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Cisco Worldwide Support Contacts - Cisco

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<p>Enterprise and Service Provider Products</p> <!---p style="font-weight:bold">US/Canada</p---> <p><strong>US/Canada</strong></p> <p style="padding-left:15px">1 800 553 2447</p> <p style="padding-left:15px">1 408 526 7209</p> <p><strong>Worldwide</strong></p> <p style="padding-left:15px">See country listings below (by region).</p> </div> <div class="mainRight"> <h4>Overview</h4> <p>Cisco provides around-the-clock, award-winning technical support services, online and over the phone to all customers, partners, resellers, and distributors who hold valid Cisco service contracts.</p> <p>Please have your Cisco.com User ID, Contract and Serial number(s) ready when you contact Cisco Support to prevent any delays with your support request.</p> </div> </div> <!-- DM:components/html/htmlblob:V1.2.6 --> <div style="float:left; width:100%; padding-top:40px"> <h3>Phone Support for Enterprise and Service Providers</h3> <p><strong>Notes:</strong></p> <ul style="list-style-type: disc; margin-left:20px"> <li>Numbers with an asterisk (*) have special dial instructions.</li> <ol style="list-style-type: decimal; margin-left:20px"> <li>Dial the Local Access number.</li> <li>After the chime, dial the Card number and PIN number 5689.</li> <li>After you hear a few beeps, dial *99.</li> <li>If dialing *99 doesn't work, the operator will ask you what number you wish to dial; use the card number.</li> </ol> <li>Numbers with a double asterisk (**) may not be available from all mobile phones.</li> </ul> </div> <!-- DM:components/html/htmlblob:V1.2.6 --> <div style="float:left; width:100%; padding-top:30px"> <!-- BEGIN CONTACTS TABLE --> <div id="North America"> <h4 style="border-bottom-color:#ccc; border-bottom:0.5px solid;font-size:18px; font-weight: lighter">North America</h2> <table width="100%"; style="margin-bottom: 20px"> <tbody> <tr> <td width="30%"><p style="font-weight:bolder">United States</p></td> <td width="70%"><p>1 800 553 2447<br /> 1 408 526 7209</p></td> </tr> <tr> <td><p style="font-weight:bolder">Canada</p></td> <td><p>English:<br /> 1 800 553 2447<br /> 1 408 526 7209<br /> French: (Interpreter service available upon request.)<br /> 1 800 553 6387 - Option 3</p></td> </tr> </tbody> </table> </div> <div id="Africa"> <h4 style="border-bottom-color:#ccc; border-bottom:0.5px solid;font-size:18px; font-weight: lighter">Africa</h2> <table width="100%"; style="margin-bottom: 20px"> <tbody> <tr> <td width="30%"><p style="font-weight:bolder">Africa &amp; Indian Ocean Islands</p></td> <td width="70%"><p>+32 2 704 5555</p></td> </tr> <tr> <td><p style="font-weight:bolder">South Africa</p></td> <td><p>0800 982650</p></td> </tr> </tbody> </table> </div> <div id="Asia Pacific"> <h4 style="border-bottom-color:#ccc; border-bottom:0.5px solid;font-size:18px; font-weight: lighter">Asia Pacific</h2> <table width="100%"; style="margin-bottom: 20px"> <tbody> <tr> <td width="30%"><p style="font-weight:bolder">Asia-Pacific</p></td> <td width="70%"><p>+61 2 8446 7411</p></td> </tr> <tr> <td><p style="font-weight:bolder">Australia</p></td> <td><p>1 800 805 227</p></td> </tr> <tr> <td><p style="font-weight:bolder">Bangladesh</p></td> <td><p>00 0800 061 039 (applicable for cell phones only)</p></td> </tr> <tr> <td><p style="font-weight:bolder">China</p></td> <td><p>In-country TAC support:<br /> 800 810 8886 (Not applicable for cell phones)<br /> 400 810 8886</p></td> </tr> <tr> <td><p style="font-weight:bolder">Hong Kong</p></td> <td><p>852 3077 5555</p></td> </tr> <tr> <td><p style="font-weight:bolder">India</p></td> <td><p>000-800-100-1364</p></td> </tr> <tr> <td><p style="font-weight:bolder">Indonesia</p></td> <td><p>001 803 61 838<br /> +62 21 2754 6454 (local charges apply)</p></td> </tr> <tr> <td><p style="font-weight:bolder">Japan</p></td> <td><p>Japanese Support:<br /> 0120-608-802 (Domestic toll-free call.)<br /> 03-6434-6683 (toll call.)<br /> English Support:<br /> 0066-33-800-926 (Domestic toll-free call. Not applicable for IP phones.)<br /> 03-6434-2042 (toll call)</p></td> </tr> <tr> <td><p style="font-weight:bolder">Macau</p></td> <td><p>0800 352</p></td> </tr> <tr> <td><p style="font-weight:bolder">Malaysia</p></td> <td><p>1 800 805880</p></td> </tr> <tr> <td><p style="font-weight:bolder">New Zealand</p></td> <td><p>0800 44 6237</p></td> </tr> <tr> <td><p style="font-weight:bolder">Philippines</p></td> <td><p>63 2 230 5880</p></td> </tr> <tr> <td><p style="font-weight:bolder">Singapore</p></td> <td><p>800 6161 356 (within Singapore only)</p></td> </tr> <tr> <td><p style="font-weight:bolder">South Korea</p></td> <td><p>Primary: 00798 611 0712 <br /> Alternate: 080-377-0880</p></td> </tr> <tr> <td><p style="font-weight:bolder">Taiwan</p></td> <td><p>Primary: 0 080 1 611206<br /> Alternate: 0800-666-588</p></td> </tr> <tr> <td><p style="font-weight:bolder">Thailand</p></td> <td><p>02 104 0554 (local charges apply)<br /> 001 800 611 0754 </p></td> </tr> <tr> <td><p style="font-weight:bolder">Vietnam</p></td> <td><p>1800 585809</p></td> </tr> </tbody> </table> </div> <div id="Europe"> <h4 style="border-bottom-color:#ccc; border-bottom:0.5px solid;font-size:18px; font-weight: lighter">Europe</h2> <table width="100%"; style="margin-bottom: 20px"> <tbody> <tr> <td width="30%"><p style="font-weight:bolder">Europe</p></td> <td width="70%"><p>+32 2 704 5555</p></td> </tr> <tr> <td><p style="font-weight:bolder">Armenia</p></td> <td><p>800-721-7549</p></td> </tr> <tr> <td><p style="font-weight:bolder">Austria</p></td> <td><p>0800 297 526<br /> 43(0) 12 4030 6000</p></td> </tr> <tr> <td><p style="font-weight:bolder">Belgium</p></td> <td><p>0800 94242</p></td> </tr> <tr> <td><p style="font-weight:bolder">Czech Republic</p></td> <td><p>800 900227 </p></td> </tr> <tr> <td><p style="font-weight:bolder">France</p></td> <td><p>0800 770 400 </p></td> </tr> <tr> <td><p style="font-weight:bolder">Germany</p></td> <td><p>Primary: 0800 187 3652<br /> Alternate: +49 89 51657 2000</p></td> </tr> <tr> <td><p style="font-weight:bolder">Greece</p></td> <td><p>Primary: 00800 129046 (**)<br /> Alternate: +30 210 6381353</p></td> </tr> <tr> <td><p style="font-weight:bolder">Hungary</p></td> <td><p>06-800-011-11, then 888 443 2447</p></td> </tr> <tr> <td><p style="font-weight:bolder">Italy</p></td> <td><p>00800 33 43 6866</td> </tr> <tr> <td><p style="font-weight:bolder">Netherlands</p></td> <td><p>0800 0200 791</p></td> </tr> <tr> <td><p style="font-weight:bolder">Poland</p></td> <td><p>00 800 4411 932</p></td> </tr> <tr> <td><p style="font-weight:bolder">Romania</p></td> <td><p>0808 03 4288, then 888 443 2447</p></td> </tr> <tr> <td><p style="font-weight:bolder">Spain</p></td> <td><p>Primary: 900 997154 ** <br /> Alternate: +34 91 201 2800 </p></td> </tr> <tr> <td><p style="font-weight:bolder">Sweden</p></td> <td><p>020 160 5854 (Toll free) </p></td> </tr> <tr> <td><p style="font-weight:bolder">Switzerland</p></td> <td><p>0800 179317 (Toll free)</p></td> </tr> <tr> <td><p style="font-weight:bolder">Turkey</p></td> <td><p>Primary: 0811 288 0001, then 888 443 2447**<br /> Alternate: +90 212 366 7636</p></td> </tr> <tr> <td><p style="font-weight:bolder">Ukraine</p></td> <td><p>Primary: 0800 301 2090 (toll-free number)<br /> Alternate: +380 44 390 2400 </p></td> </tr> <tr> <td><p style="font-weight:bolder">United Kingdom</p></td> <td><p>0800 404 7778</p></td> </tr> </tbody> </table> </div> <div id="Latin America"> <h4 style="border-bottom-color:#ccc; border-bottom:0.5px solid;font-size:18px; font-weight: lighter">Latin America</h2> <table width="100%"; style="margin-bottom: 20px"> <tbody> <tr> <td width="30%"><p style="font-weight:bolder">Argentina</p></td> <td width="70%"><p>0800-555-3456 ** ALA: 0 800 288 5288, then 888 443 2447<br /> Telecom: 0 800 555 4288, then 888 443 2447<br /> Telefonica: 0 800 222 1288, then 888 443 2447</p></td> </tr> <tr> <td><p style="font-weight:bolder">Bolivia</p></td> <td><p>Primary: 800-10-0682 **<br /> Alternate: 800 10 1110, then 888 443 2447</p></td> </tr> <tr> <td><p style="font-weight:bolder">Brazil</p></td> <td><p>0 800 891 4972</p></td> </tr> <tr> <td><p style="font-weight:bolder">Chile</p></td> <td><p>1230 020 5546</p></td> </tr> <tr> <td><p style="font-weight:bolder">Colombia</p></td> <td><p>01-800-5-1-81114<br />Alternate: 01-800-5-1-81068 - Option 3</p> </td> </tr> <tr> <td><p style="font-weight:bolder">Costa Rica</p></td> <td><p>Primary: 0-800-011-1137 ** <br /> Alternate: <br /> 0-800-25196767 <br /> 0-800-0 114 114, then 888 443 2447 </p></td> </tr> <tr> <td><p style="font-weight:bolder">Dominican Republic</p></td> <td><p>1-866-777-6252 **<br /> 1 800 872 2881, then 888 443 2447 </p></td> </tr> <tr> <td><p style="font-weight:bolder">Ecuador</p></td> <td><p>1 999 119, then 1 800 721 7549 </p></td> </tr> <tr> <td><p style="font-weight:bolder">El Salvador</p></td> <td><p>Primary: 800-6600, then 866-402-4639<br /> Alternate Numbers: <br /> * CTE: 800 1767, Card number 9193826642+49 (0)811 554 3535<br /> * Telefonica: 800 1567, Card number 9193826642</p></td> </tr> <tr> <td><p style="font-weight:bolder">Guatemala</p></td> <td><p>Primary: 1-800-288-0131 **<br /> Alternate: * 1 800 999 9189, Card number 9193926641</p></td> </tr> <tr> <td><p style="font-weight:bolder">Mexico</p></td> <td><p>001 888 443 2447</p></td> </tr> <tr> <td><p style="font-weight:bolder">Panama</p></td> <td><p>001-866-401-9664 **<br /> 800 0109, then 888 443 2447 </p></td> </tr> <tr> <td><p style="font-weight:bolder">Paraguay</p></td> <td><p>000-413-598-4222</p></td> </tr> <tr> <td><p style="font-weight:bolder">Peru</p></td> <td><p>0 800 50288, then 888 443 2447 </p></td> </tr> <tr> <td><p style="font-weight:bolder">Puerto Rico</p></td> <td><p>866-441-8405</p></td> </tr> <tr> <td><p style="font-weight:bolder">Uruguay</p></td> <td><p>000-410-598-4222, then 888 443 2447</p></td> </tr> <tr> <td><p style="font-weight:bolder">Venezuela</p></td> <td><p>0 800 2255 288, then 888 443 2447</p></td> </tr> </tbody> </table> </div> <div id="Middle East"> <h4 style="border-bottom-color:#ccc; border-bottom:0.5px solid;font-size:18px; font-weight: lighter">Middle East / Central Asia</h2> <table width="100%"; style="margin-bottom: 20px"> <tbody> <tr> <td width="30%"><p style="font-weight:bolder">Middle East / Central Asia</p></td> <td width="70%"><p>+32 2 704 5555</p></td> </tr> <tr> <td><p style="font-weight:bolder">Azerbaijan</p></td> <td><p>088 9999999</p></td> </tr> <tr> <td><p style="font-weight:bolder">Israel</p></td> <td><p>972 9 8927344</p></td> </tr> <tr> <td><p style="font-weight:bolder">Kazakhstan</p></td> <td><p>8 (800) 080-81-86</p></td> </tr> <tr> <td><p style="font-weight:bolder">Qatar</p></td> <td><p>00 800 031 822 (toll-free number)</p></td> </tr> <tr> <td><p style="font-weight:bolder">Saudi Arabia</p></td> <td><p>Primary: 800 844 6866 ** <br /> Alternate: +32 2 704 5555</p></td> </tr> <tr> <td><p style="font-weight:bolder">Tajikistan</p></td> <td><p>(+ 992 44) 600 60 40 </p></td> </tr> <tr> <td><p style="font-weight:bolder">United Arab Emirates</p></td> <td><p>800 0441 6858 </p></td> </tr> <tr> <td><p style="font-weight:bolder">Uzbekistan</p></td> <td><p>Primary: 0^641-744-0010 (dial 0, wait for 2nd dial tone, then dial 800-721-7549)<br />Alternate: +998 78 140 44 66 (local charges apply)</p></td> </tr> </tbody> </table> </div> <!-- END CONTACTS TABLE --> </div> </div> <div class="col narrow"> <!-- DM:components/html/htmlblob:V1.2.6 --> <!----------div class="col narrow" style="margin-top: 10px"> <div class="help-info"----------> <div style="background-color: #F2F2F2; padding: 12px 10px 50px 20px"> <h3>Additional Resources</h3> <ul> <li class="locked"> <p><a href="https://mycase.cloudapps.cisco.com/start?referring_site=wwcontacts" target="_blank">Open a TAC Case Online</a></p> </li> <li class="locked"> <p><a href="https://supportassistant.cisco.com/" target="_blank">Cisco Support Assistant</a> (for existing cases)</p> </li> <li> <p><a href="//www.cisco.com/c/en/us/support/returns/returns-portal.html">Product Returns & Replacements (RMA)</a></p> </li> <li> <p><a href="//www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html">Small Business Support</a></p> </li> <li> <p><a href="https://community.cisco.com/t5/technology-and-support/ct-p/technology-support" target="_blank">Cisco Community</a></p> </li> <li> <p><a href="//www.cisco.com/c/en/us/about/contact-cisco.html/technical-support">Other Cisco Contacts</a></p> </li> </ul> <div class="contact-info"> <h3>Cisco Systems HQ</h3> <ul> <li> <p> Cisco Systems, Inc.<br/> Corporate Headquarters<br/> 170 West Tasman Drive<br/> San Jose, CA 95134 </p> </li> </ul> </div> <!-- BEGIN FEEDBACK LINK --> <div class="feedbackLink"> <p><a href="javascript:void(0);&amp;resize=false&amp;referer=https://www.cisco.com/c/en/us/support/index.html" onclick="window.open('https://ciscocx.qualtrics.com/jfe/form/SV_br4m3VYdhJreiii?Ref=' + location.href + '&amp;resize=false', 'feedback', 'width=650, height=460, scrollbars=1, menubar=1, resizable=1'); 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