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<!DOCTYPE html><html lang="ko-KR"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><title>2023년 최고의 AI 챗봇: ChatGPT 및 대안</title><meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"/><link rel="profile" href="https://gmpg.org/xfn/11"/><meta name="google-site-verification" content="2q8u-0_6HxJZdS7l7LYlf-WDEYwIPvdJ_XVujkTFNCY"/><meta name="naver-site-verification" content="0280b3893b4fa7c8bbe9bc24ef61756c9dccec97"/><link rel="preconnect" href="https://d1eipm3vz40hy0.cloudfront.net/"/><link rel="preconnect" href="https://static.zdassets.com/"/><link rel="dns-prefetch" href="//d16cvnquvjw7pr.cloudfront.net"/><link rel="dns-prefetch" href="//web-assets.zendesk.com"/><link rel="dns-prefetch" href="//ajax.googleapis.com"/><link rel="dns-prefetch" href="//cdn3.optimizely.com"/><link rel="dns-prefetch" href="//a112699136.cdn.optimizely.com"/><link rel="dns-prefetch" href="//logx.optimizely.com"/><link rel="mask-icon" 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class="Breadcrumbsstyle__FauxLink-sc-16xz1hx-4 ihQZPj Linkstyle__LinkRoot-sc-1cm3ukq-2 bcuiXw"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Chatbot</span></span><meta itemProp="name" content="Chatbot"/><meta itemProp="position" content="4"/></li></ol></nav><section id="hero" class="Basestyle__BaseRoot-sc-3zktjg-1 ilYjoA"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 btaUcD Gridstyle__Row-sc-1uhmtis-1 sc-ecc9c292-3 bEEqbX jiJRCp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 isCZFZ">2023년 최고의 AI 챗봇: ChatGPT 및 대안</h1><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 jFOyin">ChatGPT는 AI 챗봇의 한 예일 뿐입니다. 필요에 가장 적합한 AI 챗봇을 찾아보세요.</h5><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 hYxfuV" data-garden-id="buttons.anchor" data-garden-version="8.76.2">무료 평가판</a><a href="/demo/" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 lnBjzi" data-garden-id="buttons.anchor" data-garden-version="8.76.2">데모 신청</a></div></div><div class="StyledCol-sc-inuw62-0 cZPYkB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-capabilities/messaging/hero-2x.jpg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">2023년 최고의 AI 챗봇을 위한 가이드 </h2><p class="Textstyle__TextRoot-sc-c9um69-0 gpEpmb">최종 업데이트: 2024년 04월 22일</p><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">챗봇은 수십 년 전부터 사용되어 왔지만, 2022년 11월 OpenAI가 ChatGPT를 출시한 이후 최근 그 인기가 급상승하고 있습니다. 현재 ChatGPT를 대체할 수 있는 서비스들이 계속해서 시장에 등장하고 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">이러한 챗봇의 등장으로 <a target="_blank" rel="noopener noreferrer" href="https://www.zippia.com/advice/artificial-intelligence-statistics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">전 세계 AI 사용자의 77%<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>가 더 쉽게 업무를 처리하고, 창의력을 발휘하며, 뛰어난 고객 경험(CX)을 제공하고, 게임을 만들거나 직접 플레이하며, 짧은 시나 단편 소설을 창작하고, 정보를 찾는 등 다양한 작업을 수행할 수 있게 되었습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">한편, ChatGPT가 대화형 생성 인공지능(AI) 분야의 선두주자인 것은 맞지만 모든 활용 사례에 맞게 설계된 것은 아닙니다. 2023년 최고의 AI 챗봇에 대해 자세히 알아보세요.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bordered"><li> <a href="#What are AI chatbots?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">AI 챗봇이란 무엇인가요?</a> </li><li><a href="#Best AI chatbots at a glance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">인기 AI 챗봇 한눈에 보기</a> </li><li><a href="#24 best AI chatbots for 2023" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">2023년 최고의 AI 챗봇 24개</a> </li><li><a href="#What to look for in an AI chatbot" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">AI 챗봇에서 살펴봐야 할 사항</a> </li><li><a href="#AI chatbot FAQ" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">AI 챗봇 FAQ</a> </li><li><a href="#Ready to try a ChatGPT alternative?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ChatGPT의 대안을 사용해 볼 준비가 되셨나요?</a> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><span id="What are AI chatbots?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">AI 챗봇이란 무엇인가요?</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">인공지능인 챗봇은 기계학습(ML) 및 자연어 처리(NLP)를 통해 인간의 상호작용을 시뮬레이션하여 말을 이해하고 사람과 유사한 답변을 생성할 수 있는 컴퓨터 프로그램입니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">ChatGPT 및 Google Bard와 같은 AI 챗봇은 자연어 처리를 통해 사용자의 프롬프트에 따라 텍스트, 이미지, 음악 등 모든 것을 생성할 수 있는 대규모 언어 모델(LLM)을 지원합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">인텐트 모델 GPT-3 이상을 사용하는 AI 챗봇은 <a target="_blank" rel="noopener noreferrer" href="/blog/generative-ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">생성형 AI<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>의 한 형태로, 대량의 데이터를 입력하여 사용자가 보고 싶어한다고 '생각하는' 텍스트, 이미지, 오디오 및 합성 데이터를 생성해냅니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><span id="Best AI chatbots at a glance"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">최고의 AI 챗봇 한눈에 보기</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">비즈니스에 적합한 챗봇을 고르는 가장 가장 좋은 방법은 직접 사용해 보는 것입니다. 계속 읽어 가면서 다양한 활용 사례 중에서 인기 있는 AI 챗봇에 대해 알아보세요.</p><div style="overflow-x:auto"> <table class="sc-2a70aa94-0 bmdwwe"><thead><tr><th><div style="text-align:center"><strong>활용 사례</strong></div></th><th><div style="text-align:center"><strong>소프트웨어</strong></div></th></tr></thead><tbody><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">콘텐츠 생성 및 요약</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">ChatGPT, Jasper, ChatSonic, Bard, copy.ai, HuggingChat, ZenoChat</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">고객 서비스 및 CX</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Zendesk</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">웹 브라우징</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Bard, Bing, Perplexity</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">번역</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Bard, ChatGPT</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">엔터테인먼트</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">MY AI, Character.AI, Replika, Pi</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">교육</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Khanmigo, Socratic by Google</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">정신 건강</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Woebot</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">연구</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">You.com</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">대화</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Character.AI, Replika, Claude</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">인사 및 채용</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Ideal</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">코딩</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">ChatGPT, Amazon CodeWhisperer</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">소셜 미디어</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">My AI</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">데이터 수집, 분석 및 시각화</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Bing, Rose AI</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">그래픽</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Bing, Jasper, Character.AI, ChatSonic</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">작업 처리</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">HuggingChat, Claude</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">마케팅</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">ChatSpot</p> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">영업 지원</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Certainly, Claude</p> </td></tr></tbody></table> </div> <br/> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><span id="24 best AI chatbots for 2023"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">2023년 최고의 AI 챗봇 24가지</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">아래에서 2023년에 가장 인기 있는 AI 챗봇의 기능과 가격 등 자세한 정보를 살펴보겠습니다. 이 AI 챗봇은 사용자 리뷰, 일반적인 특징, 기능 및 성능을 기반으로 평가되었습니다.</p><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#ChatGPT" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ChatGPT</a> </li><li><a href="#Zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk</a> </li><li><a href="#Bard" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bard</a> </li><li><a href="#Bing" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bing</a> </li><li><a href="#Claude" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Claude</a> </li><li><a href="#Perplexity AI" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Perplexity AI</a> </li><li><a href="#Jasper Chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Jasper Chat</a> </li><li><a href="#Character.AI" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Character.AI</a> </li><li><a href="#ChatSonic" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ChatSonic</a> </li><li><a href="#Replika" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Replika</a> </li><li><a href="#My AI" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">My AI</a> </li><li><a href="#Khanmigo" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Khanmigo</a> </li></ul> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#Woebot Health" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Woebot Health</a> </li><li><a href="#Ideal" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ideal</a> </li><li><a href="#Pi" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Pi</a> </li><li><a href="#Copy.ai" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Copy.ai</a> </li><li><a href="#You.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">You.com</a> </li><li><a href="#ZenoChat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ZenoChat</a> </li><li><a href="#Amazon CodeWhisperer" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Amazon CodeWhisperer</a> </li><li><a href="#HuggingChat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">HuggingChat</a> </li><li><a href="#Rose AI" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Rose AI</a> </li><li><a href="#Socratic by Google" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Socratic by Google</a> </li><li><a href="#ChatSpot" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Chatport</a> </li><li><a href="#Certainly" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Certainly</a> </li></ul> </div> </div> </div> <br/> <h3 id="ChatGPT" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">1. <a target="_blank" rel="noopener noreferrer" href="https://openai.com/blog/chatgpt" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ChatGPT<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 콘텐츠 제작 및 요약, 코딩, 연구 등의 광범위한 활용 사례</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> GPT-3.5 및 GPT-4</p><img alt="ChatGPT" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots11.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://openai.com/product" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">ChatGPT는 대화 기능과 채팅의 맥락을 이해하는 능력으로 사용자들을 놀라게 하며 2022년 말에 입소문을 타기 시작했으며,</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">인상적인 글쓰기, 요약, 코딩, 조사 및 구문 분석 기능이 강점입니다. ChatGPT는 다른 플러그인과 통합하여 더 향상된 기능을 전달할 수 있습니다. 주목할 만한 플러그인으로는 다음을 들 수 있습니다.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> OpenTable을 통한 레스토랑 예약 </li><li>Kayak을 통한 호텔 예약 </li><li>Link Reader를 통한 웹 사이트 요약 </li><li>VoxScript를 통한 대본이 포함된 YouTube 동영상 요약 </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">GPT-3.5(무료 요금제에서 사용 가능)와 GPT-4(유료 요금제에서 사용 가능)와 같이 기존 인텐트 모델을 새롭게 업그레이드하여, 단연 독보적인 경쟁력을 자랑합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">하지만 ChatGPT가 모든 활용 사례에 맞게 설계된 것은 아닙니다. 아직은 고객 대면 지원 도구로 사용하기에는 적합하지 않다는 점에 유의해야 합니다. <a target="_blank" rel="noopener noreferrer" href="https://openai.com/gpt-4" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">OpenAI는 또한<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ChatGPT의 모델이 때때로 "환각"(잘못된 정보를 사실로 표시)을 일으킬 수 있으며 사회적 편견을 강화할 수 있기 때문에 위험이 높은 상황에서 사용하는 경우 <a target="_blank" rel="noopener noreferrer" href="https://openai.com/research/gpt-4" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">사용자의<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> 주의가 필요하다고 경고합니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 인간 피드백을 통한 강화 학습(RLHF) </li><li>대화 데이터 보존 </li><li>문맥 이해 </li><li>지속 학습 </li><li>다국어 </li><li>콘텐츠 생성 </li><li>코드 작성 </li><li>복잡한 문제 해결 </li><li>사람과 유사한 대화 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> ChatGPT: 무료 </li><li>ChatGPT Plus: $20/월 </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">연구 미리보기 기간에는 ChatGPT가 무료로 제공되지만, 언젠가는 중단될 가능성이 있습니다. OpenAI가 소프트웨어의 완성도를 높이기 위해 노력하는 동안 AI가 학습하고 계속해서 더 나은 답변을 제공할 수 있도록 응답 피드백을 받는 대가로 무료 버전이 있는 것입니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">정보 없음</p><h3 id="Zendesk" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">2. <a target="_blank" rel="noopener noreferrer" href="/service/ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong>고객 서비스 & 고객 경험</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> 독점</p><img alt="Zendesk" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots22.jpg" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Al에 대한 Zendesk의 고유한 접근 방식은 고객 서비스의 판도를 바꾸고 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">시중에 나와 있는 많은 솔루션과 달리 Zendesk 챗봇은 배포하는 데 기술적 능력이 필요하지 않기 때문에 빠른 설정이 가능합니다. 또한 업계별 실제 고객 서비스 상호 작용에 대한 사전 교육을 받기 때문에 수동 설정에 드는 시간과 비용을 절약할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">또한 이외에도 다음과 같은 여러 측면에서 Zendesk 봇은 탁월한 고객 경험을 제공하는 데 도움이 될 수 있습니다.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 사람의 개입 없이 모든 채널에서 고객 문제 해결  </li><li>고객을 헬프 센터 문서로 안내하여 셀프 서비스 개선 </li><li>고객으로부터 전후상황을 수집하여 해결 속도 향상 </li><li>사람의 개입이 필요할 때 담당 상담사에게 대화 전달 </li><li>장바구니에 제품을 담아 논 고객에게 할인 코드를 보내는 등의 방법으로 판매 촉진  </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">업계 최고의 Zendesk 티켓 관리 시스템<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>은 다양한 챗봇과 통합되어 봇과 사람 간의 원활한 전달을 보장하며, <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/platform/conversations/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">당사 플랫폼<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>을 통해 봇을 맞춤 구성할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">대화형 봇 외에도 Zendesk는 상담사를 위한 생성형 AI 툴도 제공합니다. 일부 AI 기반 상담사 툴에는 언어, 의도(대화 내용), 감정(긍정적 또는 부정적)에 따라 요청을 적절한 상담사에게 <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4964463770650-About-intelligent-triage-and-Intelligence-in-the-context-panel" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">지능적으로 라우팅<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>하고, 이러한 인사이트를 상담사와 공유하여 문제 해결 방법에 대한 유용한 맥락과 제안을 제공하는 기능이 포함되어 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">또한 Zendesk Suite의 기능과 OpenAl의 강력한 기능을 결합하여 상담사를 위한 생성형 AI 솔루션을 더욱 강화하였습니다. <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/newsroom/articles/zendesk-openai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">OpenAI와의 파트너십에 대해 자세히 알아보세요<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 의도 인식 </li><li>감정 분석 기능을 추가한 이메일 봇 </li><li>노코드 봇 빌더 </li><li>옴니채널 배포 </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">타사 시스템과 연동 <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>고객 전후상황 수집 </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">리포팅 및 애널리틱스<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/trust-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">보안<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>봇에서 상담사로의 원활한 전달 </li><li><a target="_blank" rel="noopener noreferrer" href="/service/routing-and-intelligence/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">지능형 라우팅<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Suite Team: 상담사당 $55/월 </li><li>Suite Growth: 상담사당 $89/월 </li><li>Suite Professional: 상담사당 $115/월 </li><li>Suite Enterprise: 상담사당 $169/월 </li><li>Suite Enterprise Plus: 상담사당 $249/월 <br/>*플랜은 연간 청구됩니다.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">14일</p><h3 id="Bard" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">3. <a target="_blank" rel="noopener noreferrer" href="https://bard.google.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bard<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 콘텐츠 요약, 번역, 코딩</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> 대화 애플리케이션용 언어 모델(<a target="_blank" rel="noopener noreferrer" href="https://blog.google/technology/ai/lamda/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">LaMDA)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><img alt="Bard" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots332.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://blog.google/technology/ai/bard-google-ai-search-updates/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Google은 기존에는 영국과 미국의 제한된 사용자를 대상으로 LaMDA 기반 챗봇인 Bard를 출시했습니다. 하지만 이제 Bard는 널리 사용이 가능해졌습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">현재 Bard는 코드 작성, 웹에서 이미지 생성, 응답을 소리 내어 읽는 기능 등 여러 가지 용도로 사용될 수 있습니다. Google은 이를 '호기심을 위한 발사대(launchpad for curiosity)'라고 부릅니다. 지금까지 이 신기술은 <a target="_blank" rel="noopener noreferrer" href="https://arstechnica.com/gadgets/2023/03/google-bard-gets-better-at-homework-with-improved-math-and-logic-capabilities/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">수학 및 논리 기반 문제<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>에서 매우 우수한 성능을 발휘하는 것으로 보입니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">가짜 뉴스 유포 방지를 위한 Bard의 노력 덕분에 이제 많은 사람들에게 일반적인 용도로 사용하기에 효과적이라는 평을 듣습니다. 하지만 언제나 동일한 답변이 사용자에게 제공되는 것은 아니며, <a target="_blank" rel="noopener noreferrer" href="https://www.washingtonpost.com/technology/2023/03/21/google-bard/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">약간의 편향성을 보이는<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, 아직은 실험 단계에 있는 기술입니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">다른 새로운 챗봇과 마찬가지로, 아직 학습 중이고 몇 가지 결함이 있지만 이에 대한 설명은 Google에 맡겨야 할 것입니다. <a target="_blank" rel="noopener noreferrer" href="https://support.google.com/bard/answer/13275745" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Google<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>은 이 기술이 부정확한 정보를 제공할 수 있으므로 법률, 재정 또는 의료 자문용으로 사용해서는 안 된다고 명시합니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 정보 증류 </li><li>브레인스토밍 계획 및 솔루션 </li><li>다양한 콘텐츠 유형에 대한 초안 생성 </li><li>요약 </li><li>공동 편집 </li><li>캡션 작성 </li><li>출처 인용 </li><li>응답을 파일로 내보내기 </li><li>코딩 </li><li>텍스트 음성 변환 </li><li>웹에서 이미지 생성 </li><li>Google Docs, Google Sheets 및 Gmail로 데이터 내보내기 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 무료 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">제공되지 않음</p><h3 id="Bing" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">4. <a target="_blank" rel="noopener noreferrer" href="https://www.bing.com/new" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bing<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 콘텐츠 제작 및 데이터 분석</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> GPT-4</p><img alt="Bing" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots442.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://blogs.microsoft.com/blog/2023/02/07/reinventing-search-with-a-new-ai-powered-microsoft-bing-and-edge-your-copilot-for-the-web/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Microsoft의 Bing은 2023년 5월 4일 OpenAI와의 파트너십을 통해 새로운 AI 챗봇을 대중에게 공개했습니다. 챗봇 사용자는 Bing 검색 엔진이나 앱을 사용해 AI 기반 결과를 볼 수도 있지만, 전체 Bing 채팅 대화 환경을 이용하려면 Microsoft Edge를 다운로드해야 합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">일반적으로 Bing은 잘 알려진 정보나 전략을 찾거나, 콘텐츠 계획에 있어서 지원을 원하는 사람들에게 좋은 리소스입니다. <a target="_blank" rel="noopener noreferrer" href="https://www.businessinsider.com/chatgpt-ai-compared-to-new-bing-search-chatbot-answers-2023-2" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">일부에서는 <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> Bing이 경쟁사 봇보다 대화 창의성이 떨어진다고 평가하지만, 일반 사용자의 경우 일반적인 계획 수립, 답변 작성, 이미지 생성에 유용하게 사용할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">하지만 이 기술 역시 사고 경험이 적지 않았습니다. 예를 들어, 출시 직후 이 봇은 <a target="_blank" rel="noopener noreferrer" href="https://www.theverge.com/23599441/microsoft-bing-ai-sydney-secret-rules" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">자신을 Sydney라고 부정확하게 식별<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>했고, 2023년 2월 시점에 사용자에게 2022년이라고 주장하는 등 <a target="_blank" rel="noopener noreferrer" href="https://twitter.com/MovingToTheSun/status/1625156575202537474?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1625156575202537474%7Ctwgr%5Eb553a115c45200796a0fa22fb4188a7c2cc7ab71%7Ctwcon%5Es1_c10&ref_url=https%3A%2F%2Fpublish.twitter.com%2F%3Fquery%3Dhttps3A2F2Ftwitter.com2FMovingToTheSun2Fstatus2F1625156575202537474widget%3DTweet" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">부정확한 정보<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>를 생성하기 시작했습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">최근 업데이트에서 Bing은 시각적 검색과 엔터프라이즈급 챗봇을 추가하여 보안 기능과 더불어 챗봇 내에서 제공하는 답변에 대한 인용을 제공합니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 복합 연구 역량 </li><li>대화형 답장 </li><li>이미지 생성 </li><li>시각적 검색 및 응답 </li><li>Edge 사이드바 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 무료 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">해당하지 않음</p><h3 id="Claude" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">5. <a target="_blank" rel="noopener noreferrer" href="https://claude.ai/login" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Claude<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 작업 지원</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> 헌법적 AI(CAI)</p><img alt="Claude" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots552.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://claude.ai/login" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Claude는 <a target="_blank" rel="noopener noreferrer" href="https://www.anthropic.com/index/constitutional-ai-harmlessness-from-ai-feedback" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">헌법적 AI(CAI)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>를 사용하는 Anthropic의 생성형 AI 챗봇입니다. 이 소프트웨어는 인터넷 검색 없이 일반적인 쿼리에 응답한다는 의미에서 '독립형'이라고 일컬어집니다. Claude는 "도움(Helpful), 정직(Honest), 무해(Harmless)"의 약자인 "HHH" 시스템 아키텍처를 사용합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">사용자는 원하는 응답을 받도록 배경 지식을 제시하여 Claude의 행동을 수정할 수 있습니다. Claude는 텍스트 분석, 요약, 창의적인 콘텐츠 제작에 도움을 주는 두 가지 유료 모델(Claude Instant 및 Claude 2)로 선보입니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 고객 서비스 </li><li>법률 문서 스캔 </li><li>라이프 코칭 </li><li>지식창고 검색 </li><li>문서 요약 </li><li>영업 지원 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Claude Instant: </li><li><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 프롬프트: 100만 토큰당 $1.63 완료: 100만 토큰당 $5.51 </li></ul> </li></ul> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Claude 2:  </li><li><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 프롬프트: 100만 토큰당 $11.02 완료: 100만 토큰당 $32.68 </li></ul> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">해당하지 않음</p><h3 id="Perplexity AI" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">6. <a target="_blank" rel="noopener noreferrer" href="https://www.perplexity.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Perplexity AI<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 출처와 함께 답변 및 추천 받기</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> GPT-4</p><img alt="Perplexity AI" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots662.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.perplexity.ai/search/c46d7ba3-a899-4abb-b568-b16866d29141?s=u" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Perplexity AI는 응답을 뒷받침하는 출처와 인용문을 제공하기 때문에 일반적으로 평판이 좋은 일반 지식 챗봇입니다. 사용자는 여전히 봇의 답변의 정확성을 확인하기 위해 실사를 수행해야 하지만, 이를 통해 가짜 뉴스와 AI 환각을 차단할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Perplexity는 최근 다음 두 가지 기능을 새롭게 추가했습니다. Visual Perplexity 및 Llama Chat. Visual Perplexity를 사용하면 챗봇이 사진과 동영상을 사용해 사용자에게 응답할 수 있습니다. Llama Chat은 Meta의 Llama 2 모델을 기반으로 구축된 AI 챗봇으로, 일반적인 프로그래밍 언어를 지원하고 개발자의 코드 작업을 도와줍니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Co-pilot은 Perplexity의 GPT-4 기반 AI 어시스턴트 기능으로, 사용자가 보다 타겟팅된 결과를 얻을 수 있도록 도와줍니다. 무료 계정을 사용하는 사용자는 4시간마다 5개의 쿼리만 입력할 수 있지만, 유료 요금제 사용자는 무료 요금제에서 최대 600개의 쿼리를 입력할 수 있습니다. 무료 요금제 사용자는 '빠른 검색'을 보다 자유롭게 사용할 수 있습니다. GPT-4로 구동되지 않으며 질문에 대한 기본 답변 및 검색 결과 제공과 같은 보다 기본적인 기능만 제공합니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Copilot 검색 도우미 </li><li>Pro 지원 </li><li>Community Discord 서버 액세스 </li><li>실시간 웹 검색 </li><li>Llama Chat </li><li>Visual Perplexity </li><li>음성 명령 </li><li>모바일 앱 </li><li>이미지 검색 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 무료: 월 $0 </li><li>Pro: 월 $20 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">7일</p><h3 id="Jasper Chat" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">7. <a target="_blank" rel="noopener noreferrer" href="https://www.jasper.ai/chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Jasper Chat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 콘텐츠 및 답글 작성</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> GPT-4, Anthropic 및 Google 모델</p><img alt="Jasper Chat" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots772.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.jasper.ai/chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Jasper Chat은 기업용 AI 카피라이팅 챗봇입니다. Jasper 웹사이트에 따르면, 이 AI 봇은 브랜드가 톤의 일관성을 유지하고, 편집 지침과 회사 정보를 준수하며, 캠페인 협업을 간소화할 수 있도록 지원합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">이 도구를 사용하려면 사용자는 프롬프트를 입력하고 필요한 경우 요청을 수정한 후 최종 결과를 내보내기만 하면 됩니다. 물론 답변은 편집 및 팩트 체크를 거쳐야 하지만, 리소스가 제한된 비즈니스에서 시작점으로 활용될 수 있는 봇입니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">이 챗봇의 주요 이점은 사용자 데이터에 대해 Jasper를 학습시키고 사용자가 제공한 정보나 결과물에 대한 소유권을 유지할 수 있다는 점입니다. 그러나 현재로서는 AI와 관련된 법률이나 판례가 없기 때문에 AI가 생성한 콘텐츠<a target="_blank" rel="noopener noreferrer" href="https://www.copyright.gov/ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">는 저작권법<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>에 의해 보호되지 않을 수 있다는 점을 기억해야 합니다. 즉, 다른 사람이 여러분이 게시한 콘텐츠나 정보를 아무런 대가 없이 사용할 수 있습니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 카피라이팅 </li><li>요약 </li><li>아이디어 생성 </li><li>콘텐츠 고도화 </li><li>다국어 </li><li>문맥에 맞는 답변 </li><li>고해상도 이미지 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 크리에이터: 월 $39 </li><li>팀: 월 $99 </li><li>비즈니스 Jasper에 문의하세요*플랜은 매년 청구됩니다. </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">7일</p><h3 id="Character.AI" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">8. <a target="_blank" rel="noopener noreferrer" href="https://beta.character.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Character.AI<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 엔터테인먼트 및 대화</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> GPT-3</p><img alt="Character.AI" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots882.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://beta.character.ai/chat?char=UfP0O5pAw9vUz7kiVaen52L9h4f0XXkYIGMt08Tqdvc" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Character.AI는 특정 캐릭터에게 기대할 수 있는 어조와 언어를 사용해 응답하며, 사용자가 대화하고 싶은 봇을 선택할 수 있습니다. 사용자가 선택할 수 있는 카테고리는 다음과 같습니다.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>도움말:</strong> 데이트 코치, 심리학자, 모의 면접관, 피트니스 코치 <br/> </li><li><strong>유명인:</strong> 아리아나 그란데, 크리스티아누 호날두, 테일러 스위프트, 키아누 리브스, 스티븐 호킹 <br/> </li><li><strong>게임 캐릭터:</strong> 마리오, 루이지, 보우저, 네이선 드레이크, 섀도우 더 헤지혹 <br/> </li><li><strong>영화 및 TV 캐릭터:</strong> 레지나 조지, 캡틴 잭 스패로우, 캡틴 아메리카, 일레븐, 웬즈데이 아담스, 토니 스타크 </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Character.AI는 다른 챗봇보다 속도는 느리지만 옵션이 다양하며, 사용자가 좋아하는 스타 및 캐릭터와 재미있는 '대화'를 나누고, 디자인과 이미지를 받고, 게임을 하거나, 조언을 얻을 수 있습니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 문자 피드 </li><li>캐릭터 생성 </li><li>피드 생성 </li><li>대화형 AI </li><li>캐릭터 음성 </li><li>풍부한 답변 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 무료: 월 $0 </li><li>Chacter.AI+: 월 $9.99 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">정보 없음</p><h3 id="ChatSonic" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">9. <a target="_blank" rel="noopener noreferrer" href="https://writesonic.com/chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ChatSonic<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong>콘텐츠 생성</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> GPT-3.5 및 GPT-4</p><img alt="ChatSonic" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots992.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://writesonic.com/chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">ChatSonic은 OpenAI의 최신 인텐트 모델인 GPT-3.5와 GPT-4를 사용해 대화 경험을 향상시키기 때문에 ChatGPT에 비유되는 생성형 AI 챗봇입니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">플랫폼에서 사용자는 텍스트 또는 음성으로 프롬프트를 입력하고 캡션, 이메일 답장, 긴 형식의 기사 등, 모든 길이의 디지털 아트 출력물이나 콘텐츠를 요청할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">ChatSonic은 또한 사용자가 더 쉽게 글을 작성하고 조사할 수 있도록 Chrome 확장 플러그인을 제공합니다. 이를 수행하는 한 가지 방법은 Google에서 질문을 검색할 때 필요한 정보를 표시하여 기사를 열어 일일이 검색할 필요가 없도록 하는 것입니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> AI 아트 및 이미지 생성 </li><li>콘텐츠 작성 </li><li>통합 Google 검색 </li><li>전문 개인 비서 </li><li>음성 명령 </li><li>콘텐츠 제안 </li><li>노코드 봇 빌더 </li><li>AI 기본서식 </li><li>원클릭 워드프레스 내보내기 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 비즈니스: 월 $12.67(사용자 1명당 월 200,000단어) </li><li>무제한: 월 $16(사용자 1명당 단어 무제한) </li><li>Enterprise: 최저가 월 $1,000 <br/>*플랜은 연간 청구됩니다. 인텐트 모델, 단어 수 및 사용자 좌석에 따라 가격이 인상될 수 있습니다.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">월 $0(사용자 1명당 월 10,000단어)</p><h3 id="Replika" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">10. <a target="_blank" rel="noopener noreferrer" href="https://replika.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Replika<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 온정적인 대화, 엔터테인먼트 및 롤플레이</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> 독점적인 대규모 언어 모델 및 대본이 작성된 대화 콘텐츠</p><img alt="Replika" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1102.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://replika.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Replika를 사용하면 아바타를 개인 맞춤화하여 재미있게 대화할 수 있습니다. 이 플랫폼은 이전에는 OpenAI와 제휴하여 대화, 전후상황 인식 및 롤플레이 대화의 품질을 개선했지만 이제는 독점 시스템에서 운영됩니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">아바타는 자상한 온라인 친구와 유사하지만, 지각이 있거나 정신 건강 전문가를 대신할 수 있는 존재가 아니므로 오락용으로만 사용해야 합니다. 또한 미리 알림을 설정하거나 수학 방정식에 답할 수 없고 다른 실전 기술도 부족하기 때문에 진정한 가상 도우미의 역할을 수행할 수 없습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">무료 요금제에서는 봇과 채팅하고, 적립한 포인트를 사용하여 아바타를 커스터마이징하며, 코칭 세션을 경험하고, 게임이나 프롬프트를 선택하여 플레이하고, 디지털 친구의 일기장을 읽을 수 있습니다. 또한 Replika 봇과 음성 채팅을 하고 사진, 이모티콘, 음성 메시지를 보낼 수도 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Replika의 유료 요금제로 업그레이드하여 영상 통화, 고급 채팅을 사용하거나 가상 연애를 즐길 수도 있습니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 공감 대화 </li><li>증강 현실(AR) </li><li>화상 통화 </li><li>음성 메시지 </li><li>리치 미디어 </li><li>코칭 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 무료: 월 $0 </li><li>PRO: 월 $5.83 <br/>*플랜은 연간 청구됩니다</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">정보 없음</p><h3 id="My AI" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">11. <a target="_blank" rel="noopener noreferrer" href="https://www.snapchat.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">My AI<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 엔터테인먼트 및 대화</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong>OpenAI기술</p><img alt="My AI" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1112.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.snapchat.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">My AI라고 불리는 Snapchat의 AI는 대화하는 아바타의 모습과 의상을 커스터마이징할 수 있다는 점이 특징입니다. 스냅챗 사용자는 소셜 미디어 엔터테인먼트를 위한 최고의 선택인 My AI를 통해 대중 문화와 관련한 소식을 알아보고 여흥 거리를 찾으며 봇과 메시지를 주고받을 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Snapchat+ 가입자의 경우, My AI에게 스냅 사진을 보내면 스냅 사진으로 답장을 받게 됩니다. 또한, 프로필을 사용자 지정하여 My AI의 성격과 대화 스타일을 자신의 취향에 맞게 설정할 수 있습니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 텍스트 및 이미지 인식 </li><li>스티커 및 비트모지 추천 </li><li>Snapchat에서 새 친구 찾기 </li><li>로컬 이벤트 추천 </li><li>글 및 뉴스 기사 추천 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">무료</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">해당하지 않음</p><h3 id="Khanmigo" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">12. <a target="_blank" rel="noopener noreferrer" href="https://www.khanacademy.org/khan-labs" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Khanmigo<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong>교육</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> GPT-4</p><img alt="Khanmigo" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1122.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.khanacademy.org/khan-labs" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Khanmigo는 교육 기관인 칸 아카데미에서 만든 AI 챗봇으로, 교사와 튜터에게 학생을 가르치고 학생과 소통하는 효과적인 전략을 시연함으로써 학습을 촉진하는 것을 목표로 합니다. 또한 교사가 수업을 계획하고 학생의 요구 사항을 더 잘 이해하는 데 도움을 줍니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">또한 이 도구는 과제나 복잡한 주제를 이해하는 데 도움이 필요한 학생들에게 유용합니다. Khanigo는 소크라테스 방식을 활용하여 학생들이 스스로 정답을 찾을 수 있도록 도와줌으로써 비판적 사고력을 높이고 새로운 정보를 흡수할 수 있도록 지원합니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 칸 아카데미 연동 </li><li>학생 진도에 대한 인사이트 및 리포트 </li><li>성적평가 관련 권장 사항 </li><li>수업 계획 </li><li>맞춤형 AI 튜터링 </li><li>탐구 활동 </li><li>다국어 지원 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 월 기부금: 사용자당 $9 </li><li>연간 기부금: 연간 $9 </li><li>지역 액세스: 가격 요청 </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">*챗봇을 사용하기 전에 기부를 권장합니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">정보 없음</p><h3 id="Woebot Health" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">13. <a target="_blank" rel="noopener noreferrer" href="https://woebothealth.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Woebot Health<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 정신 건강 지원 및 체크인</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> 독점</p><img alt="Woebot Health" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1132.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.businessinsider.com/therapy-chatbot-depression-app-what-its-like-woebot-2018-1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Woebot은 과학, AI, 자연어 처리(NLP)를 사용하여 사용자의 기분을 모니터링하고 24시간 연중무휴로 정신 건강과 관련한 지원을 제공하는 챗봇으로, 사용자가 복잡한 감정을 가라앉히고 24시간 내내 사색할 수 있도록 도와줍니다. 이 봇은 다음과 같은 임상적 접근 방식에 대해 학습합니다.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 인지 행동 치료(CBT) </li><li>대인관계 심리치료(IPT) </li><li>변증법적 행동 치료(DBT) </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Woebot은 불안, 우울증과 같은 질환이나 직장, 생활, 가족과 관련된 일상적인 스트레스 요인을 겪는 사람들을 돕는 것을 목표로 합니다. 사용자가 건강한 습관을 기르고, 대처 기술을 개발하며, 해로운 사고 방식을 극복하는 데 도움이 될 수 있습니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 공감 반응 </li><li>풍부한 응답 </li><li>스킬 구축 수업 </li><li>일일 체크인 </li><li>데이터 암호화 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">무료</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">해당하지 않음</p><h3 id="Ideal" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">14. <a target="_blank" rel="noopener noreferrer" href="https://ideal.com/product/recruiting-chatbot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ideal<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong>채용</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> 독점</p><img alt="Ideal" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1142.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://ideal.com/product/recruiting-chatbot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Ideal 챗봇은 채용 담당자가 지원자와 효과적인 소통하고, 전화 심사를 없애고, 지원자를 선발하며, 일반적인 인재 확보 활동 지원 등에 도움을 줍니다. 또한 채용팀에서 응답 심사 및 지원자 설문조사를 통해 우수한 지원자의 우선순위를 정할 수 있도록 해줍니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">또한 이 플랫폼은 일반 데이터 보호 규정(GDPR) 및 연방 계약 규정 준수 프로그램 사무국(OFCCP), 평등고용기회위원회(EEOC) 등의</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">글로벌 규정 준수 표준을 충족하므로, 플랫폼에 저장된 모든 데이터는 안전하게 보호됩니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 지원자 심사 </li><li>일자리와 지원자 매칭 </li><li>채용 및 인력 인사이트 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Ideal에 문의 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Ideal에 문의</p><h3 id="Pi" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">15. <a target="_blank" rel="noopener noreferrer" href="https://pi.ai/talk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Pi<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong>엔터테인먼트</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong><a target="_blank" rel="noopener noreferrer" href="https://inflection.ai/inflection-1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">모델<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>:</strong> Inflection-1</p><img alt="Pi" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1152.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://pi.ai/talk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Pi는 친근하고 호기심이 많으며 공감 능력이 뛰어난 개인용 인공지능입니다. 사용자가 봇을 개시하면 조언과 답변 요청, 가벼운 담소 등이 가능하다는 안내로 시작합니다. 또한 평가나 원치 않는 조언을 제공받는 데 관심이 없음을 표시하면 보다 민감한 주제에 대해서도 토론할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">이 봇은 사람처럼 대화형 메시지를 보내며, 이모티콘을 사용해 요점을 강조하기도 합니다. 봇은 무료로 대화할 수 있지만, Pi가 사용자가 공유한 세부 정보를 기억하도록 하려면 계정을 만들어야 합니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 대화형 응답 </li><li>폭넓은 지식 창고 </li><li>맞춤 추천 제공 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 무료: 월 $0 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">해당하지 않음</p><h3 id="Copy.ai" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">16. <a target="_blank" rel="noopener noreferrer" href="https://www.copy.ai" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Copy.ai<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 블로그 작성 및 이메일 마케팅</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> GPT-3</p><img alt="Pi" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1162.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.copy.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">copy.ai 챗봇은 글쓰기와 관련된 모든 것을 전문적으로 다룹니다. 예를 들어 온라인 상점의 제품 설명, 디지털 광고의 마케팅 문구, 개인 블로그의 콘텐츠 등을 작성할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Copy.ai는 무제한 브랜드 음성, 사전 구축된 프롬프트 템플릿 및 인포베이스가 제공되며 95개 이상의 언어로 콘텐츠를 생성할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">주제, 컨텍스트, 어조 등 프로젝트에 대한 세부 정보를 입력하여 시작할 수 있습니다. 이러한 시작 단계에서 봇의 출력을 살펴 추려내고 원하는 옵션을 선택할 수 있습니다. 그런 다음 편집하고 필요한 경우 세부 정보를 추가하고 원하는 플랫폼에 새 콘텐츠를 게시합니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 웹 스크래핑 </li><li>동영상 요약 </li><li>실시간 데이터 </li><li>직관적인 문서 편집기 </li><li>사전 구축된 프롬프트 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 영구 무료 요금제: 월 $0 </li><li>Pro: 월 $36 </li><li>Enterprise: 영업팀에 문의 <br/>*가격은 연 단위 청구 가격입니다</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">7일</p><h3 id="You.com" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">17. <a target="_blank" rel="noopener noreferrer" href="https://you.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">You.com<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong>리서치</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> 독점</p><img alt="You.com" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1172.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://you.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">You.com은 질문에 답하고, 이메일과 코드를 작성하고, 복잡한 주제를 설명하고, 아이디어를 브레인스토밍할 수 있는 대화형 검색 엔진입니다. 답변을 찾기 위해 기사를 표시해야하는 일반적인 챗봇과 달리 You.com은 요점을 파악하고 메시지 형태로 답변을 제공합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">또한 안전한 무료 플랫폼이며 침입성 광고가 표시되지 않습니다. 또 다른 장점은 사용자가 질문이나 문구를 입력하면 동영상, 이미지, 뉴스, 지도, 소셜 미디어와 같은 다른 콘텐츠 유형을 클릭하여 학습 스타일에 맞는 매체에서 답을 찾을 수 있다는 것입니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">또한 사용자는 You.com을 기본 검색 엔진으로 설정하고 Medium, Amazon, Home Depot, Target, X(이전 트위터) 등의 앱과 연동하여 검색 환경을 개인화할 수 있습니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 정보 검색 </li><li>대화형 AI </li><li>작업 지원 </li><li>개인화된 응답 및 권장 사항 </li><li>문맥 이해 </li><li>언어 번역 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 무료: 월 $0 </li><li>YouPro: 월 $9.99 <br/>*플랜은 연간 청구됩니다.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">제공되지 않음</p><h3 id="ZenoChat" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">18. <a target="_blank" rel="noopener noreferrer" href="https://textcortex.com/templates/zeno-chat-gpt-alternative" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ZenoChat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 카피라이팅 및 브레인스토밍</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> GPT-4 및 Sophos 2</p><img alt="ZenoChat" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1182.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://textcortex.com/templates/zeno-chat-gpt-alternative" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">ZenoChat은 TextCortex의 자연어 생성(NLG) 도구입니다. "<a target="_blank" rel="noopener noreferrer" href="https://textcortex.com/templates/zeno-chat-gpt-alternative" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">개인화된 인텔리전스 경험<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>"을 위한 맞춤형 스타일, 지식 및 커뮤니케이션 니즈를 가진 사용자에 맞게 각 채팅을 맞춤화하는 것을 목표로 합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">또한 이 소프트웨어는 문장을 다시 쓰거나 내부 문서를 편집하는 데 도움이 필요한 크리에이터를 위한 콘텐츠 생성 도구입니다. ZenoChat의 AI는 30억 개가 넘는 문장을 학습하여 표절을 줄이고 고유한 결과물을 생성합니다. 또한 20개 이상의 언어를 지원하므로 사용자가 다양한 문화와 배경을 가진 사람들과 소통할 수 있습니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 복사 편집 및 재작성 </li><li>20개 이상의 지원 언어 </li><li>아이디어 확장 </li><li>개인 지능 </li><li>모바일 및 데스크톱 통합 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 무료: 월 $0(하루 20개 창작물, 창작물당 125단어) </li><li>라이트: 월 $23.99 </li><li>무제한: 월 $83.99 <br/>*플랜은 연간 청구됩니다.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">해당하지 않음</p><h3 id="Amazon CodeWhisperer" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">19. <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/codewhisperer/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Amazon CodeWhisperer<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 코딩</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> 독점</p><img alt="Amazon CodeWhisperer" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1192.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/codewhisperer/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Amazon CodeWhisperer는 Amazon Web Services에서 사용할 수 있는 도구입니다. 개발자가 안전한 애플리케이션을 빠르게 구축할 수 있도록 지원하는 AI 코딩 도우미입니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">CodeWhisperer는 프로그래밍용으로 제작되었으며 수십억 줄의 코드에 대한 학습을 거쳤습니다. 따라서 쉬운 코딩 방법이나 힘든 프로젝트 전반에 걸쳐 지원을 찾고 있는 프로그래머에게 최고의 리소스가 될 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">또한 익숙하지 않은 API를 사용해 작업하거나 시간 집약적인 프로젝트를 간소화하려는 프로그래머에게 특히 유용합니다. 익히 알려진 보안 위험이 있는 산업에 종사하는 분들도 CodeWhisperer를 사용해 코드에 숨겨진 취약점을 찾아내고 제안을 검토하여 즉시 해결할 수 있습니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 실시간 코드 제안 </li><li>취약점 식별 </li><li>15개 이상의 프로그래밍 언어 </li><li>AWS 서비스와 연동 </li><li>코드 보안 검사 </li><li>참조 추적기 </li><li>편향 방지 </li><li>조직 라이선스 및 정책 관리 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Individual tier: 월 $0 </li><li>Professional: 사용자당 $39/월 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">제공되지 않음</p><h3 id="HuggingChat" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">20. <a target="_blank" rel="noopener noreferrer" href="https://huggingface.co/chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">HuggingChat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 작업 처리, 이메일 작성 및 콘텐츠 생성</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> meta-llama/Llama-2-70b-chat-hf</p><img alt="HuggingChat" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1202.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://huggingface.co/chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">HuggingChat은 스네이크 게임 코딩, 오늘 저녁 식재료 목록 작성, 기숙사로 이사하는 대학교 1학년 학생을 위한 이사 체크리스트 작성 등 사용자가 당면한 작업을 완료할 수 있도록 도와주는 HuggingFace의 오픈소스 챗봇입니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">일반적으로 이 봇은 자체 데이터를 사용하여 작업을 돕고 일반적인 콘텐츠를 작성합니다. 그러나 더 최신 정보를 표시해야 하는 경우 '웹 검색' 버튼을 토글하면 다른 온라인 결과와 더 밀접하게 일치하는 결과를 확인할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">또한 봇은 사용자의 다음 질문을 예측하여 질문에 대해 자세히 설명합니다. 그런 다음 계정이 있는 사용자는 나중에 다른 문의를 한 경우에도 스레드를 다시 참조하여 자세한 내용을 확인할 수 있습니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 대화형 인터페이스 </li><li>맞춤 추천 제공 </li><li>작업 지원 </li><li>다국어 지원 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> HF 허브: 무료 </li><li>Pro: 사용자당 $9/월 </li><li>Enterprise: 사용자당 $20/월 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">제공되지 않음</p><h3 id="Rose AI" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">21. <a target="_blank" rel="noopener noreferrer" href="https://rose.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Rose AI<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 데이터 정리 및 시각화</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> 독점</p><img alt="Rose AI" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1212.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://docs.rose.ai/ask_rose_quick_start/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Rose AI는 기존 AI와 봇의 경계를 넘나드는 대화형 데이터 검색 엔진이자 시각화 도구로, 이를 통해 데이터 과학자는 데이터를 빠르게 찾고, 정리하고, 시각화할 수 있습니다. 또한 Rose AI는 투자에 대해 비판적으로 생각하고, 수학적 논리를 이해하고, 타사 데이터베이스에 연결하며, 시각 또는 서면 형식으로 이해하기 쉬운 답변을 공유할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">이 AI의 경우, 이번에 소개한 일부 봇에 비해 대화형 기능은 떨어지지만 대화형 프롬프트에 답변과 시각화를 통해 응답합니다. 또한 사용자는 메타데이터와 원본 소스를 즉시 표시하여 상황에 맞는 답변을 찾을 수 있습니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> CSV 다운로드 </li><li>감사 가능한 인터페이스 </li><li>데이터 정리 </li><li>데이터 시각화 </li><li>데이터 마켓플레이스 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 등록할 연락처 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">문의할 연락처</p><h3 id="Socratic by Google" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">22. <a target="_blank" rel="noopener noreferrer" href="https://socratic.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Socratic by Google<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong>교육</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> Google AI 및 검색 기술</p><img alt="Socratic by Google" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1222.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://apps.apple.com/us/app/socratic-by-google/id1014164514" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Google의 Socratic은 모든 연령대의 학습자를 위한 검색 기반 챗봇입니다. 지루한 숙제를 풀어야 하거나 새로운 것을 배우고자 할 때, 목표를 달성하는 데 도움을 줄 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">이 학습 도구는 12세 이상을 대상으로 설계되었습니다. '질문하기' 기능을 사용하면 12세 미만의 학생도 어른의 감독 하에 도움을 받을 수 있습니다. 사용자가 원하는 경우 질문을 직접 입력할 수도 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">뿐만 아니라, Google의 상위 일치 항목과 쿼리 입력 후 상세한 설명을 시각화와 함께 보여줍니다. 그 외에도 평점이 높은 온라인 리소스와 전문가가 작성한 학습 가이드에 대한 링크도 제공하여 개선된 학습 경험을 전달합니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 무료 앱 및 학습 가이드 </li><li>학습 모듈 </li><li>검색 엔진 챗봇 </li><li>단계별 설명 </li><li>교육용 비디오 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 무료 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">해당하지 않음</p><h3 id="ChatSpot" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">23. <a target="_blank" rel="noopener noreferrer" href="https://chatspot.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ChatSpot<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong>마케팅</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> GPT-3 및 Dall-E</p><img alt="ChatSpot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1232.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://chatspot.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">ChatSpot은 HubSpot의 AI 기반 마케팅 어시스턴트입니다(그러나 이 봇을 사용하기 위해 HubSpot을 사용할 필요는 없습니다). 공개 베타 버전의 경우 마케팅 팀의 이메일 초안 작성, 소셜 미디어 캡션 작성, 블로그 주제 생성 및 효과적인 클릭 유도 문안 개발에 도움을 줍니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">또한 마케팅 작업을 더 빠르게 처리할 수 있도록 미리 빌드된 템플릿이 함께 제공됩니다. 이러한 템플릿 중 일부는 YouTube 동영상 요약 및 뉴스 구독용이며, 사용자는 웹사이트를 스크랩하여 사이트에서 어떤 기술을 사용하는지 확인할 수도 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">하지만 이 도구에는 몇 가지 제한 사항이 있습니다. 예를 들어, 해당 공급업체는 봇이 아직 학습 중이므로 결과가 언제나 정확한 것은 아니라고 말합니다. 또한 같은 스레드에 있어도 이전 메시지를 참조할 수 없고 영어 이외의 언어에서는 결과 정확도가 떨어집니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 적응 테스트 </li><li>SEO 제안 </li><li>데이터 캡처 </li><li>통합 콘텐츠 생성 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 무료 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">없음</p><h3 id="Certainly" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">24. <a target="_blank" rel="noopener noreferrer" href="https://certainly.io/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Certainly<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>활용 사례:</strong> 영업 및 전자 상거래</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><strong>모델:</strong> OpenAI 기술</p><img alt="Certainly" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1242.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://certainly.io/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이미지 출처<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">기업은 Certainly 챗봇을 통해 매출 실적이 가장 좋은 영업사원을 모방할 수 있습니다. 이 봇은 온라인 판매 데이터를 사용해 구축되었기 때문에 전자 상거래 업계에 대한 고유한 인사이트를 제공합니다. 또한 미리 만들어진 템플릿이 제공되며, 정확한 데이터를 제공하고, <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/177820/certainly-ai-chatbot-agent-for-support/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>와 연동합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">티켓 전달, 데이터 수집 및 고객 참여를 위한 도구가 되는 것을 목표로 하는 이 챗봇은 고객과 메시지의 맥락을 이해하는 기능을 통해 티켓에 사람의 손길이 필요할 때 영업 담당자에게 티켓을 전달하는 방법을 학습할 수 있습니다.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">기능:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 문맥 이해 </li><li>자연어 이해 </li><li>인간과 유사한 응답 </li><li>원클릭 연동 </li><li>상담사로의 원활한 전달 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">요금:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 스타터: 견적 받기 </li><li>Pro: 견적 받기 </li><li>Premium: 견적 받기 </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">무료 평가판:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">14일</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><span id="What to look for in an AI chatbot"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">AI 챗봇에서 살펴봐야 할 사항</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">어떤 챗봇을 선택할지 여부는 여러 가지 요인에 따라 달라집니다. 이제 자신의 필요와 한계를 명확히 이해하기 위해 스스로에게 물어야 할 질문을 살펴 보겠습니다 .</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">1. 어떤 용도로 사용할 것인가?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">선호하는 챗봇을 선택할 때 가장 먼저 고려해야 할 사항은 목표와 의도한 활용 용도입니다. 각자의 가치를 지니는 모든 봇에는 <strong>AI 및 NLP와 같은 표준 기능</strong>이 있어야 합니다. 그 외에도 필수 기능은 업종에 따라 크게 달라질 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">다음은 다양한 업종의 기업이 AI 챗봇에 투자하기 전에 자주 묻는 몇 가지 질문입니다.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 이 챗봇은 어떤 모델을 기반으로 학습되었나요? </li><li>이 챗봇에 최근 데이터나 뉴스에 대한 정보가 필요한가요? </li><li>이미지, 코드, 음악, 동영상을 생성해야 하나요, 아니면 텍스트만 생성해야 하나요? </li><li>이 챗봇이 소스가 있는 문장을 백업할 수 있나요? </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">2. 나의 목표는 무엇인가?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">비즈니스에 맞는 AI 챗봇을 선택할 때는 목표를 평가하는 것이 중요합니다. 데이터 보안을 완벽하게 유지해야 하는 경우, 평편이 좋은 AI 챗봇에 돈을 써야할 수도 있습니다. <strong>보안 및 고급 기능과 같은 주요 요구 사항은 유료 챗봇 요금제를 통해서만 제공되는 경우가 많습니다.</strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">기업이 챗봇을 찾을 때 가질 수 있는 다양한 목표는 다음과 같습니다.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 내부 문서 편집 </li><li>브레인스토밍 </li><li>코드 생성 </li><li>고객 서비스 개선 </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">비즈니스 목표가 고객 경험 개선에 있지만 팀에 고도의 기술 지식이 없는 경우에는 Zendesk가 최선의 선택입니다.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">3. 솔루션이 내가 보유한 주요 시스템과 연동하는가?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">비즈니스에는 다양한 통합 기능을 갖춘 챗봇이 필요합니다. 챗봇을 도입하기 전에 팀이 사용하는 다른 시스템과 챗봇이 연동될 수 있는지 확인하세요.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">이러한 시스템에는 고객 서비스 소프트웨어, CRM 및 마케팅 자동화 도구가 포함될 수 있습니다. 이상적으로는 관리자가 <strong>쉽게 연동 서비스를 구성하고 코드가 필요 없는 빌더를 통해 봇을 사용자 지정할 수 있는 Zendesk와 같은 챗봇을 찾을 것입니다.</strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">이러한 기능은 타사 개발자나 사내 팀을 고용할 리소스가 없는 <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/smb/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">중소기업(SMB)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>에 특히 이상적입니다.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">4. 어떤 채널에 배포해야 하는가?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">업종에 관계없이 사용하는 모든 커뮤니케이션 플랫폼에 배포하여 도달 범위를 확대할 수 있는 챗봇을 선택하세요. 웹사이트, 메시징 앱, 소셜 미디어 채널에 소개할 수 있는 봇을 찾아보세요. 예를 들어 다음과 같은 플랫폼에 챗봇을 배포할 수 있습니다.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="/service/messaging/whatsapp-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">비즈니스용 WhatsApp<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/service/messaging/facebook-messenger-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Messenger<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/service/messaging/shopify-live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Shopify<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/service/messaging/apple-messages-for-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Apple Messages for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>X (이전 <a target="_blank" rel="noopener noreferrer" href="/service/messaging/twitter-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Twitter<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>) </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">5. 솔루션 설정, 사용 및 교육이 용이한가?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">챗봇은 사용자 지정, 학습 및 구성을 위해 광범위한 코딩이 필요한 경우가 많습니다. 이는 대규모 IT 및 개발 팀에 필요한 솔루션으로, 일반인이 관리하기에는 어려움이 있습니다. 때로는 투박하고 코드 의존적인 봇이 필요할 수도 있지만, 이러한 봇은 막대한 비용만 발생하고 필요 없을 때가 더 많습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">따라서 <strong>기술적인 전문 지식이 거의 없는 사용자도 봇을 구성, 교육, 배포 및 유지 관리</strong>할 수 있는 Zendesk와 같은 솔루션에 집중하는 것이 좋습니다. 더 좋은 방법은 관련 업계 데이터를 기반으로 구축된 봇을 선택해 수동 교육이 필요 없도록 하는 것입니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><span id="AI chatbot FAQ"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">AI 챗봇에 대해 자주 묻는 질문</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">마지막으로 AI 챗봇에 대해 가장 자주 묻는 질문에 대한 답변입니다.</p><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad5e76:--trigger:0" role="button" tabindex="0" aria-controls=":Rad5e76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">모든 것을 알고 있는 AI 챗봇이 있나요?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad5e76:--panel:0" aria-hidden="true" aria-labelledby=":Rad5e76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">아니요. 챗봇의 지식은 학습된 정보로 제한되며, 이 정보는 오래되었거나 부정확할 수 있습니다. 봇이 인터넷 서핑을 할 수 있더라도 인간의 지식 범위와 사용자 피드백에 의존해 학습을 계속하기 때문에 부정확한 정보를 표시할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">그러나 특히 특정 틈새 시장에서 고도로 지식이 풍부한 봇이 있습니다. 예를 들어 Woebot은 정신 건강 관련 문제에 대한 지식이 풍부하며, Zendesk 봇은 서비스 관련 질문에 답할 수 있는 능력이 잘 갖추어져 있습니다. 또한 과거의 상호작용을 통해 학습함으로써 시간이 지남에 따라 더 나은 기능을 제공할 수 있습니다.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad5e76:--trigger:1" role="button" tabindex="0" aria-controls=":Rad5e76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">AI 챗봇은 어떻게 구축하나요?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad5e76:--panel:1" aria-hidden="true" aria-labelledby=":Rad5e76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">선택하는 챗봇에 따라 답변이 달라집니다. 일부 챗봇은 사용자 지정 코딩이 필요하지만, Zendesk처럼 사용자가 일련의 클릭이나 끌어서 놓기를 통해 <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4435802312730" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">봇을 구축<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>할 수도 있습니다.</p></div></section></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">챗봇의 사용 사례에는 어떤 것이 있나요?</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">ChatGPT나 Google Bard와 같은 AI 애플리케이션이 업무 방식을 변화시킬 수 있는 것은 사실이지만, 기능을 자동화할 수 있는 많은 업무의 경우, 여전히 사람이 중요한 역할을 담당할 것입니다. 특히 실전 전문성과 공감 능력을 AI로 대체할 수 없는 고객 서비스 직무에서는 더욱 그렇습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">다음은 챗봇의 간단하면서도 효과적인 사용 사례입니다.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">챗봇이 FAQ에 답변</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">봇은 특히 반복되는 기본 질문을 자동화하는 데 유용합니다. 이러한 질문은 지원팀이 예상할 수 있고, 원터치로 해결 가능한 유형입니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">고객은 단순 문의에 챗봇 사용을 선호하며, 이로써 상담사는 더 중요한 업무에 집중할 시간을 확보하고 더 의미 있는 지원을 제공할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">봇이 모든 문제를 처리할 수 있는 것은 아니기 때문에 봇은 상담사를 보조하여 고객을 라우팅하고 문맥 정보를 제공하는 등 상담사가 개입하여 문제를 더 빨리 해결하는 데 필요한 모든 정보를 제공합니다.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">챗봇으로 셀프 서비스 강화</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">대부분의 고객은 문제가 발생하여 스스로 문제를 해결하고자 할 때 온라인 리소스를 먼저 확인합니다. AI 챗봇은 채팅 인터페이스에서 고객에게 헬프 센터 페이지를 추천하는 방법으로 <a target="_blank" rel="noopener noreferrer" href="/service/help-center/customer-self-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">셀프 서비스 옵션<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>을 강조해서 알릴 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">고객이 방대한 지원 문서 목록을 샅샅이 뒤지는 대신 챗봇에 질문을 하면 AI가 지식창고를 검색하여 질문과 관련된 키워드를 찾아냅니다. 챗봇이 가장 관련성 높은 리소스를 찾으면 이를 고객에게 바로 연결해 줍니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">시간이 지남에 따라 챗봇이 더 많은 상호작용을 하고 더 많은 피드백을 받으면 고객에게 더 나은 서비스를 제공할 수 있습니다. 그 결과, 라이브 상담사는 심지어 피크 시간대에도 복잡한 고객 문의 처리에 더 많은 시간을 할애할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">인기 프리랜서 마켓플레이스인 <a target="_blank" rel="noopener noreferrer" href="/customer/upwork/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Upwork<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>가 이를 증명합니다. Upwork의 고객 지원 부사장인 Brent Pliskow는 이렇게 말합니다. "Zendesk에 Forethought를 연동한 후 채팅 상호작용의 58%가 해결되었습니다. 나머지 42%만 저희 지원팀이 처리하죠."</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">챗봇의 도움으로 글로벌 지원 제공</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">기업은 글로벌 지원 활동에 봇을 연동하여 해외 인력 채용 및 교육에 대한 필요성을 완화할 수 있습니다. 봇은 모든 시간대에 즉각적인 지원을 제공할 수 있는 비용 효율적인 방법입니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">AI 챗봇은 고객에게 모든 언어로 답변을 제공할 수 있습니다. 챗봇은 대화를 시작할 때 고객이 선호하는 언어를 묻거나 입력된 문구를 통해 고객이 어떤 언어를 사용하는지 파악할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">이는 스페인과 포르투갈에서 운영되는 스포츠용품 전문 소매업체인 <a target="_blank" rel="noopener noreferrer" href="/customer/futbol-emotion/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Fútbol Emotion<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>과 같은 글로벌 브랜드에 특히 유용합니다. 이 회사는 Zendesk Suite와 Sunshine Conversations를 사용하여 탁월한 대화형 지원을 대규모로 제공합니다. 또한 더 많은 고객에게 서비스를 제공하기 위해 다국어 환경을 도입했는데, 이는 아프리카, 유럽 및 중동 지역으로 서비스를 확장하는 데 필수적이었습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">"Zendesk의 동기식 및 비동기식 채널을 결합하여 상담사 학습 곡선을 단축할 수 있었습니다. 채널과 언어별로 작업의 복잡성을 나눴기 때문이죠."라고 Fútbol Emotion의 전자상거래 매니저인 Daniel Hsu는 설명합니다.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">챗봇의 도움으로 티켓 급증 및 변동에 대응</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">챗봇은 잠들지 않기 때문에 주말이나 늦은 밤, 휴일 등 상담사가 근무하지 않는 시간에도 고객을 지원할 수 있습니다. 또한 계절적 트렌드에 따라 고객의 이커머스 습관이 크게 변동하기 때문에 챗봇은 기업이 높은 티켓 양을 처리하기 위해 계절별 직원을 고용할 필요성을 줄여줍니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">예를 들어, 챗봇은 블랙 프라이데이나 기타 트래픽이 많은 공휴일에 고객을 도울 수 있습니다. 또한 제품 업데이트 또는 출시 후와 이벤트 기간 동안 지원팀의 부담을 덜어줄 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">익스트림 웰니스 플랫폼인 <a target="_blank" rel="noopener noreferrer" href="/customer/spartan-race/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Spartan Race<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>를 예로 들어보면, 이 기업은 소규모 상담사 팀이 레이스 중 급증하는 고객 요청에 대응하도록 Zendesk 챗봇을 배포했습니다. Spartan Race는 채팅량 9.5% 감소를 경험하며 팀의 실시간 채팅 가용성을 매일 3시간씩 늘렸습니다.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">영업용 챗봇</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">고객 서비스 사용 사례 외에도 잠재 고객 발굴을 위해 챗봇을 사용할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">챗봇은 여러 채널에서 리드를 발굴하여 리드 생성에 도움을 줄 수 있습니다. 또한 영업 상담사를 통하거나 이메일 및 전화번호 수집을 통해 잠재 고객을 영업 프로세스의 다음 단계로 넘길 수도 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">예를 들어 봇은 웹사이트 방문자를 환영하고 영업팀 연락을 원하는지 물어볼 수 있습니다. 잠재 고객이 연락처 정보와 용건에 대해 메모를 남기면 봇이 해당 팀에 세부 정보를 전달할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">챗봇은 다음과 같은 확인 질문을 할 수 있습니다.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 귀사의 규모는 어느 정도입니까? </li><li>직책이 무엇인가요? </li><li>어떤 기능이 필요하신가요? </li><li>어떤 문제가 발생했나요? </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">고객 서비스 소프트웨어에 봇을 연동하는 것과 동일한 방식으로 영업 CRM에 봇을 연동할 수 있습니다. 이를 통해 봇과 영업 담당자 간 원활한 핸드오프를 보장하고 영업팀에 상황 정보와 대화 내역을 제공합니다.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">마케팅용 챗봇</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">영업 챗봇과 마찬가지로 마케팅 챗봇도 잠재 고객으로부터 주요 정보와 인사이트를 수집하여 고객 확보 노력을 확장할 수 있습니다. 또한 웹사이트 페이지에 봇을 전략적으로 배치하여 전환율을 높일 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">마케팅팀도 챗봇을 고객 참여 도구로 사용할 수 있습니다. 예를 들어 매트리스 브랜드 <a target="_blank" rel="noopener noreferrer" href="/blog/5-innovative-ways-brands-using-bots-help-customers-connect/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Casper<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>는 잠을 잘 못 자고 밤늦게까지 대화할 친구가 필요한 사람들을 위해 챗봇을 만들었습니다. 이 봇의 유일한 목적은 사람들이 Casper 브랜드에 더 가까이 다가갈 수 있도록 하는 것입니다. 또한 AI 기반 챗봇은 브랜드 음성을 학습할 수 있으므로 고객에게 친숙한 방식으로 대화할 수 있습니다.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">장바구니 이탈에 대응하는 챗봇</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">장바구니 이탈은 온라인 쇼핑 고객이 장바구니에 상품을 추가했지만 구매하지 않고 떠나는 경우 발생합니다. 전 세계 <a target="_blank" rel="noopener noreferrer" href="https://baymard.com/lists/cart-abandonment-rate" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">장바구니 이탈률<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>은 70%에 가까우며, 이 수치는 수년에 걸쳐 계속 증가하고 있습니다. 고객은 예상치 못한 배송비, 복잡한 결제 프로세스 또는 신뢰 부족으로 장바구니에서 이탈합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">챗봇은 고객의 어떤 질문이든 답변하여 구매 또는 계정 업그레이드에 확신을 주는 매우 좋은 방법이 될 수 있습니다. 고객이 문의할 상황이 아니더라도 빠르고 편리하게 연락할 수 있는 옵션을 제공하는 것은 신뢰를 주는 일입니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">장바구니 이탈 챗봇은 고객에게 할인 혜택을 제공하여 구매 유인을 제공할 수도 있습니다. 고객이 상품을 언제 장바구니에 담았는지 알 수 있는 상황 정보에 액세스 되기만 하면 봇이 언제 할인을 제공할지 파악합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">AI는 지능적인 맞춤 제안으로 장바구니 이탈 이후 워크플로우를 진행시킵니다. 따라서 AI 챗봇은 단순히 판매량을 늘리는 데 그치지 않고 고객 장바구니의 총 가치를 높이는 데도 도움이 될 수 있습니다.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">내부 지원용 챗봇</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">기업은 챗봇을 사용하여 직원을 지원할 수도 있습니다. 챗봇은 특히 셀프 서비스와 함께 모든 내부 지원 전략에 편리하게 추가될 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">많은 IT 팀에서 지식창고를 사용하여 반복 질문을 줄이고 직원의 셀프 서비스 이용을 지원합니다. 챗봇은 직원에게 헬프 센터 문서를 바로 연결해 주는 방법으로 내부 셀프 서비스 활동을 확대하는 데 도움을 줄 수 있으며, 이는 직원 온보딩이나 전사적 변화가 있을 때 특히 유용합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">또한 IT 또는 기타 내부 팀이 봇을 사용하여 Slack이나 이메일과 같은 편리한 채널로 FAQ에 답변할 수 있습니다. 외부 지원 챗봇과 마찬가지로 내부 지원 챗봇은 직원들이 24시간 내내 신속하게 도움을 받을 수 있도록 지원하므로 글로벌 기업이나 서로 다른 시간대에 있는 직원들이 있는 원격 팀에 유용합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><span id="7"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">AI 챗봇 트렌드에는 어떤 것이 있나요?</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">조직에서 AI 봇을 사용하여 고객서비스팀 보조 및 고객 지원 간소화를 시작하지 않았다면, 이제 고려해 보세요. ChatGPT의 등장 이후 챗봇 기술은 지속적으로 발전해 왔으며, 고객은 점점 더 빠르고 편한 해결을 기대하고 있습니다. AI는 이제 확실히 현실이 되었습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">아직 믿기지 않나요? 다음은 여러분의 생각을 바꿀 수 있는 몇 가지 AI 통계와 추세, 예측입니다.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 2022년 ChatGPT가 인간중심적 텍스트를 만들면서 이룬 진보는 강력한 기술을 활용하는 Microsoft의 Bing AI와 같은 다른 주요 AI 발전의 시발점이 되었습니다. (<a target="_blank" rel="noopener noreferrer" href="https://www.cnbc.com/2022/12/13/chatgpt-is-a-new-ai-chatbot-that-can-answer-questions-and-write-essays.html#:~:text=As%20of%20December%2013%2C%202022,rely%20on%20natural%20language%20processing." data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">CNBC<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>) </li><li>Google은 작년에 ChatGPT의 큰 성공에 힘입어 개발에 착수한 새로운 AI 챗봇인 'Apprentice Bard'를 테스트하고 있습니다. (<a target="_blank" rel="noopener noreferrer" href="https://www.cnbc.com/2023/01/31/google-testing-chatgpt-like-chatbot-apprentice-bard-with-employees.html#:~:text=Google%20is%20testing%20ChatGPT%2Dlike,efforts%20internally%20in%20recent%20weeks." data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">CNBC<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>) </li><li>비즈니스 리더의 65%는 봇이 점점 더 인간과 비슷해지고 있다고 생각합니다. (<a target="_blank" rel="noopener noreferrer" href="https://cxtrends.zendesk.com/trends/trend-1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>) </li><li>고객의 67%는 봇이 대부분 정확한 정보를 제공한다고 생각합니다. (<a target="_blank" rel="noopener noreferrer" href="https://cxtrends.zendesk.com/trends/trend-1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>) </li><li>AI 봇은 6개의 메시지 이하로 고객 대화를 수행하고 종료할 수 있습니다. (<a target="_blank" rel="noopener noreferrer" href="https://www.tidio.com/blog/chatbot-statistics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tidio<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>) </li><li>챗봇 시장은 2032년까지 59억 달러 규모가 될 것으로 예상됩니다. (<a target="_blank" rel="noopener noreferrer" href="https://www.globenewswire.com/news-release/2023/01/27/2596771/0/en/Chatbot-Market-Size-to-be-Worth-Around-USD-4-9-Billion-by-2032.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Precedence research<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>) </li><li>고객의 77%가 AI 봇이 간단한 문제를 해결하는 데 유용하다고 답했습니다. (<a target="_blank" rel="noopener noreferrer" href="https://cxtrends.zendesk.com/trends/trend-1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>) </li><li>고객의 62%가 고객 서비스 담당자를 기다리는 것보다 서비스 봇을 사용하여 더 빠른 지원을 받길 원합니다. (<a target="_blank" rel="noopener noreferrer" href="https://www.tidio.com/blog/chatbot-statistics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tidio<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>) </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><span id="8"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">어떤 AI 챗봇이 귀사에 적합할까요?</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">기업에 딱 맞는 챗봇 소프트웨어는 몇 가지 요소에 따라 달라집니다. 우선, 현재 지원 요구 사항과 사용 가능한 리소스를 확인합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">기업의 비즈니스와 대상 고객에 적합한 봇이 필요하다면, 고객 서비스 솔루션이 기본 내장이나 타사 연동, 맞춤 코딩 등 사용자 친화적인 맞춤화 기능을 제공하는지 확인하세요.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">다음 질문에 답하여 지원팀의 운영 요구 사항에 적합한 챗봇 솔루션을 찾아보세요.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">해결하고자 하는 문제는 무엇이며, 이를 해결하기 위해 필요한 리소스는 무엇인가요?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">봇을 사용하기 전에 조직 내 문제점을 파악하고 이를 해결하기 위해 이미 보유하고 있는 리소스를 파악하세요. 주의를 기울여야 할 사항은 다음과 같습니다.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 일일 지원 요청 접수 건수 </li><li>중복 질문 및 반복 작업 </li><li>직원 효율성 및 휴식 시간 </li><li>사용 중인 봇의 기능 </li><li>특수 스킬을 보유한 상담사의 대기 시간 </li><li>대기 시간이 긴 이유 </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">여기에서 어떤 리소스 공백이 있는지 파악하고 이를 메울 수 있는 기능을 갖춘 챗봇을 선택하면 됩니다.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">챗봇이 다양한 채널에서 작동할 수 있을 만큼 유연한가요?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">고객은 원하는 채널에서 지원 받길 기대하며, 이는 상대가 사람이든 봇이든 마찬가지입니다. 또한 선택의 자유 역시 기대합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">따라서 챗봇이 다양한 채널에서 작동하는 것이 중요하고, AI 챗봇의 옴니채널 배포는 필수가 되었습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">이상적으로는 고객이 사용하는 다음의 모든 디지털 채널에서 봇이 소통할 수 있어야 합니다.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> 웹사이트 </li><li>모바일 앱 </li><li>SMS </li><li>Slack </li><li>WhatsApp </li><li>Facebook </li><li>Instagram </li><li>트위터 </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">챗봇에 필요한 문맥 정보의 수준은 어느 정도인가요?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">지원 센터의 규모가 상대적으로 작거나 대량의 지원 요청을 처리하지 않는 경우에는 봇이 솔루션을 제공하는 데 많은 데이터가 필요하지 않습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">그러나 콜센터와 대규모 고객 서비스 부서는 시간이 지남에 따라 학습하고 개선할 수 있는 머신 러닝 챗봇을 선택해야 합니다. 챗봇이 정확한 결과물을 출력하려면 계속해서 챗봇을 훈련해야 한다는 점을 기억하세요.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">"AI 기술이 고객의 입력을 이해하는 데 점점 더 '스마트'해지고 있지만 봇에게 출력하도록 지시하는 내용은 기업이 관리하는 다른 콘텐츠와 마찬가지로 반드시 모니터링하고, 최신 상태로 유지하며, 성능 및 관련성에 대해 자주 감독해야 합니다."라고 Zendesk의 셀프 서비스 및 자동화 담당 이사인 Madison Hoffman은 말합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">모든 인공지능 솔루션의 핵심 구성 요소는 데이터입니다. 데이터가 많을수록 인공지능 챗봇이 더 빠르게 학습하고 개선할 수 있습니다. 요컨대, <a target="_blank" rel="noopener noreferrer" href="/blog/context-leads-better-chatbots-better-conversation/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">더 많은 문맥 정보는 더 나은 챗봇<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>과 더 개인화된 대화로 이어집니다.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">챗봇과 상담사 간 대화를 어떻게 관리할 예정인가요?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">영업 담당자와 지원 담당자 간 문맥 정보 플로우를 개선하는 방안에 대해 이미 고민 중이라면,</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">AI 봇은 정확한 고객 데이터 수집과 로그 기록을 보장하는 완벽한 방법이 될 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">기업은 프런트엔드에서 챗봇 대화를 배포하고 백엔드에서 이를 관리할 수 있는 도구가 필요합니다. 이를 통해 상담사는 각 대화의 의도를 파악하고 상담사와 챗봇 간 핸드오프를 간소화할 수 있습니다.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">AI 봇이 고객에게 추천하거나 학습에 사용할 수 있는 리소스를 이미 보유하고 있나요?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">기업에 <a target="_blank" rel="noopener noreferrer" href="/blog/knowledge-base/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">지식 창고<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>가 있는 경우, 기존 헬프 센터 콘텐츠에서 문서를 추천하고 최단 가치 창출 시간에 기본적인 고객 전후상황을 포착하는 봇으로 시작하는 것이 좋습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">좀 더 많은 제어 기능을 원한다면 시각적 인터페이스가 있는 봇 빌더를 찾아보세요. 이를 통해 코드를 작성하지 않고도 맞춤형 봇 대화를 설계할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">자신의 지식 창고가 없는 봇은 제 기능을 못합니다. 지식 창고 없이 워크플로우에 봇을 구현하려고 하면 사용자에게 잘못된 정보를 제공할 위험이 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">한편, 인터넷에서 정보를 가져올 수 없는 시스템은 의사 결정이나 대화에 활용할 수 있는 데이터가 없습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><span id="9"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">챗봇에 대해 자주 묻는 질문</h2><div class="sc-ecc9c292-0 iUiEoJ"><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R6d9e76:--trigger:0" role="button" tabindex="0" aria-controls=":R6d9e76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">웹사이트에 AI 챗봇을 추가하는 이유는 무엇인가요?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R6d9e76:--panel:0" aria-hidden="true" aria-labelledby=":R6d9e76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">기업이 지원 서비스에 AI 챗봇을 추가하면 더 많은 고객에게 서비스를 제공하고, 첫 번째 응답 시간을 개선하며, 상담사의 효율성을 높일 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">챗봇은 고객이 스스로 답을 찾을 수 있도록 지원하고 빠른 해결책을 안내함으로써 <a target="_blank" rel="noopener noreferrer" href="/service/ticketing-system/email-management-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">이메일<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, 메시징 앱 및 기타 채널을 통해 수신되는 많은 양의 질문을 줄이는 데 도움이 됩니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">챗봇이 단순하고 반복적인 질문을 지원팀의 업무에서 덜어주면 상담사가 더 의미 있는 지원을 제공할 수 있는 시간을 확보할 수 있습니다. 자동화할 수 있는 작업을 지원에게 강요하는 것만큼 팀 생산성을 떨어뜨리는 것은 없습니다.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R6d9e76:--trigger:1" role="button" tabindex="0" aria-controls=":R6d9e76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">챗봇은 비즈니스에 어떤 도움이 되나요?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R6d9e76:--panel:1" aria-hidden="true" aria-labelledby=":R6d9e76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">AI 챗봇은 기업이 고객 지원을 확장하고 <a target="_blank" rel="noopener noreferrer" href="/blog/customer-engagement-actually-means/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">고객 참여<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>를 개선하며 더 좋은 <a target="_blank" rel="noopener noreferrer" href="/blog/why-companies-should-invest-in-the-customer-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">고객 경험<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>을 제공하는 데 도움이 될 수 있습니다. 다음은 봇의 도움으로 기업이 달성할 수 있는 사항입니다.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 hhFmhj" color="kale"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0zM6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85-6.9 6.9z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"> <strong>더 짧은 시간에 더 많은 고객을 지원하고 고객 만족도를 높임.</strong> <br/>많은 기업에 단순 질문으로 채워진 작은 모음이 있습니다. 이 모음은 기업이 받는 고객 요청의 대부분을 차지하며, 운영 비용을 불필요하게 치솟게 합니다. 이러한 자주 묻는 질문은 일반적으로 전환 기회가 거의 없고 사람의 개입 없이 쉽게 해결할 수 있으므로 봇이 처리하기에 매우 적합합니다.<br/>챗봇이 이러한 반복적인 기본 문의를 대신 처리하는 방법으로 지원팀은 더 짧은 시간에 더 많은 고객을 도울 수 있고 상담사는 더 중요한 문제에 더 많은 시간을 집중할 수 있습니다. 고객은 대기 시간이 단축되어 만족도가 높아지는 이점을 누릴 수 있습니다.<br/> </div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0zM6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85-6.9 6.9z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><strong>고객이 필요로 하는 즉시 도움을 제공하고 고객의 요구를 예측.</strong> <br/>상시 지원 제공은 더 이상 눈에 띄는 기능이 아니라 고객이 익숙하게 기대하는 기능입니다. 실제로 <a target="_blank" rel="noopener noreferrer" href="https://www.mckinsey.com/capabilities/operations/our-insights/social-media-as-a-service-differentiator-how-to-win" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">McKinsey의 연구<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>에 따르면 소비자의 40%가 기업이 1시간 이내에 응답할 것으로 기대한다고 합니다. 그리고 고객의 기대치가 계속 높아짐에 따라 이 수치는 더욱 높아질 것으로 예상됩니다.<br/>AI는 많은 챗봇을 구동하는 머신 러닝을 통해 기업이 고객의 니즈를 예측하고 고객이 질문하기도 전에 맞춤형 답변을 표시하게 도울 수 있습니다.<br/><a target="_blank" rel="noopener noreferrer" href="https://www.gartner.com/smarterwithgartner/how-proactive-customer-service-will-transform-customer-experience" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Gartner 통계<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>에 따르면 사전 대응적 고객 서비스는 순 추천 고객 지수, 고객 만족도 점수, 고객 노력 지수, 가치 향상 지수를 1%p 증가시킨 것으로 나타났습니다.<br/> </div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0zM6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85-6.9 6.9z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><strong>수익 개선.</strong> <br/><a target="_blank" rel="noopener noreferrer" href="https://www.gartner.com/en/newsroom/press-releases/2022-08-31-gartner-predicts-conversational-ai-will-reduce-contac" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Gartner<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>는 2026년까지 대화형 AI가 기업의 지원 센터 인건비를 800억 달러 절감하는 데 도움이 될 것으로 예측합니다. 이 예측은 기업이 흑자를 낼 것인가 아니면 적자를 내고 이해관계자에게 그 이유를 설명할 것인가를 가름할 수 있습니다.<br/>게다가 소셜 미디어를 통해 지원 문제를 해결하면 음성 통화보다 비용이 낮아질 수 있습니다. 메시징 및 채팅 채널은 상담사가 동시에 더 많은 고객을 지원할 수 있어 전체 처리량을 늘릴 수 있기 때문입니다. 또한 AI 챗봇은 반복되는 일반 문의 상당수를 자동화하여 해결할 수 있습니다. </div></li></ul> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R6d9e76:--trigger:2" role="button" tabindex="0" aria-controls=":R6d9e76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">AI 챗봇에는 어떤 기술이 사용되나요?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R6d9e76:--panel:2" aria-hidden="true" aria-labelledby=":R6d9e76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">AI 챗봇의 기반이 되는 두 가지 핵심 기술은 자연어 처리와 머신 러닝입니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Hoffman에 따르면 "많은 대화형 AI 도구는 지능형 검색 엔진으로 설명할 수 있습니다. 강력한 NLP(자연어 처리) 또는 NLU(자연어 이해)를 갖춘 도구는 사용자의 질문을 받아 기존의 키워드 기반 검색 알고리즘보다 훨씬 더 정확하게 셀프 서비스 리소스에 연결할 수 있습니다."</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">더 자세히 설명하면, NLP는 챗봇이 메시지의 내용과 맥락을 이해할 수 있게 해줍니다. 그러면 AI 챗봇이 이 정보를 사용하여 작업을 수행할 수 있습니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">반면 머신 러닝 알고리즘은 샘플 데이터를 사용하여 예측 모델을 구축하거나 통계 분석에 기반하여 조치를 취합니다. 앞서 언급했듯이 AI 챗봇은 채팅 데이터에 대한 머신 러닝을 사용하여 의사 결정과 예측을 내리고 이는 '연습'을 거듭할수록 점점 더 정확해지기 때문에 시간이 지날수록 성능이 향상됩니다.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R6d9e76:--trigger:3" role="button" tabindex="0" aria-controls=":R6d9e76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 lbhzaz">AI 챗봇은 어떻게 설치하나요?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R6d9e76:--panel:3" aria-hidden="true" aria-labelledby=":R6d9e76:--trigger:3" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">AI 챗봇 설치는 사용 중인 소프트웨어와 기술 숙련도에 따라 달라집니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">기술 전문가가 아닌 사용자를 위해 많은 솔루션에서 다양한 규칙, 트리거 및 자동화로 구성할 수 있는 시각적 챗봇 빌더를 제공합니다. 목적에 맞게 대화 플로우를 구성한 후에 챗봇을 표시할 위치에 코드를 삽입해야 합니다.</p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">물론 이는 기본적인 AI 챗봇 설치일 뿐입니다. 사용자가 헬프 센터에 챗봇을 연동하여 봇이 자주 묻는 질문에 자동으로 답변하고 리소스를 제공하게 할 수도 있습니다.</p></div></section></div></div> <p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><span id="10"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">ChatGPT의 대안을 사용해 볼 준비가 되셨나요?</h2></div><div class="StyledCol-sc-inuw62-0 jHrYwl Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma"><span id="Ready to try a ChatGPT alternative?"></span></p><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">수많은 ChatGPT 대체 솔루션이 있으며, 그 중 상당수는 각기 다른 영역에서 뛰어난 성능을 발휘합니다. 하지만 고객 서비스를 위한 최고의 봇을 찾고 있다면 Zendesk가 최선입니다. Zendesk 봇은 더 나은 고객 경험을 전달하기 위해 수조 개의 고객 서비스 데이터 포인트를 학습하였습니다. </p> <div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 hYxfuV" data-garden-id="buttons.anchor" data-garden-version="8.76.2">무료 평가판</a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">관련 챗봇 가이드</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">챗봇과 메시징을 사용해 고객 경험을 개선하는 방법에 대해 자세히 알아보세요.</p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv sc-e2fe0354-2 cTaaEo"><a href="/service/messaging/live-chat/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 cDdReM" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">실시간 채팅</span></a><a href="/service/messaging/whatsapp-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 cDdReM" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">비즈니스용 WhatsApp</span></a><a href="/service/messaging/twitter-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 cDdReM" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">비즈니스용 트위터</span></a><a href="/service/messaging/whatsapp-facebook/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 cDdReM" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">WhatsApp 메신저 연동</span></a><a 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class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">©Zendesk 2024</span></a></nav></div></div></div></footer></div></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"_sentryTraceData":"c5586b98ae8d4b60a2ac6ee14fb2fcaf-a9180390f6ce69cf-0","_sentryBaggage":"sentry-environment=production,sentry-release=Ira_g3owBcF4NaIvX0kgX,sentry-public_key=da50b2d2de4b407e94dc71c34d3bf27e,sentry-trace_id=c5586b98ae8d4b60a2ac6ee14fb2fcaf,sentry-sample_rate=0.1,sentry-transaction=%2Fservice%2Fmessaging%2F%5Bslug%5D,sentry-sampled=false","meta":{"alternates":{"dk":"https://www.zendesk.com/dk/service/messaging/chatbot/","se":"https://www.zendesk.com/se/service/messaging/chatbot/","it":"https://www.zendesk.com/it/service/messaging/chatbot/","es":"https://www.zendesk.es/service/messaging/chatbot/","mx":"https://www.zendesk.com.mx/service/messaging/chatbot/","de":"https://www.zendesk.de/service/messaging/chatbot/","kr":"https://www.zendesk.kr/service/messaging/chatbot/","fr":"https://www.zendesk.fr/service/messaging/chatbot/","nl":"https://www.zendesk.nl/service/messaging/chatbot/","us":"https://www.zendesk.com/service/messaging/chatbot/","jp":"https://www.zendesk.co.jp/service/messaging/chatbot/","br":"https://www.zendesk.com.br/service/messaging/chatbot/","gb":"https://www.zendesk.co.uk/service/messaging/chatbot/"},"related":["286171","610976","396671","619070"],"tags":[],"backupLocale":false},"attributes":{"tier-parent-url":"/service/messaging/","tier-hero-headline":"2023년 최고의 AI 챗봇: ChatGPT 및 대안","tier-hero-subheading":"ChatGPT는 AI 챗봇의 한 예일 뿐입니다. 필요에 가장 적합한 AI 챗봇을 찾아보세요.","tier-hero-image":"https://web-assets.zendesk.com/images/p-capabilities/messaging/hero-2x.jpg","tier-bg-hero-color":"6","tier-cta-1-text":"무료 평가판","tier-cta-1-url":"/register/","tier-hero-ctas":[{"tier-hero-cta-text":"데모 신청","tier-hero-cta-url":"/demo/"}],"tier-copy":[{"tier-copy-headline":"AI 챗봇이란 무엇인가요?","tier-copy-body":"인공지능인 챗봇은 기계학습(ML) 및 자연어 처리(NLP)를 통해 인간의 상호작용을 시뮬레이션하여 말을 이해하고 사람과 유사한 답변을 생성할 수 있는 컴퓨터 프로그램입니다.\r\n\r\nChatGPT 및 Google Bard와 같은 AI 챗봇은 자연어 처리를 통해 사용자의 프롬프트에 따라 텍스트, 이미지, 음악 등 모든 것을 생성할 수 있는 대규모 언어 모델(LLM)을 지원합니다. \r\n\r\n인텐트 모델 GPT-3 이상을 사용하는 AI 챗봇은 \u003ca href=\"/blog/generative-ai/\" rel=\"noopener\" target=\"_blank\"\u003e생성형 AI\u003c/a\u003e의 한 형태로, 대량의 데이터를 입력하여 사용자가 보고 싶어한다고 '생각하는' 텍스트, 이미지, 오디오 및 합성 데이터를 생성해냅니다.\r\n\r\n\u003cspan id=\"Best AI chatbots at a glance\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"최고의 AI 챗봇 한눈에 보기","tier-copy-body":"비즈니스에 적합한 챗봇을 고르는 가장 가장 좋은 방법은 직접 사용해 보는 것입니다. 계속 읽어 가면서 다양한 활용 사례 중에서 인기 있는 AI 챗봇에 대해 알아보세요.\r\n\r\n\u003cdiv style=\"overflow-x: auto\"\u003e\r\n\u003ctable style=\"table-layout: auto\"\u003e\r\n\r\n \u003cthead\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003e활용 사례\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003e소프트웨어\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003c/thead\u003e\r\n\r\n \u003ctbody\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n콘텐츠 생성 및 요약\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nChatGPT, Jasper, ChatSonic, Bard, copy.ai, HuggingChat, ZenoChat\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n고객 서비스 및 CX\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nZendesk\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n웹 브라우징\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nBard, Bing, Perplexity\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n번역\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nBard, ChatGPT\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n엔터테인먼트\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nMY AI, Character.AI, Replika, Pi\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n교육\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nKhanmigo, Socratic by Google\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n정신 건강\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nWoebot\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n연구\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nYou.com\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n대화\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nCharacter.AI, Replika, Claude\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n인사 및 채용\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nIdeal\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n코딩\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nChatGPT, Amazon CodeWhisperer\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n소셜 미디어\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nMy AI\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n데이터 수집, 분석 및 시각화\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nBing, Rose AI\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n그래픽\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nBing, Jasper, Character.AI, ChatSonic\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n작업 처리\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nHuggingChat, Claude\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n마케팅\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nChatSpot\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n영업 지원\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nCertainly, Claude\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003cspan id=\"24 best AI chatbots for 2023\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"2023년 최고의 AI 챗봇 24가지","tier-copy-body":"아래에서 2023년에 가장 인기 있는 AI 챗봇의 기능과 가격 등 자세한 정보를 살펴보겠습니다. 이 AI 챗봇은 사용자 리뷰, 일반적인 특징, 기능 및 성능을 기반으로 평가되었습니다. \r\n\r\n\u003cdiv class=\"grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cul\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#ChatGPT\"\u003eChatGPT\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Zendesk\"\u003eZendesk\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Bard\"\u003eBard\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Bing\"\u003eBing\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Claude\"\u003eClaude\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Perplexity AI\"\u003ePerplexity AI\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Jasper Chat\"\u003eJasper Chat\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Character.AI\"\u003eCharacter.AI\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#ChatSonic\"\u003eChatSonic\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Replika\"\u003eReplika\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#My AI\"\u003eMy AI\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Khanmigo\"\u003eKhanmigo\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cul\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Woebot Health\"\u003eWoebot Health\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Ideal\"\u003eIdeal\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Pi\"\u003ePi\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Copy.ai\"\u003eCopy.ai\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#You.com\"\u003eYou.com\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#ZenoChat\"\u003eZenoChat\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Amazon CodeWhisperer\"\u003eAmazon CodeWhisperer\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#HuggingChat\"\u003eHuggingChat\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Rose AI\"\u003eRose AI\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Socratic by Google\"\u003eSocratic by Google\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#ChatSpot\"\u003eChatport\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Certainly\"\u003eCertainly\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003ch3 id=\"ChatGPT\"\u003e1. \u003ca href=\"https://openai.com/blog/chatgpt\" rel=\"noopener\" target=\"_blank\"\u003eChatGPT\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 콘텐츠 제작 및 요약, 코딩, 연구 등의 광범위한 활용 사례\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e GPT-3.5 및 GPT-4\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"ChatGPT\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots11.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://openai.com/product\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nChatGPT는 대화 기능과 채팅의 맥락을 이해하는 능력으로 사용자들을 놀라게 하며 2022년 말에 입소문을 타기 시작했으며, \r\n\r\n인상적인 글쓰기, 요약, 코딩, 조사 및 구문 분석 기능이 강점입니다. ChatGPT는 다른 플러그인과 통합하여 더 향상된 기능을 전달할 수 있습니다. 주목할 만한 플러그인으로는 다음을 들 수 있습니다.\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eOpenTable을 통한 레스토랑 예약\u003c/li\u003e\r\n\r\n\t\u003cli\u003eKayak을 통한 호텔 예약\u003c/li\u003e\r\n\r\n\t\u003cli\u003eLink Reader를 통한 웹 사이트 요약\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVoxScript를 통한 대본이 포함된 YouTube 동영상 요약\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nGPT-3.5(무료 요금제에서 사용 가능)와 GPT-4(유료 요금제에서 사용 가능)와 같이 기존 인텐트 모델을 새롭게 업그레이드하여, 단연 독보적인 경쟁력을 자랑합니다. \r\n\r\n하지만 ChatGPT가 모든 활용 사례에 맞게 설계된 것은 아닙니다. 아직은 고객 대면 지원 도구로 사용하기에는 적합하지 않다는 점에 유의해야 합니다. \u003ca href=\"https://openai.com/gpt-4\" rel=\"noopener\" target=\"_blank\"\u003eOpenAI는 또한\u003c/a\u003e ChatGPT의 모델이 때때로 \"환각\"(잘못된 정보를 사실로 표시)을 일으킬 수 있으며 사회적 편견을 강화할 수 있기 때문에 위험이 높은 상황에서 사용하는 경우 \u003ca href=\"https://openai.com/research/gpt-4\" rel=\"noopener\" target=\"_blank\"\u003e사용자의\u003c/a\u003e 주의가 필요하다고 경고합니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e인간 피드백을 통한 강화 학습(RLHF)\u003c/li\u003e\r\n\r\n\t\u003cli\u003e대화 데이터 보존\u003c/li\u003e\r\n\r\n\t\u003cli\u003e문맥 이해\u003c/li\u003e\r\n\r\n\t\u003cli\u003e지속 학습\u003c/li\u003e\r\n\r\n\t\u003cli\u003e다국어\u003c/li\u003e\r\n\r\n\t\u003cli\u003e콘텐츠 생성\u003c/li\u003e\r\n\r\n\t\u003cli\u003e코드 작성\u003c/li\u003e\r\n\r\n\t\u003cli\u003e복잡한 문제 해결\u003c/li\u003e\r\n\r\n\t\u003cli\u003e사람과 유사한 대화\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChatGPT: 무료\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatGPT Plus: $20/월\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n연구 미리보기 기간에는 ChatGPT가 무료로 제공되지만, 언젠가는 중단될 가능성이 있습니다. OpenAI가 소프트웨어의 완성도를 높이기 위해 노력하는 동안 AI가 학습하고 계속해서 더 나은 답변을 제공할 수 있도록 응답 피드백을 받는 대가로 무료 버전이 있는 것입니다.\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e\r\n정보 없음\r\n\r\n\u003ch3 id=\"Zendesk\"\u003e2. \u003ca href=\"/service/ai/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e고객 서비스 \u0026 고객 경험\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e 독점\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Zendesk\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots22.jpg\" width=100% height=100% /\u003e\r\n\r\nAl에 대한 Zendesk의 고유한 접근 방식은 고객 서비스의 판도를 바꾸고 있습니다. \r\n\r\n시중에 나와 있는 많은 솔루션과 달리 Zendesk 챗봇은 배포하는 데 기술적 능력이 필요하지 않기 때문에 빠른 설정이 가능합니다. 또한 업계별 실제 고객 서비스 상호 작용에 대한 사전 교육을 받기 때문에 수동 설정에 드는 시간과 비용을 절약할 수 있습니다. \r\n\r\n또한 이외에도 다음과 같은 여러 측면에서 Zendesk 봇은 탁월한 고객 경험을 제공하는 데 도움이 될 수 있습니다.\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e사람의 개입 없이 모든 채널에서 고객 문제 해결 \u003c/li\u003e\r\n\r\n\t\u003cli\u003e고객을 헬프 센터 문서로 안내하여 셀프 서비스 개선\u003c/li\u003e\r\n\r\n\t\u003cli\u003e고객으로부터 전후상황을 수집하여 해결 속도 향상\u003c/li\u003e\r\n\r\n\t\u003cli\u003e사람의 개입이 필요할 때 담당 상담사에게 대화 전달\u003c/li\u003e\r\n\r\n\t\u003cli\u003e장바구니에 제품을 담아 논 고객에게 할인 코드를 보내는 등의 방법으로 판매 촉진 \u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ca href=\"https://www.zendesk.com/service/\" rel=\"noopener\" target=\"_blank\"\u003e업계 최고의 Zendesk 티켓 관리 시스템\u003c/a\u003e은 다양한 챗봇과 통합되어 봇과 사람 간의 원활한 전달을 보장하며, \u003ca href=\"https://www.zendesk.com/platform/conversations/\" rel=\"noopener\" target=\"_blank\"\u003e당사 플랫폼\u003c/a\u003e을 통해 봇을 맞춤 구성할 수 있습니다. \r\n\r\n대화형 봇 외에도 Zendesk는 상담사를 위한 생성형 AI 툴도 제공합니다. 일부 AI 기반 상담사 툴에는 언어, 의도(대화 내용), 감정(긍정적 또는 부정적)에 따라 요청을 적절한 상담사에게 \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650-About-intelligent-triage-and-Intelligence-in-the-context-panel\" rel=\"noopener\" target=\"_blank\"\u003e지능적으로 라우팅\u003c/a\u003e하고, 이러한 인사이트를 상담사와 공유하여 문제 해결 방법에 대한 유용한 맥락과 제안을 제공하는 기능이 포함되어 있습니다. \r\n\r\n또한 Zendesk Suite의 기능과 OpenAl의 강력한 기능을 결합하여 상담사를 위한 생성형 AI 솔루션을 더욱 강화하였습니다. \u003ca href=\"https://www.zendesk.com/newsroom/articles/zendesk-openai/\" rel=\"noopener\" target=\"_blank\"\u003eOpenAI와의 파트너십에 대해 자세히 알아보세요\u003c/a\u003e. \r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e의도 인식\u003c/li\u003e\r\n\r\n\t\u003cli\u003e감정 분석 기능을 추가한 이메일 봇\u003c/li\u003e\r\n\r\n\t\u003cli\u003e노코드 봇 빌더\u003c/li\u003e\r\n\r\n\t\u003cli\u003e옴니채널 배포\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"https://www.zendesk.com/marketplace/\" rel=\"noopener\" target=\"_blank\"\u003e타사 시스템과 연동 \u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e고객 전후상황 수집\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"https://www.zendesk.com/service/analytics/\" rel=\"noopener\" target=\"_blank\"\u003e리포팅 및 애널리틱스\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"https://www.zendesk.com/trust-center/\" rel=\"noopener\" target=\"_blank\"\u003e보안\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e봇에서 상담사로의 원활한 전달\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/routing-and-intelligence/\" rel=\"noopener\" target=\"_blank\"\u003e지능형 라우팅\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSuite Team: 상담사당 $55/월\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Growth: 상담사당 $89/월\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Professional: 상담사당 $115/월\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Enterprise: 상담사당 $169/월\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Enterprise Plus: 상담사당 $249/월\r\n*플랜은 연간 청구됩니다.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n14일\r\n\r\n\u003ch3 id=\"Bard\"\u003e3. \u003ca href=\"https://bard.google.com/\" rel=\"noopener\" target=\"_blank\"\u003eBard\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 콘텐츠 요약, 번역, 코딩\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e 대화 애플리케이션용 언어 모델(\u003ca href=\"https://blog.google/technology/ai/lamda/\" rel=\"noopener\" target=\"_blank\"\u003eLaMDA)\u003c/a\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Bard\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots332.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://blog.google/technology/ai/bard-google-ai-search-updates/\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nGoogle은 기존에는 영국과 미국의 제한된 사용자를 대상으로 LaMDA 기반 챗봇인 Bard를 출시했습니다. 하지만 이제 Bard는 널리 사용이 가능해졌습니다. \r\n\r\n현재 Bard는 코드 작성, 웹에서 이미지 생성, 응답을 소리 내어 읽는 기능 등 여러 가지 용도로 사용될 수 있습니다. Google은 이를 '호기심을 위한 발사대(launchpad for curiosity)'라고 부릅니다. 지금까지 이 신기술은 \u003ca href=\"https://arstechnica.com/gadgets/2023/03/google-bard-gets-better-at-homework-with-improved-math-and-logic-capabilities/\" rel=\"noopener\" target=\"_blank\"\u003e수학 및 논리 기반 문제\u003c/a\u003e에서 매우 우수한 성능을 발휘하는 것으로 보입니다.\r\n\r\n가짜 뉴스 유포 방지를 위한 Bard의 노력 덕분에 이제 많은 사람들에게 일반적인 용도로 사용하기에 효과적이라는 평을 듣습니다. 하지만 언제나 동일한 답변이 사용자에게 제공되는 것은 아니며, \u003ca href=\"https://www.washingtonpost.com/technology/2023/03/21/google-bard/\" rel=\"noopener\" target=\"_blank\"\u003e약간의 편향성을 보이는\u003c/a\u003e, 아직은 실험 단계에 있는 기술입니다. \r\n\r\n다른 새로운 챗봇과 마찬가지로, 아직 학습 중이고 몇 가지 결함이 있지만 이에 대한 설명은 Google에 맡겨야 할 것입니다. \u003ca href=\"https://support.google.com/bard/answer/13275745\" rel=\"noopener\" target=\"_blank\"\u003eGoogle\u003c/a\u003e은 이 기술이 부정확한 정보를 제공할 수 있으므로 법률, 재정 또는 의료 자문용으로 사용해서는 안 된다고 명시합니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e정보 증류\u003c/li\u003e\r\n\r\n\t\u003cli\u003e브레인스토밍 계획 및 솔루션\u003c/li\u003e\r\n\r\n\t\u003cli\u003e다양한 콘텐츠 유형에 대한 초안 생성\u003c/li\u003e\r\n\r\n\t\u003cli\u003e요약\u003c/li\u003e\r\n\r\n\t\u003cli\u003e공동 편집\u003c/li\u003e\r\n\r\n\t\u003cli\u003e캡션 작성\u003c/li\u003e\r\n\r\n\t\u003cli\u003e출처 인용\u003c/li\u003e\r\n\r\n\t\u003cli\u003e응답을 파일로 내보내기\u003c/li\u003e\r\n\r\n\t\u003cli\u003e코딩\u003c/li\u003e\r\n\r\n\t\u003cli\u003e텍스트 음성 변환\u003c/li\u003e\r\n\r\n\t\u003cli\u003e웹에서 이미지 생성\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGoogle Docs, Google Sheets 및 Gmail로 데이터 내보내기\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e \r\n\u003cul\u003e\r\n\t\u003cli\u003e무료\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e\r\n제공되지 않음\r\n\r\n\u003ch3 id=\"Bing\"\u003e4. \u003ca href=\"https://www.bing.com/new\" rel=\"noopener\" target=\"_blank\"\u003eBing\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 콘텐츠 제작 및 데이터 분석\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e GPT-4\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Bing\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots442.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://blogs.microsoft.com/blog/2023/02/07/reinventing-search-with-a-new-ai-powered-microsoft-bing-and-edge-your-copilot-for-the-web/\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nMicrosoft의 Bing은 2023년 5월 4일 OpenAI와의 파트너십을 통해 새로운 AI 챗봇을 대중에게 공개했습니다. 챗봇 사용자는 Bing 검색 엔진이나 앱을 사용해 AI 기반 결과를 볼 수도 있지만, 전체 Bing 채팅 대화 환경을 이용하려면 Microsoft Edge를 다운로드해야 합니다. \r\n\r\n일반적으로 Bing은 잘 알려진 정보나 전략을 찾거나, 콘텐츠 계획에 있어서 지원을 원하는 사람들에게 좋은 리소스입니다. \u003ca href=\"https://www.businessinsider.com/chatgpt-ai-compared-to-new-bing-search-chatbot-answers-2023-2\" rel=\"noopener\" target=\"_blank\"\u003e일부에서는 \u003c/a\u003e Bing이 경쟁사 봇보다 대화 창의성이 떨어진다고 평가하지만, 일반 사용자의 경우 일반적인 계획 수립, 답변 작성, 이미지 생성에 유용하게 사용할 수 있습니다. \r\n\r\n하지만 이 기술 역시 사고 경험이 적지 않았습니다. 예를 들어, 출시 직후 이 봇은 \u003ca href=\"https://www.theverge.com/23599441/microsoft-bing-ai-sydney-secret-rules\" rel=\"noopener\" target=\"_blank\"\u003e자신을 Sydney라고 부정확하게 식별\u003c/a\u003e했고, 2023년 2월 시점에 사용자에게 2022년이라고 주장하는 등 \u003ca href=\"https://twitter.com/MovingToTheSun/status/1625156575202537474?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1625156575202537474%7Ctwgr%5Eb553a115c45200796a0fa22fb4188a7c2cc7ab71%7Ctwcon%5Es1_c10\u0026ref_url=https%3A%2F%2Fpublish.twitter.com%2F%3Fquery%3Dhttps3A2F2Ftwitter.com2FMovingToTheSun2Fstatus2F1625156575202537474widget%3DTweet\" rel=\"noopener\" target=\"_blank\"\u003e부정확한 정보\u003c/a\u003e를 생성하기 시작했습니다.\r\n\r\n최근 업데이트에서 Bing은 시각적 검색과 엔터프라이즈급 챗봇을 추가하여 보안 기능과 더불어 챗봇 내에서 제공하는 답변에 대한 인용을 제공합니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e복합 연구 역량\u003c/li\u003e\r\n\r\n\t\u003cli\u003e대화형 답장\u003c/li\u003e\r\n\r\n\t\u003cli\u003e이미지 생성\u003c/li\u003e\r\n\r\n\t\u003cli\u003e시각적 검색 및 응답\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEdge 사이드바\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e \r\n\u003cul\u003e\r\n\t\u003cli\u003e무료\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n해당하지 않음\r\n\r\n\u003ch3 id=\"Claude\"\u003e5. \u003ca href=\"https://claude.ai/login\" rel=\"noopener\" target=\"_blank\"\u003eClaude\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 작업 지원\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e 헌법적 AI(CAI)\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Claude\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots552.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://claude.ai/login\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nClaude는 \u003ca href=\"https://www.anthropic.com/index/constitutional-ai-harmlessness-from-ai-feedback\" rel=\"noopener\" target=\"_blank\"\u003e헌법적 AI(CAI)\u003c/a\u003e를 사용하는 Anthropic의 생성형 AI 챗봇입니다. 이 소프트웨어는 인터넷 검색 없이 일반적인 쿼리에 응답한다는 의미에서 '독립형'이라고 일컬어집니다. Claude는 \"도움(Helpful), 정직(Honest), 무해(Harmless)\"의 약자인 \"HHH\" 시스템 아키텍처를 사용합니다.\r\n\r\n사용자는 원하는 응답을 받도록 배경 지식을 제시하여 Claude의 행동을 수정할 수 있습니다. Claude는 텍스트 분석, 요약, 창의적인 콘텐츠 제작에 도움을 주는 두 가지 유료 모델(Claude Instant 및 Claude 2)로 선보입니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e고객 서비스\u003c/li\u003e\r\n\r\n\t\u003cli\u003e법률 문서 스캔\u003c/li\u003e\r\n\r\n\t\u003cli\u003e라이프 코칭\u003c/li\u003e\r\n\r\n\t\u003cli\u003e지식창고 검색\u003c/li\u003e\r\n\r\n\t\u003cli\u003e문서 요약\u003c/li\u003e\r\n\r\n\t\u003cli\u003e영업 지원\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eClaude Instant:\u003c/li\u003e \r\n\u003cul\u003e\r\n\t\u003cli\u003e프롬프트: 100만 토큰당 $1.63\u003c/li\u003e\r\n\r\n\t\u003cli\u003e완료: 100만 토큰당 $5.51\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/ul\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eClaude 2: \u003c/li\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e프롬프트: 100만 토큰당 $11.02\u003c/li\u003e\r\n\r\n\t\u003cli\u003e완료: 100만 토큰당 $32.68\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n해당하지 않음\r\n\r\n\u003ch3 id=\"Perplexity AI\"\u003e6. \u003ca href=\"https://www.perplexity.ai/\" rel=\"noopener\" target=\"_blank\"\u003ePerplexity AI\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 출처와 함께 답변 및 추천 받기\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e GPT-4\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Perplexity AI\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots662.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.perplexity.ai/search/c46d7ba3-a899-4abb-b568-b16866d29141?s=u\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nPerplexity AI는 응답을 뒷받침하는 출처와 인용문을 제공하기 때문에 일반적으로 평판이 좋은 일반 지식 챗봇입니다. 사용자는 여전히 봇의 답변의 정확성을 확인하기 위해 실사를 수행해야 하지만, 이를 통해 가짜 뉴스와 AI 환각을 차단할 수 있습니다. \r\n\r\nPerplexity는 최근 다음 두 가지 기능을 새롭게 추가했습니다. Visual Perplexity 및 Llama Chat. Visual Perplexity를 사용하면 챗봇이 사진과 동영상을 사용해 사용자에게 응답할 수 있습니다. Llama Chat은 Meta의 Llama 2 모델을 기반으로 구축된 AI 챗봇으로, 일반적인 프로그래밍 언어를 지원하고 개발자의 코드 작업을 도와줍니다. \r\n\r\nCo-pilot은 Perplexity의 GPT-4 기반 AI 어시스턴트 기능으로, 사용자가 보다 타겟팅된 결과를 얻을 수 있도록 도와줍니다. 무료 계정을 사용하는 사용자는 4시간마다 5개의 쿼리만 입력할 수 있지만, 유료 요금제 사용자는 무료 요금제에서 최대 600개의 쿼리를 입력할 수 있습니다. 무료 요금제 사용자는 '빠른 검색'을 보다 자유롭게 사용할 수 있습니다. GPT-4로 구동되지 않으며 질문에 대한 기본 답변 및 검색 결과 제공과 같은 보다 기본적인 기능만 제공합니다. \r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eCopilot 검색 도우미\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePro 지원\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCommunity Discord 서버 액세스\u003c/li\u003e\r\n\r\n\t\u003cli\u003e실시간 웹 검색\u003c/li\u003e\r\n\r\n\t\u003cli\u003eLlama Chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVisual Perplexity\u003c/li\u003e\r\n\r\n\t\u003cli\u003e음성 명령\u003c/li\u003e\r\n\r\n\t\u003cli\u003e모바일 앱\u003c/li\u003e\r\n\r\n\t\u003cli\u003e이미지 검색\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e무료: 월 $0\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePro: 월 $20\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e\r\n7일\r\n\r\n\u003ch3 id=\"Jasper Chat\"\u003e7. \u003ca href=\"https://www.jasper.ai/chat\" rel=\"noopener\" target=\"_blank\"\u003eJasper Chat\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 콘텐츠 및 답글 작성\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e GPT-4, Anthropic 및 Google 모델\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Jasper Chat\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots772.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.jasper.ai/chat\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nJasper Chat은 기업용 AI 카피라이팅 챗봇입니다. Jasper 웹사이트에 따르면, 이 AI 봇은 브랜드가 톤의 일관성을 유지하고, 편집 지침과 회사 정보를 준수하며, 캠페인 협업을 간소화할 수 있도록 지원합니다.\r\n\r\n이 도구를 사용하려면 사용자는 프롬프트를 입력하고 필요한 경우 요청을 수정한 후 최종 결과를 내보내기만 하면 됩니다. 물론 답변은 편집 및 팩트 체크를 거쳐야 하지만, 리소스가 제한된 비즈니스에서 시작점으로 활용될 수 있는 봇입니다. \r\n\r\n이 챗봇의 주요 이점은 사용자 데이터에 대해 Jasper를 학습시키고 사용자가 제공한 정보나 결과물에 대한 소유권을 유지할 수 있다는 점입니다. 그러나 현재로서는 AI와 관련된 법률이나 판례가 없기 때문에 AI가 생성한 콘텐츠\u003ca href=\"https://www.copyright.gov/ai/\" rel=\"noopener\" target=\"_blank\"\u003e는 저작권법\u003c/a\u003e에 의해 보호되지 않을 수 있다는 점을 기억해야 합니다. 즉, 다른 사람이 여러분이 게시한 콘텐츠나 정보를 아무런 대가 없이 사용할 수 있습니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e카피라이팅\u003c/li\u003e\r\n\r\n\t\u003cli\u003e요약\u003c/li\u003e\r\n\r\n\t\u003cli\u003e아이디어 생성\u003c/li\u003e\r\n\r\n\t\u003cli\u003e콘텐츠 고도화\u003c/li\u003e\r\n\r\n\t\u003cli\u003e다국어\u003c/li\u003e\r\n\r\n\t\u003cli\u003e문맥에 맞는 답변\u003c/li\u003e\r\n\r\n\t\u003cli\u003e고해상도 이미지\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e크리에이터: 월 $39\u003c/li\u003e\r\n\r\n\t\u003cli\u003e팀: 월 $99\u003c/li\u003e\r\n\r\n\t\u003cli\u003e비즈니스 Jasper에 문의하세요*플랜은 매년 청구됩니다.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n7일\r\n\r\n\u003ch3 id=\"Character.AI\"\u003e8. \u003ca href=\"https://beta.character.ai/\" rel=\"noopener\" target=\"_blank\"\u003eCharacter.AI\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 엔터테인먼트 및 대화\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e GPT-3\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Character.AI\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots882.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://beta.character.ai/chat?char=UfP0O5pAw9vUz7kiVaen52L9h4f0XXkYIGMt08Tqdvc\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nCharacter.AI는 특정 캐릭터에게 기대할 수 있는 어조와 언어를 사용해 응답하며, 사용자가 대화하고 싶은 봇을 선택할 수 있습니다. 사용자가 선택할 수 있는 카테고리는 다음과 같습니다.\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003e도움말:\u003c/strong\u003e 데이트 코치, 심리학자, 모의 면접관, 피트니스 코치\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003e유명인:\u003c/strong\u003e 아리아나 그란데, 크리스티아누 호날두, 테일러 스위프트, 키아누 리브스, 스티븐 호킹\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003e게임 캐릭터:\u003c/strong\u003e 마리오, 루이지, 보우저, 네이선 드레이크, 섀도우 더 헤지혹\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003e영화 및 TV 캐릭터:\u003c/strong\u003e 레지나 조지, 캡틴 잭 스패로우, 캡틴 아메리카, 일레븐, 웬즈데이 아담스, 토니 스타크\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nCharacter.AI는 다른 챗봇보다 속도는 느리지만 옵션이 다양하며, 사용자가 좋아하는 스타 및 캐릭터와 재미있는 '대화'를 나누고, 디자인과 이미지를 받고, 게임을 하거나, 조언을 얻을 수 있습니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e문자 피드\u003c/li\u003e\r\n\r\n\t\u003cli\u003e캐릭터 생성\u003c/li\u003e\r\n\r\n\t\u003cli\u003e피드 생성\u003c/li\u003e\r\n\r\n\t\u003cli\u003e대화형 AI\u003c/li\u003e\r\n\r\n\t\u003cli\u003e캐릭터 음성\u003c/li\u003e\r\n\r\n\t\u003cli\u003e풍부한 답변\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e무료: 월 $0\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChacter.AI+: 월 $9.99\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n정보 없음\r\n\r\n\u003ch3 id=\"ChatSonic\"\u003e9. \u003ca href=\"https://writesonic.com/chat\" rel=\"noopener\" target=\"_blank\"\u003eChatSonic\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e콘텐츠 생성\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e GPT-3.5 및 GPT-4\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"ChatSonic\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots992.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://writesonic.com/chat\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nChatSonic은 OpenAI의 최신 인텐트 모델인 GPT-3.5와 GPT-4를 사용해 대화 경험을 향상시키기 때문에 ChatGPT에 비유되는 생성형 AI 챗봇입니다.\r\n\r\n플랫폼에서 사용자는 텍스트 또는 음성으로 프롬프트를 입력하고 캡션, 이메일 답장, 긴 형식의 기사 등, 모든 길이의 디지털 아트 출력물이나 콘텐츠를 요청할 수 있습니다. \r\n\r\nChatSonic은 또한 사용자가 더 쉽게 글을 작성하고 조사할 수 있도록 Chrome 확장 플러그인을 제공합니다. 이를 수행하는 한 가지 방법은 Google에서 질문을 검색할 때 필요한 정보를 표시하여 기사를 열어 일일이 검색할 필요가 없도록 하는 것입니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAI 아트 및 이미지 생성\u003c/li\u003e\r\n\r\n\t\u003cli\u003e콘텐츠 작성\u003c/li\u003e\r\n\r\n\t\u003cli\u003e통합 Google 검색\u003c/li\u003e\r\n\r\n\t\u003cli\u003e전문 개인 비서\u003c/li\u003e\r\n\r\n\t\u003cli\u003e음성 명령\u003c/li\u003e\r\n\r\n\t\u003cli\u003e콘텐츠 제안\u003c/li\u003e\r\n\r\n\t\u003cli\u003e노코드 봇 빌더\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI 기본서식\u003c/li\u003e\r\n\r\n\t\u003cli\u003e원클릭 워드프레스 내보내기\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e비즈니스: 월 $12.67(사용자 1명당 월 200,000단어)\u003c/li\u003e\r\n\r\n\t\u003cli\u003e무제한: 월 $16(사용자 1명당 단어 무제한)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: 최저가 월 $1,000\r\n*플랜은 연간 청구됩니다. 인텐트 모델, 단어 수 및 사용자 좌석에 따라 가격이 인상될 수 있습니다.\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e\r\n월 $0(사용자 1명당 월 10,000단어)\r\n\r\n\u003ch3 id=\"Replika\"\u003e10. \u003ca href=\"https://replika.com/\" rel=\"noopener\" target=\"_blank\"\u003eReplika\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 온정적인 대화, 엔터테인먼트 및 롤플레이\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e 독점적인 대규모 언어 모델 및 대본이 작성된 대화 콘텐츠\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Replika\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1102.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://replika.com/\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nReplika를 사용하면 아바타를 개인 맞춤화하여 재미있게 대화할 수 있습니다. 이 플랫폼은 이전에는 OpenAI와 제휴하여 대화, 전후상황 인식 및 롤플레이 대화의 품질을 개선했지만 이제는 독점 시스템에서 운영됩니다.\r\n\r\n아바타는 자상한 온라인 친구와 유사하지만, 지각이 있거나 정신 건강 전문가를 대신할 수 있는 존재가 아니므로 오락용으로만 사용해야 합니다. 또한 미리 알림을 설정하거나 수학 방정식에 답할 수 없고 다른 실전 기술도 부족하기 때문에 진정한 가상 도우미의 역할을 수행할 수 없습니다. \r\n\r\n무료 요금제에서는 봇과 채팅하고, 적립한 포인트를 사용하여 아바타를 커스터마이징하며, 코칭 세션을 경험하고, 게임이나 프롬프트를 선택하여 플레이하고, 디지털 친구의 일기장을 읽을 수 있습니다. 또한 Replika 봇과 음성 채팅을 하고 사진, 이모티콘, 음성 메시지를 보낼 수도 있습니다. \r\n\r\nReplika의 유료 요금제로 업그레이드하여 영상 통화, 고급 채팅을 사용하거나 가상 연애를 즐길 수도 있습니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e공감 대화\u003c/li\u003e\r\n\r\n\t\u003cli\u003e증강 현실(AR)\u003c/li\u003e\r\n\r\n\t\u003cli\u003e화상 통화\u003c/li\u003e\r\n\r\n\t\u003cli\u003e음성 메시지\u003c/li\u003e\r\n\r\n\t\u003cli\u003e리치 미디어\u003c/li\u003e\r\n\r\n\t\u003cli\u003e코칭\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e무료: 월 $0\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePRO: 월 $5.83\r\n*플랜은 연간 청구됩니다\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n정보 없음\r\n\r\n\u003ch3 id=\"My AI\"\u003e11. \u003ca href=\"https://www.snapchat.com/\" rel=\"noopener\" target=\"_blank\"\u003eMy AI\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 엔터테인먼트 및 대화\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003eOpenAI기술\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"My AI\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1112.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.snapchat.com/\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nMy AI라고 불리는 Snapchat의 AI는 대화하는 아바타의 모습과 의상을 커스터마이징할 수 있다는 점이 특징입니다. 스냅챗 사용자는 소셜 미디어 엔터테인먼트를 위한 최고의 선택인 My AI를 통해 대중 문화와 관련한 소식을 알아보고 여흥 거리를 찾으며 봇과 메시지를 주고받을 수 있습니다. \r\n\r\nSnapchat+ 가입자의 경우, My AI에게 스냅 사진을 보내면 스냅 사진으로 답장을 받게 됩니다. 또한, 프로필을 사용자 지정하여 My AI의 성격과 대화 스타일을 자신의 취향에 맞게 설정할 수 있습니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e텍스트 및 이미지 인식\u003c/li\u003e\r\n\r\n\t\u003cli\u003e스티커 및 비트모지 추천\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSnapchat에서 새 친구 찾기\u003c/li\u003e\r\n\r\n\t\u003cli\u003e로컬 이벤트 추천\u003c/li\u003e\r\n\r\n\t\u003cli\u003e글 및 뉴스 기사 추천\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e \r\n무료\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n해당하지 않음\r\n\r\n\u003ch3 id=\"Khanmigo\"\u003e12. \u003ca href=\"https://www.khanacademy.org/khan-labs\" rel=\"noopener\" target=\"_blank\"\u003eKhanmigo\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e교육\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e GPT-4\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Khanmigo\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1122.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.khanacademy.org/khan-labs\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nKhanmigo는 교육 기관인 칸 아카데미에서 만든 AI 챗봇으로, 교사와 튜터에게 학생을 가르치고 학생과 소통하는 효과적인 전략을 시연함으로써 학습을 촉진하는 것을 목표로 합니다. 또한 교사가 수업을 계획하고 학생의 요구 사항을 더 잘 이해하는 데 도움을 줍니다. \r\n\r\n또한 이 도구는 과제나 복잡한 주제를 이해하는 데 도움이 필요한 학생들에게 유용합니다. Khanigo는 소크라테스 방식을 활용하여 학생들이 스스로 정답을 찾을 수 있도록 도와줌으로써 비판적 사고력을 높이고 새로운 정보를 흡수할 수 있도록 지원합니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e칸 아카데미 연동\u003c/li\u003e\r\n\r\n\t\u003cli\u003e학생 진도에 대한 인사이트 및 리포트\u003c/li\u003e\r\n\r\n\t\u003cli\u003e성적평가 관련 권장 사항\u003c/li\u003e\r\n\r\n\t\u003cli\u003e수업 계획\u003c/li\u003e\r\n\r\n\t\u003cli\u003e맞춤형 AI 튜터링\u003c/li\u003e\r\n\r\n\t\u003cli\u003e탐구 활동\u003c/li\u003e\r\n\r\n\t\u003cli\u003e다국어 지원\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e월 기부금: 사용자당 $9\u003c/li\u003e\r\n\r\n\t\u003cli\u003e연간 기부금: 연간 $9\u003c/li\u003e\r\n\r\n\t\u003cli\u003e지역 액세스: 가격 요청\u003c/li\u003e\r\n\u003c/ul\u003e\r\n*챗봇을 사용하기 전에 기부를 권장합니다. \r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n정보 없음\r\n\r\n\u003ch3 id=\"Woebot Health\"\u003e13. \u003ca href=\"https://woebothealth.com/\" rel=\"noopener\" target=\"_blank\"\u003eWoebot Health\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 정신 건강 지원 및 체크인\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e 독점\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Woebot Health\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1132.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.businessinsider.com/therapy-chatbot-depression-app-what-its-like-woebot-2018-1\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nWoebot은 과학, AI, 자연어 처리(NLP)를 사용하여 사용자의 기분을 모니터링하고 24시간 연중무휴로 정신 건강과 관련한 지원을 제공하는 챗봇으로, 사용자가 복잡한 감정을 가라앉히고 24시간 내내 사색할 수 있도록 도와줍니다. 이 봇은 다음과 같은 임상적 접근 방식에 대해 학습합니다.\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e인지 행동 치료(CBT)\u003c/li\u003e\r\n\r\n\t\u003cli\u003e대인관계 심리치료(IPT)\u003c/li\u003e\r\n\r\n\t\u003cli\u003e변증법적 행동 치료(DBT)\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nWoebot은 불안, 우울증과 같은 질환이나 직장, 생활, 가족과 관련된 일상적인 스트레스 요인을 겪는 사람들을 돕는 것을 목표로 합니다. 사용자가 건강한 습관을 기르고, 대처 기술을 개발하며, 해로운 사고 방식을 극복하는 데 도움이 될 수 있습니다. \r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e공감 반응\u003c/li\u003e\r\n\r\n\t\u003cli\u003e풍부한 응답\u003c/li\u003e\r\n\r\n\t\u003cli\u003e스킬 구축 수업\u003c/li\u003e\r\n\r\n\t\u003cli\u003e일일 체크인\u003c/li\u003e\r\n\r\n\t\u003cli\u003e데이터 암호화\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e \r\n무료\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n해당하지 않음\r\n\r\n\u003ch3 id=\"Ideal\"\u003e14. \u003ca href=\"https://ideal.com/product/recruiting-chatbot/\" rel=\"noopener\" target=\"_blank\"\u003eIdeal\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e채용\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e 독점\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Ideal\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1142.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://ideal.com/product/recruiting-chatbot/\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nIdeal 챗봇은 채용 담당자가 지원자와 효과적인 소통하고, 전화 심사를 없애고, 지원자를 선발하며, 일반적인 인재 확보 활동 지원 등에 도움을 줍니다. 또한 채용팀에서 응답 심사 및 지원자 설문조사를 통해 우수한 지원자의 우선순위를 정할 수 있도록 해줍니다. \r\n\r\n또한 이 플랫폼은 일반 데이터 보호 규정(GDPR) 및 연방 계약 규정 준수 프로그램 사무국(OFCCP), 평등고용기회위원회(EEOC) 등의 \r\n글로벌 규정 준수 표준을 충족하므로, 플랫폼에 저장된 모든 데이터는 안전하게 보호됩니다. \r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e지원자 심사\u003c/li\u003e\r\n\r\n\t\u003cli\u003e일자리와 지원자 매칭\u003c/li\u003e\r\n\r\n\t\u003cli\u003e채용 및 인력 인사이트\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e \r\n\u003cul\u003e\r\n\t\u003cli\u003eIdeal에 문의\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\nIdeal에 문의\r\n\r\n\u003ch3 id=\"Pi\"\u003e15. \u003ca href=\"https://pi.ai/talk\" rel=\"noopener\" target=\"_blank\"\u003ePi\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e엔터테인먼트\r\n\r\n\u003cstrong\u003e\u003ca href=\"https://inflection.ai/inflection-1\" rel=\"noopener\" target=\"_blank\"\u003e모델\u003c/a\u003e:\u003c/strong\u003e Inflection-1\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Pi\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1152.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://pi.ai/talk\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nPi는 친근하고 호기심이 많으며 공감 능력이 뛰어난 개인용 인공지능입니다. 사용자가 봇을 개시하면 조언과 답변 요청, 가벼운 담소 등이 가능하다는 안내로 시작합니다. 또한 평가나 원치 않는 조언을 제공받는 데 관심이 없음을 표시하면 보다 민감한 주제에 대해서도 토론할 수 있습니다. \r\n\r\n이 봇은 사람처럼 대화형 메시지를 보내며, 이모티콘을 사용해 요점을 강조하기도 합니다. 봇은 무료로 대화할 수 있지만, Pi가 사용자가 공유한 세부 정보를 기억하도록 하려면 계정을 만들어야 합니다. \r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e대화형 응답\u003c/li\u003e\r\n\r\n\t\u003cli\u003e폭넓은 지식 창고\u003c/li\u003e\r\n\r\n\t\u003cli\u003e맞춤 추천 제공\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e무료: 월 $0\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n해당하지 않음\r\n\r\n\u003ch3 id=\"Copy.ai\"\u003e16. \u003ca href=\"https://www.copy.ai\" rel=\"noopener\" target=\"_blank\"\u003eCopy.ai\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 블로그 작성 및 이메일 마케팅\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e GPT-3 \r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Pi\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1162.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.copy.ai/\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\ncopy.ai 챗봇은 글쓰기와 관련된 모든 것을 전문적으로 다룹니다. 예를 들어 온라인 상점의 제품 설명, 디지털 광고의 마케팅 문구, 개인 블로그의 콘텐츠 등을 작성할 수 있습니다. \r\n\r\nCopy.ai는 무제한 브랜드 음성, 사전 구축된 프롬프트 템플릿 및 인포베이스가 제공되며 95개 이상의 언어로 콘텐츠를 생성할 수 있습니다. \r\n\r\n주제, 컨텍스트, 어조 등 프로젝트에 대한 세부 정보를 입력하여 시작할 수 있습니다. 이러한 시작 단계에서 봇의 출력을 살펴 추려내고 원하는 옵션을 선택할 수 있습니다. 그런 다음 편집하고 필요한 경우 세부 정보를 추가하고 원하는 플랫폼에 새 콘텐츠를 게시합니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e웹 스크래핑\u003c/li\u003e\r\n\r\n\t\u003cli\u003e동영상 요약\u003c/li\u003e\r\n\r\n\t\u003cli\u003e실시간 데이터\u003c/li\u003e\r\n\r\n\t\u003cli\u003e직관적인 문서 편집기\u003c/li\u003e\r\n\r\n\t\u003cli\u003e사전 구축된 프롬프트\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e영구 무료 요금제: 월 $0\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePro: 월 $36\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: 영업팀에 문의\r\n*가격은 연 단위 청구 가격입니다\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n7일\r\n\r\n\u003ch3 id=\"You.com\"\u003e17. \u003ca href=\"https://you.com/\" rel=\"noopener\" target=\"_blank\"\u003eYou.com\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e리서치\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e 독점\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"You.com\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1172.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://you.com/\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nYou.com은 질문에 답하고, 이메일과 코드를 작성하고, 복잡한 주제를 설명하고, 아이디어를 브레인스토밍할 수 있는 대화형 검색 엔진입니다. 답변을 찾기 위해 기사를 표시해야하는 일반적인 챗봇과 달리 You.com은 요점을 파악하고 메시지 형태로 답변을 제공합니다. \r\n\r\n또한 안전한 무료 플랫폼이며 침입성 광고가 표시되지 않습니다. 또 다른 장점은 사용자가 질문이나 문구를 입력하면 동영상, 이미지, 뉴스, 지도, 소셜 미디어와 같은 다른 콘텐츠 유형을 클릭하여 학습 스타일에 맞는 매체에서 답을 찾을 수 있다는 것입니다. \r\n\r\n또한 사용자는 You.com을 기본 검색 엔진으로 설정하고 Medium, Amazon, Home Depot, Target, X(이전 트위터) 등의 앱과 연동하여 검색 환경을 개인화할 수 있습니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e정보 검색\u003c/li\u003e\r\n\r\n\t\u003cli\u003e대화형 AI\u003c/li\u003e\r\n\r\n\t\u003cli\u003e작업 지원\u003c/li\u003e\r\n\r\n\t\u003cli\u003e개인화된 응답 및 권장 사항\u003c/li\u003e\r\n\r\n\t\u003cli\u003e문맥 이해\u003c/li\u003e\r\n\r\n\t\u003cli\u003e언어 번역\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e무료: 월 $0\u003c/li\u003e\r\n\r\n\t\u003cli\u003eYouPro: 월 $9.99\r\n*플랜은 연간 청구됩니다.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e\r\n제공되지 않음\r\n\r\n\u003ch3 id=\"ZenoChat\"\u003e18. \u003ca href=\"https://textcortex.com/templates/zeno-chat-gpt-alternative\" rel=\"noopener\" target=\"_blank\"\u003eZenoChat\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 카피라이팅 및 브레인스토밍\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e GPT-4 및 Sophos 2\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"ZenoChat\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1182.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://textcortex.com/templates/zeno-chat-gpt-alternative\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nZenoChat은 TextCortex의 자연어 생성(NLG) 도구입니다. \"\u003ca href=\"https://textcortex.com/templates/zeno-chat-gpt-alternative\" rel=\"noopener\" target=\"_blank\"\u003e개인화된 인텔리전스 경험\u003c/a\u003e\"을 위한 맞춤형 스타일, 지식 및 커뮤니케이션 니즈를 가진 사용자에 맞게 각 채팅을 맞춤화하는 것을 목표로 합니다. \r\n\r\n또한 이 소프트웨어는 문장을 다시 쓰거나 내부 문서를 편집하는 데 도움이 필요한 크리에이터를 위한 콘텐츠 생성 도구입니다. ZenoChat의 AI는 30억 개가 넘는 문장을 학습하여 표절을 줄이고 고유한 결과물을 생성합니다. 또한 20개 이상의 언어를 지원하므로 사용자가 다양한 문화와 배경을 가진 사람들과 소통할 수 있습니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e복사 편집 및 재작성\u003c/li\u003e\r\n\r\n\t\u003cli\u003e20개 이상의 지원 언어\u003c/li\u003e\r\n\r\n\t\u003cli\u003e아이디어 확장\u003c/li\u003e\r\n\r\n\t\u003cli\u003e개인 지능\u003c/li\u003e\r\n\r\n\t\u003cli\u003e모바일 및 데스크톱 통합\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e무료: 월 $0(하루 20개 창작물, 창작물당 125단어)\u003c/li\u003e\r\n\r\n\t\u003cli\u003e라이트: 월 $23.99\u003c/li\u003e\r\n\r\n\t\u003cli\u003e무제한: 월 $83.99\r\n*플랜은 연간 청구됩니다.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n해당하지 않음\r\n\r\n\u003ch3 id=\"Amazon CodeWhisperer\"\u003e19. \u003ca href=\"https://aws.amazon.com/codewhisperer/\" rel=\"noopener\" target=\"_blank\"\u003eAmazon CodeWhisperer\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 코딩\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e 독점\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Amazon CodeWhisperer\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1192.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://aws.amazon.com/codewhisperer/\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nAmazon CodeWhisperer는 Amazon Web Services에서 사용할 수 있는 도구입니다. 개발자가 안전한 애플리케이션을 빠르게 구축할 수 있도록 지원하는 AI 코딩 도우미입니다. \r\n\r\nCodeWhisperer는 프로그래밍용으로 제작되었으며 수십억 줄의 코드에 대한 학습을 거쳤습니다. 따라서 쉬운 코딩 방법이나 힘든 프로젝트 전반에 걸쳐 지원을 찾고 있는 프로그래머에게 최고의 리소스가 될 수 있습니다. \r\n\r\n또한 익숙하지 않은 API를 사용해 작업하거나 시간 집약적인 프로젝트를 간소화하려는 프로그래머에게 특히 유용합니다. 익히 알려진 보안 위험이 있는 산업에 종사하는 분들도 CodeWhisperer를 사용해 코드에 숨겨진 취약점을 찾아내고 제안을 검토하여 즉시 해결할 수 있습니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e실시간 코드 제안\u003c/li\u003e\r\n\r\n\t\u003cli\u003e취약점 식별\u003c/li\u003e\r\n\r\n\t\u003cli\u003e15개 이상의 프로그래밍 언어\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAWS 서비스와 연동\u003c/li\u003e\r\n\r\n\t\u003cli\u003e코드 보안 검사\u003c/li\u003e\r\n\r\n\t\u003cli\u003e참조 추적기\u003c/li\u003e\r\n\r\n\t\u003cli\u003e편향 방지\u003c/li\u003e\r\n\r\n\t\u003cli\u003e조직 라이선스 및 정책 관리\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIndividual tier: 월 $0\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProfessional: 사용자당 $39/월\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n제공되지 않음\r\n\r\n\u003ch3 id=\"HuggingChat\"\u003e20. \u003ca href=\"https://huggingface.co/chat/\" rel=\"noopener\" target=\"_blank\"\u003eHuggingChat\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 작업 처리, 이메일 작성 및 콘텐츠 생성\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e meta-llama/Llama-2-70b-chat-hf\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"HuggingChat\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1202.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://huggingface.co/chat/\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nHuggingChat은 스네이크 게임 코딩, 오늘 저녁 식재료 목록 작성, 기숙사로 이사하는 대학교 1학년 학생을 위한 이사 체크리스트 작성 등 사용자가 당면한 작업을 완료할 수 있도록 도와주는 HuggingFace의 오픈소스 챗봇입니다. \r\n\r\n일반적으로 이 봇은 자체 데이터를 사용하여 작업을 돕고 일반적인 콘텐츠를 작성합니다. 그러나 더 최신 정보를 표시해야 하는 경우 '웹 검색' 버튼을 토글하면 다른 온라인 결과와 더 밀접하게 일치하는 결과를 확인할 수 있습니다. \r\n\r\n또한 봇은 사용자의 다음 질문을 예측하여 질문에 대해 자세히 설명합니다. 그런 다음 계정이 있는 사용자는 나중에 다른 문의를 한 경우에도 스레드를 다시 참조하여 자세한 내용을 확인할 수 있습니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e대화형 인터페이스\u003c/li\u003e\r\n\r\n\t\u003cli\u003e맞춤 추천 제공\u003c/li\u003e\r\n\r\n\t\u003cli\u003e작업 지원\u003c/li\u003e\r\n\r\n\t\u003cli\u003e다국어 지원\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eHF 허브: 무료\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePro: 사용자당 $9/월\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: 사용자당 $20/월\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n제공되지 않음\r\n\r\n\u003ch3 id=\"Rose AI\"\u003e21. \u003ca href=\"https://rose.ai/\" rel=\"noopener\" target=\"_blank\"\u003eRose AI\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 데이터 정리 및 시각화\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e 독점\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Rose AI\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1212.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://docs.rose.ai/ask_rose_quick_start/\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nRose AI는 기존 AI와 봇의 경계를 넘나드는 대화형 데이터 검색 엔진이자 시각화 도구로, 이를 통해 데이터 과학자는 데이터를 빠르게 찾고, 정리하고, 시각화할 수 있습니다. 또한 Rose AI는 투자에 대해 비판적으로 생각하고, 수학적 논리를 이해하고, 타사 데이터베이스에 연결하며, 시각 또는 서면 형식으로 이해하기 쉬운 답변을 공유할 수 있습니다. \r\n\r\n이 AI의 경우, 이번에 소개한 일부 봇에 비해 대화형 기능은 떨어지지만 대화형 프롬프트에 답변과 시각화를 통해 응답합니다. 또한 사용자는 메타데이터와 원본 소스를 즉시 표시하여 상황에 맞는 답변을 찾을 수 있습니다.\r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eCSV 다운로드\u003c/li\u003e\r\n\r\n\t\u003cli\u003e감사 가능한 인터페이스\u003c/li\u003e\r\n\r\n\t\u003cli\u003e데이터 정리\u003c/li\u003e\r\n\r\n\t\u003cli\u003e데이터 시각화\u003c/li\u003e\r\n\r\n\t\u003cli\u003e데이터 마켓플레이스\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e등록할 연락처\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n문의할 연락처\r\n\r\n\u003ch3 id=\"Socratic by Google\"\u003e22. \u003ca href=\"https://socratic.org/\" rel=\"noopener\" target=\"_blank\"\u003eSocratic by Google\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e교육\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e Google AI 및 검색 기술\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Socratic by Google\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1222.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://apps.apple.com/us/app/socratic-by-google/id1014164514\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nGoogle의 Socratic은 모든 연령대의 학습자를 위한 검색 기반 챗봇입니다. 지루한 숙제를 풀어야 하거나 새로운 것을 배우고자 할 때, 목표를 달성하는 데 도움을 줄 수 있습니다. \r\n\r\n이 학습 도구는 12세 이상을 대상으로 설계되었습니다. '질문하기' 기능을 사용하면 12세 미만의 학생도 어른의 감독 하에 도움을 받을 수 있습니다. 사용자가 원하는 경우 질문을 직접 입력할 수도 있습니다. \r\n\r\n뿐만 아니라, Google의 상위 일치 항목과 쿼리 입력 후 상세한 설명을 시각화와 함께 보여줍니다. 그 외에도 평점이 높은 온라인 리소스와 전문가가 작성한 학습 가이드에 대한 링크도 제공하여 개선된 학습 경험을 전달합니다. \r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e무료 앱 및 학습 가이드\u003c/li\u003e\r\n\r\n\t\u003cli\u003e학습 모듈\u003c/li\u003e\r\n\r\n\t\u003cli\u003e검색 엔진 챗봇\u003c/li\u003e\r\n\r\n\t\u003cli\u003e단계별 설명\u003c/li\u003e\r\n\r\n\t\u003cli\u003e교육용 비디오\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e무료\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n해당하지 않음\r\n\r\n\u003ch3 id=\"ChatSpot\"\u003e23. \u003ca href=\"https://chatspot.ai/\" rel=\"noopener\" target=\"_blank\"\u003eChatSpot\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e마케팅\r\n\u003cstrong\u003e모델:\u003c/strong\u003e GPT-3 및 Dall-E\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"ChatSpot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1232.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://chatspot.ai/\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nChatSpot은 HubSpot의 AI 기반 마케팅 어시스턴트입니다(그러나 이 봇을 사용하기 위해 HubSpot을 사용할 필요는 없습니다). 공개 베타 버전의 경우 마케팅 팀의 이메일 초안 작성, 소셜 미디어 캡션 작성, 블로그 주제 생성 및 효과적인 클릭 유도 문안 개발에 도움을 줍니다. \r\n\r\n또한 마케팅 작업을 더 빠르게 처리할 수 있도록 미리 빌드된 템플릿이 함께 제공됩니다. 이러한 템플릿 중 일부는 YouTube 동영상 요약 및 뉴스 구독용이며, 사용자는 웹사이트를 스크랩하여 사이트에서 어떤 기술을 사용하는지 확인할 수도 있습니다. \r\n\r\n하지만 이 도구에는 몇 가지 제한 사항이 있습니다. 예를 들어, 해당 공급업체는 봇이 아직 학습 중이므로 결과가 언제나 정확한 것은 아니라고 말합니다. 또한 같은 스레드에 있어도 이전 메시지를 참조할 수 없고 영어 이외의 언어에서는 결과 정확도가 떨어집니다. \r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e적응 테스트\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSEO 제안\u003c/li\u003e\r\n\r\n\t\u003cli\u003e데이터 캡처\u003c/li\u003e\r\n\r\n\t\u003cli\u003e통합 콘텐츠 생성\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e무료\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n없음\r\n\r\n\u003ch3 id=\"Certainly\"\u003e24. \u003ca href=\"https://certainly.io/\" rel=\"noopener\" target=\"_blank\"\u003eCertainly\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003e활용 사례:\u003c/strong\u003e 영업 및 전자 상거래\r\n\r\n\u003cstrong\u003e모델:\u003c/strong\u003e OpenAI 기술\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Certainly\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/aichatbots1242.jpg\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://certainly.io/\" rel=\"noopener\" target=\"_blank\"\u003e이미지 출처\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\n기업은 Certainly 챗봇을 통해 매출 실적이 가장 좋은 영업사원을 모방할 수 있습니다. 이 봇은 온라인 판매 데이터를 사용해 구축되었기 때문에 전자 상거래 업계에 대한 고유한 인사이트를 제공합니다. 또한 미리 만들어진 템플릿이 제공되며, 정확한 데이터를 제공하고, \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/177820/certainly-ai-chatbot-agent-for-support/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk\u003c/a\u003e와 연동합니다. \r\n\r\n티켓 전달, 데이터 수집 및 고객 참여를 위한 도구가 되는 것을 목표로 하는 이 챗봇은 고객과 메시지의 맥락을 이해하는 기능을 통해 티켓에 사람의 손길이 필요할 때 영업 담당자에게 티켓을 전달하는 방법을 학습할 수 있습니다. \r\n\r\n\u003ch4\u003e기능:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e문맥 이해\u003c/li\u003e\r\n\r\n\t\u003cli\u003e자연어 이해\u003c/li\u003e\r\n\r\n\t\u003cli\u003e인간과 유사한 응답\u003c/li\u003e\r\n\r\n\t\u003cli\u003e원클릭 연동\u003c/li\u003e\r\n\r\n\t\u003cli\u003e상담사로의 원활한 전달\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e요금:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e스타터: 견적 받기\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePro: 견적 받기\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePremium: 견적 받기\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003e무료 평가판:\u003c/h4\u003e \r\n14일\r\n\r\n\u003cspan id=\"What to look for in an AI chatbot\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"AI 챗봇에서 살펴봐야 할 사항","tier-copy-body":"어떤 챗봇을 선택할지 여부는 여러 가지 요인에 따라 달라집니다. 이제 자신의 필요와 한계를 명확히 이해하기 위해 스스로에게 물어야 할 질문을 살펴 보겠습니다 .\r\n\r\n\u003ch3\u003e1. 어떤 용도로 사용할 것인가?\u003c/h3\u003e\r\n\r\n선호하는 챗봇을 선택할 때 가장 먼저 고려해야 할 사항은 목표와 의도한 활용 용도입니다. 각자의 가치를 지니는 모든 봇에는 \u003cstrong\u003eAI 및 NLP와 같은 표준 기능\u003c/strong\u003e이 있어야 합니다. 그 외에도 필수 기능은 업종에 따라 크게 달라질 수 있습니다.\r\n\r\n다음은 다양한 업종의 기업이 AI 챗봇에 투자하기 전에 자주 묻는 몇 가지 질문입니다. \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e이 챗봇은 어떤 모델을 기반으로 학습되었나요?\u003c/li\u003e\r\n \r\n\t\u003cli\u003e이 챗봇에 최근 데이터나 뉴스에 대한 정보가 필요한가요?\u003c/li\u003e\r\n\r\n\t\u003cli\u003e이미지, 코드, 음악, 동영상을 생성해야 하나요, 아니면 텍스트만 생성해야 하나요?\u003c/li\u003e\r\n \r\n\t\u003cli\u003e이 챗봇이 소스가 있는 문장을 백업할 수 있나요?\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003e2. 나의 목표는 무엇인가?\u003c/h3\u003e \r\n\r\n비즈니스에 맞는 AI 챗봇을 선택할 때는 목표를 평가하는 것이 중요합니다. 데이터 보안을 완벽하게 유지해야 하는 경우, 평편이 좋은 AI 챗봇에 돈을 써야할 수도 있습니다. \u003cstrong\u003e보안 및 고급 기능과 같은 주요 요구 사항은 유료 챗봇 요금제를 통해서만 제공되는 경우가 많습니다.\u003c/strong\u003e \r\n\r\n기업이 챗봇을 찾을 때 가질 수 있는 다양한 목표는 다음과 같습니다.\r\n\u003cul\u003e\r\n\t\u003cli\u003e내부 문서 편집\u003c/li\u003e\r\n\r\n\t\u003cli\u003e브레인스토밍\u003c/li\u003e\r\n\r\n\t\u003cli\u003e코드 생성\u003c/li\u003e\r\n\r\n\t\u003cli\u003e고객 서비스 개선\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n비즈니스 목표가 고객 경험 개선에 있지만 팀에 고도의 기술 지식이 없는 경우에는 Zendesk가 최선의 선택입니다.\r\n\r\n\u003ch3\u003e3. 솔루션이 내가 보유한 주요 시스템과 연동하는가?\u003c/h3\u003e\r\n \r\n비즈니스에는 다양한 통합 기능을 갖춘 챗봇이 필요합니다. 챗봇을 도입하기 전에 팀이 사용하는 다른 시스템과 챗봇이 연동될 수 있는지 확인하세요. \r\n\r\n이러한 시스템에는 고객 서비스 소프트웨어, CRM 및 마케팅 자동화 도구가 포함될 수 있습니다. 이상적으로는 관리자가 \u003cstrong\u003e쉽게 연동 서비스를 구성하고 코드가 필요 없는 빌더를 통해 봇을 사용자 지정할 수 있는 Zendesk와 같은 챗봇을 찾을 것입니다.\u003c/strong\u003e \r\n\r\n이러한 기능은 타사 개발자나 사내 팀을 고용할 리소스가 없는 \u003ca href=\"https://www.zendesk.com/smb/\" rel=\"noopener\" target=\"_blank\"\u003e중소기업(SMB)\u003c/a\u003e에 특히 이상적입니다.\r\n\r\n\u003ch3\u003e4. 어떤 채널에 배포해야 하는가?\u003c/h3\u003e \r\n\r\n업종에 관계없이 사용하는 모든 커뮤니케이션 플랫폼에 배포하여 도달 범위를 확대할 수 있는 챗봇을 선택하세요. 웹사이트, 메시징 앱, 소셜 미디어 채널에 소개할 수 있는 봇을 찾아보세요. 예를 들어 다음과 같은 플랫폼에 챗봇을 배포할 수 있습니다.\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003ca href=\"/service/messaging/whatsapp-business/\" rel=\"noopener\" target=\"_blank\"\u003e비즈니스용 WhatsApp\u003c/a\u003e\u003c/li\u003e\r\n \r\n\t\u003cli\u003e\u003ca href=\"/service/messaging/facebook-messenger-business/\" rel=\"noopener\" target=\"_blank\"\u003eMessenger\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/messaging/shopify-live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eShopify\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/messaging/apple-messages-for-business/\" rel=\"noopener\" target=\"_blank\"\u003eApple Messages for Business\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003eX (이전 \u003ca href=\"/service/messaging/twitter-business/\" rel=\"noopener\" target=\"_blank\"\u003eTwitter\u003c/a\u003e)\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003e5. 솔루션 설정, 사용 및 교육이 용이한가?\u003c/h3\u003e \r\n\r\n챗봇은 사용자 지정, 학습 및 구성을 위해 광범위한 코딩이 필요한 경우가 많습니다. 이는 대규모 IT 및 개발 팀에 필요한 솔루션으로, 일반인이 관리하기에는 어려움이 있습니다. 때로는 투박하고 코드 의존적인 봇이 필요할 수도 있지만, 이러한 봇은 막대한 비용만 발생하고 필요 없을 때가 더 많습니다. \r\n\r\n따라서 \u003cstrong\u003e기술적인 전문 지식이 거의 없는 사용자도 봇을 구성, 교육, 배포 및 유지 관리\u003c/strong\u003e할 수 있는 Zendesk와 같은 솔루션에 집중하는 것이 좋습니다. 더 좋은 방법은 관련 업계 데이터를 기반으로 구축된 봇을 선택해 수동 교육이 필요 없도록 하는 것입니다.\r\n\r\n\u003cspan id=\"AI chatbot FAQ\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"AI 챗봇에 대해 자주 묻는 질문","tier-copy-body":"마지막으로 AI 챗봇에 대해 가장 자주 묻는 질문에 대한 답변입니다. \r\n\r\n\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003e모든 것을 알고 있는 AI 챗봇이 있나요?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\n아니요. 챗봇의 지식은 학습된 정보로 제한되며, 이 정보는 오래되었거나 부정확할 수 있습니다. 봇이 인터넷 서핑을 할 수 있더라도 인간의 지식 범위와 사용자 피드백에 의존해 학습을 계속하기 때문에 부정확한 정보를 표시할 수 있습니다.\r\n\r\n그러나 특히 특정 틈새 시장에서 고도로 지식이 풍부한 봇이 있습니다. 예를 들어 Woebot은 정신 건강 관련 문제에 대한 지식이 풍부하며, Zendesk 봇은 서비스 관련 질문에 답할 수 있는 능력이 잘 갖추어져 있습니다. 또한 과거의 상호작용을 통해 학습함으로써 시간이 지남에 따라 더 나은 기능을 제공할 수 있습니다.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eAI 챗봇은 어떻게 구축하나요?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\n선택하는 챗봇에 따라 답변이 달라집니다. 일부 챗봇은 사용자 지정 코딩이 필요하지만, Zendesk처럼 사용자가 일련의 클릭이나 끌어서 놓기를 통해 \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4435802312730\" rel=\"noopener\" target=\"_blank\"\u003e봇을 구축\u003c/a\u003e할 수도 있습니다. \r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"챗봇의 사용 사례에는 어떤 것이 있나요?","tier-copy-body":"ChatGPT나 Google Bard와 같은 AI 애플리케이션이 업무 방식을 변화시킬 수 있는 것은 사실이지만, 기능을 자동화할 수 있는 많은 업무의 경우, 여전히 사람이 중요한 역할을 담당할 것입니다. 특히 실전 전문성과 공감 능력을 AI로 대체할 수 없는 고객 서비스 직무에서는 더욱 그렇습니다.\r\n\r\n다음은 챗봇의 간단하면서도 효과적인 사용 사례입니다.\r\n\r\n\u003ch3\u003e챗봇이 FAQ에 답변\u003c/h3\u003e\r\n\r\n봇은 특히 반복되는 기본 질문을 자동화하는 데 유용합니다. 이러한 질문은 지원팀이 예상할 수 있고, 원터치로 해결 가능한 유형입니다. \r\n\r\n고객은 단순 문의에 챗봇 사용을 선호하며, 이로써 상담사는 더 중요한 업무에 집중할 시간을 확보하고 더 의미 있는 지원을 제공할 수 있습니다.\r\n\r\n봇이 모든 문제를 처리할 수 있는 것은 아니기 때문에 봇은 상담사를 보조하여 고객을 라우팅하고 문맥 정보를 제공하는 등 상담사가 개입하여 문제를 더 빨리 해결하는 데 필요한 모든 정보를 제공합니다.\r\n\r\n\u003ch3\u003e챗봇으로 셀프 서비스 강화\u003c/h3\u003e\r\n\r\n대부분의 고객은 문제가 발생하여 스스로 문제를 해결하고자 할 때 온라인 리소스를 먼저 확인합니다. AI 챗봇은 채팅 인터페이스에서 고객에게 헬프 센터 페이지를 추천하는 방법으로 \u003ca href=\"/service/help-center/customer-self-service/\" rel=\"noopener\" target=\"_blank\"\u003e셀프 서비스 옵션\u003c/a\u003e을 강조해서 알릴 수 있습니다. \r\n\r\n고객이 방대한 지원 문서 목록을 샅샅이 뒤지는 대신 챗봇에 질문을 하면 AI가 지식창고를 검색하여 질문과 관련된 키워드를 찾아냅니다. 챗봇이 가장 관련성 높은 리소스를 찾으면 이를 고객에게 바로 연결해 줍니다. \r\n\r\n시간이 지남에 따라 챗봇이 더 많은 상호작용을 하고 더 많은 피드백을 받으면 고객에게 더 나은 서비스를 제공할 수 있습니다. 그 결과, 라이브 상담사는 심지어 피크 시간대에도 복잡한 고객 문의 처리에 더 많은 시간을 할애할 수 있습니다.\r\n\r\n인기 프리랜서 마켓플레이스인 \u003ca href=\"/customer/upwork/\" rel=\"noopener\" target=\"_blank\"\u003eUpwork\u003c/a\u003e가 이를 증명합니다. Upwork의 고객 지원 부사장인 Brent Pliskow는 이렇게 말합니다. \"Zendesk에 Forethought를 연동한 후 채팅 상호작용의 58%가 해결되었습니다. 나머지 42%만 저희 지원팀이 처리하죠.\"\r\n\r\n\u003ch3\u003e챗봇의 도움으로 글로벌 지원 제공\u003c/h3\u003e\r\n\r\n기업은 글로벌 지원 활동에 봇을 연동하여 해외 인력 채용 및 교육에 대한 필요성을 완화할 수 있습니다. 봇은 모든 시간대에 즉각적인 지원을 제공할 수 있는 비용 효율적인 방법입니다.\r\n\r\nAI 챗봇은 고객에게 모든 언어로 답변을 제공할 수 있습니다. 챗봇은 대화를 시작할 때 고객이 선호하는 언어를 묻거나 입력된 문구를 통해 고객이 어떤 언어를 사용하는지 파악할 수 있습니다.\r\n\r\n이는 스페인과 포르투갈에서 운영되는 스포츠용품 전문 소매업체인 \u003ca href=\"/customer/futbol-emotion/\" rel=\"noopener\" target=\"_blank\"\u003eFútbol Emotion\u003c/a\u003e과 같은 글로벌 브랜드에 특히 유용합니다. 이 회사는 Zendesk Suite와 Sunshine Conversations를 사용하여 탁월한 대화형 지원을 대규모로 제공합니다. 또한 더 많은 고객에게 서비스를 제공하기 위해 다국어 환경을 도입했는데, 이는 아프리카, 유럽 및 중동 지역으로 서비스를 확장하는 데 필수적이었습니다.\r\n\r\n\"Zendesk의 동기식 및 비동기식 채널을 결합하여 상담사 학습 곡선을 단축할 수 있었습니다. 채널과 언어별로 작업의 복잡성을 나눴기 때문이죠.\"라고 Fútbol Emotion의 전자상거래 매니저인 Daniel Hsu는 설명합니다.\r\n\r\n\u003ch3\u003e챗봇의 도움으로 티켓 급증 및 변동에 대응\u003c/h3\u003e\r\n\r\n챗봇은 잠들지 않기 때문에 주말이나 늦은 밤, 휴일 등 상담사가 근무하지 않는 시간에도 고객을 지원할 수 있습니다. 또한 계절적 트렌드에 따라 고객의 이커머스 습관이 크게 변동하기 때문에 챗봇은 기업이 높은 티켓 양을 처리하기 위해 계절별 직원을 고용할 필요성을 줄여줍니다.\r\n\r\n예를 들어, 챗봇은 블랙 프라이데이나 기타 트래픽이 많은 공휴일에 고객을 도울 수 있습니다. 또한 제품 업데이트 또는 출시 후와 이벤트 기간 동안 지원팀의 부담을 덜어줄 수 있습니다.\r\n\r\n익스트림 웰니스 플랫폼인 \u003ca href=\"/customer/spartan-race/\" rel=\"noopener\" target=\"_blank\"\u003eSpartan Race\u003c/a\u003e를 예로 들어보면, 이 기업은 소규모 상담사 팀이 레이스 중 급증하는 고객 요청에 대응하도록 Zendesk 챗봇을 배포했습니다. Spartan Race는 채팅량 9.5% 감소를 경험하며 팀의 실시간 채팅 가용성을 매일 3시간씩 늘렸습니다.\r\n\r\n\u003ch3\u003e영업용 챗봇\u003c/h3\u003e\r\n\r\n고객 서비스 사용 사례 외에도 잠재 고객 발굴을 위해 챗봇을 사용할 수 있습니다. \r\n\r\n챗봇은 여러 채널에서 리드를 발굴하여 리드 생성에 도움을 줄 수 있습니다. 또한 영업 상담사를 통하거나 이메일 및 전화번호 수집을 통해 잠재 고객을 영업 프로세스의 다음 단계로 넘길 수도 있습니다.\r\n\r\n예를 들어 봇은 웹사이트 방문자를 환영하고 영업팀 연락을 원하는지 물어볼 수 있습니다. 잠재 고객이 연락처 정보와 용건에 대해 메모를 남기면 봇이 해당 팀에 세부 정보를 전달할 수 있습니다. \r\n\r\n챗봇은 다음과 같은 확인 질문을 할 수 있습니다.\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e귀사의 규모는 어느 정도입니까?\u003c/li\u003e\r\n\r\n\t\u003cli\u003e직책이 무엇인가요?\u003c/li\u003e\r\n\r\n\t\u003cli\u003e어떤 기능이 필요하신가요?\u003c/li\u003e\r\n\r\n\t\u003cli\u003e어떤 문제가 발생했나요?\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n고객 서비스 소프트웨어에 봇을 연동하는 것과 동일한 방식으로 영업 CRM에 봇을 연동할 수 있습니다. 이를 통해 봇과 영업 담당자 간 원활한 핸드오프를 보장하고 영업팀에 상황 정보와 대화 내역을 제공합니다. \r\n\r\n\u003ch3\u003e마케팅용 챗봇\u003c/h3\u003e\r\n\r\n영업 챗봇과 마찬가지로 마케팅 챗봇도 잠재 고객으로부터 주요 정보와 인사이트를 수집하여 고객 확보 노력을 확장할 수 있습니다. 또한 웹사이트 페이지에 봇을 전략적으로 배치하여 전환율을 높일 수 있습니다.\r\n\r\n마케팅팀도 챗봇을 고객 참여 도구로 사용할 수 있습니다. 예를 들어 매트리스 브랜드 \u003ca href=\"/blog/5-innovative-ways-brands-using-bots-help-customers-connect/\" rel=\"noopener\" target=\"_blank\"\u003eCasper\u003c/a\u003e는 잠을 잘 못 자고 밤늦게까지 대화할 친구가 필요한 사람들을 위해 챗봇을 만들었습니다. 이 봇의 유일한 목적은 사람들이 Casper 브랜드에 더 가까이 다가갈 수 있도록 하는 것입니다. 또한 AI 기반 챗봇은 브랜드 음성을 학습할 수 있으므로 고객에게 친숙한 방식으로 대화할 수 있습니다.\r\n\r\n\u003ch3\u003e장바구니 이탈에 대응하는 챗봇\u003c/h3\u003e\r\n\r\n장바구니 이탈은 온라인 쇼핑 고객이 장바구니에 상품을 추가했지만 구매하지 않고 떠나는 경우 발생합니다. 전 세계 \u003ca href=\"https://baymard.com/lists/cart-abandonment-rate\" rel=\"noopener\" target=\"_blank\"\u003e장바구니 이탈률\u003c/a\u003e은 70%에 가까우며, 이 수치는 수년에 걸쳐 계속 증가하고 있습니다. 고객은 예상치 못한 배송비, 복잡한 결제 프로세스 또는 신뢰 부족으로 장바구니에서 이탈합니다.\r\n\r\n챗봇은 고객의 어떤 질문이든 답변하여 구매 또는 계정 업그레이드에 확신을 주는 매우 좋은 방법이 될 수 있습니다. 고객이 문의할 상황이 아니더라도 빠르고 편리하게 연락할 수 있는 옵션을 제공하는 것은 신뢰를 주는 일입니다.\r\n\r\n장바구니 이탈 챗봇은 고객에게 할인 혜택을 제공하여 구매 유인을 제공할 수도 있습니다. 고객이 상품을 언제 장바구니에 담았는지 알 수 있는 상황 정보에 액세스 되기만 하면 봇이 언제 할인을 제공할지 파악합니다. \r\n\r\nAI는 지능적인 맞춤 제안으로 장바구니 이탈 이후 워크플로우를 진행시킵니다. 따라서 AI 챗봇은 단순히 판매량을 늘리는 데 그치지 않고 고객 장바구니의 총 가치를 높이는 데도 도움이 될 수 있습니다.\r\n\r\n\u003ch3\u003e내부 지원용 챗봇\u003c/h3\u003e\r\n\r\n기업은 챗봇을 사용하여 직원을 지원할 수도 있습니다. 챗봇은 특히 셀프 서비스와 함께 모든 내부 지원 전략에 편리하게 추가될 수 있습니다.\r\n\r\n많은 IT 팀에서 지식창고를 사용하여 반복 질문을 줄이고 직원의 셀프 서비스 이용을 지원합니다. 챗봇은 직원에게 헬프 센터 문서를 바로 연결해 주는 방법으로 내부 셀프 서비스 활동을 확대하는 데 도움을 줄 수 있으며, 이는 직원 온보딩이나 전사적 변화가 있을 때 특히 유용합니다. \r\n\r\n또한 IT 또는 기타 내부 팀이 봇을 사용하여 Slack이나 이메일과 같은 편리한 채널로 FAQ에 답변할 수 있습니다. 외부 지원 챗봇과 마찬가지로 내부 지원 챗봇은 직원들이 24시간 내내 신속하게 도움을 받을 수 있도록 지원하므로 글로벌 기업이나 서로 다른 시간대에 있는 직원들이 있는 원격 팀에 유용합니다.\r\n\r\n\u003cspan id=\"7\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"AI 챗봇 트렌드에는 어떤 것이 있나요?","tier-copy-body":"조직에서 AI 봇을 사용하여 고객서비스팀 보조 및 고객 지원 간소화를 시작하지 않았다면, 이제 고려해 보세요. ChatGPT의 등장 이후 챗봇 기술은 지속적으로 발전해 왔으며, 고객은 점점 더 빠르고 편한 해결을 기대하고 있습니다. AI는 이제 확실히 현실이 되었습니다. \r\n\r\n아직 믿기지 않나요? 다음은 여러분의 생각을 바꿀 수 있는 몇 가지 AI 통계와 추세, 예측입니다. \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e2022년 ChatGPT가 인간중심적 텍스트를 만들면서 이룬 진보는 강력한 기술을 활용하는 Microsoft의 Bing AI와 같은 다른 주요 AI 발전의 시발점이 되었습니다. (\u003ca href=\"https://www.cnbc.com/2022/12/13/chatgpt-is-a-new-ai-chatbot-that-can-answer-questions-and-write-essays.html#:~:text=As%20of%20December%2013%2C%202022,rely%20on%20natural%20language%20processing.\" rel=\"noopener\" target=\"_blank\"\u003eCNBC\u003c/a\u003e)\u003c/li\u003e\r\n\u003cli\u003eGoogle은 작년에 ChatGPT의 큰 성공에 힘입어 개발에 착수한 새로운 AI 챗봇인 'Apprentice Bard'를 테스트하고 있습니다. (\u003ca href=\"https://www.cnbc.com/2023/01/31/google-testing-chatgpt-like-chatbot-apprentice-bard-with-employees.html#:~:text=Google%20is%20testing%20ChatGPT%2Dlike,efforts%20internally%20in%20recent%20weeks.\" rel=\"noopener\" target=\"_blank\"\u003eCNBC\u003c/a\u003e)\u003c/li\u003e\r\n\r\n\u003cli\u003e비즈니스 리더의 65%는 봇이 점점 더 인간과 비슷해지고 있다고 생각합니다. (\u003ca href=\"https://cxtrends.zendesk.com/trends/trend-1\" rel=\"noopener\" target=\"_blank\"\u003eZendesk\u003c/a\u003e)\u003c/li\u003e\r\n\r\n\t\u003cli\u003e고객의 67%는 봇이 대부분 정확한 정보를 제공한다고 생각합니다. (\u003ca href=\"https://cxtrends.zendesk.com/trends/trend-1\" rel=\"noopener\" target=\"_blank\"\u003eZendesk\u003c/a\u003e)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI 봇은 6개의 메시지 이하로 고객 대화를 수행하고 종료할 수 있습니다. (\u003ca href=\"https://www.tidio.com/blog/chatbot-statistics/\" rel=\"noopener\" target=\"_blank\"\u003eTidio\u003c/a\u003e)\u003c/li\u003e\r\n\r\n\t\u003cli\u003e챗봇 시장은 2032년까지 59억 달러 규모가 될 것으로 예상됩니다. (\u003ca href=\"https://www.globenewswire.com/news-release/2023/01/27/2596771/0/en/Chatbot-Market-Size-to-be-Worth-Around-USD-4-9-Billion-by-2032.html\" rel=\"noopener\" target=\"_blank\"\u003ePrecedence research\u003c/a\u003e)\u003c/li\u003e\r\n\r\n\t\u003cli\u003e고객의 77%가 AI 봇이 간단한 문제를 해결하는 데 유용하다고 답했습니다. (\u003ca href=\"https://cxtrends.zendesk.com/trends/trend-1\" rel=\"noopener\" target=\"_blank\"\u003eZendesk\u003c/a\u003e)\u003c/li\u003e\r\n\r\n\t\u003cli\u003e고객의 62%가 고객 서비스 담당자를 기다리는 것보다 서비스 봇을 사용하여 더 빠른 지원을 받길 원합니다. (\u003ca href=\"https://www.tidio.com/blog/chatbot-statistics/\" rel=\"noopener\" target=\"_blank\"\u003eTidio\u003c/a\u003e)\u003c/li\u003e\r\n\r\n\t\r\n\t\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"8\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"어떤 AI 챗봇이 귀사에 적합할까요?","tier-copy-body":"기업에 딱 맞는 챗봇 소프트웨어는 몇 가지 요소에 따라 달라집니다. 우선, 현재 지원 요구 사항과 사용 가능한 리소스를 확인합니다.\r\n\r\n기업의 비즈니스와 대상 고객에 적합한 봇이 필요하다면, 고객 서비스 솔루션이 기본 내장이나 타사 연동, 맞춤 코딩 등 사용자 친화적인 맞춤화 기능을 제공하는지 확인하세요. \r\n\r\n다음 질문에 답하여 지원팀의 운영 요구 사항에 적합한 챗봇 솔루션을 찾아보세요. \r\n\r\n\u003ch3\u003e해결하고자 하는 문제는 무엇이며, 이를 해결하기 위해 필요한 리소스는 무엇인가요?\u003c/h3\u003e\r\n\r\n봇을 사용하기 전에 조직 내 문제점을 파악하고 이를 해결하기 위해 이미 보유하고 있는 리소스를 파악하세요. 주의를 기울여야 할 사항은 다음과 같습니다.\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e일일 지원 요청 접수 건수\u003c/li\u003e\r\n\r\n\t\u003cli\u003e중복 질문 및 반복 작업\u003c/li\u003e\r\n\r\n\t\u003cli\u003e직원 효율성 및 휴식 시간\u003c/li\u003e\r\n\r\n\t\u003cli\u003e사용 중인 봇의 기능\u003c/li\u003e\r\n\r\n\t\u003cli\u003e특수 스킬을 보유한 상담사의 대기 시간\u003c/li\u003e\r\n\r\n\t\u003cli\u003e대기 시간이 긴 이유\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n여기에서 어떤 리소스 공백이 있는지 파악하고 이를 메울 수 있는 기능을 갖춘 챗봇을 선택하면 됩니다. \r\n\r\n\u003ch3\u003e챗봇이 다양한 채널에서 작동할 수 있을 만큼 유연한가요?\u003c/h3\u003e\r\n\r\n고객은 원하는 채널에서 지원 받길 기대하며, 이는 상대가 사람이든 봇이든 마찬가지입니다. 또한 선택의 자유 역시 기대합니다. \r\n\r\n따라서 챗봇이 다양한 채널에서 작동하는 것이 중요하고, AI 챗봇의 옴니채널 배포는 필수가 되었습니다. \r\n\r\n이상적으로는 고객이 사용하는 다음의 모든 디지털 채널에서 봇이 소통할 수 있어야 합니다.\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e웹사이트\u003c/li\u003e\r\n\r\n\t\u003cli\u003e모바일 앱\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSMS\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSlack\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWhatsApp\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFacebook\u003c/li\u003e\r\n\r\n\t\u003cli\u003eInstagram\u003c/li\u003e\r\n\r\n\t\u003cli\u003e트위터\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003e챗봇에 필요한 문맥 정보의 수준은 어느 정도인가요?\u003c/h3\u003e\r\n\r\n지원 센터의 규모가 상대적으로 작거나 대량의 지원 요청을 처리하지 않는 경우에는 봇이 솔루션을 제공하는 데 많은 데이터가 필요하지 않습니다. \r\n\r\n그러나 콜센터와 대규모 고객 서비스 부서는 시간이 지남에 따라 학습하고 개선할 수 있는 머신 러닝 챗봇을 선택해야 합니다. 챗봇이 정확한 결과물을 출력하려면 계속해서 챗봇을 훈련해야 한다는 점을 기억하세요.\r\n\r\n\"AI 기술이 고객의 입력을 이해하는 데 점점 더 '스마트'해지고 있지만 봇에게 출력하도록 지시하는 내용은 기업이 관리하는 다른 콘텐츠와 마찬가지로 반드시 모니터링하고, 최신 상태로 유지하며, 성능 및 관련성에 대해 자주 감독해야 합니다.\"라고 Zendesk의 셀프 서비스 및 자동화 담당 이사인 Madison Hoffman은 말합니다. \r\n\r\n모든 인공지능 솔루션의 핵심 구성 요소는 데이터입니다. 데이터가 많을수록 인공지능 챗봇이 더 빠르게 학습하고 개선할 수 있습니다. 요컨대, \u003ca href=\"/blog/context-leads-better-chatbots-better-conversation/\" rel=\"noopener\" target=\"_blank\"\u003e더 많은 문맥 정보는 더 나은 챗봇\u003c/a\u003e과 더 개인화된 대화로 이어집니다.\r\n\r\n\u003ch3\u003e챗봇과 상담사 간 대화를 어떻게 관리할 예정인가요?\u003c/h3\u003e\r\n\r\n영업 담당자와 지원 담당자 간 문맥 정보 플로우를 개선하는 방안에 대해 이미 고민 중이라면, \r\nAI 봇은 정확한 고객 데이터 수집과 로그 기록을 보장하는 완벽한 방법이 될 수 있습니다. \r\n\r\n기업은 프런트엔드에서 챗봇 대화를 배포하고 백엔드에서 이를 관리할 수 있는 도구가 필요합니다. 이를 통해 상담사는 각 대화의 의도를 파악하고 상담사와 챗봇 간 핸드오프를 간소화할 수 있습니다.\r\n\r\n\u003ch3\u003eAI 봇이 고객에게 추천하거나 학습에 사용할 수 있는 리소스를 이미 보유하고 있나요?\u003c/h3\u003e\r\n\r\n기업에 \u003ca href=\"/blog/knowledge-base/\" rel=\"noopener\" target=\"_blank\"\u003e지식 창고\u003c/a\u003e가 있는 경우, 기존 헬프 센터 콘텐츠에서 문서를 추천하고 최단 가치 창출 시간에 기본적인 고객 전후상황을 포착하는 봇으로 시작하는 것이 좋습니다. \r\n\r\n좀 더 많은 제어 기능을 원한다면 시각적 인터페이스가 있는 봇 빌더를 찾아보세요. 이를 통해 코드를 작성하지 않고도 맞춤형 봇 대화를 설계할 수 있습니다.\r\n\r\n자신의 지식 창고가 없는 봇은 제 기능을 못합니다. 지식 창고 없이 워크플로우에 봇을 구현하려고 하면 사용자에게 잘못된 정보를 제공할 위험이 있습니다.\r\n\r\n한편, 인터넷에서 정보를 가져올 수 없는 시스템은 의사 결정이나 대화에 활용할 수 있는 데이터가 없습니다.\r\n\r\n\u003cspan id=\"9\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"챗봇에 대해 자주 묻는 질문","tier-copy-body":"\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003e웹사이트에 AI 챗봇을 추가하는 이유는 무엇인가요?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\n기업이 지원 서비스에 AI 챗봇을 추가하면 더 많은 고객에게 서비스를 제공하고, 첫 번째 응답 시간을 개선하며, 상담사의 효율성을 높일 수 있습니다. \r\n\r\n챗봇은 고객이 스스로 답을 찾을 수 있도록 지원하고 빠른 해결책을 안내함으로써 \u003ca href=\"/service/ticketing-system/email-management-software/\" rel=\"noopener\" target=\"_blank\"\u003e이메일\u003c/a\u003e, 메시징 앱 및 기타 채널을 통해 수신되는 많은 양의 질문을 줄이는 데 도움이 됩니다.\r\n\r\n챗봇이 단순하고 반복적인 질문을 지원팀의 업무에서 덜어주면 상담사가 더 의미 있는 지원을 제공할 수 있는 시간을 확보할 수 있습니다. 자동화할 수 있는 작업을 지원에게 강요하는 것만큼 팀 생산성을 떨어뜨리는 것은 없습니다.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003e챗봇은 비즈니스에 어떤 도움이 되나요?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nAI 챗봇은 기업이 고객 지원을 확장하고 \u003ca href=\"/blog/customer-engagement-actually-means/\" rel=\"noopener\" target=\"_blank\"\u003e고객 참여\u003c/a\u003e를 개선하며 더 좋은 \u003ca href=\"/blog/why-companies-should-invest-in-the-customer-experience/\" rel=\"noopener\" target=\"_blank\"\u003e고객 경험\u003c/a\u003e을 제공하는 데 도움이 될 수 있습니다. 다음은 봇의 도움으로 기업이 달성할 수 있는 사항입니다.\r\n\r\n\u003cul class=\"list-check-circle-fill\"\u003e\r\n\r\n\t\u003cli\u003e\u003cstrong\u003e더 짧은 시간에 더 많은 고객을 지원하고 고객 만족도를 높임.\u003c/strong\u003e\r\n\r\n많은 기업에 단순 질문으로 채워진 작은 모음이 있습니다. 이 모음은 기업이 받는 고객 요청의 대부분을 차지하며, 운영 비용을 불필요하게 치솟게 합니다. 이러한 자주 묻는 질문은 일반적으로 전환 기회가 거의 없고 사람의 개입 없이 쉽게 해결할 수 있으므로 봇이 처리하기에 매우 적합합니다.\r\n\r\n챗봇이 이러한 반복적인 기본 문의를 대신 처리하는 방법으로 지원팀은 더 짧은 시간에 더 많은 고객을 도울 수 있고 상담사는 더 중요한 문제에 더 많은 시간을 집중할 수 있습니다. 고객은 대기 시간이 단축되어 만족도가 높아지는 이점을 누릴 수 있습니다.\u003c/li\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\t\u003cli\u003e\u003cstrong\u003e고객이 필요로 하는 즉시 도움을 제공하고 고객의 요구를 예측.\u003c/strong\u003e\r\n\r\n상시 지원 제공은 더 이상 눈에 띄는 기능이 아니라 고객이 익숙하게 기대하는 기능입니다. 실제로 \u003ca href=\"https://www.mckinsey.com/capabilities/operations/our-insights/social-media-as-a-service-differentiator-how-to-win\" rel=\"noopener\" target=\"_blank\"\u003eMcKinsey의 연구\u003c/a\u003e에 따르면 소비자의 40%가 기업이 1시간 이내에 응답할 것으로 기대한다고 합니다. 그리고 고객의 기대치가 계속 높아짐에 따라 이 수치는 더욱 높아질 것으로 예상됩니다.\r\n\r\nAI는 많은 챗봇을 구동하는 머신 러닝을 통해 기업이 고객의 니즈를 예측하고 고객이 질문하기도 전에 맞춤형 답변을 표시하게 도울 수 있습니다. \r\n\r\n\u003ca href=\"https://www.gartner.com/smarterwithgartner/how-proactive-customer-service-will-transform-customer-experience\" rel=\"noopener\" target=\"_blank\"\u003eGartner 통계\u003c/a\u003e에 따르면 사전 대응적 고객 서비스는 순 추천 고객 지수, 고객 만족도 점수, 고객 노력 지수, 가치 향상 지수를 1%p 증가시킨 것으로 나타났습니다.\u003c/li\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\t\u003cli\u003e\u003cstrong\u003e수익 개선.\u003c/strong\u003e\r\n\r\n\u003ca href=\"https://www.gartner.com/en/newsroom/press-releases/2022-08-31-gartner-predicts-conversational-ai-will-reduce-contac\" rel=\"noopener\" target=\"_blank\"\u003eGartner\u003c/a\u003e는 2026년까지 대화형 AI가 기업의 지원 센터 인건비를 800억 달러 절감하는 데 도움이 될 것으로 예측합니다. 이 예측은 기업이 흑자를 낼 것인가 아니면 적자를 내고 이해관계자에게 그 이유를 설명할 것인가를 가름할 수 있습니다.\r\n\r\n게다가 소셜 미디어를 통해 지원 문제를 해결하면 음성 통화보다 비용이 낮아질 수 있습니다. 메시징 및 채팅 채널은 상담사가 동시에 더 많은 고객을 지원할 수 있어 전체 처리량을 늘릴 수 있기 때문입니다. 또한 AI 챗봇은 반복되는 일반 문의 상당수를 자동화하여 해결할 수 있습니다. \u003c/li\u003e\r\n\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eAI 챗봇에는 어떤 기술이 사용되나요?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nAI 챗봇의 기반이 되는 두 가지 핵심 기술은 자연어 처리와 머신 러닝입니다. \r\n\r\nHoffman에 따르면 \"많은 대화형 AI 도구는 지능형 검색 엔진으로 설명할 수 있습니다. 강력한 NLP(자연어 처리) 또는 NLU(자연어 이해)를 갖춘 도구는 사용자의 질문을 받아 기존의 키워드 기반 검색 알고리즘보다 훨씬 더 정확하게 셀프 서비스 리소스에 연결할 수 있습니다.\"\r\n\r\n더 자세히 설명하면, NLP는 챗봇이 메시지의 내용과 맥락을 이해할 수 있게 해줍니다. 그러면 AI 챗봇이 이 정보를 사용하여 작업을 수행할 수 있습니다.\r\n\r\n반면 머신 러닝 알고리즘은 샘플 데이터를 사용하여 예측 모델을 구축하거나 통계 분석에 기반하여 조치를 취합니다. 앞서 언급했듯이 AI 챗봇은 채팅 데이터에 대한 머신 러닝을 사용하여 의사 결정과 예측을 내리고 이는 '연습'을 거듭할수록 점점 더 정확해지기 때문에 시간이 지날수록 성능이 향상됩니다.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eAI 챗봇은 어떻게 설치하나요?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nAI 챗봇 설치는 사용 중인 소프트웨어와 기술 숙련도에 따라 달라집니다. \r\n\r\n기술 전문가가 아닌 사용자를 위해 많은 솔루션에서 다양한 규칙, 트리거 및 자동화로 구성할 수 있는 시각적 챗봇 빌더를 제공합니다. 목적에 맞게 대화 플로우를 구성한 후에 챗봇을 표시할 위치에 코드를 삽입해야 합니다. \r\n\r\n물론 이는 기본적인 AI 챗봇 설치일 뿐입니다. 사용자가 헬프 센터에 챗봇을 연동하여 봇이 자주 묻는 질문에 자동으로 답변하고 리소스를 제공하게 할 수도 있습니다.\r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cspan id=\"10\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""}],"tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"tier-subheading":"2023년 최고의 AI 챗봇을 위한 가이드 ","tier-hero-description":"챗봇은 수십 년 전부터 사용되어 왔지만, 2022년 11월 OpenAI가 ChatGPT를 출시한 이후 최근 그 인기가 급상승하고 있습니다. 현재 ChatGPT를 대체할 수 있는 서비스들이 계속해서 시장에 등장하고 있습니다. \r\n\r\n이러한 챗봇의 등장으로 \u003ca href=\"https://www.zippia.com/advice/artificial-intelligence-statistics/\" rel=\"noopener\" target=\"_blank\"\u003e전 세계 AI 사용자의 77%\u003c/a\u003e가 더 쉽게 업무를 처리하고, 창의력을 발휘하며, 뛰어난 고객 경험(CX)을 제공하고, 게임을 만들거나 직접 플레이하며, 짧은 시나 단편 소설을 창작하고, 정보를 찾는 등 다양한 작업을 수행할 수 있게 되었습니다.\r\n\r\n한편, ChatGPT가 대화형 생성 인공지능(AI) 분야의 선두주자인 것은 맞지만 모든 활용 사례에 맞게 설계된 것은 아닙니다. 2023년 최고의 AI 챗봇에 대해 자세히 알아보세요. \r\n\r\n\u003cul class=\"bordered\"\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#What are AI chatbots?\"\u003eAI 챗봇이란 무엇인가요?\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Best AI chatbots at a glance\"\u003e인기 AI 챗봇 한눈에 보기\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#24 best AI chatbots for 2023\"\u003e2023년 최고의 AI 챗봇 24개\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#What to look for in an AI chatbot\"\u003eAI 챗봇에서 살펴봐야 할 사항\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#AI chatbot FAQ\"\u003eAI 챗봇 FAQ\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Ready to try a ChatGPT alternative?\"\u003eChatGPT의 대안을 사용해 볼 준비가 되셨나요?\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"What are AI chatbots?\"\u003e\u003c/span\u003e","tier-center-screen-checkbox":"1","tier-center-screen-headline":"ChatGPT의 대안을 사용해 볼 준비가 되셨나요?","tier-center-screen-body":"\u003cspan id=\"Ready to try a ChatGPT alternative?\"\u003e\u003c/span\u003e\r\n\r\n\u003cp\u003e수많은 ChatGPT 대체 솔루션이 있으며, 그 중 상당수는 각기 다른 영역에서 뛰어난 성능을 발휘합니다. 하지만 고객 서비스를 위한 최고의 봇을 찾고 있다면 Zendesk가 최선입니다. Zendesk 봇은 더 나은 고객 경험을 전달하기 위해 수조 개의 고객 서비스 데이터 포인트를 학습하였습니다. \u003c/p\u003e\r\n","tier-center-cta-text":"무료 평가판","tier-center-cta-url":"/register/","tier-resource-checkbox":"1","tier-resource-headline":"관련 챗봇 가이드","tier-resource-description":"챗봇과 메시징을 사용해 고객 경험을 개선하는 방법에 대해 자세히 알아보세요.","tier-resource-links":"\u003ca href=\"/service/messaging/live-chat/\"\u003e실시간 채팅\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/whatsapp-business/\"\u003e비즈니스용 WhatsApp\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/twitter-business/\"\u003e비즈니스용 트위터\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/whatsapp-facebook/\"\u003eWhatsApp 메신저 연동\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/shopify-live-chat/\"\u003eShopify 라이브 채팅\u003c/a\u003e\r\n\u003ca href=\"/service/ai/\"\u003e고객 서비스 AI\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/\"\u003e고객 서비스 메시지\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/apple-messages-for-business/\"\u003eApple Messages for Business\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/wordpress-live-chat/\"\u003e워드프레스 라이브 챗\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/best-free-live-chat-software/\"\u003e실시간 채팅 소프트웨어\u003c/a\u003e","_wp_old_slug":"test-chatbot","_tms_delivery":"2023-10-02 00:20:15","_edit_lock":"1713815417:5395","_edit_last":"5395","_wp_old_date":"2023-05-30","tier-cta-headline":"Zendesk 챗봇 보기","tier-cta-2-text":"데모 신청","last_modified_by":"wenniaoqu","canonical":"https://www.zendesk.kr/service/messaging/chatbot/","seoTitle":"2023년 최고의 AI 챗봇: ChatGPT 및 대안","seoDescription":"ChatGPT와 같은 AI 챗봇은 업무와 재미 모두에 유용합니다. 하지만 ChatGPT가 유일한 옵션은 아닙니다. 몇 가지 주요 대안을 살펴보겠습니다.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-5.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-5.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","path":"/service/messaging/chatbot/","title":"2023년 최고의 AI 챗봇: ChatGPT 및 대안","publishedAt":"2023-06-02 15:26:01","updatedAt":"2024-04-22 19:49:38","updatedAtFormatted":"2024년 04월 22일","content":"","related":[],"promo":null},"preview":false,"id":202194612,"locale":"kr"},"__lang":"kr","__namespaces":{"header":{"brand_logoname_blog":"Zendesk 블로그","newsroom":"뉴스룸","brand_subtitle_newsroom":"기업 뉴스 및 공지","marketplace":"마켓플레이스","arialabel_toggle":"모바일 메뉴 토글","arialabel_search":"검색","contact_us":"문의하기","primary_btn":"무료 평가판","primary_btn_blog":"무료 평가판 시작","secondary_btn_pricing":"지금 구입","secondary_btn_login":"로그인","secondary_btn_demo":"데모 시청","return_to_homepage":"Zendesk 홈페이지로 이동하기","newsroom_navlink_press_releases":"보도 자료","newsroom_navlink_media":"미디어 리소스","primary_btn_newsroom":"연락처","dropdown_products":"제품","dropdowns_service_title":"고객 지원 서비스를 위한 Zendesk","dropdowns_service_subtitle":"완벽한 고객 지원 서비스 솔루션","dropdowns_sell_title":"영업팀을 위한 Zendesk","dropdowns_sell_subtitle":"최신 영업 솔루션","dropdown_products_platform_title":"Sunshine 플랫폼","dropdown_products_platform_subtitle":"빠른 속도, 개방성, 유연성","dropdown_products_marketplace_subtitle":"앱, 연동 서비스 및 파트너","dropdown_pricing":"가격","dropdown_solutions":"솔루션","dropdown_solutions_enterprise_title":"엔터프라이즈","dropdown_solutions_enterprise_subtitle":"규모에 맞는 대화 환경","dropdown_solutions_smb_title":"중소기업","dropdown_solutions_smb_subtitle":"원활한 성장","dropdown_solutions_startups_title":"스타트업 회사","dropdown_solutions_startups_subtitle":"처음부터 올바르게 시작","dropdown_solutions_helpdesk_title":"직원 경험","dropdown_solutions_helpdesk_subtitle":"직원을 고객처럼 대하세요","dropdown_solutions_industries_title":"업종","dropdown_solutions_industries_subtitle":"시장의 니즈 충족","dropdown_solutions_conv_crm_title":"대화형 CRM","dropdown_solutions_conv_crm_subtitle":"오래도록 지속되는 고객 관계 구축","navlink_demo":"데모","blog":"블로그","navlink_customers":"고객 사례","dropdown_resources_jp":"라이브러리","dropdown_resources":"리소스","dropdown_resources_blog_subtitle":"가이드, 보고서 \u0026 성공 사례","dropdown_resources_events_title":"이벤트 \u0026 웨비나","dropdown_resources_events_subtitle":"어디서든 알아보세요","dropdown_resources_training_title":"교육 및 인증 과정","dropdown_resources_training_subtitle":"Zendesk 사용법을 익히고 전문성을 증명해 보이세요","dropdown_resources_community_title":"커뮤니티","dropdown_resources_community_subtitle":"Zendesk 사용자와 교류하고 정보를 공유하세요","dropdown_resources_prof_srvcs_title":"전문 서비스","dropdown_resources_prof_srvcs_subtitle":"실무 지원, 전용 지원 또는 전문가의 안내를 제공합니다","dropdown_resources_whats_new_title":"Zendesk의 What’s New","dropdown_resources_whats_new_subtitle":"최신 제품 업데이트를 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드릴까요?","footer_success":"클럽에 오신 것을 환영합니다!","footer_btn":"구독","footer_lbl":"이메일 주소를 입력하세요.","contact_widget_btn":"영업팀에 문의","contact_widget_success":"감사합니다!","contact_success_1":"요청을 보냈습니다!","contact_success_2":"Zendesk 담당자 중 한 명이 곧 연락을 드릴 것입니다.","success_in_touch":"곧 연락드리겠습니다. 그 동안 무료 평가판을 시작하실 것을 적극 권합니다.","submit_btn":"제출","back_btn":"뒤로","next_btn":"다음","error":"\u003c0\u003e죄송합니다. 오류가 발생했습니다.\u003c/0\u003e\u003c1\u003e페이지를 다시 로드하고 재시도하거나 \u003c2\u003eZendesk에 도움을 요청하세요\u003c/2\u003e.\u003c/1\u003e","message_lbl":"메시지","optin_lbl":"이 확인란을 선택함으로써 본인은 Zendesk 제품, 서비스 및 이벤트에 대한 마케팅 관련 소통을 위해 Zendesk에서 연락함에 동의합니다. 언제든 수신 거부할 수 있음을 알고 있습니다.","optin_text":"본인의 개인 정보를 제출함으로써 \u003c0\u003e\u003c/0\u003e에 따라 Zendesk가 개인 정보를 수집, 처리, 저장하는 데 동의합니다.","link_privacy_notice_alt":"Zendesk 개인정보 공지","fld_err_select_option":"옵션을 선택하세요.","almost_done":"거의 다 됐습니다. 귀사에 대해 알려주세요.","optin_text_short":"이 확인란을 선택함으로써 본인은 \u003c0\u003e\u003c/0\u003e 및 \u003c1\u003e\u003c/1\u003e에 동의하고 Zendesk가 마케팅 메시지를 전송하는 것을 허락하며, 언제든지 이를 취소하고 옵트아웃할 수 있음을 확인합니다."},"contactFormModal":{"heading":"영업팀에 문의하기","description":"대화를 시작하세요. 간략한 정보를 제공해주면 최대한 빠르게 연락드리겠습니다.","submit_button":"영업팀에 문의하기","product_link_text":"제품 지원이 필요하세요? 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