Accessibility

<!DOCTYPE HTML> <html lang="en"> <head> <meta charset="UTF-8"/> <meta http-equiv="X-UA-Compatible" content="IE=Edge"/> <title>Accessibility | TiVo</title> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"/> <meta name="description" content="TiVo is committed to ensuring that all our customers get the most out of their TiVo experience."/> <meta name="template" content="content-page"/> <script src="https://cdn.jsdelivr.net/npm/ip-geolocation-api-jquery-sdk@1.1.0/ipgeolocation.min.js"></script> <script type="text/javascript"> const handleResponse = (json) => { targetCountryLocale = json.country_code2.toLowerCase(); isRedirectRequired = true; console.log('targetCountryLocale(handleResponse): ' + targetCountryLocale); console.log('isRedirectRequired(handleResponse): ' + isRedirectRequired); clearTimeout(timeoutId); let mappedCountry = mapCountry(targetCountryLocale); redirectDomain(mappedCountry === 'us' ? 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Get TiVo EDGE for Cable for $25.00 + the All-In-Plan for $250.00 with code 2024Q4EDGEAIP or get $25 off the Mini LUX with code 2024Q4MINI. Offer ends on 01/02/25. </span> </div> <button class="tivo-notification__close"> <span class="sr-only">Close Alert</span> <span class="tivo-icon-close"></span> </button> </div> </div> </section> <div id="minicart"></div> <main id="main-content"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="column-control aem-GridColumn aem-GridColumn--default--12"> <div class="column-control__container content-area gradient-features-horo-media-text-container "> <div class="wrapper container-fluid">  <div class="row"> <div class="col-xs-12 column-control__column"> <section class="copy-text"> <div class="copy-text__container row container-fluid">  <div class="copy-text__LP col-xs-12 "> <h3 class="white-text "> Accessibility </h3> <div class="copy-text__RTE"> <p><span class="mediumTextStyle">TiVo is committed to ensuring that all our customers get the most out of their TiVo experience.<br /> </span></p> <p><span class="mediumTextStyle">For our TiVo website experience we strive to follow the Web Content Accessibility Guidelines (WCAG) and use Accessible Rich Internet Applications (ARIA) specifications. If you experience any difficulty accessing this website, please feel free to call us at <a href="tel:877-367-8486" style="color: rgb(0,0,0);">(877) 367-8486</a> or contact us by email using the <a href="https://tivoidp.tivo.com/tivoCommunitySupport/s/createcasefromsupport" style="color: rgb(0,0,0);">form here</a>. We will work with you to provide the information, item, or transaction you seek through an alternate communication method or one that is accessible to you.</span></p> </div> </div>  </div> </section> </div> </div>     </div> </div> </div> <section class="copy-text aem-GridColumn aem-GridColumn--default--12"> <div class="copy-text__container row container-fluid">  <div class="copy-text__LP col-xs-12 "> <div class="copy-text__RTE"> <p> </p> <h4>Product Accessibility</h4> <p><span class="mediumTextStyle">Your TiVo box features a variety of assistive technologies, including screen reading, closed captioning, and video description, to assist the visually- or hearing-impaired.<br /> </span></p> <p><span class="mediumTextStyle"><strong>Note:</strong> Accessibility features are available on supported TiVo boxes running the most recent software. To find out if your TiVo box supports accessibility features, please call TiVo Customer Support at <strong>(877) 367-8486</strong>. If your TiVo box is provided by your cable provider, contact your cable provider directly. If you still have questions, TiVo Customer Support can help. Reach us at <strong>(877) 367-8486</strong>.<br /> </span></p> <p><span class="mediumTextStyle">Your <a href="/products/tivo-lux-remote">TiVo remote</a> control is the easiest way to use the accessibility features. To hear a description of the remote control button locations and functions, <a href="/content/dam/tivo/images/accessibility/Remote_Control_Guide.pdf" title="View or download the Remote Control Guide">click here</a>.</span></p> <p> </p> <h4><strong>Screen reader</strong></h4> <p><span class="mediumTextStyle">When the Screen Reader is turned on, a voice reads aloud the TiVo menu choices displayed on the TV screen.<br /> </span></p> <ul style="list-style: disc outside none;margin-left: 20.0px;"> <li><span class="mediumTextStyle">To turn the screen reader on or off, press and hold the <strong>A button</strong> on your <a href="/products/tivo-lux-remote">TiVo remote</a> for at least two seconds. You’ll hear a voice say "Screen reader on" or "Screen reader off."<br /> </span></li> </ul> <p><span class="mediumTextStyle">To adjust the volume of the screen reader, use the VOLUME button on your remote - the vertical oval-shaped button on the left, between the arrow circle and the Pause circle. Or, if it is hard to hear the screen reader because of audio from the video being watched, pause the video by pressing PAUSE - the round button in the center of your remote.</span></p> <p> </p> <h4><strong>Closed captioning</strong></h4> <p><span class="mediumTextStyle">When Closed Captioning is turned on, the audio portion of a show is displayed as text on the TV screen.<br /> </span></p> <ul style="list-style: disc outside none;margin-left: 20.0px;"> <li><span class="mediumTextStyle">To turn Closed Captioning on or off, press and hold the <strong>B button</strong> on your TiVo remote for at least two seconds.<br /> </span></li> </ul> <p><span class="mediumTextStyle"><strong>Note:</strong> You can also turn Closed Captioning on or off from the Info Banner. Just press the INFO button on your remote control and select the Closed Caption icon.</span></p> <p> </p> <h4><strong>Video description track</strong></h4> <p><span class="mediumTextStyle">When the video description track is turned on, a voice describes the action taking place on the TV screen during natural pauses in the audio.</span><br /> </p> <p><span class="mediumTextStyle"><strong>Note:</strong> Not all shows include a video description track.</span></p> <ul style="list-style: disc outside none;margin-left: 20.0px;"> <li><span class="mediumTextStyle">To turn the video description track on or off, press and hold the <strong>C button</strong> on your <a href="/products/tivo-lux-remote">TiVo remote</a> for at least two seconds. This will change the audio track of the show to the secondary audio track, which is often the Audio Description track.<br /> </span></li> </ul> <p><span class="mediumTextStyle"><strong>Note:</strong> If there are multiple audio tracks, pressing the <strong>C button</strong> for two seconds will cycle through all available tracks.<br /> </span></p> <p><span class="mediumTextStyle">This function will not work if any overlays are present (like the Info Banner that appears over the video when you change channels, or the Status bar that appears when you pause, fast forward, or rewind video). If you press and hold C but get no response, try pressing CLEAR - the leftmost button on the bottom row of your remote - to clear any overlays. Then press and hold C again.</span></p> <p> </p> <h4><strong>For more information</strong></h4> <p><span class="mediumTextStyle">More information is available from the screen-reader enabled TiVo Remote Control Guide and TiVo Viewer’s Guide, which provide full information about using your <a href="/products/tivo-lux-remote">TiVo remote</a> and box, and the Customer Support Accessibility Essentials page.</span><br /> </p> <p><span class="mediumTextStyle"><a title="TiVo Remote Control Guide" href="/content/dam/tivo/images/accessibility/Remote_Control_Guide.pdf">TiVo Remote Control Guide</a><br /> <a title="TiVo Viewer's Guide" href="https://explore.tivo.com/how-to">TiVo Viewer's Guide</a><br /> <a title="Customer Support Accessibility Essentials" href="https://tivoidp.tivo.com/tivoCommunitySupport/s/article/Accessibility-Essentials">Customer Support Accessibility Essentials</a><br /> </span></p> <p><span class="mediumTextStyle">For more information, or to find out if your device supports accessibility features, you can speak with a TiVo Customer Support agent by calling <strong>(877) 367-8486</strong>.<br /> </span></p> <p><span class="mediumTextStyle">If you get your TiVo box through your cable provider, call your cable provider directly. If you still have questions, TiVo Customer Support can help. 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