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Video consultations - NHS
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class="nhsuk-breadcrumb__link">NHS services</a> </li> <li class="nhsuk-breadcrumb__item"> <a href="/nhs-services/gps/" class="nhsuk-breadcrumb__link">GPs</a> </li> </ol> <p class="nhsuk-breadcrumb__back"> <a href="/nhs-services/gps/" class="nhsuk-breadcrumb__backlink"> <span class="nhsuk-u-visually-hidden">Back to </span> GPs </a> </p> </div> </nav> <div class="nhsuk-width-container"> <main class="nhsuk-main-wrapper nhsuk-u-padding-top-0 nhsuk-u-padding-top-0" id="maincontent" lang="en-GB" > <div class="nhsuk-grid-row"> <div class="nhsuk-grid-column-two-thirds"> <h1> Video consultations </h1> </div> </div> <article> <div class="nhsuk-grid-row"> <div class="nhsuk-grid-column-two-thirds"> <section> <p data-block-key="sdhw4">Most GP surgeries, hospitals, mental health services and community care services now offer video consultations.</p><p data-block-key="c74qh">This is where you speak to a doctor or healthcare professional using the video camera in your smartphone, tablet or computer.</p><p data-block-key="ykxuf">This can save you time as you will not need to travel for a face-to-face appointment. It will help to stop infections spreading such as COVID-19.</p><p data-block-key="iqq6m">If a GP, doctor or healthcare professional recommends you have a video call, you will get a text, email or letter with a date and time for the appointment.</p> <h2 data-block-key="pj11r"><b>What you need for a video consultation</b></h2><p data-block-key="33j6y">To have a video consultation you need:</p><ul><li data-block-key="lt7jq">a smartphone, tablet or computer that allows video calling – remember to make sure your microphone and camera are switched on</li><li data-block-key="prxmw">an internet connection</li><li data-block-key="p3egl">a well-lit, quiet and private space so the GP, nurse or other health professional can see you clearly</li></ul> <h2 data-block-key="apxqf"><b>What happens during a video consultation</b></h2><p data-block-key="37pia">A video call is very similar to a face-to-face appointment. You will get the same care.</p><p data-block-key="t6t1o">The GP, doctor or healthcare professional will ask you questions about your health to work out the best treatment for you. You can also ask any questions you may have.</p><p data-block-key="kpxsx">It might help to write down what they say, so you keep a record. Any notes will be added to your record after the call.</p><p data-block-key="6bwg9">If you are prescribed any medicine, the doctor or healthcare professional will give you advice on how to take it. They may talk to you about the best way of getting your prescription.</p><p data-block-key="7o3ar">They can refer you if needed or give you any advice just as they would during a face-to-face appointment.</p><p data-block-key="pbrq5">If your video call does not work or you do not have signal, they will try a phone call instead.</p><p data-block-key="p96u0">If this is not possible, you will be able to rebook your appointment.</p> </section> </div> </div> </article> <aside class="nhsuk-grid-row"> <div class="nhsuk-grid-column-two-thirds"> <div id="sibling-nav" class="beta-hub-sibling-nav nhsuk-u-padding-top-5"> <h2 class="nhsuk-u-font-size-24 nhsuk-u-margin-bottom-4"> More in <a href="/nhs-services/gps/">GPs</a> </h2> <nav role="navigation" class="beta-nhsuk-navigation-sideways"> <ul class="beta-nhsuk-navigation-sideways__list"> <li class="beta-nhsuk-navigation-sideways__item"> <a href="https://www.nhs.uk/nhs-services/gps/how-to-register-with-a-gp-surgery/"> How to register with a GP surgery </a> </li> <li class="beta-nhsuk-navigation-sideways__item"> <a href="https://www.nhs.uk/nhs-services/gps/registering-with-a-gp-outside-your-area/"> Registering with a GP surgery outside your local area </a> </li> <li class="beta-nhsuk-navigation-sideways__item"> <a href="https://www.nhs.uk/nhs-services/gps/gp-appointments-and-bookings/"> Appointments and bookings at your GP surgery </a> </li> <li class="beta-nhsuk-navigation-sideways__item"> <a href="https://www.nhs.uk/nhs-services/gps/using-an-online-form-to-contact-your-gp-surgery/"> Using an online form to contact your GP surgery </a> </li> <li class="beta-nhsuk-navigation-sideways__item is-active" aria-current="true"> Video consultations </li> <li class="beta-nhsuk-navigation-sideways__item"> <a href="https://www.nhs.uk/nhs-services/gps/what-to-ask-your-doctor/"> What to ask your doctor or other healthcare professional </a> </li> <li class="beta-nhsuk-navigation-sideways__item"> <a href="https://www.nhs.uk/nhs-services/gps/view-your-gp-health-record/"> View your GP health record </a> </li> <li class="beta-nhsuk-navigation-sideways__item"> <a href="https://www.nhs.uk/nhs-services/gps/using-online-services/"> Using online services </a> </li> <li class="beta-nhsuk-navigation-sideways__item"> <a href="https://www.nhs.uk/nhs-services/gps/online-health-and-prescription-services/"> Online health and prescription services </a> </li> <li class="beta-nhsuk-navigation-sideways__item"> <a href="https://www.nhs.uk/nhs-services/gps/gp-services-for-someone-else-proxy-access/"> Accessing GP services for someone else, with proxy access </a> </li> <li class="beta-nhsuk-navigation-sideways__item"> <a href="https://www.nhs.uk/nhs-services/gps/getting-a-fit-note/"> Getting a fit note </a> </li> </ul> </nav> </div> </div> </aside> <div> <p class="nhsuk-body-s nhsuk-u-margin-top-7 nhsuk-u-secondary-text-color"> Page last reviewed: 12 May 2023 <br> Next review due: 12 May 2026 </p> 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