Manychat Changelog

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format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal } html {--borderradius-base: 4px;--config--main-border-base-color: #edf2edff;--config--main-button-base-font-color: #1a1a1a;--config--main-button-base-font-family: CoFoSansMono;--config--main-button-base-font-weight: 600;--config--main-button-base-radius: 3px;--config--main-button-base-texttransform: uppercase;--config--main-color-alert: #ed5937ff;--config--main-color-brand: #3b42c4ff;--config--main-color-brand-secondary: #000000ff;--config--main-color-contrast: #2aaae1;--config--main-color-day: #f0f2f6;--config--main-color-day-dark: #ededed;--config--main-color-day-light: #fff;--config--main-color-disabled: #f6f8faff;--config--main-color-dusk: #a7aeb5;--config--main-color-dusk-dark: #616a73;--config--main-color-dusk-light: #d5d7db;--config--main-color-highlighted: #B0DFF3;--config--main-color-info: #3b42c4ff;--config--main-color-night: #000000ff;--config--main-color-night-inverted: #f5f5f5;--config--main-color-night-light: #2b2b2b;--config--main-color-success: #3cb54aff;--config--main-font-base-lineheight: 1.5;--config--main-font-base-stack: Rooftop;--config--main-font-base-style: normal;--config--main-font-base-weight: normal;--config--main-font-secondary: Rooftop;--config--main-fonts: @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal };--config--main-header-font-weight: 600;--config-anchor-base-color: #3b42c4ff;--config-anchor-base-hover-color: #3b42c4ff;--config-avatar-notification-background-color: #3b42c4ff;--config-body-background-color: #edf2edff;--config-body-wrapper-background-color: transparent;--config-body-wrapper-box-shadow: 0 0 0 transparent;--config-body-wrapper-max-width: 100%;--config-button-cancel-active-background-color: #DA5C5C;--config-button-cancel-active-border-color: #DA5C5C;--config-button-cancel-active-color: #fff;--config-button-cancel-background-color: #F76767;--config-button-cancel-border-color: #F76767;--config-button-cancel-border-radius: 4px;--config-button-cancel-border-width: 1px;--config-button-cancel-box-shadow: 0 0 0 transparent;--config-button-cancel-color: #fff;--config-button-cancel-hover-background-color: #DA5C5C;--config-button-cancel-hover-border-color: #DA5C5C;--config-button-cancel-hover-color: #fff;--config-button-cta-active-background-color: #3B42C4;--config-button-cta-active-border-color: #3B42C4;--config-button-cta-active-border-width: 1px;--config-button-cta-active-box-shadow: 0 0 0 transparent;--config-button-cta-active-color: #ffffff;--config-button-cta-background-color: #3B42C4;--config-button-cta-border-color: #3B42C4;--config-button-cta-border-radius: 4px;--config-button-cta-border-width: 1px;--config-button-cta-box-shadow: 0 0 0 transparent;--config-button-cta-color: #ffffff;--config-button-cta-focus-background-color: #393fbcff;--config-button-cta-focus-border-color: #353bb0ff;--config-button-cta-focus-border-width: 1px;--config-button-cta-focus-color: #ffffff;--config-button-cta-hover-background-color: #00F6FF;--config-button-cta-hover-border-color: #00F6FF;--config-button-cta-hover-border-width: 1px;--config-button-cta-hover-box-shadow: 0 0 0 transparent;--config-button-cta-hover-color: #000;--config-button-cta-spinner-color: #fff;--config-button-cta-spinner-hover-color: #fff;--config-button-secondary-active-background-color: #383A9E;--config-button-secondary-active-border-color: #322c74;--config-button-secondary-active-border-width: 1px;--config-button-secondary-active-box-shadow: 0 0 0 transparent;--config-button-secondary-active-color: #ffffff;--config-button-secondary-background-color: #5050D6;--config-button-secondary-border-color: #fff;--config-button-secondary-border-radius: 4px;--config-button-secondary-border-width: 1px;--config-button-secondary-box-shadow: 0 0 0 transparent;--config-button-secondary-color: #fff;--config-button-secondary-focus-background-color: #000000ff;--config-button-secondary-focus-border-color: #000000ff;--config-button-secondary-focus-border-width: 1px;--config-button-secondary-focus-color: #fff;--config-button-secondary-hover-background-color: #383A9E;--config-button-secondary-hover-border-color: #322c74;--config-button-secondary-hover-border-width: 1px;--config-button-secondary-hover-box-shadow: 0 0 0 transparent;--config-button-secondary-hover-color: #ffffff;--config-button-secondary-spinner-color: #fff;--config-button-secondary-spinner-hover-color: #fff;--config-button-toggle-active-background-color: #5050d666;--config-button-toggle-active-border-color: #383A9E;--config-button-toggle-active-color: #383A9E;--config-button-toggle-background-color: rgba(0,0,0,0);--config-button-toggle-border-color: #5050D6;--config-button-toggle-border-radius: 4px;--config-button-toggle-border-width: 1px;--config-button-toggle-box-shadow: 0 0 0 transparent;--config-button-toggle-color: #5050D6;--config-button-toggle-filled-background-color: #3b42c4ff;--config-button-toggle-filled-color: #fff;--config-button-toggle-filled-pseudo-color: #fff;--config-button-toggle-filled-spinner-color: #fff;--config-button-toggle-focus-border-color: #353bb0ff;--config-button-toggle-hover-background-color: #5050d633;--config-button-toggle-hover-border-color: #5050D6;--config-button-toggle-hover-color: #5050D6;--config-button-toggle-on-active-background-color: #fff;--config-button-toggle-on-active-border-color: #322c74;--config-button-toggle-on-active-color: #322c74;--config-button-toggle-on-background-color: #5050D6;--config-button-toggle-on-border-color: #5050D6;--config-button-toggle-on-border-radius: 4px;--config-button-toggle-on-border-width: 1px;--config-button-toggle-on-box-shadow: 0 0 0 transparent;--config-button-toggle-on-color: #ffffff;--config-button-toggle-on-hover-background-color: #fff;--config-button-toggle-on-hover-border-color: #5050D6;--config-button-toggle-on-hover-color: #322c74;--config-button-toggle-outline-background-color: #3b42c4ff;--config-button-toggle-outline-color: #3b42c4ff;--config-button-toggle-outline-pseudo-color: #3b42c4ff;--config-button-toggle-outline-spinner-color: #3b42c4ff;--config-content-type-article-color: #fff;--config-cookie-modal-background-color: rgba(60,60,60,.9);--config-cookie-modal-color: #fff;--config-create-topic-type-icon-color: #000000ff;--config-cta-close-button-color: #a7aeb5;--config-cta-icon-background-color: #3b42c4ff;--config-cta-icon-check: #fff;--config-editor-comment-toolbar-background-color: #fff;--config-editor-comment-toolbar-button-color: #000000ff;--config-editor-comment-toolbar-button-hover-color: #3b42c4ff;--config-footer-background-color: #000000ff;--config-footer-color: #fff;--config-header-color: #000000ff;--config-header-color-inverted: #f5f5f5;--config-hero-background-position: top left;--config-hero-color: #000000ff;--config-hero-font-weight: bold;--config-hero-stats-background-color: #fff;--config-hero-stats-counter-font-weight: bold;--config-hero-text-shadow: none;--config-input-focus-color: #3b42c4ff;--config-link-base-color: #000000ff;--config-link-base-hover-color: #3b42c4ff;--config-link-hover-decoration: none;--config-main-navigation-background-color: #3b42c4;--config-main-navigation-border-bottom-color: transparent;--config-main-navigation-border-top-color: transparent;--config-main-navigation-dropdown-background-color: #fff;--config-main-navigation-dropdown-color: #2b3346;--config-main-navigation-dropdown-font-weight: normal;--config-main-navigation-nav-color: #ffffff;--config-main-navigation-nav-font-weight: normal;--config-main-navigation-nav-link-color: #ffffff;--config-main-navigation-search-placeholder-color: #a7aeb5ff;--config-mention-selector-hover-selected-color: #fff;--config-meta-link-font-weight: normal;--config-meta-link-hover-color: #3b42c4ff;--config-meta-text-color: #a7aeb5ff;--config-notification-widget-background-color: #a5d8e0ff;--config-notification-widget-color: #000000ff;--config-pagination-active-page-color: #3b42c4ff;--config-paging-item-hover-color: #3b42c4ff;--config-pill-color: #fff;--config-powered-by-insided-display: visible;--config-profile-user-statistics-background-color: #fff;--config-sharpen-fonts: true;--config-sidebar-widget-color: #000000ff;--config-sidebar-widget-font-family: Rooftop;--config-sidebar-widget-font-weight: 600;--config-ssi-header-height: auto;--config-ssi-header-mobile-height: auto;--config-subcategory-hero-color: #000000ff;--config-tag-modify-link-color: #3b42c4ff;--config-tag-pill-background-color: #f8f8f8;--config-tag-pill-hover-background-color: #c7ceffff;--config-tag-pill-hover-border-color: #3b42c4ff;--config-tag-pill-hover-color: #3b42c4ff;--config-thread-list-best-answer-background-color: #3cb54a0d;--config-thread-list-best-answer-border-color: #3cb54aff;--config-thread-list-mod-break-background: #3b42c40d;--config-thread-list-mod-break-border-color: #3b42c4ff;--config-thread-list-sticky-topic-background: #3b42c4f2;--config-thread-list-sticky-topic-border-color: #3b42c4ff;--config-thread-list-sticky-topic-flag-color: #3b42c4ff;--config-thread-list-topic-button-subscribe-border-width: 1px;--config-thread-list-topic-title-font-weight: bold;--config-thread-pill-answer-background-color: #3cb54aff;--config-thread-pill-author-background-color: #3b42c4ff;--config-thread-pill-author-color: #fff;--config-thread-pill-question-background-color: #f7df21ff;--config-thread-pill-question-color: #fff;--config-thread-pill-sticky-background-color: #3b42c4ff;--config-thread-pill-sticky-color: #fff;--config-topic-page-answered-field-icon-color: #3cb54aff;--config-topic-page-answered-field-link-color: #3b42c4ff;--config-topic-page-header-font-weight: 600;--config-topic-page-post-actions-active: #3b42c4ff;--config-topic-page-post-actions-icon-color: #a7aeb5;--config-topic-page-quote-border-color: #edf2edff;--config-topic-question-color: #f7df21ff;--config-widget-box-shadow: 0 2px 4px 0 rgba(0,0,0,0.08);--config-widget-cta-background-color: #000000ff;--config-widget-cta-color: #000000ff;--config-widget-tabs-font-weight: normal;--config-widget-tabs-forum-list-header-color: #000000ff;--config-widget-tabs-forum-list-header-hover-color: #3b42c4ff;--config-card-border-radius: 4px;--config-card-border-width: 0px;--config-card-background-color: #ffffff;--config-card-hover-background-color: #ffffff;--config-card-hover-title-color: #5050D6;--config-card-hover-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.08);--config-card-active-background-color: #ffffff;--config-sidebar-background-color: transparent;--config-sidebar-border-color: transparent;--config-sidebar-border-radius: 3px;--config-sidebar-border-width: 1px;--config-sidebar-shadow: 0 0 0 transparent;--config-sidebar-widget-username-color: #000000ff;--config-username-hover-color: #3b42c4ff;--config-username-hover-decoration: none;--config-content-type-survey-background-color: #322c75;--config-content-type-survey-color: #fff;--config-checkbox-checked-color: #322c75;--config-content-type-article-background-color: #322c75;--config-main-navigation-dropdown-hover-color: #322c75;--config-meta-icon-color: #a7aeb5;--config-tag-pill-border-color: #e3e4ec;--config-tag-pill-color: #2b3346;--config-username-color: #322c75;--config-widget-tabs-active-border-color: #322c75;--config-widgets-action-link-color: #322c75;--config-button-border-width: 1px;--config-button-border-radius: 4px;--config-button-cta-hover-border-radius: 4px;--config-button-cta-active-border-radius: 4px;--config-button-secondary-hover-border-radius: 4px;--config-button-secondary-active-border-radius: 4px;--config-button-toggle-hover-border-radius: 4px;--config-button-toggle-active-border-radius: 4px;--config-button-toggle-on-hover-border-radius: 4px;--config-button-toggle-on-active-border-radius: 4px;--config-button-cancel-hover-border-radius: 4px;--config-button-cancel-active-border-radius: 4px;--config-button-toggle-hover-border-width: 1px;--config-button-toggle-active-border-width: 1px;--config-button-toggle-on-hover-border-width: 1px;--config-button-toggle-on-active-border-width: 1px;--config-button-cancel-hover-border-width: 1px;--config-button-cancel-active-border-width: 1px;}</style> <div data-preact="shared/modules/Layout/Devtool/index" class="" data-props="{}"><undefined></undefined></div> <link 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that maximize engagement within Instagram's 24-hour messaging rule. It allows creators to execute a range of automated actions\u2014such as asking followers to engage further, collecting emails, gathering phone numbers, and following up with additional offers\u2014 all within a few clicks.<\/p><p>\u00a0<\/p><h3><strong>\ud83d\udd11 Key benefits\u00a0<\/strong><\/h3><p>\u00a0<\/p><p>- <strong>Easy click, Beyond CGT:<\/strong>\u00a0CGT is not the only functional quick automation suggests, instead you can setup 5 high-value use cases within a few clicks<\/p><p>- <strong>Visual interface:<\/strong>\u00a0shows the content and conversation in action, reducing doubts\/insecurities about publishing the automation<\/p><p>- <strong>More value in less time:<\/strong>\u00a0by showing the possibility of building a fully integrated conversation that acts as a marketing or sales funnel, users will see the power of DM automation easily<\/p><p>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><p>\ud83d\udcd6 Find a step-by-step guide in our Help Center <a href=\"https:\/\/help.manychat.com\/hc\/en-us\/articles\/16654065283100-Manychat-Quick-Automations\">here<\/a>.<\/p><\/div><\/div><\/section><p>\u00a0<\/p><p>Test out the Quick Automations now and let us know what you think in the comments!\u00a0<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/df15d9b8-4630-4e50-9762-749bba473ec9_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":0,"likes":4,"votes":0,"views":189,"voteSet":[],"likeSet":["5014","89","8047","100"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"98","username":"Inessa Arshakian","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/24046932-583b-431a-b0bb-a3ac99f38fe1.png"},"lastContributor":{"id":"98","username":"Inessa Arshakian","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/24046932-583b-431a-b0bb-a3ac99f38fe1.png"},"createdAt":"2024-11-13T15:16:48+00:00","lastActivityAt":"2024-11-19T12:39:40+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["4"],"lastPostId":0,"publishedAt":"2024-11-19T12:39:40+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-11-13T15:16:48+00:00","moderationStatus":{"repliedSinceLastModeration":0,"isModerated":true},"unreadByTeam":{"replyCount":0,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-11-13T15:16:48+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"51","publicId":"4200","title":"Revamped Instagram Templates","content":"<p>We've rolled out 20 updated Instagram templates designed to make it easier for you to start and optimize Instagram automations across English, Spanish, and Portuguese. This refresh comes with simplified instructions, localized copy, and visuals tailored for user-friendly, impactful engagement.<\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><p><strong>\ud83d\udd25 Key Features<\/strong><\/p><\/div><\/section><p>The updated templates enable you to address a wide range of use-cases like:<\/p><ul><li>Selling products in DMs<\/li>\t<li>Growing followers from comments<\/li>\t<li>Generating leads with Stories<\/li>\t<li>Growing your email list<\/li>\t<li>Turning reels Into sales &amp; much more<\/li><\/ul><section class=\"callout callout-green\"><div><p><strong>\ud83d\udd25 Key Benefits<\/strong><\/p><\/div><\/section><ul><li>Packaged use cases to simplify template selection and alignment with your goals<\/li>\t<li>Streamlined, localized templates for clear, effective messaging flows in English, Spanish and Portuguese<\/li>\t<li>Improved usability with concise instructions and visuals to guide setup<\/li><\/ul><section class=\"callout callout-gray\"><div><p><strong>\ud83d\ude80 How to use it:<\/strong><\/p><\/div><\/section><ol><li>There are 2 ways of navigating to templates:\t<ul><li>From your Manychat homepage, click on \u201cExplore all templates\u201d to view the full list of templates OR<\/li>\t\t<li>Click on \u201cAutomation\u201d in the menu \u2013&gt; \u201c+ New Automation\u201d and this should open up the templates window where you can choose a template to start (<\/li>\t<\/ul><\/li>\t<li>Select a template\t<ul><li>Select the template you want and then click \u201cSet Up Template\u201d<\/li>\t<\/ul><\/li>\t<li>Customize and set live\t<ul><li>Once you are in the template setup phase, you can customize the template by changing text, links and any other component that you\u2019d like. Once you\u2019re ready, click on the \u201cSet Live\u201d button at the top right to set it live.<\/li>\t<\/ul><\/li><\/ol><p>\u00a0<\/p><p>Start with a pre-built template to save time, simplify your workflow, and launch powerful automations in minutes!<\/p><p>\u00a0<\/p><p>We\u2019d love to hear your feedback! Share your thoughts\u00a0in the thread below.<\/p><p><\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/a55e29de-7a83-4e5a-a39d-46bd85c337f3_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":0,"likes":5,"votes":0,"views":60,"voteSet":[],"likeSet":["5014","100","89","107","8047"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"11114","username":"NamiFromManychat","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/d91ebd26-54d5-4227-a970-7b1482343f44.png"},"lastContributor":{"id":"11114","username":"NamiFromManychat","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/d91ebd26-54d5-4227-a970-7b1482343f44.png"},"createdAt":"2024-11-18T18:15:29+00:00","lastActivityAt":"2024-11-18T18:15:35+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["17"],"lastPostId":0,"publishedAt":"2024-11-18T18:15:35+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-11-18T18:15:29+00:00","moderationStatus":{"repliedSinceLastModeration":0,"isModerated":true},"unreadByTeam":{"replyCount":0,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-11-18T18:15:29+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"49","publicId":"3988","title":"Deprecation of Send-To-Messenger Website Widgets","content":"<p>Hey everyone,<\/p><p>We want to let you know that Facebook widgets that allow you to send automated messages from web into Facebook Messenger will no longer be available to use for initiating Manychat-powered conversations and automations.<\/p><p>\u00a0<\/p><p><strong>What\u2019s happening?<\/strong><\/p><p>Meta announced that starting September 30, 2024, this feature will no longer be available. You can continue using features like <a href=\"http:\/\/m.me\/\">m.me<\/a> links that redirect people to a person, page, or conversation in Messenger.<\/p><p>For Manychat users, this means we\u2019ll be saying goodbye to this functionality in the interface and that any automation setup using web widgets will no longer trigger automations from Manychat.<\/p><p>\u00a0<\/p><p><strong>What now?<\/strong><\/p><ol><li>The good news is that we\u2019ve got you covered. You can simply <strong>use the <a href=\"https:\/\/help.manychat.com\/hc\/en-us\/articles\/14281358848924-Messenger-Ref-URL\">Messenger Ref URL<\/a><\/strong> to redirect users from websites to the chat with a Manychat Automation<\/li>\t<li>You\u2019ll want to <strong>revisit automations<\/strong> and <strong>remove web HTML<\/strong> widget code for triggered from Modal (for both Messenger &amp; SMS), Page Takeover, Buttons, Box, Landing and Checkbox.<\/li>\t<li>To avoid any \u201cdead end\u201d automations from former web widgets, <strong>choose new triggers<\/strong> you want instead of website widgets.<\/li><\/ol><p>\u00a0<\/p><p><strong>When will this happen?<\/strong><\/p><p>Because the functionality has been removed by Meta, we will remove this from Manychat on November 11, 2024. We understand that this change may pose a challenge to your existing workflow and we apologize for any inconvenience.<\/p><p>\u00a0<\/p><p>We appreciate your understanding and please know that we are working tirelessly to make Manychat work better for you!<\/p><p><\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/f5e15488-d0a7-49ad-aa74-a4788451b6ea_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":0,"likes":0,"votes":0,"views":264,"voteSet":[],"likeSet":[],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"107","username":"Natalie Evseyeva","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/e249c1c0-0c88-430a-bdd9-cb8f3a7eff35.png"},"lastContributor":{"id":"107","username":"Natalie Evseyeva","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/e249c1c0-0c88-430a-bdd9-cb8f3a7eff35.png"},"createdAt":"2024-10-31T12:54:10+00:00","lastActivityAt":"2024-10-31T12:55:45+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["6"],"lastPostId":0,"publishedAt":"2024-10-31T12:55:45+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-10-31T12:54:10+00:00","moderationStatus":{"repliedSinceLastModeration":0,"isModerated":true},"unreadByTeam":{"replyCount":0,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-10-31T12:54:10+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"48","publicId":"3291","title":"Introducing WhatsApp Ice Breakers! \ud83e\uddca","content":"<p>We\u2019re excited to announce a brand-new feature for WhatsApp on Manychat: Ice Breakers!<br \/><br \/>This update allows you to engage customers right from the start of their interaction with your business on WhatsApp.<\/p><p><br \/><strong>What are Ice Breakers?<\/strong>\u00a0Ice Breakers are pre-set questions that appear as clickable buttons at the beginning of a WhatsApp conversation. These buttons can help users find the information they need quickly, improving their experience and increasing engagement.<\/p><p><br \/><strong>\ud83d\udd11 Key Benefits:<\/strong><\/p><ul><li><strong>Proactive Assistance:<\/strong>\u00a0Answer common questions before they\u2019re even asked.<\/li>\t<li><strong>Seamless Navigation:<\/strong>\u00a0Guide new contacts through your offerings or services.<\/li>\t<li><strong>Enhanced Engagement:<\/strong>\u00a0Provide an option to connect with a human agent or trigger specific automations.<\/li><\/ul><p><strong>How to Set It Up:<\/strong>\u00a0Setting up Ice Breakers is simple! Navigate to Settings &gt; WhatsApp &gt; Ice Breakers, and add up to four questions. Link these to your existing automations, and you\u2019re good to go!<\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><div><p>\u00a0Check out <a href=\"https:\/\/help.manychat.com\/hc\/en-us\/articles\/15406423857052-Ice-Breakers-for-WhatsApp\">this Help Center article<\/a> to learn more.\u00a0<\/p><\/div><\/div><\/section><p>\u00a0<\/p><section class=\"callout callout-yellow\"><div><p>\u26a0\ufe0f We have recently noticed a bug in some iOS devices, and advice the users to contact WhatsApp application support directly to report this issue.<\/p><\/div><\/section>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/a39cdfa7-abdc-4d7a-a7a4-156c909d5529_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":3,"likes":5,"votes":0,"views":266,"voteSet":[],"likeSet":["100","6208","89","107","654"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"5014","username":"Raquel C","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png"},"lastContributor":{"id":"5014","username":"Raquel C","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png"},"createdAt":"2024-09-06T13:33:34+00:00","lastActivityAt":"2024-11-14T10:35:31+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["5"],"lastPostId":123,"publishedAt":"2024-09-06T13:37:18+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-09-06T13:33:34+00:00","moderationStatus":{"repliedSinceLastModeration":0,"isModerated":true},"unreadByTeam":{"replyCount":0,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-09-06T13:33:34+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"47","publicId":"2760","title":"Pause automation for certain contacts","content":"<section class=\"callout callout-green\"><div><div><p>\ud83c\udfa8 Pause automation for certain contacts: No more automation interruptions for family and friends.<\/p><\/div><\/div><\/section><p>\u00a0<\/p><p>We\u2019re bringing you even more granular filters for your automations! Now, you can exclude friends and family from your Manychat automations. Our recent update allows you to manually pause all automations (forever) for a select number of contacts. This means that your personal conversations stay <em>personal \u2014<\/em> and your automations won\u2019t get in the way of your chat with grandma.<\/p><p>\u00a0<\/p><p><strong>\ud83d\udd11 Key Points:<\/strong><\/p><ul><li><strong>No contact limit:<\/strong> Pause an automation for as many users as you wish.<\/li>\t<li><strong>Switch it back:<\/strong> Un-pause automations at any time by going back to the livechat.<\/li><\/ul><p>\u00a0<\/p><p>Go to Manychat!<\/p><p>\u00a0<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/291027a6-d2ba-4366-b08b-643d502d290f_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":4,"likes":7,"votes":0,"views":427,"voteSet":[],"likeSet":["64","89","7062","1330","107","1588","2450"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"98","username":"Inessa Arshakian","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/24046932-583b-431a-b0bb-a3ac99f38fe1.png"},"lastContributor":{"id":"9756","username":"Rhstemann","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/fc5b106f-d60d-4425-a02c-048fdded2226.png"},"createdAt":"2024-07-31T12:28:22+00:00","lastActivityAt":"2024-09-14T00:07:14+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["9"],"lastPostId":112,"publishedAt":"2024-07-31T12:28:37+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-07-31T12:28:22+00:00","moderationStatus":{"repliedSinceLastModeration":4,"isModerated":true},"unreadByTeam":{"replyCount":4,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-07-31T12:28:22+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"46","publicId":"2555","title":"\ud83e\udea1 Tailor AI step for each lead with personalized fields","content":"<p>AI Step is evolving! We\u2019re excited to announce new functionality that allows you to incorporate user fields, system fields, and bot fields directly into your scripts. This update provides more personalization and adaptability, enhancing how you interact with users through automation.<\/p><p><strong>\ud83d\udd25 Key Features:<\/strong><\/p><ol><li><strong>Field Integration:<\/strong>\t<ul><li><strong>User Fields:<\/strong> Personalize interactions by incorporating data specific to each user, such as names, preferences, and previous interactions.<\/li>\t\t<li><strong>System Fields:<\/strong> Leverage system data subscription date, whatsapp ID and more to make your conversations more contextually aware.<\/li>\t\t<li><strong>Bot Fields:<\/strong> Utilize bot-specific information to maintain consistency and accuracy across different conversations and scenarios, such as a #DiscountField<\/li>\t<\/ul><\/li>\t<li><strong>Enhanced Personalization:<\/strong>\t<ul><li>With these integrations, your AI Step can now deliver highly personalized and relevant messages, tailoring each interaction to the individual user\u2019s context.<\/li>\t<\/ul><\/li><\/ol><p><strong>\ud83c\udf1f Why You Need It:<\/strong><\/p><ul><li><strong>Deepen Engagement:<\/strong> Personalized messages resonate more, fostering deeper connections and engagement.<\/li>\t<li><strong>Boost Effectiveness:<\/strong> Context-aware conversations can significantly enhance user satisfaction and conversion rates.<\/li><\/ul><p><strong>\ud83d\ude80 How to use it:<\/strong><\/p><ul><li>Simply update your AI Step scripts to include these new fields by clicking the brackets below each Script text box.<\/li><\/ul><p><\/p><p>\u00a0<\/p><section class=\"callout callout-blue\"><div><p><strong>Ready to supercharge your Manychat Pro account? <\/strong>Activate the Manychat AI Add-on today and experience the ultimate marketing transformation! \ud83d\udc49\u00a0 Watch our 3 minute tour <a href=\"https:\/\/www.loom.com\/share\/cbfd1d1bcc1a400aa1b2bd59a109ba5e?sid=b51fed74-469e-4a43-bb49-e327e10ab53b\">here<\/a>\u00a0<\/p><\/div><\/section>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/bbdd9f47-5e66-46f2-b16a-0724e0f5ad07_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":10,"likes":11,"votes":0,"views":545,"voteSet":[],"likeSet":["101","8106","89","6618","8047","763","107","568","8501","1330","11992"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"20","username":"Trilce Jir\u00f3n Garro","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/875f98d2-b1e3-445c-9677-9d182a694596.png"},"lastContributor":{"id":"763","username":"Samantha Wong","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/b8df488e-aa1d-471e-82b3-c067866c6f12.png"},"createdAt":"2024-07-17T12:03:10+00:00","lastActivityAt":"2024-11-14T07:44:03+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["8"],"lastPostId":122,"publishedAt":"2024-07-17T12:05:31+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-07-17T12:03:10+00:00","moderationStatus":{"repliedSinceLastModeration":2,"isModerated":true},"unreadByTeam":{"replyCount":2,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-07-17T12:03:10+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"45","publicId":"2539","title":"AI Step: Introducing automated Follow-Ups + response time update \ud83d\udd25","content":"<p>Your AI Step just got even smarter and faster \ud83d\udd25 introducing <strong>Automated Follow-Ups<\/strong>: an update that will allow your automated conversations to immediately send a follow up text to anyone who hasn\u2019t replied to a question on your script in 30 minutes, plus a speed improvement that drastically increased the speed of response.<\/p><p>\u00a0<\/p><p><strong>\ud83d\udd25 Key Features:<\/strong><\/p><ol><li><strong>AI Step:<\/strong> Automate conversations and complex user interactions with AI-driven scripts.\t<ul><li>Automated Follow Up: your AI Step will now wait 30 minutes for an answer, offering a follow up message afterwards to remind the user of a pending reply on their side.<\/li>\t<\/ul><\/li>\t<li><strong>Efficiency:<\/strong> our team has a commitment to increasing efficiency and accuracy of our AI. We have released an update that makes response time faster and nearly immediate.<\/li><\/ol><p><strong>\ud83c\udf1f Why You Need It:<\/strong><\/p><ul><li>\t<p><strong>Reengage with your leads:<\/strong><\/p>\t<p>Life happens, sometimes you need a gentle reminded to go back to a conversation<\/p>\t<\/li>\t<li>\t<p><strong>Increase conversion:<\/strong><\/p>\t<p>Since AI Step can perform tasks like offering products, services, and lead qualification, being present and assisting your leads helps you increase conversion by default.<\/p>\t<\/li><\/ul><p><strong>\ud83d\ude80 How to use it:<\/strong><\/p><ul><li>Manychat added this to your AI Step! So no need to take any action<\/li><\/ul><p>\u00a0<\/p><p>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><div><p>Ready to supercharge your Manychat Pro account? <strong>Activate the Manychat AI Add-on<\/strong> <strong>today<\/strong> and <strong>experience the ultimate marketing transformation<\/strong>!<br \/>\ud83d\udc49\u00a0Watch our 3 minute tour <a href=\"https:\/\/www.loom.com\/share\/cbfd1d1bcc1a400aa1b2bd59a109ba5e?sid=b51fed74-469e-4a43-bb49-e327e10ab53b\">here<\/a>.<\/p><\/div><\/div><\/div><\/section>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/9235d409-89cf-40df-b998-e3a06c0dd8ec_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":7,"likes":7,"votes":0,"views":626,"voteSet":[],"likeSet":["5014","8047","605","89","8106","107","470"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"20","username":"Trilce Jir\u00f3n Garro","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/875f98d2-b1e3-445c-9677-9d182a694596.png"},"lastContributor":{"id":"10399","username":"SergioG","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/ec187faa-359c-4b85-a117-4869ec6a4317.png"},"createdAt":"2024-07-16T11:20:15+00:00","lastActivityAt":"2024-10-01T00:52:45+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["8"],"lastPostId":117,"publishedAt":"2024-07-16T11:21:25+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-07-16T11:20:15+00:00","moderationStatus":{"repliedSinceLastModeration":7,"isModerated":true},"unreadByTeam":{"replyCount":7,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-07-16T11:20:15+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"44","publicId":"2155","title":"\ud83d\udc4b Greet new customers with the WhatsApp welcome message! [Temporarily Suspended]","content":"<section class=\"callout callout-red\"><div><p><strong>Update:\u00a0<\/strong>After we contacted the Meta team, they informed us that the Welcome Message feature had been <strong>temporarily suspended<\/strong>.<br \/>As a result, this feature is currently unavailable for businesses. Our team is actively working to reflect these changes in the Manychat UI and update the relevant documentation. We understand this may cause some inconvenience, and we sincerely apologize.\u00a0<\/p><\/div><\/section><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Welcome Messages<\/strong><\/span><span style=\"color:#000000;\"> are now available to you by using WhatsApp for Manychat. Now you can send a message to your WhatsApp contact as soon as they open a chat with you! No more waiting on them to trigger an automation. We\u2019re so excited to announce this highly anticipated and requested feature!<\/span><\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><div><p><strong><span style=\"color:#000000;\">Here\u2019s everything you need to know about this feature and how to set it up\u00a0\ud83d\udc47<\/span><\/strong><\/p><\/div><\/div><\/section><p>\u00a0<\/p><h3><strong><span style=\"color:#000000;\">What is the Welcome Message?\u00a0\u2139\ufe0f<\/span><\/strong><\/h3><p><span style=\"color:#000000;\">Your Welcome Message is a preset message that will be sent to every customer that opens up a chat with your business for the first time. Once you exchange messages, if the user reopens the chat, they won\u2019t receive the message again. It\u2019s similar to a Default Reply with one key difference: you don\u2019t have to wait on them to send a message first!<\/span><\/p><p>\u00a0<\/p><h3><span style=\"color:#000000;\"><strong>Key Benefits\u00a0\ud83d\udd25<\/strong><\/span><\/h3><ul><li><span style=\"color:#000000;\"><strong>Immediate Engagement<\/strong><\/span><span style=\"color:#000000;\">: Contact everyone who clicks on your WhatsApp link as quickly as possible!<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Grow Your Contact List: <\/strong><\/span><span style=\"color:#000000;\">Now you can record the contact information of every user who opens up a chat with your business! Your lead list will thank you!<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Streamlined Communication<\/strong><\/span><span style=\"color:#000000;\">: Remove friction by providing users with important information or a warm greeting without waiting for them to message first.<\/span><\/li><\/ul><p>\u00a0<\/p><h3><span style=\"color:#000000;\"><strong>How to Set Up the Welcome Message\u00a0\ud83e\uddd1\u200d\ud83d\udcbb<\/strong><\/span><\/h3><p>\u00a0<\/p><p><span style=\"color:#000000;\">Setting up your Welcome Message is straightforward and can be done in a few simple steps:<\/span><\/p><ol><li>\t<h3><span style=\"color:#000000;\"><strong>From the Main Page<\/strong><\/span><span style=\"color:#000000;\">:<\/span><\/h3>\t<figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/d759752d-2276-4740-acb4-c3126baee230.png\" \/><\/figure><\/li><\/ol><ul><li><span style=\"color:#000000;\">Look for the new card on the main page that prompts you to set up a Welcome Message.<\/span><\/li>\t<li><span style=\"color:#000000;\">Click on this card to begin the setup process.<\/span><\/li><\/ul><p>\u00a0<\/p><ol start=\"2\"><li>\t<h3><span style=\"color:#000000;\"><strong>Via Basic Automations<\/strong><\/span><span style=\"color:#000000;\">:<\/span><\/h3>\t<figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/f4f49f90-0d41-44d7-9eae-042cca3c214e.png\" \/><\/figure><h3>\u00a0<\/h3>\t<\/li><\/ol><ul><li>\t<p><span style=\"color:#000000;\">Navigate to the basic automations section.<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\">Just as you would set up a default reply, you can configure your Welcome Message here.<\/span><\/p>\t<\/li><\/ul><p>\u00a0<\/p><ol start=\"3\"><li>\t<h3><span style=\"color:#000000;\"><strong>Through WhatsApp Settings<\/strong><\/span><span style=\"color:#000000;\">:<\/span><\/h3>\t<figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/3f0ea4b6-a059-4f31-9b52-25153a0d3ae5.png\" \/><\/figure><p>\u00a0<\/p>\t<\/li><\/ol><ul><li>\t<p><span style=\"color:#000000;\">Go to your WhatsApp settings within Manychat.<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\">You will find an option to define and manage your Welcome Message.<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\">Here, you can specify the message and set it live.<\/span><\/p>\t<\/li><\/ul><h3>\u00a0<\/h3><h3>In the Flow Builder<\/h3><h3>\u00a0<\/h3><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/4d782bb6-8d55-4eed-8345-e15004f653af.png\" \/><\/figure><h3>\u00a0<\/h3><ul><li>\t<p><span style=\"color:#000000;\">Once you\u2019re in the Flow Builder, make sure your trigger is listed as \u201cUser opens a chat with you for the first time.\u201d<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\">Create your Welcome message by including links, keywords, or information that is relevant to any customers who may be visiting your chat.<\/span><\/p>\t<\/li><\/ul><p>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><h3><span style=\"color:#000000;\"><strong>Important Notes\u00a0\u2757<\/strong><\/span><\/h3><ul><li>\t<p><span style=\"color:#000000;\"><strong>Single Use<\/strong><\/span><span style=\"color:#000000;\">: The Welcome Message is designed to be sent only once, the first time a user opens a chat with your business.\u00a0<\/span><\/p>\t<\/li>\t<li>\t<p><span style=\"color:#000000;\"><strong>Single Message<\/strong><\/span><span style=\"color:#000000;\">: You cannot string together multiple messages using the Welcome Message.<\/span><\/p>\t<\/li><\/ul><\/div><\/div><\/section><p>\u00a0<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">Give your users a warm welcome right from the start! Let us know how this feature is working for you and if you have any creative uses of the Welcome Message!\u00a0<\/span><\/p><p><span style=\"color:#000000;\">If you have any questions or need further assistance, feel free to leave a comment below!\u00a0\ud83d\udc47<\/span><\/p><p>\u00a0<\/p><h3>\u00a0<\/h3><h3>\u00a0<\/h3>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/68741b73-c226-4d41-91cc-5d3ad5b2ecca_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":6,"likes":5,"votes":0,"views":918,"voteSet":[],"likeSet":["100","520","89","7067","8509"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"42","username":"David A","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png"},"lastContributor":{"id":"5014","username":"Raquel C","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png"},"createdAt":"2024-06-19T09:32:02+00:00","lastActivityAt":"2024-09-26T12:32:38+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["5"],"lastPostId":116,"publishedAt":"2024-06-19T16:26:18+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-06-19T09:32:02+00:00","moderationStatus":{"repliedSinceLastModeration":0,"isModerated":true},"unreadByTeam":{"replyCount":0,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-06-19T09:32:02+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"42","publicId":"2066","title":"Connect your Instagram to create a Manychat account: easier, simpler, faster","content":"<p>We\u2019re happy to introduce a simplified process for creating a Manychat account for Instagram!<\/p><p>This update allows you to set up your account quickly and effortlessly, without the need for a Facebook account. Just go to the \u2018<em>Create Account\u2019<\/em> section, enter your Instagram credentials, and you\u2019re ready to rock.<\/p><p>\u00a0<\/p><p><strong>\ud83d\udd25 Key benefits:<\/strong><\/p><ul><li><strong>No Facebook Business account needed<\/strong>: Simplify your setup by using only your Instagram credentials.<\/li>\t<li><strong>Quick and easy setup<\/strong>: Get started with Manychat in minutes by following the straightforward registration process.<\/li><\/ul><section class=\"callout callout-green\"><div><div><div><div><p>\ud83d\udcd6 Learn more in the Help Center article: <strong><a href=\"https:\/\/help.manychat.com\/hc\/en-us\/articles\/14281290924444-How-to-connect-Instagram-to-Manychat\">How to connect Instagram to Manychat<\/a><\/strong>.<\/p><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><p>Start your DM automation journey!\u00a0\ud83d\ude80<\/p><p>\u00a0<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/65b12fbf-d6f0-45c0-ba62-f9a6017141c3_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":6,"likes":3,"votes":0,"views":2373,"voteSet":[],"likeSet":["89","5014","107"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"98","username":"Inessa Arshakian","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/24046932-583b-431a-b0bb-a3ac99f38fe1.png"},"lastContributor":{"id":"42","username":"David A","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png"},"createdAt":"2024-06-12T08:45:13+00:00","lastActivityAt":"2024-09-13T20:54:00+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["4"],"lastPostId":111,"publishedAt":"2024-06-13T13:56:16+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-06-12T08:45:13+00:00","moderationStatus":{"repliedSinceLastModeration":0,"isModerated":true},"unreadByTeam":{"replyCount":0,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-06-12T08:45:13+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"43","publicId":"2067","title":"Meta update: Custom audiences is no longer supported by Meta","content":"<p>Starting June 1, 2024, Meta has deactivated sponsored message campaigns. By the end of July, these campaigns will no longer be available, and any active campaigns will be turned off. This change means you will no longer be able to create custom audiences of people who sent a message to your business.<\/p><p><strong>Key Points to Note:<\/strong><\/p><ul><li><strong>Deactivation Timeline<\/strong>: Sponsored message campaigns are deactivated starting June 1, 2024, with complete removal by the end of July.<\/li>\t<li><strong>Impact on Custom Audiences<\/strong>: The ability to create custom audiences based on users who sent messages to your business will be discontinued.<\/li><\/ul><p>\u00a0<\/p><p>Go to Manychat!\u00a0<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/e3dc031d-cb26-4daf-81ba-8b18e2a37be0_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":0,"likes":4,"votes":0,"views":345,"voteSet":[],"likeSet":["5088","89","2450","8509"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"5014","username":"Raquel C","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png"},"lastContributor":{"id":"5014","username":"Raquel C","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png"},"createdAt":"2024-06-12T08:52:39+00:00","lastActivityAt":"2024-06-13T09:36:00+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["6"],"lastPostId":0,"publishedAt":"2024-06-13T09:36:00+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-06-12T08:52:39+00:00","moderationStatus":{"repliedSinceLastModeration":0,"isModerated":true},"unreadByTeam":{"replyCount":0,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-06-12T08:52:39+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"40","publicId":"2046","title":"Keywords are now saved automatically!","content":"<p>Hi Manychat Community!<br \/><br \/>Keywords take time and effort to think of and implement. It gets even harder when you have to consider all the permutations, different languages and potential typos.<\/p><p>To date, you\u2019d have to implement keywords and save them, but to make it that much easier, Manychat will now auto-save them for you, reducing the amount of clicks and steps you have to make to store your keywords.<\/p><p>Happy automating!\u00a0\ud83d\ude4c<\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><div><div><div><div><p>We\u2019d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/d4971836-5250-42a2-b7df-61a9b769a864_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":0,"likes":3,"votes":0,"views":130,"voteSet":[],"likeSet":["107","100","89"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"5014","username":"Raquel C","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png"},"lastContributor":{"id":"5014","username":"Raquel C","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png"},"createdAt":"2024-06-11T12:14:17+00:00","lastActivityAt":"2024-06-12T13:17:12+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["7","16"],"lastPostId":0,"publishedAt":"2024-06-12T13:17:12+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-06-11T12:14:17+00:00","moderationStatus":{"repliedSinceLastModeration":0,"isModerated":true},"unreadByTeam":{"replyCount":0,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-06-11T12:14:17+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"41","publicId":"2047","title":"Boosted IG posts now can be automated \ud83c\udf89","content":"<p>We\u2019re excited to announce a long-awaited <strong>update by Meta<\/strong>: Comment automations now work if you boost the post\/reel on Instagram! This means you can create seamless Instagram post and reel automation with Manychat and <strong>boost<\/strong> these posts directly within the Instagram app.<\/p><p>\u00a0<\/p><p><strong>\ud83d\udd25 Key Benefits:<\/strong><\/p><ul><li><strong>In-App Boosting<\/strong>: Boost your posts directly within the Instagram app and let Manychat handle the automated responses. It\u2019s that simple!<\/li>\t<li><strong>Streamlined Workflow<\/strong>: No need to switch between platforms. Set up your automation in Manychat and boost posts in Instagram app for a smooth and efficient workflow.<\/li><\/ul><p>Start boosting your Instagram automated posts right away!<\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><div><p>We\u2019d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below.\u00a0\ud83d\udc47<\/p><\/div><\/div><\/section><p>\u00a0<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/a1253d5d-fda6-4b77-8d75-cd4be09950ec_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":9,"likes":10,"votes":0,"views":1668,"voteSet":[],"likeSet":["89","5014","106","5088","3407","107","6990","7036","143","6208"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"98","username":"Inessa Arshakian","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/24046932-583b-431a-b0bb-a3ac99f38fe1.png"},"lastContributor":{"id":"11111","username":"VANESSA SAAD","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/b5f38130-bf88-4d38-85f4-09b1af1eec13.png"},"createdAt":"2024-06-11T12:19:23+00:00","lastActivityAt":"2024-10-23T13:20:54+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["4"],"lastPostId":118,"publishedAt":"2024-06-11T14:00:09+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-06-11T12:19:23+00:00","moderationStatus":{"repliedSinceLastModeration":1,"isModerated":true},"unreadByTeam":{"replyCount":1,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-06-11T12:19:23+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"39","publicId":"1882","title":"Let your voice be heard in Live Chat! Voice Messages now available on Desktop","content":"<p>Hi Manychat Community! \ud83d\udc4b<\/p><p>\u00a0<\/p><section><section class=\"callout callout-green\"><div><p><strong>We've officially relaunched this feature!<\/strong><\/p><\/div><\/section><\/section><p>\u00a0<\/p><p><strong>You can now record voice messages in Live Chat on your desktop!<\/strong><\/p><p><em>*Note this feature is only available for Pro accounts and currently only available on WhatsApp with plans to roll out across all channels in the near future.<\/em><\/p><p>\u00a0<\/p><p>Now you have an easier way to have authentic conversations with your customers within Manychat\u2019s Live Chat. By recording a voice message, you can communicate instantly with your customers in one of the world\u2019s favorite ways to communicate.<br \/><br \/>\u2753\u00a0<strong>What does this solve?\u00a0<\/strong>Rather than Live Chat agents having to jump back and forth between Manychat\u2019s mobile app and their desktop app, they can now rely exclusively on whatever application works best for them!<br \/><br \/>\ud83c\udfa4\u00a0<strong>How do I use it?<\/strong>\u00a0Simply go to your Live Chat section within Manychat and click on the microphone icon within the chat window. Make sure you have your audio permissions set up correctly on your computer, and speak! Once you finish your message, click stop, and send your recording to your customer. You can always play back recordings within the Live Chat window.<br \/><br \/><strong>\u2764\ufe0f Do you love this update?<\/strong>\u00a0Comment below to let us know how this changes your Live Chat process, and what other features you would love to see\u00a0\ud83d\udc47<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/474dad77-634f-4cdd-a164-12be27c4f307_thumb.jpg","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":0,"likes":7,"votes":0,"views":399,"voteSet":[],"likeSet":["146","134","89","5672","6490","4198","2450"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"42","username":"David A","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png"},"lastContributor":{"id":"42","username":"David A","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png"},"createdAt":"2024-05-29T14:27:20+00:00","lastActivityAt":"2024-05-29T14:27:20+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["9"],"lastPostId":0,"publishedAt":"2024-05-29T14:29:52+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-05-29T14:27:20+00:00","moderationStatus":{"repliedSinceLastModeration":0,"isModerated":true},"unreadByTeam":{"replyCount":0,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-05-29T14:27:20+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"38","publicId":"1773","title":"\ud83d\udcc8 See how many Comments, Replies and Mentions were automated on Instagram","content":"<p>Hi Manychat community!\u00a0<\/p><p>\u00a0<\/p><p>We all know that Manychat automates Instagram DMs for you \u2014 even when you sleep \u2014 but it\u2019s not always easy to see how many automations have been triggered in the past period without digging into different flows and checking the numbers. Now, you can see exactly how many automations have been triggered on Comments, Story Replies and Story Mentions directly on your Home Tab. Simply sit back and see how Manychat is working for you, while you enjoy your morning coffee\/tea \ud83e\uded6\u00a0\u2615.<\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><p>Check it out and let us know if it\u2019s helpful \ud83d\udc4d<\/p><\/div><\/section><p><\/p><p>\u00a0<\/p><p><strong>\ud83d\udd25 Key Features:<\/strong><\/p><ol><li><strong>Aggregate view on Home tab:<\/strong> See it all in one overview, available directly on your home tab<\/li>\t<li><strong>Last week\u2019s overview:<\/strong> Understand your automation performance for the last week to efficiently plan the upcoming week<\/li>\t<li><strong>Historical data:<\/strong> Get the full picture of how many automations have been triggered by Manychat from the start<\/li>\t<li><strong>Data shown<\/strong>: Comments automations, Story replies, Story mentions, and total stats<\/li><\/ol><p>\u00a0<\/p><section class=\"callout callout-blue\"><div><p>We\u2019d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below\u00a0\ud83d\udc47 or reach out to our support team directly.<\/p><\/div><\/section><p><\/p><p><\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/31884cc1-74de-4eaa-9347-616f479f2adf_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":3,"likes":6,"votes":0,"views":206,"voteSet":[],"likeSet":["100","89","2450","2562","5915","6298"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"5014","username":"Raquel C","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png"},"lastContributor":{"id":"5915","username":"Joaquim","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/b21c76f5-6d92-4ae6-abf7-3baa38418558.png"},"createdAt":"2024-05-22T07:47:47+00:00","lastActivityAt":"2024-05-25T14:49:20+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["4","7","16"],"lastPostId":52,"publishedAt":"2024-05-22T07:51:47+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-05-22T07:47:47+00:00","moderationStatus":{"repliedSinceLastModeration":0,"isModerated":true},"unreadByTeam":{"replyCount":0,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"5014","lastEditedAt":"2024-05-22T07:47:47+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"36","publicId":"1554","title":"Transform Your Marketing Strategy with Manychat AI: The Ultimate Pro Add-on \ud83d\udca5","content":"<p>Hi Manychat Community! \ud83d\udc4b<\/p><p>\u00a0<\/p><p>Are you ready to revolutionize your marketing strategy and achieve ultimate business growth and productivity? We\u2019re thrilled to introduce the<strong> <a href=\"https:\/\/support.manychat.com\/en\/support\/solutions\/articles\/36000501196-power-up-your-chat-marketing-with-manychat-ai\">Manychat AI Add-on<\/a><\/strong>, the ultimate Pro upgrade that supercharges your automation capabilities!<\/p><p>\u00a0<\/p><p><strong>\ud83d\udd25 Key Features of Manychat AI Add-on:<\/strong><\/p><ol><li><strong><a href=\"https:\/\/support.manychat.com\/en\/support\/solutions\/articles\/36000500325-creating-an-ai-step-in-manychat\">AI Step<\/a>:<\/strong> Automate conversations and complex user interactions with AI-driven scripts.<\/li>\t<li><strong><a href=\"https:\/\/support.manychat.com\/en\/support\/solutions\/articles\/36000500326-manychat-ai-intention-recognition\">Intention Recognition<\/a>:<\/strong> Recognize the intent behind user messages to provide accurate responses.<\/li>\t<li><strong><a href=\"https:\/\/support.manychat.com\/en\/support\/solutions\/articles\/36000500625-manychat-ai-flow-builder-assistant\">Flow Builder Assistant<\/a>:<\/strong> Receive tailored Flow suggestions based on your business needs.<\/li>\t<li><strong><a href=\"https:\/\/support.manychat.com\/en\/support\/solutions\/articles\/36000500624-manychat-ai-text-improver\">Text Improver<\/a>:<\/strong> Improve messaging clarity and tone to align perfectly with your brand voice.<\/li><\/ol><p>\u00a0<\/p><p>\ud83c\udfa5\u00a0<strong>Ready to supercharge your Manychat Pro account?<\/strong> Activate the Manychat AI Add-on today and experience the ultimate marketing transformation! Watch our 3-minute tour here:\u00a0<\/p><p><oembed url=\"https:\/\/www.loom.com\/share\/cbfd1d1bcc1a400aa1b2bd59a109ba5e?sid=026486ec-3b8b-4d4b-80af-6d3b56fccb33\"><\/oembed><\/p><p>\u00a0<\/p><p><strong>\ud83c\udf1f Why You Need It:<\/strong><\/p><ul><li>\t<p><strong>Lead Qualification and Conversion:<\/strong>\u00a0Automate lead qualification with Intention Recognition to target high-value leads.<\/p>\t<\/li>\t<li>\t<p><strong>Time and Cost Efficiency:<\/strong>\u00a0Automate repetitive tasks with AI Steps and save valuable time.<\/p>\t<\/li>\t<li>\t<p><strong>Personalized User Journeys:<\/strong>\u00a0Deliver contextualized and relevant responses with Intention Recognition and the Flow Builder Assistant.<\/p>\t<\/li><\/ul><p><strong>\ud83d\ude80 How to Add the Manychat AI Add-on to Your Pro Account:<\/strong><\/p><ol><li><strong>Go to the Billing Section<\/strong>\t<ul><li>Click on the 'Billing' tab in your Manychat dashboard.<\/li>\t<\/ul><\/li>\t<li><strong>Select the Manychat AI Option<\/strong>\t<ul><li>Choose the Manychat AI Add-on for just $29\/month.<\/li>\t<\/ul><\/li>\t<li><strong>Activate and Start Automating!<\/strong>\t<ul><li>Enable the add-on to unlock smarter automations, improve copy, and recognize intent more effectively<\/li>\t<\/ul><\/li><\/ol><p>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><div><div><p><strong>We\u2019d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below<\/strong> \ud83d\udc47\u00a0<\/p><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/f2bc7607-0f68-4b27-a1df-65b7331ae794_thumb.jpg","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":16,"likes":21,"votes":0,"views":1031,"voteSet":[],"likeSet":["20","89","5014","148","152","46","72","52","107","2371","64","99","44","2384","118","2450","470","143","42","33","8106"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"20","username":"Trilce Jir\u00f3n Garro","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/875f98d2-b1e3-445c-9677-9d182a694596.png"},"lastContributor":{"id":"7454","username":"Fran Sprenger","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/05af4a96-a172-432f-bee2-c09d1bdc0a81.png"},"createdAt":"2024-05-08T09:46:38+00:00","lastActivityAt":"2024-06-30T01:27:55+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["8"],"lastPostId":82,"publishedAt":"2024-05-08T10:16:38+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-05-08T09:46:38+00:00","moderationStatus":{"repliedSinceLastModeration":1,"isModerated":true},"unreadByTeam":{"replyCount":1,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"89","lastEditedAt":"2024-05-08T09:46:38+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"34","publicId":"847","title":"\ud83d\udccdSave Locations from WhatsApp Conversations as User Fields","content":"<p>Hi Manychat Community!\u00a0\ud83d\udc4b<\/p><p><br \/><span style=\"color:#000000;\">We\u2019re excited to announce a new, highly requested feature\u00a0<\/span><span style=\"color:#000000;\">\ud83d\ude4c<\/span><span style=\"color:#000000;\"> <\/span><\/p><p><span style=\"color:#000000;\">For a while now, your customers have been able to share their locations with you on live chat, but now within an automation, you can request AND store this information <\/span><span style=\"color:#1d1c1d;\"><span style=\"background-color:#ffffff;\">as a user field. Just use the new <strong>Share Location<\/strong> button!<\/span><\/span><\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><p>\ud83d\ude80 <a href=\"https:\/\/manychat.com\/flowPlayerPage?share_hash=521778124648972_1959cbf4e2f9dd61eb417ab31354f91a72ee61f9\"><span style=\"color:#1155cc;\"><strong><u>Try this new location feature out with this template now!<\/u><\/strong><\/span><\/a><\/p><\/div><\/section><p><span>\u200b<\/span><span>\u200b<\/span><\/p><p><span style=\"color:#000000;\">Check out the video below\u00a0to get a complete overview of the new feature from our WhatsApp Product Designer :<\/span><\/p><oembed url=\"https:\/\/www.loom.com\/share\/193e06d6670d47c78397eae4ae97d53c?sid=2512b72e-63a6-4120-90a2-8b8de0090139\"><\/oembed><p>\u00a0<\/p><p><span style=\"color:#000000;\">Now when you receive location data from your customers within your Manychat automations, you can store it in a user field for future filters and marketing campaigns! <em><strong>This feature is currently available on WhatsApp<\/strong><\/em>, and we have plans to release this for our other channels in the future.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Why is this update important?<\/strong><\/span><\/p><p><span style=\"color:#000000;\">Now you don\u2019t have to manually log a customer\u2019s location or create complicated solutions for receiving or storing a pin! You and your customers can connect easily and know exactly where each other are by simply checking the user field where you stored it. Check out these use cases below:<\/span><\/p><p><span style=\"color:#000000;\">\ud83d\udcb0 <strong>Lead qualification<\/strong>: Do you only serve a certain location? Include this User Input within your flow and make sure you're automatically filtering out the people who are too far away.<\/span><\/p><p><span style=\"color:#000000;\">\ud83d\ude97 <strong>Deliveries<\/strong>: Let your customers tell you exactly where they are so you can deliver your product without manually asking or logging.<\/span><\/p><p><span style=\"color:#000000;\">\u2757 <strong>Repeated support<\/strong>: If your customers need you to be onsite immediately, don\u2019t waste time with the back and forth. Receive their location once, store it for future needs, and be on the road instantly!<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>How do I use it? \ud83e\udd14<\/strong><\/span><\/p><p><span style=\"color:#000000;\">After opening a new flow and a message node, select <strong>User Input<\/strong>\u00a0and change the <strong>Reply Type<\/strong> from <strong>Text<\/strong>\u00a0to <strong>Location<\/strong>:\u00a0<\/span><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/79cf35c7-964b-47ee-99d3-c5dfa4a485ce.png\" \/><\/figure><p>\u00a0<\/p><p><span style=\"color:#000000;\">Afterwards, you can <\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">choose or create a custom field to save the location data, and you can also determine other factors like how many times you would like to retry if the user doesn\u2019t respond.<\/span><\/span><\/p><p><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">When users interact with the <strong>Share Location Button<\/strong>, they'll be prompted to share their location through WhatsApp's native UI. <a href=\"https:\/\/drive.google.com\/file\/d\/1NAsQXjIVBneY3Eq_zywoeb3WgptNQIxU\/view\">Watch the preview<\/a>.\u00a0<\/span><\/span><\/p><p><span style=\"color:#000000;\">Now you can seamlessly request users location data through a Manychat automation! <\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">Also agents on LiveChat now have the ability to preview and interact with the shared location data, further enhancing the support and services you can provide through Manychat.<\/span><\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">You asked, we answered\u00a0<\/span><\/span>\ud83d\ude09<\/p><p>\u00a0<\/p><section class=\"callout callout-blue\"><div><p>\u2764\ufe0f <strong>Do you love this update?<\/strong> Comment below to let us know how this changes your WhatsApp process, and what other features you would love to see\u00a0\ud83d\udc47<\/p><\/div><\/section><p>\u00a0<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/eafc9100-b5d1-42ca-8811-274e5b950763_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":2,"likes":6,"votes":0,"views":239,"voteSet":[],"likeSet":["89","100","106","1574","494","107"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"42","username":"David A","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png"},"lastContributor":{"id":"494","username":"erickkahlke","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/2868328c-ab65-4836-8826-84d79775f69e.png"},"createdAt":"2024-03-19T16:35:53+00:00","lastActivityAt":"2024-03-28T16:21:08+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["5"],"lastPostId":35,"publishedAt":"2024-03-19T16:49:49+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-03-19T16:35:53+00:00","moderationStatus":{"repliedSinceLastModeration":2,"isModerated":true},"unreadByTeam":{"replyCount":2,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"89","lastEditedAt":"2024-03-19T16:35:53+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"32","publicId":"594","title":"Importing Contacts just got even easier!","content":"<p>Hi Manychat Community! \ud83d\udc4b<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Importing Contacts to WhatsApp, Telegram, SMS, and Email just got a whole lot easier!<\/strong><\/span><br \/><br \/><span style=\"color:#000000;\">\u2753 <\/span><span style=\"color:#000000;\"><strong>What\u2019s different? <\/strong><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">We\u2019ve updated the process for importing contacts in the Contacts tab. This feature was heavily requested and will definitely reduce confusion moving forward.<\/span><\/span><br \/><br \/><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">\ud83d\udc65\u00a0<\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\"><strong>Who gets to use this? <\/strong><\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">This update will only affect Manychat Admins and Pro users.<\/span><\/span><br \/><br \/><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">\ud83e\udd14\u00a0<\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\"><strong>How do I use it?<\/strong><\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\"> If you want to import contacts, simply go to the Contacts section in the Manychat account and click the top right button \u201cImport\u201d button. You\u2019ll see this snazzy new window.<\/span><\/span><\/p><p><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\"><img src=\"https:\/\/lh7-us.googleusercontent.com\/JbBsQdh1Obuu7bfvo30wULMDzVH7DDCtrgxqbo1POo2bHnRiBD8ckMwltuULcjnx88O2-bKW8YrpE3Xh0DUapFJcxXQCdObI1WMIyfXIGFPUZ-07XlIsZ8iI5CjbkCL8wkJqD7ALl1sr_AAYGf9gajY\" width=\"624\" alt=\"JbBsQdh1Obuu7bfvo30wULMDzVH7DDCtrgxqbo1POo2bHnRiBD8ckMwltuULcjnx88O2-bKW8YrpE3Xh0DUapFJcxXQCdObI1WMIyfXIGFPUZ-07XlIsZ8iI5CjbkCL8wkJqD7ALl1sr_AAYGf9gajY\" \/><\/span><\/span><\/p><p><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">Here you can see what channels you have connected which will help you determine what type of contacts you can import. If you don\u2019t have a channel connected, you can click to be linked to the connection process. <\/span><\/span><br \/><br \/><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">If you don\u2019t have SMS or Email connected, you will be linked to Manychat support to conduct the approval process. <\/span><\/span><br \/><br \/><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">Now you can import CSV files and be sure which channel these contacts will be added to! <\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">\ud83c\udf89<\/span><\/span><\/p><p><br \/><em><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">*Remember, contact imports will increase your subscription plan and if you have an active Rule with the \u201cNew contact\u201d trigger, it will be triggered for every new contact in the uploading list.<\/span><\/span><\/em><\/p><p>\u00a0<\/p><section class=\"callout callout-blue\"><div><p><strong>\u2764\ufe0f<\/strong> Do you love this update? Comment below to let us know how this changes your importing process, and what other features you would love to see\u00a0\ud83d\udc47<\/p><\/div><\/section><p>\u00a0<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/b8c25f00-b4c7-4666-b374-446c0a7ac000_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":2,"likes":3,"votes":0,"views":336,"voteSet":[],"likeSet":["89","100","833"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"42","username":"David A","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png"},"lastContributor":{"id":"497","username":"machucabotones","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/3eb950c3-54c7-4c16-91fd-81b9bc6eafff.png"},"createdAt":"2024-03-01T17:10:39+00:00","lastActivityAt":"2024-04-29T19:42:10+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["15"],"lastPostId":38,"publishedAt":"2024-03-01T17:12:22+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-03-01T17:10:39+00:00","moderationStatus":{"repliedSinceLastModeration":2,"isModerated":true},"unreadByTeam":{"replyCount":2,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"89","lastEditedAt":"2024-03-01T17:10:39+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"31","publicId":"266","title":"Add Individual WhatsApp Contacts: Save Time and Spreadsheets!","content":"<p>Hi Manychat Community!\u00a0<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>\ud83e\udd29 Dazzling New Update! <\/strong><\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>\ud83d\udcdd Add WhatsApp Contacts manually in your Contacts section of Manychat! <\/strong><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">This update eliminates the need for cumbersome CSV or spreadsheet imports when adding individual contacts, saving you precious time. <\/span><\/span><br \/><br \/><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">\ud83e\udd14\u00a0<\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\"><strong>How do you use it? <\/strong><\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">Simply click the \u201cSave Phone for WhatsApp Conversations\u201d box while typing in a contact\u2019s number. This will add the phone as a WhatsApp contact and allow you to start WhatsApp conversations by sending message templates in Broadcasts or Live Chat.<\/span><\/span><\/p><p><br \/><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">\ud83d\udcde\u00a0<\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\"><strong>Collecting Phone Numbers in your Flows? <\/strong><\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">If you use User Inputs to collect phone numbers, you can now toggle on WhatsApp IDs in the flowbuilder. Now you can automatically store WhatsApp IDs through your automations!<\/span><\/span><br \/><br \/><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">\ud83e\uddba\u00a0<\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\"><strong>Marked Safe from Duplicating Contacts: <\/strong><\/span><\/span><span style=\"color:#000000;\">Manychat\u2019s team has also implemented a failsafe to ensure you don\u2019t duplicate existing contacts by adding a number already in your database.<\/span><br \/>\u00a0<\/p><p><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">\ud83d\udd04\u00a0<\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\"><strong>Consistency Across Channels: <\/strong><\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">With this update, WhatsApp joins the rest of Manychat\u2019s channels like Messenger, and Instagram where you can manually add individual contacts. <\/span><\/span><br \/><br \/><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\"><strong>\u2764\ufe0f Do you love this update?<\/strong> Comment below to let us know how this changes your WhatsApp process, and what other features you would love to see\u00a0<\/span><\/span>\ud83d\udc47<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/1fec66f6-323e-43af-8c4e-8df3d4bfb43d_thumb.jpg","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":6,"likes":15,"votes":0,"views":250,"voteSet":[],"likeSet":["89","521","100","528","539","42","143","628","47","1256","2713","3128","654","833","6208"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"42","username":"David A","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png"},"lastContributor":{"id":"6208","username":"Daniel Zatko","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/112d477b-0d59-46a0-bb98-664a60d10a65.png"},"createdAt":"2024-02-14T10:31:21+00:00","lastActivityAt":"2024-06-02T00:06:47+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["5"],"lastPostId":59,"publishedAt":"2024-02-14T10:32:06+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-02-14T10:31:21+00:00","moderationStatus":{"repliedSinceLastModeration":0,"isModerated":true},"unreadByTeam":{"replyCount":0,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"89","lastEditedAt":"2024-02-14T10:31:21+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"30","publicId":"264","title":"Track Website Clicks with WhatsApp URL Buttons","content":"<p>Hi Manychat Community! \ud83d\udc4b<br \/><br \/><span style=\"color:#000000;\"><strong>\ud83d\udd18 Time to Start Pushing Buttons!<\/strong><\/span><\/p><p><br \/><span style=\"color:#000000;\"><strong>\ud83d\udcdd URL Buttons are now available on WhatsApp! <\/strong><\/span><span style=\"color:#000000;\">Now WhatsApp joins our other Manychat channels by allowing customizable URL buttons within your messages.<\/span><br \/><br \/><span style=\"color:#000000;\">\ud83d\udcc8\u00a0<\/span><span style=\"color:#000000;\"><strong>What are the Benefits?<\/strong><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\"> The biggest benefit is the ability to track your click through rate within your Manychat flows! Now you can remove the guesswork about which message is working better by tracking how many clicks your URL button has received in the flowbuilder. In addition, you can also track clicks within the Live Chat section of your Manychat dashboard.<\/span><\/span><br \/><br \/><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">\u270f\ufe0f <\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\"><strong>Customizable text: <\/strong><\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">Rather than relying on the updated Manychat text you receive when delivering an inline link (picture below), URL buttons let you customize your text!<\/span><\/span><\/p><figure style=\"float:left;margin-right:20px;\"><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/88405568-7218-434b-ba3d-d5aa58a53d7f.png\" width=\"331\" \/><figcaption>Before<\/figcaption><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><figure style=\"float:left;margin-right:20px;\"><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/cdad5e71-55ba-4a56-b169-abc60478a900.png\" width=\"357\" \/><figcaption>After<\/figcaption><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">\ud83d\udd04\u00a0<\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\"><strong>Consistency Across Channels: <\/strong><\/span><\/span><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\">With this update, WhatsApp joins the rest of Manychat\u2019s channels like Messenger, and Instagram where you\u2019re able to send buttons that link to your website or any other URL.<\/span><\/span><br \/><br \/><span style=\"color:#0d0d0d;\"><span style=\"background-color:#ffffff;\"><strong>\u2764\ufe0f Do you love this update?<\/strong> Comment below to let us know how this changes your WhatsApp process, and what other features you would love to see\u00a0<\/span><\/span>\ud83d\udc47<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/d8807ef5-78c5-4955-b2d5-96c579db1af6_thumb.jpg","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":9,"likes":8,"votes":0,"views":334,"voteSet":[],"likeSet":["89","528","106","143","471","761","26","11877"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"42","username":"David A","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png"},"lastContributor":{"id":"11877","username":"timotheeduran","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/d1cff99b-76de-40e1-b623-1dafc13680dc.png"},"createdAt":"2024-02-14T10:05:35+00:00","lastActivityAt":"2024-11-19T17:33:45+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["5"],"lastPostId":124,"publishedAt":"2024-02-14T10:08:12+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2024-02-14T10:05:35+00:00","moderationStatus":{"repliedSinceLastModeration":1,"isModerated":true},"unreadByTeam":{"replyCount":1,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"89","lastEditedAt":"2024-02-14T10:05:35+00:00","hasBestAnswer":false},{"contentType":"productUpdate","id":"28","publicId":"152","title":"2023 in Review: Top Manychat Product Updates","content":"<p>\u00a0Hi Manychat Community!\u00a0\ud83d\udc4b<\/p><p>\u00a0<\/p><p>Happy 2024! As we enter the new year and get ready for new endeavors, our Product Team took a moment to reflect on the last year and their favorite product releases of 2023.<\/p><p>\u00a0<\/p><p>So, here\u2019s our top 6 favorites:<\/p><p>\u00a0<\/p><p>\ud83d\udccd\u00a0<strong>Hotmart Integration<\/strong><\/p><p>Now there\u2019s no need to use any third party: Hotmart integration gives you an opportunity to connect with Manychat in just a few steps. <a href=\"https:\/\/support.manychat.com\/en\/support\/solutions\/articles\/36000460017-hotmart-integration\"><u>Learn more<\/u><\/a>.<\/p><p>\u00a0<\/p><p>\ud83d\udccd\u00a0<strong>New Automations Tab<\/strong><strong> <\/strong><\/p><p>We've been hard at work alongside experts to create a simplified, user-friendly version of the Automation Tab. It's not just about simplicity; it's about enhancing your control and visibility. <a href=\"https:\/\/community.manychat.com\/product-updates\/discover-the-all-new-automation-tab-130\"><u>Learn more<\/u><\/a>.<\/p><p>\u00a0<\/p><p>\ud83d\udccd\u00a0<strong>Instagram Broadcasting Open Beta<\/strong><strong> <\/strong><\/p><p>Broadcasting is the new way to turbocharge your Instagram marketing. All you have to do is create a list, encourage subscribers to opt in, and send your broadcast. <a href=\"https:\/\/igbroadcasting.manychat.com\/\"><u>Apply for beta here<\/u><\/a>.<\/p><p>\u00a0<\/p><p>\ud83d\udccd\u00a0<strong>Instagram Referral URL<\/strong><strong> <\/strong><\/p><p>This is your secret weapon for driving traffic from any channel straight into your Instagram DMs. <a href=\"https:\/\/manychat.com\/blog\/instagram-referral-url\/\"><u>Learn more<\/u><\/a>.<\/p><p>\u00a0<\/p><p>\ud83d\udccd\u00a0<strong>List Messages on WhatsApp<\/strong><\/p><p>List Messages lets you send a message that includes a button that reveals a pop-up menu when pressed. The pop-up menu can display up to ten predefined sections that you specify. Within each of these sections, you can list ten more options. <a href=\"https:\/\/www.loom.com\/share\/8207be786dc449da842a5ada5ffaf753?sid=3f1e93ec-dabb-4a96-a368-56ba849ad59d\"><u>Learn more<\/u><\/a>.<\/p><p>\u00a0<\/p><p>\ud83d\udccd\u00a0<strong>URL Buttons in WhatsApp<\/strong><strong> <\/strong><\/p><p>WhatsApp joins the rest of our channels with URL buttons!\u00a0Your users now have a more seamless experience jumping from a WhatsApp chat to a website.\u00a0<\/p><p><br \/>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><p>\u2753 \u200b\u200b\u200b\u200b\u200b<span style=\"color:#000000;\"><em>Now it\u2019s your turn - what was your favorite Manychat product release of the last year? Let us know in the comments!\u00a0<\/em><\/span><\/p><\/div><\/div><\/section><p>\u00a0<\/p><p><br \/>P.S. If you have<strong> ideas for Manychat\u2019s new features or improvements<\/strong>, you are very welcome to submit them to this wishlist - <a href=\"https:\/\/community.manychat.com\/ideas\"><u>https:\/\/community.manychat.com\/ideas<\/u><\/a>. Make sure to check if your idea has been submitted already! If yes, then just upvote it\u00a0\ud83d\ude09<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/73c7fdc3-73ca-4477-8a10-69015ac4277b_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":3,"likes":7,"votes":0,"views":324,"voteSet":[],"likeSet":["117","107","122","42","98","47","126"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"89","username":"Marina","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/01be8813-ed40-420c-ae3e-8b6bc04f3071.png"},"lastContributor":{"id":"1661","username":"Yianni-SBS","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/f937c8dc-8779-425b-93ff-d4ddb9cea89b.png"},"createdAt":"2024-01-12T12:33:00+01:00","lastActivityAt":"2024-02-20T15:37:11+01:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["4","5","11","16"],"lastPostId":22,"publishedAt":"2024-01-15T10:39:01+01:00","hasPinnedReply":false,"changedIdeationStatusAt":null,"moderationStatus":{"repliedSinceLastModeration":0,"isModerated":true},"unreadByTeam":{"replyCount":0,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"","lastEditedAt":null,"hasBestAnswer":false},{"contentType":"productUpdate","id":"27","publicId":"130","title":"Discover the All-New Automation Tab! \ud83d\ude80 (Growth Tools tab discontinued)","content":"<p>\ud83d\ude80 Exciting News Alert!<\/p><p>The <strong>All-New Automation Tab<\/strong> is now live on Manychat!<\/p><p>\u00a0<\/p><p>\ud83c\udf1f We've completely reimagined the Automation Tab for you. Our team, along with top minds from the MC Educator and Expert Groups, have\u00a0worked tirelessly to bring you this stunning update.<\/p><p>\ud83d\udc49 Say goodbye to clutter! Now, everything from flows to keywords is conveniently located on the left-hand panel. Plus, a powerful search bar is right below the tab title, making navigation a breeze.<\/p><p>\ud83d\udd0d Need to find something specific? No problem! The new search bar helps you instantly locate your desired elements. Want to see all your comment automations for Instagram and Facebook? Easily filter them using trigger filters.<\/p><p>\u00a0<\/p><section class=\"callout callout-yellow\"><div><div><h3>Growth Tools tab<\/h3><p>You may have noticed that the Growth Tools tab\u00a0that used to be on the left is now missing. We've discontinued the separate Growth Tools tab since it didn't display most of the newly available triggers, which now can all be viewed, created, and edited through the Automation tab. Just try the filter for Triggers, and you can see all your Triggers right in the connected Automations.<\/p><\/div><\/div><\/section><p>\u00a0<\/p><p>\ud83d\udcf9 Check out <a href=\"https:\/\/www.loom.com\/share\/7b81d4227e4f483ab2fcf0d3f679088c?sid=65a93f2e-29ae-41b8-8a34-e4227615cfe1\">this 5-minute Loom video<\/a> from our Product Expert\u00a0<user-mention data-id=\"20\">@Trilce Jir\u00f3n Garro<\/user-mention>, where she covers the main features of this update.<\/p><oembed url=\"https:\/\/www.loom.com\/share\/7b81d4227e4f483ab2fcf0d3f679088c?sid=766b27e0-2754-4dd4-a890-afc07b0e6094\"><\/oembed><p>\u00a0<\/p><p>Discover all the enhancements and enjoy a fresh, user-friendly experience with the upgraded Automation Tab. It's more powerful and beautiful than ever. Don't miss out!\u00a0<\/p>","featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/attachment\/b32e2320-e55f-46da-bc62-f3fcba68848b_thumb.png","publicLabel":"","categoryId":"","categoryName":"","tags":[],"moderatorTags":[],"moderationLabel":"","replyCount":5,"likes":9,"votes":0,"views":9569,"voteSet":[],"likeSet":["111","112","122","115","42","453","151","803","11913"],"trashed":false,"sticky":false,"bestAnswer":false,"author":{"id":"89","username":"Marina","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/01be8813-ed40-420c-ae3e-8b6bc04f3071.png"},"lastContributor":{"id":"9001","username":"Jaycrafty24","avatar":"https:\/\/uploads-eu-west-1.insided.com\/manychat-en\/icon\/200x200\/271065e7-887f-4cc4-a927-9e502ace69ce.png"},"createdAt":"2023-11-13T10:27:34+00:00","lastActivityAt":"2024-08-13T21:41:01+00:00","status":"published","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"productAreas":["16"],"lastPostId":108,"publishedAt":"2023-11-13T10:27:36+00:00","hasPinnedReply":false,"changedIdeationStatusAt":"2023-11-13T10:27:34+00:00","moderationStatus":{"repliedSinceLastModeration":0,"isModerated":true},"unreadByTeam":{"replyCount":0,"read":true},"assignedModerator":"","publicTags":[],"lastEditedBy":"89","lastEditedAt":"2023-11-13T10:27:34+00:00","hasBestAnswer":false}],"productAreas":[{"id":"8","name":"AI"},{"id":"18","name":"Billing \/ PRO"},{"id":"15","name":"Contacts, Tags, and Fields"},{"id":"13","name":"Email"},{"id":"7","name":"Flow Builder"},{"id":"4","name":"Instagram"},{"id":"11","name":"Integrations & Apps & API"},{"id":"9","name":"Live Chat"},{"id":"6","name":"Messenger"},{"id":"10","name":"Mobile App"},{"id":"19","name":"Other"},{"id":"14","name":"SMS"},{"id":"12","name":"Telegram"},{"id":"17","name":"Templates"},{"id":"16","name":"UI\/UX Improvement"},{"id":"5","name":"WhatsApp"}],"categories":[],"isGuest":true,"totalPageCount":1,"totalTopicCount":21,"currentPage":1,"currentUser":{"id":null,"name":null,"avatar":null,"url":"\/members\/-"},"phrases":{"Forum":{"subscribed.to.updates":"Subscribed","subscribe.to.updates":"Subscribe","product.areas.related.products":"Related product area","product.updates.counter":"{n} Filtered update | {n} Filtered updates","Show more":"Show more activity","{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><div class="product-updates-overview-wrapper"><div class="product-updates-overview"><article class="product-update-view card-widget-wrapper"><a href="/product-updates/introducing-instagram-quick-automations-4137" class="product-update-url" aria-label="Introducing: Instagram Quick Automations"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/df15d9b8-4630-4e50-9762-749bba473ec9_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Nov 19, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Introducing: Instagram Quick Automations</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">Quick Automations is a powerful tool for Instagram Creators looking to set up effective automations that maximize engagement within Instagram's 24-hour messaging rule. It allows creators to execute a range of automated actions—such as asking followers to engage further, collecting emails, gathering phone numbers, and following up with additional offers— all within a few clicks. 🔑 Key benefits - Easy click, Beyond CGT: CGT is not the only functional quick automation suggests, instead you can setup 5 high-value use cases within a few clicks- Visual interface: shows the content and conversation in action, reducing doubts/insecurities about publishing the automation- More value in less time: by showing the possibility of building a fully integrated conversation that acts as a marketing or sales funnel, users will see the power of DM automation easily 📖 Find a step-by-step guide in our Help Center here. Test out the Quick Automations now and let us know what you think in the comments! </p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">Instagram</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/introducing-instagram-quick-automations-4137"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">189</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/introducing-instagram-quick-automations-4137"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/inessa arshakian-98" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/24046932-583b-431a-b0bb-a3ac99f38fe1.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/24046932-583b-431a-b0bb-a3ac99f38fe1.png" style="width: 100%;" title alt="Inessa Arshakian" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/introducing-instagram-quick-automations-4137"><span class="thread-meta-item__text">Forum|Forum|3 days ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/revamped-instagram-templates-4200" class="product-update-url" aria-label="Revamped Instagram Templates"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/a55e29de-7a83-4e5a-a39d-46bd85c337f3_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Nov 18, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Revamped Instagram Templates</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">We've rolled out 20 updated Instagram templates designed to make it easier for you to start and optimize Instagram automations across English, Spanish, and Portuguese. This refresh comes with simplified instructions, localized copy, and visuals tailored for user-friendly, impactful engagement. 🔥 Key FeaturesThe updated templates enable you to address a wide range of use-cases like:Selling products in DMs Growing followers from comments Generating leads with Stories Growing your email list Turning reels Into sales &amp; much more🔥 Key BenefitsPackaged use cases to simplify template selection and alignment with your goals Streamlined, localized templates for clear, effective messaging flows in English, Spanish and Portuguese Improved usability with concise instructions and visuals to guide setup🚀 How to use it:There are 2 ways of navigating to templates: From your Manychat homepage, click on “Explore all templates” to view the full list of templates OR Click on “Automation” in the menu –&gt; “+ New Automation” and this should open up the templates window where you can choose a template to start ( Select a template Select the template you want and then click “Set Up Template” Customize and set live Once you are in the template setup phase, you can customize the template by changing text, links and any other component that you’d like. Once you’re ready, click on the “Set Live” button at the top right to set it live. Start with a pre-built template to save time, simplify your workflow, and launch powerful automations in minutes! We’d love to hear your feedback! Share your thoughts in the thread below.</p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">Templates</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/revamped-instagram-templates-4200"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">60</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/revamped-instagram-templates-4200"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/namifrommanychat-11114" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/d91ebd26-54d5-4227-a970-7b1482343f44.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/d91ebd26-54d5-4227-a970-7b1482343f44.png" style="width: 100%;" title alt="NamiFromManychat" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/revamped-instagram-templates-4200"><span class="thread-meta-item__text">Forum|Forum|4 days ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/deprecation-of-send-to-messenger-website-widgets-3988" class="product-update-url" aria-label="Deprecation of Send-To-Messenger Website Widgets"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/f5e15488-d0a7-49ad-aa74-a4788451b6ea_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Oct 31, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Deprecation of Send-To-Messenger Website Widgets</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">Hey everyone,We want to let you know that Facebook widgets that allow you to send automated messages from web into Facebook Messenger will no longer be available to use for initiating Manychat-powered conversations and automations. What’s happening?Meta announced that starting September 30, 2024, this feature will no longer be available. You can continue using features like m.me links that redirect people to a person, page, or conversation in Messenger.For Manychat users, this means we’ll be saying goodbye to this functionality in the interface and that any automation setup using web widgets will no longer trigger automations from Manychat. What now?The good news is that we’ve got you covered. You can simply use the Messenger Ref URL to redirect users from websites to the chat with a Manychat Automation You’ll want to revisit automations and remove web HTML widget code for triggered from Modal (for both Messenger &amp; SMS), Page Takeover, Buttons, Box, Landing and Checkbox. To avoid any “dead end” automations from former web widgets, choose new triggers you want instead of website widgets. When will this happen?Because the functionality has been removed by Meta, we will remove this from Manychat on November 11, 2024. We understand that this change may pose a challenge to your existing workflow and we apologize for any inconvenience. We appreciate your understanding and please know that we are working tirelessly to make Manychat work better for you!</p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">Messenger</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/deprecation-of-send-to-messenger-website-widgets-3988"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">264</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/deprecation-of-send-to-messenger-website-widgets-3988"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/natalie evseyeva-107" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/e249c1c0-0c88-430a-bdd9-cb8f3a7eff35.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/e249c1c0-0c88-430a-bdd9-cb8f3a7eff35.png" style="width: 100%;" title alt="Natalie Evseyeva" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/deprecation-of-send-to-messenger-website-widgets-3988"><span class="thread-meta-item__text">Forum|Forum|22 days ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/introducing-whatsapp-ice-breakers-🧊-3291" class="product-update-url" aria-label="Introducing WhatsApp Ice Breakers! 🧊"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/a39cdfa7-abdc-4d7a-a7a4-156c909d5529_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Sep 6, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Introducing WhatsApp Ice Breakers! 🧊</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">We’re excited to announce a brand-new feature for WhatsApp on Manychat: Ice Breakers!This update allows you to engage customers right from the start of their interaction with your business on WhatsApp.What are Ice Breakers? Ice Breakers are pre-set questions that appear as clickable buttons at the beginning of a WhatsApp conversation. These buttons can help users find the information they need quickly, improving their experience and increasing engagement.🔑 Key Benefits:Proactive Assistance: Answer common questions before they’re even asked. Seamless Navigation: Guide new contacts through your offerings or services. Enhanced Engagement: Provide an option to connect with a human agent or trigger specific automations.How to Set It Up: Setting up Ice Breakers is simple! Navigate to Settings &gt; WhatsApp &gt; Ice Breakers, and add up to four questions. Link these to your existing automations, and you’re good to go! Check out this Help Center article to learn more. ⚠️ We have recently noticed a bug in some iOS devices, and advice the users to contact WhatsApp application support directly to report this issue.</p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">WhatsApp</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/introducing-whatsapp-ice-breakers-🧊-3291"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">266</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/introducing-whatsapp-ice-breakers-🧊-3291?postid=123#post123"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/raquel c-5014" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png" style="width: 100%;" title alt="Raquel C" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/introducing-whatsapp-ice-breakers-🧊-3291?postid=123#post123"><span class="thread-meta-item__text">Forum|Forum|9 days ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/pause-automation-for-certain-contacts-2760" class="product-update-url" aria-label="Pause automation for certain contacts"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/291027a6-d2ba-4366-b08b-643d502d290f_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Jul 31, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Pause automation for certain contacts</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">🎨 Pause automation for certain contacts: No more automation interruptions for family and friends. We’re bringing you even more granular filters for your automations! Now, you can exclude friends and family from your Manychat automations. Our recent update allows you to manually pause all automations (forever) for a select number of contacts. This means that your personal conversations stay personal — and your automations won’t get in the way of your chat with grandma. 🔑 Key Points:No contact limit: Pause an automation for as many users as you wish. Switch it back: Un-pause automations at any time by going back to the livechat. Go to Manychat! </p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">Live Chat</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/pause-automation-for-certain-contacts-2760"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">427</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/pause-automation-for-certain-contacts-2760?postid=112#post112"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/rhstemann-9756" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/fc5b106f-d60d-4425-a02c-048fdded2226.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/fc5b106f-d60d-4425-a02c-048fdded2226.png" style="width: 100%;" title alt="Rhstemann" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/pause-automation-for-certain-contacts-2760?postid=112#post112"><span class="thread-meta-item__text">Forum|Forum|2 months ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/🪡-tailor-ai-step-for-each-lead-with-personalized-fields-2555" class="product-update-url" aria-label="🪡 Tailor AI step for each lead with personalized fields"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/bbdd9f47-5e66-46f2-b16a-0724e0f5ad07_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Jul 17, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">🪡 Tailor AI step for each lead with personalized fields</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">AI Step is evolving! We’re excited to announce new functionality that allows you to incorporate user fields, system fields, and bot fields directly into your scripts. This update provides more personalization and adaptability, enhancing how you interact with users through automation.🔥 Key Features:Field Integration: User Fields: Personalize interactions by incorporating data specific to each user, such as names, preferences, and previous interactions. System Fields: Leverage system data subscription date, whatsapp ID and more to make your conversations more contextually aware. Bot Fields: Utilize bot-specific information to maintain consistency and accuracy across different conversations and scenarios, such as a #DiscountField Enhanced Personalization: With these integrations, your AI Step can now deliver highly personalized and relevant messages, tailoring each interaction to the individual user’s context. 🌟 Why You Need It:Deepen Engagement: Personalized messages resonate more, fostering deeper connections and engagement. Boost Effectiveness: Context-aware conversations can significantly enhance user satisfaction and conversion rates.🚀 How to use it:Simply update your AI Step scripts to include these new fields by clicking the brackets below each Script text box. Ready to supercharge your Manychat Pro account? Activate the Manychat AI Add-on today and experience the ultimate marketing transformation! 👉 Watch our 3 minute tour here </p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">AI</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/🪡-tailor-ai-step-for-each-lead-with-personalized-fields-2555"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">545</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/🪡-tailor-ai-step-for-each-lead-with-personalized-fields-2555?postid=122#post122"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">10</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/samantha wong-763" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/b8df488e-aa1d-471e-82b3-c067866c6f12.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/b8df488e-aa1d-471e-82b3-c067866c6f12.png" style="width: 100%;" title alt="Samantha Wong" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/🪡-tailor-ai-step-for-each-lead-with-personalized-fields-2555?postid=122#post122"><span class="thread-meta-item__text">Forum|Forum|9 days ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/ai-step-introducing-automated-follow-ups-response-time-update-🔥-2539" class="product-update-url" aria-label="AI Step: Introducing automated Follow-Ups + response time update 🔥"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/9235d409-89cf-40df-b998-e3a06c0dd8ec_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Jul 16, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">AI Step: Introducing automated Follow-Ups + response time update 🔥</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">Your AI Step just got even smarter and faster 🔥 introducing Automated Follow-Ups: an update that will allow your automated conversations to immediately send a follow up text to anyone who hasn’t replied to a question on your script in 30 minutes, plus a speed improvement that drastically increased the speed of response. 🔥 Key Features:AI Step: Automate conversations and complex user interactions with AI-driven scripts. Automated Follow Up: your AI Step will now wait 30 minutes for an answer, offering a follow up message afterwards to remind the user of a pending reply on their side. Efficiency: our team has a commitment to increasing efficiency and accuracy of our AI. We have released an update that makes response time faster and nearly immediate.🌟 Why You Need It: Reengage with your leads: Life happens, sometimes you need a gentle reminded to go back to a conversation Increase conversion: Since AI Step can perform tasks like offering products, services, and lead qualification, being present and assisting your leads helps you increase conversion by default. 🚀 How to use it:Manychat added this to your AI Step! So no need to take any action Ready to supercharge your Manychat Pro account? Activate the Manychat AI Add-on today and experience the ultimate marketing transformation!👉 Watch our 3 minute tour here.</p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">AI</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/ai-step-introducing-automated-follow-ups-response-time-update-🔥-2539"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">626</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/ai-step-introducing-automated-follow-ups-response-time-update-🔥-2539?postid=117#post117"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">7</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/sergiog-10399" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/ec187faa-359c-4b85-a117-4869ec6a4317.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/ec187faa-359c-4b85-a117-4869ec6a4317.png" style="width: 100%;" title alt="SergioG" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/ai-step-introducing-automated-follow-ups-response-time-update-🔥-2539?postid=117#post117"><span class="thread-meta-item__text">Forum|Forum|1 month ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/👋-greet-new-customers-with-the-whatsapp-welcome-message-[temporarily-suspended]-2155" class="product-update-url" aria-label="👋 Greet new customers with the WhatsApp welcome message! [Temporarily Suspended]"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/68741b73-c226-4d41-91cc-5d3ad5b2ecca_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Jun 19, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">👋 Greet new customers with the WhatsApp welcome message! [Temporarily Suspended]</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">Update: After we contacted the Meta team, they informed us that the Welcome Message feature had been temporarily suspended.As a result, this feature is currently unavailable for businesses. Our team is actively working to reflect these changes in the Manychat UI and update the relevant documentation. We understand this may cause some inconvenience, and we sincerely apologize. Welcome Messages are now available to you by using WhatsApp for Manychat. Now you can send a message to your WhatsApp contact as soon as they open a chat with you! No more waiting on them to trigger an automation. We’re so excited to announce this highly anticipated and requested feature! Here’s everything you need to know about this feature and how to set it up 👇 What is the Welcome Message? ℹ️Your Welcome Message is a preset message that will be sent to every customer that opens up a chat with your business for the first time. Once you exchange messages, if the user reopens the chat, they won’t receive the message again. It’s similar to a Default Reply with one key difference: you don’t have to wait on them to send a message first! Key Benefits 🔥Immediate Engagement: Contact everyone who clicks on your WhatsApp link as quickly as possible! Grow Your Contact List: Now you can record the contact information of every user who opens up a chat with your business! Your lead list will thank you! Streamlined Communication: Remove friction by providing users with important information or a warm greeting without waiting for them to message first. How to Set Up the Welcome Message 🧑‍💻 Setting up your Welcome Message is straightforward and can be done in a few simple steps: From the Main Page: Look for the new card on the main page that prompts you to set up a Welcome Message. Click on this card to begin the setup process. Via Basic Automations: Navigate to the basic automations section. Just as you would set up a default reply, you can configure your Welcome Message here. Through WhatsApp Settings: Go to your WhatsApp settings within Manychat. You will find an option to define and manage your Welcome Message. Here, you can specify the message and set it live. In the Flow Builder Once you’re in the Flow Builder, make sure your trigger is listed as “User opens a chat with you for the first time.” Create your Welcome message by including links, keywords, or information that is relevant to any customers who may be visiting your chat. Important Notes ❗ Single Use: The Welcome Message is designed to be sent only once, the first time a user opens a chat with your business. Single Message: You cannot string together multiple messages using the Welcome Message. Give your users a warm welcome right from the start! Let us know how this feature is working for you and if you have any creative uses of the Welcome Message! If you have any questions or need further assistance, feel free to leave a comment below! 👇 </p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">WhatsApp</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/👋-greet-new-customers-with-the-whatsapp-welcome-message-[temporarily-suspended]-2155"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">918</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/👋-greet-new-customers-with-the-whatsapp-welcome-message-[temporarily-suspended]-2155?postid=116#post116"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">6</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/raquel c-5014" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png" style="width: 100%;" title alt="Raquel C" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/👋-greet-new-customers-with-the-whatsapp-welcome-message-[temporarily-suspended]-2155?postid=116#post116"><span class="thread-meta-item__text">Forum|Forum|1 month ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/connect-your-instagram-to-create-a-manychat-account-easier,-simpler,-faster-2066" class="product-update-url" aria-label="Connect your Instagram to create a Manychat account: easier, simpler, faster"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/65b12fbf-d6f0-45c0-ba62-f9a6017141c3_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Jun 13, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Connect your Instagram to create a Manychat account: easier, simpler, faster</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">We’re happy to introduce a simplified process for creating a Manychat account for Instagram!This update allows you to set up your account quickly and effortlessly, without the need for a Facebook account. Just go to the ‘Create Account’ section, enter your Instagram credentials, and you’re ready to rock. 🔥 Key benefits:No Facebook Business account needed: Simplify your setup by using only your Instagram credentials. Quick and easy setup: Get started with Manychat in minutes by following the straightforward registration process.📖 Learn more in the Help Center article: How to connect Instagram to Manychat. Start your DM automation journey! 🚀 </p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">Instagram</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/connect-your-instagram-to-create-a-manychat-account-easier,-simpler,-faster-2066"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2373</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/connect-your-instagram-to-create-a-manychat-account-easier,-simpler,-faster-2066?postid=111#post111"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">6</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/david a-42" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png" style="width: 100%;" title alt="David A" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/connect-your-instagram-to-create-a-manychat-account-easier,-simpler,-faster-2066?postid=111#post111"><span class="thread-meta-item__text">Forum|Forum|2 months ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/meta-update-custom-audiences-is-no-longer-supported-by-meta-2067" class="product-update-url" aria-label="Meta update: Custom audiences is no longer supported by Meta"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/e3dc031d-cb26-4daf-81ba-8b18e2a37be0_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Jun 13, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Meta update: Custom audiences is no longer supported by Meta</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">Starting June 1, 2024, Meta has deactivated sponsored message campaigns. By the end of July, these campaigns will no longer be available, and any active campaigns will be turned off. This change means you will no longer be able to create custom audiences of people who sent a message to your business.Key Points to Note:Deactivation Timeline: Sponsored message campaigns are deactivated starting June 1, 2024, with complete removal by the end of July. Impact on Custom Audiences: The ability to create custom audiences based on users who sent messages to your business will be discontinued. Go to Manychat! </p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">Messenger</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/meta-update-custom-audiences-is-no-longer-supported-by-meta-2067"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">345</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/meta-update-custom-audiences-is-no-longer-supported-by-meta-2067"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/raquel c-5014" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png" style="width: 100%;" title alt="Raquel C" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/meta-update-custom-audiences-is-no-longer-supported-by-meta-2067"><span class="thread-meta-item__text">Forum|Forum|5 months ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/keywords-are-now-saved-automatically-2046" class="product-update-url" aria-label="Keywords are now saved automatically!"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/d4971836-5250-42a2-b7df-61a9b769a864_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Jun 12, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Keywords are now saved automatically!</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">Hi Manychat Community!Keywords take time and effort to think of and implement. It gets even harder when you have to consider all the permutations, different languages and potential typos.To date, you’d have to implement keywords and save them, but to make it that much easier, Manychat will now auto-save them for you, reducing the amount of clicks and steps you have to make to store your keywords.Happy automating! 🙌 We’d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below. </p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">Flow Builder</span><span class="text--dot-underline product-area-item">UI/UX Improvement</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/keywords-are-now-saved-automatically-2046"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">130</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/keywords-are-now-saved-automatically-2046"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/raquel c-5014" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/ed8edd1b-7d62-41c3-ba1c-d9e0c39d8bc9.png" style="width: 100%;" title alt="Raquel C" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/keywords-are-now-saved-automatically-2046"><span class="thread-meta-item__text">Forum|Forum|5 months ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/boosted-ig-posts-now-can-be-automated-🎉-2047" class="product-update-url" aria-label="Boosted IG posts now can be automated 🎉"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/a1253d5d-fda6-4b77-8d75-cd4be09950ec_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Jun 11, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Boosted IG posts now can be automated 🎉</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">We’re excited to announce a long-awaited update by Meta: Comment automations now work if you boost the post/reel on Instagram! This means you can create seamless Instagram post and reel automation with Manychat and boost these posts directly within the Instagram app. 🔥 Key Benefits:In-App Boosting: Boost your posts directly within the Instagram app and let Manychat handle the automated responses. It’s that simple! Streamlined Workflow: No need to switch between platforms. Set up your automation in Manychat and boost posts in Instagram app for a smooth and efficient workflow.Start boosting your Instagram automated posts right away! We’d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below. 👇 </p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">Instagram</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/boosted-ig-posts-now-can-be-automated-🎉-2047"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1668</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/boosted-ig-posts-now-can-be-automated-🎉-2047?postid=118#post118"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">9</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/vanessa saad-11111" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/b5f38130-bf88-4d38-85f4-09b1af1eec13.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/b5f38130-bf88-4d38-85f4-09b1af1eec13.png" style="width: 100%;" title alt="VANESSA SAAD" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/boosted-ig-posts-now-can-be-automated-🎉-2047?postid=118#post118"><span class="thread-meta-item__text">Forum|Forum|30 days ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/let-your-voice-be-heard-in-live-chat-voice-messages-now-available-on-desktop-1882" class="product-update-url" aria-label="Let your voice be heard in Live Chat! Voice Messages now available on Desktop"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/474dad77-634f-4cdd-a164-12be27c4f307_thumb.jpg" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">May 29, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Let your voice be heard in Live Chat! Voice Messages now available on Desktop</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">Hi Manychat Community! 👋 We've officially relaunched this feature! You can now record voice messages in Live Chat on your desktop!*Note this feature is only available for Pro accounts and currently only available on WhatsApp with plans to roll out across all channels in the near future. Now you have an easier way to have authentic conversations with your customers within Manychat’s Live Chat. By recording a voice message, you can communicate instantly with your customers in one of the world’s favorite ways to communicate.❓ What does this solve? Rather than Live Chat agents having to jump back and forth between Manychat’s mobile app and their desktop app, they can now rely exclusively on whatever application works best for them!🎤 How do I use it? Simply go to your Live Chat section within Manychat and click on the microphone icon within the chat window. Make sure you have your audio permissions set up correctly on your computer, and speak! Once you finish your message, click stop, and send your recording to your customer. You can always play back recordings within the Live Chat window.❤️ Do you love this update? Comment below to let us know how this changes your Live Chat process, and what other features you would love to see 👇</p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">Live Chat</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/let-your-voice-be-heard-in-live-chat-voice-messages-now-available-on-desktop-1882"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">399</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/let-your-voice-be-heard-in-live-chat-voice-messages-now-available-on-desktop-1882"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/david a-42" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/c2283bd4-4d65-4f01-93b4-ce6909cd58e5.png" style="width: 100%;" title alt="David A" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/let-your-voice-be-heard-in-live-chat-voice-messages-now-available-on-desktop-1882"><span class="thread-meta-item__text">Forum|Forum|5 months ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/📈-see-how-many-comments,-replies-and-mentions-were-automated-on-instagram-1773" class="product-update-url" aria-label="📈 See how many Comments, Replies and Mentions were automated on Instagram"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/31884cc1-74de-4eaa-9347-616f479f2adf_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">May 22, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">📈 See how many Comments, Replies and Mentions were automated on Instagram</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">Hi Manychat community! We all know that Manychat automates Instagram DMs for you — even when you sleep — but it’s not always easy to see how many automations have been triggered in the past period without digging into different flows and checking the numbers. Now, you can see exactly how many automations have been triggered on Comments, Story Replies and Story Mentions directly on your Home Tab. Simply sit back and see how Manychat is working for you, while you enjoy your morning coffee/tea 🫖 ☕. Check it out and let us know if it’s helpful 👍 🔥 Key Features:Aggregate view on Home tab: See it all in one overview, available directly on your home tab Last week’s overview: Understand your automation performance for the last week to efficiently plan the upcoming week Historical data: Get the full picture of how many automations have been triggered by Manychat from the start Data shown: Comments automations, Story replies, Story mentions, and total stats We’d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below 👇 or reach out to our support team directly.</p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">Instagram</span><span class="text--dot-underline product-area-item">Flow Builder</span><span class="text--dot-underline product-area-item">UI/UX Improvement</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/📈-see-how-many-comments,-replies-and-mentions-were-automated-on-instagram-1773"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">206</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/📈-see-how-many-comments,-replies-and-mentions-were-automated-on-instagram-1773?postid=52#post52"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/joaquim-5915" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/b21c76f5-6d92-4ae6-abf7-3baa38418558.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/b21c76f5-6d92-4ae6-abf7-3baa38418558.png" style="width: 100%;" title alt="Joaquim" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/📈-see-how-many-comments,-replies-and-mentions-were-automated-on-instagram-1773?postid=52#post52"><span class="thread-meta-item__text">Forum|Forum|6 months ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/transform-your-marketing-strategy-with-manychat-ai-the-ultimate-pro-add-on-💥-1554" class="product-update-url" aria-label="Transform Your Marketing Strategy with Manychat AI: The Ultimate Pro Add-on 💥"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/f2bc7607-0f68-4b27-a1df-65b7331ae794_thumb.jpg" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">May 8, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Transform Your Marketing Strategy with Manychat AI: The Ultimate Pro Add-on 💥</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">Hi Manychat Community! 👋 Are you ready to revolutionize your marketing strategy and achieve ultimate business growth and productivity? We’re thrilled to introduce the Manychat AI Add-on, the ultimate Pro upgrade that supercharges your automation capabilities! 🔥 Key Features of Manychat AI Add-on:AI Step: Automate conversations and complex user interactions with AI-driven scripts. Intention Recognition: Recognize the intent behind user messages to provide accurate responses. Flow Builder Assistant: Receive tailored Flow suggestions based on your business needs. Text Improver: Improve messaging clarity and tone to align perfectly with your brand voice. 🎥 Ready to supercharge your Manychat Pro account? Activate the Manychat AI Add-on today and experience the ultimate marketing transformation! Watch our 3-minute tour here: 🌟 Why You Need It: Lead Qualification and Conversion: Automate lead qualification with Intention Recognition to target high-value leads. Time and Cost Efficiency: Automate repetitive tasks with AI Steps and save valuable time. Personalized User Journeys: Deliver contextualized and relevant responses with Intention Recognition and the Flow Builder Assistant. 🚀 How to Add the Manychat AI Add-on to Your Pro Account:Go to the Billing Section Click on the 'Billing' tab in your Manychat dashboard. Select the Manychat AI Option Choose the Manychat AI Add-on for just $29/month. Activate and Start Automating! Enable the add-on to unlock smarter automations, improve copy, and recognize intent more effectively We’d love to hear your feedback! Share your thoughts, questions, and suggestions in the thread below 👇 </p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">AI</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/transform-your-marketing-strategy-with-manychat-ai-the-ultimate-pro-add-on-💥-1554"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1031</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/transform-your-marketing-strategy-with-manychat-ai-the-ultimate-pro-add-on-💥-1554?postid=82#post82"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">16</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/fran sprenger-7454" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/05af4a96-a172-432f-bee2-c09d1bdc0a81.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/05af4a96-a172-432f-bee2-c09d1bdc0a81.png" style="width: 100%;" title alt="Fran Sprenger" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/transform-your-marketing-strategy-with-manychat-ai-the-ultimate-pro-add-on-💥-1554?postid=82#post82"><span class="thread-meta-item__text">Forum|Forum|4 months ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/📍save-locations-from-whatsapp-conversations-as-user-fields-847" class="product-update-url" aria-label="📍Save Locations from WhatsApp Conversations as User Fields"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/eafc9100-b5d1-42ca-8811-274e5b950763_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Mar 19, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">📍Save Locations from WhatsApp Conversations as User Fields</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">Hi Manychat Community! 👋We’re excited to announce a new, highly requested feature 🙌 For a while now, your customers have been able to share their locations with you on live chat, but now within an automation, you can request AND store this information as a user field. Just use the new Share Location button! 🚀 Try this new location feature out with this template now!Check out the video below to get a complete overview of the new feature from our WhatsApp Product Designer : Now when you receive location data from your customers within your Manychat automations, you can store it in a user field for future filters and marketing campaigns! This feature is currently available on WhatsApp, and we have plans to release this for our other channels in the future. Why is this update important?Now you don’t have to manually log a customer’s location or create complicated solutions for receiving or storing a pin! You and your customers can connect easily and know exactly where each other are by simply checking the user field where you stored it. Check out these use cases below:💰 Lead qualification: Do you only serve a certain location? Include this User Input within your flow and make sure you're automatically filtering out the people who are too far away.🚗 Deliveries: Let your customers tell you exactly where they are so you can deliver your product without manually asking or logging.❗ Repeated support: If your customers need you to be onsite immediately, don’t waste time with the back and forth. Receive their location once, store it for future needs, and be on the road instantly! How do I use it? 🤔After opening a new flow and a message node, select User Input and change the Reply Type from Text to Location: Afterwards, you can choose or create a custom field to save the location data, and you can also determine other factors like how many times you would like to retry if the user doesn’t respond.When users interact with the Share Location Button, they'll be prompted to share their location through WhatsApp's native UI. Watch the preview. Now you can seamlessly request users location data through a Manychat automation! Also agents on LiveChat now have the ability to preview and interact with the shared location data, further enhancing the support and services you can provide through Manychat. You asked, we answered 😉 ❤️ Do you love this update? Comment below to let us know how this changes your WhatsApp process, and what other features you would love to see 👇 </p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">WhatsApp</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/📍save-locations-from-whatsapp-conversations-as-user-fields-847"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">239</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/📍save-locations-from-whatsapp-conversations-as-user-fields-847?postid=35#post35"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/erickkahlke-494" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/2868328c-ab65-4836-8826-84d79775f69e.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/2868328c-ab65-4836-8826-84d79775f69e.png" style="width: 100%;" title alt="erickkahlke" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/📍save-locations-from-whatsapp-conversations-as-user-fields-847?postid=35#post35"><span class="thread-meta-item__text">Forum|Forum|7 months ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/importing-contacts-just-got-even-easier-594" class="product-update-url" aria-label="Importing Contacts just got even easier!"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/b8c25f00-b4c7-4666-b374-446c0a7ac000_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Mar 1, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Importing Contacts just got even easier!</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">Hi Manychat Community! 👋 Importing Contacts to WhatsApp, Telegram, SMS, and Email just got a whole lot easier!❓ What’s different? We’ve updated the process for importing contacts in the Contacts tab. This feature was heavily requested and will definitely reduce confusion moving forward.👥 Who gets to use this? This update will only affect Manychat Admins and Pro users.🤔 How do I use it? If you want to import contacts, simply go to the Contacts section in the Manychat account and click the top right button “Import” button. You’ll see this snazzy new window.Here you can see what channels you have connected which will help you determine what type of contacts you can import. If you don’t have a channel connected, you can click to be linked to the connection process. If you don’t have SMS or Email connected, you will be linked to Manychat support to conduct the approval process. Now you can import CSV files and be sure which channel these contacts will be added to! 🎉*Remember, contact imports will increase your subscription plan and if you have an active Rule with the “New contact” trigger, it will be triggered for every new contact in the uploading list. ❤️ Do you love this update? Comment below to let us know how this changes your importing process, and what other features you would love to see 👇 </p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">Contacts, Tags, and Fields</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/importing-contacts-just-got-even-easier-594"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">336</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/importing-contacts-just-got-even-easier-594?postid=38#post38"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/machucabotones-497" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/3eb950c3-54c7-4c16-91fd-81b9bc6eafff.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/3eb950c3-54c7-4c16-91fd-81b9bc6eafff.png" style="width: 100%;" title alt="machucabotones" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/importing-contacts-just-got-even-easier-594?postid=38#post38"><span class="thread-meta-item__text">Forum|Forum|6 months ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/add-individual-whatsapp-contacts-save-time-and-spreadsheets-266" class="product-update-url" aria-label="Add Individual WhatsApp Contacts: Save Time and Spreadsheets!"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/1fec66f6-323e-43af-8c4e-8df3d4bfb43d_thumb.jpg" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Feb 14, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Add Individual WhatsApp Contacts: Save Time and Spreadsheets!</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">Hi Manychat Community! 🤩 Dazzling New Update! 📝 Add WhatsApp Contacts manually in your Contacts section of Manychat! This update eliminates the need for cumbersome CSV or spreadsheet imports when adding individual contacts, saving you precious time. 🤔 How do you use it? Simply click the “Save Phone for WhatsApp Conversations” box while typing in a contact’s number. This will add the phone as a WhatsApp contact and allow you to start WhatsApp conversations by sending message templates in Broadcasts or Live Chat.📞 Collecting Phone Numbers in your Flows? If you use User Inputs to collect phone numbers, you can now toggle on WhatsApp IDs in the flowbuilder. Now you can automatically store WhatsApp IDs through your automations!🦺 Marked Safe from Duplicating Contacts: Manychat’s team has also implemented a failsafe to ensure you don’t duplicate existing contacts by adding a number already in your database. 🔄 Consistency Across Channels: With this update, WhatsApp joins the rest of Manychat’s channels like Messenger, and Instagram where you can manually add individual contacts. ❤️ Do you love this update? Comment below to let us know how this changes your WhatsApp process, and what other features you would love to see 👇</p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">WhatsApp</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/add-individual-whatsapp-contacts-save-time-and-spreadsheets-266"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">250</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/add-individual-whatsapp-contacts-save-time-and-spreadsheets-266?postid=59#post59"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">6</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/daniel zatko-6208" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/112d477b-0d59-46a0-bb98-664a60d10a65.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/112d477b-0d59-46a0-bb98-664a60d10a65.png" style="width: 100%;" title alt="Daniel Zatko" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/add-individual-whatsapp-contacts-save-time-and-spreadsheets-266?postid=59#post59"><span class="thread-meta-item__text">Forum|Forum|5 months ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/track-website-clicks-with-whatsapp-url-buttons-264" class="product-update-url" aria-label="Track Website Clicks with WhatsApp URL Buttons"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/d8807ef5-78c5-4955-b2d5-96c579db1af6_thumb.jpg" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Feb 14, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">Track Website Clicks with WhatsApp URL Buttons</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">Hi Manychat Community! 👋🔘 Time to Start Pushing Buttons!📝 URL Buttons are now available on WhatsApp! Now WhatsApp joins our other Manychat channels by allowing customizable URL buttons within your messages.📈 What are the Benefits? The biggest benefit is the ability to track your click through rate within your Manychat flows! Now you can remove the guesswork about which message is working better by tracking how many clicks your URL button has received in the flowbuilder. In addition, you can also track clicks within the Live Chat section of your Manychat dashboard.✏️ Customizable text: Rather than relying on the updated Manychat text you receive when delivering an inline link (picture below), URL buttons let you customize your text!Before After 🔄 Consistency Across Channels: With this update, WhatsApp joins the rest of Manychat’s channels like Messenger, and Instagram where you’re able to send buttons that link to your website or any other URL.❤️ Do you love this update? Comment below to let us know how this changes your WhatsApp process, and what other features you would love to see 👇</p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">WhatsApp</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/track-website-clicks-with-whatsapp-url-buttons-264"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">334</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/track-website-clicks-with-whatsapp-url-buttons-264?postid=124#post124"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">9</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/timotheeduran-11877" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/d1cff99b-76de-40e1-b623-1dafc13680dc.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/d1cff99b-76de-40e1-b623-1dafc13680dc.png" style="width: 100%;" title alt="timotheeduran" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/track-website-clicks-with-whatsapp-url-buttons-264?postid=124#post124"><span class="thread-meta-item__text">Forum|Forum|3 days ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/2023-in-review-top-manychat-product-updates-152" class="product-update-url" aria-label="2023 in Review: Top Manychat Product Updates"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/73c7fdc3-73ca-4477-8a10-69015ac4277b_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Jan 15, 2024</span></div><h4 class="card-widget-title product-update-view_info-title h3">2023 in Review: Top Manychat Product Updates</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;"> Hi Manychat Community! 👋 Happy 2024! As we enter the new year and get ready for new endeavors, our Product Team took a moment to reflect on the last year and their favorite product releases of 2023. So, here’s our top 6 favorites: 📍 Hotmart IntegrationNow there’s no need to use any third party: Hotmart integration gives you an opportunity to connect with Manychat in just a few steps. Learn more. 📍 New Automations Tab We've been hard at work alongside experts to create a simplified, user-friendly version of the Automation Tab. It's not just about simplicity; it's about enhancing your control and visibility. Learn more. 📍 Instagram Broadcasting Open Beta Broadcasting is the new way to turbocharge your Instagram marketing. All you have to do is create a list, encourage subscribers to opt in, and send your broadcast. Apply for beta here. 📍 Instagram Referral URL This is your secret weapon for driving traffic from any channel straight into your Instagram DMs. Learn more. 📍 List Messages on WhatsAppList Messages lets you send a message that includes a button that reveals a pop-up menu when pressed. The pop-up menu can display up to ten predefined sections that you specify. Within each of these sections, you can list ten more options. Learn more. 📍 URL Buttons in WhatsApp WhatsApp joins the rest of our channels with URL buttons! Your users now have a more seamless experience jumping from a WhatsApp chat to a website. ❓ Now it’s your turn - what was your favorite Manychat product release of the last year? Let us know in the comments! P.S. If you have ideas for Manychat’s new features or improvements, you are very welcome to submit them to this wishlist - https://community.manychat.com/ideas. Make sure to check if your idea has been submitted already! If yes, then just upvote it 😉</p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">Instagram</span><span class="text--dot-underline product-area-item">WhatsApp</span><span class="text--dot-underline product-area-item">Integrations & Apps & API</span><span class="text--dot-underline product-area-item">UI/UX Improvement</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/2023-in-review-top-manychat-product-updates-152"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">324</span></span></a></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" href="/product-updates/2023-in-review-top-manychat-product-updates-152?postid=22#post22"><span class="topic__reply-count"><svg width="12" height="13" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span></li><li class="thread-meta-item"><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/yianni-sbs-1661" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/f937c8dc-8779-425b-93ff-d4ddb9cea89b.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/manychat-en/icon/200x200/f937c8dc-8779-425b-93ff-d4ddb9cea89b.png" style="width: 100%;" title alt="Yianni-SBS" /></a></div></div><a class="qa-topic-meta-last-post-date-link" href="/product-updates/2023-in-review-top-manychat-product-updates-152?postid=22#post22"><span class="thread-meta-item__text">Forum|Forum|9 months ago</span></a></span></li></ul></div></div></a></article><article class="product-update-view card-widget-wrapper"><a href="/product-updates/discover-the-all-new-automation-tab-🚀-growth-tools-tab-discontinued-130" class="product-update-url" aria-label="Discover the All-New Automation Tab! 🚀 (Growth Tools tab discontinued)"><img class="product-update-view_feature-image" src="https://uploads-eu-west-1.insided.com/manychat-en/attachment/b32e2320-e55f-46da-bc62-f3fcba68848b_thumb.png" alt="featured-image" /><div class="product-update-view_info"><div class="product-update-view_info--metadata"><span class="text--meta">Nov 13, 2023</span></div><h4 class="card-widget-title product-update-view_info-title h3">Discover the All-New Automation Tab! 🚀 (Growth Tools tab discontinued)</h4><div class="clamp-lines card-widget-text product-update-view_info-content" style="word-break: break-word;"><p id="clamped-content-product-update-view" style="display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; overflow: hidden;">🚀 Exciting News Alert!The All-New Automation Tab is now live on Manychat! 🌟 We've completely reimagined the Automation Tab for you. Our team, along with top minds from the MC Educator and Expert Groups, have worked tirelessly to bring you this stunning update.👉 Say goodbye to clutter! Now, everything from flows to keywords is conveniently located on the left-hand panel. Plus, a powerful search bar is right below the tab title, making navigation a breeze.🔍 Need to find something specific? No problem! The new search bar helps you instantly locate your desired elements. Want to see all your comment automations for Instagram and Facebook? Easily filter them using trigger filters. Growth Tools tabYou may have noticed that the Growth Tools tab that used to be on the left is now missing. We've discontinued the separate Growth Tools tab since it didn't display most of the newly available triggers, which now can all be viewed, created, and edited through the Automation tab. Just try the filter for Triggers, and you can see all your Triggers right in the connected Automations. 📹 Check out this 5-minute Loom video from our Product Expert @Trilce Jirón Garro, where she covers the main features of this update. Discover all the enhancements and enjoy a fresh, user-friendly experience with the upgraded Automation Tab. It's more powerful and beautiful than ever. Don't miss out! </p></div><div class="product-update-view_product-areas"><span class="text--meta">Related product area:</span><span class="text--dot-underline product-area-item">UI/UX Improvement</span></div><div class="topic-view_footer"><ul class="topic-view_footer-items"><li class="post__action-item post-footer-item text--meta "><svg width="16" height="16" class viewBox="0 0 22 20" fill="none"><path d="M0 20H4V8H0V20ZM22 9C22 7.9 21.1 7 20 7H13.69L14.64 2.43L14.67 2.11C14.67 1.7 14.5 1.32 14.23 1.05L13.17 0L6.59 6.59C6.22 6.95 6 7.45 6 8V18C6 19.1 6.9 20 8 20H17C17.83 20 18.54 19.5 18.84 18.78L21.86 11.73C21.95 11.5 22 11.26 22 11V9Z" fill="currentColor"></path></svg><span> 0 </span></li><li class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" href="/product-updates/discover-the-all-new-automation-tab-🚀-growth-tools-tab-discontinued-130"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" 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