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class="c-copy-button__success b--u-text-xs" data-copy-button-target="success">Link copied to the clipboard</span> <textarea data-copy-button-target="text" readonly class="c-copy-button__textarea">https://www.livechat.com/help/set-canned-responses/</textarea> </div> </div> </div> </div> </div> </div> <span itemscope itemtype="https://schema.org/Article"> <meta itemprop="headline" content="How to set canned responses in LiveChat"> <meta itemprop="datePublished" content='2015-11-19T11:08:12Z'> <meta itemprop="dateModified" content='2024-09-09T16:13:00+02:00'> <meta itemprop="author" content="Ola Górska"> <meta itemprop="articleSection" content="Use LiveChat"> <meta itemprop="articleSection" content="Chats and Archives"> <meta itemprop="articleBody" content="If you often reply to the same customer questions, consider saving those replies as canned responses. It will shorten your response times and save keystrokes on repetitive typing. With canned responses, you type it once, save it, and reuse it in chats whenever you need. Apart from being a huge time saver, canned responses help tackle typing errors. Use them for foreign names, complex addresses, common expressions, URLs, or virtually anything that you type repeatedly. Customers love instant replies – make sure your typing speed is on point with our typing speed test. Using canned responses To use a canned response in chat, type in the hash sign followed by a shortcut, for example, #thank (try it out!). Check out our blog for canned response examples and tips &amp; tricks. Learn how to use canned responses with our webinar. Adding canned responses Canned responses are available in Team, Business, and Enterprise plans. Your LiveChat account comes with a set of sample responses. You can use them out of the box, tweak them, or add your own. There are two ways to add a new response: Directly from the chat If you find yourself sending the same reply yet again, you can save it with just one click. 1 Hover over your message and select the + icon. 2 In the pop-up, select Shared to create a response for the whole team or Private to create it just for you. 3 Edit the message if needed. 4 Add a shortcut. To add more than one, hit enter after each shortcut. 5 Finally, select Save. There are more things you can do while creating a new canned response. If you have several groups, such as sales and support, you can create a response for a specific group. To do that, select the group from the drop-down menu in the modal. Otherwise, the canned response will be saved for the group in which the chat took place. You can add variables that will be replaced with personalized content during the chat. You can decide when the Agent App should automatically suggest this response to your team. This option is only available for shared responses. From the canned response selector You can also add a new response before sending it in chat. This option is available in the canned response selector. 1 Type # in the text area or select the # icon. 2 In the canned response selector, select +New. 3 In the pop-up, select Shared to create a response for the whole team or Private to create it just for you. 4 Enter the new message. 5 Add a shortcut. To add more than one, hit enter after each shortcut. 6 Finally, select Save. There are more things you can do while creating a new canned response. If you have several groups, such as sales and support, you can create a response for a specific group. To do that, select the group from the drop-down menu in the modal. Otherwise, the canned response will be saved for the group in which the chat took place. You can add variables that will be replaced with personalized content during the chat. You can decide when the Agent App should automatically suggest this response to your team. This option is only available for shared responses. From settings Here you can create new canned responses from scratch, edit existing ones, and delete the ones you no longer use. Follow the steps below to add a new canned response: 1 In the LiveChat Agent App go to Settings&gt;Canned responses. 2 Select + New canned response. 3 In the pop-up, select Shared to create a response for the whole team, or Private to create it just for you. 4 If you have several groups, such as sales and support, you can create a response for a specific group. To do that, select the group from the drop-down menu in the modal. 5 Edit the message and add variables if needed. 6 Add a shortcut. To add more than one, hit enter after each shortcut. 7 Select event(s) that should trigger a response suggestion. 8 Finally, select Save. Whenever you send a canned response, try to personalize it a bit. You can use variables to that end. Variables in canned responses Custom variables let you automatically add your customers’ and agents’ names and email addresses to your pre-saved messages. You can get customers’ data from forms or code it using setters. Agents’ data is already stored on your LiveChat account and does not need to be obtained in any other way. You can choose from the following variables: %customer-name% - loads customer’s name %customer-email% - loads customer’s email address %agent-name% - loads agent’s name %agent-email% - loads agent’s email address Editing canned responses Canned responses can significantly speed up your work, but it is critical that they are up to date. Review and update them periodically to ensure the information they contain is top-notch. It’s also a good practice to tweak the less critical messages now and again, to not bore your returning customers. To edit canned responses: Log into the LiveChat Agent App and go to Settings&gt;Canned responses. Select the response you want to edit and pick the pen icon. In the pop-up, you can change the response from Shared to response suggestion, or the other way around. change the group the canned response will be saved to. edit the message and add variables if needed. Change or add shortcuts. To add more than one, hit enter after each shortcut. Edit or add event(s) that should trigger a response suggestion. This option is only available for shared responses. Once you’re done editing, select Save to confirm your choices. Deleting canned responses If you no longer need a particular response, you can delete it. To delete canned responses: 1 Log into the LiveChat Agent App and go to Settings&gt;Canned responses. 2 Select the response you want to delete and pick the trash can. 3 Select Remove this response and confirm. Private canned responses If you often send the same message, but you don’t want to add a canned response for the whole team, you can create private canned responses. You will see your private responses at the top of the list in the selector, while your team&rsquo;s list of canned responses will remain unchanged. Private canned responses are available in the Team, Business, and Enterprise plans. Adding a private canned response You can add a private canned response just like shared canned responses, both from the Chat section and from Settings &gt;Canned responses in the LiveChat Agent App. Select the link for step by step instructions on how to add a private canned response directly from chat. from the canned response selector in the Chat section. from the Settings&gt;Canned responses. When you add a private canned response, only you will be able to view and use this response. This way, you can optimize your work without affecting your team’s workflow. See how to edit or delete a private canned response. Suggested responses Canned responses make your work fast and precise, but you can be even faster when you set up suggested responses. You can use suggestions to streamline routine actions or to make finding the right response even faster. You can make sure that specific canned responses pop up at specific points in the chat. You can set up suggestions for when a chat is started when a chat is transfered when a chat goes idle when a chat is rated good when a chat is rated bad You can set suggestions for existing canned responses in Suggested responses in the settings, or pick the suggestion condition when you create a new response. Suggested responses are available in the Team, Business, and Enterprise plans. Set conditions for existing canned responses Before you can create suggestions, make sure that you created the canned responses you want to suggest. 1 Go to Settings&gt;Canned responses&gt;Suggested responses. 2 From the drop-down menu, select the group for which you want to add suggestions. 3 Pick Shared or Private. 4 Hover over the desired response and select Edit. 5 Type in the shortcut(s) or select from the selector. Once you’ve selected the shortcuts, the suggestions are set up. Disable suggested responses Disable for yourself If the suggestions are not helping your work, you can easily stop them from popping up. In the Chat section, type # in the text area or select the # icon. Select the gear icon in the selector and switch off the green toggle. Disable for the team 1 Go to Settings&gt;Canned responses&gt;Suggested responses. 2 From the drop-down menu, select the group for which you want to add suggestions. 3 Pick Shared or Private. 4 Hover over the desired response and select Edit. 5 Delete the shortcut(s) 6 Repeat for all the suggested responses. Canned responses for groups If you have your agents assigned to different groups you can create canned responses that are group-specific. You will find a required canned response quicker when you narrow down the results to a single group rather than having to search through the entire list. If you haven’t created groups and assigned agents to them, check out our article about groups. Using group-specific canned responses While you chat, you can choose to see all the canned responses divided by groups or all together. Canned responses are divided by default, so if the customer comes to chats with the sales group, for example, the canned responses from the sales group will appear first on the list, followed by the responses from all the other groups you are a member of, placed under “Other groups”. If you want the canned responses to be displayed all together, select the gear icon in the selector and switch off the green toggle. Adding a group-specific canned response You can add a private canned response both from the Chat section and from Settings &gt;&lt;a From the Chat section 1 Type # in the text area or select the # icon. 2 In the canned response selector, select +New. 3 In the pop-up, select Shared to create a response for the whole team, or Private to create it just for you. 4 Select the group from the drop-down menu in the modal. 5 Edit the message and add variables if needed. 6 Add a shortcut. To add more than one, hit enter after each shortcut. 7 Select event(s) that should trigger a response suggestion. 8 Finally, select Save. From the Settings 1 In the LiveChat Agent App go to Settings&gt;Canned responses. 2 Select + New canned response. 3 In the pop-up, select Shared to create a response for the whole team, or Private to create it just for you. 4 If you have several groups, such as sales and support, you can create a response for a specific group. To do that, select the group from the drop-down menu in the modal. 5 Edit the message and add variables if needed. 6 Add a shortcut. To add more than one, hit enter after each shortcut. 7 Select event(s) that should trigger a response suggestion. 8 Finally, select Save. When a canned response is assigned to a specific group, only agents from the specific group will be able to use this response. When you are using this method, the pool of predefined responses available for all departments remains relatively small and your teammates can find relevant responses faster. Combine tags with canned responses Thanks to the automation evolution that happens around us, we can take some tasks off our back. This includes manual tagging in LiveChat. Now, instead of manually tagging your chats, you can pre-set canned responses to do that for you. In simple terms, canned responses will automatically label your chats based on your preferences. Let’s see how it works! How it works You can assign tags to specific canned responses saved in your LiveChat account. LiveChat system will automatically assign chosen tags to chats if it detects the predefined canned response being used in the chat. However, more often than not, agents modify canned responses to fit the chat tone better. Fear not, LiveChat takes into consideration such situations and still applies a tag, even if the message you send is not identical to the original canned response. You only need to match 10% of the original canned response for the chat to get tagged automatically. If the text sample is shorter than 3 characters or than 10% of canned response original text, the tag will not be applied. LiveChat will assume that this canned response was either removed entirely or heavily modified. The exact formula used in this system is called: Sørensen–Dice coefficient. Live assistant Live assistant will join your ranks to keep you informed on what is happening on your screen. The assistant will send you whispers (messages visible to agents only) that will describe what tag got assigned to a chat, and why it happened. How to set it up A single canned response can have up to 5 tags assigned to it at the same time. 1 Navigate to Settings. 2 Select Canned Responses. 3 Create or edit a canned response. 4 Select a tag from a drop down menu that you want the chosen canned response to trigger in chats. 5 Select Save. 6 You should see a confirmation that your canned response was successfully created. You can only assign tags that belong to the same group as the canned response. You can also assign tags to your canned responses while creating the responses directly from chats: 1 Select the + icon next to the message you want to save as a canned response. 2 Select Advanced settings to reach the settings page where you can assign a tag to it. That’s it! From now on, your canned responses will take the responsibility of tagging chats off you. Get comfy while work does itself! "> </span> <div data-controller="amplitude-scroll" style="overflow-x: clip;" itemscope itemtype="http://schema.org/HowTo"> <article data-controller="scroll-spy is-sticky-toc"> <div class="u-flex u-w-full b--u-mx-auto b--u-mb-6 lg:u-mb-0 u-justify-between" style="max-width: 72.5rem;"> <div data-scroll-spy-target="article" class="c-hc-article"> <div class="o-container"> <h1 class="b--u-mb-4 b--md:u-mb-8" itemprop="name"><span class="b--u-text-3xl">How to set canned responses in LiveChat</span></h1> <div class="u-flex u-flex-wrap b--u-pb-6 b--md:u-pb-8 b--lg:u-pb-12"><div class="u-flex u-items-center u-basis-12 md:u-basis-auto b--u-mr-3 b--u-mb-3 md:u-mb-0"><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_48,h_48,c_fill//v1589961436/help/aleksandragorska_2_hxwzho.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_96,h_96,c_fill//v1589961436/help/aleksandragorska_2_hxwzho.jpg 2x" class="u-w-fit b--u-mr-2 u-ml-0 u-round" width="48"><div>Ola Górska</div> </div><div class="u-flex u-items-center b--u-mr-3 b--sm:u-mr-4"> <img src="/help/icons/time.svg" class="u-w-fit b--u-mr-1 u-ml-0 u--mt-3xs" alt="" width="20"> <span>11 min read</span> </div> <div class="u-flex u-items-center"> <img src="/help/icons/update.svg" class="u-w-fit b--u-mr-1 u-ml-0 u--mt-3xs" alt="" width="20"> <span>updated: Sep 9, 2024</span> </div> </div> </div> <aside data-is-sticky-toc-target="stickyElement" class="c-toc lg:u-basis-4 b--lg:u-pl-3 b--u-pb-3 lg:u-hidden" style="position: sticky; top: 0; z-index: 1; overflow-y: clip;"> <div class="b--lg:u-py-4 lg:u--my-xl u-border-gray-900"> <div data-controller="attribute" class="c-toc--mobile b--xl:u-pr-4"> <h3 id="hc-toc-heading" class="u-relative u-mb-0" style="z-index: 2;"><button data-action="click->attribute#toggleClass" class="b--u-text-base b--u-text-bold b--lg:u-pl-3 u-mb-0 u-text-gray-300 b--u-p-2 b--u-bg-white u-border-b u-border-gray-800 u-w-full u-text-left" style="cursor: pointer;">Table of contents</button></h3> <div data-scroll-spy-target="list" data-action="click->attribute#toggleClass" data-attribute-target="element" data-attribute-toggle-class="v--active" class="c-toc--mobile__wrap b--u-bg-white b--u-p-1 u-border-b v--active"> <nav id="TableOfContents"> <ul> <li><a href="#using-canned-responses">Using canned responses</a></li> <li><a href="#adding-canned-responses">Adding canned responses</a></li> <li><a href="#editing-canned-responses">Editing canned responses</a></li> <li><a href="#deleting-canned-responses">Deleting canned responses</a></li> <li><a href="#private-canned-responses">Private canned responses</a></li> <li><a href="#suggested-responses">Suggested responses</a></li> <li><a href="#canned-responses-for-groups">Canned responses for groups</a></li> <li><a href="#combine-tags-with-canned-responses">Combine tags with canned responses</a></li> </ul> </nav> </div> </div> </div> </aside> <div class="c-hc-article-content o-container b--u-text-base c-hc-article-content--first"> <p>If you often reply to the same customer questions, consider saving those replies as canned responses. It will shorten your response times and save keystrokes on repetitive typing. With canned responses, you type it once, save it, and reuse it in chats whenever you need.</p> <div class="o-fluid-video b--u-mt-8 b--u-mb-12"> <iframe src="https://www.youtube.com/embed/5rq17l7z2LA" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> </div> <p>Apart from being a huge time saver, canned responses help tackle typing errors. Use them for foreign names, complex addresses, common expressions, URLs, or virtually anything that you type repeatedly.</p> <p>Customers love instant replies – make sure your typing speed is on point with our <a href="https://www.livechat.com/typing-speed-test/" target="_blank">typing speed test</a>.</p> <h2 id="using-canned-responses">Using canned responses<a href="#using-canned-responses" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#using-canned-responses" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h2> <p>To use a canned response in chat, type in the hash sign followed by a shortcut, for example, #thank (try it out!). Check out our blog for <a href="https://www.livechat.com/help/canned-response-examples/" target="_blank">canned response examples and tips & tricks</a>.</p> <p>Learn how to use canned responses with our <a href="https://www.youtube.com/watch?v=QOwPwhek6B4&t=1590s"></a> <a href="https://www.youtube.com/watch?v=QOwPwhek6B4&t=1590s" target="_blank">webinar</a>.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1674648162/help/CannedResponsesNew/CanRes1.png" alt="Message field in the LiveChat Agent App with the canned response selector open."></p> <h2 id="adding-canned-responses">Adding canned responses<a href="#adding-canned-responses" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#adding-canned-responses" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h2> <div class="b--u-py-5 b--u-px-4 b--u-mt-4 b--u-mb-6 u-border-2 u-rounded u-border-accent u-text-center md:u-text-left u-flex u-flex-col md:u-flex-row u-items-center"> <div class="b--u-mb-3 md:u-mb-0 b--md:u-mr-4 md:u-basis-2"><img src="/help/icons/tip-2.svg" alt="" width="90" class="u-border-0 u-my-0"> </div> <div class="md:u-block md:u-basis-12 u-text-center md:u-text-left">Canned responses are available in Team, Business, and Enterprise plans.</div> </div> <p>Your LiveChat account comes with a set of sample responses. You can use them out of the box, tweak them, or add your own. There are two ways to add a new response:</p> <h3 id="directly-from-the-chat">Directly from the chat<a href="#directly-from-the-chat" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#directly-from-the-chat" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <p>If you find yourself sending the same reply yet again, you can save it with just one click.</p> </div><div class="c-hc-article-content o-container b--u-my-4 lg:u-basis-12 c-progress" data-controller="tour"><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=2)-step-1"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=2)-step-1"/> <meta itemprop="position" content="1"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">1</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Hover over your message and select the <code>+</code> icon.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanRes2.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=2)-step-2"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=2)-step-2"/> <meta itemprop="position" content="2"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes3ii.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">2</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text"><p>In the pop-up, select Shared to create a response for the whole team or <a href="https://www.livechat.com/help/set-canned-responses/#private-canned-responses" target="_blank">Private</a> to create it just for you.</p> </div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=2)-step-3"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=2)-step-3"/> <meta itemprop="position" content="3"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes3ii.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">3</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Edit the message if needed.</div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=2)-step-4"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=2)-step-4"/> <meta itemprop="position" content="4"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes3ii.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">4</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text"><p>Add a shortcut. To add more than one, hit enter after each shortcut.</p> </div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=2)-step-5"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=2)-step-5"/> <meta itemprop="position" content="5"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes3ii.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">5</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Finally, select <strong>Save</strong>.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes3ii.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanRes3ii.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div></div> <div class="c-hc-article-content o-container b--u-text-base b--u-mt-6 lg:u-mt-0 lg:u-basis-8"> <p>There are more things you can do while creating a new canned response. </p> <ul> <li> <p>If you have several <a href="https://www.livechat.com/help/dividing-live-chat-by-group/" target="_blank">groups</a>, such as sales and support, you can <a href="https://www.livechat.com/help/set-canned-responses/#canned-responses-groups" target="_blank">create a response for a specific group</a>. To do that, select the group from the drop-down menu in the modal. Otherwise, the canned response will be saved for the group in which the chat took place.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1674650251/help/CannedResponsesNew/CanRes4.png" alt="Canned response creator modal with the group selector opened."></p> </li> <li> <p>You can <a href="https://www.livechat.com/help/set-canned-responses/#variables-in-canned-responses" target="_blank">add variables</a> that will be replaced with personalized content during the chat.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1674650251/help/CannedResponsesNew/CanRes5.png" alt="Canned response creator modal with the variable selector opened. "></p> </li> <li> <p>You can decide when the Agent App should <a href="https://www.livechat.com/help/set-canned-responses/#suggested-canned-responses" target="_blank">automatically suggest this response to your team</a>. This option is only available for shared responses.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1674650251/help/CannedResponsesNew/CanRes6.png" alt="Canned response creator modal with the event selector opened. "></p> </li> </ul> <h3 id="from-the-canned-response-selector">From the canned response selector<a href="#from-the-canned-response-selector" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#from-the-canned-response-selector" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <p>You can also add a new response before sending it in chat. This option is available in the canned response selector.</p> </div><div class="c-hc-article-content o-container b--u-my-4 lg:u-basis-12 c-progress" data-controller="tour"><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=3)-step-1"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=3)-step-1"/> <meta itemprop="position" content="6"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2a.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">1</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Type <strong>#</strong> in the text area or select the <code>#</code> icon.</div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=3)-step-2"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=3)-step-2"/> <meta itemprop="position" content="7"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2a.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">2</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">In the canned response selector, select <strong>+New</strong>.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2a.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanRes2a.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=3)-step-3"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=3)-step-3"/> <meta itemprop="position" content="8"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes3ii.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">3</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text"><p>In the pop-up, select Shared to create a response for the whole team or <a href="https://www.livechat.com/help/set-canned-responses/#private-canned-responses" target="_blank">Private</a> to create it just for you.</p> </div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=3)-step-4"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=3)-step-4"/> <meta itemprop="position" content="9"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes3ii.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">4</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Enter the new message.</div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=3)-step-5"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=3)-step-5"/> <meta itemprop="position" content="10"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes3ii.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">5</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text"><p>Add a shortcut. To add more than one, hit enter after each shortcut.</p> </div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=3)-step-6"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=3)-step-6"/> <meta itemprop="position" content="11"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes3ii.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">6</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Finally, select <strong>Save</strong>.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes3ii.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanRes3ii.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div></div> <div class="c-hc-article-content o-container b--u-text-base b--u-mt-6 lg:u-mt-0 lg:u-basis-8"> <p>There are more things you can do while creating a new canned response. </p> <ul> <li> <p>If you have several <a href="https://www.livechat.com/help/canned-responses/#canned-responses-groups"></a> <a href="https://www.livechat.com/help/dividing-live-chat-by-group/" target="_blank">groups</a>, such as sales and support, you can <a href="https://www.livechat.com/help/set-canned-responses/#canned-responses-groups" target="_blank">create a response for a specific group</a>. To do that, select the group from the drop-down menu in the modal. Otherwise, the canned response will be saved for the group in which the chat took place.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1674650251/help/CannedResponsesNew/CanRes4.png" alt="Canned response creator modal with the group selector opened."></p> </li> <li> <p>You can <a href="https://www.livechat.com/help/set-canned-responses/#variables-in-canned-responses" target="_blank">add variables</a> that will be replaced with personalized content during the chat.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1674650251/help/CannedResponsesNew/CanRes5.png" alt="Canned response creator modal with the variable selector opened. "></p> </li> <li> <p>You can decide when the Agent App should <a href="https://www.livechat.com/help/set-canned-responses/#suggested-canned-responses" target="_blank">automatically suggest this response to your team</a>. This option is only available for shared responses.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1674650251/help/CannedResponsesNew/CanRes6.png" alt="Canned response creator modal with the event selector opened. "></p> </li> </ul> <h3 id="from-settings">From settings<a href="#from-settings" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#from-settings" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <p>Here you can create new canned responses from scratch, edit existing ones, and delete the ones you no longer use. Follow the steps below to add a new canned response:</p> </div><div class="c-hc-article-content o-container b--u-my-4 lg:u-basis-12 c-progress" data-controller="tour"><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=4)-step-1"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=4)-step-1"/> <meta itemprop="position" content="12"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2b.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">1</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text"><p>In the LiveChat Agent App go to Settings><a href="https://my.livechatinc.com/settings/canned-responses" target="_blank">Canned responses</a>.</p> </div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=4)-step-2"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=4)-step-2"/> <meta itemprop="position" content="13"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2b.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">2</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Select <strong>+ New canned response</strong>.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2b.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanRes2b.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=4)-step-3"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=4)-step-3"/> <meta itemprop="position" content="14"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet3.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">3</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text"><p>In the pop-up, select <strong>Shared</strong> to create a response for the whole team, or <a href="https://www.livechat.com/help/set-canned-responses/#private-canned-responses" target="_blank"><strong>Private</strong></a> to create it just for you.</p> </div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet3.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet3.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=4)-step-4"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=4)-step-4"/> <meta itemprop="position" content="15"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet4.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">4</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">If you have several <a href="https://www.livechat.com/help/dividing-live-chat-by-group/" target="_blank">groups</a>, such as sales and support, you can <a href="https://www.livechat.com/help/set-canned-responses/#canned-responses-groups" target="_blank">create a response for a specific group</a>. To do that, select the group from the drop-down menu in the modal.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet4.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet4.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=4)-step-5"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=4)-step-5"/> <meta itemprop="position" content="16"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet5.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">5</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Edit the message and <a href="https://www.livechat.com/help/set-canned-responses/#variables-in-canned-responses" target="_blank">add variables</a> if needed.</div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=4)-step-6"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=4)-step-6"/> <meta itemprop="position" content="17"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet5.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">6</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Add a shortcut. To add more than one, hit enter after each shortcut.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet5.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet5.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=4)-step-7"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=4)-step-7"/> <meta itemprop="position" content="18"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet6.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">7</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text"><p>Select event(s) that should trigger a <a href="https://www.livechat.com/help/set-canned-responses/#suggested-canned-responses" target="_blank">response suggestion</a>.</p> </div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet6.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet6.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=4)-step-8"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=4)-step-8"/> <meta itemprop="position" content="19"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet7.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">8</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Finally, select <strong>Save</strong>.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet7.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet7.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div></div> <div class="c-hc-article-content o-container b--u-text-base b--u-mt-6 lg:u-mt-0 lg:u-basis-8"> <p>Whenever you send a canned response, try to personalize it a bit. You can use variables to that end. </p> <h3 id="variables-in-canned-responses">Variables in canned responses<a href="#variables-in-canned-responses" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#variables-in-canned-responses" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <p>Custom variables let you automatically add your customers’ and agents’ names and email addresses to your pre-saved messages.</p> <p>You can get customers’ data from <a href="https://www.livechat.com/help/chat-surveys/"></a> <a href="https://www.livechat.com/help/chat-surveys/" target="_blank">forms</a> or code it using <a href="https://developers.livechat.com/docs/extending-chat-widget/javascript-api#setters"></a> <a href="https://developers.livechat.com/docs/extending-chat-widget/javascript-api#setters" target="_blank">setters</a>.</p> <p>Agents’ data is already stored on your LiveChat account and does not need to be obtained in any other way.</p> <p>You can choose from the following variables:</p> <p><strong>%customer-name%</strong> - loads customer’s name</p> <p><strong>%customer-email%</strong> - loads customer’s email address</p> <p><strong>%agent-name%</strong> - loads agent’s name</p> <p><strong>%agent-email%</strong> - loads agent’s email address</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1674650251/help/CannedResponsesNew/CanRes5.png" alt="Canned response creator modal with the variable selector opened. "></p> <h2 id="editing-canned-responses">Editing canned responses<a href="#editing-canned-responses" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#editing-canned-responses" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h2> <p>Canned responses can significantly speed up your work, but it is critical that they are up to date. Review and update them periodically to ensure the information they contain is top-notch. It’s also a good practice to tweak the less critical messages now and again, to not bore your returning customers. To edit canned responses: </p> <ol> <li> <p>Log into the LiveChat Agent App and go to Settings><a href="https://my.livechatinc.com/settings/canned-responses" target="_blank">Canned responses</a>.</p> </li> <li> <p>Select the response you want to edit and pick the pen icon.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1676881816/help/CannedResponsesNew/CanRes7e.png" alt=""></p> <p>In the pop-up, you can </p> <ul> <li></li> <li>change the response from Shared to <a href="https://www.livechat.com/help/set-canned-responses/#private-canned-responses" target="_blank">response suggestion</a>, or the other way around.</li> <li>change the <a href="https://www.livechat.com/help/dividing-live-chat-by-group/" target="_blank">group</a> the canned response will be saved to.</li> <li>edit the message and <a href="https://www.livechat.com/help/set-canned-responses/#variables-in-canned-responses" target="_blank">add variables</a> if needed.</li> <li>Change or add shortcuts. To add more than one, hit enter after each shortcut.</li> <li>Edit or add event(s) that should trigger a <a href="https://www.livechat.com/help/set-canned-responses/#suggested-canned-responses" target="_blank">response suggestion</a>. This option is only available for shared responses.</li> </ul> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1674649097/help/CannedResponsesNew/CanRes3i.png" alt=""></p> <p>Once you’re done editing, select <strong>Save</strong> to confirm your choices.</p> </li> </ol> <h2 id="deleting-canned-responses">Deleting canned responses<a href="#deleting-canned-responses" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#deleting-canned-responses" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h2> <p>If you no longer need a particular response, you can delete it. To delete canned responses:</p> </div><div class="c-hc-article-content o-container b--u-my-4 lg:u-basis-12 c-progress" data-controller="tour"><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=5)-step-1"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=5)-step-1"/> <meta itemprop="position" content="20"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes7d.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">1</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text"><ol> <li>Log into the LiveChat Agent App and go to Settings><a href="https://my.livechatinc.com/settings/canned-responses" target="_blank">Canned responses</a>.</li> </ol> </div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=5)-step-2"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=5)-step-2"/> <meta itemprop="position" content="21"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes7d.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">2</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Select the response you want to delete and pick the trash can.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes7d.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanRes7d.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=5)-step-3"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=5)-step-3"/> <meta itemprop="position" content="22"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes8d.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">3</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Select Remove this response and confirm.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes8d.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanRes8d.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div></div> <div class="c-hc-article-content o-container b--u-text-base b--u-mt-6 lg:u-mt-0 lg:u-basis-8"> <h2 id="private-canned-responses">Private canned responses<a href="#private-canned-responses" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#private-canned-responses" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h2> <p>If you often send the same message, but you don’t want to add a canned response for the whole team, you can create private canned responses.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1674648162/help/CannedResponsesNew/CanRes1.png" alt="Message field in the LiveChat Agent App with the canned response selector open."></p> <p>You will see your private responses at the top of the list in the selector, while your team’s list of canned responses will remain unchanged.</p> <div class="b--u-py-5 b--u-px-4 b--u-mt-4 b--u-mb-6 u-border-2 u-rounded u-border-accent u-text-center md:u-text-left u-flex u-flex-col md:u-flex-row u-items-center"> <div class="b--u-mb-3 md:u-mb-0 b--md:u-mr-4 md:u-basis-2"><img src="/help/icons/tip-2.svg" alt="" width="90" class="u-border-0 u-my-0"> </div> <div class="md:u-block md:u-basis-12 u-text-center md:u-text-left">Private canned responses are available in the <a href="https://www.livechat.com/pricing/" target="_blank">Team, Business, and Enterprise</a> plans.</div> </div> <h3 id="adding-a-private-canned-response">Adding a private canned response<a href="#adding-a-private-canned-response" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#adding-a-private-canned-response" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <p>You can add a private canned response just like shared canned responses, both from the <a href="https://my.livechatinc.com/chats" target="_blank">Chat section</a> and from Settings ><a href="https://my.livechatinc.com/settings/canned-responses" target="_blank">Canned responses</a> in the LiveChat Agent App.</p> <p>Select the link for step by step instructions on how to add a private canned response</p> <ul> <li><a href="https://www.livechat.com/help/draft-how-to-set-canned-responses-in-livechat/#directly-from-the-chat" target="_blank">directly from chat</a>.</li> <li><a href="https://www.livechat.com/help/draft-how-to-set-canned-responses-in-livechat/#from-the-canned-response-selector" target="_blank"> from the canned response selector</a> in the Chat section.</li> <li><a href="https://www.livechat.com/help/draft-how-to-set-canned-responses-in-livechat/#from-settings" target="_blank">from the Settings>Canned responses</a>.</li> </ul> <p>When you add a private canned response, only you will be able to view and use this response. This way, you can optimize your work without affecting your team’s workflow.</p> <p>See how to <a href="https://www.livechat.com/help/set-canned-responses/#editing-canned-responses">edit</a> or <a href="https://www.livechat.com/help/set-canned-responses/#deleting-canned-responses">delete</a> a private canned response.</p> <h2 id="suggested-responses">Suggested responses<a href="#suggested-responses" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#suggested-responses" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h2> <p>Canned responses make your work fast and precise, but you can be even faster when you set up suggested responses. You can use suggestions to streamline routine actions or to make finding the right response even faster.</p> <p>You can make sure that specific canned responses pop up at specific points in the chat. You can set up suggestions for</p> <ul> <li>when a chat is started</li> <li>when a chat is transfered</li> <li>when a chat goes idle</li> <li>when a chat is rated good</li> <li>when a chat is rated bad</li> </ul> <p>You can <a href="https://www.livechat.com/help/draft-how-to-set-canned-responses-in-livechat/#set-conditions-for-existing-canned-responses" target="_blank">set suggestions for existing canned responses</a> in Suggested responses in the settings, or pick the suggestion condition <a href="https://www.livechat.com/help/set-canned-responses/#adding-canned-responses" target="_blank">when you create a new response</a>.</p> <div class="b--u-py-5 b--u-px-4 b--u-mt-4 b--u-mb-6 u-border-2 u-rounded u-border-accent u-text-center md:u-text-left u-flex u-flex-col md:u-flex-row u-items-center"> <div class="b--u-mb-3 md:u-mb-0 b--md:u-mr-4 md:u-basis-2"><img src="/help/icons/tip-2.svg" alt="" width="90" class="u-border-0 u-my-0"> </div> <div class="md:u-block md:u-basis-12 u-text-center md:u-text-left">Suggested responses are available in the <a href="https://www.livechat.com/pricing/" target="_blank">Team, Business, and Enterprise</a> plans.</div> </div> <h3 id="set-conditions-for-existing-canned-responses">Set conditions for existing canned responses<a href="#set-conditions-for-existing-canned-responses" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#set-conditions-for-existing-canned-responses" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <p>Before you can create suggestions, make sure that you <a href="https://www.livechat.com/help/set-canned-responses/#adding-canned-responses" target="_blank">created the canned responses</a><a href="https://www.livechat.com/help/set-canned-responses/#adding-canned-responses"></a> you want to suggest. </p> </div><div class="c-hc-article-content o-container b--u-my-4 lg:u-basis-12 c-progress" data-controller="tour"><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=8)-step-1"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=8)-step-1"/> <meta itemprop="position" content="23"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug1.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">1</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text"><p>Go to Settings>Canned responses><a href="https://my.livechatinc.com/settings/suggested-responses" target="_blank">Suggested responses</a>.</p> </div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=8)-step-2"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=8)-step-2"/> <meta itemprop="position" content="24"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug1.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">2</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">From the drop-down menu, select the <a href="https://www.livechat.com/help/dividing-live-chat-by-group/" target="_blank">group</a> for which you want to add suggestions.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug1.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSug1.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=8)-step-3"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=8)-step-3"/> <meta itemprop="position" content="25"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug1a.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">3</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Pick <strong>Shared</strong> or <strong>Private</strong>.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug1a.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSug1a.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=8)-step-4"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=8)-step-4"/> <meta itemprop="position" content="26"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug2.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">4</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Hover over the desired response and select <strong>Edit</strong>.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug2.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSug2.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=8)-step-5"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=8)-step-5"/> <meta itemprop="position" content="27"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug3.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">5</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Type in the shortcut(s) or select from the selector.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug3.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSug3.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div></div> <div class="c-hc-article-content o-container b--u-text-base b--u-mt-6 lg:u-mt-0 lg:u-basis-8"> <p>Once you’ve selected the shortcuts, the suggestions are set up.</p> <h3 id="disable-suggested-responses">Disable suggested responses<a href="#disable-suggested-responses" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#disable-suggested-responses" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <h3 id="disable-for-yourself">Disable for yourself<a href="#disable-for-yourself" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#disable-for-yourself" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <p>If the suggestions are not helping your work, you can easily stop them from popping up.</p> <ol> <li>In the Chat section, type # in the text area or select the # icon.</li> <li>Select the gear icon in the selector and switch off the green toggle.</li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1720689646/AI%20suggested%20canned%20responses/Event-based_suggestions.png" alt="Canned response selector with the Settings opened. The toggle disabling suggested responses is indicated with an arrow."></p> <h3 id="disable-for-the-team">Disable for the team<a href="#disable-for-the-team" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#disable-for-the-team" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> </div><div class="c-hc-article-content o-container b--u-my-4 lg:u-basis-12 c-progress" data-controller="tour"><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=9)-step-1"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=9)-step-1"/> <meta itemprop="position" content="28"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug1.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">1</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text"><p>Go to Settings>Canned responses><a href="https://my.livechatinc.com/settings/suggested-responses" target="_blank">Suggested responses</a>.</p> </div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=9)-step-2"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=9)-step-2"/> <meta itemprop="position" content="29"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug1.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">2</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">From the drop-down menu, select the <a href="https://www.livechat.com/help/dividing-live-chat-by-group/" target="_blank">group</a> for which you want to add suggestions.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug1.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSug1.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=9)-step-3"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=9)-step-3"/> <meta itemprop="position" content="30"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug1a.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">3</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Pick <strong>Shared</strong> or <strong>Private</strong>.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug1a.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSug1a.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=9)-step-4"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=9)-step-4"/> <meta itemprop="position" content="31"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug2.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">4</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Hover over the desired response and select <strong>Edit</strong>.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug2.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSug2.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=9)-step-5"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=9)-step-5"/> <meta itemprop="position" content="32"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug3.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">5</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Delete the shortcut(s)</div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=9)-step-6"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=9)-step-6"/> <meta itemprop="position" content="33"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug3.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">6</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Repeat for all the suggested responses.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSug3.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSug3.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div></div> <div class="c-hc-article-content o-container b--u-text-base b--u-mt-6 lg:u-mt-0 lg:u-basis-8"> <h2 id="canned-responses-for-groups">Canned responses for groups<a href="#canned-responses-for-groups" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#canned-responses-for-groups" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h2> <p>If you have your <a href="https://my.livechatinc.com/agents/groups/"></a> <a href="https://www.livechat.com/help/dividing-live-chat-by-group/" target="_blank">agents assigned to different groups</a> you can create canned responses that are group-specific. You will find a required canned response quicker when you narrow down the results to a single group rather than having to search through the entire list.</p> <p>If you haven’t created groups and assigned agents to them, check out our article about <a href="https://www.livechat.com/help/dividing-live-chat-by-group/" target="_blank">groups</a>.</p> <h3 id="using-group-specific-canned-responses">Using group-specific canned responses<a href="#using-group-specific-canned-responses" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#using-group-specific-canned-responses" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <p>While you chat, you can choose to see all the canned responses divided by groups or all together.</p> <p>Canned responses are divided by default, so if the customer comes to chats with the sales group, for example, the canned responses from the sales group will appear first on the list, followed by the responses from all the other groups you are a member of, placed under “Other groups”.</p> <p>If you want the canned responses to be displayed all together, select the gear icon in the selector and switch off the green toggle.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1676895844/help/CannedResponsesNew/CanResGr1.png" alt="Canned response selector with the Settings opened. The toggle disabling sorting by group is indicated with an arrow."></p> <h3 id="adding-a-group-specific-canned-response">Adding a group-specific canned response<a href="#adding-a-group-specific-canned-response" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#adding-a-group-specific-canned-response" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <p>You can add a private canned response both from the <a href="https://my.livechatinc.com/chats" target="_blank">Chat section</a> and from Settings ><a</p> <h3 id="from-the-chat-section">From the Chat section<a href="#from-the-chat-section" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#from-the-chat-section" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> </div><div class="c-hc-article-content o-container b--u-my-4 lg:u-basis-12 c-progress" data-controller="tour"><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=10)-step-1"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=10)-step-1"/> <meta itemprop="position" content="34"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2a.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">1</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Type # in the text area or select the # icon.</div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=10)-step-2"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=10)-step-2"/> <meta itemprop="position" content="35"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2a.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">2</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">In the canned response selector, select +New.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2a.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanRes2a.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=10)-step-3"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=10)-step-3"/> <meta itemprop="position" content="36"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet3.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">3</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">In the pop-up, select Shared to create a response for the whole team, or Private to create it just for you.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet3.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet3.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=10)-step-4"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=10)-step-4"/> <meta itemprop="position" content="37"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet4.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">4</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Select the group from the drop-down menu in the modal.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet4.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet4.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=10)-step-5"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=10)-step-5"/> <meta itemprop="position" content="38"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet5.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">5</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Edit the message and <a href="https://www.livechat.com/help/set-canned-responses/#variables-in-canned-responses" target="_blank">add variables</a> if needed.</div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=10)-step-6"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=10)-step-6"/> <meta itemprop="position" content="39"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet5.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">6</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Add a shortcut. To add more than one, hit enter after each shortcut.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet5.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet5.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=10)-step-7"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=10)-step-7"/> <meta itemprop="position" content="40"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet6.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">7</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Select event(s) that should trigger a response suggestion.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet6.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet6.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=10)-step-8"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=10)-step-8"/> <meta itemprop="position" content="41"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet7.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">8</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Finally, select Save.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet7.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet7.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div></div> <div class="c-hc-article-content o-container b--u-text-base b--u-mt-6 lg:u-mt-0 lg:u-basis-8"> <h3 id="from-the-settings">From the Settings<a href="#from-the-settings" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#from-the-settings" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> </div><div class="c-hc-article-content o-container b--u-my-4 lg:u-basis-12 c-progress" data-controller="tour"><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=11)-step-1"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=11)-step-1"/> <meta itemprop="position" content="42"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2b.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">1</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">In the LiveChat Agent App go to Settings>Canned responses.</div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=11)-step-2"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=11)-step-2"/> <meta itemprop="position" content="43"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2b.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">2</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Select + New canned response.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanRes2b.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanRes2b.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=11)-step-3"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=11)-step-3"/> <meta itemprop="position" content="44"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet3.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">3</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text"><p>In the pop-up, select Shared to create a response for the whole team, or Private to create it just for you.</p> </div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet3.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet3.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=11)-step-4"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=11)-step-4"/> <meta itemprop="position" content="45"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet4.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">4</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">If you have several groups, such as sales and support, you can create a response for a specific group. To do that, select the group from the drop-down menu in the modal.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet4.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet4.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=11)-step-5"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=11)-step-5"/> <meta itemprop="position" content="46"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet5.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">5</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Edit the message and <a href="https://www.livechat.com/help/set-canned-responses/#variables-in-canned-responses" target="_blank">add variables</a> if needed.</div> </div> </div><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=11)-step-6"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=11)-step-6"/> <meta itemprop="position" content="47"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet5.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">6</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Add a shortcut. To add more than one, hit enter after each shortcut.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet5.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet5.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=11)-step-7"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=11)-step-7"/> <meta itemprop="position" content="48"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet6.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">7</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Select event(s) that should trigger a response suggestion.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet6.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet6.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=11)-step-8"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=11)-step-8"/> <meta itemprop="position" content="49"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet7.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">8</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Finally, select Save.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/CannedResponsesNew/CanResSet7.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/CannedResponsesNew/CanResSet7.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div></div> <div class="c-hc-article-content o-container b--u-text-base b--u-mt-6 lg:u-mt-0 lg:u-basis-8"> <p>When a canned response is assigned to a specific group, only agents from the specific group will be able to use this response. When you are using this method, the pool of predefined responses available for all departments remains relatively small and your teammates can find relevant responses faster.</p> <h2 id="combine-tags-with-canned-responses">Combine tags with canned responses<a href="#combine-tags-with-canned-responses" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#combine-tags-with-canned-responses" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h2> <p>Thanks to the automation evolution that happens around us, we can take some tasks off our back. This includes manual tagging in LiveChat. Now, instead of manually tagging your chats, you can pre-set canned responses to do that for you.</p> <p>In simple terms, canned responses will automatically label your chats based on your preferences.</p> <p>Let’s see how it works!</p> <h3 id="how-it-works">How it works<a href="#how-it-works" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#how-it-works" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <p>You can assign tags to specific canned responses saved in your LiveChat account. LiveChat system will automatically assign chosen tags to chats if it detects the predefined canned response being used in the chat.</p> <p>However, more often than not, agents modify canned responses to fit the chat tone better. Fear not, LiveChat takes into consideration such situations and still applies a tag, even if the message you send is not identical to the original canned response. </p> <p><strong>You only need to match 10% of the original canned response for the chat to get tagged automatically.</strong></p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1689524776/help/Auto%20tagging/workflow-480p-15fps.gif" alt="Automated tag gif" title="Automated-tag-gif"></p> <p><strong>If the text sample is shorter than 3 characters or than 10% of canned response original text, the tag will not be applied.</strong> LiveChat will assume that this canned response was either removed entirely or heavily modified.</p> <p>The exact formula used in this system is called: <a href="https://en.wikipedia.org/wiki/S%C3%B8rensen%E2%80%93Dice_coefficient">Sørensen–Dice coefficient</a>.</p> <h3 id="live-assistant">Live assistant<a href="#live-assistant" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#live-assistant" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <p>Live assistant will join your ranks to keep you informed on what is happening on your screen. The assistant will send you whispers (messages visible to agents only) that will describe what tag got assigned to a chat, and why it happened.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1689518944/help/Auto%20tagging/Autotag.png" alt="AI Assistant Message" title="AI-Assistant-Message"></p> <h3 id="how-to-set-it-up">How to set it up<a href="#how-to-set-it-up" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/set-canned-responses/#how-to-set-it-up" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <div class="b--u-py-5 b--u-px-4 b--u-mt-4 b--u-mb-6 u-border-2 u-rounded u-border-accent u-text-center md:u-text-left u-flex u-flex-col md:u-flex-row u-items-center"> <div class="b--u-mb-3 md:u-mb-0 b--md:u-mr-4 md:u-basis-2"><img src="/help/icons/tip-2.svg" alt="" width="90" class="u-border-0 u-my-0"> </div> <div class="md:u-block md:u-basis-12 u-text-center md:u-text-left">A single canned response can have up to 5 tags assigned to it at the same time.</div> </div> </div><div class="c-hc-article-content o-container b--u-my-4 lg:u-basis-12 c-progress" data-controller="tour"><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=13)-step-1"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=13)-step-1"/> <meta itemprop="position" content="50"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Navigate_to_settings.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">1</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Navigate to <strong>Settings</strong>.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Navigate_to_settings.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/Auto%20tagging/Navigate_to_settings.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=13)-step-2"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=13)-step-2"/> <meta itemprop="position" content="51"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Select_canned_responses.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">2</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Select <strong>Canned Responses</strong>.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Select_canned_responses.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/Auto%20tagging/Select_canned_responses.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=13)-step-3"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=13)-step-3"/> <meta itemprop="position" content="52"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Create_or_edit_canned_response.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">3</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Create or edit a canned response.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Create_or_edit_canned_response.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/Auto%20tagging/Create_or_edit_canned_response.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=13)-step-4"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=13)-step-4"/> <meta itemprop="position" content="53"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Select_tag.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">4</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Select a tag from a drop down menu that you want the chosen canned response to trigger in chats.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Select_tag.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/Auto%20tagging/Select_tag.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=13)-step-5"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=13)-step-5"/> <meta itemprop="position" content="54"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Select_save.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">5</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Select <strong>Save</strong>.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Select_save.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/Auto%20tagging/Select_save.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=13)-step-6"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=13)-step-6"/> <meta itemprop="position" content="55"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Confirmation.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">6</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">You should see a confirmation that your canned response was successfully created.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Confirmation.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/Auto%20tagging/Confirmation.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div></div> <div class="c-hc-article-content o-container b--u-text-base b--u-mt-6 lg:u-mt-0 lg:u-basis-8"> <div class="b--u-py-5 b--u-px-4 b--u-mt-4 b--u-mb-6 u-border-2 u-rounded u-border-accent u-text-center md:u-text-left u-flex u-flex-col md:u-flex-row u-items-center"> <div class="b--u-mb-3 md:u-mb-0 b--md:u-mr-4 md:u-basis-2"><img src="/help/icons/tip-2.svg" alt="" width="90" class="u-border-0 u-my-0"> </div> <div class="md:u-block md:u-basis-12 u-text-center md:u-text-left">You can only assign tags that belong to the same group as the canned response.</div> </div> <p>You can also assign tags to your canned responses while creating the responses directly from chats:</p> </div><div class="c-hc-article-content o-container b--u-my-4 lg:u-basis-12 c-progress" data-controller="tour"><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=15)-step-1"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=15)-step-1"/> <meta itemprop="position" content="56"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Create_canned_from_chat.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">1</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Select the <strong>+</strong> icon next to the message you want to save as a canned response.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Create_canned_from_chat.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/Auto%20tagging/Create_canned_from_chat.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div><div class="c-tour b--u-mb-12"> <div class="c-progress__steps"><div class="u-flex u-items-stretch b--u-mb-3" itemprop="step" itemscope itemtype="http://schema.org/HowToStep" id="manual-%!s(int=15)-step-2"> <meta itemprop="url" content="https://www.livechat.com/help/set-canned-responses/#manual-%!s(int=15)-step-2"/> <meta itemprop="position" content="57"/><meta itemprop="image" content="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Advanced_settings.png"> <span class="b--u-text-2xl u-font-normal u-text-center u-basis-1 b--u-mr-1.5">2</span> <div class="u-basis-11 u-w-full u-flex u-items-center u--mb-sm"> <div class="u-w-full" itemprop="text">Select <strong>Advanced settings</strong> to reach the settings page where you can assign a tag to it.</div> </div> </div></div><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Auto%20tagging/Advanced_settings.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_1308,c_limit/help/Auto%20tagging/Advanced_settings.png 2x" alt="" class="c-progress__image u-border u-border-gray-800 u-rounded-sm"> </div></div> <div class="c-hc-article-content o-container b--u-text-base b--u-mt-6 lg:u-mt-0 lg:u-basis-8"> <p>That’s it! From now on, your canned responses will take the responsibility of tagging chats off you. Get comfy while work does itself!</p> </div> </div> <aside class="c-toc b--u-pl-3 b--u-pr-1 u-hidden lg:u-block"> <div style="width: 300px; position: sticky; top:90px;" class="c-toc--desktop b--lg:u-py-4 lg:u--my-xl u-bg-white u-border-gray-900"> <h3 class="b--u-text-base b--u-text-bold b--lg:u-pl-3 u-mb-0 u-text-gray-300 b--u-py-2" id="hc-toc-heading">Table of contents</h3> <div data-scroll-spy-target="list"> <nav id="TableOfContents"> <ul> <li><a href="#using-canned-responses">Using canned responses</a></li> <li><a href="#adding-canned-responses">Adding canned responses</a></li> <li><a href="#editing-canned-responses">Editing canned responses</a></li> <li><a href="#deleting-canned-responses">Deleting canned responses</a></li> <li><a href="#private-canned-responses">Private canned responses</a></li> <li><a href="#suggested-responses">Suggested responses</a></li> <li><a href="#canned-responses-for-groups">Canned responses for groups</a></li> <li><a href="#combine-tags-with-canned-responses">Combine tags with canned responses</a></li> </ul> </nav> </div> </div> </aside></div> <form action="https://hooks.zapier.com/hooks/catch/4830540/bneqpuu/" name="hc_rating" class="b--u-my-12" data-netlify="true" netlify-honeypot="human-test" data-id="42a3be0fd72064d98ea3fa90953da441" data-controller="rating-form"> <section class="u-text-center b--u-mb-6 u-bg-gray-900 o-container v--big b--u-py-8"> <h2 class="b--u-text-lg b--u-text-bold b--u-mb-4">Was this article helpful?</h2><button type="submit" data-value="form-name=hc_rating&page_id=42a3be0fd72064d98ea3fa90953da441&title=How+to+set+canned+responses+in+LiveChat&vote=1" data-vote="1" data-action="click->rating-form#rate" title="yes" class="c-btn u-inline-flex u-items-center b--u-mx-3 b--u-px-3 ub v--transparent b--u-mb-3 md:u-mb-0" > <svg xmlns="http://www.w3.org/2000/svg" class="b--u-mr-1.5" width="24" height="24" viewBox="0 0 24 24"> <g fill="none" fill-rule="evenodd"> <path fill="currentColor" fill-rule="nonzero" d="M2.315 11.685h4v10h-4zM17.114 21.685h-8.8v-10l5.456-8.444a2.418 2.418 0 0 1 2.63-.813l-.694 8.163h3.876a2.1 2.1 0 0 1 2.059 2.5c-.274 1.4-.6 3.068-.809 4.117-.841 4.271-3.718 4.477-3.718 4.477z"/> <path d="M0 0h24v24H0z"/> </g> </svg> <span class="b--u-text-sm">Yes</span> </button> <button type="submit" data-value="form-name=hc_rating&page_id=42a3be0fd72064d98ea3fa90953da441&title=How+to+set+canned+responses+in+LiveChat&vote=0" data-vote="0" data-action="click->rating-form#revealMessageInput" title="no" class="c-btn u-inline-flex u-items-center b--u-mx-3 b--u-px-3 ub v--transparent" > <svg xmlns="http://www.w3.org/2000/svg" class="b--u-mr-1.5" width="24" height="24" viewBox="0 0 24 24"> <g fill="none" fill-rule="evenodd"> <path fill="currentColor" fill-rule="nonzero" d="M21.685 12.315h-4v-10h4zM6.886 2.315h8.8v10l-5.456 8.444a2.418 2.418 0 0 1-2.634.813l.694-8.163H4.414a2.1 2.1 0 0 1-2.059-2.5c.273-1.4.6-3.068.808-4.117.846-4.271 3.723-4.477 3.723-4.477z"/> <path d="M0 0h24v24H0z"/> </g> </svg> <span class="b--u-text-sm">No</span> </button> </section> <div class="u-text-center o-container u-maxw-6 c-rating-form__feedback" data-rating-form-target="feedback"> <label for="hc_rating_message" class="b--u-text-base u-inline-block b--u-mb-2">How can we make it better?</label> <br> <textarea name="message" id="hc_rating_message" maxlength="100" class="u-border u-border-black u-rounded-sm b--u-px-3 b--u-py-2 b--u-mb-3 c-rating-form__message u-text-left" data-rating-form-target="message" required ></textarea> <div class="u-text-right"> <button type="submit" data-value="form-name=hc_rating&page_id=42a3be0fd72064d98ea3fa90953da441&title=How+to+set+canned+responses+in+LiveChat&vote=0" data-vote="0" data-action="click->rating-form#rateAndFeedback" title="no" class="c-btn b--u-px-3 ub v--transparent" data-rating-form-target="submit" disabled > Submit your feedback </button> </div> </div> <div class="u-text-center o-container u-hidden" data-rating-form-target="confirmation0"> <img src="/help/images/ok.gif" alt="" class="u-maxw-1 b--u-mb-2" width="100"> <h3 class="b--u-text-lg b--u-text-bold b--u-mb-3">Got it!</h3> <p class="b--u-text-base">Thanks for your feedback.</p> </div> <div class="u-text-center o-container u-hidden" data-rating-form-target="confirmation1"> <img src="/help/images/thanks.gif" alt="" class="u-maxw-1 b--u-mb-2" width="100"> <h3 class="b--u-text-lg b--u-text-bold b--u-mb-3">Thank you!</h3> <p class="b--u-text-base">We’re happy to help.</p> </div> </form> <section class="o-container b--u-mb-6 b--md:u-mb-12"> <h3 class="b--u-text-base b--u-text-bold u-text-gray-300 b--u-mb-4">RELATED ARTICLES</h3> <div class="o-columns v--two"><div class="b--u-p-4 b--md:u-p-6 u-bg-gray-900 u-flex u-flex-col u-justify-between u-flex-wrap"> <div> <h4 class="b--u-text-lg b--u-text-bold b--u-mb-3">How to get a chat transcript</h4> <p class="b--u-text-base b--u-mb-3">Keep an additional archive of your chats as chat transcripts. 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We described them in this post.</p> </div> <a href="/help/how-to-get-chat-transcripts/" class="c-link b--u-text-base b--u-text-bold">Read the article</a> </div><div class="b--u-p-4 b--md:u-p-6 u-bg-gray-900 u-flex u-flex-col u-justify-between u-flex-wrap"> <div> <h4 class="b--u-text-lg b--u-text-bold b--u-mb-3">Share files on chat</h4> <p class="b--u-text-base b--u-mb-3">Start sharing files on chat using the LiveChat app. Learn how to share screenshots, logs, instructions, and many others. </p> </div> <a href="/help/sharing-files-over-livechat/" class="c-link b--u-text-base b--u-text-bold">Read the article</a> </div></div> </section></article> </div> <section class="u-border-t b--u-py-12 b--lg:u-py-20"> <div class="o-container"> <div class="u-text-center"> <h4 class="b--u-text-3xl">Start using LiveChat now!</h4> <p class="b--u-text-lg b--u-mt-3 b--u-mb-4 u-flex u-justify-center u-flex-wrap"> <span> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z"> </path> </svg> Free 14-day trial </span> <span> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-ml-2 b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z"> </path> </svg> AI-driven features </span> <span> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-ml-2 b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z"> </path> </svg> No credit card required </span> </p> <form action="https://accounts.livechat.com/signup" method="GET" data-controller="signup" data-action="signup#submit"> <div class="u-maxw-6 u-mx-auto u-flex u-flex-col sm:u-flex-row"> <input type="email" name="email" class="b--u-mr-1 b--u-mb-1 sm:u-mb-0" data-signup-target="email" placeholder="Enter your business email" required> <input type="hidden" name="source_id" value="footer_form"> <input type="hidden" name="source_url" value="https://www.livechat.com/help/set-canned-responses/"> <input type="hidden" name="source_type" value="website"> <button type="submit" class="c-btn v--signup">Sign up free</button> </div> </form> <p class="b--u-text-xs b--u-text-bold b--u-mt-6 u-mb-0"><a href="/features/" class="c-link u-text-black">Still not convinced? Discover all LiveChat features</a></p> </div> </div> </section> <section class=" u-bg-gray-900 b--u-py-8 u-border-t u-border-gray-800"> <div class="o-container u-maxw-13 u-mx-auto"> <h2 class="b--u-text-lg u-text-center b--u-mb-6">Discover <a href="https://text.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" class="b--u-text-bold c-link v--reset" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on Text" data-action="click->track#send">Text</a> products:</h2> <div class="o-columns v--four v--responsive"> <a href="https://www.chatbot.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset "> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd1)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M43.6 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values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold">ChatBot</span> <br><span style="opacity: .65;">Automate customer service with AI</span></p> </a> <a href="https://www.helpdesk.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset "> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd2)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M36 33.3l8.1-7.1H36c-2.9 0-5.8.1-8.5.3a2.2 2.2 0 00-2 2c-.2 1.7-.3 3.8-.3 6v1c0 2.2 0 4.3.2 6a2.2 2.2 0 002.1 2c5.7.4 11.3.4 17 0a2.2 2.2 0 002-2c.2-1.6.3-3.6.3-5.6l5.2-4.5v4.5l-.2 6a7.4 7.4 0 01-7 6.8 118.6 118.6 0 01-17.7 0 7.4 7.4 0 01-6.9-6.8 83 83 0 01-.2-6.3v-1.2l.2-6.3a7.4 7.4 0 017-6.8C30 21.1 33 21 36 21h16v5.2L36 40.1l-7.5-6.5 4-3.4 3.5 3z" fill="#2FC774"/><defs><filter id="filter0_dd2" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold">HelpDesk</span> <br><span style="opacity: .65;">Support customers with tickets</span></p> </a> <a href="https://www.knowledgebase.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset "> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd3)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M46.8 26.4V21h-.3c-4.4.2-8.1 3-10.4 5.4H36c-2.3-2.3-6-5.2-10.4-5.4h-.3v5.4H20v9.2l.2 6.3a7.4 7.4 0 007 6.8 125.1 125.1 0 0017.7 0 7.4 7.4 0 006.9-6.8l.2-6.3v-9.2h-5.2zm0 9.2c0 2 0 4.2-.2 5.9a2.2 2.2 0 01-2.1 2c-5.7.4-11.3.4-17 0a2.2 2.2 0 01-2-2 76 76 0 01-.3-6v-9.1c3.8.1 7.5 4.1 8.6 5.7l2.2 3 2.2-3c1.1-1.6 4.8-5.6 8.6-5.7v9.2z" fill="#9146FF"/><defs><filter id="filter0_dd3" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold">KnowledgeBase</span> 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7.38 0 0 0-.72-.25L9.2.24 9.13.22a6.44 6.44 0 0 1 1.67 2.7 8.8 8.8 0 0 0 1.79-.69zM0 7h3.13c.01-1.21.2-2.42.53-3.6a9.1 9.1 0 0 1-1.98-.78A7.23 7.23 0 0 0 0 7zM7.05 14.51v-3.34c-.92 0-1.82.12-2.72.31.62 1.72 1.6 2.88 2.72 3.03zM7.05 7.52h-3.4c.02 1.18.2 2.34.52 3.47.94-.22 1.9-.33 2.88-.34V7.52zM7.05.01c-1.12.16-2.1 1.32-2.72 3.03.9.2 1.8.3 2.72.32V0zM7.05 3.88c-.97-.01-1.94-.13-2.88-.34-.33 1.12-.5 2.29-.51 3.46h3.39V3.88zM5.49.22l-.06.02-.17.04-.2.06L4.9.4l-.2.07-.15.06-.19.08a7.57 7.57 0 0 0-.82.42l-.17.1a6.85 6.85 0 0 0-.46.32l-.16.13-.14.1-.15.14-.13.12-.15.14-.13.13-.02.02c.57.3 1.17.52 1.8.68C4.13 1.9 4.71.97 5.48.22zM2.18 12.44l.15.14.13.12.15.14.14.1.16.13.14.1a7.4 7.4 0 0 0 .81.5l.16.09a6.08 6.08 0 0 0 .34.16l.19.07a7.38 7.38 0 0 0 .35.14l.17.05.2.06.16.05.06.01a6.44 6.44 0 0 1-1.67-2.7 8.8 8.8 0 0 0-1.79.7l.02.02.13.12zM1.68 11.9c.62-.34 1.3-.6 1.98-.78a13.4 13.4 0 0 1-.53-3.6H0c.06 1.6.65 3.15 1.68 4.38z"/></g></svg> <span class="b--u-ml-1">Web browser</span></a></p> <p class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3"><a href="/app/livechat-for-windows/" class="c-link v--reset b--u-text-xs u-flex u-items-center u-w-fit"><svg width="15" height="15" xmlns="http://www.w3.org/2000/svg"><g fill="currentColor" fill-rule="evenodd"><path d="M0 12.5l6 .8V7.7H0zM0 6.9h6V1.2L0 2zM6.7 13.4l7.9 1.1V7.7H6.7zM6.8 1.1v5.7h7.7V0z"/></g></svg> <span class="b--u-ml-1">Windows</span></a></p> <p class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3"><a href="/app/livechat-for-android/" class="c-link v--reset b--u-text-xs u-flex u-items-center u-w-fit"><svg width="15" height="18" xmlns="http://www.w3.org/2000/svg"><g fill="currentColor" fill-rule="evenodd"><path d="M1.08 5.58h-.05C.47 5.58 0 6.04 0 6.6v4.44c0 .57.47 1.02 1.03 1.02h.05c.56 0 1.03-.46 1.03-1.02V6.6c0-.56-.47-1.02-1.03-1.02zM2.6 12.76c0 .51.42.93.94.93h1.01v2.4c0 .57.47 1.02 1.03 1.02h.05c.57 0 1.03-.46 1.03-1.02v-2.4h1.41v2.4c0 .57.46 1.02 1.03 1.02h.04c.57 0 1.03-.46 1.03-1.02v-2.4h1.01c.52 0 .95-.42.95-.93V5.74H2.6v7.02z"/><path d="M9.74 1.49l.8-1.23a.17.17 0 0 0-.05-.23.17.17 0 0 0-.24.05l-.83 1.27a5.46 5.46 0 0 0-4.11 0L4.48.08a.17.17 0 0 0-.24-.05.17.17 0 0 0-.05.23l.8 1.23a4.03 4.03 0 0 0-2.4 3.83h9.56l.01-.28c0-1.52-.98-2.85-2.42-3.55zm-4.6 2.2a.46.46 0 0 1-.45-.46c0-.25.2-.45.46-.45a.46.46 0 1 1 0 .91zm4.44 0a.46.46 0 0 1-.46-.46c0-.25.2-.45.46-.45a.46.46 0 1 1 0 .91z" fill-rule="nonzero"/><path d="M13.7 5.58h-.05c-.56 0-1.03.46-1.03 1.02v4.44c0 .57.47 1.02 1.03 1.02h.05c.56 0 1.02-.46 1.02-1.02V6.6c0-.56-.46-1.02-1.03-1.02z"/></g></svg> <span class="b--u-ml-1">Android</span></a></p> <p class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-text-xs u-flex u-items-center u-w-fit"><svg width="19" height="16" viewBox="0 0 19 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M4.6 13.9l-1 1.5a1.2 1.2 0 01-2-1.1l.7-1.2c.2-.2.5-.5 1-.4 0 0 1.3 0 1.4.8l-.1.4zM17 10H13.9L11 4.8l-.2-.3c-.3-.4-.7.7-.7.7-.6 1.2 0 2.7.3 3l4 7.1a1.2 1.2 0 002-1.1l-1-1.8s0-.2.2-.2H17c.6 0 1.1-.5 1.1-1.1 0-.6-.5-1.2-1.1-1.2zm-5.3 1.6s.1.7-.5.7h-10a1.2 1.2 0 010-2.3h2.5c.5 0 .6-.2.6-.2l3.4-5.9v-.2l-1.2-2a1.2 1.2 0 012-1.1l.6.9.5-1a1.2 1.2 0 012 1.2L6.9 10l.1.1h2.8s1.6 0 1.9 1.6z" fill="currentColor"/></svg><a href="/app/livechat-for-iphone/" class="c-link v--reset b--u-text-xs b--u-ml-1">iOS</a></p> <p class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3"><a href="/app/livechat-for-mac/" class="c-link v--reset b--u-text-xs u-flex u-items-center u-w-fit"><svg width="15" height="18" xmlns="http://www.w3.org/2000/svg"><g fill="currentColor" fill-rule="evenodd"><path d="M12.4 9.3c0-2.2 1.8-3.3 1.9-3.3a4.1 4.1 0 0 0-3.2-1.8c-1.4-.1-2.7.8-3.4.8-.7 0-1.8-.7-3-.7-1.4 0-2.8.8-3.6 2.2C-.5 9.2.7 13 2.2 15.3c.8 1 1.7 2.3 2.8 2.2 1.1 0 1.6-.7 3-.7 1.3 0 1.6.7 2.8.7 1.2 0 2-1 2.7-2.1.9-1.3 1.2-2.5 1.3-2.5 0 0-2.4-1-2.4-3.6zM10.2 2.8c.6-.7 1-1.8.9-2.8a4 4 0 0 0-2.6 1.3C7.9 2 7.4 3 7.5 4c1 .1 2-.5 2.7-1.2z"/></g></svg> <span class="b--u-ml-1 b--u-mbn-0.5">Mac</span></a></p> </div> <nav class="u-flex u-flex-wrap b--u-mb-8 b--md:u-mb-6 b--lg:u-mb-4"> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Product</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/pricing/" class="b--u-text-xs c-link v--reset u-block" >Pricing</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/benefits/" class="b--u-text-xs c-link v--reset u-block" >LiveChat Benefits</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/tour/" class="b--u-text-xs c-link v--reset u-block" >Tour</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/" class="b--u-text-xs c-link v--reset u-block" >Features</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/lead-generation/" class="b--u-text-xs c-link v--reset u-block" >Lead Generation</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/livechat-demo/" class="b--u-text-xs c-link v--reset u-block" >Product Demo</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/app/" class="b--u-text-xs c-link v--reset u-block" >App</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/marketplace/" class="b--u-text-xs c-link v--reset u-block" >Marketplace</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://news.livechat.com/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">News</a> </li> </ul> </div> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Solutions</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/solutions/customer-support/" class="b--u-text-xs c-link v--reset u-block" >Customer Support</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/solutions/sales-and-marketing/" class="b--u-text-xs c-link v--reset u-block" >Sales & Marketing</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/enterprise/" class="b--u-text-xs c-link v--reset u-block" >Enterprise</a> </li> </ul> </div> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Customers</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customers/#industries" class="b--u-text-xs c-link v--reset u-block" >Industries</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customers/" class="b--u-text-xs c-link v--reset u-block" >Customers</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customers/live-chat-reviews/" class="b--u-text-xs c-link v--reset u-block" >Reviews & Testimonials</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customers/customer-stories/" class="b--u-text-xs c-link v--reset u-block" >Case Studies</a> </li> </ul> </div> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Resources</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/success/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Success by LiveChat</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/success/customer-service-guide/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Customer Service Guide</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customer-service-report/" class="b--u-text-xs c-link v--reset u-block" >Customer Service Report</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/benchmark/" class="b--u-text-xs c-link v--reset u-block" >Benchmark</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/resources/reports/" class="b--u-text-xs c-link v--reset u-block" >Reports</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/typing-speed-test/" class="b--u-text-xs c-link v--reset u-block" >Typing Speed Test</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/privacy-policy-generator/" class="b--u-text-xs c-link v--reset u-block" >Privacy Policy Generator</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/newsletter/" class="b--u-text-xs c-link v--reset u-block" >Newsletter</a> </li> </ul> </div> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Support</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/help/" class="b--u-text-xs c-link v--reset u-block" >Help Center</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/webinars/" class="b--u-text-xs c-link v--reset u-block" >Webinars</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/marketplace/partners/" class="b--u-text-xs c-link v--reset u-block" >Partners Marketplace</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/enterprise/professional-business-services/" class="b--u-text-xs c-link v--reset u-block" >Professional Services</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://developers.livechat.com/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">API & Developers</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://status.livechat.com/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">System Status</a> </li> </ul> </div> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Company</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://text.com/?utm_source=livechat.com&utm_medium=referral&utm_content=footer" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">About <span class='b--u-text-bold'>Text</span></a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/contact/" class="b--u-text-xs c-link v--reset u-block" >Contact</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/team/" class="b--u-text-xs c-link v--reset u-block" >Team</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/careers/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Careers</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://investor.livechat.com/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Investor Relations</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://www.text.com/press/" class="b--u-text-xs c-link v--reset u-block" >Press</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://partners.livechat.com/?utm_source=livechat.com&utm_medium=referral&utm_content=footer" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Partner Program</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://incubator.livechat.com/?utm_source=livechat&utm_medium=referral&utm_content=footer" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">LiveChat Incubator</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/legal/" class="b--u-text-xs c-link v--reset u-block" >Legal</a> </li> </ul> </div> </div> </nav> <div class="u-flex sm:u-items-center lg:u-justify-between u-flex-col lg:u-flex-row b--u-mb-6 b--md:u-mb-12 b--lg:u-mb-8"> <div class="u-hidden md:u-flex u-items-center u-flex-col md:u-flex-row b--u-mb-4 b--lg:u-mb-0.25" data-controller="append-params" data-append-params-params-value="region"> <p class="b--u-text-sm b--u-text-bold b--u-mb-3 b--md:u-mb-0.25 b--u-mr-4">Start your free live chat trial</p> <a href="https://accounts.livechat.com/signup?source_id=footer_cta_button&source_type=website&source_url=https%3a%2f%2fwww.livechat.com%2fhelp%2fset-canned-responses%2f" class="c-btn v--sm v--signup" data-controller="track" 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