Contact Support | Firebase

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href="https://web.archive.org/web/20210510212837/https://firebase.google.com/support/troubleshooter/contact"><link rel="search" type="application/opensearchdescription+xml" title="Firebase" href="https://web.archive.org/web/20210510212837/https://firebase.google.com/s/opensearch.xml"> <title>Contact Support  |  Firebase</title> <meta property="og:title" content="Contact Support | Firebase"> <meta property="og:url" content="https://web.archive.org/web/20210510212837/https://firebase.google.com/support/troubleshooter/contact"> <meta property="og:locale" content="en"> </head> <body class="firebase-support-form" template="support" theme="firebase-theme" type="support" layout="docs" pending> <devsite-progress type="indeterminate" id="app-progress"></devsite-progress> <section class="devsite-wrapper"><devsite-header> <div class="devsite-header--inner nocontent"> <div class="devsite-top-logo-row-wrapper-wrapper"> <div class="devsite-top-logo-row-wrapper"> <div class="devsite-top-logo-row"> <button type="button" id="devsite-hamburger-menu" class="devsite-header-icon-button button-flat material-icons gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Navigation menu button" visually-hidden aria-label="Open menu"> </button> <div class="devsite-product-name-wrapper"> <a href="/web/20210510212837/https://firebase.google.com/" class="devsite-site-logo-link gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Site logo" track-type="globalNav" track-name="firebase" track-metadata-position="nav" track-metadata-eventdetail="nav"> <img src="https://web.archive.org/web/20210510212837im_/https://www.gstatic.com/devrel-devsite/prod/ve6010286661f973c8a44ecd021b66ac8957259bcceefb6c1b1428b622ca8a90e/firebase/images/lockup.png" class="devsite-site-logo" alt="Firebase"> </a> <span class="devsite-product-name"> <ul class="devsite-breadcrumb-list"> <li class="devsite-breadcrumb-item "> </li> </ul> </span> </div> <div class="devsite-top-logo-row-middle"> <div class="devsite-header-upper-tabs"> <devsite-tabs class="upper-tabs"> <nav class="devsite-tabs-wrapper" aria-label="Upper tabs"> <tab dropdown> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/products-build" class="gc-analytics-event " track-type="globalNav" track-metadata-position="nav" track-metadata-eventdetail="nav" track-name="products" data-category="Site-Wide Custom Events" data-label="Tab: Products"> Products </a> <a href="#" role="button" aria-haspopup="true" aria-expanded="false" aria-label="Dropdown menu for Products" track-type="globalNav" track-metadata-position="nav" track-metadata-eventdetail="nav" track-name="products" data-category="Site-Wide Custom Events" data-label="Tab: Products" class="devsite-tabs-dropdown-toggle devsite-icon devsite-icon-arrow-drop-down"></a> <div class="devsite-tabs-dropdown" aria-label="submenu" hidden> <div class="devsite-tabs-dropdown-content"> <div class="devsite-tabs-dropdown-column "> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/products-build" track-type="navMenu" track-name="Build" track-metadata-position="nav" track-metadata-href="https://firebase.google.com/products-build" tooltip> <div class="devsite-nav-item-title"> Build </div> </a> </li> <li class="devsite-nav-item"> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/products-release" track-type="navMenu" track-name="Release & Monitor" track-metadata-position="nav" track-metadata-href="https://firebase.google.com/products-release" tooltip> <div class="devsite-nav-item-title"> Release & Monitor </div> </a> </li> <li class="devsite-nav-item"> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/products-engage" track-type="navMenu" track-name="Engage" track-metadata-position="nav" track-metadata-href="https://firebase.google.com/products-engage" tooltip> <div class="devsite-nav-item-title"> Engage </div> </a> </li> </ul> </div> </div> </div> </tab> <tab> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/use-cases" class="gc-analytics-event " track-type="globalNav" track-metadata-position="nav" track-metadata-eventdetail="nav" track-name="useCases" data-category="Site-Wide Custom Events" data-label="Tab: Use Cases"> Use Cases </a> </tab> <tab> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/pricing" class="gc-analytics-event " track-type="globalNav" track-metadata-position="nav" track-metadata-eventdetail="nav" track-name="pricing" data-category="Site-Wide Custom Events" data-label="Tab: Pricing"> Pricing </a> </tab> <tab dropdown> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/docs" class="gc-analytics-event " track-type="globalNav" track-metadata-position="nav" track-metadata-eventdetail="nav" track-name="docs" data-category="Site-Wide Custom Events" data-label="Tab: Docs"> Docs </a> <a href="#" role="button" aria-haspopup="true" aria-expanded="false" aria-label="Dropdown menu for Docs" track-type="globalNav" track-metadata-position="nav" track-metadata-eventdetail="nav" track-name="docs" data-category="Site-Wide Custom Events" data-label="Tab: Docs" class="devsite-tabs-dropdown-toggle devsite-icon devsite-icon-arrow-drop-down"></a> <div class="devsite-tabs-dropdown" aria-label="submenu" hidden> <div class="devsite-tabs-dropdown-content"> <div class="devsite-tabs-dropdown-column "> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/docs" track-type="navMenu" track-name="Overview" track-metadata-position="nav" track-metadata-href="https://firebase.google.com/docs" tooltip> <div class="devsite-nav-item-title"> Overview </div> </a> </li> <li class="devsite-nav-item"> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/docs/guides" track-type="navMenu" track-name="Fundamentals" track-metadata-position="nav" track-metadata-href="https://firebase.google.com/docs/guides" tooltip> <div class="devsite-nav-item-title"> Fundamentals </div> </a> </li> <li class="devsite-nav-item"> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/docs/build" track-type="navMenu" track-name="Build" track-metadata-position="nav" track-metadata-href="https://firebase.google.com/docs/build" tooltip> <div class="devsite-nav-item-title"> Build </div> </a> </li> <li class="devsite-nav-item"> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/docs/release" track-type="navMenu" track-name="Release & Monitor" track-metadata-position="nav" track-metadata-href="https://firebase.google.com/docs/release" tooltip> <div class="devsite-nav-item-title"> Release & Monitor </div> </a> </li> <li class="devsite-nav-item"> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/docs/engage" track-type="navMenu" track-name="Engage" track-metadata-position="nav" track-metadata-href="https://firebase.google.com/docs/engage" tooltip> <div class="devsite-nav-item-title"> Engage </div> </a> </li> <li class="devsite-nav-item"> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/docs/reference" track-type="navMenu" track-name="Reference" track-metadata-position="nav" track-metadata-href="https://firebase.google.com/docs/reference" tooltip> <div class="devsite-nav-item-title"> Reference </div> </a> </li> <li class="devsite-nav-item"> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/docs/samples" track-type="navMenu" track-name="Samples" track-metadata-position="nav" track-metadata-href="https://firebase.google.com/docs/samples" tooltip> <div class="devsite-nav-item-title"> Samples </div> </a> </li> <li class="devsite-nav-item"> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/docs/libraries" track-type="navMenu" track-name="Libraries" track-metadata-position="nav" track-metadata-href="https://firebase.google.com/docs/libraries" tooltip> <div class="devsite-nav-item-title"> Libraries </div> </a> </li> </ul> </div> </div> </div> </tab> <tab> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/community" class="gc-analytics-event " track-type="globalNav" track-metadata-position="nav" track-metadata-eventdetail="nav" track-name="community" data-category="Site-Wide Custom Events" data-label="Tab: Community"> Community </a> </tab> <tab> <a href="https://web.archive.org/web/20210510212837/https://firebase.google.com/support" class="gc-analytics-event " track-type="globalNav" track-metadata-position="nav" track-metadata-eventdetail="nav" track-name="support" data-category="Site-Wide Custom Events" data-label="Tab: Support"> Support </a> </tab> </nav> </devsite-tabs> </div> <devsite-search aria-expanded="false" aria-haspopup="listbox" enable-signin enable-search enable-suggestions enable-query-completion project-name="Firebase" tenant-name="Firebase" role="combobox"> <form class="devsite-search-form" action="https://web.archive.org/web/20210510212837/https://firebase.google.com/s/results" method="GET"> <div class="devsite-search-container"> <div class="devsite-searchbox"> <input aria-activedescendant="" aria-autocomplete="list" aria-label="Search" aria-haspopup="false" aria-multiline="false" aria-label="Search box" autocomplete="off" class="devsite-search-field devsite-search-query" name="q" placeholder="Search" role="combobox" type="text" value=""> <div class="devsite-search-image material-icons" aria-hidden="true"></div> </div> <button type="button" search-open class="devsite-search-button devsite-header-icon-button button-flat material-icons" aria-label="Open search"></button> </div> </form> <button type="button" search-close class="devsite-search-button devsite-header-icon-button button-flat material-icons" aria-label="Close search"></button> </devsite-search> </div> <devsite-language-selector> <devsite-select class="devsite-language-selector-menu"> <select aria-label="Select your language preference." class="devsite-language-selector-select" name="language" track-name="click" track-type="languageSelector"> <option>Language</option> <option value="en" lang="en" track-metadata-original-language="en" track-metadata-selected-language="en" track-name="changed" track-type="languageSelector"> English </option> <option value="id" lang="id" track-metadata-original-language="en" track-metadata-selected-language="id" track-name="changed" track-type="languageSelector"> Bahasa Indonesia </option> <option value="es_419" lang="es_419" track-metadata-original-language="en" track-metadata-selected-language="es_419" track-name="changed" track-type="languageSelector"> Español – América Latina </option> <option value="pt_br" lang="pt_br" track-metadata-original-language="en" track-metadata-selected-language="pt_br" track-name="changed" track-type="languageSelector"> Português – Brasil </option> <option value="zh_cn" lang="zh_cn" track-metadata-original-language="en" track-metadata-selected-language="zh_cn" track-name="changed" track-type="languageSelector"> 中文 – 简体 </option> <option value="ja" lang="ja" track-metadata-original-language="en" track-metadata-selected-language="ja" track-name="changed" track-type="languageSelector"> 日本語 </option> <option value="ko" lang="ko" track-metadata-original-language="en" track-metadata-selected-language="ko" track-name="changed" track-type="languageSelector"> 한국어 </option> </select> </devsite-select> </devsite-language-selector> <a class="devsite-header-link devsite-top-button button gc-analytics-event" href="//web.archive.org/web/20210510212837/https://console.firebase.google.com/" data-category="Site-Wide Custom Events" data-label="Site header link"> Go to console </a> <devsite-user enable-profiles fp-auth id="devsite-user"></devsite-user> </div> </div> </div> <div class="devsite-collapsible-section devsite-header-no-lower-tabs "> <div class="devsite-header-background"> </div> </div> </div> </devsite-header> <devsite-book-nav scrollbars hidden> <nav class="devsite-book-nav devsite-nav nocontent" aria-label="Side menu"> <div class="devsite-mobile-header"> <button type="button" id="devsite-close-nav" class="devsite-header-icon-button button-flat material-icons gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Close navigation" aria-label="Close navigation"> </button> <div class="devsite-product-name-wrapper"> <a href="/web/20210510212837/https://firebase.google.com/" class="devsite-site-logo-link gc-analytics-event" data-category="Site-Wide Custom Events" data-label="Site logo" track-type="globalNav" track-name="firebase" track-metadata-position="nav" track-metadata-eventdetail="nav"> <img src="https://web.archive.org/web/20210510212837im_/https://www.gstatic.com/devrel-devsite/prod/ve6010286661f973c8a44ecd021b66ac8957259bcceefb6c1b1428b622ca8a90e/firebase/images/lockup.png" class="devsite-site-logo" alt="Firebase"> </a> <span class="devsite-product-name"> <ul class="devsite-breadcrumb-list"> <li class="devsite-breadcrumb-item "> </li> </ul> </span> </div> </div> <div class="devsite-book-nav-wrapper"> <div class="devsite-mobile-nav-top"> <ul class="devsite-nav-list"> <li class="devsite-nav-item"> <a href="/web/20210510212837/https://firebase.google.com/products-build" class="devsite-nav-title gc-analytics-event devsite-nav-has-children " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Products" track-type="globalNav" track-metadata-eventdetail="globalMenu" track-metadata-position="nav" track-name="products"> <span class="devsite-nav-text" tooltip> Products </span> <span class="devsite-nav-icon material-icons" data-icon="forward"> </span> </a> <ul class="devsite-nav-responsive-tabs devsite-nav-has-menu "> <li class="devsite-nav-item"> <span class="devsite-nav-title" tooltip> <span class="devsite-nav-text" tooltip menu="Products"> More </span> <span class="devsite-nav-icon material-icons" data-icon="forward" menu="Products"> </span> </span> </li> </ul> </li> <li class="devsite-nav-item"> <a href="/web/20210510212837/https://firebase.google.com/use-cases" class="devsite-nav-title gc-analytics-event devsite-nav-has-children " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Use Cases" track-type="globalNav" track-metadata-eventdetail="globalMenu" track-metadata-position="nav" track-name="useCases"> <span class="devsite-nav-text" tooltip> Use Cases </span> <span class="devsite-nav-icon material-icons" data-icon="forward"> </span> </a> </li> <li class="devsite-nav-item"> <a href="/web/20210510212837/https://firebase.google.com/pricing" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Pricing" track-type="globalNav" track-metadata-eventdetail="globalMenu" track-metadata-position="nav" track-name="pricing"> <span class="devsite-nav-text" tooltip> Pricing </span> </a> </li> <li class="devsite-nav-item"> <a href="/web/20210510212837/https://firebase.google.com/docs" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Docs" track-type="globalNav" track-metadata-eventdetail="globalMenu" track-metadata-position="nav" track-name="docs"> <span class="devsite-nav-text" tooltip> Docs </span> </a> <ul class="devsite-nav-responsive-tabs devsite-nav-has-menu "> <li class="devsite-nav-item"> <span class="devsite-nav-title" tooltip> <span class="devsite-nav-text" tooltip menu="Docs"> More </span> <span class="devsite-nav-icon material-icons" data-icon="forward" menu="Docs"> </span> </span> </li> </ul> </li> <li class="devsite-nav-item"> <a href="/web/20210510212837/https://firebase.google.com/community" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Community" track-type="globalNav" track-metadata-eventdetail="globalMenu" track-metadata-position="nav" track-name="community"> <span class="devsite-nav-text" tooltip> Community </span> </a> </li> <li class="devsite-nav-item"> <a href="/web/20210510212837/https://firebase.google.com/support" class="devsite-nav-title gc-analytics-event devsite-nav-has-children " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Support" track-type="globalNav" track-metadata-eventdetail="globalMenu" track-metadata-position="nav" track-name="support"> <span class="devsite-nav-text" tooltip> Support </span> <span class="devsite-nav-icon material-icons" data-icon="forward"> </span> </a> </li> <li class="devsite-nav-item"> <a href="//web.archive.org/web/20210510212837/https://console.firebase.google.com/" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Go to console" track-type="navMenu" track-metadata-eventdetail="globalMenu" track-metadata-position="nav" track-name="goToConsole"> <span class="devsite-nav-text" tooltip> Go to console </span> </a> </li> </ul> </div> <div class="devsite-mobile-nav-bottom" role="navigation"> <ul class="devsite-nav-list" menu="Products" aria-label="Side menu" hidden> <li class="devsite-nav-item"> <a href="/web/20210510212837/https://firebase.google.com/products-build" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Build" track-type="navMenu" track-metadata-eventdetail="globalMenu" track-metadata-position="nav" track-name="build"> <span class="devsite-nav-text" tooltip> Build </span> </a> </li> <li class="devsite-nav-item"> <a href="/web/20210510212837/https://firebase.google.com/products-release" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Release & Monitor" track-type="navMenu" track-metadata-eventdetail="globalMenu" track-metadata-position="nav" track-name="release&Monitor"> <span class="devsite-nav-text" tooltip> Release & Monitor </span> </a> </li> <li class="devsite-nav-item"> <a href="/web/20210510212837/https://firebase.google.com/products-engage" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Engage" track-type="navMenu" track-metadata-eventdetail="globalMenu" track-metadata-position="nav" track-name="engage"> <span class="devsite-nav-text" tooltip> Engage </span> </a> </li> </ul> <ul class="devsite-nav-list" menu="Docs" aria-label="Side menu" hidden> <li class="devsite-nav-item"> <a href="/web/20210510212837/https://firebase.google.com/docs" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Overview" track-type="navMenu" track-metadata-eventdetail="globalMenu" track-metadata-position="nav" track-name="overview"> <span class="devsite-nav-text" tooltip> Overview </span> </a> </li> <li class="devsite-nav-item"> <a href="/web/20210510212837/https://firebase.google.com/docs/guides" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Fundamentals" track-type="navMenu" track-metadata-eventdetail="globalMenu" track-metadata-position="nav" track-name="fundamentals"> <span class="devsite-nav-text" tooltip> Fundamentals </span> </a> </li> <li class="devsite-nav-item"> <a href="/web/20210510212837/https://firebase.google.com/docs/build" class="devsite-nav-title gc-analytics-event " data-category="Site-Wide Custom Events" data-label="Responsive Tab: Build" track-type="navMenu" 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