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Sucuri, Inc Status - Incident History
<?xml version="1.0" encoding="UTF-8"?> <feed xml:lang="en-US" xmlns="http://www.w3.org/2005/Atom"> <id>tag:status.sucuri.net,2005:/history</id> <link rel="alternate" type="text/html" href="https://status.sucuri.net"/> <link rel="self" type="application/atom+xml" href="https://status.sucuri.net/history.atom"/> <title>Sucuri, Inc Status - Incident History</title> <updated>2024-11-26T23:43:58Z</updated> <author> <name>Sucuri, Inc</name> </author> <entry> <id>tag:status.sucuri.net,2005:Incident/22498054</id> <published>2024-10-15T13:30:02Z</published> <updated>2024-10-15T13:30:02Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/qgnwdghl30t2"/> <title>Accounts API - Database upgrade</title> <content type="html"><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>15:13</var> UTC</small><br><strong>Scheduled</strong> - We are performing a DB maintenance and upgrade of our Accounts API. No clients should be affected by this maintenance. However customers may experience delays in provisioning products, account creation and updates. If you have any questions about this, please reach out to us at : https://support.sucuri.net.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/21065838</id> <published>2024-07-24T19:33:46Z</published> <updated>2024-07-24T19:33:46Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/1dd44vzfx53x"/> <title>Login issues</title> <content type="html"><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>19:33</var> UTC</small><br><strong>Resolved</strong> - The situation has been resolved and we are not seeing any other errors reported. Please feel free to contact our support if you experiencing any other issues.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>19:34</var> UTC</small><br><strong>Investigating</strong> - We're currently updating our login process and dashboards. If you're experiencing issues logging in, please visit: http://legacy.sucuri.net/ to login to the old dashboard.<br /><br />Once you have authenticated, please reset your password to something long (10+ character minimum) with a combination of uppercase, lowercase & numbers.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/21454726</id> <published>2024-07-18T19:05:24Z</published> <updated>2024-07-18T19:05:24Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/f3gxqv7y4ngy"/> <title>WAF Dashboard Connectivity Issues</title> <content type="html"><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>19:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>18:34</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>18:33</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>17:58</var> UTC</small><br><strong>Investigating</strong> - Our PRODUCT dashboard (waf.sucuri.net/) is currently down. We are aware of an issue that is affecting customers' ability to log in to their WAF dashboard. We are investigating this issue and will provide updates as more information becomes available.<br /><br />Note that our Firewall, Monitoring and Backup products are unaffected and operating normally. The issue only impacts the front end used to set the waf.sucuri.net configuration options.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/21299465</id> <published>2024-07-12T03:12:11Z</published> <updated>2024-07-12T03:12:11Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/x1nblcqb6lmy"/> <title>Maintenance - Sucuri Tickets Dashboard</title> <content type="html"><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>03:12</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>16:35</var> UTC</small><br><strong>Scheduled</strong> - Sucuri Dashboard is currently undergoing maintenance. Ticket submissions are currently disabled for up to three hours. We are working to improve our services. Please check back later to submit a ticket. Thank you for your patience and we apologize for any inconvenience.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/21238409</id> <published>2024-06-28T21:00:02Z</published> <updated>2024-06-28T21:00:02Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/cnpzh29yq7z7"/> <title>WAF Singapore hardware replacement</title> <content type="html"><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>13:18</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing maintenance to upgrade hardware. It is not expect to cause impact on traffic. Please contact support team if you experience any issues during this period.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/20517336</id> <published>2024-04-14T00:15:04Z</published> <updated>2024-04-14T00:15:05Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/8dn76wcmpqw0"/> <title>Maintenance - login.sucuri.net server</title> <content type="html"><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>00:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>17:44</var> UTC</small><br><strong>Scheduled</strong> - We are going to conduct some planned maintenance on the login.sucuri.net server. We expect this work to take ~15 minutes. During this time it will not be possible to login to the Sucuri dashboard, however the rest of our services will continue to operate as normal (WAF, Backups & Monitoring)<br /><br />We apologise for any inconvenience caused.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/19916028</id> <published>2024-02-05T23:59:27Z</published> <updated>2024-02-05T23:59:27Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/p8b335kzxql4"/> <title>EU POP WAF/CDN intermittent connectivity issues</title> <content type="html"><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>23:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved, if you are still experiencing issues please login on customer portal and open a ticket for further investigation.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>22:38</var> UTC</small><br><strong>Monitoring</strong> - We are still monitoring the results but all services are operational again.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>21:37</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>21:08</var> UTC</small><br><strong>Investigating</strong> - Our network monitoring tools have detected some intermittent network issues impacting one of our EU POPs that has resulted in degraded performance. The issue looks to be localized being the region currently impacted. Our network engineering team are continuing to investigate the issue and we will post further updates once we have more detailed information.<br /><br />We hope to have the issue resolved shortly and we apologize for any trouble experienced.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/19649607</id> <published>2024-01-09T12:24:18Z</published> <updated>2024-01-09T12:24:18Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/874396p3gxd9"/> <title>sitecheck.sucuri.net service is currently down</title> <content type="html"><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>19:46</var> UTC</small><br><strong>Investigating</strong> - Our sitecheck.sucuri.net service is currently down. We are investigating the cause with AWS and we will provide an update as soon as we have more information to share.<br /><br />Note that our Firewall, Monitoring and Backup products are unaffected and operating normally. The issue only impacts sucuri sitecheck feature.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/19542611</id> <published>2024-01-03T12:15:06Z</published> <updated>2024-01-03T12:15:07Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/hhgvkjq8rmwv"/> <title>Maintenance - login.sucuri.net server</title> <content type="html"><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>12:15</var> UTC</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>12:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>12:54</var> UTC</small><br><strong>Scheduled</strong> - We are going to conduct some planned maintenance on the login.sucuri.net server. We expect this work to take ~15 minutes. During this time it will not be possible to login to the Sucuri dashboard, however the rest of our services will continue to operate as normal (WAF, Backups & Monitoring)<br /><br />We apologise for any inconvenience caused.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/18890136</id> <published>2023-10-23T15:18:32Z</published> <updated>2023-10-23T15:18:32Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/0r8925ngljlv"/> <title>Monitoring Alerting</title> <content type="html"><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>15:18</var> UTC</small><br><strong>Resolved</strong> - After investigation the issue with the uptime monitoring and notification platform has been resolved and clients should no longer receive false positive notifications. Should you have a similar or any other issues in the future please submit a ticket so that we may investigate further.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>18:08</var> UTC</small><br><strong>Investigating</strong> - We're aware of an issue with the uptime monitoring and notification platform which is causing downtime alerts to be sent in error. Our engineers are working to address this issue - if you are not experiencing any issues with your site, you can safely ignore any downtime alerts received at this time.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/17398585</id> <published>2023-05-28T12:23:40Z</published> <updated>2023-05-28T12:23:41Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/5l2qs09fznz1"/> <title>Service Interruption: Monitor3</title> <content type="html"><p><small>May <var data-var='date'>28</var>, <var data-var='time'>12:23</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>11:53</var> UTC</small><br><strong>Identified</strong> - One of our upstream providers is currently experiencing technical difficulties and this has impacted our monitor3 service. The provider is already aware of the issue and is working to get the problem resolved as soon as possible. Once the issue has been fixed and service has been restored, we will update the status here to confirm everything is back to normal.<br /><br />We apologize for the trouble experienced.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/16997281</id> <published>2023-05-01T11:30:19Z</published> <updated>2023-05-01T11:30:19Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/py7cy7yr4c58"/> <title>Upgrades on Provision/Login API</title> <content type="html"><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>20:29</var> UTC</small><br><strong>Scheduled</strong> - We will be performing an upgrade on our Login/Provision API server. This will not cause any downtime for any sites but you will be unable to make any modifications on the configuration until the maintenance is over. We will update this status report when the maintenance is completed. If you have any questions about this, please reach out to us at : https://support.sucuri.net.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/16790279</id> <published>2023-04-08T13:35:28Z</published> <updated>2023-04-08T13:35:28Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/ks5hvgb435dj"/> <title>WAF dashboard redirect errors</title> <content type="html"><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved and the WAF dashboard is now loading again without error. We have taken steps to ensure the same error does not reoccur.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>12:22</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the cause of the dashboard redirects. Only the dashboard is unavailable. The WAF service itself is not impacted.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/16486148</id> <published>2023-03-14T07:47:47Z</published> <updated>2023-03-14T07:47:47Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/9vp6lzl5rlt1"/> <title>Australian and Brazilian WAF outage</title> <content type="html"><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>07:47</var> UTC</small><br><strong>Resolved</strong> - The issue has now been resolved and all 60X & 70X servers are working as expected.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>04:26</var> UTC</small><br><strong>Investigating</strong> - An issue has been identified on the 60X and 70X WAF servers that is causing errors. We are working on a fix, but in the meantime, you can update the DNS records for your site to point to our standard anycast network to get your site loading again. We apologise for the trouble caused.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/11315520</id> <published>2022-09-29T20:12:24Z</published> <updated>2022-09-29T20:12:24Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/rpsn4h2pc7jd"/> <title>Cluster 12 WAF/CDN intermittent connectivity issues</title> <content type="html"><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved, if you are still seeing any issues please open a support ticket.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>16:14</var> UTC</small><br><strong>Investigating</strong> - Our network monitoring tools have detected some intermittent network issues impacting Cluster 12 that has resulted in degraded performance. The issue looks to be localized with Frankfurt and Miami being the regions currently impacted. Our network engineering team are continuing to investigate the issue and we will post further updates once we have more detailed information.<br /><br />We hope to have the issue resolved shortly and we apologize for any trouble experienced.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/10050105</id> <published>2022-05-24T14:55:43Z</published> <updated>2022-05-24T14:55:43Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/2zmjhfykb4jv"/> <title>WAF Dashboard Connectivity Issues</title> <content type="html"><p><small>May <var data-var='date'>24</var>, <var data-var='time'>14:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>15:15</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>15:03</var> UTC</small><br><strong>Identified</strong> - The issue has been identified, we are working quickly to implement a fix, and we will provide an update as soon as the solution is in place</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Investigating</strong> - Our PRODUCT dashboard (waf.sucuri.net/) is currently down. We are aware of an issue that is affecting customers' ability to log in to their WAF dashboard. We are investigating this issue and will provide updates as more information becomes available.<br /><br />Note that our Firewall, Monitoring and Backup products are unaffected and operating normally. The issue only impacts the front end used to set the waf.sucuri.net configuration options.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/8746394</id> <published>2021-12-03T17:29:23Z</published> <updated>2021-12-03T17:29:23Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/fd0nwqzb2gnl"/> <title>WAF Dashboard outage</title> <content type="html"><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>17:29</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved, if you are still experiencing any issues please open a support a ticket for further investigation.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>08:46</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>00:40</var> UTC</small><br><strong>Investigating</strong> - The WAF dashboard is currently unavailable due to an ongoing issue impacting one of our upstream providers. We are working with them to try and resolve the issue as soon as possible. Only the WAF management dashboard is impacted. The WAF service itself is unaffected.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/8432016</id> <published>2021-11-09T14:50:14Z</published> <updated>2021-11-09T14:50:14Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/xk27wttk8bhc"/> <title>monitor205 issues</title> <content type="html"><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:50</var> UTC</small><br><strong>Resolved</strong> - Monitor205 is back online. If you are experiencing any issues related to this monitor dashboard, please create a ticket with our support team.<br />Thank you!</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:34</var> UTC</small><br><strong>Investigating</strong> - We've identified an issue with one of our monitoring dashboards. No Firewall or Backups services should be affected by this issue. The only impact will be to accessing and managing the monitoring dashboard for monitor205. We will update this status report when the maintenance is completed. If you have any questions about this, please reach out to us at : https://support.sucuri.net.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/8220795</id> <published>2021-10-14T11:42:40Z</published> <updated>2021-10-14T11:42:40Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/q6vhjzqyqs5b"/> <title>Intermittent timeouts</title> <content type="html"><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>11:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved, if you are still having issues please open a support ticket.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>21:41</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented but we are still monitoring it closely</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating timeouts affecting some locations. We'll publish an update once we have more information to share.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/7673435</id> <published>2021-08-03T19:47:02Z</published> <updated>2021-08-03T19:47:02Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/gh61jnl51rgn"/> <title>Dashboards Unavailable</title> <content type="html"><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Resolved</strong> - The upstream provider implemented a fix and we are no longer seeing any errors.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>17:04</var> UTC</small><br><strong>Monitoring</strong> - We are monitoring the situation to make sure everything is working as expected but all dashboards are loading again.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>16:11</var> UTC</small><br><strong>Investigating</strong> - We are aware of login issues on our dashboard. We are investigating the cause with our upstream provider and we will provide an update as soon as we have more information to share.<br /><br />Note that our Firewall, Monitoring and Backup products are unaffected and operating normally. The issue only impacts the front end used to manage the products.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/7272106</id> <published>2021-06-18T11:01:27Z</published> <updated>2021-06-18T11:01:28Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/fmdx5yc77gz5"/> <title>Upgrades on cdn.sucuri.net</title> <content type="html"><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>14:29</var> UTC</small><br><strong>Scheduled</strong> - We will be performing a hardware upgrade on the cdn.sucuri.net. This will not cause any downtime for any sites, but some of WAF Dashboard stylesheets can be affected until the maintenance is over.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/7201071</id> <published>2021-06-09T12:35:56Z</published> <updated>2021-06-09T12:35:56Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/dlcjh5vfphx0"/> <title>Intermittent Latency</title> <content type="html"><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>12:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>20:24</var> UTC</small><br><strong>Monitoring</strong> - Some Sucuri customers experienced extreme latency in the United States beginning around 2:30 pm Eastern time. SOC engineers isolated the problem to an upstream provider issue, and reconfigured the Sucuri network to route traffic out of the area which resolved this issue for the vast majority of customers at around 3:30pm Eastern. SOC engineers are currently monitoring the situation and working with our upstream provider to gain a root cause analysis. Customers still experiencing latency at this time (4:30pm Eastern) should open a support ticket for assistance.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/6753679</id> <published>2021-04-16T13:04:00Z</published> <updated>2021-04-16T13:04:00Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/87klrlvvn1j2"/> <title>WAF Dashboard - Degraded performance on some monitor/firewall dashboards</title> <content type="html"><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>13:04</var> UTC</small><br><strong>Resolved</strong> - Thank you again for the patience and understanding. Our engineering team has identified and resolved the latency issue impacting our WAF Dashboard product.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>23:08</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue affecting load times on waf.sucuri.net and the accuracy of internal tools showing correct firewall status. We are investigating this issue and will provide updates as more information becomes available. Your site is still protected and we hope to have the issue resolved shortly.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/5955479</id> <published>2021-01-05T21:34:58Z</published> <updated>2021-01-05T21:34:58Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/pn5fdf8dzmt3"/> <title>WAF Dashboard Connectivity Issues</title> <content type="html"><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>21:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>20:43</var> UTC</small><br><strong>Identified</strong> - The issue has been identified, we are working quickly to implement a fix, and we will provide an update as soon as the solution is in place</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>20:38</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue that is affecting customers' ability to log in to their WAF dashboard. We are investigating this issue and will provide updates as more information becomes available.</p></content> </entry> <entry> <id>tag:status.sucuri.net,2005:Incident/5657172</id> <published>2020-11-26T01:35:38Z</published> <updated>2020-11-26T01:35:38Z</updated> <link rel="alternate" type="text/html" href="https://status.sucuri.net/incidents/h1qzdy0vpr7s"/> <title>sitecheck.sucuri.net service is currently down</title> <content type="html"><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>01:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>Investigating</strong> - Our sitecheck.sucuri.net service is currently down. We are investigating the cause with AWS and we will provide an update as soon as we have more information to share.<br /><br />Note that our Firewall, Monitoring and Backup products are unaffected and operating normally. The issue only impacts sucuri sitecheck feature.</p></content> </entry> </feed>