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class="lazyload" data-srcset="/blog/content/images/size/w300/2023/07/Blog-Post_-Customer-Intelligence--1--1.png 300w, /blog/content/images/size/w600/2023/07/Blog-Post_-Customer-Intelligence--1--1.png 600w, /blog/content/images/size/w1000/2023/07/Blog-Post_-Customer-Intelligence--1--1.png 1000w, /blog/content/images/size/w2000/2023/07/Blog-Post_-Customer-Intelligence--1--1.png 2000w" data-sizes="(max-width: 800px) 50vw, (max-width: 1170px) 60vw, 1400px" data-src="/blog/content/images/size/w2000/2023/07/Blog-Post_-Customer-Intelligence--1--1.png" src="https://fireflies.ai/blog/assets/images/img-placeholder-md.jpg?v=c38472780f" alt="Fireflies Feature Focus: Conversation Intelligence" /> </figure> <div class="post-hero__content"> <div class="post-hero__header"> <a class="tag-fireflies-solution post-hero__tag" href="/blog/tag/fireflies-solution/" title="Fireflies Solution" aria-label="Fireflies Solutions">Fireflies Solution</a> <a class="tag-conversation-intelligence post-hero__tag" href="/blog/tag/conversation-intelligence/" title="Conversation Intelligence" aria-label="Conversation Intelligences">Conversation Intelligence</a> </div> <h1 class="post-hero__title">Fireflies Feature Focus: Conversation Intelligence</h1> <div class="post-hero__details"> <div class="post-hero__authors is-flex "> <div class="post-hero__author"> <a href="/blog/author/soorya/" class="post-hero__author-image" aria-label="Soorya Radhakrishnan"> <img class="lazyload" data-src="/blog/content/images/2023/02/IMG-20191104-WA0130.jpg" alt="Soorya Radhakrishnan" src="https://fireflies.ai/blog/assets/images/img-placeholder-square.jpg?v=c38472780f" /> </a> </div> </div> <div class="post-hero__info"> <div class="post-hero__author-names"> <a href="/blog/author/soorya/">Soorya Radhakrishnan</a> </div> <time datetime="2023-07-20" class="post-hero__date"> Jul 20, 2023 </time> </div> </div> </div> </div> </div> <div class="col-xs-12 col-lg-8 col-xl-9"> <article class="post tag-fireflies-solution tag-conversation-intelligence post-access-public has-sidebar"> <div class="social-share"> <a class="social-share__item js-share" tabindex="0" data-type="twitter" data-title="Fireflies%20Feature%20Focus%3A%20Conversation%20Intelligence" data-url="https://fireflies.ai/blog/conversation-intelligence/" title="Share on Twitter" aria-label="Share on Twitter"> <i class="icon icon-twitter icon--sm"> <svg class="icon__svg"> <use xlink:href="https://fireflies.ai/blog/assets/icons/feather-sprite.svg?v=c38472780f#twitter"></use> </svg> </i> </a> <a class="social-share__item js-share" tabindex="0" data-type="facebook" data-title="Fireflies%20Feature%20Focus%3A%20Conversation%20Intelligence" data-url="https://fireflies.ai/blog/conversation-intelligence/" title="Share on Facebook" aria-label="Share on Facebook"> <i class="icon icon-facebook icon--sm"> <svg class="icon__svg"> <use xlink:href="https://fireflies.ai/blog/assets/icons/feather-sprite.svg?v=c38472780f#facebook"></use> </svg> </i> </a> <a class="social-share__item js-share" tabindex="0" data-type="linkedin" data-title="Fireflies%20Feature%20Focus%3A%20Conversation%20Intelligence" data-url="https://fireflies.ai/blog/conversation-intelligence/" title="Share on Linkedin" aria-label="Share on Linkedin"> <i class="icon icon-linkedin icon--sm"> <svg class="icon__svg"> <use xlink:href="https://fireflies.ai/blog/assets/icons/feather-sprite.svg?v=c38472780f#linkedin"></use> </svg> </i> </a> <a href="mailto:?subject=Fireflies%20Feature%20Focus%3A%20Conversation%20Intelligence&body=https://fireflies.ai/blog/conversation-intelligence/" class="social-share__item js-share" tabindex="0" data-type="email" data-title="Fireflies%20Feature%20Focus%3A%20Conversation%20Intelligence" data-url="https://fireflies.ai/blog/conversation-intelligence/" title="Share by email" aria-label="Share by email"> <i class="icon icon-mail icon--sm"> <svg class="icon__svg"> <use xlink:href="https://fireflies.ai/blog/assets/icons/feather-sprite.svg?v=c38472780f#mail"></use> </svg> </i> </a> <a class="copy-link js-share js-copy-link" tabindex="0" data-type="copy" data-title="Fireflies%20Feature%20Focus%3A%20Conversation%20Intelligence" data-url="https://fireflies.ai/blog/conversation-intelligence/" title="Copy to clipboard" data-label="Copied!" aria-label="Copy to clipboard"> <i class="icon icon-copy icon--sm"> <svg class="icon__svg"> <use xlink:href="https://fireflies.ai/blog/assets/icons/feather-sprite.svg?v=c38472780f#copy"></use> </svg> </i> </a> </div> <div class="post__content"> <p>Your days of best-guessing are over. Finally.</p><p>Imagine a world where you don't have to guess what your prospect wants or sift through hour-long calls to understand the voice of the customer. Sounds too good to be true, right?</p><p>Presenting Fireflies’ Conversation Intelligence that provides actionable insights from your meetings. From speaker sentiments to the longest monologue and the topics discussed during meetings, it gives you a solid foundation for making informed decisions.</p><p>Want to know more? Let’s begin!</p><p></p><h2 id="what-is-conversation-intelligence">What is Conversation Intelligence?</h2><p>Fireflies Conversation intelligence helps you quantify your conversations, extract insights from them and understand what’s working and what’s not. </p><p>It has two sections: <strong>Analytics and Topic Insights.</strong></p><p></p><h2 id="analytics">Analytics</h2><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh3.googleusercontent.com/U60YA1fgVMz-0dynajOR_9sbfoqelilmMVO9jFVmjMWD03WaXRObvtLi7RWdigiLY-fzhdcotrokS9-Wpx2pCnBHGc-dRhna-80CagQTo__-GIHrUiEkzUu-l8Tjag8T4pzIzh3IbJncYQZY5IGg4h4" class="kg-image" alt="Conversation intelligence - Meeting Analytics by Fireflies" loading="lazy" width="622" height="308"><figcaption>Meeting Analytics by Fireflies</figcaption></figure><p>Under the Analytics section, you can find the following metrics:</p><table style="overflow-x: auto;"><colgroup><col><col></colgroup><tbody><tr style="height:0pt"><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Insights</span></p></td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What you see</span></p></td></tr><tr style="height:0pt"><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Total number of conversations</span></p></td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The total number of meetings you or your team had in a particular date range</span></p></td></tr><tr style="height:0pt"><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Total time spent in conversations</span></p></td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The total amount of time you or your team spent in meetings</span></p></td></tr><tr style="height:0pt"><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Total number of filler words</span></p></td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The total number of filler words such as “Um” or “Ah” you have used in the meetings</span></p></td></tr><tr style="height:0pt"><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Average word spoken per minute</span></p></td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The average number of words spoken per minute by each speaker in the meeting</span></p></td></tr><tr style="height:0pt"><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Number of monologues</span></p></td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If a person speaks continuously for more than 90 seconds, it is a monologue. This insight gives you the number of monologues in a meeting and by whom.</span></p></td></tr><tr style="height:0pt"><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Longest monologue</span></p></td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Highlights the longest monologue in a meeting</span></p></td></tr><tr style="height:0pt"><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Average talk-to-listen ratio</span></p></td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The ratio of time you talked vs. time you listened during a meeting</span></p></td></tr><tr style="height:0pt"><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Total silence duration</span></p></td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The longest duration of silence in meetings.</span></p></td></tr><tr style="height:0pt"><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Sentiments in conversations</span></p></td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Shows the positive, negative, or neutral sentiments of speakers in the meeting</span></p></td></tr><tr style="height:0pt"><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Average number of conversations per teammate</span></p></td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The average number of meetings each teammate had in the selected date range.</span></p></td></tr><tr style="height:0pt"><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Number of questions asked</span></p></td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The total number of questions asked during a meeting </span></p></td></tr><tr style="height:0pt"><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Average number of questions asked per teammate</span></p></td><td style="border-left:solid #000000 1pt;border-right:solid #000000 1pt;border-bottom:solid #000000 1pt;border-top:solid #000000 1pt;vertical-align:top;background-color:#fee9fd;padding:5pt 5pt 5pt 5pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The average number of questions asked by a teammate in a meeting</span></p></td></tr></tbody></table><p>Some of these metrics, including sentiment, average word spoken per minute, average talk time, and topic trackers are also available for each meeting in the Fireflies notepad.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh5.googleusercontent.com/cK-Sy21sqZUoWBTps8RBeVZwDL-pC5N2CHuL7jZZsHX5bRealiPy4QCKQQhsPXXl1K1L2ZbThqPzWCl08MHkSkRHlE-_yHlBcUENB1vP6xqctL-91OceQbQ9KjhjNAouuzE6lugEbaQZoF-jYENY0mY" class="kg-image" alt="Conversation intelligence - Meeting insights on the left side of the screen" loading="lazy" width="651" height="343"><figcaption>Meeting insights on the left side of the screen</figcaption></figure><p></p><p></p><h3 id="how-to-access-the-analytics-data">How to access the Analytics data</h3><p>Fireflies Analytics is exclusive for its Business plan users. If you’re already one, follow these steps to get your meeting analytics.</p><div style="text-align:center;padding: 10px 50px;border-radius: .8rem;background-color: #803fff;border: 0px solid white;color: white;font-weight: 400"><strong>Want to experience the benefits of Business Plan for free? </strong><p></p><a style="color: #FFFFFF" href="https://fireflies.ai/login?utm_source=blog&utm_medium=referral&utm_content=CIfeaturefocus&utm_campaign=articlebody">Sign up for your 7-day free trial today!</a></div> <p></p><p>First, <a href="https://app.fireflies.ai/?ref=fireflies.ai"><strong>log into</strong></a> Fireflies and click <a href="https://app.fireflies.ai/analytics?ref=fireflies.ai"><strong>Analytics</strong></a><strong> </strong>on the left side of the Fireflies Dashboard.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh3.googleusercontent.com/Vo7R64ola-AsA3qAXX7M5jD-BUnmA6OY2nifbTafMWh5p-xjhYED-Y9VPzhAVOEsxzFdH9tvXl5Csu1bZtcpJRsrAPi5jagj7iNnUw55Mx6Pu2HVW2lCXt_ub6KuNbTDLIFQw9rB1fqzZKNZABU5rnw" class="kg-image" alt="Conversation intelligence - Click Analytics on the Dasboard" loading="lazy" width="530" height="306"><figcaption>Click Analytics on the Dasboard</figcaption></figure><p>Next, select the date range you’d like to get insights on from the top right corner of your screen.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh6.googleusercontent.com/iDUf9RcAjq2TVhilFT4fwnrZNRxe4UA2xbnH7gJq2Q87RGuV-uB9m0vZmEAXeqosktCYahemVSQdy3wYKSYJNa40d7PxMVcjtneTtF1hO63Oc57ZCyY_q2_t60TdNk2kM7iWkFjN4KhUp_V-npTBof8" class="kg-image" alt="Conversation intelligence - Select the date range" loading="lazy" width="584" height="146"><figcaption>Select the date range</figcaption></figure><p>If you’re an individual user, you’ll only see metrics of your meetings.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh4.googleusercontent.com/ykBtEqDvAt35eozJHiMXKEdnaSMU97So3iy7W0ewnriyDfQ6YgnaU2ZRDufDjFKdhLg5L44ZdCp5OPBfUKO3_wfbnHtPx6-d1Yc44kFk5hYFIgrycg_5y2YgCJC_E08ER69GEKInSAL_lyqwflxl0Ms" class="kg-image" alt="Conversation intelligence - Explore Analytics" loading="lazy" width="590" height="341"><figcaption>Explore Analytics</figcaption></figure><p>If you’re an admin of a workspace, you can also find these insights for all the members in your workspace.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh6.googleusercontent.com/FGrWq7qJKaSQdjjFtEZ0FDka8CmkIqKhdKlejLiMFiAWc2zzUKgoAWB-AFFSUa9VKK7ODvsp4N6WKIAYYG_zchp0DQ4-1ki5dcxWaWhu7AR-kvjXNcrVJAe6lmRXhFF7lmwQb1ZRKacSci-kgbhIFiM" class="kg-image" alt="Conversation intelligence - Find the Analytics for your team" loading="lazy" width="620" height="984"><figcaption>Find the Analytics for your team</figcaption></figure><p>You can also filter these results based on <strong>Meeting Title, Meeting Type, Meeting Organizer, Meeting Participant, or Meeting Duration</strong>. </p><p>Click <strong>Filters </strong>on the top right corner.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh3.googleusercontent.com/MFViV-y837cPtgoaR_OUJn5Yv4fPgqedXXnhdsUM6gQlupulXROP_m4AquGSChgmqIpznvNoY0ECzllP0AB-EyVWinGLNHEe_pq6NOOfhyI8tjdUs_M4hXf3fhLgm3EI9JAWJZ5WoTZxXvmH7fyM_vM" class="kg-image" alt="Conversation intelligence - Filter your analytics results" loading="lazy" width="520" height="278"><figcaption>Filter your analytics results</figcaption></figure><p>Click on the filter you want to apply from the drop-down menu.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh5.googleusercontent.com/CT9Tbw3U7JFrol9gg5Cw4IUZqT7-6WVNu2JlG65VJjPlD1HrHgkYfOghAPwBegGvRApjayoALTxZPOxt220-qigcPH6-T2D7qFE2lvx4GrwGN6H0zqhB_nXfYb3yeTd817LiQY7C3XGljHng5cNz_7Y" class="kg-image" alt="Conversation intelligence - Select the Filter" loading="lazy" width="565" height="332"><figcaption>Select the Filter</figcaption></figure><p>Select the appropriate option from the drop-down list and type more details in the textbox next to it if needed. Once done, click <strong>Apply, </strong>and that's it.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh5.googleusercontent.com/aAxv6FEBXgdsb5AiwI76faTwz4c7zOD4n0kWCJQhWiRrq0ZHVCq5i-mYKxP62o_oWzmobNrTqaKbcSJ77pX0wQF3Z128nqk6ipFS1JRyu-H2C45k2yK6gkRRuKqwK0CfPr396MtK_XTGXxzjTWsGCr8" class="kg-image" alt="Conversation intelligence - Click Apply to see the results" loading="lazy" width="630" height="227"><figcaption>Click Apply to see the results</figcaption></figure><p>The analytics will now show the results based on your preferred meetings alone.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh3.googleusercontent.com/5_QRDLveq0RGq8ZnSgSIcG0CYrmtLEfRgOldee-0rS4vSMGIQjL1e-Qzl_pgjYxuvDk5mfwqsztAeXI6HFXnPKwluBzrNLdDp4UDB1cjVgmUeEGi5HCASfOqTVw3f0giEq05kRkFSbCy6qctmijvrCo" class="kg-image" alt="Conversation intelligence - Filtered analytics" loading="lazy" width="579" height="268"><figcaption>Filtered Meeting analytics</figcaption></figure><p>You can also customize and save the Filters you apply for future use by clicking on the <strong>Save View </strong>button.</p><p>Once you select all filter details, click the <strong>Save View </strong>button, name your filter, and click <strong>Save</strong>. Done.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh5.googleusercontent.com/l5Rr5VfB9yko-RcevaFxkQ-Tk5004ldygRWzgynyDVwtEgqUYWRGg-hnmBL2ixjTtWygXi_89yX2MfMYk6n1BHew3RpdE9bEyo8hsWdcm5u0yBtV3RJsc9dn6oB5d6XpW9Gq72fpo8GO7mUqmX7uyCA" class="kg-image" alt="Conversation intelligence - Save filters" loading="lazy" width="533" height="185"><figcaption>Save Filters</figcaption></figure><p>Next time you open <strong>Filters</strong>, click <strong>Views </strong>to see all the filters you’ve saved and select the one you want to apply directly from the list.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh5.googleusercontent.com/7Hed_5bkQH_PVr0nVrV7etEUszWNwE6X3Qn99_sanNi2Ahfo64_MRQa3aOtdB7Iyq1mZOvd5AOWX3n43SJt4wzTTSprglMH1WKkmOUSuLRszpls701H4OH5OZwT8JJ0vi5tt6oZAoARu_ocrvY5XMDU" class="kg-image" alt="Conversation intelligence - Select View" loading="lazy" width="612" height="312"><figcaption>Select View</figcaption></figure><p></p><h2 id="topic-insights">Topic Insights</h2><p>Based on the topics you have added to the Topic Tracker, you can find key trending topics for all meetings aggregated under the Topic Insights section.</p><p>It gives you the total number of conversations where the topics or keywords are discussed and how often they are mentioned.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh5.googleusercontent.com/cTLeAFLLWvfwJimDHd5cCFFjLRWn9flCFB42rh8iqD2-uP7oDDM9e55AtR5sqXMmVm3BLLPcG4i2o382ePFrE9w-XHmi7pIshAFu1dq_DOu0JyJAGD1XRYlvgNA2PrLMYLshghQ8ZguRTbYPBWQbzxU" class="kg-image" alt="Conversation intelligence - Topic insights" loading="lazy" width="579" height="361"><figcaption>Topic Insights</figcaption></figure><div class="kg-card kg-callout-card kg-callout-card-grey"><div class="kg-callout-emoji">🔍</div><div class="kg-callout-text"><strong>Want to know more about Topic Tracker?</strong> <br><br><strong>Read: <a href="https://fireflies.ai/blog/fireflies-topic-tracker">Fireflies Topic Tracker</a></strong></div></div><p></p><p></p><p></p><h3 id="how-to-view-the-topic-insights">How to view the Topic Insights</h3><p>Open the <a href="https://app.fireflies.ai/analytics?ref=fireflies.ai">Analytics page</a> and click Topic Insights on the top left side.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh6.googleusercontent.com/9SZJdotYpQdBL0zL1E9UAZ-O5_1jvuzQxWu5c8pst9sUxSSdND61aoY54lWwC9mFoGRbzqhWtZr3YLRvJ8YjkiSf23wfXaDmFnIBsSdzUSYBMS-8-NkhlIPJkboTwY7tXZLtVcaA8zhn_0UxcviRyIE" class="kg-image" alt="Conversation intelligence - Select Topic Insights and dates" loading="lazy" width="572" height="240"><figcaption>Select Topic Insights and dates</figcaption></figure><p>Select the date range from the top right corner. You’ll see the topics, keywords within them, the number of meetings they were mentioned, and the frequency of mentions during those dates.</p><p>You can click on the keyword to find more information on it.</p><p>For example, we clicked the keyword <strong>blog </strong>under the topic <strong>#Blog</strong>.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh5.googleusercontent.com/BW4we_h90oy1-RictuNS-vVpcMH_9saLB614W42_kx6uJz6s6jH3YAdJH5D1NNpK69dXrEvvj53h8UCZjFkF-1UNl7w4aqIMaXPs2AC66cCvUbzL1nmOo5gL3vWIEX5R7w9auCo5iVh0skPeR23AuYc" class="kg-image" alt="Conversation intelligence - select topic" loading="lazy" width="584" height="241"><figcaption>Select Topic</figcaption></figure><p>It shows all the meetings where the keyword was mentioned, highlighting the number of instances and the parts of the transcript<strong>.</strong></p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh3.googleusercontent.com/AuoKkgPiY_xEeX3-XGb-ZgqsMyVIZlLTCxgHkXpnZmICkaDlTsZcxFzdCZofoGPxAzNrYJU5M1PEVMCJTGy9PPbEugdlm4Jozs0D4PpTmya6r6vLZiJcby5A7EPwPHsBkiTRC-3jHQHu99Yac0wtJs4" class="kg-image" alt="Conversation intelligence - Find when and where the topics are mentioned" loading="lazy" width="627" height="337"><figcaption>Find when and where the topics are mentioned</figcaption></figure><p>Click on the highlighted dialogues or the meeting name to go to the complete meeting transcript.</p><p>If you’ve Admin access, you can filter these analytics based on the meetings of a specific member by selecting from the drop-down on top.</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://lh6.googleusercontent.com/9LoeN1qFGX3VyocTANU0YG46ZET9bnLxgA97P9rCbT_Fovr2b3y60dPlsvnQsoa4lI6V20LXMOWjxruhYtRjVPx1FlgI8PQGhBy5gCIE1lpwcIK-7FO7GIUNzZlgZxX5fhfQGiWUWMR_M3cP7WCucfg" class="kg-image" alt="Conversation intelligence - Filter topics by teammate" loading="lazy" width="645" height="352"><figcaption>Filter topics by teammate</figcaption></figure><p></p><p></p><h2 id="top-use-cases-of-fireflies-conversation-intelligence">Top use cases of Fireflies Conversation Intelligence</h2><p>You can use the Fireflies Conversation Intelligence to understand your team’s performance, client conversations and ultimately make informed decisions based on reliable data. </p><p>Here are some top use cases of Fireflies Conversations Intelligence:</p><p></p><h3 id="sales-and-customer-success-managers">Sales and customer success managers</h3><p>An average salesperson attends at least <a href="https://www.servicebell.com/post/cold-calling-statistics?ref=fireflies.ai#:~:text=Key%20Cold%20Calling%20Statistics,salesperson%20in%20the%20last%20year.">35 calls</a> daily. Manually tracking and analyzing the customer conversations of your entire team to give feedback and set sales processes isn’t easy. </p><p>Instead, use Fireflies Conversation Intelligence to - </p><ul><li><strong>Review calls faster:</strong> Extract key talking points, objections, and promises. This allows reps to review and follow up on critical details quickly.</li><li><strong>Track rep’s performance and provide targeted feedback:</strong> Analyze transcripts and call metadata to identify high/low performing reps. Track trends over time to refine coaching.</li><li><strong>Identify common objections:</strong> Detect common objections raised by prospects across calls. Create playbooks to train reps on effective responses.</li><li><strong>Get competitive intel:</strong> Flag mentions of competitor names and products to analyze strengths/weaknesses. Adjust pitches accordingly.</li><li><strong>Get valuable coaching insights:</strong> Spot patterns and identify techniques used by your top-performing reps and use them to coach your sales team. For instance, analyze the talk-to-listen ratio of your star performer and take it as a benchmark others can follow.<br></li></ul><div class="kg-card kg-callout-card kg-callout-card-grey"><div class="kg-callout-emoji">📖</div><div class="kg-callout-text"><strong>Want to know more?</strong> <br><br>Read: <a href="https://fireflies.ai/blog/fireflies-ai-effective-sales-coaching">How to use Fireflies Conversation intelligence for effective sales coaching</a></div></div><p></p><figure class="kg-card kg-bookmark-card"><a class="kg-bookmark-container" href="https://fireflies.ai/blog/fireflies-for-sales-managers-close-more-deals-and-grow-revenue"><div class="kg-bookmark-content"><div class="kg-bookmark-title">Fireflies For Sales Managers</div><div class="kg-bookmark-description">Here is how sales managers can use Fireflies AI Notetaker and Conversation Intelligence software to consistently close more deals and grow revenue.</div><div class="kg-bookmark-metadata"><img class="kg-bookmark-icon" src="https://fireflies.ai/blog/assets/icon-192x192.png?v=e87793a87a" alt=""><span class="kg-bookmark-author">Fireflies.ai Blog</span><span class="kg-bookmark-publisher">Brian Kremer</span></div></div><div class="kg-bookmark-thumbnail"><img src="https://fireflies.ai/blog/content/images/2022/07/FF-for-Sales-Managers--1-.png" alt=""></div></a></figure><p></p><h3 id="hr-leaders">HR leaders</h3><p>HR leaders can use the insights from Fireflies Conversation Intelligence to </p><ul><li><strong>Efficiently screen candidates and hire faster:</strong> Leverage conversation metrics like filler words, talk-to-listen ratio, and monologues to identify poor communicators quickly, potential hiring red flags, and blockers from candidate calls.</li><li><strong>Quickly identify training needs:</strong> Pinpoint areas for improvement like active listening, empathy, and questioning skills based on silence duration, talk patterns, and sentiments.</li><li><strong>Review calls faster: </strong>Review hour-long interviews in minutes for a seamless handoff process using AI-powered search filters.</li></ul><p></p><h3 id="marketing-managers">Marketing managers</h3><p>Marketing managers can use the Fireflies Conversation intelligence feature to:</p><ul><li><strong>Get competitive insights:</strong> Uncover competitors' messaging, positioning, and unique selling props (USPs) from prospect calls.</li><li><strong>Understand the voice of the customer:</strong> Uncover customer needs, pain points, and product feedback from support calls to guide messaging and positioning.</li><li><strong>Optimize keywords:</strong> Easily identify keywords, phrases, and features mentioned most in customer calls with Topic Insights. Use this to optimize paid and organic search and other marketing content.</li><li><strong>Understand brand positioning: </strong>Ensure messaging aligns with how consumers describe your brand's positioning and differentiation.</li></ul><p></p><p><strong>Get five to eight times higher ROI with a data-driven approach in decision-making (</strong><a href="https://www.invoca.com/blog/state-of-data-driven-marketing-update-your-strategy?ref=fireflies.ai"><strong>Invesp</strong></a><strong>)</strong></p><p>When it comes to data-driven insights from conversations, Fireflies Conversation Intelligence is a game-changer. </p><p>It gives accurate insights into everything from the number of filler words used to the longest monologues and the minutes spent in absolute silence. You can also use it to track customer sentiments, gather feedback on your newly released product features, and more.</p><p>So, if your goal is to eliminate guesswork from your decision-making process, try Fireflies Conversation Intelligence and be amazed!</p><div style="text-align:center;"><strong><u>Read Next:</u></strong></div><br><figure class="kg-card kg-bookmark-card"><a class="kg-bookmark-container" href="https://fireflies.ai/blog/conversation-intelligence-software-for-sales-teams-complete-guide/"><div class="kg-bookmark-content"><div class="kg-bookmark-title">Conversation Intelligence Software for Sales Teams</div><div class="kg-bookmark-description">Using conversation intelligence AI software for sales teams is a great way to develop strategies for improving conversion rates. It also allows you to stay ahead of the curve for what your customers need.</div><div class="kg-bookmark-metadata"><img class="kg-bookmark-icon" src="https://fireflies.ai/blog/assets/icon-192x192.png?v=3e4e7e7545" alt=""><span class="kg-bookmark-author">Fireflies.ai Blog</span><span class="kg-bookmark-publisher">Guest User</span></div></div><div class="kg-bookmark-thumbnail"><img src="https://fireflies.ai/blog/content/images/2022/08/Blog-_-Conversation-Intelligence-Software-for-Sales-Teams--1-.png" alt=""></div></a></figure> </div> <div class="post-width"> <hr> <a href="https://fireflies.ai/?utm_source=blog&utm_medium=referral&utm_campaign=post"> <img src="/blog/assets/images/fireflies-cta-banner.png" alt="Try Fireflies for free" /> </a> <hr> </div> </article> </div> <div class="col-xs-12 col-lg-4 col-xl-3 has-sidebar"> <aside class="sidebar"> <div class="sidebar__section"> <h5 class="sidebar__title">Fireflies.ai Blog</h5> <div class="icon__wave"> <svg class="wave" version="1.1" 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