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</div> </li> </ul> </div>  </div>  <div id="container"> <h1>Contact Roxio</h1> <h4>Technical Support</h4> <p>There are a number of tools you can use like submitting a <a href="https://web.archive.org/web/20060823203125/http://selfserve.roxio.com/">web-ticket</a> , Roxann, the knowledgebase and tutorials. They can all be found by visiting our <a href="/web/20060823203125/http://www.roxio.com/enu/support/default.html">support pages</a> . You can also chat with a live agent and look our <a href="https://web.archive.org/web/20060823203125/http://www.roxio.com/en/support/contact/phonesupport.jhtml">contact information</a>. If your software came bundled with your CD writer or PC, you will need to contact the original equipment manufacturer (OEM) of that equipment and they will provide complimentary support for your basic version of Roxio software. </p> <h4>Xingtone Support</h4> <p><a href="https://web.archive.org/web/20060823203125/http://www.xingtone.com/support/index.htm">http://www.xingtone.com/support/index.htm</a></p> <h4>Customer Service</h4> <p>Here is where you can get assistance with rebates, product registration, and general non-technical issues. You can submit a web-ticket by visiting our <a href="https://web.archive.org/web/20060823203125/http://selfserve.roxio.com/">self help</a> section of the web site, or you can contact Customer Service at 1-905-482-5200 Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays. <strong>Note:</strong> This is a call to the Toronto area and you are responsible for any toll fees that apply.</p> <h4>Inside Sales</h4> <p>Got a question about our software before you buy it? Want to buy from us by phone? Our sales staff will be happy to help; please submit a web-ticket by visiting our <a href="https://web.archive.org/web/20060823203125/http://selfserve.roxio.com/">self help</a> section or call 1-866-280-7694 Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays.</p> <h4>Rebate Questions</h4> <p>Rebate forms posted at Roxio.com or Sonic.com are for purchases made directly from Roxio or Sonic. If you purchased the software from a retailer and did not receive a rebate form then that retailer is not participating in the rebate program. Please allow 4-6 weeks for delivery. If you have questions about a rebate, please email us at <a href="https://web.archive.org/web/20060823203125/mailto:rebates@sonic.com">rebates@sonic.com</a>. </p> <h4>Refund Questions</h4> <p>Roxio has an unconditional 30-day money back guarantee for products purchased directly from Roxio through our online store or over the telephone with our Inside Sales department.  Please note shipping charges will not be refunded. If you have questions about a refund, please email us at <a href="https://web.archive.org/web/20060823203125/mailto:refunds@sonic.com">refunds@sonic.com</a>.</p> <h4>European Technical Support</h4> <p>Service and Support is available Monday - Friday, 8:30 to 17:30 GMT (excluding holidays)</p> <p><a href="/web/20060823203125/http://www.roxio.com/eng/support/">UK Support</a><br/> <a href="/web/20060823203125/http://www.roxio.com/deu/support/">German Support</a><br/> <a href="/web/20060823203125/http://www.roxio.com/fra/support/">French Support</a><br/> </p> <p>Customer Service or Inside Sales can be reached by calling +353 (0) 61 702059</p> <h4>Questions Regarding your Online Purchase?</h4> <h4> Online Store</h4> <p>Questions about your order, payment, or delivery? </p> <p>English: <a href="https://web.archive.org/web/20060823203125/https://shop.roxio.com/servlet/SecureControllerServlet?Action=DisplayHelpPage&SiteID=sonic&Locale=en_US&ThemeID=10300&Env=BASE">https://shop.roxio.com/servlet/SecureControllerServlet?Action=DisplayHelpPage&SiteID=sonic&Locale=en_US&ThemeID=10300&Env=BASE</a></p> <p>French: <a href="https://web.archive.org/web/20060823203125/https://shop.roxio.com/servlet/SecureControllerServlet?Action=DisplayHelpPage&SiteID=sonic&Locale=fr_FR&ThemeID=10300&Env=BASE">https://shop.roxio.com/servlet/SecureControllerServlet?Action=DisplayHelpPage&SiteID=sonic&Locale=fr_FR&ThemeID=10300&Env=BASE</a></p> <p>Italian: <a href="https://web.archive.org/web/20060823203125/https://shop.roxio.com/servlet/SecureControllerServlet?Action=DisplayHelpPage&SiteID=sonic&Locale=it_IT&ThemeID=10300&Env=BASE">https://shop.roxio.com/servlet/SecureControllerServlet?Action=DisplayHelpPage&SiteID=sonic&Locale=it_IT&ThemeID=10300&Env=BASE</a></p> <p>German: <a href="https://web.archive.org/web/20060823203125/https://shop.roxio.com/servlet/SecureControllerServlet?Action=DisplayHelpPage&SiteID=sonic&Locale=de_DE&ThemeID=10300&Env=BASE">https://shop.roxio.com/servlet/SecureControllerServlet?Action=DisplayHelpPage&SiteID=sonic&Locale=de_DE&ThemeID=10300&Env=BASE</a></p> <p>Spanish: <a href="https://web.archive.org/web/20060823203125/https://shop.roxio.com/servlet/SecureControllerServlet?Action=DisplayHelpPage&SiteID=sonic&Locale=es_ES&ThemeID=10300&Env=BASE">https://shop.roxio.com/servlet/SecureControllerServlet?Action=DisplayHelpPage&SiteID=sonic&Locale=es_ES&ThemeID=10300&Env=BASE</a> </p> <p>Dutch: <a href="https://web.archive.org/web/20060823203125/https://shop.roxio.com/servlet/SecureControllerServlet?Action=DisplayHelpPage&SiteID=sonic&Locale=nl_NL&ThemeID=10300&Env=BASE">https://shop.roxio.com/servlet/SecureControllerServlet?Action=DisplayHelpPage&SiteID=sonic&Locale=nl_NL&ThemeID=10300&Env=BASE</a> </p> <p>If you need assistance after the purchase or need help with downloading, please contact technical support. </p> <h4>Web Site Feedback</h4> <p><a href="https://web.archive.org/web/20060823203125/http://selfserve.roxio.com/">Report a problem downloading a file</a><br/> <a href="https://web.archive.org/web/20060823203125/http://selfserve.roxio.com/">Report a broken link</a><br/> <a href="https://web.archive.org/web/20060823203125/http://selfserve.roxio.com/">Report a problem registering</a><br/> <a href="https://web.archive.org/web/20060823203125/http://selfserve.roxio.com/">Make a suggestion or comment about the site</a></p> <h4>Help with Roxio Newsletters</h4> <p>If you have trouble adding, deleting, or changing an email address, please email us at <a href="https://web.archive.org/web/20060823203125/http://selfserve.roxio.com/">http://selfserve.roxio.com</a></p> <h4>Business Development</h4> <p>If you would like to contact Roxio about a potential partnership or other business development issue, please contact us. <strong>Important:</strong> The Roxio Business Development Team will not reply to any questions related to technical support, customer service, advertising/promotions, or product distribution and/or reselling. These types of questions should be directed to the appropriate contacts elsewhere on this page.</p> <h4>OEM Inquiries</h4> <p>If you are an OEM and you would like to contact Roxio OEM Sales, please <a href="/web/20060823203125/http://www.roxio.com/enu/company/oem_contacts.html">contact us</a>.</p> </div>  <div id="footer"> <div class="trim"> </div> <div id="footerLinks"> <ul id="GlobalFooter1_ulFooter">  <li id="GlobalFooter1_liAffiliate"><a id="GlobalFooter1_hlAffiliate" rel="nofollow" href="/web/20060823203125/http://www.roxio.com/enu/solutions/affiliate_program/default.html">Affiliate Program</a></li> <li id="GlobalFooter1_liEnterprise"><a id="GlobalFooter1_hlEnterprise" rel="nofollow" href="/web/20060823203125/http://www.roxio.com/enu/solutions/enterprise_solutions/default.html">Enterprise Solutions</a></li> <li id="GlobalFooter1_liAbout"><a id="GlobalFooter1_hlAboutRoxio" rel="nofollow" href="/web/20060823203125/http://www.roxio.com/enu/company/default.html">About Roxio</a></li> <li id="GlobalFooter1_liPrivacy"><a id="GlobalFooter1_hlPrivacy" rel="nofollow" href="/web/20060823203125/http://www.roxio.com/enu/company/privacy.html">Privacy</a></li> <li id="GlobalFooter1_liLegal"><a id="GlobalFooter1_hlLegal" rel="nofollow" href="https://web.archive.org/web/20060823203125/http://www.sonic.com/about/legal.aspx" target="_blank">Legal</a></li> <li id="GlobalFooter1_liContact"><a id="GlobalFooter1_hlContact" rel="nofollow" href="/web/20060823203125/http://www.roxio.com/enu/company/contact.html">Contact Us</a></li> <li id="GlobalFooter1_liSitemap"><a id="GlobalFooter1_hlSitemap" rel="nofollow" href="/web/20060823203125/http://www.roxio.com/enu/sitemap.html">Site Map</a></li> </ul> <p> © 2006 Sonic Solutions. 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