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class="menu-item menu-item-type-post_type menu-item-object-page menu-item-650841"><a href="https://www.roundrocktexas.gov/city-departments/utility-billing/connect-service/connect-new-service-application/" class="elementor-sub-item menu-link" tabindex="-1">Residential Service Application</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-651205"><a href="https://www.roundrocktexas.gov/city-departments/utility-billing/connect-service/new-commercial-service-application/" class="elementor-sub-item menu-link" tabindex="-1">Commercial Service Application</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-651206"><a href="https://www.roundrocktexas.gov/city-departments/utility-billing/connect-service/disconnect-service-request/" class="elementor-sub-item menu-link" tabindex="-1">Disconnect Service Request</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-651207"><a 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elementor-592740 elementor-location-single post-680148 page type-page status-publish has-post-thumbnail ast-article-single" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-1b7c8568 elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default" data-id="1b7c8568" data-element_type="section" data-settings="{"background_background":"classic"}"> <div class="elementor-background-overlay"></div> <div class="elementor-container elementor-column-gap-no"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-564f9063" data-id="564f9063" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-72d03339 elementor-widget elementor-widget-heading" data-id="72d03339" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-default">Pay Your Utility Bill</h1> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-eec5974 elementor-section-full_width elementor-section-height-default elementor-section-height-default" data-id="eec5974" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3caa7b48" data-id="3caa7b48" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-40a86a60 elementor-widget elementor-widget-breadcrumbs" data-id="40a86a60" data-element_type="widget" data-widget_type="breadcrumbs.default"> <div class="elementor-widget-container"> <p id="breadcrumbs"><span><span><a href="https://www.roundrocktexas.gov/">Home</a></span> » <span><a href="https://www.roundrocktexas.gov/city-departments/">Departments</a></span> » <span><a href="https://www.roundrocktexas.gov/city-departments/utility-billing/">Utility Billing</a></span> » <span class="breadcrumb_last" aria-current="page">Pay Your Utility Bill</span></span></p> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-650b1c81 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="650b1c81" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c1b26f6" data-id="1c1b26f6" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-70907fa4 elementor-widget elementor-widget-theme-post-content" data-id="70907fa4" data-element_type="widget" data-widget_type="theme-post-content.default"> <div class="elementor-widget-container"> <div data-elementor-type="wp-page" data-elementor-id="680148" class="elementor elementor-680148" data-elementor-post-type="page"> <section class="elementor-section elementor-top-section elementor-element elementor-element-c054c43 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="c054c43" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c4ca57" data-id="3c4ca57" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-eac8902 elementor-widget elementor-widget-heading" data-id="eac8902" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Welcome to your online payment portal!</h3> </div> </div> <div class="elementor-element elementor-element-03f677a elementor-widget elementor-widget-text-editor" data-id="03f677a" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Customers can access the online portal by clicking the button below. If you prefer to pay your bill by phone, in person, through bank bill pay, mail or one of our other payment types, please see “Utility Bill Payment Methods” below. You can also view and manage your water consumption by logging onto the online customer portal.</p> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-115fd68 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="115fd68" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28d1ff4" data-id="28d1ff4" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-d7177dd elementor-cta--skin-cover elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action" data-id="d7177dd" data-element_type="widget" data-widget_type="call-to-action.default"> <div class="elementor-widget-container"> <div class="elementor-cta"> <div class="elementor-cta__bg-wrapper"> <div class="elementor-cta__bg elementor-bg" style="background-image: url(https://www.roundrocktexas.gov/wp-content/uploads/2017/01/Student_computer-e1575405450445.jpg);" role="img" aria-label="Student_computer"></div> <div class="elementor-cta__bg-overlay"></div> </div> <div class="elementor-cta__content"> <div class="elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item elementor-animated-item--grow"> <a class="elementor-cta__button elementor-button elementor-size-xl" href="https://ipn.paymentus.com/cp/rrtx" target="_blank"> PAY BILL AND MANAGE WATER CONSUMPTION </a> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-225b6e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="225b6e8" data-element_type="section" data-settings="{"background_background":"classic"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67aa13a" data-id="67aa13a" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-69f1f72 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="69f1f72" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-243e085" data-id="243e085" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-39ed2b5 elementor-widget elementor-widget-heading" data-id="39ed2b5" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Consumption Portal FAQs</h3> </div> </div> <div class="elementor-element elementor-element-e300690 elementor-widget elementor-widget-accordion" data-id="e300690" data-element_type="widget" data-widget_type="accordion.default"> <div class="elementor-widget-container"> <div class="elementor-accordion"> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2381" class="elementor-tab-title" data-tab="1" role="button" aria-controls="elementor-tab-content-2381" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">What features are available on the MyMeter portal?</a> </div> <div id="elementor-tab-content-2381" class="elementor-tab-content elementor-clearfix" data-tab="1" role="region" aria-labelledby="elementor-tab-title-2381"><p><strong>Water Consumption Tracking:</strong> Monitor your water consumption hourly, daily, and monthly with easy-to-read graphs to stay up to date on your water consumption.</p><ul><li><a href="https://youtu.be/DVjOWDvqIT0" target="_blank" rel="noopener">Video Tutorial: Accessing Your Consumption History</a></li></ul><p><strong>Alerts:</strong> Your water usage is important to us, and we want to ensure you’re always in the know. Stay informed about continuous usage and set thresholds alerts ensuring you’re in control of your water consumption.</p><ul><li><a href="https://youtu.be/dq-32K9M5Uk" target="_blank" rel="noopener">Video Tutorial: Alerts Tool</a></li></ul><p><strong>Usage Comparisons:</strong> The portal will offer insight into your current and historical usage, helping you understand your consumption patterns better.</p><ul><li><a href="https://youtu.be/GQlllSgDy0g" target="_blank" rel="noopener">Video Tutorial: Comparison Feature</a></li></ul><p><strong>Download and Analyze Consumption Data:</strong> Securely access and download your consumption data in an industry-standard XML format at your convenience – compatible with most browsers.</p><p>Remember, the <a href="https://ipn.paymentus.com/cp/rrtx" target="_blank" rel="noopener">Utility Billing Customer Portal</a> is designed to give you insights into your water usage, empowering you to make informed decisions about your water consumption and contribute to water conservation efforts. If you have any questions or need further assistance, feel free to reach out to our customer support team at 512-218-5460.</p></div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2382" class="elementor-tab-title" data-tab="2" role="button" aria-controls="elementor-tab-content-2382" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">How do I access my water consumption data?</a> </div> <div id="elementor-tab-content-2382" class="elementor-tab-content elementor-clearfix" data-tab="2" role="region" aria-labelledby="elementor-tab-title-2382"><p>If you have an account, simply <a href="https://ipn.paymentus.com/cp/rrtx" target="_blank" rel="noopener" data-wplink-edit="true">log in</a> using your credentials. If you’re new to the portal, you can get help creating an account by <a href="https://youtu.be/Y3G7R3Xmq3Q" target="_blank" rel="noopener">watching our video tutorial</a> and using our <a href="https://www.roundrocktexas.gov/wp-content/uploads/2023/10/How-do-I-access-my-consumption.pdf" target="_blank" rel="noopener">step-by-step guide (PDF)</a>.</p><p><strong>Note:</strong> Please disable the pop-up blocker on your browser to view your consumption. </p><ul><li><a href="https://youtu.be/Y3G7R3Xmq3Q" target="_blank" rel="noopener">Video Tutorial: Registering Your Account</a></li><li><a href="https://youtu.be/DVjOWDvqIT0" target="_blank" rel="noopener">Video Tutorial: Accessing Your Consumption History</a></li></ul></div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2383" class="elementor-tab-title" data-tab="3" role="button" aria-controls="elementor-tab-content-2383" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">What are alerts?</a> </div> <div id="elementor-tab-content-2383" class="elementor-tab-content elementor-clearfix" data-tab="3" role="region" aria-labelledby="elementor-tab-title-2383"><p>Alerts are communication preferences that allow customers to receive customized updates about their water consumption. You can easily schedule a notification alert to receive updates about your water consumption usage by email or text. <a href="https://www.roundrocktexas.gov/wp-content/uploads/2023/10/What-are-Alerts.pdf" target="_blank" rel="noopener">You can learn more about alerts by clicking here. (PDF)</a></p><ul><li><a href="https://youtu.be/dq-32K9M5Uk" target="_blank" rel="noopener">Video Tutorial: Alerts Tool</a></li></ul></div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2384" class="elementor-tab-title" data-tab="4" role="button" aria-controls="elementor-tab-content-2384" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">How do I compare my water usage?</a> </div> <div id="elementor-tab-content-2384" class="elementor-tab-content elementor-clearfix" data-tab="4" role="region" aria-labelledby="elementor-tab-title-2384"><p>Over time as your water usage accumulates in your consumption history you will have the ability to compare changes in your consumption from the previous day, week or month. <a href="https://www.roundrocktexas.gov/wp-content/uploads/2023/10/Comparing-your-water-usage.pdf" target="_blank" rel="noopener">Learn more about comparing your usage by clicking here. (PDF)</a></p><ul><li><a href="https://youtu.be/GQlllSgDy0g" target="_blank" rel="noopener">Video Tutorial: Comparison Feature</a></li></ul></div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2385" class="elementor-tab-title" data-tab="5" role="button" aria-controls="elementor-tab-content-2385" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">How do I use consumption markers?</a> </div> <div id="elementor-tab-content-2385" class="elementor-tab-content elementor-clearfix" data-tab="5" role="region" aria-labelledby="elementor-tab-title-2385"><p>Whether viewing your consumption in the “Chart” or “Data” View, be sure to use the consumption markers feature to create a customized date reminder when you make any changes that could impact how you use water. <a href="https://www.roundrocktexas.gov/wp-content/uploads/2023/10/How-to-use-Consumption-Marker.pdf" target="_blank" rel="noopener">You can learn more about consumption markers by clicking here. (PDF)</a></p><ul><li><a href="https://youtu.be/u3XRZKi7wE8" target="_blank" rel="noopener">Video Tutorial: Consumption Markers</a></li></ul></div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2386" class="elementor-tab-title" data-tab="6" role="button" aria-controls="elementor-tab-content-2386" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">What is the Charts View?</a> </div> <div id="elementor-tab-content-2386" class="elementor-tab-content elementor-clearfix" data-tab="6" role="region" aria-labelledby="elementor-tab-title-2386"><p>In “Charts” View, you’ll now be able to track and compare your consumption usage by day, week or month. <a href="https://www.roundrocktexas.gov/wp-content/uploads/2023/10/What-is-the-Chart-view.pdf" target="_blank" rel="noopener">You can learn more about Charts by clicking here. (PDF)</a></p><ul><li><a href="https://youtu.be/ArO7DVsybuA" target="_blank" rel="noopener">Video Tutorial: Charts</a></li></ul></div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2387" class="elementor-tab-title" data-tab="7" role="button" aria-controls="elementor-tab-content-2387" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">What is the Data View?</a> </div> <div id="elementor-tab-content-2387" class="elementor-tab-content elementor-clearfix" data-tab="7" role="region" aria-labelledby="elementor-tab-title-2387"><p>By clicking on “Data,” you can compare how your consumption fluctuates over time using a calendar-style format.</p><p><a href="https://www.roundrocktexas.gov/wp-content/uploads/2023/10/Data-View.png" target="_blank" rel="noopener"><img fetchpriority="high" decoding="async" class="alignnone wp-image-725104" src="https://www.roundrocktexas.gov/wp-content/uploads/2023/10/Data-View-300x182.png" alt="" width="363" height="220" srcset="https://www.roundrocktexas.gov/wp-content/uploads/2023/10/Data-View-300x182.png 300w, https://www.roundrocktexas.gov/wp-content/uploads/2023/10/Data-View.png 624w" sizes="(max-width: 363px) 100vw, 363px" /></a></p><p><em>(click image to enlarge)</em></p><p>Data Views’ unique heat map feature will compare your consumption usage over time. Blue-shaded squares indicate when your water usage is lower than average, and orange-shaded squares indicate when your water usage is higher than average.</p><p><a href="https://youtu.be/ZdZVSKU8XvQ" target="_blank" rel="noopener">Video Tutorial: Let’s Talk Data</a></p></div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2388" class="elementor-tab-title" data-tab="8" role="button" aria-controls="elementor-tab-content-2388" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">When can I start seeing my consumption and how current is my usage?</a> </div> <div id="elementor-tab-content-2388" class="elementor-tab-content elementor-clearfix" data-tab="8" role="region" aria-labelledby="elementor-tab-title-2388"><p>Round Rock customers will be able to view their consumption after their first bill is generated. Typically, 30 days after water service is connected. Consumption data will only be visible to customers who have active accounts.</p><p>The previous day’s usage is available for graphing every day. There is a 4-hour latency window for customers viewing their consumption. For example, if you log into your portal at 5 p.m., you will see your consumption data up to 1 p.m. for that day.</p></div> </div> </div> </div> </div> <div class="elementor-element elementor-element-0389ec0 elementor-widget elementor-widget-spacer" data-id="0389ec0" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7d90c67" data-id="7d90c67" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-b50680d elementor-widget elementor-widget-heading" data-id="b50680d" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Bill Payment FAQs</h3> </div> </div> <div class="elementor-element elementor-element-1a85c73 elementor-widget elementor-widget-accordion" data-id="1a85c73" data-element_type="widget" data-widget_type="accordion.default"> <div class="elementor-widget-container"> <div class="elementor-accordion"> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2781" class="elementor-tab-title" data-tab="1" role="button" aria-controls="elementor-tab-content-2781" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">What are the features of the online payment portal?</a> </div> <div id="elementor-tab-content-2781" class="elementor-tab-content elementor-clearfix" data-tab="1" role="region" aria-labelledby="elementor-tab-title-2781"><p>Our user-friendly customer portal includes the ability to get real-time account updates, view payment history, set your communication preferences and more. The online customer portal accepts additional payment methods, such as Apple Pay, Google Pay, American Express, Discover, PayPal, eCheck and Walmart Pay.</p></div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2782" class="elementor-tab-title" data-tab="2" role="button" aria-controls="elementor-tab-content-2782" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">Can I set up my account to be automatically drafted? </a> </div> <div id="elementor-tab-content-2782" class="elementor-tab-content elementor-clearfix" data-tab="2" role="region" aria-labelledby="elementor-tab-title-2782"><p>Yes! You can set up your account to draft automatically up to 7 days before your due date using either Visa, MasterCard, Discover, American Express, checking or savings account.</p></div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2783" class="elementor-tab-title" data-tab="3" role="button" aria-controls="elementor-tab-content-2783" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">How do I set up autopay? </a> </div> <div id="elementor-tab-content-2783" class="elementor-tab-content elementor-clearfix" data-tab="3" role="region" aria-labelledby="elementor-tab-title-2783"><p>Before you can set up autopay you must register your account on our customer portal. <span class="TextRun SCXO51037086 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="none" style="font-style: inherit; font-weight: inherit; color: var( --e-global-color-201f364 ); font-family: var( --e-global-typography-primary-font-family ), Sans-serif;"><span class="NormalTextRun SCXO51037086 BCX8">You can</span></span><span class="TextRun SCXO51037086 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="none" style="font-style: inherit; font-weight: inherit; color: var( --e-global-color-201f364 ); font-family: var( --e-global-typography-primary-font-family ), Sans-serif;"><span class="NormalTextRun SCXO51037086 BCX8"> watch our </span></span><a class="Hyperlink SCXO51037086 BCX8" href="https://www.youtube.com/watch?v=TSuSNd3_vFc" target="_blank" rel="noreferrer noopener" style="font-style: inherit; font-weight: inherit; background-color: rgb(255, 255, 255); font-family: var( --e-global-typography-primary-font-family ), Sans-serif;"><span class="TextRun SCXO51037086 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXO51037086 BCX8">video tutorial</span></span></a><span class="TextRun SCXO51037086 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="none" style="font-style: inherit; font-weight: inherit; color: var( --e-global-color-201f364 ); font-family: var( --e-global-typography-primary-font-family ), Sans-serif;"><span class="NormalTextRun SCXO51037086 BCX8"> to register your account and set up autopay. If you have issues with registration or autopay setup, please contact Utility Billing at 512-218-5460 from 8 a.m. to 5 p.m., Monday through Friday. </span></span><span class="EOP SCXO51037086 BCX8" style="font-style: inherit; font-weight: inherit; color: var( --e-global-color-201f364 ); font-family: var( --e-global-typography-primary-font-family ), Sans-serif;"> </span></p></div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2784" class="elementor-tab-title" data-tab="4" role="button" aria-controls="elementor-tab-content-2784" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">I have multiple utility accounts; how will that be integrated with the portal?</a> </div> <div id="elementor-tab-content-2784" class="elementor-tab-content elementor-clearfix" data-tab="4" role="region" aria-labelledby="elementor-tab-title-2784"><p>Customers have the option of having multiple accounts under one user profile. After completing registration, you can individually add your utility accounts using the CID-Account #, all within the same email and user profile. <strong> </strong></p></div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2785" class="elementor-tab-title" data-tab="5" role="button" aria-controls="elementor-tab-content-2785" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">What if I have trouble navigating the payment portal?</a> </div> <div id="elementor-tab-content-2785" class="elementor-tab-content elementor-clearfix" data-tab="5" role="region" aria-labelledby="elementor-tab-title-2785"><p>If you encounter any issues, please contact us at 512-218-5460 from 8 a.m. to 5 p.m., Monday through Friday, and we will be happy to assist you. You can also watch our <a class="editor-rtfLink" style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin-top: 0pt; margin-bottom: 0pt; color: #4a6ee0;" href="https://youtu.be/TSuSNd3_vFc" target="_blank" rel="noopener">video tutorial</a> to guide you through the registration process and autopay setup. </p></div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2786" class="elementor-tab-title" data-tab="6" role="button" aria-controls="elementor-tab-content-2786" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">Is there a processing fee to make a payment on the Customer Portal? </a> </div> <div id="elementor-tab-content-2786" class="elementor-tab-content elementor-clearfix" data-tab="6" role="region" aria-labelledby="elementor-tab-title-2786"><p>The City of Round Rock does not charge transaction fees to customers when they make their Utility Billing Payments on the Customer Portal. You can pay using Visa, MasterCard, Discover, American Express, eCheck, PayPal, Amazon Pay, Apple Pay and Google Pay without additional charge.</p></div> </div> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2787" class="elementor-tab-title" data-tab="7" role="button" aria-controls="elementor-tab-content-2787" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">Can I pay my bill with cash?</a> </div> <div id="elementor-tab-content-2787" class="elementor-tab-content elementor-clearfix" data-tab="7" role="region" aria-labelledby="elementor-tab-title-2787"><p>Yes! The City of Round Rock accepts cash bill payments in a number of ways. Residents wishing to pay using cash can visit the online <a href="https://ipn.paymentus.com/cp/rrtx" target="_blank" rel="noopener">Customer Portal</a> and select <strong>$Cash</strong> within the payment options. You will be sent a barcode that you can use at a<br />number of local retail stores including CVS, Walgreens, Dollar General, Office Depot and more. Transactions at these locations will incur a $2.95 transaction fee.</p><p>Additionally, residents can visit any Walmart to pay using cash, debit cards or Ucards™. Simply visit the Walmart MoneyCenter and provide your City of Round Rock CID-Account Number and identification to get started. Transactions made within Walmart will incur a $1.50 transaction fee.</p></div> </div> </div> </div> </div> <div class="elementor-element elementor-element-1b5d76a elementor-widget elementor-widget-spacer" data-id="1b5d76a" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> <div class="elementor-element elementor-element-f19035b elementor-widget elementor-widget-heading" data-id="f19035b" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Deposit Waiver FAQs</h3> </div> </div> <div class="elementor-element elementor-element-cee1691 elementor-widget elementor-widget-menu-anchor" data-id="cee1691" data-element_type="widget" data-widget_type="menu-anchor.default"> <div class="elementor-widget-container"> <div class="elementor-menu-anchor" id="depositwaivers"></div> </div> </div> <div class="elementor-element elementor-element-1acc9a5 elementor-widget elementor-widget-accordion" data-id="1acc9a5" data-element_type="widget" data-widget_type="accordion.default"> <div class="elementor-widget-container"> <div class="elementor-accordion"> <div class="elementor-accordion-item"> <div id="elementor-tab-title-2811" class="elementor-tab-title" data-tab="1" role="button" aria-controls="elementor-tab-content-2811" aria-expanded="false"> <span class="elementor-accordion-icon elementor-accordion-icon-left" aria-hidden="true"> <span class="elementor-accordion-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-accordion-icon-opened"><i class="fas fa-minus"></i></span> </span> <a class="elementor-accordion-title" tabindex="0">Who is eligible to receive a deposit waiver?</a> </div> <div id="elementor-tab-content-2811" class="elementor-tab-content elementor-clearfix" data-tab="1" role="region" aria-labelledby="elementor-tab-title-2811"><p>The City offers a deposit waiver for eligible residential customers applying for service. The following customers may be eligible: </p><ul><li>A <strong>new customer</strong> applying for services who provides a letter of credit* from another utility confirming that, in the 12 months prior to the application date, the customer:<ul><li>Has not had more than one (1) late payment for services</li><li>Has not had services disconnected for nonpayment</li><li>Has not been issued more than one (1) insufficient funds notice</li><li>Has not engaged in meter tampering</li></ul></li></ul><p><strong>*Note: The letter of credit is subject to verification by the City of Round Rock.</strong></p><ul><li>A customer applying for services who is <strong>military personnel returning from deployment</strong> and provides U.S. military orders confirming deployment within the past twelve (12) months</li><li>An <strong>existing customer aged 65 or older</strong> who is applying for new services and does not have any outstanding past due balance at the time of application</li></ul></div> </div> </div> </div> </div> <div class="elementor-element elementor-element-93fd098 elementor-widget elementor-widget-spacer" data-id="93fd098" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-e179b3e elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="e179b3e" data-element_type="section" data-settings="{"background_background":"classic"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-08ebf62" data-id="08ebf62" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-57b6617 elementor-widget elementor-widget-heading" data-id="57b6617" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Utility Bill Payment Methods</h3> </div> </div> <div class="elementor-element elementor-element-3a9c655 elementor-widget elementor-widget-text-editor" data-id="3a9c655" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <h4>Online</h4><p>You can make a one-time payment <a href="https://ipn.paymentus.com/rotp/rrtx?lang=en">here</a> or set up auto-pay by registering for an account <a href="https://ipn.paymentus.com/cp/signup.action?client=8082828488&lang=en" target="_blank" rel="noopener">here</a>. </p> </div> </div> <div class="elementor-element elementor-element-a15a96f elementor-widget elementor-widget-text-editor" data-id="a15a96f" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <h4>Phone</h4> <p>To make a payment via phone, call the toll-free number at <strong>1-855-894-2392</strong>. Select “#” after entering both your CID number <u>and</u> your Account number (i.e. XXXXXX<b>#</b> XXXXXX#).</p> <h4>Lobby</h4> <p>Payment can be given in-person at City Hall, <a href="https://goo.gl/maps/kVmsxQpVSqqHSj8p9" target="_blank" rel="noopener">221 E. Main Street</a>, from 9 a.m. to 5 p.m., Monday through Friday.</p> <h4>Deposit Box</h4> <p>Checks and/or money orders can be deposited 24 hours a day. <span style="font-style: inherit; font-weight: inherit; color: var( --e-global-color-201f364 ); font-family: var( --e-global-typography-primary-font-family ), Sans-serif;">Our deposit box is located along Bagdad Avenue at City Hall, </span><a href="https://goo.gl/maps/kVmsxQpVSqqHSj8p9" target="_blank" rel="noopener" style="font-style: inherit; font-weight: inherit; font-family: var( --e-global-typography-primary-font-family ), Sans-serif; background-color: rgb(255, 255, 255);">221 E. Main Street</a><span style="font-style: inherit; font-weight: inherit; color: var( --e-global-color-201f364 ); font-family: var( --e-global-typography-primary-font-family ), Sans-serif;">. </span></p> <h4>Mail</h4> <p>Payment can be mailed to:</p> <p><strong>Utility Billing </strong><br><strong>221 E. Main Street</strong><br><strong>Round Rock, TX 78664</strong></p> <p><span style="font-size: 1.2rem; font-weight: bold;">Now accepting the following payment types:</span></p> </div> </div> <div class="elementor-element elementor-element-9f87a6b elementor-icon-list--layout-inline elementor-align-left elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="9f87a6b" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items elementor-inline-items"> <li class="elementor-icon-list-item elementor-inline-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fab fa-cc-amex"></i> </span> <span class="elementor-icon-list-text">American Express</span> </li> <li class="elementor-icon-list-item elementor-inline-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fab fa-cc-discover"></i> </span> <span class="elementor-icon-list-text">Discover</span> </li> <li class="elementor-icon-list-item elementor-inline-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fab fa-paypal"></i> </span> <span class="elementor-icon-list-text">PayPal</span> </li> <li class="elementor-icon-list-item elementor-inline-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fab fa-apple-pay"></i> </span> <span class="elementor-icon-list-text">Apple Pay</span> </li> <li class="elementor-icon-list-item elementor-inline-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fab fa-google-pay"></i> </span> <span class="elementor-icon-list-text">Google Pay</span> </li> <li class="elementor-icon-list-item elementor-inline-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-shopping-cart"></i> </span> <span class="elementor-icon-list-text">Walmart Pay</span> </li> <li class="elementor-icon-list-item elementor-inline-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-money-check-alt"></i> </span> <span class="elementor-icon-list-text">eCheck</span> </li> </ul> </div> </div> <div class="elementor-element elementor-element-6c72dee elementor-widget elementor-widget-spacer" data-id="6c72dee" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-c1db6a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="c1db6a4" data-element_type="section" data-settings="{"background_background":"classic"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-766c80e" data-id="766c80e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-ab54c52 elementor-widget elementor-widget-heading" data-id="ab54c52" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Due Dates</h3> </div> </div> <div class="elementor-element elementor-element-fd11aaa elementor-widget elementor-widget-text-editor" data-id="fd11aaa" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <div class="elementor-element elementor-element-dc4bba2 elementor-widget elementor-widget-text-editor" data-id="dc4bba2" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>The City of Round Rock’s service area is distributed into four billing zones based on your property’s geographic location, so customers <strong>cannot</strong> change their due date. However, customers are able to schedule auto payment up to seven days before their due date. </p> <p>Utility bills are mailed once per month and are due as follows:</p> </div> </div> <div class="elementor-element elementor-element-ae012df elementor-widget elementor-widget-text-editor" data-id="ae012df" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <ul> <li><strong>Zone 1 – </strong>Due every 3rd of the month </li> <li><strong>Zone 2 – </strong>Due every 10th of the month</li> <li><strong>Zone 3 – </strong>Due every 17th of the month </li> <li><strong>Zone 4 – </strong>Due every 24th of the month  </li> </ul> </div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0b78c5b" data-id="0b78c5b" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-0c0e083 elementor-widget elementor-widget-heading" data-id="0c0e083" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Your Utility Bill Includes</h3> </div> </div> <div class="elementor-element elementor-element-e86161a elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="e86161a" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <a href="https://www.roundrocktexas.gov/city-departments/utilities-and-environmental-services/water/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-tint"></i> </span> <span class="elementor-icon-list-text">Water</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://www.roundrocktexas.gov/city-departments/utilities-and-environmental-services/wastewater/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-water"></i> </span> <span class="elementor-icon-list-text">Wastewater (Sewer)</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://www.roundrocktexas.gov/city-departments/utilities-and-environmental-services/stormwater/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-cloud-rain"></i> </span> <span class="elementor-icon-list-text">Stormwater Drainage</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://www.roundrocktexas.gov/city-departments/utilities-and-environmental-services/gargabe-and-recycling/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-trash"></i> </span> <span class="elementor-icon-list-text">Garbage and Recycling</span> </a> </li> </ul> </div> </div> <div class="elementor-element 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href="https://www.roundrocktexas.gov/city-services/#mobile-apps">Mobile Apps</a></span><br /><span style="color: #ffffff;"><a style="color: #ffffff;" href="https://warncentraltexas.org/">Alerts Sign Up</a></span><br /><span style="color: #ffffff;"><a style="color: #ffffff;" href="https://www.roundrocktexas.gov/city-departments/communications-and-marketing/news/#newsletter">E-Subscribe</a></span></p> </div> </div> </div> </div> <div class="elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-3dbf7e66" data-id="3dbf7e66" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-45c2252e elementor-widget elementor-widget-image" data-id="45c2252e" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <a href="https://www.roundrocktexas.gov/"> <img width="755" height="400" src="https://www.roundrocktexas.gov/wp-content/uploads/2019/07/RR-LOGO-HORZ-LOGO.png" class="attachment-medium_large size-medium_large wp-image-440" alt="" srcset="https://www.roundrocktexas.gov/wp-content/uploads/2019/07/RR-LOGO-HORZ-LOGO.png 755w, https://www.roundrocktexas.gov/wp-content/uploads/2019/07/RR-LOGO-HORZ-LOGO-300x159.png 300w" sizes="(max-width: 755px) 100vw, 755px" /> </a> </div> </div> <div class="elementor-element elementor-element-73859e6c elementor-widget elementor-widget-text-editor" data-id="73859e6c" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>City of Round Rock</strong><br />221 East Main Street<br />Round Rock, TX 78664<br />512-218-5400</p> </div> </div> </div> </div> <div class="elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-5c0a5c9b" data-id="5c0a5c9b" data-element_type="column"> <div class="elementor-widget-wrap 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href="https://www.roundrocktexas.gov/departments/communications-and-marketing/connect-with-us/">Follow Us</a></h4> </div> </div> <div class="elementor-element elementor-element-73ce7168 elementor-shape-square e-grid-align-left elementor-grid-0 elementor-widget elementor-widget-social-icons" data-id="73ce7168" data-element_type="widget" data-widget_type="social-icons.default"> <div class="elementor-widget-container"> <div class="elementor-social-icons-wrapper elementor-grid"> <span class="elementor-grid-item"> <a class="elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-animation-grow elementor-repeater-item-aa921e0" href="https://www.facebook.com/roundrock" target="_blank"> <span class="elementor-screen-only">Facebook</span> <i class="fab fa-facebook"></i> </a> </span> <span class="elementor-grid-item"> <a class="elementor-icon elementor-social-icon elementor-social-icon- elementor-animation-grow elementor-repeater-item-5257f3c" 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<div class="elementor-element elementor-element-7913d316 elementor-widget elementor-widget-spacer" data-id="7913d316" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> <div class="elementor-element elementor-element-7ef5e42b elementor-widget elementor-widget-nav-menu" data-id="7ef5e42b" data-element_type="widget" data-settings="{"layout":"dropdown","submenu_icon":{"value":"<i class=\"fas fa-caret-down\"><\/i>","library":"fa-solid"}}" data-widget_type="nav-menu.default"> <div class="elementor-widget-container"> <nav class="elementor-nav-menu--dropdown elementor-nav-menu__container" aria-hidden="true"> <ul id="menu-2-7ef5e42b" class="elementor-nav-menu"><li class="menu-item menu-item-type-post_type menu-item-object-page current-page-ancestor menu-item-606065"><a href="https://www.roundrocktexas.gov/city-departments/utility-billing/" class="elementor-item menu-link" tabindex="-1">Utility Billing</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-605941"><a aria-expanded="false" href="https://www.roundrocktexas.gov/city-departments/utility-billing/connect-service/" class="elementor-item menu-link" tabindex="-1">Connect Service</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-650841"><a href="https://www.roundrocktexas.gov/city-departments/utility-billing/connect-service/connect-new-service-application/" class="elementor-sub-item menu-link" tabindex="-1">Residential Service Application</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-651205"><a href="https://www.roundrocktexas.gov/city-departments/utility-billing/connect-service/new-commercial-service-application/" class="elementor-sub-item menu-link" tabindex="-1">Commercial Service Application</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-651206"><a href="https://www.roundrocktexas.gov/city-departments/utility-billing/connect-service/disconnect-service-request/" class="elementor-sub-item menu-link" tabindex="-1">Disconnect Service Request</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-651207"><a href="https://www.roundrocktexas.gov/city-departments/utility-billing/connect-service/transfer-residential-services/" class="elementor-sub-item menu-link" tabindex="-1">Transfer Residential Services</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-651208"><a href="https://www.roundrocktexas.gov/city-departments/utility-billing/connect-service/fire-hydrant-application/" class="elementor-sub-item menu-link" tabindex="-1">Customer Update Form</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-605942"><a href="https://www.roundrocktexas.gov/city-departments/utility-billing/water-sewer-and-garbage-rates/" class="elementor-item menu-link" tabindex="-1">Water, Sewer and Garbage Rates</a></li> </ul> </nav> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-3f6aeb99 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="3f6aeb99" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11873686" data-id="11873686" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3dfcafdf elementor-widget elementor-widget-image" data-id="3dfcafdf" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <a href="https://www.roundrocktexas.gov/"> <img width="300" height="63" src="https://www.roundrocktexas.gov/wp-content/uploads/2021/03/CORR_WEB_LOGO-300x63.png" class="attachment-medium size-medium wp-image-605639" alt="" srcset="https://www.roundrocktexas.gov/wp-content/uploads/2021/03/CORR_WEB_LOGO-300x63.png 300w, https://www.roundrocktexas.gov/wp-content/uploads/2021/03/CORR_WEB_LOGO.png 717w" sizes="(max-width: 300px) 100vw, 300px" /> </a> </div> </div> <div class="elementor-element elementor-element-79ebdd68 elementor-widget elementor-widget-nav-menu" data-id="79ebdd68" data-element_type="widget" data-settings="{"layout":"dropdown","submenu_icon":{"value":"<i class=\"fas fa-caret-down\"><\/i>","library":"fa-solid"}}" data-widget_type="nav-menu.default"> <div class="elementor-widget-container"> <nav class="elementor-nav-menu--dropdown elementor-nav-menu__container" aria-hidden="true"> <ul id="menu-2-79ebdd68" class="elementor-nav-menu"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-617136"><a title="City Home" href="https://www.roundrocktexas.gov/" class="elementor-item menu-link" tabindex="-1">Home</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617168"><a title="Jobs" href="https://www.roundrocktexas.gov/city-departments/human-resources/job-openings/" class="elementor-item menu-link" tabindex="-1">Jobs</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-617171"><a href="https://www.roundrocktexas.gov/news/" class="elementor-item menu-link" tabindex="-1">News</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-617172"><a href="https://www.roundrocktexas.gov/events/" class="elementor-item menu-link" tabindex="-1">Calendar</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-617142"><a aria-expanded="false" href="https://www.roundrocktexas.gov/city-about-round-rock/" class="elementor-item menu-link" tabindex="-1">About Round Rock</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617143"><a href="https://www.roundrocktexas.gov/city-about-round-rock/awards-and-accolades/" class="elementor-sub-item menu-link" tabindex="-1">Awards and Accolades</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617144"><a href="https://www.roundrocktexas.gov/city-about-round-rock/blogs/" class="elementor-sub-item menu-link" tabindex="-1">Blogs</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-617155"><a aria-expanded="false" href="https://www.roundrocktexas.gov/city-about-round-rock/city-council/" class="elementor-sub-item menu-link" tabindex="-1">City Council</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-657092"><a href="https://www.roundrocktexas.gov/city-departments/administration/city-clerk/elections-elecciones/" class="elementor-sub-item menu-link" tabindex="-1">Elections (Elecciones)</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-755846"><a href="https://www.roundrocktexas.gov/city-about-round-rock/contact/" class="elementor-sub-item menu-link" tabindex="-1">Contact Us</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-617167"><a href="https://downtownroundrocktexas.com/" class="elementor-sub-item menu-link" tabindex="-1">Downtown Round Rock</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-636721"><a aria-expanded="false" href="https://www.roundrocktexas.gov/city-about-round-rock/new-residents/" class="elementor-sub-item menu-link" tabindex="-1">New Residents</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-636720"><a href="https://www.roundrocktexas.gov/city-about-round-rock/new-residents/resident-parking-permits/" class="elementor-sub-item menu-link" tabindex="-1">Resident Parking Permits</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-617175"><a href="https://www.roundrocktexas.gov/city-departments/communications-and-marketing/news" class="elementor-sub-item menu-link" tabindex="-1">News</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617177"><a href="https://www.roundrocktexas.gov/city-departments/administration/2013-go-bond-projects/" class="elementor-sub-item menu-link" tabindex="-1">Projects</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-639008"><a href="https://goroundrock.com/" class="elementor-sub-item menu-link" tabindex="-1">Visitors</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617179"><a href="https://www.roundrocktexas.gov/city-services/" class="elementor-item menu-link" tabindex="-1">Services</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page current-page-ancestor menu-item-has-children menu-item-617180"><a aria-expanded="false" href="https://www.roundrocktexas.gov/city-departments/" class="elementor-item menu-link" tabindex="-1">Departments</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617183"><a href="https://www.roundrocktexas.gov/city-departments/administration/" class="elementor-sub-item menu-link" tabindex="-1">Administration</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-630104"><a href="https://www.roundrocktexas.gov/city-departments/arts-and-culture/" class="elementor-sub-item menu-link" tabindex="-1">Arts and Culture</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617189"><a href="https://www.roundrocktexas.gov/city-departments/city-attorney/" class="elementor-sub-item menu-link" tabindex="-1">City Attorney</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617190"><a href="https://www.roundrocktexas.gov/city-departments/communications-and-marketing/" class="elementor-sub-item menu-link" tabindex="-1">Communications and Marketing</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-687525"><a href="https://www.roundrocktexas.gov/city-departments/community-and-neighborhood-services/" class="elementor-sub-item menu-link" tabindex="-1">Community and Neighborhood Services</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617191"><a href="https://www.roundrocktexas.gov/city-departments/finance/" class="elementor-sub-item menu-link" tabindex="-1">Finance</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617192"><a href="https://www.roundrocktexas.gov/city-departments/fire/" class="elementor-sub-item menu-link" tabindex="-1">Fire</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617181"><a href="https://www.roundrocktexas.gov/city-departments/general-services/" class="elementor-sub-item menu-link" tabindex="-1">General Services</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617182"><a href="https://www.roundrocktexas.gov/city-departments/geospatial-services/" class="elementor-sub-item menu-link" tabindex="-1">Geospatial Services</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617193"><a href="https://www.roundrocktexas.gov/city-departments/human-resources/" class="elementor-sub-item menu-link" tabindex="-1">Human Resources</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617194"><a href="https://www.roundrocktexas.gov/city-departments/library-home/" class="elementor-sub-item menu-link" tabindex="-1">Library</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617195"><a href="https://www.roundrocktexas.gov/city-departments/municipal-court/" class="elementor-sub-item menu-link" tabindex="-1">Municipal Court</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617196"><a href="https://www.roundrocktexas.gov/city-departments/parks-and-recreation/" class="elementor-sub-item menu-link" tabindex="-1">Parks and Recreation</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617197"><a href="https://www.roundrocktexas.gov/city-departments/planning-and-development-services/" class="elementor-sub-item menu-link" tabindex="-1">Planning and Development Services</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617198"><a href="https://www.roundrocktexas.gov/city-departments/police/" class="elementor-sub-item menu-link" tabindex="-1">Police</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-656725"><a href="https://www.roundrocktexas.gov/city-departments/finance/purchasing/" class="elementor-sub-item menu-link" tabindex="-1">Purchasing</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-638317"><a href="https://www.roundrocktexas.gov/city-departments/sports-magangement-and-tourism/" class="elementor-sub-item menu-link" tabindex="-1">Sports Management and Tourism</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617201"><a href="https://www.roundrocktexas.gov/city-departments/transportation/" class="elementor-sub-item menu-link" tabindex="-1">Transportation</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617202"><a href="https://www.roundrocktexas.gov/city-departments/utilities-and-environmental-services/" class="elementor-sub-item menu-link" tabindex="-1">Utilities and Environmental Services</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page current-page-ancestor menu-item-651174"><a href="https://www.roundrocktexas.gov/city-departments/utility-billing/" class="elementor-sub-item menu-link" tabindex="-1">Utility Billing</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-617205"><a aria-expanded="false" href="https://www.roundrocktexas.gov/city-businesses/" class="elementor-item menu-link" tabindex="-1">Businesses</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617207"><a href="https://www.roundrocktexas.gov/city-departments/transportation/traffic-operations/construction-inspection-services/" class="elementor-sub-item menu-link" tabindex="-1">Construction Inspection Services</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617208"><a href="https://www.roundrocktexas.gov/city-businesses/economic-development/" class="elementor-sub-item menu-link" tabindex="-1">Economic Development</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617209"><a href="https://www.roundrocktexas.gov/city-departments/geospatial-services/" class="elementor-sub-item menu-link" tabindex="-1">Geospatial Services</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617210"><a href="https://www.roundrocktexas.gov/city-businesses/locating-a-buisness-in-round-rock/" class="elementor-sub-item menu-link" tabindex="-1">Locating a Business in Round Rock</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-617211"><a href="https://rrtxwater.com/portal/" class="elementor-sub-item menu-link" tabindex="-1">Pay Business Utility Bill</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617212"><a href="https://www.roundrocktexas.gov/city-businesses/solicitations/" class="elementor-sub-item menu-link" tabindex="-1">Solicitations</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-617213"><a href="https://www.roundrocktexas.gov/city-businesses/solicitor-permits/" class="elementor-sub-item menu-link" tabindex="-1">Solicitor Permits</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-617214"><a href="https://www.roundrocktexas.gov/city-departments/purchasing/#vendor-registration" class="elementor-sub-item elementor-item-anchor menu-link" tabindex="-1">Vendor Registration</a></li> </ul> </li> </ul> </nav> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-21f55ba3 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="21f55ba3" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6787422f" data-id="6787422f" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5805a9c7 elementor-shape-square e-grid-align-mobile-center e-grid-align-tablet-center elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-social-icons" data-id="5805a9c7" data-element_type="widget" data-widget_type="social-icons.default"> <div class="elementor-widget-container"> <div class="elementor-social-icons-wrapper elementor-grid"> <span class="elementor-grid-item"> <a 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