FAQ – Motorcycle Classics

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0 14 10" fill="none" aria-hidden="true" focusable="false" role="presentation" class="icon icon-arrow" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M8.537.808a.5.5 0 01.817-.162l4 4a.5.5 0 010 .708l-4 4a.5.5 0 11-.708-.708L11.793 5.5H1a.5.5 0 010-1h10.793L8.646 1.354a.5.5 0 01-.109-.546z" fill="currentColor"> </svg> <svg aria-hidden="true" focusable="false" role="presentation" class="icon icon-caret" viewBox="0 0 10 6"> <path fill-rule="evenodd" clip-rule="evenodd" d="M9.354.646a.5.5 0 00-.708 0L5 4.293 1.354.646a.5.5 0 00-.708.708l4 4a.5.5 0 00.708 0l4-4a.5.5 0 000-.708z" fill="currentColor"> </svg> </summary> <div id="childlink-Manufacturers" class="menu-drawer__submenu motion-reduce"> <button class="menu-drawer__close-button link link--text focus-inset" aria-expanded="true"> <svg viewBox="0 0 14 10" fill="none" aria-hidden="true" focusable="false" role="presentation" class="icon icon-arrow" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M8.537.808a.5.5 0 01.817-.162l4 4a.5.5 0 010 .708l-4 4a.5.5 0 11-.708-.708L11.793 5.5H1a.5.5 0 010-1h10.793L8.646 1.354a.5.5 0 01-.109-.546z" fill="currentColor"> </svg> Manufacturers </button> <ul class="menu-drawer__menu list-menu" role="list" tabindex="-1"><li> <a href="/collections/bmw" class="menu-drawer__menu-item link link--text list-menu__item focus-inset"> BMW </a> </li><li> <a href="/collections/bsa" class="menu-drawer__menu-item link link--text list-menu__item focus-inset"> BSA </a> </li><li> <a href="/collections/ducati" class="menu-drawer__menu-item link link--text list-menu__item focus-inset"> Ducati </a> </li><li> <a href="/collections/harley-davidson" class="menu-drawer__menu-item link link--text list-menu__item focus-inset"> Harley-Davidson </a> </li><li> <a href="/collections/honda" class="menu-drawer__menu-item link link--text list-menu__item focus-inset"> Honda </a> </li><li> <a href="/collections/indian" class="menu-drawer__menu-item link link--text list-menu__item focus-inset"> Indian </a> </li><li> <a href="/collections/kawasaki" class="menu-drawer__menu-item link link--text list-menu__item focus-inset"> Kawasaki </a> </li><li> <a href="/collections/moto-guzzi" class="menu-drawer__menu-item link link--text list-menu__item focus-inset"> Moto Guzzi </a> </li><li> <a href="/collections/norton" class="menu-drawer__menu-item link link--text list-menu__item focus-inset"> Norton </a> </li><li> <a href="/collections/triumph" class="menu-drawer__menu-item link link--text list-menu__item focus-inset"> Triumph </a> </li><li> <a href="/collections/miscellaneous-manufacturers" class="menu-drawer__menu-item link link--text list-menu__item focus-inset"> Miscellaneous Manufacturers </a> </li></ul> </div> </details></li><li><a href="/collections/maintenance-repair" class="menu-drawer__menu-item link link--text list-menu__item focus-inset"> Maintenance & Repair </a></li><li><a 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class="shopify-section section"><link rel="stylesheet" href="//store.motorcycleclassics.com/cdn/shop/t/12/assets/section-main-page.css?v=848677459125201531666965626" media="print" onload="this.media='all'"> <link rel="stylesheet" href="//store.motorcycleclassics.com/cdn/shop/t/12/assets/component-rte.css?v=62155221149957503931666965633" media="print" onload="this.media='all'"> <noscript><link href="//store.motorcycleclassics.com/cdn/shop/t/12/assets/section-main-page.css?v=848677459125201531666965626" rel="stylesheet" type="text/css" media="all" /></noscript> <noscript><link href="//store.motorcycleclassics.com/cdn/shop/t/12/assets/component-rte.css?v=62155221149957503931666965633" rel="stylesheet" type="text/css" media="all" /></noscript><style data-shopify>.section-template--16761419923735__main-padding { padding-top: 27px; padding-bottom: 27px; } @media screen and (min-width: 750px) { .section-template--16761419923735__main-padding { padding-top: 36px; padding-bottom: 36px; } }</style><div class="page-width page-width--narrow section-template--16761419923735__main-padding"> <h1 class="main-page-title page-title h0"> FAQ </h1> <div class="rte"> <h3 data-mce-fragment="1">1. General questions</h3> <p data-mce-fragment="1"><span style="text-decoration: underline;">What is the status of my order?</span></p> <p data-mce-fragment="1">An account is necessary to check the status of your order. If you have an account, please log in to check on the status of your order.</p> <p data-mce-fragment="1"><span style="text-decoration: underline;">Can I change my order?</span></p> <p data-mce-fragment="1">If you would like to make a change your order please contact us at customerservice@motorcycleclassics.com or call <span data-mce-fragment="1">1-800-880-7567</span>. Orders that have already shipped cannot be changed.</p> <p data-mce-fragment="1"><span style="text-decoration: underline;">Where do you ship?</span></p> <p data-mce-fragment="1">For most items we ship to all locations globally. Some items due to restricted weight or dimensions are only available in the continental United States. Please check the item description before ordering.</p> <p data-mce-fragment="1"><span style="text-decoration: underline;">How long does it take to ship my order?</span></p> <p data-mce-fragment="1"><span>Most orders ship within 3</span><span> to 5 </span><span>business days.</span></p> <h3 data-mce-fragment="1">2. Payment</h3> <p data-mce-fragment="1"><span style="text-decoration: underline;">What payment methods do you accept?</span></p> <p data-mce-fragment="1">We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and Meta Pay.</p> <p data-mce-fragment="1"><span style="text-decoration: underline;">Which currency will I be charged in?</span></p> <p data-mce-fragment="1">All orders are charged in U.S. Dollars.</p> <p data-mce-fragment="1"><span style="text-decoration: underline;">Do you offer 3 or 4 times payment option?</span></p> <p data-mce-fragment="1">If using Shop Pay, some orders may be available for installment payments. Please check this option on the checkout page.</p> <h3 data-mce-fragment="1">4. Returns</h3> <p data-mce-fragment="1"><span style="text-decoration: underline;">Do you accept returns?</span></p> <p data-mce-fragment="1">Yes. Please view our returns/refunds policy <a href="https://store.motorcycleclassics.com/policies/refund-policy" target="_blank">here</a>.</p> <p data-mce-fragment="1"><span style="text-decoration: underline;">Are returns free?</span></p> <p data-mce-fragment="1">Customers are responsible for the cost of shipping returned merchandise.</p> <p data-mce-fragment="1"><span style="text-decoration: underline;">How long does it take to process a return?</span></p> <p data-mce-fragment="1"><span>Please allow </span><span>5 </span><span>to </span><span>7 </span><span>business days to process a return.</span></p> </div> </div> </section><section id="shopify-section-template--16761419923735__newsletter" class="shopify-section section"><link href="//store.motorcycleclassics.com/cdn/shop/t/12/assets/component-newsletter.css?v=15917017009286853641666965874" rel="stylesheet" type="text/css" media="all" /> <link href="//store.motorcycleclassics.com/cdn/shop/t/12/assets/newsletter-section.css?v=105410172710921164561666965670" rel="stylesheet" type="text/css" media="all" /> <style data-shopify>.section-template--16761419923735__newsletter-padding { padding-top: 51px; 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} .section-footer-padding { padding-top: 12px; padding-bottom: 36px; } @media screen and (min-width: 750px) { .footer { margin-top: 0px; } .section-footer-padding { padding-top: 16px; padding-bottom: 48px; } .footer__content { color:#ffffff; } .footer-block__heading { color:#ffffff; } .footer-block__details-content { color:#ffffff; } .footer-block__details-content .list-menu__item { color:#ffffff; } .newsletter__wrapper>* { color:#ffffff; } .newsletter-form__field-wrapper .field__input { background-color:white; } .newsletter-form__button .icon { color:black; } .rte a { color:#ffffff; }</style><footer class="footer color-background-2 gradient section-footer-padding"><div class="footer__content-top page-width"><div class="footer__blocks-wrapper grid grid--1-col grid--2-col grid--4-col-tablet "><div class="footer-block grid__item footer-block--menu" ><h2 class="footer-block__heading">Quick Links</h2><ul class="footer-block__details-content list-unstyled"><li> <a href="/search" class="link link--text list-menu__item list-menu__item--link"> Search </a> </li><li> <a href="https://www.motorcycleclassics.com/privacy-policy/" class="link link--text list-menu__item list-menu__item--link"> Privacy Policy </a> </li><li> <a href="https://www.motorcycleclassics.com/contact-us/" class="link link--text list-menu__item list-menu__item--link"> Contact Us </a> </li><li> <a href="/policies/refund-policy" class="link link--text list-menu__item list-menu__item--link"> Refund Policy </a> </li><li> <a href="https://www.motorcycleclassics.com/sso/login?redirect_to=https://store.motorcycleclassics.com" class="link link--text list-menu__item list-menu__item--link"> Account Access </a> </li><li> <a href="https://store.motorcycleclassics.com/pages/faq" class="link link--text list-menu__item list-menu__item--link"> FAQ </a> </li></ul></div><div class="footer-block grid__item" ><h2 class="footer-block__heading">Questions or comments?</h2><div class="footer-block__details-content rte"> <p>Call us at 1-800-880-7567</p><p></p><p>Monday - Friday<br/>8:00 a.m. - 5:00 p.m.<br/>Central time</p><p>Email <a href="mailto:customerservice@motorcycleclassics.com" title="mailto:customerservice@motorcycleclassics.com">Customer Service</a></p><p>Ogden Publications, Inc.<br/>1503 S.W. 42nd St.<br/>Topeka, KS 66609</p> </div></div><div class="footer-block grid__item" ><h2 class="footer-block__heading">Our Promise</h2><div class="footer-block__details-content rte"> <p>We stand by our products. If you are not fully satisfied at any time with your purchase, simply return the item and we will issue you a full refund. No questions asked. Shipping and handling is non-refundable.</p><p>*Free shipping offer is for domestic shipments only and excludes some products based on weight and dimensions.</p><p>INTERNATIONAL CUSTOMERS:</p><p>Please email us for a shipping quote at: customerservice@ogdenpubs.com</p><p></p> </div></div></div><div class="footer-block--newsletter"><ul class="footer__list-social list-unstyled list-social" role="list"></ul></div> </div><div class="footer__content-bottom"> <div class="footer__content-bottom-wrapper page-width"> <div class="footer__column footer__localization isolate"><noscript><form method="post" action="/localization" id="FooterCountryFormNoScript" accept-charset="UTF-8" class="localization-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization" /><input type="hidden" name="utf8" value="✓" /><input type="hidden" name="_method" value="put" /><input type="hidden" name="return_to" value="/pages/faq" /><div class="localization-form__select"> <h2 class="visually-hidden" id="FooterCountryLabelNoScript">Country/region</h2> <select class="localization-selector link" name="country_code" aria-labelledby="FooterCountryLabelNoScript"><option value="AU"> Australia (AUD $) </option><option value="AT"> Austria (EUR €) </option><option value="BE"> Belgium (EUR €) </option><option value="CA"> Canada (CAD $) </option><option value="CL"> Chile (USD $) </option><option value="CZ"> Czechia (CZK Kč) </option><option value="DK"> Denmark (DKK kr.) </option><option value="FI"> Finland (EUR €) </option><option value="FR"> France (EUR €) </option><option value="DE"> Germany (EUR €) </option><option value="HK"> Hong Kong SAR (HKD $) </option><option value="IE"> Ireland (EUR €) </option><option value="IL"> Israel (ILS ₪) </option><option value="IT"> Italy (EUR €) </option><option value="JP"> Japan (JPY ¥) </option><option value="MY"> Malaysia (MYR RM) </option><option value="NL"> Netherlands (EUR €) </option><option value="NZ"> New Zealand (NZD $) </option><option value="NO"> Norway (USD $) </option><option value="PL"> Poland (PLN zł) </option><option value="PT"> Portugal (EUR €) </option><option value="SG"> Singapore (SGD $) </option><option value="KR"> South Korea (KRW ₩) </option><option value="ES"> Spain (EUR €) </option><option value="SE"> Sweden (SEK kr) </option><option value="CH"> Switzerland (CHF CHF) </option><option value="AE"> United Arab Emirates (AED د.إ) </option><option value="GB"> United Kingdom (GBP £) </option><option value="US" selected> United States (USD $) </option></select> <svg aria-hidden="true" focusable="false" role="presentation" class="icon icon-caret" viewBox="0 0 10 6"> <path fill-rule="evenodd" clip-rule="evenodd" d="M9.354.646a.5.5 0 00-.708 0L5 4.293 1.354.646a.5.5 0 00-.708.708l4 4a.5.5 0 00.708 0l4-4a.5.5 0 000-.708z" fill="currentColor"> </svg> </div> <button class="button button--tertiary">Update country/region</button></form></noscript> <localization-form><form method="post" action="/localization" id="FooterCountryForm" accept-charset="UTF-8" class="localization-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization" /><input type="hidden" name="utf8" value="✓" /><input type="hidden" name="_method" value="put" /><input type="hidden" name="return_to" value="/pages/faq" /><div class="no-js-hidden"> <h2 class="caption-large text-body" id="FooterCountryLabel">Country/region</h2> <div class="disclosure"> <button type="button" class="disclosure__button localization-form__select localization-selector link link--text caption-large" aria-expanded="false" aria-controls="FooterCountryList" aria-describedby="FooterCountryLabel"> United States (USD $) <svg aria-hidden="true" focusable="false" role="presentation" class="icon icon-caret" viewBox="0 0 10 6"> <path fill-rule="evenodd" clip-rule="evenodd" d="M9.354.646a.5.5 0 00-.708 0L5 4.293 1.354.646a.5.5 0 00-.708.708l4 4a.5.5 0 00.708 0l4-4a.5.5 0 000-.708z" fill="currentColor"> 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</li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="CL"> Chile <span class="localization-form__currency">(USD $)</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="CZ"> Czechia <span class="localization-form__currency">(CZK Kč)</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="DK"> Denmark <span class="localization-form__currency">(DKK kr.)</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="FI"> Finland <span class="localization-form__currency">(EUR €)</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="FR"> France <span class="localization-form__currency">(EUR €)</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="DE"> Germany <span class="localization-form__currency">(EUR €)</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="HK"> Hong Kong SAR <span class="localization-form__currency">(HKD $)</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="IE"> Ireland <span class="localization-form__currency">(EUR €)</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="IL"> Israel <span class="localization-form__currency">(ILS ₪)</span> </a> </li><li class="disclosure__item" tabindex="-1"> 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