Help and Support | OCBC Singapore

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pages", bannerName: "", channel: "personal banking", country: "sg", lob: "ocbc personal banking", platform: "web" }, user:{ CIF: "", loginStatus: "pre-login" }, application: { applicationId: "", flowStep: "", flowType: "personal banking flow", journeyName: "", subJourneyName:"", applicationStatus: "", myInfoStatus: "", applicationRetrieveStatus: "" }, event:{ pageView: "true", bannerImpression: "false" } }; </script> <script type="application/ld+json"> {"@context":"https://schema.org/","@type":"CreativeWorkSeries","name":"Help and Support","aggregateRating":{"@type":"AggregateRating","ratingValue":"5","bestRating":"5","ratingCount":"2199"}}</script><div class="iw_viewport-wrapper"><div class="container-fluid iw_section" id="sectionjztq8wo2"> <div class="row iw_row iw_stretch" id="rowjztq8wo3"> <div class="iw_columns col-lg-12" id="coljztq8wo4"> <div class="iw_component" id="iw_comp1566904104289"> <header class="" id="header"> <div class="header__main"> <div class="container bp-width-med3"> <div class="header__row row align-items-center justify-content-between"> <div class="header__logo col-12 col-sm-12 col-lg-2"> <div class="logo fl bp-img wide"><a href="https://www.ocbc.com" target="_self"><img src="/iwov-resources/sg/ocbc/personal/img/logo_ocbc.png" alt="OCBC Singapore"></a></div> <div class="clr"></div> </div> <div class="header__mobile col-12 col-sm-12 col-lg-10"> <div class="header__main--primary"> <div class="d-flex justify-content-start flex-column flex-lg-row flex-center justify-content-lg-between"> <hr class="first"> <div class="header__main--navi flex-fill"> <ul> <li><a href="#accounts" class="header__navi">Accounts</a></li> <li class="divider"></li> </ul> </div> <div class="header__main--navi flex-fill"> <ul> <li><a href="#cards" class="header__navi">Cards</a></li> <li class="divider"></li> </ul> </div> <div class="header__main--navi flex-fill"> <ul> <li><a href="#loans" class="header__navi">Loans</a></li> <li class="divider"></li> </ul> </div> <div class="header__main--navi flex-fill"> <ul> <li><a href="#insurance" class="header__navi">Insurance</a></li> <li class="divider"></li> </ul> </div> <div class="header__main--navi flex-fill"> <ul> <li><a href="#investments" class="header__navi">Investments</a></li> <li class="divider"></li> </ul> </div> <div class="header__main--navi flex-fill"> <ul> <li><a href="#advisory" class="header__navi">Advisory</a></li> <li class="divider"></li> </ul> </div> <div class="header__main--navi flex-fill"> <ul> <li><a href="#more" class="header__navi">More</a></li> <li class="divider"></li> </ul> </div> <hr class="last"> <div class="header__main--action d-none d-lg-inline"> <div class="page__opt1"><a cta-id="PersonalBanking-navbar-login" href="https://internet.ocbc.com/internet-banking/" class="link" target="_blank">Login</a></div> <div class="page__opt2"> <div class="d-none d-md-inline-block"><a cta-id="Deposits-Header-LoginOnlineBanking-Button" href="https://internet.ocbc.com/internet-banking/" class="button button--secondary button--red" target="_blank">Login to online banking</a></div> </div> </div> </div> </div> <div class="header__main--secondary"> <div class="d-flex justify-content-lg-between"> <div class="header__main--web-location"> <div> <p>You are in</p> <div class="dropdown__theme dropdown__theme--3 dropdown__theme--bold"><select name="header-page-location" class="selectize" id="header__page_location"> <option value="/personal-banking/home" data-target="_self">Personal Banking</option> <option value="/personal-banking/premier/en" data-target="_blank">Premier Banking</option> <option value="https://www.frankbyocbc.com/" data-target="_blank">FRANK by OCBC</option> <option value="https://www.ocbc.com/business-banking/index.html" data-target="_blank">Business Banking</option> <option value="https://www.ocbc.com/group/about-us/group-business" data-target="_blank">OCBC Group</option> <option value="https://www.iocbc.com/index.page" data-target="_blank">OCBC Securities</option></select></div> </div> <hr> </div> <div class="header__main--web-etc"> <ul> <li><a cta-id="PersonalBanking-navbar-premierbanking" href="/personal-banking/premier/en" class="" target="_blank">Premier Banking</a></li> <li><a cta-id="PersonalBanking-navbar-digitalbanking" href="/personal-banking/digital-banking" class="" target="_self">Digital Banking</a></li> <li><a cta-id="PersonalBanking-navbar-security-overview" href="/personal-banking/security/overview" class="" target="_self">Security</a></li> <li><a cta-id="PersonalBanking-navbar-locations-overview" href="/personal-banking/locations" class="" target="_self">Branches & ATMs</a></li> <li><a cta-id="PersonalBanking-navbar-gethelp" href="/personal-banking/help-and-support" class="" target="_self">Get help</a></li> </ul> </div> </div> <hr> </div> </div> <div class="header__mobile--bar d-lg-none d-block"> <div class="header__main--action"> <div class="page__opt1"><a cta-id="PersonalBanking-navbar-login" href="https://internet.ocbc.com/internet-banking/" class="link" target="_blank">Login</a></div> <div class="page__opt2"> <div class="d-none d-md-inline-block"><a cta-id="Deposits-Header-LoginOnlineBanking-Button" href="https://internet.ocbc.com/internet-banking/" class="button button--secondary button--red" target="_blank">Login to online banking</a></div> </div> </div> <div class="menu-bar"><span></span><span></span></div> </div> </div> </div> </div>  <div class="header__sub" data-nosnippet=""> <div class="container bp-width-med3"> <div class="header__hidden"> <div class="header__sub--view"> <div id="accounts" class="header__row row "> <div class="col-lg-12 d-block d-lg-none"> <div class="header__sub-mobile-section">Accounts</div> </div> <div class="col-lg-6"> <div class="header__sub-left"> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Day-to-day Banking</div> <div class="name"><a cta-id="PersonalBanking-navbar-Accounts-megamenu-360Account" href="/personal-banking/deposits/360-savings-account" class="link link link-arrow-right" target="_self">360 <span class="text-nowrap">Account<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Savings</div> <div class="name"><a cta-id="PersonalBanking-navbar-Accounts-megamenu-BonusPlusSavingsAccount" href="/personal-banking/deposits/bonus-plus-savings-account" class="link link link-arrow-right" target="_self">Bonus+ Savings <span class="text-nowrap">Account<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Foreign Currency</div> <div class="name"><a cta-id="PersonalBanking-navbar-Accounts-megamenu-GlobalSavingsAccount" href="/personal-banking/deposits/multi-currency-global-savings-account" class="link link link-arrow-right" target="_self">Global Savings <span class="text-nowrap">Account<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Children's Account</div> <div class="name"><a cta-id="PersonalBanking-navbar-Accounts-megamenu-OCBCMyOwnAccount" href="/personal-banking/deposits/myown-account" class="link link link-arrow-right" target="_self">OCBC MyOwn <span class="text-nowrap">Account<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> <div class="row"> <div class="col-lg-12"> <div class="header__sub-menu-readmore d-flex align-items-center"><a cta-id="PersonalBanking-navbar-Accounts-megamenu-SeeAllAccounts" href="/personal-banking/deposits" class="button button--secondary button--link 
				 " target="_self"><span>See all accounts</span></a></div> </div> </div> </div> </div> <div class="col-lg-6"> <div class="header__sub-right"> <div class="row"> <div class="col-lg-12"> <div class="header__sub-menu-featured"> <div class="row"> <div class="col-lg-2 line-wrapper"> <div class="line"></div> </div> <div class="col-lg-6"><img src="/iwov-resources/sg/ocbc/personal/img/live/navbar_kv-moa-img.jpg" alt=""></div> <div class="col-lg-4"> <div class="tag"><span class="co-black"><p class="mb-3">A first-of-its-kind savings account for kids aged 7 to 15, the OCBC MyOwn Account lets your child manage their own money while you stay in control.</p> <p>T&Cs apply. Insured up to S$100k by SDIC.</p></span></div> <div class="header__sub-menu-link"> <p></p> </div> <div class="header__sub-menu-readmore"><a href="/personal-banking/deposits/myown-account" class="link link link-arrow-right" target="_self">Find out <span class="text-nowrap">more<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="cards" class="header__row row "> <div class="col-lg-12 d-block d-lg-none"> <div class="header__sub-mobile-section">Cards</div> </div> <div class="col-lg-6"> <div class="header__sub-left"> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item header__sub-menu-with-image"> <div class="header__sub-menu-item-image"><img src="/iwov-resources/sg/ocbc/personal/img/live/navbar_cardface-infinity.png" alt="" class=""></div> <div class="header__sub-menu-item-text "> <div class="tag">Unlimited cashback on your spending</div> <div class="name"><a cta-id="PersonalBanking-navbar-Cards-megamenu-INFINITYCC" href="https://www.ocbc.com/personal-banking/cards/infinity-unlimited-cashback-card" class="link link link-arrow-right" target="_self">OCBC INFINITY Cashback <span class="text-nowrap">Card<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item header__sub-menu-with-image"> <div class="header__sub-menu-item-image"><img src="/iwov-resources/sg/ocbc/personal/img/live/navbar_cardface-365visacc.png" alt="" class=""></div> <div class="header__sub-menu-item-text "> <div class="tag">For everyday spending</div> <div class="name"><a cta-id="PersonalBanking-navbar-Cards-megamenu-365CC" href="/personal-banking/cards/365-cashback-credit-card" class="link link link-arrow-right" target="_self">OCBC 365 Credit <span class="text-nowrap">Card<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item header__sub-menu-with-image"> <div class="header__sub-menu-item-image"><img src="/iwov-resources/sg/ocbc/personal/img/live/cards/rewards-card/rewardscard-noshadow.png" alt="" class=""></div> <div class="header__sub-menu-item-text "> <div class="tag">Get rewarded for shopping</div> <div class="name"><a cta-id="PersonalBanking-navbar-Cards-megamenu-OCBCRewardsCard" href="/personal-banking/cards/rewards-card" class="link link link-arrow-right" target="_self">OCBC Rewards <span class="text-nowrap">Card<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item header__sub-menu-with-image"> <div class="header__sub-menu-item-image"><img src="/iwov-resources/sg/ocbc/personal/img/live/navbar_cardface-90n.png" alt="" class=""></div> <div class="header__sub-menu-item-text "> <div class="tag">Daily spend for future travels</div> <div class="name"><a cta-id="PersonalBanking-navbar-Cards-megamenu-90NCard" href="/personal-banking/cards/90-degrees-travel-credit-card.page" class="link link link-arrow-right" target="_self">OCBC 90°N <span class="text-nowrap">Card<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> <div class="row"> <div class="col-lg-12"> <div class="header__sub-menu-readmore d-flex align-items-center"><a cta-id="PersonalBanking-navbar-Cards-megamenu-SeeAllCards" href="/personal-banking/cards" class="button button--secondary button--link 
				 " target="_self"><span>See all cards</span></a></div> </div> </div> </div> </div> <div class="col-lg-6"> <div class="header__sub-right"> <div class="row"> <div class="col-lg-12"> <div class="header__sub-menu-featured"> <div class="row"> <div class="col-lg-2 line-wrapper"> <div class="line"></div> </div> <div class="col-lg-6"><img src="/iwov-resources/sg/ocbc/personal/img/live/navbar_festive24.jpg" alt=""></div> <div class="col-lg-4"> <div class="tag"><span class="co-black">Make this holiday season merry and bright with Weekend Flash Deals and exciting festive offers, with savings of up to 50% off. Exclusively for OCBC cardmembers till 22 December 2024 only. T&Cs apply.</span></div> <div class="header__sub-menu-readmore"><a cta-id="PersonalBanking-navbar-Cards-megamenu-Festive24" href="/personal-banking/campaign/festivejoy" class="link link link-arrow-right" target="_self">Find out <span class="text-nowrap">more<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="loans" class="header__row row "> <div class="col-lg-12 d-block d-lg-none"> <div class="header__sub-mobile-section">Loans</div> </div> <div class="col-lg-6"> <div class="header__sub-left"> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Personal</div> <div class="name"><a cta-id="PersonalBanking-navbar-Loans-megamenu-EasiCredit" href="/personal-banking/loans/easicredit-flexible-repayment-cash-loan" class="link link link-arrow-right" target="_self"> <span class="text-nowrap">EasiCredit<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Home</div> <div class="name"><a cta-id="PersonalBanking-navbar-Loans-megamenu-HomeLoanNewPurchase" href="/personal-banking/loans/new-purchase-of-hdb-private-property" class="link link link-arrow-right" target="_self">New <span class="text-nowrap">Purchase<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Car</div> <div class="name"><a cta-id="PersonalBanking-navbar-Loans-megamenu-CarLoan" href="/personal-banking/loans/car-loans" class="link link link-arrow-right" target="_self">Car <span class="text-nowrap">Loan<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Student</div> <div class="name"><a cta-id="PersonalBanking-navbar-Loans-megamenu-FRANKTuitionFeeLoan" href="https://frankbyocbc.com/products/investments/tuition-fee-loan" class="link link link-arrow-right" target="_blank">Tuition Fee <span class="text-nowrap">Loan<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> <div class="row"> <div class="col-lg-12"> <div class="header__sub-menu-readmore d-flex align-items-center"><a cta-id="PersonalBanking-navbar-Loans-megamenu-SeeAllLoans" href="/personal-banking/loans" class="button button--secondary button--link 
				 " target="_self"><span>See all loans</span></a></div> </div> </div> </div> </div> <div class="col-lg-6"> <div class="header__sub-right"> <div class="row"></div> </div> </div> </div> <div id="insurance" class="header__row row "> <div class="col-lg-12 d-block d-lg-none"> <div class="header__sub-mobile-section">Insurance</div> </div> <div class="col-lg-6"> <div class="header__sub-left"> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Investment-linked</div> <div class="name"><a cta-id="PersonalBanking-navbar-Insurance-megamenu-InvestmentLinkedInsurancePlan2" href="/personal-banking/insurance/investment-linked-insurance-plan-2" class="link link link-arrow-right" target="_self">Investment-linked Insurance Plan <span class="text-nowrap">2<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Accident & Health</div> <div class="name"><a cta-id="PersonalBanking-navbar-Insurance-megamenu-GREATCareShield" href="/personal-banking/insurance/great-careshield" class="link link link-arrow-right" target="_self">GREAT <span class="text-nowrap">CareShield<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Protection</div> <div class="name"><a cta-id="PersonalBanking-navbar-Insurance-megamenu-GREATTermGuard" href="/personal-banking/insurance/great-term-guard" class="link link link-arrow-right" target="_self">GREAT Term <span class="text-nowrap">Guard<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Travel, Home & Car</div> <div class="name"><a cta-id="PersonalBanking-navbar-Insurance-megamenu-Explorer" href="/personal-banking/insurance/explorer-travel-insurance" class="link link link-arrow-right" target="_self"> <span class="text-nowrap">Explorer<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> <div class="row"> <div class="col-lg-12"> <div class="header__sub-menu-readmore d-flex align-items-center"><a cta-id="PersonalBanking-navbar-Insurance-megamenu-SeeAllInsurances" href="/personal-banking/insurance" class="button button--secondary button--link 
				 " target="_self"><span>See all insurances</span></a></div> </div> </div> </div> </div> <div class="col-lg-6"> <div class="header__sub-right"> <div class="row"> <div class="col-lg-12"> <div class="header__sub-menu-featured"> <div class="row"> <div class="col-lg-2 line-wrapper"> <div class="line"></div> </div> <div class="col-lg-6"><img src="/iwov-resources/sg/ocbc/personal/img/live/navbar_kv-insurance-boost.jpg" alt=""></div> <div class="col-lg-4"> <div class="tag"><span class="co-black">Up to $1,000 cash reward when you apply for selected eligible insurance plans.</span></div> <div class="header__sub-menu-link"> <p></p> </div> <div class="header__sub-menu-readmore"><a cta-id="PersonalBanking-navbar-Insurance-megamenu-CNYPromo2023" href="/personal-banking/insurance#section-promo" class="link link link-arrow-right" target="_self">Learn <span class="text-nowrap">more<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="investments" class="header__row row "> <div class="col-lg-12 d-block d-lg-none"> <div class="header__sub-mobile-section">Investments</div> </div> <div class="col-lg-6"> <div class="header__sub-left"> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Top fund ideas</div> <div class="name"><a cta-id="PersonalBanking-navbar-Investments-megamenu-UnitTrusts" href="/personal-banking/investments/unit-trusts/what-are-unit-trusts" class="link link link-arrow-right" target="_self">Unit <span class="text-nowrap">Trusts<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Trade across 15 global exchanges</div> <div class="name"><a cta-id="PersonalBanking-navbar-Investments-megamenu-OnlineEquitiesAccount" href="/personal-banking/investments/online-equities-account" class="link link link-arrow-right" target="_self">Online Equities <span class="text-nowrap">Account<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">38 portfolios from just 100 USD</div> <div class="name"><a cta-id="PersonalBanking-navbar-Investments-megamenu-OCBCRoboInvest" href="/personal-banking/investments/roboinvest" class="link link link-arrow-right" target="_self">OCBC <span class="text-nowrap">RoboInvest<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text "> <div class="tag">Diversify with gold & silver</div> <div class="name"><a cta-id="PersonalBanking-navbar-Investments-megamenu-PreciousMetalAccount" href="/personal-banking/investments/precious-metals-account" class="link link link-arrow-right" target="_self">Precious Metals <span class="text-nowrap">Account<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> <div class="row"> <div class="col-lg-12"> <div class="header__sub-menu-readmore d-flex align-items-center"><a cta-id="PersonalBanking-navbar-Investments-megamenu-SeeAllInvestments" href="/personal-banking/investments" class="button button--secondary button--link 
				 " target="_self"><span>See all investments</span></a></div> </div> </div> </div> </div> <div class="col-lg-6"> <div class="header__sub-right"> <div class="row"> <div class="col-lg-6"> <div class="header__sub-menu-articles"> <div class="row"> <div class="col-lg-4 line-wrapper"> <div class="line"></div> </div> <div class="col-lg-8"> <div class="tag">Foreign Currency Exchange</div> <div class="header__sub-menu-link"> <p>Conveniently and securely exchange AUD, CAD, CHF<strong><sup style="color: #e30613 !important;">NEW</sup></strong>, CNH, EUR, GBP, HKD, JPY, NZD and USD, 24/7 via OCBC Digital, for your overseas transfer, travel payments, online spends, investments and more.</p> </div> <div class="header__sub-menu-readmore"><a cta-id="PersonalBanking-navbar-Investments-megamenu-ForeignCurrencyExchange" href="/personal-banking/investments/forex-trading" class="link link link-arrow-right" target="_self">Learn <span class="text-nowrap">more<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> <div class="col-lg-6"> <div class="header__sub-menu-articles"> <div class="row"> <div class="col-lg-4 line-wrapper"> <div class="line"></div> </div> <div class="col-lg-8"> <div class="tag">Supplementary Retirement Scheme (SRS)</div> <div class="header__sub-menu-link"> <p>Reduce your taxable income by the same amount contributed to your SRS Account, with a maximum yearly contribution of S$15,300 for Singaporeans and Singapore PRs, and S$35,700 for foreigners.</p> </div> <div class="header__sub-menu-readmore"><a cta-id="PersonalBanking-navbar-Investments-megamenu-SupplementaryRetirementScheme" href="/personal-banking/investments/supplementary-retirement-scheme-account" class="link link link-arrow-right" target="_blank">Learn <span class="text-nowrap">more<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="advisory" class="header__row row "> <div class="col-lg-12 d-block d-lg-none"> <div class="header__sub-mobile-section">Advisory</div> </div> <div class="col-lg-6"> <div class="header__sub-left"> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text d-flex flex-column-reverse"> <div class="tag">Soon, you'll be starting a new chapter of your life — your Silver Years.</div> <div class="name"><a cta-id="PersonalBanking-navbar-Advisory-megamenu-SilverYears" href="/personal-banking/silver-years" class="link link link-arrow-right" target="_self">Silver <span class="text-nowrap">Years<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text d-flex flex-column-reverse"> <div class="tag">Achieve your goals with proper financial planning.</div> <div class="name"><a cta-id="PersonalBanking-navbar-Advisory-megamenu-LifeGoals" href="/personal-banking/start-planning" class="link link link-arrow-right" target="_self">Life <span class="text-nowrap">Goals<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text d-flex flex-column-reverse"> <div class="tag">Get data and insights into the financial wellness of Singaporeans.</div> <div class="name"><a cta-id="PersonalBanking-navbar-Advisory-megamenu-FinancialWellnessIndex2023" href="/group/financial-wellness-index/understand-the-index.html" class="link link link-arrow-right" target="_blank">Financial Wellness Index <span class="text-nowrap">2023<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> </div> </div> <div class="col-lg-6"> <div class="header__sub-right"> <div class="row"> <div class="col-lg-12"> <div class="header__sub-menu-featured"> <div class="row"> <div class="col-lg-2 line-wrapper"> <div class="line"></div> </div> <div class="col-lg-6"><img src="/iwov-resources/sg/ocbc/personal/img/live/navbar_startplanning.jpg" alt=""></div> <div class="col-lg-4"> <div class="tag">Start planning and get ahead with OCBC</div> <div class="header__sub-menu-link"> <p>From financial planning tools, investment options and insurance, our comprehensive array of solutions have been built to get you ahead in your every goal and ambition.</p> </div> <div class="header__sub-menu-readmore"><a cta-id="PersonalBanking-navbar-Campaign-megamenu-StartPlanning" href="/personal-banking/start-planning" class="link link link-arrow-right" target="_self">Start planning <span class="text-nowrap">today<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="more" class="header__row row "> <div class="col-lg-12 d-block d-lg-none"> <div class="header__sub-mobile-section">More</div> </div> <div class="col-lg-6"> <div class="header__sub-left"> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text d-flex flex-column-reverse"> <div class="tag">The digital platform to track, exchange and redeem rewards points across different rewards programmes is now accessible on the OCBC Pay Anyone™ app.</div> <div class="name"><a cta-id="PersonalBanking-navbar-More-megamenu-STACK" href="https://www.ocbc.com/personal-banking/campaign/stack/index.html" class="link link link-arrow-right" target="_blank"> <span class="text-nowrap">STACK<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text d-flex flex-column-reverse"> <div class="tag">A new way to get away is here. Get one of the best rates in town for hotels, flights and car rentals. And offset booking prices instantly with OCBC reward points.</div> <div class="name"><a cta-id="PersonalBanking-navbar-More-megamenu-TravelWithOCBC" href="/personal-banking/cards/travel-with-ocbc" class="link link link-arrow-right" target="_self">Travel with <span class="text-nowrap">OCBC<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> <div class="row"> <div class="col-md-6 col-lg-6"> <div class="header__sub-menu-item "> <div class="header__sub-menu-item-text d-flex flex-column-reverse"> <div class="tag">Fancy shopping at a bank branch or even enjoying a sushi meal there? At OCBC Wisma Atria, you can do all these and more – visit us to experience it firsthand!</div> <div class="name"><a cta-id="PersonalBanking-navbar-More-megamenu-OneAdvisor" href="/personal-banking/ocbc-wisma" class="link link link-arrow-right" target="_blank">Bank, dine and shop at the new OCBC Wisma <span class="text-nowrap">Atria<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> </div> </div> <div class="col-lg-6"> <div class="header__sub-right"> <div class="row"> <div class="col-lg-12"> <div class="header__sub-menu-featured"> <div class="row"> <div class="col-lg-2 line-wrapper"> <div class="line"></div> </div> <div class="col-lg-6"><img src="/iwov-resources/sg/ocbc/personal/img/live/navbar_travelready.jpg" alt=""></div> <div class="col-lg-4"> <div class="tag">Get travel-ready with OCBC</div> <div class="header__sub-menu-link"> <p>With our suite of travel products and services, spend less effort managing your travel and more time enjoying life's journeys.</p> </div> <div class="header__sub-menu-readmore"><a cta-id="PersonalBanking-navbar-Campaign-megamenu-TravelReady" href="/personal-banking/campaign/travelready" class="link link link-arrow-right" target="_self">Find out <span class="text-nowrap">more<i class="far fa-chevron-right"></i></span></a></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>  </header> </div> </div> </div> </div> <div class="container-fluid iw_section" id="sectionjztq8wo6"> <div class="row iw_row iw_stretch" id="rowjztq8wo7"> <div class="iw_columns col-lg-12" id="coljztq8wo8">  <section id="main-wrapper"> <div class="iw_placeholder" id="iw_placeholder1566904104293"> <div class="iw_component" id="iw_comp1578910994064">  <div class="masthead-component"></div> <div id="common-breadcrumb__block-id" class="module container bp-width-med3"> <div class="com__breadcrumbs fz-13"> <ul> <li><a href="/personal-banking/">Personal Banking</a></li> <li>Help and Support</li> </ul> </div> </div> </div> <div class="iw_component" id="iw_comp1578910993694"> <div class="tabs-component"></div> <div anim-control="parent" class="module container bp-width-med3 animate"> <div class="com__tab"> <div class="com__tab-content com__tab--center com__tab-scroll mb4"> <div class="row"> <div class=" col-custom-9"> <div class="com__tab-nav has-styled-nav"> <ul class="d-flex styled-nav align-items-center"> <div class="indicator"></div> <li class="col align-items-center justify-content-center selected"><a href="#faq">Frequently asked questions</a></li> <li class="col align-items-center justify-content-center"><a href="#bankingforms">Banking forms</a></li> </ul> <div class="border-line-wrapper"> <div class="border-line"></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="iw_component" id="iw_comp1581383271491"> <div class="faq-component faqpopular-component"></div> <div class="module container bp-width-med3"> <div class="subcategory subcategory--black">Popular questions</div> <div class="com_text-links-list-wrapper animate"> <div class="row tll-two-item"> <div class="col-sm-6"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="/personal-banking/help-and-support/general#general-cards-activation" class="link link link-arrow-right" target="_self">ATM Card <span class="text-nowrap">Activations<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/help-and-support/general#atms-activation-deactivation-of-cards-for-overseas-atm-withdrawal" class="link link link-arrow-right" target="_blank">Overseas ATM Withdrawal <span class="text-nowrap">Activation<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/help-and-support/general#atms-activation-deactivation-of-cards-for-overseas-atm-withdrawal" class="link link link-arrow-right" target="_self">Using your ATM/Debit/Credit card <span class="text-nowrap">overseas<i class="far fa-chevron-right"></i></span></a></li> </ul> </div> </div> <div class="col-sm-6"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="/personal-banking/help-and-support/payments-and-transactions/estatements#pe-revert-to-paper-statement" class="link link link-arrow-right" target="_self">Revert to Paper <span class="text-nowrap">Statements<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/help-and-support/general#general-fee-waiver" class="link link link-arrow-right" target="_self">EasiCredit and Card <span class="text-nowrap">Waiver<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="https://www.ocbc.com/group/covid19-support/customers.html#SFRP-for-customers" class="link link link-arrow-right" target="_self">Special Financial Relief Programme (SFRP) for <span class="text-nowrap">consumers<i class="far fa-chevron-right"></i></span></a></li> </ul> </div> </div> </div> </div> </div> </div> <div class="iw_component" id="iw_comp1578910993742"> <div class="faq-component faqalltopics-component"></div> <div class="module animate container bp-width-med3"> <div class="subcategory subcategory--black">General</div> <div class="t-l-item-3"> <div class="com_text-link-list-with-icon group-height"> <div class="row"> <div class="col-sm-12 col-md-4 mb-5"> <div class="t-l-w-i-wrapper"><span class=" col-custom-8 col-custom-enforced subtitle "><img class="icon" width="80" height="80" src="/iwov-resources/sg/ocbc/personal/img/icon-group-14.png" alt=""></span><div class="gh2"> <h4><strong>General</strong></h4> </div> <div class="gh3 t-l-w-i-link"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="/personal-banking/help-and-support/general#cpcd-digital" class="link link link-arrow-right" target="_self">Change personal <span class="text-nowrap">details<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/help-and-support/general#content-useful-forms" class="link link link-arrow-right" target="_self">Fees and <span class="text-nowrap">charges<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/help-and-support/general#obabc" class="link link link-arrow-right" target="_self">OCBC Bank and Branch <span class="text-nowrap">code<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/help-and-support/digital-banking/moneylock#ml-snippet-gethelp" class="link link link-arrow-right" target="_self">OCBC Money <span class="text-nowrap">Lock<i class="far fa-chevron-right"></i></span></a></li> </ul> </div> </div><span><a href="/personal-banking/help-and-support/general" class="button button--secondary button--link mt-4 
				 " target="_self"><span>See more</span></a></span></div> </div> <div class="col-sm-12 col-md-4 mb-5"> <div class="t-l-w-i-wrapper"><span class=" col-custom-8 col-custom-enforced subtitle "><img class="icon" width="80" height="80" src="/iwov-resources/sg/ocbc/personal/img/icon-group-75.png" alt=""></span><div class="gh2"> <h4><strong>Banking</strong></h4> </div> <div class="gh3 t-l-w-i-link"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="/personal-banking/help-and-support/general#cpcd-digital" class="link link link-arrow-right" target="_self">Change personal <span class="text-nowrap">details<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/help-and-support/digital-banking/online-banking-login#obl-retrieve-online-banking-access-code" class="link link link-arrow-right" target="_self">Forgot Access Code / <span class="text-nowrap">PIN<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/help-and-support/digital-banking/online-banking-login#obl-change-your-access-code-or-pin" class="link link link-arrow-right" target="_self">Change Access Code / <span class="text-nowrap">PIN<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/help-and-support/phone-and-sms-banking/sms-banking#sb-services-available" class="link link link-arrow-right" target="_self">Check balances using <span class="text-nowrap">SMS<i class="far fa-chevron-right"></i></span></a></li> </ul> </div> </div><span><a href="/personal-banking/help-and-support/digital-banking/general" class="button button--secondary button--link mt-4 
				 " target="_self"><span>See more</span></a></span></div> </div> <div class="col-sm-12 col-md-4 mb-5"> <div class="t-l-w-i-wrapper"><span class=" col-custom-8 col-custom-enforced subtitle "><img class="icon" width="80" height="80" src="/iwov-resources/sg/ocbc/personal/img/icon-group-15.png" alt=""></span><div class="gh2"> <h4><strong>Payments & Transactions</strong></h4> </div> <div class="gh3 t-l-w-i-link"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="/personal-banking/help-and-support/payments-and-transactions/fast-funds-transfer" class="link link link-arrow-right" target="_self"> <span class="text-nowrap">FAST<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/help-and-support/payments-and-transactions/general" class="link link link-arrow-right" target="_self">Pricing <span class="text-nowrap">guide<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/help-and-support/accounts/general#accounts-status-of-issued-cheque" class="link link link-arrow-right" target="_self">Status of <span class="text-nowrap">cheque<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/digital-banking/step-by-step-guides/payment-transfer/transfer-funds-existing-overseas-payee" class="link link link-arrow-right" target="_self">Remit money <span class="text-nowrap">overseas<i class="far fa-chevron-right"></i></span></a></li> </ul> </div> </div><span><a href="/personal-banking/help-and-support/payments-and-transactions/general" class="button button--secondary button--link mt-4 
				 " target="_self"><span>See more</span></a></span></div> </div> </div> </div> </div> </div> </div> <div class="iw_component" id="iw_comp1674002237555"> <div class="faq-component faqsecurity-component"></div> <div class="module animate container bp-width-med3"> <div class="subcategory subcategory--black">SAFETY AND SECURITY</div> <div class="t-l-item-3"> <div class="com_text-link-list-with-icon group-height"> <div class="row"> <div class="col-sm-12 col-md-4 mb-5"> <div class="t-l-w-i-wrapper"><span class=" col-custom-8 col-custom-enforced subtitle "><img class="icon" width="80" height="80" src="/iwov-resources/sg/ocbc/personal/img/icon-start_onlinebank.png" alt=""></span><div class="gh2"> <h4><strong>Getting started with online banking</strong></h4> </div> <div class="gh3 t-l-w-i-link"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="/personal-banking/security/secure-banking-ways/ocbc-onetoken" class="link link link-arrow-right" target="_self">Protect transactions with OCBC <span class="text-nowrap">OneToken<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/security/secure-banking-ways/transaction-limits" class="link link link-arrow-right" target="_self">Secure funds with daily transaction <span class="text-nowrap">limits<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/security/secure-banking-ways/ocbc-onetouch-onelook" class="link link link-arrow-right" target="_self">Shield mobile banking access with <span class="text-nowrap">biometrics<i class="far fa-chevron-right"></i></span></a></li> </ul> </div> </div><span><a href="/personal-banking/security/secure-banking-ways#section-getstarted" class="button button--secondary button--link mt-4 
				 " target="_self"><span>See more</span></a></span></div> </div> <div class="col-sm-12 col-md-4 mb-5"> <div class="t-l-w-i-wrapper"><span class=" col-custom-8 col-custom-enforced subtitle "><img class="icon" width="80" height="80" src="/iwov-resources/sg/ocbc/personal/img/icon-acc_card_security.png" alt=""></span><div class="gh2"> <h4><strong>Accounts & cards security</strong></h4> </div> <div class="gh3 t-l-w-i-link"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="/personal-banking/security/secure-banking-ways/ocbc-killswitch" class="link link link-arrow-right" target="_self">Use the Kill Switch to stop <span class="text-nowrap">fraudsters<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/security/secure-banking-ways/cooling-off-periods" class="link link link-arrow-right" target="_self">The security benefits of cooling-off <span class="text-nowrap">periods<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/security/secure-banking-ways/authorisation-limits" class="link link link-arrow-right" target="_self">The role of authorisation limits in <span class="text-nowrap">surveillance<i class="far fa-chevron-right"></i></span></a></li> </ul> </div> </div><span><a href="/personal-banking/security/secure-banking-ways#section-safeguards" class="button button--secondary button--link mt-4 
				 " target="_self"><span>See more</span></a></span></div> </div> <div class="col-sm-12 col-md-4 mb-5"> <div class="t-l-w-i-wrapper"><span class=" col-custom-8 col-custom-enforced subtitle "><img class="icon" width="80" height="80" src="/iwov-resources/sg/ocbc/personal/img/icon-scams.png" alt=""></span><div class="gh2"> <h4><strong>Scams</strong></h4> </div> <div class="gh3 t-l-w-i-link"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="/personal-banking/security/secure-banking-ways/ecommerce-scams" class="link link link-arrow-right" target="_self">Staying safe when shopping on e-commerce <span class="text-nowrap">websites<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/security/secure-banking-ways/phishing-scams" class="link link link-arrow-right" target="_self">Preventing phishing <span class="text-nowrap">scams<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/personal-banking/security/secure-banking-ways/impersonation-scams" class="link link link-arrow-right" target="_self">Spotting <span class="text-nowrap">impersonators<i class="far fa-chevron-right"></i></span></a></li> </ul> </div> </div><span><a href="/personal-banking/security/secure-banking-ways#section-scamaware" class="button button--secondary button--link mt-4 
				 " target="_self"><span>See more</span></a></span></div> </div> </div> </div> </div> </div> </div> <div class="iw_component" id="iw_comp1578910993791"> <div class="faq-component faqproductcategories-component"></div> <div class="module animate container bp-width-med3"> <div class="subcategory subcategory--black">PRODUCT CATEGORIES</div> <div class="com_has-icon-cards"> <div class="row"> <div class="col-lg-4 col-md-6"><a class="card card--no-border" target="_self" href="/personal-banking/help-and-support/accounts/general"> <div class="d-flex align-items-center"> <div><img src="/iwov-resources/sg/ocbc/personal/img/ic_has-card-accounts.png" alt=""></div> <p class="mb-0 fz-18">Accounts</p> </div></a></div> <div class="col-lg-4 col-md-6"><a class="card card--no-border" target="_self" href="/personal-banking/help-and-support/cards/general"> <div class="d-flex align-items-center"> <div><img src="/iwov-resources/sg/ocbc/personal/img/ic_has-card-cards.png" alt=""></div> <p class="mb-0 fz-18">Cards</p> </div></a></div> <div class="col-lg-4 col-md-6"><a class="card card--no-border" target="_self" href="/personal-banking/help-and-support/loans/home-loan"> <div class="d-flex align-items-center"> <div><img src="/iwov-resources/sg/ocbc/personal/img/ic_has-card-loans.png" alt=""></div> <p class="mb-0 fz-18">Loans</p> </div></a></div> <div class="col-lg-4 col-md-6"><a class="card card--no-border" target="_self" href="/personal-banking/help-and-support/insurance/autowise"> <div class="d-flex align-items-center"> <div><img src="/iwov-resources/sg/ocbc/personal/img/icon__line_dark-insurance.png" alt=""></div> <p class="mb-0 fz-18">Insurance</p> </div></a></div> <div class="col-lg-4 col-md-6"><a class="card card--no-border" target="_self" href="https://www.ocbc.com/personal-banking/help-and-support/investments/general"> <div class="d-flex align-items-center"> <div><img src="/iwov-resources/sg/ocbc/personal/img/ic_has-card-investments.png" alt=""></div> <p class="mb-0 fz-18">Investments</p> </div></a></div> </div> </div> </div> </div> <div class="iw_component" id="iw_comp1578910993830"> <div class="faq-component faqneedmorehelp-component"></div> <div class="bp-rel bp-banner mob-mb1 animate featured__hero featured__hero-subhero"> <div class="bp-banner bp-ab d-none d-lg-block" style="background-image: url('/iwov-resources/sg/ocbc/personal/img/live/help-and-support/featured_bg-contactus.png'); background-position: 55% 50%;"></div> <div class="bp-banner-main container bp-width-med3"> <div class="row flex-row-reverse align-items-center feature__image"> <div class="col-lg-6"> <div class="bp-banner banner-wide d-none d-md-block d-lg-none tab-pull-left tab-pull-right" style="background-image: url('/iwov-resources/sg/ocbc/personal/img/live/help-and-support/featured_bg-contactus.png'); background-position: 100% 50%;"></div> <div class="bp-img wide d-block d-sm-block d-md-none tab-pull-left tab-pull-right"><img src="/iwov-resources/sg/ocbc/personal/img/live/help-and-support/featured-mobile_bg-contactus.jpg" alt=""></div> </div> <div class="col-lg-6 pt7 pb7 mob-pt3 mob-pb3"> <div class="feature__image--text feature__image--width-long"> <h3 class="feature__image--title co-black"><strong>Need more help?</strong></h3> <div class="com__par co-black"> <div class="feature__image--description"> <p>Use our chatbot, call, write to us, or find a branch near you</p> </div> <div class="feature__image--button"><a href="/personal-banking/contact-us" class="button button--secondary button--grey" target="_self">Contact us</a></div> </div> </div> <div class="clr"></div> </div> </div> </div> </div> </div> <div class="iw_component" id="iw_comp1581383271495"> <div class="bankingforms-component bankingpopularform-component"></div> <div class="module container bp-width-med3"> <div class="subcategory subcategory--black">Popular forms</div> <div class="com_text-links-list-wrapper animate"> <div class="row tll-two-item"> <div class="col-sm-6"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/cards/interbank-giro-credit-card.pdf" class="link link link-arrow-right" target="_blank">Interbank Giro (Credit <span class="text-nowrap">Card)<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/general/changeaddresscontactdetails-dynamic.pdf" class="link link link-arrow-right" target="_blank">Change of Address / Contact Details </br> (Dynamic PDF form to be opened via PDF <span class="text-nowrap">editor)<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/general/changeaddresscontactdetails.pdf" class="link link link-arrow-right" target="_blank">Change of Address / Contact Details </br> (Static PDF form to be downloaded via <span class="text-nowrap">browser)<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/cards/ddf-cc.pdf" class="link link link-arrow-right" target="_blank">Dispute Declaration Form <span class="text-nowrap">(DDF)<i class="far fa-chevron-right"></i></span></a></li> </ul> </div> </div> <div class="col-sm-6"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="https://www.ocbc.com/iwov-resources/sg/ocbc/personal/pdf/cards/card-services-credit-limit-adjustments.pdf" class="link link link-arrow-right" target="_blank">Credit Limit Review <span class="text-nowrap">Form<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/phone-and-sms-banking/phone-banking-application-form.pdf" class="link link link-arrow-right" target="_blank">Phone Banking <span class="text-nowrap">Services<i class="far fa-chevron-right"></i></span></a></li> </ul> </div> </div> </div> </div> </div> </div> <div class="iw_component" id="iw_comp1578910993905"> <div class="bankingforms-component bankingallforms-component"></div> <div class="module animate container bp-width-med3"> <div class="subcategory subcategory--black">All Forms</div> <div class="t-l-item-3"> <div class="com_text-link-list-with-icon group-height"> <div class="row"> <div class="col-sm-12 col-md-4 mb-5"> <div class="t-l-w-i-wrapper"><span class=" col-custom-8 col-custom-enforced subtitle "><img class="icon" width="60" height="60" src="/iwov-resources/sg/ocbc/personal/img/icon-group-8.png" alt=""></span><div class="gh2"> <h4><strong>Accounts</strong></h4> </div> <div class="gh3 t-l-w-i-link"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/accounts/account-information-update-request_v2.pdf" class="link link link-arrow-right" target="_blank">Account information <span class="text-nowrap">Update/Request<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="https://www.ocbc.com/iwov-resources/sg/ocbc/personal/pdf/accounts/giro-application-form.pdf" class="link link link-arrow-right" target="_blank">All-in-One Giro Application <span class="text-nowrap">Form<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/accounts/account-closure-form.pdf" class="link link link-arrow-right" target="_blank">Account Closure <span class="text-nowrap">Form<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/accounts/baby-bonus-card-maintenance.pdf" class="link link link-arrow-right" target="_blank">Baby Bonus Card <span class="text-nowrap">Maintenance<i class="far fa-chevron-right"></i></span></a></li> </ul> </div> <div class="accordion mt-2"> <div class="accordion__item"> <div class="accordion__item__content"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/bizreplyservice-to-cpfiu.pdf" class=" link link-arrow-right" target="_blank">Business Reply Envelope for CPF Investment and SRS <span class="text-nowrap">Accounts<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/bizreplyservice-to-accountservices.pdf" class=" link link-arrow-right" target="_blank">Business Reply Envelope for Deposit <span class="text-nowrap">Accounts<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/accounts/change-termination-of-monthly-fund-transfer-instruction.pdf" class=" link link-arrow-right" target="_blank">Change/Termination of Monthly Funds Transfer <span class="text-nowrap">Instruction<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="https://www.ocbc.com/assets/pdf/accounts-and-services/centralised-forms/fatca-us-tax-residency-declaration.pdf" class=" link link-arrow-right" target="_blank">FATCA-CRS Self-certification Form </br> (Download this form if you are unable to open it using your <span class="text-nowrap">browser)<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="https://internet.ocbc.com/PDPA/PDPAUnsecuredConsent/Form?id=SP&rc=INB" class=" link link-arrow-right" target="_blank">Marketing Consent Update with OCBC <span class="text-nowrap">Group<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/accounts/monthly-funds-transfer-application-form.pdf" class=" link link-arrow-right" target="_blank">Monthly Funds Transfer Application <span class="text-nowrap">Form<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/accounts/payment-eform.pdf" class=" link link-arrow-right" target="_blank">Payment e-form (Telegraphic Transfer/MEPS/Internal Funds <span class="text-nowrap">Transfer)<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/accounts/srs-contribution-form.pdf" class=" link link-arrow-right" target="_blank">SRS Contribution <span class="text-nowrap">Form<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="https://internet.ocbc.com/PDPA/PDPAUnsecuredConsent/Form?id=UA&rc=INB" class=" link link-arrow-right" target="_blank">Withdraw Marketing Consent with OCBC <span class="text-nowrap">Bank<i class="far fa-chevron-right"></i></span></a></li> </ul> </div> </div><a class="link accordion__item__title mt-4"><strong>Show <span>all</span><span class="s-less">less</span></strong><i class="fas fa-angle-down accordion__item__collapse-icon"></i></a></div> </div> </div> </div> </div> <div class="col-sm-12 col-md-4 mb-5"> <div class="t-l-w-i-wrapper"><span class=" col-custom-8 col-custom-enforced subtitle "><img class="icon" width="60" height="60" src="/iwov-resources/sg/ocbc/personal/img/icon-group-18.png" alt=""></span><div class="gh2"> <h4><strong>Cards</strong></h4> </div> <div class="gh3 t-l-w-i-link"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/cards/t30318-304265-supp-card-form-internet.pdf" class="link link link-arrow-right" target="_blank">Apply for a Supplementary <span class="text-nowrap">Card<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/cards/credit-card-forms-bre.pdf" class="link link link-arrow-right" target="_blank">Business Reply <span class="text-nowrap">Envelope<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/help-and-support/cards/debit-card-maintenance-form.pdf" class="link link link-arrow-right" target="_blank">Debit Card Maintenance 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href="/iwov-resources/sg/ocbc/personal/pdf/loans/dda-1stparty-homeloans-account-consent-form.pdf" class="link link link-arrow-right" target="_blank">Consent Form for Direct Debit Authorisation (First <span class="text-nowrap">Party)<i class="far fa-chevron-right"></i></span></a></li> <li class="mb-2"><a href="/iwov-resources/sg/ocbc/personal/pdf/loans/dda-3rdparty-homeloans-account-consent-form.pdf" class="link link link-arrow-right" target="_blank">Consent Form for Direct Debit Authorisation (Third <span class="text-nowrap">Party)<i class="far fa-chevron-right"></i></span></a></li> </ul> </div> <div class="accordion mt-2"> <div class="accordion__item"> <div class="accordion__item__content"> <div class="com_text-link-list"> <ul> <li class="mb-2"><a href="https://www.frankbyocbc.com/iwov-resources/pdf/student-loans-repayment-form.pdf" class=" link link-arrow-right" target="_blank">Tuition Fee Loan <span class="text-nowrap">Repayment<i class="far fa-chevron-right"></i></span></a></li> 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