Cookies - Universal Credit

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We've stored a cookie so that your computer or other device knows you've seen it and knows not to show it again.</p> <div class="scrollable-table" tabindex="0"> <table> <caption class="visuallyhidden">Introductory message cookie details</caption> <thead> <tr> <th scope="col">Name</th> <th scope="col">Purpose</th> <th scope="col">Expiry</th> </tr> </thead> <tbody> <tr> <td>uc_cookies_policy</td> <td>Saves a message to let us know that you've seen our cookie message</td> <td>1 year</td> </tr> </tbody> </table> </div> <h3 class="heading-small">Using the Universal Credit service</h3> <p>When you register or sign in to Universal Credit, we'll set cookies to remember your progress while you're using the online service. These cookies do not store your personal data and are deleted once you've completed the transaction.</p> <div class="scrollable-table" tabindex="0"> <table> <caption class="visuallyhidden">Using the Universal Credit service cookies details</caption> <thead> <tr> <th scope="col">Name</th> <th scope="col">Purpose</th> <th scope="col">Expiry</th> </tr> </thead> <tbody> <tr> <td>sessionId</td> <td>This allows us to identify you as an individual user as you move from screen to screen through our service</td> <td>When you close your browser</td> </tr> <tr> <td> uctx<br/> <span class="no-wrap">uctx-legacy</span> </td> <td>This works with the sessionId to increase the security of the service</td> <td>When you close your browser</td> </tr> <tr> <td>sessiontfa</td> <td>This allows us to check when you last signed into your account using a mobile code.</td> <td>7 days</td> </tr> </tbody> </table> </div> <h3 class="heading-small">Helping you use our service</h3> <p>To help you move between screens and only see the information you need, we'll set cookies that personalise our service for you. These cookies do not store your personal data and are deleted once you've completed the transaction.</p> <div class="scrollable-table" tabindex="0"> <table> <caption class="visuallyhidden">Helping you use our service cookies details</caption> <thead> <tr> <th scope="col">Name</th> <th scope="col">Purpose</th> <th scope="col">Expiry</th> </tr> </thead> <tbody> <tr> <td>currentTab</td> <td>For couples, this allows us to remember whose to-do list is being viewed</td> <td>When you close your browser</td> </tr> <tr> <td>loadedTimestamp</td> <td>This allows us to warn you before your session is due to time-out</td> <td>When you close your browser</td> </tr> </tbody> </table> </div> <h3 class="heading-small">Google Analytics cookies used by our service</h3> <p>We use Google Analytics to collect information on how you use our service so that we can improve it for you.</p> <p>Google Analytics does not store any of your personal details. It stores data about how you got to the service, the pages you visit and how long you spend on each page.</p> <p>We do not allow Google to use or share our analytics data.</p> <div class="scrollable-table" tabindex="0"> <table> <caption class="visuallyhidden">Google Analytics cookies details</caption> <thead> <tr> <th scope="col">Name</th> <th scope="col">Purpose</th> <th scope="col">Expiry</th> </tr> </thead> <tbody> <tr> <td>_ga</td> <td>This helps us count how many people visit Universal Credit by tracking if you've visited before</td> <td>2 years</td> </tr> <tr> <td>_gat</td> <td>This manages the rate at which requests are made to Google Analytics from your browser</td> <td>10 minutes</td> </tr> <tr> <td>_gid</td> <td>This helps us count how many people visit Universal Credit by tracking if you've visited before</td> <td>24 hours</td> </tr> </tbody> </table> </div> <br/> <h3 class="heading-small">User ID</h3> <p>When you first register on the Universal Credit site a unique user ID (an alphanumeric string) will be assigned to you. We use this user ID to identify you when you sign in to your account.</p> <p>If you are signed in, we may use your user ID in combination with Google Analytics to track and analyse the pages of the site that you visit. We do this only to better understand how you use the site, with a view to offering improvements for all users of the service.</p> <form method="post" novalidate autocomplete="off" action="/web/20230314173326/https://www.universal-credit.service.gov.uk/cookiepolicy/google-analytics-opt-in"> <input type="hidden" name="csrfToken" value=""/> <section id="googleAnalyticsOptIn" aria-labelledby="expand-help__heading-googleAnalyticsOptIn" class="expand-help " data-initial-value=""> <h3 class="expand-help__heading" id="expand-help__heading-googleAnalyticsOptIn">I want to opt in to Google Analytics cookies</h3> <div class="expand-help__content " id="help-content-googleAnalyticsOptIn"> <div id="id-section-optIn" class="govuk-form-group gutter-bottom gutter-top gutter-bottom "> <div id="id-section-help-optIn" class="govuk-hint "> </div> <div data-validation-error id="id-section-error-optIn" class="govuk-error-message "> </div> <div class="govuk-checkboxes "> <div class="govuk-checkboxes__item"> <input class="govuk-checkboxes__input " type="checkbox" name="optIn" id="clickable-optIn" value="true" aria-describedby="id-section-help-optIn"/> <label for="clickable-optIn" class="govuk-label govuk-checkboxes__label "> Opt in to Google Analytics cookies </label> </div> </div> </div> <div class="buttonSpacing"> <div class="form-group"> <input formnovalidate data-tag-submit-button id="id-submit-button" class="button " type="submit" name="save" value="Save"/> </div> </div> </div> <input type="hidden" class="expand-help__disclosure-input" name="googleAnalyticsOptIn" value="HIDDEN_HELP_SEEN"> <script type="text/x-template" class="expand-help__button-tpl"> <button type="button" name="expand-help-button" class="expand-help__button " aria-expanded="false" aria-controls="{contentId}"> <svg version="1.1" xmlns="http://www.w3.org/2000/svg" focusable="false" width="14" height="14" viewBox="0 0 10 10" class="expand-help__icon expand-help__icon--arrow-down" aria-hidden="true"> <title ></title> <polygon points="0,0, 10,0, 5,8.5"></polygon> </svg> <svg version="1.1" xmlns="http://www.w3.org/2000/svg" focusable="false" width="14" height="14" viewBox="0 0 10 10" class="expand-help__icon expand-help__icon--arrow-right" aria-hidden="true"> <title ></title> <polygon points="0,0, 0,10 8.5,5"></polygon> </svg> </button> </script> </section> </form> <h2 class="heading-medium">If you do not accept our cookie policy</h2> <p>If you do not want to accept our cookie policy on your own computer you can:</p> <ul class="list-bullet"> <li>use an internet access device in your jobcentre on which cookies have been accepted</li> <li>claim Universal Credit over the telephone (only in some circumstances)</li> </ul> <p> Find out more about how to <a rel="external" href="http://web.archive.org/web/20230314173326/http://aboutcookies.org/"> manage or delete cookies. </a> </p> <h2 class="heading-medium">GOV.UK services</h2> <p>We may link to some GOV.UK services which can set additional cookies and have 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