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9.16683C11.8443 9.16683 13.3359 7.67516 13.3359 5.8335C13.3359 3.99183 11.8443 2.50016 10.0026 2.50016C8.16094 2.50016 6.66927 3.99183 6.66927 5.8335C6.66927 7.67516 8.16094 9.16683 10.0026 9.16683Z"></path></g></g><defs><clipPath id="clip0_1237_13000"><rect width="20" height="20"></rect></clipPath><clipPath id="clip1_1237_13000"><rect width="20" height="20"></rect></clipPath></defs></svg><p class="nav-header-button-icon-label" style="color:#262626">Espace Abonné</p></a></li></ul></header><div class="nav-header-mobile-panel montserrat"><div class="mobile-panel-scrollable"><div class="mobile-panel-content"><a class="nav-header-button" href="https://signup.free.fr/subscribe_promo/#new" target="_blank" rel="noreferrer noopener">Tester mon éligibilité</a><ul class="nav-header-main-panel-other-action-list nav-header-main-panel-other-action-list-mobile"><li class="nav-header-main-panel-other-action-list-item nav-header-main-panel-other-action-list-item-mobile"><a 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src="/assets/navHeader/icons/contact.svg" alt="contact"/><p class="nav-header-button-icon-label" style="color:#262626">Contact</p></a></li><li class="nav-header-main-panel-other-action-list-item nav-header-main-panel-other-action-list-item-mobile"><a class="nav-header-button-icon" href="https://portail.free.fr/" target="_blank" rel="noreferrer noopener"><img class="nav-header-button-icon-img" src="/assets/navHeader/icons/portal.svg" alt="portail free"/><p class="nav-header-button-icon-label" style="color:#262626">Portail Free</p></a></li></ul></div></div></div><div id="layout" class="flex min-h-[calc(100vh-45px)] w-full flex-col items-center justify-center"><div class="z-50 w-full transition-all duration-500 ease-[ease-in-out] hidden laptop:block" style="top:0;position:sticky"><header class="font-montserrat flex min-h-20 max-h-20 justify-between px-10 py-4 bg-white"><div class="flex items-center gap-12"><div class="flex flex-col justify-center laptop:justify-start"><p class="mb-0 whitespace-nowrap text-center text-20 font-semibold laptop:text-left text-gray-900">Résiliez votre ancien FAI</p><p class="mb-0 text-center text-12 laptop:text-left text-gray-500"></p></div></div><div class="flex items-center gap-6"><div class="ml-2 flex flex-col items-end justify-center"><p class="mb-0 text-16 font-semibold text-gray-900">Jusqu’à 100€ remboursés</p><p class="mb-0 text-right text-12 text-gray-500">sur vos frais de résiliation</p></div><a class="inline-flex justify-center items-center text-center font-semibold whitespace-nowrap rounded-8 focus-visible:ring focus-visible:ring-offset-2 hover:no-underline outline-1 text-14 py-2.5 px-4 bg-red text-white outline-none hover:bg-red-400 hover:text-white active:bg-red-600" href="https://signup.free.fr/subscribe_promo/#new"><span class="font-montserrat">S'abonner</span></a></div></header></div><div class="z-50 w-full transition-all duration-500 ease-[ease-in-out] block laptop:hidden" style="top:0;position:sticky"><div class="font-montserrat flex w-full flex-col items-center gap-4 px-6 py-4 bg-white"><div class="flex flex-col justify-center laptop:justify-start"><p class="mb-0 whitespace-nowrap text-center text-20 font-semibold laptop:text-left text-gray-900">Résiliez votre ancien FAI</p><p class="mb-0 text-center text-12 laptop:text-left text-gray-500"></p></div></div></div><section class="flex w-full max-w-screen-desktop-xl flex-col-reverse tablet:flex-row pb-8 tablet:pb-16"><div class="mt-6 flex w-full justify-center self-center laptop:mt-0 items-center"><div class="mx-4 flex max-w-2xl flex-col items-center tablet:mx-8 tablet:items-start"><h1 class="mb-6 text-center font-iliad text-32 font-bold tablet:text-left desktop:text-48">Résiliez votre ancien opérateur pour Free</h1><p class="text-center text-gray-600 tablet:text-left [&>*]:align-middle"><i class="icon icon-chains-line mb-2 block text-24 tablet:mb-0 tablet:mr-4 tablet:inline"></i><span class="text-16">Simple et rapide</span></p></div></div><div class="w-full"><div class="relative image-card-rounded-bottom tablet:image-card-rounded-left min-h-full w-full"><picture class="min-h-full w-full invisible"><img class="min-h-full w-full" src="/assets/img/freebox/cancelMyIsp/header.jpg" height="1920" width="1920" alt="Une femme souriante consultant son ordinateur portable"/></picture></div></div></section><div class="mx-auto max-w-[1624px] px-4 py-16 laptop:px-8 desktop-lg:px-32"><div class="w-full flex flex-col items-center font-montserrat"><div class="flex flex-col items-center mb-8 laptop:mb-16"><h2 class="my-0 text-gray-900 text-32 laptop:text-48 font-bold text-center">Résiliez facilement votre abonnement internet en passant chez Free.</h2><p class="text-center mt-2 mb-0">Changer d'opérateur pour Free est un jeu d'enfant. Et vous êtes gagnant à chaque étape.</p></div><div class="flex w-full flex-wrap box-border gap-4"><div class="grow box-border w-full tablet:w-[40%] desktop:w-[30%]"><div class="w-full h-full flex flex-col items-center justify-center py-9 px-8 font-montserrat rounded-16 gap-6 bg-gray-50"><div class="flex items-center justify-center w-20 h-20 min-h-20 bg-white shadow-small rounded-24"><img src="/assets/img/freebox/cancelMyIsp/we-do-everything.svg" alt="we do everything" class="h-12 w-12"/></div><div class="flex flex-col items-center justify-stretch h-full"><p class="mb-2 text-18 text-gray-900 text-center font-bold">Free s'occupe de tout !</p><p class="mb-0 text-14 text-gray-700 text-center">Conservez gratuitement votre numéro de téléphone fixe et Free prendra en charge pour vous les démarches de résiliation auprès de votre ancien opérateur.</p><a href="https://signup.free.fr/subscribe_promo/#new" target="_blank" class="items-center font-montserrat group/link cursor-pointer text-center max-w-fit font-semibold inline-flex text-14 text-red-500 hover:text-red-400 active:text-red-600 focus:text-red-500 focus-visible:outline focus-visible:outline-status-info focus-visible:rounded-4 mt-2 h-5 w-fit"><span class="group-hover/link:underline active:underline focus:no-underline w-full">Passer chez Free</span><i class="icon icon-arrow-right-line ml-1 text-20"></i></a></div></div></div><div class="grow box-border w-full tablet:w-[40%] desktop:w-[30%]"><div class="w-full h-full flex flex-col items-center justify-center py-9 px-8 font-montserrat rounded-16 gap-6 bg-gray-50"><div class="flex items-center justify-center w-20 h-20 min-h-20 bg-white shadow-small rounded-24"><img src="/assets/img/freebox/cancelMyIsp/reimbursement.svg" alt="reimbursement" class="h-12 w-12"/></div><div class="flex flex-col items-center justify-stretch h-full"><p class="mb-2 text-18 text-gray-900 text-center font-bold">Jusqu'à 100€ remboursés</p><p class="mb-0 text-14 text-gray-700 text-center">Nous prenons en charge vos frais de résiliation de votre ancien opérateur à hauteur de 100€ pour la souscription à une offre Freebox et 50€ pour une offre Box 5G !</p><a href="#resiliation-letter-section" class="items-center font-montserrat group/link cursor-pointer text-center max-w-fit font-semibold inline-flex text-14 text-red-500 hover:text-red-400 active:text-red-600 focus:text-red-500 focus-visible:outline focus-visible:outline-status-info focus-visible:rounded-4 mt-2 h-5 w-fit"><span class="group-hover/link:underline active:underline focus:no-underline w-full">En savoir plus</span><i class="icon icon-arrow-right-line ml-1 text-20"></i></a></div></div></div><div class="grow box-border w-full tablet:w-[40%] desktop:w-[30%]"><div class="w-full h-full flex flex-col items-center justify-center py-9 px-8 font-montserrat rounded-16 gap-6 bg-gray-50"><div class="flex items-center justify-center w-20 h-20 min-h-20 bg-white shadow-small rounded-24"><img src="/assets/img/freebox/cancelMyIsp/fiber-installation.svg" alt="fiber installation" class="h-12 w-12"/></div><div class="flex flex-col items-center justify-stretch h-full"><p class="mb-2 text-18 text-gray-900 text-center font-bold">Installation fibre sans frais</p><p class="mb-0 text-14 text-gray-700 text-center">Quelle que soit la Freebox que vous choisissez, nos techniciens experts se déplacent gratuitement à votre domicile pour installer la fibre avec le plus grand soin et mettre tous vos équipements en service.</p><a href="/freebox/fibre-optique/" target="_blank" class="items-center font-montserrat group/link cursor-pointer text-center max-w-fit font-semibold inline-flex text-14 text-red-500 hover:text-red-400 active:text-red-600 focus:text-red-500 focus-visible:outline focus-visible:outline-status-info focus-visible:rounded-4 mt-2 h-5 w-fit"><span class="group-hover/link:underline active:underline focus:no-underline w-full">Découvrir la Fibre Free</span><i class="icon icon-arrow-right-line ml-1 text-20"></i></a></div></div></div></div></div></div><section id="resiliation-letter-section" class="flex flex-col items-center w-full py-8 laptop:py-16 px-4 laptop:px-8 desktop-lg:px-32 bg-white text-gray-900 pt-0 pb-0 laptop:py-32"><div class="flex flex-col items-center w-full"></div><div class="flex w-full flex-col items-center max-w-[1624px]"><div class="my-8 flex w-full items-center laptop:my-16 laptop:px-4 ResiliationLetterSection_button__nyOfe flex-col laptop:flex-row"><div class="w-full w-full h-auto w-full tablet:w-[45%] laptop:w-[713px] laptop:mr-6 desktop-xl:mr-28 desktop:mr-18"><div class="relative flex flex-row items-center justify-center w-full" style="aspect-ratio:4/4"><div class="h-auto w-full"><div class="skeleton_skeleton__ia5AZ" style="width:auto;height:auto;aspect-ratio:4/4"></div></div><div role="none"><picture class="absolute left-1/2 top-1/2 h-full w-full -translate-x-1/2 -translate-y-1/2" style="object-fit:contain;aspect-ratio:4/4"><source class="h-full w-full rounded-16"/><img style="object-fit:contain" class="h-full w-full rounded-16" loading="lazy" src="/assets/img/freebox/cancelMyIsp/resiliation-letter.png" alt="Lettre de résiliation"/></picture></div></div></div><div class="flex w-full flex-col laptop:w-[420px] desktop:w-[568px]"><h2 class="mb-4 mt-4 text-28 font-bold desktop:text-40 text-left">Votre lettre de résiliation en quelques clics sans frais</h2><div></div><p class="m-0 text-16 text-left">Si vous ne souhaitez pas faire de portabilité, Free vous simplifie aussi les démarches de résiliation. Obtenez d'un simple clic, votre lettre de résiliation officielle et personnalisée, gratuitement.</p><a class="inline-flex justify-center items-center text-center font-semibold whitespace-nowrap rounded-8 focus-visible:ring focus-visible:ring-offset-2 hover:no-underline outline-1 text-14 py-2.5 px-4 bg-red text-white outline-none hover:bg-red-400 hover:text-white active:bg-red-600 mt-4 w-fit !px-4 !py-[10px] !text-14 font-semibold" href="/freebox/resiliez-votre-fai/obtenir-ma-lettre-de-resiliation/"><span class="font-montserrat">J'obtiens ma lettre de résiliation</span></a></div></div></div></section><section class="flex flex-col items-center w-full py-8 laptop:py-16 px-4 laptop:px-8 desktop-lg:px-32 bg-gray-50 laptop:pb-32"><div class="flex flex-col items-center w-full"></div><div class="flex w-full flex-col items-center max-w-[1624px]"><div class="flex flex-col items-center rounded-16 laptop:flex-row laptop:px-20 desktop:px-34 desktop-lg:px-40 laptop:bg-white laptop:flex-row-reverse"><img src="/assets/img/callouts/lightBackground/fiber_number_one.png" alt="Application Freebox Connect" class="w-full p-8 bg-gray-50 max-w-[500px]"/><div class="flex flex-col laptop:py-12"><h2 class="my-0 pt-6 text-24 font-semibold laptop:pb-4 desktop:text-40">La fibre ultra rapide</h2><p class="mb-0 pb-2 pt-4 laptop:pb-4 laptop:pt-0">Avec plus de 37 millions de prises raccordables sur le territoire, la Fibre Free a de grandes chances d'être disponible chez vous. Consultez notre carte de couverture fibre et découvrez si votre adresse est éligible à la Fibre Free ultra rapide. Vous profiterez de tous vos usages en simultané et à toute vitesse grâce à une connexion de qualité et sans ralentissements.</p><a class="flex justify-center items-center duration-300 ease-in-out transition-colors text-16 border-none w-fit box-border mt-4 cursor-pointer font-semibold hover:text-gray-700 focus:outline-none text-red !text-gray-800 hover:!text-gray-700 font-semibold color-gray-900" href="/freebox/carte-fibre-optique/" rel="noopener noreferrer" target="_blank"><span class="hover:!underline">Testez mon éligibilité à la Fibre Free</span><i class="icon icon-arrow-right-line m-auto ml-2 pr-2 laptop:text-24"></i></a></div></div></div></section><section class="flex flex-col items-center w-full py-8 laptop:py-16 px-4 laptop:px-8 desktop-lg:px-32 bg-white text-gray-900 py-16"><div class="flex flex-col items-center w-full"><h2 class="m-0 max-w-[960px] px-4 text-center text-28 font-bold laptop:px-8 laptop:text-32 text-32 laptop:text-48 max-w-[968px]">Des questions sur votre résiliation avant de passer chez Free ?</h2></div><div class="flex w-full flex-col items-center max-w-[1624px]"><div class="w-full laptop:max-w-[896px]"><ul class="flex flex-col w-full gap-4 mt-6 tablet:mt-10"><li class="list-none border border-gray-200 rounded-12 hover:border-gray-300 focus-within:[&:has(:focus-visible)]:outline focus-within:[&:has(:focus-visible)]:outline-offset-4 focus-within:[&:has(:focus-visible)]:outline-status-info text-gray-900 bg-white cursor-pointer"><div role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-0" class="pl-6 pr-4 py-3 flex justify-between items-center list-none tablet:py-4 focus:outline-none"><div class="flex items-center"><h3 class="font-montserrat font-semibold text-14 text-left tablet:text-16">Comment résilier mon abonnement box internet ?</h3></div><i class="icon icon-arrow-down-s-line text-24 transition-[transform]"></i></div><div class="h-0 overflow-hidden transition-[height] ease-in-out duration-[400ms]" style="height:0px"><div id="accordion-0" class="pl-6 pr-4 pb-3 text-14 tablet:pb-4 tablet:text-16"><p>Vous souhaitez résilier votre box internet, Bouygues Telecom, Orange, Red, SFR, Sosh et autres pour passer chez Free ? C’est simple, il vous suffit de demander la portabilité de votre numéro de téléphone fixe au moment de votre souscription et Free s’occupera pour vous des démarches de résiliation auprès de votre ancien opérateur. <br/> <br/> Vous pouvez sinon envoyer vous-même une lettre de résiliation (modèles gratuits ici) et demander un nouveau numéro de téléphone fixe quand vous passez chez Free. Dans tous les cas, Free prend en charge vos frais de résiliation auprès de votre ancien opérateur jusqu’à 100€ pour la souscription à une offre Freebox et 50€ pour une offre Box 5G.</p></div></div></li><li class="list-none border border-gray-200 rounded-12 hover:border-gray-300 focus-within:[&:has(:focus-visible)]:outline focus-within:[&:has(:focus-visible)]:outline-offset-4 focus-within:[&:has(:focus-visible)]:outline-status-info text-gray-900 bg-white cursor-pointer"><div role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-1" class="pl-6 pr-4 py-3 flex justify-between items-center list-none tablet:py-4 focus:outline-none"><div class="flex items-center"><h3 class="font-montserrat font-semibold text-14 text-left tablet:text-16">Est-ce coûteux de changer de fournisseur d’accès à internet ?</h3></div><i class="icon icon-arrow-down-s-line text-24 transition-[transform]"></i></div><div class="h-0 overflow-hidden transition-[height] ease-in-out duration-[400ms]" style="height:0px"><div id="accordion-1" class="pl-6 pr-4 pb-3 text-14 tablet:pb-4 tablet:text-16"><p>Si vous êtes encore engagé auprès de votre opérateur Internet, il est possible que vous ayez à vous acquitter de frais de résiliation et des mois d'engagement restants. Free vous rembourse jusqu’à 100€ de ces frais pour la souscription à une offre Freebox ou 50€ pour une offre Box 5G. Pour cela, il vous suffira d’avoir vos services Freebox activés ou reçu votre Box 5G. Il vous faudra également imprimer votre email de confirmation de souscription chez Free ainsi qu’une copie de votre facture de clôture attestant des frais de résiliation de votre précédent opérateur. Puis envoyez le tout par voie postale dans un délai de 4 mois suivant la réception de l’email de confirmation de souscription à l’adresse suivante : Offre préférentielle Free - 75 371 Paris Cedex 08</p></div></div></li><li class="list-none border border-gray-200 rounded-12 hover:border-gray-300 focus-within:[&:has(:focus-visible)]:outline focus-within:[&:has(:focus-visible)]:outline-offset-4 focus-within:[&:has(:focus-visible)]:outline-status-info text-gray-900 bg-white cursor-pointer"><div role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-2" class="pl-6 pr-4 py-3 flex justify-between items-center list-none tablet:py-4 focus:outline-none"><div class="flex items-center"><h3 class="font-montserrat font-semibold text-14 text-left tablet:text-16">Comment récupérer mon code R.I.O pour demander une portabilité de mon numéro fixe ?</h3></div><i class="icon icon-arrow-down-s-line text-24 transition-[transform]"></i></div><div class="h-0 overflow-hidden transition-[height] ease-in-out duration-[400ms]" style="height:0px"><div id="accordion-2" class="pl-6 pr-4 pb-3 text-14 tablet:pb-4 tablet:text-16"><p>Pour changer d’opérateur tout en conservant votre numéro de téléphone fixe actuel, il vous faudra fournir au moment de la souscription votre code de Relevé d’Identité Opérateur à 12 chiffres. Pour récupérer votre code R.I.O, il vous suffit d’appeler le 3179 (appel gratuit) depuis la ligne téléphonique de votre ancien opérateur.</p></div></div></li></ul></div></div></section><section class="flex flex-col items-center w-full py-8 laptop:py-16 px-4 !px-0 bg-gray-800 text-gray-50"><div class="flex flex-col items-center w-full"><h2 class="m-0 max-w-[960px] px-4 text-center text-28 font-bold laptop:px-8 laptop:text-32 laptop:mb-14 laptop:text-40">Changez dès maintenant pour une Freebox !</h2></div><div class="flex w-full flex-col items-center"><div class="mt-9 flex w-full flex-col items-center justify-center gap-9 px-8 tablet:gap-12 laptop:gap-14 laptop:px-16 desktop:px-32"><ul class="group m-0 flex list-none flex-col gap-7 p-0 tablet:flex-row tablet:flex-wrap tablet:justify-center laptop:w-full desktop-xl:gap-8 has-[>:nth-child(4):last-child]:max-w-3xl has-[>:nth-child(4):last-child]:desktop-lg:max-w-full"><li role="none" class="box-border flex h-[308px] w-[312px] cursor-pointer 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