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<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-US" lang="en-US"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.apple.com:80/retail/geniusbar/","20150805183934","https://web.archive.org/","web","/_static/", "1438799974"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta charset="utf-8"/> <meta name="Author" content="Apple Inc."/> <meta name="viewport" content="width=1024"/> <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7, IE=9"/> <link rel="stylesheet" href="https://web.archive.org/web/20150805183934cs_/http://images.apple.com/ac/globalheader/1.1/styles/globalheader.css" type="text/css"/> <title>Apple Retail Store - Genius Bar</title> <meta name="omni_page" content="Retail Store - Genius Bar"/> <meta name="Description" content="Have a problem with your Mac, iPod, or iPhone? Stop by Genius Bar at the Apple Retail Store for hands-on diagnosis and troubleshooting."/> <link rel="stylesheet" href="https://web.archive.org/web/20150805183934cs_/http://images.apple.com/global/styles/base.css" type="text/css"/> <link rel="stylesheet" href="https://web.archive.org/web/20150805183934cs_/http://images.apple.com/v/retail/g/styles/retail.css" type="text/css"/> <link rel="stylesheet" href="https://web.archive.org/web/20150805183934cs_/http://images.apple.com/retail/styles/retail.css" type="text/css"/> <script src="https://web.archive.org/web/20150805183934js_/http://images.apple.com/global/scripts/lib/prototype.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150805183934js_/http://images.apple.com/global/scripts/lib/scriptaculous.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150805183934js_/http://images.apple.com/global/scripts/lib/sizzle.js" type="text/javascript" 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href="/web/20150805183934/http://www.apple.com/"><span class="gh-text-replace">Apple</span></a></li> </ul> <div class="gh-nav"> <div class="gh-nav-view"> <ul class="gh-nav-list"> <li class="gh-tab gh-tab-apple"><a class="gh-tab-link" href="/web/20150805183934/http://www.apple.com/"><span class="gh-tab-inner"><span class="gh-text-replace">Apple</span></span></a></li> <li class="gh-tab gh-tab-store"><a class="gh-tab-link" href="https://web.archive.org/web/20150805183934/http://store.apple.com/us"><span class="gh-tab-inner"><span class="gh-text-replace">Store</span></span></a></li> <li class="gh-tab gh-tab-mac"><a class="gh-tab-link" href="/web/20150805183934/http://www.apple.com/mac/"><span class="gh-tab-inner"><span class="gh-text-replace">Mac</span></span></a></li> <li class="gh-tab gh-tab-ipad"><a class="gh-tab-link" href="/web/20150805183934/http://www.apple.com/ipad/"><span class="gh-tab-inner"><span class="gh-text-replace">iPad</span></span></a></li> <li class="gh-tab 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href="/web/20150805183934/http://www.apple.com/search/"><span class="gh-text-replace">Search apple.com</span></a> </li> </ul> </div> </div> </div> </nav> <script src="https://web.archive.org/web/20150805183934js_/http://images.apple.com/ac/globalheader/1.1/scripts/globalheader.js" type="text/javascript" charset="utf-8"></script> <div id="top">  <script type="text/javascript"> /* RSID: */ var s_account="appleglobal,appleretail" </script> <script type="text/javascript" src="https://web.archive.org/web/20150805183934js_/http://images.apple.com/metrics/scripts/s_code_h.js"></script> <script type="text/javascript"> s.pageName=AC.Tracking.pageName()+" (us)"; s.channel="www.us.retailstore" //Map Tracking if (typeof Event !== 'undefined' && typeof $$ === 'function' && AC && AC.retail && typeof AC.retail.EventDispatch === 'function') { AC.retail.EventDispatch().subscribeEvent("*", "::globalSearchReady", function() { eventManager = AC.retail.EventDispatch(); var isDescendentOfTag = function 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s_code=s.t();if(s_code)document.write(s_code)</script>  </div> <nav id="productheader" data-hires="true" class="aos selfclear"> <div class="productheader-wrapper selfclear"> <h2><a href="https://web.archive.org/web/20150805183934/http://store.apple.com/us">Apple Store</a></h2> <ul> <li id="pn-store"><a href="/web/20150805183934/http://www.apple.com/retail">Find a Store</a></li> <li id="pn-learn"><a href="/web/20150805183934/http://www.apple.com/retail/learn">Learn</a></li> <li id="pn-business"><a href="/web/20150805183934/http://www.apple.com/retail/business/">Business</a></li> <li id="pn-get-help"> <a id="ph-get-help" href="#get-help-dropdown" class="dropdown" title="Get Help Dropdown Menu"><span class="dropdown" aria-hidden="true">Get Help</span><span class="icon-arrow"></span></a> <div class="productheader-dropdown"> <ul> <li> <span class="caret"></span> <a class="product-help-link" href="https://web.archive.org/web/20150805183934/https://getsupport.apple.com/GetproductgroupList.do?locale=en_US"> <h3>Need help with a product you own?</h3> <p>Get help with all your Apple products, such as iPhone, iPad, Mac, and iTunes.</p> </a> </li> <li> <a href="https://web.archive.org/web/20150805183934/https://secure1.store.apple.com/us/order/list"> <h3>Need help with an order you placed?</h3> <p>Check the status of your Apple Online Store order, and track your shipment.</p> </a> </li> <li class="last"> <div class="buying-products"> <h3>Need help buying products you want?</h3> <p>Call us at 1-800-MY-APPLE and we鈥檒l help you get the right product.</p> </div> </li> </ul> </div> </li> <li id="pn-account"> <a id="ph-account" href="#account-dropdown" class="dropdown" title="Account Dropdown Menu"><span class="icon-arrow"></span></a> <div class="productheader-dropdown"> <ul> <li> <span class="caret"></span> <a href="https://web.archive.org/web/20150805183934/https://secure1.store.apple.com/us/order/list"> <h3>Check Order Status</h3> <p>Find out estimated delivery dates for your orders.</p> </a> </li> <li> <a href="https://web.archive.org/web/20150805183934/https://secure1.store.apple.com/us/order/home/return/page"> <h3>Return Items</h3> <p>Return your items and get a refund.</p> </a> </li> <li> <a href="https://web.archive.org/web/20150805183934/https://secure1.store.apple.com/us/order/list"> <h3>Cancel Items</h3> <p>Cancel orders recently placed.</p> </a> </li> <li class="last"> <a href="https://web.archive.org/web/20150805183934/http://store.apple.com/us/account/home"> <h3>View Account</h3> <p>Manage account settings, payments and order info.</p> </a> </li> </ul> </div> </li> <li id="pn-cart"><a title="Shopping Cart" href="https://web.archive.org/web/20150805183934/http://store.apple.com/us/cart"></a></li> </ul> </div> </nav> <div id="main" role="main" data-hires="true"> <div class="content"> <header class="hero"> <h1><img src="https://web.archive.org/web/20150805183934im_/http://images.apple.com/retail/geniusbar/images/title.png" width="980" height="50" alt="The best place to get support for Apple products."/></h1> <p class="intro mbig">When聽you聽need聽a聽hardware聽repair,聽you聽can聽make聽a聽reservation聽at聽the聽Genius聽Bar.<br/> For software or services, get help even faster by phone or chat.<br/> <a href="https://web.archive.org/web/20150805183934/https://getsupport.apple.com/GetproductgroupList.action?caller=rcon" class="more">Get help now</a></p> </header> <section class="genius row"> <img class="hero-image" src="https://web.archive.org/web/20150805183934im_/http://images.apple.com/retail/geniusbar/images/genius.jpg" width="782" height="439" alt=""/> <h1><img src="https://web.archive.org/web/20150805183934im_/http://images.apple.com/retail/geniusbar/images/genius_title.png" width="782" height="34" alt="Meet a Genius at the Apple Store."/></h1> <p>Geniuses have extensive knowledge of our products, and they work with you face to face to provide technical support and troubleshoot hardware problems. Some repairs can even be completed right on the spot.</p> </section> <section class="expect row"> <img class="hero-image" src="https://web.archive.org/web/20150805183934im_/http://images.apple.com/retail/geniusbar/images/expect.jpg" width="782" height="439" alt=""/> <h1><img src="https://web.archive.org/web/20150805183934im_/http://images.apple.com/retail/geniusbar/images/expect_title.png" width="782" height="34" alt="What to expect at the Genius Bar."/></h1> <p>Before you come in for your reservation, be sure to back up the data on the device that needs help. When you get to the Apple Store, ask a team member to check you in to the Genius Bar, or check in using the Apple Store app on your iPhone. During your session, your Genius will gather information about your system and answer your questions. If your product requires repair, the Genius will discuss repair options, explain any applicable charges, and prepare your equipment for repair. Most sessions last about 15 minutes, but some may take longer, depending on the issue.</p> </section> </div> </div> <footer id="globalfooter"> <div id="breadory"> <ol id="breadcrumbs"> <li class="home"><a href="/web/20150805183934/http://www.apple.com/">Home</a></li> <li><a href="/web/20150805183934/http://www.apple.com/retail/">Apple Retail Store</a></li> <li>Genius Bar</li> </ol> </div> <div id="directorynav" class="retail directorynav"> <div id="dn-cola" class="column first column large-3 small-12"> <ul> <li><a href="/web/20150805183934/http://www.apple.com/retail/personal-pickup">Personal Pickup</a></li> <li><a href="/web/20150805183934/http://www.apple.com/retail/personalsetup/">Personal Setup</a></li> <li><a href="/web/20150805183934/http://www.apple.com/retail/geniusbar/">Genius Bar</a></li> </ul> </div> <div id="dn-colb" class="column large-3 small-12"> <ul> <li><a href="/web/20150805183934/http://www.apple.com/retail/learn/">Workshops and Learning</a></li> <li><a href="/web/20150805183934/http://www.apple.com/retail/learn/one-to-one/">One to One</a></li> <li><a href="/web/20150805183934/http://www.apple.com/retail/learn/youth/">Youth Programs</a></li> <li><a href="/web/20150805183934/http://www.apple.com/retail/business/">Business</a></li> </ul> </div> <div id="dn-colc" class="column large-3 small-12"> <ul> <li><a href="/web/20150805183934/http://www.apple.com/retail/iphone/">How to Buy iPhone</a></li> <li><a href="/web/20150805183934/http://www.apple.com/retail/ipad/">How to Buy iPad</a></li> <li><a href="/web/20150805183934/http://www.apple.com/retail/mac/">How to Buy Mac</a></li> </ul> </div> <div id="dn-cold" class="column large-3 small-12"> <ul> <li><a href="/web/20150805183934/http://www.apple.com/retail/locator/">Find a Store</a></li> <li><a href="/web/20150805183934/http://www.apple.com/retail/storelist/">Complete Store List</a></li> <li><a href="/web/20150805183934/http://www.apple.com/jobs/us/">Jobs</a></li> </ul> </div> <div class="capbottom"></div> </div> <div class="find-store"> <div class="grid3col"> <section class="column first"> <label for="retail-footer-search">Find an Apple Retail Store</label> <input type="text" id="retail-footer-search" results="0" placeholder="City and State or Zip" class="global-retail-search" required/> <a href="/web/20150805183934/http://www.apple.com/retail/storelist/" class="more">Complete Store List</a> </section> <section class="column"> Shop the <a href="https://web.archive.org/web/20150805183934/http://store.apple.com/">Apple Online Store</a> (1-800-MY-APPLE) </section> <section class="column last"> Find a <a href="/web/20150805183934/http://www.apple.com/buy/">reseller</a> </section> </div> </div> <div class="gf-wrapper"> <ul class="gf-links piped"> <li><a href="/web/20150805183934/http://www.apple.com/about/" class="first">Apple Info</a></li> <li><a href="/web/20150805183934/http://www.apple.com/sitemap/">Site Map</a></li> <li><a href="/web/20150805183934/http://www.apple.com/hotnews/">Hot News</a></li> <li><a href="/web/20150805183934/http://www.apple.com/rss/">RSS Feeds</a></li> <li><a href="/web/20150805183934/http://www.apple.com/contact/" class="contact_us">Contact Us</a></li> <li><a href="/web/20150805183934/http://www.apple.com/choose-your-country/" class="choose"><img src="https://web.archive.org/web/20150805183934im_/http://images.apple.com/global/elements/flags/22x22/usa.png" alt="Choose your country or region" width="22" height="22" data-hires="true"/></a></li> </ul> <div class="gf-sosumi"> <p>Copyright 漏 2015 Apple Inc. 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