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1024px){.CrdFaq-list.svelte-cru0l5:first-child .AccordionItemComponent:last-child{border-bottom:1px solid var(--color-border-transparent)}}.CrdFaq-list.svelte-cru0l5:last-child .AccordionItemComponent:last-child{border-bottom:1px solid var(--color-border-transparent)}.CrdFaq-list.svelte-cru0l5 .AccordionItemComponent{cursor:pointer}.CrdFaq-list.svelte-cru0l5 .AccordionItemComponent .accordion-body{cursor:initial}.CrdFaq-list.svelte-cru0l5 .accordion-title .RichTextFieldComponent *{font-family:var(--font-family-crd-h6);font-weight:var(--font-weight-crd-h6);font-size:var(--font-size-crd-h6);line-height:var(--line-height-crd-h6);letter-spacing:var(--letter-spacing-crd-h6);color:var(--color, var(--font-color-crd-h6));margin-bottom:0 !important}.CrdFaq-list.svelte-cru0l5 .accordion-title .RichTextFieldComponent *:empty{display:none}.CrdFaq-list.svelte-cru0l5 .accordion-body{margin-right:var(--space-40);max-width:190ch}.CrdFaq-list.svelte-cru0l5 .accordion-body .RichTextFieldComponent p{font-family:var(--font-family-crd-body-small);font-weight:var(--font-weight-crd-body-small);font-size:var(--font-size-crd-body-small);line-height:var(--line-height-crd-body-small);letter-spacing:var(--letter-spacing-crd-body-small);color:var(--color, var(--font-color-crd-body-small))}.CrdFaq-list.svelte-cru0l5 .accordion-body .RichTextFieldComponent a{font-family:var(--font-family-crd-link-small);font-weight:var(--font-weight-crd-link-small);font-size:var(--font-size-crd-link-small);line-height:var(--line-height-crd-link-small);letter-spacing:var(--letter-spacing-crd-link-small);color:var(--color, var(--font-color-crd-link-small))} .AccordionItemComponent.svelte-qt1aa5{padding-left:0;padding-top:var(--space-30);padding-bottom:var(--space-30);border-top:1px solid var(--color-border-transparent)}.accordion-title.svelte-qt1aa5{display:flex;flex-direction:row;justify-content:space-between;align-items:center;cursor:pointer}.accordion-body.svelte-qt1aa5{max-width:70ch;visibility:hidden;height:0}.accordion-body.expanded.svelte-qt1aa5{height:auto;visibility:visible}.accordion-body.svelte-qt1aa5 > :first-child{padding-top:var(--space-10)}a.svelte-qt1aa5{display:block;color:inherit;font-weight:inherit;text-decoration:none}.gap-none.svelte-qt1aa5{margin:var(--space-none)} .AccordionPlusMinusPartial.svelte-z6smsf{position:relative;width:var(--size);height:var(--size);min-width:var(--size);margin-left:var(--size)}.AccordionPlusMinusPartial.svelte-z6smsf::before,.AccordionPlusMinusPartial.svelte-z6smsf::after{content:"";position:absolute;top:50%;left:50%;transform:translate(-50%, -50%);width:var(--size);height:var(--thickness);background-color:var(--color);transition:transform var(--duration-slow) var(--easing-sharp)}.AccordionPlusMinusPartial.svelte-z6smsf::after{transform:translate(-50%, -50%) rotate(90deg)}.AccordionPlusMinusPartial.expanded.svelte-z6smsf::before{transform:translate(-50%, -50%) rotate(-180deg)}.AccordionPlusMinusPartial.expanded.svelte-z6smsf::after{transform:translate(-50%, -50%) rotate(-90deg) scaleX(0)} .container.svelte-1gf0jau.svelte-1gf0jau{max-width:var(--container-width-current);margin:0 auto}.container--horizontal.svelte-1gf0jau.svelte-1gf0jau{display:flex;flex-direction:column;gap:var(--space-20);align-items:var(--textVerticalAlignment, "center")}.container--horizontal.svelte-1gf0jau .RichTextFieldComponent:nth-last-of-type(1){flex-basis:calc(100% * (1 - var(--textRatio)))}.container--horizontal.svelte-1gf0jau .RichTextFieldComponent:nth-last-of-type(2){flex-basis:calc(100% * var(--textRatio))}@media(min-width: 1024px){.container--horizontal.svelte-1gf0jau.svelte-1gf0jau{flex-direction:row;gap:var(--space-120)}}.container--accent.svelte-1gf0jau.svelte-1gf0jau{display:flex;flex-direction:column}@media(max-width: 739px){.container--accent.svelte-1gf0jau .RichTextFieldComponent .sq-custom-crd-h2-r{font-family:var(--font-family-crd-h3);font-weight:var(--font-weight-crd-h3);font-size:var(--font-size-crd-h3);line-height:var(--line-height-crd-h3);letter-spacing:var(--letter-spacing-crd-h3);color:var(--color, var(--font-color-crd-h3))}.container--accent.svelte-1gf0jau .RichTextFieldComponent .sq-custom-crd-h2-m{font-family:var(--font-family-crd-h3);font-weight:var(--font-weight-crd-h3);font-size:var(--font-size-crd-h3);line-height:var(--line-height-crd-h3);letter-spacing:var(--letter-spacing-crd-h3);color:var(--color, var(--font-color-crd-h3));font-weight:var(--font-weight-crd-h3-m)}}.container--accent.svelte-1gf0jau .grid.svelte-1gf0jau{grid-area:grid;display:flex;gap:30px;flex-direction:column;margin-top:var(--space-40)}@media(min-width: 1024px){.container--accent.svelte-1gf0jau .grid.svelte-1gf0jau{flex-direction:row;margin-top:var(--space-60)}}.container--accent.hasEyebrow.svelte-1gf0jau.svelte-1gf0jau{display:grid;grid-template-areas:"eyebrow" "text" "grid";gap:var(--space-30)}@media(min-width: 1024px){.container--accent.hasEyebrow.svelte-1gf0jau.svelte-1gf0jau{grid-template-areas:"eyebrow text" "eyebrow grid";grid-template-columns:1fr 3fr;gap:var(--space-40) var(--space-30)}}.container--accent.hasEyebrow.svelte-1gf0jau .grid.svelte-1gf0jau{margin-top:0}.container--accent.hasEyebrow.svelte-1gf0jau>.RichTextFieldComponent:nth-of-type(1){grid-area:eyebrow}.container--accent.hasEyebrow.svelte-1gf0jau>.RichTextFieldComponent:nth-of-type(1)>*{font-family:var(--font-family-crd-eyebrow);font-weight:var(--font-weight-crd-eyebrow);font-size:var(--font-size-crd-eyebrow);line-height:var(--line-height-crd-eyebrow);letter-spacing:var(--letter-spacing-crd-eyebrow);color:var(--color, var(--font-color-crd-eyebrow));text-transform:uppercase}.container--accent.hasEyebrow.svelte-1gf0jau>.RichTextFieldComponent:nth-of-type(2){grid-area:text} :root{--crd-container-width-base:280px;--crd-container-width-extra-small:334px;--container-width-base:var(--crd-container-width-base);--container-width-extra-small:var(--crd-container-width-extra-small)} :root{--color-gray-85:#262626} :root{--font-color-crd-accent:var(--color-gray-99);--font-color-crd-title-xl:var(--color-gray-99);--font-color-crd-title:var(--color-gray-99);--font-color-crd-h1:var(--color-gray-99);--font-color-crd-h2:var(--color-gray-99);--font-color-crd-h3:var(--color-gray-99);--font-color-crd-h4:var(--color-gray-99);--font-color-crd-h5:var(--color-gray-99);--font-color-crd-h6:var(--color-gray-99);--font-color-crd-eyebrow:var(--color-gray-55);--font-color-crd-eyebrow-small:var(--color-gray-55);--font-color-crd-body-large:var(--color-gray-90);--font-color-crd-body:var(--color-gray-90);--font-color-crd-body-small:var(--color-gray-90);--font-color-crd-body-extra-small:var(--color-gray-90);--font-color-crd-link-large:var(--color-blue);--font-color-crd-link:var(--color-blue);--font-color-crd-link-small:var(--color-blue);--font-color-crd-link-extra-small:var(--color-blue);--font-color-crd-link-hover:var(--color-blue-dark);--font-color-crd-product-lockup--name:var(--color-gray-99);--font-color-crd-product-lockup--square:var(--color-gray-55);--font-color-crd-emphasis-pill:var(--color-blue)}:root .sq-custom-crd-dark-mode,:root .sq-custom-crd-component-container__theme--dark{--crd-dark-mode-color-blue:#4a95ff;--font-color-crd-accent:var(--color-white);--font-color-crd-title-xl:var(--color-white);--font-color-crd-title:var(--color-white);--font-color-crd-h1:var(--color-white);--font-color-crd-h2:var(--color-white);--font-color-crd-h3:var(--color-white);--font-color-crd-h4:var(--color-white);--font-color-crd-h5:var(--color-white);--font-color-crd-h6:var(--color-white);--font-color-crd-eyebrow:var(--color-gray-30);--font-color-crd-eyebrow-small:var(--color-gray-30);--font-color-crd-body-large:var(--color-gray-15);--font-color-crd-body:var(--color-gray-15);--font-color-crd-body-small:var(--color-gray-15);--font-color-crd-body-extra-small:var(--color-gray-15);--font-color-crd-link-large:var(--crd-dark-mode-color-blue);--font-color-crd-link:var(--crd-dark-mode-color-blue);--font-color-crd-link-small:var(--crd-dark-mode-color-blue);--font-color-crd-link-extra-small:var(--crd-dark-mode-color-blue);--font-color-crd-link-hover:var(--color-blue-dark);--font-color-crd-product-lockup--name:var(--color-gray-15);--font-color-crd-product-lockup--square:var(--color-gray-30);--font-color-crd-emphasis-pill:var(--crd-dark-mode-color-blue)}:root .sq-custom-crd-component-container__theme--accent-gray{--font-color-crd-eyebrow:var(--color-gray-75);--font-color-crd-eyebrow-small:var(--color-gray-75)}:root .sq-custom-crd-light-mode{--font-color-crd-accent:var(--color-gray-99);--font-color-crd-title-xl:var(--color-gray-99);--font-color-crd-title:var(--color-gray-99);--font-color-crd-h1:var(--color-gray-99);--font-color-crd-h2:var(--color-gray-99);--font-color-crd-h3:var(--color-gray-99);--font-color-crd-h4:var(--color-gray-99);--font-color-crd-h5:var(--color-gray-99);--font-color-crd-h6:var(--color-gray-99);--font-color-crd-eyebrow:var(--color-gray-55);--font-color-crd-eyebrow-small:var(--color-gray-55);--font-color-crd-body-large:var(--color-gray-90);--font-color-crd-body:var(--color-gray-90);--font-color-crd-body-small:var(--color-gray-90);--font-color-crd-body-extra-small:var(--color-gray-90);--font-color-crd-link-large:var(--color-blue);--font-color-crd-link:var(--color-blue);--font-color-crd-link-small:var(--color-blue);--font-color-crd-link-extra-small:var(--color-blue);--font-color-crd-link-hover:var(--color-blue-dark);--font-color-crd-product-lockup--name:var(--color-gray-99);--font-color-crd-product-lockup--square:var(--color-gray-55);--font-color-crd-emphasis-pill:var(--color-blue)} :root{--font-family-crd-square-sans-text:var(--font-family-base);--font-family-crd-square-sans-display:var(--font-family-display);--font-family-crd-accent:var(--font-family-crd-square-sans-display);--font-family-crd-title-xl:var(--font-family-crd-square-sans-display);--font-family-crd-title:var(--font-family-crd-square-sans-display);--font-family-crd-h1:var(--font-family-crd-square-sans-display);--font-family-crd-h2:var(--font-family-crd-square-sans-display);--font-family-crd-h3:var(--font-family-crd-square-sans-display);--font-family-crd-h4:var(--font-family-crd-square-sans-display);--font-family-crd-h5:var(--font-family-crd-square-sans-display);--font-family-crd-h6:var(--font-family-crd-square-sans-display);--font-family-crd-eyebrow:var(--font-family-crd-square-sans-text);--font-family-crd-eyebrow-small:var(--font-family-crd-square-sans-text);--font-family-crd-body-large:var(--font-family-crd-square-sans-text);--font-family-crd-body:var(--font-family-crd-square-sans-text);--font-family-crd-body-small:var(--font-family-crd-square-sans-text);--font-family-crd-body-extra-small:var(--font-family-crd-square-sans-text);--font-family-crd-link-large:var(--font-family-crd-body-large);--font-family-crd-link:var(--font-family-crd-body);--font-family-crd-link-small:var(--font-family-crd-body-small);--font-family-crd-link-extra-small:var(--font-family-crd-body-extra-small);--font-family-crd-product-lockup--name:var(--font-family-crd-square-sans-display);--font-family-crd-product-lockup--square:var(--font-family-crd-product-lockup--name)} :root{--font-size-crd-accent:9.6rem;--font-size-crd-title-xl:4.6rem;--font-size-crd-title:4.6rem;--font-size-crd-h1:4.6rem;--font-size-crd-h2:3.8rem;--font-size-crd-h3:3rem;--font-size-crd-h4:2.4rem;--font-size-crd-h5:2rem;--font-size-crd-h6:1.8rem;--font-size-crd-eyebrow:1.6rem;--font-size-crd-eyebrow-small:1.4rem;--font-size-crd-body-large:2rem;--font-size-crd-body:1.6rem;--font-size-crd-body-small:1.4rem;--font-size-crd-body-extra-small:1.2rem;--font-size-crd-link-large:var(--font-size-crd-body-large);--font-size-crd-link:var(--font-size-crd-body);--font-size-crd-link-small:var(--font-size-crd-body-small);--font-size-crd-link-extra-small:var(--font-size-crd-body-extra-small);--font-size-crd-product-lockup--name:2.4rem;--font-size-crd-product-lockup--square:var(--font-size-crd-product-lockup--name)}@media(min-width: 740px){:root{--font-size-crd-title-xl:7.6rem}}@media(min-width: 1280px){:root{--font-size-crd-accent:12rem;--font-size-crd-title-xl:9.6rem;--font-size-crd-title:6.2rem;--font-size-crd-h1:6.2rem;--font-size-crd-h2:5rem;--font-size-crd-h3:3.2rem;--font-size-crd-h4:2.4rem;--font-size-crd-h5:2.2rem;--font-size-crd-h6:1.8rem;--font-size-crd-eyebrow:1.6rem;--font-size-crd-eyebrow-small:1.4rem;--font-size-crd-body-large:2.2rem;--font-size-crd-body:1.8rem;--font-size-crd-body-small:1.6rem;--font-size-crd-body-extra-small:1.4rem;--font-size-crd-link-large:var(--font-size-crd-body-large);--font-size-crd-link:var(--font-size-crd-body);--font-size-crd-link-small:var(--font-size-crd-body-small);--font-size-crd-link-extra-small:var(--font-size-crd-body-extra-small);--font-size-crd-product-lockup--name:3.2rem;--font-size-crd-product-lockup--square:var(--font-size-crd-product-lockup--name)}} :root{--font-weight-crd-accent:var(--font-weight-regular);--font-weight-crd-title-xl:var(--font-weight-regular);--font-weight-crd-title:var(--font-weight-regular);--font-weight-crd-h1:var(--font-weight-regular);--font-weight-crd-h2-m:var(--font-weight-medium);--font-weight-crd-h2-r:var(--font-weight-regular);--font-weight-crd-h2:var(--font-weight-regular);--font-weight-crd-h3-m:var(--font-weight-medium);--font-weight-crd-h3-r:var(--font-weight-regular);--font-weight-crd-h3:var(--font-weight-regular);--font-weight-crd-h4-m:var(--font-weight-medium);--font-weight-crd-h4-r:var(--font-weight-regular);--font-weight-crd-h4:var(--font-weight-regular);--font-weight-crd-h5:var(--font-weight-medium);--font-weight-crd-h6:var(--font-weight-medium);--font-weight-crd-eyebrow:var(--font-weight-semibold);--font-weight-crd-eyebrow-small:var(--font-weight-semibold);--font-weight-crd-body-large:var(--font-weight-regular);--font-weight-crd-body:var(--font-weight-regular);--font-weight-crd-body-small:var(--font-weight-regular);--font-weight-crd-body-extra-small:var(--font-weight-regular);--font-weight-crd-link-large:var(--font-weight-medium);--font-weight-crd-link:var(--font-weight-medium);--font-weight-crd-link-small:var(--font-weight-medium);--font-weight-crd-link-extra-small:var(--font-weight-medium);--font-weight-crd-product-lockup--name:var(--font-weight-medium);--font-weight-crd-product-lockup--square:var(--font-weight-crd-product-lockup--name)} :root{--letter-spacing-crd-accent:-0.1rem;--letter-spacing-crd-title-xl:-0.1rem;--letter-spacing-crd-title:-0.1rem;--letter-spacing-crd-h1:-0.1rem;--letter-spacing-crd-h2:0;--letter-spacing-crd-h3:0;--letter-spacing-crd-h4:0;--letter-spacing-crd-h5:0;--letter-spacing-crd-h6:0;--letter-spacing-crd-eyebrow:0.2rem;--letter-spacing-crd-eyebrow-small:0.2rem;--letter-spacing-crd-body-large:0;--letter-spacing-crd-body:0;--letter-spacing-crd-body-small:0;--letter-spacing-crd-body-extra-small:0;--letter-spacing-crd-link-large:var(--letter-spacing-crd-body-large);--letter-spacing-crd-link:var(--letter-spacing-crd-body);--letter-spacing-crd-link-small:var(--letter-spacing-crd-body-small);--letter-spacing-crd-link-extra-small:var(--letter-spacing-crd-body-extra-small);--letter-spacing-crd-product-lockup--name:0;--letter-spacing-crd-product-lockup--square:var(--letter-spacing-crd-product-lockup--name)} :root{--line-height-crd-accent:9.6rem;--line-height-crd-title-xl:5.2rem;--line-height-crd-title:5.2rem;--line-height-crd-h1:5.2rem;--line-height-crd-h2:4.4rem;--line-height-crd-h3:3.8rem;--line-height-crd-h4:3.2rem;--line-height-crd-h5:2.8rem;--line-height-crd-h6:2.6rem;--line-height-crd-eyebrow:2.8rem;--line-height-crd-eyebrow-small:2.4rem;--line-height-crd-body-large:2.8rem;--line-height-crd-body:2.4rem;--line-height-crd-body-small:2.1rem;--line-height-crd-body-extra-small:1.8rem;--line-height-crd-link-large:var(--line-height-crd-body-large);--line-height-crd-link:var(--line-height-crd-body);--line-height-crd-link-small:var(--line-height-crd-body-small);--line-height-crd-link-extra-small:var(--line-height-crd-body-extra-small);--line-height-crd-product-lockup--name:1;--line-height-crd-product-lockup--square:var(--line-height-crd-product-lockup--name)}@media(min-width: 740px){:root{--line-height-crd-title-xl:8.3rem}}@media(min-width: 1280px){:root{--line-height-crd-accent:12rem;--line-height-crd-title:7rem;--line-height-crd-title-xl:10.5rem;--line-height-crd-h1:6.7rem;--line-height-crd-h2:6rem;--line-height-crd-h3:4rem;--line-height-crd-h4:3.4rem;--line-height-crd-h5:3.3rem;--line-height-crd-h6:2.8rem;--line-height-crd-eyebrow:2.8rem;--line-height-crd-eyebrow-small:2.4rem;--line-height-crd-body-large:3.3rem;--line-height-crd-body:2.8rem;--line-height-crd-body-small:2.4rem;--line-height-crd-body-extra-small:2.1rem;--line-height-crd-link-large:var(--line-height-crd-body-large);--line-height-crd-link:var(--line-height-crd-body);--line-height-crd-link-small:var(--line-height-crd-body-small);--line-height-crd-link-extra-small:var(--line-height-crd-body-extra-small);--line-height-crd-product-lockup--name:1;--line-height-crd-product-lockup--square:var(--line-height-crd-product-lockup--name)}} 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How do I troubleshoot 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If you’ve enabled offline payments, it will take effect automatically when your device is not connected to the internet, and a banner will appear at the top of your Square app. If your device is online and all your card transactions appear to be declining, there may be a wider issue affecting payments, which can be confirmed by checking for updates at ","marksBeforeParsing":[],"marks":[],"data":{},"element":"span","nodeType":"text","content":[]},"uid":"xms-fe-6d37765a-91e4-43d4-93f0-4d22af9acdb4","isAboveTheFold":false},{"pagePath":"/ca/en/payments/offline-payments-guide","locale":"en-CA","componentType":"component","componentName":"RichTextInlineComponent","props":{"entryId":"","componentName":"RichTextInlineComponent","locale":"en-CA","customCssClass":"","pagePath":"/ca/en/payments/offline-payments-guide","marks":[],"data":{"uri":"https://www.issquareup.com/canada"},"nodeType":"hyperlink","content":[{"pagePath":"/ca/en/payments/offline-payments-guide","locale":"en-CA","componentType":"component","componentName":"RichTextInlineComponent","props":{"entryId":"","componentName":"RichTextInlineComponent","locale":"en-CA","customCssClass":"","pagePath":"/ca/en/payments/offline-payments-guide","value":"issquareup.com","marksBeforeParsing":[],"marks":[],"data":{},"element":"span","nodeType":"text","content":[]},"uid":"xms-fe-12078bab-5b66-47b6-a688-a00c2498514c","isAboveTheFold":false}]},"uid":"xms-fe-5d32cd25-21d4-478a-852e-3ff2fd5c34d3","isAboveTheFold":false},{"pagePath":"/ca/en/payments/offline-payments-guide","locale":"en-CA","componentType":"component","componentName":"RichTextInlineComponent","props":{"entryId":"","componentName":"RichTextInlineComponent","locale":"en-CA","customCssClass":"","pagePath":"/ca/en/payments/offline-payments-guide","value":". 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Team members without this permission granted can still process offline payments but cannot enable or disable them.","marksBeforeParsing":[],"marks":[],"data":{},"element":"span","nodeType":"text","content":[]},"uid":"xms-fe-6adf80cf-46c6-433c-891d-27c04e25b079","isAboveTheFold":false}],"shouldRender":true},"uid":"xms-fe-a1cb505a-7a24-46dc-b1bf-5a4ae66d315e","isAboveTheFold":false}],"shouldRender":true},"uid":"xms-fe-95b424c5-b936-48a8-9471-9105e4f6eb45","isAboveTheFold":false}},"uid":"xms-fe-40u8NZ8KrtrJ8XnbMvT4M0","contentfulEntryId":"40u8NZ8KrtrJ8XnbMvT4M0","isAboveTheFold":false}},"uid":"xms-fe-69hhMsEX36RG2OB1W31avU","contentfulEntryId":"69hhMsEX36RG2OB1W31avU","isAboveTheFold":false},{"pagePath":"/ca/en/payments/offline-payments-guide","locale":"en-CA","componentType":"component","componentName":"AccordionItemComponent","props":{"boxProperties":{"enabled":true,"version":"1.1.4"},"breakpointPropValues":{},"entryId":"31BgBcbjdZ3rhaZW9nnSd9","componentName":"AccordionItemComponent","locale":"en-CA","customCssClass":"","pagePath":"/ca/en/payments/offline-payments-guide","title":{"pagePath":"/ca/en/payments/offline-payments-guide","locale":"en-CA","componentType":"component","componentName":"RichTextFieldComponent","props":{"boxProperties":{"enabled":true,"version":"1.1.4"},"breakpointPropValues":{},"entryId":"3NqQkVYwEkwTTChTqnpuNK","componentName":"RichTextFieldComponent","locale":"en-CA","customCssClass":"","pagePath":"/ca/en/payments/offline-payments-guide","body":{"pagePath":"/ca/en/payments/offline-payments-guide","locale":"en-CA","componentType":"component","componentName":"RichTextBlockComponent","props":{"nodeType":"document","content":[{"pagePath":"/ca/en/payments/offline-payments-guide","locale":"en-CA","componentType":"component","componentName":"RichTextBlockComponent","props":{"nodeType":"p","content":[{"pagePath":"/ca/en/payments/offline-payments-guide","locale":"en-CA","componentType":"component","componentName":"RichTextInlineComponent","props":{"entryId":"","componentName":"RichTextInlineComponent","locale":"en-CA","customCssClass":"","pagePath":"/ca/en/payments/offline-payments-guide","value":"What are the risks of accepting offline payments?","marksBeforeParsing":[],"marks":[],"data":{},"element":"span","nodeType":"text","content":[]},"uid":"xms-fe-457232bc-7231-4a29-8c2b-37baa0d1be80","isAboveTheFold":false}],"shouldRender":true},"uid":"xms-fe-5d55e2b1-7d3a-4300-a517-01f07f6ad0cc","isAboveTheFold":false}],"shouldRender":true},"uid":"xms-fe-b1ba862c-d098-42ac-8bde-b26949084f38","isAboveTheFold":false}},"uid":"xms-fe-3NqQkVYwEkwTTChTqnpuNK","contentfulEntryId":"3NqQkVYwEkwTTChTqnpuNK","isAboveTheFold":false},"body":{"pagePath":"/ca/en/payments/offline-payments-guide","locale":"en-CA","componentType":"component","componentName":"RichTextFieldComponent","props":{"boxProperties":{"enabled":true,"version":"1.1.4"},"breakpointPropValues":{},"entryId":"5ONS72vZQCJjM5Ra0Yn6I9","componentName":"RichTextFieldComponent","locale":"en-CA","customCssClass":"","pagePath":"/ca/en/payments/offline-payments-guide","body":{"pagePath":"/ca/en/payments/offline-payments-guide","locale":"en-CA","componentType":"component","componentName":"RichTextBlockComponent","props":{"nodeType":"document","content":[{"pagePath":"/ca/en/payments/offline-payments-guide","locale":"en-CA","componentType":"component","componentName":"RichTextBlockComponent","props":{"nodeType":"p","content":[{"pagePath":"/ca/en/payments/offline-payments-guide","locale":"en-CA","componentType":"component","componentName":"RichTextInlineComponent","props":{"entryId":"","componentName":"RichTextInlineComponent","locale":"en-CA","customCssClass":"","pagePath":"/ca/en/payments/offline-payments-guide","value":"There is additional risk when accepting offline payments. It is important to note that:","marksBeforeParsing":[],"marks":[],"data":{},"element":"span","nodeType":"text","content":[]},"uid":"xms-fe-c09d2cf5-47c4-40e1-9b91-90c9b01dc6eb","isAboveTheFold":false}],"shouldRender":true},"uid":"xms-fe-577dc55b-45fc-45a7-aa96-9999676c5466","isAboveTheFold":false},{"pagePath":"/ca/en/payments/offline-payments-guide","locale":"en-CA","componentType":"component","componentName":"ListComponent","props":{"boxProperties":{"enabled":true,"version":"1.1.4"},"breakpointPropValues":{},"entryId":"1dWCgyki2GMdp0X0GXgZsK","componentName":"ListComponent","locale":"en-CA","customCssClass":"","pagePath":"/ca/en/payments/offline-payments-guide","columnCount":1,"listElementType":"ul","listMarkerColor":"--color-gray-99","listItems":["<p>Square is not responsible for any loss due to declined cards or expired payments taken while offline. 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svelte-kyjk9k"><span></span> <div class="caret svelte-kyjk9k" data-svelte-h="svelte-se99fu"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M6 9L12 15L18 9" stroke="black" stroke-width="2" stroke-miterlimit="10" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></button> <div class="CrdAnchorButtonNav-row CrdAnchorButtonNav-dropdown svelte-kyjk9k"><div class="CrdAnchorButtonNav-buttonContainer svelte-kyjk9k"> <div class="LinkComponent LinkComponent-3GhttspYSWNo01Y2PbIPxB-box-properties " data-entry-id="3GhttspYSWNo01Y2PbIPxB"><a class="LinkComponent--anchor svelte-156tl7x" href="#preparing-for-a-disruption">Preparing for a <span class="svelte-156tl7x">disruption</span> </a> </div> </div><div class="CrdAnchorButtonNav-buttonContainer svelte-kyjk9k"> <div class="LinkComponent LinkComponent-1dl6N8XTC0QSsUyOVEjVx7-box-properties " data-entry-id="1dl6N8XTC0QSsUyOVEjVx7"><a class="LinkComponent--anchor svelte-156tl7x" href="#responding-to-a-disruption">Responding to a <span class="svelte-156tl7x">disruption</span> </a> </div> </div><div class="CrdAnchorButtonNav-buttonContainer svelte-kyjk9k"> <div class="LinkComponent LinkComponent-E4Bv4brUTbtQ8ByTqDMOU-box-properties " data-entry-id="E4Bv4brUTbtQ8ByTqDMOU"><a class="LinkComponent--anchor svelte-156tl7x" href="#getting-back-online">Getting back <span class="svelte-156tl7x">online</span> </a> </div> </div><div class="CrdAnchorButtonNav-buttonContainer svelte-kyjk9k"> <div class="LinkComponent LinkComponent-10oVowfxiJuMMqeK2gqG1d-box-properties " data-entry-id="10oVowfxiJuMMqeK2gqG1d"><a class="LinkComponent--anchor svelte-156tl7x" href="#need-more-help">Need more <span class="svelte-156tl7x">help?</span> </a> </div> </div></div></div></div></div> </div> </div><section href="" class="BoxComponent BoxComponent-2uzLynTNklj8IHyFvqFtTD-box-properties svelte-122lwqa" data-entry-id="2uzLynTNklj8IHyFvqFtTD" id="preparing-for-a-disruption"> <div class="FlexLayoutSection FlexLayoutSection-3JoqUni7gF4Z1sT69cdNbn FlexLayoutSection-3JoqUni7gF4Z1sT69cdNbn-box-properties svelte-svg0pf" data-entry-id="3JoqUni7gF4Z1sT69cdNbn"> <div class="RichTextFieldComponent RichTextFieldComponent-1XGGeS08TWDjsgFT0OU4uK-box-properties sq-custom-narrow-width" data-entry-id="1XGGeS08TWDjsgFT0OU4uK"> <div class="AproposImageComponent AproposImageComponent-1SehMY4xu4DQYynycqw2KY-box-properties " data-entry-id="1SehMY4xu4DQYynycqw2KY"><div class="ResponsiveImagePartial"><picture><img class="scale svelte-14jxui7" alt="" type="image/svg+xml" width="96" height="96" src="//images.ctfassets.net/2d5q1td6cyxq/3QT4utQlwdnf8zHGj9Efy/cd3c25946e2b2bfa2faac1b2f8e736eb/Prepare.svg" loading="lazy"></picture> </div></div> <h2> Preparing for a disruption</h2> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-r svelte-1o1tvzr balance-text" data-entry-id="1cp2gKwTLSpwEuhrawPCpT"> Future-proof your business against potential service disruptions so you never miss a sale. </span></p></div><a href="https://assets.ctfassets.net/2d5q1td6cyxq/4rtVe6rP0Gs7fuKTgNV1Wh/85b1fb8083eaf79a223ade5bb13d57db/Square_Offline_Payments_Preparation_Guide.pdf" class="BoxComponent BoxComponent-5sU4FXXy3Rtb9HWT4yUZBw-box-properties svelte-122lwqa" data-entry-id="5sU4FXXy3Rtb9HWT4yUZBw"> <div class="FlexLayoutSection FlexLayoutSection-1j5Rc96LLhmOTyqed1bke6 FlexLayoutSection-1j5Rc96LLhmOTyqed1bke6-box-properties svelte-svg0pf" data-entry-id="1j5Rc96LLhmOTyqed1bke6"> <div class="AproposImageComponent AproposImageComponent-2xyAqltRaVbe1QO1HaFidk-box-properties " data-entry-id="2xyAqltRaVbe1QO1HaFidk"><div class="ResponsiveImagePartial"><picture><img class="crop svelte-14jxui7" alt="Download" type="image/svg+xml" width="25" height="24" src="//images.ctfassets.net/2d5q1td6cyxq/11GlEztr2CFKIpmwYyfJEt/35ef2803ffd28e77fa97b999c0d6acad/download-icon.svg" loading="lazy"></picture> </div></div><div class="RichTextFieldComponent RichTextFieldComponent-2e14prrn5fFtAADmwuUB2u-box-properties " data-entry-id="2e14prrn5fFtAADmwuUB2u"> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="3LymfR2rCXQJQpDjz3zjba" style="--color: var(--color-link);"> <a href="https://assets.ctfassets.net/2d5q1td6cyxq/4rtVe6rP0Gs7fuKTgNV1Wh/3f85403b94ba8b8f1dd2a1e8e79e5513/Square_Offline_Payments_Preparation_Guide_CAEN.pdf"> Download the preparation guide</a> </span></p></div> </div> </a> </div><div class="FlexLayoutSection FlexLayoutSection-5jRHMeOXRYgWkEoEQMcnOx FlexLayoutSection-5jRHMeOXRYgWkEoEQMcnOx-box-properties sq-custom-narrow-width svelte-svg0pf" data-entry-id="5jRHMeOXRYgWkEoEQMcnOx"> <div class="RichTextFieldComponent RichTextFieldComponent-RnO136IqwRC7OOJNshJrw-box-properties " data-entry-id="RnO136IqwRC7OOJNshJrw"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 1. Understand your disruption type. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> There are two types of service disruptions: an internet or network disruption, or a Square service disruption. In both cases you can still take offline payments from your Square device. Once our team identifies a disruption, you’ll automatically receive a notification alert on your Square device. </span></p></div><div class="LinkComponent LinkComponent-5Ei57e3IQYSoI9OFPEOuul-box-properties sq-custom-crd-link-small" data-entry-id="5Ei57e3IQYSoI9OFPEOuul"><a class="LinkComponent--anchor svelte-156tl7x" href="#types-of-alerts">Learn more about <span class="svelte-156tl7x">alerts</span> </a> </div> </div><div href="" class="BoxComponent BoxComponent-5OA6JRtU1ReO4e9Ip0i9E1-box-properties svelte-122lwqa" data-entry-id="5OA6JRtU1ReO4e9Ip0i9E1"> <div class="FlexLayoutSection FlexLayoutSection-7zpsjMvXhFNAbjKoO2H8IN FlexLayoutSection-7zpsjMvXhFNAbjKoO2H8IN-box-properties sq-custom-narrow-width svelte-svg0pf" data-entry-id="7zpsjMvXhFNAbjKoO2H8IN"> <div class="FlexLayoutSection FlexLayoutSection-5hPNAPBjfm844FyDYSzKoV FlexLayoutSection-5hPNAPBjfm844FyDYSzKoV-box-properties sq-custom-narrow-width svelte-svg0pf" data-entry-id="5hPNAPBjfm844FyDYSzKoV"> <div class="RichTextFieldComponent RichTextFieldComponent-59ExKuAb9ub5UfWDD0hArp-box-properties " data-entry-id="59ExKuAb9ub5UfWDD0hArp"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 2. Turn on offline payments. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Set up offline payments on your device so your business can keep running during a service disruption. Follow these steps to take offline payments for up to 24 hours: </span></p> </div><div class="ListComponent ListComponent-34RpDkBB1DqynFJ97oa9Ji-box-properties sq-custom-crd-body-small svelte-jr9x6l" data-entry-id="34RpDkBB1DqynFJ97oa9Ji"><ol class="num-cols-1 decimal p svelte-jr9x6l"><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>From your Square app or device, tap <strong>More</strong>. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Select <strong>Settings</strong> from the menu options. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Tap <strong>Checkout</strong>, then <strong>Offline payments</strong>. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Toggle on <strong>Allow to confirm</strong>. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Set a transaction limit that you’re comfortable with (you can change this at any time).</p>  </li></ol> </div><div class="RichTextFieldComponent RichTextFieldComponent-6bIiKdXGkmOO0LpZOr83tC-box-properties sq-custom-crd-body-small" data-entry-id="6bIiKdXGkmOO0LpZOr83tC"> <p> <b>Note</b> : Interac debit cards are not compatible with offline payments and will auto-decline upon regaining connectivity. Ask customers to pay with a credit card.</p></div><div class="LinkComponent LinkComponent-2upwEQpnVuUR43g9g35Xi7-box-properties sq-custom-crd-link-small" data-entry-id="2upwEQpnVuUR43g9g35Xi7"><a class="LinkComponent--text svelte-778nf4 arrow full-motion" href="https://squareup.com/help/ca/en/article/7777-process-card-payments-with-offline-mode">Learn more about offline <span class="no-wrap svelte-778nf4">payments</span></a> </div> </div><div class="TextUnitComponent TextUnitComponent-5YHXCTXM4NfwaBjJtYeEoJ-box-properties svelte-dt1hri" data-entry-id="5YHXCTXM4NfwaBjJtYeEoJ" id=""><div class="gridWrapper svelte-dt1hri"><div class="mediaContainer svelte-dt1hri"> <div class="VideoComponent VideoComponent-6dMecgtA1rs7kT8ui4uNmv-box-properties svelte-nekkak" data-entry-id="6dMecgtA1rs7kT8ui4uNmv"><video playsinline muted data-id="6dMecgtA1rs7kT8ui4uNmv" preload="metadata" class="svelte-nekkak"><source src="//videos.ctfassets.net/2d5q1td6cyxq/2SneNmgbCMEqLx792v4XH8/9bc928168fba9f285a1e9458a65674ed/Offline_CAEN.mp4" type="video/mp4"></video> </div> </div> <div class="heading font-size-normal svelte-dt1hri"> </div> </div> </div> </div> </div><div class="FlexLayoutSection FlexLayoutSection-6qaEa0y2ZvhKVRTvb9MO9F FlexLayoutSection-6qaEa0y2ZvhKVRTvb9MO9F-box-properties sq-custom-narrow-width svelte-svg0pf" data-entry-id="6qaEa0y2ZvhKVRTvb9MO9F"> <div class="RichTextFieldComponent RichTextFieldComponent-ABd0GNv1pSahGkI4rMAYX-box-properties " data-entry-id="ABd0GNv1pSahGkI4rMAYX"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 3. Strengthen your internet connection. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Here are some easy ways to keep your internet connection stable. </span></p></div><div class="ListComponent ListComponent-Y0RHClhT3fUZKE8NGHb2X-box-properties sq-custom-crd-body-small svelte-jr9x6l" data-entry-id="Y0RHClhT3fUZKE8NGHb2X"><ul class="num-cols-1 bullet p svelte-jr9x6l"><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Check that your cables are connected securely and that your router is working properly. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Toggle your Wi-Fi off and on from your Square device or hardware by going to <strong>Settings > Hardware > Network</strong> and confirm that there’s a checkmark next to the network you’re trying to connect to. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Confirm that your Wi-Fi signal strength is strong by checking other devices (such as phones, tablets or laptops) on your network near the location of your Square device. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> If you lose Wi-Fi temporarily, switch to Ethernet if it’s available to you. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Consider using a router that has cellular backup, a portable Wi-Fi hotspot (sometimes referred to as a <a href="https://squareup.com/help/ca/en/article/6858-using-a-mobile-wi-fi-hotspot-with-square-terminal">Mi-Fi</a>), or your phone’s Wi-Fi hotspot as a backup internet connection.</p>  </li></ul> </div> </div><div class="FlexLayoutSection FlexLayoutSection-1LGd3vdZUPL2SII1IyHE5K FlexLayoutSection-1LGd3vdZUPL2SII1IyHE5K-box-properties sq-custom-narrow-width svelte-svg0pf" data-entry-id="1LGd3vdZUPL2SII1IyHE5K"> <div class="RichTextFieldComponent RichTextFieldComponent-6vDbxA8apyXap6C94hCJYo-box-properties " data-entry-id="6vDbxA8apyXap6C94hCJYo"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 4. Bookmark the Square status page. </span></p> <p></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Keep <a href="https://www.issquareup.com/canada"> issquareup.com</a> handy so you can stay up to date on any service interruptions. </span></p></div><div class="LinkComponent LinkComponent-5lgQ9MW5UjShoR4os32fW3-box-properties sq-custom-crd-link-small" data-entry-id="5lgQ9MW5UjShoR4os32fW3"><a class="LinkComponent--text svelte-778nf4 arrow full-motion" href="https://issquareup.com/united-states">Bookmark <span class="no-wrap svelte-778nf4">page</span></a> </div> </div><div class="FlexLayoutSection FlexLayoutSection-dxQmwkR00iSqptfdkfp1U FlexLayoutSection-dxQmwkR00iSqptfdkfp1U-box-properties sq-custom-narrow-width svelte-svg0pf" data-entry-id="dxQmwkR00iSqptfdkfp1U"> <div class="RichTextFieldComponent RichTextFieldComponent-5x0sCQhzHCamgoGrApfmNI-box-properties " data-entry-id="5x0sCQhzHCamgoGrApfmNI"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 5. Empower your team. </span></p></div><div class="RichTextFieldComponent RichTextFieldComponent-4yOfJre0VuDwgxdLG85Pkj-box-properties " data-entry-id="4yOfJre0VuDwgxdLG85Pkj"> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Make sure your team is prepared to handle a service disruption. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-h6 svelte-1o1tvzr" data-entry-id="EyUUiZqwJI3yz8RfAGpqR"> Report a service disruption. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Tell your employees to notify you or a manager if a service disruption happens. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-h6 svelte-1o1tvzr" data-entry-id="EyUUiZqwJI3yz8RfAGpqR"> Review and save orders. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Handle any online orders that you received prior to losing service. You will not be able to receive any new orders through Square Online or ordering platforms, such as Uber Eats, while your device is offline. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-h6 svelte-1o1tvzr" data-entry-id="EyUUiZqwJI3yz8RfAGpqR"> Monitor the Square status page. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Tell your employees to check the Square status page so they can stay updated. </span></p></div> </div><div class="FlexLayoutSection FlexLayoutSection-1bC0JjYjX6GyIkEJtmmMNt FlexLayoutSection-1bC0JjYjX6GyIkEJtmmMNt-box-properties sq-custom-narrow-width svelte-svg0pf" data-entry-id="1bC0JjYjX6GyIkEJtmmMNt"> <div class="AproposImageComponent AproposImageComponent-1BFMBTYBkgp63LoImuA0lU-box-properties " data-entry-id="1BFMBTYBkgp63LoImuA0lU"><div class="ResponsiveImagePartial"><picture><img class="scale svelte-14jxui7" alt="" type="image/svg+xml" width="74" height="74" src="//images.ctfassets.net/2d5q1td6cyxq/66pNUdV6Otqn91Xr32zQTF/43aa6f041e6dfc02fdfa5d1a8c5960da/Notification-Alt.svg" loading="lazy"></picture> </div></div><div class="AproposImageComponent AproposImageComponent-dtzJY7aBsyZ3El8ik0uPv-box-properties " data-entry-id="dtzJY7aBsyZ3El8ik0uPv"><div class="ResponsiveImagePartial"><picture><img class="scale svelte-14jxui7" alt="" type="image/svg+xml" width="32" height="32" src="//images.ctfassets.net/2d5q1td6cyxq/29zIj1RryCu8o0QMgM2drf/b55dab6eac4e40d5ae4f6fc3c71587a3/Notification-Alt-Base.svg" loading="lazy"></picture> </div></div><div class="FlexLayoutSection FlexLayoutSection-5LoRkcQcU4G8pEcIThdHYG FlexLayoutSection-5LoRkcQcU4G8pEcIThdHYG-box-properties svelte-svg0pf" data-entry-id="5LoRkcQcU4G8pEcIThdHYG"> <div class="RichTextFieldComponent RichTextFieldComponent-4IORd3HHnc1zuv2ILuiJkV-box-properties " data-entry-id="4IORd3HHnc1zuv2ILuiJkV"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> Set up service disruption notifications. </span></p></div><div class="RichTextFieldComponent RichTextFieldComponent-Yzxn2eZlfsz5A0D3o5Xa5-box-properties " data-entry-id="Yzxn2eZlfsz5A0D3o5Xa5"> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Stay updated during a service disruption by enabling email or text message notifications from your Square Dashboard. </span></p></div><div class="LinkComponent LinkComponent-DjwadTvULcPKWrI3mdZAL-box-properties sq-custom-crd-link-small" data-entry-id="DjwadTvULcPKWrI3mdZAL"><a class="LinkComponent--text svelte-778nf4 arrow full-motion" href="https://squareup.com/dashboard/business/outage-notifications">Sign <span class="no-wrap svelte-778nf4">up</span></a> </div> </div> </div> </section><section href="" class="BoxComponent BoxComponent-4W3tzkSfw7VBIe3l4gb1ZE-box-properties svelte-122lwqa" data-entry-id="4W3tzkSfw7VBIe3l4gb1ZE" id="responding-to-a-disruption"> <div class="RichTextFieldComponent RichTextFieldComponent-32i21Q9AHTrTsugn4nVQr8-box-properties sq-custom-narrow-width" data-entry-id="32i21Q9AHTrTsugn4nVQr8"> <div class="AproposImageComponent AproposImageComponent-6xN5WIA2JAa4nVzQMBTcYZ-box-properties " data-entry-id="6xN5WIA2JAa4nVzQMBTcYZ"><div class="ResponsiveImagePartial"><picture><img class="scale svelte-14jxui7" alt="" type="image/svg+xml" width="96" height="96" src="//images.ctfassets.net/2d5q1td6cyxq/3VU5115ADy3bape5fpEZAt/57032cb7d59db1d9f6086e7880718abd/Fast-Setup__1_.svg" loading="lazy"></picture> </div></div> <h2> Responding to a disruption</h2> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-r svelte-1o1tvzr balance-text" data-entry-id="1cp2gKwTLSpwEuhrawPCpT"> Follow these steps in the event of a service disruption so you can continue doing business. </span></p></div><div href="" class="BoxComponent BoxComponent-1LwxT4gxepalfJlfRLIuqq-box-properties svelte-122lwqa" data-entry-id="1LwxT4gxepalfJlfRLIuqq" id="types-of-alerts"> <div class="FlexLayoutSection FlexLayoutSection-65hRSWm8KYqQgI2gD0zztV FlexLayoutSection-65hRSWm8KYqQgI2gD0zztV-box-properties sq-custom-narrow-width svelte-svg0pf" data-entry-id="65hRSWm8KYqQgI2gD0zztV"> <div class="RichTextFieldComponent RichTextFieldComponent-6y3CzsNfLOscpQOYbE30H2-box-properties " data-entry-id="6y3CzsNfLOscpQOYbE30H2"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 1. Identify your disruption type. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> There are two types of service disruptions: an internet or network disruption, or a Square service disruption. Once a disruption is identified, a notification will appear automatically on your Square device to let you know the type of disruption. See which alert you have in order to troubleshoot your issue. </span></p></div><div class="FlexLayoutSection FlexLayoutSection-61tSAFQyN3hMf3xmEBe5ZY FlexLayoutSection-61tSAFQyN3hMf3xmEBe5ZY-box-properties svelte-svg0pf" data-entry-id="61tSAFQyN3hMf3xmEBe5ZY"> <div class="RichTextFieldComponent RichTextFieldComponent-4cG0asVyJEh5dkmrOAx9H1-box-properties " data-entry-id="4cG0asVyJEh5dkmrOAx9H1"> <p> <b>Types of alerts</b></p></div><div class="FlexLayoutSection FlexLayoutSection-2q0hwOWkjCgloAisiu8rCB FlexLayoutSection-2q0hwOWkjCgloAisiu8rCB-box-properties svelte-svg0pf" data-entry-id="2q0hwOWkjCgloAisiu8rCB"> <div class="FlexLayoutSection FlexLayoutSection-6nUvqWthGC0HmFiR8jV7DJ FlexLayoutSection-6nUvqWthGC0HmFiR8jV7DJ-box-properties svelte-svg0pf" data-entry-id="6nUvqWthGC0HmFiR8jV7DJ"> <div class="AproposImageComponent AproposImageComponent-InROZS3knnEPTEIIH4IMU-box-properties " data-entry-id="InROZS3knnEPTEIIH4IMU"><div class="ResponsiveImagePartial"><picture><source class=" svelte-14jxui7" type="image/avif" media="(min-width: 1px)" srcset="//images.ctfassets.net/2d5q1td6cyxq/3ak6utUjw4F0fq2dCgTFaS/648ad950c8cd784532ceeffa9b8bc419/PD06549_USEN_Internet_or_network.png?fm=avif&q=85&fit=fill&w=760 760w, //images.ctfassets.net/2d5q1td6cyxq/3ak6utUjw4F0fq2dCgTFaS/648ad950c8cd784532ceeffa9b8bc419/PD06549_USEN_Internet_or_network.png?fm=avif&q=85&fit=fill&w=746 746w, //images.ctfassets.net/2d5q1td6cyxq/3ak6utUjw4F0fq2dCgTFaS/648ad950c8cd784532ceeffa9b8bc419/PD06549_USEN_Internet_or_network.png?fm=avif&q=85&fit=fill&w=739 739w, //images.ctfassets.net/2d5q1td6cyxq/3ak6utUjw4F0fq2dCgTFaS/648ad950c8cd784532ceeffa9b8bc419/PD06549_USEN_Internet_or_network.png?fm=avif&q=85&fit=fill&w=373 373w" sizes="(min-width: 1680px) 1920px, (min-width: 1280px) 1679px, (min-width: 1024px) 1279px, (min-width: 740px) 1023px, (min-width: 374px) 739px, (min-width: 1px) 373px"><source class=" svelte-14jxui7" type="image/webp" media="(min-width: 1px)" srcset="//images.ctfassets.net/2d5q1td6cyxq/3ak6utUjw4F0fq2dCgTFaS/648ad950c8cd784532ceeffa9b8bc419/PD06549_USEN_Internet_or_network.png?fm=webp&q=85&fit=fill&w=760 760w, //images.ctfassets.net/2d5q1td6cyxq/3ak6utUjw4F0fq2dCgTFaS/648ad950c8cd784532ceeffa9b8bc419/PD06549_USEN_Internet_or_network.png?fm=webp&q=85&fit=fill&w=746 746w, //images.ctfassets.net/2d5q1td6cyxq/3ak6utUjw4F0fq2dCgTFaS/648ad950c8cd784532ceeffa9b8bc419/PD06549_USEN_Internet_or_network.png?fm=webp&q=85&fit=fill&w=739 739w, //images.ctfassets.net/2d5q1td6cyxq/3ak6utUjw4F0fq2dCgTFaS/648ad950c8cd784532ceeffa9b8bc419/PD06549_USEN_Internet_or_network.png?fm=webp&q=85&fit=fill&w=373 373w" sizes="(min-width: 1680px) 1920px, (min-width: 1280px) 1679px, (min-width: 1024px) 1279px, (min-width: 740px) 1023px, (min-width: 374px) 739px, (min-width: 1px) 373px"><img class="fluid svelte-14jxui7" alt="" type="image/png" width="760" height="280" src="//images.ctfassets.net/2d5q1td6cyxq/3ak6utUjw4F0fq2dCgTFaS/648ad950c8cd784532ceeffa9b8bc419/PD06549_USEN_Internet_or_network.png" loading="lazy"></picture> </div></div><div class="RichTextFieldComponent RichTextFieldComponent-4tZkdOTbnWBLaUvsuWzfSe-box-properties " data-entry-id="4tZkdOTbnWBLaUvsuWzfSe"> <p> <b>Internet or network disruption alerts</b></p></div><div class="RichTextFieldComponent RichTextFieldComponent-2m0E74Xa6fVdVftmH0vID2-box-properties " data-entry-id="2m0E74Xa6fVdVftmH0vID2"> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> You’ll see a notification banner at the top of your device when your internet connection is down. You can still take offline payments, but try to get back online by restarting your modem or by double-checking your internet connection. For more troubleshooting help, reach out to your internet provider. </span></p></div> </div><div class="FlexLayoutSection FlexLayoutSection-6JRrYU1blcK9eLouVcbYxn FlexLayoutSection-6JRrYU1blcK9eLouVcbYxn-box-properties svelte-svg0pf" data-entry-id="6JRrYU1blcK9eLouVcbYxn"> <div class="AproposImageComponent AproposImageComponent-3geXEiFnuFFKKTyFeO7WTA-box-properties " data-entry-id="3geXEiFnuFFKKTyFeO7WTA"><div class="ResponsiveImagePartial"><picture><source class=" svelte-14jxui7" type="image/avif" media="(min-width: 1px)" srcset="//images.ctfassets.net/2d5q1td6cyxq/5RcrkaZRmJHPfvA6PG9AM1/ef8b47f37e8edfa78dad309ba2cda869/PD06549_USEN_Square_service_disruption.png?fm=avif&q=85&fit=fill&w=760 760w, //images.ctfassets.net/2d5q1td6cyxq/5RcrkaZRmJHPfvA6PG9AM1/ef8b47f37e8edfa78dad309ba2cda869/PD06549_USEN_Square_service_disruption.png?fm=avif&q=85&fit=fill&w=746 746w, //images.ctfassets.net/2d5q1td6cyxq/5RcrkaZRmJHPfvA6PG9AM1/ef8b47f37e8edfa78dad309ba2cda869/PD06549_USEN_Square_service_disruption.png?fm=avif&q=85&fit=fill&w=739 739w, //images.ctfassets.net/2d5q1td6cyxq/5RcrkaZRmJHPfvA6PG9AM1/ef8b47f37e8edfa78dad309ba2cda869/PD06549_USEN_Square_service_disruption.png?fm=avif&q=85&fit=fill&w=373 373w" sizes="(min-width: 1680px) 1920px, (min-width: 1280px) 1679px, (min-width: 1024px) 1279px, (min-width: 740px) 1023px, (min-width: 374px) 739px, (min-width: 1px) 373px"><source class=" svelte-14jxui7" type="image/webp" media="(min-width: 1px)" srcset="//images.ctfassets.net/2d5q1td6cyxq/5RcrkaZRmJHPfvA6PG9AM1/ef8b47f37e8edfa78dad309ba2cda869/PD06549_USEN_Square_service_disruption.png?fm=webp&q=85&fit=fill&w=760 760w, //images.ctfassets.net/2d5q1td6cyxq/5RcrkaZRmJHPfvA6PG9AM1/ef8b47f37e8edfa78dad309ba2cda869/PD06549_USEN_Square_service_disruption.png?fm=webp&q=85&fit=fill&w=746 746w, //images.ctfassets.net/2d5q1td6cyxq/5RcrkaZRmJHPfvA6PG9AM1/ef8b47f37e8edfa78dad309ba2cda869/PD06549_USEN_Square_service_disruption.png?fm=webp&q=85&fit=fill&w=739 739w, //images.ctfassets.net/2d5q1td6cyxq/5RcrkaZRmJHPfvA6PG9AM1/ef8b47f37e8edfa78dad309ba2cda869/PD06549_USEN_Square_service_disruption.png?fm=webp&q=85&fit=fill&w=373 373w" sizes="(min-width: 1680px) 1920px, (min-width: 1280px) 1679px, (min-width: 1024px) 1279px, (min-width: 740px) 1023px, (min-width: 374px) 739px, (min-width: 1px) 373px"><img class="fluid svelte-14jxui7" alt="" type="image/png" width="760" height="280" src="//images.ctfassets.net/2d5q1td6cyxq/5RcrkaZRmJHPfvA6PG9AM1/ef8b47f37e8edfa78dad309ba2cda869/PD06549_USEN_Square_service_disruption.png" loading="lazy"></picture> </div></div><div class="RichTextFieldComponent RichTextFieldComponent-7KT8OmV6zOxDsEdjJQBQeY-box-properties " data-entry-id="7KT8OmV6zOxDsEdjJQBQeY"> <p> <b>Square service disruption alerts</b></p></div><div class="RichTextFieldComponent RichTextFieldComponent-qUooN8JYEdo0Oug3CtAQh-box-properties " data-entry-id="qUooN8JYEdo0Oug3CtAQh"> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> You’ll see a notification banner at the top of your device when there are issues that affect Square services. You can still take offline payments from your device while our team works quickly to resolve the issue. For more information about the service disruption, check the <a href="https://www.issquareup.com/canada"> Square Status page</a> . </span></p></div> </div> </div> </div> </div> </div><div class="FlexLayoutSection FlexLayoutSection-2sFc2kbL2p4pM784Q5G8JD FlexLayoutSection-2sFc2kbL2p4pM784Q5G8JD-box-properties sq-custom-narrow-width svelte-svg0pf" data-entry-id="2sFc2kbL2p4pM784Q5G8JD"> <div class="RichTextFieldComponent RichTextFieldComponent-1G2oJX0sEySk8gOJM5ohEx-box-properties " data-entry-id="1G2oJX0sEySk8gOJM5ohEx"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 2. Turn on offline payments. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Set up offline payments on your device so your business can keep running during a service disruption. Follow these steps to take offline payments for up to 24 hours: </span></p></div><div class="ListComponent ListComponent-XCkgeUB1PjbpoxP24z42C-box-properties sq-custom-crd-body-small svelte-jr9x6l" data-entry-id="XCkgeUB1PjbpoxP24z42C"><ol class="num-cols-1 decimal p svelte-jr9x6l"><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>From your Square app or device, tap <strong>More.</strong> </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Select <strong>Settings</strong> from the menu options. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Tap on <strong>Checkout,</strong> then <strong>Offline payments.</strong> </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Toggle on <strong>Allow</strong> to confirm. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Set a transaction limit that you’re comfortable with (you can change this at any time).</p>  </li></ol> </div><div class="RichTextFieldComponent RichTextFieldComponent-2zU65xBiPx1nUeApgu7JWb-box-properties sq-custom-crd-body-small" data-entry-id="2zU65xBiPx1nUeApgu7JWb"> <p> <b>Note</b> : Interac debit cards are not compatible with offline payments and will auto-decline upon regaining connectivity. Ask customers to pay with a credit card.</p></div><div class="LinkComponent LinkComponent-48PBCBbLk8Zk5QnvirJf8S-box-properties sq-custom-crd-body-small sq-custom-crd-link-small" data-entry-id="48PBCBbLk8Zk5QnvirJf8S"><a class="LinkComponent--text svelte-778nf4 arrow full-motion" href="https://squareup.com/help/ca/en/article/7777-process-card-payments-with-offline-mode">Learn more about offline <span class="no-wrap svelte-778nf4">payments</span></a> </div> </div><div class="RichTextFieldComponent RichTextFieldComponent-4AUxxHVk3E9YR8ZGHmCT5w-box-properties sq-custom-narrow-width" data-entry-id="4AUxxHVk3E9YR8ZGHmCT5w"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 3. Manage your online orders and deliveries. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Depending on the type of service disruption, new online orders received through Square Online or ordering platforms, such as Uber Eats, won’t appear in your POS. However, once the disruption is resolved, any order that came in will appear on your Square device. </span></p></div><div class="RichTextFieldComponent RichTextFieldComponent-1BY2XqMO8UHqSh1nAvtHDT-box-properties sq-custom-narrow-width" data-entry-id="1BY2XqMO8UHqSh1nAvtHDT"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 4. Take care of your customers. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Rest assured, your customers won’t experience anything different. Continue delivering a great customer experience and processing offline payments securely just like you would a normal payment. </span></p></div><div class="RichTextFieldComponent RichTextFieldComponent-6rZzF8KmPV1bgY9jMNGdfi-box-properties sq-custom-narrow-width" data-entry-id="6rZzF8KmPV1bgY9jMNGdfi"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 5. Keep a record. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> To reduce the risk of declined payments and disputes, always check credit card expiration dates and names. Print out receipts and take your customers’ signatures for your records. </span></p></div><div class="FlexLayoutSection FlexLayoutSection-6wXtyn6IhwBPEEzapzezYs FlexLayoutSection-6wXtyn6IhwBPEEzapzezYs-box-properties sq-custom-narrow-width svelte-svg0pf" data-entry-id="6wXtyn6IhwBPEEzapzezYs"> <div class="RichTextFieldComponent RichTextFieldComponent-3UQBvm6WM4yPD0DZm4bW99-box-properties " data-entry-id="3UQBvm6WM4yPD0DZm4bW99"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 6. Stay signed in. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> If you have pending offline payments, do not sign out of the Square app or switch locations. Do not factory reset the device used to take the payment or delete the app. Make sure you process these payments by reconnecting your device to the internet within 24 hours of going offline. </span></p></div><div class="AproposImageComponent AproposImageComponent-4u3kOPrpmPqzjHFoEfqGg6-box-properties " data-entry-id="4u3kOPrpmPqzjHFoEfqGg6"><div class="ResponsiveImagePartial"><picture><source class=" svelte-14jxui7" type="image/avif" media="(min-width: 1px)" srcset="//images.ctfassets.net/2d5q1td6cyxq/51szQHLmtVgyAhvVJGJ3u7/27675ce36eec5f3683794646f4b2198f/PD06550_USEN_Stay_signed_in.png?fm=avif&q=85&fit=fill&w=600 600w, //images.ctfassets.net/2d5q1td6cyxq/51szQHLmtVgyAhvVJGJ3u7/27675ce36eec5f3683794646f4b2198f/PD06550_USEN_Stay_signed_in.png?fm=avif&q=85&fit=fill&w=373 373w" sizes="(min-width: 1680px) 1920px, (min-width: 1280px) 1679px, (min-width: 1024px) 1279px, (min-width: 740px) 1023px, (min-width: 374px) 739px, (min-width: 1px) 373px"><source class=" svelte-14jxui7" type="image/webp" media="(min-width: 1px)" srcset="//images.ctfassets.net/2d5q1td6cyxq/51szQHLmtVgyAhvVJGJ3u7/27675ce36eec5f3683794646f4b2198f/PD06550_USEN_Stay_signed_in.png?fm=webp&q=85&fit=fill&w=600 600w, //images.ctfassets.net/2d5q1td6cyxq/51szQHLmtVgyAhvVJGJ3u7/27675ce36eec5f3683794646f4b2198f/PD06550_USEN_Stay_signed_in.png?fm=webp&q=85&fit=fill&w=373 373w" sizes="(min-width: 1680px) 1920px, (min-width: 1280px) 1679px, (min-width: 1024px) 1279px, (min-width: 740px) 1023px, (min-width: 374px) 739px, (min-width: 1px) 373px"><img class="fluid svelte-14jxui7" alt="" type="image/png" width="600" height="582" src="//images.ctfassets.net/2d5q1td6cyxq/51szQHLmtVgyAhvVJGJ3u7/27675ce36eec5f3683794646f4b2198f/PD06550_USEN_Stay_signed_in.png" loading="lazy"></picture> </div></div> </div><div class="RichTextFieldComponent RichTextFieldComponent-7prknfAuIYXLoy7mSCxQQf-box-properties sq-custom-narrow-width" data-entry-id="7prknfAuIYXLoy7mSCxQQf"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 7. Process your offline payments. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> If your internet is down, reconnect to the internet within 24 hours of your first offline payment and open the Square Point of Sale app so your offline payments can be processed. You can see all your offline payments in the Transactions tab. If you accepted offline payments due to a Square service disruption, they’ll process automatically once service is back up and running. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-extra-small svelte-1o1tvzr" data-entry-id="5AaFjbOd84RO5FW6VKRJfw"> Note: If you log out of your Square account, delete the Square Point of Sale app or factory reset the device that took offline payments, any pending transactions will be lost, and unfortunately you will be out of pocket for the cost of goods or services you sold. </span></p></div> </section><section href="" class="BoxComponent BoxComponent-22O2XYlVCHRXtDPRkQKao6-box-properties svelte-122lwqa" data-entry-id="22O2XYlVCHRXtDPRkQKao6" id="getting-back-online"> <div class="RichTextFieldComponent RichTextFieldComponent-7KODEg52DX89gcquW9yIik-box-properties sq-custom-narrow-width" data-entry-id="7KODEg52DX89gcquW9yIik"> <div class="AproposImageComponent AproposImageComponent-5bY7EKGiSH2txTCs3rvomZ-box-properties " data-entry-id="5bY7EKGiSH2txTCs3rvomZ"><div class="ResponsiveImagePartial"><picture><img class="scale svelte-14jxui7" alt="" type="image/svg+xml" width="96" height="96" src="//images.ctfassets.net/2d5q1td6cyxq/6vePU5v1qoduUWXGckZ924/8fc884d3af725811b3af694a995a679f/Square_stand.svg" loading="lazy"></picture> </div></div> <h2> Getting back online</h2> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-r svelte-1o1tvzr balance-text" data-entry-id="1cp2gKwTLSpwEuhrawPCpT"> Once your connection is restored, here are a few steps you can take to keep your business running smoothly. </span></p></div><div class="FlexLayoutSection FlexLayoutSection-yQQFoOYQwtbMvC2tu6Vpq FlexLayoutSection-yQQFoOYQwtbMvC2tu6Vpq-box-properties sq-custom-narrow-width svelte-svg0pf" data-entry-id="yQQFoOYQwtbMvC2tu6Vpq"> <div class="RichTextFieldComponent RichTextFieldComponent-3oOXmmivZcUrQoNlb26LgT-box-properties " data-entry-id="3oOXmmivZcUrQoNlb26LgT"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 1. Assess the situation. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Take a moment to evaluate how the disruption affected your operations. Understanding what’s going on will help you figure out which steps you need to take to get back on track. Here are some things you can do: </span></p></div><div class="ListComponent ListComponent-6n3wIoYWgtr4cg6IVjSGRc-box-properties sq-custom-crd-body-small svelte-jr9x6l" data-entry-id="6n3wIoYWgtr4cg6IVjSGRc"><ul class="num-cols-1 bullet p svelte-jr9x6l"><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Review your sales and transactions log. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Prioritize pending orders and adjust delivery schedules as needed. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Respond to customer questions and order inquiries. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Speak with your team about what went well and what can go better next time. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p> Assess your inventory levels to see whether anything needs to be restocked or reordered.</p>  </li></ul> </div> </div><div class="RichTextFieldComponent RichTextFieldComponent-2vpIBw8uloREEXhUNc2zss-box-properties sq-custom-narrow-width" data-entry-id="2vpIBw8uloREEXhUNc2zss"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 2. Reconnect your Square device. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> If your internet connection is restored but your Square device is still offline, check <a href="https://issquareup.com/canada"> issquareup.com</a> to see if there are wider issues affecting payments. You can still take offline payments, but you'll need to disable your Wi-Fi first (or unplug your Ethernet cable). Once the issue is resolved, you can reconnect to your Wi-Fi again (or plug in your Ethernet cable) to upload your offline transactions. </span></p></div><div class="RichTextFieldComponent RichTextFieldComponent-6ykUOOgSs0Aw22xW7fvIPn-box-properties sq-custom-narrow-width" data-entry-id="6ykUOOgSs0Aw22xW7fvIPn"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 3. Check your payments. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Offline payments will appear as pending in your in-app payment history. When you’re back online, payments will show as processing in your Transactions tab. Customers’ digital receipts and your payment notification emails will be sent when your device is back online. </span></p></div><div class="RichTextFieldComponent RichTextFieldComponent-59A1DKWDbFBOu5ywW4eWQT-box-properties sq-custom-narrow-width" data-entry-id="59A1DKWDbFBOu5ywW4eWQT"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 4. Record your tips. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Enter the tip amount for any in-person transactions into your POS so you can settle the transaction. </span></p></div><div class="RichTextFieldComponent RichTextFieldComponent-65hzY56LmtUzYUIbVeJCPI-box-properties sq-custom-narrow-width" data-entry-id="65hzY56LmtUzYUIbVeJCPI"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-m svelte-1o1tvzr" data-entry-id="2LM6uRmSF5avrTo4xhHVPN"> 5. Process online orders. </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Orders that came in when your device was offline will appear in your Square Dashboard and process automatically once your connection is restored. You can choose to <a href="https://squareup.com/help/ca/en/article/6116-process-refunds"> issue a refund</a> from the Transactions tab if needed. </span></p></div> </section><section href="" class="BoxComponent BoxComponent-5j63SRKPSvgdZE1FTs20ON-box-properties svelte-122lwqa" data-entry-id="5j63SRKPSvgdZE1FTs20ON" id="need-more-help"> <div class="RichTextFieldComponent RichTextFieldComponent-50Y9T5M78KsK15Hf6LgGla-box-properties sq-custom-narrow-width" data-entry-id="50Y9T5M78KsK15Hf6LgGla"> <div class="AproposImageComponent AproposImageComponent-2vv0m5qSicB6huR5wsbGUW-box-properties " data-entry-id="2vv0m5qSicB6huR5wsbGUW"><div class="ResponsiveImagePartial"><picture><img class="scale svelte-14jxui7" alt="" type="image/svg+xml" width="96" height="96" src="//images.ctfassets.net/2d5q1td6cyxq/3C2cbvBRWEHaW7bnThmb4H/7b7c6c0e3c5d834b87de98f337b618ce/Icon.svg" loading="lazy"></picture> </div></div> <h2> <span class="InlineTypographyComponent sq-custom-crd-h2-m svelte-1o1tvzr balance-text" data-entry-id="3qjPCHR5N8WZEUgjtRVTMX"> Need more help? </span></h2> <p> <span class="InlineTypographyComponent sq-custom-crd-h4-r svelte-1o1tvzr balance-text" data-entry-id="1cp2gKwTLSpwEuhrawPCpT"> Get product support and tips from other business owners. </span></p></div><div class="FlexLayoutSection FlexLayoutSection-51w1T9J8AubehV5iXmbnve FlexLayoutSection-51w1T9J8AubehV5iXmbnve-box-properties svelte-svg0pf" data-entry-id="51w1T9J8AubehV5iXmbnve"> <div class="FlexLayoutSection FlexLayoutSection-7EcYAGfXkxE1mRS46zQZSm FlexLayoutSection-7EcYAGfXkxE1mRS46zQZSm-box-properties svelte-svg0pf" data-entry-id="7EcYAGfXkxE1mRS46zQZSm"> <div class="AproposImageComponent AproposImageComponent-57dKgKncv74E5JHQoWhteF-box-properties " data-entry-id="57dKgKncv74E5JHQoWhteF"><div class="ResponsiveImagePartial"><picture><img class="scale svelte-14jxui7" alt="" type="image/svg+xml" width="60" height="60" src="//images.ctfassets.net/2d5q1td6cyxq/4sEAtp7pqiBkuZgl0zj0r3/850529636dbd1d4e74e386badda86555/Human_multiple.svg" loading="lazy"></picture> </div></div><div class="RichTextFieldComponent RichTextFieldComponent-2LEzdBDXByG40GueCNMYRv-box-properties " data-entry-id="2LEzdBDXByG40GueCNMYRv"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4 svelte-1o1tvzr" data-entry-id="4DLdqqSyKJueEB3W9ZtXxc"> <b>Seller Community</b> </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Find out how other businesses prepare for service disruptions and get advice from our online community. </span></p></div><div class="LinkComponent LinkComponent-6Z9LNqRGxK2mslpTOVdbik-box-properties sq-custom-crd-link-small" data-entry-id="6Z9LNqRGxK2mslpTOVdbik"><a class="LinkComponent--text svelte-778nf4 arrow full-motion" href="https://www.sellercommunity.com/t5/Seller-Community-CA/ct-p/Seller_Community_CA?profile.language=en">Explore Seller <span class="no-wrap svelte-778nf4">Community</span></a> </div> </div><div class="FlexLayoutSection FlexLayoutSection-3SG5wi1EFV0yH6z0P8ukLw FlexLayoutSection-3SG5wi1EFV0yH6z0P8ukLw-box-properties svelte-svg0pf" data-entry-id="3SG5wi1EFV0yH6z0P8ukLw"> <div class="AproposImageComponent AproposImageComponent-42R5KaKo7eOiLbpVCKtc1s-box-properties " data-entry-id="42R5KaKo7eOiLbpVCKtc1s"><div class="ResponsiveImagePartial"><picture><img class="scale svelte-14jxui7" alt="" type="image/svg+xml" width="60" height="60" src="//images.ctfassets.net/2d5q1td6cyxq/1rcUpXNTXHjIslzCnpbSJC/fb6a7461b480f016e8afd93ddd9af7d4/Dogeared_paper.svg" loading="lazy"></picture> </div></div><div class="RichTextFieldComponent RichTextFieldComponent-1jXsUqI0C4WAAn9KYkaAC6-box-properties " data-entry-id="1jXsUqI0C4WAAn9KYkaAC6"> <p> <span class="InlineTypographyComponent sq-custom-crd-h4 svelte-1o1tvzr" data-entry-id="4DLdqqSyKJueEB3W9ZtXxc"> <b>Support Centre</b> </span></p> <p> <span class="InlineTypographyComponent sq-custom-crd-body-small svelte-1o1tvzr" data-entry-id="1Rg8h4ITUPRuwXzrswwOng"> Check out the Support Centre for offline payment troubleshooting help and how-tos. </span></p></div><div class="LinkComponent LinkComponent-4LP0x1hRzqOy9vEvZo3ymB-box-properties sq-custom-crd-link-small" data-entry-id="4LP0x1hRzqOy9vEvZo3ymB"><a class="LinkComponent--text svelte-778nf4 arrow full-motion" href="/help/ca/en">Explore Support <span class="no-wrap svelte-778nf4">Centre</span></a> </div> </div> </div> <div class="CrdFaq sq-custom-crd-component-container sq-custom-crd-component-container__theme--accent-gray svelte-11xkc71" data-entry-id="6RfcvxRqqkSudOVIwT54S2"><div class="sq-custom-crd-component-container__spacing--extra-large sq-custom-crd-component-container__width--content svelte-11xkc71"><div class="CrdFaq-container"><div class="CrdFaq-heading svelte-cru0l5"> <div class="RichTextFieldComponent RichTextFieldComponent-5Yt1hPMUC6D7H6e2THz5J5-box-properties " data-entry-id="5Yt1hPMUC6D7H6e2THz5J5"> <h2> FAQ </h2> </div></div> <div class="CrdFaq-question-grid svelte-cru0l5"><ul class="CrdFaq-list svelte-cru0l5" data-index="0"> <li class="AccordionItemComponent AccordionItemComponent-7LC6I6xwzKARKA427KlfHz-box-properties svelte-qt1aa5" data-entry-id="7LC6I6xwzKARKA427KlfHz"><div class="gap-none svelte-qt1aa5"><a href="#" role="button" class="svelte-qt1aa5"><span class="accordion-title svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-2zRaNBfdMbDPhSme4UnKv3-box-properties " data-entry-id="2zRaNBfdMbDPhSme4UnKv3"> <p> I uploaded my offline payments within 24 hours, but I’m unable to locate them in my Transaction history. How do I troubleshoot this? </p></div> <span class="AccordionPlusMinusPartial svelte-z6smsf" aria-expanded="false" style="--size: 2rem; --thickness: .4rem; --color: var(--color-blue);"></span></span></a></div> <div class="gap-none svelte-qt1aa5"><div class="accordion-body svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-1ODElgiWv54fhsZnspnFRp-box-properties " data-entry-id="1ODElgiWv54fhsZnspnFRp"> <p> Try the following troubleshooting steps:</p> <div class="ListComponent ListComponent-6p1bMkrj010ke3jKZWsUdj-box-properties svelte-jr9x6l" data-entry-id="6p1bMkrj010ke3jKZWsUdj"><ul class="num-cols-1 bullet p svelte-jr9x6l"><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Confirm that you have uploaded your offline payments by checking your Transaction history on another device, or by logging into your <a href="https://squareup.com/dashboard/sales/transactions">online Square Dashboard</a>.</p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Forget the network you are connected to on your device.</p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Reconnect to the same network.</p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Restart the Square app.</p>  </li></ul> </div> <p> <b>Note</b> : <b>If you log out of your Square account, delete the Square app or factory reset the device that took offline payments, any pending transactions will be lost, and unfortunately you will be out of pocket for the cost of goods or services you sold.</b></p></div></div></div> </li><li class="AccordionItemComponent AccordionItemComponent-4X3IFcFmhowB3IOUJv64tB-box-properties svelte-qt1aa5" data-entry-id="4X3IFcFmhowB3IOUJv64tB"><div class="gap-none svelte-qt1aa5"><a href="#" role="button" class="svelte-qt1aa5"><span class="accordion-title svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-6ZkLyK4YCjFUzVJniFGMff-box-properties " data-entry-id="6ZkLyK4YCjFUzVJniFGMff"> <p> Can I use offline payments if my device is online but all my payments are declining?</p></div> <span class="AccordionPlusMinusPartial svelte-z6smsf" aria-expanded="false" style="--size: 2rem; --thickness: .4rem; --color: var(--color-blue);"></span></span></a></div> <div class="gap-none svelte-qt1aa5"><div class="accordion-body svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-2AY0jE3OcV9P5hQOLI7lM5-box-properties " data-entry-id="2AY0jE3OcV9P5hQOLI7lM5"> <p> You can accept offline credit card payments when your internet service is temporarily unavailable. If you’ve enabled offline payments, it will take effect automatically when your device is not connected to the internet, and a banner will appear at the top of your Square app. If your device is online and all your card transactions appear to be declining, there may be a wider issue affecting payments, which can be confirmed by checking for updates at <a href="https://www.issquareup.com/canada"> issquareup.com</a> . </p></div></div></div> </li><li class="AccordionItemComponent AccordionItemComponent-69hhMsEX36RG2OB1W31avU-box-properties svelte-qt1aa5" data-entry-id="69hhMsEX36RG2OB1W31avU"><div class="gap-none svelte-qt1aa5"><a href="#" role="button" class="svelte-qt1aa5"><span class="accordion-title svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-2TcmJ80gssQU2jJlbuRbFU-box-properties " data-entry-id="2TcmJ80gssQU2jJlbuRbFU"> <p> Can my team members enable offline payments?</p></div> <span class="AccordionPlusMinusPartial svelte-z6smsf" aria-expanded="false" style="--size: 2rem; --thickness: .4rem; --color: var(--color-blue);"></span></span></a></div> <div class="gap-none svelte-qt1aa5"><div class="accordion-body svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-40u8NZ8KrtrJ8XnbMvT4M0-box-properties " data-entry-id="40u8NZ8KrtrJ8XnbMvT4M0"> <p> Yes. In order for your team members to enable or disable offline payments, they will need to have the Configure Checkout Settings box checked in their <a href="https://squareup.com/help/ca/en/article/5822-employee-permissions"> Permissions setting</a> . Team members without this permission granted can still process offline payments but cannot enable or disable them.</p></div></div></div> </li><li class="AccordionItemComponent AccordionItemComponent-31BgBcbjdZ3rhaZW9nnSd9-box-properties svelte-qt1aa5" data-entry-id="31BgBcbjdZ3rhaZW9nnSd9"><div class="gap-none svelte-qt1aa5"><a href="#" role="button" class="svelte-qt1aa5"><span class="accordion-title svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-3NqQkVYwEkwTTChTqnpuNK-box-properties " data-entry-id="3NqQkVYwEkwTTChTqnpuNK"> <p> What are the risks of accepting offline payments?</p></div> <span class="AccordionPlusMinusPartial svelte-z6smsf" aria-expanded="false" style="--size: 2rem; --thickness: .4rem; --color: var(--color-blue);"></span></span></a></div> <div class="gap-none svelte-qt1aa5"><div class="accordion-body svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-5ONS72vZQCJjM5Ra0Yn6I9-box-properties " data-entry-id="5ONS72vZQCJjM5Ra0Yn6I9"> <p> There is additional risk when accepting offline payments. It is important to note that:</p> <div class="ListComponent ListComponent-1dWCgyki2GMdp0X0GXgZsK-box-properties svelte-jr9x6l" data-entry-id="1dWCgyki2GMdp0X0GXgZsK"><ul class="num-cols-1 bullet p svelte-jr9x6l"><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Square is not responsible for any loss due to declined cards or expired payments taken while offline. Square cannot contact customers on your behalf should a payment be declined or expire when taken as an offline payment.</p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>If you log out of your Square account, delete the Square app, or factory reset the device that took offline payments, any pending transactions will be lost, and unfortunately you will be out of pocket for the cost of goods or services you sold. </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>You must reconnect to the internet within 24 hours of losing internet connectivity or of taking your first offline payment, depending on which Square hardware (and connected hardware) you are using.</p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>You are responsible for any expired, declined, or disputed payments accepted while offline. Before taking an offline payment, we recommend that you verify the name of the cardholder as well as the expiration date to ensure that it’s a valid card.</p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>When taking offline payments, you will not be able to accept Square Gift Cards, e-gift cards or Afterpay, and you will not be able to enter a card number manually.</p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>INTERAC debit cards are not compatible with offline payments. Any offline transaction attempted with an INTERAC debit card will auto-decline upon regaining connectivity.</p>  </li></ul> </div> <p> Learn more about <a href="https://squareup.com/help/ca/en/article/7777-process-card-payments-with-offline-mode"> offline payments specifics</a> for offline session duration, Square hardware, connected hardware and payment type.</p></div></div></div> </li> </ul><ul class="CrdFaq-list svelte-cru0l5" data-index="1"> <li class="AccordionItemComponent AccordionItemComponent-0PsFWOkwDKjkNYd6oN9VT-box-properties svelte-qt1aa5" data-entry-id="0PsFWOkwDKjkNYd6oN9VT"><div class="gap-none svelte-qt1aa5"><a href="#" role="button" class="svelte-qt1aa5"><span class="accordion-title svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-5Ro3PBzP013IbZ0mpDo2t0-box-properties " data-entry-id="5Ro3PBzP013IbZ0mpDo2t0"> <p> How long can I take offline payments?</p></div> <span class="AccordionPlusMinusPartial svelte-z6smsf" aria-expanded="false" style="--size: 2rem; --thickness: .4rem; --color: var(--color-blue);"></span></span></a></div> <div class="gap-none svelte-qt1aa5"><div class="accordion-body svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-56cx2PKvAfKL4dBniDxkoe-box-properties " data-entry-id="56cx2PKvAfKL4dBniDxkoe"> <p> You’ll have up to 24 hours from when your device goes offline to accept and upload offline payments with:</p> <p> <b>Square Reader (1st generation, v3)</b></p> <p> For chip and PIN and tap payments</p> <p> <b>Square Reader (2nd generation)</b></p> <p> For chip and PIN and tap payments</p> <p> <b>Square Stand (2nd generation)</b></p> <p> for chip and PIN and tap payments</p> <p> You’ll have up to 24 hours from when you process the first offline payment to accept and upload offline payments with:</p> <p> <b>Square Stand (1st generation)</b></p> <p> For swipe, chip and PIN, and tap payments</p> <p> <b>Square Terminal</b></p> <p> For swipe, chip and PIN, and tap payments</p> <p> <b>Square Register</b></p> <p> For swipe, chip and PIN, and tap payments</p> <p> Learn more about offline payment time limits <a href="https://squareup.com/help/ca/en/article/7777-process-card-payments-with-offline-mode"> here</a> .</p></div></div></div> </li><li class="AccordionItemComponent AccordionItemComponent-5Dp6dEVe1eiUP6VFijPMQQ-box-properties svelte-qt1aa5" data-entry-id="5Dp6dEVe1eiUP6VFijPMQQ"><div class="gap-none svelte-qt1aa5"><a href="#" role="button" class="svelte-qt1aa5"><span class="accordion-title svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-PJQLYID9fCuCRNBHSCv5f-box-properties " data-entry-id="PJQLYID9fCuCRNBHSCv5f"> <p> What Square apps and devices offer offline payments?</p></div> <span class="AccordionPlusMinusPartial svelte-z6smsf" aria-expanded="false" style="--size: 2rem; --thickness: .4rem; --color: var(--color-blue);"></span></span></a></div> <div class="gap-none svelte-qt1aa5"><div class="accordion-body svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-45NdPLAfhWaTm0Xn4xu3XX-box-properties " data-entry-id="45NdPLAfhWaTm0Xn4xu3XX"> <p> Offline payments are available on the following Square apps:</p> <div class="ListComponent ListComponent-3wxUG3pTUsMW2TncwcIGFs-box-properties svelte-jr9x6l" data-entry-id="3wxUG3pTUsMW2TncwcIGFs"><ul class="num-cols-1 bullet p svelte-jr9x6l"><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Square Appointments </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Square Point of Sale </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Square for Restaurants </p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Square for Retail</p>  </li></ul> </div> <p> Offline payments can be accepted on the following Square hardware:</p> <div class="ListComponent ListComponent-16f9U93YtLEqTrjhprDAoP-box-properties svelte-jr9x6l" data-entry-id="16f9U93YtLEqTrjhprDAoP"><ul class="num-cols-1 bullet p svelte-jr9x6l"><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Square Reader (1st generation - v3) for chip and PIN and tap payment</p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Square Reader (2nd generation) for chip and PIN and tap payment</p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Square Stand (2nd generation) for chip and PIN and tap payment</p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Square Stand (1st generation) for swipe payments</p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Square Terminal for swipe, chip and PIN, and tap payments</p>  </li><li class="ListComponentItem svelte-jr9x6l" style="--list-marker-color: var(--color-gray-99);"><p>Square Register for swipe, chip and PIN, and tap payments</p>  </li></ul> </div> </div></div></div> </li><li class="AccordionItemComponent AccordionItemComponent-6NSCC9Q3NCeyeCPHwhNCYJ-box-properties svelte-qt1aa5" data-entry-id="6NSCC9Q3NCeyeCPHwhNCYJ"><div class="gap-none svelte-qt1aa5"><a href="#" role="button" class="svelte-qt1aa5"><span class="accordion-title svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-6ugdLASZm5k1KNh1gHw5IH-box-properties " data-entry-id="6ugdLASZm5k1KNh1gHw5IH"> <p> Which cards can I accept with offline payments?</p></div> <span class="AccordionPlusMinusPartial svelte-z6smsf" aria-expanded="false" style="--size: 2rem; --thickness: .4rem; --color: var(--color-blue);"></span></span></a></div> <div class="gap-none svelte-qt1aa5"><div class="accordion-body svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-6RL3U3xFO9l8UT6hTHRNZY-box-properties " data-entry-id="6RL3U3xFO9l8UT6hTHRNZY"> <p> You can accept Mastercard, Visa, American Express, Discover, JCB, Apple Pay and Google Pay. Chip and PIN, tap, and swipe payment acceptance functionality using offline payments varies by device. Afterpay transactions, Square Gift Cards, e-gift cards, Interac debit and cards entered manually will <b>not</b> work with offline payments.</p></div></div></div> </li><li class="AccordionItemComponent AccordionItemComponent-4DmWYuuwKjtcMcAKf1Rm2z-box-properties svelte-qt1aa5" data-entry-id="4DmWYuuwKjtcMcAKf1Rm2z"><div class="gap-none svelte-qt1aa5"><a href="#" role="button" class="svelte-qt1aa5"><span class="accordion-title svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-4J4mKKA2VaYOtzDn5jX3Gw-box-properties " data-entry-id="4J4mKKA2VaYOtzDn5jX3Gw"> <p> Can I cancel or refund pending offline payments?</p></div> <span class="AccordionPlusMinusPartial svelte-z6smsf" aria-expanded="false" style="--size: 2rem; --thickness: .4rem; --color: var(--color-blue);"></span></span></a></div> <div class="gap-none svelte-qt1aa5"><div class="accordion-body svelte-qt1aa5"> <div class="RichTextFieldComponent RichTextFieldComponent-1KhZc1fyhVF8DjQ3NuYIh2-box-properties " data-entry-id="1KhZc1fyhVF8DjQ3NuYIh2"> <p> No. Offline payments cannot be cancelled or refunded while they are still processing. You can <a href="https://squareup.com/help/ca/en/article/6116-process-refunds"> issue a refund</a> once your internet connection has been restored.</p></div></div></div> </li> </ul></div></div></div> </div> </section> <div class="CrdTextSingle sq-custom-crd-component-container sq-custom-crd-component-container__theme--dark svelte-11xkc71" data-entry-id="4I3QFWgF2Sv1q4F1RwLepY"><div class="sq-custom-crd-component-container__spacing--large sq-custom-crd-component-container__width--full svelte-11xkc71"><div class="container container--accent svelte-1gf0jau" style="--textRatio: 1/2; --textVerticalAlignment: flex-start;"> <div class="RichTextFieldComponent RichTextFieldComponent-p0eFzy76AunApS9RYSLW9-box-properties " data-entry-id="p0eFzy76AunApS9RYSLW9"> <p> <span class="InlineTypographyComponent svelte-1o1tvzr font-size-tiny" data-entry-id="5LvLHtIN5olcrveRsncvcb" style="--color: var(--color-gray);"> Payments can be processed for up to 24 hours in a single offline session and will be declined if you do not reconnect to the internet within 24 hours of the start of your offline payment session. By enabling offline payments, you are responsible for any expired, declined or disputed payments accepted while offline. Square is unable to provide customer contact information for payments declined while offline. Please be advised that Interac debit cards do not work offline. Any offline transaction attempted with an Interac debit card will auto decline upon regaining connectivity. Offline payments are not supported on older versions of Square Reader (1st generation - v1 and v2). Learn more on <a href="https://squareup.com/help/ca/en/article/7948-identify-your-square-reader"> identifying your contactless reader</a> or how to <a href="https://squareup.com/help/ca/en/article/7777-process-card-payments-with-offline-mode"> enable and use offline payments.</a> </span></p></div> </div></div> </div> </div></span></main><footer><span id="xms-fe-2d659b1e-7ab6-403f-b0e5-dbe76a6f8180"><footer class="FooterComponent svelte-v3c8ah" id="footer"><div class="content svelte-v3c8ah"> <nav class="mainNav svelte-a0n0r2"> <div class="FooterCategorySubcomponent" data-entry-id="1nmovg1VEwkOMgGgG6QwgM"><button class="svelte-1d4xaj5"><h6 class="caret svelte-1d4xaj5">Payments</h6></button> <div class="navLinks svelte-1d4xaj5 folded"><ul class="navLinksList svelte-1d4xaj5"><li class="FooterLinkSubcomponent svelte-13zyg6n" data-entry-id="idYF2CvAeC8zKBtskSs55"><a href="/ca/en/payments" class="svelte-13zyg6n">Square Payments</a> </li><li class="FooterLinkSubcomponent svelte-13zyg6n" 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