IITS | Information & Instructional Technology Services

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</li> <li class="nav-item menu-item--expanded dropdown"> <a href="" class="nav-link dropdown-toggle dropdown-item nav-link-" data-bs-display="static" data-bs-toggle="dropdown" aria-expanded="false" aria-haspopup="true">Services</a> <ul class="dropdown-menu"> <li class="dropdown-item menu-item--expanded dropdown"> <a href="" class="dropdown-toggle dropdown-item nav-link-" data-bs-display="static" data-bs-toggle="dropdown" aria-expanded="false" aria-haspopup="true">Software</a> <ul class="dropdown-menu"> <li class="dropdown-item"> <a href="/iits/software-your-computer" class="dropdown-item nav-link--iits-software-your-computer" data-drupal-link-system-path="node/284">Software for your Computer</a> </li> </ul> </li> <li class="dropdown-item menu-item--expanded dropdown"> <a href="" class="dropdown-toggle dropdown-item nav-link-" data-bs-display="static" data-bs-toggle="dropdown" aria-expanded="false" aria-haspopup="true">Email and Calendar</a> <ul class="dropdown-menu"> <li class="dropdown-item"> <a href="/iits/email-and-calendar" class="dropdown-item nav-link--iits-email-and-calendar" data-drupal-link-system-path="node/153">Email and Calendar</a> </li> <li class="dropdown-item"> <a href="/iits/student-email-and-calendar" class="dropdown-item nav-link--iits-student-email-and-calendar" data-drupal-link-system-path="node/115">Student Email and Calendar</a> </li> </ul> </li> <li class="dropdown-item menu-item--expanded dropdown"> <a href="" class="dropdown-toggle dropdown-item nav-link-" data-bs-display="static" data-bs-toggle="dropdown" aria-expanded="false" aria-haspopup="true">Printing</a> <ul class="dropdown-menu"> <li class="dropdown-item"> <a href="/iits/printer" class="dropdown-item nav-link--iits-printer" data-drupal-link-system-path="node/227">Printer Recommendations</a> </li> <li class="dropdown-item"> <a href="/iits/student-printing" class="dropdown-item nav-link--iits-student-printing" data-drupal-link-system-path="node/116">Student Printing</a> 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class="dropdown-item nav-link--iits-computer-recommendations-staff-and-faculty" data-drupal-link-system-path="node/62">Computer Recommendations</a> </li> <li class="dropdown-item"> <a href="/iits/standard-software" class="dropdown-item nav-link--iits-standard-software" data-drupal-link-system-path="node/417">Standard Software</a> </li> <li class="dropdown-item"> <a href="/iits/software-lifecycle" class="dropdown-item nav-link--iits-software-lifecycle" data-drupal-link-system-path="node/418">Software Lifecycle</a> </li> <li class="dropdown-item"> <a href="/iits/other-hardware-or-accessories" class="dropdown-item nav-link--iits-other-hardware-or-accessories" data-drupal-link-system-path="node/95">Other Hardware or Accessories</a> </li> <li class="dropdown-item"> <a href="/iits/student-computer-purchase" class="dropdown-item nav-link--iits-student-computer-purchase">Student Computing Recommendations</a> </li> </ul> </li> <li class="dropdown-item"> <a href="/iits/file-transfer-system" class="dropdown-item nav-link--iits-file-transfer-system" data-drupal-link-system-path="node/68">File Transfer System</a> </li> <li class="dropdown-item"> <a href="/iits/phone-support" class="dropdown-item nav-link--iits-phone-support" data-drupal-link-system-path="node/100">Phone Support</a> </li> <li class="dropdown-item"> <a href="/iits/classroom-support" class="dropdown-item nav-link--iits-classroom-support" data-drupal-link-system-path="node/60">Classroom Support</a> </li> <li class="dropdown-item"> <a href="/iits/lecture-capture" class="dropdown-item nav-link--iits-lecture-capture" data-drupal-link-system-path="node/407">Lecture Capture</a> </li> <li class="dropdown-item menu-item--expanded dropdown"> <a href="" class="dropdown-toggle dropdown-item nav-link-" data-bs-display="static" data-bs-toggle="dropdown" aria-expanded="false" aria-haspopup="true">Account and Passwords</a> <ul class="dropdown-menu"> <li class="dropdown-item"> <a href="/iits/utorid-faculty-and-staff" class="dropdown-item nav-link--iits-utorid-faculty-and-staff" data-drupal-link-system-path="node/127">Faculty and Staff Accounts</a> </li> <li class="dropdown-item"> <a href="/iits/student-accounts-passwords" class="dropdown-item nav-link--iits-student-accounts-passwords" data-drupal-link-system-path="node/112">Student Accounts</a> </li> </ul> </li> <li class="dropdown-item menu-item--expanded dropdown"> <a href="" class="dropdown-toggle dropdown-item nav-link-" data-bs-display="static" data-bs-toggle="dropdown" aria-expanded="false" aria-haspopup="true">Computer Labs</a> <ul class="dropdown-menu"> <li class="dropdown-item"> <a href="/iits/computer-labs" class="dropdown-item nav-link--iits-computer-labs" data-drupal-link-system-path="node/61">Computer Labs Overview</a> </li> <li class="dropdown-item"> <a href="/iits/lab-usage-rules" class="dropdown-item nav-link--iits-lab-usage-rules" data-drupal-link-system-path="node/77">Lab Usage Rules</a> </li> </ul> </li> <li class="dropdown-item"> <a href="/iits/working-home" class="dropdown-item nav-link--iits-working-home" data-drupal-link-system-path="node/146">Working From Home</a> </li> <li class="dropdown-item"> <a href="/iits/hosted-services" class="dropdown-item nav-link--iits-hosted-services" data-drupal-link-system-path="node/70">Hosted Services</a> </li> <li class="dropdown-item"> <a href="/iits/video-conferencing" class="dropdown-item nav-link--iits-video-conferencing" data-drupal-link-system-path="node/137">Video Conferencing</a> </li> <li class="dropdown-item menu-item--expanded dropdown"> <a href="" class="dropdown-toggle dropdown-item nav-link-" data-bs-display="static" data-bs-toggle="dropdown" aria-expanded="false" aria-haspopup="true">Security</a> <ul class="dropdown-menu"> <li class="dropdown-item"> <a href="/iits/multi-factor-authentication-mfa-faculty-and-staff" class="dropdown-item nav-link--iits-multi-factor-authentication-mfa-faculty-and-staff" data-drupal-link-system-path="node/162">Multi-Factor Authentication (MFA) for Faculty and Staff</a> </li> <li class="dropdown-item"> <a href="/iits/security-and-backup" class="dropdown-item nav-link--iits-security-and-backup" data-drupal-link-system-path="node/106">Security and Backup</a> </li> <li class="dropdown-item"> <a href="/iits/cyber-month-2022" class="dropdown-item nav-link--iits-cyber-month-2022" data-drupal-link-system-path="node/65">Cyber Month 2022</a> </li> </ul> </li> <li class="dropdown-item"> <a href="/iits/website-development" class="dropdown-item nav-link--iits-website-development" data-drupal-link-system-path="node/142">Website Development</a> </li> <li class="dropdown-item"> <a href="/iits/video-production" class="dropdown-item nav-link--iits-video-production" data-drupal-link-system-path="node/138">Video Production</a> </li> </ul> </li> <li class="nav-item"> <a href="/iits/project-management-office" class="nav-link dropdown-item nav-link--iits-project-management-office" data-drupal-link-system-path="node/228">Project Management Office</a> </li> <li class="nav-item menu-item--expanded dropdown"> <a href="" class="nav-link dropdown-toggle dropdown-item nav-link-" data-bs-display="static" data-bs-toggle="dropdown" aria-expanded="false" aria-haspopup="true">About Us</a> <ul class="dropdown-menu"> <li class="dropdown-item"> <a href="/iits/message-director" class="dropdown-item nav-link--iits-message-director" data-drupal-link-system-path="node/82">Message from the Director</a> </li> <li class="dropdown-item"> <a href="/iits/people" class="dropdown-item nav-link--iits-people" data-drupal-link-system-path="node/98">People</a> </li> <li class="dropdown-item"> <a href="/iits/iits-departmental-values" class="dropdown-item nav-link--iits-iits-departmental-values" data-drupal-link-system-path="node/484">IITS Departmental Values</a> </li> </ul> </li> <li class="nav-item"> <a href="/iits/contact" class="nav-link dropdown-item nav-link--iits-contact" data-drupal-link-system-path="node/63">Contact</a> </li> </ul> </nav> </nav>  <div class="mobile-quicklinks"> <ul> <li class="nav-item" role="menu-item"><a class="dropdown-item" href="//www.utsc.utoronto.ca/home/mental-health-resources">Feeling Distressed?</a></li> <li class="nav-item" role="menu-item"><a class="dropdown-item" href="//ucheck.utoronto.ca/">UCheck</a></li> <li class="nav-item" role="menu-item"><a class="dropdown-item" href="//www.rosi.utoronto.ca/">Acorn</a></li> <li class="nav-item" role="menu-item"><a class="dropdown-item" href="//q.utoronto.ca/">Quercus</a></li> <li class="nav-item" role="menu-item"><a class="dropdown-item" href="//www.utsc.utoronto.ca/home/az-index">A-Z Listing</a></li> <li class="nav-item" role="menu-item"><a class="dropdown-item" href="//webmail.utsc.utoronto.ca">Webmail</a></li> <li class="nav-item" role="menu-item"><a class="dropdown-item" href="//mail.utoronto.ca">O365 Mail</a></li> <li class="nav-item" role="menu-item"><a class="dropdown-item" href="//utsc.calendar.utoronto.ca/">Academic Calendar</a></li> <li class="nav-item" role="menu-item"><a class="dropdown-item" href="//intranet.utsc.utoronto.ca/intranet2/s2/home/show.action">Intranet</a></li> <li class="nav-item" role="menu-item"><a class="dropdown-item" href="//utsc.library.utoronto.ca">Library</a></li> <li class="nav-item" role="menu-item"><a class="dropdown-item" href="//intranet.utsc.utoronto.ca/intranet2/Controller?search=Search">People Directory</a></li> </ul> </div> </div> </div> </header>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M8CBDVQ6" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-T2P3C93X" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-KT89W7DZ" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas> <div class="site-name"> <div class="container"> <div class="row"> <div class="col-12 col-lg-7 py-1 s-name"> <a href="/iits/" title="Home" rel="home" class="navbar-brand"> Information & Instructional Technology Services </a> </div> <div class="col-12 col-lg-5 social-media d-flex justify-content-lg-end"> <section class="row region region-social-media"> <div class="views-element-container block block-views block-views-blocksocial-media-block-1" id="block-barriodepartments-v1-2flex-views-block-social-media-block-1"> <div class="content"> <div><div class="py-lg-1 view view-social-media view-id-social_media view-display-id-block_1 js-view-dom-id-1f4f44c55c4be04849c6480338c7d3924bb7a5ee68f25bcf919741467fef8059"> </div> </div> </div> </div> </section> </div> </div> </div> </div> <div id="page-wrapper"> <div id="page" class="container-fluid"> <header id="header" class="header" role="banner" aria-label="Site header"> </header> <div class="highlighted"> <aside class="container section clearfix" role="complementary"> <div data-drupal-messages-fallback class="hidden"></div> </aside> </div>  <section class="region row"> <div class="featured-top"> <aside class="featured-top__inner section clearfix" role="complementary"> <section class="row region region-featured-top"> <div class="views-element-container block block-views block-views-blockhero-banner-image-block-1" id="block-barriodepartments-v1-2flex-views-block-hero-banner-image-block-1"> <div class="content"> <div><div class="view view-hero-banner-image view-id-hero_banner_image view-display-id-block_1 js-view-dom-id-07a9bf7b048b0a478d96ef20c7cefefc567385426d6df42b7eb200fc187caa44"> <div class="view-content row"> <div class="col-12 d-none"> </div> </div> </div> </div> </div> </div> <div class="views-element-container container block block-views block-views-blockalerts-2-block-3" id="block-barriodepartments-v1-2flex-views-block-alerts-2-block-3"> <div class="content"> <div><div class="alert-home container view view-alerts-2 view-id-alerts_2 view-display-id-block_3 js-view-dom-id-a8435d35fc56ef2ab90d58cdcf28f5e23cb80d83e9ef0ff01b24c22e4a2b22b9"> <div class="view-empty"> <div class="alert-home view view-alerts-2 view-id-alerts_2 view-display-id-block_2 js-view-dom-id-ca3406b000d74634d310340a8f2ece3ce73b1da96953781d3f9b87634bd8a594"> <div class="view-header"> </div> <div class="view-content row"> <div class="pb-5 col-12 mt-5"> <div class="row"> <div class="col-md-4"><a href="node/470"> <img loading="lazy" src="/iits/sites/utsc.utoronto.ca.iits/files/styles/alerts_image_style/public/images/alerts/windows11.jpg?h=0dd3ac71&itok=lVNFgftT" width="1137" height="852" alt="Windows 11 logo appearing on laptop" class="image-style-alerts-image-style" /> </a> </div> <div class="col-md-8"><div class="title-bar"><div class="alert-title"> <a href="node/470">Windows 11</a></div><p>With Microsoft dropping support for Windows 10 on October 14, 2025, IITS will be working with UTSC faculty and staff to help with the transition to Windows 11.</p><p> </p> <div class="pt-5"><a href="updates">See past IT alerts or updates</a></div> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </aside> </div> </section>  <div id="main-wrapper" class="layout-main-wrapper py-5 clearfix"> <div id="main" class="container"> <div class="row row-offcanvas row-offcanvas-left clearfix"> <main class="main-content col" id="content" role="main"> <section class="section" id="main-content"> <div id="block-barriodepartments-v1-2flex-page-title" class="block container mb-5 block-core block-page-title-block"> <div class="content"> <h1 class="title"><span class="field field--name-title field--type-string field--label-hidden">IITS</span> </h1> </div> </div> <div id="block-barriodepartments-v1-2flex-content" class="block block-system block-system-main-block"> <div class="content"> <article data-history-node-id="84" class="node node--type-page node--view-mode-full clearfix"> <header> </header> <div class="node__content clearfix"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="block block-layout-builder block-extra-field-blocknodepagelinks"> <div class="content"> </div> </div> <div class="block block-layout-builder block-field-blocknodepagebody"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p> </p><p class="text-center alert alert-info">IT Resources for Staff, Faculty and Students to Work Remotely<br><a href="https://utoronto.sharepoint.com/sites/UTSC-RemoteAccess"><strong>Review the resources available to help the UTSC community work effectively while away from campus by clicking here.</strong></a><br>(UTORid and password required)</p></div> </div> </div> <div class="block-content-basic block block-block-content block-block-content13fdb7cb-57bf-4440-b18d-c0ada50ce571"> <h2>Contact IT support</h2> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="mb-3 pb-5 it-support"><div class="row"><div class="col-lg-4">If you have timely or urgent request, you can call us or submit a ticket on ServiceNow or visit us in person at one of the locations below.</div><div class="col py-3"><div class="float-lg-start mt-5 mt-lg-3"><a class="light-btn" href="tel:416-287-4357"><u>416-287-4357 (HELP)</u></a></div><div class="float-lg-start ms-lg-5 service-now"><a class="blue-btn btn" href="https://utsc.service-now.com/home?id=sc_cat_item&sys_id=247e2baf1b712010b57dff7e034bcbf7" target="_blank">Submit a ServiceNow request</a></div></div></div></div><div class="row"><div class="col-md-6 col-lg-4"><h3>Service Desk</h3><p><a href="mailto:helpdesk.utsc@utoronto.ca">helpdesk.utsc@utoronto.ca</a></p><div class="row py-4"><div class="col">AC200</div></div><div class="col-md-10 py-4"><p><strong>Hours of Operation</strong></p><p>In person and remote</p></div><ul><li><strong>Monday to Friday</strong> - 8:45 AM to 5:00 PM</li><li><strong>Saturday and Sunday</strong> - Closed</li></ul></div><div class="col-md-6 col-lg-4"><h3>Student Help Desk</h3><p><a href="mailto:askshd.utsc@utoronto.ca">askshd.utsc@utoronto.ca</a></p><div class="row py-4"><div class="col">AC200|BV487</div></div><div class="col-md-10 py-4"><p><strong>Hours of Operation</strong></p><p>In person and remote</p></div><ul><li><strong>Monday to Friday</strong> - 8:45 AM to 10:00 PM</li><li><strong>Saturday</strong> - 9:00 AM to 5:00 PM (BV487 only)</li><li><strong>Sunday</strong> - Closed</li></ul></div><div class="col col-lg-4"><h3>Classroom and AV Support</h3><p><a href="mailto:av.utsc@utoronto.ca">av.utsc@utoronto.ca</a></p><div class="row py-4"><div class="col">AC200|IC35</div></div><div class="col-md-10 py-4"><p><strong>Hours of Operation</strong></p><p>In person only</p></div><ul><li><strong>Monday to Thursday</strong> - 8:00 AM to 10:00 PM</li><li><strong>Friday</strong> - 8:00 AM to 5:00 PM</li><li><strong>Saturday and Sunday</strong> - Closed</li></ul></div></div></div> </div> </div> <div class="views-element-container block block-views block-views-blockpage-teaser-cta-pull-block-1"> <div class="content"> <div><div class="pg-teasers view view-page-teaser-cta-pull view-id-page_teaser_cta_pull view-display-id-block_1 js-view-dom-id-d7808ceb9cfce365e2d508848b67c77714ea836a7b4d8cd46e9ce372a5a19993"> <div class="view-content row"> <div class="view-mode-teaser col-lg-6 my-4 clearfix"> <a href="https://easi.its.utoronto.ca/shared-services/office365/microsoft-365-training-centre/" class="teaser-group" target="_blank"><div class="row"> <div class="img mb-2 mb-md-0 col-md-6 col-12"> <img loading="lazy" src="/iits/sites/utsc.utoronto.ca.iits/files/styles/cta_wide/public/images/cta/office-365.jpg?itok=lfa6cVzB" width="1140" height="560" alt="Acquire the knowledge you need to successfully use the University鈥檚 Microsoft 365 tools" title="Acquire the knowledge you need to successfully use the University鈥檚 Microsoft 365 tools" class="image-style-cta-wide" /> </div> <div class="title col-md-6 col-12"><h2 class="teaser-title my-3 mt-md-0 ml-3 ml-md-0">Microsoft 365 Training Centre</h2><div class="summary my-3 mr-3 mt-md-0 ml-3 ml-md-0">Acquire the knowledge you need to successfully use the University鈥檚 Microsoft 365 tools</div></div> </div></a> </div> <div class="view-mode-teaser col-lg-6 my-4 clearfix"> <a href="/iits/software-your-computer" class="teaser-group"><div class="row"> <div class="img mb-2 mb-md-0 col-md-6 col-12"> <img loading="lazy" src="/iits/sites/utsc.utoronto.ca.iits/files/styles/cta_teaser/public/images/page/software_0.jpg?h=c79deb0b&itok=B7Mg3yfH" width="1072" height="804" alt="""" class="image-style-cta-teaser" /> </div> <div class="title col-md-6 col-12"><h2 class="teaser-title my-3 mt-md-0 ml-3 ml-md-0">Software for your Computer</h2><div class="summary my-3 mr-3 mt-md-0 ml-3 ml-md-0"> Here you'll find answers to common questions related to software purchase and installation. </div></div> </div></a> </div> <div class="view-mode-teaser col-lg-6 my-4 clearfix"> <a href="/iits/computer-recommendations-staff-and-faculty" class="teaser-group"><div class="row"> <div class="img mb-2 mb-md-0 col-md-6 col-12"> <img loading="lazy" src="/iits/sites/utsc.utoronto.ca.iits/files/styles/cta_teaser/public/images/page/computer-setup_0.jpg?h=a553bf39&itok=6TiruDlt" width="1100" height="825" alt="Desktop Workstation" class="image-style-cta-teaser" /> </div> <div class="title col-md-6 col-12"><h2 class="teaser-title my-3 mt-md-0 ml-3 ml-md-0">Computer Recommendations - Staff and Fac</h2><div class="summary my-3 mr-3 mt-md-0 ml-3 ml-md-0"> Windows Desktop Recommendations Model Dell Optiplex 7000 Hard Drive M.2 256GB PCIe NVMe Class 35</div></div> </div></a> </div> <div class="view-mode-teaser col-lg-6 my-4 clearfix"> <a href="/iits/email-and-calendar" class="teaser-group"><div class="row"> <div class="img mb-2 mb-md-0 col-md-6 col-12"> <img loading="lazy" src="/iits/sites/utsc.utoronto.ca.iits/files/styles/cta_teaser/public/images/page/email_0.jpg?h=8a55900c&itok=n690kYXN" width="1014" height="760" alt="graphic of laptop and mail" class="image-style-cta-teaser" /> </div> <div class="title col-md-6 col-12"><h2 class="teaser-title my-3 mt-md-0 ml-3 ml-md-0">Email and Calendar</h2><div class="summary my-3 mr-3 mt-md-0 ml-3 ml-md-0"> Information on email and calendar setup for both of your UTSC email or UTORexchange account. </div></div> </div></a> </div> <div class="view-mode-teaser col-lg-6 my-4 clearfix"> <a href="/iits/printer" class="teaser-group"><div class="row"> <div class="img mb-2 mb-md-0 col-md-6 col-12"> <img loading="lazy" src="/iits/sites/utsc.utoronto.ca.iits/files/styles/cta_teaser/public/images/cta/Fotolia_86027143_XS.jpg?h=eaeb3c78&itok=M8MKAQMR" width="1160" height="870" alt="stock image of printer" class="image-style-cta-teaser" /> </div> <div class="title col-md-6 col-12"><h2 class="teaser-title my-3 mt-md-0 ml-3 ml-md-0">Printer</h2><div class="summary my-3 mr-3 mt-md-0 ml-3 ml-md-0"> If you need a new printer setup or if you're having problems with an existing one, find out more</div></div> </div></a> </div> <div class="view-mode-teaser col-lg-6 my-4 clearfix"> <a href="/iits/wi-fi-and-network" class="teaser-group"><div class="row"> <div class="img mb-2 mb-md-0 col-md-6 col-12"> <img loading="lazy" src="/iits/sites/utsc.utoronto.ca.iits/files/styles/cta_teaser/public/images/page/wifi.jpg?h=c79deb0b&itok=NwT1Ya6p" width="1072" height="804" alt="wi-fi symbol" class="image-style-cta-teaser" /> </div> <div class="title col-md-6 col-12"><h2 class="teaser-title my-3 mt-md-0 ml-3 ml-md-0">Wi-Fi and Network</h2><div class="summary my-3 mr-3 mt-md-0 ml-3 ml-md-0"> Wi-fi auto-config tool for Windows and instructions on wi-fi troubleshoot on Mac </div></div> </div></a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> <div id="block-barriodepartments-v1-2flex-quicktoolsblock" class="container my-5 block-content-basic block block-block-content block-block-contentd423c692-4906-4ea0-8db6-795e70f67dce"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2>Remote Desktop for Faculty and Staff</h2> <p><img alt="double arrows" src="/iits/sites/utsc.utoronto.ca.iits/files/images/page/doublearrow.png"></p> <div class="left"> <h3>TeamViewer</h3> </div> <p><a href="https://hive.utsc.utoronto.ca/public/iits/teamviewer/TeamViewer15QS.exe">Download for Windows</a><br> <a href="https://hive.utsc.utoronto.ca/public/iits/teamviewer/TeamViewerQS14.dmg">Download for 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