General Data Protection Regulation (GDPR)

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icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/14eA5APi3kggso_1kfYZuGHokqdg67ftyOt0WDiTto0I/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Travel Events - 2</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1dt8D19PSTx0F1lZfUO7PV3_XMhpCYrxId8HaPxUYP-0/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Ride Sharing Events</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1Bku46znWrL0bYms-yPB-QTkck9-AI4L23WAMWr3Zntc/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Video Streaming Events</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1AGs0DwA4EP7KS7NeReCMFYu_jRyhp6a5cE1KytjtC4g/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Telecom Events</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1F4NntQ4CNAWwUWK6bv_ciVQ8T9fjGNVdODEAHQdgOSw/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Food Tech</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1swPaifzOaclu-R-aVdcc0gKZE0rxRCnO8XB405ENXFU/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Fintech Events</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1ILN68sBfMtI8ycs31-nywyKnsugz0wksuZQQvLYFvNI/edit?usp=sharing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Gaming</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/event-design"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Event Design</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-users"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Access Management" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Access Management</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-users"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage Users</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/role-based-access-control"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Role-Based Access Control</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/security-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Security Overview" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Security Overview</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ip-whitelisting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IP Whitelisting</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/account-2fa"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Two-Factor Authentication (2FA)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/single-sign-on-sso"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Single Sign On (SSO)</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/session-analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Session Analytics</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/go-live-checklist"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Go Live Checklist" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Go Live Checklist</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/marketer-go-live-checklist"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Marketer Go Live Checklist</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://developer.clevertap.com/docs/developer-go-live-checklist"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Developer Go Live Checklist</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/calendar-widgets"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Calendar Widgets</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Clever.AI</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/ask"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Ask</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/scribe"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Scribe" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Scribe</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-write-prompts-for-scribe"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to Write Effective Prompts for Scribe</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sample-syntaxes-for-scribe-prompts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Sample Syntaxes for Writing Prompts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/scribe-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Scribe FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/intellinode"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IntelliNODE</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/recommendations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Recommendations</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Segmentation</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/find-people"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Find People</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Segments" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Segments</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/segments#create-live-user-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Live Segments</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/segments#create-past-behavior-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Past Behavior Segments</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/psychographic-segmentation"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Psychographic Segments</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intent-based-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intent-Based Segments</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-list-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom List Segment</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/segments#include-and-exclude-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Include/Exclude Segments</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/rfm"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">RFM Analysis</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Behavioral Analytics</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/simple-reports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Boards" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Boards</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/snapshot-board"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Snapshot</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/today-view"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Today View</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mobile-app-view"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mobile App View</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/uninstalls-view"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Uninstalls View</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/revenue-view"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Revenue View</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/nps-board"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">NPS Board</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-dashboards"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Dashboards</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/events-analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analyze Events</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/cohorts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Cohorts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/funnels"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Funnels" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Funnels</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/flows-tab"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Flows Tab</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/trends"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Trends</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/pivots"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Pivots</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/flows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Flows" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Flows</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/funnels-vs-flows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Funnels vs. Flows: Finding the Best Fit</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/real-impact"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Real Impact</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/exporting-clevertap-data-for-risk-ratio-analysis"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Use Case" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Use Case</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/exporting-clevertap-data-for-risk-ratio-analysis"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Exporting Data for Risk-Ratio Analysis</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Engagement Channels</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Push Notification" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Push Notification</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-push-notification"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Setup" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/push-optimize-delivery"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Optimize Delivery</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/rendermax"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">RenderMax</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/collapse-key"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Collapse Key</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-messages-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/test-push-notifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Test Push Notifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/post-action-webhooks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Post Action Webhooks</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/push-campaign-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Push Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-faqs-push-notifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Push Notifications: Troubleshooting and FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/in-app"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for In-App" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">In-App</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-in-app"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-inapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/in-app-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">In-App Editor</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-inapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/in-app-campaign-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">In-App Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-faqs-inapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">In-App: Troubleshooting and FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Setup" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/appsflyer-onelink"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AppsFlyer OneLink</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/font-manager"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Font Manager</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-email-preferences"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage Email Preferences</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-system-email-preference-center"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage System Email Preference Center</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-custom-email-preference-center-1"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage Custom Email Preference Center</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/one-click-unsubscribe"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">One-Click Unsubscribe</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/group-unsubscribe"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Group Unsubscribe</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/handling-unsubscribes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Handling Unsubscribes</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-editor-templates"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Editor</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ampforemail"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AMP For Email</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/gmail-promotional-annotations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Gmail Promotional Annotations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-preheader"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Preheader</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/override-link-tracking"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Override Link Tracking</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/track-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Track Email</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Campaign Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email Best Practices" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Best Practices</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-sender-authentication"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Sender Authentication</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-sender-reputation"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Sender Reputation</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ip-warmup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IP Warmup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/configuring-sign-in-with-apple"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Configuring Sign in with Apple: Hide my email</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ssl-click-tracking"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SSL Click Tracking</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-sunsetting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Sunsetting</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-seed-testing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Seed Testing</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/brand-indicators-for-message-identification"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Brand Indicators for Message Identification</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email: Troubleshooting & FAQs" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email: Troubleshooting & FAQs</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-open-click-tracking"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Unusually High Email Opens and Clicks</span></span></a></li></ul></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Push" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Push</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-web-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-web-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-web-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-push-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Push Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-pop-up"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Pop-up" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Pop-up</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-web-popup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-pop-up-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Pop-up Editor</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-web-popup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-popup-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Pop-up Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/user-ratings"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analysing User Ratings in Analytics</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-exit-intent-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Exit Intent" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Exit Intent</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-web-exit-intent"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-web-exit-intent"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-exit-intent-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Exit Intent Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Native Display" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Native Display</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-personalization-setup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display-create-message"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Native Display Editor</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display-personalize"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Native Display Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Inbox" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Inbox</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-inbox-setup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Inbox Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-inbox-create-message"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-web-inbox-message"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li></ul></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/app-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for App Inbox" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">App Inbox</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-app-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-app-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-app-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/app-inbox-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">App Inbox Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-faqs-app-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">App Inbox: Troubleshooting and FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Native Display" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Native Display</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/native-display-campaign-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Native Display Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for WhatsApp" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Setup" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-message-templates"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp Message Templates</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp Editor</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-subscription-management"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp Subscription Management</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp: Troubleshooting & FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for SMS" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-regulations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS Regulations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/regulation-impact"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Regulation Impact</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS: Troubleshooting & FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/webhooks-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Webhooks" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Webhooks</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-webhooks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-webhook"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-webhooks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/webhooks-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Webhooks Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/slack-webhook-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Webhook Slack Alerts</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/signed-call"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Signed Call™" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Signed Call™</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/signed-call-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Signed Call™ Use Cases" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Signed Call™ Use Cases</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ride-hailing-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Ride Hailing Use Cases</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/last-mile-delivery-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Last-Mile Delivery Use Cases</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/fintech-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Fintech Use Cases</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/export-call-records-to-s3"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Export Call Records to S3</span></span></a></li></ul></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/google-adwords"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Google Ads" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Ads</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-google-adwords"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-adwords"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-google-adwords"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Ads: Troubleshooting & FAQs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/google-ads-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Ads Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/facebook-audiences"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Facebook Audiences" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Facebook Audiences</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-facebook-audiences"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-fb-audience"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/facebook-audience-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Facebook Audiences Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/tiktok-remarketing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for TikTok Remarketing" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TikTok Remarketing</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-tiktok-remarketing-in-clevertap"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup TikTok Remarketing Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-remarketing-campaign"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create TikTok Remarketing Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/tiktok-remarketing-campaign-metrics-and-errors"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TikTok Remarketing Campaign Metrics and Errors</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/tiktok-remarketing-troubleshooting-and-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TikTok Remarketing Troubleshooting and FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/amazon-eventbridge-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Amazon Eventbridge" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amazon Eventbridge</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/stats-for-amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/segment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Segment" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Segment</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-segment"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-segment"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-segment"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/segment-campaign-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/mparticle"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for mParticle" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">mParticle</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-for-data-export"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message_mparticle"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-mparticle"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/stats_mparticle"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Stats</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">CONTENT MANAGER</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/content-manager"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content Manager</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/content-manager-files"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content Manager Files</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/content-manager-templates"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content Manager Templates</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/image-specifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Image Specifications</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">HYPER PERSONALIZATION</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-all"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Personalize Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/linked-content"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Linked Content</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/liquid-tags"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Liquid Tags</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/catalog-send-time-personalization"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Catalog Send-Time Personalization</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/campaign-id-personalization"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Campaign ID Personalization</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/recommendations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Recommendations" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Recommendations</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/creating-a-recommendations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create a Recommendation</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-campaigns-using-recommendations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Campaigns using Recommendations</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/catalog"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Catalogs" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Catalogs</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/catalog-data-ingestion"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Catalog Data Ingestion</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/bulletins"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Bulletins</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/external-trigger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">External Trigger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/comprehensive-guide-to-engage-with-users"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Comprehensive Guide to Engage With Users</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Campaigns</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/intro-to-campaigns"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Campaign Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/notification-delivery-options"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Notification Delivery Options</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/campaign-approval-workflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Campaign Approval Workflow</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/campaign-reports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Campaign Reports</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/control-groups"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Control Groups</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/ab-multivariate-testing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Advanced Capabilities" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced Capabilities</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ab-multivariate-testing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A/B & Multivariate Testing</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/messaging-frequency-caps"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Messaging Frequency Caps</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/recommended-delay"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Recommended Delay for Inaction Campaigns</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/regex"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Regex Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/best-time"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Best Time Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/constant-property"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Constant Event Property</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/conversations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Conversations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/image-specifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Image Specifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/geofencing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Geofencing Campaign</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Journeys</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/journeys-list"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journeys List</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/journey-concepts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Journey Concepts" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Concepts</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/journey-states"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey States</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-journey"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create a Journey" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create a Journey</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-journey"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setting Up a Journey</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/define-goals"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Define Goals</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/define-entry-segment"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Define Entry Segment</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/construct-a-journey"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Define Journey Path</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalization-in-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalization in Journeys</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/taking-a-journey-live"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Publish a Journey</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/delivery-preferences-within-journey-nodes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Delivery Preferences within Journey Nodes</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/journey-operations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Journey Operations" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Operations</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/align-journey-nodes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Align Journey Nodes</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/archive-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Archive Journeys</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/filter-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Filter Journeys</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/journey-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Journey Use Cases" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Use Cases</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/use-case-1-score-a-customer-using-past-behaviour-segment-journey"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Use Case 1: Score a Customer Using Past Behaviour Segment Journey</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/use-case-2-recover-abandoned-cart-using-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Use Case 2: Recover Abandoned Cart Using Journeys</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/intellinode"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for IntelliNODE" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IntelliNODE</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-path-intellinode-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create an IntelliNODE Journey</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intellinode-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IntelliNODE Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intellinode-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IntelliNODE Use Cases</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intellinode-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IntelliNODE FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/viewing-statistics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Journey Performance" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Performance</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/node-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Node Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/engagement-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Engagement Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/journey-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/viewing-journey-reports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Viewing Journey Reports</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey: Troubleshooting and FAQs</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Product Experiences</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/product-experiences-nextgen"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Product Experiences Next Gen" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product Experiences Next Gen</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/product-ab-tests"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Product A/B Tests" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product A/B Tests</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-ab-tests"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create A/B Tests</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ab-test-results"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A/B Test Results</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ab-test-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A/B Test: Best Practices</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ab-test-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A/B Test: FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/remote-config"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Remote Config</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/product-experiences"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Product Experiences (Legacy)" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product Experiences (Legacy)</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/product-experiences-setup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product Experiences (Legacy) Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/product-exp-ab-tests"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product A/B Tests (Legacy)</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Partner Guide</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/technology-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Technology Partners</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/become-a-partner"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Become a Technical Partner</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/analytics-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Analytics Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analytics Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/amplitude"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Amplitude" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amplitude</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amplitude-cohort-import"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amplitude Import (Cohort)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amplitude-export"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amplitude Export</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amplitude-event-streaming"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amplitude Event Streaming</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/mixpanel"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Mixpanel" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mixpanel</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mixpanel-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mixpanel Import (Cohort)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mixpanel-export"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mixpanel Export</span></span></a></li></ul></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/attribution"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Attribution Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Attribution Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/adjust"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adjust</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/airbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Airbridge</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/apptrove"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AppTrove by Trackier</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/appsflyer"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AppsFlyer</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/branch"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Branch</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/singular-apsalar"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Singular</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/generic-attribution-partner"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generic Attribution Partner</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/contextual-location-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Contextual Location Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Contextual Location Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/open-weather"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">OpenWeather</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/crm"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Customer Relationship Management" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Customer Relationship Management</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/hubspot-via-zapier"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">HubSpot (via Zapier)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/instapage-via-zapier"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Instapage (via Zapier)</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/crash-analytics-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Crash Analytics Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Crash Analytics Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/omnissa-intelligence-apteligent"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Omnissa Intelligence (Apteligent)</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/customer-data-platform"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Customer Data Platform" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Customer Data Platform</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/census"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Census</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/hightouch"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">HighTouch</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/mparticle-2"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for mParticle" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">mParticle</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mparticle-export"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">mParticle Export</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mparticle-import-audience"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">mParticle Import (Audience)</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/rudderstack"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">RudderStack</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/segmentcom"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Segment</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/treasuredata-cdp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Treasure Data</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/data-warehouse"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Data Warehouse" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Data Warehouse</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amazon EventBridge</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/data-export-to-aws-s3"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AWS S3</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/bigquery"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">BigQuery</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/data-export-to-gcp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Cloud Platform (GCP)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/microsoft-azure"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Microsoft Azure</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/status-alerts-for-exports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Status Alerts for Exports</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/dynamic-content-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Dynamic Content Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Dynamic Content Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/storyly"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Storyly</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/e-commerce"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for E-Commerce" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">E-Commerce</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/shopify"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Shopify</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amazon-simple-email-service"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amazon Simple Email Service</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mandrill"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mandrill</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/postmark"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Postmark</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sendgrid"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Sendgrid</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/generic-smtp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generic SMTP</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deeplinking-with-branch"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Deeplinking with Branch</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email_providers_operations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Provider Operations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/enabling-previews"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Enable Email Inbox Previews</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/gmail-google-apps"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Gmail/Google Apps</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/handling-unsubscribes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Handling Unsubscribes</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/override-link-tracking"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Override Link Tracking</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/messaging-template"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email Templates" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Templates</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/alpaco"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Alpaco</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/stripo"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Stripo</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/taxi-for-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Taxi for Email</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email-validator-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email Validator Partner" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Validator Partner</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/clearout"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Clearout</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/import"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Import" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Import</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/imports-via-sftp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Imports via SFTP</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/csv-upload"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">CSV Upload</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/payments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Payments" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Payments</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/revenuecat"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">RevenueCat</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email-lokalisation-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Localization Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Localization Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/crowdin"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Crowdin</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/lokalise"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Lokalise</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/loyalty-partner"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Loyalty Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Loyalty Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/talonone"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Talon.One</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voucherify"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Voucherify</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/messenger-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Messenger Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Messenger Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/line-messenger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">LINE Messenger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sendbird-business-messaging"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Sendbird Business Messaging</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/remarketing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Remarketing" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Remarketing</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/facebook-lead-ads-via-zapier"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Facebook Lead Ads (via Zapier)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/facebook-audience-network-1"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Facebook Audience Network</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/google-adwords-remarketing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Ads Remarketing</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/tiktok-remarketing-1"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TikTok Remarketing</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for SMS" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">BulkSMS</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/exotel"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Exotel</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/msg91"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">MSG91</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/netcore"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Netcore</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/nexmo"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Nexmo/Voynage</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Nimbus SMS</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Plivo</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMSINDIAHUB</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TextLocal</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/times-mobile"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Times Mobile</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/twilio"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Twilio</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generic SMS</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-provider-operations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS Provider Operations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/infobip-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Infobip</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/onextel-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">OneXtel SMS</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/support-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Support Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Support Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/zendesk"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Zendesk</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/social"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for WhatsApp" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/clevertap-bsp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">CleverTap</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/gupshup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Gupshup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/generic-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generic WhatsApp</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/exotel-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Exotel</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/haptik"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Haptik</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/infobip"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Infobip</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/kaleyra"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Kaleyra</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/msg91-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">MSG91</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/nexmo-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Nexmo</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/onextel-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">OneXtel</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/workflow-automation-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Workflow Automation Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workflow Automation Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/pipedream"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Pipedream</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/zapier"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Zapier</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Lifecycle Optimization</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/lifecycle-optimizer"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Lifecycle Optimizer</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">CleverTap for Startups</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/clevertap-for-startups-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/plans-and-programs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Plans and Programs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/billing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for CleverTap Essentials Billing" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">CleverTap Essentials Billing</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/payment-and-overages"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Payments and Overages</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/clevertap-for-startups-billing-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Billing and Overages: FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup and Integration</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/clevertap-for-startups-technology-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">CleverTap for Startups: Technology Partners</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/features-add-ons"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Features and Add-ons" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Features and Add-ons</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-add-on-for-clevertap-essentials-plan"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Add-on</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/account-and-data-management"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Account and Data Management</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Compliance</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/att"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">App Tracking Transparency (ATT)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/compliance-certifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Compliance & Certifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a aria-current="page" class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link active" target="_self" href="/docs/gdpr"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">General Data Protection Regulation (GDPR)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-personal-information"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage Personal Information</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/message-archiving"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Message Archiving</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">WHATS NEW</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/whats-new"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Release Notes</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/events-changelog"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Events Changelog</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/changelog"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SDK Changelog</span></span><i aria-label="Link opens in a new tab" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">TROUBLESHOOTING & SUPPORT</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">FAQs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/error-stream"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Error Stream</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/debugger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Debugger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/support-ticket"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Support Ticket</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/platform-considerations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform Considerations</span></span></a></li></ul></section></div></nav><article class="rm-Article " id="content"><header id="content-head"><div class="row clearfix"><div class="col-xs-9"><h1>General Data Protection Regulation (GDPR)</h1></div><div class="col-xs-3"><a class="suggestEdits" rel="nofollow" href="/edit/gdpr"><i aria-hidden="true" class="icon icon-edit"></i> Suggest Edits</a></div></div></header><div class="grid-container-fluid" id="content-container"><section class="content-body grid-75"><div dehydrated="<h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="introduction"></div><div class="heading-text"><div id="section-introduction" class="heading-anchor_backwardsCompatibility"></div>Introduction</div><a aria-label="Skip link to Introduction" class="heading-anchor-icon fa fa-anchor" href="#introduction"></a></h1> <p>The GDPR enforcement puts the control of personal data collected by businesses in the hands of the individuals it belongs to, protecting the rights of EU residents.</p> <p>The regulation delineates individuals’ rights to <a href="https://gdpr-info.eu/chapter-3/" target="" title="">access, rectify, and restrict</a> the processing of personal data, among other key provisions, and aims to unify privacy and security laws for all organizations operating within the EU.</p> <p>In the context of this user document, we will be focused on how to implement the different rights once invoked by the Data Subjects.</p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="nomenclature"></div><div class="heading-text"><div id="section-nomenclature" class="heading-anchor_backwardsCompatibility"></div>Nomenclature</div><a aria-label="Skip link to Nomenclature" class="heading-anchor-icon fa fa-anchor" href="#nomenclature"></a></h1> <ul> <li>Data Subject: End Users</li> <li>Data Controller: CleverTap Customers</li> <li>Data Processor: CleverTap</li> </ul> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="contractual-obligations"></div><div class="heading-text"><div id="section-contractual-obligations" class="heading-anchor_backwardsCompatibility"></div>Contractual Obligations</div><a aria-label="Skip link to Contractual Obligations" class="heading-anchor-icon fa fa-anchor" href="#contractual-obligations"></a></h1> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-data-processing-agreement-dpa"></div><div class="heading-text"><div id="section-1-data-processing-agreement-dpa" class="heading-anchor_backwardsCompatibility"></div>1. <a href="https://clevertap.com/data-processing-agreement/" target="" title="">Data Processing Agreement</a> (DPA)</div><a aria-label="Skip link to 1. " class="heading-anchor-icon fa fa-anchor" href="#1-data-processing-agreement-dpa"></a></h3> <p>All customers of CleverTap have to sign the DPA. To account for this, on login for the first time, each user will have to go through our ToS, Privacy Policy, and DPA and accept the same.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-updated-terms-of-service"></div><div class="heading-text"><div id="section-2-updated-terms-of-service" class="heading-anchor_backwardsCompatibility"></div>2. <a href="https://clevertap.com/terms-service/" target="" title="">Updated Terms of Service</a></div><a aria-label="Skip link to 2. " class="heading-anchor-icon fa fa-anchor" href="#2-updated-terms-of-service"></a></h3> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-updated-privacy-policy"></div><div class="heading-text"><div id="section-3-updated-privacy-policy" class="heading-anchor_backwardsCompatibility"></div>3. <a href="https://clevertap.com/privacy-policy/" target="" title="">Updated Privacy Policy</a></div><a aria-label="Skip link to 3. " class="heading-anchor-icon fa fa-anchor" href="#3-updated-privacy-policy"></a></h3> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="data-subject-rights"></div><div class="heading-text"><div id="section-data-subject-rights" class="heading-anchor_backwardsCompatibility"></div>Data Subject Rights</div><a aria-label="Skip link to Data Subject Rights" class="heading-anchor-icon fa fa-anchor" href="#data-subject-rights"></a></h2> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="right-to-erase"></div><div class="heading-text"><div id="section-right-to-erase" class="heading-anchor_backwardsCompatibility"></div>Right to Erase</div><a aria-label="Skip link to Right to Erase" class="heading-anchor-icon fa fa-anchor" href="#right-to-erase"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it?</div><a aria-label="Skip link to 1. What is it?" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it"></a></h3> <p>This right allows end users to delete all information about them from CleverTap servers.</p> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Note</p></h2><p>CleverTap deletes all backups within 60 days of customer deleting the data</p></blockquote> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation"></a></h3> <p>a. API <em>/delete/profiles.json</em></p> <ul> <li>Data Controllers can use this Rest API to delete all data of the mentioned profiles from the CleverTap servers by calling one of the 2 unique profile identifiers: <ul> <li>List of identities</li> <li>List of GUIDs</li> </ul> </li> </ul> <div class="CodeTabs CodeTabs_initial theme-light"><div class="CodeTabs-toolbar" role="tablist"><button aria-selected="true" class="CodeTabs_active" role="tab" type="button">http://eu1.wzrkt.com/1/delete/profiles.json</button></div><div class="CodeTabs-inner" role="tabpanel"><pre><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang-text theme-light" data-lang="text" name="http://eu1.wzrkt.com/1/delete/profiles.json" tabindex="0">{ &quot;guid&quot;:&quot;df2e224d90874887b4d61153ef3a2508&quot; } OR { &quot;identity&quot;:&quot;john.doe@johndoe.com&quot; } </code></pre></div></div> <p>b. Dashboard Delete</p> <ul> <li>Data Controllers can navigate to the profile page of the users whose profile has to be deleted.</li> <li>On calling the delete button, the entire profile page will be unavailable for use and ALL profile and event information will be removed from our servers within 24 hours of calling this function.</li> </ul> <p>c. IMPORTANT NOTE<br/> When Profile of a user is Deleted, if the data subject also wants that their future data is also not captured, Data Controllers have to ensure that the Data Suppress flag (on the device) is set to enable on all devices owned by the said user. If this is not done, we will delete all data of the said user, BUT as soon as the same user logs in, we will create a new profile for the user and start capturing their data again</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-access-control"></div><div class="heading-text"><div id="section-3-access-control" class="heading-anchor_backwardsCompatibility"></div>3. Access Control</div><a aria-label="Skip link to 3. Access Control" class="heading-anchor-icon fa fa-anchor" href="#3-access-control"></a></h3> <p>Only Admin users have the right to erase user information.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-implications"></div><div class="heading-text"><div id="section-4-implications" class="heading-anchor_backwardsCompatibility"></div>4. Implications</div><a aria-label="Skip link to 4. Implications" class="heading-anchor-icon fa fa-anchor" href="#4-implications"></a></h3> <p>a. Customer will have to stop sending Future data of the profile thus suppressed</p> <ul> <li>Once the user hits delete for a profile, all data coming from any device associated to the user will also have to be stopped. Hence, if the delete function is called, the data controller will have to set the optout flag to enable state (check right to suppress).</li> </ul> <p>b. Unreachable on Marketing Channels</p> <ul> <li>Since the data of the user is deleted, there is no way to reach out to the user on marketing communication channels. Data controllers will have to opt the users out of ALL marketing channels.</li> </ul> <p>c. Dashboard Implications</p> <ul> <li>You will not be able to view the profile page of the said user post delete.</li> <li>You cannot roll back erase, once called. There is no way to get the information back, once delete function is invoked.</li> <li>The delete happens immediately and cannot be rolled back. The actual delete of the profile will happen within 24 hours from across all our systems.</li> <li>Funnels, cohorts, pivots and other analytics will be impacted as the numbers may show some data inconsistency for a small period due to data deletion.</li> <li>Users cannot download the profile information of the said user from anywhere on the dashboard.</li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default state</div><a aria-label="Skip link to 5. Default state" class="heading-anchor-icon fa fa-anchor" href="#5-default-state"></a></h3> <p>Profile will be erased only on explicitly calling it via API or dashboard delete.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="right-to-modifyrectify"></div><div class="heading-text"><div id="section-right-to-modify-rectify" class="heading-anchor_backwardsCompatibility"></div>Right to Modify/Rectify</div><a aria-label="Skip link to Right to Modify/Rectify" class="heading-anchor-icon fa fa-anchor" href="#right-to-modifyrectify"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it-1"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it</div><a aria-label="Skip link to 1. What is it" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it-1"></a></h3> <p>This right allows users to modify/rectify any profile data stored about them</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation-1"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation-1"></a></h3> <p>a. API <br/> CleverTap has provided this API which allows Data Controllers to upload profile information of their users. Hence, if a Data Subject requests for a profile change, the Data controller can upload the profile data of the user via the API<br/> b. csv Profile upload<br/> Under the settings section of your dashboard, we allow users to upload user profiles via a csv file.You will find it under Settings -&gt; Manage -&gt; My Uploads</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-access-control-1"></div><div class="heading-text"><div id="section-3-access-control" class="heading-anchor_backwardsCompatibility"></div>3. Access Control</div><a aria-label="Skip link to 3. Access Control" class="heading-anchor-icon fa fa-anchor" href="#3-access-control-1"></a></h3> <p>All non members have the right to csv upload</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-implication"></div><div class="heading-text"><div id="section-4-implication" class="heading-anchor_backwardsCompatibility"></div>4. Implication</div><a aria-label="Skip link to 4. Implication" class="heading-anchor-icon fa fa-anchor" href="#4-implication"></a></h3> <p>The old profile information will be overridden with the new profile for the given user identifier. If the user identifier is not found, a new profile will be created</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state-1"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default State</div><a aria-label="Skip link to 5. Default State" class="heading-anchor-icon fa fa-anchor" href="#5-default-state-1"></a></h3> <p>Profile will be modified only on explicitly calling it via API</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="right-to-access"></div><div class="heading-text"><div id="section-right-to-access" class="heading-anchor_backwardsCompatibility"></div>Right to Access</div><a aria-label="Skip link to Right to Access" class="heading-anchor-icon fa fa-anchor" href="#right-to-access"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it-2"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it</div><a aria-label="Skip link to 1. What is it" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it-2"></a></h3> <p>This right allows users to access data which has been captured about them by the Data Processors</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation-2"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation-2"></a></h3> <p>a. Dashboard Download<br/> This allows Data Controllers to download data about their specific users as a csv file<br/> b. API Download<br/> This API allows users download data about specific users via identities and/or guids</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-access-control-2"></div><div class="heading-text"><div id="section-3-access-control" class="heading-anchor_backwardsCompatibility"></div>3. Access Control</div><a aria-label="Skip link to 3. Access Control" class="heading-anchor-icon fa fa-anchor" href="#3-access-control-2"></a></h3> <p>All non member users can download profile informations.<br/> All users with the key, can use the API download method</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-implication-1"></div><div class="heading-text"><div id="section-4-implication" class="heading-anchor_backwardsCompatibility"></div>4. Implication</div><a aria-label="Skip link to 4. Implication" class="heading-anchor-icon fa fa-anchor" href="#4-implication-1"></a></h3> <p>Download will download the latest profile of the said user</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state-2"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default State</div><a aria-label="Skip link to 5. Default State" class="heading-anchor-icon fa fa-anchor" href="#5-default-state-2"></a></h3> <p>Profile will be downloaded on explicitly calling the download function</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="right-to-data-suppress-opt-out"></div><div class="heading-text"><div id="section-right-to-data-suppress-opt-out" class="heading-anchor_backwardsCompatibility"></div>Right to Data Suppress (Opt Out)</div><a aria-label="Skip link to Right to Data Suppress (Opt Out)" class="heading-anchor-icon fa fa-anchor" href="#right-to-data-suppress-opt-out"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it-3"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it?</div><a aria-label="Skip link to 1. What is it?" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it-3"></a></h3> <p>This right allows users to opt out of sharing any data with Data Processors.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation-3"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation-3"></a></h3> <p>a. New SDK version</p> <ul> <li>We have released an update to the SDK which will allow you to hook a optout flag to the CTA on your app.</li> <li>If the optout flag is set to disable, we will continue collecting data of the said user from the said device.</li> <li>If the optout flag is set to enable, our SDK will stop sending any data from the said device onto our servers. Data is blocked at the SDK level itself.</li> </ul> <p>b. Multiple Devices</p> <ul> <li>If the same user logs in from another device, the Data Controller will have to validate the optout flag of user and set the flag accordingly.</li> <li><strong>Example</strong> <ul> <li>User A has 2 devices, a1, a2.</li> <li>By default, optout is set to disable on both devices.</li> <li>A opts out of a1. In this case, optout will be set to enable on a1. The SDK will prevent any data from a1 to reach CleverTap servers going forward.</li> <li>At this time, the Data Controller should set optout to enable for all devices associated to A. If this is not done, when the user logs in through a2, data will flow into CleverTap servers through a2 (which is in violation to GDPR).</li> </ul> </li> </ul> <p>c. Multiple Profiles on the Same Device</p> <ul> <li>If there are multiple users logging in to the same device where one of the profiles has set the optout flag to enable, CleverTap will suppress data coming from that device for that profile - refer onUserLogin on our developer docs.</li> <li><strong>Example</strong> <ul> <li>There are 2 users A and B who share the same device a1.</li> <li>By default, optout is set to disable on a1.</li> <li>A logs in to a1 and opts out of a1. In this case, optout will be set to true on a1. The SDK will prevent any data from a1 to reach CleverTap servers going forward.</li> <li>A logs out of a1.</li> <li>B logs in to a1 via ‘onUserLogin’ method, then CleverTap sets the optout to disable by default for B. </li> <li>If login of B into a1 is handled by the app/data controller, CleverTap will continue suppressing the data coming from a1. Data Controller should reset the flag optout to disable when B logs in through the same device. If this is not done, B’s data will also be suppressed although B has not opted out of sharing data.</li> </ul> </li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-access-control-3"></div><div class="heading-text"><div id="section-3-access-control" class="heading-anchor_backwardsCompatibility"></div>3. Access Control</div><a aria-label="Skip link to 3. Access Control" class="heading-anchor-icon fa fa-anchor" href="#3-access-control-3"></a></h3> <p>If the SDK has been updated and the updated version app is being used by a user, all end users have this right to suppress.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-implication-2"></div><div class="heading-text"><div id="section-4-implication" class="heading-anchor_backwardsCompatibility"></div>4. Implication</div><a aria-label="Skip link to 4. Implication" class="heading-anchor-icon fa fa-anchor" href="#4-implication-2"></a></h3> <p>a. The profile page of the user who has opted out will be stale and will not have the latest events performed by the user.<br/> b. We will auto filter out all these users from all segment calculations and engagement (including, but not limited to estimate reach, etc.).<br/> c. All analytics data like funnels, flows, cohorts, etc. will not contain these users’ data.<br/> d. Campaigns will not be sent to these users (even though they qualify) as the data is stale.<br/> e. To validate the state of the optout, we will provide the flag as a profile variable on the profile page of each user.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state-3"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default state</div><a aria-label="Skip link to 5. Default state" class="heading-anchor-icon fa fa-anchor" href="#5-default-state-3"></a></h3> <p>a. By default, we will continue collecting profile and event data unless the SDK explicitly raises the flag.<br/> b. Default state: optout <em>:disable</em> i.e. we will collect data from the device by default (to be compliant with GDPR, we recommend that users set this flag to enable by default which ensure no collection of data unless explicit permission provided by end users).</p> <p></p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="opt-in"></div><div class="heading-text"><div id="section-opt-in" class="heading-anchor_backwardsCompatibility"></div>Opt In</div><a aria-label="Skip link to Opt In" class="heading-anchor-icon fa fa-anchor" href="#opt-in"></a></h2> <p>a. If the user who has opted out, chooses to opt back in, all data will be appended to the same profile if identified as an existing user.</p> <p>b. The user will be treated as the same user (we will not create a new profile for the user).</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="right-to-marketing-opt-out"></div><div class="heading-text"><div id="section-right-to-marketing-opt-out" class="heading-anchor_backwardsCompatibility"></div>Right to Marketing Opt Out</div><a aria-label="Skip link to Right to Marketing Opt Out" class="heading-anchor-icon fa fa-anchor" href="#right-to-marketing-opt-out"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it-4"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it</div><a aria-label="Skip link to 1. What is it" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it-4"></a></h3> <p>GDPR provides the right to the user to opt out of marketing communication.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation-4"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation-4"></a></h3> <p>a. Push opt out</p> <ul> <li>Our SDK has a flag ‘MSG-push’ which if set to disable, will ensure that push notifications are blocked for the specific device.</li> <li>Our SDK has a flag ‘MSG-push-all’ which if set to disable, will ensure that push notifications are blocked for ALL devices tagged to the said user.</li> </ul> <p>b. SMS opt out</p> <ul> <li>Our SDK has a flag ‘MSG-sms’ which if set to disable, will ensure that no sms is received by the phone number associated to the logged in device.</li> </ul> <p>c. Email opt out</p> <ul> <li>Our SDK has a flag ‘MSG-email’ which if set to disable, will ensure that no email is received by the email id associated to the logged in device.</li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-access-control-4"></div><div class="heading-text"><div id="section-3-access-control" class="heading-anchor_backwardsCompatibility"></div>3. Access Control</div><a aria-label="Skip link to 3. Access Control" class="heading-anchor-icon fa fa-anchor" href="#3-access-control-4"></a></h3> <p>If the SDK has been updated and the updated app is being used by a user, all end users have this right to opt out of Marketing.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-implication-3"></div><div class="heading-text"><div id="section-4-implication" class="heading-anchor_backwardsCompatibility"></div>4. Implication</div><a aria-label="Skip link to 4. Implication" class="heading-anchor-icon fa fa-anchor" href="#4-implication-3"></a></h3> <p>a. If the data controller wants users to be opted out of marketing communication across ALL channels, all the above flags need to be explicitly moved to disable state for the said profile.</p> <p>b. Data Controllers need to be cognizant of sending transactional communication to the users who have opted out of marketing.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state-4"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default state</div><a aria-label="Skip link to 5. Default state" class="heading-anchor-icon fa fa-anchor" href="#5-default-state-4"></a></h3> <p>a. By default, we will continue marketing communication to said users, unless the SDK explicitly raises the flag.</p> <p>b. Default state: enable i.e. we will send marketing messages by default.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="privacy-by-design"></div><div class="heading-text"><div id="section-privacy-by-design" class="heading-anchor_backwardsCompatibility"></div>Privacy by Design</div><a aria-label="Skip link to Privacy by Design" class="heading-anchor-icon fa fa-anchor" href="#privacy-by-design"></a></h2> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="network-data"></div><div class="heading-text"><div id="section-network-data" class="heading-anchor_backwardsCompatibility"></div>Network Data</div><a aria-label="Skip link to Network Data" class="heading-anchor-icon fa fa-anchor" href="#network-data"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it-5"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it?</div><a aria-label="Skip link to 1. What is it?" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it-5"></a></h3> <p>Part of the privacy by design notion of GDPR.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation-5"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation-5"></a></h3> <p>a. We have made an SDK release to allow Data controllers the capability to set &#x27;enableDeviceNetworkInfoReporting&#x27; on individual devices.</p> <p>b. When the user launches app, the following data points WILL NOT be auto collected:</p> <ul> <li>Android: Bluetooth, Wifi, Radio</li> <li>iOS: Wifi, Radio</li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-implications"></div><div class="heading-text"><div id="section-3-implications" class="heading-anchor_backwardsCompatibility"></div>3. Implications</div><a aria-label="Skip link to 3. Implications" class="heading-anchor-icon fa fa-anchor" href="#3-implications"></a></h3> <p>a. If the &#x27;enableDeviceNetworkInfoReporting&#x27; is set to disabled, CleverTap will not be able to determine the location of the users based on their IP information.</p> <p>b. This may affect sending out geo targeted campaigns.</p> <p>c. This may affect your ability to perform geo based analytics.</p> <p>d. The profile page of the user will not contain location information.</p> <p>e. If you are using our ‘setLocation’ method, we recommend that you enable &#x27;enableDeviceNetworkInfoReporting&#x27;.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-access-control"></div><div class="heading-text"><div id="section-4-access-control" class="heading-anchor_backwardsCompatibility"></div>4. Access Control</div><a aria-label="Skip link to 4. Access Control" class="heading-anchor-icon fa fa-anchor" href="#4-access-control"></a></h3> <p>If the SDK has been updated and the updated app is being used by a user, we will not collect network data for that user by default.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state-5"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default State</div><a aria-label="Skip link to 5. Default State" class="heading-anchor-icon fa fa-anchor" href="#5-default-state-5"></a></h3> <p>enabledevicenetworkinfo’: <em>disable</em> i.e. we will not collect network data by default.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="adid"></div><div class="heading-text"><div id="section-adid" class="heading-anchor_backwardsCompatibility"></div>ADID</div><a aria-label="Skip link to ADID" class="heading-anchor-icon fa fa-anchor" href="#adid"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it-6"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it?</div><a aria-label="Skip link to 1. What is it?" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it-6"></a></h3> <p>Part of the privacy by design notion of GDPR.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation-6"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation-6"></a></h3> <p>a. We have made an SDK release to allow Data controllers the capability to set Advertisement Identifiers (ADID): &#x27;CLEVERTAP_USE_GOOGLE_AD_ID&#x27; (for Android) and ‘CleverTapUseIFA’ (for iOS).</p> <p>b. If ADID is set to 0, when the user launches app, CleverTap will NOT use the Advertising Id to generate unique CleverTap id for the said user.</p> <p>c. If ADID is set to 1, when the user launches app, CleverTap will use the Advertising Id to generate unique CleverTap id for the said user.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-implications-1"></div><div class="heading-text"><div id="section-3-implications" class="heading-anchor_backwardsCompatibility"></div>3. Implications</div><a aria-label="Skip link to 3. Implications" class="heading-anchor-icon fa fa-anchor" href="#3-implications-1"></a></h3> <p>Data Controllers WILL NOT be able to search for specific profiles using the ADID. You will have to use the CleverTap generate unique identity to search for the said user.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-access-control-1"></div><div class="heading-text"><div id="section-4-access-control" class="heading-anchor_backwardsCompatibility"></div>4. Access Control</div><a aria-label="Skip link to 4. Access Control" class="heading-anchor-icon fa fa-anchor" href="#4-access-control-1"></a></h3> <p>If the SDK has been updated and the updated version of the app is being used by any new user, no ADID will be shared with CleverTap for those user.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state-6"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default State</div><a aria-label="Skip link to 5. Default State" class="heading-anchor-icon fa fa-anchor" href="#5-default-state-6"></a></h3> <p>ADID: <em>disabled</em> i.e we will not collect ADID by default.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="faqs"></div><div class="heading-text"><div id="section-fa-qs" class="heading-anchor_backwardsCompatibility"></div>FAQs</div><a aria-label="Skip link to FAQs" class="heading-anchor-icon fa fa-anchor" href="#faqs"></a></h2> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="how-are-profiles-created-on-clevertap--"></div><div class="heading-text"><div id="section-how-are-profiles-created-on-clever-tap" class="heading-anchor_backwardsCompatibility"></div>How are profiles created on CleverTap -</div><a aria-label="Skip link to How are profiles created on CleverTap -" class="heading-anchor-icon fa fa-anchor" href="#how-are-profiles-created-on-clevertap--"></a></h2> <ol> <li> <p>CleverTap&#x27;s SDK picks up the Google ADID for every Android device and the IDFA for every iOS device to create the CleverTap ID. </p> </li> <li> <p>In case the SDK is able to successfully able to pick up the ADID and IDFA respectively, the format of the CleverTap ID is as follows -</p> </li> </ol> <p><em>Android</em> __g(ADID stripped of hyphens)<br/> <em>iOS</em> -g(IDFA stripped of hyphens)</p> <ol start="3"> <li> <p>The CleverTap ID is used to identify distinct devices.</p> </li> <li> <p>Later, when the end user provides his/her identity by logging in/registering, CleverTap will assign this identity to the previously anonymous profile.</p> </li> </ol> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="what-is-gdpr"></div><div class="heading-text"><div id="section-what-is-gdpr" class="heading-anchor_backwardsCompatibility"></div>What is GDPR?</div><a aria-label="Skip link to What is GDPR?" class="heading-anchor-icon fa fa-anchor" href="#what-is-gdpr"></a></h2> <ol> <li> <p>General Data Protection Regulation (GDPR) came into regulation in May 2018 - primarily to give more rights and power to the citizens of the EU to control their personal data and the information they share with businesses they deal with. Refer to <a href="https://docs.clevertap.com/docs/gdpr" target="" title="">CleverTap GDPR</a>.</p> </li> <li> <p>To elaborate a little more - in the current situation users of your app are the data subject, your app/business is the data controller while CleverTap acts as a data processor.</p> </li> <li> <p>As a data processor - our SDK captures only two data points about the user - </p> </li> </ol> <p>a) Advertising ID of the device - In case of Android, CleverTap&#x27;s SDK captures the Google ADID and in case of iOS, the SDK captures the IDFA. We use this to create a hashed CleverTap ID in order to identify devices.<br/> b) Location - Based on the latest app launch of the user, using a reverse IP lookup powered by Maxmind, CleverTap is able to capture the city level location of the user.</p> <p>Since May 2018(SDK v3.1.9 and above), our SDK&#x27;s are GDPR compliant, and we do not track the above two data points, unless explicitly enabled. Note that all our SDK&#x27;s from 3.1.9 and above are GDPR compliant.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="how-could-this-impact-my-user-profiles-on-clevertap"></div><div class="heading-text"><div id="section-how-could-this-impact-my-user-profiles-on-clever-tap" class="heading-anchor_backwardsCompatibility"></div>How could this impact my user profiles on CleverTap?</div><a aria-label="Skip link to How could this impact my user profiles on CleverTap?" class="heading-anchor-icon fa fa-anchor" href="#how-could-this-impact-my-user-profiles-on-clevertap"></a></h2> <ol> <li> <p>In case the user has uninstalled and installed the app again, and if the SDK is not picking up the ADID and IDFA, then there is no way for the SDK to identify the device as the same device. Hence, for every uninstall and re-install scenario - CleverTap ends up creating a new profile altogether.</p> </li> <li> <p>App install attribution could potentially not work as expected in case your attribution provider received the ADID, but CleverTap doesn&#x27;t. You wouldn&#x27;t be able to carry out an analysis or segment basis the install source of the user. You will have to ensure if you have CleverTap GDPR compliant, then even your attribution partner is GDPR compliant</p> </li> </ol> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="is-gdpr-applicable-to-me"></div><div class="heading-text"><div id="section-is-gdpr-applicable-to-me" class="heading-anchor_backwardsCompatibility"></div>Is GDPR applicable to me?</div><a aria-label="Skip link to Is GDPR applicable to me?" class="heading-anchor-icon fa fa-anchor" href="#is-gdpr-applicable-to-me"></a></h2> <p>Under the GDPR, it is the location of the individual whose personal data is being processed that determines whether the concerned firm should comply. This means that the GDPR will apply to all organizations, whether within the EU or outside of it, that offer their product or service to individuals in the EU when their data is being collected. In addition, it is also recommended under the GDPR that your marketing communications be on a default opt-out. </p> <p>That said, your legal/compliance teams will be in a better position to answer if your app/business falls under the purview of GDPR regulations.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="gdpr-doesnt-apply-to-me-what-next"></div><div class="heading-text"><div id="section-gdpr-doesnt-apply-to-me-what-next" class="heading-anchor_backwardsCompatibility"></div>GDPR doesn&#x27;t apply to me. What next?</div><a aria-label="Skip link to GDPR doesn&#x27;t apply to me. What next?" class="heading-anchor-icon fa fa-anchor" href="#gdpr-doesnt-apply-to-me-what-next"></a></h2> <p>If GDPR doesn&#x27;t apply to you, then life continues as usual for profile creation. You can simply allow <a href="https://developer.clevertap.com/docs/sdk-changes-for-gdpr-compliance" target="" title="">CleverTap to track the ADID and location</a>.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="gdpr-applies-to-me-what-next"></div><div class="heading-text"><div id="section-gdpr-applies-to-me-what-next" class="heading-anchor_backwardsCompatibility"></div>GDPR applies to me. What next?</div><a aria-label="Skip link to GDPR applies to me. What next?" class="heading-anchor-icon fa fa-anchor" href="#gdpr-applies-to-me-what-next"></a></h2> <p>What your legal/compliance team needs to find out is if allowing CleverTap to track the above two data points (ADID &amp; Location) is included in the purview of your GDPR compliance. If not, you can allow <a href="https://developer.clevertap.com/docs/sdk-changes-for-gdpr-compliance" target="" title="">CleverTap to track the ADID and location</a>.</p> <p>However, if your app needs to be completely GDPR compliant, then you can disable the tracking by following the steps mentioned in the doc.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="what-hygiene-checks-do-i-need-to-do"></div><div class="heading-text"><div id="section-what-hygiene-checks-do-i-need-to-do" class="heading-anchor_backwardsCompatibility"></div>What hygiene checks do I need to do?</div><a aria-label="Skip link to What hygiene checks do I need to do?" class="heading-anchor-icon fa fa-anchor" href="#what-hygiene-checks-do-i-need-to-do"></a></h2> <p>Once you move to a GDPR-compliant SDK, you can perform some quick hygiene checks to ensure profiles are being created as per the GDPR norms applicable to you - </p> <p>a) In case you need to be GDPR compliant, your CleverTap ID&#x27;s wouldn&#x27;t start from <strong>g or -g.<br/> b) In case you do not need to be GDPR compliant, your CleverTap ID&#x27;s would continue to start from &#x27;</strong>g&#x27; or &#x27;-g.&#x27;<br/> c) In case you need to be GDPR compliant, but your legal team says that ADID can be tracked by CleverTap&#x27;s SDK, your CleverTap ID&#x27;s would continue to start from __g or -g.</p>" style="margin-left:31px" class="rm-Markdown markdown-body rm-Markdown markdown-body ng-non-bindable" data-testid="RDMD"><h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="introduction"></div><div class="heading-text"><div id="section-introduction" class="heading-anchor_backwardsCompatibility"></div>Introduction</div><a aria-label="Skip link to Introduction" class="heading-anchor-icon fa fa-anchor" href="#introduction"></a></h1> <p>The GDPR enforcement puts the control of personal data collected by businesses in the hands of the individuals it belongs to, protecting the rights of EU residents.</p> <p>The regulation delineates individuals’ rights to <a target="_self" href="https://gdpr-info.eu/chapter-3/">access, rectify, and restrict</a> the processing of personal data, among other key provisions, and aims to unify privacy and security laws for all organizations operating within the EU.</p> <p>In the context of this user document, we will be focused on how to implement the different rights once invoked by the Data Subjects.</p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="nomenclature"></div><div class="heading-text"><div id="section-nomenclature" class="heading-anchor_backwardsCompatibility"></div>Nomenclature</div><a aria-label="Skip link to Nomenclature" class="heading-anchor-icon fa fa-anchor" href="#nomenclature"></a></h1> <ul> <li>Data Subject: End Users</li> <li>Data Controller: CleverTap Customers</li> <li>Data Processor: CleverTap</li> </ul> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="contractual-obligations"></div><div class="heading-text"><div id="section-contractual-obligations" class="heading-anchor_backwardsCompatibility"></div>Contractual Obligations</div><a aria-label="Skip link to Contractual Obligations" class="heading-anchor-icon fa fa-anchor" href="#contractual-obligations"></a></h1> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-data-processing-agreement-dpa"></div><div class="heading-text"><div id="section-1-data-processing-agreement-dpa" class="heading-anchor_backwardsCompatibility"></div>1. <a target="_self" href="https://clevertap.com/data-processing-agreement/">Data Processing Agreement</a> (DPA)</div><a aria-label="Skip link to 1. " class="heading-anchor-icon fa fa-anchor" href="#1-data-processing-agreement-dpa"></a></h3> <p>All customers of CleverTap have to sign the DPA. To account for this, on login for the first time, each user will have to go through our ToS, Privacy Policy, and DPA and accept the same.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-updated-terms-of-service"></div><div class="heading-text"><div id="section-2-updated-terms-of-service" class="heading-anchor_backwardsCompatibility"></div>2. <a target="_self" href="https://clevertap.com/terms-service/">Updated Terms of Service</a></div><a aria-label="Skip link to 2. " class="heading-anchor-icon fa fa-anchor" href="#2-updated-terms-of-service"></a></h3> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-updated-privacy-policy"></div><div class="heading-text"><div id="section-3-updated-privacy-policy" class="heading-anchor_backwardsCompatibility"></div>3. <a target="_self" href="https://clevertap.com/privacy-policy/">Updated Privacy Policy</a></div><a aria-label="Skip link to 3. " class="heading-anchor-icon fa fa-anchor" href="#3-updated-privacy-policy"></a></h3> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="data-subject-rights"></div><div class="heading-text"><div id="section-data-subject-rights" class="heading-anchor_backwardsCompatibility"></div>Data Subject Rights</div><a aria-label="Skip link to Data Subject Rights" class="heading-anchor-icon fa fa-anchor" href="#data-subject-rights"></a></h2> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="right-to-erase"></div><div class="heading-text"><div id="section-right-to-erase" class="heading-anchor_backwardsCompatibility"></div>Right to Erase</div><a aria-label="Skip link to Right to Erase" class="heading-anchor-icon fa fa-anchor" href="#right-to-erase"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it?</div><a aria-label="Skip link to 1. What is it?" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it"></a></h3> <p>This right allows end users to delete all information about them from CleverTap servers.</p> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Note</p></h2><p>CleverTap deletes all backups within 60 days of customer deleting the data</p></blockquote> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation"></a></h3> <p>a. API <em>/delete/profiles.json</em></p> <ul> <li>Data Controllers can use this Rest API to delete all data of the mentioned profiles from the CleverTap servers by calling one of the 2 unique profile identifiers: <ul> <li>List of identities</li> <li>List of GUIDs</li> </ul> </li> </ul> <div class="CodeTabs CodeTabs_initial theme-light"><div class="CodeTabs-toolbar" role="tablist"><button aria-selected="true" class="CodeTabs_active" role="tab" type="button">http://eu1.wzrkt.com/1/delete/profiles.json</button></div><div class="CodeTabs-inner" role="tabpanel"><pre><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang-text theme-light" data-lang="text" name="http://eu1.wzrkt.com/1/delete/profiles.json" tabindex="0">{ "guid":"df2e224d90874887b4d61153ef3a2508" } OR { "identity":"<a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="b6dcd9ded898d2d9d3f6dcd9ded8d2d9d398d5d9db">[email protected]</a>" } </code></pre></div></div> <p>b. Dashboard Delete</p> <ul> <li>Data Controllers can navigate to the profile page of the users whose profile has to be deleted.</li> <li>On calling the delete button, the entire profile page will be unavailable for use and ALL profile and event information will be removed from our servers within 24 hours of calling this function.</li> </ul> <p>c. IMPORTANT NOTE<br/> When Profile of a user is Deleted, if the data subject also wants that their future data is also not captured, Data Controllers have to ensure that the Data Suppress flag (on the device) is set to enable on all devices owned by the said user. If this is not done, we will delete all data of the said user, BUT as soon as the same user logs in, we will create a new profile for the user and start capturing their data again</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-access-control"></div><div class="heading-text"><div id="section-3-access-control" class="heading-anchor_backwardsCompatibility"></div>3. Access Control</div><a aria-label="Skip link to 3. Access Control" class="heading-anchor-icon fa fa-anchor" href="#3-access-control"></a></h3> <p>Only Admin users have the right to erase user information.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-implications"></div><div class="heading-text"><div id="section-4-implications" class="heading-anchor_backwardsCompatibility"></div>4. Implications</div><a aria-label="Skip link to 4. Implications" class="heading-anchor-icon fa fa-anchor" href="#4-implications"></a></h3> <p>a. Customer will have to stop sending Future data of the profile thus suppressed</p> <ul> <li>Once the user hits delete for a profile, all data coming from any device associated to the user will also have to be stopped. Hence, if the delete function is called, the data controller will have to set the optout flag to enable state (check right to suppress).</li> </ul> <p>b. Unreachable on Marketing Channels</p> <ul> <li>Since the data of the user is deleted, there is no way to reach out to the user on marketing communication channels. Data controllers will have to opt the users out of ALL marketing channels.</li> </ul> <p>c. Dashboard Implications</p> <ul> <li>You will not be able to view the profile page of the said user post delete.</li> <li>You cannot roll back erase, once called. There is no way to get the information back, once delete function is invoked.</li> <li>The delete happens immediately and cannot be rolled back. The actual delete of the profile will happen within 24 hours from across all our systems.</li> <li>Funnels, cohorts, pivots and other analytics will be impacted as the numbers may show some data inconsistency for a small period due to data deletion.</li> <li>Users cannot download the profile information of the said user from anywhere on the dashboard.</li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default state</div><a aria-label="Skip link to 5. Default state" class="heading-anchor-icon fa fa-anchor" href="#5-default-state"></a></h3> <p>Profile will be erased only on explicitly calling it via API or dashboard delete.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="right-to-modifyrectify"></div><div class="heading-text"><div id="section-right-to-modify-rectify" class="heading-anchor_backwardsCompatibility"></div>Right to Modify/Rectify</div><a aria-label="Skip link to Right to Modify/Rectify" class="heading-anchor-icon fa fa-anchor" href="#right-to-modifyrectify"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it-1"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it</div><a aria-label="Skip link to 1. What is it" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it-1"></a></h3> <p>This right allows users to modify/rectify any profile data stored about them</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation-1"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation-1"></a></h3> <p>a. API <br/> CleverTap has provided this API which allows Data Controllers to upload profile information of their users. Hence, if a Data Subject requests for a profile change, the Data controller can upload the profile data of the user via the API<br/> b. csv Profile upload<br/> Under the settings section of your dashboard, we allow users to upload user profiles via a csv file.You will find it under Settings -> Manage -> My Uploads</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-access-control-1"></div><div class="heading-text"><div id="section-3-access-control" class="heading-anchor_backwardsCompatibility"></div>3. Access Control</div><a aria-label="Skip link to 3. Access Control" class="heading-anchor-icon fa fa-anchor" href="#3-access-control-1"></a></h3> <p>All non members have the right to csv upload</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-implication"></div><div class="heading-text"><div id="section-4-implication" class="heading-anchor_backwardsCompatibility"></div>4. Implication</div><a aria-label="Skip link to 4. Implication" class="heading-anchor-icon fa fa-anchor" href="#4-implication"></a></h3> <p>The old profile information will be overridden with the new profile for the given user identifier. If the user identifier is not found, a new profile will be created</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state-1"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default State</div><a aria-label="Skip link to 5. Default State" class="heading-anchor-icon fa fa-anchor" href="#5-default-state-1"></a></h3> <p>Profile will be modified only on explicitly calling it via API</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="right-to-access"></div><div class="heading-text"><div id="section-right-to-access" class="heading-anchor_backwardsCompatibility"></div>Right to Access</div><a aria-label="Skip link to Right to Access" class="heading-anchor-icon fa fa-anchor" href="#right-to-access"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it-2"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it</div><a aria-label="Skip link to 1. What is it" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it-2"></a></h3> <p>This right allows users to access data which has been captured about them by the Data Processors</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation-2"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation-2"></a></h3> <p>a. Dashboard Download<br/> This allows Data Controllers to download data about their specific users as a csv file<br/> b. API Download<br/> This API allows users download data about specific users via identities and/or guids</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-access-control-2"></div><div class="heading-text"><div id="section-3-access-control" class="heading-anchor_backwardsCompatibility"></div>3. Access Control</div><a aria-label="Skip link to 3. Access Control" class="heading-anchor-icon fa fa-anchor" href="#3-access-control-2"></a></h3> <p>All non member users can download profile informations.<br/> All users with the key, can use the API download method</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-implication-1"></div><div class="heading-text"><div id="section-4-implication" class="heading-anchor_backwardsCompatibility"></div>4. Implication</div><a aria-label="Skip link to 4. Implication" class="heading-anchor-icon fa fa-anchor" href="#4-implication-1"></a></h3> <p>Download will download the latest profile of the said user</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state-2"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default State</div><a aria-label="Skip link to 5. Default State" class="heading-anchor-icon fa fa-anchor" href="#5-default-state-2"></a></h3> <p>Profile will be downloaded on explicitly calling the download function</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="right-to-data-suppress-opt-out"></div><div class="heading-text"><div id="section-right-to-data-suppress-opt-out" class="heading-anchor_backwardsCompatibility"></div>Right to Data Suppress (Opt Out)</div><a aria-label="Skip link to Right to Data Suppress (Opt Out)" class="heading-anchor-icon fa fa-anchor" href="#right-to-data-suppress-opt-out"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it-3"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it?</div><a aria-label="Skip link to 1. What is it?" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it-3"></a></h3> <p>This right allows users to opt out of sharing any data with Data Processors.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation-3"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation-3"></a></h3> <p>a. New SDK version</p> <ul> <li>We have released an update to the SDK which will allow you to hook a optout flag to the CTA on your app.</li> <li>If the optout flag is set to disable, we will continue collecting data of the said user from the said device.</li> <li>If the optout flag is set to enable, our SDK will stop sending any data from the said device onto our servers. Data is blocked at the SDK level itself.</li> </ul> <p>b. Multiple Devices</p> <ul> <li>If the same user logs in from another device, the Data Controller will have to validate the optout flag of user and set the flag accordingly.</li> <li><strong>Example</strong> <ul> <li>User A has 2 devices, a1, a2.</li> <li>By default, optout is set to disable on both devices.</li> <li>A opts out of a1. In this case, optout will be set to enable on a1. The SDK will prevent any data from a1 to reach CleverTap servers going forward.</li> <li>At this time, the Data Controller should set optout to enable for all devices associated to A. If this is not done, when the user logs in through a2, data will flow into CleverTap servers through a2 (which is in violation to GDPR).</li> </ul> </li> </ul> <p>c. Multiple Profiles on the Same Device</p> <ul> <li>If there are multiple users logging in to the same device where one of the profiles has set the optout flag to enable, CleverTap will suppress data coming from that device for that profile - refer onUserLogin on our developer docs.</li> <li><strong>Example</strong> <ul> <li>There are 2 users A and B who share the same device a1.</li> <li>By default, optout is set to disable on a1.</li> <li>A logs in to a1 and opts out of a1. In this case, optout will be set to true on a1. The SDK will prevent any data from a1 to reach CleverTap servers going forward.</li> <li>A logs out of a1.</li> <li>B logs in to a1 via ‘onUserLogin’ method, then CleverTap sets the optout to disable by default for B. </li> <li>If login of B into a1 is handled by the app/data controller, CleverTap will continue suppressing the data coming from a1. Data Controller should reset the flag optout to disable when B logs in through the same device. If this is not done, B’s data will also be suppressed although B has not opted out of sharing data.</li> </ul> </li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-access-control-3"></div><div class="heading-text"><div id="section-3-access-control" class="heading-anchor_backwardsCompatibility"></div>3. Access Control</div><a aria-label="Skip link to 3. Access Control" class="heading-anchor-icon fa fa-anchor" href="#3-access-control-3"></a></h3> <p>If the SDK has been updated and the updated version app is being used by a user, all end users have this right to suppress.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-implication-2"></div><div class="heading-text"><div id="section-4-implication" class="heading-anchor_backwardsCompatibility"></div>4. Implication</div><a aria-label="Skip link to 4. Implication" class="heading-anchor-icon fa fa-anchor" href="#4-implication-2"></a></h3> <p>a. The profile page of the user who has opted out will be stale and will not have the latest events performed by the user.<br/> b. We will auto filter out all these users from all segment calculations and engagement (including, but not limited to estimate reach, etc.).<br/> c. All analytics data like funnels, flows, cohorts, etc. will not contain these users’ data.<br/> d. Campaigns will not be sent to these users (even though they qualify) as the data is stale.<br/> e. To validate the state of the optout, we will provide the flag as a profile variable on the profile page of each user.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state-3"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default state</div><a aria-label="Skip link to 5. Default state" class="heading-anchor-icon fa fa-anchor" href="#5-default-state-3"></a></h3> <p>a. By default, we will continue collecting profile and event data unless the SDK explicitly raises the flag.<br/> b. Default state: optout <em>:disable</em> i.e. we will collect data from the device by default (to be compliant with GDPR, we recommend that users set this flag to enable by default which ensure no collection of data unless explicit permission provided by end users).</p> <p></p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="opt-in"></div><div class="heading-text"><div id="section-opt-in" class="heading-anchor_backwardsCompatibility"></div>Opt In</div><a aria-label="Skip link to Opt In" class="heading-anchor-icon fa fa-anchor" href="#opt-in"></a></h2> <p>a. If the user who has opted out, chooses to opt back in, all data will be appended to the same profile if identified as an existing user.</p> <p>b. The user will be treated as the same user (we will not create a new profile for the user).</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="right-to-marketing-opt-out"></div><div class="heading-text"><div id="section-right-to-marketing-opt-out" class="heading-anchor_backwardsCompatibility"></div>Right to Marketing Opt Out</div><a aria-label="Skip link to Right to Marketing Opt Out" class="heading-anchor-icon fa fa-anchor" href="#right-to-marketing-opt-out"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it-4"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it</div><a aria-label="Skip link to 1. What is it" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it-4"></a></h3> <p>GDPR provides the right to the user to opt out of marketing communication.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation-4"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation-4"></a></h3> <p>a. Push opt out</p> <ul> <li>Our SDK has a flag ‘MSG-push’ which if set to disable, will ensure that push notifications are blocked for the specific device.</li> <li>Our SDK has a flag ‘MSG-push-all’ which if set to disable, will ensure that push notifications are blocked for ALL devices tagged to the said user.</li> </ul> <p>b. SMS opt out</p> <ul> <li>Our SDK has a flag ‘MSG-sms’ which if set to disable, will ensure that no sms is received by the phone number associated to the logged in device.</li> </ul> <p>c. Email opt out</p> <ul> <li>Our SDK has a flag ‘MSG-email’ which if set to disable, will ensure that no email is received by the email id associated to the logged in device.</li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-access-control-4"></div><div class="heading-text"><div id="section-3-access-control" class="heading-anchor_backwardsCompatibility"></div>3. Access Control</div><a aria-label="Skip link to 3. Access Control" class="heading-anchor-icon fa fa-anchor" href="#3-access-control-4"></a></h3> <p>If the SDK has been updated and the updated app is being used by a user, all end users have this right to opt out of Marketing.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-implication-3"></div><div class="heading-text"><div id="section-4-implication" class="heading-anchor_backwardsCompatibility"></div>4. Implication</div><a aria-label="Skip link to 4. Implication" class="heading-anchor-icon fa fa-anchor" href="#4-implication-3"></a></h3> <p>a. If the data controller wants users to be opted out of marketing communication across ALL channels, all the above flags need to be explicitly moved to disable state for the said profile.</p> <p>b. Data Controllers need to be cognizant of sending transactional communication to the users who have opted out of marketing.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state-4"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default state</div><a aria-label="Skip link to 5. Default state" class="heading-anchor-icon fa fa-anchor" href="#5-default-state-4"></a></h3> <p>a. By default, we will continue marketing communication to said users, unless the SDK explicitly raises the flag.</p> <p>b. Default state: enable i.e. we will send marketing messages by default.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="privacy-by-design"></div><div class="heading-text"><div id="section-privacy-by-design" class="heading-anchor_backwardsCompatibility"></div>Privacy by Design</div><a aria-label="Skip link to Privacy by Design" class="heading-anchor-icon fa fa-anchor" href="#privacy-by-design"></a></h2> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="network-data"></div><div class="heading-text"><div id="section-network-data" class="heading-anchor_backwardsCompatibility"></div>Network Data</div><a aria-label="Skip link to Network Data" class="heading-anchor-icon fa fa-anchor" href="#network-data"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it-5"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it?</div><a aria-label="Skip link to 1. What is it?" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it-5"></a></h3> <p>Part of the privacy by design notion of GDPR.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation-5"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation-5"></a></h3> <p>a. We have made an SDK release to allow Data controllers the capability to set 'enableDeviceNetworkInfoReporting' on individual devices.</p> <p>b. When the user launches app, the following data points WILL NOT be auto collected:</p> <ul> <li>Android: Bluetooth, Wifi, Radio</li> <li>iOS: Wifi, Radio</li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-implications"></div><div class="heading-text"><div id="section-3-implications" class="heading-anchor_backwardsCompatibility"></div>3. Implications</div><a aria-label="Skip link to 3. Implications" class="heading-anchor-icon fa fa-anchor" href="#3-implications"></a></h3> <p>a. If the 'enableDeviceNetworkInfoReporting' is set to disabled, CleverTap will not be able to determine the location of the users based on their IP information.</p> <p>b. This may affect sending out geo targeted campaigns.</p> <p>c. This may affect your ability to perform geo based analytics.</p> <p>d. The profile page of the user will not contain location information.</p> <p>e. If you are using our ‘setLocation’ method, we recommend that you enable 'enableDeviceNetworkInfoReporting'.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-access-control"></div><div class="heading-text"><div id="section-4-access-control" class="heading-anchor_backwardsCompatibility"></div>4. Access Control</div><a aria-label="Skip link to 4. Access Control" class="heading-anchor-icon fa fa-anchor" href="#4-access-control"></a></h3> <p>If the SDK has been updated and the updated app is being used by a user, we will not collect network data for that user by default.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state-5"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default State</div><a aria-label="Skip link to 5. Default State" class="heading-anchor-icon fa fa-anchor" href="#5-default-state-5"></a></h3> <p>enabledevicenetworkinfo’: <em>disable</em> i.e. we will not collect network data by default.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="adid"></div><div class="heading-text"><div id="section-adid" class="heading-anchor_backwardsCompatibility"></div>ADID</div><a aria-label="Skip link to ADID" class="heading-anchor-icon fa fa-anchor" href="#adid"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="1-what-is-it-6"></div><div class="heading-text"><div id="section-1-what-is-it" class="heading-anchor_backwardsCompatibility"></div>1. What is it?</div><a aria-label="Skip link to 1. What is it?" class="heading-anchor-icon fa fa-anchor" href="#1-what-is-it-6"></a></h3> <p>Part of the privacy by design notion of GDPR.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="2-clevertap-implementation-6"></div><div class="heading-text"><div id="section-2-clever-tap-implementation" class="heading-anchor_backwardsCompatibility"></div>2. CleverTap Implementation</div><a aria-label="Skip link to 2. CleverTap Implementation" class="heading-anchor-icon fa fa-anchor" href="#2-clevertap-implementation-6"></a></h3> <p>a. We have made an SDK release to allow Data controllers the capability to set Advertisement Identifiers (ADID): 'CLEVERTAP_USE_GOOGLE_AD_ID' (for Android) and ‘CleverTapUseIFA’ (for iOS).</p> <p>b. If ADID is set to 0, when the user launches app, CleverTap will NOT use the Advertising Id to generate unique CleverTap id for the said user.</p> <p>c. If ADID is set to 1, when the user launches app, CleverTap will use the Advertising Id to generate unique CleverTap id for the said user.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="3-implications-1"></div><div class="heading-text"><div id="section-3-implications" class="heading-anchor_backwardsCompatibility"></div>3. Implications</div><a aria-label="Skip link to 3. Implications" class="heading-anchor-icon fa fa-anchor" href="#3-implications-1"></a></h3> <p>Data Controllers WILL NOT be able to search for specific profiles using the ADID. You will have to use the CleverTap generate unique identity to search for the said user.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="4-access-control-1"></div><div class="heading-text"><div id="section-4-access-control" class="heading-anchor_backwardsCompatibility"></div>4. Access Control</div><a aria-label="Skip link to 4. Access Control" class="heading-anchor-icon fa fa-anchor" href="#4-access-control-1"></a></h3> <p>If the SDK has been updated and the updated version of the app is being used by any new user, no ADID will be shared with CleverTap for those user.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="5-default-state-6"></div><div class="heading-text"><div id="section-5-default-state" class="heading-anchor_backwardsCompatibility"></div>5. Default State</div><a aria-label="Skip link to 5. Default State" class="heading-anchor-icon fa fa-anchor" href="#5-default-state-6"></a></h3> <p>ADID: <em>disabled</em> i.e we will not collect ADID by default.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="faqs"></div><div class="heading-text"><div id="section-fa-qs" class="heading-anchor_backwardsCompatibility"></div>FAQs</div><a aria-label="Skip link to FAQs" class="heading-anchor-icon fa fa-anchor" href="#faqs"></a></h2> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="how-are-profiles-created-on-clevertap--"></div><div class="heading-text"><div id="section-how-are-profiles-created-on-clever-tap" class="heading-anchor_backwardsCompatibility"></div>How are profiles created on CleverTap -</div><a aria-label="Skip link to How are profiles created on CleverTap -" class="heading-anchor-icon fa fa-anchor" href="#how-are-profiles-created-on-clevertap--"></a></h2> <ol> <li> <p>CleverTap's SDK picks up the Google ADID for every Android device and the IDFA for every iOS device to create the CleverTap ID. </p> </li> <li> <p>In case the SDK is able to successfully able to pick up the ADID and IDFA respectively, the format of the CleverTap ID is as follows -</p> </li> </ol> <p><em>Android</em> __g(ADID stripped of hyphens)<br/> <em>iOS</em> -g(IDFA stripped of hyphens)</p> <ol start="3"> <li> <p>The CleverTap ID is used to identify distinct devices.</p> </li> <li> <p>Later, when the end user provides his/her identity by logging in/registering, CleverTap will assign this identity to the previously anonymous profile.</p> </li> </ol> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="what-is-gdpr"></div><div class="heading-text"><div id="section-what-is-gdpr" class="heading-anchor_backwardsCompatibility"></div>What is GDPR?</div><a aria-label="Skip link to What is GDPR?" class="heading-anchor-icon fa fa-anchor" href="#what-is-gdpr"></a></h2> <ol> <li> <p>General Data Protection Regulation (GDPR) came into regulation in May 2018 - primarily to give more rights and power to the citizens of the EU to control their personal data and the information they share with businesses they deal with. Refer to <a target="_self" href="/docs/gdpr">CleverTap GDPR</a>.</p> </li> <li> <p>To elaborate a little more - in the current situation users of your app are the data subject, your app/business is the data controller while CleverTap acts as a data processor.</p> </li> <li> <p>As a data processor - our SDK captures only two data points about the user - </p> </li> </ol> <p>a) Advertising ID of the device - In case of Android, CleverTap's SDK captures the Google ADID and in case of iOS, the SDK captures the IDFA. We use this to create a hashed CleverTap ID in order to identify devices.<br/> b) Location - Based on the latest app launch of the user, using a reverse IP lookup powered by Maxmind, CleverTap is able to capture the city level location of the user.</p> <p>Since May 2018(SDK v3.1.9 and above), our SDK's are GDPR compliant, and we do not track the above two data points, unless explicitly enabled. Note that all our SDK's from 3.1.9 and above are GDPR compliant.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="how-could-this-impact-my-user-profiles-on-clevertap"></div><div class="heading-text"><div id="section-how-could-this-impact-my-user-profiles-on-clever-tap" class="heading-anchor_backwardsCompatibility"></div>How could this impact my user profiles on CleverTap?</div><a aria-label="Skip link to How could this impact my user profiles on CleverTap?" class="heading-anchor-icon fa fa-anchor" href="#how-could-this-impact-my-user-profiles-on-clevertap"></a></h2> <ol> <li> <p>In case the user has uninstalled and installed the app again, and if the SDK is not picking up the ADID and IDFA, then there is no way for the SDK to identify the device as the same device. Hence, for every uninstall and re-install scenario - CleverTap ends up creating a new profile altogether.</p> </li> <li> <p>App install attribution could potentially not work as expected in case your attribution provider received the ADID, but CleverTap doesn't. You wouldn't be able to carry out an analysis or segment basis the install source of the user. You will have to ensure if you have CleverTap GDPR compliant, then even your attribution partner is GDPR compliant</p> </li> </ol> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="is-gdpr-applicable-to-me"></div><div class="heading-text"><div id="section-is-gdpr-applicable-to-me" class="heading-anchor_backwardsCompatibility"></div>Is GDPR applicable to me?</div><a aria-label="Skip link to Is GDPR applicable to me?" class="heading-anchor-icon fa fa-anchor" href="#is-gdpr-applicable-to-me"></a></h2> <p>Under the GDPR, it is the location of the individual whose personal data is being processed that determines whether the concerned firm should comply. This means that the GDPR will apply to all organizations, whether within the EU or outside of it, that offer their product or service to individuals in the EU when their data is being collected. In addition, it is also recommended under the GDPR that your marketing communications be on a default opt-out. </p> <p>That said, your legal/compliance teams will be in a better position to answer if your app/business falls under the purview of GDPR regulations.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="gdpr-doesnt-apply-to-me-what-next"></div><div class="heading-text"><div id="section-gdpr-doesnt-apply-to-me-what-next" class="heading-anchor_backwardsCompatibility"></div>GDPR doesn't apply to me. What next?</div><a aria-label="Skip link to GDPR doesn't apply to me. What next?" class="heading-anchor-icon fa fa-anchor" href="#gdpr-doesnt-apply-to-me-what-next"></a></h2> <p>If GDPR doesn't apply to you, then life continues as usual for profile creation. You can simply allow <a target="_self" href="https://developer.clevertap.com/docs/sdk-changes-for-gdpr-compliance">CleverTap to track the ADID and location</a>.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="gdpr-applies-to-me-what-next"></div><div class="heading-text"><div id="section-gdpr-applies-to-me-what-next" class="heading-anchor_backwardsCompatibility"></div>GDPR applies to me. What next?</div><a aria-label="Skip link to GDPR applies to me. What next?" class="heading-anchor-icon fa fa-anchor" href="#gdpr-applies-to-me-what-next"></a></h2> <p>What your legal/compliance team needs to find out is if allowing CleverTap to track the above two data points (ADID & Location) is included in the purview of your GDPR compliance. If not, you can allow <a target="_self" href="https://developer.clevertap.com/docs/sdk-changes-for-gdpr-compliance">CleverTap to track the ADID and location</a>.</p> <p>However, if your app needs to be completely GDPR compliant, then you can disable the tracking by following the steps mentioned in the doc.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="what-hygiene-checks-do-i-need-to-do"></div><div class="heading-text"><div id="section-what-hygiene-checks-do-i-need-to-do" class="heading-anchor_backwardsCompatibility"></div>What hygiene checks do I need to do?</div><a aria-label="Skip link to What hygiene checks do I need to do?" class="heading-anchor-icon fa fa-anchor" href="#what-hygiene-checks-do-i-need-to-do"></a></h2> <p>Once you move to a GDPR-compliant SDK, you can perform some quick hygiene checks to ensure profiles are being created as per the GDPR norms applicable to you - </p> <p>a) In case you need to be GDPR compliant, your CleverTap ID's wouldn't start from <strong>g or -g.<br/> b) In case you do not need to be GDPR compliant, your CleverTap ID's would continue to start from '</strong>g' or '-g.'<br/> c) In case you need to be GDPR compliant, but your legal team says that ADID can be tracked by CleverTap's SDK, your CleverTap ID's would continue to start from __g or -g.</p></div><div class="UpdatedAt"><p class="DateLine "><i class="icon icon-watch"></i>Updated over 1 year ago </p></div><hr class="NextStepsDivider"/><nav aria-label="Pagination Controls" class="PaginationControlsjDYuqu8pBMUy rm-Pagination"></nav></section><section class="content-toc grid-25"><nav><ul class="toc-list"><li><a class="tocHeader" href="#"><i class="icon icon-text-align-left"></i>Table of Contents</a></li><li class="toc-children"><ul> <li> <a href="#introduction">Introduction</a> </li> <li> <a href="#nomenclature">Nomenclature</a> </li> <li> <a href="#contractual-obligations">Contractual Obligations</a> <ul> <li><a href="#data-subject-rights">Data Subject Rights</a></li> <li><a href="#right-to-erase">Right to Erase</a></li> <li><a href="#right-to-modifyrectify">Right to Modify/Rectify</a></li> <li><a href="#right-to-access">Right to Access</a></li> <li><a href="#right-to-data-suppress-opt-out">Right to Data Suppress (Opt Out)</a></li> <li><a href="#opt-in">Opt In</a></li> <li><a href="#right-to-marketing-opt-out">Right to Marketing Opt Out</a></li> <li><a href="#privacy-by-design">Privacy by Design</a></li> <li><a href="#network-data">Network Data</a></li> <li><a href="#adid">ADID</a></li> <li><a href="#faqs">FAQs</a></li> <li><a href="#how-are-profiles-created-on-clevertap--">How are profiles created on CleverTap -</a></li> <li><a href="#what-is-gdpr">What is GDPR?</a></li> <li><a href="#how-could-this-impact-my-user-profiles-on-clevertap">How could this impact my user profiles on CleverTap?</a></li> <li><a href="#is-gdpr-applicable-to-me">Is GDPR applicable to me?</a></li> <li><a href="#gdpr-doesnt-apply-to-me-what-next">GDPR doesn't apply to me. What next?</a></li> <li><a href="#gdpr-applies-to-me-what-next">GDPR applies to me. What next?</a></li> <li><a href="#what-hygiene-checks-do-i-need-to-do">What hygiene checks do I need to do?</a></li> </ul> </li> </ul></li></ul></nav></section></div><div class="ModalWrapper" id="tutorialmodal-root"></div></article></div></main><footer aria-label="Status banner" class="AppFooter rm-Banners"></footer><footer><ul class="footer-details"> <li>Copyright (C) 2013 WizRocket Inc. (“CleverTap”). All rights reserved. | <a target = "_blank" href="https://clevertap.com/privacy-policy/" >Privacy Policy</a></li> </ul></footer><div class="ModalWrapper" id="ChatGPT-modal"></div></div></div><div class="ng-non-bindable"><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script id="ssr-props" data-initial-props="{"sidebars":{"docs":[{"_id":"621736057c4d1703e233212a","project":"5a555fcd385eab001e34eab7","version":"621736057c4d1703e2332395","isAPI":false,"reference":false,"createdAt":"2018-01-10T00:35:25.511Z","from_sync":false,"order":0,"slug":"documentation","title":"Getting 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Controller: CleverTap Customers\n* Data Processor: CleverTap\n\n# Contractual Obligations\n\n### 1. [Data Processing Agreement](https://clevertap.com/data-processing-agreement/) (DPA)\nAll customers of CleverTap have to sign the DPA. To account for this, on login for the first time, each user will have to go through our ToS, Privacy Policy, and DPA and accept the same.\n### 2. [Updated Terms of Service](https://clevertap.com/terms-service/) \n### 3. [Updated Privacy Policy](https://clevertap.com/privacy-policy/) \n\n\n\n\n## Data Subject Rights\n\n## Right to Erase\n\n### 1. What is it?\nThis right allows end users to delete all information about them from CleverTap servers.\n\n\n[block:callout]\n{\n \"type\": \"info\",\n \"title\": \"Note\",\n \"body\": \"CleverTap deletes all backups within 60 days of customer deleting the data\"\n}\n[/block]\n\n### 2. CleverTap Implementation\na. API */delete/profiles.json*\n* Data Controllers can use this Rest API to delete all data of the mentioned profiles from the CleverTap servers by calling one of the 2 unique profile identifiers: \n * List of identities\n * List of GUIDs\n\n\n[block:code]\n{\n \"codes\": [\n {\n \"code\": \"{\\n \\\"guid\\\":\\\"df2e224d90874887b4d61153ef3a2508\\\"\\n}\\n\\nOR\\n\\n{\\n \\\"identity\\\":\\\"john.doe@johndoe.com\\\"\\n}\",\n \"language\": \"text\",\n \"name\": \"http://eu1.wzrkt.com/1/delete/profiles.json\"\n }\n ]\n}\n[/block]\n\nb. Dashboard Delete\n* Data Controllers can navigate to the profile page of the users whose profile has to be deleted.\n* On calling the delete button, the entire profile page will be unavailable for use and ALL profile and event information will be removed from our servers within 24 hours of calling this function.\n\nc. IMPORTANT NOTE\nWhen Profile of a user is Deleted, if the data subject also wants that their future data is also not captured, Data Controllers have to ensure that the Data Suppress flag (on the device) is set to enable on all devices owned by the said user. If this is not done, we will delete all data of the said user, BUT as soon as the same user logs in, we will create a new profile for the user and start capturing their data again\n\n### 3. Access Control\nOnly Admin users have the right to erase user information.\n\n### 4. Implications\na. Customer will have to stop sending Future data of the profile thus suppressed\n* Once the user hits delete for a profile, all data coming from any device associated to the user will also have to be stopped. Hence, if the delete function is called, the data controller will have to set the optout flag to enable state (check right to suppress).\n\nb. Unreachable on Marketing Channels\n* Since the data of the user is deleted, there is no way to reach out to the user on marketing communication channels. Data controllers will have to opt the users out of ALL marketing channels.\n\nc. Dashboard Implications\n* You will not be able to view the profile page of the said user post delete.\n* You cannot roll back erase, once called. There is no way to get the information back, once delete function is invoked.\n* The delete happens immediately and cannot be rolled back. The actual delete of the profile will happen within 24 hours from across all our systems.\n* Funnels, cohorts, pivots and other analytics will be impacted as the numbers may show some data inconsistency for a small period due to data deletion.\n* Users cannot download the profile information of the said user from anywhere on the dashboard.\n\n### 5. Default state\nProfile will be erased only on explicitly calling it via API or dashboard delete.\n\n\n##Right to Modify/Rectify\n### 1. What is it\nThis right allows users to modify/rectify any profile data stored about them\n\n### 2. CleverTap Implementation\na. API\t\nCleverTap has provided this API which allows Data Controllers to upload profile information of their users. Hence, if a Data Subject requests for a profile change, the Data controller can upload the profile data of the user via the API\nb. csv Profile upload\nUnder the settings section of your dashboard, we allow users to upload user profiles via a csv file.You will find it under Settings -> Manage -> My Uploads\n\n###3. Access Control\nAll non members have the right to csv upload\n\n###4. Implication\nThe old profile information will be overridden with the new profile for the given user identifier. If the user identifier is not found, a new profile will be created\n\n###5. Default State\nProfile will be modified only on explicitly calling it via API\n\n\n## Right to Access\n### 1. What is it\nThis right allows users to access data which has been captured about them by the Data Processors\n### 2. CleverTap Implementation\na. Dashboard Download\nThis allows Data Controllers to download data about their specific users as a csv file\nb. API Download\nThis API allows users download data about specific users via identities and/or guids\n### 3. Access Control\nAll non member users can download profile informations. \nAll users with the key, can use the API download method\n### 4. Implication\nDownload will download the latest profile of the said user\n### 5. Default State\nProfile will be downloaded on explicitly calling the download function\n\n\n## Right to Data Suppress (Opt Out)\n\n### 1. What is it?\nThis right allows users to opt out of sharing any data with Data Processors.\n\n### 2. CleverTap Implementation\na. New SDK version\n* We have released an update to the SDK which will allow you to hook a optout flag to the CTA on your app.\n* If the optout flag is set to disable, we will continue collecting data of the said user from the said device.\n* If the optout flag is set to enable, our SDK will stop sending any data from the said device onto our servers. Data is blocked at the SDK level itself.\n\nb. Multiple Devices\n* If the same user logs in from another device, the Data Controller will have to validate the optout flag of user and set the flag accordingly.\n* **Example**\n * User A has 2 devices, a1, a2.\n * By default, optout is set to disable on both devices.\n * A opts out of a1. In this case, optout will be set to enable on a1. The SDK will prevent any data from a1 to reach CleverTap servers going forward.\n * At this time, the Data Controller should set optout to enable for all devices associated to A. If this is not done, when the user logs in through a2, data will flow into CleverTap servers through a2 (which is in violation to GDPR).\n\nc. Multiple Profiles on the Same Device\n* If there are multiple users logging in to the same device where one of the profiles has set the optout flag to enable, CleverTap will suppress data coming from that device for that profile - refer onUserLogin on our developer docs.\n* **Example**\n * There are 2 users A and B who share the same device a1.\n * By default, optout is set to disable on a1.\n * A logs in to a1 and opts out of a1. In this case, optout will be set to true on a1. The SDK will prevent any data from a1 to reach CleverTap servers going forward.\n * A logs out of a1.\n * B logs in to a1 via ‘onUserLogin’ method, then CleverTap sets the optout to disable by default for B. \n * If login of B into a1 is handled by the app/data controller, CleverTap will continue suppressing the data coming from a1. Data Controller should reset the flag optout to disable when B logs in through the same device. If this is not done, B’s data will also be suppressed although B has not opted out of sharing data.\n\n### 3. Access Control\nIf the SDK has been updated and the updated version app is being used by a user, all end users have this right to suppress.\n\n### 4. Implication\na. The profile page of the user who has opted out will be stale and will not have the latest events performed by the user.\nb. We will auto filter out all these users from all segment calculations and engagement (including, but not limited to estimate reach, etc.).\nc. All analytics data like funnels, flows, cohorts, etc. will not contain these users’ data.\nd. Campaigns will not be sent to these users (even though they qualify) as the data is stale.\ne. To validate the state of the optout, we will provide the flag as a profile variable on the profile page of each user.\n\n### 5. Default state\na. By default, we will continue collecting profile and event data unless the SDK explicitly raises the flag.\nb. Default state: optout *:disable* i.e. we will collect data from the device by default (to be compliant with GDPR, we recommend that users set this flag to enable by default which ensure no collection of data unless explicit permission provided by end users).\n\f\n## Opt In\na. If the user who has opted out, chooses to opt back in, all data will be appended to the same profile if identified as an existing user.\n\nb. The user will be treated as the same user (we will not create a new profile for the user).\n\n## Right to Marketing Opt Out\n\n### 1. What is it\nGDPR provides the right to the user to opt out of marketing communication.\n\n### 2. CleverTap Implementation\na. Push opt out\n* Our SDK has a flag ‘MSG-push’ which if set to disable, will ensure that push notifications are blocked for the specific device.\n* Our SDK has a flag ‘MSG-push-all’ which if set to disable, will ensure that push notifications are blocked for ALL devices tagged to the said user.\n\nb. SMS opt out\n* Our SDK has a flag ‘MSG-sms’ which if set to disable, will ensure that no sms is received by the phone number associated to the logged in device.\n\nc. Email opt out\n* Our SDK has a flag ‘MSG-email’ which if set to disable, will ensure that no email is received by the email id associated to the logged in device.\n\n### 3. Access Control\nIf the SDK has been updated and the updated app is being used by a user, all end users have this right to opt out of Marketing.\n\n### 4. Implication\na. If the data controller wants users to be opted out of marketing communication across ALL channels, all the above flags need to be explicitly moved to disable state for the said profile.\n\nb. Data Controllers need to be cognizant of sending transactional communication to the users who have opted out of marketing.\n\n### 5. Default state\na. By default, we will continue marketing communication to said users, unless the SDK explicitly raises the flag.\n\nb. Default state: enable i.e. we will send marketing messages by default.\n\n\n\n## Privacy by Design\n\n## Network Data\n\n### 1. What is it?\nPart of the privacy by design notion of GDPR.\n\n### 2. CleverTap Implementation\na. We have made an SDK release to allow Data controllers the capability to set 'enableDeviceNetworkInfoReporting' on individual devices.\n\nb. When the user launches app, the following data points WILL NOT be auto collected:\n* Android: Bluetooth, Wifi, Radio\n* iOS: Wifi, Radio\n\n### 3. Implications\na. If the 'enableDeviceNetworkInfoReporting' is set to disabled, CleverTap will not be able to determine the location of the users based on their IP information.\n\nb. This may affect sending out geo targeted campaigns.\n\nc. This may affect your ability to perform geo based analytics.\n\nd. The profile page of the user will not contain location information.\n\ne. If you are using our ‘setLocation’ method, we recommend that you enable 'enableDeviceNetworkInfoReporting'.\n\n### 4. Access Control\nIf the SDK has been updated and the updated app is being used by a user, we will not collect network data for that user by default.\n\n### 5. Default State\nenabledevicenetworkinfo’: *disable* i.e. we will not collect network data by default.\n\n## ADID\n### 1. What is it?\nPart of the privacy by design notion of GDPR.\n\n### 2. CleverTap Implementation\na. We have made an SDK release to allow Data controllers the capability to set Advertisement Identifiers (ADID): 'CLEVERTAP_USE_GOOGLE_AD_ID' (for Android) and ‘CleverTapUseIFA’ (for iOS).\n\nb. If ADID is set to 0, when the user launches app, CleverTap will NOT use the Advertising Id to generate unique CleverTap id for the said user.\n\nc. If ADID is set to 1, when the user launches app, CleverTap will use the Advertising Id to generate unique CleverTap id for the said user.\n\n### 3. Implications\nData Controllers WILL NOT be able to search for specific profiles using the ADID. You will have to use the CleverTap generate unique identity to search for the said user.\n\n### 4. Access Control\nIf the SDK has been updated and the updated version of the app is being used by any new user, no ADID will be shared with CleverTap for those user.\n\n### 5. Default State\nADID: *disabled* i.e we will not collect ADID by default.\n\n\n\n\n## FAQs\n\n## How are profiles created on CleverTap -\n\n1) CleverTap's SDK picks up the Google ADID for every Android device and the IDFA for every iOS device to create the CleverTap ID. \n\n2) In case the SDK is able to successfully able to pick up the ADID and IDFA respectively, the format of the CleverTap ID is as follows -\n\n*Android* __g(ADID stripped of hyphens)\n*iOS* -g(IDFA stripped of hyphens)\n\n3) The CleverTap ID is used to identify distinct devices.\n\n4) Later, when the end user provides his/her identity by logging in/registering, CleverTap will assign this identity to the previously anonymous profile.\n\n## What is GDPR?\n\n1) General Data Protection Regulation (GDPR) came into regulation in May 2018 - primarily to give more rights and power to the citizens of the EU to control their personal data and the information they share with businesses they deal with. Refer to [CleverTap GDPR](https://docs.clevertap.com/docs/gdpr).\n\n2) To elaborate a little more - in the current situation users of your app are the data subject, your app/business is the data controller while CleverTap acts as a data processor.\n\n3) As a data processor - our SDK captures only two data points about the user - \n\na) Advertising ID of the device - In case of Android, CleverTap's SDK captures the Google ADID and in case of iOS, the SDK captures the IDFA. We use this to create a hashed CleverTap ID in order to identify devices.\nb) Location - Based on the latest app launch of the user, using a reverse IP lookup powered by Maxmind, CleverTap is able to capture the city level location of the user.\n\nSince May 2018(SDK v3.1.9 and above), our SDK's are GDPR compliant, and we do not track the above two data points, unless explicitly enabled. Note that all our SDK's from 3.1.9 and above are GDPR compliant.\n\n## How could this impact my user profiles on CleverTap?\n\n1) In case the user has uninstalled and installed the app again, and if the SDK is not picking up the ADID and IDFA, then there is no way for the SDK to identify the device as the same device. Hence, for every uninstall and re-install scenario - CleverTap ends up creating a new profile altogether.\n\n2) App install attribution could potentially not work as expected in case your attribution provider received the ADID, but CleverTap doesn't. You wouldn't be able to carry out an analysis or segment basis the install source of the user. You will have to ensure if you have CleverTap GDPR compliant, then even your attribution partner is GDPR compliant\n\n## Is GDPR applicable to me?\n\nUnder the GDPR, it is the location of the individual whose personal data is being processed that determines whether the concerned firm should comply. This means that the GDPR will apply to all organizations, whether within the EU or outside of it, that offer their product or service to individuals in the EU when their data is being collected. In addition, it is also recommended under the GDPR that your marketing communications be on a default opt-out. \n\nThat said, your legal/compliance teams will be in a better position to answer if your app/business falls under the purview of GDPR regulations.\n\n## GDPR doesn't apply to me. What next?\n\nIf GDPR doesn't apply to you, then life continues as usual for profile creation. You can simply allow [CleverTap to track the ADID and location](https://developer.clevertap.com/docs/sdk-changes-for-gdpr-compliance).\n\n## GDPR applies to me. What next?\n\nWhat your legal/compliance team needs to find out is if allowing CleverTap to track the above two data points (ADID & Location) is included in the purview of your GDPR compliance. If not, you can allow [CleverTap to track the ADID and location](https://developer.clevertap.com/docs/sdk-changes-for-gdpr-compliance).\n\nHowever, if your app needs to be completely GDPR compliant, then you can disable the tracking by following the steps mentioned in the doc.\n\n## What hygiene checks do I need to do?\n\nOnce you move to a GDPR-compliant SDK, you can perform some quick hygiene checks to ensure profiles are being created as per the GDPR norms applicable to you - \n\na) In case you need to be GDPR compliant, your CleverTap ID's wouldn't start from __g or -g. \nb) In case you do not need to be GDPR compliant, your CleverTap ID's would continue to start from '__g' or '-g.'\nc) In case you need to be GDPR compliant, but your legal team says that ADID can be tracked by CleverTap's SDK, your CleverTap ID's would continue to start from __g or -g.","dehydrated":{"toc":"<nav><ul class=\"toc-list\"><li><a class=\"tocHeader\" href=\"#\"><i class=\"icon icon-text-align-left\"></i>Table of Contents</a></li><li class=\"toc-children\"><ul>\n<li>\n<a href=\"#introduction\">Introduction</a>\n</li>\n<li>\n<a href=\"#nomenclature\">Nomenclature</a>\n</li>\n<li>\n<a href=\"#contractual-obligations\">Contractual Obligations</a>\n<ul>\n<li><a href=\"#data-subject-rights\">Data Subject Rights</a></li>\n<li><a href=\"#right-to-erase\">Right to Erase</a></li>\n<li><a href=\"#right-to-modifyrectify\">Right to Modify/Rectify</a></li>\n<li><a href=\"#right-to-access\">Right to Access</a></li>\n<li><a href=\"#right-to-data-suppress-opt-out\">Right to Data Suppress (Opt Out)</a></li>\n<li><a href=\"#opt-in\">Opt In</a></li>\n<li><a href=\"#right-to-marketing-opt-out\">Right to Marketing Opt Out</a></li>\n<li><a href=\"#privacy-by-design\">Privacy by Design</a></li>\n<li><a href=\"#network-data\">Network Data</a></li>\n<li><a href=\"#adid\">ADID</a></li>\n<li><a href=\"#faqs\">FAQs</a></li>\n<li><a href=\"#how-are-profiles-created-on-clevertap--\">How are profiles created on CleverTap -</a></li>\n<li><a href=\"#what-is-gdpr\">What is GDPR?</a></li>\n<li><a href=\"#how-could-this-impact-my-user-profiles-on-clevertap\">How could this impact my user profiles on CleverTap?</a></li>\n<li><a href=\"#is-gdpr-applicable-to-me\">Is GDPR applicable to me?</a></li>\n<li><a href=\"#gdpr-doesnt-apply-to-me-what-next\">GDPR doesn&#x27;t apply to me. What next?</a></li>\n<li><a href=\"#gdpr-applies-to-me-what-next\">GDPR applies to me. What next?</a></li>\n<li><a href=\"#what-hygiene-checks-do-i-need-to-do\">What hygiene checks do I need to do?</a></li>\n</ul>\n</li>\n</ul></li></ul></nav>","body":"<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"introduction\"></div><div class=\"heading-text\"><div id=\"section-introduction\" class=\"heading-anchor_backwardsCompatibility\"></div>Introduction</div><a aria-label=\"Skip link to Introduction\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#introduction\"></a></h1>\n<p>The GDPR enforcement puts the control of personal data collected by businesses in the hands of the individuals it belongs to, protecting the rights of EU residents.</p>\n<p>The regulation delineates individuals’ rights to <a href=\"https://gdpr-info.eu/chapter-3/\" target=\"\" title=\"\">access, rectify, and restrict</a> the processing of personal data, among other key provisions, and aims to unify privacy and security laws for all organizations operating within the EU.</p>\n<p>In the context of this user document, we will be focused on how to implement the different rights once invoked by the Data Subjects.</p>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"nomenclature\"></div><div class=\"heading-text\"><div id=\"section-nomenclature\" class=\"heading-anchor_backwardsCompatibility\"></div>Nomenclature</div><a aria-label=\"Skip link to Nomenclature\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#nomenclature\"></a></h1>\n<ul>\n<li>Data Subject: End Users</li>\n<li>Data Controller: CleverTap Customers</li>\n<li>Data Processor: CleverTap</li>\n</ul>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"contractual-obligations\"></div><div class=\"heading-text\"><div id=\"section-contractual-obligations\" class=\"heading-anchor_backwardsCompatibility\"></div>Contractual Obligations</div><a aria-label=\"Skip link to Contractual Obligations\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#contractual-obligations\"></a></h1>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"1-data-processing-agreement-dpa\"></div><div class=\"heading-text\"><div id=\"section-1-data-processing-agreement-dpa\" class=\"heading-anchor_backwardsCompatibility\"></div>1. <a href=\"https://clevertap.com/data-processing-agreement/\" target=\"\" title=\"\">Data Processing Agreement</a> (DPA)</div><a aria-label=\"Skip link to 1. \" class=\"heading-anchor-icon fa fa-anchor\" href=\"#1-data-processing-agreement-dpa\"></a></h3>\n<p>All customers of CleverTap have to sign the DPA. To account for this, on login for the first time, each user will have to go through our ToS, Privacy Policy, and DPA and accept the same.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"2-updated-terms-of-service\"></div><div class=\"heading-text\"><div id=\"section-2-updated-terms-of-service\" class=\"heading-anchor_backwardsCompatibility\"></div>2. <a href=\"https://clevertap.com/terms-service/\" target=\"\" title=\"\">Updated Terms of Service</a></div><a aria-label=\"Skip link to 2. \" class=\"heading-anchor-icon fa fa-anchor\" href=\"#2-updated-terms-of-service\"></a></h3>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"3-updated-privacy-policy\"></div><div class=\"heading-text\"><div id=\"section-3-updated-privacy-policy\" class=\"heading-anchor_backwardsCompatibility\"></div>3. <a href=\"https://clevertap.com/privacy-policy/\" target=\"\" title=\"\">Updated Privacy Policy</a></div><a aria-label=\"Skip link to 3. \" class=\"heading-anchor-icon fa fa-anchor\" href=\"#3-updated-privacy-policy\"></a></h3>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"data-subject-rights\"></div><div class=\"heading-text\"><div id=\"section-data-subject-rights\" class=\"heading-anchor_backwardsCompatibility\"></div>Data Subject Rights</div><a aria-label=\"Skip link to Data Subject Rights\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#data-subject-rights\"></a></h2>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"right-to-erase\"></div><div class=\"heading-text\"><div id=\"section-right-to-erase\" class=\"heading-anchor_backwardsCompatibility\"></div>Right to Erase</div><a aria-label=\"Skip link to Right to Erase\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#right-to-erase\"></a></h2>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"1-what-is-it\"></div><div class=\"heading-text\"><div id=\"section-1-what-is-it\" class=\"heading-anchor_backwardsCompatibility\"></div>1. What is it?</div><a aria-label=\"Skip link to 1. What is it?\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#1-what-is-it\"></a></h3>\n<p>This right allows end users to delete all information about them from CleverTap servers.</p>\n<blockquote class=\"callout callout_info\" theme=\"📘\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">📘</span><p>Note</p></h2><p>CleverTap deletes all backups within 60 days of customer deleting the data</p></blockquote>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"2-clevertap-implementation\"></div><div class=\"heading-text\"><div id=\"section-2-clever-tap-implementation\" class=\"heading-anchor_backwardsCompatibility\"></div>2. CleverTap Implementation</div><a aria-label=\"Skip link to 2. CleverTap Implementation\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#2-clevertap-implementation\"></a></h3>\n<p>a. API <em>/delete/profiles.json</em></p>\n<ul>\n<li>Data Controllers can use this Rest API to delete all data of the mentioned profiles from the CleverTap servers by calling one of the 2 unique profile identifiers: \n<ul>\n<li>List of identities</li>\n<li>List of GUIDs</li>\n</ul>\n</li>\n</ul>\n<div class=\"CodeTabs CodeTabs_initial theme-light\"><div class=\"CodeTabs-toolbar\" role=\"tablist\"><button aria-selected=\"true\" class=\"CodeTabs_active\" role=\"tab\" type=\"button\">http://eu1.wzrkt.com/1/delete/profiles.json</button></div><div class=\"CodeTabs-inner\" role=\"tabpanel\"><pre><button aria-label=\"Copy Code\" class=\"rdmd-code-copy fa\"></button><code class=\"rdmd-code lang-text theme-light\" data-lang=\"text\" name=\"http://eu1.wzrkt.com/1/delete/profiles.json\" tabindex=\"0\">{\n &quot;guid&quot;:&quot;df2e224d90874887b4d61153ef3a2508&quot;\n}\n\nOR\n\n{\n &quot;identity&quot;:&quot;john.doe@johndoe.com&quot;\n}\n</code></pre></div></div>\n<p>b. Dashboard Delete</p>\n<ul>\n<li>Data Controllers can navigate to the profile page of the users whose profile has to be deleted.</li>\n<li>On calling the delete button, the entire profile page will be unavailable for use and ALL profile and event information will be removed from our servers within 24 hours of calling this function.</li>\n</ul>\n<p>c. IMPORTANT NOTE<br/>\nWhen Profile of a user is Deleted, if the data subject also wants that their future data is also not captured, Data Controllers have to ensure that the Data Suppress flag (on the device) is set to enable on all devices owned by the said user. If this is not done, we will delete all data of the said user, BUT as soon as the same user logs in, we will create a new profile for the user and start capturing their data again</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"3-access-control\"></div><div class=\"heading-text\"><div id=\"section-3-access-control\" class=\"heading-anchor_backwardsCompatibility\"></div>3. Access Control</div><a aria-label=\"Skip link to 3. Access Control\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#3-access-control\"></a></h3>\n<p>Only Admin users have the right to erase user information.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"4-implications\"></div><div class=\"heading-text\"><div id=\"section-4-implications\" class=\"heading-anchor_backwardsCompatibility\"></div>4. Implications</div><a aria-label=\"Skip link to 4. Implications\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#4-implications\"></a></h3>\n<p>a. Customer will have to stop sending Future data of the profile thus suppressed</p>\n<ul>\n<li>Once the user hits delete for a profile, all data coming from any device associated to the user will also have to be stopped. Hence, if the delete function is called, the data controller will have to set the optout flag to enable state (check right to suppress).</li>\n</ul>\n<p>b. Unreachable on Marketing Channels</p>\n<ul>\n<li>Since the data of the user is deleted, there is no way to reach out to the user on marketing communication channels. Data controllers will have to opt the users out of ALL marketing channels.</li>\n</ul>\n<p>c. Dashboard Implications</p>\n<ul>\n<li>You will not be able to view the profile page of the said user post delete.</li>\n<li>You cannot roll back erase, once called. There is no way to get the information back, once delete function is invoked.</li>\n<li>The delete happens immediately and cannot be rolled back. The actual delete of the profile will happen within 24 hours from across all our systems.</li>\n<li>Funnels, cohorts, pivots and other analytics will be impacted as the numbers may show some data inconsistency for a small period due to data deletion.</li>\n<li>Users cannot download the profile information of the said user from anywhere on the dashboard.</li>\n</ul>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"5-default-state\"></div><div class=\"heading-text\"><div id=\"section-5-default-state\" class=\"heading-anchor_backwardsCompatibility\"></div>5. Default state</div><a aria-label=\"Skip link to 5. Default state\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#5-default-state\"></a></h3>\n<p>Profile will be erased only on explicitly calling it via API or dashboard delete.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"right-to-modifyrectify\"></div><div class=\"heading-text\"><div id=\"section-right-to-modify-rectify\" class=\"heading-anchor_backwardsCompatibility\"></div>Right to Modify/Rectify</div><a aria-label=\"Skip link to Right to Modify/Rectify\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#right-to-modifyrectify\"></a></h2>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"1-what-is-it-1\"></div><div class=\"heading-text\"><div id=\"section-1-what-is-it\" class=\"heading-anchor_backwardsCompatibility\"></div>1. What is it</div><a aria-label=\"Skip link to 1. What is it\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#1-what-is-it-1\"></a></h3>\n<p>This right allows users to modify/rectify any profile data stored about them</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"2-clevertap-implementation-1\"></div><div class=\"heading-text\"><div id=\"section-2-clever-tap-implementation\" class=\"heading-anchor_backwardsCompatibility\"></div>2. CleverTap Implementation</div><a aria-label=\"Skip link to 2. CleverTap Implementation\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#2-clevertap-implementation-1\"></a></h3>\n<p>a. API\t<br/>\nCleverTap has provided this API which allows Data Controllers to upload profile information of their users. Hence, if a Data Subject requests for a profile change, the Data controller can upload the profile data of the user via the API<br/>\nb. csv Profile upload<br/>\nUnder the settings section of your dashboard, we allow users to upload user profiles via a csv file.You will find it under Settings -&gt; Manage -&gt; My Uploads</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"3-access-control-1\"></div><div class=\"heading-text\"><div id=\"section-3-access-control\" class=\"heading-anchor_backwardsCompatibility\"></div>3. Access Control</div><a aria-label=\"Skip link to 3. Access Control\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#3-access-control-1\"></a></h3>\n<p>All non members have the right to csv upload</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"4-implication\"></div><div class=\"heading-text\"><div id=\"section-4-implication\" class=\"heading-anchor_backwardsCompatibility\"></div>4. Implication</div><a aria-label=\"Skip link to 4. Implication\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#4-implication\"></a></h3>\n<p>The old profile information will be overridden with the new profile for the given user identifier. If the user identifier is not found, a new profile will be created</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"5-default-state-1\"></div><div class=\"heading-text\"><div id=\"section-5-default-state\" class=\"heading-anchor_backwardsCompatibility\"></div>5. Default State</div><a aria-label=\"Skip link to 5. Default State\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#5-default-state-1\"></a></h3>\n<p>Profile will be modified only on explicitly calling it via API</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"right-to-access\"></div><div class=\"heading-text\"><div id=\"section-right-to-access\" class=\"heading-anchor_backwardsCompatibility\"></div>Right to Access</div><a aria-label=\"Skip link to Right to Access\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#right-to-access\"></a></h2>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"1-what-is-it-2\"></div><div class=\"heading-text\"><div id=\"section-1-what-is-it\" class=\"heading-anchor_backwardsCompatibility\"></div>1. What is it</div><a aria-label=\"Skip link to 1. What is it\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#1-what-is-it-2\"></a></h3>\n<p>This right allows users to access data which has been captured about them by the Data Processors</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"2-clevertap-implementation-2\"></div><div class=\"heading-text\"><div id=\"section-2-clever-tap-implementation\" class=\"heading-anchor_backwardsCompatibility\"></div>2. CleverTap Implementation</div><a aria-label=\"Skip link to 2. CleverTap Implementation\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#2-clevertap-implementation-2\"></a></h3>\n<p>a. Dashboard Download<br/>\nThis allows Data Controllers to download data about their specific users as a csv file<br/>\nb. API Download<br/>\nThis API allows users download data about specific users via identities and/or guids</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"3-access-control-2\"></div><div class=\"heading-text\"><div id=\"section-3-access-control\" class=\"heading-anchor_backwardsCompatibility\"></div>3. Access Control</div><a aria-label=\"Skip link to 3. Access Control\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#3-access-control-2\"></a></h3>\n<p>All non member users can download profile informations.<br/>\nAll users with the key, can use the API download method</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"4-implication-1\"></div><div class=\"heading-text\"><div id=\"section-4-implication\" class=\"heading-anchor_backwardsCompatibility\"></div>4. Implication</div><a aria-label=\"Skip link to 4. Implication\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#4-implication-1\"></a></h3>\n<p>Download will download the latest profile of the said user</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"5-default-state-2\"></div><div class=\"heading-text\"><div id=\"section-5-default-state\" class=\"heading-anchor_backwardsCompatibility\"></div>5. Default State</div><a aria-label=\"Skip link to 5. Default State\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#5-default-state-2\"></a></h3>\n<p>Profile will be downloaded on explicitly calling the download function</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"right-to-data-suppress-opt-out\"></div><div class=\"heading-text\"><div id=\"section-right-to-data-suppress-opt-out\" class=\"heading-anchor_backwardsCompatibility\"></div>Right to Data Suppress (Opt Out)</div><a aria-label=\"Skip link to Right to Data Suppress (Opt Out)\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#right-to-data-suppress-opt-out\"></a></h2>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"1-what-is-it-3\"></div><div class=\"heading-text\"><div id=\"section-1-what-is-it\" class=\"heading-anchor_backwardsCompatibility\"></div>1. What is it?</div><a aria-label=\"Skip link to 1. What is it?\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#1-what-is-it-3\"></a></h3>\n<p>This right allows users to opt out of sharing any data with Data Processors.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"2-clevertap-implementation-3\"></div><div class=\"heading-text\"><div id=\"section-2-clever-tap-implementation\" class=\"heading-anchor_backwardsCompatibility\"></div>2. CleverTap Implementation</div><a aria-label=\"Skip link to 2. CleverTap Implementation\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#2-clevertap-implementation-3\"></a></h3>\n<p>a. New SDK version</p>\n<ul>\n<li>We have released an update to the SDK which will allow you to hook a optout flag to the CTA on your app.</li>\n<li>If the optout flag is set to disable, we will continue collecting data of the said user from the said device.</li>\n<li>If the optout flag is set to enable, our SDK will stop sending any data from the said device onto our servers. Data is blocked at the SDK level itself.</li>\n</ul>\n<p>b. Multiple Devices</p>\n<ul>\n<li>If the same user logs in from another device, the Data Controller will have to validate the optout flag of user and set the flag accordingly.</li>\n<li><strong>Example</strong>\n<ul>\n<li>User A has 2 devices, a1, a2.</li>\n<li>By default, optout is set to disable on both devices.</li>\n<li>A opts out of a1. In this case, optout will be set to enable on a1. The SDK will prevent any data from a1 to reach CleverTap servers going forward.</li>\n<li>At this time, the Data Controller should set optout to enable for all devices associated to A. If this is not done, when the user logs in through a2, data will flow into CleverTap servers through a2 (which is in violation to GDPR).</li>\n</ul>\n</li>\n</ul>\n<p>c. Multiple Profiles on the Same Device</p>\n<ul>\n<li>If there are multiple users logging in to the same device where one of the profiles has set the optout flag to enable, CleverTap will suppress data coming from that device for that profile - refer onUserLogin on our developer docs.</li>\n<li><strong>Example</strong>\n<ul>\n<li>There are 2 users A and B who share the same device a1.</li>\n<li>By default, optout is set to disable on a1.</li>\n<li>A logs in to a1 and opts out of a1. In this case, optout will be set to true on a1. The SDK will prevent any data from a1 to reach CleverTap servers going forward.</li>\n<li>A logs out of a1.</li>\n<li>B logs in to a1 via ‘onUserLogin’ method, then CleverTap sets the optout to disable by default for B. </li>\n<li>If login of B into a1 is handled by the app/data controller, CleverTap will continue suppressing the data coming from a1. Data Controller should reset the flag optout to disable when B logs in through the same device. If this is not done, B’s data will also be suppressed although B has not opted out of sharing data.</li>\n</ul>\n</li>\n</ul>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"3-access-control-3\"></div><div class=\"heading-text\"><div id=\"section-3-access-control\" class=\"heading-anchor_backwardsCompatibility\"></div>3. Access Control</div><a aria-label=\"Skip link to 3. Access Control\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#3-access-control-3\"></a></h3>\n<p>If the SDK has been updated and the updated version app is being used by a user, all end users have this right to suppress.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"4-implication-2\"></div><div class=\"heading-text\"><div id=\"section-4-implication\" class=\"heading-anchor_backwardsCompatibility\"></div>4. Implication</div><a aria-label=\"Skip link to 4. Implication\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#4-implication-2\"></a></h3>\n<p>a. The profile page of the user who has opted out will be stale and will not have the latest events performed by the user.<br/>\nb. We will auto filter out all these users from all segment calculations and engagement (including, but not limited to estimate reach, etc.).<br/>\nc. All analytics data like funnels, flows, cohorts, etc. will not contain these users’ data.<br/>\nd. Campaigns will not be sent to these users (even though they qualify) as the data is stale.<br/>\ne. To validate the state of the optout, we will provide the flag as a profile variable on the profile page of each user.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"5-default-state-3\"></div><div class=\"heading-text\"><div id=\"section-5-default-state\" class=\"heading-anchor_backwardsCompatibility\"></div>5. Default state</div><a aria-label=\"Skip link to 5. Default state\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#5-default-state-3\"></a></h3>\n<p>a. By default, we will continue collecting profile and event data unless the SDK explicitly raises the flag.<br/>\nb. Default state: optout <em>:disable</em> i.e. we will collect data from the device by default (to be compliant with GDPR, we recommend that users set this flag to enable by default which ensure no collection of data unless explicit permission provided by end users).</p>\n<p>\f</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"opt-in\"></div><div class=\"heading-text\"><div id=\"section-opt-in\" class=\"heading-anchor_backwardsCompatibility\"></div>Opt In</div><a aria-label=\"Skip link to Opt In\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#opt-in\"></a></h2>\n<p>a. If the user who has opted out, chooses to opt back in, all data will be appended to the same profile if identified as an existing user.</p>\n<p>b. The user will be treated as the same user (we will not create a new profile for the user).</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"right-to-marketing-opt-out\"></div><div class=\"heading-text\"><div id=\"section-right-to-marketing-opt-out\" class=\"heading-anchor_backwardsCompatibility\"></div>Right to Marketing Opt Out</div><a aria-label=\"Skip link to Right to Marketing Opt Out\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#right-to-marketing-opt-out\"></a></h2>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"1-what-is-it-4\"></div><div class=\"heading-text\"><div id=\"section-1-what-is-it\" class=\"heading-anchor_backwardsCompatibility\"></div>1. What is it</div><a aria-label=\"Skip link to 1. What is it\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#1-what-is-it-4\"></a></h3>\n<p>GDPR provides the right to the user to opt out of marketing communication.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"2-clevertap-implementation-4\"></div><div class=\"heading-text\"><div id=\"section-2-clever-tap-implementation\" class=\"heading-anchor_backwardsCompatibility\"></div>2. CleverTap Implementation</div><a aria-label=\"Skip link to 2. CleverTap Implementation\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#2-clevertap-implementation-4\"></a></h3>\n<p>a. Push opt out</p>\n<ul>\n<li>Our SDK has a flag ‘MSG-push’ which if set to disable, will ensure that push notifications are blocked for the specific device.</li>\n<li>Our SDK has a flag ‘MSG-push-all’ which if set to disable, will ensure that push notifications are blocked for ALL devices tagged to the said user.</li>\n</ul>\n<p>b. SMS opt out</p>\n<ul>\n<li>Our SDK has a flag ‘MSG-sms’ which if set to disable, will ensure that no sms is received by the phone number associated to the logged in device.</li>\n</ul>\n<p>c. Email opt out</p>\n<ul>\n<li>Our SDK has a flag ‘MSG-email’ which if set to disable, will ensure that no email is received by the email id associated to the logged in device.</li>\n</ul>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"3-access-control-4\"></div><div class=\"heading-text\"><div id=\"section-3-access-control\" class=\"heading-anchor_backwardsCompatibility\"></div>3. Access Control</div><a aria-label=\"Skip link to 3. Access Control\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#3-access-control-4\"></a></h3>\n<p>If the SDK has been updated and the updated app is being used by a user, all end users have this right to opt out of Marketing.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"4-implication-3\"></div><div class=\"heading-text\"><div id=\"section-4-implication\" class=\"heading-anchor_backwardsCompatibility\"></div>4. Implication</div><a aria-label=\"Skip link to 4. Implication\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#4-implication-3\"></a></h3>\n<p>a. If the data controller wants users to be opted out of marketing communication across ALL channels, all the above flags need to be explicitly moved to disable state for the said profile.</p>\n<p>b. Data Controllers need to be cognizant of sending transactional communication to the users who have opted out of marketing.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"5-default-state-4\"></div><div class=\"heading-text\"><div id=\"section-5-default-state\" class=\"heading-anchor_backwardsCompatibility\"></div>5. Default state</div><a aria-label=\"Skip link to 5. Default state\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#5-default-state-4\"></a></h3>\n<p>a. By default, we will continue marketing communication to said users, unless the SDK explicitly raises the flag.</p>\n<p>b. Default state: enable i.e. we will send marketing messages by default.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"privacy-by-design\"></div><div class=\"heading-text\"><div id=\"section-privacy-by-design\" class=\"heading-anchor_backwardsCompatibility\"></div>Privacy by Design</div><a aria-label=\"Skip link to Privacy by Design\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#privacy-by-design\"></a></h2>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"network-data\"></div><div class=\"heading-text\"><div id=\"section-network-data\" class=\"heading-anchor_backwardsCompatibility\"></div>Network Data</div><a aria-label=\"Skip link to Network Data\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#network-data\"></a></h2>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"1-what-is-it-5\"></div><div class=\"heading-text\"><div id=\"section-1-what-is-it\" class=\"heading-anchor_backwardsCompatibility\"></div>1. What is it?</div><a aria-label=\"Skip link to 1. What is it?\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#1-what-is-it-5\"></a></h3>\n<p>Part of the privacy by design notion of GDPR.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"2-clevertap-implementation-5\"></div><div class=\"heading-text\"><div id=\"section-2-clever-tap-implementation\" class=\"heading-anchor_backwardsCompatibility\"></div>2. CleverTap Implementation</div><a aria-label=\"Skip link to 2. CleverTap Implementation\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#2-clevertap-implementation-5\"></a></h3>\n<p>a. We have made an SDK release to allow Data controllers the capability to set &#x27;enableDeviceNetworkInfoReporting&#x27; on individual devices.</p>\n<p>b. When the user launches app, the following data points WILL NOT be auto collected:</p>\n<ul>\n<li>Android: Bluetooth, Wifi, Radio</li>\n<li>iOS: Wifi, Radio</li>\n</ul>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"3-implications\"></div><div class=\"heading-text\"><div id=\"section-3-implications\" class=\"heading-anchor_backwardsCompatibility\"></div>3. Implications</div><a aria-label=\"Skip link to 3. Implications\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#3-implications\"></a></h3>\n<p>a. If the &#x27;enableDeviceNetworkInfoReporting&#x27; is set to disabled, CleverTap will not be able to determine the location of the users based on their IP information.</p>\n<p>b. This may affect sending out geo targeted campaigns.</p>\n<p>c. This may affect your ability to perform geo based analytics.</p>\n<p>d. The profile page of the user will not contain location information.</p>\n<p>e. If you are using our ‘setLocation’ method, we recommend that you enable &#x27;enableDeviceNetworkInfoReporting&#x27;.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"4-access-control\"></div><div class=\"heading-text\"><div id=\"section-4-access-control\" class=\"heading-anchor_backwardsCompatibility\"></div>4. Access Control</div><a aria-label=\"Skip link to 4. Access Control\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#4-access-control\"></a></h3>\n<p>If the SDK has been updated and the updated app is being used by a user, we will not collect network data for that user by default.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"5-default-state-5\"></div><div class=\"heading-text\"><div id=\"section-5-default-state\" class=\"heading-anchor_backwardsCompatibility\"></div>5. Default State</div><a aria-label=\"Skip link to 5. Default State\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#5-default-state-5\"></a></h3>\n<p>enabledevicenetworkinfo’: <em>disable</em> i.e. we will not collect network data by default.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"adid\"></div><div class=\"heading-text\"><div id=\"section-adid\" class=\"heading-anchor_backwardsCompatibility\"></div>ADID</div><a aria-label=\"Skip link to ADID\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#adid\"></a></h2>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"1-what-is-it-6\"></div><div class=\"heading-text\"><div id=\"section-1-what-is-it\" class=\"heading-anchor_backwardsCompatibility\"></div>1. What is it?</div><a aria-label=\"Skip link to 1. What is it?\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#1-what-is-it-6\"></a></h3>\n<p>Part of the privacy by design notion of GDPR.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"2-clevertap-implementation-6\"></div><div class=\"heading-text\"><div id=\"section-2-clever-tap-implementation\" class=\"heading-anchor_backwardsCompatibility\"></div>2. CleverTap Implementation</div><a aria-label=\"Skip link to 2. CleverTap Implementation\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#2-clevertap-implementation-6\"></a></h3>\n<p>a. We have made an SDK release to allow Data controllers the capability to set Advertisement Identifiers (ADID): &#x27;CLEVERTAP_USE_GOOGLE_AD_ID&#x27; (for Android) and ‘CleverTapUseIFA’ (for iOS).</p>\n<p>b. If ADID is set to 0, when the user launches app, CleverTap will NOT use the Advertising Id to generate unique CleverTap id for the said user.</p>\n<p>c. If ADID is set to 1, when the user launches app, CleverTap will use the Advertising Id to generate unique CleverTap id for the said user.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"3-implications-1\"></div><div class=\"heading-text\"><div id=\"section-3-implications\" class=\"heading-anchor_backwardsCompatibility\"></div>3. Implications</div><a aria-label=\"Skip link to 3. Implications\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#3-implications-1\"></a></h3>\n<p>Data Controllers WILL NOT be able to search for specific profiles using the ADID. You will have to use the CleverTap generate unique identity to search for the said user.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"4-access-control-1\"></div><div class=\"heading-text\"><div id=\"section-4-access-control\" class=\"heading-anchor_backwardsCompatibility\"></div>4. Access Control</div><a aria-label=\"Skip link to 4. Access Control\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#4-access-control-1\"></a></h3>\n<p>If the SDK has been updated and the updated version of the app is being used by any new user, no ADID will be shared with CleverTap for those user.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"5-default-state-6\"></div><div class=\"heading-text\"><div id=\"section-5-default-state\" class=\"heading-anchor_backwardsCompatibility\"></div>5. Default State</div><a aria-label=\"Skip link to 5. Default State\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#5-default-state-6\"></a></h3>\n<p>ADID: <em>disabled</em> i.e we will not collect ADID by default.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"faqs\"></div><div class=\"heading-text\"><div id=\"section-fa-qs\" class=\"heading-anchor_backwardsCompatibility\"></div>FAQs</div><a aria-label=\"Skip link to FAQs\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#faqs\"></a></h2>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"how-are-profiles-created-on-clevertap--\"></div><div class=\"heading-text\"><div id=\"section-how-are-profiles-created-on-clever-tap\" class=\"heading-anchor_backwardsCompatibility\"></div>How are profiles created on CleverTap -</div><a aria-label=\"Skip link to How are profiles created on CleverTap -\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#how-are-profiles-created-on-clevertap--\"></a></h2>\n<ol>\n<li>\n<p>CleverTap&#x27;s SDK picks up the Google ADID for every Android device and the IDFA for every iOS device to create the CleverTap ID. </p>\n</li>\n<li>\n<p>In case the SDK is able to successfully able to pick up the ADID and IDFA respectively, the format of the CleverTap ID is as follows -</p>\n</li>\n</ol>\n<p><em>Android</em> __g(ADID stripped of hyphens)<br/>\n<em>iOS</em> -g(IDFA stripped of hyphens)</p>\n<ol start=\"3\">\n<li>\n<p>The CleverTap ID is used to identify distinct devices.</p>\n</li>\n<li>\n<p>Later, when the end user provides his/her identity by logging in/registering, CleverTap will assign this identity to the previously anonymous profile.</p>\n</li>\n</ol>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"what-is-gdpr\"></div><div class=\"heading-text\"><div id=\"section-what-is-gdpr\" class=\"heading-anchor_backwardsCompatibility\"></div>What is GDPR?</div><a aria-label=\"Skip link to What is GDPR?\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#what-is-gdpr\"></a></h2>\n<ol>\n<li>\n<p>General Data Protection Regulation (GDPR) came into regulation in May 2018 - primarily to give more rights and power to the citizens of the EU to control their personal data and the information they share with businesses they deal with. Refer to <a href=\"https://docs.clevertap.com/docs/gdpr\" target=\"\" title=\"\">CleverTap GDPR</a>.</p>\n</li>\n<li>\n<p>To elaborate a little more - in the current situation users of your app are the data subject, your app/business is the data controller while CleverTap acts as a data processor.</p>\n</li>\n<li>\n<p>As a data processor - our SDK captures only two data points about the user - </p>\n</li>\n</ol>\n<p>a) Advertising ID of the device - In case of Android, CleverTap&#x27;s SDK captures the Google ADID and in case of iOS, the SDK captures the IDFA. We use this to create a hashed CleverTap ID in order to identify devices.<br/>\nb) Location - Based on the latest app launch of the user, using a reverse IP lookup powered by Maxmind, CleverTap is able to capture the city level location of the user.</p>\n<p>Since May 2018(SDK v3.1.9 and above), our SDK&#x27;s are GDPR compliant, and we do not track the above two data points, unless explicitly enabled. Note that all our SDK&#x27;s from 3.1.9 and above are GDPR compliant.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"how-could-this-impact-my-user-profiles-on-clevertap\"></div><div class=\"heading-text\"><div id=\"section-how-could-this-impact-my-user-profiles-on-clever-tap\" class=\"heading-anchor_backwardsCompatibility\"></div>How could this impact my user profiles on CleverTap?</div><a aria-label=\"Skip link to How could this impact my user profiles on CleverTap?\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#how-could-this-impact-my-user-profiles-on-clevertap\"></a></h2>\n<ol>\n<li>\n<p>In case the user has uninstalled and installed the app again, and if the SDK is not picking up the ADID and IDFA, then there is no way for the SDK to identify the device as the same device. Hence, for every uninstall and re-install scenario - CleverTap ends up creating a new profile altogether.</p>\n</li>\n<li>\n<p>App install attribution could potentially not work as expected in case your attribution provider received the ADID, but CleverTap doesn&#x27;t. You wouldn&#x27;t be able to carry out an analysis or segment basis the install source of the user. You will have to ensure if you have CleverTap GDPR compliant, then even your attribution partner is GDPR compliant</p>\n</li>\n</ol>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"is-gdpr-applicable-to-me\"></div><div class=\"heading-text\"><div id=\"section-is-gdpr-applicable-to-me\" class=\"heading-anchor_backwardsCompatibility\"></div>Is GDPR applicable to me?</div><a aria-label=\"Skip link to Is GDPR applicable to me?\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#is-gdpr-applicable-to-me\"></a></h2>\n<p>Under the GDPR, it is the location of the individual whose personal data is being processed that determines whether the concerned firm should comply. This means that the GDPR will apply to all organizations, whether within the EU or outside of it, that offer their product or service to individuals in the EU when their data is being collected. In addition, it is also recommended under the GDPR that your marketing communications be on a default opt-out. </p>\n<p>That said, your legal/compliance teams will be in a better position to answer if your app/business falls under the purview of GDPR regulations.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"gdpr-doesnt-apply-to-me-what-next\"></div><div class=\"heading-text\"><div id=\"section-gdpr-doesnt-apply-to-me-what-next\" class=\"heading-anchor_backwardsCompatibility\"></div>GDPR doesn&#x27;t apply to me. What next?</div><a aria-label=\"Skip link to GDPR doesn&#x27;t apply to me. What next?\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#gdpr-doesnt-apply-to-me-what-next\"></a></h2>\n<p>If GDPR doesn&#x27;t apply to you, then life continues as usual for profile creation. You can simply allow <a href=\"https://developer.clevertap.com/docs/sdk-changes-for-gdpr-compliance\" target=\"\" title=\"\">CleverTap to track the ADID and location</a>.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"gdpr-applies-to-me-what-next\"></div><div class=\"heading-text\"><div id=\"section-gdpr-applies-to-me-what-next\" class=\"heading-anchor_backwardsCompatibility\"></div>GDPR applies to me. What next?</div><a aria-label=\"Skip link to GDPR applies to me. What next?\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#gdpr-applies-to-me-what-next\"></a></h2>\n<p>What your legal/compliance team needs to find out is if allowing CleverTap to track the above two data points (ADID &amp; Location) is included in the purview of your GDPR compliance. If not, you can allow <a href=\"https://developer.clevertap.com/docs/sdk-changes-for-gdpr-compliance\" target=\"\" title=\"\">CleverTap to track the ADID and location</a>.</p>\n<p>However, if your app needs to be completely GDPR compliant, then you can disable the tracking by following the steps mentioned in the doc.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"what-hygiene-checks-do-i-need-to-do\"></div><div class=\"heading-text\"><div id=\"section-what-hygiene-checks-do-i-need-to-do\" class=\"heading-anchor_backwardsCompatibility\"></div>What hygiene checks do I need to do?</div><a aria-label=\"Skip link to What hygiene checks do I need to do?\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#what-hygiene-checks-do-i-need-to-do\"></a></h2>\n<p>Once you move to a GDPR-compliant SDK, you can perform some quick hygiene checks to ensure profiles are being created as per the GDPR norms applicable to you - </p>\n<p>a) In case you need to be GDPR compliant, your CleverTap ID&#x27;s wouldn&#x27;t start from <strong>g or -g.<br/>\nb) In case you do not need to be GDPR compliant, your CleverTap ID&#x27;s would continue to start from &#x27;</strong>g&#x27; or &#x27;-g.&#x27;<br/>\nc) In case you need to be GDPR compliant, but your legal team says that ADID can be tracked by CleverTap&#x27;s SDK, your CleverTap ID&#x27;s would continue to start from __g or -g.</p>"},"mdx":false,"opts":{"alwaysThrow":false,"compatibilityMode":false,"copyButtons":true,"correctnewlines":false,"markdownOptions":{"fences":true,"commonmark":true,"gfm":true,"ruleSpaces":false,"listItemIndent":"1","spacedTable":true,"paddedTable":true},"normalize":true,"lazyImages":true,"reusableContent":{"tags":{}},"safeMode":false,"settings":{"position":true},"theme":"light","customBlocks":{},"resourceID":"621736057c4d1703e233219f","resourceType":"page","baseUrl":"/","terms":[],"variables":{"user":{},"defaults":[{"source":"","_id":"5a90a1a56f793d00043c432a","default":"3.8.8.0","name":"ASDK","type":""},{"source":"","_id":"5f63056e88193500110ac29f","name":"OSDK","default":"4.9.0.9","type":""},{"source":"","_id":"5f63056e88193500110ac29e","name":"myvariable","default":"# Recommendations After you have uploaded a catalog, you can display personalized recommendations to your customers. Imagine having a rolling carousel displayed to your customers based on their personal likes! For more information on recommendations, see [Recommendations](doc:recommendations).","type":""},{"source":"","_id":"615ec799daaab2005b8c1e15","name":"","default":"","type":""}]}},"terms":[],"variables":{"user":{},"defaults":[{"source":"","_id":"5a90a1a56f793d00043c432a","default":"3.8.8.0","name":"ASDK","type":""},{"source":"","_id":"5f63056e88193500110ac29f","name":"OSDK","default":"4.9.0.9","type":""},{"source":"","_id":"5f63056e88193500110ac29e","name":"myvariable","default":"# Recommendations After you have uploaded a catalog, you can display personalized recommendations to your customers. Imagine having a rolling carousel displayed to your customers based on their personal likes! For more information on recommendations, see [Recommendations](doc:recommendations).","type":""},{"source":"","_id":"615ec799daaab2005b8c1e15","name":"","default":"","type":""}]}},"doc":{"metadata":{"image":[],"title":"","description":"","keywords":"","robots":"index"},"mdx":{"altBody":"","status":"rdmd"},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"status":200,"language":"json","code":"{}","name":""},{"status":400,"language":"json","code":"{}","name":""}]},"params":[]},"next":{"description":"","pages":[]},"algolia":{"recordCount":59,"publishPending":false,"translationFailure":false,"updatedAt":"2024-07-03T13:21:24.225Z"},"title":"General Data Protection Regulation (GDPR)","icon":"","updates":[],"type":"basic","slug":"gdpr","excerpt":"","body":"# Introduction \n\nThe GDPR enforcement puts the control of personal data collected by businesses in the hands of the individuals it belongs to, protecting the rights of EU residents.\n\nThe regulation delineates individuals’ rights to [access, rectify, and restrict](https://gdpr-info.eu/chapter-3/) the processing of personal data, among other key provisions, and aims to unify privacy and security laws for all organizations operating within the EU.\n \nIn the context of this user document, we will be focused on how to implement the different rights once invoked by the Data Subjects.\n\n# Nomenclature\n* Data Subject: End Users\n* Data Controller: CleverTap Customers\n* Data Processor: CleverTap\n\n# Contractual Obligations\n\n### 1. [Data Processing Agreement](https://clevertap.com/data-processing-agreement/) (DPA)\nAll customers of CleverTap have to sign the DPA. To account for this, on login for the first time, each user will have to go through our ToS, Privacy Policy, and DPA and accept the same.\n### 2. [Updated Terms of Service](https://clevertap.com/terms-service/) \n### 3. [Updated Privacy Policy](https://clevertap.com/privacy-policy/) \n\n\n\n\n## Data Subject Rights\n\n## Right to Erase\n\n### 1. What is it?\nThis right allows end users to delete all information about them from CleverTap servers.\n\n\n[block:callout]\n{\n \"type\": \"info\",\n \"title\": \"Note\",\n \"body\": \"CleverTap deletes all backups within 60 days of customer deleting the data\"\n}\n[/block]\n\n### 2. CleverTap Implementation\na. API */delete/profiles.json*\n* Data Controllers can use this Rest API to delete all data of the mentioned profiles from the CleverTap servers by calling one of the 2 unique profile identifiers: \n * List of identities\n * List of GUIDs\n\n\n[block:code]\n{\n \"codes\": [\n {\n \"code\": \"{\\n \\\"guid\\\":\\\"df2e224d90874887b4d61153ef3a2508\\\"\\n}\\n\\nOR\\n\\n{\\n \\\"identity\\\":\\\"john.doe@johndoe.com\\\"\\n}\",\n \"language\": \"text\",\n \"name\": \"http://eu1.wzrkt.com/1/delete/profiles.json\"\n }\n ]\n}\n[/block]\n\nb. Dashboard Delete\n* Data Controllers can navigate to the profile page of the users whose profile has to be deleted.\n* On calling the delete button, the entire profile page will be unavailable for use and ALL profile and event information will be removed from our servers within 24 hours of calling this function.\n\nc. IMPORTANT NOTE\nWhen Profile of a user is Deleted, if the data subject also wants that their future data is also not captured, Data Controllers have to ensure that the Data Suppress flag (on the device) is set to enable on all devices owned by the said user. If this is not done, we will delete all data of the said user, BUT as soon as the same user logs in, we will create a new profile for the user and start capturing their data again\n\n### 3. Access Control\nOnly Admin users have the right to erase user information.\n\n### 4. Implications\na. Customer will have to stop sending Future data of the profile thus suppressed\n* Once the user hits delete for a profile, all data coming from any device associated to the user will also have to be stopped. Hence, if the delete function is called, the data controller will have to set the optout flag to enable state (check right to suppress).\n\nb. Unreachable on Marketing Channels\n* Since the data of the user is deleted, there is no way to reach out to the user on marketing communication channels. Data controllers will have to opt the users out of ALL marketing channels.\n\nc. Dashboard Implications\n* You will not be able to view the profile page of the said user post delete.\n* You cannot roll back erase, once called. There is no way to get the information back, once delete function is invoked.\n* The delete happens immediately and cannot be rolled back. The actual delete of the profile will happen within 24 hours from across all our systems.\n* Funnels, cohorts, pivots and other analytics will be impacted as the numbers may show some data inconsistency for a small period due to data deletion.\n* Users cannot download the profile information of the said user from anywhere on the dashboard.\n\n### 5. Default state\nProfile will be erased only on explicitly calling it via API or dashboard delete.\n\n\n##Right to Modify/Rectify\n### 1. What is it\nThis right allows users to modify/rectify any profile data stored about them\n\n### 2. CleverTap Implementation\na. API\t\nCleverTap has provided this API which allows Data Controllers to upload profile information of their users. Hence, if a Data Subject requests for a profile change, the Data controller can upload the profile data of the user via the API\nb. csv Profile upload\nUnder the settings section of your dashboard, we allow users to upload user profiles via a csv file.You will find it under Settings -> Manage -> My Uploads\n\n###3. Access Control\nAll non members have the right to csv upload\n\n###4. Implication\nThe old profile information will be overridden with the new profile for the given user identifier. If the user identifier is not found, a new profile will be created\n\n###5. Default State\nProfile will be modified only on explicitly calling it via API\n\n\n## Right to Access\n### 1. What is it\nThis right allows users to access data which has been captured about them by the Data Processors\n### 2. CleverTap Implementation\na. Dashboard Download\nThis allows Data Controllers to download data about their specific users as a csv file\nb. API Download\nThis API allows users download data about specific users via identities and/or guids\n### 3. Access Control\nAll non member users can download profile informations. \nAll users with the key, can use the API download method\n### 4. Implication\nDownload will download the latest profile of the said user\n### 5. Default State\nProfile will be downloaded on explicitly calling the download function\n\n\n## Right to Data Suppress (Opt Out)\n\n### 1. What is it?\nThis right allows users to opt out of sharing any data with Data Processors.\n\n### 2. CleverTap Implementation\na. New SDK version\n* We have released an update to the SDK which will allow you to hook a optout flag to the CTA on your app.\n* If the optout flag is set to disable, we will continue collecting data of the said user from the said device.\n* If the optout flag is set to enable, our SDK will stop sending any data from the said device onto our servers. Data is blocked at the SDK level itself.\n\nb. Multiple Devices\n* If the same user logs in from another device, the Data Controller will have to validate the optout flag of user and set the flag accordingly.\n* **Example**\n * User A has 2 devices, a1, a2.\n * By default, optout is set to disable on both devices.\n * A opts out of a1. In this case, optout will be set to enable on a1. The SDK will prevent any data from a1 to reach CleverTap servers going forward.\n * At this time, the Data Controller should set optout to enable for all devices associated to A. If this is not done, when the user logs in through a2, data will flow into CleverTap servers through a2 (which is in violation to GDPR).\n\nc. Multiple Profiles on the Same Device\n* If there are multiple users logging in to the same device where one of the profiles has set the optout flag to enable, CleverTap will suppress data coming from that device for that profile - refer onUserLogin on our developer docs.\n* **Example**\n * There are 2 users A and B who share the same device a1.\n * By default, optout is set to disable on a1.\n * A logs in to a1 and opts out of a1. In this case, optout will be set to true on a1. The SDK will prevent any data from a1 to reach CleverTap servers going forward.\n * A logs out of a1.\n * B logs in to a1 via ‘onUserLogin’ method, then CleverTap sets the optout to disable by default for B. \n * If login of B into a1 is handled by the app/data controller, CleverTap will continue suppressing the data coming from a1. Data Controller should reset the flag optout to disable when B logs in through the same device. If this is not done, B’s data will also be suppressed although B has not opted out of sharing data.\n\n### 3. Access Control\nIf the SDK has been updated and the updated version app is being used by a user, all end users have this right to suppress.\n\n### 4. Implication\na. The profile page of the user who has opted out will be stale and will not have the latest events performed by the user.\nb. We will auto filter out all these users from all segment calculations and engagement (including, but not limited to estimate reach, etc.).\nc. All analytics data like funnels, flows, cohorts, etc. will not contain these users’ data.\nd. Campaigns will not be sent to these users (even though they qualify) as the data is stale.\ne. To validate the state of the optout, we will provide the flag as a profile variable on the profile page of each user.\n\n### 5. Default state\na. By default, we will continue collecting profile and event data unless the SDK explicitly raises the flag.\nb. Default state: optout *:disable* i.e. we will collect data from the device by default (to be compliant with GDPR, we recommend that users set this flag to enable by default which ensure no collection of data unless explicit permission provided by end users).\n\f\n## Opt In\na. If the user who has opted out, chooses to opt back in, all data will be appended to the same profile if identified as an existing user.\n\nb. The user will be treated as the same user (we will not create a new profile for the user).\n\n## Right to Marketing Opt Out\n\n### 1. What is it\nGDPR provides the right to the user to opt out of marketing communication.\n\n### 2. CleverTap Implementation\na. Push opt out\n* Our SDK has a flag ‘MSG-push’ which if set to disable, will ensure that push notifications are blocked for the specific device.\n* Our SDK has a flag ‘MSG-push-all’ which if set to disable, will ensure that push notifications are blocked for ALL devices tagged to the said user.\n\nb. SMS opt out\n* Our SDK has a flag ‘MSG-sms’ which if set to disable, will ensure that no sms is received by the phone number associated to the logged in device.\n\nc. Email opt out\n* Our SDK has a flag ‘MSG-email’ which if set to disable, will ensure that no email is received by the email id associated to the logged in device.\n\n### 3. Access Control\nIf the SDK has been updated and the updated app is being used by a user, all end users have this right to opt out of Marketing.\n\n### 4. Implication\na. If the data controller wants users to be opted out of marketing communication across ALL channels, all the above flags need to be explicitly moved to disable state for the said profile.\n\nb. Data Controllers need to be cognizant of sending transactional communication to the users who have opted out of marketing.\n\n### 5. Default state\na. By default, we will continue marketing communication to said users, unless the SDK explicitly raises the flag.\n\nb. Default state: enable i.e. we will send marketing messages by default.\n\n\n\n## Privacy by Design\n\n## Network Data\n\n### 1. What is it?\nPart of the privacy by design notion of GDPR.\n\n### 2. CleverTap Implementation\na. We have made an SDK release to allow Data controllers the capability to set 'enableDeviceNetworkInfoReporting' on individual devices.\n\nb. When the user launches app, the following data points WILL NOT be auto collected:\n* Android: Bluetooth, Wifi, Radio\n* iOS: Wifi, Radio\n\n### 3. Implications\na. If the 'enableDeviceNetworkInfoReporting' is set to disabled, CleverTap will not be able to determine the location of the users based on their IP information.\n\nb. This may affect sending out geo targeted campaigns.\n\nc. This may affect your ability to perform geo based analytics.\n\nd. The profile page of the user will not contain location information.\n\ne. If you are using our ‘setLocation’ method, we recommend that you enable 'enableDeviceNetworkInfoReporting'.\n\n### 4. Access Control\nIf the SDK has been updated and the updated app is being used by a user, we will not collect network data for that user by default.\n\n### 5. Default State\nenabledevicenetworkinfo’: *disable* i.e. we will not collect network data by default.\n\n## ADID\n### 1. What is it?\nPart of the privacy by design notion of GDPR.\n\n### 2. CleverTap Implementation\na. We have made an SDK release to allow Data controllers the capability to set Advertisement Identifiers (ADID): 'CLEVERTAP_USE_GOOGLE_AD_ID' (for Android) and ‘CleverTapUseIFA’ (for iOS).\n\nb. If ADID is set to 0, when the user launches app, CleverTap will NOT use the Advertising Id to generate unique CleverTap id for the said user.\n\nc. If ADID is set to 1, when the user launches app, CleverTap will use the Advertising Id to generate unique CleverTap id for the said user.\n\n### 3. Implications\nData Controllers WILL NOT be able to search for specific profiles using the ADID. You will have to use the CleverTap generate unique identity to search for the said user.\n\n### 4. Access Control\nIf the SDK has been updated and the updated version of the app is being used by any new user, no ADID will be shared with CleverTap for those user.\n\n### 5. Default State\nADID: *disabled* i.e we will not collect ADID by default.\n\n\n\n\n## FAQs\n\n## How are profiles created on CleverTap -\n\n1) CleverTap's SDK picks up the Google ADID for every Android device and the IDFA for every iOS device to create the CleverTap ID. \n\n2) In case the SDK is able to successfully able to pick up the ADID and IDFA respectively, the format of the CleverTap ID is as follows -\n\n*Android* __g(ADID stripped of hyphens)\n*iOS* -g(IDFA stripped of hyphens)\n\n3) The CleverTap ID is used to identify distinct devices.\n\n4) Later, when the end user provides his/her identity by logging in/registering, CleverTap will assign this identity to the previously anonymous profile.\n\n## What is GDPR?\n\n1) General Data Protection Regulation (GDPR) came into regulation in May 2018 - primarily to give more rights and power to the citizens of the EU to control their personal data and the information they share with businesses they deal with. Refer to [CleverTap GDPR](https://docs.clevertap.com/docs/gdpr).\n\n2) To elaborate a little more - in the current situation users of your app are the data subject, your app/business is the data controller while CleverTap acts as a data processor.\n\n3) As a data processor - our SDK captures only two data points about the user - \n\na) Advertising ID of the device - In case of Android, CleverTap's SDK captures the Google ADID and in case of iOS, the SDK captures the IDFA. We use this to create a hashed CleverTap ID in order to identify devices.\nb) Location - Based on the latest app launch of the user, using a reverse IP lookup powered by Maxmind, CleverTap is able to capture the city level location of the user.\n\nSince May 2018(SDK v3.1.9 and above), our SDK's are GDPR compliant, and we do not track the above two data points, unless explicitly enabled. Note that all our SDK's from 3.1.9 and above are GDPR compliant.\n\n## How could this impact my user profiles on CleverTap?\n\n1) In case the user has uninstalled and installed the app again, and if the SDK is not picking up the ADID and IDFA, then there is no way for the SDK to identify the device as the same device. Hence, for every uninstall and re-install scenario - CleverTap ends up creating a new profile altogether.\n\n2) App install attribution could potentially not work as expected in case your attribution provider received the ADID, but CleverTap doesn't. You wouldn't be able to carry out an analysis or segment basis the install source of the user. You will have to ensure if you have CleverTap GDPR compliant, then even your attribution partner is GDPR compliant\n\n## Is GDPR applicable to me?\n\nUnder the GDPR, it is the location of the individual whose personal data is being processed that determines whether the concerned firm should comply. This means that the GDPR will apply to all organizations, whether within the EU or outside of it, that offer their product or service to individuals in the EU when their data is being collected. In addition, it is also recommended under the GDPR that your marketing communications be on a default opt-out. \n\nThat said, your legal/compliance teams will be in a better position to answer if your app/business falls under the purview of GDPR regulations.\n\n## GDPR doesn't apply to me. What next?\n\nIf GDPR doesn't apply to you, then life continues as usual for profile creation. You can simply allow [CleverTap to track the ADID and location](https://developer.clevertap.com/docs/sdk-changes-for-gdpr-compliance).\n\n## GDPR applies to me. What next?\n\nWhat your legal/compliance team needs to find out is if allowing CleverTap to track the above two data points (ADID & Location) is included in the purview of your GDPR compliance. If not, you can allow [CleverTap to track the ADID and location](https://developer.clevertap.com/docs/sdk-changes-for-gdpr-compliance).\n\nHowever, if your app needs to be completely GDPR compliant, then you can disable the tracking by following the steps mentioned in the doc.\n\n## What hygiene checks do I need to do?\n\nOnce you move to a GDPR-compliant SDK, you can perform some quick hygiene checks to ensure profiles are being created as per the GDPR norms applicable to you - \n\na) In case you need to be GDPR compliant, your CleverTap ID's wouldn't start from __g or -g. \nb) In case you do not need to be GDPR compliant, your CleverTap ID's would continue to start from '__g' or '-g.'\nc) In case you need to be GDPR compliant, but your legal team says that ADID can be tracked by CleverTap's SDK, your CleverTap ID's would continue to start from __g or -g.","order":2,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"reusableContent":[],"previousSlug":"","slugUpdatedAt":"2020-12-28T21:58:11.884Z","revision":13,"_id":"621736057c4d1703e233219f","project":"5a555fcd385eab001e34eab7","version":{"version":"5.0","version_clean":"5.0.0","codename":"New Campaign UI","is_stable":true,"is_beta":false,"is_hidden":false,"is_deprecated":false,"categories":["621736057c4d1703e233212a","621736057c4d1703e233212b","621736057c4d1703e233212c","621736057c4d1703e233212d","621736057c4d1703e233212e","621736057c4d1703e233212f","621736057c4d1703e2332130","621736057c4d1703e2332131","621736057c4d1703e2332132","621736057c4d1703e2332135","621736057c4d1703e2332136","621736057c4d1703e2332137","621736057c4d1703e2332138","621736057c4d1703e2332139","621736057c4d1703e233213a","621736057c4d1703e233213b","621736057c4d1703e233213c","621736057c4d1703e233213d","621736057c4d1703e233213e","6311bab1339d23002887a13f","6371e8ea3171500024b69e65","6376b420081e400003bac337","6385e1d51345f00060429474","64240a1b3fe5b80068b8ad5d","64ddcf12859e7d0075b4bd09","6541fad0924b9d006f885add","66040fdba013410058f20e56","66cde5c9fa66f1001175c54b","66d83e90fea5880043ffb9e2","67d6ee5003886a866b56122e"],"pdfStatus":"","_id":"621736057c4d1703e2332395","project":"5a555fcd385eab001e34eab7","createdAt":"2018-01-10T00:35:25.489Z","releaseDate":"2018-01-10T00:35:25.489Z","__v":4,"forked_from":"61519dec41297e00250508b4","updatedAt":"2025-03-16T15:29:20.123Z","apiRegistries":[]},"category":{"title":"Compliance","slug":"security-and-compliance","order":15,"reference":false,"_id":"621736057c4d1703e233213b","isAPI":false,"project":"5a555fcd385eab001e34eab7","version":"621736057c4d1703e2332395","createdAt":"2021-04-15T05:34:31.754Z","__v":0,"type":"guide","id":"621736057c4d1703e233213b"},"user":"5fa05e759d17a6003ba1a16c","createdAt":"2018-05-03T06:33:11.918Z","githubsync":"","__v":1,"parentDoc":null,"updatedAt":"2023-12-11T15:12:44.309Z","pendingAlgoliaPublish":false,"lastUpdatedHash":"fdcb390b096da6a741b765c27d6d664e03a5318a","isApi":false,"tutorials":[],"id":"621736057c4d1703e233219f"},"hideTOC":false,"meta":{"_id":"621736057c4d1703e233219f","description":"Introduction The GDPR enforcement puts the control of personal data collected by businesses in the hands of the individuals it belongs to, protecting the rights of EU residents. The regulation delineates individuals’ rights to access, rectify, and restrict the processing of personal data, among othe...","hidden":false,"image":[],"keywords":"","metaTitle":"General Data Protection Regulation (GDPR)","parent":null,"robots":"index","slug":"gdpr","title":"General Data Protection Regulation (GDPR)","type":"docs"},"slugUrl":"/docs/gdpr","config":{"algoliaIndex":"readme_search_v2","amplitude":{"apiKey":"dc8065a65ef83d6ad23e37aaf014fc84","enabled":true},"asset_url":"https://cdn.readme.io","domain":"readme.io","domainFull":"https://dash.readme.com","encryptedLocalStorageKey":"ekfls-2024-05","fullstory":{"enabled":true,"orgId":"FSV9A"},"metrics":{"billingCronEnabled":"true","dashUrl":"https://m.readme.io","defaultUrl":"https://m.readme.io","exportMaxRetries":12,"wsUrl":"wss://m.readme.io"},"proxyUrl":"https://try.readme.io","readmeRecaptchaSiteKey":"6LesVBYpAAAAAESOCHOyo2kF9SZXPVb54Nwf3i2x","releaseVersion":"5.305.1","sentry":{"dsn":"https://3bbe57a973254129bcb93e47dc0cc46f@o343074.ingest.sentry.io/2052166","enabled":true,"tracesSampleRate":0},"shMigration":{"promoVideo":"","forceWaitlist":false},"sslBaseDomain":"readmessl.com","sslGenerationService":"ssl.readmessl.com","stripePk":"pk_live_5103PML2qXbDukVh7GDAkQoR4NSuLqy8idd5xtdm9407XdPR6o3bo663C1ruEGhXJjpnb2YCpj8EU1UvQYanuCjtr00t1DRCf2a","superHub":{"newProjectsEnabled":true},"wootric":{"accountToken":"NPS-122b75a4","enabled":true}},"context":{"labs":{},"user":{},"terms":[],"variables":{"user":{},"defaults":[{"source":"","_id":"5a90a1a56f793d00043c432a","default":"3.8.8.0","name":"ASDK","type":""},{"source":"","_id":"5f63056e88193500110ac29f","name":"OSDK","default":"4.9.0.9","type":""},{"source":"","_id":"5f63056e88193500110ac29e","name":"myvariable","default":"# Recommendations After you have uploaded a catalog, you can display personalized recommendations to your customers. Imagine having a rolling carousel displayed to your customers based on their personal likes! For more information on recommendations, see [Recommendations](doc:recommendations).","type":""},{"source":"","_id":"615ec799daaab2005b8c1e15","name":"","default":"","type":""}]},"project":{"_id":"5a555fcd385eab001e34eab7","appearance":{"nextStepsLabel":"","hideTableOfContents":false,"showVersion":true,"html_hidelinks":false,"html_footer_meta":"<script>\n //footer - all elements are already loaded. \n var id404 = document.getElementById(\"Htext\");\n\tif(id404 && id404.textContent == 'Page not found'){\n clevertap.event.push(\"404Page\", {\n \"pageUrl\":''+document.URL,\n \"docRef\":''+document.referrer,\n\t\t\t\"website\":\"User docs\"\n });\n }\n</script>","html_head":"<meta name=\"viewport\" content=\"width=device-width\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<link rel=\"stylesheet\" href=\"https://use.typekit.net/xeu3gvk.css\">\n\n<script async src=\"https://www.googletagmanager.com/gtag/js?id=G-7N3L311M8B\"></script>\n<script>\n window.dataLayer = window.dataLayer || [];\n function gtag(){dataLayer.push(arguments);}\n gtag('js', new Date());\n gtag('config', 'G-7N3L311M8B');\n var storedVotes = window.localStorage.getItem('@readme:helpfulVotes');\n if (storedVotes) {\n window.localStorage.removeItem('@readme:helpfulVotes');\n }\n</script>\n\n\n\n\n\n<script>\n (function(h,o,t,j,a,r){\n h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)};\n h._hjSettings={hjid:3019028,hjsv:6};\n a=o.getElementsByTagName('head')[0];\n r=o.createElement('script');r.async=1;\n r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv;\n a.appendChild(r);\n })(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv=');\n</script>\n\n\n<script type=\"text/javascript\">\nvar referrer = document.referrer + ''\nvar previousUrl = referrer\nvar urlObserver = new MutationObserver(function (mutations) {\n if (location.href !== previousUrl) {\n previousUrl = location.href\n pageviewevent()\n }\n})\nurlObserver.observe(document.querySelector('head'), { attributes: true, childList: true, subtree: true }) // Look for URL updates\nfunction pageviewevent () {\n if (!window.clevertap) {\n \treturn\n }\n clevertap.event.push(\"CTDocs Viewed\", {\n \"pageUrl\": '' + location.href,\n \"fromURL\": '' + previousUrl,\n \"startSessionURL\": referrer,\n \"website\":\"user docs\"\n })\n}\n</script>","html_footer":"<ul class=\"footer-details\">\n <li>Copyright (C) 2013 WizRocket Inc. (“CleverTap”). All rights reserved. |\n <a target = \"_blank\" href=\"https://clevertap.com/privacy-policy/\" >Privacy Policy</a></li>\n</ul>","html_body":"","html_promo":"","javascript_hub2":"var clevertap = {event:[], profile:[], account:[], onUserLogin:[], notifications:[], privacy:[]};\n // replace with the CLEVERTAP_ACCOUNT_ID with the actual ACCOUNT ID value from your Dashboard -> Settings page\nclevertap.account.push({\"id\":\"R74-ZWR-R44Z\"});\nclevertap.privacy.push({optOut: false}); //set the flag to true, if the user of the device opts out of sharing their data\nclevertap.privacy.push({useIP: false}); //set the flag to true, if the user agrees to share their IP data\nclevertap.spa = true;\n (function () {\n\t\t var wzrk = document.createElement('script');\n\t\t wzrk.type = 'text/javascript';\n\t\t wzrk.async = true;\n\t\t wzrk.src = 'https://cdn.jsdelivr.net/npm/clevertap-web-sdk/clevertap.min.js';\n\t\t var s = document.getElementsByTagName('script')[0];\n\t\t s.parentNode.insertBefore(wzrk, s);\n })();","javascript":"","stylesheet_hub2":"header#hub-header #header-top #header-logo {\n\tmargin-top: 30px;\n}\n\n/* Sticky Header */\n.rm-Header {\n\tposition: sticky !important;\n\t-webkit-position: sticky;\n\ttop: 0;\n}\n\n/* Sidebar Offsets for sticky header */\n.rm-Sidebar, .content-toc {\n top:100px !important; \n}\n\n/* Anchor Offsets for sticky header */\n.heading.heading .heading-anchor {\n top: -120px !important; \n}\n\n/* custom:start anand /\n\tbody .content-body .magic-block-parameters .block-parameters-table {\n\tborder: 1px solid #ccc;\n\tborder-bottom: 0;\n\t}\n\t.th {\n\tfont-weight:600;\n\t}\n\t.td, .th, .tr {\n\tborder-right: 1px solid #ccc;\n\tborder-bottom: 1px solid #ccc;\n\t}\n\t.td:last-child, .th:last-child, .tr:last-child {\n\tborder-right: 0;\n\t}\n\tp, li, ol {\n\tcolor: #434761 !important;\n\tline-height: 26px !important;\n\tfont-size: 16px !important;\n\t}\n\t/ custom:end anand */\np,\nli,\nol {\n\tcolor: #434761 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0;\n\t\tz-index: 1;\n\t}\n\n\t.PageThumbs-helpful {\n\t\tbackground: whitesmoke;\n\t\t-webkit-box-shadow: 1px 1px 7px 0px rgb(120 120 120);\n\t\t-moz-box-shadow: 1px 1px 7px 0px rgba(120, 120, 120, 1);\n\t\tbox-shadow: 1px 1px 7px 0px rgb(120 120 120);\n\t}\n\n\t.Dropdown-content {\n\t\tmargin: -5px 0;\n\t}\n\n\t/nav#hub-sidebar ul .subpages .subpage.active {\n\t\tcolor: #434761;\n\t}\n\n\t/ nav#hub-sidebar ul a {\n\t\tcolor: #434761 !important;\n\t}\n\n\t/left nav category color/ nav#hub-sidebar h3 {\n\t\tcolor: #434761 !important;\n\t\tfont-size: 16px !important;\n\t\tfont-weight: 600 !important;\n\t}\n\n\t/left nav category color/ .content-body .magic-block-textarea h1,\n\t.content-body .magic-block-api-header h1,\n\t.content-body .magic-block-textarea h2,\n\t.content-body .magic-block-api-header h2,\n\t.content-body .magic-block-textarea h3,\n\t.content-body .magic-block-api-header h3,\n\t.content-body .magic-block-textarea h4,\n\t.content-body .magic-block-api-header 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{\n\t\tbackground: none;\n\t}\n\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs {\n\t\tdisplay: flex;\n\t}\n\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs .dropdown.open a.dropdown-toggle span {\n\t\tcolor: #1F1F1F;\n\t}\n\n\t.content-body .magic-block-callout.type-info {\n\t\tborder-color: #434761;\n\t\tbackground-color: #ECEDF2;\n\t}\n\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs .dropdown-menu a.active {\n\t\tbackground-color: #ECEDF2;\n\t\tfont-size: 16px;\n\t\tfont-weight: 700;\n\t\tcolor: #434761 !important;\n\t}\n\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs .dropdown-menu a:hover {\n\t\tbackground-color: #F6F6F6;\n\t\tcolor: #434761 !important;\n\t}\n\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs a.dropdown-toggle:hover,\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs .dropdown.open a.dropdown-toggle {\n\t\tbackground-color: unset;\n\t\tbox-shadow: 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40px;\n\t\tmargin-top: 3px;\n\t}\n\n\ta.Button_md.Button_slate_text.rm-Header-top-link {\n\t\tbackground: none;\n\t\tfont-size: 15px;\n\t\tfont-weight: 500;\n\t\tcolor: #EBEBEB;\n\t\tmargin: 0;\n\t\tborder: none;\n\t\theight: 40px;\n\t\tline-height: 40px;\n\t\tmargin: 3px 0;\n\t\tpadding: 4px 10px;\n\t}\n\n\t.Button.Button_slate_text.rm-Header-top-link:active,\n\t.Button.Button_slate_text.rm-Header-top-link:focus,\n\t.Button.Button_slate_text.rm-Header-top-link:hover,\n\t.Button.Button_slate_text.rm-Header-bottom-link:active,\n\t.Button.Button_slate_text.rm-Header-bottom-link:focus,\n\t.Button.Button_slate_text.rm-Header-bottom-link:hover {\n\t\tbackground: unset;\n\t\tborder-color: unset;\n\t\tbox-shadow: none;\n\t\toutline: none;\n\t\tborder: none;\n\t}\n\n\t.Button.Button_slate_text.rm-Header-top-link:active,\n\t.Button.Button_slate_text.rm-Header-top-link:focus,\n\t.Button.Button_slate_text.rm-Header-top-link:hover {\n\t\tcolor: #fff;\n\t}\n\n\t.Button.Button_slate_text.rm-Header-bottom-link:active,\n\t.Button.Button_slate_text.rm-Header-bottom-link:focus,\n\t.Button.Button_slate_text.rm-Header-bottom-link:hover {\n\t\tcolor: #000;\n\t}\n\n\t.rm-Container .Header-leftADQdGVqx1wqU,\n\t.rm-Container .Header-right21PC2XTT6aMg {\n\t\tpadding: 0px;\n\t}\n\n\t.App .rm-Header .rm-Header-bottom-link {\n\t\tborder: none;\n\t\tcolor: #7D7D8D;\n\t\tfont-weight: 400;\n\t\tfont-size: 13px;\n\t}\n\n\t.Header-bottom2eLKOFXMEmh5 {\n\t\tbackground: #F1F2F5;\n\t}\n\n\t.App .rm-Header .rm-Header-bottom-link {\n\t\tcolor: #7D7D8D;\n\t}\n\n\t.rm-Container .Header-search_featherYsmQBn55F3d9 {\n\t\twidth: 30%;\n\t\tbox-shadow: none;\n\t}\n\n\t.rm-Container .rm-SearchToggle {\n\t\twidth: 100%;\n\t\tborder: 0;\n\t\tborder-radius: 4px;\n\t}\n\n\t.NavItem-item-left3n0-RKIwWQ0G {\n\t\tcolor: #7D7D8E;\n\t\tfont-size: 13px;\n\t\tfont-weight: 400;\n\t}\n\n\t.NavItem-item-left3n0-RKIwWQ0G:hover {\n\t\tbackground-color: #F6F6F6;\n\t\tcolor: #434761 !important;\n\t}\n\n\t#hub-sidebar ul a.active {\n\t\tcolor: #434761 !important;\n\t\tbackground-color: #ECEDF2;\n\t\tfont-size: 16px;\n\t\tfont-weight: 700;\n\t}\n\n\tnav#hub-sidebar ul a {\n\t\tfont-size: 16px;\n\t}\n\n\t.rm-Guides #content-head h1 {\n\t\tfont-size: 28px;\n\t\tfont-weight: 400;\n\t}\n\n\t.rm-Sidebar-section .rm-Sidebar-list .Sidebar-link_parent3OBrzjAJRSfq {\n\t\tpadding: 3px 5px 3px 15px;\n\t}\n\n\t.Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-textLuTE1ySm4Kqn {\n\t\tdisplay: flex;\n\t\tflex-direction: row-reverse;\n\t\twidth: 100%;\n\t\tjustify-content: space-between;\n\t}\n\n\t.Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-expandIcon2yVH6SarI6NW.icon-chevron-rightward {\n\t\tfont-weight: 600;\n\t\tcolor: #434761;\n\t}\n\n\tul.subpages.Sidebar-list3cZWQLaBf9k8.rm-Sidebar-list {\n\t\tposition: relative;\n\t\tmargin: 5px 0 5px 10px;\n\t\tborder-left: none !important;\n\t}\n\n\tul.subpages.Sidebar-list3cZWQLaBf9k8.rm-Sidebar-list::after {\n\t\tcontent: '';\n\t\tposition: absolute;\n\t\ttop: 0;\n\t\tleft: 0;\n\t\theight: 100%;\n\t\twidth: 3px;\n\t\tborder-radius: 6px;\n\t\t/Removing bg color for list item/ /background: #293378;/\n\t}\n\n\t.content-toc ul li.toc-children ul li {\n\t\tpadding-left: 0px;\n\t}\n\n\t.rm-Guides .markdown-body a[href],\n\t.rm-Guides .markdown-body a:not([href=\"\"]) {\n\t\ttext-decoration: none;\n\t}\n\n\t.App .rm-Guides #content-head {\n\t\tpadding-bottom: 10px\n\t}\n\n\t.markdown-body .callout.callout_info {\n\t\t--text: #434761; // theme text color default\n\t\t--title: inherit; // theme title color (falls back to text color by default)\n\t\t--background: #ECEDF2;\n\t\t--border: #434761;\n\t}\n\n\t.callout[theme=📘] {\n\t\t--emoji: unset;\n\t\t--icon: \"\\f05a\";\n\t\t/* copied from FontAwesome */\n\t\t--icon-color: #101727;\n\t}\n\n\t.App .rm-Header .rm-Header-bottom-link {\n\t\tcolor: #7D7D8D !important;\n\t}\n\n\tCSS. .markdown-body .callout.callout_warn {\n\t\t--text: #434761; // theme text color 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Let's jump right in!"},{"type":"three","alignment":"left","group0":{"title":"Getting Started","text":"[CleverTap Overview](https://docs.clevertap.com/docs/getting-started)\n[Set Up Dashboard](https://docs.clevertap.com/docs/set-up-dashboard)\n[Events](https://docs.clevertap.com/docs/events)\n[Role Based Access Control](https://docs.clevertap.com/docs/role-based-access-control)\n[Data Setup](https://docs.clevertap.com/docs/onboarding-setup-data-management)\n[Error Stream](https://docs.clevertap.com/docs/error-stream)\n[Calendar Widgets](https://docs.clevertap.com/docs/calendar-widgets)\n[Go-Live Checklist](https://docs.clevertap.com/docs/go-live-checklist)"},"group1":{"title":"Behavioural 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{\n\tborder-right: 1px solid #ccc;\n\tborder-bottom: 1px solid #ccc;\n\t}\n\t.td:last-child, .th:last-child, .tr:last-child {\n\tborder-right: 0;\n\t}\n\tp, li, ol {\n\tcolor: #434761 !important;\n\tline-height: 26px !important;\n\tfont-size: 16px !important;\n\t}\n\t/ custom:end anand */\np,\nli,\nol {\n\tcolor: #434761 !important;\n\tline-height: 26px !important;\n\tfont-size: 16px !important;\n}\n\nh1 {\n\tmargin-bottom: 30px !important;\n\tfont-weight: 600;\n\t!important;\n}\n\nh2 {\n\tmargin-bottom: 10px !important;\n}\n\nsection#hub-content #content-container section.content-toc ul a {\n\tcolor: #434761 !important;\n}\n\n.text-overflow {\n\tcolor: #434761 !important;\n\tfont-size: 15px !important;/left nav size/\n}\n\na.ng-binding {\n\tfont-size: 14px !important;/page TOC links/\n}\n\na.tocHeader {\n\tfont-size: 13px !important;/page TOC header/ .h3 {\n\t\tcolor: #434761 !important;\n\t}\n\n\t/page title/ section#hub-content header h1,\n\tsection#hub-content header h2 {\n\t\tfont-weight: 600;\n\t\tcolor: #434761 !important;\n\t}\n\n\t#hub-sidebar ul a.active {\n\t\tcolor: #434761 !important;\n\t}\n\n\t.h1 {\n\t\tcolor: #434761 !important;\n\t}\n\n\t.subpages {\n\t\tcolor: #434761 !important;\n\t}\n\n\t.PageThumbs {\n\t\tpadding: 10px 5px;\n\t\tposition: fixed;\n\t\tbottom: 0;\n\t\tright: 0;\n\t\tz-index: 1;\n\t}\n\n\t.PageThumbs-helpful {\n\t\tbackground: whitesmoke;\n\t\t-webkit-box-shadow: 1px 1px 7px 0px rgb(120 120 120);\n\t\t-moz-box-shadow: 1px 1px 7px 0px rgba(120, 120, 120, 1);\n\t\tbox-shadow: 1px 1px 7px 0px rgb(120 120 120);\n\t}\n\n\t.Dropdown-content {\n\t\tmargin: -5px 0;\n\t}\n\n\t/nav#hub-sidebar ul .subpages .subpage.active {\n\t\tcolor: #434761;\n\t}\n\n\t/ nav#hub-sidebar ul a {\n\t\tcolor: #434761 !important;\n\t}\n\n\t/left nav category color/ nav#hub-sidebar h3 {\n\t\tcolor: #434761 !important;\n\t\tfont-size: 16px !important;\n\t\tfont-weight: 600 !important;\n\t}\n\n\t/left nav category color/ .content-body .magic-block-textarea h1,\n\t.content-body .magic-block-api-header h1,\n\t.content-body .magic-block-textarea h2,\n\t.content-body .magic-block-api-header h2,\n\t.content-body .magic-block-textarea h3,\n\t.content-body .magic-block-api-header h3,\n\t.content-body .magic-block-textarea h4,\n\t.content-body .magic-block-api-header h4,\n\t.content-body .magic-block-textarea h5,\n\t.content-body .magic-block-api-header h5,\n\t.content-body .magic-block-textarea h6,\n\t.content-body .magic-block-api-header h6 {\n\t\tcolor: #434761 !important;\n\t}\n\n\t/* Increased container width*/\n\t.hub-container,\n\t.container {\n\t\tmax-width: 1250px;\n\t}\n\n\t/*p, li, ol {\n\tcolor: #434761 !important;\n\t}\n\tsection#hub-content #content-container section.content-toc ul a{\n\tcolor:#434761 !important;\n\t}\n\t.text-overflow{\n\tcolor: #434761 !important;\n\t}\n\t.h3{\n\tcolor: #434761 !important;\n\t}\n\t#hub-sidebar ul a.active{\n\tcolor: #434761 !important;\n\t}\n\t.h1{\n\tcolor: #434761 !important;\n\t}\n\t.subpages{\n\tcolor: #434761 !important;\n\t}\n\t/nav#hub-sidebar ul .subpages .subpage.active {\n\tcolor: #434761;\n\t}/\n\tnav#hub-sidebar ul a {\n\tcolor: #434761 !important;\n\t}\n\t.content-body .magic-block-textarea h1,.content-body .magic-block-api-header h1,.content-body .magic-block-textarea h2,.content-body .magic-block-api-header h2,.content-body .magic-block-textarea h3,.content-body .magic-block-api-header h3,.content-body .magic-block-textarea h4,.content-body .magic-block-api-header h4,.content-body .magic-block-textarea h5,.content-body .magic-block-api-header h5,.content-body .magic-block-textarea h6,.content-body .magic-block-api-header h6 {\n\tcolor: #434761 !important;\n\t}\n\t/* Increased container width*/\n\t.hub-container,\n\t.container {\n\t\tmax-width: 1250px;\n\t}\n\n\t/ / New changes for docs: Aashi / .theme-solid header#hub-header #header-top #header-nav-left li a,\n\t.theme-solid header#hub-header #header-top #header-nav-right li a {\n\t\tcolor: #fff;\n\t}\n\n\thtml:not(.useReactApp) nav#hub-sidebar ul a.active,\n\thtml:not(.useReactApp) nav#hub-sidebar ul>li.subnav-expanded>a {\n\t\tcolor: #434761 !important;\n\t\tbackground-color: #ECEDF2;\n\t\tfont-size: 16px;\n\t\tfont-weight: bold;\n\t}\n\n\t#hub-subheader-parent #hub-subheader {\n\t\tbackground-color: #F1F2F5;\n\t\tborder: none;\n\t}\n\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs .hub-breadcrumb-item {\n\t\tmargin-top: 7px;\n\t\tdisplay: flex;\n\t\talign-items: center;\n\t}\n\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs .hub-breadcrumb-item span {\n\t\tcolor: #7D7D8D;\n\t\tfont-size: 14px !important;\n\t\tfont-weight: 500;\n\t\tline-height: 20px;\n\t}\n\n\tbutton.searchbox.searchbox-button.searchbox-input {\n\t\tcolor: #7D7D8D !important;\n\t\tfont-size: 14px;\n\t\tfont-weight: 500;\n\t}\n\n\t#hub-search .searchbox-button .search-symbol {\n\t\theight: 20px;\n\t\twidth: 26px;\n\t\tborder: 1px solid #7D7D8D;\n\t\tborder-radius: 2.5px;\n\t\tbackground: none;\n\t}\n\n\tsection#hub-content header h1,\n\tsection#hub-content header h2 {\n\t\tfont-weight: 500;\n\t\tfont-size: 28px;\n\t}\n\n\t.theme-solid header#hub-header #header-top #header-nav-left li a:hover,\n\t.theme-solid header#hub-header #header-top #header-nav-right li a:hover {\n\t\tbackground: none;\n\t}\n\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs {\n\t\tdisplay: flex;\n\t}\n\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs .dropdown.open a.dropdown-toggle span {\n\t\tcolor: #1F1F1F;\n\t}\n\n\t.content-body .magic-block-callout.type-info {\n\t\tborder-color: #434761;\n\t\tbackground-color: #ECEDF2;\n\t}\n\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs .dropdown-menu a.active {\n\t\tbackground-color: #ECEDF2;\n\t\tfont-size: 16px;\n\t\tfont-weight: 700;\n\t\tcolor: #434761 !important;\n\t}\n\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs .dropdown-menu a:hover {\n\t\tbackground-color: #F6F6F6;\n\t\tcolor: #434761 !important;\n\t}\n\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs a.dropdown-toggle:hover,\n\t#hub-subheader-parent #hub-subheader .hub-subheader-breadcrumbs .dropdown.open a.dropdown-toggle {\n\t\tbackground-color: unset;\n\t\tbox-shadow: none;\n\t}\n\n\t.content-body .magic-block-callout.type-info h3,\n\t.content-body .magic-block-callout .fa.fa-info-circle {\n\t\tcolor: #434761;\n\t}\n\n\t.content-body .magic-block-callout h3 {\n\t\tfont-size: 16px;\n\t\tfont-weight: 600;\n\t}\n\n\t/ left nav scrollbar */ #hub-sidebar .nano .nano-pane {\n\t\tdisplay: none !important;\n\t\twidth: 0px;\n\t}\n\n\t/* CSS changes for v4 version docs */\n\tbody {\n\t\t--font-family: proxima nova, proxima-nova, -apple-system, BlinkMacSystemFont, Segoe UI, open sans, Helvetica, Arial, sans-serif, Apple Color Emoji, Segoe UI Emoji;\n\t\t;\n\t}\n\n\t.rm-Header-top {\n\t\tpadding: 2px 30px;\n\t\theight: 59px;\n\t}\n\n\t.App .rm-Container.rm-Container_flex {\n\t\tmax-width: 1350px;\n\t\tmargin: auto;\n\t\theight: 100%;\n\t}\n\n\t.App .rm-Header-top .rm-Container.rm-Container_flex {\n\t\theight: 100%;\n\t}\n\n\t.rm-Container .rm-Logo {\n\t\tpadding: 0px;\n\t\tmargin-right: 15px;\n\t}\n\n\t.rm-Logo img {\n\t\twidth: 109px;\n\t\theight: 40px;\n\t\tmargin-top: 3px;\n\t}\n\n\ta.Button_md.Button_slate_text.rm-Header-top-link {\n\t\tbackground: none;\n\t\tfont-size: 15px;\n\t\tfont-weight: 500;\n\t\tcolor: #EBEBEB;\n\t\tmargin: 0;\n\t\tborder: none;\n\t\theight: 40px;\n\t\tline-height: 40px;\n\t\tmargin: 3px 0;\n\t\tpadding: 4px 10px;\n\t}\n\n\t.Button.Button_slate_text.rm-Header-top-link:active,\n\t.Button.Button_slate_text.rm-Header-top-link:focus,\n\t.Button.Button_slate_text.rm-Header-top-link:hover,\n\t.Button.Button_slate_text.rm-Header-bottom-link:active,\n\t.Button.Button_slate_text.rm-Header-bottom-link:focus,\n\t.Button.Button_slate_text.rm-Header-bottom-link:hover {\n\t\tbackground: unset;\n\t\tborder-color: unset;\n\t\tbox-shadow: none;\n\t\toutline: none;\n\t\tborder: none;\n\t}\n\n\t.Button.Button_slate_text.rm-Header-top-link:active,\n\t.Button.Button_slate_text.rm-Header-top-link:focus,\n\t.Button.Button_slate_text.rm-Header-top-link:hover {\n\t\tcolor: #fff;\n\t}\n\n\t.Button.Button_slate_text.rm-Header-bottom-link:active,\n\t.Button.Button_slate_text.rm-Header-bottom-link:focus,\n\t.Button.Button_slate_text.rm-Header-bottom-link:hover {\n\t\tcolor: #000;\n\t}\n\n\t.rm-Container .Header-leftADQdGVqx1wqU,\n\t.rm-Container .Header-right21PC2XTT6aMg {\n\t\tpadding: 0px;\n\t}\n\n\t.App .rm-Header .rm-Header-bottom-link {\n\t\tborder: none;\n\t\tcolor: #7D7D8D;\n\t\tfont-weight: 400;\n\t\tfont-size: 13px;\n\t}\n\n\t.Header-bottom2eLKOFXMEmh5 {\n\t\tbackground: #F1F2F5;\n\t}\n\n\t.App .rm-Header .rm-Header-bottom-link {\n\t\tcolor: #7D7D8D;\n\t}\n\n\t.rm-Container .Header-search_featherYsmQBn55F3d9 {\n\t\twidth: 30%;\n\t\tbox-shadow: none;\n\t}\n\n\t.rm-Container .rm-SearchToggle {\n\t\twidth: 100%;\n\t\tborder: 0;\n\t\tborder-radius: 4px;\n\t}\n\n\t.NavItem-item-left3n0-RKIwWQ0G {\n\t\tcolor: #7D7D8E;\n\t\tfont-size: 13px;\n\t\tfont-weight: 400;\n\t}\n\n\t.NavItem-item-left3n0-RKIwWQ0G:hover {\n\t\tbackground-color: #F6F6F6;\n\t\tcolor: #434761 !important;\n\t}\n\n\t#hub-sidebar ul a.active {\n\t\tcolor: #434761 !important;\n\t\tbackground-color: #ECEDF2;\n\t\tfont-size: 16px;\n\t\tfont-weight: 700;\n\t}\n\n\tnav#hub-sidebar ul a {\n\t\tfont-size: 16px;\n\t}\n\n\t.rm-Guides #content-head h1 {\n\t\tfont-size: 28px;\n\t\tfont-weight: 400;\n\t}\n\n\t.rm-Sidebar-section .rm-Sidebar-list .Sidebar-link_parent3OBrzjAJRSfq {\n\t\tpadding: 3px 5px 3px 15px;\n\t}\n\n\t.Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-textLuTE1ySm4Kqn {\n\t\tdisplay: flex;\n\t\tflex-direction: row-reverse;\n\t\twidth: 100%;\n\t\tjustify-content: space-between;\n\t}\n\n\t.Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-expandIcon2yVH6SarI6NW.icon-chevron-rightward {\n\t\tfont-weight: 600;\n\t\tcolor: #434761;\n\t}\n\n\tul.subpages.Sidebar-list3cZWQLaBf9k8.rm-Sidebar-list {\n\t\tposition: relative;\n\t\tmargin: 5px 0 5px 10px;\n\t\tborder-left: none !important;\n\t}\n\n\tul.subpages.Sidebar-list3cZWQLaBf9k8.rm-Sidebar-list::after {\n\t\tcontent: '';\n\t\tposition: absolute;\n\t\ttop: 0;\n\t\tleft: 0;\n\t\theight: 100%;\n\t\twidth: 3px;\n\t\tborder-radius: 6px;\n\t\t/Removing bg color for list item/ /background: #293378;/\n\t}\n\n\t.content-toc ul li.toc-children ul li {\n\t\tpadding-left: 0px;\n\t}\n\n\t.rm-Guides .markdown-body a[href],\n\t.rm-Guides .markdown-body a:not([href=\"\"]) {\n\t\ttext-decoration: none;\n\t}\n\n\t.App .rm-Guides #content-head {\n\t\tpadding-bottom: 10px\n\t}\n\n\t.markdown-body .callout.callout_info {\n\t\t--text: #434761; // theme text color default\n\t\t--title: inherit; // theme title color (falls back to text color by default)\n\t\t--background: #ECEDF2;\n\t\t--border: #434761;\n\t}\n\n\t.callout[theme=📘] {\n\t\t--emoji: unset;\n\t\t--icon: \"\\f05a\";\n\t\t/* copied from FontAwesome */\n\t\t--icon-color: #101727;\n\t}\n\n\t.App .rm-Header .rm-Header-bottom-link {\n\t\tcolor: #7D7D8D !important;\n\t}\n\n\tCSS. .markdown-body .callout.callout_warn {\n\t\t--text: #434761; // theme text color default\n\t\t--title: inherit; // theme title color (falls back to text color by default)\n\t\t--background: #ECEDF2;\n\t\t--border: #434761;\n\t}\n\n\t/*CSS for site footer */\n\tul.footer-details {\n\t\ttext-align: center;\n\t}\n\n\tul.footer-details li {\n\t\tlist-style: none;\n\t\tfont-size: 14px !important;\n\t\tcolor: #637288 !important;\n\t}\n\n\t.DateLine {\n\t\tdisplay: none !important\n\t}\n\n\t/* Disabled the timestamp*/\n\t.callout a {\n\t\tcolor: #126BFF !important\n\t}\n\n\tcallout[theme=:construction:] {\n\t\t--emoji: unset;\n\t\t--icon: “\\f05a”;\n\t\t/* copied from FontAwesome */\n\t\t--icon-color: #101727;\n\t}\n}\n`/* custom styles for 2 and 3 column layout - start */\n h4.custom-heading {\n margin: 16px 0 0 !important;\n }\n .d-grid {\n display: grid;\n }\n .two-col-container {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr;\n }\n .two-col-subgrid {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr;\n }\n .two-column {\n grid-column: 1/3\n }\n .three-col-container {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr 1fr;\n }\n .three-col-subgrid {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr 1fr;\n }\n .custom-col-text {\n font-size: 16px;\n }\n .link-content .links {\n margin-top: 8px;\n }\n @media screen and (max-width: 560px) {\n .two-col-container {\n grid-template-columns: 1fr;\n }\n .three-col-container {\n grid-template-columns: 1fr;\n }\n .third-column {\n grid-column: 1;\n }\n .two-col-subgrid {\n grid-gap: 0;\n grid-template-columns: 1fr;\n }\n .three-col-subgrid {\n grid-template-columns: 1fr;\n grid-gap: 0 40px;\n }\n }\n @media screen and (min-width: 560px) and (max-width: 780px) {\n .three-col-container {\n grid-template-columns: 1fr 1fr;\n }\n .third-column {\n grid-column: 1;\n }\n .three-col-subgrid {\n grid-template-columns: 1fr 1fr;\n grid-gap: 0 40px;\n }\n }\n /* custom styles for 2 and 3 column layout - end */`\n\n/* DARK MODE CSS STARTS HERE */\n\n/* LIGHT MODE CSS */\n@media (prefers-color-scheme: light) {}\n\n/* IN AUTO - DARK MODE CSS */\n@media (prefers-color-scheme: dark) {\n\t[data-color-mode=\"system\"] .App .content-body a {\n\t\ttext-decoration: underline;\n\t}\n\n\t[data-color-mode=\"system\"] nav[aria-label=\"Pagination\"] a {\n\t\ttext-decoration: none !important;\n\t}\n\n\t[data-color-mode=\"system\"] .callout.callout {\n\t\tborder-color: #5bc0de !important;\n\t}\n\n\t[data-color-mode=\"system\"] .rm-SearchToggle-icon {\n\t\tbackground: none !important;\n\t}\n\n\t[data-color-mode=\"system\"] .rm-Guides {\n\t\tbackground: #181a1b 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a,\n\t[data-color-mode=\"system\"] .markdown-body p a {\n\t\tcolor: #429ff8 !important;\n\t}\n\n\t[data-color-mode=\"system\"] .PageThumbs-helpful {\n\t\tbackground-color: rgb(30, 32, 33);\n\t\tbox-shadow: rgb(90, 98, 102) 1px 1px 7px 0px;\n\t\tcolor: #DCDCDC !important;\n\t}\n\n\t[data-color-mode=\"system\"] .Button_secondary_text {\n\t\tcolor: #565656 !important;\n\t}\n\n\t[data-color-mode=\"system\"] .callout-icon:before {\n\t\tcolor: #91b4f0 !important;\n\t}\n \n [data-color-mode=\"system\"] .callout_info {\n\t\tbackground : #182a34 !important;\n\t}\n\t[data-color-mode=\"system\"] .callout_error {\n\t\tbackground : #2e0b0b !important;\n\t}\n\t[data-color-mode=\"system\"] .callout_okay {\n\t\tbackground : #1b2717 !important;\n\t}\n\t[data-color-mode=\"system\"] .callout_warn {\n\t\tbackground : #31220b !important;\n\t}\n\n\t[data-color-mode=\"system\"] .rm-LandingPage :last-child a,\n\t[data-color-mode=\"system\"] .content-toc li a,\n\t[data-color-mode=\"system\"] .App 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