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side-column-help-section"> <div class="side-column-wrapper-toggle"> <p>Everything you need to know</p> </div> <div class="side-column-wrapper-reveal"> <div class="side-menu enabled "> <h2 class="side-menu-title accordion">Ordering</h2> <div class="side-menu-content" > <ul> <li> <a href="/about-us/help.pl" title="About Us"> About Us </a> </li> <li> <a href="/why-shop-with-us/help.pl" title="Why Shop With Us"> Why Shop With Us </a> </li> <li> <a href="/sitemap.pl" title="Sitemap"> Sitemap </a> </li> </ul> </div> </div> <div class="side-menu enabled "> <h2 class="side-menu-title accordion">Support</h2> <div class="side-menu-content" > <ul> <li> <a href="/delivery-information/help.pl" title="Delivery Information"> Delivery Information </a> </li> <li> <a href="/pne.pl" title="Finding Your Part"> Finding Your Part </a> </li> <li> <a href="/find-your-model-number/help.pl" title="Finding My Model Number"> Finding My Model Number </a> </li> <li> <a href="/returns.pl" title="Returns Procedure"> Returns Procedure </a> </li> <li> <a href="/general-enquiry/customer-services.pl" title="Make An Online Enquiry"> Make An Online Enquiry </a> </li> <li> <a href="/address-details/help.pl" title="Address Details"> Address Details </a> </li> <li> <a href="/help.pl" title="Contact Us"> Contact Us </a> </li> <li> <a href="/track-order.pl" title="Order Tracking"> Order Tracking </a> </li> </ul> </div> </div> <div class="side-menu enabled open"> <h2 class="side-menu-title accordion">Info</h2> <div class="side-menu-content" style="display:block;"> <ul> <li> <a class="active" href="/terms-conditions/help.pl" title="Terms & Conditions"> Terms & Conditions </a> </li> <li> <a href="/safety-information/help.pl" title="Safety Information"> Safety Information </a> </li> </ul> </div> </div> </div> </div> </div> <div class="main-column"> <div class="terms-print-container"> <h1 class="left-float">Terms and Conditions</h1> <a class="btn-print-terms right-float" href="javascript:window.print()">Print</a> <p class="clear-both">Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with www.samsungspares.co.uk. Please read them carefully and print a copy for reference at the time you make an order.</p> <p>We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place an order. By placing an order you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions are also available by applying in writing.</p> <p>Manufacturer's names and numbers are used for reference purposes only. We offer original and/or generic alternatives which are highlighted accordingly.</p> <p>These terms and conditions only cover www.samsungspares.co.uk. Any other web sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of the websites which are not under our control.</p> <p>These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.</p> <p>www.samsungspares.co.uk is a division of Screwfix Spares Limited, Trade House, Mead Avenue, Houndstone Business Park, Yeovil, Somerset, BA22 8RT, registered in England, No. 03593012, VAT Number GB 232 5555 75 in Great Britain, IE 415 376 1TH in the Republic of Ireland and FR 319 5211 7539 in France.</p> <ul class="accordion-menu animated"> <li class="has-children"> <input type="checkbox" name="site-use" id="site-use" /> <label for="site-use" id="site-use">Site Use Policy</label> <div class="accordion-submenu border-box"> <p>The contents of this website are the copyright of www.samsungspares.co.uk, Screwfix Spares Limited or other copyright owners and are protected by copyright law. All brand names and product names used on this site are registered trademarks or trade names of their respective holders. You may read and print only the material contained on this website solely for personal and non-commercial use.</p> <p>By visiting this website you agree not to intentionally misuse it. This website may contain hyperlinks to other websites unrelated to us; we are not responsible for the content or practices of such websites. Service on this website may occasionally be interrupted and errors may occur. Use of this website is governed by English law and under the exclusive jurisdiction of the courts in England.</p> <h5><strong>Use of Website Content</strong></h5> <p>You may read and print only the material contained on this website solely for personal and non-commercial use. You are not permitted to publish, store, transmit, show or play in public, change or adapt the content of this website in any way for any purpose whatsoever. Any content obtained from this site and found to be being used for commercial use, such as images or video or product data, will be subject to a minimum charge of £500 per item per month.</p> <p>You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without prior written consent.</p> <h5><strong>Errors and Omissions</strong></h5> <p>We endeavour to ensure that the information on this site is accurate. However, should an error occur in the pricing or description of a product that you have ordered, you will be contacted as soon as possible and given the choice to cancel or proceed with your order.</p> <h5><strong>Authorisation of Use</strong></h5> <p>Any person is authorised to view the information, images and all other content posted on this website. We may modify the terms and conditions of use at any time without prior notice, and such modifications shall become effective upon posting on the website. We reserve the right to restrict access to its website and the content within. All users are responsible to review regularly the contents of the terms and conditions found on the website.</p> <h5><strong>Promotional Codes</strong></h5> <p>At times we may choose to offer promotional or discount codes. The use of such codes is restricted. Only one discount or promotional code may be used per order.</p> <h5><strong>Age Requirements</strong></h5> <p>It is illegal to sell 'age restricted' products to people under the required age. We offer several 'age restricted' products on this website, including knives and solvents. By placing an order for any product through the Site, you warrant that:</p> <ul class="lower-latin"> <li>you are legally capable of entering into binding contracts; and</li> <li>you (and the recipient of the product if applicable) are at least 18 years old.</li> </ul> <p>This policy covers only the website www.samsungspares.co.uk. Any other websites which may be linked to by this website are subject to their own policy, which may differ from ours.</p> </div> </li> <li class="has-children"> <input type="checkbox" name="returns" id="returns" /> <label for="returns">Returns & Refunds</label> <div class="accordion-submenu border-box"> <p>We understand that you may need to return an item to us and for this occasion we have tried to make our returns process as simple as possible for our customers.</p> <p>Please keep in mind, we can't process your return and issue a refund to you if the item(s) returned are not clearly marked with the returns reference number, this is printed on the returns label we send to you in the returns pack.</p> <p>We offer a pre-paid returns label to ensure you can return an item to us quickly and cost effectively and depending on the reason for your return you will receive a full refund for your item(s). You are welcome to pay for the cost of returning the item back to us yourself and to do so please use the address label also included in your returns pack.</p> <h5><strong>If you no longer need the item(s)</strong></h5> <p>We hope you will be delighted with our product and service, but should you change your mind or have selected a wrong item in error and wish to return product(s) to us. You should inform us of your decision within 14 days from receiving the item(s). We will issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival of the item(s) at our Receiving Department. For Quality Reasons we have to inspect the item(s) you have returned, to ensure they have been restored to us in full and good order. Upon completing a satisfactory validation of the item(s) returned, we will refund you any money paid for the product, less the £3.99 cost of return postage. We will normally process your refund within 14 working days of our receiving your return. Refunds are made using the same form of payment as used to make the original transaction. Please note this is longer than we would like to take but due to the current COVID19 situation please allow us a little extra time.</p> <p>We ask you to ensure your unwanted product is complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). If possible, please return the item(s) with the original box, packaging and accessories.</p> <h5><strong>Notes</strong></h5> <ul class="bullet-list"> <li>Pre-recorded videotapes, DVDs, CDs, Minidiscs and other software must be sealed.</li> <li>Any 'Free Gifts' received with the product must also be returned.</li> </ul> <p>In the unlikely event of there being any problems concerning the goods restored to us or the processing of a refund we will aim to contact you as soon as possible.</p> <ul class="bullet-list"> <li>* There is a contract for services with the product and you have started using the services (this would include, e.g., a mobile phone subscription, but not an extended warranty service agreement);</li> <li>* The seal has been broken</li> <li>* The goods were a special order to your specification.</li> </ul> <h5><strong>If you receive a faulty item(s):</strong></h5> <p>Please note, the following information is as a guide, please contact us to discuss your individual circumstances. If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a replacement or repair. (The guarantee period for consumable items (e.g. batteries, camera films, ink cartridges etc.) is three months from date of delivery)</p> <p>We will always offer you the choice of a replacement or refund if the fault occurs within 28 days of delivery.</p> <p>Once you have notified us about the faulty item(s) and completed the returns form, we will issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival and identification of your return at our Receiving Department. For Quality Reasons we have to inspect the items you have returned. Then, subject to satisfactory inspection and test of the goods by our inspectors we will process a refund, replacement or repair for you, whichever is appropriate.</p> <p>Please ensure you enter any additional information about the fault in the comments box when completing the returns form.</p> <p>Please ensure that your product(s) are accompanied by the original delivery note. To qualify for a refund or replacement the product must be:-</p> <ul class="bullet-list"> <li>In otherwise "as new" condition</li> <li>Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging)</li> </ul> <p>This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, for consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery. Spares that have to be fitted internally are also guaranteed for three months, provided they have been fitted by a suitably qualified and competent person.</p> <p>If a pre-recorded videotape, DVD, CD, Minidisk or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.</p> <h5><strong>If you receive your item(s) damaged:</strong></h5> <p>We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However, in the unlikely event that you take delivery of a parcel which shows signs of damage. Please, where a signature is required, sign that the parcel IS DAMAGED, and then please report the damage WITHIN 3 WORKING DAYS via this web site or by calling our Customer Service Department.</p> <p>We will then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s).Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund or arrange a replacement. Please ensure that your items(s) are accompanied by the original delivery note.</p> <h5><strong>If the correct product is ordered & the wrong item(s) delivered:</strong></h5> <p>Our Quality System ensures we check that items sent out match the order placed. However, errors can sometimes occur.</p> <p>We apologise if we have mistakenly sent you a product which does not match the details on your agreed order. You must inform us within 5 working days of receiving the product, and we will send you a returns pack to enable you to return the item(s) to us.</p> <p>Please help us to take corrective action by selecting one of the following reasons to insert in the comment box, in the returns form.</p> <ol> <li>The item supplied does not match the item described on the Invoice.</li> <li>The Product Supplied does not match the details shown on the Web Site.</li> <li>The Part Supplied does not fit the Model I ordered the item for.</li> <li>I ordered this part on the telephone and it seems my requirements were misunderstood.</li> </ol> <p>Refunds are processed within 14 working days on safe receipt of the item(s), using the same form of payment as the original transaction. Please note this is longer than we would like to take but due to the current COVID19 situation please allow us a little extra time.</p> <p>We ask you to ensure that the unwanted product is complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product, the product or packaging should not be damaged in any way). If possible, please return the item(s) with the original box, packaging and accessories.</p> <p>In the unlikely event of there being any problems concerning the returned item(s) or the processing of a refund we will endeavour to contact you as quickly as possible.</p> </div> </li> <li class="has-children"> <input type="checkbox" name="privacy" id="privacy" /> <label for="privacy">Privacy Policy</label> <div class="accordion-submenu border-box"> <p>Screwfix Spares Limited is registered as a Data Controller with the Data Protection Regulator, The Information Commissioner's Office. Our registration reference is ZB536155. Screwfix Spares Limited only collect or use personal and other information relating to you for the purposes indicated in notifications with the Information Commissioner's Office and as detailed in this privacy policy in accordance with all applicable UK & International Laws.</p> <hr /> <h4><strong>Why Screwfix Spares Limited collect your information</strong></h4> <p>When Screwfix Spares Limited collects and processes Personal Data it is conducted under the legal basis of performance of a contract to provide goods or services to you that you purchase.</p> <hr /> <h4><strong>What information Screwfix Spares Limited collects & how it is used</strong></h4> <p><strong>Personal Information</strong> - When you place an order with Screwfix Spares Limited, your name, e-mail address, home address, delivery address, your contact telephone numbers and payment details, which may include credit or debit card number, expiry date & security code are collected in order to authorise your payment, process and fulfil your orders and to notify you of your order status.</p> <p>Screwfix Spares Limited may also use this information to carry out security checks which may involve sharing your personal information with credit reference agency Experian to help prevent fraudulent activity.</p> <p>Screwfix Spares Limited may also use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or to our services.</p> <p>If you have provided prior consent Screwfix Spares Limited may also use your name and email address to send you special offers, updates and other promotions.</p> <p>Consent will be asked for at the point of order and should you decide to order over the phone our operators will also ask you for consent at the appropriate time and refer you to this privacy policy.</p> <p>Should you later wish to withdraw consent you may do so using the unsubscribe link in any email you receive from us or you may use our contact details to make this request.</p> <p><strong>Tracking & Performance Data</strong> - To improve the design, to tailor content and in order to understand the buying behaviour of users, Screwfix Spares Limited use cookies which are small text files containing tracking information which are stored on your computer's hard drive. If you set your browser to reject cookies you may be limiting your use of some areas of the website.</p> <p>Cookies hold the following information:</p> <ul class="bullet-list"> <li>A unique identification number in order to keep track of your order</li> <li>A unique reference number to help identify your order as a whole</li> <li>Product information</li> <li>Computer IP address</li> <li>Web Browser & version</li> <li>Page views & visit information</li> </ul> <p>To find out how to block the use of cookies, please refer to Screwfix Spares Limited Cookie Policy. Please be aware however that blocking the use of cookies may prevent certain functions of our website from working.</p> <p><strong>Other Information Pertaining to you</strong> - Screwfix Spares Limited may collect other information from you such as any email messages you send to us, transcripts of any live chats you take part in and Screwfix Spares Limited may also record any telephone conversations you may have for training, legal obligations, warranty and improvement purposes.</p> <hr /> <h4><strong>Your consumer rights</strong></h4> <p>As a customer of Screwfix Spares Limited you have several rights in relation to the processing of your personal information, these are:</p> <p><strong>Right to Access</strong> - You may contact Screwfix Spares Limited at any time to ask what information is held about you free of charge. Screwfix Spares Limited are obliged to provide this to you without undue delay up to a maximum of 30 days. Depending on the initial request Screwfix Spares Limited will issue a Subject Access Request (SAR) form in order to better and more quickly identify you and your records. Should Screwfix Spares Limited require more than 30 days to process your request Screwfix Spares Limited will contact you within the 30 day period and let you know.</p> <p><strong>Right to accuracy</strong> - Screwfix Spares Limited takes all necessary steps to ensure information collected is accurate, however should you believe or discover the information held about you is inaccurate you can contact us using the details in the Contact Us section below and ask us to correct it.</p> <p><strong>Right to object</strong> - If you are not satisfied in any way with how Screwfix Spares Limited is processing your information you may communicate using the details/methods provided in the Contact Us section and explain why you object. You may ask Screwfix Spares Limited to restrict or completely stop processing your information. Dependent on the legal basis upon which we are processing it, if Screwfix Spares Limited should not agree to this we will let you know together with the reason why. If you are still not satisfied with our response you may then further appeal this decision by escalating the matter to the ICO whose details are also listed in the Contact Us section.</p> <p><strong>Right to erasure</strong> - You may ask Screwfix Spares Limited to remove all information that relates to you using the details listed in the Contact Us section. Dependent on the legal basis upon which your personal data is being processing should we not agree to this Screwfix Spares Limited will let you know together with the reason why. If you are still not satisfied with the response you may then further appeal this decision by escalating the matter to the ICO whose details are also listed in the Contact Us section.</p> <p><strong>Right to Portability</strong> - You can ask Screwfix Spares Limited to provide any information held about you to another organisation in a universally compatible format. Again you may make this request using the details shown in the Contact Us section.</p> <hr /> <h4><strong>Contacting us</strong></h4> <p>You can exercise any of the rights listed above, this is known as a Data Subject Request (DSR) and should be made in writing by completing the form available as a <a href="/sites/responsive/pdf/sar/ISEC-21-Subject-Access-Request-Form-Connect-(V4)-24-03-23.pdf" target="_blank">PDF</a>.</p> <p>This should be printed, completed, signed & returned to Screwfix Spares Limited together with 2 forms of ID, one of which must include your address.</p> <p>Proofs of identity can include:</p> <ul class="bullet-list"> <li>Your full name and address</li> <li>Your Order Reference Number</li> <li>Birth Certificate</li> <li>Passport</li> <li>Driver's License</li> <li>Credit or debit card statement</li> <li>Utility bill</li> <li>Child benefit book</li> <li>Pension book</li> </ul> <p>Return this information to us by post:</p> <p>The Data Protection Office <br />Screwfix Spares Limited <br />Medco House <br />Bordesley Green Road <br />Birmingham <br />B9 4UA </p> <p>To request data is erased or ask for a copy of your personal information, <a data-jotform-lightbox-init="240563971610354" data-jotform-website-name="www.samsungspares.co.uk" class="lightbox-240563971610354 hyperlink">click here</a>.<p> <p>We recommend that postal communications are sent by Recorded Delivery, but this is not compulsory.</p> <p>We will process your request and respond to you no later than 30 days after receipt of your communication.</p> <p>Should you not be satisfied with Screwfix Spares Limited decision you may of course escalate the matter to</p> <p>The Information Commissioners Office (ICO) <br />Wycliffe House <br />Water Lane <br />Wilmslow <br />Cheshire <br />SK9 5AF <br />Tel: 0303 123 1113 </p> <hr /> <h4><strong>Changes to our Privacy Policy</strong></h4> <p>Screwfix Spares Limited may make changes every now and then to its privacy policy & terms & conditions, it is your responsibility to familiarise yourself with the latest versions prior to using our website and our services.</p> </div> </li> <li class="has-children"> <input type="checkbox" name="secure" id="secure" /> <label for="secure" id="secure">We Are A Secure Site</label> <div class="accordion-submenu border-box"> <p>Screwfix Spares Limited uses various organisational and technical measures to protect your personal information.</p> <p><strong>Organisational Measures</strong> - Screwfix Spares Limited have company policies and handling procedures in place which employees and business partners with whom we may share your information must follow. Regular training is also undertaken to ensure policy and procedures and all applicable regulations and laws are followed.</p> <p><strong>Access Control & Authentication</strong> - Screwfix Spares Limited use access control systems to ensure only authorised employees and business partners have access to your information that is limited to what is needed for carrying out their job. Each individual with access has to provide access credentials in order to gain access to the systems which are monitored.</p> <p>Just as Screwfix Spares Limited employees and business partners can gain access to your personal information, Screwfix Spares Limited site may also provide you with account facilities where you can customise and improve your user experience and manage any customisable settings as well as view your own account information.</p> <p>In order to provide this service Screwfix Spares Limited invite you in the first instance to create a username and password. Screwfix Spares Limited would ask that you maintain the confidentiality of these credentials just as we do ours to help prevent unauthorised access.</p> <p>Screwfix Spares Limited offer the following tips to keep your log in details secure:</p> <ul class="indented-list"> <li><strong>Make your password strong</strong> - the longer and more complicated it is the harder it is for others to guess or crack, we suggest using a passphrase (a random selection of words you can easily remember) or why not use a password manager (there are many freely available on line that can create one for you and remember it so that you don't have to</li> <li><strong>Don't share passwords with anyone</strong> - even someone you know, passwords can be easily compromised especially if they are known to others</li> <li><strong>Don't reuse passwords across multiple on line accounts</strong> - once a password is compromised a crook can try these credentials on other websites that you may use and gain unauthorised access allowing them to learn more about you which can then be used for fraud or identity theft</li> </ul> <p><strong>Encryption</strong> - Screwfix Spares Limited use data encryption to ensure safe and secure transactions. Screwfix Spares Limited site is secured using industry standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) technology which creates an encrypted link between the web server and your browser ensuring that all data passed between us remains private and secure.</p> <p>In order to be able to generate this encrypted link a web server requires an SSL/TLS Certificate. SSL/TLS certificates confirm two essential factors:</p> <ul class="bullet-list"> <li>That you have a secure SSL/TLS (encrypted) link with our website</li> <li>That the website owner is a valid and legitimate organisation</li> </ul> <p><strong>Payment Card Data</strong> - In addition to Screwfix Spares Limited using your payment details to process your order, the organisation that processes the payment together with your card issuer may do additional fraud checks to verify the card and the transaction is legitimate.</p> <p>Visa & MasterCard in particular may interrupt the order process after you enter your payment details and will prompt you for an additional security password where you are using one of these cards and are enrolled in either the "MasterCard SecureCode" or "Verified by Visa" schemes. Where you are not enrolled you will be asked to enrol. Once this process is completed you will be returned to our website to complete the transaction.</p> <ul class="indented-list"> <li><strong>MasterCard® SecureCode™ Explained</strong><br /> MasterCard® SecureCode™ is a simple and secure method of payment at online stores, for which you will have a private code known only to you and to your bank. Your SecureCode™ enhances your existing MasterCard® account by safeguarding against unauthorised use of your card when shopping at participating online retailers. Every time you make a payment with these retailers, you will be automatically prompted to enter your own private SecureCode™ - just like entering a PIN at a cash machine. In seconds, you gain added protection while shopping online.</li> <li><strong>Verified by Visa Explained</strong><br /> Verified by Visa is a simple password-protected identity-checking service that takes the risk out of online shopping for both retailers and customers. Retailers are protected against fraudulent transactions and the costs associated with it, while customers can spend with confidence knowing that their payment details are safe.</li> </ul> <p><strong>Data Storage & Retention</strong> - In order to minimise the risk of exposure to your information Screwfix Spares Limited only keep your information for as long as needed in accordance with our policies, industry best practice and to comply with the law. Screwfix Spares Limited current internal retention policy is set to a maximum of 7 years this allows us to comply with financial regulations and provides ample time for customers to make enquiries about previous orders and to deal with queries regarding any guarantee and warranty period on products or services sold to you.</p> <p>Personal information collected via this website is stored on servers located within the EU and therefore is subject to both UK and EU privacy and data protection regulations; Screwfix Spares Limited will not store your information on systems outside of the EU without permission from you unless international data sharing treaties or specialist contracts are in place.</p> <p><strong>Information Sharing</strong> - Screwfix Spares Limited will not disclose your personal information to anyone other than businesses within the Screwfix Spares Limited group and to reputable third party contractors engaged by Screwfix Spares Limited to perform a variety of functions such as delivering and processing your orders, assisting with promotions, fraud management, handling complaints or providing technical services such as Live Chat and hosting.</p> <p>Screwfix Spares Limited require all such third parties to sign a data sharing agreement which means they agree to treat your personal information as fully confidential and to fully comply with all applicable UK and International data protection laws and consumer legislation from time to time in place. Additionally Screwfix Spares Limited will never sell or pass your personal information to anyone without informing you and gaining your consent.</p> <p><strong>Disclaimer</strong> - Screwfix Spares Limited provide links to other resources & websites such as review sites, social media pages and blogs hosted on other platforms amongst others. By visiting these sites you recognise that these other websites to which Screwfix Spares Limited link to will be governed by their own terms and conditions & privacy policies. We accept no responsibility or liability for the content and data protection policies of websites which are not within Screwfix Spares Limited control.</p> <p>This privacy policy may not be applicable in all countries where Screwfix Spares Limited visitors or registered community users reside, security policies may vary according to the individual Internet laws in each host country.</p> </div> </li> <li class="has-children"> <input type="checkbox" name="payment" id="payment" /> <label for="payment">View Payment Methods</label> <div class="accordion-submenu border-box"> <p>The prices of products on this website are in £ Sterling , inclusive of all relevant taxes and exclusive of delivery. You'll find details of our delivery options and costs in the Delivery Information section. They are also shown when you place items in the basket.</p> <p>The prices, offers and products on this website are subject to availability and may change before (but not after) we accept your order. We do our best to ensure that all information on this site is accurate. However, just occasionally, an error may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and ask whether you wish to continue with your order or cancel it.</p> <div class="payment-cards"> <ul class="cards"> <li class="paypal"><a href="//www.samsungspares.co.uk/payment-security/help.pl"><img loading="lazy" src="/sites/responsive/img/footer/cards/new/paypal.png" alt="PayPal" /></a></li> <li><a href="//www.samsungspares.co.uk/payment-security/help.pl"><img loading="lazy" src="/sites/responsive/img/footer/cards/new/visa.png" alt="Visa" /></a></li> <li><a href="//www.samsungspares.co.uk/payment-security/help.pl"><img loading="lazy" src="/sites/responsive/img/footer/cards/new/visa-debit.png" alt="Visa Debit" /></a></li> <li><a href="//www.samsungspares.co.uk/payment-security/help.pl"><img loading="lazy" src="/sites/responsive/img/footer/cards/new/visa-electron.png" alt="Visa Electron" /></a></li> <li><a href="//www.samsungspares.co.uk/payment-security/help.pl"><img loading="lazy" src="/sites/responsive/img/footer/cards/new/mastercard.png" alt="Mastercard" /></a></li> <li><a href="//www.samsungspares.co.uk/payment-security/help.pl"><img loading="lazy" src="/sites/responsive/img/footer/cards/new/maestro.png" alt="Maestro" /></a></li> </ul> </div> <h5><strong>Payment Methods Available</strong></h5> <p>We accept Visa and MasterCard credit cards along with, Visa debit, Visa Electron and Maestro debit cards. We also accept payment through PayPal.</p> <h5><strong>Website Transactions</strong></h5> <p>When you place an order we will treat it as an offer to buy. Payment will be processed at the point of ordering. We will send an e-mail to confirm receipt of your order. If we accept your order, we will despatch the product(s), at which point we make a legal contract with you. We will send you an email to confirm despatch.</p> <p> We are entitled to refuse to accept your order if we feel it necessary, in which case we will contact you as soon as we can to let you know and issue a full refund. When you order you will have an opportunity to check the details and correct any input errors.</p> <p>*Please note that prices quoted over the phone may differ to those shown on this website.</p> <p>Orders may be sent from our distribution centre in the UK or France. Certain shipments may incur local customs duties and taxes that will be made payable to your local postal provider. Duties and taxes will vary depending on the delivery destination and the value of your order; unfortunately because these are paid locally we cannot give you a breakdown of possible charges in advance of your order being placed. If you have provided us with a valid email address or phone number you will contacted by your local postal provider to make payment. These duties and taxes are non-refundable. If you choose not to pay these duties and taxes then your order will be held for 3 days before being sent back to us. In these instances we will always refund you the full product order value. If you haven't received your items within 3 weeks, please contact us to arrange a replacement order.</p> </div> </li> <li class="has-children"> <input type="checkbox" name="cookie-policy" id="cookie-policy" /> <label for="cookie-policy" id="cookie">Cookie Policy</label> <div class="accordion-submenu border-box"> <p>There are lots of misconceptions about cookies and what they are for.</p> <p>Cookies are not programs; they are simple text files that can be used by a website for various purposes. At www.samsungspares.co.uk we use cookies to ensure our website works efficiently and also to observe visitor behavior during a session. All the information contained in these cookies is used to ensure the website works correctly, delivers the performance you expect and also to improve the overall experience offered to visitors and customers. Some of these cookies are essential to the operation of the website.</p> <p>If you would like to manage your cookies, you have the ability to turn them on/off and save your choices. If you ever want to change them in the future, please click on Cookie Settings and change your choices accordingly and click save.</p> <p>The cookies we use are:</p> <h3>Strictly Necessary Cookies</h3> <p>These cookies are needed to run our website and to keep it secure.</p> <table class="cookie-policy-table"> <thead> <tr> <th class="cpt-source">Source of Cookie<br />[Name of Cookie]</th> <th class="cpt-purpose">Purpose</th> <th class="cpt-expiry">Expiry</th> </tr> </thead> <tbody> <tr> <td><strong>Session ID</strong><br />[retail_uid]</td> <td>Session ID is a unique number which is used to identify a user that has logged on to a website</td> <td> <p><strong>retail_uid</strong> - Upon expiry of session</p> </td> </tr> <tr> <td><strong>Authentication/Login</strong><br />[__uid]</td> <td>This cookie is used to ensure that the user has successfully authenticated and has logged in successfully</td> <td> <p><strong>__uid</strong> - One year</p> </td> </tr> <tr> <td><strong>YouTube</strong></td> <td>Third Party Cookies. Cookies are used by YouTube to allow users to view product videos embedded on to our site.<br />For further information from YouTube, please read <a href="https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data/" target="_blank" title="YouTube Privacy Policy" rel="noopener noreferrer">YouTube's privacy policy</a></td> <td>Varies from upon expiry of session to ten years from set/update</td> </tr> <tr> <td><strong>AB Testing</strong><br />[ab]</td> <td>This cookie was previously used for A/B testing, but is now used for site switches and UAT</td> <td> <p><strong>ab</strong> - One year</p> </td> </tr> <tr> <td><strong>Google Tag Manager</strong></td> <td>Third Party Cookies. Google Tag Manager does not personally set cookies, however the services it hosts will contain cookies</td> <td></td> </tr> <tr> <td><strong>Power Reviews</strong><br />[__pr*]</td> <td> <p>Power Reviews use cookies to help with generating the best customer experience feedback</p> <p>For more information on how Power Reviews use cookies, please read <a href="https://www.powerreviews.com/ad-and-cookie-policy/" target="_blank" title="Power Reviews Cookie Policy" rel="noopener noreferrer">Power Reviews' cookie policy</a></p> </td> <td> <p><strong>__pr*</strong> - Two years</p> </td> </tr> <tr> <td><strong>Google Maps</strong></td> <td> <p>We use Google Maps for our Ship To Shop functionality, this helps to locate the most convenient pick up point for the user</p> <p>For information on how Google uses cookies, please read <a href="https://policies.google.com/technologies/types?hl=en-US" target="_blank" title="Google Cookie Policy" rel="noopener noreferrer">Google's cookie policy</a></p> </td> <td></td> </tr> <tr> <td><strong>PayPal</strong></td> <td> <p>Third Party Cookies. These cookies are required for secure transactions when placing an order with PayPal</p> <p>For more information on how PayPal uses cookies, please read <a href="https://www.paypal.com/uk/webapps/mpp/ua/cookie-full" target="_blank" title="PayPal Cookie Policy" rel="noopener noreferrer">PayPal's cookie policy</a></p> </td> <td></td> </tr> <tr> <td><strong>Jotform</strong><br />[JOTFORM_SESSION, guest, userReferer, last_form]</td> <td> <p>Third Party Cookies. These cookies are required for our online Data Subject Request form.</p> <p>For more information on how Jotform uses cookies, please read <a href="https://www.jotform.com/cookie-policy/" target="_blank" title="Jotform Cookie Policy" rel="noopener noreferrer">Jotform's cookie policy</a></p> </td> <td> <p><strong>JOTFORM_SESSION</strong> - Twenty nine days</p> <p><strong>guest</strong> - Twenty nine days</p> <p><strong>userReferer</strong> - Twenty nine days</p> <p><strong>last_form</strong> - Twenty nine days</p> </td> </tr> <tr> <td><strong>Cookie Consent Preference</strong><br />[cds_cs]</td> <td>We use this cookie in order to store the users Cookie Consent Preferences</td> <td> <p><strong>cds_cs</strong> - Ninety days</p> </td> </tr> </tbody> </table> <h3>Functional Cookies</h3> <p>These cookies allow us to provide enhanced functionality and personalise content for you. For example they're used to recognise you when you return to our website. If you do not allow these cookies then some or all of these services may not function properly.</p> <table class="cookie-policy-table no-cookies"> <thead> <tr> <th class="cpt-source">Source of Cookie<br />[Name of Cookie]</th> <th class="cpt-purpose">Purpose</th> <th class="cpt-expiry">Expiry</th> </tr> </thead> <tbody> <tr> <td><strong> </strong><br /> </td> <td> </td> <td> <p><strong> </strong>  </p> </td> </tr> </tbody> </table> <h3>Marketing/Targeting Cookies</h3> <p>These cookies help us decide which products, services and offers may be relevant for you. We use this data to customise the marketing content you see on websites, apps and social media. They also help us understand the performance of our marketing activities. These cookies are set by us or our carefully-selected third parties.</p> <table class="cookie-policy-table"> <thead> <tr> <th class="cpt-source">Source of Cookie<br />[Name of Cookie]</th> <th class="cpt-purpose">Purpose</th> <th class="cpt-expiry">Expiry</th> </tr> </thead> <tbody> <tr> <td><strong>Fresh Relevance</strong><br />[tms_VisitorID, tms_wsip, newsPopup]</td> <td> <p>Third Party Cookies. This site uses cookies to keep track of your shopping. This data may be used to personalise marketing content to help find what you want</p> <p>The tms_VisitorID cookie stores a unique id for the device, this is used to keep track of your shopping</p> <p>The tms_wsip cookie records whether you are using a modern web browser that supports a more efficient communication channel called "web sockets"</p> <p>The newsPopUp cookie is the default cookie used by PopOver SmartBlocks to suppress a PopOver x days after it is last seen, where x is configurable for each PopOver. The duration is also the same value as x</p> </td> <td> <p><strong>tms_VisitorID</strong> - Five hundred and fifty nine days</p> <p><strong>tms_wsip</strong> - One day</p> <p><strong>newsPopup</strong> - One month</p> </td> </tr> <tr> <td><strong>Affiliate Window/Affilinet</strong><br />[For the full list of cookies that Affiliate Window uses, please <a href="https://privacy.awin.com/" target="_blank" title="Affiliate Window Cookie List" rel="noopener noreferrer">view their cookie list</a>]</td> <td></td> <td></td> </tr> </tbody> </table> <h3>Analytical Cookies</h3> <p>These cookies tell us how customers use our site and provide information to help us improve the website and your browsing experience.</p> <table class="cookie-policy-table"> <thead> <tr> <th class="cpt-source">Source of Cookie<br />[Name of Cookie]</th> <th class="cpt-purpose">Purpose</th> <th class="cpt-expiry">Expiry</th> </tr> </thead> <tbody> <tr> <td><strong>Google Analytics</strong><br />[__utma, __utmb, __utmc, __utmt, __utmz, _ga, _gat, _gid]</td> <td>Third Party Cookies. We use Google Analytics to help us understand how visitors navigate to and through our website</td> <td> <p><strong>__utma</strong> - Two years from set/update</p> <p><strong>__utmb</strong> - Thirty minutes from set/update</p> <p><strong>__utmc</strong> - Upon expiry of session</p> <p><strong>__utmt</strong> - Ten minutes</p> <p><strong>__utmz</strong> - Six months from set/update</p> <p><strong>_ga</strong> - Two years</p> <p><strong>_gat</strong> - One minute</p> <p><strong>_gid</strong> - Upon expiry of session</p> </td> </tr> <tr> <td><strong>Convert.com</strong><br />[_conv_s, _conv_v]</td> <td>Third Party Cookies. Convert.com is a Conversion Rate Optimisation platform, we use this to conduct A/B testing in order to make improvements to the site</td> <td> <p><strong>_conv_s</strong> - Twenty minutes</p> <p><strong>_conv_v</strong> - Maximum of six months</p> </td> </tr> <tr> <td><strong>Google AdWords Conversion Linker</strong><br />[_gcl_au, _gcl_aw]</td> <td>Third Party Cookies. Google uses this cookie to help customise adverts on Google Properties such as Google Search</td> <td> <p><strong>_gcl_au</strong> - Three months</p> <p><strong>_gcl_aw</strong> - Ninety days</p> </td> </tr> <tr> <td><strong>Hotjar</strong><br />[_hjid, _hjIncludedInSample]</td> <td>Third Party Cookies. Hotjar tracks visitors moving around the site. This helps us to make improvements to the site</td> <td> <p><strong>_hjIncludedInSample</strong> - Upon expiry of session</p> <p><strong>_hjid</strong> - One year</p> </td> </tr> <tr> <td><strong>Google Customer Reviews / Certified Shop Badge</strong></td> <td> <p>Google uses cookies in order to provide a Google Customer Reviews rating on our page</p> <p>For information on how Google uses cookies, please read <a href="https://policies.google.com/technologies/types?hl=en-US" target="_blank" title="Google Cookie Policy" rel="noopener noreferrer">Google's cookie policy</a></p> </td> <td></td> </tr> <tr> <td><strong>Trustpilot</strong></td> <td> <p>Trustpilot uses cookies for many reasons, such as generating statistics and authentication for genuine reviews.</p> <p>For information on how Trustpilot uses cookies, please read <a href="https://uk.legal.trustpilot.com/for-reviewers/end-user-privacy-terms" target="_blank" title="Trustpilot Cookie Policy" rel="noopener noreferrer">Trustpilot's cookie policy</a></p> </td> <td></td> </tr> <tr> <td><strong>TradeDoubler</strong><br />[TRADEDOUBLER]</td> <td>We use this cookie in order to track usage of our affiliate links</td> <td> <p><strong>TRADEDOUBLER</strong> - Thirty days</p> </td> </tr> <tr> <td><strong>Bing</strong><br />[_uetsid, _uetvid]</td> <td>These web analytics cookies, provided by Microsoft Inc., are used to collect information about how visitors use our site</td> <td> <p><strong>_uetsid</strong> - One minute to thirty days</p> <p><strong>_uetvid</strong> - 2 weeks</p> </td> </tr> </tbody> </table> </div> </li> </ul> </div> <script> </script> </div> </div> </div> <div class="footer"> <div class="why-shop-container why-shop-count-3"> <ul class="why-shop-list"> <li> <div class="why-shop-item-container tag"> <div class="icon-container tag"></div> <h4>Low Prices</h4> <p>We check our prices so you get a good deal</p> </div> </li> <li> <div class="why-shop-item-container truck"> <div class="icon-container truck"></div> 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