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class="nav-menu-2 w-nav-menu"><div data-hover="false" data-delay="0" class="dropdown-3 mobile w-dropdown"><div class="dropdown-toggle w-dropdown-toggle"><div data-w-id="efe49dfc-06c5-9cdd-fe84-6ea062828337" class="nav-link-2 link-block-2 link-block-3 link-block-4 link-block-5 link-block-6 link-block-7 link-block-8 link-block-9 link-block-10 link-block-11 mobile"><div class="div-block-79"><div class="text-block-15 darkmode">phases</div><div class="icon-4 w-icon-dropdown-toggle"></div></div><div class="div-block-40"></div></div></div><nav class="dropdown-list w-dropdown-list"><a href="/phase-1" class="nav-link-2 dropdown _1 mobile-tab w-inline-block"><div><div class="text-block-62">INSPECTING INDUSTRIAL COMPONENTS</div><div class="div-block-40 phase-1"></div></div></a><a data-w-id="efe49dfc-06c5-9cdd-fe84-6ea062828343" href="/phase-2" class="nav-link-2 dropdown-2 mobile-tab w-inline-block"><div><div>PRODUCING Medical isotopes</div><div class="div-block-40 phase-2"></div></div></a><a 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class="dropdown-3 w-dropdown"><div class="dropdown-toggle w-dropdown-toggle"><a data-w-id="35739d4d-db03-66e0-267b-21a95d95baa0" href="/phases" class="nav-link-2 link-block-2 link-block-3 link-block-4 link-block-5 link-block-6 link-block-7 link-block-8 link-block-9 link-block-10 link-block-11 w-inline-block"><div class="text-block-15 darkmode light">phases</div><div class="div-block-40 darkmode"></div></a></div><nav class="dropdown-list w-dropdown-list"><a data-w-id="35739d4d-db03-66e0-267b-21a95d95baa5" href="/phase-1" class="nav-link-2 dropdown _1 w-inline-block"><div><div>INSPECTING INDUSTRIAL COMPONENTS</div><div class="div-block-40 phase-1"></div></div></a><a data-w-id="35739d4d-db03-66e0-267b-21a95d95baaa" href="/phase-2" class="nav-link-2 dropdown-2 w-inline-block"><div><div>PRODUCING Medical isotopes</div><div class="div-block-40 phase-2"></div></div></a><a data-w-id="35739d4d-db03-66e0-267b-21a95d95baaf" href="/phase-3" class="nav-link-2 dropdown _3 w-inline-block"><div><div>RECYCLING nuclear waste </div><div class="div-block-40 phase-3"></div></div></a><a data-w-id="35739d4d-db03-66e0-267b-21a95d95bab4" href="/phase-4" class="nav-link-2 dropdown w-inline-block"><div><div>GENERATING fusion power</div><div class="div-block-40 phase-4"></div></div></a></nav></div><div class="div-block-18"><div class="text-block-3 dashes light">//</div></div><a data-w-id="35739d4d-db03-66e0-267b-21a95d95babc" href="/why-fusion" class="nav-link-2 w-inline-block"><div class="text-block-41 light">why fusion?</div><div class="div-block-40 darkmode"></div></a><div class="div-block-18"><div class="text-block-3 dashes light">//</div></div><div data-hover="true" data-delay="0" class="dropdown-3 w-dropdown"><div data-w-id="35739d4d-db03-66e0-267b-21a95d95bac4" class="dropdown-toggle w-dropdown-toggle"><a href="/about/company" class="nav-link-2 link-block-2 link-block-3 link-block-4 link-block-5 link-block-6 link-block-7 link-block-8 link-block-9 link-block-10 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href="/about/careers" class="nav-link-2 dropdown-2 w-inline-block"><div><div>careers</div><div class="div-block-40"></div></div></a></nav></div><div class="div-block-18"><div class="text-block-3 dashes light">//</div><div data-hover="true" data-delay="0" class="dropdown-3 w-dropdown"><div class="dropdown-toggle w-dropdown-toggle"><a href="#" class="nav-link-2 link-block-2 link-block-3 link-block-4 link-block-5 link-block-6 link-block-7 link-block-8 link-block-9 link-block-10 link-block-11 product-services w-inline-block"><div class="text-block-15">Product & Services</div><div class="div-block-40"></div></a></div><nav class="dropdown-list about products w-dropdown-list"><a data-w-id="37a8bd0a-279f-cb1a-798d-9cccad7656b2" href="/isotope-sales" class="nav-link-2 dropdown-2 w-inline-block"><div><div>Ilumira - Isotope Sales</div><div class="div-block-40 phase-2"></div></div></a><a data-w-id="37a8bd0a-279f-cb1a-798d-9cccad7656b7" href="/flare" class="nav-link-2 dropdown-2 w-inline-block"><div><div>FLARE - RADIation effects testing sales</div><div class="div-block-40 phase-1"></div></div></a></nav></div></div><div class="div-block-18"><div class="text-block-3 dashes light">//</div></div><a data-w-id="35739d4d-db03-66e0-267b-21a95d95bae1" href="/contact" class="nav-link-2 w-inline-block"><div class="text-block-40 light">contact</div><div class="div-block-40 darkmode"></div></a><div class="div-block-18"><div class="text-block-3 dashes light">//</div></div><div class="nav-content-lef"><div class="search-icon-div"><a data-w-id="35739d4d-db03-66e0-267b-21a95d95baea" href="#" class="search-button-wrapper w-inline-block"><div class="search-form-button"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63f58690a43cb90f6a2f6fdc_5eccc3eadf7e1d555b420e09_search.svg" width="18" alt="A black magnifying glass" class="nav06_search_icon"/></div></a></div></div><div class="div-block-189"><a href="/isotope-sales" class="ilumira-link-block w-inline-block"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/665f622c366e4919e54c2f0f_Ilumira_logo_color.png" loading="lazy" sizes="(max-width: 479px) 0px, (max-width: 991px) 100vw, (max-width: 1279px) 5vw, (max-width: 1439px) 4vw, 5vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/665f622c366e4919e54c2f0f_Ilumira_logo_color-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/665f622c366e4919e54c2f0f_Ilumira_logo_color-p-800.png 800w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/665f622c366e4919e54c2f0f_Ilumira_logo_color-p-1080.png 1080w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/665f622c366e4919e54c2f0f_Ilumira_logo_color.png 1500w" alt="" class="ilumira-nav"/></a><a href="/flare" class="flare-link-block w-inline-block"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/66e8312ce81264efbc6b52b6_SHINE_FLARE-logo_yellow_CMYK%20copy.svg" loading="lazy" alt="" class="flare-nav"/></a></div></nav><div class="menu-button w-nav-button"><div class="icon w-icon-nav-menu"></div></div></div></div></div><div class="about-hero-section compliance-helpline"><div class="container center"><div class="div-block-61 lightmode"><div class="div-block-62"><div class="lottie-animation-2 compliance-helpline" data-w-id="4d1990f8-9efc-2d29-4e3f-11bd1594156f" data-animation-type="lottie" data-src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63cabdc6f5772015c244f820_Arrow%20Down%20Dark.json" data-loop="1" data-direction="1" data-autoplay="1" data-is-ix2-target="0" data-renderer="svg" data-default-duration="3.28" data-duration="0"></div></div></div><div class="hero-flexbox complaince-helpline"><h1 class="heading-6 darkmode lightmode about">Compliance Helpline</h1><p style="opacity:0;-webkit-transform:translate3d(0, 30px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 30px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 30px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 30px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="paragraph-2">SHINE Technologies has established the SHINE-11 Compliance Helpline, a toll-free telephone number and online reporting system for reporting compliance concerns.</p></div></div></div><div data-w-id="01ddf2ce-1552-5d9f-020a-8c597adef598" class="helpline-details"><div class="container"><div class="w-layout-grid grid-35"><div id="w-node-_2c0b3513-c56d-7fdf-37ab-79508a959641-8837ec38" style="-webkit-transform:translate3d(-50px, 0, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(-50px, 0, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(-50px, 0, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(-50px, 0, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="div-block-147"><h2 class="heading-7 lightmode">Helpline Details</h2><p class="paragraph-4 lightmode">All reports to the Compliance Helpline are confidential. The Compliance Helpline is available 24 hours a day, 7 days a week. Helpline calls are received by a trained operator at an independent call center hired by Syntrio. Callers may remain anonymous. SHINE will investigate and follow up on all Compliance Helpline reports. SHINE prohibits retaliation against any individual who makes a good faith report of a suspected compliance or legal issue.</p></div><div id="w-node-_58bf98ba-2ead-a381-feeb-de16e3e72a4e-8837ec38" style="-webkit-transform:translate3d(50px, 0, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(50px, 0, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(50px, 0, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(50px, 0, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="div-block-148"><p class="paragraph-4 lightmode helpline">Anyone may use the Compliance Helpline to report known or suspected compliance concerns, including those in any of the following areas:</p><div class="w-layout-grid grid-36"><div id="w-node-_4e500235-e0cb-d1d0-1ab3-fceaada4ac98-8837ec38" class="helpline-detail"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10.png" loading="lazy" sizes="(max-width: 1279px) 30px, (max-width: 1919px) 2vw, 30px" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-800.png 800w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-1080.png 1080w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-1600.png 1600w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10.png 2085w" alt="Checkmark within a circle" class="image-116"/><p class="paragraph-9 check">Violations of applicable laws, regulations, and/or industry codes</p></div><div id="w-node-_0cf1373d-d518-ba82-5dd0-4893bb13e07e-8837ec38" class="helpline-detail"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10.png" loading="lazy" sizes="(max-width: 1279px) 30px, (max-width: 1919px) 2vw, 30px" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-800.png 800w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-1080.png 1080w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-1600.png 1600w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10.png 2085w" alt="Checkmark within a circle" class="image-116"/><p class="paragraph-9 check">Violations of U.S. federal health care program requirements<br/></p></div><div id="w-node-_1d51fa26-4fb1-511d-53a2-8084f8dffae8-8837ec38" class="helpline-detail"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10.png" loading="lazy" sizes="(max-width: 1279px) 30px, (max-width: 1919px) 2vw, 30px" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-800.png 800w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-1080.png 1080w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-1600.png 1600w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10.png 2085w" alt="Checkmark within a circle" class="image-116"/><p class="paragraph-9 check">Violations of SHINE’s Code of Conduct</p></div><div id="w-node-_8c4f19f8-4e27-5f4b-52cc-20b92203aca6-8837ec38" class="helpline-detail"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10.png" loading="lazy" sizes="(max-width: 1279px) 30px, (max-width: 1919px) 2vw, 30px" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-800.png 800w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-1080.png 1080w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-1600.png 1600w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10.png 2085w" alt="Checkmark within a circle" class="image-116"/><p class="paragraph-9 check">Violations of SHINE’s policies and procedures</p></div><div id="w-node-_06a1bd3b-b87e-e06a-8a2b-136432741b48-8837ec38" class="helpline-detail"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10.png" loading="lazy" sizes="(max-width: 1279px) 30px, (max-width: 1919px) 2vw, 30px" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-800.png 800w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-1080.png 1080w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-1600.png 1600w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10.png 2085w" alt="Checkmark within a circle" class="image-116"/><p class="paragraph-9 check">Concerns about SHINE’s accounting, internal controls or auditing related matters</p></div><div id="w-node-_29a9f334-aa67-5b7d-3bbb-320f22bb9881-8837ec38" class="helpline-detail"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10.png" loading="lazy" sizes="(max-width: 1279px) 30px, (max-width: 1919px) 2vw, 30px" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-800.png 800w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-1080.png 1080w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10-p-1600.png 1600w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b3291d7d4224d22c9174f_Webflow%20Icons-10.png 2085w" alt="Checkmark within a circle" class="image-116"/><p class="paragraph-9 check">Other general compliance concerns or issues</p></div></div></div></div></div></div><div class="contact-us-section"><div class="container center contact"><div class="div-block-151"><div class="div-block-150"><a href="tel:+1-833-744-6311" class="contact-circle w-inline-block"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b002e091d7255280539_Webflow%20Icons-13.png" loading="lazy" sizes="(max-width: 1279px) 38px, (max-width: 1439px) 3vw, 38px" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b002e091d7255280539_Webflow%20Icons-13-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b002e091d7255280539_Webflow%20Icons-13-p-800.png 800w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b002e091d7255280539_Webflow%20Icons-13-p-1080.png 1080w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b002e091d7255280539_Webflow%20Icons-13-p-1600.png 1600w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b002e091d7255280539_Webflow%20Icons-13.png 2126w" alt="Speech bubble emerging from a telephone receiver"/></a><div class="div-block-150 call"><div class="text-block-49">Call</div><div class="text-block-50">+1-833 SHINE-11 (+1-833-744-6311)</div></div></div><div class="contact-line"></div><div class="div-block-150"><a href="mailto:SHINE-11@GetInTouch.com" class="contact-circle w-inline-block"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b00691cf23e3fe6bd08_Webflow%20Icons-12.png" loading="lazy" sizes="(max-width: 1279px) 38px, (max-width: 1439px) 3vw, 38px" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b00691cf23e3fe6bd08_Webflow%20Icons-12-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b00691cf23e3fe6bd08_Webflow%20Icons-12-p-800.png 800w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b00691cf23e3fe6bd08_Webflow%20Icons-12-p-1080.png 1080w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b00691cf23e3fe6bd08_Webflow%20Icons-12-p-1600.png 1600w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b00691cf23e3fe6bd08_Webflow%20Icons-12-p-2000.png 2000w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b00691cf23e3fe6bd08_Webflow%20Icons-12.png 2126w" alt="Two envelopes passing by one another"/></a><div class="div-block-150 email"><div class="text-block-49">email</div><div class="text-block-50">SHINE-11@GetInTouch.com</div></div></div><div class="contact-line"></div><div class="div-block-150"><a href="http://InTouchWebsite.com/SHINE-11" target="_blank" class="contact-circle w-inline-block"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b0187f7f8af39ecf9fc_Webflow%20Icons-11.png" loading="lazy" sizes="(max-width: 1279px) 38px, (max-width: 1439px) 3vw, 38px" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b0187f7f8af39ecf9fc_Webflow%20Icons-11-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b0187f7f8af39ecf9fc_Webflow%20Icons-11-p-800.png 800w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b0187f7f8af39ecf9fc_Webflow%20Icons-11-p-1080.png 1080w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4b0187f7f8af39ecf9fc_Webflow%20Icons-11.png 2126w" alt="A globe with two waypoints"/></a><div class="div-block-150 visit"><div class="text-block-49">visit</div><div class="text-block-50">http://InTouchWebsite.com/SHINE-11</div></div></div></div><h2 class="heading-7 lightmode top pushdown contact">How to Contact Us<br/></h2></div><div class="container _2"></div></div><div class="faq-section-2"><div class="faq-container"><div class="faq-menu-wrapper"><div class="faq-menu-title"><h2 class="heading-7 lightmode top">Helpline Frequently Asked Questions</h2></div><div class="faq-menu"><a href="#faq-row-1" class="faq-menu-item w-inline-block"><div class="faq-menu-item-label">About Syntrio</div></a><a href="#faq-row-2" class="faq-menu-item w-inline-block"><div class="faq-menu-item-label">Report Submission Questions</div></a><a href="#faq-row-3" class="faq-menu-item w-inline-block"><div class="faq-menu-item-label">Report Security & Confidentiality</div></a><a href="#faq-row-4" class="faq-menu-item w-inline-block"><div class="faq-menu-item-label">Tips & Best Practices</div></a></div></div><div class="faq-groups-wrapper"><div id="faq-row-1" class="faq-group-row"><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">What is Syntrio?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">Syntrio is a unique confidential communication and reporting system, referred to internally as the <strong>SHINE-11 Compliance Helpline</strong>, that is designed to make it as convenient as possible for employees, partners or the public to send concerns, questions, and comments directly to SHINE’s Compliance Officer, the SHINE Board of Directors or SHINE’s General Counsel on a confidential basis.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">Why do we need a system like Syntrio?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">We believe that our Stakeholders are our most important asset. By creating open channels of communication, we can promote a positive work culture, maintain a safe workplace for our employees and ensure the protection of the natural environment.<br/><br/>Publicly traded companies are required by law to have an anonymous reporting vehicle to address accounting, auditing and internal controls fraud directly to the audit committee. SHINE currently is a private employer but prides itself in following these regulations. An effective helpline system will enhance our other efforts to foster a culture of integrity and ethical decision-making.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">How do I follow-up on a concern that I reported to the Shine-11 Compliance Helpline?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">To receive a response from management, and if you called the Compliance Helpline, call back at <br/>+1-833-SHINE-11 (+1-833-744-6311) after five business days and have your case number ready. To check for a response you left on the website or to leave an additional message, visit www.InTouchWebsite.com/SHINE-11 and enter your case number and password. The case numbers for the phone helpline and website are different, so you will need to follow up using the same system you used to report the concern.</p></div></div></div><div id="faq-row-2" class="faq-group-row"><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">May I report using either the Internet or the telephone?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">Yes. With Syntrio, you have the ability to file a confidential, anonymous report via telephone, an email or the web.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">What type of situations should I report?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">Any violation of SHINE’s policies and procedures, including the SHINE Code of Conduct, or even applicable laws, regulations and industry codes. Additionally, any items that are safety-related, whether they are nuclear, radiation, industrial, or any other designation.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">Can I still report a concern if I am not an employee?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">Certainly! SHINE is a socially and environmentally responsible leader. We want anyone interacting with SHINE to have an avenue to voice their concerns.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">Am I supposed to report my concern through Syntrio or should I report directly to my manager or human resources?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">You are encouraged to speak up if you become aware of a potential violation of SHINE’s Code of Conduct or the law. If you’re a SHINE employee, ideally, you will bring any concerns directly to your immediate supervisor, or other member of our management team. We recognize, however, that there may be circumstances when you’re not comfortable reporting an issue in this manner. It is for such circumstances that we have partnered with Syntrio. We would rather you report anonymously than keep the information to yourself. If you require further guidance regarding the Helpline and reporting your concern, please contact us at www.InTouchWebsite.com/SHINE-11 or compliance@shinefusion.com.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">Why should I report what I know? What's in it for me?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">We all have the right to work in a positive environment and with that right comes the responsibility of acting in an ethical manner and letting the right people know if someone is not acting appropriately. If you are a SHINE employee, you are obligated to report potential issues in accordance with the SHINE Code of Conduct. By working together, we can maintain a healthy and productive environment.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">Does management really want me to report?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">We certainly do. In fact, we need you to report. You know what is going on at SHINE—both good and bad. You may have initial knowledge of an activity that may be cause for concern. Your reporting can minimize the potential negative impact to SHINE and our community. Also, offering positive input may help identify issues that can improve our corporate culture, safety culture and performance.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">Where do these reports go? Who can access them?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">Reports are entered directly on the Syntrio secure server to prevent any possible breach in security. Syntrio makes these reports available only to specific individuals within SHINE who are charged with evaluating and investigating each report. Each of these report recipients has had training in keeping these reports in the utmost confidence.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">What if I do not want to report my concern to the Helpline?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">SHINE has an internally hosted and managed email account to accept confidential messages from individuals who do not wish to submit their concern through the Syntrio helpline. Please send your concern to compliance@shinefusion.com and a member of the Compliance team will respond to your message within 1 business day.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">How will SHINE investigate my concerns?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">The Company is committed to investigating all reported concerns, where appropriate, to the extent possible. Depending upon the type of concern, either SHINE’s Compliance Officer, the SHINE Board of Directors or SHINE’s General Counsel will expeditiously and confidentially investigate concerns brought to the Company’s attention. As appropriate, the members of this group may confidentially engage other functions within the Company or outside firms to assist with an investigation.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">What if I remember something important about my concern after I file the report? Or what if the Company has further questions for me concerning my report?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">When you file a report at the Syntrio website or through the SHINE-11 Helpline, you receive a unique case number. You can return to the Syntrio system again either through the web or by telephone and access your original report to add more detail or answer questions posed by the Company. We strongly suggest that you return to the Helpline in the time specified to answer Company questions. Once this happens, you and the Company have entered into an “anonymous dialogue,” where situations are not only identified, but can also be resolved, no matter how complex.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">Are these follow-ups on my report as secure as when I first submitted the report?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">All Syntrio correspondences are held in the same strict confidence as the initial report, continuing under the umbrella of anonymity.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">Who do I contact if I have a general inquiry related to the SHINE Code of Conduct or other Company policy?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">For general inquiries please contact us via email at compliance@shinefusion.com.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">I have lost my case number, what do I do?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">To ensure the confidentiality of reports submitted to the Helpline, Syntrio is unable to provide a reporter with a lost case number. If this happens and you have additional information to provide, please submit a new report and indicate that it is in follow-up to a previously reported concern.</p></div></div></div><div id="faq-row-3" class="faq-group-row"><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">It is my understanding that any report I send from a Company computer generates a server log that shows every web-site that my PC connects with, and won't this log identify me as a report originator?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">Syntrio does not generate or maintain any internal connection logs with IP addresses, so no information linking your PC to Syntrio is available. In fact, Syntrio is contractually committed not to pursue a reporter’s identity.<br/><br/>If you feel uncomfortable making a report on your work computer, you have the option of using a computer outside our work environment (such as one located at a public library, at a friend’s house, etc.) through the Syntrio secure website (www.InTouchWebsite.com/SHINE-11).</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">Can I file a report from home and still remain anonymous?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">A report from home, a neighbor’s computer, or any Internet portal will remain secure and anonymous. The Syntrio system strips away internet addresses so that anonymity is totally maintained. Plus, Syntrio is contractually committed not to pursue a reporter’s identity.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">I am concerned that the information I provide in Syntrio will ultimately reveal my identity. How can you assure me that will not happen?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">The Syntrio system is designed to protect your anonymity. However, if you wish to remain anonymous, you—as a reporting party—need to ensure that the body of the report does not reveal your identity by accident. For example, “From my work area next to Jill Jones…” or “In my 6 years…”.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">Is the telephone toll-free Compliance Helpline confidential and anonymous too?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">Yes. You will be asked to provide the same information that you would provide in an web-based report and an interviewer from Syntrio will type your responses into the Syntrio website. These reports have the same security and confidentiality measures applied to them during delivery.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">What if I want to be identified with my report?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">There is a section in the report for identifying yourself, if you wish.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">I am afraid that I will face retaliation if I report my concern, what should I do?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">SHINE has a strict non-retaliation policy that protects those who report a concern in good faith. Furthermore, you may submit your concern anonymously, where allowable by local laws, via Syntrio. If you feel you have been subject to retaliation for reporting a concern, please immediately contact compliance@shinefusion.com.</p></div></div></div><div id="faq-row-4" class="faq-group-row"><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">I am aware of some individuals involved with unethical conduct, but it doesn't affect me. Why should I bother reporting it?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">All unethical conduct, at any level, ultimately hurts the Company and all stakeholders, including you. So, if you know of any violations of Company policy or unethical conduct, consider it your duty to yourself and your colleagues to report it.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">I am not sure if what I have observed or heard is a violation of Company policy, or involves unethical conduct, but it just does not look right to me. What should I do?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">File a report. Syntrio can help you prepare and file your report so it can be properly understood. The Company would rather you report a situation that turns out to be harmless than let possible unethical behavior go unchecked because you weren’t sure.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">What if my boss or other managers are involved in a violation? Won't they get the report and start a cover-up?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">The Syntrio system and report distribution are designed so that implicated parties are not notified or granted access to reports in which they have been named. The SHINE-11 Compliance Helpline is managed by the Corporate Compliance team, which includes SHINE Board members and/or General Counsel.</p></div></div><div class="faq-item-wrapper"><div class="faq-question"><div class="faq-question-label">What if the Compliance Officer is the problem? Won't he or she be aware of my complaint?</div><div class="div-block-149"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 14.3359375px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/63c70035e76078777dd562c0_arrow-right_dark.png 570w" alt="A black arrow pointing to the right." class="faq-arrow"/></div></div><div class="faq-answer"><p class="faq-answer-p">No. Any reported concern regarding the SHINE Compliance Officer will be reported directly to a SHINE Board member and/or General Counsel. The Compliance Officer will not be contacted directly during an initial complaint. The Compliance Officer may be contacted during an investigation only.</p></div></div></div></div></div></div><div class="compliance-downloads"><div data-w-id="06e9ae3b-20f1-e909-af5f-4dc29be2e9a1" class="container center downloads"><div class="w-layout-grid grid-37"><a href="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/642b30f1562e42137c238cad_SHINE%20Technologies%2C%20LLC_Ethical%20Workplace_8.5x11.pdf" target="_blank" class="flyer-wrapper w-inline-block"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/642b31f286bec00b5461a702_Syntrio%20Mockup.png" loading="lazy" sizes="(max-width: 479px) 52vw, (max-width: 767px) 55vw, (max-width: 991px) 57vw, (max-width: 1279px) 61vw, 760.953125px" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/642b31f286bec00b5461a702_Syntrio%20Mockup-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/642b31f286bec00b5461a702_Syntrio%20Mockup.png 600w" alt="A Syntrio Compliance Flyer" class="image-117"/><div class="div-block-159"><div class="text-block-49">syntrio Compliance Flyer</div><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/641db95b6d31a9a5fa9efbde_Webflow%20Icons-18.png" loading="lazy" sizes="(max-width: 479px) 20px, (max-width: 767px) 4vw, (max-width: 991px) 20px, (max-width: 1279px) 2vw, (max-width: 1439px) 20px, 1vw" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/641db95b6d31a9a5fa9efbde_Webflow%20Icons-18-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/641db95b6d31a9a5fa9efbde_Webflow%20Icons-18.png 970w" alt="a black download icon" class="image-121"/></div><div class="glow download"></div></a><a href="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4f366531605225d08a5b_SHINE-Code-of-Conduct-April-2021-v4.pdf" target="_blank" class="flyer-wrapper w-inline-block"><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4e043b1c6ad4d824d2f2_Code%20of%20Conduct.png" loading="lazy" sizes="(max-width: 479px) 52vw, (max-width: 767px) 55vw, (max-width: 991px) 57vw, (max-width: 1279px) 61vw, 760.953125px" srcset="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4e043b1c6ad4d824d2f2_Code%20of%20Conduct-p-500.png 500w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4e043b1c6ad4d824d2f2_Code%20of%20Conduct-p-800.png 800w, https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/640b4e043b1c6ad4d824d2f2_Code%20of%20Conduct.png 800w" alt="The title page of the SHINE employee code of conduct" class="image-117"/><div class="glow download"></div><div class="div-block-159"><div class="text-block-49">Employee Code of Conduct</div><img src="https://cdn.prod.website-files.com/63bc8628e53c0011f41ce702/641db95b6d31a9a5fa9efbde_Webflow%20Icons-18.png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 767px) 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