CINXE.COM

<!DOCTYPE html> <html lang="en-US"> <head> <script type="text/javascript"> /* <![CDATA[ */ var gform;gform||(document.addEventListener("gform_main_scripts_loaded",function(){gform.scriptsLoaded=!0}),document.addEventListener("gform/theme/scripts_loaded",function(){gform.themeScriptsLoaded=!0}),window.addEventListener("DOMContentLoaded",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>"function"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn("The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1."),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener("gform_main_scripts_loaded",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener("gform/theme/scripts_loaded",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener("DOMContentLoaded",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook("action",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook("filter",o,r,e,t)},doAction:function(o){gform.doHook("action",o,arguments)},applyFilters:function(o){return gform.doHook("filter",o,arguments)},removeAction:function(o,r){gform.removeHook("action",o,r)},removeFilter:function(o,r,e){gform.removeHook("filter",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+"_"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){"function"!=typeof(t=o.callable)&&(t=window[t]),"action"==r?t.apply(null,e):e[0]=t.apply(null,e)})),"filter"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}}); /* ]]> */ </script> <meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1' />  <title>The 2024 QSR® Drive-Thru Report - QSR Magazine</title> <link rel="canonical" href="https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/" /> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="article" /> <meta property="og:title" content="The 2024 QSR® Drive-Thru Report" /> <meta property="og:description" content="Nobody could have turned over a card pre-2020 and realized the drive-thru would soon become the separator between brands that held the wire during COVID-19, and those who suddenly had lines jamming traffic patterns. But what was clear at that chaotic juncture was the paradigm shifted. Restaurants welcomed floods of guests, new, lapsed, and loyal […]" /> <meta property="og:url" content="https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/" /> <meta property="og:site_name" content="QSR Magazine" /> <meta property="article:publisher" content="https://www.facebook.com/QSRmagazine" /> <meta property="article:published_time" content="2024-10-01T11:33:15+00:00" /> <meta property="article:modified_time" content="2024-10-16T23:44:23+00:00" /> <meta property="og:image" content="https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory.jpg" /> <meta property="og:image:width" content="1200" /> <meta property="og:image:height" content="700" /> <meta property="og:image:type" content="image/jpeg" /> <meta name="author" content="Danny Klein" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:creator" content="@QSRmagazine" /> <meta name="twitter:site" content="@QSRmagazine" /> <meta name="twitter:label1" content="Written by" /> <meta name="twitter:data1" content="Danny Klein" /> <meta name="twitter:label2" content="Est. reading time" /> <meta name="twitter:data2" content="25 minutes" /> <script type="application/ld+json" class="yoast-schema-graph">{"@context":"https://schema.org","@graph":[{"@type":"Article","@id":"https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/#article","isPartOf":{"@id":"https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/"},"author":{"name":"Danny Klein","@id":"https://www.qsrmagazine.com/#/schema/person/2ebe291b14dfea31e1e60c70dbde13c0"},"headline":"The 2024 QSR® Drive-Thru Report","datePublished":"2024-10-01T11:33:15+00:00","dateModified":"2024-10-16T23:44:23+00:00","mainEntityOfPage":{"@id":"https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/"},"wordCount":4602,"publisher":{"@id":"https://www.qsrmagazine.com/#organization"},"image":{"@id":"https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/#primaryimage"},"thumbnailUrl":"https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory.jpg","articleSection":["Consumer Trends","Drive Thru","Fast Casual","Fast Food","Special Reports","Story"],"inLanguage":"en-US","copyrightYear":"2024","copyrightHolder":{"@id":"https://www.qsrmagazine.com/#organization"}},{"@type":"WebPage","@id":"https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/","url":"https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/","name":"The 2024 QSR® Drive-Thru Report - QSR Magazine","isPartOf":{"@id":"https://www.qsrmagazine.com/#website"},"primaryImageOfPage":{"@id":"https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/#primaryimage"},"image":{"@id":"https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/#primaryimage"},"thumbnailUrl":"https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory.jpg","datePublished":"2024-10-01T11:33:15+00:00","dateModified":"2024-10-16T23:44:23+00:00","breadcrumb":{"@id":"https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/#primaryimage","url":"https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory.jpg","contentUrl":"https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory.jpg","width":1200,"height":700,"caption":"Chick-fil-A's two-story drive-thru is a bold representation of where the brand's business has evolved."},{"@type":"BreadcrumbList","@id":"https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.qsrmagazine.com/"},{"@type":"ListItem","position":2,"name":"The 2024 QSR® Drive-Thru Report"}]},{"@type":"WebSite","@id":"https://www.qsrmagazine.com/#website","url":"https://www.qsrmagazine.com/","name":"QSR Magazine","description":"Quick-Service and Fast Casual Restaurant News and Information - QSR magazine","publisher":{"@id":"https://www.qsrmagazine.com/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://www.qsrmagazine.com/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https://www.qsrmagazine.com/#organization","name":"QSR Magazine","url":"https://www.qsrmagazine.com/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https://www.qsrmagazine.com/#/schema/logo/image/","url":"https://www.qsrmagazine.com/wp-content/uploads/2023/06/QSR-lg-black-320w.png","contentUrl":"https://www.qsrmagazine.com/wp-content/uploads/2023/06/QSR-lg-black-320w.png","width":322,"height":77,"caption":"QSR Magazine"},"image":{"@id":"https://www.qsrmagazine.com/#/schema/logo/image/"},"sameAs":["https://www.facebook.com/QSRmagazine","https://x.com/QSRmagazine","https://www.linkedin.com/company/11125625/","https://www.instagram.com/qsrmagazine/"]},{"@type":"Person","@id":"https://www.qsrmagazine.com/#/schema/person/2ebe291b14dfea31e1e60c70dbde13c0","name":"Danny Klein","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https://www.qsrmagazine.com/#/schema/person/image/","url":"https://secure.gravatar.com/avatar/6f0739062062684a8745f0044bb62bb7?s=96&d=mm&r=g","contentUrl":"https://secure.gravatar.com/avatar/6f0739062062684a8745f0044bb62bb7?s=96&d=mm&r=g","caption":"Danny Klein"},"description":"Danny Klein is the Editorial Director at QSR and FSR magazines, two of the restaurant industry’s leading trade publications and part of the WTWH Media portfolio of brands. QSR is celebrating its 26th year in business and continues to serve as a leading resource for franchisees, executives, and thought leaders throughout the foodservice world. FSR, founded 11 years ago, covers the full-service restaurant sector.","sameAs":["https://www.qsrmagazine.com","https://www.linkedin.com/in/dannyklein14/","https://www.youtube.com/@QSRmagazine/videos"],"url":"https://www.qsrmagazine.com/author/dklein/"}]}</script>  <link rel='dns-prefetch' href='//kit.fontawesome.com' /> <link rel='stylesheet' id='wp-block-library-css' href='https://www.qsrmagazine.com/wp-includes/css/dist/block-library/style.min.css?ver=6.7' type='text/css' media='all' /> <style id='safe-svg-svg-icon-style-inline-css' type='text/css'> .safe-svg-cover{text-align:center}.safe-svg-cover .safe-svg-inside{display:inline-block;max-width:100%}.safe-svg-cover svg{height:100%;max-height:100%;max-width:100%;width:100%} </style> <style id='global-styles-inline-css' type='text/css'> :root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #FFFFFF;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--color--main: #2E2A27;--wp--preset--color--primary: #FCBB3C;--wp--preset--color--secondary: #772C22;--wp--preset--color--tertiary: #415941;--wp--preset--color--quaternary: #C7E55A;--wp--preset--color--quinary: #46335E;--wp--preset--color--senary: #FFC3C3;--wp--preset--color--background: #EBE6DC;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgba(6,147,227,1) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgba(255,105,0,1) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--gradient--gradient-1: linear-gradient(90deg, rgba(243,78,55,1) 0%, rgba(226,93,125,1) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--font-size--font-size-1: 12px;--wp--preset--font-size--font-size-2: 14px;--wp--preset--font-size--font-size-3: 16px;--wp--preset--font-size--font-size-4: clamp(16px, calc(1rem + ((1vw - 7.68px) * 0.3906)), 18px);--wp--preset--font-size--font-size-5: clamp(16px, calc(1rem + ((1vw - 7.68px) * 0.7813)), 20px);--wp--preset--font-size--font-size-6: clamp(20px, calc(1.25rem + ((1vw - 7.68px) * 0.7813)), 24px);--wp--preset--font-size--font-size-7: clamp(20px, calc(1.25rem + ((1vw - 7.68px) * 1.5625)), 28px);--wp--preset--font-size--font-size-8: clamp(24px, calc(1.5rem + ((1vw - 7.68px) * 1.5625)), 32px);--wp--preset--font-size--font-size-9: clamp(32px, calc(2rem + ((1vw - 7.68px) * 1.5625)), 40px);--wp--preset--font-size--font-size-10: clamp(24px, calc(1.5rem + ((1vw - 7.68px) * 4.6875)), 48px);--wp--preset--font-family--primary-font: Figtree;--wp--preset--font-family--secondary-font: Figtree;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--spacing--tiny: 8px;--wp--preset--spacing--small: 16px;--wp--preset--spacing--mid: 24px;--wp--preset--spacing--medium: clamp(24px, calc(1.5rem + ((1vw - 7.68px) * 1.5625)), 32px);--wp--preset--spacing--large: 40px;--wp--preset--spacing--x-large: clamp(32px, calc(2rem + ((1vw - 7.68px) * 6.25)), 64px);--wp--preset--spacing--xx-large: clamp(32px, calc(2rem + ((1vw - 7.68px) * 9.375)), 80px);--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgba(255, 255, 255, 1), 6px 6px rgba(0, 0, 0, 1);--wp--preset--shadow--crisp: 6px 6px 0px rgba(0, 0, 0, 1);--wp--custom--color--main-hover: var(--wp--preset--color--secondary);--wp--custom--color--primary-hover: var(--wp--preset--color--secondary);--wp--custom--color--secondary-hover: var(--wp--preset--color--main);--wp--custom--color--neutral-1: #fafafa;--wp--custom--color--neutral-2: #e0e0e0;--wp--custom--color--neutral-3: #424242;--wp--custom--color--link: var(--wp--preset--color--secondary);--wp--custom--font-weight--thin: 100;--wp--custom--font-weight--extra-light: 200;--wp--custom--font-weight--light: 300;--wp--custom--font-weight--regular: 400;--wp--custom--font-weight--medium: 500;--wp--custom--font-weight--semi-bold: 600;--wp--custom--font-weight--bold: 700;--wp--custom--font-weight--extra-bold: 800;--wp--custom--font-weight--black: 900;--wp--custom--font-size--body-default: var(--wp--preset--font-size--font-size-4);--wp--custom--forms--border-color: #ffffff;--wp--custom--forms--border-color-focus: var(--wp--preset--color--primary);--wp--custom--forms--border-radius: 0;--wp--custom--forms--border-width: 2px;--wp--custom--forms--error-color: red;--wp--custom--forms--font-size: var(--wp--preset--font-size--font-size-2);--wp--custom--forms--input-padding-vertical: 14px;--wp--custom--forms--input-padding-horizontal: 14px;--wp--custom--forms--required-color: var(--wp--preset--color--secondary);--wp--custom--forms--spacing: 24px;--wp--custom--forms--text-color: var(--wp--preset--color--main);--wp--custom--layout--thin: 768px;--wp--custom--layout--default: 1168px;--wp--custom--layout--wide: calc( var(--wp--custom--layout--default) + 250px);--wp--custom--layout--sidebar: 300px;--wp--custom--line-height--tiny: 1.1;--wp--custom--line-height--small: 1.25;--wp--custom--line-height--normal: 1.5;--wp--custom--spacing--block-gap: 36px;--wp--custom--spacing--column-gap: 40px;--wp--custom--spacing--grid-gap: 40px;--wp--custom--spacing--grid-gap-column: var(--wp--custom--spacing--grid-gap);--wp--custom--spacing--grid-gap-row: 56px;--wp--custom--spacing--list-gap-bottom: 8px;--wp--custom--spacing--viewport-padding: 32px;}.wp-block-button .wp-block-button__link{--wp--preset--color--main: #2E2A27;--wp--preset--color--secondary: #772C22;--wp--preset--color--background: #EBE6DC;}:root { --wp--style--global--content-size: var(--wp--custom--layout--thin);--wp--style--global--wide-size: var(--wp--custom--layout--wide); }:where(body) { margin: 0; }.wp-site-blocks { padding-top: var(--wp--style--root--padding-top); padding-bottom: var(--wp--style--root--padding-bottom); }.has-global-padding { padding-right: var(--wp--style--root--padding-right); padding-left: var(--wp--style--root--padding-left); }.has-global-padding > .alignfull { margin-right: calc(var(--wp--style--root--padding-right) * -1); margin-left: calc(var(--wp--style--root--padding-left) * -1); }.has-global-padding :where(:not(.alignfull.is-layout-flow) > .has-global-padding:not(.wp-block-block, .alignfull)) { padding-right: 0; padding-left: 0; }.has-global-padding :where(:not(.alignfull.is-layout-flow) > .has-global-padding:not(.wp-block-block, .alignfull)) > .alignfull { margin-left: 0; margin-right: 0; }.wp-site-blocks > .alignleft { float: left; margin-right: 2em; }.wp-site-blocks > .alignright { float: right; margin-left: 2em; }.wp-site-blocks > .aligncenter { justify-content: center; margin-left: auto; margin-right: auto; }:where(.wp-site-blocks) > * { margin-block-start: var(--wp--preset--spacing--medium); margin-block-end: 0; }:where(.wp-site-blocks) > :first-child { margin-block-start: 0; }:where(.wp-site-blocks) > :last-child { margin-block-end: 0; }:root { --wp--style--block-gap: var(--wp--preset--spacing--medium); }:root :where(.is-layout-flow) > :first-child{margin-block-start: 0;}:root :where(.is-layout-flow) > :last-child{margin-block-end: 0;}:root :where(.is-layout-flow) > *{margin-block-start: var(--wp--preset--spacing--medium);margin-block-end: 0;}:root :where(.is-layout-constrained) > :first-child{margin-block-start: 0;}:root :where(.is-layout-constrained) > :last-child{margin-block-end: 0;}:root :where(.is-layout-constrained) > *{margin-block-start: var(--wp--preset--spacing--medium);margin-block-end: 0;}:root :where(.is-layout-flex){gap: var(--wp--preset--spacing--medium);}:root :where(.is-layout-grid){gap: var(--wp--preset--spacing--medium);}.is-layout-flow > .alignleft{float: left;margin-inline-start: 0;margin-inline-end: 2em;}.is-layout-flow > .alignright{float: right;margin-inline-start: 2em;margin-inline-end: 0;}.is-layout-flow > .aligncenter{margin-left: auto !important;margin-right: auto !important;}.is-layout-constrained > .alignleft{float: left;margin-inline-start: 0;margin-inline-end: 2em;}.is-layout-constrained > .alignright{float: right;margin-inline-start: 2em;margin-inline-end: 0;}.is-layout-constrained > .aligncenter{margin-left: auto !important;margin-right: auto !important;}.is-layout-constrained > :where(:not(.alignleft):not(.alignright):not(.alignfull)){max-width: var(--wp--style--global--content-size);margin-left: auto !important;margin-right: auto !important;}.is-layout-constrained > .alignwide{max-width: var(--wp--style--global--wide-size);}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}body{background-color: var(--wp--preset--color--background);color: var(--wp--preset--color--main);font-family: var(--wp--preset--font-family--primary-font);font-size: var(--wp--custom--font-size--body-default);line-height: var(--wp--custom--line-height--normal);--wp--style--root--padding-top: 0;--wp--style--root--padding-right: var(--wp--preset--spacing--medium);--wp--style--root--padding-bottom: 0;--wp--style--root--padding-left: var(--wp--preset--spacing--medium);}a:where(:not(.wp-element-button)){color: var(--wp--custom--color--link);text-decoration: underline;}:root :where(.wp-element-button, .wp-block-button__link){background-color: #32373c;border-width: 0;color: #fff;font-family: inherit;font-size: inherit;line-height: inherit;padding: calc(0.667em + 2px) calc(1.333em + 2px);text-decoration: none;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-main-color{color: var(--wp--preset--color--main) !important;}.has-primary-color{color: var(--wp--preset--color--primary) !important;}.has-secondary-color{color: var(--wp--preset--color--secondary) !important;}.has-tertiary-color{color: var(--wp--preset--color--tertiary) !important;}.has-quaternary-color{color: var(--wp--preset--color--quaternary) !important;}.has-quinary-color{color: var(--wp--preset--color--quinary) !important;}.has-senary-color{color: var(--wp--preset--color--senary) !important;}.has-background-color{color: var(--wp--preset--color--background) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-main-background-color{background-color: var(--wp--preset--color--main) !important;}.has-primary-background-color{background-color: var(--wp--preset--color--primary) !important;}.has-secondary-background-color{background-color: var(--wp--preset--color--secondary) !important;}.has-tertiary-background-color{background-color: var(--wp--preset--color--tertiary) !important;}.has-quaternary-background-color{background-color: var(--wp--preset--color--quaternary) !important;}.has-quinary-background-color{background-color: var(--wp--preset--color--quinary) !important;}.has-senary-background-color{background-color: var(--wp--preset--color--senary) !important;}.has-background-background-color{background-color: var(--wp--preset--color--background) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-main-border-color{border-color: var(--wp--preset--color--main) !important;}.has-primary-border-color{border-color: var(--wp--preset--color--primary) !important;}.has-secondary-border-color{border-color: var(--wp--preset--color--secondary) !important;}.has-tertiary-border-color{border-color: var(--wp--preset--color--tertiary) !important;}.has-quaternary-border-color{border-color: var(--wp--preset--color--quaternary) !important;}.has-quinary-border-color{border-color: var(--wp--preset--color--quinary) !important;}.has-senary-border-color{border-color: var(--wp--preset--color--senary) !important;}.has-background-border-color{border-color: var(--wp--preset--color--background) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-gradient-1-gradient-background{background: var(--wp--preset--gradient--gradient-1) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;}.has-font-size-1-font-size{font-size: var(--wp--preset--font-size--font-size-1) !important;}.has-font-size-2-font-size{font-size: var(--wp--preset--font-size--font-size-2) !important;}.has-font-size-3-font-size{font-size: var(--wp--preset--font-size--font-size-3) !important;}.has-font-size-4-font-size{font-size: var(--wp--preset--font-size--font-size-4) !important;}.has-font-size-5-font-size{font-size: var(--wp--preset--font-size--font-size-5) !important;}.has-font-size-6-font-size{font-size: var(--wp--preset--font-size--font-size-6) !important;}.has-font-size-7-font-size{font-size: var(--wp--preset--font-size--font-size-7) !important;}.has-font-size-8-font-size{font-size: var(--wp--preset--font-size--font-size-8) !important;}.has-font-size-9-font-size{font-size: var(--wp--preset--font-size--font-size-9) !important;}.has-font-size-10-font-size{font-size: var(--wp--preset--font-size--font-size-10) !important;}.has-primary-font-font-family{font-family: var(--wp--preset--font-family--primary-font) !important;}.has-secondary-font-font-family{font-family: var(--wp--preset--font-family--secondary-font) !important;}.wp-block-button .wp-block-button__link.has-main-color{color: var(--wp--preset--color--main) !important;}.wp-block-button .wp-block-button__link.has-secondary-color{color: var(--wp--preset--color--secondary) !important;}.wp-block-button .wp-block-button__link.has-background-color{color: var(--wp--preset--color--background) !important;}.wp-block-button .wp-block-button__link.has-main-background-color{background-color: var(--wp--preset--color--main) !important;}.wp-block-button .wp-block-button__link.has-secondary-background-color{background-color: var(--wp--preset--color--secondary) !important;}.wp-block-button .wp-block-button__link.has-background-background-color{background-color: var(--wp--preset--color--background) !important;}.wp-block-button .wp-block-button__link.has-main-border-color{border-color: var(--wp--preset--color--main) !important;}.wp-block-button .wp-block-button__link.has-secondary-border-color{border-color: var(--wp--preset--color--secondary) !important;}.wp-block-button .wp-block-button__link.has-background-border-color{border-color: var(--wp--preset--color--background) !important;} :root :where(.wp-block-button .wp-block-button__link){background-color: var(--wp--preset--color--main);border-color: var(--wp--preset--color--main);color: var(--wp--preset--color--background);padding-top: var(--wp--preset--spacing--tiny);padding-right: var(--wp--preset--spacing--small);padding-bottom: var(--wp--preset--spacing--tiny);padding-left: var(--wp--preset--spacing--small);} :root :where(.wp-block-pullquote){font-size: 1.5em;line-height: 1.6;} </style> <link rel='stylesheet' id='wtwh_prestitial_main_style-css' href='https://www.qsrmagazine.com/wp-content/plugins/prestitial/assets/css/main.css?ver=1.3.1' type='text/css' media='all' /> <link rel='stylesheet' id='wtwh_prestitial_style-css' href='https://www.qsrmagazine.com/wp-content/plugins/prestitial/assets/css/prestitial.css?ver=1.3.0' type='text/css' media='all' /> <style id='wd-font-inline-css' type='text/css'> @font-face { font-family: 'Figtree'; font-style: normal; font-stretch: normal; font-display: swap; font-weight: 400; src: url('https://www.qsrmagazine.com/wp-content/themes/qsr-2023/assets/fonts/figtree-v4-latin-regular.woff2') format('woff2'); } @font-face { font-family: 'Figtree'; font-style: italic; font-stretch: normal; font-display: swap; font-weight: 400; src: url('https://www.qsrmagazine.com/wp-content/themes/qsr-2023/assets/fonts/figtree-v4-latin-italic.woff2') format('woff2'); } @font-face { font-family: 'Figtree'; font-style: normal; font-stretch: normal; font-display: swap; font-weight: 700; src: url('https://www.qsrmagazine.com/wp-content/themes/qsr-2023/assets/fonts/figtree-v4-latin-700.woff2') format('woff2'); } @font-face { font-family: 'Figtree'; font-style: normal; font-stretch: normal; font-display: swap; font-weight: 800; src: url('https://www.qsrmagazine.com/wp-content/themes/qsr-2023/assets/fonts/figtree-v4-latin-800.woff2') format('woff2'); } @font-face { font-family: 'Figtree'; font-style: italic; font-stretch: normal; font-display: swap; font-weight: 800; src: url('https://www.qsrmagazine.com/wp-content/themes/qsr-2023/assets/fonts/figtree-v4-latin-800italic.woff2') format('woff2'); } </style> <link rel='stylesheet' id='wd-style-css' href='https://www.qsrmagazine.com/wp-content/themes/qsr-2023/assets/css/main.css?ver=1710853795' type='text/css' media='all' /> <link rel='stylesheet' id='searchwp-forms-css' href='https://www.qsrmagazine.com/wp-content/plugins/searchwp-live-ajax-search/assets/styles/frontend/search-forms.css?ver=1.8.3' type='text/css' media='all' /> <link rel='stylesheet' id='searchwp-live-search-css' href='https://www.qsrmagazine.com/wp-content/plugins/searchwp-live-ajax-search/assets/styles/style.css?ver=1.8.3' type='text/css' media='all' /> <style id='searchwp-live-search-inline-css' type='text/css'> .searchwp-live-search-result .searchwp-live-search-result--title a { font-size: 16px; } .searchwp-live-search-result .searchwp-live-search-result--price { font-size: 14px; } .searchwp-live-search-result .searchwp-live-search-result--add-to-cart .button { font-size: 14px; } </style> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-includes/js/jquery/jquery.min.js?ver=3.7.1" id="jquery-core-js"></script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.4.1" id="jquery-migrate-js"></script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-content/plugins/advanced-custom-fields-pro/assets/build/js/acf.min.js?ver=6.3.11" id="acf-js"></script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-content/themes/qsr-2023/blocks/faq/block.js?ver=1.0.2" id="block-faq-js-js"></script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-content/themes/qsr-2023/blocks/find-a-supplier/block.js?ver=1.0.2" id="block-find-a-supplier-js-js"></script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-content/themes/qsr-2023/blocks/partners-tabs/block.js?ver=1.0.2" id="block-partners-tabs-js-js"></script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-content/themes/qsr-2023/blocks/top-stories/block.js?ver=1.0.2" id="block-top-stories-js-js"></script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-content/themes/qsr-2023/assets/js/main-js-min.js?ver=1710853795" id="wd-scripts-js"></script> <link rel="alternate" title="oEmbed (JSON)" type="application/json+oembed" href="https://www.qsrmagazine.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.qsrmagazine.com%2Fstory%2Fthe-2024-qsr-drive-thru-report%2F" /> <link rel="alternate" title="oEmbed (XML)" type="text/xml+oembed" href="https://www.qsrmagazine.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.qsrmagazine.com%2Fstory%2Fthe-2024-qsr-drive-thru-report%2F&format=xml" />  <script> var contentHash = "4982353d6b827f75cfb6207982d81e17"; var cat_target=["4982353d6b827f75cfb6207982d81e17", "consumer-trends", "drive-thru", "fast-casual", "fast-food", "reports", "story", "ros"]; console.log("boo!"); console.log(cat_target); </script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-MMC9PJ9');</script>   <script>(function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-WFJQ5M7');</script>  <script async src="https://securepubads.g.doubleclick.net/tag/js/gpt.js"></script> <script> window.googletag = window.googletag || { cmd: [] }; googletag.cmd.push(function () { var pathParts = window.location.pathname.substr(1).split('/'); var mapHeader = googletag.sizeMapping() .addSize([768, 200], [728, 90]) .addSize([0, 0], [300, 250]) .build(); var mapLargeLeader = googletag.sizeMapping() .addSize([1024, 200], [[970, 90], [970, 250]]) .addSize([0, 0], [300, 250]) .build(); var mapInterstitial = googletag.sizeMapping() .addSize([1024, 500], [640, 480]) .addSize([0, 0], [[1, 1]]) .build(); var mapWallpaper = googletag.sizeMapping() .addSize([1024, 500], [[1, 1]]) .addSize([0, 0], [[1, 1]]) .build(); var mapRibbon = googletag.sizeMapping() .addSize([1024, 500], [[1, 1]]) .addSize([0, 0], [[1, 1]]) .build(); var gptSlots = []; gptSlots[0] = googletag.defineSlot('/5272491/foodnews_network/qsr_header', [[970, 90], [970, 250], [728, 90], [300, 250]], 'div-gpt-qsr_header') .defineSizeMapping(mapHeader) .addService(googletag.pubads()); gptSlots[1] = googletag.defineSlot('/5272491/foodnews_network/qsr_largeleader', [[970, 90], [970, 250]], 'div-gpt-qsr_largeleader') .defineSizeMapping(mapLargeLeader) .addService(googletag.pubads()); gptSlots[2] = googletag.defineSlot('/5272491/foodnews_network/qsr_wallpaper', [[1, 1]], 'div-gpt-qsr_wallpaper') .defineSizeMapping(mapWallpaper) .addService(googletag.pubads()); // gptSlots[3] = googletag.defineSlot('/5272491/foodnews_network/qsr_topofpageribbon', [[1000, 56],[970, 90], [970, 250]], 'div-gpt-qsr_topofpageribbon') // .defineSizeMapping(mapRibbon) // .addService(googletag.pubads()); googletag.defineSlot('/5272491/foodnews_network/qsr_topofpageribbon', [[1000, 56]], 'div-gpt-qsr_topofpageribbon').addService(googletag.pubads()); googletag.defineSlot('/5272491/foodnews_network/qsr_allstreamics', [[1, 1]], 'div-gpt-qsr_allstreamics').addService(googletag.pubads()); googletag.defineSlot('/5272491/foodnews_network/qsr_allstreamflex', [[1, 1]], 'div-gpt-qsr_allstreamflex').addService(googletag.pubads()); googletag.defineSlot('/5272491/foodnews_network/qsr_allstreamprelude', [[1, 1]], 'div-gpt-qsr_allstreamprelude').addService(googletag.pubads()); googletag.defineSlot('/5272491/foodnews_network/qsr_sidebar1', [[300, 600], [300, 250]], 'div-gpt-qsr_sidebar1').addService(googletag.pubads()); googletag.defineSlot('/5272491/foodnews_network/qsr_sidebar1', [[300, 250]], 'div-gpt-qsr_sidebarshort').addService(googletag.pubads()); googletag.defineSlot('/5272491/foodnews_network/qsr_sidebar1', [[300, 250]], 'div-gpt-qsr_sidebarshort2').addService(googletag.pubads()); googletag.defineSlot('/5272491/foodnews_network/qsr_sidebarbottom', [[300, 600], [300, 250]], 'div-gpt-qsr_sidebarbottom').addService(googletag.pubads()); googletag.defineSlot('/5272491/foodnews_network/qsr_spotiblepushdown', [[1, 1]], 'div-gpt-qsr_spotiblepushdown').addService(googletag.pubads()); // no draw this down below in an if then. // googletag.defineOutOfPageSlot('/5272491/foodnews_network/qsr_stickyfooter', googletag.enums.OutOfPageFormat.BOTTOM_ANCHOR).addService(googletag.pubads()); googletag.pubads().enableSingleRequest(); googletag.pubads().collapseEmptyDivs(); googletag.pubads().setTargeting('articletitle', pathParts[0] ? pathParts[0] : 'home-page').setTargeting('cat_target', cat_target); // test to see if the presitial has been shown and if yes then create sticky footer. try { // if(sessionStorage.prestitial_shown >= 1 || sessionStorage.prestitial_shown===undefined){ // if(sessionStorage.prestitial_shown >= 1 ){ if (sessionStorage.getItem("prestitial_shown")) { console.log('creating sticky footer'); console.log(googletag); const stickyFooter = googletag.defineOutOfPageSlot('/5272491/foodnews_network/qsr_stickyfooter', googletag.enums.OutOfPageFormat.BOTTOM_ANCHOR).addService(googletag.pubads()); } else { console.log('destroySlots stickyFooter'); // googletag.cmd.push(function() { googletag.destroySlots(stickyFooter); }); } } catch (e) { console.log(e); } googletag.enableServices(); }); </script> <link rel="preload" href="https://www.qsrmagazine.com/wp-content/themes/qsr-2023/assets/fonts/figtree-v4-latin-regular.woff2" as="font" type="font/woff2" crossorigin> <link rel="preload" href="https://www.qsrmagazine.com/wp-content/themes/qsr-2023/assets/fonts/figtree-v4-latin-italic.woff2" as="font" type="font/woff2" crossorigin> <link rel="preload" href="https://www.qsrmagazine.com/wp-content/themes/qsr-2023/assets/fonts/figtree-v4-latin-700.woff2" as="font" type="font/woff2" crossorigin> <link rel="preload" href="https://www.qsrmagazine.com/wp-content/themes/qsr-2023/assets/fonts/figtree-v4-latin-800.woff2" as="font" type="font/woff2" crossorigin> <link rel="preload" href="https://www.qsrmagazine.com/wp-content/themes/qsr-2023/assets/fonts/figtree-v4-latin-800italic.woff2" as="font" type="font/woff2" crossorigin> <meta charset="UTF-8"><meta name="viewport" content="width=device-width, initial-scale=1"><link rel="profile" href="http://gmpg.org/xfn/11"><link rel="pingback" href="https://www.qsrmagazine.com/xmlrpc.php"><link rel="icon" href="https://www.qsrmagazine.com/wp-content/uploads/2023/05/cropped-qsr-favicon-yellow-32x32.png" sizes="32x32" /> <link rel="icon" href="https://www.qsrmagazine.com/wp-content/uploads/2023/05/cropped-qsr-favicon-yellow-192x192.png" sizes="192x192" /> <link rel="apple-touch-icon" href="https://www.qsrmagazine.com/wp-content/uploads/2023/05/cropped-qsr-favicon-yellow-180x180.png" /> <meta name="msapplication-TileImage" content="https://www.qsrmagazine.com/wp-content/uploads/2023/05/cropped-qsr-favicon-yellow-270x270.png" /> <style type="text/css" id="wp-custom-css"> :root :where(a:where(:not(.wp-element-button))){ text-decoration:none; } #sortable-chart { word-wrap: break-word; font-size: 14px; width: 100%; table-layout: fixed; border-collapse: collapse; text-align: center; overflow-x: scroll; } #sortable-chart .header { font-size: 14px; text-transform: uppercase; } .even { background-color: #c5bba6; } #sortable-chart td { /*min-width: 60px !important;*/ padding: 5px; } #sortable-chart td:nth-child(2) { text-transform: uppercase; } @media only screen and (max-width: 500px) { #sortable-chart { display: flex; flex-direction: column; overflow: hidden; } #sortable-chart tr { display: flex; flex-direction: column; text-align: left; } #sortable-chart thead, .sortable { display: none; } #sortable-chart td:nth-child(1):before{ content: 'RANK: '; font-weight: bold; } #sortable-chart td:nth-child(2):before{ content: 'SEGMENT: '; font-weight: bold; } #sortable-chart td:nth-child(3):before{ content: 'CHAIN: '; font-weight: bold; } #sortable-chart td:nth-child(4):before{ content: 'SALES: '; font-weight: bold; } #sortable-chart td:nth-child(5):before{ content: 'AVERAGE SALES: '; font-weight: bold; } #sortable-chart td:nth-child(6):before{ content: 'FRANCHISE UNITS: '; font-weight: bold; } #sortable-chart td:nth-child(7):before{ content: 'COMPANY UNITS: '; font-weight: bold; } #sortable-chart td:nth-child(8):before{ content: 'TOTAL UNITS: '; font-weight: bold; } #sortable-chart td:nth-child(9):before{ content: 'UNITS OVER PREVIOUS YEAR: '; font-weight: bold; } } .pulledquote { display: block; float: right; padding: 0 0 20px 10px; width: 100%; font-size: 1.5em; line-height: 1.4em; text-align: left; color: red; border-left: 3px solid #ccc; } .callout-image-container p { display: none !important; } .callout-image-container + p { font-weight: bold !important; font-size: 14px; } @media only screen and (max-width: 600px) { .node-image__caption { -webkit-transform: none !important; transform: none !important; position: relative !important; } .node-image__credits { position: relative !important; bottom: 0px !important; } } #prestitial-grid { margin-top: -80px; } #exit-banner-container #exit-banner-grid .close-cta { z-index: 9999; } .subhead { font-weight: bold !important; font-size: 20px; padding-bottom:10px; } .search .site-inner { display: flex; justify-content: center; } .search-results-article-container{ border-bottom: 1px solid #b9b9b9; } /* Search Page */ :root{ --filter-accent-color: #2E2A27; } /* Search Page */ body.search .site-inner { padding-left: unset; padding-right: unset; } #clearAllFilters{ color:white; } body.search .site-inner { justify-content: center; } </style> </head> <body class="post-template-default single single-post postid-101856 single-format-standard wp-custom-logo wp-embed-responsive content-sidebar-layout" id="top">  <div id="prestitial" style="opacity: 0;"> <div id="prestitial-overlay"></div> <div id="prestitial-grid"> <div class="prestitial-logo"> <div class="title-area"> <h1 class="site-title"> <a href="#"><img src="https://www.qsrmagazine.com/wp-content/uploads/2023/06/QSR-lg-black-320w.png"></a></h1> </div> </div> <div class="close-cta"> Continue to Site <i class="fa fa-arrow-right"></i> </div> <div id="prestitial-banner"></div> </div> </div>  <div id="body-wrapper" style="opacity: 0;"> <div id="exit-banner-container" style="display: none"> <div id="exit-banner-overlay"></div> <div id="exit-banner-grid"> <div class="close-cta"> <i class="fas fa-times-circle"></i> </div> <div id="exit-banner"> </div> </div> </div> <div class="site-container"> <a class="skip-link screen-reader-text" href="#main-content">Skip to content</a> <header class="site-header" role="banner"> <div class="wrap"> <nav class="nav-primary nav-primary--left nav-primary--desktop" role="navigation"> <ul id="menu-main-menu" class="menu menu--primary-left"> <li class="menu-item layout-image-right"> <a href="/category/food/"> Food </a> <div class="mega-menu"> <div class="mega-menu__inner"> <ul class="sub-menu"><li id="menu-item-76884" class="mega-left-item mega-left-item-1 menu-item"><a href="https://www.qsrmagazine.com/food/beverage/"><span>Beverage</span></a></li> <li id="menu-item-76885" class="mega-left-item mega-left-item-2 menu-item"><a href="https://www.qsrmagazine.com/food/breakfast/"><span>Breakfast</span></a></li> <li id="menu-item-76886" class="mega-left-item mega-left-item-3 menu-item"><a href="https://www.qsrmagazine.com/food/burgers/"><span>Burgers</span></a></li> <li id="menu-item-76887" class="mega-left-item mega-left-item-4 menu-item"><a href="https://www.qsrmagazine.com/food/desserts/"><span>Desserts</span></a></li> <li id="menu-item-76888" class="mega-right-item mega-right-item-1 menu-item"><a href="https://www.qsrmagazine.com/food/health-wellness/"><span>Health & Wellness</span></a></li> <li id="menu-item-76889" class="mega-right-item mega-right-item-2 menu-item"><a href="https://www.qsrmagazine.com/food/menu-innovations/"><span>Menu Innovations</span></a></li> <li id="menu-item-76890" class="mega-right-item mega-right-item-3 menu-item"><a href="https://www.qsrmagazine.com/food/pizza/"><span>Pizza</span></a></li> <li id="menu-item-76891" class="mega-right-item mega-right-item-4 menu-item"><a href="https://www.qsrmagazine.com/food/sandwiches/"><span>Sandwiches</span></a></li> </ul> <div class="mega-menu__right mega-menu__right--layout-image-right"> <div class="mega-menu__right-item"> <div class="mega-menu__right-item-content"> <p class="mega-menu__right-item-leader is-style-highlight has-font-size-2-font-size"> <mark class="has-inline-color has-secondary-color"> The executive is working with a booming smoothie and juice sector. </mark> </p> <span class="mega-menu__right-item-header"> <a href="/story/6-questions-with-juice-it-up-ceo-susan-taylor/" target=""> 6 Questions with Juice It Up! CEO Susan Taylor </a> </span> </div> <div class="mega-menu__right-item-image"> <a href="/story/6-questions-with-juice-it-up-ceo-susan-taylor/" target=""> <img src="https://www.qsrmagazine.com/wp-content/uploads/2024/03/juiceitupceosusantaylor-300x175.jpg" alt="A headshot of CEO Susan Taylor." /> </a> </div> </div> </div> </div> </div> </li> <li class="menu-item layout-image-right"> <a href="/category/growth/"> Growth </a> <div class="mega-menu"> <div class="mega-menu__inner"> <ul class="sub-menu"><li id="menu-item-76933" class="menu-item current-post-ancestor current-menu-parent current-post-parent"><a href="https://www.qsrmagazine.com/growth/consumer-trends/"><span>Consumer Trends</span></a></li> <li id="menu-item-76934" class="menu-item"><a href="https://www.qsrmagazine.com/growth/emerging-concepts/"><span>Emerging Concepts</span></a></li> <li id="menu-item-76935" class="menu-item current-post-ancestor current-menu-parent current-post-parent"><a href="https://www.qsrmagazine.com/growth/fast-casual/"><span>Fast Casual</span></a></li> <li id="menu-item-76936" class="menu-item"><a href="https://www.qsrmagazine.com/growth/finance/"><span>Finance</span></a></li> <li id="menu-item-76937" class="menu-item"><a href="https://www.qsrmagazine.com/growth/franchising/"><span>Franchising</span></a></li> <li id="menu-item-76938" class="menu-item"><a href="https://www.qsrmagazine.com/growth/marketing-promotions/"><span>Marketing & Promotions</span></a></li> </ul> <div class="mega-menu__right mega-menu__right--layout-image-right"> <div class="mega-menu__right-item"> <div class="mega-menu__right-item-content"> <p class="mega-menu__right-item-leader is-style-highlight has-font-size-2-font-size"> <mark class="has-inline-color has-quinary-color"> Sponsored Content </mark> </p> <span class="mega-menu__right-item-header"> <a href="/sponsored_content/seventy-four-percent-of-consumers-look-for-ltos/" target=""> Seventy-Four Percent of Consumers Look for LTOs </a> </span> </div> <div class="mega-menu__right-item-image"> <a href="/sponsored_content/seventy-four-percent-of-consumers-look-for-ltos/" target=""> <img src="https://www.qsrmagazine.com/wp-content/uploads/2024/03/peopleeatingtacos-stock-300x200.jpeg" alt="couple eating street tacos at outdoor mexican restaurant" /> </a> </div> </div> <div class="mega-menu__right-item"> <div class="mega-menu__right-item-content"> <p class="mega-menu__right-item-leader is-style-highlight has-font-size-2-font-size"> <mark class="has-inline-color has-tertiary-color"> Sponsored Content </mark> </p> <span class="mega-menu__right-item-header"> <a href="/sponsored_content/how-a-21-site-dominos-franchise-fast-tracks-incident-claims/" target=""> How a 21-Site Domino’s Franchise Fast Tracks Incident Claims </a> </span> </div> <div class="mega-menu__right-item-image"> <a href="/sponsored_content/how-a-21-site-dominos-franchise-fast-tracks-incident-claims/" target=""> <img src="https://www.qsrmagazine.com/wp-content/uploads/2024/03/Envysion_hero_1200x800-300x200.jpg" alt="Man in blue shirt and apron cutting a pizza for delivery." /> </a> </div> </div> </div> </div> </div> </li> <li class="menu-item layout-image-right"> <a href="/category/operations"> Operations </a> <div class="mega-menu"> <div class="mega-menu__inner"> <ul class="sub-menu"><li id="menu-item-76975" class="menu-item"><a href="https://www.qsrmagazine.com/operations/back-house/"><span>Back of House</span></a></li> <li id="menu-item-76976" class="menu-item"><a href="https://www.qsrmagazine.com/operations/business-advice/"><span>Business Advice</span></a></li> <li id="menu-item-76977" class="menu-item"><a href="https://www.qsrmagazine.com/operations/charitable-giving/"><span>Charitable Giving</span></a></li> <li id="menu-item-76978" class="menu-item"><a href="https://www.qsrmagazine.com/operations/compliance/"><span>Compliance</span></a></li> <li id="menu-item-76979" class="menu-item"><a href="https://www.qsrmagazine.com/operations/customer-experience/"><span>Customer Experience</span></a></li> <li id="menu-item-76980" class="menu-item"><a href="https://www.qsrmagazine.com/operations/design/"><span>Design</span></a></li> <li id="menu-item-76981" class="menu-item current-post-ancestor current-menu-parent current-post-parent"><a href="https://www.qsrmagazine.com/operations/drive-thru/"><span>Drive Thru</span></a></li> <li id="menu-item-76982" class="menu-item"><a href="https://www.qsrmagazine.com/operations/employee-management/"><span>Employee Management</span></a></li> <li id="menu-item-76983" class="menu-item current-post-ancestor current-menu-parent current-post-parent"><a href="https://www.qsrmagazine.com/operations/fast-food/"><span>Fast Food</span></a></li> <li id="menu-item-76984" class="menu-item"><a href="https://www.qsrmagazine.com/operations/legal/"><span>Legal</span></a></li> <li id="menu-item-76985" class="menu-item"><a href="https://www.qsrmagazine.com/operations/ordering/"><span>Ordering</span></a></li> <li id="menu-item-76986" class="menu-item"><a href="https://www.qsrmagazine.com/operations/outside-insights/"><span>Outside Insights</span></a></li> <li id="menu-item-76987" class="menu-item"><a href="https://www.qsrmagazine.com/operations/pos-solutions/"><span>POS Solutions</span></a></li> <li id="menu-item-76988" class="menu-item"><a href="https://www.qsrmagazine.com/operations/restaurant-operations/"><span>Restaurant Operations</span></a></li> <li id="menu-item-76989" class="menu-item"><a href="https://www.qsrmagazine.com/operations/security/"><span>Security</span></a></li> <li id="menu-item-76990" class="menu-item"><a href="https://www.qsrmagazine.com/operations/sustainability/"><span>Sustainability</span></a></li> <li id="menu-item-76991" class="menu-item"><a href="https://www.qsrmagazine.com/operations/technology/"><span>Technology</span></a></li> </ul> <div class="mega-menu__right mega-menu__right--layout-image-right"> <div class="mega-menu__right-item"> <div class="mega-menu__right-item-content"> <p class="mega-menu__right-item-leader is-style-highlight has-font-size-2-font-size"> <mark class="has-inline-color has-tertiary-color"> Upcoming Webinar </mark> </p> <span class="mega-menu__right-item-header"> <a href="https://event.on24.com/wcc/r/4528522/AB382186685A46414B615F903C4AFB94?partnerref=HeaderMenu" target="_blank"> Reduce Turnover and Hire Smarter from the Start </a> </span> </div> <div class="mega-menu__right-item-image"> <a href="https://event.on24.com/wcc/r/4528522/AB382186685A46414B615F903C4AFB94?partnerref=HeaderMenu" target="_blank"> <img src="https://www.qsrmagazine.com/wp-content/uploads/2023/06/webinar-300x71.png" alt="" /> </a> </div> </div> <div class="mega-menu__right-item"> <div class="mega-menu__right-item-content"> <p class="mega-menu__right-item-leader is-style-highlight has-font-size-2-font-size"> <mark class="has-inline-color has-secondary-color"> Upcoming Webinar </mark> </p> <span class="mega-menu__right-item-header"> <a href="https://event.on24.com/wcc/r/4461623/B6426AA843606EAA757A1D25EE67BF97?partnerref=MegaMenu" target="_blank"> Women in Pizza: How Pizzaiolas Are Shaping the Industry’s Future </a> </span> </div> <div class="mega-menu__right-item-image"> <a href="https://event.on24.com/wcc/r/4461623/B6426AA843606EAA757A1D25EE67BF97?partnerref=MegaMenu" target="_blank"> <img src="https://www.qsrmagazine.com/wp-content/uploads/2023/06/pizza-300x91.png" alt="" /> </a> </div> </div> </div> </div> </div> </li> </ul> </nav> <div class="site-header__logo"> <a href="https://www.qsrmagazine.com" rel="home" aria-label="QSR Magazine Home"> <img class="site-header__logo-primary" src="https://www.qsrmagazine.com/wp-content/uploads/2023/05/qsr-logo-dark.svg" alt="QSR Logo Dark" width="133" height="32" /> <img class="site-header__logo-scrolling" src="https://www.qsrmagazine.com/wp-content/uploads/2023/05/qsr-logo-light.svg" alt="QSR Logo Light" width="100" height="24" /> </a> </div> <nav class="nav-primary nav-primary--right nav-primary--desktop" role="navigation"> <ul id="menu-main-menu" class="menu menu--primary-right"> <li class="menu-item layout-image-right"> <a href="/webinars/"> Events </a> <div class="mega-menu"> <div class="mega-menu__inner"> <ul class="sub-menu"><li id="menu-item-98907" class="menu-item"><a target="_blank" href="https://www.qsrevolutionconference.com/"><span>QSREvolution Conference</span></a></li> <li id="menu-item-99024" class="menu-item"><a target="_blank" href="https://events.wtwhmedia.com/franchisee-of-the-year/"><span>Franchisee of the Year</span></a></li> <li id="menu-item-99070" class="menu-item"><a target="_blank" href="https://gateway.on24.com/wcc/experience/elitewtwhmedia/2927718/4390357/"><span>Webinars</span></a></li> </ul> <div class="mega-menu__right mega-menu__right--layout-image-right"> <div class="mega-menu__right-item"> <div class="mega-menu__right-item-content"> <p class="mega-menu__right-item-leader is-style-highlight has-font-size-2-font-size"> <mark class="has-inline-color has-secondary-color"> Events </mark> </p> <span class="mega-menu__right-item-header"> <a href="https://www.qsrevolutionconference.com/" target="_blank"> QSREvolution Conference </a> </span> </div> <div class="mega-menu__right-item-image"> <a href="https://www.qsrevolutionconference.com/" target="_blank"> <img src="https://www.qsrmagazine.com/wp-content/uploads/2023/06/QSR_EvolutionEvent_logo_black_red_small-300x56.png" alt="" /> </a> </div> </div> </div> </div> </div> </li> <li class="menu-item layout-image-left"> <a href="https://www.qsrmagazine.com/media/"> Media </a> <div class="mega-menu"> <div class="mega-menu__inner"> <ul class="sub-menu"><li id="menu-item-77651" class="menu-item"><a href="https://www.qsrmagazine.com/video/"><span>Video</span></a></li> <li id="menu-item-77652" class="menu-item"><a href="https://www.qsrmagazine.com/podcast/"><span>QSR Uncut (Podcast)</span></a></li> </ul> <div class="mega-menu__right mega-menu__right--layout-image-left"> <div class="mega-menu__right-item"> <div class="mega-menu__right-item-content"> <p class="mega-menu__right-item-leader is-style-highlight has-font-size-2-font-size"> <mark class="has-inline-color has-secondary-color"> QSR Uncut </mark> </p> <span class="mega-menu__right-item-header"> <a href="https://www.qsrmagazine.com/podcast/the-state-of-digital-in-fast-food-and-fast-casual-revisited/" target=""> The State of Digital in Fast Food and Fast Casual: Revisited </a> </span> </div> <div class="mega-menu__right-item-image"> <a href="https://www.qsrmagazine.com/podcast/the-state-of-digital-in-fast-food-and-fast-casual-revisited/" target=""> <img src="https://www.qsrmagazine.com/wp-content/uploads/2022/03/QSR-Uncut-logo-626x500-1-150x150.jpg" alt="QSR Uncut Podcast" /> </a> </div> </div> </div> </div> </div> </li> <li class="menu-item layout-image-right"> <a href="#"> Resources </a> <div class="mega-menu"> <div class="mega-menu__inner"> <ul class="sub-menu"><li id="menu-item-77653" class="menu-item current-post-ancestor current-menu-parent current-post-parent"><a href="https://www.qsrmagazine.com/reports/"><span>Special Reports</span></a></li> <li id="menu-item-77654" class="menu-item"><a href="https://www.qsrmagazine.com/onesource/"><span>Find a Supplier</span></a></li> <li id="menu-item-77655" class="menu-item"><a href="https://www.qsrmagazine.com/downloads/"><span>Downloads</span></a></li> <li id="menu-item-103227" class="menu-item"><a href="https://franchise.qsrmagazine.com/"><span>QSR Franchising Listings</span></a></li> </ul> <div class="mega-menu__right mega-menu__right--layout-image-right"> <div class="mega-menu__right-item"> <div class="mega-menu__right-item-content"> <p class="mega-menu__right-item-leader is-style-highlight has-font-size-2-font-size"> <mark class="has-inline-color has-tertiary-color"> Featured Download </mark> </p> <span class="mega-menu__right-item-header"> <a href="/downloads/the-2024-qsr-50/" target=""> The 2024 QSR 50 </a> </span> </div> <div class="mega-menu__right-item-image"> <a href="/downloads/the-2024-qsr-50/" target=""> <img src="https://www.qsrmagazine.com/wp-content/uploads/2024/08/2024-top-50-cover-244x300.png" alt="" /> </a> </div> </div> <div class="mega-menu__right-item"> <div class="mega-menu__right-item-content"> <p class="mega-menu__right-item-leader is-style-highlight has-font-size-2-font-size"> <mark class="has-inline-color has-secondary-color"> QSR Franchising Resource </mark> </p> <span class="mega-menu__right-item-header"> <a href="https://franchise.qsrmagazine.com/" target="_blank"> Use our new franchising website to find a variety of franchising opportunities </a> </span> </div> <div class="mega-menu__right-item-image"> <a href="https://franchise.qsrmagazine.com/" target="_blank"> <img src="https://www.qsrmagazine.com/wp-content/uploads/2023/06/qsr-franchising.jpg" alt="Human Bean" /> </a> </div> </div> </div> </div> </div> </li> </ul> </nav> <div class="mobile-menu-wrap"> <nav class="nav-primary nav-primary--left nav-primary--mobile" role="navigation"> <ul id="menu-main-menu" class="menu menu--primary-left"> <li class="menu-item layout-image-right"> <a href="/category/food/"> Food </a> <button class="mobile-submenu-toggle" aria-label="Submenu Dropdown"> <svg width="22" height="13" viewBox="0 0 22 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.5938 12.5938L11.3906 11.7969L20.3906 2.79688L21.1875 2L19.5938 0.453125L18.7969 1.25L10.5938 9.45312L2.39062 1.20312L1.59375 0.40625L0 2L0.796875 2.79688L9.79688 11.7969L10.5938 12.5938Z" fill="#2E2A27"/> </svg> </button> <ul class="sub-menu"><li class="mega-left-item mega-left-item-1 menu-item"><a href="https://www.qsrmagazine.com/food/beverage/"><span>Beverage</span></a></li> <li class="mega-left-item mega-left-item-2 menu-item"><a href="https://www.qsrmagazine.com/food/breakfast/"><span>Breakfast</span></a></li> <li class="mega-left-item mega-left-item-3 menu-item"><a href="https://www.qsrmagazine.com/food/burgers/"><span>Burgers</span></a></li> <li class="mega-left-item mega-left-item-4 menu-item"><a href="https://www.qsrmagazine.com/food/desserts/"><span>Desserts</span></a></li> <li class="mega-right-item mega-right-item-1 menu-item"><a href="https://www.qsrmagazine.com/food/health-wellness/"><span>Health & Wellness</span></a></li> <li class="mega-right-item mega-right-item-2 menu-item"><a href="https://www.qsrmagazine.com/food/menu-innovations/"><span>Menu Innovations</span></a></li> <li class="mega-right-item mega-right-item-3 menu-item"><a href="https://www.qsrmagazine.com/food/pizza/"><span>Pizza</span></a></li> <li class="mega-right-item mega-right-item-4 menu-item"><a href="https://www.qsrmagazine.com/food/sandwiches/"><span>Sandwiches</span></a></li> </ul> </li> <li class="menu-item layout-image-right"> <a href="/category/growth/"> Growth </a> <button class="mobile-submenu-toggle" aria-label="Submenu Dropdown"> <svg width="22" height="13" viewBox="0 0 22 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.5938 12.5938L11.3906 11.7969L20.3906 2.79688L21.1875 2L19.5938 0.453125L18.7969 1.25L10.5938 9.45312L2.39062 1.20312L1.59375 0.40625L0 2L0.796875 2.79688L9.79688 11.7969L10.5938 12.5938Z" fill="#2E2A27"/> </svg> </button> <ul class="sub-menu"><li class="menu-item current-post-ancestor current-menu-parent current-post-parent"><a href="https://www.qsrmagazine.com/growth/consumer-trends/"><span>Consumer Trends</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/growth/emerging-concepts/"><span>Emerging Concepts</span></a></li> <li class="menu-item current-post-ancestor current-menu-parent current-post-parent"><a href="https://www.qsrmagazine.com/growth/fast-casual/"><span>Fast Casual</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/growth/finance/"><span>Finance</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/growth/franchising/"><span>Franchising</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/growth/marketing-promotions/"><span>Marketing & Promotions</span></a></li> </ul> </li> <li class="menu-item layout-image-right"> <a href="/category/operations"> Operations </a> <button class="mobile-submenu-toggle" aria-label="Submenu Dropdown"> <svg width="22" height="13" viewBox="0 0 22 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.5938 12.5938L11.3906 11.7969L20.3906 2.79688L21.1875 2L19.5938 0.453125L18.7969 1.25L10.5938 9.45312L2.39062 1.20312L1.59375 0.40625L0 2L0.796875 2.79688L9.79688 11.7969L10.5938 12.5938Z" fill="#2E2A27"/> </svg> </button> <ul class="sub-menu"><li class="menu-item"><a href="https://www.qsrmagazine.com/operations/back-house/"><span>Back of House</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/business-advice/"><span>Business Advice</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/charitable-giving/"><span>Charitable Giving</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/compliance/"><span>Compliance</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/customer-experience/"><span>Customer Experience</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/design/"><span>Design</span></a></li> <li class="menu-item current-post-ancestor current-menu-parent current-post-parent"><a href="https://www.qsrmagazine.com/operations/drive-thru/"><span>Drive Thru</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/employee-management/"><span>Employee Management</span></a></li> <li class="menu-item current-post-ancestor current-menu-parent current-post-parent"><a href="https://www.qsrmagazine.com/operations/fast-food/"><span>Fast Food</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/legal/"><span>Legal</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/ordering/"><span>Ordering</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/outside-insights/"><span>Outside Insights</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/pos-solutions/"><span>POS Solutions</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/restaurant-operations/"><span>Restaurant Operations</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/security/"><span>Security</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/sustainability/"><span>Sustainability</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/operations/technology/"><span>Technology</span></a></li> </ul> </li> </ul> </nav> <nav class="nav-primary nav-primary--right nav-primary--mobile" role="navigation"> <ul id="menu-main-menu" class="menu menu--primary-right"> <li class="menu-item"> <a href="/webinars/"> Events </a> <button class="mobile-submenu-toggle" aria-label="Submenu Dropdown"> <svg width="22" height="13" viewBox="0 0 22 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.5938 12.5938L11.3906 11.7969L20.3906 2.79688L21.1875 2L19.5938 0.453125L18.7969 1.25L10.5938 9.45312L2.39062 1.20312L1.59375 0.40625L0 2L0.796875 2.79688L9.79688 11.7969L10.5938 12.5938Z" fill="#2E2A27"/> </svg> </button> <ul class="sub-menu"><li class="menu-item"><a target="_blank" href="https://www.qsrevolutionconference.com/"><span>QSREvolution Conference</span></a></li> <li class="menu-item"><a target="_blank" href="https://events.wtwhmedia.com/franchisee-of-the-year/"><span>Franchisee of the Year</span></a></li> <li class="menu-item"><a target="_blank" href="https://gateway.on24.com/wcc/experience/elitewtwhmedia/2927718/4390357/"><span>Webinars</span></a></li> </ul> </li> <li class="menu-item"> <a href="https://www.qsrmagazine.com/media/"> Media </a> <button class="mobile-submenu-toggle" aria-label="Submenu Dropdown"> <svg width="22" height="13" viewBox="0 0 22 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.5938 12.5938L11.3906 11.7969L20.3906 2.79688L21.1875 2L19.5938 0.453125L18.7969 1.25L10.5938 9.45312L2.39062 1.20312L1.59375 0.40625L0 2L0.796875 2.79688L9.79688 11.7969L10.5938 12.5938Z" fill="#2E2A27"/> </svg> </button> <ul class="sub-menu"><li class="menu-item"><a href="https://www.qsrmagazine.com/video/"><span>Video</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/podcast/"><span>QSR Uncut (Podcast)</span></a></li> </ul> </li> <li class="menu-item"> <a href="#"> Resources </a> <button class="mobile-submenu-toggle" aria-label="Submenu Dropdown"> <svg width="22" height="13" viewBox="0 0 22 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.5938 12.5938L11.3906 11.7969L20.3906 2.79688L21.1875 2L19.5938 0.453125L18.7969 1.25L10.5938 9.45312L2.39062 1.20312L1.59375 0.40625L0 2L0.796875 2.79688L9.79688 11.7969L10.5938 12.5938Z" fill="#2E2A27"/> </svg> </button> <ul class="sub-menu"><li class="menu-item current-post-ancestor current-menu-parent current-post-parent"><a href="https://www.qsrmagazine.com/reports/"><span>Special Reports</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/onesource/"><span>Find a Supplier</span></a></li> <li class="menu-item"><a href="https://www.qsrmagazine.com/downloads/"><span>Downloads</span></a></li> <li class="menu-item"><a href="https://franchise.qsrmagazine.com/"><span>QSR Franchising Listings</span></a></li> </ul> </li> </ul> </nav> <div class="mobile-menu-wrap__subscribe-button wp-block-buttons is-layout-flex"> <div class="wp-block-button"> <a class="wp-block-button__link wp-element-button" href="https://www.qsrmagazine.com/subscribe/" target=""> Subscribe </a> </div> </div> </div> <button class="mobile-navigation-icon" aria-label="Toggle Mobile Navigation"> <span></span> <span></span> <span></span> </button> <button class="mobile-search-toggle" aria-label="Toggle Mobile Search"> <svg class="mobile-search-toggle__open" width="36" height="36" viewBox="0 0 40 40" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M28.75 16.25C28.75 11.7969 26.3281 7.73438 22.5 5.46875C18.5938 3.20312 13.8281 3.20312 10 5.46875C6.09375 7.73438 3.75 11.7969 3.75 16.25C3.75 20.7812 6.09375 24.8438 10 27.1094C13.8281 29.375 18.5938 29.375 22.5 27.1094C26.3281 24.8438 28.75 20.7812 28.75 16.25ZM26.3281 29.0625C23.5156 31.25 20 32.5 16.25 32.5C7.26562 32.5 0 25.2344 0 16.25C0 7.34375 7.26562 0 16.25 0C25.1562 0 32.5 7.34375 32.5 16.25C32.5 20.0781 31.1719 23.5938 28.9844 26.4062L38.6719 36.0938L40 37.4219L37.3438 40L36.0156 38.6719L26.3281 28.9844V29.0625Z" fill="#2E2A27"/> </svg> <svg class="mobile-search-toggle__close" width="28" height="28" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M25.9531 4.70312L16.5781 14L25.875 23.2969L27.2031 24.625L24.625 27.2812L23.2969 25.9531L14 16.6562L4.70312 25.9531L3.375 27.2812L0.71875 24.625L2.04688 23.2969L11.3438 14L2.04688 4.70312L0.71875 3.375L3.375 0.71875L4.70312 2.04688L14 11.4219L23.2969 2.125L24.625 0.796875L27.2812 3.375L25.9531 4.70312Z" fill="#2E2A27"/> </svg> </button> </div> </header> <div class="below-header"> <div class="wrap"> <div class="social-media social-media__footer"> <a class="social-media__link" href="https://www.facebook.com/QSRmagazine" target="_blank" rel="noopener noreferrer" aria-label="Facebook"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" width="24px" height="24px"><path d="M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z"/></svg></a> <a class="social-media__link" href="https://twitter.com/QSRmagazine" target="_blank" rel="noopener noreferrer" aria-label="Twitter X"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" width="24px" height="24px"><path d="M389.2 48h70.6L305.6 224.2 487 464H345L233.7 318.6 106.5 464H35.8L200.7 275.5 26.8 48H172.4L272.9 180.9 389.2 48zM364.4 421.8h39.1L151.1 88h-42L364.4 421.8z"/></svg></a> <a class="social-media__link" href="https://www.instagram.com/qsrmagazine/?hl=en" target="_blank" rel="noopener noreferrer" aria-label="Instagram"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" width="24px" height="24px"><path d="M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z"/></svg></a> <a class="social-media__link" href="https://www.linkedin.com/company/11125625/" target="_blank" rel="noopener noreferrer" aria-label="LinkedIn"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" width="24px" height="24px"><path d="M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z"/></svg></a> </div> <div class="below-header__search"> <form role="search" method="get" action="https://www.qsrmagazine.com/" class="wp-block-search__no-button wp-block-search" ><label class="wp-block-search__label screen-reader-text" for="wp-block-search__input-1" >Search the site</label><div class="wp-block-search__inside-wrapper " ><input class="wp-block-search__input" id="wp-block-search__input-1" placeholder="Search articles, media, resources, suppliers, and more" value="" type="search" name="s" required /></div></form> </div> <div class="below-header__subscribe-button wp-block-buttons is-layout-flex"> <div class="wp-block-button"> <a class="wp-block-button__link wp-element-button site-header--subscribe" href="https://www.qsrmagazine.com/subscribe/" target=""> Subscribe </a> </div> </div> </div> </div>  <center><div id='div-gpt-qsr_topofpageribbon'> <script> googletag.cmd.push(function() { googletag.display('div-gpt-qsr_topofpageribbon'); }); </script> </div> </center> <div class="site-inner" id="main-content"> <div class="content-area"> <div class="block-area block-area-single-post-above-header"><style>#media-space-block_603e3691fa474ff4a0f6726aa9e8e4b8 {margin-top: 0 !important; margin-bottom: 0 !important;}#media-space-block_603e3691fa474ff4a0f6726aa9e8e4b8 .block-media-space__inner > *:first-child {margin-top:var(--wp--preset--spacing--x-large);margin-bottom:var(--wp--preset--spacing--x-large);}</style> <div id="media-space-block_603e3691fa474ff4a0f6726aa9e8e4b8" class="acf-block block-media-space type-custom-script layout-default" style="margin-top:var(--wp--preset--spacing--x-large);margin-bottom:var(--wp--preset--spacing--x-large);"> <div class="block-media-space__inner"> <div id='div-gpt-qsr_largeleader'> <script> googletag.cmd.push(function() { googletag.display('div-gpt-qsr_largeleader'); }); </script> </div> </div> </div> </div> <header class="entry-header"> <div class="single-post-thumbnail-mobile"><img width="552" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory-552x312.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="Chick-fil-A two-story drive-thru at night." decoding="async" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory-552x312.jpg 552w, https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory-400x225.jpg 400w, https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory-825x465.jpg 825w, https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory-1200x675.jpg 1200w" sizes="(max-width: 552px) 100vw, 552px" /><div class="node-image__credits">Chick-fil-A</div><div class="node-image__caption">Chick-fil-A's two-story drive-thru is a bold representation of where the brand's business has evolved.</div></div><h1 class="entry-title">The 2024 QSR® Drive-Thru Report</h1> <div class="entry-teaser"> <p>Winning in the industry’s most-vital channel continues to be a puzzle of speed, accuracy, and understanding what the consumer is truly looking for.</p> </div> <span class="entry-date"> <time datetime="2024-10-01"> <span class="entry-date__month"> Oct </span> <span class="entry-date__day"> 1 </span> <span class="entry-date__year"> 2024 </span> </time> </span> <div class="single-post-under-title has-thumbnail"> <div class="single-post-category"> <div class="single-post-category__inner"> Story </div> </div> <div class="single-post-thumbnail"> <img width="1200" height="700" src="https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory.jpg" class="attachment-qsr-main size-qsr-main wp-post-image" alt="Chick-fil-A two-story drive-thru at night." decoding="async" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory.jpg 1200w, https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory-300x175.jpg 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory-1024x597.jpg 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/08/ChickfilANightTwoStory-768x448.jpg 768w" sizes="(max-width: 1200px) 100vw, 1200px" /> <div class="node-image__credits"> Chick-fil-A </div> <div class="node-image__caption"> Chick-fil-A's two-story drive-thru is a bold representation of where the brand's business has evolved. </div> </div> <div class="wd-shared-counts"><div class="wd-shared-counts__inner"><span class="wd-shared-counts__label">Share:</span><div class="shared-counts-wrap style-icon"><a href="https://twitter.com/share?url=https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/&text=The%202024%20QSR%C2%AE%20Drive-Thru%20Report" title="Share on Twitter" target="_blank" rel="nofollow noopener noreferrer" class="shared-counts-button twitter shared-counts-no-count" data-postid="101856" data-social-network="Twitter" data-social-action="Tweet" data-social-target="https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/"><span class="shared-counts-icon-label"><span class="shared-counts-icon"><svg width="24" height="22" viewBox="0 0 24 22" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_d_2439_858)"><path d="M17.2344 0.25H20.5156L13.2969 8.54688L21.8281 19.75H15.1719L9.92188 12.9531L3.96875 19.75H0.640625L8.375 10.9375L0.21875 0.25H7.0625L11.75 6.48438L17.2344 0.25ZM16.0625 17.7812H17.8906L6.07812 2.125H4.10938L16.0625 17.7812Z" fill="#2E2A27"/></g><defs><filter id="filter0_d_2439_858" x="0.21875" y="0.25" width="23.6094" height="21.5" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/><feOffset dx="2" dy="2"/><feComposite in2="hardAlpha" operator="out"/><feColorMatrix type="matrix" values="0 0 0 0 0.9875 0 0 0 0 0.73149 0 0 0 0 0.234531 0 0 0 1 0"/><feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_2439_858"/><feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_2439_858" result="shape"/></filter></defs></svg></span><span class="shared-counts-label">Tweet</span></span></a><a href="https://www.facebook.com/sharer/sharer.php?u=https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/&display=popup&ref=plugin&src=share_button" title="Share on Facebook" target="_blank" rel="nofollow noopener noreferrer" class="shared-counts-button facebook shared-counts-no-count" data-postid="101856" data-social-network="Facebook" data-social-action="Share" data-social-target="https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/"><span class="shared-counts-icon-label"><span class="shared-counts-icon"><svg width="26" height="26" viewBox="0 0 26 26" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_d_2055_17863)"><path d="M23.625 12C23.625 17.8125 19.3594 22.6406 13.7812 23.4844V15.375H16.5L17.0156 12H13.7812V9.84375C13.7812 8.90625 14.25 8.01562 15.7031 8.01562H17.1562V5.15625C17.1562 5.15625 15.8438 4.92188 14.5312 4.92188C11.9062 4.92188 10.1719 6.5625 10.1719 9.46875V12H7.21875V15.375H10.1719V23.4844C4.59375 22.6406 0.375 17.8125 0.375 12C0.375 5.57812 5.57812 0.375 12 0.375C18.4219 0.375 23.625 5.57812 23.625 12Z" fill="#2E2A27"/></g><defs><filter id="filter0_d_2055_17863" x="0.375" y="0.375" width="25.25" height="25.1094" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/><feOffset dx="2" dy="2"/><feComposite in2="hardAlpha" operator="out"/><feColorMatrix type="matrix" values="0 0 0 0 0.9875 0 0 0 0 0.73149 0 0 0 0 0.234531 0 0 0 1 0"/><feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_2055_17863"/><feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_2055_17863" result="shape"/></filter></defs></svg></span><span class="shared-counts-label">Facebook</span></span></a><a href="https://www.linkedin.com/shareArticle?mini=true&url=https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/" title="Share on LinkedIn" target="_blank" rel="nofollow noopener noreferrer" class="shared-counts-button linkedin shared-counts-no-count" data-postid="101856" data-social-network="LinkedIn" data-social-action="Share" data-social-target="https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/"><span class="shared-counts-icon-label"><span class="shared-counts-icon"><svg width="23" height="24" viewBox="0 0 23 24" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_d_2055_17864)"><path d="M19.5 0.5C20.2969 0.5 21 1.20312 21 2.04688V20C21 20.8438 20.2969 21.5 19.5 21.5H1.45312C0.65625 21.5 0 20.8438 0 20V2.04688C0 1.20312 0.65625 0.5 1.45312 0.5H19.5ZM6.32812 18.5V8.51562H3.23438V18.5H6.32812ZM4.78125 7.10938C5.76562 7.10938 6.5625 6.3125 6.5625 5.32812C6.5625 4.34375 5.76562 3.5 4.78125 3.5C3.75 3.5 2.95312 4.34375 2.95312 5.32812C2.95312 6.3125 3.75 7.10938 4.78125 7.10938ZM18 18.5V13.0156C18 10.3438 17.3906 8.23438 14.25 8.23438C12.75 8.23438 11.7188 9.07812 11.2969 9.875H11.25V8.51562H8.29688V18.5H11.3906V13.5781C11.3906 12.2656 11.625 11 13.2656 11C14.8594 11 14.8594 12.5 14.8594 13.625V18.5H18Z" fill="#2E2A27"/></g><defs><filter id="filter0_d_2055_17864" x="0" y="0.5" width="23" height="23" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/><feOffset dx="2" dy="2"/><feComposite in2="hardAlpha" operator="out"/><feColorMatrix type="matrix" values="0 0 0 0 0.9875 0 0 0 0 0.73149 0 0 0 0 0.234531 0 0 0 1 0"/><feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_2055_17864"/><feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_2055_17864" result="shape"/></filter></defs></svg></span><span class="shared-counts-label">LinkedIn</span></span></a><a href="mailto:?subject=Your%20friend%20has%20shared%20an%20article%20with%20you.&body=The%202024%20QSR%C2%AE%20Drive-Thru%20Report%0D%0Ahttps%3A%2F%2Fwww.qsrmagazine.com%2Fstory%2Fthe-2024-qsr-drive-thru-report%2F%0D%0A" title="Share via Email" class="shared-counts-button email no-scroll shared-counts-no-count" data-postid="101856" data-social-network="Email" data-social-action="Emailed" data-social-target="https://www.qsrmagazine.com/story/the-2024-qsr-drive-thru-report/"><span class="shared-counts-icon-label"><span class="shared-counts-icon"><svg width="27" height="27" viewBox="0 0 27 27" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_d_2055_17865)"><path d="M10.7031 1.98438C17.9219 0.578125 24.2031 6.0625 24.2031 13.0469V14.0312C24.25 16.2344 22.7969 18.3438 20.6406 18.8594C18.5312 19.375 16.6094 18.5312 15.4844 17.0781C14.5938 17.7812 13.4688 18.25 12.25 18.25C9.0625 18.25 6.57812 15.4844 7.04688 12.25C7.28125 10.3281 8.6875 8.6875 10.4688 8.03125C11.9688 7.51562 13.375 7.70312 14.5 8.26562C14.5938 7.98438 14.875 7.75 15.25 7.75H16.75C17.125 7.75 17.5 8.07812 17.5 8.5V14.125C17.5 15.1562 18.2969 16 19.375 16C20.4062 16 21.25 15.1562 21.25 14.125V13.375C21.25 9.0625 18.0625 5.17188 13.7969 4.75C8.875 4.28125 4.75 8.17188 4.75 13C4.75 17.125 7.75 20.5469 11.7344 21.1562C12.4375 21.25 13 21.9062 13 22.6094V22.6562C13 23.5469 12.1562 24.25 11.2656 24.1094C5.17188 23.2656 0.671875 17.3594 1.9375 10.75C2.82812 6.39062 6.34375 2.875 10.7031 1.98438ZM12.2031 15.2969C13.4688 15.2969 14.4531 14.2656 14.4531 13.0469C14.4531 11.7812 13.4219 10.7969 12.2031 10.7969C10.9375 10.7969 9.95312 11.7812 9.95312 13.0469C9.95312 14.2656 10.9375 15.2969 12.2031 15.2969Z" fill="#2E2A27"/></g><defs><filter id="filter0_d_2055_17865" x="0.671875" y="0.578125" width="25.5781" height="25.6719" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/><feOffset dx="2" dy="2"/><feComposite in2="hardAlpha" operator="out"/><feColorMatrix type="matrix" values="0 0 0 0 0.9875 0 0 0 0 0.73149 0 0 0 0 0.234531 0 0 0 1 0"/><feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_2055_17865"/><feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_2055_17865" result="shape"/></filter></defs></svg></span><span class="shared-counts-label">Email</span></span></a></div></div></div> </div> </header> <main class="site-main" role="main"> <article class="type-post"> <div class="entry-content is-layout-constrained"> <p>Nobody could have turned over a card pre-2020 and realized the drive-thru would soon become the separator between brands that held the wire during COVID-19, and those who suddenly had lines jamming traffic patterns.</p> <p>But what was clear at that chaotic juncture was the paradigm shifted. Restaurants welcomed floods of guests, new, lapsed, and loyal alike, into lanes that were, understandably, not always equipped to serve this refocused demand.</p> <p>It triggered operational responses from multiple lanes to voice-order taking technology to less-visible, yet-no-less vital realities, such as kitchen flow reconfigurations and labor adjustments. The wide point didn’t take a fortune teller to assess: extra volume created higher stakes, or, at the least, a need to satisfy added capacity at the order point—a quick-service challenge as old as the category is.</p> <p>Amid this torrent also arrived the acceleration of something already stirring. For decades, the drive-thru was a handshake with consumers for their time and wallets. The marketing banner of “food as fuel,” so to speak. Quality and accuracy were elements of the experience, but the bar was “speed” and “affordability.”</p> <p>Ever since COVID hit, we’ve begun to see this sentiment tilt in our annual QSR<sup>©</sup> Drive-Thru Report, conducted with partner Intouch Insight. Mystery shoppers pulling into lines at drive-thrus across America have discovered a changed dynamic that mirrors some of the retail disruption consumers witnessed in other parts of their purchasing lives.</p> <p>Thibault Roux, the chief digital officer at Burger King North America, says the brand’s focus at the drive-thru has become “overall guest satisfaction.” So what is that to today’s quick-service customer?</p> <p>It’s a combination of speed, accuracy, freshness of food, and service, Roux says. However, based on research and guest feedback, Burger King increased attention on one tick in particular—customer service and hospitality.</p> <p><em><strong>RELATED:</strong></em></p> <p><a href="https://www.intouchinsight.com/resources/studies/drive-thru/"><em>CHECK OUT THE FULL INTOUCH INSIGHT REPORT</em></a></p> <p><em><a href="https://www.qsrmagazine.com/reports/the-2023-qsr-drive-thru-report/">2023’s DRIVE-THRU REPORT</a></em></p> <p><em><a href="https://www.qsrmagazine.com/reports/2022-qsr-drive-thru-report">2022’s DRIVE-THRU REPOR</a></em><a href="https://www.qsrmagazine.com/reports/2022-qsr-drive-thru-report"><em>T</em></a></p> <p><a href="https://www.qsrmagazine.com/reports/future-fast-food-drive-thru-arrives-early"><em>2021’s DRIVE-THRU REPORT</em></a></p> <p>“We see that when friendliness is at the forefront, guests have a better overall experience and are wailing to wait longer or forgive small mistakes,” he says.</p> <p>Consumers have become accustomed to the digital and immediate journey. You buy a pair of sneakers on Amazon and within the time it takes you to close the window have a confirmation email and, soon after, sight lines to when it’s shipped and how long it will take to arrive. All without speaking to anybody.</p> <p>That transactional face of the drive-thru has become table stakes. Guests don’t expect to shout into scratchy speaker boxes or pull up to assets that look like they need to be sprayed with disinfectant. They’re also mostly used to ordering and then waiting, pulling out a mobile device, and taking a break. What occurs along those checkpoints in the process, though, is where the drive-thru has evolved the quickest.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="771" height="1024" src="https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTOCB-771x1024.png" alt="" class="wp-image-101857" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTOCB-771x1024.png 771w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTOCB-226x300.png 226w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTOCB-768x1020.png 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTOCB-1156x1536.png 1156w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTOCB-1541x2048.png 1541w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTOCB.png 1558w" sizes="auto, (max-width: 771px) 100vw, 771px" /></figure> <p>Vans Nelson, senior vice president, operations innovation at Inspire Brands, the parent company of Buffalo Wild Wings, Arby’s, Dunkin’, Sonic Drive-In, Jimmy John’s, and Baskin-Robbins, calls the invent of digital menu boards a “transformational change in drive-thru technology.” The ability to display live updates and transparency explain why accuracy has climbed from a technical standpoint.</p> <p>In this year’s Report, order accuracy overall hiked to 89 percent, a 3 percent rise from 2023 as operators continue to understand perception can’t always be clocked by a drive-thru timer. More vivid and in support of Roux’s point: order accuracy was <em>18 percent higher</em> when there was friendly service compared to not friendly service.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="756" height="1024" src="https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTAccuracy-756x1024.png" alt="" class="wp-image-101858" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTAccuracy-756x1024.png 756w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTAccuracy-222x300.png 222w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTAccuracy-768x1040.png 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTAccuracy-1135x1536.png 1135w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTAccuracy-1513x2048.png 1513w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTAccuracy.png 1538w" sizes="auto, (max-width: 756px) 100vw, 756px" /></figure> <p>Is that latter result a tangible point or one that gets into psychological depths? The chance is a friendly restaurant employee is going to be better at their job than one in an outward bad mood. Chick-fil-A CEO Andrew Cathy, talking of the broader principle, once referred to this as “cared-for people care for people.” Simply, if you’re delivering friendly service, chances are you’re doing it better than the alternative.</p> <p>But getting back to the Amazon-effect of retail, this hospitality differentiator might have been glossed over a bit during the worst of the pandemic. After all, people were coached to avoid each other. Yet it’s now become the divide.</p> <p>When Burger King introduced “You Rule” in October 2022, it sought to bring the campaign to life, in-store and at the drive-thru, by having employees tell guests, “they rule,” Roux says. It started offering them “crowns” to positively impact the guest experience. Additionally, Burger King implemented “Gold Standard Service” training on core items like the Whopper and fries to ensure food was accurate, hot, and fresh. The brand has also begun testing capabilities within the BK App and at the drive-thru to create a more seamless experience without sacrificing friendliness, Roux says.</p> <p>Peter Hong, global director of operations, engineering, and innovation at KFC, agrees accuracy is “absolutely critical” in this drive-thru climate.</p> <p>The guest now expects to receive what they ordered exactly how they ordered it. “Incorrect or missing items are inconvenient to some, but unacceptable to many,” he says.</p> <p>This, too, rolls back through the annals of drive-thru lore. Somebody drives up, puts their hand in the bag, and realizes the fries are missing. If they want to remedy the issue, Hong explains, they’d need to park, exit, and go inside—an action they were trying to avoid in the first place.</p> <p>“The team member assisting them would then need to step away from their current task to remake the order or get the missing item to the guest,” Hong says.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="597" src="https://www.qsrmagazine.com/wp-content/uploads/2024/05/KFCstore4-1024x597.jpg" alt="KFC opened a store every 3.3 hours last year." class="wp-image-98017" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/05/KFCstore4-1024x597.jpg 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/05/KFCstore4-300x175.jpg 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/05/KFCstore4.jpg 1200w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /><figcaption class="wp-element-caption">KFC opened a store every 3.3 hours last year.</figcaption></figure> <p>Put plainly, it’s about as unacceptable, in diners’ eyes, as it gets these days. Accuracy is one of those drive-thru metrics that has multiple tentacles, even though the end result is cut-and-dry.</p> <p>In <em>QSR’</em>s Drive-Thru Report, order accuracy was 8 percent higher when the customer was asked to confirm their order on the order confirmation board. It was 15 percent better when the interaction via speaker was “clear and understandable” and 7 percent higher when the diner did not have to repeat their order. Lastly, accuracy came in 12 percent above the field when the volume of the speaker was loud enough to hear the employee.</p> <p>Accuracy has only gained relevance in a value-focused marketplace that thins the margin for error, Nelson says. It “remains the most impactful KPI in measuring success in our drive-thrus,” he says.</p> <p>“Speed of service is also essential, with consumers valuing quick turnaround times to minimize wait,” Nelson adds. “Effective wayfinding also ensures smooth navigation through the drive-thru lanes, optimizing the overall guest experience. Guests are seeking a distinct, personalized drive-thru experience.”</p> <p>Blake Devillier, president of Carl’s Jr. USA echoed Nelson’s thought. “Historically, speed was the primary driver of drive-thru success,” he says. “However, the evolving restaurant landscape demands a more holistic approach. Today, guests seek a seamless experience encompassing speed, accuracy, quality, and exceptional service. In essence, while speed remains crucial, it’s merely one component of a successful drive-thru strategy.”</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="597" src="https://www.qsrmagazine.com/wp-content/uploads/2024/06/CarlsJrstore-1024x597.jpg" alt="Carl's Jr. restaurant at night." class="wp-image-99094" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/06/CarlsJrstore-1024x597.jpg 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/06/CarlsJrstore-300x175.jpg 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/06/CarlsJrstore-768x448.jpg 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/06/CarlsJrstore.jpg 1200w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /><figcaption class="wp-element-caption">Carl’s Jr. is forging ahead with a focus on bold flavors.</figcaption></figure> <p>Elaborating on speed, Hong adds people are a bit more flexible, especially when they know the food is made fresh to order. But everything has its ceiling. And speed is an equation that pays itself off for restaurants as more transactions equal more revenue.</p> <p>Taco Bell took the <em>QSR<sup>©</sup></em> Drive-Thru Report crown as the fastest drive-thru in the industry for the fourth consecutive year.</p> <p>Examining broader trends, it begins to crystalize how “speed” itself isn’t losing traction necessarily. It’s the building blocks within that are rising and falling.</p> <p>Wait time in 2024 was 3 seconds slower than 2023. Service time—how long it takes to get the food to a customer after their order is taken—was 17 seconds faster, year-over-year. Total time was 14 seconds faster.</p> <p>Total time was 13 seconds better when the volume of the speaker was loud enough to hear the employee. Total time was 27 seconds ahead when the customer didn’t need to repeat their order and<em> 28 seconds faster </em>when the interaction via speaker was “clear and understandable.”</p> <p>Bringing the point full circle—total time was 28 seconds faster when there was friendly service.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="552" src="https://www.qsrmagazine.com/wp-content/uploads/2024/10/DT_time2024_updated-1024x552.png" alt="" class="wp-image-101993" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/10/DT_time2024_updated-1024x552.png 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/10/DT_time2024_updated-300x162.png 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/10/DT_time2024_updated-768x414.png 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/10/DT_time2024_updated-1536x828.png 1536w, https://www.qsrmagazine.com/wp-content/uploads/2024/10/DT_time2024_updated-2048x1104.png 2048w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure> <p>So there are a few things to unpack. Past QSR<sup>©</sup>Drive-Thru Reports have shown a distinct cliff in speed acceptance among consumers at the “wait time” and “service time” split of drive-thru experience. Essentially, how long somebody is willing to wait to have their order taken versus how long they’re content sitting until they get the bag. Chick-fil-A has rewritten the parameters of this topic in recent years with its in-line order-takers and system of delivering hospitality at multiple points through the experience.</p> <p>Like usual, Chick-fil-A was the “slowest” brand in this year’s Report across multiple measures. For “average wait time,” it was roughly 55 seconds behind the next in Raising Cane’s (a first-timer in the Report). On “service time” it came in last as well (see charts below), and for total time Chick-fil-A customers waited 479.42 seconds on average. McDonald’s was ninth out of 10 at 375.67 seconds.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="874" src="https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTServiceWaitTime-1024x874.png" alt="" class="wp-image-101860" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTServiceWaitTime-1024x874.png 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTServiceWaitTime-300x256.png 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTServiceWaitTime-768x656.png 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTServiceWaitTime-1536x1312.png 1536w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTServiceWaitTime-2048x1749.png 2048w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure> <p>By now, understanding why is a recurring theme rooted in context. Chick-fil-A had 3.44 cars in line when mystery shoppers pulled up. Raising Cane’s followed at 2.44, McDonald’s at 1.48, and Wendy’s at 1.01. No other brand was above .72. A sign of Chick-fil-A’s undeniable busy restaurants—the brand’s standalone drive-thrus pushed average-unit volumes in excess of $9.3 million in 2023. Nearly 1,000 of the 2,049 stores counted were at that number or above. One reported $19.094 million, which is nearly $7 million more than the average take of a Cheesecake Factory.</p> <p>If you factor the total time with cars in line (basically how fast each vehicle was being moved), Chick-fil-A reported a time of 139.4 seconds. That was about 12 seconds faster than the next competitor, Raising Cane’s, and 512 seconds better the last-place finisher. Basically, it flips the speed conversation.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="549" src="https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTTimeTotal-1024x549.png" alt="" class="wp-image-101861" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTTimeTotal-1024x549.png 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTTimeTotal-300x161.png 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTTimeTotal-768x411.png 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTTimeTotal-1536x823.png 1536w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTTimeTotal-2048x1097.png 2048w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure> <p>The larger theme, however, returns to the separating elements. Across the Report, overall satisfaction was 94 percent—4 percent higher than 2023. Friendly service increased by 6 percent over 2023, to a score of 79 percent.</p> <p>And here was the headliner: overall satisfaction was <em>78 percent higher </em>when there was friendly service compared to not-friendly service. One more—overall satisfaction was 17 percent better when the order was accurate.</p> <p>Chick-fil-A was 7 percentage points alone in first place for guests who deemed the service “friendly” at 95 percent (Raising Cane’s was next at 88 percent). It scored a 99 percent in “overall satisfaction” as well.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="751" height="1024" src="https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTSatisfaction-751x1024.png" alt="" class="wp-image-101862" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTSatisfaction-751x1024.png 751w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTSatisfaction-220x300.png 220w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTSatisfaction-768x1048.png 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTSatisfaction-1126x1536.png 1126w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTSatisfaction-1501x2048.png 1501w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTSatisfaction.png 1570w" sizes="auto, (max-width: 751px) 100vw, 751px" /></figure> <p>Resurfacing Roux’s conversation of how you chase this KPI of happy guests, the data reveals where the threads flow. Friendly employees and accurate fulfillment equal speed, both in the literal and perceptive sense. The pillars of the drive-thru move faster when the technology, operations, and labor connect. So perhaps the true aftermath of the COVID drive-thru rush isn’t merely elevated usage; it’s the death of speed for the sake of speed as restaurants knew it.</p> <p>Speed has evolved toward a KPI that’s end aim is guest satisfaction rather than guest acceptance.</p> <p>“At Carl’s Jr., we are planning to use a data-driven process to establish our ideal speed of service,” Devillier said. “By meticulously analyzing factors such as menu composition, restaurant layout, and customer ordering behavior, we aim to create a seamless experience for our guests. If we can find the right balance of quality, accuracy, hospitality and speed, we can improve both the team member and the guest experience.”</p> <p>Matt Abercrombie, senior director, service and hospitality at Chick-fil-A, Inc., says as the industry continues to morph, guest needs remain steady. “We know that our customers want a quick and convenient experience with freshly prepared food,” he says. “They want their orders to be correct. And they want to be served by friendly team members. Our drive-thru innovation is centered around ensuring we can continue to consistently deliver that experience as more customers come to dine with us.”</p> <p>Chick-fil-A, rightfully at times, can be labeled a throwback brand in the sense it makes statements like the one above. It doesn’t overcomplicate what matters. But how it gets there, especially at the drive-thru, isn’t old-school.</p> <p>The brand has been rolling “Mobile Thru” designated pickup lanes through the system as it looks to give customers options in experience. More are planned for 2024 and “even more” for the following calendar, Abercrombie says. “We are also continuing to work on our inclement weather solutions for our team members in the drive-thru, as well as technologies that help us evaluate how our drive-thru operations are performing in real time so we can ensure we’re delivering an efficient, friendly experience,” he adds.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="597" src="https://www.qsrmagazine.com/wp-content/uploads/2024/08/chick-fil-adrivethru-2-1024x597.jpg" alt="Chick-fil-A two-story drive-thru." class="wp-image-100912" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/08/chick-fil-adrivethru-2-1024x597.jpg 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/08/chick-fil-adrivethru-2-300x175.jpg 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/08/chick-fil-adrivethru-2-768x448.jpg 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/08/chick-fil-adrivethru-2.jpg 1200w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /><figcaption class="wp-element-caption">Chick-fil-A’s two-story drive-thru can serve 75 cars at once.</figcaption></figure> <p>In July 2023, Chick-fil-A released a rendering of an elevated drive-thru with four lanes and space for “two to three times” more cars than a traditional setup. Of anything the brand has done emerging from COVID, whether it’s outdoor elements or makeshift lanes or tech, this illustrated arguably the most striking vision of Chick-fil-A’s drive-thru potential. The Jodeco Road location, owned and operated by Brett Lewis, who relocated to his hometown to open the concept, debuted late August in Stockbridge, Georgia. Guests can order with an employee in the traditional lanes or use one of two dedicated Mobile Thru options with orders placed via the Chick-fil-A App.</p> <p>Created with on-the-go guests in mind, Chick-fil-A said the elevated kitchen design doubles the restaurant’s capacity and expedites service. A sophisticated conveyor belt system transports meals from the kitchen to ground-level employees.</p> <p>Abercrombie says Chick-fil-A will learn from the high-volume asset to understand go-forward possibilities. “As we look toward the future, the needs of our customers remain a top priority, all while considering new ways to increase efficiency and make the drive-thru experience more seamless and enjoyable,” he says. “However, as we evolve as a brand, our future drive-thru concepts will continue to showcase team member touchpoints and moments of personal interaction with guests to ensure the hospitality we are known for is not lost.”</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="597" src="https://www.qsrmagazine.com/wp-content/uploads/2024/07/tacobellaidrivethru-1024x597.jpg" alt="Taco Bell drive-thru restaurant." class="wp-image-100380" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/07/tacobellaidrivethru-1024x597.jpg 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/07/tacobellaidrivethru-300x175.jpg 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/07/tacobellaidrivethru-768x448.jpg 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/07/tacobellaidrivethru.jpg 1200w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /><figcaption class="wp-element-caption">Taco Bell is testing drive-thru AI in 13 states, with more to come.</figcaption></figure> <p><strong>The experience of speed</strong></p> <p>Taco Bell on the last day of July announced it planned to expand automated voice ordering at the drive-thru to “hundreds” of restaurants by year’s end. To that point, the technology was live in more than 100 U.S. units across 13 states.</p> <p>Taco Bell tasked the tech with improving back-of-house operations for employees and improving the ordering experience. The chain said it saw an ease in job load for workers and better order accuracy, which resulted in a more consistent drive-thru execution and lower wait times.</p> <p>Jason Kidd, global chief operating officer of the chain, says the overarching goal was to provide ease to team member experience “with a distinctive Taco Bell twist.”</p> <p>“To achieve this,” he says, “we continuously listen to franchise partners and team members, spending time in restaurants and gathering feedback, to leverage their expertise and stay ahead of industry needs and expectations.”</p> <p>“By leveraging feedback, data, and insights, we enhance consumer relationships with intuitive, user-friendly technology that minimizes the learning curve,” he adds of AI specifically. “The expansion of Voice AI is part of our sustained effort to integrate AI into our operations, aiming to create a best-in-class experience that drives operational excellence.”</p> <p>An initiative that emerged from these overall efforts at the nation’s fastest drive-thru chain was a Touch Kitchen Display System that allows employees to prioritize orders based on size and complexity, build access cards, ands share orders with other workers. As a result, orders are delivered more efficiency and accurately, Kidd says.</p> <p>A few innovations in recent years include: mobile order-ahead options, which made pickup more convenient for guests and couriers; streamlined drive-thru digital menu boards; new features within the Touch KDS to intelligently synchronize orders with driver and customer pickup times; and back-of-house changes like Poseidon (order management and reporting), and AI-driven inventory management. Both give employees the breadth to focus on the customer satisfaction metrics mentioned throughout the Report, Kidd says.</p> <p>Taco Bell has the ambition to become a 100 percent digital-first brand, with an integrated ecosystem where tech enhances all aspects of operations. This, of course, includes the drive-thru.</p> <p>It’s not surprising to see AI and other tech flood Taco Bell’s world. The speed strength of the brand speaks to understanding its base and what they expect of Taco Bell. In 2023, the chain launched the latest iteration of its Go Mobile design, which compacts square footage and features more digital touchpoints than any location. “This new concept addresses the industry-wide issue of drive-thru bottlenecks by including double drive-thru lanes, eliminating the indoor dining area, and adding dedicated parking for mobile and delivery orders, along with an outdoor pickup window and grab-and-go shelves,” Kidd says.</p> <p>But just like Chick-fil-A’s decision to build a restaurant that can house some 75 cars at once, every decision is a brand-by-brand dive into what matters to its core and where it wants to go.</p> <p>Naturally, there’s ample chatter through quick service surrounding AI drive-thru voice ordering. McDonald’s made the call earlier in the year to move away from its ongoing test, although it could resurface in time. Restaurants are still very much figuring out the process and if it fits their needs. It’s more complex than the baseline benefits tout—100 percent upsell from a machine versus a human, no breaks in the loop detector, and the ability to reallocate labor to a generally easier job, such as handing food to a guest and delivering friendly customer service.</p> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="765" height="446" src="https://www.qsrmagazine.com/wp-content/uploads/2023/09/mcdonaldsrestaurant-2.jpg" alt="McDonald's decided to reverse course on voice AI at the drive-thru. But that could always change in the future." class="wp-image-87903" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/09/mcdonaldsrestaurant-2.jpg 765w, https://www.qsrmagazine.com/wp-content/uploads/2023/09/mcdonaldsrestaurant-2-300x175.jpg 300w" sizes="auto, (max-width: 765px) 100vw, 765px" /><figcaption class="wp-element-caption">McDonald’s decided to reverse course on voice AI at the drive-thru. But that could always change in the future.</figcaption></figure> <p>QSR<sup>©</sup> Drive-Thru Report partner Intouch Insight surveyed nearly 1,500 consumers in March to take the pulse of it.</p> <p>When asked how consumers felt about AI-enabled voice to automate drive-thru order taking, 45 percent reported “not liking the idea of it,” compared to 47 percent last year. However, when examining the data from demographic angles, 33 percent of respondents aged 18–44 reported “not liking the idea of it,” compared to 54 percent of those aged 45 and above.</p> <p>It uncovered a clear split between generations in terms of acceptance and preference for AI technology.</p> <p>Like any innovation, acceptance to “try” and desire to “use” veer by age brackets. AI remains a relative unknown when it comes to true preference since people are, more often than not, answering questions on the theory instead of the experience. Taco Bell is taking a bet on its in-house platform and ability to serve a consumer group that’s used to the company innovating on the front-lines. And akin to when credit cards arrived all those years ago, or mobile ordering, etc., acceptance will start to reflect reality—does the tech do what it promises? That explains the relatively immaterial year-over-year change (45 versus 47 percent). We’re still a ways away from the day when enough restaurants deploy AI voice ordering at the drive-thru to understand if guests want it.</p> <p>Case in motion: only 19 percent of those surveyed said they’d experienced AI-enabled voice technology to automate drive-thru order taking. But 61 percent of those who did said they enjoyed the experience.</p> <p>Intouch Insight asked that same question regarding the use of AI-enabled video tech to identify repeat customers and enhance experience. There, 42 percent of respondents said they “do not like the idea of it,” down just 2 percentage points from a year ago. Thirty-two percent of people aged 18–44 polled “not liking the idea of it,” compared to 49 percent aged 45 and above. Again, the data was mindful of changing demographics.</p> <p>Nelson sees AI, automation, and tech coming together to provide employees with the tools necessary to achieve better guest experience. That’s a present point.</p> <p>Inspire is working on geofencing across brands to better satisfy digital guest behavior. It allows the restaurant to serve loyalty and app members as soon as they enter the drive-thru. Order-ahead and third-party drivers can also deliver orders directly to customers near, but not in the drive-thru lane, at select Dunkin’ locations.</p> <p>“In locations where we have tested these technologies, we saw an increase in the speed of service, accuracy, and guest satisfaction,” Nelson says. “Our team members are also responding positively, as this frees up their time to be redeployed toward other roles with higher guest touchpoints and can support continuous flow.”</p> <p>Nelson says AI, in Inspire’s view, is something other than a “single moonshot idea that will solve all inefficiencies.” The company believes it’s a tool that can work alongside employees and existing technologies to drive efficiencies through more enhancements the consumers doesn’t necessarily see—like sticky printers, optimized kitchen display units, and POS systems. They’re all AI-driven inventions capable of supporting drive-thru improvements.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="698" src="https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTExterior-1024x698.png" alt="" class="wp-image-101863" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTExterior-1024x698.png 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTExterior-300x204.png 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTExterior-768x523.png 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTExterior-1536x1046.png 1536w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/DTExterior.png 1550w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure> <p>“We are using AI vision systems to decrease wait times, enhance accuracy, support team members with inventory management, and engage with drive-thru guests during order taking to provide personalized suggestions to our guests,” he said.</p> <p><strong>Listening in, and the innovation cycle</strong></p> <p>Inspire is unique given its approach covers solutions extensible across six brands. Nelson says as a shared service supporting multiple concepts, his team must develop a unified approach to site planning in the drive-thru, standardizing car stacks, wayfinding, and cockpit design. “We collaborate with everyone from the construction, real estate, and restaurant team members to identify and capture opportunities across each touchpoint.”</p> <p>Each of Inspire’s chains has off-premises capabilities, and almost all of them have a drive-thru. So the cross-brand collaboration spreads learnings. That shared knowledge also creates a richer data set, Nelson says, which powers Inspire to use guest feedback to zero in on what’s most important. “We can then take that consumer feedback and use AI to combine it with the restaurant’s historical sales and forecast demand. This data then gives our restaurant managers a better understanding of how we can enhance our interactions with guests and where technology can be deployed to provide restaurants with the data they need to best serve our guests,” he says.</p> <p>KFC’s Hong says the brand, internally, has gone straight to the source to understand and address drive-thru opportunities. It launched a guest and employee listening program called “KFC Listens.”</p> <p>“When our team members share where there are opportunities for efficiency related to our drive thru, we listen,” he says. “And there’s a good chance that if a team member in one restaurant spots an opportunity, dozens more have, too. When we make adjustments or implement new processes to address these friction points for team members, it makes their jobs and lives easier and often improves the guest experience as well.”</p> <p>Externally, the brand uses KFC Listens to collect feedback and see how it might adjust. It can pinpoint specific issues, such as one store serving cold fries in drive-thru orders during the post-lunch rush. That feedback is available to GMs to provide in-shift feedback. KFC can also aggregate performance trends on a larger scale—”a capability that will enable us to ground our global operations strategy in feedback directly from our guests,” Hong says.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="597" src="https://www.qsrmagazine.com/wp-content/uploads/2024/05/KFCStore2-1024x597.jpg" alt="KFC storefront." class="wp-image-98013" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/05/KFCStore2-1024x597.jpg 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/05/KFCStore2-300x175.jpg 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/05/KFCStore2-768x448.jpg 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/05/KFCStore2.jpg 1200w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /><figcaption class="wp-element-caption">In 2023, KFC International opened nearly 2,700 new restaurants.</figcaption></figure> <p>Framework is vital to understanding drive-thru innovation. At its core, the drive-thru is a human, uncomplicated transaction. Guests want food without getting out of the car; they want it to be hot; what they ordered; and for employees to deliver hospitality at the handoff. So any technology, Hong says, can’t be viewed as simply attacking friction.</p> <p>When assessing options, he adds, KFC looks for three signs of success: One, improved team member experience; two, improved guest experience; and three, the ability to drive profitable growth for franchisees. “That’s why I’m excited about the recent launch of our Voice AI ordering trial in Australia,” he said, “which is being embraced by team members and guests alike. We’ve seen the technology ease the task load for team members to focus on their task at hand and provide a consistent, friendly experience while improving accuracy.”</p> <p>“AI is a quickly evolving space so we’re continuously assessing where to implement this technology to improve the experience for both our guests and team members,” Hong adds. “When considering Voice AI order taking, I’m most excited about the powerful combination of the innovation and efficiency AI brings and the uniquely human connection our wonderful team members provide to guests.”</p> <p>KFC, opening stores at a clip of a new unit every 3.5 hours, has no shortage of builds. There are single lanes, dual, double single lanes, drive-thru-only stores, two and three windows (one pay, two pickups), and conveyor systems, to name a few. “I would describe the drive-thru of the future as a faster, more connected, more personalized experience—leveraging technology while maintaining that human connection,” Hong says.</p> <p>Inspire has drive-thru-only and digital-forward formats, most notably in urban areas and college campuses. They’re often equipped with dual lanes and mobile pickup options. In high-traffic locations with a high propensity for drive-thrus, Inspire innovated construction around small lot sizes, co-location opportunities, and its Universal Modular Design. There’s a Dunkin’ that’s less than 1,000 square feet capable of supporting multiple lanes—one for people who order in advance on the app and a traditional lane. They can be outfitted with a walk-up window, too.</p> <p>Burger King is in the process of quickly building and updating “Sizzle” stores. Introduced last year, the model includes the option for double lanes and a canopy. Additionally, Burger King, like others, is testing Voice AI, Roux says, which will integrate with the brand’s broader ecosystem, including loyalty and contactless payments. It’s also piloting separate lanes for on-site ordering and pre-ordering via the BK App or online.</p> <p>“There is still a lot to learn when it comes to AI and the potential to leverage it in our drive-thrus and other high impact areas of the guest and team member experience,” Roux says.</p> <p>“We know that things are always changing and evolving when it comes to the guest experience, including the drive-thru, so our focus is investing in the things we know aren’t likely to change—consumers wanting friendly, fast service, accurate orders, and fresh, hot and delicious food,” he continues. “As we look to the future, we will continue to test and implement how we leverage technology to ensure we’re achieving those things in a way that meets our guests where they are.”</p> <p>Adds Nelson of the so-called drive-thru of tomorrow: “The drive-thru of the future aligns with our three goals: guest satisfaction, team member satisfaction, and restaurant profitability. Guests have a smooth, personalized experience enhanced by digital components and executed efficiently by our team members. Our kitchens are supported by smart, technology-enabled decision-making and require fewer manual tasks, allowing our team members to interact meaningfully with guests. Investing in our team members and delivering an exceptional guest experience is at the heart of our business.” </p> <p><strong>The 2024 QSR® magazine Drive-Thru Study Methodology:</strong></p> <p><em>Shoppers were instructed to visit the restaurant’s drive-thru to place a live order and take note of several key aspects such as: speed of service, order accuracy, customer service, taste, etc. There were 10 brands shopped, with 165 shops per brand (with the exception of Arby’s, which had 166 shops). Shops took place in June and July and were geographically spread across the U.S. Shops were also spread across four dayparts: breakfast, lunch, afternoon, and dinner. Below is a breakdown of shops completed per daypart:</em></p> <p><em>Breakfast (5–10:29 a.m.): 7 percent (122)</em></p> <p><em>Lunch (10:30 a.m.–1:30 p.m.): 39 percent (652)</em></p> <p><em>Afternoon (1:31 p.m.–4 p.m.): 12 percent (195)</em></p> <p><em>Dinner (4:01 p.m.–7 p.m.): 41 percent (682)</em></p> <h5 class="wp-block-heading" id="h-sponsored-by"><strong>SPONSORED BY:</strong></h5> <p></p> <figure class="wp-block-image size-large"><a href="https://acrelec.com/"><img loading="lazy" decoding="async" width="1024" height="129" src="https://www.qsrmagazine.com/wp-content/uploads/2024/09/QSRDT23_AcrelecLogo_0-1024x129.png" alt="" class="wp-image-101888" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/09/QSRDT23_AcrelecLogo_0-1024x129.png 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/QSRDT23_AcrelecLogo_0-300x38.png 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/QSRDT23_AcrelecLogo_0-768x97.png 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/QSRDT23_AcrelecLogo_0-1536x194.png 1536w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/QSRDT23_AcrelecLogo_0-2048x258.png 2048w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></a></figure> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="2560" height="335" src="https://www.qsrmagazine.com/wp-content/uploads/2024/10/soundhound_ai_logo_purp35d4-01.png" alt="" class="wp-image-101966" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/10/soundhound_ai_logo_purp35d4-01.png 2560w, https://www.qsrmagazine.com/wp-content/uploads/2024/10/soundhound_ai_logo_purp35d4-01-300x39.png 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/10/soundhound_ai_logo_purp35d4-01-1024x134.png 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/10/soundhound_ai_logo_purp35d4-01-768x100.png 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/10/soundhound_ai_logo_purp35d4-01-1536x201.png 1536w, https://www.qsrmagazine.com/wp-content/uploads/2024/10/soundhound_ai_logo_purp35d4-01-2048x268.png 2048w" sizes="auto, (max-width: 2560px) 100vw, 2560px" /></figure> <figure class="wp-block-image size-large"><a href="https://www.ready-access.com/"><img loading="lazy" decoding="async" width="1024" height="419" src="https://www.qsrmagazine.com/wp-content/uploads/2024/09/Ready-Access-Logo_2024-1024x419.png" alt="" class="wp-image-101890" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/09/Ready-Access-Logo_2024-1024x419.png 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/Ready-Access-Logo_2024-300x123.png 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/Ready-Access-Logo_2024-768x314.png 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/Ready-Access-Logo_2024.png 1280w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></a></figure> <figure class="wp-block-image size-large"><a href="https://coatesgroup.com/"><img loading="lazy" decoding="async" width="1024" height="250" src="https://www.qsrmagazine.com/wp-content/uploads/2024/09/Coates_2024-1024x250.png" alt="" class="wp-image-101891" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/09/Coates_2024-1024x250.png 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/Coates_2024-300x73.png 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/Coates_2024-768x188.png 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/Coates_2024.png 1280w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></a></figure> <figure class="wp-block-image size-large is-resized"><a href="https://www.delphidisplay.com/"><img loading="lazy" decoding="async" width="1024" height="218" src="https://www.qsrmagazine.com/wp-content/uploads/2024/09/Delphi-by-Toast-1024x218.png" alt="" class="wp-image-101892" style="width:768px;height:auto" srcset="https://www.qsrmagazine.com/wp-content/uploads/2024/09/Delphi-by-Toast-1024x218.png 1024w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/Delphi-by-Toast-300x64.png 300w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/Delphi-by-Toast-768x164.png 768w, https://www.qsrmagazine.com/wp-content/uploads/2024/09/Delphi-by-Toast.png 1280w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></a></figure> <div class="single-post-related-cat-chains"><a href="https://www.qsrmagazine.com/growth/consumer-trends/" aria-label="View Consumer Trends Category Posts">Consumer Trends</a>, <a href="https://www.qsrmagazine.com/operations/drive-thru/" aria-label="View Drive Thru Category Posts">Drive Thru</a>, <a href="https://www.qsrmagazine.com/growth/fast-casual/" aria-label="View Fast Casual Category Posts">Fast Casual</a>, <a href="https://www.qsrmagazine.com/operations/fast-food/" aria-label="View Fast Food Category Posts">Fast Food</a>, <a href="https://www.qsrmagazine.com/reports/" aria-label="View Special Reports Category Posts">Special Reports</a>, <a href="https://www.qsrmagazine.com/story/" aria-label="View Story Category Posts">Story</a>, <a href="https://www.qsrmagazine.com/chains/burger-king/" aria-label="View Burger King Chain Posts"">Burger King</a>, <a href="https://www.qsrmagazine.com/chains/carls-jr/" aria-label="View Carl's Jr. Chain Posts"">Carl's Jr.</a>, <a href="https://www.qsrmagazine.com/chains/chick-fil/" aria-label="View Chick-fil-A Chain Posts"">Chick-fil-A</a>, <a href="https://www.qsrmagazine.com/chains/hardees/" aria-label="View Hardee's Chain Posts"">Hardee's</a>, <a href="https://www.qsrmagazine.com/chains/inspire-brands/" aria-label="View Inspire Brands Chain Posts"">Inspire Brands</a>, <a href="https://www.qsrmagazine.com/chains/kfc/" aria-label="View Kentucky Fried Chicken Chain Posts"">Kentucky Fried Chicken</a>, <a href="https://www.qsrmagazine.com/chains/taco-bell/" aria-label="View Taco Bell Chain Posts"">Taco Bell</a></div> </div> </article> </main> <aside class="sidebar sidebar--primary" role="complementary"> <div class="entry-author"> <div class="entry-author__item"> <div class="entry-author__headshot"> <a href="https://www.qsrmagazine.com/author/dklein/" tabindex="-1"> <img src="https://www.qsrmagazine.com/wp-content/uploads/2023/06/danny-klein-300x300-1-150x150.jpg" alt="" width="64px" height="64px" /> </a> </div> <div class="entry-author__content"> <span class="entry-author__name"> <a href="https://www.qsrmagazine.com/author/dklein/"> Danny Klein </a> </span> <span class="entry-author__position"> Editorial Director, QSR/FSR </span> </div> </div> </div> <div class="sidebar__sponsored-content"> <div class="sidebar__sponsored-content-item"> <div id='div-gpt-qsr_sidebarshort'> <script> googletag.cmd.push(function() { googletag.display('div-gpt-qsr_sidebarshort'); }); </script> </div> </div> <div class="sidebar__sponsored-content-item"> <div id='div-gpt-qsr_sidebarshort2'> <script> googletag.cmd.push(function() { googletag.display('div-gpt-qsr_sidebarshort2'); }); </script> </div> </div> <div class="sidebar__sponsored-content-item"> <div id='div-gpt-qsr_sidebar1'> <script> googletag.cmd.push(function() { googletag.display('div-gpt-qsr_sidebar1'); }); </script> </div> </div> </div> <div class="block-area block-area-sidebar"> <div id="recent-posts-block_eafca82b18de4b375af3f59d330d73d0" class="acf-block block-recent-posts podcast-layout-featured" style="margin-top:0;margin-bottom:0;"> <div class="block-recent-posts__top"> <h2 class="block-recent-posts__header is-style-icon-header has-font-size-6-font-size"> <span class="is-style-icon-header__inner"> <svg height="24px" width="24px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"><path d="M316 374.1c50.4-31 84-86.6 84-150.1c0-97.2-78.8-176-176-176S48 126.8 48 224c0 63.5 33.6 119.1 84 150l8.3 57.8C58 398.6 0 318.1 0 224C0 100.3 100.3 0 224 0S448 100.3 448 224c0 94.1-58 174.6-140.2 207.8l8.3-57.8zm3.3-42.1L313 324l-23.7-29.6C308.2 276.9 320 251.8 320 224c0-53-43-96-96-96s-96 43-96 96c0 27.8 11.8 52.9 30.7 70.4L135 324l-6.3 7.9C98.8 305.5 80 267 80 224c0-79.5 64.5-144 144-144s144 64.5 144 144c0 43-18.8 81.5-48.7 107.9zM224 240a16 16 0 1 0 0-32 16 16 0 1 0 0 32zm0-80a64 64 0 1 1 0 128 64 64 0 1 1 0-128zM160 344l32-40h64l32 40L264 512H184L160 344zm77.5 13.8l-4.6-5.8H215.1l-4.6 5.8L224 452.6l13.5-94.8z"/></svg> QSR Uncut </span> </h2> <div class="block-recent-posts__button block-recent-posts__button--top wp-block-buttons"> <div class="wp-block-button is-style-arrow-right"> <a class="wp-block-button__link wp-element-button" href="/podcast/"> Episodes </a> </div> </div> </div> <div class="loop-wrapper">  <article class="loop-item loop-item--podcast loop-item--icon-thumbnail"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/podcast/the-rise-of-the-dumplings-with-brooklyn-dumpling-shop-ceo-jeff-galletly/" tabindex="-1"> <img loading="lazy" decoding="async" width="391" height="312" src="https://www.qsrmagazine.com/wp-content/uploads/2022/03/QSR-Uncut-logo-626x500-1.jpg" class="attachment-qsr-medium size-qsr-medium wp-post-image" alt="QSR Uncut Podcast" srcset="https://www.qsrmagazine.com/wp-content/uploads/2022/03/QSR-Uncut-logo-626x500-1.jpg 626w, https://www.qsrmagazine.com/wp-content/uploads/2022/03/QSR-Uncut-logo-626x500-1-300x240.jpg 300w" sizes="auto, (max-width: 391px) 100vw, 391px" /> <svg width="48" height="49" viewBox="0 0 48 49" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_d_2256_11608)"><path d="M24 10.8752C15.875 10.8752 9.07812 16.8909 7.90625 24.6252H14V42.1252H4V34.6252V27.1252C4 16.1096 12.9062 7.12524 24 7.12524C35.0156 7.12524 44 16.1096 44 27.1252V34.6252V42.1252H34V24.6252H40.0156C38.8438 16.8909 32.125 10.8752 24 10.8752Z" fill="white"/></g><defs><filter id="filter0_d_2256_11608" x="0" y="0.625244" width="50" height="50" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/><feOffset dx="2" dy="2"/><feColorMatrix type="matrix" values="0 0 0 0 0.9875 0 0 0 0 0.73149 0 0 0 0 0.234531 0 0 0 0.75 0"/><feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_2256_11608"/><feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_2256_11608" result="shape"/></filter></defs></svg> </a> </div> <div class="loop-item__content"> <h3 class="loop-item__title has-font-size-6-font-size"> <a href="https://www.qsrmagazine.com/podcast/the-rise-of-the-dumplings-with-brooklyn-dumpling-shop-ceo-jeff-galletly/" tabindex="-1"> The Rise of the Dumplings, with Brooklyn Dumpling Shop CEO Jeff Galletly </a> </h3> <div class="wp-block-buttons is-layout-flex"> <div class="wp-block-button"> <a class="wp-block-button__link wp-element-button" href="https://www.qsrmagazine.com/podcast/the-rise-of-the-dumplings-with-brooklyn-dumpling-shop-ceo-jeff-galletly/"> Listen to the Episode <svg width="16" height="14" viewBox="0 0 16 14" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8 1.50018C4.75 1.50018 2.03125 3.90643 1.5625 7.00018H4V14.0002H0V11.0002V8.00018C0 3.59393 3.5625 0.000183105 8 0.000183105C12.4062 0.000183105 16 3.59393 16 8.00018V11.0002V14.0002H12V7.00018H14.4062C13.9375 3.90643 11.25 1.50018 8 1.50018Z" fill="#EBE6DC"/></svg> </a> </div> </div> </div> </article> </div> <div class="block-recent-posts__button block-recent-posts__button--bottom wp-block-buttons"> <div class="wp-block-button is-style-arrow-right"> <a class="wp-block-button__link wp-element-button" href="/podcast/"> Episodes </a> </div> </div> </div> <div id="email-subscribe-block_6699130818a86c751d4531039bc3dec2" class="acf-block block-email-subscribe layout-stacked"> <div class="block-email-subscribe__left"> <div class="block-email-subscribe__icon"> <img decoding="async" src="https://www.qsrmagazine.com/wp-content/uploads/2023/05/mug-clock-icon.svg" alt="A.M. Jolt Mug w/ Clock Icon" /> </div> <div class="block-email-subscribe__innerBlocks acf-inner-blocks-container"> <div class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-1 wp-block-group-is-layout-constrained" style="padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"> <p class="has-secondary-color has-text-color has-font-size-3-font-size">Subscribe to A.M. Jolt</p> <h2 class="wp-block-heading">Get daily updates on quick-serve industry news, tips, and events.</h2> </div> </div> </div> <div class="block-email-subscribe__form"> <script type="text/javascript">var gform;gform||(document.addEventListener("gform_main_scripts_loaded",function(){gform.scriptsLoaded=!0}),document.addEventListener("gform/theme/scripts_loaded",function(){gform.themeScriptsLoaded=!0}),window.addEventListener("DOMContentLoaded",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>"function"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn("The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1."),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener("gform_main_scripts_loaded",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener("gform/theme/scripts_loaded",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener("DOMContentLoaded",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook("action",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook("filter",o,r,e,t)},doAction:function(o){gform.doHook("action",o,arguments)},applyFilters:function(o){return gform.doHook("filter",o,arguments)},removeAction:function(o,r){gform.removeHook("action",o,r)},removeFilter:function(o,r,e){gform.removeHook("filter",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+"_"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){"function"!=typeof(t=o.callable)&&(t=window[t]),"action"==r?t.apply(null,e):e[0]=t.apply(null,e)})),"filter"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});</script> <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework default-labels_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_2' ><div id='gf_2' class='gform_anchor' tabindex='-1'></div> <div class='gform_heading'> <p class='gform_required_legend'>"<span class="gfield_required gfield_required_asterisk">*</span>" indicates required fields</p> </div><form method='post' enctype='multipart/form-data' target='gform_ajax_frame_2' id='gform_2' class='default-labels' action='/story/the-2024-qsr-drive-thru-report/#gf_2' data-formid='2' novalidate> <div class='gform-body gform_body'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id="field_2_3" class="gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gfield_email_wrap" data-field-class="gfield_email_wrap" data-js-reload="field_2_3" ><label class='gfield_label gform-field-label' for='input_2_3'>Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_3' id='input_2_3' type='email' value='' class='large' placeholder='Your email address' aria-required="true" aria-invalid="false" /> </div></div><div id="field_2_4" class="gfield gfield--type-captcha gfield--input-type-captcha field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield_captcha_wrap" data-field-class="gfield_captcha_wrap" data-js-reload="field_2_4" ><label class='gfield_label gform-field-label' for='input_2_4'>CAPTCHA</label><div id='input_2_4' class='ginput_container ginput_recaptcha' data-sitekey='6Lf4GT8qAAAAAHZ5d-bUgoL0w-Nzn2ZxCz7LsUEG' data-theme='light' data-tabindex='0' data-badge=''></div></div></div></div> <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_2' class='gform_button button' onclick='gform.submission.handleButtonClick(this)' ><span>Subscribe</span></button> <input type='hidden' name='gform_ajax' value='form_id=2&title=&description=&tabindex=0&theme=gravity-theme' /> <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_2' value='iframe' /> <input type='hidden' class='gform_hidden' name='is_submit_2' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='2' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_2' value='WyJbXSIsIjM5NWYzMWUwNTczZTA0ZjNkZmY0YWFiMmEwNWJmYzMwIl0=' /> <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_2' id='gform_target_page_number_2' value='0' /> <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_2' id='gform_source_page_number_2' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div> <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_2' id='gform_ajax_frame_2' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'></iframe> <script type="text/javascript"> /* <![CDATA[ */ gform.initializeOnLoaded( function() {gformInitSpinner( 2, 'https://www.qsrmagazine.com/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery('#gform_ajax_frame_2').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_2');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_2').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_2').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_2').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_2').removeClass('gform_validation_error');}setTimeout( function() { /* delay the scroll by 50 milliseconds to fix a bug in chrome */ jQuery(document).scrollTop(jQuery('#gform_wrapper_2').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_2').val();gformInitSpinner( 2, 'https://www.qsrmagazine.com/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [2, current_page]);window['gf_submitting_2'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_2').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_2').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [2]);window['gf_submitting_2'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_2').text());}else{jQuery('#gform_2').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger("gform_pre_post_render", [{ formId: "2", currentPage: "current_page", abort: function() { this.preventDefault(); } }]); if (event && event.defaultPrevented) { return; } const gformWrapperDiv = document.getElementById( "gform_wrapper_2" ); if ( gformWrapperDiv ) { const visibilitySpan = document.createElement( "span" ); visibilitySpan.id = "gform_visibility_test_2"; gformWrapperDiv.insertAdjacentElement( "afterend", visibilitySpan ); } const visibilityTestDiv = document.getElementById( "gform_visibility_test_2" ); let postRenderFired = false; function triggerPostRender() { if ( postRenderFired ) { return; } postRenderFired = true; jQuery( document ).trigger( 'gform_post_render', [2, current_page] ); gform.utils.trigger( { event: 'gform/postRender', native: false, data: { formId: 2, currentPage: current_page } } ); gform.utils.trigger( { event: 'gform/post_render', native: false, data: { formId: 2, currentPage: current_page } } ); if ( visibilityTestDiv ) { visibilityTestDiv.parentNode.removeChild( visibilityTestDiv ); } } function debounce( func, wait, immediate ) { var timeout; return function() { var context = this, args = arguments; var later = function() { timeout = null; if ( !immediate ) func.apply( context, args ); }; var callNow = immediate && !timeout; clearTimeout( timeout ); timeout = setTimeout( later, wait ); if ( callNow ) func.apply( context, args ); }; } const debouncedTriggerPostRender = debounce( function() { triggerPostRender(); }, 200 ); if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) { const observer = new MutationObserver( ( mutations ) => { mutations.forEach( ( mutation ) => { if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) { debouncedTriggerPostRender(); observer.disconnect(); } }); }); observer.observe( document.body, { attributes: true, childList: false, subtree: true, attributeFilter: [ 'style', 'class' ], }); } else { triggerPostRender(); } } );} ); /* ]]> */ </script> </div> </div> <div id='div-gpt-qsr_sidebarbottom'> <script> googletag.cmd.push(function() { googletag.display('div-gpt-qsr_sidebarbottom'); }); </script> </div> </div> <div class="sidebar-related-posts"> <h3 class="is-style-icon-header has-font-size-5-font-size"> <span class="is-style-icon-header__inner"> <svg height="20px" width="20px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M96 32h24H488h24V56 456v24H488 144 120 72 48 24 0V456 112 88H48v24V432H72 96V56 32zm48 400H464V80H144V432zm32-320H320V240H176V112zm200 0h32 24v48H408 376 352V112h24zm0 80h32 24v48H408 376 352V192h24zM200 272H408h24v48H408 200 176V272h24zm0 80H408h24v48H408 200 176V352h24z"/></svg><span>More Story News</span> </span> </h3> <div class="sidebar-related-posts__posts"> <article class="loop-item loop-item--small"> <div class="loop-item__thumbnail"> <a href="https://www.qsrmagazine.com/story/ben-jerrys-sues-parent-company-for-censoring-its-support-of-palestine/" tabindex="-1"> <img width="150" height="150" src="https://www.qsrmagazine.com/wp-content/uploads/2023/06/benandjerrys-150x150.jpg" class="attachment-thumbnail size-thumbnail wp-post-image" alt="Ben & Jerry's exterior." decoding="async" loading="lazy" srcset="https://www.qsrmagazine.com/wp-content/uploads/2023/06/benandjerrys-150x150.jpg 150w, https://www.qsrmagazine.com/wp-content/uploads/2023/06/benandjerrys-60x60.jpg 60w, https://www.qsrmagazine.com/wp-content/uploads/2023/06/benandjerrys-300x300.jpg 300w, https://www.qsrmagazine.com/wp-content/uploads/2023/06/benandjerrys-400x400.jpg 400w, https://www.qsrmagazine.com/wp-content/uploads/2023/06/benandjerrys-600x600.jpg 600w" sizes="auto, (max-width: 150px) 100vw, 150px" /> </a> </div> <div class="loop-item__content"> <div class="loop-item__categories"><p class="is-style-highlight has-font-size-2-font-size"><a href="https://www.qsrmagazine.com/story/" class="loop-item__categories-link has-inline-color has-secondary-color">Story</a></p></div> <h3 class="loop-item__title has-font-size-4-font-size"> <a href="https://www.qsrmagazine.com/story/ben-jerrys-sues-parent-company-for-censoring-its-support-of-palestine/"> Ben & Jerry’s Sues Parent Company for Censoring its Support of Palestine </a> </h3> </div> </article> <article class="loop-item loop-item--small"> <div class="loop-item__content"> <div class="loop-item__categories"><p class="is-style-highlight has-font-size-2-font-size"><a href="https://www.qsrmagazine.com/news/" class="loop-item__categories-link has-inline-color has-secondary-color">News</a></p></div> <h3 class="loop-item__title has-font-size-4-font-size"> <a href="https://www.qsrmagazine.com/news/biscuitville-announces-catering-options-for-holiday-season-2/"> Biscuitville Announces Catering Options for Holiday Season </a> </h3> </div> </article> <article class="loop-item loop-item--small"> <div class="loop-item__content"> <div class="loop-item__categories"><p class="is-style-highlight has-font-size-2-font-size"><a href="https://www.qsrmagazine.com/news/" class="loop-item__categories-link has-inline-color has-secondary-color">News</a></p></div> <h3 class="loop-item__title has-font-size-4-font-size"> <a href="https://www.qsrmagazine.com/news/burger-king-operator-to-open-remodeled-restaurant-in-the-colony-texas/"> Burger King Operator to Open Remodeled Restaurant in The Colony, Texas </a> </h3> </div> </article> </div> </div> </aside> </div> <div class="block-area block-area-single-post-bottom"> <div id="acf-separator-block_524a3159e9012a7dfaa4a394188d7eac" class="acf-block block-separator" style="margin-top:var(--wp--preset--spacing--large);margin-bottom:var(--wp--preset--spacing--large);"> <hr style="height: 1px;border-top-style:solid;border-width:1px;border-color: var(--wp--preset--color--main);"> </div> <style>#media-space-block_8bcd96e186a45f37ec662bbb0bf17229 {margin-top: 0 !important; margin-bottom: 0 !important;}#media-space-block_8bcd96e186a45f37ec662bbb0bf17229 .block-media-space__inner > *:first-child {margin-top:var(--wp--preset--spacing--x-large);margin-bottom:var(--wp--preset--spacing--x-large);}</style> <div id="media-space-block_8bcd96e186a45f37ec662bbb0bf17229" class="acf-block block-media-space type-custom-script layout-default" style="margin-top:var(--wp--preset--spacing--x-large);margin-bottom:var(--wp--preset--spacing--x-large);"> <div class="block-media-space__inner"> <div id='div-gpt-qsr_largeleader'> <script> googletag.cmd.push(function() { googletag.display('div-gpt-qsr_largeleader'); }); </script> </div> </div> </div> <style>#media-space-block_99c84d979a23b7878e67591efaa52b8e {margin-top: 0 !important; margin-bottom: 0 !important;}#media-space-block_99c84d979a23b7878e67591efaa52b8e .block-media-space__inner > *:first-child {margin-top:var(--wp--preset--spacing--x-large);margin-bottom:var(--wp--preset--spacing--x-large);}</style> <div id="media-space-block_99c84d979a23b7878e67591efaa52b8e" class="acf-block block-media-space type-custom-script layout-default" style="margin-top:var(--wp--preset--spacing--x-large);margin-bottom:var(--wp--preset--spacing--x-large);"> <div class="block-media-space__inner"> <div id='div-gpt-qsr_header'> <script> googletag.cmd.push(function() { googletag.display('div-gpt-qsr_header'); }); </script> </div> </div> </div> <div id="email-subscribe-block_99a6452d42be55cd0c1575c607166ca1" class="acf-block block-email-subscribe layout-default" style="margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium);"> <div class="block-email-subscribe__left"> <div class="block-email-subscribe__icon"> <img decoding="async" src="https://www.qsrmagazine.com/wp-content/uploads/2023/05/mug-clock-icon.svg" alt="A.M. Jolt Mug w/ Clock Icon" /> </div> <div class="block-email-subscribe__innerBlocks acf-inner-blocks-container"> <div class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-2 wp-block-group-is-layout-constrained" style="padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"> <p class="has-secondary-color has-text-color has-font-size-3-font-size"><strong>Subscribe to A.M. Jolt</strong></p> <h2 class="wp-block-heading">Get daily updates on quick-serve industry news, tips, and events.</h2> </div> </div> </div> <div class="block-email-subscribe__form"> <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework default-labels_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_2' ><div id='gf_2' class='gform_anchor' tabindex='-1'></div> <div class='gform_heading'> <p class='gform_required_legend'>"<span class="gfield_required gfield_required_asterisk">*</span>" indicates required fields</p> </div><form method='post' enctype='multipart/form-data' target='gform_ajax_frame_2' id='gform_2' class='default-labels' action='/story/the-2024-qsr-drive-thru-report/#gf_2' data-formid='2' novalidate> <div class='gform-body gform_body'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id="field_2_3" class="gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gfield_email_wrap" data-field-class="gfield_email_wrap" data-js-reload="field_2_3" ><label class='gfield_label gform-field-label' for='input_2_3'>Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_3' id='input_2_3' type='email' value='' class='large' placeholder='Your email address' aria-required="true" aria-invalid="false" /> </div></div><div id="field_2_4" class="gfield gfield--type-captcha gfield--input-type-captcha field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield_captcha_wrap" data-field-class="gfield_captcha_wrap" data-js-reload="field_2_4" ><label class='gfield_label gform-field-label' for='input_2_4'>CAPTCHA</label><div id='input_2_4' class='ginput_container ginput_recaptcha' data-sitekey='6Lf4GT8qAAAAAHZ5d-bUgoL0w-Nzn2ZxCz7LsUEG' data-theme='light' data-tabindex='0' data-badge=''></div></div></div></div> <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_2' class='gform_button button' onclick='gform.submission.handleButtonClick(this)' ><span>Subscribe</span></button> <input type='hidden' name='gform_ajax' value='form_id=2&title=&description=&tabindex=0&theme=gravity-theme' /> <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_2' value='iframe' /> <input type='hidden' class='gform_hidden' name='is_submit_2' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='2' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_2' value='WyJbXSIsIjM5NWYzMWUwNTczZTA0ZjNkZmY0YWFiMmEwNWJmYzMwIl0=' /> <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_2' id='gform_target_page_number_2' value='0' /> <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_2' id='gform_source_page_number_2' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div> <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_2' id='gform_ajax_frame_2' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'></iframe> <script type="text/javascript"> /* <![CDATA[ */ gform.initializeOnLoaded( function() {gformInitSpinner( 2, 'https://www.qsrmagazine.com/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery('#gform_ajax_frame_2').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_2');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_2').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_2').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_2').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_2').removeClass('gform_validation_error');}setTimeout( function() { /* delay the scroll by 50 milliseconds to fix a bug in chrome */ jQuery(document).scrollTop(jQuery('#gform_wrapper_2').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_2').val();gformInitSpinner( 2, 'https://www.qsrmagazine.com/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [2, current_page]);window['gf_submitting_2'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_2').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_2').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [2]);window['gf_submitting_2'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_2').text());}else{jQuery('#gform_2').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger("gform_pre_post_render", [{ formId: "2", currentPage: "current_page", abort: function() { this.preventDefault(); } }]); if (event && event.defaultPrevented) { return; } const gformWrapperDiv = document.getElementById( "gform_wrapper_2" ); if ( gformWrapperDiv ) { const visibilitySpan = document.createElement( "span" ); visibilitySpan.id = "gform_visibility_test_2"; gformWrapperDiv.insertAdjacentElement( "afterend", visibilitySpan ); } const visibilityTestDiv = document.getElementById( "gform_visibility_test_2" ); let postRenderFired = false; function triggerPostRender() { if ( postRenderFired ) { return; } postRenderFired = true; jQuery( document ).trigger( 'gform_post_render', [2, current_page] ); gform.utils.trigger( { event: 'gform/postRender', native: false, data: { formId: 2, currentPage: current_page } } ); gform.utils.trigger( { event: 'gform/post_render', native: false, data: { formId: 2, currentPage: current_page } } ); if ( visibilityTestDiv ) { visibilityTestDiv.parentNode.removeChild( visibilityTestDiv ); } } function debounce( func, wait, immediate ) { var timeout; return function() { var context = this, args = arguments; var later = function() { timeout = null; if ( !immediate ) func.apply( context, args ); }; var callNow = immediate && !timeout; clearTimeout( timeout ); timeout = setTimeout( later, wait ); if ( callNow ) func.apply( context, args ); }; } const debouncedTriggerPostRender = debounce( function() { triggerPostRender(); }, 200 ); if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) { const observer = new MutationObserver( ( mutations ) => { mutations.forEach( ( mutation ) => { if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) { debouncedTriggerPostRender(); observer.disconnect(); } }); }); observer.observe( document.body, { attributes: true, childList: false, subtree: true, attributeFilter: [ 'style', 'class' ], }); } else { triggerPostRender(); } } );} ); /* ]]> */ </script> </div> </div> </div> </div> <footer class="site-footer" role="contentinfo"> <div class="wrap"> <div class="site-footer__top"> <div class="social-media social-media__footer"> <a class="social-media__link" href="https://www.facebook.com/QSRmagazine" target="_blank" rel="noopener noreferrer" aria-label="Facebook"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" width="18px" height="18px"><path d="M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z"/></svg></a> <a class="social-media__link" href="https://twitter.com/QSRmagazine" target="_blank" rel="noopener noreferrer" aria-label="Twitter X"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" width="18px" height="18px"><path d="M389.2 48h70.6L305.6 224.2 487 464H345L233.7 318.6 106.5 464H35.8L200.7 275.5 26.8 48H172.4L272.9 180.9 389.2 48zM364.4 421.8h39.1L151.1 88h-42L364.4 421.8z"/></svg></a> <a class="social-media__link" href="https://www.instagram.com/qsrmagazine/?hl=en" target="_blank" rel="noopener noreferrer" aria-label="Instagram"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" width="18px" height="18px"><path d="M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z"/></svg></a> <a class="social-media__link" href="https://www.linkedin.com/company/11125625/" target="_blank" rel="noopener noreferrer" aria-label="LinkedIn"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" width="18px" height="18px"><path d="M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z"/></svg></a> </div> <div class="site-footer__search"> <form role="search" method="get" action="https://www.qsrmagazine.com/" class="wp-block-search__no-button wp-block-search" ><label class="wp-block-search__label screen-reader-text" for="wp-block-search__input-2" >Search the site</label><div class="wp-block-search__inside-wrapper " ><input class="wp-block-search__input" id="wp-block-search__input-2" placeholder="Search articles, media, resources, suppliers, and more" value="" type="search" name="s" required /></div></form> </div> <div class="site-footer__subscribe-button wp-block-buttons is-layout-flex"> <div class="wp-block-button"> <a class="wp-block-button__link wp-element-button" href="https://www.qsrmagazine.com/subscribe/" target=""> Subscribe </a> </div> </div> </div> <div class="site-footer__bottom-left"> <div class="site-footer__logo"> <img src="https://www.qsrmagazine.com/wp-content/uploads/2023/05/qsr-logo-light.svg" alt="QSR Logo Light" /> </div> <p class="site-footer__description has-text-color has-background-color"> QSR delivers timely and in-depth reporting on the $350 billion quick-service restaurant industry. For 25 years, QSR has defined this market, including traditional fast food, fast casual, coffee, snacks, concessions, and related segments of the foodservice industry. </p> <div class="footer-menu-wrap"><ul id="menu-footer" class="menu menu--footer"><li id="menu-item-82753" class="menu-item"><a href="/advertise/"><span>Advertise</span></a></li> <li id="menu-item-82754" class="menu-item"><a target="_blank" href="/contact-us/"><span>Contact</span></a></li> </ul></div> <div class="site-footer__copyright"> <p> © 2024 WTWH Media, LLC. All rights reserved. </p> <div class="footer-menu-wrap-terms"><ul id="menu-terms" class="menu menu--terms"><li id="menu-item-76814" class="menu-item"><a target="_blank" href="https://www.wtwhmedia.com/privacy-policy/"><span>Privacy Policy</span></a></li> <li id="menu-item-76815" class="menu-item"><a target="_blank" href="https://www.wtwhmedia.com/terms-and-conditions/"><span>Terms & Conditions</span></a></li> </ul></div> </div> </div> <div class="site-footer__bottom-right"> <div class="site-footer__more-logos"> <div class="site-footer__more-logos-item"> <a href="https://www.fsrmagazine.com/" target="_blank" rel="noopener noreferrer"> <img src="https://www.qsrmagazine.com/wp-content/uploads/2023/05/fsr-logo-white.svg" alt="FSR Logo" /> </a> </div> <div class="site-footer__more-logos-item"> <a href="https://www.qsrevolutionconference.com/" target="_blank" rel="noopener noreferrer"> <img src="https://www.qsrmagazine.com/wp-content/uploads/2023/05/QSR_EvolutionEvent_logo_white-1.svg" alt="QSR Evolution Conference Logo" /> </a> </div> <div class="site-footer__more-logos-item"> <a href="https://www.nextgenrestaurantsummit.com/" target="_blank" rel="noopener noreferrer"> <img src="https://www.qsrmagazine.com/wp-content/uploads/2023/05/nextgen-logo-white.svg" alt="Nextgen Restaurant Summit Logo" /> </a> </div> <div class="site-footer__more-logos-item"> <a href="https://www.wtwhmedia.com/" target="_blank" rel="noopener noreferrer"> <img src="https://www.qsrmagazine.com/wp-content/uploads/2023/05/wtwh-media-logo-white.svg" alt="WTWH Media, LLC Logo" /> </a> </div> <div class="site-footer__more-logos-item"> <a href="https://www.pmq.com/" target="_blank" rel="noopener noreferrer"> <img src="https://www.qsrmagazine.com/wp-content/uploads/2023/06/pmq-pizza-grey.png" alt="" /> </a> </div> <div class="site-footer__more-logos-item"> <a href="https://cstoredecisions.com/"> <img src="https://www.qsrmagazine.com/wp-content/uploads/2023/06/CSD-QSR.png" alt="" /> </a> </div> </div> </div> </div> </footer> </div>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MMC9PJ9" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WFJQ5M7" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <div id='div-gpt-qsr_spotiblepushdown'> <script> googletag.cmd.push(function() { googletag.display('div-gpt-qsr_spotiblepushdown'); }); </script> </div> <div id='div-gpt-qsr_wallpaper'> <script> googletag.cmd.push(function () { googletag.display('div-gpt-qsr_wallpaper'); }); </script> </div> <div id='div-gpt-qsr_allstreamics'> <script> googletag.cmd.push(function () { googletag.display('div-gpt-qsr_allstreamics'); }); </script> </div> <div id='div-gpt-qsr_allstreamflex'> <script> googletag.cmd.push(function () { googletag.display('div-gpt-qsr_allstreamflex'); }); </script> </div> <div id='div-gpt-qsr_allstreamprelude'> <script> googletag.cmd.push(function () { googletag.display('div-gpt-qsr_allstreamprelude'); }); </script> </div> <script> (function ($) { var adblocked = 1; var from_email = 0; var exit_banner_email_toggle = true; var penciltop_state = 0; // 0 == not here var penciltop_window; var hoverable_banners = {}; var prestitial_id = ''; var pushdown_id = ''; var exitbanner_id = ''; var pushdown_auto_votes = { 'seen_before': true, 'pushdown_here': false, }; var first_sticky = true; var creative_id = false; var doubleclick_msg = function (e) { if (typeof e.data == 'string' && e.data == 'penciltop-here') { penciltop_window = e.source; if (penciltop_state == 0) { penciltop_state = 1; } pushdown_auto_votes['pushdown_here'] = 1; $(document).trigger('check_pushdown_votes'); } else if (typeof e.data == 'string' && e.data == 'penciltop-click') { $(document).trigger('penciltop_toggle'); } // else if ( typeof e.data == 'string' && e.data == 'bwide' ) { // var expandable_window = e.source; // var frames = document.getElementsByTagName('iframe'), // frameId = 0, // framesLength = frames.length; // for (; frameId < framesLength; frameId++) { // if (frames[frameId].contentWindow === e.source) { // banner_iframe = frames[frameId]; // } // } // if ( banner_iframe ) { // var div_id = $(banner_iframe).closest( 'DIV' ).parent().attr( 'id' ); // hoverable_banners[div_id] = { 'window':expandable_window }; // // i tried hover(), but that didn't work for mouseleave, // // so specifying them separately // $("#" + div_id).mouseenter( ad_hover ); // $("#" + div_id).mouseleave( ad_hover ); // } // } // else if ( typeof e.data == 'string' && e.data == 'exit-banner-email-toggle' && from_email) { // exit_banner_email_toggle = false; // } // else if ( typeof e.data == 'string' && e.data == 'close-exit-banner' ) { // $(document).trigger('show_body_wrapper'); // } }; if (!window.addEventListener) { window.attachEvent('onmessage', doubleclick_msg); } else { window.addEventListener('message', doubleclick_msg, false); } $(document).bind('penciltop_toggle', function (e) { if (!penciltop_state) { /** * Something happened here, where the slotrenderended didn't get called. * At this point, I can't get the ID, so just going to set the state to the initial value. */ penciltop_state = 1; pushdown_id = 'Unknown'; } if (penciltop_state == 1) { // $("#tm_container .tm_content").css( { 'marginTop':270 } ); penciltop_state = 2; // 2 == here & expanded $("#google_ads_iframe_\\/5272491\\/foodnews_network\\/qsr_topofpageribbon_0").animate({ height: 256 }, 600); try { ga('send', 'event', 'Pushdown', 'Expanded', pushdown_id); } catch (err) { } } else if (penciltop_state == 2) { // $("#tm_container .tm_content").css( { 'marginTop':70 } ); penciltop_state = 1; // 1 == here & collapsed $("#google_ads_iframe_\\/5272491\\/foodnews_network\\/qsr_topofpageribbon_0").height(56); try { ga('send', 'event', 'Pushdown', 'Collapsed', pushdown_id); } catch (err) { } } }); const url = window.location.href; const params = new URLSearchParams(new URL(url).search); if (params.has('google_preview')) { const prestitialEl = document.getElementById('prestitial'); prestitialEl.style.opacity = 1; } })(jQuery) </script>  </div> <script> var GAMaccountID = 5272491; var GAMnetworkName = 'foodnews_network'; var GAMadUnitName = 'qsr_prestitial'; var GAMadUnitNameExit= 'qsr_exitbanner'; googletag.slots = googletag.slots || {}; </script> <style> .searchwp-live-search-results { opacity: 0; transition: opacity .25s ease-in-out; -moz-transition: opacity .25s ease-in-out; -webkit-transition: opacity .25s ease-in-out; height: 0; overflow: hidden; z-index: 9999995; /* Exceed SearchWP Modal Search Form overlay. */ position: absolute; display: none; } .searchwp-live-search-results-showing { display: block; opacity: 1; height: auto; overflow: auto; } .searchwp-live-search-no-results { padding: 3em 2em 0; text-align: center; } .searchwp-live-search-no-min-chars:after { content: "Continue typing"; display: block; text-align: center; padding: 2em 2em 0; } </style> <link rel='stylesheet' id='gform_basic-css' href='https://www.qsrmagazine.com/wp-content/plugins/gravityforms/assets/css/dist/basic.min.css?ver=2.9.0' type='text/css' media='all' /> <link rel='stylesheet' id='gform_theme_components-css' href='https://www.qsrmagazine.com/wp-content/plugins/gravityforms/assets/css/dist/theme-components.min.css?ver=2.9.0' type='text/css' media='all' /> <link rel='stylesheet' id='gform_theme-css' href='https://www.qsrmagazine.com/wp-content/plugins/gravityforms/assets/css/dist/theme.min.css?ver=2.9.0' type='text/css' media='all' /> <style id='core-block-supports-inline-css' type='text/css'> .wp-container-core-group-is-layout-1 > .alignfull{margin-right:calc(0px * -1);margin-left:calc(0px * -1);}.wp-container-core-group-is-layout-1 > *{margin-block-start:0;margin-block-end:0;}.wp-container-core-group-is-layout-1 > * + *{margin-block-start:var(--wp--preset--spacing--tiny);margin-block-end:0;}.wp-container-core-group-is-layout-2 > .alignfull{margin-right:calc(0px * -1);margin-left:calc(0px * -1);}.wp-container-core-group-is-layout-2 > *{margin-block-start:0;margin-block-end:0;}.wp-container-core-group-is-layout-2 > * + *{margin-block-start:var(--wp--preset--spacing--tiny);margin-block-end:0;} </style> <link rel='stylesheet' id='shared-counts-css' href='https://www.qsrmagazine.com/wp-content/plugins/shared-counts/assets/css/shared-counts.min.css?ver=1.5.0' type='text/css' media='all' /> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-content/plugins/prestitial/assets/js/adlogic.js?ver=1.8.16" id="wtwh_prestitial_core_js-js"></script> <script type="text/javascript" src="https://kit.fontawesome.com/371676a4da.js?ver=1.0.1" id="wtwh_prestitial_fontAwesome_js-js"></script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-content/plugins/wtwh-kryogenix-sorttable/js/sorttable.js?ver=1.0" id="wtwh-kroygenix-sorttable-plugin-script-sorrtable-js"></script> <script type="text/javascript" id="swp-live-search-client-js-extra"> /* <![CDATA[ */ var searchwp_live_search_params = []; searchwp_live_search_params = {"ajaxurl":"https:\/\/www.qsrmagazine.com\/wp-admin\/admin-ajax.php","origin_id":101856,"config":{"default":{"engine":"default","input":{"delay":300,"min_chars":3},"results":{"position":"bottom","width":"auto","offset":{"x":0,"y":5}},"spinner":{"lines":12,"length":8,"width":3,"radius":8,"scale":1,"corners":1,"color":"#424242","fadeColor":"transparent","speed":1,"rotate":0,"animation":"searchwp-spinner-line-fade-quick","direction":1,"zIndex":2000000000,"className":"spinner","top":"50%","left":"50%","shadow":"0 0 1px transparent","position":"absolute"}}},"msg_no_config_found":"No valid SearchWP Live Search configuration found!","aria_instructions":"When autocomplete results are available use up and down arrows to review and enter to go to the desired page. Touch device users, explore by touch or with swipe gestures."};; /* ]]> */ </script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-content/plugins/searchwp-live-ajax-search/assets/javascript/dist/script.min.js?ver=1.8.3" id="swp-live-search-client-js"></script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-includes/js/dist/dom-ready.min.js?ver=f77871ff7694fffea381" id="wp-dom-ready-js"></script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-includes/js/dist/hooks.min.js?ver=4d63a3d491d11ffd8ac6" id="wp-hooks-js"></script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-includes/js/dist/i18n.min.js?ver=5e580eb46a90c2b997e6" id="wp-i18n-js"></script> <script type="text/javascript" id="wp-i18n-js-after"> /* <![CDATA[ */ wp.i18n.setLocaleData( { 'text direction\u0004ltr': [ 'ltr' ] } ); /* ]]> */ </script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-includes/js/dist/a11y.min.js?ver=3156534cc54473497e14" id="wp-a11y-js"></script> <script type="text/javascript" defer='defer' src="https://www.qsrmagazine.com/wp-content/plugins/gravityforms/js/jquery.json.min.js?ver=2.9.0" id="gform_json-js"></script> <script type="text/javascript" id="gform_gravityforms-js-extra"> /* <![CDATA[ */ var gform_i18n = {"datepicker":{"days":{"monday":"Mo","tuesday":"Tu","wednesday":"We","thursday":"Th","friday":"Fr","saturday":"Sa","sunday":"Su"},"months":{"january":"January","february":"February","march":"March","april":"April","may":"May","june":"June","july":"July","august":"August","september":"September","october":"October","november":"November","december":"December"},"firstDay":1,"iconText":"Select date"}}; var gf_legacy_multi = []; var gform_gravityforms = {"strings":{"invalid_file_extension":"This type of file is not allowed. Must be one of the following:","delete_file":"Delete this file","in_progress":"in progress","file_exceeds_limit":"File exceeds size limit","illegal_extension":"This type of file is not allowed.","max_reached":"Maximum number of files reached","unknown_error":"There was a problem while saving the file on the server","currently_uploading":"Please wait for the uploading to complete","cancel":"Cancel","cancel_upload":"Cancel this upload","cancelled":"Cancelled"},"vars":{"images_url":"https:\/\/www.qsrmagazine.com\/wp-content\/plugins\/gravityforms\/images"}}; var gf_global = {"gf_currency_config":{"name":"U.S. Dollar","symbol_left":"$","symbol_right":"","symbol_padding":"","thousand_separator":",","decimal_separator":".","decimals":2,"code":"USD"},"base_url":"https:\/\/www.qsrmagazine.com\/wp-content\/plugins\/gravityforms","number_formats":[],"spinnerUrl":"https:\/\/www.qsrmagazine.com\/wp-content\/plugins\/gravityforms\/images\/spinner.svg","version_hash":"8269edc35788e9965d3d8528422300d1","strings":{"newRowAdded":"New row added.","rowRemoved":"Row removed","formSaved":"The form has been saved. The content contains the link to return and complete the form."}}; var gf_global = {"gf_currency_config":{"name":"U.S. Dollar","symbol_left":"$","symbol_right":"","symbol_padding":"","thousand_separator":",","decimal_separator":".","decimals":2,"code":"USD"},"base_url":"https:\/\/www.qsrmagazine.com\/wp-content\/plugins\/gravityforms","number_formats":[],"spinnerUrl":"https:\/\/www.qsrmagazine.com\/wp-content\/plugins\/gravityforms\/images\/spinner.svg","version_hash":"8269edc35788e9965d3d8528422300d1","strings":{"newRowAdded":"New row added.","rowRemoved":"Row removed","formSaved":"The form has been saved. The content contains the link to return and complete the form."}}; /* ]]> */ </script> <script type="text/javascript" defer='defer' src="https://www.qsrmagazine.com/wp-content/plugins/gravityforms/js/gravityforms.min.js?ver=2.9.0" id="gform_gravityforms-js"></script> <script type="text/javascript" defer='defer' src="https://www.google.com/recaptcha/api.js?hl=en&ver=6.7#038;render=explicit" id="gform_recaptcha-js"></script> <script type="text/javascript" defer='defer' src="https://www.qsrmagazine.com/wp-content/plugins/gravityforms/js/placeholders.jquery.min.js?ver=2.9.0" id="gform_placeholder-js"></script> <script type="text/javascript" defer='defer' src="https://www.qsrmagazine.com/wp-content/plugins/gravityforms/assets/js/dist/utils.min.js?ver=f802885f3482236736b18b55abcdc360" id="gform_gravityforms_utils-js"></script> <script type="text/javascript" defer='defer' src="https://www.qsrmagazine.com/wp-content/plugins/gravityforms/assets/js/dist/vendor-theme.min.js?ver=ddd2702ee024d421149a5e61416f1ff5" id="gform_gravityforms_theme_vendors-js"></script> <script type="text/javascript" id="gform_gravityforms_theme-js-extra"> /* <![CDATA[ */ var gform_theme_config = {"common":{"form":{"honeypot":{"version_hash":"8269edc35788e9965d3d8528422300d1"},"ajax":{"ajaxurl":"https:\/\/www.qsrmagazine.com\/wp-admin\/admin-ajax.php","ajax_submission_nonce":"1eaa484700","i18n":{"step_announcement":"Step %1$s of %2$s, %3$s","unknown_error":"There was an unknown error processing your request. Please try again."}}}},"hmr_dev":"","public_path":"https:\/\/www.qsrmagazine.com\/wp-content\/plugins\/gravityforms\/assets\/js\/dist\/","config_nonce":"af7e1262d0"}; /* ]]> */ </script> <script type="text/javascript" defer='defer' src="https://www.qsrmagazine.com/wp-content/plugins/gravityforms/assets/js/dist/scripts-theme.min.js?ver=c055226f9b8c432c9206edab9070263c" id="gform_gravityforms_theme-js"></script> <script type="text/javascript" id="shared-counts-js-extra"> /* <![CDATA[ */ var shared_counts = {"social_tracking":"1"}; /* ]]> */ </script> <script type="text/javascript" src="https://www.qsrmagazine.com/wp-content/plugins/shared-counts/assets/js/shared-counts.min.js?ver=1.5.0" id="shared-counts-js"></script> <script type="text/javascript"> /* <![CDATA[ */ gform.initializeOnLoaded( function() { jQuery(document).on('gform_post_render', function(event, formId, currentPage){if(formId == 2) {if(typeof Placeholders != 'undefined'){ Placeholders.enable(); }jQuery( "#gform_2" ).on( 'submit', function( event ) { jQuery( '<input>' ) .attr( 'type', 'hidden' ) .attr( 'name', 'gf_zero_spam_key' ) .attr( 'value', 'ZBb6JQ6IUWSudEhNJtMuA6H404Vjg4CWLKmt5QxWbIIH9Sx8E1C3R6VVxtrRYs5R' ) .attr( 'autocomplete', 'new-password' ) .appendTo( jQuery( this ) ); } );} } );jQuery(document).on('gform_post_conditional_logic', function(event, formId, fields, isInit){} ) } ); /* ]]> */ </script> <script type="text/javascript"> /* <![CDATA[ */ gform.initializeOnLoaded( function() {jQuery(document).trigger("gform_pre_post_render", [{ formId: "2", currentPage: "1", abort: function() { this.preventDefault(); } }]); if (event && event.defaultPrevented) { return; } const gformWrapperDiv = document.getElementById( "gform_wrapper_2" ); if ( gformWrapperDiv ) { const visibilitySpan = document.createElement( "span" ); visibilitySpan.id = "gform_visibility_test_2"; gformWrapperDiv.insertAdjacentElement( "afterend", visibilitySpan ); } const visibilityTestDiv = document.getElementById( "gform_visibility_test_2" ); let postRenderFired = false; function triggerPostRender() { if ( postRenderFired ) { return; } postRenderFired = true; jQuery( document ).trigger( 'gform_post_render', [2, 1] ); gform.utils.trigger( { event: 'gform/postRender', native: false, data: { formId: 2, currentPage: 1 } } ); gform.utils.trigger( { event: 'gform/post_render', native: false, data: { formId: 2, currentPage: 1 } } ); if ( visibilityTestDiv ) { visibilityTestDiv.parentNode.removeChild( visibilityTestDiv ); } } function debounce( func, wait, immediate ) { var timeout; return function() { var context = this, args = arguments; var later = function() { timeout = null; if ( !immediate ) func.apply( context, args ); }; var callNow = immediate && !timeout; clearTimeout( timeout ); timeout = setTimeout( later, wait ); if ( callNow ) func.apply( context, args ); }; } const debouncedTriggerPostRender = debounce( function() { triggerPostRender(); }, 200 ); if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) { const observer = new MutationObserver( ( mutations ) => { mutations.forEach( ( mutation ) => { if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) { debouncedTriggerPostRender(); observer.disconnect(); } }); }); observer.observe( document.body, { attributes: true, childList: false, subtree: true, attributeFilter: [ 'style', 'class' ], }); } else { triggerPostRender(); } } ); /* ]]> */ </script> </body></html>