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Process Automation - Magic Happens on the Road

<!doctype html><html lang="en-gb"><head> <meta charset="utf-8"> <title>Process Automation - Magic Happens on the Road</title> <link rel="shortcut icon" href="https://www.commercevision.com.au/hubfs/Untitled%20design%20(6).png"> <meta name="description" content="On a recent holiday road trip, my encounter with a motorway toll booth got me thinking about process automation in business. The analogy is fitting."> <link rel="preconnect" href="https://fonts.gstatic.com/" crossorigin> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta property="og:description" content="On a recent holiday road trip, my encounter with a motorway toll booth got me thinking about process automation in business. The analogy is fitting."> <meta property="og:title" content="Process Automation - Magic Happens on the Road"> <meta name="twitter:description" content="On a recent holiday road trip, my encounter with a motorway toll booth got me thinking about process automation in business. The analogy is fitting."> <meta name="twitter:title" content="Process Automation - Magic Happens on the Road"> <!-- Blog Post Schema --> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "BlogPosting", "mainEntityOfPage": { "@type": "WebPage" }, "name": "Process Automation - Magic Happens on the Road", "headline": "Process Automation - Magic Happens on the Road", "image": "https://1978039.fs1.hubspotusercontent-na1.net/hubfs/1978039/jamie-zhang-hXVliZIDVpk-unsplash_cropped-resized.jpg", "author": { "@type": "Person", "name": "David Bickerstaff" }, "datePublished": "November 8, 2023 2 AM", "dateModified": "November 22, 2023 4 AM", "abstract": "On a recent holiday road trip, my encounter with a motorway toll booth got me thinking about process automation in business. The analogy is fitting.", "text": "\u201CMagic happens on the road!\u201D ...Or in my case, on holidays in Europe. As I travelled across France, Germany and the UK recently, I was struck by a few fascinating observations while out and about. In this 2-part blog, I\u2019d love to share those magic insights from the road with you. I hope you enjoy the journey and I look forward to hearing your thoughts. The (not so) open road In France, it seems the entire motorway network is subject to tolls and charges. There are a few exceptions of course, but generally French drivers are accustomed to paying for their road use. As they go about their commute, drivers can pay for road tolls in a variety of ways \u2013 credit card, debit card, even cash. Electronic payment tags do exist as well, but adoption isn\u2019t mandated and is still far from universal. Driving along the beautiful, scenic highway on our way to Provence, my wife and I cruised along with the rest of the traffic, occasionally hitting an impressive 130km\/hour. The flow of cars on the road was smooth and swift..... ...until suddenly, it wasn\u2019t. Either we hadn\u2019t noticed the signs or couldn\u2019t read them \u2013 but there was no mistaking the wave of cars braking suddenly as a row of toll booths appeared before us. Some drivers were attempting to change lanes at the last minute, others were beeping horns in irritation. Slowing to a crawl, we eventually pulled up to our booth where a machine spat out a ticket. Reminiscent of a low-tech parking garage, the ticket was printed and the boom gate lifted. Unsure whether we needed to do anything further, we drove on, slightly confused by what had just happened. Returning to our previous cruising speed, we were back on our way, only to be stopped abruptly about 40km later, at another toll booth! At this one, we got the wallet out and paid the toll. We were astonished. Manual processing bottlenecks All this investment in road infrastructure, the free-flowing traffic of tourism, logistics and commerce. And yet, here we were in 2023 - stopping. Incredibly, the manual intervention of toll booths is allowed to persist, even despite there being better solutions available. Solutions that don\u2019t create bottlenecks, confusion, or accidents. It was eye-opening to witness on such a scale, and it got me thinking once again about automation. Automating for speed Like the motorways of Europe, many businesses have invested in tech and digital infrastructure. Innovating with powerful ERP systems, ecommerce platforms, and data intelligence, business operations should be exponentially more efficient than they were 20 years ago. But the problem is toll booths. Without integrating the various processes, without streamlining them through automation, businesses are relying on swivel-chair integration - 'manning' their systems with toll booth operators. Here\u2019s an example: Consider the B2B customer who runs an inventory re-order report, which automatically generates a purchase order in their procurement system and emails it to their supplier. Before the supplier\u2019s warehouse can pick, pack and ship that order, it gets stuck at the toll booth. The toll booth operator comes in the form of our data entry clerk, reading each incoming purchase order and manually keying it into the supplier\u2019s ERP to create a sales order. Instead of turning to an automated order processing tool, the supplier is allowing an outdated toll booth practice to halt the movement of data and slow down commerce. A superhighway with roadblocks is really no superhighway at all. Likewise, a business process hindered by swivel-chair integration is far from efficient. Driving productivity At Commerce Vision, we\u2019ve claimed 2024 as the \u2018Year of Productivity\u2019 and it\u2019s our mission to help businesses achieve it. We know that digital tools like automation are critical for leaders looking to remove friction from disjointed processes and drive efficiency within their supply chains. If your business is still \u2018manning\u2019 toll booths and it seems time to clear the roadblocks, we\u2019d love you to come talk to us! In the meantime, check out Part 2 of our Magic Happens on the Road series. It's all about the greatest asset in any business: People.", "url": "https://www.commercevision.com.au/blog/process-automation-magic-happens-on-the-road-part-1", "publisher": { "@type": "Organization", "name": "Commerce Vision", "logo": { "@type": "ImageObject", "url": "https://cdn2.hubspot.net/hubfs/1978039/COM%202829%20Logo_RGB-3.png" } }, "inLanguage": "en-gb", "wordCount": "1490", "keywords": "[automation]" } </script> <style> a.cta_button{-moz-box-sizing:content-box !important;-webkit-box-sizing:content-box !important;box-sizing:content-box !important;vertical-align:middle}.hs-breadcrumb-menu{list-style-type:none;margin:0px 0px 0px 0px;padding:0px 0px 0px 0px}.hs-breadcrumb-menu-item{float:left;padding:10px 0px 10px 10px}.hs-breadcrumb-menu-divider:before{content:'›';padding-left:10px}.hs-featured-image-link{border:0}.hs-featured-image{float:right;margin:0 0 20px 20px;max-width:50%}@media (max-width: 568px){.hs-featured-image{float:none;margin:0;width:100%;max-width:100%}}.hs-screen-reader-text{clip:rect(1px, 1px, 1px, 1px);height:1px;overflow:hidden;position:absolute !important;width:1px} </style> <link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Montserrat:wght@200;400;500;600;700&amp;family=Montserrat:ital,wght@0,200;0,400;0,500;0,600;0,700;1,400&amp;display=swap"> <link rel="stylesheet" href="https://www.commercevision.com.au/hs-fs/hub/1978039/hub_generated/template_assets/170954162358/1718976796225/2022_Commerce_Vision_theme/css/pwr.min.css"> <link rel="stylesheet" href="https://www.commercevision.com.au/hs-fs/hub/1978039/hub_generated/template_assets/81800206200/1718873840295/2022_Commerce_Vision_theme/css/custom-styles.min.css"> <link rel="stylesheet" href="https://www.commercevision.com.au/hs-fs/hub/1978039/hub_generated/template_assets/81803333767/1719393731572/2022_Commerce_Vision_theme/child.min.css"> <link rel="stylesheet" href="https://www.commercevision.com.au/hs-fs/hub/1978039/hub_generated/module_assets/167882029582/1719415977232/module_167882029582_Header-2024.min.css"> <style type="text/css"> #hs_cos_wrapper_module_171618282778412 .main_menu-row { display:flex; 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https://1978039.fs1.hubspotusercontent-na1.net/hub/1978039/hubfs/jamie-zhang-hXVliZIDVpk-unsplash_cropped-resized.jpg?width=3000&amp;name=jamie-zhang-hXVliZIDVpk-unsplash_cropped-resized.jpg" data-sizes="auto" style="background-size: cover;background-position: bottom;"> <div class="pwr--abs-full" style=" background: #070F29; background: -moz-linear-gradient(left, #070F29 0%, #070F29 100%); background: -webkit-linear-gradient(left, rgba(7, 15, 41, 1) 0%, rgba(7, 15, 41, 1) 100%); background: linear-gradient(to right, rgba(7, 15, 41, 1) 0%, rgba(7, 15, 41, 1) 100%); filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#070F29', endColorstr='#070F29',GradientType=1 ); opacity: 0.57; "></div> <div class="page-center pwr-post-header__info-box"> <div class="pwr-post-item__author" id="hubspot-author_data" data-hubspot-form-id="author_data" data-hubspot-name="Blog Author"> <a class="pwr-post-item__name" href="https://www.commercevision.com.au/blog/author/david-bickerstaff">David Bickerstaff</a> <span class="pwr-post-item__date">08 November 2023</span> <span class="pwr-post-item__n-min-read">3 min read</span> </div> <h1 class="pwr-post-header__title pwr--toc-ignore"><span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text">Process Automation - Magic Happens on the Road</span></h1> </div> </div> </div></div> <div id="hs_cos_wrapper_prev-next-nav" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-prev-next-nav pwr--light lazyload"> <div class="pwr-prev-next-nav__content page-center pwr--clearfix pwr--relative"> <div class="pwr-prev-next-nav__container pwr-prev-next-nav__left"> <a href="/blog/why-hardware-industrial-suppliers-are-powered-by-commerce-vision" class="pwr-prev-next-nav__link" aria-label="Previous Navigation"> <span 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class="pwr-post-body "> <progress id="pwr-progress-bar" max="0" value="0"></progress> <div class="pwr-post-social pwr-post-social--is-float"> <div class="addthis_inline_share_toolbox"></div> </div> <script type="text/javascript" src="//s7.addthis.com/js/300/addthis_widget.js#pubid=YOUR_ID"></script> <div class="pwr-post-content"> <span id="hs_cos_wrapper_post_body" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="rich_text"><p><span data-contrast="auto">“Magic happens on the road!” ...Or in my case, on holidays in Europe.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">As I travelled across France, Germany and the UK recently, I was struck by a few fascinating observations while out and about. In this 2-part blog, I’d love to share those magic insights from the road with you. I hope you enjoy the journey and I look forward to hearing your thoughts. </span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><!--more--></p> <h3>The (not so) open road&nbsp;</h3> <p><span data-contrast="auto">In France, it seems the entire motorway network is subject to tolls and charges. There are a few exceptions of course, but generally French drivers are accustomed to paying for their road use.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">As they go about their commute, drivers can pay for road tolls in a variety of ways – credit card, debit card, even cash. Electronic payment tags do exist as well, but adoption isn’t mandated and is still far from universal.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">Driving along the beautiful, scenic highway on our way to Provence, my wife and I cruised along with the rest of the traffic, occasionally hitting an impressive 130km/hour. The flow of cars on the road was smooth and swift..... </span></p> <p><span data-contrast="auto">...until suddenly, it wasn’t.&nbsp;&nbsp;&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">Either we hadn’t noticed the signs or couldn’t read them – but there was no mistaking the wave of cars braking suddenly as a row of toll booths appeared before us. Some drivers were attempting to change lanes at the last minute, others were beeping horns in irritation. </span></p> <p><span data-contrast="auto">Slowing to a crawl, we eventually pulled up to our booth where a machine spat out a ticket. Reminiscent of a low-tech parking garage, the ticket was printed and the boom gate lifted. Unsure whether we needed to do anything further, we drove on, slightly confused by what had just happened.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">Returning to our previous cruising speed, we were back on our way, only to be stopped abruptly about 40km later, at another toll booth! At this one, we got the wallet out and paid the toll. We were astonished.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <h3 id="">&nbsp;</h3> <h3 id="automation’s-cost-saving-benefits-are-not-just-theory"><span data-contrast="none" xml:lang="EN-US" lang="EN-US"><span data-ccp-parastyle="heading 2">Manual processing</span><span data-ccp-parastyle="heading 2"> bottlenecks</span></span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></h3> <p><span data-contrast="auto" xml:lang="EN-US" lang="EN-US"><span>All this investment in road infrastructure, </span><span>the</span><span> free-flowing traffic</span><span> </span><span>of</span><span> </span><span>tourism, </span><span>logistics</span><span> and commerce. </span><span>And yet, here we were in 2023 - stopping. </span></span></p> <p><span data-contrast="auto" xml:lang="EN-US" lang="EN-US"><span>Incredibly, t</span><span>he</span><span> manual intervention</span><span> of toll booth</span><span>s</span><span> </span><span>is allowed </span><span>to persist, even despite there being better solutions</span><span> available</span><span>.</span><span> Solutions that </span><span>don’t</span><span> create</span><span> bottleneck</span><span>s</span><span>,</span><span> confusion, </span><span>or </span><span>accidents</span><span>. </span></span></p> <p><span data-contrast="auto" xml:lang="EN-US" lang="EN-US"><span>I</span><span>t </span><span>was eye-opening</span><span> to </span><span>witness</span><span> on such a scale, and it got me thinking once again about automation</span><span>.&nbsp;</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p>&nbsp;</p> <h3 id="automation’s-cost-saving-benefits-are-not-just-theory"><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">Automating for speed</span></h3> <p><span data-contrast="auto">Like the motorways of Europe, many businesses have invested in tech and digital infrastructure. Innovating with powerful ERP systems, ecommerce platforms, and data intelligence, business operations should be exponentially more efficient than they were 20 years ago.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">But the problem is toll booths. Without integrating the various processes, without streamlining them through automation, businesses are relying on swivel-chair integration - 'manning' their systems with toll booth operators.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">Here’s an example:&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">Consider the B2B customer who runs an inventory re-order report, which automatically generates a purchase order in their procurement system and emails it to their supplier. Before the supplier’s warehouse can pick, pack and ship that order, it gets stuck at the toll booth.&nbsp; The toll booth operator comes in the form of our data entry clerk, reading each incoming purchase order and manually keying it into the supplier’s ERP to create a sales order.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">Instead of turning to an <a href="/solutions/lucy-sales-order-automation" rel="noopener">automated order processing tool</a>, the supplier is allowing an outdated toll booth practice to halt the movement of data and slow down commerce.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">A superhighway with roadblocks is really no superhighway at all. Likewise, a business process hindered by swivel-chair integration is far from efficient.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p>&nbsp;</p> <h3 id="automation-belongs-in-your-fy24-budget"><span data-contrast="none" xml:lang="EN-AU" lang="EN-AU"><span data-ccp-parastyle="heading 2">Driving productivity</span></span></h3> <p><span data-contrast="auto">At Commerce Vision, we’ve claimed 2024 as the ‘Year of Productivity’ and it’s our mission to help businesses achieve it. </span></p> <p><span data-contrast="auto">We know that digital tools like automation are critical for leaders looking to remove friction from disjointed processes and drive efficiency within their supply chains.&nbsp;&nbsp; </span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">If your business is still ‘manning’ toll booths and it seems time to clear the roadblocks, we’d love you to <a href="/contact" rel="noopener" style="font-weight: bold;">come talk to us!</a>&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">In the meantime, check out <a href="/blog/field-team-tools-magic-happens-on-the-road-part-2" rel="noopener">Part 2 of our Magic Happens on the Road series</a>. It's all about the greatest asset in any business: People. </span></p></span> </div> </div></div> <div id="hs_cos_wrapper_blog-post-preview" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-posts pwr--light pwr-sec-posts--vertical-layout lazyload"> <div class="page-center pwr--relative"> <div class="row-fluid"> <div class="pwr-sec-posts__intro-sec pwr-sec-posts__intro-sec--standard "> <h2 class="pwr-sec__title pwr-sec__title--default pwr-sec__title--narrow pwr-sec-posts__title">RELATED ARTICLES</h2> </div> <div class="pwr-sec-posts__container pwr-sec-posts__container--standard pwr--neg-margin-lr-10 pwr--clearfix"> <a class="pwr-post-item" href="https://www.commercevision.com.au/blog/how-to-increase-your-b2b-digital-sales-in-fy-2024-2025"> <div class="pwr-3D-box"> <div class="pwr-post-item__content pwr-3D-box__sensor pwr-3D-box--shaddow-on-hover pwr--colored-box "> <div class="pwr-post-item__img lazyload" style="background-image: url(https://1978039.fs1.hubspotusercontent-na1.net/hub/1978039/hubfs/Blog%20Content/Proficient%20young%20male%20employee%20with%20eyeglasses%20and%20checkered%20shirt%2c%20explaining%20a%20business%20analysis%20displayed%20on%20the%20monitor%20of%20a%20desktop%20PC%20to%20his%20female%20colleague%2c%20in%20the%20interior%20of%20a%20modern%20office.jpeg?width=600&amp;name=Proficient%20young%20male%20employee%20with%20eyeglasses%20and%20checkered%20shirt%2c%20explaining%20a%20business%20analysis%20displayed%20on%20the%20monitor%20of%20a%20desktop%20PC%20to%20his%20female%20colleague%2c%20in%20the%20interior%20of%20a%20modern%20office.jpeg);background-image: -webkit-image-set(url(https://1978039.fs1.hubspotusercontent-na1.net/hub/1978039/hubfs/Blog%20Content/Proficient%20young%20male%20employee%20with%20eyeglasses%20and%20checkered%20shirt%2c%20explaining%20a%20business%20analysis%20displayed%20on%20the%20monitor%20of%20a%20desktop%20PC%20to%20his%20female%20colleague%2c%20in%20the%20interior%20of%20a%20modern%20office.jpeg?width=600&amp;name=Proficient%20young%20male%20employee%20with%20eyeglasses%20and%20checkered%20shirt%2c%20explaining%20a%20business%20analysis%20displayed%20on%20the%20monitor%20of%20a%20desktop%20PC%20to%20his%20female%20colleague%2c%20in%20the%20interior%20of%20a%20modern%20office.jpeg) 1x, url(https://1978039.fs1.hubspotusercontent-na1.net/hub/1978039/hubfs/Blog%20Content/Proficient%20young%20male%20employee%20with%20eyeglasses%20and%20checkered%20shirt%2c%20explaining%20a%20business%20analysis%20displayed%20on%20the%20monitor%20of%20a%20desktop%20PC%20to%20his%20female%20colleague%2c%20in%20the%20interior%20of%20a%20modern%20office.jpeg?width=1200&amp;name=Proficient%20young%20male%20employee%20with%20eyeglasses%20and%20checkered%20shirt%2c%20explaining%20a%20business%20analysis%20displayed%20on%20the%20monitor%20of%20a%20desktop%20PC%20to%20his%20female%20colleague%2c%20in%20the%20interior%20of%20a%20modern%20office.jpeg) 2x);"></div> <div class="pwr-post-item__overlay"></div> <div class="pwr-post-item__info-box pwr-3D-box__info-box"> <div class="pwr-post-item__author" id="hubspot-author_data" data-hubspot-form-id="author_data" data-hubspot-name="Blog Author"> <span class="pwr-post-item__name">Andrew Rogencamp</span> <span class="pwr-post-item__date">09 July 2024</span> <span class="pwr-post-item__n-min-read">4 min read</span> </div> <h3 class="pwr-post-item__title pwr--toc-ignore">How to Increase Your B2B Digital Sales in FY 2024 - 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Author"> <span class="pwr-post-item__name">David Bickerstaff</span> <span class="pwr-post-item__date">17 November 2023</span> <span class="pwr-post-item__n-min-read">4 min read</span> </div> <h3 class="pwr-post-item__title pwr--toc-ignore">Why Automotive suppliers are powered by Commerce Vision</h3> <div class="pwr-post-item__desc"> While lately it may seem like every second car on the road is a Tesla, the truth is – in Australia at least – we're hanging ... </div> <span class="pwr-post-item__more-link">Start Reading<span class="pwr-link-icon pwr--padding-l-sm"><span id="hs_cos_wrapper_blog-post-preview_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="arrow-right1_layer"><path d="M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 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