindex="0" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div><div data-focus-lock-disabled="false"><div class="AppMainHeader__StyledOverlayContainer-sc-1grdbep-6 kjsrh"><div class="AppMainHeader__StyledSlideoutWrapper-sc-1grdbep-7 igvvdn"><div class="AppMainHeader__StyledSlideout-sc-1grdbep-8 ifpfeN"><div class="AppMainHeader__StyledSlideoutMenuClose-sc-1grdbep-9 iESvAk"><button color="--color-brand-purple" class="Button__StyledButton-sc-12fxk4f-0 iZGPyr Button__StyledTertiaryButton-sc-12fxk4f-4 lDOIX AppMainHeader__StyledMenuCloseButton-sc-1grdbep-10 cSATJl"><span></span><svg aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="21.06 5.06 18.94 2.94 12 9.88 5.06 2.94 2.94 5.06 9.88 12 2.94 18.94 5.06 21.06 12 14.12 18.94 21.06 21.06 18.94 14.12 12 21.06 5.06"></polygon></svg></button></div></div></div></div></div><div data-focus-guard="true" tabindex="0" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div></div></div></header><div id="main-content"></div><main class="url_alias__StyledMain-sc-1tnu1m1-0 gCgnDX"><div class="PageLayout__StyledPageLayout-sc-1gjoy3e-0 hyGFMr"><div class="PageTemplate__StyledHeroContainer-sc-sfxn2y-0 gAkcWo"><figure class="PageTemplate__StyledHeroImageContainer-sc-sfxn2y-1 kAxUqM"><img alt="" loading="lazy" width="1400" height="525" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhero%2Fproxy%2Fpublic%2F2022-01%2Fithelpdesk-kuva-mikrofoni.png%3Fitok%3D2XsSRCHO&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhero%2Fproxy%2Fpublic%2F2022-01%2Fithelpdesk-kuva-mikrofoni.png%3Fitok%3D2XsSRCHO&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhero%2Fproxy%2Fpublic%2F2022-01%2Fithelpdesk-kuva-mikrofoni.png%3Fitok%3D2XsSRCHO&w=3840&q=75"/></figure><div class="PageTemplate__StyledHeroText-sc-sfxn2y-2 efspOT"><h1 class="PageTemplate__StyledHeroTextHeading-sc-sfxn2y-3 gJGcVO">IT Services</h1><div>On this site you will find IT instructions, IT services for new students in a nutshell, and IT Helpdesk contact information. Instructions on multifactor authentication and withdrawals from our services as well as other quick links to our important instructions have also been placed on the page.</div></div></div><article class="PageTemplate__StyledContainer-sc-sfxn2y-4 fkifmK"><div class="LiftupField__StyledLiftupsSection-sc-kvxjnu-0 hCOKMz"><div class="LiftupField__StyledLiftupsWrapper-sc-kvxjnu-1 bkdqBl"><div class="GroupedLiftups__StyledGroupedLiftupGridContainer-sc-1038lqz-1 dzLDPu"><div class="GroupedLiftups__StyledGroupedLiftup-sc-1038lqz-2 bKYGsi"><img alt="" loading="lazy" width="640" height="360" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2020-06%2Fitkasikirja.jpg%3Fitok%3DuX979SFe&w=640&q=75 1x, /_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2020-06%2Fitkasikirja.jpg%3Fitok%3DuX979SFe&w=1920&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2020-06%2Fitkasikirja.jpg%3Fitok%3DuX979SFe&w=1920&q=75"/><h2>IT instructions</h2><p>This page contains the information that is available on our public website about IT services. Visit the IT Services handbook on our intranet to find more instructions. Guidance and support are limited to the most important programs and equipment under centralised maintenance by the higher education community. </p><a href="https://www.tuni.fi/it-services/handbook"><svg height="20" width="20" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="13.41 2.59 10.59 5.41 15.17 10 2 10 2 14 15.17 14 10.59 18.59 13.41 21.41 22.83 12 13.41 2.59"></polygon></svg>IT instructions</a></div><div class="GroupedLiftups__StyledGroupedLiftup-sc-1038lqz-2 bKYGsi"><img alt="" loading="lazy" width="640" height="360" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2020-06%2Fuusiopiskelija.jpg%3Fitok%3DTixFdDzy&w=640&q=75 1x, /_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2020-06%2Fuusiopiskelija.jpg%3Fitok%3DTixFdDzy&w=1920&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2020-06%2Fuusiopiskelija.jpg%3Fitok%3DTixFdDzy&w=1920&q=75"/><h2>Welcome new students!</h2><p>Read our IT Services FAQ to find answers to our most commonly asked questions. More IT instructions are available on these web pages and the IT Services handbook on the intranet.</p><a href="https://www.tuni.fi/it-services/welcome-new-students"><svg height="20" width="20" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="13.41 2.59 10.59 5.41 15.17 10 2 10 2 14 15.17 14 10.59 18.59 13.41 21.41 22.83 12 13.41 2.59"></polygon></svg>IT Services FAQ for new students</a></div><div class="GroupedLiftups__StyledGroupedLiftup-sc-1038lqz-2 bKYGsi"><img alt="" loading="lazy" width="640" height="360" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2022-05%2Fpalveluajat_intra_eng.png%3Fitok%3DZ6e2xmod&w=640&q=75 1x, /_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2022-05%2Fpalveluajat_intra_eng.png%3Fitok%3DZ6e2xmod&w=1920&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2022-05%2Fpalveluajat_intra_eng.png%3Fitok%3DZ6e2xmod&w=1920&q=75"/><h2>Contact information</h2><p>We offer user support by email (it-helpdesk@tuni.fi), phone (+358 294 520 500) and live chat on weekdays 8.00-17.00 (outside term time 8.00-15.00). The chatbot is on 24/7. </p><a href="https://www.tuni.fi/it-services/handbook/2693/3218"><svg height="20" width="20" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="13.41 2.59 10.59 5.41 15.17 10 2 10 2 14 15.17 14 10.59 18.59 13.41 21.41 22.83 12 13.41 2.59"></polygon></svg>Contact information</a></div></div></div><div class="LiftupField__StyledLiftupsWrapper-sc-kvxjnu-1 bkdqBl"><div class="GroupedLiftups__StyledGroupedLiftupsTitle-sc-1038lqz-0 kPueGY"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 122 157" width="20px" alt=""><defs></defs><path d="M35 35h87V0H0v157h35V35z"></path></svg><h2>The most visited pages</h2></div><div class="GroupedLiftups__StyledGroupedLiftupGridContainer-sc-1038lqz-1 dzLDPu"><div class="GroupedLiftups__StyledGroupedLiftup-sc-1038lqz-2 bKYGsi"><h2></h2><p></p><a href="https://www.tuni.fi/en/it-services/handbook/messaging-storage-and-video-meeting-services/microsoft-365/email"><svg height="20" width="20" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="13.41 2.59 10.59 5.41 15.17 10 2 10 2 14 15.17 14 10.59 18.59 13.41 21.41 22.83 12 13.41 2.59"></polygon></svg>Email</a></div><div class="GroupedLiftups__StyledGroupedLiftup-sc-1038lqz-2 bKYGsi"><h2></h2><p></p><a href="https://www.tuni.fi/en/it-services/handbook/user-accounts-and-passwords/username-and-password"><svg height="20" width="20" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="13.41 2.59 10.59 5.41 15.17 10 2 10 2 14 15.17 14 10.59 18.59 13.41 21.41 22.83 12 13.41 2.59"></polygon></svg>Username and password</a></div><div class="GroupedLiftups__StyledGroupedLiftup-sc-1038lqz-2 bKYGsi"><h2></h2><p></p><a href="https://www.tuni.fi/en/it-services/handbook/user-accounts-and-passwords/logging-electronic-services"><svg height="20" width="20" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="13.41 2.59 10.59 5.41 15.17 10 2 10 2 14 15.17 14 10.59 18.59 13.41 21.41 22.83 12 13.41 2.59"></polygon></svg>Logging in to electronic services</a></div><div class="GroupedLiftups__StyledGroupedLiftup-sc-1038lqz-2 bKYGsi"><h2></h2><p></p><a href="https://www.tuni.fi/en/it-services/handbook/user-accounts-and-passwords/multifactor-authentication/setting-multifactor-authentication"><svg height="20" width="20" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="13.41 2.59 10.59 5.41 15.17 10 2 10 2 14 15.17 14 10.59 18.59 13.41 21.41 22.83 12 13.41 2.59"></polygon></svg>Setting up multifactor authentication</a></div><div class="GroupedLiftups__StyledGroupedLiftup-sc-1038lqz-2 bKYGsi"><h2></h2><p></p><a href="https://www.tuni.fi/en/it-services/handbook/messaging-storage-and-video-meeting-services/microsoft-365"><svg height="20" width="20" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="13.41 2.59 10.59 5.41 15.17 10 2 10 2 14 15.17 14 10.59 18.59 13.41 21.41 22.83 12 13.41 2.59"></polygon></svg>Microsoft 365</a></div><div class="GroupedLiftups__StyledGroupedLiftup-sc-1038lqz-2 bKYGsi"><h2></h2><p></p><a href="https://www.tuni.fi/en/it-services/handbook/printing-and-copying-0"><svg height="20" width="20" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="13.41 2.59 10.59 5.41 15.17 10 2 10 2 14 15.17 14 10.59 18.59 13.41 21.41 22.83 12 13.41 2.59"></polygon></svg>Printing and copying</a></div></div></div><div class="LiftupField__StyledLiftupsWrapper-sc-kvxjnu-1 bkdqBl"><div class="GroupedLiftups__StyledGroupedLiftupsTitle-sc-1038lqz-0 kPueGY"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 122 157" width="20px" alt=""><defs></defs><path d="M35 35h87V0H0v157h35V35z"></path></svg><h2>Topical issues</h2></div><div class="GroupedLiftups__StyledGroupedLiftupGridContainer-sc-1038lqz-1 dzLDPu"><div class="GroupedLiftups__StyledGroupedLiftup-sc-1038lqz-2 bKYGsi"><img alt="" loading="lazy" width="640" height="360" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2024-03%2Ftietoturvakoulutus2023.png%3Fitok%3D4TCEWvNm&w=640&q=75 1x, /_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2024-03%2Ftietoturvakoulutus2023.png%3Fitok%3D4TCEWvNm&w=1920&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2024-03%2Ftietoturvakoulutus2023.png%3Fitok%3D4TCEWvNm&w=1920&q=75"/><h2>Mandatory Information security course</h2><p>A course on information security and data protection is mandatory for all users of TUNI electronic services. </p><a href="https://moodle.tuni.fi/course/view.php?id=2167"><svg height="20" width="20" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="13.41 2.59 10.59 5.41 15.17 10 2 10 2 14 15.17 14 10.59 18.59 13.41 21.41 22.83 12 13.41 2.59"></polygon></svg>Tampere Universities information security and privacy training (Moodle course)</a></div><div class="GroupedLiftups__StyledGroupedLiftup-sc-1038lqz-2 bKYGsi"><img alt="" loading="lazy" width="640" height="360" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2025-01%2Fstatus-kuvake.png%3Fitok%3DZAvmo15x&w=640&q=75 1x, /_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2025-01%2Fstatus-kuvake.png%3Fitok%3DZAvmo15x&w=1920&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2025-01%2Fstatus-kuvake.png%3Fitok%3DZAvmo15x&w=1920&q=75"/><h2>Check the status of electronic services from the revised status service</h2><p>A new TUNI ICT Service Status service offers up-to-date information on disruptions and maintenance breaks of electronic services, as well as 24/7 updated information on the status of key services and the wireless network. </p><a href="https://status.tuni.fi/"><svg height="20" width="20" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="13.41 2.59 10.59 5.41 15.17 10 2 10 2 14 15.17 14 10.59 18.59 13.41 21.41 22.83 12 13.41 2.59"></polygon></svg>TUNI ICT Service Status </a></div><div class="GroupedLiftups__StyledGroupedLiftup-sc-1038lqz-2 bKYGsi"><img alt="" loading="lazy" width="640" height="360" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2022-05%2Fvirtualdesktop-itservices.png%3Fitok%3DiUsnZSEf&w=640&q=75 1x, /_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2022-05%2Fvirtualdesktop-itservices.png%3Fitok%3DiUsnZSEf&w=1920&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcontent-webapi.tuni.fi%2Fimage-style%2Fhighlight_md%2Fproxy%2Fpublic%2F2022-05%2Fvirtualdesktop-itservices.png%3Fitok%3DiUsnZSEf&w=1920&q=75"/><h2>TUNI Virtual Desktop </h2><p>The TUNI Virtual Desktop is a service that allows you to use the same software on your own computer that you have previously used on a computer in a computer class. The software is installed on a virtualisation platform to which you connect from your computer. </p><a href="https://www.tuni.fi/en/it-services/handbook/software/software-remote-access/tuni-virtual-desktop-service"><svg height="20" width="20" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><polygon points="13.41 2.59 10.59 5.41 15.17 10 2 10 2 14 15.17 14 10.59 18.59 13.41 21.41 22.83 12 13.41 2.59"></polygon></svg>TUNI Virtual Desktop service</a></div></div></div><div class="LiftupField__StyledLiftupsWrapper-sc-kvxjnu-1 bkdqBl"><div class="TextLiftup__StyledLiftupContainer-sc-1fttl1h-0 gLciTS liftup-text-liftup"><div color="brand-purple" class="ContentBodyField__StyledBodyWrapper-sc-qn41hf-0 hyABeM"><div class="embedded-video-container" data-youtube-id="FZqD4w31my0" style="background-image: url(https://content-webapi.tuni.fi/video_thumbnails/FZqD4w31my0.jpg)"><a class="link-to-video" target="_blank" href="https://youtu.be/FZqD4w31my0"><svg version="1.1" xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 32 32"><path d="M16 0c-8.837 0-16 7.163-16 16s7.163 16 16 16 16-7.163 16-16-7.163-16-16-16zM16 29c-7.18 0-13-5.82-13-13s5.82-13 13-13 13 5.82 13 13-5.82 13-13 13zM12 9l12 7-12 7z"></path></svg><span><span class="visually-hidden">Dive into IT Services.</span>Play the video on YouTube (opens in a new tab).</span></a><iframe id="ytplayer" "0395c4db-6b3e-482e-b1a9-6b3d9f7f5faa" type="text/html" title="Dive into IT Services" width="854" height="480" allowFullScreen="true" data-src="https://www.youtube.com/embed/FZqD4w31my0?autoplay=0&start=0&rel=0" frameBorder="0"></iframe></div> </div></div></div></div></article></div></main><footer role="contentinfo" class="Footer__StyledFooterWrapper-sc-wcmxe7-0 cRTtuf"><div class="PageLayout__StyledPageLayout-sc-1gjoy3e-0 hyGFMr"><div class="Footer__StyledLogoWrapper-sc-wcmxe7-1 irpmQa"><a href="/en"><svg aria-hidden="true" width="460" height="80" xmlns="http://www.w3.org/2000/svg" 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