Suporte técnico e de produto

<!DOCTYPE html>      <html xml:lang="pt-BR" lang="pt-BR" prefix="og:http://ogp.me/ns#">  <head> <meta charset="utf-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> <meta http-equiv="Access-Control-Allow-Origin"/> <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=0.2, maximum-scale=5.0, user-scalable=yes"/> <meta name="description" content="Visite a nossa página de suporte para obter serviços de pós-venda, downloads de software e dicas de soluções de problemas. "/> <meta name="keywords" content="garantia huawei, huawei suporte, huawei update, centro reparação huawei, chat huawei, huawei contacto, huawei apoio ao cliente"/> <meta name="GENERATOR" content=" 8.00.7601.19003"/> <meta name="robots" content="index,follow"/> <title>Suporte técnico e de produto | HUAWEI Brasil</title> <link rel="canonical" href="https://consumer.huawei.com/br/support/"/> <style> @media screen and (min-width: 992px){ .huawei-v4.custom-page-bg{ background-color: #F1F3F5; } .huawei-v4.custom-page-bg .v4.main{ background-color: transparent; } } @media screen and (max-width: 991px){ .huawei-v4.custom-page-bg{ background-color: #F1F3F5; } .huawei-v4.custom-page-bg .v4.main{ background-color: transparent; } } </style> <script type="text/javascript">window.pageLoadStart = new Date().getTime();</script> <link rel="shortcut icon" href="/content/dam/huawei-cbg-site/common/huawei-logo.png" type="image/png"/> <link rel="icon" href="/content/dam/huawei-cbg-site/common/huawei-logo.png" type="image/png"/> <link rel="bookmark" href="/content/dam/huawei-cbg-site/common/huawei-logo.png" type="image/png"/> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/public-v4.min.933bfd4cdba04f744f896d4e609c01f7.css" type="text/css"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/common-v4-nav-v2.min.52a7bc3ae89b8570c197f16193cda3d8.css" type="text/css"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-mkt/v5/common-header-v5.min.9df9f2985dfd1279e42f700288abae8d.css" type="text/css"> <script type="text/javascript"> function getEncCookie(name){ var arr,reg=new RegExp("(^| )"+name+"=([^;]*)(;|$)"); if(arr=document.cookie.match(reg)) return unescape(arr[2]); else return null; } // data layer javascript window.digitalData={"page":{"pageInfo":{"appNum":"A40768340","siteCode":"br","staticResHost":"//consumer-res.huawei.com","isProd":false,"serviceGatewayPath":"https://sgw-sg.c.huawei.com/forward","gaiaPath":"//r.huaweistatic.com","ccpcApiKey":"SG","siteName":"Brazil (BR)","siteCodeForAPI":"br","language":"pt_br","pageName":"cbg:br:support","uri":"/br/support/","site":"cbg","countryCode":"BR","siteCode2":"br","isProductMiniSitePage":false,"knowledgeHost":"//consumer-tkb.huawei.com","isProductDetailPage":false,"publishedHost":"https://consumer.huawei.com"},"category":{"pageType":"support","primaryCategory":"support"}},"event":[]}; window.digitalData.page.pageInfo.currentHost = location.host; window.encUser = getEncCookie("data_layer_enc"); // is the site Arabic site window.isArabicSite = false; // map type window.customMapType = "gaia"; </script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/statics/jquery/jquery.min.js"></script> <script type="text/javascript"> var service_sessionuuid_support = "base/basecommonService/sessionuuid"; var SITE_CODE = window.digitalData.page.pageInfo.siteCodeForAPI || window.digitalData.page.pageInfo.siteCode; var APP_NUM = window.digitalData.page.pageInfo.appNum; var site_language = window.digitalData.page.pageInfo.language; var countryCode = window.digitalData.page.pageInfo.countryCode; var allowHA = false; </script>  <script type="text/javascript"> (function () { window.isHealthWebView = function() { return window.JsInteraction && typeof window.JsInteraction.isFromHuaweiHealth === 'function' && window.JsInteraction.isFromHuaweiHealth(); } // 页面头尾隐藏样式 const appWebViewStyle = ` .huawei-v4 #header-v4, .huawei-v4 #second-navigation-v4, .huawei-v4 #header-placeholder, .huawei-v4 #robotIcon, .huawei-v4 #cookie-information-template-wrapper, .huawei-v4 .huawei-convergent-cookie, .huawei-v4 .optanon-alert-box-wrapper, .huawei-v4 .nps-survey, .huawei-v4 .hwv3-animate-box, .huawei-v4 .huawei-bootom-cookie, .huawei-v4 .v4.n09-footer .container div:not(.policy-text), .huawei-v4.nav-hidden .huawei-ie-tips { display: none !important; }`; function addCssByStyle(cssString) { const style = document.createElement("style"); style.setAttribute("type", "text/css"); const cssText = document.createTextNode(cssString); style.appendChild(cssText); const heads = document.getElementsByTagName("head"); if (heads.length) { heads[0].appendChild(style); } else { document.documentElement.appendChild(style); } } /** * 判断当前页面是否为服务页面及智慧生活(window.hilink) 或者 MHW-APP(integrationJsInterface)嵌入 * * @returns {*|boolean} */ function isSupportPageInAppView() { return window.digitalData && window.digitalData.page.category.pageType == 'support' && (window.hilink || window.integrationJsInterface || window.integrationJsInterfaceWebview || window.hicareJsInterface); } function isEcommerceSite() { const siteCode = window.digitalData ? window.digitalData.page.pageInfo.siteCode2 : ''; const ecommerceSiteCodeList = ['uk', 'fr', 'de', 'es', 'it', 'nl','ro', 'pt', 'pl', 'cz', 'tr', 'my', 'sa', 'ae', 'th', 'jp', 'pe', 'mx', 'cl', 'co', 'za', 'ru', 'ph']; return ecommerceSiteCodeList.indexOf(siteCode) > -1; } // 在运动健康/智慧生活服务页面webView中，隐藏页面头尾 if ((isHealthWebView() && isEcommerceSite()) || isSupportPageInAppView()) { addCssByStyle(appWebViewStyle); } })(); </script> <script type="text/javascript"> window.dataLayer = window.dataLayer || []; function getChapter1(){ var pageType = window.digitalData.page.category.pageType; pageType = pageType.split("_")[0]; var chapter1 = ""; switch(pageType){ case "homepage": chapter1 = "Home";break; case "support": chapter1 = "support";break; case "product-detail": chapter1 = "Mkt products";break; case "product-listing": chapter1 = "Mkt products";break; default: chapter1 = window.digitalData.page.category.primaryCategory; } return chapter1; } function getChapter2(){ var pageType = window.digitalData.page.category.pageType; pageType = pageType.split("_")[0]; var chapter2 = window.digitalData.page.category.subCategory1; if(pageType == "product-detail" || pageType == "product-listing"){ chapter2 = window.digitalData.page.category.primaryCategory; } return chapter2; } function getChapter3(){ var chapter3 = window.digitalData.page.category.subCategory2; var pageType = window.digitalData.page.category.pageType; pageType = pageType.split("_")[0]; if(pageType == "product-detail"){ chapter3 = window.digitalData.page.category.subCategory1; } return chapter3; } function getPageName(){ var pageName = ""; var pathArr = location.pathname.split("/"); for(var index = pathArr.length - 1; index > 0; index --){ if(pathArr[index] != ""){ pageName = pathArr[index]; if(pageName.indexOf(".html") != -1){ pageName = pageName.split(".")[0]; } break; } } return pageName; } /* * * 判断是否APP内嵌，设置siteId * */ function getMktDmpaSiteId(){ var dmpa_siteId = ""; if(window.integrationJsInterface ||window.integrationJsInterfaceWebview){ dmpa_siteId = "HuaweiStore-app"; }else{ dmpa_siteId = $(window).width() < 1199.98?"HuaweiStore-wap":"HuaweiStore-web"; } return dmpa_siteId; } var DMPA_SCRIPT_BASEURL = ""; var dmpa_init_mkt_dmpa_params = { "siteId": getMktDmpaSiteId(), "IP":null , "userId": null, "sessionId": null , "country" : digitalData.page.pageInfo?digitalData.page.pageInfo.siteCode2:"", "siteLanguage": digitalData.page.pageInfo.language?digitalData.page.pageInfo.language.replace("_","-"):"", "siteName": digitalData.page.pageInfo?digitalData.page.pageInfo.siteCode2:"" } /* * * * 设置dmpa5公共参数 * * */ function initMktDmpa5(){ if(typeof dmpa5 === 'undefined' || document.readyState !=='complete'){ return; } //查询用户ID try{ //获取uum的API var uumApi = mktConfig.uumApi; if(uumApi != null && uumApi != ""){ var uumHost = uumApi.substring(0, uumApi.search("/users")); //tokenApi var tokenApiUrl = uumHost + "/gateway/csrfToken?_=" + Date.now(); //若用户已经登录，则调用UUM接口查询用户信息 $.ajax({ type:"GET", url: uumApi+"/v1/login/info", dataType:"json", xhrFields:{withCredentials:true} }).always(function(result){ if(result && result.resultCode == 0){ dmpa_init_mkt_dmpa_params.userId = result.data.userId; } //设置sessionId $.ajax({ type: "get", url: tokenApiUrl, xhrFields: { withCredentials: true }, crossDomain: true }).always(function(result){ if(result && result.resultCode == 0){ dmpa_init_mkt_dmpa_params.sessionId = result.data; } setMktDmpaParams(dmpa_init_mkt_dmpa_params); }); }) }else{ dmpa_init_mkt_dmpa_params.userId = ''; //会话中心未配置 setMktDmpaParams(dmpa_init_mkt_dmpa_params); } }catch(e){ } } function setMktDmpaParams(dmpaParams){ if(typeof dmpa5 === 'undefined'){ return; } dmpa5('set', dmpaParams); //公共参数初始化 dmpa5('setTrackerUrl',DMPA_SCRIPT_BASEURL+"/"); dmpa5('setAutoSendPV',false);//禁止自动发送 pv dmpa5('setDMPAVersion', 5); // 设置DMPA版本 dmpa5('setAutoSendPP',false);//禁止自动发送 pp dmpa5('setAutoLinkTracking',false);//禁止自动发送 link //设置dmpa参数后发送一次pv trackMktDmpaPV(); } /** * 设置dmpa的访客userId */ function buildMktDmpaUserId(){ var userId = 'xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxx'.replace(/[xy]/g, function(c) { var r = Math.random() * 16 | 0, v = c == 'x' ? r : (r & 0x3 | 0x8); return v.toString(16); }); if(typeof $.cookie === 'function'){ var site_name = window.site || window.siteCode || ''; } return userId; } /** * 发送dmpa的pv，适用于mkt/服务/活动 * */ function trackMktDmpaPV(){ // 判断是否为 App Webview var isAppWebview = window.integrationJsInterface || window.integrationJsInterfaceWebview; var referrerUrl = ''; if (document.referrer.length > 0) { referrerUrl = document.referrer;} try { if (referrerUrl.length == 0 && opener.location.href.length > 0) { referrerUrl = opener.location.href; } } catch (e) {} var pvData = { "title": $("title").text() || null, "location": location.origin + location.pathname || null, "uri": digitalData.page.pageInfo.uri || null , "referrerUrl": referrerUrl || null, "trackSource": null, "trackMedium": null, "trackCampaign": null, "trackContent": null, "trackTerm": null, "pageLoadDelay": null, "pageHierarchy": null, "subModuleName": getMktDmpaSubModuleName() } // PDP页增加跟踪需要的额外参数 if (digitalData.page.pageInfo.isProductDetailPage && digitalData.product && digitalData.product.productInfo) { pvData["additionalProperty"] = JSON.stringify({ "product_name": digitalData.product.productInfo.marketingName, "page_view": "PDP" }); } if (!isAppWebview) { dmpa5("trackPageView", pvData); } } /** * 获取子模块名称 */ function getMktDmpaSubModuleName(){ var url = location.href; var moduleName = ""; if(url.indexOf("/support/") != -1){ moduleName = "Support"; }else if(url.indexOf("/community/") != -1){ moduleName = "Community"; }else if(url.indexOf("/promo/") != -1 || url.indexOf("/offer/") != -1 ){ //活动以及促销组件 moduleName = "Activity"; }else if(url.indexOf("/shop/") != -1 || url.indexOf("/buy/") != -1){ moduleName = "eCommerce"; }else{ moduleName = "Marketing"; } return moduleName; } </script> <script> var siteCode = window.digitalData ? window.digitalData.page.pageInfo.siteCode2 : ''; var pageCategory = window.digitalData ? window.digitalData.page.category.pageType: ''; var countryCode = window.digitalData ? window.digitalData.page.pageInfo.countryCode: ''; var language = window.digitalData ? window.digitalData.page.pageInfo.language: ''; var siteName = window.digitalData ? window.digitalData.page.pageInfo.siteName:''; var pageProductInfo = window.digitalData.product ? window.digitalData.product.productInfo:''; function dateFormat(fmt) { var d = new Date(); var local = d.getTime(); var offset = d.getTimezoneOffset() * 60000; var localUtc = new Date().getTimezoneOffset() / 60; var utcTime; if (localUtc > 0) { utcTime = local - offset; } else { utcTime = local + offset; } var CNTime = utcTime + 3600000 * 8; var nd = new Date(CNTime); var o = { "M+": nd.getMonth() + 1, "d+": nd.getDate(), "H+": nd.getHours(), "m+": nd.getMinutes(), "s+": nd.getSeconds(), "q+": Math.floor((nd.getMonth() + 3) / 3), "S": nd.getMilliseconds() }; if (/(y+)/.test(fmt)) fmt = fmt.replace(RegExp.$1, (nd.getFullYear() + "").substr(4 - RegExp.$1.length)); for (var k in o) if (new RegExp("(" + k + ")").test(fmt)) fmt = fmt.replace(RegExp.$1, (RegExp.$1.length == 1) ? (o[k]) : (("00" + o[k]).substr(("" + o[k]).length))); return fmt; } // hitTimeStamp : YYYYMMDD_hh:mm:ss 时区是(GMT+08:00) China Time，就是GA全球视图的时区 window.dataLayer.push({ userId: "", sessionId: "", firstSourceMedium:"", lastSourceMedium:"", accountStatus: "", loginStatus: "", hitTimeStamp: dateFormat("yyyy-MM-dd_HH:mm:ss"), pageCategory: pageCategory, siteCountryCode: countryCode, siteLanguage: language, siteCountryName: siteName, "productMktName":pageProductInfo&&pageProductInfo.marketingName||'', "productCategory":pageProductInfo&&pageProductInfo.category||'', "userCategory":"" }); if(pageCategory == 'search') { var reg = new RegExp("(^|&)keyword=([^&]*)(&|$)"); var val = window.location.search.substr(1).match(reg); if(val!=null&&val[2]) { var searchKeyword=decodeURIComponent(val[2]) window.dataLayer.push({ cat55: "product", kw55: searchKeyword, siteSearchResults: "" }); } ; } </script> <script type="text/javascript"> /** * 获取url中的参数 */ function getUrlParam(name) { var reg = new RegExp("(^|&)" + name + "=([^&]*)(&|$)"); //构造一个含有目标参数的正则表达式对象 var r = window.location.search.substr(1).match(reg); //匹配目标参数 if (r != null) { return decodeURIComponent(r[2]); } return null; //返回参数值 } </script> <script type="text/plain" class="cookie-package-controller analysis-cookie"> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-MBP7H56'); </script> <script type="text/javascript"> var enableExternalLinkPopup = Boolean(false); var externalLinkWhitelist = "" != '' ? JSON.parse("") : []; </script> <script type="text/javascript"> var enableNewCookieCfg = Boolean(true); var cookieModeSetting = "fusionPromptModeB"; var ctlAnalysisCookie = Boolean(true); var ctlAdvertiseCookie = Boolean(false); var enableDefaultCookieAccept = Boolean(); var pushForConsentTime = "2024\u002D09\u002D10"; var pushForConsentTimeNewMode = ""; // 分享于My Huawei App中打开开关 var enableShareFeature = Boolean(true); // My Huawei App 下载页面地址配置项 var appDownloadLink = ""; // 是否启用 App 侧 FA 数据推送 var enableAppFa = Boolean(); // App 区域映射Json配置项 var appRegionMapperJsonStr = "[{\r\n \x22region\x22: \x22fr_FR\x22,\r\n \x22site\x22: \x22fr\x22\r\n }, {\r\n \x22region\x22: \x22en_GB\x22,\r\n \x22site\x22: \x22uk\x22\r\n }, {\r\n \x22region\x22: \x22de_DE\x22,\r\n \x22site\x22: \x22de\x22\r\n }, {\r\n \x22region\x22: \x22it_IT\x22,\r\n \x22site\x22: \x22it\x22\r\n }, {\r\n \x22region\x22: \x22es_ES\x22,\r\n \x22site\x22: \x22es\x22\r\n }, {\r\n \x22region\x22: \x22nl_NL\x22,\r\n \x22site\x22: \x22nl\x22\r\n }, {\r\n \x22region\x22: \x22ja_JP\x22,\r\n \x22site\x22: \x22jp\x22\r\n }, {\r\n \x22region\x22: \x22en_PH\x22,\r\n \x22site\x22: \x22ph\x22\r\n }, {\r\n \x22region\x22: \x22zh_CN\x22,\r\n \x22site\x22: \x22cn\x22\r\n }, {\r\n \x22region\x22: \x22en_ZA\x22,\r\n \x22site\x22: \x22za\x22\r\n }, {\r\n \x22region\x22: \x22pl_PL\x22,\r\n \x22site\x22: \x22pl\x22\r\n }, {\r\n \x22region\x22: \x22ru_RU\x22,\r\n \x22site\x22: \x22ru\x22\r\n }, {\r\n \x22region\x22: \x22th_TH\x22,\r\n \x22site\x22: \x22th\x22\r\n }, {\r\n \x22region\x22: \x22cs_CZ\x22,\r\n \x22site\x22: \x22cz\x22\r\n }, {\r\n \x22region\x22: \x22ro_RO\x22,\r\n \x22site\x22: \x22ro\x22\r\n }, {\r\n \x22region\x22: \x22tr_TR\x22,\r\n \x22site\x22: \x22tr\x22\r\n }, {\r\n \x22region\x22: \x22es_PE\x22,\r\n \x22site\x22: \x22pe\x22\r\n }, {\r\n \x22region\x22: \x22pt_PT\x22,\r\n \x22site\x22: \x22pt\x22\r\n }, {\r\n \x22region\x22: \x22ar_AE\x22,\r\n \x22site\x22: \x22ae\x22\r\n }, {\r\n \x22region\x22: \x22en_AE\x22,\r\n \x22site\x22: \x22ae_en\x22\r\n }, {\r\n \x22region\x22: \x22ar_EG\x22,\r\n \x22site\x22: \x22eg\x22\r\n }, {\r\n \x22region\x22: \x22en_EG\x22,\r\n \x22site\x22: \x22eg_en\x22\r\n }, {\r\n \x22region\x22: \x22ar_SA\x22,\r\n \x22site\x22: \x22sa\x22\r\n }, {\r\n \x22region\x22: \x22en_SA\x22,\r\n \x22site\x22: \x22sa_en\x22\r\n }, {\r\n \x22region\x22: \x22es_CL\x22,\r\n \x22site\x22: \x22cl\x22\r\n }, {\r\n \x22region\x22: \x22es_MX\x22,\r\n \x22site\x22: \x22mx\x22\r\n }, {\r\n \x22region\x22: \x22es_CO\x22,\r\n \x22site\x22: \x22co\x22\r\n }, {\r\n \x22region\x22: \x22en_MY\x22,\r\n \x22site\x22: \x22my\x22\r\n }, {\r\n \x22region\x22: \x22id_ID\x22,\r\n \x22site\x22: \x22id\x22\r\n }, {\r\n \x22region\x22: \x22en_AU\x22,\r\n \x22site\x22: \x22au\x22\r\n }, {\r\n \x22region\x22: \x22de_CH\x22,\r\n \x22site\x22: \x22ch\x22\r\n }, {\r\n \x22region\x22: \x22fr_CH\x22,\r\n \x22site\x22: \x22ch_fr\x22\r\n }, {\r\n \x22region\x22: \x22nl_BE\x22,\r\n \x22site\x22: \x22be\x22\r\n }, {\r\n \x22region\x22: \x22fr_BE\x22,\r\n \x22site\x22: \x22be_fr\x22\r\n }, {\r\n \x22region\x22: \x22en_KH\x22,\r\n \x22site\x22: \x22kh\x22\r\n }, {\r\n \x22region\x22: \x22my_MM\x22,\r\n \x22site\x22: \x22mm\x22\r\n }, {\r\n \x22region\x22: \x22en_MM\x22,\r\n \x22site\x22: \x22mm\x22\r\n }, {\r\n \x22region\x22: \x22vi_VN\x22,\r\n \x22site\x22: \x22vn\x22\r\n }, {\r\n \x22region\x22: \x22en_SG\x22,\r\n \x22site\x22: \x22sg\x22\r\n }, {\r\n \x22region\x22: \x22es_PY\x22,\r\n \x22site\x22: \x22py\x22\r\n }, {\r\n \x22region\x22: \x22es_PA\x22,\r\n \x22site\x22: \x22pa\x22\r\n }, {\r\n \x22region\x22: \x22es_BO\x22,\r\n \x22site\x22: \x22bo\x22\r\n }, {\r\n \x22region\x22: \x22es_EC\x22,\r\n \x22site\x22: \x22ec\x22\r\n }, {\r\n \x22region\x22: \x22es_HN\x22,\r\n \x22site\x22: \x22hn\x22\r\n }, {\r\n \x22region\x22: \x22es_GT\x22,\r\n \x22site\x22: \x22gt\x22\r\n }, {\r\n \x22region\x22: \x22es_CR\x22,\r\n \x22site\x22: \x22cr\x22\r\n }, {\r\n \x22region\x22: \x22es_UY\x22,\r\n \x22site\x22: \x22uy\x22\r\n }, {\r\n \x22region\x22: \x22sk_SK\x22,\r\n \x22site\x22: \x22sk\x22\r\n }, {\r\n \x22region\x22: \x22en_MU\x22,\r\n \x22site\x22: \x22mu\x22\r\n }, {\r\n \x22region\x22: \x22ar_JO\x22,\r\n \x22site\x22: \x22jo\x22\r\n }, {\r\n \x22region\x22: \x22ar_BH\x22,\r\n \x22site\x22: \x22bh_ar\x22\r\n }, {\r\n \x22region\x22: \x22en_BH\x22,\r\n \x22site\x22: \x22bh\x22\r\n }, {\r\n \x22region\x22: \x22ar_KW\x22,\r\n \x22site\x22: \x22kw\x22\r\n }, {\r\n \x22region\x22: \x22en_KW\x22,\r\n \x22site\x22: \x22kw_en\x22\r\n }, {\r\n \x22region\x22: \x22en_GH\x22,\r\n \x22site\x22: \x22gh\x22\r\n }, {\r\n \x22region\x22: \x22ar_QA\x22,\r\n \x22site\x22: \x22qa_ar\x22\r\n }, {\r\n \x22region\x22: \x22en_QA\x22,\r\n \x22site\x22: \x22qa\x22\r\n }, {\r\n \x22region\x22: \x22en_NG\x22,\r\n \x22site\x22: \x22ng\x22\r\n }, {\r\n \x22region\x22: \x22en_IE\x22,\r\n \x22site\x22: \x22ie\x22\r\n }, {\r\n \x22region\x22: \x22ar_DZ\x22,\r\n \x22site\x22: \x22dz_ar\x22\r\n }, {\r\n \x22region\x22: \x22fr_DZ\x22,\r\n \x22site\x22: \x22dz\x22\r\n }, {\r\n \x22region\x22: \x22en_KE\x22,\r\n \x22site\x22: \x22ke\x22\r\n }, {\r\n \x22region\x22: \x22en_LB\x22,\r\n \x22site\x22: \x22lb\x22\r\n }, {\r\n \x22region\x22: \x22ar_TN\x22,\r\n \x22site\x22: \x22tn_ar\x22\r\n }, {\r\n \x22region\x22: \x22fr_TN\x22,\r\n \x22site\x22: \x22tn\x22\r\n }, {\r\n \x22region\x22: \x22ar_IQ\x22,\r\n \x22site\x22: \x22iq_ar\x22\r\n }, {\r\n \x22region\x22: \x22en_IQ\x22,\r\n \x22site\x22: \x22iq\x22\r\n }, {\r\n \x22region\x22: \x22ar_OM\x22,\r\n \x22site\x22: \x22om_ar\x22\r\n }, {\r\n \x22region\x22: \x22en_OM\x22,\r\n \x22site\x22: \x22om\x22\r\n }, {\r\n \x22region\x22: \x22en_IN\x22,\r\n \x22site\x22: \x22in\x22\r\n }, {\r\n \x22region\x22: \x22en_PK\x22,\r\n \x22site\x22: \x22pk\x22\r\n }, {\r\n \x22region\x22: \x22ar_MA\x22,\r\n \x22site\x22: \x22ma_ar\x22\r\n }, {\r\n \x22region\x22: \x22fr_MA\x22,\r\n \x22site\x22: \x22ma\x22\r\n }, {\r\n \x22region\x22: \x22sr_RS\x22,\r\n \x22site\x22: \x22rs\x22\r\n }, {\r\n \x22region\x22: \x22hu_HU\x22,\r\n \x22site\x22: \x22hu\x22\r\n }, {\r\n \x22region\x22: \x22de_AT\x22,\r\n \x22site\x22: \x22at\x22\r\n }, {\r\n \x22region\x22: \x22hr_HR\x22,\r\n \x22site\x22: \x22hr\x22\r\n }, {\r\n \x22region\x22: \x22el_CY\x22,\r\n \x22site\x22: \x22cy\x22\r\n }, {\r\n \x22region\x22: \x22sl_SI\x22,\r\n \x22site\x22: \x22si\x22\r\n }, {\r\n \x22region\x22: \x22el_GR\x22,\r\n \x22site\x22: \x22gr\x22\r\n }, {\r\n \x22region\x22: \x22uk_UA\x22,\r\n \x22site\x22: \x22ua\x22\r\n }, {\r\n \x22region\x22: \x22bg_BG\x22,\r\n \x22site\x22: \x22bg\x22\r\n }, {\r\n \x22region\x22: \x22en_BD\x22,\r\n \x22site\x22: \x22bd\x22\r\n }, {\r\n \x22region\x22: \x22zh_tw_HK\x22,\r\n \x22site\x22: \x22hk\x22\r\n }, {\r\n \x22region\x22: \x22en_NZ\x22,\r\n \x22site\x22: \x22nz\x22\r\n }, {\r\n \x22region\x22: \x22es_SV\x22,\r\n \x22site\x22: \x22sv\x22\r\n }, {\r\n \x22region\x22: \x22pt_BR\x22,\r\n \x22site\x22: \x22br\x22\r\n }, {\r\n \x22region\x22: \x22es_DO\x22,\r\n \x22site\x22: \x22do\x22\r\n }, {\r\n \x22region\x22: \x22es_AR\x22,\r\n \x22site\x22: \x22ar\x22\r\n }, {\r\n \x22region\x22: \x22ru_BE\x22,\r\n \x22site\x22: \x22by\x22\r\n }, {\r\n \x22region\x22: \x22ru_KZ\x22,\r\n \x22site\x22: \x22kz\x22\r\n }, {\r\n \x22region\x22: \x22ru_UZ\x22,\r\n \x22site\x22: \x22uz\x22\r\n }, {\r\n \x22region\x22: \x22en_LK\x22,\r\n \x22site\x22: \x22lk\x22\r\n }, {\r\n \x22region\x22: \x22en_CA\x22,\r\n \x22site\x22: \x22ca\x22\r\n }, {\r\n \x22region\x22: \x22fr_CA\x22,\r\n \x22site\x22: \x22ca_fr\x22\r\n }, {\r\n \x22region\x22: \x22bs_BA\x22,\r\n \x22site\x22: \x22ba\x22\r\n }, {\r\n \x22region\x22: \x22ro_MD\x22,\r\n \x22site\x22: \x22md\x22\r\n }, {\r\n \x22region\x22: \x22he_IL\x22,\r\n \x22site\x22: \x22il\x22\r\n }, {\r\n \x22region\x22: \x22mk_MK\x22,\r\n \x22site\x22: \x22mk\x22\r\n }, {\r\n \x22region\x22: \x22fi_FI\x22,\r\n \x22site\x22: \x22fi\x22\r\n }, {\r\n \x22region\x22: \x22da_DK\x22,\r\n \x22site\x22: \x22dk\x22\r\n }, {\r\n \x22region\x22: \x22no_NO\x22,\r\n \x22site\x22: \x22no\x22\r\n }, {\r\n \x22region\x22: \x22et_EE\x22,\r\n \x22site\x22: \x22ee\x22\r\n }, {\r\n \x22region\x22: \x22ru_EE\x22,\r\n \x22site\x22: \x22ee\x22\r\n }, {\r\n \x22region\x22: \x22lv_LV\x22,\r\n \x22site\x22: \x22lv\x22\r\n }, {\r\n \x22region\x22: \x22ru_LV\x22,\r\n \x22site\x22: \x22lv\x22\r\n }, {\r\n \x22region\x22: \x22lt_LT\x22,\r\n \x22site\x22: \x22lt\x22\r\n }, {\r\n \x22region\x22: \x22sv_SE\x22,\r\n \x22site\x22: \x22se\x22\r\n }\r\n]"; </script> <script type="text/javascript"> var supportv2 = {}; supportv2["toCApiUrl"] = "https:\/\/itrinity\u002Dsg.c.huawei.com"; supportv2["captchaServiceDomain"] = "csc\u002Dadapter\u002Ddra.security.dbankcloud.com"; supportv2["apiBaseUrl"] = "https:\/\/service\u002Dsg.hwccpc.com\/ccpcmd\/services\/dispatch\/secured\/CCPC\/EN"; supportv2["captchaUrl"] = "contentcenter\u002Ddra.dbankcdn.com\/pub_1\/cscaptcha_captcha_900_9\/b\/v3\/netease"; supportv2["supportApiUrl"] = "https:\/\/consumer.huawei.com\/support"; supportv2["ccpcServiceGatewayUrl"] = ""; supportv2["cmktApiUrl"] = ""; supportv2["casUrl"] = ""; supportv2["logisticcode"] = ""; supportv2["knowledgeLangCode"] = ""; supportv2["knowledgeCountry"] = ""; supportv2["productCategoryMapping"] = "[{\x22deviceProductLv2Id\x22:\x22CMCG10000002\x22,\x22categoryNameKey\x22:\x22Phones\x22,\x22majorProductCode\x22:\x22CMCG10000160,CMCG10000014,CMCG10000059,CMCG10000013,CMCG10000056,CMCG10000057,CMCG10000051,CMCG10000016,CMCG10000052,CMCG10000054,CMCG10000055,CMCG10000058,CMCG10000017,CMCG10000015,CMCG10000053\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/phones.svg\x22,\x22deviceCenterMajorName\x22:\x22Phones\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000003\x22,\x22categoryNameKey\x22:\x22Tablets\x22,\x22majorProductCode\x22:\x22CMCG10000018,CMCG10000019,CMCG10000061,CMCG10000060\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/tablets.svg\x22,\x22deviceCenterMajorName\x22:\x22Tablets\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000240\x22,\x22categoryNameKey\x22:\x22Vision\x22,\x22majorProductCode\x22:\x22CMCG10000920,CMCG10000280,CMCG10000922,CMCG10000941,CMCG10000980,CMCG10000940,CMCG10001000,CMCG10000921,CMCG10000300\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/visions.svg\x22,\x22deviceCenterMajorName\x22:\x22Vision\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000005\x22,\x22categoryNameKey\x22:\x22Wearables\x22,\x22majorProductCode\x22:\x22CMCG10000021,CMCG10000022,CMCG10000023,CMCG10000063,CMCG10000062\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/wearables.svg\x22,\x22deviceCenterMajorName\x22:\x22Vestíveis\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000004\x22,\x22categoryNameKey\x22:\x22Laptops\x22,\x22majorProductCode\x22:\x22CMCG10000620,CMCG10000400,CMCG10000383,CMCG10000401,CMCG10000020,CMCG10000384,CMCG10000402,CMCG10000121,CMCG10000345\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/laptops.svg\x22,\x22deviceCenterMajorName\x22:\x22Laptops\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000006\x22,\x22categoryNameKey\x22:\x22Smart home\x22,\x22majorProductCode\x22:\x22CMCG10000029,CMCG10000200,CMCG10000027,CMCG10000075,CMCG10000180,CMCG10000065,CMCG10000220,CMCG10000026,CMCG10000064,CMCG10000025,CMCG10000820,CMCG10000221,CMCG10000024,CMCG10000028,CMCG10000031,CMCG10000030\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/homes.svg\x22,\x22deviceCenterMajorName\x22:\x22Casa inteligente\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000010\x22,\x22categoryNameKey\x22:\x22Accessories\x22,\x22majorProductCode\x22:\x22CMCG10000037,CMCG10000036,CMCG10000038,CMCG10000034,CMCG10000035,CMCG10000067,CMCG10000070,CMCG10000068,CMCG10000069,CMCG10000066\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/accessories.svg\x22,\x22deviceCenterMajorName\x22:\x22Acessórios\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000340\x22,\x22categoryNameKey\x22:\x22Monitors\x22,\x22majorProductCode\x22:\x22CMCG10000381,CMCG10000382\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/monitors.svg\x22,\x22deviceCenterMajorName\x22:\x22Monitores\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000360\x22,\x22categoryNameKey\x22:\x22Desktops\x22,\x22majorProductCode\x22:\x22CMCG10000342,CMCG10000420,CMCG10000380,CMCG10000361\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/desktops.svg\x22,\x22deviceCenterMajorName\x22:\x22Desktops\x22},{\x22deviceProductLv2Id\x22:\x22CMCG10000760\x22,\x22categoryNameKey\x22:\x22Smart office\x22,\x22majorProductCode\x22:\x22CMCG10000761,CMCG10000780\x22,\x22picUrl\x22:\x22\/content\/dam\/huawei\u002Dcbg\u002Dsite\/greate\u002Dchina\/cn\/support\/support\u002Dv3\/warranty\u002Dquery\/printers.svg\x22,\x22deviceCenterMajorName\x22:\x22Escritório inteligente\x22}]"; supportv2["myDeviceI18nValue"] = "Meu dispositivo"; supportv2["gaEntrance"] = "home page" supportv2["gaModule"] = "" supportv2["entranceLv2ForGa"] = "" supportv2["productCategory1"] = "" supportv2["productCategory2"] = "" supportv2["productCategory3"] = "" supportv2["productCategory4"] = "" supportv2["ccpcSgwAppId"] = "96E6614BD648F3582A2D6D657C5CC768" supportv2["ccpcMyHuaweiApiId"] = "EDCF82D77A5AB59706CD5F2163F67427" supportv2["uumSgwAppId"] = "EDCF82D77A5AB59706CD5F2163F67427" supportv2["enableCsrfVerify"] = "false" == "true"; </script> <script type="text/javascript"> var loginApiUrl={}; loginApiUrl["cmscApiUrl"] = ""; loginApiUrl["huaweitimeApiUrl"] = ""; var mktConfig={}; mktConfig["websiteFunctionApi"] = ""; mktConfig["uumApi"] = ""; mktConfig["sgwApi"] = (window.digitalData && window.digitalData.page.pageInfo.serviceGatewayPath) ? window.digitalData.page.pageInfo.serviceGatewayPath : ""; </script> <input type="hidden" id="month_txt" value="month txt"/> <input type="hidden" id="underageTips"/> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/public-v4.min.e1a73dfce494445d621ad62e33e3187e.js"></script> <meta name="format-detection" content="telephone=no"/> <script type="text/javascript"> // 站点 var siteCode = window.digitalData ? window.digitalData.page.pageInfo.siteCode2 : ''; var ec_siteCode = window.digitalData ? window.digitalData.page.pageInfo.siteCode2 : ''; var isECommerceSite = "None"; isECommerceSite = isECommerceSite ? isECommerceSite : "None"; var apiHost = ""; var loginApiHost = ""; var upPersonalCenterLink = ""; var loginLink = ""; // 价格货币展示：货币代码 var ecCurrencyCode = ""; // 价格货币展示：货币符号位置处理 var putCurrencyFront = "true" !== '' ? JSON.parse("true") : true; // 价格货币展示：from显示与否 var showFrom = Boolean(false); // 价格货币展示：from文本位置 var putFromFront = Boolean(true); // 价格货币展示：千位分隔符 var thousandSeparator = ""; // 价格货币展示：小数点 var decimalPoint = ""; // 价格货币展示：是否显示小数 var showDecimal = Boolean(true); var showIntegerDecimal = Boolean(true); // 价格货币展示：是否空格隔开 var showCurrencySpace = Boolean(true); // 时区 var ecTimezone = "none"; // vmall登出接口 var vmallLogoutAPI = ""; // vmall需登录图片，用来拉起登录 var vmallLoginImgUrl = ""; // RRP var enableRRP = Boolean(false); var RRPText = ""; if (enableRRP) { RRPText = ""; } var enableScribes = Boolean(true); var rrpTips = ""; var enableShowSave = Boolean(true); var saveText = ""; // trade in开关（目前只针对PLP页，其他由中台控制） var enableTradeIn = Boolean(false); // 开启分期显示配置 var enableInstallmentCfg = Boolean(false); // 显示免息文本 var enableInterestFree = Boolean(false); // 免息文本 var interestFreeText = ""; // 分期左文本 var insatallmentLeftText = ""; // 分期右文本 var insatallmentRightText = ""; // 分期显示格式 var installmentDispType = "numberAndAmount"; // APP DMPA开关 var enableAppDmpa = Boolean(false); // 运动健康内强制登录开关 var enableUnitedLoginForHealth = Boolean(false); </script> <input id="is-edit-mode" type="hidden" value="false"/> <input type="hidden" id="offer-page-type" value="default"/> <input type="hidden" id="offer-home-page"/> <input type="hidden" id="aem-run-mode" value="prod"/> <script> var pbi3name = ""; var pbi3 = ""; var gascroll = 1; </script> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/support-v4.min.dc469941e55ee9cdae40ae3d5eec33e3.css" type="text/css"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-public.min.6384d29cc80ee89293f0c0d0d01bb7ed.css" type="text/css"> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/incompressible-libs.min.8b357cc5e8365726e8663674de5d6593.js"></script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-public.min.860411c044c78256c305df39a6d22784.js"></script> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-index.min.3bf3e409df9b835032e126a7d3473c92.css" type="text/css"> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-index.min.379ed04a7917cc8be9ec646e09cfd959.js"></script> </head> <body class="huawei-v4 huawei-br custom-page-bg "> <style> .header-tag-title.seo{ position:absolute; display: block; height: 0; width: 0; overflow: hidden; z-index: -1; } </style> <h1 class="header-tag-title seo">Support</h1> <input title="cookie" type="hidden" id='cookieType' value="hwcookie"/> <div class="huawei-convergent-cookie "> <input type="hidden" id="cookie-mode-b" data-cookie-mode="mode-d" data-new-cfg-mode-enabled="true" data-accept-retain-day="450" data-reject-retain-day="450" data-data-push-enabled="true" data-close-icon-to-accept="false" data-browsing-to-accept="false"/> <div class="convergent-cookie-cnt"> <div class="convergent-cookie-txt"> Usamos cookies e ferramentas semelhantes necessárias para ativar as funções básicas do site e fornecer o serviço solicitado. Se concordar, também usaremos cookies, que incluem cookies próprios e cookies de terceiros, para analisar suas atividades on-line, melhorar o desempenho do nosso site e apresentar-lhe anúncios com base no seu identificador único e nas suas atividades on-line, conforme descrito na nossa <a href="/br/legal/cookie-policy/" title="Política de Cookies.">Política de Cookies.</a> </div> <div class="convergent-cookie-button-wrapper"> <div class="convergent-cookie-button-group"> <div class="convergent-cookie-button"> <a href="javascript:void(0);" class="convergent-cookie-reject bg-black" title="Rejeitar todos">Rejeitar todos</a> </div> <div class="convergent-cookie-button"> <a href="javascript:void(0);" class="convergent-cookie-agree bg-black" title="Aceitar todos">Aceitar todos</a> </div> </div> <span class="convergent-cookie-close inner"></span> </div> <span class="convergent-cookie-close outer"></span> </div> <div class="convergent-cookie-details-btn"> <span class="details-btn arrow-icon" data-hide-text="Ocultar detalhes" data-show-text="Mostrar detalhes" title="Mostrar detalhes">Mostrar detalhes</span> </div> <div class="convergent-cookie-bottom"> <div class="convergent-cookie-indicators-box"> <div class="convergent-cookie-indicators-container"> <span class="indicator-button categories active">Centro de Preferências de Cookies</span> <span class="indicator-button privacy">Está em controlo dos seus dados</span> </div> </div> <div class="convergent-cookie-bottom-columns"> <div class="categories-wrapper"> <div class="categories-container"> <div class="name-container"> <span class="category-name essential-cookie-category">Estritamente necessários</span> </div> <div class="cookie-description-bg-color"> <div class="description-container"> <div class="category-description">Os cookies estritamente necessários permitem navegar num Web site através da ativação de funções básicas, por exemplo, navegação na página e acesso a áreas seguras do Web site. Sem estes cookies, o Web site não funcionaria corretamente.</div> <div class="found-cookie"> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">HWWAFSESID</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">service-sg.hwccpc.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">HWWAFSESTIME</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">service-sg.hwccpc.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">HWWAFSESID</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">consumer.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">HWWAFSESID</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">itrinity-sg.c.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">HWWAFSESID</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">sgw-sg.c.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">HWWAFSESTIME</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">consumer.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">HWWAFSESTIME</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">itrinity-sg.c.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">HWWAFSESTIME</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">sgw-sg.c.huawei.com</span> </div> </div> </div> </div> </div> </div> <div class="categories-container"> <div class="name-container"> <span class="category-name">Estatísticos</span> <div class="switch-container js-analytical-cookie-category"> <div class="switch-slider"></div> </div> </div> <div class="cookie-description-bg-color"> <div class="description-container"> <div class="category-description">Os cookies estatísticos ajudam o proprietário do Web site a compreender a forma como os visitantes interagem com o mesmo através da recolha e comunicação de informações.</div> <div class="found-cookie"> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">^_dc_gtm_UA-\d*-\d*$</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">_gat</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">_gat</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">_ga_.*</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">_ga</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">_ga_.*</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">.consumer.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">_gid</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">^_dc_gtm_UA-\d*-\d*$</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">first_utm</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">consumer.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">last_utm</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">consumer.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">_gat_newhuaiweisupport</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">_gat_newhuaiweisupport</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">prevpagetime</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">consumer.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">prevScrollPercentage</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">consumer.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">scrollPercentage</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">consumer.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">starttime</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">consumer.huawei.com</span> </div> </div> </div> </div> </div> </div> <div class="categories-container"> <div class="name-container"> <span class="category-name">Publicidade</span> <div class="switch-container js-advertising-cookie-category"> <div class="switch-slider"></div> </div> </div> <div class="cookie-description-bg-color"> <div class="description-container"> <div class="category-description">Os cookies de publicidade são utilizados para monitorizar os visitantes nos Web sites. O objetivo é apresentar anúncios relevantes e interessantes para o utilizador individual e, consequentemente, mais valiosos para editores e anunciantes terceiros.</div> <div class="found-cookie"> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">.*.rsa</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">celia-sg.consumer.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">_fbp</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">_gcl_au</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">.huawei.com</span> </div> </div> <div class="cookie-details"> <div class="cookie-details-name"> <span class="cookie-details-title">Nome:</span> <span class="cookie-details-content">_gcl_au</span> </div> <div class="cookie-details-vendor"> <span class="cookie-details-title">Fornecedor:</span> <span class="cookie-details-content">.huawei.com</span> </div> </div> </div> </div> </div> </div> </div> <div class="privacy-wrapper"> <div class="privacy-container"> Neste site utilizamos cookies. Para informações detalhadas sobre a forma como utilizamos cookies, o utilizador deverá consultar a nossa Declaração de Cookies. A nossa definição de cookies é, por predefinição, "inactiva" para além dos cookies estritamente necessários. Para manter a configuração actual, basta carregar em "Guardar e Fechar" abaixo. Também pode clicar em "Aceitar todos" para activar todos os grupos de cookies não estritamente necessários. Para aceitar ou rejeitar cookies por categoria, bastará ao utilizador clicar nos separadores à esquerda. Em seguida defina as suas preferências no canto superior direito e, finalmente, clique em " Guardar definições" abaixo. O utilizador pode rever e alterar as definições a qualquer momento. <a href="https://consumer.huawei.com/br/legal/cookie-policy/">Mais informações</a> </div> </div> </div> <div class="convergent-cookie-save-button"> <a title="Guardar definições" class="save-button">Guardar definições</a> </div> </div> </div> <span class="popular-text hidden" data-value="Resultados Populares"></span> <span class="suggested-text hidden" data-value="Resultados sugeridos"></span> <div class="v4 header-placeholder-pl nav-v2" id="header-placeholder"></div> <div class="v4 header platform-invisible nav-v2" id="header-v4" data-component="header"> <div id="topTipsBox" class="top-tips-box"> </div> <input title="main-nav" type="hidden" id='mainNav' value="nav-v2"/> <div class="v4 n01-main-navigation main-navigation nav-v2" data-component="n01-main-navigation"> <div class="container main-navigation__container"> <a title="logo" class="logo" href="/br/" data-navicon="logo"> <img src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/common-v4/images/logo.svg" width="142" alt="Huawei-v4"/> </a> <nav class="main-nav"> <div class="lf-nav nav-zone"> <ul class="main-nav__list" role="menubar"> <li class="main-nav__item "> <a title="Wearable" data-navicon="Wearable" class="main-nav__link unhover" href="/br/wearables/">Wearable</a> </li> <li class="main-nav__item "> <a title="Áudio" data-navicon="Áudio" class="main-nav__link unhover" href="/br/headphones/">Áudio</a> </li> <li class="main-nav__item "> <a title="Roteador" data-navicon="Roteador" class="main-nav__link unhover" href="/br/routers/">Roteador</a> </li> <li class="main-nav__item "> <a title="HUAWEI Mobile Services" data-navicon="HUAWEI Mobile Services" class="main-nav__link unhover" href="/br/mobileservices/">HUAWEI Mobile Services</a> </li> </ul> </div> <div class="rg-nav nav-zone"> <ul class="main-nav__list" role="menubar"> <li class="main-nav__item "> <a title="Suporte" data-navicon="Suporte" class="main-nav__link unhover" href="/br/support/">Suporte</a> </li> </ul> </div> </nav> <div class="nav-addons"> <button class="nav-addons__link nav-addons__search js-open-search" aria-haspopup="true" role="button" aria-expanded="false" data-navicon="search"> <span class="icon font-ico-search"> <span class="sr-only">Pesquisar</span> </span> </button> <button aria-haspopup="true" role="button" aria-expanded="false" class="nav-toggle js-nav-toggle"> <span class="btn-line"></span> <span class="sr-only">Abrir menu</span> <span class="btn-line"></span> </button> </div> </div> </div> <div class="v4 n12-search popup nav-v2" data-component="n12-search"> <div class="container"> <button tabindex="-1" type="button" class="popup__close-btn js-close-popup"> <span class="sr-only">Fechar</span> </button> <div class="row"> <div class="col-xl-6 offset-xl-3 col-lg-8 offset-lg-2 col-md-10 offset-md-1"> <div class="search__form-container"> <label class="sr-only" for="search">search</label> <input class="search__form-input js-search-autocomplete" text="search" name="search" id="search" autocomplete="off" data-enable-ph-search="no" placeholder="Buscar HUAWEI"/> <button class="search__form-submit" type="button"> <span class="icon font-ico-search"> <span class="sr-only">Pesquisar</span> </span> </button> <button class="search__form-clear js-search-clear" type="button"> <span class="icon font-ico-close"> <span class="sr-only">Fechar</span> </span> </button> </div> <div class="popular-show-wrap"> <div class="popular-wrap"> <div class="top-title"> Produtos populares </div> <div class="popular-product dropdown__right"> <div class="row dropdown__row-mobile"> <div class="list dropdown__right-col col-xl-4 col-xs-6"> <a class="dropdown__series-link search-popular-product-link" data-position="1" title="HUAWEI WATCH GT 5 Pro" href="/br/wearables/watch-gt5-pro/"> <div class="dropdown__holder"> <img class="dropdown__image-centered" data-src="/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/wearables/watch-gt5-pro/list/list-46mm-black.png" alt="HUAWEI WATCH GT 5 Pro" onerror="imgErrorUrl(this)"/> </div> </a> <div> <a class="heading dropdown__series-link search-popular-product-link" data-position="1" title="HUAWEI WATCH GT 5 Pro" href="/br/wearables/watch-gt5-pro/"> HUAWEI WATCH GT 5 Pro </a> </div> </div> <div class="list dropdown__right-col col-xl-4 col-xs-6"> <a class="dropdown__series-link search-popular-product-link" data-position="2" title="HUAWEI WATCH Ultimate" href="/br/wearables/watch-ultimate/"> <div class="dropdown__holder"> <img class="dropdown__image-centered" data-src="/content/dam/huawei-cbg-site/common/mkt/pdp/wearables/watch-ultimate/new/list/green.png" alt="HUAWEI WATCH Ultimate" onerror="imgErrorUrl(this)"/> </div> </a> <div> <a class="heading dropdown__series-link search-popular-product-link" data-position="2" title="HUAWEI WATCH Ultimate" href="/br/wearables/watch-ultimate/"> HUAWEI WATCH Ultimate </a> </div> </div> <div class="list dropdown__right-col col-xl-4 col-xs-6"> <a class="dropdown__series-link search-popular-product-link" data-position="3" title="HUAWEI FreeClip" href="/br/headphones/freeclip/"> <div class="dropdown__holder"> <img class="dropdown__image-centered" data-src="/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/headphones/freeclip/list/list-beige.png" alt="HUAWEI FreeClip" onerror="imgErrorUrl(this)"/> </div> </a> <div> <a class="heading dropdown__series-link search-popular-product-link" data-position="3" title="HUAWEI FreeClip" href="/br/headphones/freeclip/"> HUAWEI FreeClip </a> </div> </div> </div> </div> </div> <div class="quick-link"> <div class="top-title"> Visualização rápida </div> <div class="link-wrap row"> <div class="col-sm-4 link-list"> <a title="Compare smartphones" class="search-quick-link" href="/br/phones/compare/">Compare smartphones</a> </div> <div class="col-sm-4 link-list"> <a title="AppGallery" class="search-quick-link" href="/br/mobileservices/">AppGallery</a> </div> <div class="col-sm-4 link-list"> <a title="Smartwatch" class="search-quick-link" href="/br/wearables/">Smartwatch</a> </div> <div class="col-sm-4 link-list"> <a title="Encontre Centro de Serviço" class="search-quick-link" href="/br/support/service-center/">Encontre Centro de Serviço</a> </div> </div> </div> </div> </div> </div> <div class="search_toast"> introduza mais palavras-chave </div> </div> </div> <div class="v4 n16-simple-tabs simple-tabs simple-tabs__sticky" data-component="n16-simple-tabs" style="display: none;"> <div class="container"> <div class="wrap"> <ul class="simple-tabs__wrap"> <li class="simple-tabs__continent" data-region="Africa">Africa</li> <li class="simple-tabs__continent" data-region="Asia Pacific">Asia Pacific</li> <li class="simple-tabs__continent" data-region="Europe">Europe</li> <li class="simple-tabs__continent" data-region="Latin America">Latin America</li> <li class="simple-tabs__continent" data-region="Middle East">Middle East</li> <li class="simple-tabs__continent" data-region="North America">North America</li> <li class="simple-tabs__continent" data-region="Global">Global</li> </ul> </div> </div> </div> </div> <div class="cookie-data"> <div class="required-category"> </div> <div class="analysis-category"> </div> <div class="advertise-category"> </div> <div class="function-category"> </div> <div class="unknown-category"> </div> </div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/cookie-package-controller.min.15403c221f9cb150d5c5037427d9507c.js" defer></script>  <input type="hidden" id="privacy-popup-switch"/> <input type="hidden" id="privacy-popup-title"/> <input type="hidden" id="privacy-popup-ids"/> <input type="hidden" id="privacy-language-code" value="en-GB"/> <input type="hidden" id="privacy-popup-content"/> <input type="hidden" id="privacy-popup-agree"/> <input type="hidden" id="privacy-popup-checkNote"/> <input type="hidden" id="privacy-popup-remark"/> <input type="hidden" id="privacy-popup-agreeText"/> <input type="hidden" id="privacy-popup-rejectText"/> <input type="hidden" id="privacy-close-i18n" value="Fechar"/> <input type="hidden" id="privacy-errortip-i18n" value="privacy_fetch_error_tip"/> <script> // 隐私协议总开关 var privacyPopupSwitch = Boolean(); var privacyButtonLineStyle = Boolean(false); </script> <div class="conv3_wrap support-versionb" role="main"> <div class="search-banner-component"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/clientlib-search-banner-component.min.404a926bb1f630309eb0e894fbc99f1a.css" type="text/css"> <input type="hidden" id="noRelationProductTips" value="No related products"/> <div class="s-wrap express-index support-search-normal" notice="n"> <div class="s-mail-service-picture" style="background-image:url(\2f content\2f dam\2fhuawei-cbg-site\2flatam\2f br\2fsupport\2fsupport-v3\2fhomepage\2fmainkv-pc0430.png);"> </div> <div class="s-text normal-type-title" style="color:#000000"> Suporte HUAWEI</div> <style> @media screen and (max-width:768px) { .express-index .s-mail-service-picture { background: url("/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/mainkv-mob0430.png")no-repeat !important; background-size: cover!important; background-position: center!important; } } </style> </div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/clientlib-search-banner-component.min.402d1e808ea2b9c256a54419d3a6cfd0.js"></script> </div> <div class="product-select-grid-component parsys"> <style> .conv3_wrap > div{ border-bottom: 0 solid #e3e3e3;} </style> <section class="v3-section v3-hp-section-products"> <h3 class="v3-section-title v3-text-center"> Selecione seu produto</h3> <p class="v3-content v3-text-center"> Pesquise os produtos HUAWEI para saber mais sobre eles, incluindo dicas de usuário, manuais, perguntas frequentes, atualizações e muito mais. </p> <div class="v3-container v3-hp-prod-type-container"> <div class="v3-row v3-row-no-gutters v3-hp-prod-type-list"> <div class="v3-col-xs-2"> <div data-id="smart-phone" class="v3-hp-prod-type"> <a title="Smartphone" class="a-support-common ha-click-dispach dmpa-click-dispach" href="javascript:void(0)" cat="product" act="Click on get to know your product" lab="smart-phone" ha-id="product_home_click_category" ha-cat="smart-phone"> <div class="v3-hp-prod-type-img"> <picture> <source srcset="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/phonesx2-0823.png 2x"/> <img class="" src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/phonesx2-0823.png" alt="Phones"/> </picture> </div> <p class="v3-font16">Smartphone</p> </a> </div> </div> <div class="v3-col-xs-2"> <div data-id="wearable" class="v3-hp-prod-type"> <a title="Wearable" class="a-support-common ha-click-dispach dmpa-click-dispach" href="javascript:void(0)" cat="product" act="Click on get to know your product" lab="wearable" ha-id="product_home_click_category" ha-cat="wearable"> <div class="v3-hp-prod-type-img"> <picture> <source srcset="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/wearablesx2-0823.png 2x"/> <img class="" src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/wearablesx2-0823.png" alt="Wearable"/> </picture> </div> <p class="v3-font16">Wearable</p> </a> </div> </div> <div class="v3-col-xs-2"> <div data-id="more-product" class="v3-hp-prod-type"> <a title="Other Products" class="a-support-common ha-click-dispach dmpa-click-dispach" href="javascript:void(0)" cat="product" act="Click on get to know your product" lab="more-product" ha-id="product_home_click_category" ha-cat="more-product"> <div class="v3-hp-prod-type-img"> <picture> <source srcset="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/other-productx2-0905.png 2x"/> <img class="" src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/other-productx2-0905.png" alt="Other Products"/> </picture> </div> <p class="v3-font16">Other Products</p> </a> </div> </div> <div class="v3-col-xs-2"> <div data-id="soft-tool" class="v3-hp-prod-type"> <a title="Software and Tools" class="a-support-common ha-click-dispach dmpa-click-dispach" href="javascript:void(0)" cat="product" act="Click on get to know your product" lab="soft-tool" ha-id="product_home_click_category" ha-cat="soft-tool"> <div class="v3-hp-prod-type-img"> <picture> <source srcset="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/emuix2-0823.png 2x"/> <img class="" src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/emuix2-0823.png" alt="Software and Tools"/> </picture> </div> <p class="v3-font16">Software and Tools</p> </a> </div> </div> </div> </div> <div class="v3-container v3-hp-prod-content-container"> <div class="v3-hp-prod-type-content-group"> <div class="product-list-grid-component parsys"> <input title="multicategoryproductlist" type="hidden" name="queryType" value="multicategoryproductlist" className="smart-phone"/> <div id="smart-phone" class="v3-hp-prod-type-content" data-needinit="true" view-all-text="Série HUAWEI P" json='{"marketing:product/phones/series/p-series":[{"pbi1":null,"seriesName":"marketing:product/phones/series/p-series","title":"Série HUAWEI P","adminPath":null,"hideTitle":null,"otherLink":null,"url":null,"items":[{"productName":"HUAWEI P40 Pro","productPage":"/br/support/phones/p40-pro.html","pbi1":"31","productAdminPagePath":"/content/huawei-cbg-site-admin/br/phones/p40-pro","productFilter":"marketing:product/phones/features/leica-camera,marketing:product/phones/features/5g,marketing:product/phones/features/nfc,marketing:product/phones/features/40w-huawei-supercharge,marketing:product/phones/series/p-series,marketing:product/phones/memory/256gb","productImage":"/content/dam/huawei-cbg-site/common/mkt/list-image/phones/p40-pro/p40-pro-silver.png"},{"productName":"HUAWEI P30 Pro","productPage":"/br/support/phones/p30-pro.html","pbi1":"31","productAdminPagePath":"/content/huawei-cbg-site-admin/br/phones/p30-pro","productFilter":"marketing:product/phones/series/p-series,marketing:product/phones/memory/128gb,marketing:product/phones/memory/256gb,marketing:product/phones/memory/512gb,marketing:product/phones/features/nfc,marketing:product/phones/features/40w-huawei-supercharge,marketing:product/phones/features/leica-camera,marketing:product/phones/features/water-resistant","productImage":"/content/dam/huawei-cbg-site/common/mkt/list-image/phones/p30-pro/P30Pro_twilight.png"},{"productName":"HUAWEI P30 lite","productPage":"/br/support/phones/p30-lite.html","pbi1":"31","productAdminPagePath":"/content/huawei-cbg-site-admin/br/phones/p30-lite","productFilter":"marketing:product/phones/series/p-series","productImage":"/content/dam/huawei-cbg-site/common/mkt/list-image/phones/p30-lite/p30lite-black.png"}],"openInNewPage":null}]}' targetProductList='true'> <div class="v3-visible-xs v3-clearfix v3-hp-prod-type-popup-title-m"> <div class="v3-pull-left v3-hp-prod-type-popup-title-content-m"> Smartphones</div> <div class="v3-pull-right v3-hp-prod-type-popup-title-m-close"> <i></i> </div> </div> <div class="v3-hp-prod-type-shade"></div> <div class="v3-hp-prod-type-content-series-current"><span></span><i></i></div> <div class="v3-hp-prod-type-content-series"></div> <div class="v3-hp-prod-type-content-prods"></div> <div class="v3-hp-prod-type-content-more"> <a title="Mais" href="javascript:;">+ Mais</a> </div> <div class="v3-hp-prod-type-content-hide"> <a title="Ocultar" href="javascript:;">- Ocultar</a> </div> </div> </div> <div class="product-list-grid-component parsys"> <input title="simpleproductlist" type="hidden" name="queryType" value="simpleproductlist" className="wearable"/> <div id="wearable" class="v3-hp-prod-type-content" data-needinit="true" json='{"":[{"pbi1":null,"seriesName":"","title":"","adminPath":null,"hideTitle":"","otherLink":"","url":null,"items":[{"productName":"HUAWEI WATCH FIT Special Edition","productPage":"/br/support/wearables/watch-fit-special-edition.html","pbi1":"37","productAdminPagePath":"/content/huawei-cbg-site-admin/br/wearables/watch-fit-special-edition","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/wearables/watch-fit-special-edition/list/black.png"},{"productName":"HUAWEI WATCH GT 3 SE","productPage":"/br/support/wearables/watch-gt3-se.html","pbi1":"37","productAdminPagePath":"/content/huawei-cbg-site-admin/br/wearables/watch-gt3-se","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/wearables/watch-gt3-se/graphite-black.png"},{"productName":"HUAWEI WATCH FIT 2 ","productPage":"/br/support/wearables/watch-fit2.html","pbi1":"37","productAdminPagePath":"/content/huawei-cbg-site-admin/br/wearables/watch-fit2","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/wearables/watch-fit2/midnight-black.png"},{"productName":"HUAWEI WATCH GT 3","productPage":"/br/support/wearables/watch-gt3.html","pbi1":"37","productAdminPagePath":"/content/huawei-cbg-site-admin/br/wearables/watch-gt3","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/wearables/watch-gt3/specs/watch-gt3-46-active-edition.png"},{"productName":"HUAWEI WATCH GT Runner","productPage":"/br/support/wearables/watch-gt-runner.html","pbi1":"37","productAdminPagePath":"/content/huawei-cbg-site-admin/br/wearables/watch-gt-runner","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/wearables/watch-gt-runner/specs/grey.png"},{"productName":"HUAWEI WATCH GT 2 Pro","productPage":"/br/support/wearables/watch-gt2-pro.html","pbi1":"37","productAdminPagePath":"/content/huawei-cbg-site-admin/br/wearables/watch-gt2-pro","productFilter":"marketing:product/wearables/category/smartwatch","productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/wearables/watch-gt-2-pro/Nebula-Gray.png"},{"productName":"HUAWEI WATCH FIT","productPage":"/br/support/wearables/watch-fit.html","pbi1":"37","productAdminPagePath":"/content/huawei-cbg-site-admin/br/wearables/watch-fit","productFilter":"marketing:product/wearables/category/smartwatch","productImage":"/content/dam/huawei-cbg-site/common/mkt/list-image/wearables/watch-fit/watch-fit-listimage-Graphite-Black.png"},{"productName":"HUAWEI WATCH GT 2","productPage":"/br/support/wearables/watch-gt2.html","pbi1":"37","productAdminPagePath":"/content/huawei-cbg-site-admin/br/wearables/watch-gt2","productFilter":"marketing:product/wearables/category/smartwatch","productImage":"/content/dam/huawei-cbg-site/en/support/wearables/watch-gt2-listimage-Matte-Black.png"},{"productName":"HUAWEI WATCH GT 2e","productPage":"/br/support/wearables/watch-gt-2e.html","pbi1":"37","productAdminPagePath":"/content/huawei-cbg-site-admin/br/wearables/watch-gt-2e","productFilter":"marketing:product/wearables/category/smartwatch","productImage":"/content/dam/huawei-cbg-site/common/mkt/list-image/wearables/watch-gt-2e/watch-gt-2e-listimage.png"},{"productName":"HUAWEI Band 8","productPage":"/br/support/wearables/band8.html","pbi1":"37","productAdminPagePath":"/content/huawei-cbg-site-admin/br/wearables/band8","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/wearables/band8/list/emerald-green-list-img.png"},{"productName":"HUAWEI Band 7","productPage":"/br/support/wearables/band7.html","pbi1":"37","productAdminPagePath":"/content/huawei-cbg-site-admin/br/wearables/band7","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/wearables/band7/green.png"},{"productName":"HUAWEI Band 6","productPage":"/br/support/wearables/band6.html","pbi1":"37","productAdminPagePath":"/content/huawei-cbg-site-admin/br/wearables/band6","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/wearables/band6/specs/black-plp.png"}],"openInNewPage":null}]}' targetProductList='true'> <div class="v3-visible-xs v3-clearfix v3-hp-prod-type-popup-title-m"> <div class="v3-pull-left v3-hp-prod-type-popup-title-content-m">Wearable</div> <div class="v3-pull-right v3-hp-prod-type-popup-title-m-close"> <i></i> </div> </div> <div class="v3-hp-prod-type-shade"></div> <div class="v3-hp-prod-type-content-series-current"><span></span><i></i></div> <div class="v3-hp-prod-type-content-series"></div> <div class="v3-hp-prod-type-content-prods"></div> <div class="v3-hp-prod-type-content-more"> <a title="Mais" href="javascript:;">+ Mais</a> </div> <div class="v3-hp-prod-type-content-hide"> <a title="Ocultar" href="javascript:;">- Ocultar</a> </div> </div> </div> <div class="product-list-grid-component parsys"> <input title="simpleproductlist" type="hidden" name="queryType" value="simpleproductlist" className="more-product"/> <div id="more-product" class="v3-hp-prod-type-content" data-needinit="true" json='{"Roteador":[{"pbi1":null,"seriesName":"Roteador","title":"Roteador","adminPath":null,"hideTitle":"","otherLink":"","url":null,"items":[{"productName":"HUAWEI WiFi Mesh 3","productPage":"/br/support/routers/wifi-mesh3.html","pbi1":"33","productAdminPagePath":"/content/huawei-cbg-site-admin/br/routers/wifi-mesh3","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/routers/wifi-mesh3/list-white.png"},{"productName":"HUAWEI WiFi Mesh ","productPage":"/br/support/routers/wifi-mesh.html","pbi1":"33","productAdminPagePath":"/content/huawei-cbg-site-admin/br/routers/wifi-mesh","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/list-image/routers/wifi-mesh/wifi-mesh-pearl-white.png"},{"productName":"HUAWEI WiFi AX3 Pro","productPage":"/br/support/routers/ax3-pro.html","pbi1":"33","productAdminPagePath":"/content/huawei-cbg-site-admin/br/routers/ax3-pro","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/routers/ax3-pro/specs/black.png"},{"productName":"HUAWEI WiFi AX2S","productPage":"/br/support/routers/ax2s.html","pbi1":"33","productAdminPagePath":"/content/huawei-cbg-site-admin/br/routers/ax2s","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/latam/br/mkt/pdp/routers/ax2s/specs/ax2s-black.png"},{"productName":"HUAWEI WiFi AX2","productPage":"/br/support/routers/ax2.html","pbi1":"33","productAdminPagePath":"/content/huawei-cbg-site-admin/br/routers/ax2","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/routers/ax2/specs/old-plp.png"},{"productName":"HUAWEI WiFi AX3 (Quad-core)","productPage":"/br/support/routers/ax3-quad-core.html","pbi1":"33","productAdminPagePath":"/content/huawei-cbg-site-admin/br/routers/ax3-quad-core","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/list-image/routers/ax3-quad-core/ax3_pro.png"},{"productName":"HUAWEI WiFi AX3 (Dual-core)","productPage":"/br/support/routers/ax3-dual-core.html","pbi1":"33","productAdminPagePath":"/content/huawei-cbg-site-admin/br/routers/ax3-dual-core","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/list-image/routers/ax3-dual-core/ax3.png"}],"openInNewPage":null}],"Áudio":[{"pbi1":null,"seriesName":"Áudio","title":"Áudio","adminPath":null,"hideTitle":"","otherLink":"","url":null,"items":[{"productName":"HUAWEI FreeBuds 5","productPage":"/br/support/headphones/freebuds5.html","pbi1":"38","productAdminPagePath":"/content/huawei-cbg-site-admin/br/audio/freebuds5","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/headphones/freebuds5/silver.png"},{"productName":"HUAWEI FreeBuds 5i","productPage":"/br/support/headphones/freebuds5i.html","pbi1":"38","productAdminPagePath":"/content/huawei-cbg-site-admin/br/audio/freebuds5i","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/headphones/freebuds5i/black.png"},{"productName":" HUAWEI FreeBuds Pro 2","productPage":"/br/support/headphones/freebuds-pro-2.html","pbi1":"38","productAdminPagePath":"/content/huawei-cbg-site-admin/br/audio/freebuds-pro-2","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/headphones/freebuds-pro-2/list/silver-blue.png"},{"productName":"HUAWEI FreeBuds Pro","productPage":"/br/support/headphones/freebuds-pro.html","pbi1":"38","productAdminPagePath":"/content/huawei-cbg-site-admin/br/audio/freebuds-pro","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/audio/freebuds-pro/freebuds-pro-silver.png"},{"productName":"HUAWEI FreeBuds SE","productPage":"/br/support/headphones/freebuds-se.html","pbi1":"38","productAdminPagePath":"/content/huawei-cbg-site-admin/br/audio/freebuds-se","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/headphones/freebuds-se/specs/blue.png"},{"productName":"HUAWEI FreeBuds 4i","productPage":"/br/support/headphones/freebuds4i.html","pbi1":"38","productAdminPagePath":"/content/huawei-cbg-site-admin/br/audio/freebuds4i","productFilter":null,"productImage":"/content/dam/huawei-cbg-site/common/mkt/pdp/audio/freebuds4i/specs-img/freebuds4i-red.png"}],"openInNewPage":null}]}' targetProductList='true'> <div class="v3-visible-xs v3-clearfix v3-hp-prod-type-popup-title-m"> <div class="v3-pull-left v3-hp-prod-type-popup-title-content-m">Other Products</div> <div class="v3-pull-right v3-hp-prod-type-popup-title-m-close"> <i></i> </div> </div> <div class="v3-hp-prod-type-shade"></div> <div class="v3-hp-prod-type-content-series-current"><span></span><i></i></div> <div class="v3-hp-prod-type-content-series"></div> <div class="v3-hp-prod-type-content-prods"></div> <div class="v3-hp-prod-type-content-more"> <a title="Mais" href="javascript:;">+ Mais</a> </div> <div class="v3-hp-prod-type-content-hide"> <a title="Ocultar" href="javascript:;">- Ocultar</a> </div> </div> </div> <div class="product-list-grid-component parsys"> <div id="soft-tool" class="v3-hp-prod-type-content" data-needinit="false" view-all-text="Exibir tudo"> <div class="v3-visible-xs v3-clearfix v3-hp-prod-type-popup-title-m"> <div class="v3-pull-left v3-hp-prod-type-popup-title-content-m">Software e ferramentas</div> <div class="v3-pull-right v3-hp-prod-type-popup-title-m-close"> <i></i> </div> </div> <div class="v3-hp-prod-type-shade"></div> <div class="v3-hp-prod-type-content-series-current"><span>Exibir tudo</span></div> <div class="v3-hp-prod-type-content-series hideAfter"> <div class="v3-hp-prod-type-content-series-item v3-hp-active" key="">Exibir tudo</div> </div> <div class="v3-hp-prod-type-content-prods"> <div style="display: block"> <a title="HiSuite" target="_blank" rel="noopener noreferrer" href="https://consumer.huawei.com/en/support/hisuite/" class="a-support-common dmpa-click-dispach" cat="product" act="Click on get to know your product" lab="softwareandtools+Exibir tudo+HiSuite"> <img alt="HiSuite" class="v3-lazy" data-sup-original="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/hisuitex2-0823.png"/> <p class="v3-font16"><span>HiSuite</span></p> <p class="v3-font12"><span>Programa para computador para gerenciar dispositivos EMUI</span></p> </a> </div> </div> <div class="v3-hp-prod-type-content-more"> <a title="Mais" href="javascript:;">+ Mais</a> </div> <div class="v3-hp-prod-type-content-hide"> <a title="Ocultar" href="javascript:;">- Ocultar</a> </div> </div> </div> </div> </div> </section> </div> <div class="popup-productlist-component"> <div class="support-product-float smart-phone" style="display:none"> <div class="bg"></div> <div class="support-product-content"> <div class="support-product-result" data-product-title="Smartphones"> <h2>Smartphones</h2> <div class="tab-container"> <div class=" swiper-container"> <span class="selected-type"></span> <ul class="product-tab swiper-wrapper" id="smart-phone_product-tab"></ul> </div> </div> <div class="icon_close see_close"><i></i></div> <ul class="product-list" id="smart-phone_product-list"></ul> <div class="more-product-link"> <a title="Mais" href="javascript:;" style="display: none;"><i class="icon-plus"></i><span>Mais</span></a> </div> </div> </div> <div id="multicategoryproductlist_smart-phone_data" json='{"marketing:product/phones/series/p-series":[{"pbi1":null,"seriesName":"marketing:product/phones/series/p-series","title":"Série HUAWEI P","adminPath":null,"hideTitle":null,"otherLink":null,"url":null,"items":[{"productName":"HUAWEI P40 Pro","productPage":"/br/support/phones/p40-pro.html","pbi1":"31","productAdminPagePath":"/content/huawei-cbg-site-admin/br/phones/p40-pro","productFilter":"marketing:product/phones/features/leica-camera,marketing:product/phones/features/5g,marketing:product/phones/features/nfc,marketing:product/phones/features/40w-huawei-supercharge,marketing:product/phones/series/p-series,marketing:product/phones/memory/256gb","productImage":"/content/dam/huawei-cbg-site/common/mkt/list-image/phones/p40-pro/p40-pro-silver.png"},{"productName":"HUAWEI P30 Pro","productPage":"/br/support/phones/p30-pro.html","pbi1":"31","productAdminPagePath":"/content/huawei-cbg-site-admin/br/phones/p30-pro","productFilter":"marketing:product/phones/series/p-series,marketing:product/phones/memory/128gb,marketing:product/phones/memory/256gb,marketing:product/phones/memory/512gb,marketing:product/phones/features/nfc,marketing:product/phones/features/40w-huawei-supercharge,marketing:product/phones/features/leica-camera,marketing:product/phones/features/water-resistant","productImage":"/content/dam/huawei-cbg-site/common/mkt/list-image/phones/p30-pro/P30Pro_twilight.png"},{"productName":"HUAWEI P30 lite","productPage":"/br/support/phones/p30-lite.html","pbi1":"31","productAdminPagePath":"/content/huawei-cbg-site-admin/br/phones/p30-lite","productFilter":"marketing:product/phones/series/p-series","productImage":"/content/dam/huawei-cbg-site/common/mkt/list-image/phones/p30-lite/p30lite-black.png"}],"openInNewPage":null}]}'></div> <input title="multicategoryproductlist" type="hidden" name="queryType" value="multicategoryproductlist" className="smart-phone"/> </div> </div> <div class="popup-productlist-component"> <div class="support-product-float mate-book" style="display:none"> <div class="bg"></div> <div class="support-product-content"> <div class="support-product-result" data-product-title="MateBook"> <h2>MateBook</h2> <div class="tab-container"> <div class=" swiper-container"> <ul class="product-tab swiper-wrapper" id="mate-book_product-tab"></ul> </div> </div> <div class="icon_close see_close"><i></i></div> <ul class="product-list" id="mate-book_product-list"></ul> <div class="more-product-link"> <a title="More" href="javascript:;" style="display: none;"><i class="icon-plus"></i><span>More</span></a> </div> </div> </div> <div id="simpleproductlist_mate-book_data" json='{"Matebook":[{"pbi1":null,"seriesName":"Matebook","title":"Matebook","adminPath":null,"hideTitle":"true","otherLink":"","url":null,"items":[],"openInNewPage":null}]}'></div> <input title="simpleproductlist" type="hidden" name="queryType" value="simpleproductlist" className="mate-book"/> </div> </div> <div class="service-list-component"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v3/service-list-component.min.b52b06d25cf47fddd79f49259cf8a044.css" type="text/css"> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v3/service-list-component.min.075131e3c70d4aad5fca6e943d7f19d9.js"></script> <div class="service-category-list-box service-list-v5" data-gamodule="quick maintenance function area" data-gaevent="support_interaction"> <div class="service-category-item"> <a class="a-support-common" href="https://consumer.huawei.com/br/support/service-center/" target="_blank" rel="noopener noreferrer" cat="services" act="Click on maintenance"> <div class="service-category-item-img"> <img title="Localização do Serviço de Assistência" src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/function-list/fuwumendian-0425.png" alt="Localização do Serviço de Assistência"/> </div> <div class="service-category-item-txt"> <p>Localização do Serviço de Assistência</p> </div> </a> </div> <div class="service-category-item"> <a class="a-support-common" href="https://consumer.huawei.com/br/support/warranty-policy/" target="_blank" rel="noopener noreferrer" cat="services" act="Click on maintenance"> <div class="service-category-item-img"> <img title="Consulta de Política de Garantia " src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/function-list/baoxiuzhengce-0425.png" alt="Consulta de Política de Garantia "/> </div> <div class="service-category-item-txt"> <p>Consulta de Política de Garantia </p> </div> </a> </div> <div class="service-category-item"> <a class="a-support-common" href="https://consumer.huawei.com/br/support/warranty-query/" target="_blank" rel="noopener noreferrer" cat="services" act="Click on maintenance"> <div class="service-category-item-img"> <img title="Consulta do Período de Garantia " src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/function-list/baoxiujiquanyichaxun-0425.png" alt="Consulta do Período de Garantia "/> </div> <div class="service-category-item-txt"> <p>Consulta do Período de Garantia </p> </div> </a> </div> </div> </div> <div class="search-homepage-new-component"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/clientlib-search-homepage-new-component.min.7b0fd4bf66b59438ae34a6a676162737.css" type="text/css"> <input type="hidden" id="noRelationProductTips" value="无相关产品"/> <div title="Pesquisar mais" class="support-search-index v3 support-v4 lazy-box"> <div class="banner-search-wrap" data-gamodule="search" data-gaevent="support_interaction" data-entrancelevel="home page"> <div class="s-text" style="color:">Pesquisar mais </div> <div id="searchSustain" class="s-search-input "> <input type="search" title="Apoio à pesquisa" autocomplete="off" class="search-banner-input a-support-common ha-click-dispach dmpa-click-dispach" ha-id="search_click_bar" act="Click" cat="services" lab="Search" placeholder="Apoio à pesquisa"/> <a title="Search" href="javascript:;" class="go-search"></a> <div class="s-search-recommend" data-search-url='/br/support/search/'> <div class="enter-more">introduza mais palavras-chave</div> <div class="search-banner-quick-links"> <p>Quick Link</p> <div> <ul> <li> <a title="Assistência" class="a-support-common ha-click-dispach dmpa-click-dispach" ha-id="search_click" ha-cat="quickly search" act="Click on quickly search" cat="services" lab="Assistência" href='https://consumer.huawei.com/br/support/service-center/' target="_blank" rel="noopener noreferrer"><span>Assistência</span></a> </li> <li> <a title="Garantia" class="a-support-common ha-click-dispach dmpa-click-dispach" ha-id="search_click" ha-cat="quickly search" act="Click on quickly search" cat="services" lab="Garantia" href='https://consumer.huawei.com/br/support/warranty-policy/' target="_blank" rel="noopener noreferrer"><span>Garantia</span></a> </li> <li> <a title="Call Center" class="a-support-common ha-click-dispach dmpa-click-dispach" ha-id="search_click" ha-cat="quickly search" act="Click on quickly search" cat="services" lab="Call Center" href='https://consumer.huawei.com/br/contact-us/' target="_blank" rel="noopener noreferrer"><span>Call Center</span></a> </li> </ul> </div> </div> <div class="search-banner-hot-words"> <p>Mais pesquisado:</p> <div> <ul></ul> </div> </div> <div class="search-banner-rel-products"> <p>Produtos relacionados</p> <div class='no-result'>Sem produtos relacionados</div> <div> <ul></ul> </div> </div> <div class="search-banner-suggest-words"> <p>Sugestões de pesquisa </p> <div class='no-result'>Nenhuma sugestão de pesquisa</div> <div class="search-result-list"> <ul></ul> </div> </div> </div> </div> </div> </div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/clientlib-search-homepage-new-component.min.4fa302c2d1e35fcc127c356447d043c8.js"></script> </div> <div class="popularizes-region-component parsys"> <input type="hidden" class="popularizes-region-activity-type"/> <input type="hidden" class="popularizes-region-newpage-target"/> <input type="hidden" class="popularizes-region-topsum"/> <input type="hidden" class="popularizes-region-moretext"/> <input type="hidden" class="popularizes-region-isauthor" value="0"/> <input type="hidden" class="image-left"/> <input type="hidden" class="popularizes-region-content-typeforga" value="video"/> <div class="csv5-popularizes-region csv5 csv5-ptm" data-gamodule="promotion" data-gaevent="support_interaction" style="background-color: "> <div class="component-list-v5"> <div class="component-list-row component-list-row-2"> <div class="component-list-text-v5" data-pc-src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/chuandaipeidui-pc-left.png" data-mob-src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/chuandaipeidui-mob.png"> <div class="component-list-text-container-v5"> <a class="list-text-title-v5" rel="noopener noreferrer"> Empareja tu wearable HUAWEI </a> <p> Conozca los procedimientos de operación específicos </p> <a class="more_link a-support-common dmpa-click-dispach" rel="noopener noreferrer" cat="services" act="Click" lab="promotion+Empareja tu wearable HUAWEI" href="https://consumer.huawei.com/br/support/content/pt-br15933465/" target="_blank"> <span>Saber mais</span> </a> </div> </div> </div> <div class="component-list-row component-list-row-1"> <div class="component-list-text-v5" data-pc-src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/router-pc.png" data-mob-src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/router-mob.png"> <div class="component-list-text-container-v5"> <a class="list-text-title-v5" rel="noopener noreferrer"> Configure seu Roteador </a> <p> Como configurar a Internet no meu novo roteador HUAWEI no meu telefone </p> <a class="more_link a-support-common dmpa-click-dispach" rel="noopener noreferrer" cat="services" act="Click" lab="promotion+Configure seu Roteador" href="https://consumer.huawei.com/br/support/content/pt-br15806375/" target="_blank"> <span>Saber mais</span> </a> </div> </div> </div> <div class="component-list-row component-list-row-2"> <div class="component-list-text-v5" data-pc-src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/erji-pc.png" data-mob-src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/homepage/erji-mob.png"> <div class="component-list-text-container-v5"> <a class="list-text-title-v5" rel="noopener noreferrer"> Configure seu Áudio </a> <p> Cómo configurar los auriculares de la serie HUAWEI FreeBuds/FreeClip </p> <a class="more_link a-support-common dmpa-click-dispach" rel="noopener noreferrer" cat="services" act="Click" lab="promotion+Configure seu Áudio" href="https://consumer.huawei.com/es/support/content/es-es00759656/" target="_blank"> <span>Saber mais</span> </a> </div> </div> </div> </div> </div></div> <div class="huawei-drives-repair-service-component parsys"> <input type="hidden" id="drivesRepairServiceActivityType"/> <input type="hidden" id="drivesRepairServiceNewPageTarget" value="true"/> <input type="hidden" id="drivesRepairServiceTopSum"/> <input type="hidden" id="drivesRepairServiceMaxChartCount" value="1000"/> <input type="hidden" id="drivesRepairServiceMoreText"/> <input type="hidden" id="drivesRepairServiceisAuthor" value="0"/> <div class="huawei-drives-repair-service scrollPageStyle" style="background-color:" data-pageStyle="scrollPageStyle" data-gaevent="support_interaction" data-gamodule="maintenance function area" data-pcmargintop="16" data-pcmarginbottom="40" data-mobmargintop="8" data-mobmarginbottom="40"> <div class="csv4-solutions csv4 scrollPageStyle"> <div class="csv4-solutions-container"> <div class="csv4-solutions-wrap"> <h3 class="csv4-solutions-title"> Reparação oficial e Resolução de Problemas </h3> <div class="csv4-solutions-swiper-wrap swiper"> <div class="csv4-solutions-row swiper-wrapper"> <div class="csv4-solutions-col swiper-slide" data-href="https://consumer.huawei.com/br/support/service-center/" data-target="_blank"> <div class="csv4-solutions-card" style="background-color:" cat="services" lab="https://consumer.huawei.com/br/support/service-center/" entrance2-ga="function"> <div class="csv4-solutions-card-img"> <a href="javascript:;"> <img data-src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/function-list/fuwumendian-0425.svg" data-sup-original="/content/dam/huawei-cbg-site/latam/br/support/support-v3/function-list/fuwumendian-0425.svg" alt="Localização do Serviço de Assistência" title="Localização do Serviço de Assistência"/> </a> </div> <div class="csv4-solutions-card-title"> <a href="javascript:;" title="Localização do Serviço de Assistência"> Localização do Serviço de Assistência </a> </div> <div class="csv4-solutions-card-sub_title"> </div> </div> </div> <div class="csv4-solutions-col swiper-slide" data-href="https://consumer.huawei.com/br/support/warranty-policy/" data-target="_blank"> <div class="csv4-solutions-card" style="background-color:" cat="services" lab="https://consumer.huawei.com/br/support/warranty-policy/" entrance2-ga="function"> <div class="csv4-solutions-card-img"> <a href="javascript:;"> <img data-src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/function-list/baoxiuzhengce-0425.svg" data-sup-original="/content/dam/huawei-cbg-site/latam/br/support/support-v3/function-list/baoxiuzhengce-0425.svg" alt="Consulta de Política de Garantia " title="Consulta de Política de Garantia "/> </a> </div> <div class="csv4-solutions-card-title"> <a href="javascript:;" title="Consulta de Política de Garantia "> Consulta de Política de Garantia </a> </div> <div class="csv4-solutions-card-sub_title"> </div> </div> </div> <div class="csv4-solutions-col swiper-slide" data-href="https://consumer.huawei.com/br/support/warranty-query/" data-target="_blank"> <div class="csv4-solutions-card" style="background-color:" cat="services" lab="https://consumer.huawei.com/br/support/warranty-query/" entrance2-ga="function"> <div class="csv4-solutions-card-img"> <a href="javascript:;"> <img data-src="/content/dam/huawei-cbg-site/latam/br/support/support-v3/function-list/baoxiuquanyi-0425.svg" data-sup-original="/content/dam/huawei-cbg-site/latam/br/support/support-v3/function-list/baoxiuquanyi-0425.svg" alt="Consulta do Período de Garantia " title="Consulta do Período de Garantia "/> </a> </div> <div class="csv4-solutions-card-title"> <a href="javascript:;" title="Consulta do Período de Garantia "> Consulta do Período de Garantia </a> </div> <div class="csv4-solutions-card-sub_title"> </div> </div> </div> </div> <div class="swiper-button-next"></div> <div class="swiper-button-prev"></div> </div> <div class="csv4-solutions-more csv4-more"> <a class="a_more a-support-common dmpa-click-dispach" href="javascript:void(0)" cat="services" act="Click on maintenance area" lab="more"> More </a> <a class="a_pack a-support-common dmpa-click-dispach" href="javascript:void(0)" cat="services" act="Click on maintenance area" lab="folded"> </a> </div> </div> </div> </div> </div></div> <div class="html-text-component parbase"> <style type="text/css"> @media screen and (min-width:768px) { .support-search-index.v3 h1.s-text{width:80%;} } </style> </div>  </div> <div> <div class="contact-us-component section"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/contact-us-component.min.25bdbfe7fdb4f93565d9ff0509a4eb11.css" type="text/css">  <input type="hidden" id="loginLinkOverseas"/> <div class="custom-service-container" data-gamodule="contact us" data-gaevent="support_interaction" data-entrancelevel="common"> <div class="custom-service custom-service-v5"> <div class="contact contact-v5"> <span class="contact-title-span contact-title-span-v5">Contate-nos</span> <span class="contact-icon-wrap"></span> <div class="mask contact-list contact-list-v5"> <div class="contentWrap"> <div class="title"> <span>Contate-nos</span> </div> <i class="close-icon"></i> <ul class="mask-contact-list"> <li class="contact-online" d-text="Chat on-line"> <a title="Chat on-line" onclick="gaAndAaByCurrentTag(this);haDispachByTag(this);sendDmpaByCurrentTag(this)" rel="noopener noreferrer" cat="contact us" act="Click on Contact us window" lab="Chat on-line" ha-id="contact_us_click_floating_window" ha-title="Chat on-line" target="_blank"> Chat on-line </a> <div class="contact-hotline-info"> <style> .livechat-iframe-container{ display:none; box-sizing: content-box; position:fixed; margin-left:10px; right:10px; bottom:10px; z-index:22222222222; max-width:375px; width:calc(100% - 20px); height:640px; padding-top:50px; box-shadow: rgba(0, 0, 0, 0.25) 0px 4px 16px; border-radius: 3px 3px 0px 0px; background:#fff; overflow: hidden; } .livechat-iframe-header{ height:50px; margin-top:-50px; line-height:50px; font-size:14px; font-weight: bold; overflow:hidden; text-align:center; border-bottom:solid 1px #e8e5e5; font-family: "Roboto-Regular", Roboto,helvetica,'汉仪旗黑','微软雅黑',arial !important; } .livechat-iframe-header>span{ float: right; position: relative; right: 15px; width: 30px; height: 100%; background-repeat: no-repeat; background-position: center; background-size: 20px 3px; cursor: pointer; } .robot-icon{ position:fixed; bottom:130px; right:20px; z-index:22222222220; width:60px; height:60px; border-radius:30px; overflow:hidden; background-color:rgb(27, 103, 236); background-repeat:no-repeat; background-position:center; background-size:32px 32px; cursor: pointer; } .robot-icon:hover{ background-size:40px 40px; cursor: pointer; } .is-pc-icon { display: none; } @media screen and (max-width: 768px) { .robot-icon{ bottom: 100px; } } </style> <script> /* 请配置以下参数=============================START*/ var paramSet = { host: 'https://celia-sg.consumer.huawei.com',//域名地址 botcode: '50241',//botcode码 isNoRobot:true,//是否去掉机器人 isBlueIcon:false,//是否需要蓝色图标 oneTrust: true,//是否是欧洲国家, welComeTips: 'Bem-vindo(a) ao Atendimento ao Cliente',//设置欢迎语 groupId:'' //是否有groupId，无则为空 } /* 配置结束，下面是代码==========================END */ var onlineType = 1 var livechatIframeContainerH = window.innerHeight || 800; var bodyH = 0.7 * livechatIframeContainerH; var minHeight = bodyH>500?470:0 var iframeHeight = minHeight===0?'490px':'100%' var overFlowY = minHeight===0?'overflow-y: auto':''; var isNoRobotStr = paramSet.isNoRobot?'&isNoRobot=true':'' var oneTrustStr = paramSet.oneTrust?'&oneTrust=true':'' var groupIdStr = paramSet.groupId?('&groupId='+paramSet.groupId):'' var $livechatIframeContainer = $('.livechat-iframe-container'); if(!$livechatIframeContainer.length){ var robotIconHtmlStr = '<div id="robotIcon" class="robot-icon"></div>'; var livechatHtmlStr = '<div class="livechat-iframe-container" style="height:'+bodyH+'px;min-height:'+minHeight+'px;max-height:700px;'+overFlowY+'">'+ '<div class="livechat-iframe-header">'+paramSet.welComeTips+'<span id="closeLiveChatBtn"></span></div>'+ '<iframe src="'+paramSet.host+'/?botcode='+paramSet.botcode+''+isNoRobotStr+''+oneTrustStr+''+groupIdStr+'" scrolling="no" frameborder=0 style="width:100%;height:'+iframeHeight+'"></iframe>'+ '</div>' if(paramSet.isBlueIcon){ $('body').append($(robotIconHtmlStr + livechatHtmlStr)); }else { $('body').append($(livechatHtmlStr)); } //修改样式图片地址 $('.livechat-iframe-header>span').css('backgroundImage', 'url('+paramSet.host+'/images/pc/mini.svg)') $('.robot-icon').css('backgroundImage', 'url('+paramSet.host+'/images/pc/livechatmsg.png)') $('.robot-icon:hover').css('backgroundImage', 'url('+paramSet.host+'/images/pc/livechatmsg_hover.png)') $('#closeLiveChatBtn').on('click',function(){ $('.livechat-iframe-container').hide(); // 本地缓存删除 window.localStorage.setItem('livechatIframe',""); }) $('.contact-online a').click(function(){ $('.livechat-iframe-container').show(); // 设置本地缓存 window.localStorage.setItem('livechatIframe',"open"); }) // 悬浮图标点击 $('#robotIcon').click(function(){ $('.livechat-iframe-container').show(); // 设置本地缓存 window.localStorage.setItem('livechatIframe',"icon-open"); }) $('a.contact-online').on('click',function(){ $('.livechat-iframe-container').show(); // 设置本地缓存 window.localStorage.setItem('livechatIframe',"a-open"); }) //页面unload的时候删除 window.addEventListener('onunload',function(){ window.localStorage.setItem('livechatIframe',""); }) //页面变化的时候删除 window.addEventListener('resize',function(){ var containerH = window.innerHeight || 800; if(containerH<=500){ $('.livechat-iframe-container').css('min-height',0) $('.livechat-iframe-container iframe').css('height',490) $('.livechat-iframe-container').css('overflow-y','auto') }else{ $('.livechat-iframe-container').css('min-height',470) $('.livechat-iframe-container iframe').css('height','100%') $('.livechat-iframe-container').css('overflow-y','hidden') } var changeH = 0.7 * containerH; if (document.getElementsByClassName('livechat-iframe-container')[0]) { document.getElementsByClassName('livechat-iframe-container')[0].style.height = changeH + 'px'; } else { $livechatIframeContainer.css('height', changeH+'px'); } }) } </script> </div> </li> <li class="contact-examine" d-text="Mais"> <a title="Mais" onclick="gaAndAaByCurrentTag(this);haDispachByTag(this);sendDmpaByCurrentTag(this)" href="/br/contact-us/" rel="noopener noreferrer" cat="contact us" act="Click on Contact us window" lab="Mais" ha-id="contact_us_click_floating_window" ha-title="Mais" target="_blank"> Mais </a> </li> </ul> </div> </div> </div> </div> <div class="custom-service-background"></div> </div> <div class="scroll-top scroll-top-v5"><span class="top-icon top-icon-v5"></span></div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-support-v2/contact-us-component.min.ce0016ac43e164d16064127955fca1da.js" defer></script> </div> <div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="icontent_us2 iparsys parsys"></div> </div> </div> <link type="text/css" href="/etc/designs/huawei-cbg-site/clientlib-support-v2/support-public/css/v3-contact-us.css"/> <div> </div> <div> </div> <div class="v4 iparsys-from-home-v4"> <div class="html-text-component parbase section"> <script type="text/javascript"> $(function(){ setTimeout(function(){ if(window.innerWidth > 767) { $('.custom-service-container .custom-service-v5 .contact-v5').css('margin-top','25px'); } },1000) }) </script> </div> <div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="iparsys-from-home-v4 iparsys parsys"><div class="html-text-component parbase section"> <script type="text/javascript"> $(function () { let txt = ` Pode alterar suas escolhas a qualquer altura clicando em Configurações de cookies localizadas na parte inferior do site. Para saber mais sobre como e para que fins utilizamos dados pessoais, visite a nossa <a href="https://consumer.huawei.com/br/privacy/privacy-statement-huawei/" title="">Política de Privacidade.</a>` $(".convergent-cookie-txt").append(txt) }) // $(function () { // let txt = ` Para o Suporte HUAWEI, você pode rever <a href="https://consumer.huawei.com/br/support/service-privacy-notice/" title="Declaração de Privacidade de Suporte da HUAWEI.">Declaração de Privacidade de Suporte da HUAWEI.</a>` // $(".huawei-cookie-txt").append(txt) // }) $(".huawei-convergent-cookie .convergent-cookie-save-button .save-button").off('click'); setTimeout(function(){ $(".huawei-convergent-cookie .convergent-cookie-save-button .save-button").on("click", function () { var acceptRetainDay = window.cookieInitEnvHandleForModeB ? +cookieInitEnvHandleForModeB.getDataset('acceptRetainDay') : 360; var rejectRetainDay = window.cookieInitEnvHandleForModeB ? +cookieInitEnvHandleForModeB.getDataset('rejectRetainDay') : 360; var analyticalCookieSelected = $('.switch-container.js-analytical-cookie-category') && $('.switch-container.js-analytical-cookie-category').hasClass('active')?1:0; var advertisingCookieSelected = $('.switch-container.js-advertising-cookie-category') && $('.switch-container.js-advertising-cookie-category').hasClass('active')?1:0; var allSelected = analyticalCookieSelected === 1 && advertisingCookieSelected === 1; setJPCookie("huawei_store_accept_cookie_flag",true, allSelected ? acceptRetainDay : rejectRetainDay); // huawei_store_accept_cookie_choose 对应的value值：必要类|分析类|广告类 (同意：1，拒绝：0) if(analyticalCookieSelected === 0){ setJPCookie("huawei_store_accept_cookie_choose", "0|0|0", rejectRetainDay); }else{ setJPCookie("huawei_store_accept_cookie_choose", "1|"+analyticalCookieSelected+"|"+advertisingCookieSelected+"", allSelected ? acceptRetainDay : rejectRetainDay); } JPCookieBanner('', false); var isChanged = cookieInitEnvHandleForModeB && cookieInitEnvHandleForModeB.isChosenChanged(); if(isChanged) { cookieInitEnvHandleForModeB && cookieInitEnvHandleForModeB.commitData({ consentStatus: 'category_selection', isNeedPublished: true, isAllSelected: allSelected }); } if(analyticalCookieSelected){ // 勾选了分析类cookie，调用activeCookieScripts方法拉起gtm容器 activeCookieScripts('analysis-cookie'); } }) },1000) </script> </div> </div> </div> </div> <footer class="v4 n09-footer footer " data-component="n09-footer"> <div class="container"> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Página Inicial","item":"https://consumer.huawei.com/br/"},{"@type":"ListItem","position":2,"name":"Suporte","item":"https://consumer.huawei.com/br/support/"}]} </script> <div class="breadcrumbs"> <ul class="breadcrumbs__list"> <li class="breadcrumbs__item"> <a class="breadcrumbs__link" title="Página Inicial" href="/br/">Página Inicial</a> </li> <li class="breadcrumbs__item"> <span class="breadcrumbs__link">Suporte</span> </li> </ul> </div> <div class="usp-wrap"> </div> <div class="footer-links"> <div class="row"> <div class="col-xl-2 col-lg-4"> <div class="footer-links__block"> <div role="menuitem" aria-expanded="false" aria-haspopup="true" class="heading footer-links__title heading-06 js-footer-accordion-btn">EQUIPAMENTOS HUAWEI</div> <ul class="footer-links__list"> <li class="footer-links__item"> <a title="Smartphones" data-title="Smartphones" class="footer-links__link " href="/br/phones/"> Smartphones </a> </li> <li class="footer-links__item"> <a title="Smartwatch" data-title="Smartwatch" class="footer-links__link " href="/br/wearables/"> Smartwatch </a> </li> <li class="footer-links__item"> <a title="Áudio" data-title="Áudio" class="footer-links__link " href="/br/audio/"> Áudio </a> </li> <li class="footer-links__item"> <a title="Roteadores" data-title="Roteadores" class="footer-links__link " href="/br/routers/"> Roteadores </a> </li> <li class="footer-links__item"> <a title="Tablet" data-title="Tablet" class="footer-links__link " href="/br/tablets/"> Tablet </a> </li> <li class="footer-links__item"> <a title="Notebook" data-title="Notebook" class="footer-links__link " href="/br/laptops/"> Notebook </a> </li> <li class="footer-links__item"> <a title="Acessórios" data-title="Acessórios" class="footer-links__link " href="/br/accessories/overview/"> Acessórios </a> </li> <li class="footer-links__item"> <a title="AppGallery" data-title="AppGallery" class="footer-links__link " href="/br/mobileservices/"> AppGallery </a> </li> </ul> </div> </div> <div class="col-xl-2 col-lg-4"> <div class="footer-links__block"> <div role="menuitem" aria-expanded="false" aria-haspopup="true" class="heading footer-links__title heading-06 js-footer-accordion-btn">SUPORTE</div> <ul class="footer-links__list"> <li class="footer-links__item"> <a title="Localização do Serviço de Assistência" data-title="Localização do Serviço de Assistência" class="footer-links__link " href="/br/support/service-center/"> Localização do Serviço de Assistência </a> </li> <li class="footer-links__item"> <a title="Logística Reversa e Reciclagem" data-title="Logística Reversa e Reciclagem" class="footer-links__link " href="/br/support/recycling/"> Logística Reversa e Reciclagem </a> </li> <li class="footer-links__item"> <a title="Consulta de Política de Garantia" data-title="Consulta de Política de Garantia" class="footer-links__link " href="/br/support/warranty-policy/"> Consulta de Política de Garantia </a> </li> <li class="footer-links__item"> <a title="Declaração de privacidade de suporte" data-title="Declaração de privacidade de suporte" class="footer-links__link " href="/br/support/service-privacy-notice/"> Declaração de privacidade de suporte </a> </li> </ul> </div> </div> <div class="col-xl-2 col-lg-4"> <div class="footer-links__block"> <div role="menuitem" aria-expanded="false" aria-haspopup="true" class="heading footer-links__title heading-06 js-footer-accordion-btn">SOBRE A HUAWEI</div> <ul class="footer-links__list"> <li class="footer-links__item"> <a title="Sobre a HUAWEI" data-title="Sobre a HUAWEI" class="footer-links__link " href="/br/about-us/"> Sobre a HUAWEI </a> </li> <li class="footer-links__item"> <a title="HUAWEI Grupo" data-title="HUAWEI Grupo" class="footer-links__link " href="https://www.huawei.com/en/" target="_blank" rel="noopener noreferrer"> HUAWEI Grupo </a> </li> <li class="footer-links__item"> <a title="HUAWEI Enterprise" data-title="HUAWEI Enterprise" class="footer-links__link " href="https://e.huawei.com/en/" target="_blank" rel="noopener noreferrer"> HUAWEI Enterprise </a> </li> <li class="footer-links__item"> <a title="HUAWEI Operadoras" data-title="HUAWEI Operadoras" class="footer-links__link " href="https://carrier.huawei.com/en/" target="_blank" rel="noopener noreferrer"> HUAWEI Operadoras </a> </li> <li class="footer-links__item"> <a title="Trabalhe na HUAWEI" data-title="Trabalhe na HUAWEI" class="footer-links__link " href="https://career.huawei.com/recruitment/" target="_blank" rel="noopener noreferrer"> Trabalhe na HUAWEI </a> </li> </ul> </div> </div> </div> </div> <div class="contact"> <div class="row"> <div class="contact__block col-xl-4 col-md-6"> <div class="heading contact__title heading-06">Siga-nos</div> <ul class="contact__social-links lazyload-target"> <li class="contact__social-item"> <a title="Facebook" class="contact__social-link" data-social="facebook" href="https://www.facebook.com/huaweimobilebrasil/?ref=bookmarks" target="_blank" rel="noopener noreferrer"> <span class="icon icon-lazy" data-name="font-ico-facebook"> <span class="sr-only"></span> </span> </a> </li> <li class="contact__social-item"> <a title="instagram" class="contact__social-link" data-social="instagram" href="https://www.instagram.com/huaweimobilebr/" target="_blank" rel="noopener noreferrer"> <span class="icon icon-lazy" data-name="font-ico-instagram"> <span class="sr-only"></span> </span> </a> </li> </ul> </div> </div> </div> <div class="footer-legals"> <div class="row"> <div class="copyright col-xl-4 col-md-8"> <small class="copyright__text">©2024 Huawei Device Co., Ltd. All rights reserved.</small> </div> <div class="bottom-links col-xl-5"> <ul class="bottom-links__list"> <li class="bottom-links__item"> <a title="Mapa do Site" class="bottom-links__link" href="/br/sitemap/"> Mapa do Site </a> </li> <li class="bottom-links__item"> <a title="Termos de Utilização" class="bottom-links__link" href="/br/legal/terms-of-use/"> Termos de Utilização </a> </li> <li class="bottom-links__item"> <a title="Política de Privacidade" class="bottom-links__link" href="/br/privacy/privacy-statement-huawei/"> Política de Privacidade </a> </li> <li class="bottom-links__item"> <a title="Cookie" class="bottom-links__link" href="/br/legal/cookie-policy/"> Cookie </a> </li> <li class="bottom-links__item">  <a class="repop-cookie-tips a-common optanon-show-settings bottom-links__link" onclick="window.cookieInitEnvHandleForModeB && cookieInitEnvHandleForModeB.show(true)" href="javascript:void(0)">Configuração de cookies</a> </li> </ul> </div> <div class="language-switcher col-xl-3 col-md-4 "> <a title="Brazil - Português" class="language-switcher__link" href="/en/worldwide/" target="_blank" rel="noopener noreferrer">Brazil - Português</a> <a href="/en/worldwide/" title="globe" target="_blank" rel="noopener noreferrer"> <span class="icon font-ico-globe"></span> </a> </div> <input type="hidden" id="is_editor" data-is-editor-mode="false" value="false"/> </div> </div> </div> </footer> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/base-built.min.20783f3daa4b6b70683c2ad8ebf97160.js"></script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/common-v4.min.d1d066cfd8f462ff8f491b0a2faf15f1.js"></script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-public-footer.min.4a7eaf0e8d45094aeaed4a5ccf077f14.js"></script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-public-footer/js/slow-load.js"></script> <input type="hidden" id="hide-spu-questionnaire" value="0"/> <input type="hidden" id="supportquestionnaireurl"/> <input type="hidden" id="supportinvestigationstays"/> <input type="hidden" id="supportinvestigationlistenertime"/> <input type="hidden" id="supportinvestigationagreedes"/> <input type="hidden" id="supportinvestigationclose"/> <div class="supportquestionnairedom" style="display:none"> <div class='sup-inve-pop'> <div class='sup-inve-pop-wrap'> <div class='inve-title'></div> <div class='inve-action tow-action'> <div class='inve-agree action-button'></div> <div class='inve-disagree action-button'></div> </div> </div> </div> </div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/support-v4.min.72fe1ed0dd1ff271279f78d4bbec1feb.js"></script> </body> </html>

CINXE.COM

Suporte técnico e de produto | HUAWEI Brasil