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Community help - Bell
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Internet Explorer v10 and older, or you have compatibility view enabled. Disable Compatibility view, upgrade to a newer version, or use a different browser. </div> <div class="lia-browser-support-alert-close"> <a class="lia-link-navigation lia-link-ticket-post-action" data-lia-action-token="DH7g44r5y7n5mtLzmcarx6u8a6rlBFNXKYs7X56FB6g." rel="nofollow" id="dismissAlert" href="https://forum.bell.ca/t5/help/faqpage.liabase.basebody.browsersupportalert.dismissalert:dismissalert"><span class="lia-img-close-small lia-fa-close lia-fa-small lia-fa" title="Dismiss this alert" alt="Dismiss this alert" aria-label="Dismiss this alert" role="img" id="display"></span></a> </div> </div> <div class="lia-quilt lia-quilt-faq-page lia-quilt-layout-one-column lia-top-quilt"> <div class="lia-quilt-row lia-quilt-row-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-header"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-quilt lia-quilt-header lia-quilt-layout-custom-community-header lia-component-quilt-header"> <div class="lia-quilt-row lia-quilt-row-header-top"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-header-top-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="custom-community-header-left"> <div class="custom-community-header-logo"> <h1> <a href="https://bell.ca/" style="background: url('') no-repeat 50% / contain;">Bell</a> </h1> </div> <div class="custom-community-header-navigation"> <nav role="navigation"> <ul> <li><a href="https://bell.ca/">Shop</a></li> <li><a href="https://support.bell.ca/">Support</a></li> <li><a href="https://mybell.bell.ca/Login?lang=en">MyBell</a></li> </ul> </nav> </div> </div> <div class="custom-community-header-right"> <div class="custom-community-header-user-navigation"> <a href="https://forum.bell.ca/t5/Forum-communautaire-de-Bell/ct-p/bell_fr?profile.language=fr" class="lia-link-navigation custom-language-picker-link">FR</a><a class="lia-link-navigation faq-link lia-component-help-action-faq" id="faqPage_23f27e1167bbdf" href="https://forum.bell.ca/t5/help/faqpage">Community help</a><a class="lia-link-navigation login-link lia-authentication-link lia-component-users-action-login" rel="nofollow" id="loginPageV2_23f27e1172706b" href="/plugins/common/feature/samlss/doauth/post?isBrandLoginRequired=true&referer=https%3A%2F%2Fforum.bell.ca%2Ft5%2Fhelp%2Ffaqpage%3Fnobounce">Log in</a></div> <div class="lia-slide-out-nav-menu lia-component-common-widget-slide-out-nav-menu"> <button li-bindable="" li-common-element-hook="navMenuTriggerElement" class="lia-slide-menu-trigger lia-slide-out-nav-menu-wrapper"> <div ng-non-bindable="" class="lia-slide-out-nav-menu-title"> Browse </div> </button> <li:common-slide-menu li-bindable="" trigger-element="navMenuTriggerElement" li-direction="left" style="display:none"> <div class="lia-quilt lia-quilt-navigation-slide-out-menu lia-quilt-layout-one-column"> <div class="lia-quilt-row lia-quilt-row-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-header lia-mark-empty"> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <li:community-navigation class="lia-component-community-widget-navigation" li-bindable="" li-instance="0" componentId="community.widget.navigation" mode="default"></li:community-navigation> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-footer lia-mark-empty"> </div> </div> </div> </li:common-slide-menu> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-header-navigation"> <div role="navigation" class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-header-navigation-content lia-mark-empty"> </div> </div><div class="lia-quilt-row lia-quilt-row-header-hero"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-header-hero-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <style> #lia-body .lia-quilt-row-header-hero { background-image: url("/html/assets/img_banner@2x.jpg"); 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Members (registered users) can post or give Likes to messages and comments, subscribe to threads and discussions, receive notifications on posting activity and other community actions. <p>In the Bell Community Forum you will find: <ul> <li>Product or service specific boards where you can post your questions and answer others. <li>Blogs and How To articles that you can read and comment on. <li>At any given time there may be an event, contest or beta group happening within the community. </ul> <br> <p>Make sure to check back often as the community is always alive with members and content changes daily. </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_0"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title communityrole" role="button" aria-expanded="false" id="toggleLink_1" href="https://forum.bell.ca/t5/help/faqpage/title/communityrole">What is my role and responsibility in the community?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-communityrole lia-faq-section-contents-depth-2" id="toggleContainer_1"> <div class="lia-faq-answer"> You are essential to the community, even if all you ever do is read messages or articles that someone else has posted. The Bell Community Forum offers many ways of contributing: posting questions and sharing answers, giving Likes to any content, leaving comments on Blog or How To articles or even just searching for answers to your questions. <p> <p>We encourage you to visit often and participate. Ask the community your toughest questions. Chances are someone has something to add or even a solution. If you find a solution that works, let others know and pass on your own tips and insights. It might not seem like much, but you might just have the answer someone else needs. <p>Remember to thank community members who have helped you. 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You will not be able to give Likes, subscribe to topics or boards, interact with other community members, or customize your preferences. </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_2" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_2"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title howregister_email_verify_not_required" role="button" aria-expanded="false" id="toggleLink_4" href="https://forum.bell.ca/t5/help/faqpage/title/howregister_email_verify_not_required">How do I register?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-howregister_email_verify_not_required lia-faq-section-contents-depth-2" id="toggleContainer_4"> <div class="lia-faq-answer"> Registering takes only a minute. <p><br><b>To register:</b> <ol> <li>Click <b>Log in</b> at the top of any page or from the <b>Getting Started</b> menu. <li>Log in to MyBell or create your profile if you have not already. You will then be directed to <b>Complete your Profile</b> for the community. <li>You can now choose your <b>Screen name</b>. (This name will appear whenever you post or send private messages.) <br><br><b>Tip:</b> It's best to create an anonymous name for the sake of privacy. Be creative, have fun with it, but ensure your name is appropriate and does not include any personal information. </li><br> <li>Read and accept the <b>Terms of Service</b>. <li>If you are a Bell employee, check the box and enter your Employee ID as required. <li>Click <b>Submit</b>. <li>You will receive an automated email from the community in order for you to confirm and verify your email address. <br><br> <b>Note:</b> You must have cookies enabled in your browser to register and log in to the community. </li></ol> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_3" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_3"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title howlogin" role="button" aria-expanded="false" id="toggleLink_5" href="https://forum.bell.ca/t5/help/faqpage/title/howlogin">How do I log in?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-howlogin lia-faq-section-contents-depth-2" id="toggleContainer_5"> <div class="lia-faq-answer"> After you have registered and confirmed your email and registration, you can log in and start participating. <p><br><b>To log in:</b> <ol> <li>Click <b>Log in</b> at the top of any page or from the <b>Getting Started</b> menu. <li>Enter your MyBell <b>Username</b> and <b>Password</b>. <li>Click <b>Log In</b>. </li> </ol> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_4" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_4"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title lostpassword" role="button" aria-expanded="false" id="toggleLink_6" href="https://forum.bell.ca/t5/help/faqpage/title/lostpassword">What do I do if I forget my log in or password?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-lostpassword lia-faq-section-contents-depth-2" id="toggleContainer_6"> <div class="lia-faq-answer"> <b>To get help with your log in or password:</b> <ol> <li>Click <b>I forgot my username or password?</b> below the <b>Log in</b> button on the MyBell log in page. <li>Enter the email address you used when you registered with the community. <li>Click the radio button for the credential you need to recover. You can choose from <b>password</b>, <b>username</b>, or <b>both</b>. <li>Check your email for your respective reset link. </ol> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_5" href="#">Close</a> </div> </div> </section> </li> </ul> </div> </section> </li> <li class="lia-faq-section"> <section id="faqtoggleableitemdisplay_1"> <h2 class="lia-faq-section-title lia-faq-section-title-level-1"> <a class="lia-link-navigation lia-faq-section-title personalization" role="button" aria-expanded="false" id="toggleLink_7" href="https://forum.bell.ca/t5/help/faqpage/title/personalization">My Settings</a> </h2> <div class="lia-js-hidden lia-faq-section-contents lia-personalization lia-faq-section-contents-depth-1" id="toggleContainer_7"> <ul role="list" id="list_2" class="lia-list-standard lia-faq-sections"> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_5"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title icon" role="button" aria-expanded="false" id="toggleLink_8" href="https://forum.bell.ca/t5/help/faqpage/title/icon">How do I change the image (avatar) next to my Screen name?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-icon lia-faq-section-contents-depth-2" id="toggleContainer_8"> <div class="lia-faq-answer"> Changing your avatar is an easy way to personalize your community identity and experience. Your current avatar appears in the top right corner of the community; acting as an expandable profile menu and is shown next to your Screen name on every post. <p><br><b>To change your avatar:</b> <ol> <li>Click and expand your profile menu from the top right corner of the community. <li>Click <b>My Settings</b> > <b>Avatars</b>. <li>Choose a new avatar in one of two ways: <ul> <li>Choose an avatar from the community collection. <li>Use an image from your Album. Click <b>From my Albums</b> and click the image you want. Your image must be approved by a Moderator before it can be used. </ul> </ol> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_6" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_6"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title signature" role="button" aria-expanded="false" id="toggleLink_9" href="https://forum.bell.ca/t5/help/faqpage/title/signature">How do I create a signature for my posts?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-signature lia-faq-section-contents-depth-2" id="toggleContainer_9"> <div class="lia-faq-answer"> Your signature is text that appears automatically at the bottom of your posts. <p><br><b>To create your personal signature:</b> <ol> <li>Click and expand your profile menu from the top right corner of the community. <li>Go to <b>My Settings</b> > <b>Personal Profile</b> > <b>Personal Information</b>. <li>Enter your signature text in the <b>Signature</b> box. <li>Click <b>Save</b>. </ol> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_7" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_7"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title profile" role="button" aria-expanded="false" id="toggleLink_10" href="https://forum.bell.ca/t5/help/faqpage/title/profile">How do I tell other community members about me?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-profile lia-faq-section-contents-depth-2" id="toggleContainer_10"> <div class="lia-faq-answer"> <p>You can tell other community members as much or as little about yourself as you want. You can enter a short biography, your location, your interests, or anything else (within community guidelines, of course). <p><b>To tell other community members about yourself:</b> <ol> <li>Click and expand your profile menu from the top right corner of the community. <li>Go to <b>My Settings > Personal Profile > Personal Information</b>. <li>Enter information about yourself in the <b>Biography</b> field. You can also enter your first name, last name, title, location and any other information you may want to share. <li>Click <b>Save</b>. </ol> <p>By default, all community users can see this information. </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_8" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_8"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title preferences" role="button" aria-expanded="false" id="toggleLink_11" href="https://forum.bell.ca/t5/help/faqpage/title/preferences">How do I set my viewing preferences?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-preferences lia-faq-section-contents-depth-2" id="toggleContainer_11"> <div class="lia-faq-answer"> You can customize the look and behavior of the community in many ways, including time zone and language preference, text size, menu behavior, message order, and privacy settings. <p><br><b>To set your viewing preferences:</b> <ol> <li>Sign in to the community. <li>Go to <b>My Settings > Preferences</b>. <li>Click through the various preference tabs and make the changes you want. <li>Click <b>Save</b> on each tab where you make changes. </ol> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_9" href="#">Close</a> </div> </div> </section> </li> </ul> </div> </section> </li> <li class="lia-faq-section"> <section id="faqtoggleableitemdisplay_2"> <h2 class="lia-faq-section-title lia-faq-section-title-level-1"> <a class="lia-link-navigation lia-faq-section-title search" role="button" aria-expanded="false" id="toggleLink_12" href="https://forum.bell.ca/t5/help/faqpage/title/search">Searching</a> </h2> <div class="lia-js-hidden lia-faq-section-contents lia-search lia-faq-section-contents-depth-1" id="toggleContainer_12"> <ul role="list" id="list_4" class="lia-list-standard lia-faq-sections"> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_9"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title howinformation" role="button" aria-expanded="false" id="toggleLink_13" href="https://forum.bell.ca/t5/help/faqpage/title/howinformation">How do I search the community?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-howinformation lia-faq-section-contents-depth-2" id="toggleContainer_13"> <div class="lia-faq-answer"> <p>To search the community, enter your search criteria in the search field. Try searching keywords or terms as the search field will auto-suggest results as you type. <br>By clicking <b>Search</b>, a page of results is displayed where you can browse page by page the same way you would a community board. <p>To perform a more in-depth search, click the <b>Advanced</b> link next to the Search button. Here, you can limit your query to a specific board, specific parts of the message (subject vs. body), and other advanced parameters. </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_10" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_10"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title srch_autosuggest" role="button" aria-expanded="false" id="toggleLink_14" href="https://forum.bell.ca/t5/help/faqpage/title/srch_autosuggest">How does auto-suggest work?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-srch_autosuggest lia-faq-section-contents-depth-2" id="toggleContainer_14"> <div class="lia-faq-answer"> <p>Auto-suggest accelerates your search by displaying results as you type your keywords or terms. When you see the results you're looking for, simply click it. <p>To turn auto-suggest off, click <b>Turn off suggestions</b> in the auto-suggest list. <p>To turn auto-suggest on, click <b>Turn on suggestions</b> below the search entry area. </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_11" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_11"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title srch_filter" role="button" aria-expanded="false" id="toggleLink_15" href="https://forum.bell.ca/t5/help/faqpage/title/srch_filter">How do I filter search results?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-srch_filter lia-faq-section-contents-depth-2" id="toggleContainer_15"> <div class="lia-faq-answer"> You can refine your search using one or more filters (posts, users, places, location, author, date, etc.). <p>Want to limit your search results to accepted solutions? Click the <b>Solved</b> check box under the Metadata filter. Want only the most recent results? Use one for the date filters to see results for a day or a week ago. You can also filter your results by individual authors or members who have the same rank. <p>Most search filters work together to narrow the possible results. For example, you can search for accepted solutions in the last month. However, the filters for the type of post work a little differently. If you choose Forums and Blogs, you see results from either forums <i>or</i> blogs (not results that are both forum <i>and</i> blog posts). <p>Active filters appear at the top of the results list. To turn off a filter, click the <b>X</b> to the right of the filter. <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_12" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_12"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title srch_results" role="button" aria-expanded="false" id="toggleLink_16" href="https://forum.bell.ca/t5/help/faqpage/title/srch_results">How can I customize search results?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-srch_results lia-faq-section-contents-depth-2" id="toggleContainer_16"> <div class="lia-faq-answer"> You can customize your search results to make them more meaningful in several ways: <ul> <li>Use the interactive filters to refine the search results based on a variety of criteria: location, author, date, and others. <li>See which filters are active at the top of the results list. <li>Turn an active filter off by clicking the <b>X</b> button to the right of the filter. </ul> <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_13" href="#">Close</a> </div> </div> </section> </li> </ul> </div> </section> </li> <li class="lia-faq-section"> <section id="faqtoggleableitemdisplay_3"> <h2 class="lia-faq-section-title lia-faq-section-title-level-1"> <a class="lia-link-navigation lia-faq-section-title posting" role="button" aria-expanded="false" id="toggleLink_17" href="https://forum.bell.ca/t5/help/faqpage/title/posting">Posting Messages</a> </h2> <div class="lia-js-hidden lia-faq-section-contents lia-posting lia-faq-section-contents-depth-1" id="toggleContainer_17"> <ul role="list" id="list_5" class="lia-list-standard lia-faq-sections"> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_13"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title post" role="button" aria-expanded="false" id="toggleLink_18" href="https://forum.bell.ca/t5/help/faqpage/title/post">How do I post a question?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-post lia-faq-section-contents-depth-2" id="toggleContainer_18"> <div class="lia-faq-answer"> <p><b>To post a question:</b> <ol> <li>From the community home page or respective board where you want to post, click <b>Post a question</b>. From the home page, you will need to select the desired board for your post. <li>In the <b>Subject</b> field, enter the title of your post. <br><b>Tip:</b> Keep it clear and concise so it's easy for other community users to find and understand. <li>In the <b>Body</b> field, type your message. Be sure to include all necessary details, especially for technical topics. <li>Format and spell check your message, as needed. <li>Click <b>Post</b>. </ol> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_14" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_14"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title reply" role="button" aria-expanded="false" id="toggleLink_19" href="https://forum.bell.ca/t5/help/faqpage/title/reply">How do I reply to a message?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-reply lia-faq-section-contents-depth-2" id="toggleContainer_19"> <div class="lia-faq-answer"> <p>Click <b>Reply</b> to respond to a particular post. <p>The Reply Message screen is similar to the Post Message screen, with these differences: <ul> <li>When you reply to a post, the subject line is filled in automatically. <li>You can paste the message to which you are replying into the body of your reply by clicking <b>Quote</b> icon in the top of the reply window. </ul> <p>Your reply is added to the existing thread. </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_15" href="#">Close</a> </div> </div> </section> </li> </ul> </div> </section> </li> <li class="lia-faq-section"> <section id="faqtoggleableitemdisplay_4"> <h2 class="lia-faq-section-title lia-faq-section-title-level-1"> <a class="lia-link-navigation lia-faq-section-title advanced" role="button" aria-expanded="false" id="toggleLink_20" href="https://forum.bell.ca/t5/help/faqpage/title/advanced">Bookmarks, Subscriptions, and RSS</a> </h2> <div class="lia-js-hidden lia-faq-section-contents lia-advanced lia-faq-section-contents-depth-1" id="toggleContainer_20"> <ul role="list" id="list_6" class="lia-list-standard lia-faq-sections"> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_15"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title bookmarks" role="button" aria-expanded="false" id="toggleLink_21" href="https://forum.bell.ca/t5/help/faqpage/title/bookmarks">How do I use bookmarks?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-bookmarks lia-faq-section-contents-depth-2" id="toggleContainer_21"> <div class="lia-faq-answer"> <p>Bookmarks enable you to list community content (boards, articles, ideas, topics, or individual posts) on a special page so you can easily find it again. <p><b>To bookmark a piece of content:</b> <ol> <li>Go to the item you want to bookmark. <li><i>To bookmark a location</i>, choose <b>(Location) Options > Bookmark</b>. <br><i>To bookmark a specific post</i>, go to the post and choose <b>(Post) Options > Bookmark</b>. </ol> <p><b>To view and manage your bookmarks:</b> <ol> <li>Go to <b>My Settings > Subscriptions & Notifications</b>. <li>Click <b>My Bookmarks</b>. <br>You can click a bookmark to go to the item. <li>To delete a bookmark, click the check box for the bookmark and click <b>Bookmark Options > Delete Selected Bookmarks</b>. </ol> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_16" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_16"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title subscriptions" role="button" aria-expanded="false" id="toggleLink_22" href="https://forum.bell.ca/t5/help/faqpage/title/subscriptions">How do I use subscriptions?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-subscriptions lia-faq-section-contents-depth-2" id="toggleContainer_22"> <div class="lia-faq-answer"> <p>Subscriptions let you receive email updates whenever new content appears in an area of the community that you are interested in. You can subscribe to a board, a blog article, an idea exchange, or any other location in the community. You can also subscribe to a specific post. <p><b>To subscribe a piece of content:</b> <ol> <li>Go to the item you want to subscribe to. <li><i>To subscribe to a location</i>, click <b>(Location) Options > Subscribe</b>. <br><i>To subscribe to a specific post</i>, go to the post and click <b>(Post) Options > Subscribe</b> <p> </ol> <p><b>To view and manage your subscriptions:</b> <ol> <li>Go to <b>My Settings > Subscriptions & Notifications</b>. <li>Click <b>My Subscriptions</b> to see a list of the items you've subscribed to. <br>You can click a subscription to go to the item. <li>To delete a subscription, click the check box for the subscription and click <b>Email Subscription Options > Delete Selected Subscriptions</b>. </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_17" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_17"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title rss" role="button" aria-expanded="false" id="toggleLink_23" href="https://forum.bell.ca/t5/help/faqpage/title/rss">What is RSS and how do I use it?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-rss lia-faq-section-contents-depth-2" id="toggleContainer_23"> <div class="lia-faq-answer"> RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to web sites, and those sites feed you new content so you can stay up to date. To use RSS, you need a feed reader, such as Google Reader, MyYahoo, or the Live Bookmarks feature of Firefox. There are many free options. After you have your feed reader set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you will see a preview of the feed. Most RSS readers give you a button to click at this point. After you click it, the RSS feed appears in your reader as well as new content from that section of the community whenever it becomes available. </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_18" href="#">Close</a> </div> </div> </section> </li> </ul> </div> </section> </li> <li class="lia-faq-section"> <section id="faqtoggleableitemdisplay_5"> <h2 class="lia-faq-section-title lia-faq-section-title-level-1"> <a class="lia-link-navigation lia-faq-section-title tkb" role="button" aria-expanded="false" id="toggleLink_24" href="https://forum.bell.ca/t5/help/faqpage/title/tkb">How To's</a> </h2> <div class="lia-js-hidden lia-faq-section-contents lia-tkb lia-faq-section-contents-depth-1" id="toggleContainer_24"> <ul role="list" id="list_7" class="lia-list-standard lia-faq-sections"> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_18"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title tkb_whatis" role="button" aria-expanded="false" id="toggleLink_25" href="https://forum.bell.ca/t5/help/faqpage/title/tkb_whatis">What are How To's?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-tkb_whatis lia-faq-section-contents-depth-2" id="toggleContainer_25"> <div class="lia-faq-answer"> <p>How To's are a collection of articles that capture and organize helpful information. How To's are great community resources for several reasons: <ul> <li>You can search or browse How To articles like the rest of the community; and add comments, Likes, star and helpfulness ratings. <li>Embedded links take you to sites that contain additional details or information in relation to the topic. <p></ul> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_19" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_19"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title tkb_view" role="button" aria-expanded="false" id="toggleLink_26" href="https://forum.bell.ca/t5/help/faqpage/title/tkb_view">How can I view How To's?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-tkb_view lia-faq-section-contents-depth-2" id="toggleContainer_26"> <div class="lia-faq-answer"> <p>You can view How To articles in a number of ways. <p>Click the How To's board from <b>Explore the forum</b> at the top of the community home page. <p>To search for a How To article, enter your search keyword or term and choose <b>How To's</b> from the location list in the Search criteria. Then, you can use search results filters to zero in on the article you want. <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_20" href="#">Close</a> </div> </div> </section> </li> </ul> </div> </section> </li> <li class="lia-faq-section"> <section id="faqtoggleableitemdisplay_6"> <h2 class="lia-faq-section-title lia-faq-section-title-level-1"> <a class="lia-link-navigation lia-faq-section-title blogs" role="button" aria-expanded="false" id="toggleLink_27" href="https://forum.bell.ca/t5/help/faqpage/title/blogs">Blogs</a> </h2> <div class="lia-js-hidden lia-faq-section-contents lia-blogs lia-faq-section-contents-depth-1" id="toggleContainer_27"> <ul role="list" id="list_8" class="lia-list-standard lia-faq-sections"> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_20"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title blogs_whatis" role="button" aria-expanded="false" id="toggleLink_28" href="https://forum.bell.ca/t5/help/faqpage/title/blogs_whatis">What's a blog?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-blogs_whatis lia-faq-section-contents-depth-2" id="toggleContainer_28"> <div class="lia-faq-answer"> The community blog is an online journal designed to advise of and share relevant news and announcements with the community. Blog articles appear in reverse-chronological order, so you see the most recent article first, followed by earlier articles. <p>Some blogs have comments from readers, which you can read by clicking the <b>Comments</b> link at the bottom of the article. <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_21" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_21"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title blogs_postcomment" role="button" aria-expanded="false" id="toggleLink_29" href="https://forum.bell.ca/t5/help/faqpage/title/blogs_postcomment">How do I post a comment on a blog?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-blogs_postcomment lia-faq-section-contents-depth-2" id="toggleContainer_29"> <div class="lia-faq-answer"> <p>Posting a comment on a blog is a lot like replying to a message on a board. If the blog is open for comments, you will see a <b>Comment</b> window at the bottom of the article. <p><b>To post your comment:</b> <ol> <li>Type your message in the <b>Comment</b> window and click <b>Post Your Comment</b>. <br>You can post a comment to an article or to someone else's comment. <br>You can use simple HTML and quote the article you are commenting on, if you choose. <br><br><b>Tip:</b> You will not be able to edit or delete a comment after it's posted, so be sure to preview your comment and spell check first.<br> </ol> <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_22" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_22"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title blogs_sharearticle" role="button" aria-expanded="false" id="toggleLink_30" href="https://forum.bell.ca/t5/help/faqpage/title/blogs_sharearticle">How do I share a blog article?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-blogs_sharearticle lia-faq-section-contents-depth-2" id="toggleContainer_30"> <div class="lia-faq-answer"> <p>To share blog articles, you can use any shared bookmarking, social network or other tracking service; such as Twitter, Facebook, Reddit, Google, etc. However, you must have a valid account with the service. <p><b>To share a blog article</b>: <ol> <li>Go to the article you want to share. <li>Click <b>Share</b>. <li>Click the service you want to use. <br>The next steps depend on the service. </ol> <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_23" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_23"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title blogs_subscribe" role="button" aria-expanded="false" id="toggleLink_31" href="https://forum.bell.ca/t5/help/faqpage/title/blogs_subscribe">Can I subscribe to a blog?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-blogs_subscribe lia-faq-section-contents-depth-2" id="toggleContainer_31"> <div class="lia-faq-answer"> Yes. You can subscribe directly to a blog or an article, or you can subscribe to their RSS feeds. If you subscribe to an RSS feed, you can use an RSS reader to view new content that's added to the blog. If you subscribe directly to a blog or article, you receive an email alert when new articles or comments are posted. <p> <p> <tr><td>Subscribe to a blog:</td> <p><td>Go to the blog page and click <b>Blog Options > Subscribe</b>. </td></tr> <p> <p> <tr><td>Subscribe to an article:</td> <p> <td>Go to the article and click <b>Article Options > Subscribe</b>. <p> <p> </td></tr> <tr><td>Subscribe via RSS feed:</td> <p> <td>Go to the blog or article and click <b>Blog Options > Subscribe to RSS Feed</b>. </td></tr> </table> <br> <br> <br>Then, save the live bookmark or whatever you usually do to add an RSS feed. <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_24" href="#">Close</a> </div> </div> </section> </li> </ul> </div> </section> </li> <li class="lia-faq-section"> <section id="faqtoggleableitemdisplay_7"> <h2 class="lia-faq-section-title lia-faq-section-title-level-1"> <a class="lia-link-navigation lia-faq-section-title images2" role="button" aria-expanded="false" id="toggleLink_32" href="https://forum.bell.ca/t5/help/faqpage/title/images2">Images</a> </h2> <div class="lia-js-hidden lia-faq-section-contents lia-images2 lia-faq-section-contents-depth-1" id="toggleContainer_32"> <ul role="list" id="list_9" class="lia-list-standard lia-faq-sections"> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_24"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title images_gallery_v2" role="button" aria-expanded="false" id="toggleLink_33" href="https://forum.bell.ca/t5/help/faqpage/title/images_gallery_v2">How do I view images?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-images_gallery_v2 lia-faq-section-contents-depth-2" id="toggleContainer_33"> <div class="lia-faq-answer"> <p>You can view all photos and graphic files you upload to the community on your Albums and Images page. This page displays images in two ways: <ul> <li>The Albums tab displays all of your image albums, including the default Public and Private albums that contain any images you might have already uploaded. You can create new albums when you upload images and move images between albums as needed. <li>The All Images tab displays all of the images you have uploaded </ul> <p><b>To view your images:</b> <ol> <li>Go to your profile page. <br>A preview of your uploaded images appears on the right. <li>Click <b>View All</b>. <li><i>To view all the images in an album</i>, click the album. Click an image to see more about it. <br><i>To view all of your images</i>, click <b>All Images</b>. </ol> <br> <p><b>To view another user's public images:</b> <ol> <li>Click the community member's user name to go to that user's profile page. <br>A preview of that user's shared images appears on the right. <li>Click <b>View All</b>. </li> </ol> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_25" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_25"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title images_upload2gallery_v2" role="button" aria-expanded="false" id="toggleLink_34" href="https://forum.bell.ca/t5/help/faqpage/title/images_upload2gallery_v2">How do I upload images?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-images_upload2gallery_v2 lia-faq-section-contents-depth-2" id="toggleContainer_34"> <div class="lia-faq-answer"> <p>You can upload images from: <ul> <li>Your Albums and Images page <li>Any of your individual Album pages <li>Your post message, reply, comment, article, etc. <br></p> Choose one or more images, choose the album where they will be located, and upload. <br> There are size limitations, of course, and a community Moderator must approve your images before others can see them. <br> </ul> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_26" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_26"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title images_edit_v2" role="button" aria-expanded="false" id="toggleLink_35" href="https://forum.bell.ca/t5/help/faqpage/title/images_edit_v2">How do I edit an image?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-images_edit_v2 lia-faq-section-contents-depth-2" id="toggleContainer_35"> <div class="lia-faq-answer"> <p>You can change the name, add a description, and apply tags to an image, but you can't edit the actual image in the community. If you want to edit the image, you need to do that outside the community and upload the edited image. <p><b>To edit information about an image:</b> <ol> <li>Go to your Albums and Images page. <li>Open the album that contains the image you want and click it. <li>Click <b>Edit</b> to change the image title, add a description, and enter tags. <li>To display an image on the front of the album, click <b>Use this image for the album cover</b>. <li>Click <b>Save</b>. </ol> <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_27" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_27"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title images_insertimage_v2" role="button" aria-expanded="false" id="toggleLink_36" href="https://forum.bell.ca/t5/help/faqpage/title/images_insertimage_v2">How do I insert an image in a post?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-images_insertimage_v2 lia-faq-section-contents-depth-2" id="toggleContainer_36"> <div class="lia-faq-answer"> <p><b>To insert an image in a post:</b> <ol> <li>From you post message, reply, comment, article, etc. <li>Click the <b>Insert Image</b> icon. <li>Choose an image source location. <li>Follow the on-screen instructions </ol> <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_28" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_28"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title images_privateimage_v2" role="button" aria-expanded="false" id="toggleLink_37" href="https://forum.bell.ca/t5/help/faqpage/title/images_privateimage_v2">What is a private image?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-images_privateimage_v2 lia-faq-section-contents-depth-2" id="toggleContainer_37"> <div class="lia-faq-answer"> <p>A private image is one that only you (and community moderators with permission) can see. When you upload an image, you can place it in a private album or public album. Moderators must approve all uploaded images before you can use them in a post or display them in your My Images list. <p><b>To change the privacy setting for an image:</b> <ol> <li>Click the image to go to the image page. <li>Click <b>Image Options > Move Image</b>. <li>Choose an album and click <b>Move</b>. To make an image private, move it to a private album. To make a private image public, move it to a public album. <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_29" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_29"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title images_albums_v2" role="button" aria-expanded="false" id="toggleLink_38" href="https://forum.bell.ca/t5/help/faqpage/title/images_albums_v2">What are image albums?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-images_albums_v2 lia-faq-section-contents-depth-2" id="toggleContainer_38"> <div class="lia-faq-answer"> <p>You use image albums to organize the photos and other graphics that you've uploaded to the community. By default, you start with two albums: Private and Public. Your community manager determines the number of albums you can create. <p><b>To edit an image album:</b> <ol> <li>Go to your Albums and Images page. <li>Choose an album. <li>Edit the album name or description or change the privacy setting as needed. <li>Click <b>Save.</b> </ol> <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_30" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_30"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title images_whyno" role="button" aria-expanded="false" id="toggleLink_39" href="https://forum.bell.ca/t5/help/faqpage/title/images_whyno">I can't see the images I've uploaded. Where are they?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-images_whyno lia-faq-section-contents-depth-2" id="toggleContainer_39"> <div class="lia-faq-answer"> <p>Community Moderators must review and approve all uploaded images before they can be displayed. Although you can see your uploaded images that are awaiting approval, other community members who view your images can only see the ones that have been approved. <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_31" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_31"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title images_changeicon" role="button" aria-expanded="false" id="toggleLink_40" href="https://forum.bell.ca/t5/help/faqpage/title/images_changeicon">How do I use an uploaded image as my personal avatar?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-images_changeicon lia-faq-section-contents-depth-2" id="toggleContainer_40"> <div class="lia-faq-answer"> <p>You can use any approved image you have uploaded as your personal avatar. <p><b>To use an uploaded image as your personal avatar:</b> <ol> <li>Sign in to the community. <li>Go to <b>My Settings > Avatars</b>. <li>Click <b>From the Community</b> or <b>From Uploaded Images</b>. <li>Click the image to use as your personal avatar. </ol> <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_32" href="#">Close</a> </div> </div> </section> </li> </ul> </div> </section> </li> <li class="lia-faq-section"> <section id="faqtoggleableitemdisplay_8"> <h2 class="lia-faq-section-title lia-faq-section-title-level-1"> <a class="lia-link-navigation lia-faq-section-title solutions" role="button" aria-expanded="false" id="toggleLink_41" href="https://forum.bell.ca/t5/help/faqpage/title/solutions">Accepted Solutions</a> </h2> <div class="lia-js-hidden lia-faq-section-contents lia-solutions lia-faq-section-contents-depth-1" id="toggleContainer_41"> <ul role="list" id="list_10" class="lia-list-standard lia-faq-sections"> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_32"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title solution_whatis" role="button" aria-expanded="false" id="toggleLink_42" href="https://forum.bell.ca/t5/help/faqpage/title/solution_whatis">What is an Accepted Solution?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-solution_whatis lia-faq-section-contents-depth-2" id="toggleContainer_42"> <div class="lia-faq-answer"> <p>An Accepted Solution is a way for you to choose and highlight a reply that best answers your posted question. When you accept a reply as a solution by clicking <b>Mark as most helpful</b>, both the question and the solution receive special icons and links that take you directly from the question to the answer. <p>An Accepted Solution icon also appears on boards and in search results so you can see which messages have solutions. <p>You can only mark a solution as accepted on topics that you have started. Community Moderators can also mark responses as accepted solutions. <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_33" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_33"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title solution_howdoi" role="button" aria-expanded="false" id="toggleLink_43" href="https://forum.bell.ca/t5/help/faqpage/title/solution_howdoi">How do I mark a message as a solution?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-solution_howdoi lia-faq-section-contents-depth-2" id="toggleContainer_43"> <div class="lia-faq-answer"> <p>To mark a message as a solution, click <b>Mark as most helpful</b> on the reply. <p>If you change your mind or if another reply provides an even better answer, you can revoke the selection and accept another reply. <p>To revoke an accepted solution, click <b>Options > Not the Solution</b>. <p>You can then choose another solution or leave the question unsolved. <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_34" href="#">Close</a> </div> </div> </section> </li> </ul> </div> </section> </li> <li class="lia-faq-section"> <section id="faqtoggleableitemdisplay_9"> <h2 class="lia-faq-section-title lia-faq-section-title-level-1"> <a class="lia-link-navigation lia-faq-section-title kudos" role="button" aria-expanded="false" id="toggleLink_44" href="https://forum.bell.ca/t5/help/faqpage/title/kudos">Likes</a> </h2> <div class="lia-js-hidden lia-faq-section-contents lia-kudos lia-faq-section-contents-depth-1" id="toggleContainer_44"> <ul role="list" id="list_11" class="lia-list-standard lia-faq-sections"> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_34"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title kudos_whatis" role="button" aria-expanded="false" id="toggleLink_45" href="https://forum.bell.ca/t5/help/faqpage/title/kudos_whatis">What are Likes?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-kudos_whatis lia-faq-section-contents-depth-2" id="toggleContainer_45"> <div class="lia-faq-answer"> <p>Likes is a content rating system that lets you vote for the messages you think are the most useful or important. <p>When you give Likes to a message, you are giving a thumbs-up for good content and a pat on the back to its author. Your Likes help to boost the value of certain messages and enhance the reputation of their authors. <p>Giving Likes is as easy as a single click, but the impact of Likes ripples across the community. <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_35" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_35"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title kudos_howdoi" role="button" aria-expanded="false" id="toggleLink_46" href="https://forum.bell.ca/t5/help/faqpage/title/kudos_howdoi">How do I give Likes?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-kudos_howdoi lia-faq-section-contents-depth-2" id="toggleContainer_46"> <div class="lia-faq-answer"> <p>You can give Likes to any posts in the community except your own. <p>To give Likes to a message and its author, click the <b>Likes</b> thumb on the message. <p>If you change your mind about the quality of the message, you can revoke your Likes. <p>To revoke Likes given, click the thumb button again</b>. <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_36" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_36"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title kudos_activity" role="button" aria-expanded="false" id="toggleLink_47" href="https://forum.bell.ca/t5/help/faqpage/title/kudos_activity">How can I see who's given me Likes?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-kudos_activity lia-faq-section-contents-depth-2" id="toggleContainer_47"> <div class="lia-faq-answer"> <p>Want to know who thinks a your message is good? It's easy to find out which community members have given Likes to a message. <p><b>To see who's given you Likes:</b> <ol> <li>Go to the message page. <li>Click the Likes total. <br>The Who Liked this Message page shows you all the community members who've given Likes to the message. <li>Click the Date Liked, User ID, or Likes link to sort this page by the date the Likes were given, the name of the user who gave Likes or by the Likes count. </ol> <br> <p><b>To view all your Likes:</b> <ol> <li>Go to your profile page. <br>A preview of your total Likes appears on the right. <li>Click <b>View All</b> to see a break down of all given and received Likes by post or user. </ol> <br> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_37" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_37"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title kudos_leaderboards" role="button" aria-expanded="false" id="toggleLink_48" href="https://forum.bell.ca/t5/help/faqpage/title/kudos_leaderboards">How can I see which contributors have received the most Likes?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-kudos_leaderboards lia-faq-section-contents-depth-2" id="toggleContainer_48"> <div class="lia-faq-answer"> <p>On the community home page you will find the <b>Top contributors</b> leaderboard for the entire community. Within each board you will find the <b>Top contributors</b> leaderboard for that specific board. <p>Click <b>View all</b> to expand the leaderboard. <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_38" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_38"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title kudos_whyno" role="button" aria-expanded="false" id="toggleLink_49" href="https://forum.bell.ca/t5/help/faqpage/title/kudos_whyno">Why can't I give Likes to some messages?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-kudos_whyno lia-faq-section-contents-depth-2" id="toggleContainer_49"> <div class="lia-faq-answer"> <p>There are a few reasons why you might not be able to give Likes to a post. <ul><li>You have already given Likes to this message (you can only give them once).</li> <li>You wrote the message (you can't Like your own messages).</li> <li>Likes have been turned off for the topic, board or message. </li> <li>Likes have been frozen for the topic, board or message. You can still see how many Likes the message has received, but you cannot Like it any more. </li></ul> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_39" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_39"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title kudos_hot" role="button" aria-expanded="false" id="toggleLink_50" href="https://forum.bell.ca/t5/help/faqpage/title/kudos_hot">Where did the Likes number go?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-kudos_hot lia-faq-section-contents-depth-2" id="toggleContainer_50"> <div class="lia-faq-answer"> <p>Sometimes a message gets so many likes that we run out of space to show the number. When that happens, you will see a Hot Likes symbol or icon instead of the Likes count on the Likes badge. <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_40" href="#">Close</a> </div> </div> </section> </li> </ul> </div> </section> </li> <li class="lia-faq-section"> <section id="faqtoggleableitemdisplay_10"> <h2 class="lia-faq-section-title lia-faq-section-title-level-1"> <a class="lia-link-navigation lia-faq-section-title labels" role="button" aria-expanded="false" id="toggleLink_51" href="https://forum.bell.ca/t5/help/faqpage/title/labels">Labeling</a> </h2> <div class="lia-js-hidden lia-faq-section-contents lia-labels lia-faq-section-contents-depth-1" id="toggleContainer_51"> <ul role="list" id="list_12" class="lia-list-standard lia-faq-sections"> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_40"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title labels_whatarelabels" role="button" aria-expanded="false" id="toggleLink_52" href="https://forum.bell.ca/t5/help/faqpage/title/labels_whatarelabels">What are labels?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-labels_whatarelabels lia-faq-section-contents-depth-2" id="toggleContainer_52"> <div class="lia-faq-answer"> <p>Labels are used within the community to help categorize and highlight topics across a variety of discussion styles; topics, posts, blogs, How To's, etc. <p>Labels enable you to categorize the content you write based on the themes or content in the article. For example, in a post about troubleshooting internet connectivity issues, you might apply labels like "modem", "wi-fi", "slow speed", etc.</p> <p>Labels are controlled for consistency, clarity and need. Authors must choose the labels from a pre-defined list within the respective board.</p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_41" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_41"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title labels_addlabels" role="button" aria-expanded="false" id="toggleLink_53" href="https://forum.bell.ca/t5/help/faqpage/title/labels_addlabels">How do I add a label to my post?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-labels_addlabels lia-faq-section-contents-depth-2" id="toggleContainer_53"> <div class="lia-faq-answer"> <b>To add a label:</b> <ol> When authoring your post, choose a label from the list of <b>Labels</b> on the right. </ol> <br> <b>To add a label after posting:</b> <ol> <li>Navigate to the post you authored. <li>Open the post to edit it. <li>In the <b>Labels</b> field, start typing the label or choose one from the list. If you add multiple labels, you must separate them with commas.</ol> <p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_42" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_42"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title labels_subscribelabels" role="button" aria-expanded="false" id="toggleLink_54" href="https://forum.bell.ca/t5/help/faqpage/title/labels_subscribelabels">How do I subscribe to a label?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-labels_subscribelabels lia-faq-section-contents-depth-2" id="toggleContainer_54"> <div class="lia-faq-answer"> <p>When you subscribe to a label, you will be notified by email when a new post is created with that label.</p> <p><b>To subscribe to a label:</b></p> <ol> <li>From a particular post with a label, click on the label to filter by that label. (You can also do this from the labels component.) <li>Click <b>Subscribe</b>. </ol> <p><b>Note:</b> You can configure your own subscription settings under <b>My Settings > Subscriptions and Notifications > My Subscriptions</b> and <b>My Settings > Subscriptions and Notifications > Notification Settings</b>.<p> <p>One thing to note about labels is that they are applied at board level. Thus, predefined labels and subscriptions to labels exist only at the board at which they are applied. For example, if you subscribe to a label named 'Mobility' at one board, it will not automatically subscribe you to an identical label at another board. You will have to subscribe to each respective label.</p> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_43" href="#">Close</a> </div> </div> </section> </li> </ul> </div> </section> </li> <li class="lia-faq-section"> <section id="faqtoggleableitemdisplay_11"> <h2 class="lia-faq-section-title lia-faq-section-title-level-1"> <a class="lia-link-navigation lia-faq-section-title pm" role="button" aria-expanded="false" id="toggleLink_55" href="https://forum.bell.ca/t5/help/faqpage/title/pm">Private Messenger</a> </h2> <div class="lia-js-hidden lia-faq-section-contents lia-pm lia-faq-section-contents-depth-1" id="toggleContainer_55"> <ul role="list" id="list_13" class="lia-list-standard lia-faq-sections"> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_43"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title whatmessage" role="button" aria-expanded="false" id="toggleLink_56" href="https://forum.bell.ca/t5/help/faqpage/title/whatmessage">What is the Private Messenger?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-whatmessage lia-faq-section-contents-depth-2" id="toggleContainer_56"> <div class="lia-faq-answer"> <p>Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email: <ul> <li>You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.) <li>You can read and send private messages without leaving the community, making it easy to start a quick conversation with another community member. </ul> <p>To use the Private Messenger, you must be registered and logged in. You will see your avatar at the top of your page. If you have any new messages or notifications, you will see the number of unread messages and/or notifications next to your avatar. <br> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_44" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_44"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title sendmessage" role="button" aria-expanded="false" id="toggleLink_57" href="https://forum.bell.ca/t5/help/faqpage/title/sendmessage">How do I send a private message?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-sendmessage lia-faq-section-contents-depth-2" id="toggleContainer_57"> <div class="lia-faq-answer"> <p><b>To send a private message:</b> <ol> <li>Log in to the community. <li>Click your avatar to expand the menu options. Click <b> Messages</b>. <li>Click the paper & pen icon from your Inbox to begin writing your private message. <li>Enter the subject for the message in the <b>Message Subject</b> area. <li>Type the reply in the <b>Message Body</b> area. <li>Click <b>Send Message</b>. <br>You can see your sent messages in the <b>Sent</b> tab. <br> </ol> <p>You may also simply click on the User you wish to private message, and select <b>Send a Message</b> from their profile. </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_45" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_45"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title readmessage" role="button" aria-expanded="false" id="toggleLink_58" href="https://forum.bell.ca/t5/help/faqpage/title/readmessage">How do I read and reply to a private message?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-readmessage lia-faq-section-contents-depth-2" id="toggleContainer_58"> <div class="lia-faq-answer"> <p><b>To read a private message:</b> <ol> <li>Log in to the community. <br>If you have any new messages, you will see the number of unread messages next to your avatar and next to <b>Messages</b> within the expanded menu. <li>Click <b>Messages</b> to go to your Inbox. <li>To read a message, click the message subject. </ol> <br> <p><b>To reply to a private message:</b> <li>Click in the reply text window, type your response and click <b>Reply</b>. </ol> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_46" href="#">Close</a> </div> </div> </section> </li> <li class="lia-faq-section"> <section class="lia-component-help-widget-nested-toggleable-item" id="faqToggleableItemDisplay_46"> <h3 class="lia-faq-section-title lia-faq-section-title-level-2"> <a class="lia-link-navigation lia-faq-section-title deletemessage" role="button" aria-expanded="false" id="toggleLink_59" href="https://forum.bell.ca/t5/help/faqpage/title/deletemessage">How do I delete a private message?</a> </h3> <div class="lia-js-hidden lia-faq-section-contents lia-deletemessage lia-faq-section-contents-depth-2" id="toggleContainer_59"> <div class="lia-faq-answer"> <p>You can delete messages one at a time as you read them or in bulk from your Inbox. <p><b>To delete a private message:</b> <ol> <li>Log in to the community. <li>Click <b>Messages</b> within your expanded avatar menu to access your Inbox. <li>To delete a single message, select the <b>Trash Can</b> icon in the top right corner of the message. <li>To delete all messages, click the <b>Options</b> menu and click <b>Delete All</b>. </ol> </div> <div class="lia-faq-description-close"> <a class="lia-link-navigation lia-faq-section-close" role="button" id="closeLink_47" href="#">Close</a> </div> </div> </section> </li> </ul> </div> </section> </li> </ul> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-quilt lia-quilt-footer lia-quilt-layout-custom-community-footer lia-component-quilt-footer"> <div class="lia-quilt-row lia-quilt-row-footer-top"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer-top-content lia-mark-empty"> </div> </div><div class="lia-quilt-row lia-quilt-row-footer-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer-main-content lia-mark-empty"> </div> </div><div class="lia-quilt-row lia-quilt-row-footer-bottom"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer-bottom-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <li:common-scroll-to class="lia-component-common-widget-scroll-to" li-bindable="" li-instance="0" componentId="common.widget.scroll-to" mode="default"></li:common-scroll-to> <div hidden class="feedback js-rate-this-page">Site feedback</div> <style> .feedback { float: left; 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