Customer Service - LiveChat

<!DOCTYPE html>      <html class="no-js" lang="en">  <head> <meta charset="utf-8"> <meta name="google-site-verification" content="fqJX0wxdwkSs2p5fBVcTFOo0LU7yUwZJ4o1Y9dmSuYk"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta property="og:image" content="https://cdn.livechatinc.com/website/media/img/podcast/facebook_shared_link.jpg" /> <title>Customer Service - LiveChat</title>  <link rel="dns-prefetch" href="//cdn.livechatinc.com"> <link rel="dns-prefetch" href="//cdnx.livechatinc.com"> <link rel="dns-prefetch" href="//secure-lc.livechatinc.com"> <link rel="dns-prefetch" href="//www.google-analytics.com"> <link rel="dns-prefetch" href="//fonts.googleapis.com"> <link rel="dns-prefetch" href="//fonts.gstatic.com"> <link rel="preconnect" href="//cdnx.livechatinc.com" crossorigin> <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-193291-1', 'auto'); ga('create', 'UA-193291-34', 'auto', 'allSubdomains'); ga('send', 'pageview'); ga('global.send', 'pageview'); </script> <script type="text/javascript"> var siteUrl = 'https://www.livechat.com'; var apiUrl = 'https://api.livechatinc.com/'; var accountsUrl = 'https://accounts.livechat.com'; var siteUrlSecure = 'https://www.livechat.com'; var livechatNextUrl = 'https://my.livechatinc.com'; var isLogged = ''; var ajax = { "url": "https://www.livechat.com/wordpress/wp-admin/admin-ajax.php", "token": "00cd24efdc" }; var siteUrlSecure = 'https://www.livechat.com'; var isMobile = (window.innerWidth <= 800 && window.innerHeight <= 750); var currentPageTitle = 'Shep Hyken: Then, Now, and the Future of Customer Service'; </script><link rel="apple-touch-icon" sizes="57x57" href="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/apple-touch-icons/Icon-57.png"> <link rel="apple-touch-icon" sizes="114x114" href="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/apple-touch-icons/Icon-57@2x.png"> <link rel="apple-touch-icon" sizes="72x72" href="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/apple-touch-icons/Icon-24@3x.png"> <link rel="apple-touch-icon" sizes="144x144" href="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/apple-touch-icons/apple-touch-icon-144x144.png"> <link rel="apple-touch-icon" sizes="60x60" href="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/apple-touch-icons/Icon-60.png"> <link rel="apple-touch-icon" sizes="180x180" href="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/apple-touch-icons/Icon-60@3x.png"> <link rel="apple-touch-icon" sizes="120x120" href="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/apple-touch-icons/Icon-60@2x.png"> <link rel="apple-touch-icon" sizes="76x76" href="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/apple-touch-icons/Icon-76.png"> <link rel="apple-touch-icon" sizes="152x152" href="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/apple-touch-icons/Icon-76@2x.png"><script type="application/ld+json"> { "@context": "http://schema.org", "@type": "Organization", "name": "LiveChat", "url" : "https://www.livechat.com", "logo": "https://cdn.livechatinc.com/website/media/img/logo_small@2x.png", "sameAs" : [ "http://www.facebook.com/livechat", "http://www.twitter.com/livechat", "http://plus.google.com/113792782105766577434" ], "potentialAction": { "@type": "SearchAction", "target": "https://www.livechat.com/?s={search_term_string}", "query-input": "required name=search_term_string" } } </script> <link href='https://fonts.googleapis.com/css?family=Lato:100,300,400,700,900,300italic,400italic&display=swap' rel='stylesheet' type='text/css'> <link rel="stylesheet" href="https://www.livechat.com/wp-content/themes/livechat2.0/media/css/styles.css?v=1730884175" type="text/css">   <link rel="shortcut icon" href="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/fav.ico"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="alternate" type="application/rss+xml" title="LiveChat Blog" href="https://www.livechat.com/feed/" />  <meta name="description" content="Customer service is one of the most important aspects of every business. It’s the way your customers will see you. Learn how you can improve it!"/> <meta name="robots" content="noodp"/> <link rel="canonical" href="https://www.livechat.com/podcast/category/customer-service/" /> <link rel="publisher" href="https://plus.google.com/113792782105766577434/posts"/> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="object" /> <meta property="og:title" content="Customer Service - LiveChat" /> <meta property="og:description" content="Customer service is one of the most important aspects of every business. It’s the way your customers will see you. Learn how you can improve it!" /> <meta property="og:url" content="https://www.livechat.com/podcast/category/customer-service/" /> <meta property="og:site_name" content="LiveChat" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:description" content="Customer service is one of the most important aspects of every business. It’s the way your customers will see you. Learn how you can improve it!" /> <meta name="twitter:title" content="Customer Service - LiveChat" /> <meta name="twitter:site" content="@LiveChat" />  <link rel='dns-prefetch' href='//cdn.livechat-static.com' /> <link rel='dns-prefetch' href='//s.w.org' /> <link rel='dns-prefetch' href='//dal-livechat-main-web.s3.amazonaws.com' /> <link rel='https://api.w.org/' href='https://www.livechat.com/wp-json/' /> <link rel="EditURI" type="application/rsd+xml" title="RSD" href="https://www.livechat.com/wordpress/xmlrpc.php?rsd" /> <link rel="wlwmanifest" type="application/wlwmanifest+xml" href="https://www.livechat.com/wordpress/wp-includes/wlwmanifest.xml" /> <script>!function(e){var n="https://s.go-mpulse.net/boomerang/";if("False"=="True")e.BOOMR_config=e.BOOMR_config||{},e.BOOMR_config.PageParams=e.BOOMR_config.PageParams||{},e.BOOMR_config.PageParams.pci=!0,n="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="8L66E-G78CE-AA2C4-Y3KRA-CM3E6",function(){function e(){if(!o){var e=document.createElement("script");e.id="boomr-scr-as",e.src=window.BOOMR.url,e.async=!0,i.parentNode.appendChild(e),o=!0}}function t(e){o=!0;var n,t,a,r,d=document,O=window;if(window.BOOMR.snippetMethod=e?"if":"i",t=function(e,n){var t=d.createElement("script");t.id=n||"boomr-if-as",t.src=window.BOOMR.url,BOOMR_lstart=(new Date).getTime(),e=e||d.body,e.appendChild(t)},!window.addEventListener&&window.attachEvent&&navigator.userAgent.match(/MSIE [67]\./))return window.BOOMR.snippetMethod="s",void t(i.parentNode,"boomr-async");a=document.createElement("IFRAME"),a.src="about:blank",a.title="",a.role="presentation",a.loading="eager",r=(a.frameElement||a).style,r.width=0,r.height=0,r.border=0,r.display="none",i.parentNode.appendChild(a);try{O=a.contentWindow,d=O.document.open()}catch(_){n=document.domain,a.src="javascript:var d=document.open();d.domain='"+n+"';void(0);",O=a.contentWindow,d=O.document.open()}if(n)d._boomrl=function(){this.domain=n,t()},d.write("<bo"+"dy onload='document._boomrl();'>");else if(O._boomrl=function(){t()},O.addEventListener)O.addEventListener("load",O._boomrl,!1);else if(O.attachEvent)O.attachEvent("onload",O._boomrl);d.close()}function a(e){window.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!window.BOOMR||!window.BOOMR.version&&!window.BOOMR.snippetExecuted){window.BOOMR=window.BOOMR||{},window.BOOMR.snippetStart=(new Date).getTime(),window.BOOMR.snippetExecuted=!0,window.BOOMR.snippetVersion=12,window.BOOMR.url=n+"8L66E-G78CE-AA2C4-Y3KRA-CM3E6";var i=document.currentScript||document.getElementsByTagName("script")[0],o=!1,r=document.createElement("link");if(r.relList&&"function"==typeof r.relList.supports&&r.relList.supports("preload")&&"as"in r)window.BOOMR.snippetMethod="p",r.href=window.BOOMR.url,r.rel="preload",r.as="script",r.addEventListener("load",e),r.addEventListener("error",function(){t(!0)}),setTimeout(function(){if(!o)t(!0)},3e3),BOOMR_lstart=(new Date).getTime(),i.parentNode.appendChild(r);else t(!1);if(window.addEventListener)window.addEventListener("load",a,!1);else if(window.attachEvent)window.attachEvent("onload",a)}}(),"".length>0)if(e&&"performance"in e&&e.performance&&"function"==typeof e.performance.setResourceTimingBufferSize)e.performance.setResourceTimingBufferSize();!function(){if(BOOMR=e.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var n=""=="true"?1:0,t="",a="anvkalixfa2bwz2bxz7a-f-97f8ea7d5-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,o={"ak.v":"39","ak.cp":"940527","ak.ai":parseInt("603696",10),"ak.ol":"0","ak.cr":1,"ak.ipv":4,"ak.proto":"h2","ak.rid":"237ed4f7","ak.r":50143,"ak.a2":n,"ak.m":"b","ak.n":"essl","ak.bpcip":"8.222.208.0","ak.cport":56690,"ak.gh":"23.39.111.5","ak.quicv":"","ak.tlsv":"tls1.3","ak.0rtt":"","ak.0rtt.ed":"","ak.csrc":"-","ak.acc":"","ak.t":"1732361854","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==tIs5PdpgONe79l4wSrjTzJUIZZmwYW3Rw22pRh1xCeYMmcgeCwIGWKOQ7Fe6ISKKnCkkNM2QortiD5841Zkz84S20Dt/kRFaKAx5c+uoshsUo0whMrXaAcL6cKmBR3WXFeB2OSm0RYCAkzpMf+JZ/a8bfih4qhnUXE5EFKnvEHgxhi8wN71LfmYwl2YeWTWdGAwY6hOPVWap8EQYQ0O58R1/MZM7oxFUDRQscSe5MK14eUCzFOtah4IcuEVatF2lBnwHx5jB66YNIbT8LHGeO3NdyAIg61j5zFt52xWvGTg4/eI3yi97C3P+MvqYzusu0lLrpmFMrWrqI89N8k/2F5R4eWaVlleEcssNUlRFONm2KBESnG6xfDDNUzfk9VN/d9EGUQN1Ua278a/gB7S0rmZHa1RfLXGXqGP3daCRvZE=","ak.pv":"43","ak.dpoabenc":"","ak.tf":i};if(""!==t)o["ak.ruds"]=t;var r={i:!1,av:function(n){var t="http.initiator";if(n&&(!n[t]||"spa_hard"===n[t]))o["ak.feo"]=void 0!==e.aFeoApplied?1:0,BOOMR.addVar(o)},rv:function(){var e=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.0rtt.ed","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(e)}};BOOMR.plugins.AK={akVars:o,akDNSPreFetchDomain:a,init:function(){if(!r.i){var e=BOOMR.subscribe;e("before_beacon",r.av,null,null),e("onbeacon",r.rv,null,null),r.i=!0}return this},is_complete:function(){return!0}}}}()}(window);</script></head> <body class="wide-tpl hideEC page archive tax-podcast_category term-customer-service term-1722 podcast_customer-service-then-now-and-the-future podcast landing-framework" > <div id="rd-menu" class="rdHide"> <div id="menu-btn"></div> <div id="navigation"> <aside> <nav> <ul id="sections"> <li class="section half"> <a href="/podcast/">Episodes</a> </li> <li class="section half"> <a href="https://itunes.apple.com/us/podcast/business-sidekick-livechat/id1097865417" target="_blank" rel="noopener noreferrer">iTunes</a> </li> <li class="section half"> <a href="/podcast-guests/">Our Guests</a> </li> <li class="section half"> <a href="https://soundcloud.com/business-sidekick" target="_blank" rel="noopener noreferrer">SoundCloud</a> </li> <li class="section separator"></li> <li class="section"><a href="https://www.livechat.com/podcast/category/business-psychology/">Business Psychology</a></li> <li class="section"><a href="https://www.livechat.com/podcast/category/content-marketing/">Content Marketing</a></li> <li class="section"><a href="https://www.livechat.com/podcast/category/customer-service/">Customer Service</a></li> <li class="section"><a href="https://www.livechat.com/podcast/category/lead-generation/">Lead Generation</a></li> <li class="section"><a href="https://www.livechat.com/podcast/category/marketing/">Marketing</a></li> <li class="section"><a href="https://www.livechat.com/podcast/category/sales/">Sales</a></li> <li class="section"><a href="https://www.livechat.com/podcast/category/social-media/">Social Media</a></li> <li class="section separator"></li> <li class="section"> <a href="https://accounts.livechat.com/signup?source_id=podcast_menu&source_type=website&source_url=https://www.livechat.com/podcast/category/customer-service/" onclick="Stats.push();">LiveChat Free Trial</a> </li> </ul> </nav> </aside> </div> </div>  <header style="background: #bd8cbf"> <div class="container-1200"> <div id="logo"> <a class="logo noleft" href="https://www.livechat.com/">LiveChat</a> <a class="Pd__logo" href="https://www.livechat.com/podcast/" id="podcast_home_link">Podcast</a> </div> <nav id="nav-wrapper" class="hidden-xs push-20-t"> <ul id="nav" class="use-trans rdShow pull-left"> <li class="no-hover"> <a href="/podcast-guests/" class="parent">Our Guests</a> </li> <li class="hover"> <a href="#" class="parent"><span class="ico-arrow-down"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 7.5 5.85"><polygon points="0 0 7.5 0 3.75 5.85 0 0" /></svg></span>Categories</a> <div class="shadow-fix"></div> <div class="submenu"> <ul> <li><a href="https://www.livechat.com/podcast/category/business-psychology/">Business Psychology</a></li> <li><a href="https://www.livechat.com/podcast/category/content-marketing/">Content Marketing</a></li> <li><a href="https://www.livechat.com/podcast/category/customer-service/">Customer Service</a></li> <li><a href="https://www.livechat.com/podcast/category/lead-generation/">Lead Generation</a></li> <li><a href="https://www.livechat.com/podcast/category/marketing/">Marketing</a></li> <li><a href="https://www.livechat.com/podcast/category/sales/">Sales</a></li> <li><a href="https://www.livechat.com/podcast/category/social-media/">Social Media</a></li> </ul> </div> </li> <li class="no-hover"> <a href="/podcast-wallpapers/" class="parent">Wallpapers</a> </li> <li class="no-hover"> <a target="_blank" href="https://soundcloud.com/business-sidekick" class="parent">SoundCloud</a> </li> <li class="no-hover"> <a target="_blank" href="https://podcasts.apple.com/us/podcast/business-sidekick-livechat/id1097865417" class="parent">iTunes</a> </li> </ul> <a target="_blank" class="pull-right" href="/?feed=podcast"><img src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/podcast/rss.svg" alt="" height="28"></a> <div class="js-PodcastEmailsignup" data-text="Subscribe" data-class="push-10-r"></div> </nav> </div> </header> <div class="Pd__header Pd__header--category" style="background: #bd8cbf"> <div class="container-1200 text-center"> <h1>Customer Service</h1> <p>Customer service is one of the most important aspects of every business. It’s the way your customers will see you. It’s the lifeblood of your company. Learn how you can improve it!</p> </div> </div> <section class="Pd__list"> <div class="container"> <h2 class="push-50">Episodes about Customer Service</h2> <a href="https://www.livechat.com/podcast/build-first-customer-support-team/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#2274b7 url('https://www.livechat.com/wp-content/uploads/2016/12/kangaroo_2.svg') center 15% no-repeat; background-size:cover !important;;"> <img alt="Mat Patterson/Help Scout: How to Build Your First Customer Support Team" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-no-retina> </div> <div> <div class="Pd__item__play"><svg xmlns="http://www.w3.org/2000/svg"><defs></defs><title>play</title><path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/></path></svg></div> <h6>Episode #20</h6> <h5>Mat Patterson/Help Scout: How to Build Your First Customer Support Team</h5> <span>22 December 2016</span> <p>From this episode, you'll learn from Mat from HelpScout how to hire right people for your team and what customer service metrics are the most important.</p> <a></a> </div> </div> </a> <a href="https://www.livechat.com/podcast/customer-service-then-now-and-the-future/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#D7B4D5;"> <img alt="Shep Hyken: Then, Now, and the Future of Customer Service" src="https://www.livechat.com/wp-content/uploads/2016/10/customer-service-future.svg" data-no-retina> </div> <div> <div class="Pd__item__play"><svg xmlns="http://www.w3.org/2000/svg"><defs></defs><title>play</title><path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/></path></svg></div> <h6>Episode #15</h6> <h5>Shep Hyken: Then, Now, and the Future of Customer Service</h5> <span>13 October 2016</span> <p>My today's guest is Shep Hyken, customer experience expert, and New York Times bestselling author. We're talking about the evolution of customer service and customer experience.</p> <a></a> </div> </div> </a> <a href="https://www.livechat.com/podcast/prepare-online-business-holiday-season/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#b9e0e2;"> <img alt="Shauna Moran/Shopify: How to Prepare Your Online Business for the Holiday Season" src="https://www.livechat.com/wp-content/uploads/2016/09/holiday-season-01.svg" data-no-retina> </div> <div> <div class="Pd__item__play"><svg xmlns="http://www.w3.org/2000/svg"><defs></defs><title>play</title><path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/></path></svg></div> <h6>Episode #14</h6> <h5>Shauna Moran/Shopify: How to Prepare Your Online Business for the Holiday Season</h5> <span>29 September 2016</span> <p>Shauna Moran from Shopify team shares the best ways of preparing your online business for the holiday season and accelerating your sales.</p> <a></a> </div> </div> </a> <a href="https://www.livechat.com/podcast/social-customer-service/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#cae6e4;"> <img alt="Paolo Fabrizio: Social Customer Service Is What Your Customers Are Looking For" src="https://www.livechat.com/wp-content/uploads/2016/09/bs-robot.svg" data-no-retina> </div> <div> <div class="Pd__item__play"><svg xmlns="http://www.w3.org/2000/svg"><defs></defs><title>play</title><path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/></path></svg></div> <h6>Episode #13</h6> <h5>Paolo Fabrizio: Social Customer Service Is What Your Customers Are Looking For</h5> <span>15 September 2016</span> <p>If you want to deliver exceptional customer service, you can't forget about social networks. My today's guest is Paolo Fabrizio, a social customer service expert, author, and speaker.</p> <a></a> </div> </div> </a> <a href="https://www.livechat.com/podcast/social-media-business-yes-no/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#29235c;"> <img alt="Mick Griffin/Brand 24: Social Media for Business – Yes or No?" src="https://www.livechat.com/wp-content/uploads/2016/08/twitter_2-01.svg" data-no-retina> </div> <div> <div class="Pd__item__play"><svg xmlns="http://www.w3.org/2000/svg"><defs></defs><title>play</title><path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/></path></svg></div> <h6>Episode #10</h6> <h5>Mick Griffin/Brand 24: Social Media for Business – Yes or No?</h5> <span>4 August 2016</span> <p>If you ever wondered when is the right time to create a business social media account, you should listen to the interview with Mick Griffin, Brand24 Chief Revenue Officer and social media expert!</p> <a></a> </div> </div> </a> <a href="https://www.livechat.com/podcast/extraordinary-customer-service/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#231f20;"> <img alt="Adam Toporek: Everything You Have to Know About Exceptional Customer Service" src="https://www.livechat.com/wp-content/uploads/2016/07/customer-service.svg" data-no-retina> </div> <div> <div class="Pd__item__play"><svg xmlns="http://www.w3.org/2000/svg"><defs></defs><title>play</title><path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/></path></svg></div> <h6>Episode #09</h6> <h5>Adam Toporek: Everything You Have to Know About Exceptional Customer Service</h5> <span>21 July 2016</span> <p>From this interview with Adam Toporek, customer service expert, you'll learn everything you should know about delivering awesome customer experience! </p> <a></a> </div> </div> </a> <a href="https://www.livechat.com/podcast/how-to-create-knowledge-base/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#95c3ce;"> <img alt="Justyna Janowska/LiveChat: How to Create a Knowledge Base" src="https://www.livechat.com/wp-content/uploads/2016/06/kb.svg" data-no-retina> </div> <div> <div class="Pd__item__play"><svg xmlns="http://www.w3.org/2000/svg"><defs></defs><title>play</title><path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/></path></svg></div> <h6>Episode #07</h6> <h5>Justyna Janowska/LiveChat: How to Create a Knowledge Base</h5> <span>23 June 2016</span> <p>A knowledge base is an essential part of every customer service as it allows your customers to self-help. Luckily, its creation is not a great deal. Thanks to my guest's tips, you'll be able to build it yourself!</p> <a></a> </div> </div> </a> </div> <div class="text-center padding-50"><a href="/podcast/" class="g-Button--grey">See all episodes</a></div> </section> <section class="Pd__powered"> <div class="container"> <h2>powered by LiveChat</h2> <div class="text-center push-50-t"> <a href="/"><img src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/logo.png" alt="" class="push-50" width="150"></a> <p>We’ve built an application that helps online business owners to be in touch with their customers every time they need help. As opposed to an old-fashioned phone, LiveChat lets you to chat with several customers at the same time, track their behaviour and measure sales conversion. We are experienced in boosting customer service and sales results from good to great. Give us a try! <a href="/benefits/">LEARN MORE</a></p> <img src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/podcast/livechat-window.png" alt="" width="600" class="push-50-t"> </div> </div> </section> <section class="Pd__signup"> <div class="text-center"> <p>Do you like our podcast? You might also like our product.<br>Give <strong>LiveChat</strong> a go during a free, 14‑day trial.</p> <a target="_blank" href="https://accounts.livechat.com/signup?source_id=podcast&source_type=website&source_url=https://www.livechat.com/podcast/category/customer-service/" onclick="Stats.push();" class="g-Button--red"><strong>Start free trial</strong></a> </div> </section> <footer class="Pd__footer"> <div class="container"> <div class="col-sm-12 push-20-xs text-center Pd__footer__items"> <div class="Pd__footer__social"> <a target="_blank" href="https://twitter.com/livechat"><i class="fa fa-twitter fa-2x"></i></a> <a target="_blank" href="https://www.facebook.com/livechat"><i class="fa fa-facebook fa-2x"></i></a> <a target="_blank" href="https://www.linkedin.com/company/livechat/"><i class="fa fa-linkedin-square fa-2x"></i></a> </div> <a target="_blank" href="https://itunes.apple.com/us/podcast/business-sidekick-livechat/id1097865417" class="g-Button--green--xs push-5-r push-5-l">iTunes</a> <a target="_blank" href="https://soundcloud.com/business-sidekick" class="g-Button--green--xs push-5-r push-5-l">SoundCloud</a> <a target="_blank" href="http://app.stitcher.com/browse/feed/86852/details" class="g-Button--green--xs push-5-r push-5-l">Stitcher</a> <a target="_blank" href="http://feeds.soundcloud.com/users/soundcloud:users:215118282/sounds.rss" class="push-5-l push-10-r"><img src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/podcast/rss.svg" alt="" height="28"></a> <div class="js-PodcastEmailsignup" data-text="STAY TUNED via email" data-class="Pd__email_form--footer push-5-l border-white-op-l padding-20-l"></div> </div> </div> </footer> <section class="Pd__footer--inner"> <div class="text-center"> <a href="/terms-of-use/">Terms of Use</a> · <a href="/privacy-policy/">Privacy policy</a> · <p>Copyright © 2024 Text, Inc. All rights reserved.</p> </div> </section> <div class="Pd__TrialSignup"> <button class="Pd__TrialSignup__close">Close <i><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 101.59 101.59"><line x1="2" y1="2" x2="99.59" y2="99.59" fill="none" stroke="#fff" stroke-linecap="round" stroke-linejoin="round" stroke-width="4"/><line x1="2" y1="99.59" x2="99.59" y2="2" fill="none" stroke="#fff" stroke-linecap="round" stroke-linejoin="round" stroke-width="4"/></svg></i></button> <h1>Start free LiveChat trial!</h1> <section class="Signup__wrapper"> <form action="https://accounts.livechat.com/signup" method="GET" class="LC-signup" novalidate data-parsley-validate> <input type="email" class="email" name="email" placeholder="Enter your business email" autocapitalize="none" value="" required data-parsley-remote data-parsley-remote-validator="not-a-client" data-parsley-remote-message="This email is already in use" data-parsley-required-message="Oops! Invalid email address" data-parsley-type-message="Oops! Invalid email address" data-parsley-errors-container=".errors-6741be7f92d32" > <input type="hidden" name="source_id" value="podcast"> <button class="button foxy" data-text-disabled="Signing up..." data-text-enabled="SIGN UP FREE"> SIGN UP FREE </button> <div class="LC-signup--error errors-6741be7f92d32"></div> <p id="LC-signup__terms"> By clicking "SIGN UP FREE" you create an account and agree to our <a href="/legal/terms-of-use/" target="_blank">Terms of Use</a> and <a href="/legal/privacy-policy/" target="_blank">Privacy Policy</a>. </p> </form> </section> <p> <small><a href="/tour/">Not convinced yet? Take the product tour!</a></small> </p> </div> <template id="email-template"> <div class="Pd__email_form"> <form id="form-footer" action="//livechatinc.us2.list-manage.com/subscribe/post?u=9c5eb54aa9b2efe23531b3e09&id=81e2dd92da" method="post" target="_blank"> <a href="" class="g-Button--green js--showForm"></a> <div class="Pd__email_form--group js--podcastForm" style="display: none;"> <input placeholder="type your email…" type="email" value="" name="EMAIL" id="email" required > <input type="submit" value="OK" name="subscribe" class="button" > </div> <input type="hidden" value="8" name="group[9][8]" checked> <div style="position: absolute; left: -5000px;" aria-hidden="true"><input type="text" name="b_9c5eb54aa9b2efe23531b3e09_81e2dd92da" tabindex="-1" value=""></div> </form> </div> </template> <script src="https://use.fonticons.com/d2f91d12.js"></script> <script type='text/javascript' src='https://cdn.livechat-static.com/metrics/store-metrics.min.js?ver=4.7.21'></script> <script async defer src="https://www.livechat.com/wp-content/themes/livechat2.0/media/js/scripts.js?v=1730884183"></script> <script> if (typeof window.JSON === 'undefined') { document.write('<script src="https://www.livechat.com/wp-content/themes/livechat2.0/media/js/vendor/json2.js"><\/script>'); } </script> <script> window.__lc = window.__lc || {}; window.__lc.license = 1520; window.__lc.ga_version = 'ga'; (function() { var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true; lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/staging/tracking.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s); })(); </script>  <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-T6S3KZ" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-T6S3KZ');</script>  <script type="text/javascript">(function(){var c=encodeURIComponent,s="SCRIPT",d=document,e=d.createElement(s),t=d.getElementsByTagName(s)[0],p="t="+c(d.title||"")+"&u="+c(d.location.href||"")+"&r="+c(d.referrer||"");e.src="https://api.autopilothq.com/anywhere/36f01693a90246ae8d6b6dcc9c504596834bbc3b183943d6958523a8b73cf914?"+p;e.type="text/javascript";e.async=true;t.parentNode.insertBefore(e, t);})();(function(){var c=encodeURIComponent,s="SCRIPT",d=document,e=d.createElement(s),t=d.getElementsByTagName(s)[0];e.src="https://api.autopilothq.com/anywhere/aa/36f01693a90246ae8d6b6dcc9c504596834bbc3b183943d6958523a8b73cf914";e.type="text/javascript";e.async=false;t.parentNode.insertBefore(e, t);window.AutopilotAnywhere={_runQueue:[],run:function(){this._runQueue.push(arguments);}};if(!window.Autopilot) window.Autopilot=window.AutopilotAnywhere;})();</script> <script type="text/javascript"> (function(window, document, dataLayerName, id) { window[dataLayerName]=window[dataLayerName]||[],window[dataLayerName].push({start:(new Date).getTime(),event:"stg.start"});var scripts=document.getElementsByTagName('script')[0],tags=document.createElement('script'); function stgCreateCookie(a,b,c){var d="";if(c){var e=new Date;e.setTime(e.getTime()+24*c*60*60*1e3),d="; expires="+e.toUTCString()}document.cookie=a+"="+b+d+"; path=/"} var isStgDebug=(window.location.href.match("stg_debug")||document.cookie.match("stg_debug"))&&!window.location.href.match("stg_disable_debug");stgCreateCookie("stg_debug",isStgDebug?1:"",isStgDebug?14:-1); var qP=[];dataLayerName!=="dataLayer"&&qP.push("data_layer_name="+dataLayerName),isStgDebug&&qP.push("stg_debug");var qPString=qP.length>0?("?"+qP.join("&")):""; tags.async=!0,tags.src="//livechat.containers.piwik.pro/"+id+".js"+qPString,scripts.parentNode.insertBefore(tags,scripts); !function(a,n,i){a[n]=a[n]||{};for(var c=0;c<i.length;c++)!function(i){a[n][i]=a[n][i]||{},a[n][i].api=a[n][i].api||function(){var a=[].slice.call(arguments,0);"string"==typeof a[0]&&window[dataLayerName].push({event:n+"."+i+":"+a[0],parameters:[].slice.call(arguments,1)})}}(i[c])}(window,"ppms",["tm","cm"]); })(window, document, 'dataLayer', '28a0a095-db17-4f24-8d11-19c9de6721cc'); </script><noscript><iframe src="//livechat.containers.piwik.pro/28a0a095-db17-4f24-8d11-19c9de6721cc/noscript.html" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> </body> </html>

CINXE.COM

Customer Service - LiveChat