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<!DOCTYPE html><html lang="ja"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><link rel="stylesheet" href="/_next/static/css/d6a2083b01c3f31e.css" data-precedence="next"/><link rel="preload" as="script" fetchPriority="low" href="/_next/static/chunks/webpack-3a287af563af5393.js"/><script src="/_next/static/chunks/87c73c54-8b7002e4f5693e49.js" async=""></script><script src="/_next/static/chunks/5620-b1f37fa3ea9122cb.js" async=""></script><script src="/_next/static/chunks/main-app-5a2cc28ae17e28cf.js" async=""></script><script src="/_next/static/chunks/5493-36f286d16ab5d763.js" async=""></script><script src="/_next/static/chunks/5816-e8a6e427ce17d20a.js" async=""></script><script src="/_next/static/chunks/app/layout-81207ac0743f9740.js" async=""></script><script src="/_next/static/chunks/3958-f2b2366216c795f1.js" async=""></script><script src="/_next/static/chunks/1624-ab8cdf5890815d9e.js" async=""></script><script src="/_next/static/chunks/app/error-983f60f4c2b993d6.js" async=""></script><script src="/_next/static/chunks/4245-58a01efaabb3d23a.js" async=""></script><script src="/_next/static/chunks/app/(index)/page-5afe0aaaf67115fb.js" async=""></script><script src="/_next/static/chunks/app/global-error-267f9bee7b9e8dbc.js" async=""></script><title>U-NEXTヘルプセンター</title><meta property="og:title" content="U-NEXTヘルプセンター"/><meta property="og:site_name" content="U-NEXTヘルプセンター"/><meta property="og:image" content="https://metac.nxtv.jp/img/static_resource/img/wf/stargate/ogp.png"/><meta property="og:type" content="website"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="U-NEXTヘルプセンター"/><meta name="twitter:image" content="https://metac.nxtv.jp/img/static_resource/img/wf/stargate/ogp.png"/><link rel="shortcut icon" href="/images/icon/android-icon.png"/><link rel="icon" href="data:image/svg+xml,%3Csvg width='64' height='64' viewBox='0 0 64 64' fill='none' 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44.5786 43.7263 44.5786 36.9223V17.4175C44.5786 16.3289 43.696 15.4465 42.6074 15.4465Z' /%3E%3C/svg%3E%0A" type="image/png"/><link rel="icon" href="/images/icon/favicon.png" type="image/svg+xml"/><link rel="apple-touch-icon" href="/images/icon/apple-touch-icon.png"/><script>document.querySelectorAll('body link[rel="icon"], body link[rel="apple-touch-icon"]').forEach(el => document.head.appendChild(el))</script><script src="/_next/static/chunks/polyfills-42372ed130431b0a.js" noModule=""></script></head><body><div class="tw-grid tw-min-h-full tw-grid-cols-1 tw-grid-rows-[auto,1fr,auto]"><div class="tw-sticky tw-top-0 tw-z-[100]"><div><header class="tw-relative tw-h-[3.5rem] tw-w-full tw-bg-base-100"><a href="https://video.unext.jp" class="tw-absolute tw-inset-y-0 tw-left-[1rem] tw-w-[10rem]"><img alt="U-NEXT" loading="lazy" width="129" height="24" decoding="async" data-nimg="1" class="tw-absolute tw-inset-y-0 tw-my-auto tw-block tw-w-[8rem]" style="color:transparent" src="/_next/static/media/logo_dark_jetblack.e9e54fa7.svg"/></a><div class="tw-absolute tw-inset-x-0 tw-bottom-0 tw-h-[1px] tw-w-full tw-bg-main-10"></div></header></div></div><div class="tw-relative"><div class="tw-relative tw-min-h-[12rem] tw-w-full tw-pb-[2rem] tw-pt-[4rem]"><div class="tw-absolute tw-inset-0 tw-bg-main-100"></div><img alt="" loading="lazy" width="1260" height="240" decoding="async" data-nimg="1" class="tw-absolute tw-inset-0 tw-mx-auto tw-size-full tw-max-w-[800px] tw-object-cover" style="color:transparent" src="/_next/static/media/bigbar_background.cbb2ac03.svg"/><div class="tw-custom-side-space tw-relative tw-mx-auto tw-max-w-[45rem]"><h1 class="tw-break-keep tw-text-h2 tw-text-base-100">U-NEXT ヘルプセンター</h1><div class="tw-mt-[1rem]"><form action="" method="get"><div class="tw-grid tw-h-[3.5rem] tw-grid-cols-[1fr,4rem] tw-overflow-hidden tw-rounded-8 tw-bg-base-100"><div><input type="text" placeholder="例) 再生、パスワード、解約方法" class="tw-size-full tw-border-none tw-px-[1rem] tw-outline-none" name="searchQuery" value=""/></div><div><button class="tw-relative tw-h-full tw-w-[4rem] tw-overflow-hidden tw-bg-accent-primary" type="submit"><img alt="" loading="lazy" width="20" height="21" decoding="async" data-nimg="1" class="tw-absolute tw-inset-0 tw-m-auto tw-size-[1.5rem]" style="color:transparent" src="/_next/static/media/icon_search_white.824bac64.svg"/></button></div></div></form></div></div></div><div class="tw-h-[3rem]"></div><div class="tw-grid tw-grid-cols-1 tw-gap-[2rem]"><div><div class="tw-custom-side-space tw-mx-auto tw-max-w-[45rem] tw-rounded-10 tw-border tw-border-main-10 tw-bg-base-100"><ul><li class=" tw-border-t tw-border-solid tw-border-main-10 first:tw-border-t-[0px]"><a class="tw-relative" href="/info"><div class="tw-grid tw-grid-cols-[1fr,1.5rem]"><div class="tw-px-[1rem] tw-py-[1.5rem]"><h2 class="tw-text-h5 tw-halt"><div class="tw-text-main-100">お知らせ</div></h2><div class="tw-h-[0.25rem]"></div><div class="tw-text-base2"><div>U-NEXTからのお知らせです。</div></div></div><div class="tw-relative tw-flex tw-w-full tw-items-center tw-justify-center"><img alt="" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" class="tw-size-[1rem] tw-object-contain" style="color:transparent" src="/_next/static/media/chevron-right_dark_charcoal.c3567663.svg"/></div></div></a></li></ul></div></div><div><div class="tw-custom-side-space tw-mx-auto tw-max-w-[45rem] tw-rounded-10 tw-border tw-border-main-10 tw-bg-base-100"><ul><li class=" tw-border-t tw-border-solid tw-border-main-10 first:tw-border-t-[0px]"><a class="tw-relative" href="/guide"><div class="tw-grid tw-grid-cols-[1fr,1.5rem]"><div class="tw-px-[1rem] tw-py-[1.5rem]"><h2 class="tw-text-h5 tw-halt"><div class="tw-text-main-100">よくある質問</div></h2><div class="tw-h-[0.25rem]"></div><div class="tw-text-base2"><div>ご質問、ご不明点については、こちらでご確認ください。</div></div></div><div class="tw-relative tw-flex tw-w-full tw-items-center tw-justify-center"><img alt="" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" class="tw-size-[1rem] tw-object-contain" style="color:transparent" src="/_next/static/media/chevron-right_dark_charcoal.c3567663.svg"/></div></div></a></li><li class=" tw-border-t tw-border-solid tw-border-main-10 first:tw-border-t-[0px]"><a class="tw-relative" href="https://contact.unext.jp/video-inquiry"><div class="tw-grid tw-grid-cols-[1fr,1.5rem]"><div class="tw-px-[1rem] tw-py-[1.5rem]"><h2 class="tw-text-h5 tw-halt"><div class="tw-text-main-100">お問い合わせ</div></h2><div class="tw-h-[0.25rem]"></div><div class="tw-text-base2"><div>「よくある質問」で解決しない問題についてお問い合わせください。</div></div></div><div class="tw-relative tw-flex tw-w-full tw-items-center tw-justify-center"><img alt="" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" class="tw-size-[1rem] tw-object-contain" style="color:transparent" src="/_next/static/media/chevron-right_dark_charcoal.c3567663.svg"/></div></div></a></li></ul></div></div><div><div class="tw-custom-side-space tw-mx-auto tw-max-w-[45rem] tw-rounded-10 tw-border tw-border-main-10 tw-bg-base-100"><div class="tw-border-b tw-border-solid tw-border-main-10 tw-py-[1.5rem]"><div class="tw-flex tw-flex-col tw-flex-wrap tw-gap-[0.25rem] tw-px-[1rem]"><h2 class="tw-text-h4 tw-text-main-100">U-NEXTの使い方・楽しみ方</h2></div></div><ul><li class=" tw-border-t tw-border-solid tw-border-main-10 first:tw-border-t-[0px]"><a class="tw-relative" href="/hint/unext-point"><div class="tw-grid tw-grid-cols-[1fr,1.5rem]"><div class="tw-px-[1rem] tw-py-[1.5rem]"><h2 class="tw-text-h5 tw-halt"><div class="tw-text-main-100">U-NEXTポイント</div></h2><div class="tw-h-[0.25rem]"></div><div class="tw-text-base2"><div>毎月もらえるU-NEXTポイントの使い方についてご紹介します。</div></div></div><div class="tw-relative tw-flex tw-w-full tw-items-center tw-justify-center"><img alt="" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" class="tw-size-[1rem] tw-object-contain" style="color:transparent" src="/_next/static/media/chevron-right_dark_charcoal.c3567663.svg"/></div></div></a></li><li class=" tw-border-t tw-border-solid tw-border-main-10 first:tw-border-t-[0px]"><a class="tw-relative" href="/hint/cinemacoupon"><div class="tw-grid tw-grid-cols-[1fr,1.5rem]"><div class="tw-px-[1rem] tw-py-[1.5rem]"><h2 class="tw-text-h5 tw-halt"><div class="tw-text-main-100">映画館クーポン</div></h2><div class="tw-h-[0.25rem]"></div><div class="tw-text-base2"><div>U-NEXTポイントは、映画館クーポンに交換できます。</div></div></div><div class="tw-relative tw-flex tw-w-full tw-items-center tw-justify-center"><img alt="" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" class="tw-size-[1rem] tw-object-contain" style="color:transparent" src="/_next/static/media/chevron-right_dark_charcoal.c3567663.svg"/></div></div></a></li><li class=" tw-border-t tw-border-solid tw-border-main-10 first:tw-border-t-[0px]"><a class="tw-relative" href="/hint/family-account"><div class="tw-grid tw-grid-cols-[1fr,1.5rem]"><div class="tw-px-[1rem] tw-py-[1.5rem]"><h2 class="tw-text-h5 tw-halt"><div class="tw-text-main-100">ファミリーアカウント</div></h2><div class="tw-h-[0.25rem]"></div><div class="tw-text-base2"><div>一つのアカウントを家族と共有することで、さらに面白さが広がります。</div></div></div><div class="tw-relative tw-flex tw-w-full tw-items-center tw-justify-center"><img alt="" loading="lazy" width="24" height="24" decoding="async" data-nimg="1" class="tw-size-[1rem] tw-object-contain" style="color:transparent" src="/_next/static/media/chevron-right_dark_charcoal.c3567663.svg"/></div></div></a></li></ul></div></div><div class="tw-flex tw-justify-center"><a class="tw-grid tw-grid-cols-[auto,1fr] tw-items-center tw-gap-[0.25rem]" href="/legal/terms"><div class="tw-size-[2rem]"><img alt="" loading="lazy" width="41" height="40" decoding="async" data-nimg="1" class="tw-size-full tw-object-contain" style="color:transparent" src="/_next/static/media/icon_terms.a5f149ec.svg"/></div><div class="tw-text-h5 tw-leading-[1]">利用規約</div></a></div></div></div><div><div class="tw-h-[4rem]"></div><footer class="tw-relative tw-h-[12rem]"><img alt="" loading="lazy" decoding="async" data-nimg="fill" class="tw-object-cover" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" src="/_next/static/media/footer_background.e3db3a2f.svg"/></footer></div></div><div id="modal"></div><script defer=""> !function(t,e){if(void 0===e[t]){e[t]=function(){e[t].clients.push(this),this._init=[Array.prototype.slice.call(arguments)]},e[t].clients=[];for(var r=["addRecord","blockEvents","fetchServerCookie","fetchGlobalID","fetchUserSegments","resetUUID","ready","setSignedMode","setAnonymousMode","set","trackEvent","trackPageview","trackClicks","unblockEvents"],s=0;s<r.length;s++){var c=r[s];e[t].prototype[c]=function(t){return function(){return 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