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content="https://www.scripps.org/sparkle-assets/seo_thumbnails/pages/10759/facebook-850d20a0d360d363787b002c6d4bb7c6.jpg" /> <meta property="og:image:width" content="1200" /> <meta property="og:image:height" content="628" /> <meta property="og:image:type" content="image/jpeg" /> <meta property="og:type" content="article" /> <meta property="article:published_time" content="2020-06-30T15:29:49-07:00" /> <meta property="article:modified_time" content="2023-10-10T10:06:50-07:00" /> <meta property="article:section" content="Health Care" /> <meta property="article:tag" content="webinar" /> <meta property="article:tag" content="online class" /> <meta property="article:tag" content="technical support" /> <meta property="article:tag" content="virtual event" /> <meta name="description" content="Find answers to common questions about logging in to a Scripps Health virtual event (webinar, online class or meeting)."> <meta name="keywords" content="webinar,online class,technical support,virtual 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Click on the “Webinar URL” link in the email from Scripps, then follow the prompts.\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003eFor the best meeting experience, we recommend you \u003ca href=\"https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app\"\u003edownload and install Microsoft Teams\u003c/a\u003e. It is available for desktop/laptop computers as well as mobile devices. This download is optional.\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003eIf you cannot find your confirmation email, please contact the meeting organizer or call us at \u003ca class=\"telephone-link\" href=\"tel:+18007274777\"\u003e800-727-4777\u003c/a\u003e.\u003c/p\u003e"}},{"@type":"Question","name":"Why don't I hear any sound?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eIf you are on a device like a laptop, the device might have its own mute buttons for the speakers and microphone. Look for these buttons on the keyboard or elsewhere on your device and make sure the speakers are not muted.\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003eIf you are using a headset or earbuds, check the mute/unmute buttons on those as well.\u003c/p\u003e"}},{"@type":"Question","name":"Why can’t other people hear me?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eIf you are trying to ask a question or make a comment but people can’t hear you, it may be because the meeting organizer or moderator has muted all participants. This allows us to host the meeting smoothly without interruptions. \u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003eIf you would like to ask a question, click the chat icon. A window will appear on your right‐hand side. You can type your questions in at any time during the presentation. You may also see a “Raise your hand” icon. Your meeting organizer or moderator will communicate if this function will be used during your meeting.\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003eIf you are in an online support group or other event where you are encouraged to talk and participate but people can’t hear you, you might be on mute. In your call, check the microphone icon within Teams. If there is line through the microphone, then you are currently on mute (silenced). Click the microphone icon to unmute yourself.\u003c/p\u003e"}},{"@type":"Question","name":"Why don’t I see the person speaking?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eTo see other people in your meeting, they need to turn their cameras to the “on” position. Please note, some webinars and virtual events may not include video. Those events may allow you to see a presentation (slides) while hearing someone speak, without a video feed of the person talking.\u003c/p\u003e"}},{"@type":"Question","name":"Can I call in by phone?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eYes, some virtual classes might allow you to join by phone (no video capabilities, sound only). To join by phone, please follow these steps:\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eDial the phone number\u003c/strong\u003e in the confirmation email from Scripps.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWhen prompted, enter the conference ID\u003c/strong\u003e from the confirmation email. \u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003ePlease note, you will be muted upon entry. If you would like to ask a question, press *6 before speaking.\u003c/p\u003e"}},{"@type":"Question","name":"Do I need special computer equipment?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eFor the best meeting experience, we recommend you \u003ca href=\"https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app\"\u003edownload and install Microsoft Teams\u003c/a\u003e. It is available for desktop/laptop computers as well as mobile devices. This download is optional.\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003eIf you prefer to join via the web, please use a computer with a modern browser (such as Edge or Chrome) to enhance the quality of the event. \u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003eIf you are on an Apple device, some features of Teams might not be available in older versions of Safari. You may need to update your Safari browser or you may need to install a \u003ca href=\"https://support.microsoft.com/en-us/office/use-teams-on-the-web-33f84aa9-2e8b-47ac-8676-02033454e385\"\u003ecompatible browser\u003c/a\u003e.\u003c/p\u003e"}},{"@type":"Question","name":"Will the event link expire?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eThe meeting link sent from Scripps is unique and will expire when the event is over. Please do not reuse old links.\u003c/p\u003e"}},{"@type":"Question","name":"Is the event being recorded?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eMicrosoft Teams has the ability to record meetings so that educational sessions can be shared and played on-demand. 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location</a></p></div> <li class=" navigation-item" data-behaviour="navigation-item" data-nav-depth="1"> <div class="navigation-item-title">Shortcuts<div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><li class=" navigation-item" data-behaviour="navigation-item" data-url="/locations/hospitals" data-nav-depth="2"> <div class="navigation-item-title"><a href="/locations/hospitals">Hospitals</a></div> </li><li class=" navigation-item" data-behaviour="navigation-item" data-url="/medical-groups/scripps-clinic" data-nav-depth="2"> <div class="navigation-item-title"><a href="/medical-groups/scripps-clinic">Scripps Clinic</a></div> </li><li class=" navigation-item" data-behaviour="navigation-item" data-url="/medical-groups/scripps-coastal-medical-center" data-nav-depth="2"> <div class="navigation-item-title"><a href="/medical-groups/scripps-coastal-medical-center">Scripps Coastal Medical Center</a></div> </li><li 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class="navigation-item-title">Featured Location <figure class=""> <img loading="lazy" src="https://www.scripps.org/sparkle-assets/preview_thumbnails/navigation_items/264/navigation_item-8bf20c8405cc324979bc9367ca7b7462.jpg" /> </figure> <div class="navigation-item navigation-item--context"><p>Scripps Coastal Medical Center San Marcos offers primary care for the entire family, plus radiology and lab services. <a href="/locations/scripps-coastal-medical-center/scripps-coastal-medical-center-san-marcos" data-document-title="false" draggable="false">Get directions</a></p></div></div> </li></ul></div> </li> <li data-mobile="show" class=" link navigation-item" data-behaviour="navigation-item" data-url="/patients-and-visitors" data-nav-depth="0"> <div class="navigation-item-title"><a href="/patients-and-visitors">Patients & Visitors</a><div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><div 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data-behaviour="navigation-item" data-url="/patients-and-visitors/visiting-hours-and-guidelines" data-nav-depth="2"> <div class="navigation-item-title"><a href="/patients-and-visitors/visiting-hours-and-guidelines">Visiting Hours</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/patients-and-visitors/medical-interpreters" data-nav-depth="2"> <div class="navigation-item-title"><a href="/patients-and-visitors/medical-interpreters">Language Services</a></div> </li></ul></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="" data-nav-depth="1"> <div class="navigation-item-title">Featured Resources <figure class=""> <img loading="lazy" src="https://www.scripps.org/sparkle-assets/preview_thumbnails/navigation_items/266/navigation_item-628d25df10a22fe13326d08e92b419e1.jpg" /> </figure> <div class="navigation-item navigation-item--context"><p>Opt in for text messages from Scripps to stay on top of your health. Learn how to opt in <a href="/news_items/7769-scripps-launches-new-interactive-text-messaging" data-document-title="false" draggable="false">here</a>.</p></div></div> </li></ul></div> </li> <li data-mobile="show" class=" link navigation-item" data-behaviour="navigation-item" data-url="/health-and-wellness" data-nav-depth="0"> <div class="navigation-item-title"><a href="/health-and-wellness">Wellness</a><div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><div class="navigation-item navigation-item--context"><p><strong>Wellness</strong></p><p>Stop by San Diego Health for tips and news from Scripps experts. Watch a video, listen to a podcast or read an article designed to help you improve your life. </p><p><a href="/health-and-wellness" data-document-title="false" draggable="false" class="mini-button">Browse content</a></p></div> <li class=" navigation-item" data-behaviour="navigation-item" data-nav-depth="1"> <div class="navigation-item-title">Shortcuts<div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><li class=" navigation-item" data-behaviour="navigation-item" data-url="/events" data-nav-depth="2"> <div class="navigation-item-title"><a href="/events">Classes & Events</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/news_items" data-nav-depth="2"> <div class="navigation-item-title"><a href="/news_items">Articles</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/health-and-wellness/videos" data-nav-depth="2"> <div class="navigation-item-title"><a href="/health-and-wellness/videos">Videos & Podcasts</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/health-and-wellness/healthy-recipes" data-nav-depth="2"> <div class="navigation-item-title"><a href="/health-and-wellness/healthy-recipes">Healthy Recipes</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/health-and-wellness/email-sign-up" data-nav-depth="2"> <div class="navigation-item-title"><a href="/health-and-wellness/email-sign-up">Email Newsletter</a></div> </li></ul></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="" data-nav-depth="1"> <div class="navigation-item-title">Featured Content <figure class=""> <img loading="lazy" src="https://www.scripps.org/sparkle-assets/preview_thumbnails/navigation_items/268/navigation_item-49ea8a49cd2950ed7a0c3019f759599a.jpg" /> </figure> <div class="navigation-item navigation-item--context"><p>San Diego Health Magazine features health tips, stories about innovative care and celebrates the healthy spirit of San Diego. <a href="/san-diego-health-magazine" data-document-title="false" draggable="false">Read this issue</a></p></div></div> </li></ul></div> </li> <li data-mobile="show" class=" link navigation-item" data-behaviour="navigation-item" data-url="/about-us" data-nav-depth="0"> <div class="navigation-item-title"><a href="/about-us">About</a><div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><div class="navigation-item navigation-item--context"><p><strong>About Scripps Health</strong></p><p>Scripps Health is a not-for-profit, integrated health system in San Diego, California. We’re here for you. We’re here for good.</p><p><a href="/about-us/who-we-are/mission-values" data-document-title="false" draggable="false" class="mini-button">Read our mission</a></p></div> <li class=" link navigation-item" data-behaviour="navigation-item" data-url="" data-nav-depth="1"> <div class="navigation-item-title">Shortcuts<div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><li class="link navigation-item" data-behaviour="navigation-item" data-url="https://careers.scripps.org/" data-nav-depth="2"> <div class="navigation-item-title"><a href="https://careers.scripps.org/"> Careers at Scripps</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/about-us/volunteer" data-nav-depth="2"> <div class="navigation-item-title"><a href="/about-us/volunteer"> Volunteer Opportunities</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/for-health-care-professionals" data-nav-depth="2"> <div class="navigation-item-title"><a href="/for-health-care-professionals"> Professional Education</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/about-us/executive-team" data-nav-depth="2"> <div class="navigation-item-title"><a href="/about-us/executive-team">Executive Team</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/research" data-nav-depth="2"> <div class="navigation-item-title"><a href="/research">Research</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/about-us/scripps-in-the-community" data-nav-depth="2"> <div class="navigation-item-title"><a href="/about-us/scripps-in-the-community">Scripps in the Community</a></div> </li></ul></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="" data-nav-depth="1"> <div class="navigation-item-title"> Scripps Health Foundation <figure class=""> <img loading="lazy" src="https://www.scripps.org/sparkle-assets/preview_thumbnails/navigation_items/285/navigation_item-4eed6ca7400f2c054213759d3da57074.jpg" /> </figure> <div class="navigation-item navigation-item--context"><p>Help us transform patient care, enable key discoveries and perform lifesaving surgeries. <a href="https://giving.scripps.org/" data-document-title="false" draggable="false" target="_blank">Donate today</a></p></div></div> </li></ul></div> </li> <li data-mobile="show" class=" link navigation-item" data-behaviour="navigation-item" data-url="/contact-us" data-nav-depth="0"> <div class="navigation-item-title"><a href="/contact-us">Contact</a><div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><div class="navigation-item navigation-item--context"><p><strong>Contact Us</strong></p><p>Call <a href="tel:+18007274777" data-document-title="false" draggable="false">1-800-SCRIPPS</a> Monday - Friday, 7 am - 7 pm, to talk with our referral experts or learn about services and classes.</p><p><a href="/contact-us" data-document-title="false" draggable="false" class="mini-button">Send a message</a></p></div> <li class=" link navigation-item" data-behaviour="navigation-item" data-url="" data-nav-depth="1"> <div class="navigation-item-title">Shortcuts<div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><li class="link navigation-item" data-behaviour="navigation-item" data-url="/patients-and-visitors/medical-records" data-nav-depth="2"> <div class="navigation-item-title"><a href="/patients-and-visitors/medical-records">Medical Records</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/patients-and-visitors/billing" data-nav-depth="2"> <div class="navigation-item-title"><a href="/patients-and-visitors/billing"> Billing Office</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/about-us/news-center/for-media" data-nav-depth="2"> <div class="navigation-item-title"><a href="/about-us/news-center/for-media">Media Inquiries</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/contact-us" data-nav-depth="2"> <div class="navigation-item-title"><a href="/contact-us">Law Enforcement</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/contact-us" data-nav-depth="2"> <div class="navigation-item-title"><a href="/contact-us">Full Directory</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/vendor-information" data-nav-depth="2"> <div class="navigation-item-title"><a href="/vendor-information">Vendor Info</a></div> </li></ul></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="" data-nav-depth="1"> <div class="navigation-item-title">Featured <figure class=""> <img loading="lazy" src="https://www.scripps.org/sparkle-assets/preview_thumbnails/navigation_items/296/navigation_item-de1808653d7b4dc075664f97810ea708.jpg" /> </figure> <div class="navigation-item navigation-item--context"><p>Message your doctor, book appointments, pay bills, view test results and request prescription refills. <a href="https://myscripps.org/mychart/" data-document-title="false" draggable="false" target="_blank">Visit now</a></p></div></div> </li></ul></div> </li> <li data-mobile="show" class="primary-button navigation-item" data-behaviour="navigation-item" data-url="/make-an-appointment" data-nav-depth="0"> <div class="navigation-item-title"><a href="/make-an-appointment">Make an Appointment</a></div> </li> </ul></nav> <form class="sitewide-search header-search-expandable" id="sitewide_search_1732313125-049769_1" data-behaviour="header-search" data-header-search-expandable="true" action="/sitewide_searches" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" /><input name="query" id="sitewide_search_1732313125-049769_1-query" class="search-box" placeholder="Search scripps.org" autocomplete="off" type="text" /><span class="sitewide-search-with-icon"><input type="submit" name="commit" value="Search" class="search-submit" data-disable-with="Search" /></span></form> </div> </div> </div> <div id="mobile-header_1732313125-1508386_1" class="mobile-header"><div class="logo"><a class="header-logo" aria-label="Scripps Health" href="https://www.scripps.org/"></a></div><div class="header-button"><a aria-label="MAKE APPOINTMENT" href="/make-an-appointment">MAKE APPOINTMENT</a></div><div class="mobile-sitewide-search"></div><ul class="header-actions"><li class="header-action "><div class="header-action__trigger" tabindex="0" id="header-action_1732313125-1511216_1_trigger"><span class="icon icon-hamburger"></span><span class="text"></span></div><div id="header-action_1732313125-1511216_1_content" class="header-action__content"> <form class="sitewide-search header-search-box" id="sitewide_search_1732313125-1512465_2" action="/sitewide_searches" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" /><input name="query" id="sitewide_search_1732313125-1512465_2-query" class="search-box" placeholder="Search scripps.org" autocomplete="off" type="text" /><span class="sitewide-search-with-icon"><input type="submit" name="commit" value="Search" class="search-submit" data-disable-with="Search" /></span></form> <nav id="main_mobile" aria-label="Main Mobile Navigation" class="main-navigation navigation-group"><ul class="navigation-group-list"> <li data-mobile="show" class=" link navigation-item" data-behaviour="navigation-item" data-url="/physicians/find" data-nav-depth="0"> <div class="navigation-item-title"><a href="/physicians/find">Doctors & Services</a><div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><div class="navigation-item navigation-item--context"><p>Search over 2,500 Scripps physicians across dozens of specialties. See doctors' availability and book appointments online. </p><p><a href="/physicians/find" data-document-title="false" draggable="false" class="mini-button">Find a doctor</a></p></div> <li class=" link navigation-item" data-behaviour="navigation-item" data-url="" data-nav-depth="1"> <div class="navigation-item-title">Shortcuts<div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><li class="link navigation-item" data-behaviour="navigation-item" data-url="/physicians?availability=true&new_patient=true&page=1&sort=best_match" data-nav-depth="2"> <div class="navigation-item-title"><a href="/physicians?availability=true&new_patient=true&page=1&sort=best_match">Doctors with Online Scheduling</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/physicians/how-to-choose-a-doctor" data-nav-depth="2"> <div class="navigation-item-title"><a href="/physicians/how-to-choose-a-doctor">How to Choose a Doctor</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/medical-groups" data-nav-depth="2"> <div class="navigation-item-title"><a href="/medical-groups">Medical Groups</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/virtual-care" data-nav-depth="2"> <div class="navigation-item-title"><a href="/virtual-care">Virtual Care</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/about-us/who-we-are/quality" data-nav-depth="2"> <div class="navigation-item-title"><a href="/about-us/who-we-are/quality">Scripps Quality</a></div> </li></ul></div> </li><li class=" link navigation-item" data-behaviour="navigation-item" data-url="" data-nav-depth="1"> <div class="navigation-item-title">Featured Services<div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><li class=" navigation-item" data-behaviour="navigation-item" data-url="/services/primary-care" data-nav-depth="2"> <div class="navigation-item-title"><a href="/services/primary-care">Primary Care</a></div> </li><li class=" navigation-item" data-behaviour="navigation-item" data-url="/services/cancer-care" data-nav-depth="2"> <div class="navigation-item-title"><a href="/services/cancer-care">Cancer Care</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/services/heart-care" data-nav-depth="2"> <div class="navigation-item-title"><a href="/services/heart-care">Heart Care</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/services/orthopedics" data-nav-depth="2"> <div class="navigation-item-title"><a href="/services/orthopedics">Orthopedics</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/services/scripps-healthexpress-walk-in-clinic" data-nav-depth="2"> <div class="navigation-item-title"><a href="/services/scripps-healthexpress-walk-in-clinic">HealthExpress Walk-In Care</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/services" data-nav-depth="2"> <div class="navigation-item-title"><a href="/services">All Medical Services</a></div> </li></ul></div> </li></ul></div> </li> <li data-mobile="show" class=" link navigation-item" data-behaviour="navigation-item" data-url="/locations/find" data-nav-depth="0"> <div class="navigation-item-title"><a href="/locations/find">Locations</a><div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><div class="navigation-item navigation-item--context"><p>Browse more than 70 Scripps Health locations, including hospitals, doctors’ offices, walk-in clinics and specialty centers. </p><p><a href="/locations/find" data-document-title="false" draggable="false" class="mini-button">Find a location</a></p></div> <li class=" navigation-item" data-behaviour="navigation-item" data-nav-depth="1"> <div class="navigation-item-title">Shortcuts<div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><li class=" navigation-item" data-behaviour="navigation-item" data-url="/locations/hospitals" data-nav-depth="2"> <div class="navigation-item-title"><a href="/locations/hospitals">Hospitals</a></div> </li><li class=" navigation-item" data-behaviour="navigation-item" data-url="/medical-groups/scripps-clinic" data-nav-depth="2"> <div class="navigation-item-title"><a href="/medical-groups/scripps-clinic">Scripps Clinic</a></div> </li><li class=" navigation-item" data-behaviour="navigation-item" data-url="/medical-groups/scripps-coastal-medical-center" data-nav-depth="2"> <div class="navigation-item-title"><a href="/medical-groups/scripps-coastal-medical-center">Scripps Coastal Medical Center</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/locations/er" data-nav-depth="2"> <div class="navigation-item-title"><a href="/locations/er">Emergency Rooms</a></div> </li><li class=" navigation-item" data-behaviour="navigation-item" data-url="/locations/specialty-centers" data-nav-depth="2"> <div class="navigation-item-title"><a href="/locations/specialty-centers">Specialty Centers</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/locations/urgent-care" data-nav-depth="2"> <div class="navigation-item-title"><a href="/locations/urgent-care">Urgent Care</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/locations/scripps-healthexpress" data-nav-depth="2"> <div class="navigation-item-title"><a href="/locations/scripps-healthexpress">Walk-In Clinics</a></div> </li></ul></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="" data-nav-depth="1"> <div class="navigation-item-title">Featured Location <figure class=""> <img loading="lazy" src="https://www.scripps.org/sparkle-assets/preview_thumbnails/navigation_items/271/navigation_item-8bf20c8405cc324979bc9367ca7b7462.jpg" /> </figure> <div class="navigation-item navigation-item--context"><p>Scripps Coastal Medical Center San Marcos offers primary care for the entire family, plus radiology and lab services. <a href="/locations/scripps-coastal-medical-center/scripps-coastal-medical-center-san-marcos" data-document-title="false" draggable="false">Get directions</a></p></div></div> </li></ul></div> </li> <li data-mobile="show" class=" link navigation-item" data-behaviour="navigation-item" data-url="/patients-and-visitors" data-nav-depth="0"> <div class="navigation-item-title"><a href="/patients-and-visitors">Patients & Visitors</a><div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><div class="navigation-item navigation-item--context"><p>Whether you’re visiting a loved one in the hospital or getting medical care yourself, we’re here to help with parking, visiting hours, services for special needs, hotel discounts and more. </p><p><a href="/patients-and-visitors" data-document-title="false" draggable="false" class="mini-button">View resources</a></p></div> <li class=" navigation-item" data-behaviour="navigation-item" data-nav-depth="1"> <div class="navigation-item-title">Shortcuts<div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><li class="link navigation-item" data-behaviour="navigation-item" data-url="/patients-and-visitors/medical-records" data-nav-depth="2"> <div class="navigation-item-title"><a href="/patients-and-visitors/medical-records">Medical Records</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/patients-and-visitors/billing" data-nav-depth="2"> <div class="navigation-item-title"><a href="/patients-and-visitors/billing">Billing Office</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/patients-and-visitors/help-paying-your-bill" data-nav-depth="2"> <div class="navigation-item-title"><a href="/patients-and-visitors/help-paying-your-bill">Help Paying Your Bill</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="https://myscripps.org/mychart/" data-nav-depth="2"> <div class="navigation-item-title"><a href="https://myscripps.org/mychart/">MyScripps Patient Portal</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/patients-and-visitors/health-insurance-options" data-nav-depth="2"> <div class="navigation-item-title"><a href="/patients-and-visitors/health-insurance-options">Health Insurance and Medicare</a></div> </li><li class=" navigation-item" data-behaviour="navigation-item" data-url="/patients-and-visitors/visiting-hours-and-guidelines" data-nav-depth="2"> <div class="navigation-item-title"><a href="/patients-and-visitors/visiting-hours-and-guidelines">Visiting Hours</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/patients-and-visitors/medical-interpreters" data-nav-depth="2"> <div class="navigation-item-title"><a href="/patients-and-visitors/medical-interpreters">Language Services</a></div> </li></ul></div> </li></ul></div> </li> <li data-mobile="show" class=" link navigation-item" data-behaviour="navigation-item" data-url="/health-and-wellness" data-nav-depth="0"> <div class="navigation-item-title"><a href="/health-and-wellness">Wellness</a><div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><div class="navigation-item navigation-item--context"><p>Stop by San Diego Health for tips and news from Scripps experts. Watch a video, listen to a podcast or read an article designed to help you improve your life. </p><p><a href="/health-and-wellness" data-document-title="false" draggable="false" class="mini-button">Browse content</a></p></div> <li class=" navigation-item" data-behaviour="navigation-item" data-nav-depth="1"> <div class="navigation-item-title">Shortcuts<div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><li class=" navigation-item" data-behaviour="navigation-item" data-url="/events" data-nav-depth="2"> <div class="navigation-item-title"><a href="/events">Classes & Events</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/news_items" data-nav-depth="2"> <div class="navigation-item-title"><a href="/news_items">Articles</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/health-and-wellness/videos" data-nav-depth="2"> <div class="navigation-item-title"><a href="/health-and-wellness/videos">Videos & Podcasts</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/health-and-wellness/healthy-recipes" data-nav-depth="2"> <div class="navigation-item-title"><a href="/health-and-wellness/healthy-recipes">Healthy Recipes</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/health-and-wellness/email-sign-up" data-nav-depth="2"> <div class="navigation-item-title"><a href="/health-and-wellness/email-sign-up">Email Newsletter</a></div> </li></ul></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="" data-nav-depth="1"> <div class="navigation-item-title">Featured Content <figure class=""> <img loading="lazy" src="https://www.scripps.org/sparkle-assets/preview_thumbnails/navigation_items/275/navigation_item-49ea8a49cd2950ed7a0c3019f759599a.jpg" /> </figure> <div class="navigation-item navigation-item--context"><p>San Diego Health Magazine features health tips, stories about innovative care and celebrates the healthy spirit of San Diego. <a href="/san-diego-health-magazine" data-document-title="false" draggable="false">Read this issue</a></p></div></div> </li></ul></div> </li> <li data-mobile="show" class=" link navigation-item" data-behaviour="navigation-item" data-url="/about-us" data-nav-depth="0"> <div class="navigation-item-title"><a href="/about-us">About</a><div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><div class="navigation-item navigation-item--context"><p>Scripps Health is a not-for-profit, integrated health system in San Diego, California. We’re here for you. We’re here for good.</p><p><a href="/about-us/who-we-are/mission-values" data-document-title="false" draggable="false" class="mini-button">Read our mission</a></p></div> <li class=" navigation-item" data-behaviour="navigation-item" data-nav-depth="1"> <div class="navigation-item-title">Shortcuts<div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><li class="link navigation-item" data-behaviour="navigation-item" data-url="https://careers.scripps.org/" data-nav-depth="2"> <div class="navigation-item-title"><a href="https://careers.scripps.org/">Careers at Scripps</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/about-us/volunteer" data-nav-depth="2"> <div class="navigation-item-title"><a href="/about-us/volunteer">Volunteer Opportunities</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/for-health-care-professionals" data-nav-depth="2"> <div class="navigation-item-title"><a href="/for-health-care-professionals">Professional Education</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/about-us/executive-team" data-nav-depth="2"> <div class="navigation-item-title"><a href="/about-us/executive-team">Executive Team</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/research" data-nav-depth="2"> <div class="navigation-item-title"><a href="/research">Research</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/about-us/scripps-in-the-community" data-nav-depth="2"> <div class="navigation-item-title"><a href="/about-us/scripps-in-the-community">Scripps in the Community</a></div> </li></ul></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="" data-nav-depth="1"> <div class="navigation-item-title">Scripps Health Foundation <figure class=""> <img loading="lazy" src="https://www.scripps.org/sparkle-assets/preview_thumbnails/navigation_items/279/navigation_item-4eed6ca7400f2c054213759d3da57074.jpg" /> </figure> <div class="navigation-item navigation-item--context"><p>Help us transform patient care, enable key discoveries and perform lifesaving surgeries. <a href="https://giving.scripps.org/" data-document-title="false" draggable="false" target="_blank">Donate today</a></p></div></div> </li></ul></div> </li> <li data-mobile="show" class=" link navigation-item" data-behaviour="navigation-item" data-url="/contact-us" data-nav-depth="0"> <div class="navigation-item-title"><a href="/contact-us">Contact</a><div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><div class="navigation-item navigation-item--context"><p>Call <a href="tel:+18007274777" data-document-title="false" draggable="false">1-800-SCRIPPS</a> Monday - Friday, 7 am - 7 pm, to talk with our referral experts or learn about services and classes.</p><p><a href="/contact-us" data-document-title="false" draggable="false" class="mini-button">Send a message</a></p></div> <li class=" navigation-item" data-behaviour="navigation-item" data-nav-depth="1"> <div class="navigation-item-title">Shortcuts<div class="title-expander"><span class="expander-icon"></span></div></div><div class="nav-dropdown-wrapper"><ul class="nav-dropdown"><li class="link navigation-item" data-behaviour="navigation-item" data-url="/patients-and-visitors/medical-records" data-nav-depth="2"> <div class="navigation-item-title"><a href="/patients-and-visitors/medical-records">Medical Records</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/patients-and-visitors/billing" data-nav-depth="2"> <div class="navigation-item-title"><a href="/patients-and-visitors/billing"> Billing Office</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/about-us/news-center/for-media" data-nav-depth="2"> <div class="navigation-item-title"><a href="/about-us/news-center/for-media"> Media Inquiries</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/contact-us" data-nav-depth="2"> <div class="navigation-item-title"><a href="/contact-us">Law Enforcement</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/contact-us" data-nav-depth="2"> <div class="navigation-item-title"><a href="/contact-us">Full Directory</a></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="/vendor-information" data-nav-depth="2"> <div class="navigation-item-title"><a href="/vendor-information">Vendor Info</a></div> </li></ul></div> </li><li class="link navigation-item" data-behaviour="navigation-item" data-url="" data-nav-depth="1"> <div class="navigation-item-title"> Featured <figure class=""> <img loading="lazy" src="https://www.scripps.org/sparkle-assets/preview_thumbnails/navigation_items/277/navigation_item-c6cd6408828e3e7b89e9d50fb9034c5d.jpg" /> </figure> <div class="navigation-item navigation-item--context"><p>Message your doctor, book appointments, pay bills, view test results and request prescription refills. <a href="https://myscripps.org/mychart/" data-document-title="false" draggable="false" target="_blank">Visit now</a></p></div></div> </li></ul></div> </li> <li data-mobile="show" class="link navigation-item" data-behaviour="navigation-item" data-url="https://careers.scripps.org/" data-nav-depth="0"> <div class="navigation-item-title"><a href="https://careers.scripps.org/">Careers</a></div> </li> <li data-mobile="show" class="primary-button navigation-item" data-behaviour="navigation-item" data-url="https://giving.scripps.org/" data-nav-depth="0"> <div class="navigation-item-title"><a href="https://giving.scripps.org/">Give to Scripps</a></div> </li> </ul></nav> </div></li></ul></div> </div> </header> </div> <article class="leaf" id="show" role="main"> <header class="content-header"> <nav class="breadcrumbs" aria-label="Breadcrumbs"> <ul> <li><a data-behaviour="breadcrumb" href="/">Home</a></li> <li><a data-behaviour="breadcrumb" href="/events">Events</a></li> <li><a data-behaviour="breadcrumb" href="/events/virtual-tech-support">Technical Support for Virtual Events</a></li> </ul> </nav> <div class="content-title content-title--default"><h1>Technical Support for Virtual Events</h1></div> </header> <div class="container"> <div class="content"> <div class="broadcast-in-page-messages"> </div> <div class="" data-component-section="main" data-component-section-title="Main"><section class="component component--section-with-image pull-left alpha omega" id="component_be75026108" data-columns="12" data-component-behavior-id="29413b40e54008a8b21a" data-uuid="Page-10759-be75026108"> <div class="component-wrapper--classic"> <div class="component-content"> <header class="title-image" data-context-name="title"> <h2 class="linked-title--section ">How to join a Scripps webinar, online class or virtual meeting</h2> </header> <header class="title-text" data-context-name="title"> <h2 class="linked-title--section ">How to join a Scripps webinar, online class or virtual meeting</h2> </header> <div class="wysiwyg-content" data-context-name="text"><p>The virtual events offered through Scripps Health are a great way to learn about health topics and connect with others in the comfort of your home. You can interact with experts and your peers to get the answers and encouragement you need on your health journey. </p><p><br></p><p>A virtual event is a presentation, workshop or meeting held via the internet in real-time. These are sometimes called webinars (short for “web seminar”) or online classes.</p><p><br></p><p>We use the Microsoft Teams platform to host these virtual events — with your safety and security in mind. Here’s what you need to know about using Microsoft Teams to join a session with us.</p></div> </div> </div> </section><section class="component component--paragraph title-style-underline alpha omega" id="component_4097175fd2" data-columns="12" data-component-behavior-id="d7173af220fe3fa16c06" data-uuid="Page-10759-4097175fd2"><div class="component-content-container"><div class="component-backdrop" style="background-color: transparent"></div> <div class="component-content"> <div class="component-content-backdrop" style="background-color: transparent"></div> <div class="component-title"><header data-context-name="title"> <h2 class="linked-title--section ">Recommended tips for the best experience</h2> </header></div> <div class="component-text wysiwyg-content " data-context-name="text"><ul> <li> <a href="https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app" data-document-title="false" draggable="false" target="_blank">Download and install Microsoft Teams</a>. This gives you the best meeting experience. See below for instructions.</li> <li>If you prefer to join via the web, please use a computer with a modern browser (such as Edge or Chrome) to enhance the quality of the event. <a href="https://support.microsoft.com/en-us/office/use-teams-on-the-web-33f84aa9-2e8b-47ac-8676-02033454e385" data-document-title="false" draggable="false" target="_blank">View compatible browsers</a>.</li> <li>Join from a quiet, comfortable space.</li> <li>Use a headset, earbuds or headphones for the best sound quality.</li> <li>Be sure the speakers on your computer or phone are working and the volume is turned up.</li> <li>Allow yourself extra time to set up, if this is your first virtual event with us.</li> </ul></div> </div> </div></section><section class="component component--paragraph title-style-underline alpha omega" id="component_b30f494652" data-columns="12" data-component-behavior-id="c89768c91db65344f2f6" data-uuid="Page-10759-b30f494652"><div class="component-content-container"><div class="component-backdrop" style="background-color: transparent"></div> <div class="component-content"> <div class="component-content-backdrop" style="background-color: transparent"></div> <div class="component-title"><header data-context-name="title"> <h2 class="linked-title--section ">How to join the webinar, class or meeting</h2> </header></div> <div class="component-text wysiwyg-content " data-context-name="text"><p>After you sign up for a webinar, online class or virtual meeting with Scripps, you will receive a confirmation email with the event details and a link to join. </p><p><br></p><p>You can follow the steps below. You can also watch a <a href="https://support.microsoft.com/en-us/office/join-a-teams-meeting-078e9868-f1aa-4414-8bb9-ee88e9236ee4" data-document-title="false" draggable="false" target="_blank">tutorial video from Microsoft</a> to see the login process.</p></div> </div> </div></section><section class="component component--expandable-section narrow-width show-global-controls show-read_less-link alpha omega" id="component_34168757d2" data-columns="12" data-component-behavior-id="dc4d206a0df6214fe8a0" data-uuid="Page-10759-34168757d2"><nav class='global-controls' aria-label="<p>Join by computer or mobile device</p> Expandable Section"> <span class="expandable-open-all">Expand All</span> <span class="expandable-close-all">Collapse All</span> </nav> <div class="component-content"> <header data-context-name="title" class="expandable-title"> <h2 class="linked-title--subsection ">Join by computer or mobile device</h2> <div class="icon-wrapper"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 320" enable-background="new 0 0 320 320"><path d="M240 154h-74v-74c0-3.3-2.7-6-6-6s-6 2.7-6 6v74h-74c-3.3 0-6 2.7-6 6s2.7 6 6 6h74v74c0 3.3 2.7 6 6 6s6-2.7 6-6v-74h74c3.3 0 6-2.7 6-6s-2.7-6-6-6z"/></svg> </div> </header> <div class="expandable-body"> <div class="wysiwyg-content" data-context-name="text"><ol> <li> <strong>Click on the “Webinar URL” link</strong> in the email from Scripps.</li> <li> <strong>Choose how you want to join the Teams meeting.</strong> Your options will be:</li> <li class="ql-indent-1"> <strong>Download the app.</strong> Desktop app and mobile app are both available. This is the recommended way to join because it offers you the best experience. <a href="https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app" data-document-title="false" draggable="false" target="_blank">Download Microsoft Teams</a>.</li> <li class="ql-indent-1"> <strong>Continue on this browser / Join on the web instead.</strong> This option is available for desktop or laptop computers. No download or installation required. Just enter your name to join the meeting as a guest. Please note, if you are on an Apple device, some features of Teams might not be available in older versions of Safari and you may need to update your browser or install a <a href="https://support.microsoft.com/en-us/office/use-teams-on-the-web-33f84aa9-2e8b-47ac-8676-02033454e385" data-document-title="false" draggable="false" target="_blank">compatible browser</a>, such as Chrome.</li> <li class="ql-indent-1"> <strong>Open your Teams app</strong> if you already have the app on your device.</li> <li> <strong>Choose your audio and video settings</strong> once the meeting window appears.</li> <li class="ql-indent-1">Click to turn your camera to the “on” position if you would like your face to appear in the meeting’s video feed.</li> <li class="ql-indent-1">Click to turn your audio to the “on” position if you are expected to speak during this meeting. You will be able to mute and unmute yourself during the meeting. </li> <li> <strong>Enter your name</strong> as you would like it to appear to the meeting organizer and moderator.</li> <li> <strong>Click “Join now.” </strong>If the meeting has not yet started, you will see a screen that says, “Someone in the meeting will let you in soon.” Please use this time to double-check on screen your video and audio settings. Once the meeting is started you will be admitted.</li> <li>To ask a question, click the chat icon. A window will appear on your right‐hand side. You can type your questions in at any time during the presentation. You may also see a “Raise your hand” icon. Your meeting organizer will tell you if this function will be used during your meeting.</li> </ol></div> <nav class='read-less-link'> <span class="expandable-close" href="#">Read Less</span> </nav> </div> </div> </section><section class="component component--expandable-section narrow-width show-read_less-link hide-global-controls alpha omega" id="component_192102a6d4" data-columns="12" data-component-behavior-id="053bc0592e3d2f4709a9" data-uuid="Page-10759-192102a6d4"><nav class='global-controls' aria-label="<p>Join by phone only</p> Expandable Section"> <span class="expandable-open-all">Expand All</span> <span class="expandable-close-all">Collapse All</span> </nav> <div class="component-content"> <header data-context-name="title" class="expandable-title"> <h2 class="linked-title--subsection ">Join by phone only</h2> <div class="icon-wrapper"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 320" enable-background="new 0 0 320 320"><path d="M240 154h-74v-74c0-3.3-2.7-6-6-6s-6 2.7-6 6v74h-74c-3.3 0-6 2.7-6 6s2.7 6 6 6h74v74c0 3.3 2.7 6 6 6s6-2.7 6-6v-74h74c3.3 0 6-2.7 6-6s-2.7-6-6-6z"/></svg> </div> </header> <div class="expandable-body"> <div class="wysiwyg-content" data-context-name="text"><p>Some virtual classes might allow you to join by phone (no video capabilities, sound only). To join by phone, please follow these steps:</p><p><br></p><ol> <li> <strong>Dial the phone number</strong> in the confirmation email from Scripps.</li> <li> <strong>When prompted, enter the conference ID</strong> from the confirmation email. </li> </ol><p><br></p><p>Please note, you will be muted upon entry. If you would like to ask a question, press *6 before speaking.</p></div> <nav class='read-less-link'> <span class="expandable-close" href="#">Read Less</span> </nav> </div> </div> </section><section class="component component--paragraph title-style-underline alpha omega" id="component_5d31f158d6" data-columns="12" data-component-behavior-id="edf431800edd2740fd38" data-uuid="Page-10759-5d31f158d6"><div class="component-content-container"><div class="component-backdrop" style="background-color: transparent"></div> <div class="component-content"> <div class="component-content-backdrop" style="background-color: transparent"></div> <div class="component-text wysiwyg-content " data-context-name="text"><p> </p></div> </div> </div></section><section class="component component--paragraph title-style-underline alpha omega" id="component_cd86e09fa0" data-columns="12" data-component-behavior-id="354c30e904992e0bc498" data-uuid="Page-10759-cd86e09fa0"><div class="component-content-container"><div class="component-backdrop" style="background-color: transparent"></div> <div class="component-content"> <div class="component-content-backdrop" style="background-color: transparent"></div> <div class="component-text wysiwyg-content " data-context-name="text"><p>These instructions are also available in PDF versions, with screenshots, that you can save for reference:</p><p><br></p><ul> <li> <a title="Microsoft Teams Instructions for Webinars, Lectures and Classes (Audience Muted)" target="_blank" class="pdf" href="//www.scripps.org/sparkle-assets/documents/microsoft-teams-instructions-for-webinars-and-classes.pdf">Microsoft Teams Instructions for Webinars, Lectures and Classes (Audience Muted)</a> <span class="file-info pdf-label">(PDF, 320 KB)</span> </li> <li> <a title="Microsoft Teams Instructions for Support Groups and Meetings" target="_blank" class="pdf" href="//www.scripps.org/sparkle-assets/documents/microsoft-teams-instructions-for-support-groups-and-meetings.pdf">Microsoft Teams Instructions for Support Groups and Meetings</a> <span class="file-info pdf-label">(PDF, 340 KB)</span> </li> </ul></div> </div> </div></section><section class="component component--paragraph title-style-underline alpha omega" id="component_1fe9703567" data-columns="12" data-component-behavior-id="3b451f73bc2a3f887646" data-uuid="Page-10759-1fe9703567"><div class="component-content-container"><div class="component-backdrop" style="background-color: transparent"></div> <div class="component-content"> <div class="component-content-backdrop" style="background-color: transparent"></div> <div class="component-title"><header data-context-name="title"> <h2 class="linked-title--section ">FAQs</h2> </header></div> <div class="component-text wysiwyg-content " data-context-name="text"><p>To help ensure your virtual event is successful and enjoyable, we have answered some common questions. For other questions, please contact the meeting organizer. Please note, the meeting organizer might not be available once the virtual event has started.</p></div> </div> </div></section><section class="component component--expandable-section narrow-width show-read_less-link show-global-controls alpha omega" id="component_ee1e0a4409" data-columns="12" data-component-behavior-id="17a4d5462f662cdb0efb" data-uuid="Page-10759-ee1e0a4409"><nav class='global-controls' aria-label="<p>How do I log in to the webinar, class or meeting?</p> Expandable Section"> <span class="expandable-open-all">Expand All</span> <span class="expandable-close-all">Collapse All</span> </nav> <div class="component-content"> <header data-context-name="title" class="expandable-title"> <h2 class="linked-title--subsection ">How do I log in to the webinar, class or meeting?</h2> <div class="icon-wrapper"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 320" enable-background="new 0 0 320 320"><path d="M240 154h-74v-74c0-3.3-2.7-6-6-6s-6 2.7-6 6v74h-74c-3.3 0-6 2.7-6 6s2.7 6 6 6h74v74c0 3.3 2.7 6 6 6s6-2.7 6-6v-74h74c3.3 0 6-2.7 6-6s-2.7-6-6-6z"/></svg> </div> </header> <div class="expandable-body"> <div class="wysiwyg-content" data-context-name="text"><p>After you sign up for a webinar or virtual event with Scripps, you will receive a confirmation email with the event details and a link to join. Click on the “Webinar URL” link in the email from Scripps, then follow the prompts.</p><p><br></p><p>For the best meeting experience, we recommend you <a href="https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app" data-document-title="false" draggable="false" target="_blank">download and install Microsoft Teams</a>. It is available for desktop/laptop computers as well as mobile devices. This download is optional.</p><p><br></p><p>If you cannot find your confirmation email, please contact the meeting organizer or call us at <span class="phone-number" title="800-727-4777"><a class="telephone-link" href="tel:+18007274777">800-727-4777</a></span>.</p></div> <nav class='read-less-link'> <span class="expandable-close" href="#">Read Less</span> </nav> </div> </div> </section><section class="component component--expandable-section narrow-width show-read_less-link hide-global-controls alpha omega" id="component_db79ee613b" data-columns="12" data-component-behavior-id="78cdeab4ce00fddc1a50" data-uuid="Page-10759-db79ee613b"><nav class='global-controls' aria-label="<p>Why don't I hear any sound?</p> Expandable Section"> <span class="expandable-open-all">Expand All</span> <span class="expandable-close-all">Collapse All</span> </nav> <div class="component-content"> <header data-context-name="title" class="expandable-title"> <h2 class="linked-title--subsection ">Why don't I hear any sound?</h2> <div class="icon-wrapper"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 320" enable-background="new 0 0 320 320"><path d="M240 154h-74v-74c0-3.3-2.7-6-6-6s-6 2.7-6 6v74h-74c-3.3 0-6 2.7-6 6s2.7 6 6 6h74v74c0 3.3 2.7 6 6 6s6-2.7 6-6v-74h74c3.3 0 6-2.7 6-6s-2.7-6-6-6z"/></svg> </div> </header> <div class="expandable-body"> <div class="wysiwyg-content" data-context-name="text"><p>If you are on a device like a laptop, the device might have its own mute buttons for the speakers and microphone. Look for these buttons on the keyboard or elsewhere on your device and make sure the speakers are not muted.</p><p><br></p><p>If you are using a headset or earbuds, check the mute/unmute buttons on those as well.</p></div> <nav class='read-less-link'> <span class="expandable-close" href="#">Read Less</span> </nav> </div> </div> </section><section class="component component--expandable-section narrow-width show-read_less-link hide-global-controls alpha omega" id="component_df2f95c6f1" data-columns="12" data-component-behavior-id="3f921d5a58dd9e7e1f83" data-uuid="Page-10759-df2f95c6f1"><nav class='global-controls' aria-label="<p>Why can’t other people hear me?</p> Expandable Section"> <span class="expandable-open-all">Expand All</span> <span class="expandable-close-all">Collapse All</span> </nav> <div class="component-content"> <header data-context-name="title" class="expandable-title"> <h2 class="linked-title--subsection ">Why can’t other people hear me?</h2> <div class="icon-wrapper"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 320" enable-background="new 0 0 320 320"><path d="M240 154h-74v-74c0-3.3-2.7-6-6-6s-6 2.7-6 6v74h-74c-3.3 0-6 2.7-6 6s2.7 6 6 6h74v74c0 3.3 2.7 6 6 6s6-2.7 6-6v-74h74c3.3 0 6-2.7 6-6s-2.7-6-6-6z"/></svg> </div> </header> <div class="expandable-body"> <div class="wysiwyg-content" data-context-name="text"><p>If you are trying to ask a question or make a comment but people can’t hear you, it may be because the meeting organizer or moderator has muted all participants. This allows us to host the meeting smoothly without interruptions. </p><p><br></p><p>If you would like to ask a question, click the chat icon. A window will appear on your right‐hand side. You can type your questions in at any time during the presentation. You may also see a “Raise your hand” icon. Your meeting organizer or moderator will communicate if this function will be used during your meeting.</p><p><br></p><p>If you are in an online support group or other event where you are encouraged to talk and participate but people can’t hear you, you might be on mute. In your call, check the microphone icon within Teams. If there is line through the microphone, then you are currently on mute (silenced). Click the microphone icon to unmute yourself.</p></div> <nav class='read-less-link'> <span class="expandable-close" href="#">Read Less</span> </nav> </div> </div> </section><section class="component component--expandable-section narrow-width show-read_less-link hide-global-controls alpha omega" id="component_07ffab82ef" data-columns="12" data-component-behavior-id="740a72587c19fae2ccc9" data-uuid="Page-10759-07ffab82ef"><nav class='global-controls' aria-label="<p>Why don’t I see the person speaking?</p> Expandable Section"> <span class="expandable-open-all">Expand All</span> <span class="expandable-close-all">Collapse All</span> </nav> <div class="component-content"> <header data-context-name="title" class="expandable-title"> <h2 class="linked-title--subsection ">Why don’t I see the person speaking?</h2> <div class="icon-wrapper"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 320" enable-background="new 0 0 320 320"><path d="M240 154h-74v-74c0-3.3-2.7-6-6-6s-6 2.7-6 6v74h-74c-3.3 0-6 2.7-6 6s2.7 6 6 6h74v74c0 3.3 2.7 6 6 6s6-2.7 6-6v-74h74c3.3 0 6-2.7 6-6s-2.7-6-6-6z"/></svg> </div> </header> <div class="expandable-body"> <div class="wysiwyg-content" data-context-name="text"><p>To see other people in your meeting, they need to turn their cameras to the “on” position. Please note, some webinars and virtual events may not include video. Those events may allow you to see a presentation (slides) while hearing someone speak, without a video feed of the person talking.</p></div> <nav class='read-less-link'> <span class="expandable-close" href="#">Read Less</span> </nav> </div> </div> </section><section class="component component--expandable-section narrow-width show-read_less-link hide-global-controls alpha omega" id="component_dfb0dff407" data-columns="12" data-component-behavior-id="3c142f8a48ba7d3e6e03" data-uuid="Page-10759-dfb0dff407"><nav class='global-controls' aria-label="<p>Can I call in by phone?</p> Expandable Section"> <span class="expandable-open-all">Expand All</span> <span class="expandable-close-all">Collapse All</span> </nav> <div class="component-content"> <header data-context-name="title" class="expandable-title"> <h2 class="linked-title--subsection ">Can I call in by phone?</h2> <div class="icon-wrapper"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 320" enable-background="new 0 0 320 320"><path d="M240 154h-74v-74c0-3.3-2.7-6-6-6s-6 2.7-6 6v74h-74c-3.3 0-6 2.7-6 6s2.7 6 6 6h74v74c0 3.3 2.7 6 6 6s6-2.7 6-6v-74h74c3.3 0 6-2.7 6-6s-2.7-6-6-6z"/></svg> </div> </header> <div class="expandable-body"> <div class="wysiwyg-content" data-context-name="text"><p>Yes, some virtual classes might allow you to join by phone (no video capabilities, sound only). To join by phone, please follow these steps:</p><p><br></p><ol> <li> <strong>Dial the phone number</strong> in the confirmation email from Scripps.</li> <li> <strong>When prompted, enter the conference ID</strong> from the confirmation email. </li> </ol><p><br></p><p>Please note, you will be muted upon entry. If you would like to ask a question, press *6 before speaking.</p></div> <nav class='read-less-link'> <span class="expandable-close" href="#">Read Less</span> </nav> </div> </div> </section><section class="component component--expandable-section narrow-width show-read_less-link hide-global-controls alpha omega" id="component_c13e9aaa5a" data-columns="12" data-component-behavior-id="993a6eb5b5fd88769c98" data-uuid="Page-10759-c13e9aaa5a"><nav class='global-controls' aria-label="<p>Do I need special computer equipment?</p> Expandable Section"> <span class="expandable-open-all">Expand All</span> <span class="expandable-close-all">Collapse All</span> </nav> <div class="component-content"> <header data-context-name="title" class="expandable-title"> <h2 class="linked-title--subsection ">Do I need special computer equipment?</h2> <div class="icon-wrapper"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 320" enable-background="new 0 0 320 320"><path d="M240 154h-74v-74c0-3.3-2.7-6-6-6s-6 2.7-6 6v74h-74c-3.3 0-6 2.7-6 6s2.7 6 6 6h74v74c0 3.3 2.7 6 6 6s6-2.7 6-6v-74h74c3.3 0 6-2.7 6-6s-2.7-6-6-6z"/></svg> </div> </header> <div class="expandable-body"> <div class="wysiwyg-content" data-context-name="text"><p>For the best meeting experience, we recommend you <a href="https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app" data-document-title="false" draggable="false" target="_blank">download and install Microsoft Teams</a>. It is available for desktop/laptop computers as well as mobile devices. This download is optional.</p><p><br></p><p>If you prefer to join via the web, please use a computer with a modern browser (such as Edge or Chrome) to enhance the quality of the event. </p><p><br></p><p>If you are on an Apple device, some features of Teams might not be available in older versions of Safari. You may need to update your Safari browser or you may need to install a <a href="https://support.microsoft.com/en-us/office/use-teams-on-the-web-33f84aa9-2e8b-47ac-8676-02033454e385" data-document-title="false" draggable="false" target="_blank">compatible browser</a>.</p></div> <nav class='read-less-link'> <span class="expandable-close" href="#">Read Less</span> </nav> </div> </div> </section><section class="component component--expandable-section narrow-width show-read_less-link hide-global-controls alpha omega" id="component_80be9fe1f1" data-columns="12" data-component-behavior-id="e7b6e8e336ebe49a7244" data-uuid="Page-10759-80be9fe1f1"><nav class='global-controls' aria-label="<p>Will the event link expire?</p> Expandable Section"> <span class="expandable-open-all">Expand All</span> <span class="expandable-close-all">Collapse All</span> </nav> <div class="component-content"> <header data-context-name="title" class="expandable-title"> <h2 class="linked-title--subsection ">Will the event link expire?</h2> <div class="icon-wrapper"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 320" enable-background="new 0 0 320 320"><path d="M240 154h-74v-74c0-3.3-2.7-6-6-6s-6 2.7-6 6v74h-74c-3.3 0-6 2.7-6 6s2.7 6 6 6h74v74c0 3.3 2.7 6 6 6s6-2.7 6-6v-74h74c3.3 0 6-2.7 6-6s-2.7-6-6-6z"/></svg> </div> </header> <div class="expandable-body"> <div class="wysiwyg-content" data-context-name="text"><p>The meeting link sent from Scripps is unique and will expire when the event is over. Please do not reuse old links.</p></div> <nav class='read-less-link'> <span class="expandable-close" href="#">Read Less</span> </nav> </div> </div> </section><section class="component component--expandable-section narrow-width show-read_less-link hide-global-controls alpha omega" id="component_5bf9ea2d86" data-columns="12" data-component-behavior-id="e4893fc8f1108cfab42e" data-uuid="Page-10759-5bf9ea2d86"><nav class='global-controls' aria-label="<p>Is the event being recorded?</p> Expandable Section"> <span class="expandable-open-all">Expand All</span> <span class="expandable-close-all">Collapse All</span> </nav> <div class="component-content"> <header data-context-name="title" class="expandable-title"> <h2 class="linked-title--subsection ">Is the event being recorded?</h2> <div class="icon-wrapper"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 320" enable-background="new 0 0 320 320"><path d="M240 154h-74v-74c0-3.3-2.7-6-6-6s-6 2.7-6 6v74h-74c-3.3 0-6 2.7-6 6s2.7 6 6 6h74v74c0 3.3 2.7 6 6 6s6-2.7 6-6v-74h74c3.3 0 6-2.7 6-6s-2.7-6-6-6z"/></svg> </div> </header> <div class="expandable-body"> <div class="wysiwyg-content" data-context-name="text"><p>Microsoft Teams has the ability to record meetings so that educational sessions can be shared and played on-demand. Your meeting organizer or moderator will communicate if this function will be used during your meeting.</p></div> <nav class='read-less-link'> <span class="expandable-close" href="#">Read Less</span> </nav> </div> </div> </section></div> <div data-behaviour="ajax-content" data-ajax-content-url="https://www.scripps.org/related_content/Page/10759/affiliated"></div> </div> <aside id="sidebar" class="content-sidebar"> <div class="" data-component-section="sidebar" data-component-section-title="Sidebar"><section class="component component--section-with-image pull-left alpha omega" id="component_d665887ee2" data-columns="12" data-component-behavior-id="f827c0d332bfff4cff80" data-uuid="Page-10759-d665887ee2" data-cta="primary"> <div class="component-wrapper--classic"> <div class="component-content"> <header class="title-image" data-context-name="title"> <h2 class="linked-title--section ">Register for an event</h2> </header> <header class="title-text" data-context-name="title"> <h2 class="linked-title--section ">Register for an event</h2> </header> <div class="wysiwyg-content" data-context-name="text"><p>We’re adding more dates and topics for webinars and virtual events in the coming months. 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