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data-m='{"id":"nn2c10c2c1c9c3m1r1a1","sN":2,"aN":"c10c2c1c9c3m1r1a1"}'>Software</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_70-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_WindowsApps_cont","cT":"Container","id":"c3c10c2c1c9c3m1r1a1","sN":3,"aN":"c10c2c1c9c3m1r1a1"}'> <a id="shellmenu_71" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/store/apps/windows?icid=CNavAppsWindowsApps" data-m='{"cN":"GlobalNav_More_Software_WindowsApps_nav","id":"n1c3c10c2c1c9c3m1r1a1","sN":1,"aN":"c3c10c2c1c9c3m1r1a1"}'>Windows Apps</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_AI_cont","cT":"Container","id":"c4c10c2c1c9c3m1r1a1","sN":4,"aN":"c10c2c1c9c3m1r1a1"}'> <a id="shellmenu_72" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/ai" data-m='{"cN":"GlobalNav_More_Software_AI_nav","id":"n1c4c10c2c1c9c3m1r1a1","sN":1,"aN":"c4c10c2c1c9c3m1r1a1"}'>AI</a> </li> <li class="js-nav-menu 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data-m='{"cN":"More_PCsAndDevices_ShopXbox_cont","cT":"Container","id":"c3c11c2c1c9c3m1r1a1","sN":3,"aN":"c11c2c1c9c3m1r1a1"}'> <a id="shellmenu_79" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/store/b/xbox?icid=CNavDevicesXbox" data-m='{"cN":"GlobalNav_More_PCsAndDevices_ShopXbox_nav","id":"n1c3c11c2c1c9c3m1r1a1","sN":1,"aN":"c3c11c2c1c9c3m1r1a1"}'>Shop Xbox</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_Accessories_cont","cT":"Container","id":"c4c11c2c1c9c3m1r1a1","sN":4,"aN":"c11c2c1c9c3m1r1a1"}'> <a id="shellmenu_80" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/store/b/accessories" data-m='{"cN":"GlobalNav_More_PCsAndDevices_Accessories_nav","id":"n1c4c11c2c1c9c3m1r1a1","sN":1,"aN":"c4c11c2c1c9c3m1r1a1"}'>Accessories</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c12c2c1c9c3m1r1a1","sN":12,"aN":"c2c1c9c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_81-span" 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data-oc="ocfab2" id="image-ocfab2"/> </div> </div> </div> <div class="layout__col"> <div class="ocr-divider ocr-divider--size-s"> </div> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__label"> <div data-oc-token-text> Customer relationship management </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h3">鈥疻hat is CRM?</span></h3> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Discover the transformative power of CRM to centralize customer data, streamline processes, and enhance business operations. </div> </div> <div class="block-feature__footer"> <div ocr-component-name="block-slim" class="block-slim" 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data-oc-token-text> Enterprise resource planning </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Why you need an ERP system</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__footer"> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link link-inline " data-bi-ecn="Learn more " data-bi-ehn="Why you need an ERP system" data-bi-tags="{}" tabindex="0" data-bi-hn="Why you need an ERP system" data-bi-bhvr="0" data-bi-cn="Learn more " data-bi-compnm="Story Grid" target="_self" data-oc="oca556" data-bi-ct="Card Link" id="action-oca556" href="https://dynamics.microsoft.com/en-us/erp/enterprise-resource-planning-system/" data-bi-sn="1" aria-label="Learn more about 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ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--ratio-21-9 rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/what-is-cdp?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1600&hei=628&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A person with glasses and curly hair is smiling while working on a laptop." loading="lazy" data-oc="oc2e6a" id="image-oc2e6a"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--align-stacked"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__label"> <div data-oc-token-text> Customer 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</span> <span class="link__text">Read more</span> </a> </div> </div> </div> </div> </div> <div class="three-up-cards__card layout__col"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--ratio-21-9 rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customer-journey?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1600&hei=628&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A woman sits at a desk typing on a Dell laptop. " loading="lazy" data-oc="occ483" id="image-occ483"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--align-stacked"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__label"> <div data-oc-token-text> Customer insights </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h4><span class="d-block h5">What is a customer journey?</span></h4> </div> </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read more" data-bi-ehn="What is a customer journey?" data-bi-tags="{}" 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data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/what-is-behavioral-analytics?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1600&hei=628&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A woman holding a smartphone in one hand and a credit card in the other, while seated at a table." loading="lazy" data-oc="oc4e73" id="image-oc4e73"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--align-stacked"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__label"> <div data-oc-token-text> Customer insights </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h4><span class="d-block h5">What is behavioral analytics?</span></h4> </div> </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read more" data-bi-ehn="What is behavioral analytics?" data-bi-tags="{}" tabindex="0" data-bi-hn="What is behavioral analytics?" data-bi-bhvr="0" data-bi-cn="Read more" data-bi-compnm="Three Up Cards" target="_self" data-oc="ocdd67" data-bi-ct="Card Link" id="action-ocdd67" href="https://dynamics.microsoft.com/en-us/ai/customer-insights/what-is-behavioral-analytics/" data-bi-sn="3" aria-label="Read more about how behavioral analytics drive data insights and optimize business processes." data-bi-view="Customer insights"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Read more</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master section-master--breadth-comfortable section-master--density-none aem-GridColumn aem-GridColumn--default--12"> <div class="container" data-oc="oceae8" id="section-master-oceae8"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading"> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h3>Customer relationship management</h3> "> <div data-oc-token-text> <h3>Customer relationship management</h3> </div> </div> <div class="parsys block-heading__slot"> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="three-up-cards" data-component-id="bb3c6b0b0eda6b639abbfd2e9d327f01" class="three-up-cards layout layout--cols-3"> <div class="three-up-cards__card layout__col"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--ratio-21-9 rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/what-is-crm?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1600&hei=628&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A Person is wearing headphones, smiling and looking at a laptop screen in a bright room." loading="lazy" data-oc="oc7a98" id="image-oc7a98"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--align-stacked"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__label"> <div data-oc-token-text> Customer relationship management </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h4><span class="d-block h5">What is CRM?</span></h4> </div> </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read more " data-bi-ehn="What is CRM?" data-bi-tags="{}" tabindex="0" data-bi-hn="What is CRM?" data-bi-bhvr="0" data-bi-cn="Read more " data-bi-compnm="Three Up Cards" target="_self" data-oc="oc3714" 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src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/crm-tools?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1600&hei=628&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A man with glasses is sitting at a desk using a tablet with a laptop next to him." loading="lazy" data-oc="ocf8c0" id="image-ocf8c0"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--align-stacked"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__label"> <div data-oc-token-text> Customer relationship management </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h4><span class="d-block h5">An introduction to CRM鈥痶ools</span></h4> </div> </div> </div> </div> </div> <div ocr-component-name="block-slim" 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data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--ratio-21-9 rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/best-crm?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1600&hei=628&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A man is seated at a desk working on a laptop in a bright office with large windows." loading="lazy" data-oc="ocfb7a" id="image-ocfb7a"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--align-stacked"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__label"> <div data-oc-token-text> Customer relationship management </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h4><span class="d-block h5">Choosing the best CRM business solution</span></h4> </div> </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read more" data-bi-ehn="Choosing the best CRM business solution" data-bi-tags="{}" tabindex="0" data-bi-hn="Choosing the best CRM business solution" data-bi-bhvr="0" data-bi-cn="Read more" data-bi-compnm="Three Up Cards" target="_self" data-oc="oc033d" data-bi-ct="Card Link" id="action-oc033d" href="https://dynamics.microsoft.com/en-us/crm/best-crm/" data-bi-sn="3" aria-label="Read more about Choosing the best CRM business 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data-oc-token-text> <h3>Customer service</h3> </div> </div> <div class="parsys block-heading__slot"> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="three-up-cards" data-component-id="bb3c6b0b0eda6b639abbfd2e9d327f01" class="three-up-cards layout layout--cols-3"> <div class="three-up-cards__card layout__col"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--ratio-21-9 rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/help-desk-software?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1600&hei=628&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Two individuals, one with a stylus, 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<a class="link " data-bi-ecn="Read more" data-bi-ehn="How help desk software supports customers" data-bi-tags="{}" tabindex="0" data-bi-hn="How help desk software supports customers" data-bi-bhvr="0" data-bi-cn="Read more" data-bi-compnm="Three Up Cards" target="_self" data-oc="oce9b8" data-bi-ct="Card Link" id="action-oce9b8" href="https://dynamics.microsoft.com/en-us/customer-service/help-desk-software/" data-bi-sn="1" aria-label="Read more about how Dynamics 365 help desk software improves customer support." data-bi-view="Customer service"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Read more</span> </a> </div> </div> </div> </div> </div> <div class="three-up-cards__card layout__col"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--ratio-21-9 rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/what-is-customer-experience?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1600&hei=628&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A woman is smiling while using a laptop and holding a credit card in her hand. 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" loading="lazy" data-oc="oc024a" id="image-oc024a"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--align-stacked"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__label"> <div data-oc-token-text> Customer service </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h4><span class="d-block h5">What is customer service?</span></h4> </div> </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read more" data-bi-ehn="What is customer service?" data-bi-tags="{}" 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data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--align-stacked"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__label"> <div data-oc-token-text> Project operations </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h4><span class="d-block h5">Understanding project accounting</span></h4> </div> </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read more" data-bi-ehn="Understanding project accounting" data-bi-tags="{}" tabindex="0" data-bi-hn="Understanding project accounting" data-bi-bhvr="0" data-bi-cn="Read more" data-bi-compnm="Three Up Cards" 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flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__label"> <div data-oc-token-text> Sales </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h4><span class="d-block h5">Sales force automation: How to close more deals</span></h4> </div> </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read more" data-bi-ehn="Sales force automation: How to close more deals" data-bi-tags="{}" tabindex="0" data-bi-hn="Sales force automation: How to close more deals" data-bi-bhvr="0" data-bi-cn="Read more" data-bi-compnm="Three Up Cards" target="_self" data-oc="occ164" data-bi-ct="Card Link" id="action-occ164" 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id="section-master-oc214a"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading"> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h3>Small and mid-sized business</h3> "> <div data-oc-token-text> <h3>Small and mid-sized business</h3> </div> </div> <div class="parsys block-heading__slot"> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="three-up-cards" data-component-id="bb3c6b0b0eda6b639abbfd2e9d327f01" class="three-up-cards layout layout--cols-3"> <div class="three-up-cards__card layout__col"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--ratio-21-9 rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/what-is-a-subsidiary-company?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1600&hei=628&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Two men in business suits are seated at a round table, engaged in conversation. 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rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/inventory-control?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1600&hei=628&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A person stands in a room sorting through piles of assorted fabric, holding a tablet." loading="lazy" data-oc="oc4091" id="image-oc4091"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--align-stacked"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__label"> <div data-oc-token-text> Small and mid-sized business </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> 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