CINXE.COM

<!doctype html>      <html class="no-js" lang="en" prefix="og: http://ogp.me/ns#">  <head><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://www.zendesk.com/sitemap/","20161019011628","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1476839788"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <title>Sitemap | Zendesk</title> <script> // Create ga object before optimizely loads, since the snippet for // analytics.js is being loaded async through GTM window.ga = window.ga || function() { (window.ga.q = window.ga.q || []).push(arguments) }; </script> <script src="//web.archive.org/web/20161019011628js_/https://cdn.optimizely.com/js/112699136.js"></script> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta charset="UTF-8"/> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <meta name="google-site-verification" content="2q8u-0_6HxJZdS7l7LYlf-WDEYwIPvdJ_XVujkTFNCY"/> <meta name="viewport" content="width=device-width">  <link rel="profile" href="https://gmpg.org/xfn/11"/> <link rel="dns-prefetch" href="//web.archive.org/web/20161019011628/https://d16cvnquvjw7pr.cloudfront.net/"> <link rel="dns-prefetch" href="//web.archive.org/web/20161019011628/https://ajax.googleapis.com/"> <link rel="shortcut icon" href="//web.archive.org/web/20161019011628im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/logos/favicon.ico"/> <link rel="apple-touch-icon-precomposed" sizes="144x144" href="//web.archive.org/web/20161019011628im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/logos/zendesk144.png"> <link rel="apple-touch-icon-precomposed" sizes="114x114" href="//web.archive.org/web/20161019011628im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/logos/zendesk114.png"> <link rel="apple-touch-icon-precomposed" sizes="72x72" href="//web.archive.org/web/20161019011628im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/logos/zendesk72.png"> <link rel="apple-touch-icon-precomposed" href="//web.archive.org/web/20161019011628im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/logos/zendesk57.png"> <meta property="og:image" content="https://web.archive.org/web/20161019011628im_/https://d16cvnquvjw7pr.cloudfront.net/images/blog/zendesk-default-placeholder.jpg"/> <meta category="og:category" content=""/> <meta name="description" content="Quickly find and navigate to our top pages within Zendesk’s main site via our sitemap page."/> <link rel="canonical" href="https://web.archive.org/web/20161019011628/https://www.zendesk.com/sitemap/"/> <meta property="og:locale" content="en_US"/> <meta property="og:type" content="article"/> <meta property="og:title" content="Sitemap - Zendesk"/> <meta property="og:description" content="Quickly find and navigate to our top pages within Zendesk’s main site via our sitemap page."/> <meta property="og:url" content="https://web.archive.org/web/20161019011628/https://www.zendesk.com/sitemap/"/> <meta property="og:site_name" content="Zendesk"/> <link href="https://web.archive.org/web/20161019011628cs_/https://d1eipm3vz40hy0.cloudfront.net/css/sitemap-html.min.df219c46.css" media="screen" rel="stylesheet" type="text/css"/> <link rel="alternate" hreflang="en" href="https://web.archive.org/web/20161019011628/https://www.zendesk.com/sitemap/"/> <link rel="alternate" hreflang="it" href="https://web.archive.org/web/20161019011628/https://www.zendesk.it/sitemap/"/> <link rel="alternate" hreflang="ru" href="https://web.archive.org/web/20161019011628/https://www.zendesk.com.ru/sitemap/"/> <link rel="alternate" hreflang="nl" href="https://web.archive.org/web/20161019011628/https://www.zendesk.nl/sitemap/"/> <link rel="alternate" hreflang="fr" href="https://web.archive.org/web/20161019011628/https://www.zendesk.fr/sitemap/"/> <link rel="alternate" hreflang="es-es" href="https://web.archive.org/web/20161019011628/https://www.zendesk.es/sitemap/"/> <link rel="alternate" hreflang="es-mx" href="https://web.archive.org/web/20161019011628/https://www.zendesk.com.mx/sitemap/"/> <link rel="alternate" hreflang="pt" href="https://web.archive.org/web/20161019011628/https://www.zendesk.com.br/sitemap/"/> <link rel="alternate" hreflang="de" href="https://web.archive.org/web/20161019011628/https://www.zendesk.de/sitemap/"/> <link rel="alternate" hreflang="x-default" href="https://web.archive.org/web/20161019011628/https://www.zendesk.com/sitemap/"/> </head> <body data-useragent class="lang-en responsive " lang="en-US"> <script type="text/javascript"> window.heap=window.heap||[],heap.load=function(e,t){window.heap.appid=e,window.heap.config=t=t||{};var r=t.forceSSL||"https:"===document.location.protocol,a=document.createElement("script");a.type="text/javascript",a.async=!0,a.src=(r?"https:":"http:")+"//web.archive.org/web/20161019011628/https://cdn.heapanalytics.com/js/heap-"+e+".js";var n=document.getElementsByTagName("script")[0];n.parentNode.insertBefore(a,n);for(var o=function(e){return function(){heap.push([e].concat(Array.prototype.slice.call(arguments,0)))}},p=["addEventProperties","addUserProperties","clearEventProperties","identify","removeEventProperty","setEventProperties","track","unsetEventProperty"],c=0;c<p.length;c++)heap[p[c]]=o(p[c])}; heap.load("1646711747"); </script> <script type="text/javascript"> (function() { var loadConvertro = function() { (function(c){var e=document.createElement("script"); e.type='text/javascript';e.async=true; e.src='//web.archive.org/web/20161019011628/https://d1ivexoxmp59q7.cloudfront.net/'+c+'/live.js'; var n=document.getElementsByTagName('script')[0]; n.parentNode.insertBefore(e,n);})('zendesk'); }; if (!window.potentialBot) { loadConvertro(); } }()); </script><header class="masthead " role="banner"> <div class="masthead-top col-960 unpadded"> <div class="secondary-menu menu"> <a class="list list-vert secondary-menu-item masthead-top-item masthead-top-i18n company" href="/web/20161019011628/https://www.zendesk.com/login/">Login</a> <a class="list secondary-menu-item masthead-top-i18n company" href="//web.archive.org/web/20161019011628/https://support.zendesk.com/">Support</a> <ul class="list secondary-menu-item masthead-top-i18n company"> <li class="first"> <a href="#">Company<span class="ent-text"></span></a> <ul class="list-sub"> <li class="list-item"><a href="/web/20161019011628/https://www.zendesk.com/about/">About us</a></li> <li class="list-item"><a href="/web/20161019011628/https://www.zendesk.com/company/press/">Press</a></li> <li class="list-item SL_norewrite"><a href="//web.archive.org/web/20161019011628/https://investor.zendesk.com/">Investors</a></li> <li class="list-item SL_norewrite"><a href="/web/20161019011628/https://www.zendesk.com/company/events/">Events</a></li> <li class="list-item"><a href="/web/20161019011628/https://www.zendesk.com/jobs/">Careers</a></li> <li class="list-item"><a href="/web/20161019011628/https://www.zendesk.com/support/contact/">Contact us</a></li> </ul> </li> </ul> <ul class="list SL_swap secondary-menu-item masthead-top-i18n" id="smartling-lang-dropdown"> <li class="first"><a href="#">English<span class="ent-text"></span></a> <ul class="list-sub"> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161019011628/https://www.zendesk.es/">Español</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161019011628/https://www.zendesk.com.mx/">Español (LATAM)</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161019011628/https://www.zendesk.com.br/">Português</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161019011628/https://www.zendesk.fr/">Français</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161019011628/https://www.zendesk.de/">Deutsch</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161019011628/https://www.zendesk.it/">Italiano</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161019011628/https://www.zendesk.nl/">Nederlands</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161019011628/https://www.zendesk.co.jp/">日本語</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161019011628/https://www.zendesk.com.ru/">Pусский</a></li> </ul> </ul> </div> <div class="masthead-stuck-target"> <div class="js-stuck-inner"> <span class="context-menu"><h4>Howdy there, right clicker!</h4><p>Would you like a pristinely gorgeous high quality version of our logo?</p><a class="button button-white" href="//web.archive.org/web/20161019011628/https://www.zendesk.com/company/brand-assets/">Check out our fine Brand Assets</a></span> <header class="site-title"><a href="https://web.archive.org/web/20161019011628/https://www.zendesk.com/" title="Zendesk" rel="home" class=""></a></header> <div class="primary-menu menu"> <div class="primary-menu-anchor"></div> <nav class="primary-menu-list-wrap"> <ul id="menu-header-navigation-mini" class="primary-menu-list"> <li id="smartling-nav-product" class="SL_swap menu-item list-parent "> <a href="/web/20161019011628/https://www.zendesk.com/product/tour/">Products</a> <div class="primary-menu-list-dropdown"> <span class="pin"></span> <ul> <li class=""> <a href="/web/20161019011628/https://www.zendesk.com/product/tour/">Customer Service<span>Multichannel support software</span></a> <ul> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/help-desk-software/">Help Desk Software<span>Beautifully simple agent interface</span></a></li> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/help-center/">Help Center<span>Knowledge base, forums, and portal</span></a></li> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/zendesk-insights/">Insights & Reporting<span>Dashboards and analytics</span></a></li> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/apps/">Integrations & Apps<span>Extend your Zendesk</span></a></li> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/embeddables/">Embeddables<span>Bring support to mobile, web, and more</span></a></li> </ul> </li> <li class=""> <a href="/web/20161019011628/https://www.zendesk.com/live-chat-software/">Chat<span>Live chat software by Zopim</span></a> </li> <li class=""> <a href="/web/20161019011628/https://www.zendesk.com/voice/">Voice<span>Integrated phone support</span></a> </li> <li class="beta"> <a href="/web/20161019011628/https://www.zendesk.com/message/">Messaging<span>Facebook messenger integration</span></a> </li> <li class=""> <a href="/web/20161019011628/https://www.zendesk.com/inbox/">Inbox<span>Shared team email</span></a> </li> <li class=""> <a href="/web/20161019011628/https://www.zendesk.com/bime/">Analytics<span>Customer analytics platform by BIME</span></a> </li> </ul> </div> </li> <li id="smartling-nav-pricing" class="SL_swap menu-item list-parent "><a href="/web/20161019011628/https://www.zendesk.com/product/pricing/">Pricing</a></li> <li id="smartling-nav-demo" class="SL_swap menu-item list-parent "><a href="/web/20161019011628/https://www.zendesk.com/demo/">Demo</a></li> <li id="smartling-nav-solutions" class="SL_swap menu-item list-parent "> <a href="/web/20161019011628/https://www.zendesk.com/enterprise/">Solutions</a> <div class="primary-menu-list-dropdown"> <span class="pin"></span> <ul> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/enterprise/">Customer Support for Enterprise</a></li> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/smb/">Support for Growing Businesses</a></li> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/internal-help-desk/">Internal Help Desk for Employees</a></li> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/mobile-solutions/">Customer Support for Mobile</a></li> </ul> </div> </li> <li id="smartling-nav-resources" class="SL_swap menu-item list-parent "> <a href="/web/20161019011628/https://www.zendesk.com/resources/">Resources</a> <div class="primary-menu-list-dropdown"> <span class="pin"></span> <ul> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/resources/">Best Practices</a></li> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/blog/">Zendesk Blog</a></li> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/why-zendesk/customers/">Customer Stories</a></li> <li class=""><a href="//web.archive.org/web/20161019011628/https://support.zendesk.com/hc/en-us/articles/203736886">Training</a></li> <li class=""><a href="//web.archive.org/web/20161019011628/https://developer.zendesk.com/">API & Developers</a></li> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/partner/">Partners</a></li> <li class=""><a href="/web/20161019011628/https://www.zendesk.com/support/webinars/">Live Webinars</a></li> </ul> </div> </li> </ul> <a href="/web/20161019011628/https://www.zendesk.com/register/" class="buy-button button button-orange orange register">Get Started</a> </nav> </div> </div> </div> </div> <div class="clearfix"></div> </header> <div class="sitemap-html"> <article> <div class="col-960"> <h1>Sitemap</h1> <ul> <h2>About Zendesk</h2> <li> <a href="/web/20161019011628/https://www.zendesk.com/about/">about</a> <a class="see-more SL_hide" href="/web/20161019011628/https://www.zendesk.com/sitemap/about/">see more</a> </li> <li> <a href="/web/20161019011628/https://www.zendesk.com/apps/">Apps</a> </li> <li class="SL_hide"> <a href="/web/20161019011628/https://www.zendesk.com/why-zendesk/customers/">Customers</a> <a class="see-more" href="/web/20161019011628/https://www.zendesk.com/sitemap/why-zendesk-customer/">see more</a> </li> <li class="SL_hide"> <a href="/web/20161019011628/https://www.zendesk.com/why-zendesk/">Why Zendesk</a> </li> <li class="SL_hide"> <a href="/web/20161019011628/https://www.zendesk.com/sitemap/whitepaper/">Whitepaper</a> <a class="see-more" href="/web/20161019011628/https://www.zendesk.com/sitemap/whitepaper/">see more</a> </li> </ul> <ul> <h2>Informational Resources</h2> <li> <a href="/web/20161019011628/https://www.zendesk.com/resources/">Resources</a> <a class="see-more SL_hide" href="/web/20161019011628/https://www.zendesk.com/sitemap/resources/">see more</a> </li> <li><a href="/web/20161019011628/https://www.zendesk.com/benchmark-your-support/">benchmark your support</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/resources-for-designing-help-center/">resources for designing help center</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/roi-results/">roi results</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/leaders-academy/">leaders academy</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/customer-service-roi-calculator/">customer service roi calculator</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/resources/gartner-magic-quadrant-crm/">2016 Gartner Magic Quadrant CRM</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/resources/forrester-zendesk/">2015 Forrester Customer Service</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/support/system-status/">system status</a></li> <li class="SL_hide"><a href="//web.archive.org/web/20161019011628/https://relate.zendesk.com/">Relate by Zendesk</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/zen-u/">Zen-U</a></li> </ul> <ul> <h2>Other Resources</h2> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/alternative-customer-support-software/">alternative customer support software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/art-customer-satisfaction/">art customer satisfaction</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/call-center-software/">call center software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/contact-center-software/">contact center software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/customer-experience-platform/">customer experience platform</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/customer-management-software/">customer management software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/customer-self-service-software/">self service software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/service-benchmark-industry-kp/">service benchmark industry kp</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/customer-service-chat-ticket-software/">customer service chat ticket software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/customer-service-management-software/">customer service management software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/customer-support-software-2/">customer support software 2</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/help-desk-2-0/">help desk 2.0</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/help-desk-support/">help desk support</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/hosted-ticketing-system/">hosted ticketing system</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/hr-customer-service-benchmark/">hr customer service benchmark</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/customer-relationship-management-systems/">customer relationship management systems</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/issue-tracking/">issue tracking</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/it-support-desk/">it support desk</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/it-support-software/">it support software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/help-center/knowledge-base-software/">knowledge base software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/live-online-support-software/">live online support software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/net-promoter-score-software/">net promoter score software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/nps-software/">nps software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/online-help-desk-software/">online help desk software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/online-knowledge-base/">online knowledge base</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/online-ticket-system/">online ticket system</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/open-source-ticket-system/">open source ticket system</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/retail/">retail</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/support-ticketing-system/">support ticketing system</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/ticketing-system-2/">ticketing system 2</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/web-based-help-desk-software/">web based help desk software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/ticketing-system/">ticketing system</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/relationships/">relationships are complicated</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/help-center/community-software/feedback-forum/">feedback forum</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/help-center/customer-portal-software/business-portal/">business portal</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/help-center/customer-portal-software/client-portal/">client portal</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/help-center/customer-portal-software/user-portal/">user portal</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/help-center/knowledge-base-software/faq-software/">faq software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/help-center/knowledge-base-software/internal-knowledge-base/">internal knowledge base</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/help-center/knowledge-base-software/it-knowledge-base/">it knowledge base</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/knowledge-base-software/open-source-knowledge-base/">open source knowledge base</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/help-desk-software/additional-features/hosted-help-desk/">hosted help desk</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/help-desk-software/additional-features/open-source-help-desk/">open source help desk</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/help-desk-software/additional-features/ticketing-system/">ticketing system</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/help-desk-software/additional-features/trouble-ticket-software/">trouble ticket software</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/gartner-crm-trends/">gartner crm trends</a></li> </ul> <ul> <h2>Product Features</h2> <li><a href="/web/20161019011628/https://www.zendesk.com/demo/">demo</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/plus/">plus</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/small-business/">small business</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/product/features/community/">community</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/product/features/education/">education</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/product/features/microsoft-dynamics-crm-help-desk/">microsoft dynamics crm help desk</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/product/features/salesforce/">salesforce</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/product/features/startups/">startups</a></li> <li class="SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/product/features/zendesk-reviews/">zendesk reviews</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/product/features/zendesk-security/">zendesk security</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/product/innovative-customer-service/">innovative customer service</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/internal-help-desk/it-help-desk-software/">it help desk</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/product/pricing/">pricing</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/product/mobile/">mobile</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/product/scaling-customer-service/">scaling customer service</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/product/tech-specs/">tech specs</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/product/tour/">tour</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/product/whats-new/">what’s new</a></li> </ul> <ul> <h2>Products</h2> <li><a href="/web/20161019011628/https://www.zendesk.com/help-desk-software/">help desk software</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/embeddables/">embeddables</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/enterprise/">enterprise</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/inbox/">inbox</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/voice/">voice</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/help-center/">help center</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/analytics/">analytics</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/live-chat-software/">live chat software</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/message/">customer messaging software</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/bime/">bime</a></li> </ul> <ul class="SL_hide"> <h2>Webinars</h2> <li><a href="/web/20161019011628/https://www.zendesk.com/support/webinars/">webinars</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/support/webinar/empowering-customers-self-service/">empowering customers self service</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/support/webinar/getting-started-customer-engagement/">getting started customer engagement</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/support/webinar/getting-started-customer-support/">getting started customer support</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/support/webinar/getting-started-self-service/">getting started self service</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/support/webinar/going-beyond-support-customer-engagement/">going beyond support customer engagement</a></li> <li><a href="/web/20161019011628/https://www.zendesk.com/support/webinar/using-zendesk-communicate-effectively-customers/">using zendesk communicate effectively customers</a></li> </ul> <ul class="lower-result"> <h2>International Sites</h2> <li><a href="//web.archive.org/web/20161019011628/https://www.zendesk.es/">www.zendesk.es</a> </li> <li><a href="//web.archive.org/web/20161019011628/https://www.zendesk.com.br/">www.zendesk.com.br</a> </li> <li><a href="//web.archive.org/web/20161019011628/https://www.zendesk.com.mx/">www.zendesk.com.mx</a> </li> <li><a href="//web.archive.org/web/20161019011628/https://www.zendesk.fr/">www.zendesk.fr</a> </li> <li><a href="//web.archive.org/web/20161019011628/https://www.zendesk.de/">www.zendesk.de</a> </li> <li><a href="//web.archive.org/web/20161019011628/https://www.zendesk.it/">www.zendesk.it</a> </li> <li><a href="//web.archive.org/web/20161019011628/https://www.zendesk.nl/">www.zendesk.nl</a> </li> <li><a href="//web.archive.org/web/20161019011628/https://www.zendesk.co.jp/">www.zendesk.co.jp</a> </li> <li><a href="//web.archive.org/web/20161019011628/https://www.zendesk.com.ru/">www.zendesk.com.ru</a></li> </ul> </div> </article> </div> </div> <div class="clearfix"></div> <footer class="clear"> <div class="sitemap mega-footer"> <div class="col-960"> <nav class="primary-menu-list-wrap"> <ul id="menu-footer-navigation" class="primary-menu-list"> <li id="smartling-nav-footer-product" class="SL_swap menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children list-parent "><a href="/web/20161019011628/https://www.zendesk.com/product/tour/">Our Products</a> <div class="primary-menu-list-dropdown"><span class="pin"></span> <ul> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/product/tour/">Zendesk Overview</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/help-desk-software/">Help Desk</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/help-center/">Help Center</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/embeddables/">Embeddables</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/analytics/">Analytics</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_hide"><a href="https://web.archive.org/web/20161019011628/http://www.zopim.com/">Zopim by Zendesk</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/voice/">Voice</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/message/">Customer Messaging</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/apps/">Integrations & Apps</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/bime/">BIME by Zendesk</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/inbox/">Inbox Team Email</a></li> </ul> </div> </li> <li id="smartling-nav-footer-features" class="SL_swap menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children list-parent "><a href="/web/20161019011628/https://www.zendesk.com/product/tech-specs/">Top Features</a> <div class="primary-menu-list-dropdown"><span class="pin"></span> <ul> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/product/tour/">Ticketing System</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/help-center/knowledge-base-software/">Knowledge Base</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/help-center/community-software/">Community Forums</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/live-chat-software/">Live Chat Software</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/voice/">Phone Support</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/product/it-service-software-tour/">IT Help Desk</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/product/zendesk-security/">Security</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="https://web.archive.org/web/20161019011628/http://developers.zendesk.com/">Developer API</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/product/tech-specs/">Tech Specs</a></li> </ul> </div> </li> <li id="smartling-nav-footer-resources" class="SL_swap menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children list-parent "><a href="/web/20161019011628/https://www.zendesk.com/resources/">Resources</a> <div class="primary-menu-list-dropdown"><span class="pin"></span> <ul> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_norewrite"><a href="/web/20161019011628/https://www.zendesk.com/resources/">Best Practices</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_norewrite"><a href="/web/20161019011628/https://www.zendesk.com/blog/">Zendesk Blog</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/why-zendesk/customers/">Customer Stories</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/product/tour/">Product Help</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/demo/">Request a demo</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/support/webinars/">Live webinars</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="https://web.archive.org/web/20161019011628/http://support.zendesk.com/hc/en-us/articles/203736886">Training</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_hide"><a href="https://web.archive.org/web/20161019011628/http://developers.zendesk.com/">API & Developers</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/support/partners/">Services & Partners</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/lp/retail/">For Retailers</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="https://web.archive.org/web/20161019011628/https://relate.zendesk.com/">Relate by Zendesk</a></li> </ul> </div> </li> <li id="smartling-nav-footer-company" class="SL_swap menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children list-parent "><a href="/web/20161019011628/https://www.zendesk.com/about/">Company</a> <div class="primary-menu-list-dropdown"><span class="pin"></span> <ul> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/about/">About us</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/company/press/">Press</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="https://web.archive.org/web/20161019011628/http://investor.zendesk.com/">Investors</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/jobs/">Careers</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="https://web.archive.org/web/20161019011628/http://www.neighborfoundation.org/">Neighbor Foundation</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/support/contact/">Contact Us</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/sitemap/">Sitemap</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="https://web.archive.org/web/20161019011628/https://status.zendesk.com/">System Status</a></li> </ul> </div> </li> <li id="smartling-nav-footer-favorites" class="SL_swap menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children list-parent "><a href="/web/20161019011628/https://www.zendesk.com/">Favorite Things</a> <div class="primary-menu-list-dropdown"><span class="pin"></span> <ul> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/startups/">Zendesk for Startups</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_hide"><a href="https://web.archive.org/web/20161019011628/http://relate.zendesk.com/articles/shit-support-agents-say/">Sh*t Agents Say</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_hide"><a href="/web/20161019011628/https://www.zendesk.com/resources/zombies-zendesk/">Zombies & Zendesk</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/benchmark-your-support/">Zendesk Benchmark</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/small-business/">Zendesk for Small Business</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/resources/gartner-magic-quadrant-crm/">Gartner CRM Magic Quadrant</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161019011628/https://www.zendesk.com/blog/10-interview-questions-for-hiring-great-customer-service-reps/">Hiring Great Support Teams</a></li> </ul> </div> </li> </ul> <div style="clear: both;"></div> </nav> <div id="newsletter-form" class="newsletter-sub"> <h3>Enter the Fold</h3> <p>Join the elite group of other people who have also signed up for our mailing list.</p> <form id="newsletter" class="form-gray" method="post" name="eloquaform"> <label class="success"><span></span>Welcome to the club!</label> <ul> <li class="error"> <div class="depth-wrap"> <input name="owner[email]" id="owner[email]" type="text" placeholder="What's your email?" class="email"> <a class="register"></a> </div> <label style="display: block; opacity: 1;"><span></span>Please use a valid email</label> </li> <li style="display:none"> <input type="hidden" name="elqFormName" id="elqFormName" value="WebsiteNewsletterSignup_new"> <input type="hidden" name="elqCustomerGUID" id="elqCustomerGUID" value=""> <input type="hidden" name="elqCookieWrite" id="elqCookieWrite" value="0"> <input type="hidden" name="elqSiteID" id="elqSiteID" value="2136619493"> <input type="hidden" name="Web_Offer_Name__c" id="Web_Offer_Name__c" value="Sitemap"/> <input type="hidden" name="GA_Medium" id="GA_Medium" value=""/> <input type="hidden" name="GA_Source" id="GA_Source" value=""/> <input type="hidden" name="Opti_ID" id="Opti_ID" value=""/> <input type="hidden" name="Opti_Variation_ID" id="Opti_Variation_ID" value=""/> <input type="hidden" name="trial_extras[Convertro_SID__c]" id="trial_extras[Convertro_SID__c]" value=""> <input type="hidden" name="trial_extras[Sub_Industry]" id="trial_extras[Sub_Industry]" value=""> <input type="hidden" name="trial_extras[Behavioral_1__c]" id="trial_extras[Behavioral_1__c]" value=""> <input type="hidden" name="trial_extras[Behavioral_2__c]" id="trial_extras[Behavioral_2__c]" value=""> <input type="hidden" name="trial_extras[Behavioral_3__c]" id="trial_extras[Behavioral_3__c]" value=""> <input type="hidden" name="trial_extras[Behavioral_4__c]" id="trial_extras[Behavioral_4__c]" value=""> <input type="hidden" name="trial_extras[DB_City__c]" id="trial_extras[DB_City__c]" value=""> <input type="hidden" name="trial_extras[DB_State__c]" id="trial_extras[DB_State__c]" value=""> <input type="hidden" name="trial_extras[DB_CName__c]" id="trial_extras[DB_CName__c]" value=""> <input type="hidden" name="trial_extras[DB_CCode__c]" id="trial_extras[DB_CCode__c]" value=""> <input type="hidden" name="trial_extras[Country__c]" id="trial_extras[Country__c]" value=""> <input type="hidden" name="trial_extras[DB_Zip__c]" id="trial_extras[DB_Zip__c]" value=""> <input type="hidden" name="ZOBU_1" id="ZOBU_1" value=""> <input type="hidden" name="ZOBU_2" id="ZOBU_2" value=""> <input type="hidden" name="ZOBU_3" id="ZOBU_3" value="ZOBU 1A"> </li> </ul> </form> <div class="l-island l-island-right social clear"> <span itemscope itemtype="https://schema.org/Organization"> <link itemprop="url" href="https://www.zendesk.com"> <a itemprop="sameAs" href="//web.archive.org/web/20161019011628/https://plus.google.com/+zendesk" class="ent-text ico-gplus" rel="publisher"></a> <a itemprop="sameAs" href="//web.archive.org/web/20161019011628/https://www.facebook.com/zendesk" class="ent-text ico-facebook"></a> <a itemprop="sameAs" href="//web.archive.org/web/20161019011628/https://www.twitter.com/zendesk" class="ent-text ico-twitter"></a> <a itemprop="sameAs" href="//web.archive.org/web/20161019011628/https://www.linkedin.com/company/zendesk" class="ent-text ico-linkedin"></a> <a itemprop="sameAs" href="https://web.archive.org/web/20161019011628/http://www.slideshare.net/zendesk" class="ent-text ico-slideshare"></a> <a itemprop="sameAs" href="//web.archive.org/web/20161019011628/https://instagram.com/zendesk/" class="ent-text ico-instagram"></a> </span> </div> </div> </div> <div class="clearfix"></div> </div> <div class="legal clear"> <div class="col-960"> <a href="/web/20161019011628/https://www.zendesk.com/" class="lotus SL_hide"></a> <a href="//web.archive.org/web/20161019011628/https://www.zendesk.com/company/privacy/">Privacy Policy</a> <a href="//web.archive.org/web/20161019011628/https://www.zendesk.com/company/cookies/">Cookie Policy</a> <a href="//web.archive.org/web/20161019011628/https://www.zendesk.com/company/terms/">Terms & Conditions</a> <a href="https://web.archive.org/web/20161019011628/https://www.zendesk.com/legal/">©Zendesk 2016</a> <div class="product-family"> <ul> <li><a href="javascript:;">Zendesk Product Family: </a></li> <li><a href="https://web.archive.org/web/20161019011628/https://www.zopim.com/">Live Chat</a></li> <li><a href="https://web.archive.org/web/20161019011628/https://www.bimeanalytics.com/">Analytics</a></li> <li></li> </ul> </div> </div> </div> <div class="universe-search"> <div class="universe-search-close ent-text"></div> <div class="col-960"> <div class="universe-search-help"><span class="universe-search-help-count">0</span> results. <br/>How about another try?</div> <div class="universe-search-form"> <span class="universe-search-icon ent-text"></span> <input type="text" name="search" class="universe-search-input" placeholder="Start typing to get your search on..." value=""/> </div> <div class="universe-search-results"></div> <div class="universe-search-pagination" style="display:none"> <ol class="universe-search-pagination-list"> </ol> </div> </div> </div> <div class="search"> <div class="col-960"> <a href="javascript:;" class="search-launcher"><span class="ent-text icon"></span>Search Zendesk <span class="cursor"></span></a> </div> </div> <div class="clearfix"></div> </footer> <script src="//web.archive.org/web/20161019011628js_/https://d2wy8f7a9ursnm.cloudfront.net/bugsnag-2.min.js" data-apikey="14b4da2b1698aa9ce8da80a183366f26"></script> <script type="text/javascript" src="//web.archive.org/web/20161019011628js_/https://api.demandbase.com/api/v2/ip.js?key=cb334198e711721abab9b3d4c785e482544ca07f&var=dbase"></script> <script type="text/javascript" src="https://web.archive.org/web/20161019011628js_/https://d1eipm3vz40hy0.cloudfront.net/js/plugins.min.cdc1139f.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20161019011628js_/https://d1eipm3vz40hy0.cloudfront.net/js/webutils.min.629efcdc.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20161019011628js_/https://d1eipm3vz40hy0.cloudfront.net/js/global.min.212f59ae.js"></script> <script type="text/javascript"> webutils.styleHeader(); webutils.gauge(); var emeaCountryCodes = new Array('UK', 'GB', 'IM', 'GI', 'JE', 'GG', 'AT', 'BE', 'CY', 'EE', 'FI', 'FR', 'DE', 'EL', 'IE', 'IT', 'LV', 'LU', 'MT', 'NL', 'PT', 'SK', 'SI', 'ES', 'MC', 'VA', 'SM', 'ME', 'MC', 'LU', 'XK', 'KV', 'GR', 'AD') , emeaDomainNames = new Array('www.zendesk.de', 'www.zendesk.es', 'www.zendesk.fr', 'www.zendesk.it', 'www.zendesk.nl'); if((typeof dbase !== 'undefined' && $.inArray(dbase.registry_country_code, emeaCountryCodes) > -1) || $.inArray(window.location.hostname, emeaDomainNames) > -1) { webutils.cookieNotice(); } webutils.loadEloqua(); </script> <script type="text/javascript"> dataLayer = []; </script> <noscript><iframe src="//web.archive.org/web/20161019011628if_/https://www.googletagmanager.com/ns.html?id=GTM-Z4DV" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script> if (!window.potentialBot) { webutils.loadGTM(); webutils.processGA(); webutils.saveEloquaGuid(); } </script> </body> </html>