サポート｜Samsung Japan 公式

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data-src="//images.samsung.com/is/image/samsung/assets/jp/2404/gnb/GalaxyS24_GNB_MO_168x136-1.png?$168_136_PNG$" data-desktop-alt="Galaxy S24" data-mobile-alt="Galaxy S24" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy S24</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/jp/smartphones/galaxy-a/galaxy-a55-5g-awesome-iceblue-128gb-docomo-sm-a556dlbbdcm/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy a55" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/gnb/Galaxy_A55_GNB_ice-blue.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy A55" data-mobile-alt="Galaxy A55" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/gnb/Galaxy_A55_GNB_ice-blue.png?$168_136_PNG$" data-desktop-alt="Galaxy A55" data-mobile-alt="Galaxy A55" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy A55</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/jp/tablets/galaxy-tab-s/galaxy-tab-s10-plus-gray-256gb-sm-x820nzaaxjp/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy tab s10 series" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">New</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2409/gnb/GNB_TS10-Series_168x136_mo-jp.png?$LazyLoad_Home_PNG$" data-desktop-alt="画面を指すSペンがある横モードのGalaxy Tab S10+（ギャラクシータブS10プラス）のフロント画面には、青色の背景画面が表示されている。その後ろに、やや重なったGalaxy Tab S10 Ultra（ギャラクシータブS10ウルトラ）が横モードで青色の背景画面を表示されている。" data-mobile-alt="画面を指すSペンがある横モードのGalaxy Tab S10+（ギャラクシータブS10プラス）のフロント画面には、青色の背景画面が表示されている。その後ろに、やや重なったGalaxy Tab S10 Ultra（ギャラクシータブS10ウルトラ）が横モードで青色の背景画面を表示されている。" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2409/gnb/GNB_TS10-Series_168x136_mo-jp.png?$168_136_PNG$" data-desktop-alt="画面を指すSペンがある横モードのGalaxy Tab S10+（ギャラクシータブS10プラス）のフロント画面には、青色の背景画面が表示されている。その後ろに、やや重なったGalaxy Tab S10 Ultra（ギャラクシータブS10ウルトラ）が横モードで青色の背景画面を表示されている。" data-mobile-alt="画面を指すSペンがある横モードのGalaxy Tab S10+（ギャラクシータブS10プラス）のフロント画面には、青色の背景画面が表示されている。その後ろに、やや重なったGalaxy Tab S10 Ultra（ギャラクシータブS10ウルトラ）が横モードで青色の背景画面を表示されている。" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Tab S10シリーズ</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/jp/watches/galaxy-watch/galaxy-watch-ultra-titanium-gray-lte-sm-l705fdajsjp/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy watch ultra" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">New</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2407/gnb/WatchUltra_GNB_mo_168x136.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy Watch Ultra" data-mobile-alt="Galaxy Watch Ultra" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2407/gnb/WatchUltra_GNB_mo_168x136.png?$168_136_PNG$" data-desktop-alt="Galaxy Watch Ultra" data-mobile-alt="Galaxy Watch Ultra" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Watch Ultra</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/jp/audio-sound/galaxy-buds/galaxy-buds3-pro-silver-sm-r630nzaaxjp/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy buds3 pro" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">New</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2407/gnb/HOME_Buds3Pro_GNB_168x136_mo.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy Buds3 Pro" data-mobile-alt="Galaxy Buds3 Pro" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/jp/2407/gnb/HOME_Buds3Pro_GNB_168x136_mo.png?$168_136_PNG$" data-desktop-alt="Galaxy Buds3 Pro" data-mobile-alt="Galaxy Buds3 Pro" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Buds3 Pro</p> </a> </li> </ul> <button class="nv00-gnb__featured-products-thumbnail-item--next"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-regular" href="#next-regular"></use> </svg> </button> </div> </div> </div> </li> </ul> <ul class="nv00-gnb__l0-menu-list right-menu" role="menubar"> <li class="nv00-gnb__l0-menu"> <a class="nv00-gnb__l0-menu-link" href="/jp/explore/" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="explore" role="menuitem"> トピックス </a> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support"> サポート <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </button> <div class="nv00-gnb__l1-menu-container right-side"> <p class="nv00-gnb__l1-menu-container-title">サポート</p> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="support:product help" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help"> 製品サポート <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/support/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:support home" role="menuitem"> サポートトップ </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/support/user-manuals-and-guide/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:manual and software" role="menuitem"> 取扱説明書ダウンロード </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/shop-faq/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help:shop faq" role="menuitem"> オンラインショップFAQ </a> </li> </ul> </div>  <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="support:repairs and warranty" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty"> 修理と保証 <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/mypage/myproducts/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty:book a repair" role="menuitem"> 修理を予約する </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/mypage/myrepair/track-repair/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:repairs and warranty:track my repair" role="menuitem"> 修理状況を追跡する </a> </li> </ul> </div>  <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="support:contact us" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact us"> お問合せ <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/support/mobile-devices/how-to-contact-us-about-galaxy-products/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact us:contact us" role="menuitem"> お問合せ先 </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/jp/support/#start-chat" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:contact us:chat with us" role="menuitem"> チャットでお問合せ </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread mobile-only"> </div> </div> </li> <li class="nv00-gnb__l0-menu"> <a class="nv00-gnb__l0-menu-link" href="/jp/business/" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="for business" role="menuitem"> 法人のお客様 </a> </li> </ul> </div> <div class="nv00-gnb__utility-wrap"> <div class="nv00-gnb__utility search"> <button class="nv00-gnb__utility-btn gnb__search-btn-js" an-tr="nv00_gnb-support main-l0-navigation2" an-ca="navigation" an-ac="gnb" an-la="search" aria-haspopup="true" aria-expanded="false"> <span class="hidden">検索する</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> </div> <div class="nv00-gnb__utility cart"> <a class="nv00-gnb__utility-btn js-global-cart-btn js-has-carturl" data-cart-url="https://shop.samsung.com/jp/cart" href="https://shop.samsung.com/jp/cart" an-tr="nv00_gnb--cart-depth1" an-ca="navigation" an-ac="gnb" an-la="cart" role="button"> <span class="hidden">カート</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#cart-bold" href="#cart-bold"></use> </svg> <span class="cart-in-number gnb-cart-count" aria-live="polite" style="display:none;"><span class="hidden">Number of Products : </span></span> </a> </div> <div class="nv00-gnb__utility before-login"> <a class="nv00-gnb__utility-btn mobile-only loginBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="login" aria-label="Manage Account" href="javascript:;" role="button"> <span class="hidden">ログイン/会員登録</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu desktop-only"> <a class="nv00-gnb__utility-user-menu-link loginBtn" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="sign in sign up" aria-label="sign in sign up" href="javascript:;" data-linkinfo="https://account.samsung.com/accounts/v1/DCGLJP/signInGate" role="menuitem"> ログイン/会員登録 </a> <p class="nv00-gnb__utility-user-menu-rewards"> <a href="/jp/why-samsung-account/" class="nv00-gnb__utility-user-menu-rewards-link" aria-label="Samsungアカウントを作る理由 Samsung Rewards" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="rewards"> Samsungアカウントを作る理由 <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </p> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="https://shop.samsung.com/jp/mypage/orders" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="orders" aria-label="orders" role="menuitem"> 注文確認 </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/jp/mypage/myproducts/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="product " aria-label="product " role="menuitem"> マイ製品リスト </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/jp/apps/samsung-members/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="members" aria-label="members" role="menuitem"> Members </a> </li> </ul> </div> <div class="nv00-gnb__utility after-login"> <a class="nv00-gnb__utility-btn mobile-only js-account" href="javascript:;" role="button" aria-label="Manage Account"> <span class="hidden">Manage Account</span> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </span> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu user desktop-only"> <a class="nv00-gnb__utility-user-menu-link js-user-name" href="https://account.samsung.com/membership/contents/profile/profile-gate" role="menuitem" aria-label="Manage Account"> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </span> <p class="user-name"></p> <p class="hidden">Manage Account</p> </a> <p class="nv00-gnb__utility-user-menu-rewards"> <a href="/jp/why-samsung-account/" class="nv00-gnb__utility-user-menu-rewards-link" aria-label="Samsungアカウントを作る理由 Samsung Rewards" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="rewards"> Samsungアカウントを作る理由 <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </p> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="my page" target="_self" aria-label="my page" href="/jp/mypage/" role="menuitem">マイページ</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="orders" target="_self" aria-label="orders" href="https://shop.samsung.com/jp/mypage/orders" role="menuitem">注文履歴</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="my products" target="_self" aria-label="my products" href="/jp/mypage/myproducts/" role="menuitem">マイ製品リスト </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="samsung rewards" target="_self" aria-label="samsung rewards" href="/jp/mypage/rewards/" role="menuitem">Samsungリワード</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="edit profile" target="_self" aria-label="edit profile" href="https://shop.samsung.com/jp/mypage/profile-setting/" role="menuitem">プロフィール設定<br /></a> </li> <li class="nv00-gnb__utility-user-menu"> <a href="javascript:;" class="nv00-gnb__utility-user-menu-link logoutBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="logout" aria-label="logout" role="menuitem">ログアウト</a> </li> </ul> </div> <div class="nv00-gnb__utility hamburger"> <button class="nv00-gnb__utility-btn" an-tr="nv00_gnb-gnb-navigation2" an-ca="navigation" an-ac="gnb" an-la="gnb:open" aria-expanded="false" aria-haspopup="true"> <span class="hidden">Navigation</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#menu-bold" href="#menu-bold"></use> </svg> </button> </div> </div> <div class="nv00-gnb__inner-wrap-looping--end" tabindex="0"></div> </div> <div class="nv00-gnb__dim-wrap" aria-hidden="true"></div> <form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLJP/signInGate"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id" value="39fz25of9x"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="JP"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.jp.json"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form>  <form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLJP/signOutGate"> <input type="hidden" name="client_id" value="39fz25of9x"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.jp.json"/> </form>  <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID" value="39fz25of9x"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="JP"/> <input type="hidden" name="languageCode" value="ja"/> <input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.jp.json"/> <input type="hidden" name="returnURL" id="joinReturnURL"/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL"/> </form>  <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID" value="39fz25of9x"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="JP"/> <input type="hidden" name="languageCode" value="ja"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form>  <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID" value="39fz25of9x"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="JP"/> <input type="hidden" name="languageCode" value="ja"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="製品数"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://shop.samsung.com"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson"/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn" value="Y"/> <input type="hidden" name="useNewAddToCartApi" id="useNewAddToCartApi"/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="https://account.samsung.com/accounts/v1/DCGLJP/signInGate"/> <input type="hidden" name="logoutURL" id="logoutURL" value="https://account.samsung.com/accounts/v1/DCGLJP/signOutGate"/> <input type="hidden" name="updateProfileURL" id="updateProfileURL" value="/jp/my-account/profile"/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore"/> <input type="hidden" name="countryCode" id="countryCode" value="JP"/> <input type="hidden" name="languageCode" id="languageCode" value="ja"/> <input type="hidden" name="loginAccountServiceId" id="loginAccountServiceId" value="39fz25of9x"/> <input type="hidden" name="emailActivationURL" id="emailActivationURL"/> <input type="hidden" name="shopIntegrationFlag" id="shopIntegrationFlag" value="Hybris"/> <input type="hidden" name="tieredPriceUseYn" id="tieredPriceUseYn"/> <input type="hidden" name="mySamsungRewardsTierType" id="mySamsungRewardsTierType"/> <input type="hidden" name="newMyRewardCurrencyConv" id="newMyRewardCurrencyConv"/> <input type="hidden" name="gnbMyAccountUrl" id="gnbMyAccountUrl" value="/jp/my-account/profile"/> <input type="hidden" name="loginValidateYnForGPv2" id="loginValidateYnForGPv2" value=""/> <div class="nv00-gnb__layer-popup-wrap"> <div class="nv00-gnb__layer-popup-looping--start" tabindex="0"></div> <div class="layer-popup gnb-layer_popup-js" id="layerEmptyCart"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">カートは空です。</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" an-tr="nv00_gnb-support main-cart popup-other_interaction" an-ca="other interaction" an-ac="cart is empty:OK" an-la="cart is empty:OK" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">ポップアップを閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js" id="layerInsufficientStock"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">申し訳ございません。こちらの製品は在庫がありません。</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">ポップアップを閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__remove-product gnb-layer_popup-js" id="layerRemoveProduct"> <p class="layer-popup__title">製品を削除する</p> <p class="layer-popup__desc">この製品を購入しなければ、ご指定のクーポンやプロモーションコードを使用することはできません。<br/>この製品を削除してよろしいですか？</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--outlined cta--black" aria-label="Accessibility Text"> お気に入りに移動する </button> <button class="cta cta--contained cta--black" aria-label="Accessibility Text"> 削除 </button> </div> <button class="layer-popup__close"> <span class="hidden">ポップアップを閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js gnb__popup-privacy" id="layerPrivacy"> <p class="layer-popup__title">プライバシーポリシー</p> <div class="layer-popup__checkbox-wrap"> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms"/> <label class="checkbox-v2__label" for="privacy-terms"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">samsung.comの<a href='/jp/info/privacy/' target='_blank' class='link-text' title="新しいウィンドウで開く">プライバシーポリシー</a>を読み、これに同意します。</span> </label> </div> <p class="layer-popup__checkbox-desc error" id="errorPrivacy">samsung.comに進むには、このボックスにチェックを入れてください。</p> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms2"/> <label class="checkbox-v2__label" for="privacy-terms2"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">下記の内容を含むSamsungのサービスアップデートを受け入れます。：</span></label></div><p class="layer-popup__checkbox-desc">samsung.comのサービスやマーケティング情報、新製品およびサービスのお知らせ、各種キャンペーン情報、ニュースレターなど</p> </div> <div class="layer-popup__cta-wrap"> <button id="privacyBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">samsung.comに移動します。</button> <button class="cta cta--contained cta--black login-leave-btn" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">ページを離れる</button> </div> <button class="layer-popup__close login-leave-btn" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">プライバシーポリシーを閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__popup-privacy gnb-layer_popup-js" id="layerPreference"> <p class="layer-popup__title">環境設定の確認</p> <p class="layer-popup__desc">お持ちの製品を設定すると、あなたに最適な製品をご提案します。</p> <div class="layer-popup__cta-wrap"> <button id="preferenceCheckBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">はい</button> <button id="privacyCloseBtn" class="cta cta--contained cta--black" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">後で</button> </div> <button class="layer-popup__close" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">環境設定を閉じる</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="nv00-gnb__layer-popup-looping--end" tabindex="0"></div> </div> </nav>  <input type="hidden" name="sc_gnb_searchURL" id="sc_gnb_searchURL" value="/jp/search"/> <input type="hidden" name="sc_gnb_placeholder" id="sc_gnb_placeholder" value="Galaxy Z Fold6"/> <input type="hidden" name="sc_gnb_aiSearchUseYn" id="sc_gnb_aiSearchUseYn" value="N"/> <input type="hidden" name="eppFlag" id="eppFlag" value="N"/>  <section class="gnb-search" role="dialog" aria-modal="true" style="display: none;"> <div class="gnb-search__dimmed"></div> <div class="gnb-search__looping--start" tabindex="0"></div> <div class="gnb-search__contents"> <h2 class="text-title">何かお探しですか</h2> <div class="gnb-search__search-wrap"> <form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off"> <fieldset> <legend>検索フォーム</legend> <div class="gnb-search__input-wrap"> <button type="button" class="gnb-search__input-btn--close"> <span class="hidden">閉じる</span> <svg class="icon" focusable="false"> <use xlink:href="#backward-bold" href="#backward-bold"></use> </svg> </button> <label class="hidden" for="gnb-search-keyword">Search Keyword</label> <input type="text" name="search" class="gnb-search__input" id="gnb-search-keyword" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:"/> <span class="gnb-search__placeholder">Galaxy Z Fold6</span>  <button type="button" class="gnb-search__input-btn--cancel" an-tr="search layer-support main-keyword delete-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword delete"> <span class="hidden">削除</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <button type="submit" class="gnb-search__input-btn--search" an-tr="search layer-support main-submit-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:keyword"> <span class="hidden">検索</span> <svg class="icon" focusable="false"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> <button type="button" class="gnb-search__input-btn--scan-barcode"> <span class="hidden">Scan Barcode</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#barcode-regular" href="#barcode-regular"></use> </svg> </button> </div> </fieldset> </form> <div class="gnb-search__result-wrap gnb-search__result-wrap--hide" style="overflow: auto;"> <div class="gnb-search__no-suggestions gnb-search__no-suggestions--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">NO SUGGESTIONS</h3> </div> </div> <div class="gnb-search__related gnb-search__related--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">おすすめ検索</h3> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> <div class="gnb-search__popular-keyword gnb-search__popular-keyword--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">人気のキーワード</h3> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> <div class="gnb-search__history gnb-search__history--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">検索履歴</h3> <button class="gnb-search__btn--history-clear" an-tr="search layer-support main-clear all-search" an-ca="search" an-ac="search layer" an-la="search history:clear all"> すべて消去 </button> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> </div> </div>  <div class="gnb-search__chip-wrap" role="list"> <h3 class="hidden">recommended search</h3> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy z fold6">Galaxy Z Fold6</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy z flip6">Galaxy Z Flip6</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy a55 5g">Galaxy A55 5G</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy buds3">Galaxy Buds3</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy watch ultra">Galaxy Watch Ultra</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy watch7">Galaxy Watch7</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy harajuku">Galaxy Harajuku</a> </div> </div> <button class="gnb-search__btn--close" an-tr="search layer-support main-close-search" an-ca="search" an-ac="search layer" an-la="close"> <span class="hidden">閉じる</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use> </svg> </button> </div> <div class="gnb-search__looping--end" tabindex="0"></div> </section>  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data-topic-type="downloads" an-tr="su20_product support-support main-image-link" an-ca="support content click" an-ac="feature" an-la="solutions:downloads"> <span class="topics__link-icon"> <svg focusable="false" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 122 122" xml:space="preserve"> <g> <g> <path d="M39,84h43v-2H39V84z M82,54H72V38c0-1.1-0.9-2-2-2H50c-1.1,0-2,0.9-2,2v16H38c-1.1,0-1,0.899-1,2 c0,0,0.4,0.4,1,1.1c3.8,4.3,18,18.9,18,18.9c1,1,2,1.999,4,1.999S62.999,77,64,76c0,0,15.2-14.7,19.101-19C83.7,56.3,84,56,84,56 C84,54.899,83.101,54,82,54z M63.1,73.8c-0.799,0.8-1.6,1.801-3.1,1.801c-1.6,0-2.3-1.001-3.1-1.801L40,56h10l0,0V39 c0-0.6,0.4-1,1-1h18c0.6,0,1,0.4,1,1c0,0,0,17.1,0,17h10.999L63.1,73.8z"/> </g> </g> </svg> </span> <span class="topics__link-text"> 取扱説明書ダウンロード </span> <span class="topics__link-more">詳しく <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </span> </a> </li> <li class="topics__item"> <a class="topics__link" href="/jp/support/newsalert/" title="詳しく" data-link-type="link" data-topic-type="centre" an-tr="su20_product support-support main-image-link" an-ca="support content click" an-ac="feature" an-la="solutions:newsalert"> <span class="topics__link-icon"> <svg focusable="false" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 122 122" xml:space="preserve"> <g> <g> <path d="M60,47c-5.5,0-10,4.5-10,10c0,5.5,4.5,10,10,10c5.499,0,10-4.5,10-10C70,51.4,65.499,47,60,47z M60,65 c-4.4,0-8-3.601-8-8c0-4.399,3.6-8,8-8c4.399,0,7.999,3.6,7.999,8C67.999,61.399,64.399,65,60,65z M60,36c-11.6,0-21,9.2-21,20.6 C39,69.5,60,84,60,84s20.999-14.5,20.999-27.4C80.999,45.2,71.6,36,60,36z M60,82c0,0-19-13.3-19-25.2c0-10.4,8.5-18.8,19-18.8 c10.499,0,19,8.5,19,18.9C79,68.8,60,82,60,82z"/> 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an-ac="feature" an-la="product support:carrier:docomo"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10001-123814996?$ORIGIN_PNG$" alt="docomo"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10001-123814996?$ORIGIN_PNG$" alt="docomo"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> <li class="select-product__item"> <a href="javascript:void(0)" class="select-product__link sdf-comp-carrier-button" data-iacode="10001" data-carriercode="10002" data-carriername="au" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:carrier:au"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10002-123815000?$ORIGIN_PNG$" alt="au on"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10002-123815000?$ORIGIN_PNG$" alt="au on"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> <li class="select-product__item"> <a href="javascript:void(0)" class="select-product__link sdf-comp-carrier-button" data-iacode="10001" data-carriercode="10009" data-carriername="Rakuten Mobile" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:carrier:rakuten mobile"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10009-183185580?$ORIGIN_PNG$" alt="Rakuten PC on"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10009-183185580?$ORIGIN_PNG$" alt="Rakuten PC on"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> <li class="select-product__item"> <a href="javascript:void(0)" class="select-product__link sdf-comp-carrier-button" data-iacode="10001" data-carriercode="10007" data-carriername="UQ mobile" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:carrier:uq mobile"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10007-170261138?$ORIGIN_PNG$" alt="UQ mobile"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10007-170261138?$ORIGIN_PNG$" alt="UQ mobile"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> <li class="select-product__item"> <a href="javascript:void(0)" class="select-product__link sdf-comp-carrier-button" data-iacode="10001" data-carriercode="10006" data-carriername="J:COM" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:carrier:j:com"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10006-169444183?$ORIGIN_PNG$" alt="J:COM"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10006-169444183?$ORIGIN_PNG$" alt="J:COM"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> <li class="select-product__item"> <a href="javascript:void(0)" class="select-product__link sdf-comp-carrier-button" data-iacode="10001" data-carriercode="10003" data-carriername="Soft Bank" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:carrier:soft bank"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10003-123815004?$ORIGIN_PNG$" alt="Soft Bank on"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10003-123815004?$ORIGIN_PNG$" alt="Soft Bank on"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> <li class="select-product__item"> <a href="javascript:void(0)" class="select-product__link sdf-comp-carrier-button" data-iacode="10001" data-carriercode="10004" data-carriername="その他" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:carrier:etc"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10004-123815008?$ORIGIN_PNG$" alt="etc on"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10004-123815008?$ORIGIN_PNG$" alt="etc on"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> </ul> <button type="button" class="select-product__close sdf-comp-topic-close-button"> <span class="hidden">閉じる</span> <svg class="icon" focusable="false"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="select-product select-product-downloads sdf-comp-category-group-panel sdf-comp-category-group-downloads" data-topic-type="downloads"> <h3 class="select-product__headline"> <span class="hidden">"ソリューション&ヒント"を確認するモデル名を選択</span> </h3> <ul class="select-product__list sdf-comp-carrier-list-panel"> <li class="select-product__item"> <a href="javascript:void(0)" class="select-product__link sdf-comp-carrier-button" data-iacode="10001" data-carriercode="10001" data-carriername="docomo" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:carrier:docomo"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10001-123814996?$ORIGIN_PNG$" alt="docomo"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10001-123814996?$ORIGIN_PNG$" alt="docomo"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> <li class="select-product__item"> <a href="javascript:void(0)" class="select-product__link sdf-comp-carrier-button" data-iacode="10001" data-carriercode="10002" data-carriername="au" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:carrier:au"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10002-123815000?$ORIGIN_PNG$" alt="au on"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10002-123815000?$ORIGIN_PNG$" alt="au on"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> <li class="select-product__item"> <a href="javascript:void(0)" class="select-product__link sdf-comp-carrier-button" data-iacode="10001" data-carriercode="10009" data-carriername="Rakuten Mobile" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:carrier:rakuten mobile"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10009-183185580?$ORIGIN_PNG$" alt="Rakuten PC on"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10009-183185580?$ORIGIN_PNG$" alt="Rakuten PC on"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> <li class="select-product__item"> <a href="javascript:void(0)" class="select-product__link sdf-comp-carrier-button" data-iacode="10001" data-carriercode="10007" data-carriername="UQ mobile" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:carrier:uq mobile"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10007-170261138?$ORIGIN_PNG$" alt="UQ mobile"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10007-170261138?$ORIGIN_PNG$" alt="UQ mobile"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> <li class="select-product__item"> <a href="javascript:void(0)" class="select-product__link sdf-comp-carrier-button" data-iacode="10001" data-carriercode="10006" data-carriername="J:COM" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:carrier:j:com"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10006-169444183?$ORIGIN_PNG$" alt="J:COM"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10006-169444183?$ORIGIN_PNG$" alt="J:COM"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> <li class="select-product__item"> <a href="javascript:void(0)" class="select-product__link sdf-comp-carrier-button" data-iacode="10001" data-carriercode="10003" data-carriername="Soft Bank" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:carrier:soft bank"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10003-123815004?$ORIGIN_PNG$" alt="Soft Bank on"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10003-123815004?$ORIGIN_PNG$" alt="Soft Bank on"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> <li class="select-product__item"> <a href="javascript:void(0)" class="select-product__link sdf-comp-carrier-button" data-iacode="10001" data-carriercode="10004" data-carriername="その他" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:carrier:etc"> <div class="image"> <img class="image__preview" src="//images.samsung.com/is/image/samsung/jp-10004-123815008?$ORIGIN_PNG$" alt="etc on"/> <img class="image__main lazy-load" data-src="//images.samsung.com/is/image/samsung/jp-10004-123815008?$ORIGIN_PNG$" alt="etc on"/> </div> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> </li> </ul> <button type="button" class="select-product__close sdf-comp-topic-close-button"> <span class="hidden">閉じる</span> <svg class="icon" focusable="false"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div> <div class="find-category-wrap" style="display: none;">  <div class="find-category find-category--download"> <div class="find-category__step find-category__step--listing sdf-comp-step-panel-type"> <div class="find-category__title"> <a class="find-category__name" href="javascript:void(0);" role="button" aria-disabled="true"> <strong class="find-category__name-text">タイプ</strong> <span class="find-category__name-selected"></span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> </a> </div> <div class="find-category__listing-wrap sdf-comp-category-type-panel"> <div class="find-category__loading sdf-comp-loading"><span class="hidden">現在ロード中</span></div> <ul class="find-category__listing sdf-comp-item-list" role="listbox"> <li class="find-category__item" role="presentation" data-sdf-template="categoryItemList @ items" data-sdf-repeat.item="{{items}}"> <a class="find-category__link" href="javascript:void(0);" title="" role="option" aria-selected="false" data-code="{{item.code}}" data-taggingname="{{item.taggingName}}" data-sdf-attr.data-path="{{item.pathName}}" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:{{item.taggingCategory}}:{{item.taggingName}}">{{item.name}}</a> </li> </ul> <div class="find-category__listing find-category__listing--no-result sdf-comp-no-result"> <div class="find-category__no-result"> <p class="find-category__no-result-text">検索結果がありません。</p> </div> </div> </div> </div> <div class="find-category__step find-category__step--listing sdf-comp-step-panel-subtype"> <div class="find-category__title"> <a class="find-category__name" href="javascript:void(0);" role="button" aria-disabled="true"> <strong class="find-category__name-text">サブタイプ</strong> <span class="find-category__name-selected"></span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> </a> </div> <div class="find-category__listing-wrap sdf-comp-category-subtype-panel"> <div class="find-category__loading sdf-comp-loading"><span class="hidden">現在ロード中</span></div> <ul class="find-category__listing sdf-comp-item-list" role="listbox"></ul> <div class="find-category__listing find-category__listing--no-result sdf-comp-no-result"> <div class="find-category__no-result"> <p class="find-category__no-result-text">検索結果がありません。</p> </div> </div> </div> </div> <div class="find-category__step find-category__step--sort sdf-comp-step-panel-model-selection"> <div class="find-category__step-search-wrap"> <fieldset> <legend>search area</legend> <div class="support-input__wrap js-inptext-wrap s-search"> <label class="support-input__label" for="findCategoryModel1">モデルを入力します</label> <input class="support-input__input sdf-comp-search-keyword-input" type="text" id="findCategoryModel1" autocomplete="off"/> <button class="support-input__search sdf-comp-search-button" type="submit" an-tr="su20_product support-support main-field-search" an-ca="support content click" an-ac="feature" an-la="product support:suggested searches:"> <span class="hidden">検索</span> <svg class="icon" focusable="false"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> </div> </fieldset> <div class="find-category__search-result sdf-comp-model-search-result-panel"> <ul class="model-search__list sdf-comp-item-list"> <li class="model-search__item" data-sdf-template="modelSearchItemList @ modelList" data-sdf-repeat.model="{{modelList}}"> <a data-sdf-attr.href="{{model.linkUrl}}" class="model-search__product sdf-comp-model-link" data-modelcode="{{model.modelCode}}" data-modelname="{{model.modelName}}" data-marketingname="{{model.marketingName}}" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:model:{{model.taggingModelCode}}"> <span class="search__result-text"> {{model.displayName}} ({{model.displayModelCode}}) </span> </a> </li> </ul> </div> </div> <a href="#" class="find-category__find-number sdf-comp-find-model-popup-link" an-tr="su20_product support-support main-text-model code" an-ca="support content click" an-ac="feature" an-la="find model number"> モデル名はお分かりですか？ </a> <div class="find-category__title"> <a class="find-category__name" href="javascript:void(0);" role="button" aria-disabled="false"> <strong class="find-category__name-text">並び順</strong> <span class="find-category__name-selected"></span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <span class="hidden" data-global-text='{"Expand":"クリックして、展開します","Collapse":"クリックして、折りたたみます"}'> クリックして、展開します </span> </a> <ul class="find-category__sorting sdf-comp-sort-order-panel" role="listbox"> <li class="find-category__item" role="presentation"> <a class="find-category__link" href="javascript:void(0);" role="option" aria-selected="false" data-sort-key="A">A～Z</a> </li> <li class="find-category__item" role="presentation"> <a class="find-category__link find-category__link--active" href="javascript:void(0);" role="option" aria-selected="true" data-sort-key="H">ヒット</a> </li> <li class="find-category__item" role="presentation"> <a class="find-category__link" href="javascript:void(0);" role="option" aria-selected="false" data-sort-key="L">最新</a> </li> </ul> </div> <div class="find-category__listing-wrap sdf-comp-model-list-panel"> <div class="find-category__loading sdf-comp-loading"><span class="hidden">現在ロード中</span></div> <ul class="find-category__listing sdf-comp-item-list" role="listbox"> <li class="find-category__item" role="presentation" data-sdf-template="modelItemList @ items" data-sdf-repeat.model="{{items}}"> <a class="find-category__link" href="javascript:void(0);" title="" role="option" aria-selected="false" data-modelcode="{{model.modelCode}}" data-modelname="{{model.modelName}}" data-taggingname="{{model.taggingName}}" data-pvitype="{{model.taggingTypeName}}" data-pvisubtype="{{model.taggingSubTypeName}}" an-tr="su20_product support-support main-select-details" an-ca="support content click" an-ac="feature" an-la="product support:model:{{model.taggingModelCode}}">{{model.displayName}}</a> </li> </ul> <div class="find-category__listing find-category__listing--no-result sdf-comp-no-result"> <div class="find-category__no-result"> <p class="find-category__no-result-text">検索結果がありません。</p> </div> </div> </div> </div> <div class="find-category__step find-category__step--result sdf-comp-step-panel-model-info"> <div class="find-category__product-wrap sdf-comp-selected-model-panel"> <div class="find-category__product" data-sdf-template="selectedModelInfo @ model"> <div class="find-category__product-img find-category__product-img--none" data-sdf-test="{{model.noResult}}"> <div class="find-category__no-result"> <p class="find-category__no-result-text">No Product<br/>Image</p> </div> </div> <div data-sdf-test="{{model.withResult}}" data-sdf-unwrap="true"> <div data-sdf-attr.class="find-category__product-img"> <div data-sdf-attr.class="image"> <img data-sdf-attr.class="image__preview lazy-load responsive-img" data-desktop-src="{{model.desktopPreviewImageUrl}}" data-mobile-src="{{model.mobilePreviewImageUrl}}" alt="{{model.displayName}}"/> <img data-sdf-attr.class="image__main lazy-load responsive-img" data-desktop-src="{{model.desktopImageUrl}}" data-mobile-src="{{model.mobileImageUrl}}" alt="{{model.displayName}}"/> </div> </div> <div class="find-category__model-name"> {{model.displayName}} <span class="find-category__model-id">{{model.modelCode}}</span> </div> <a class="cta cta--outlined cta--black" href="{{model.supportPdpUrl}}" title="{{model.displayName}}" data-modelcode="{{model.modelCode}}" data-modelname="{{model.modelName}}" data-taggingname="{{model.taggingName}}" data-pvitype="{{model.taggingTypeName}}" data-pvisubtype="{{model.taggingSubTypeName}}" an-tr="su20_product support-support main-button-link" an-ca="support content click" an-ac="feature" an-la="product support:model:{{model.taggingModelCode}}:view">選択 </a> </div> </div> </div> </div> </div>  </div> <div class="jp-support-product-hero__layer-popup sdf-comp-find-model-popup" role="dialog" tabindex="0" aria-modal="true">  <div class="layer-popup"> <div class="layer-popup__inner"> <div class="layer-popup__contents"> <div class="find-model__select-wrap"> <h2 class="find-model__title">モデル名はお分かりですか？</h2> <p class="find-model__desc">モデル名を探す方法でお困りですか？以下のメニューから<br/>製品を選択してください。そうすると、モデル名の位置の確認が出来ます。</p> <div class="find-model__select"> <ul class="find-model__select-list"> <li class="find-model__select-item sdf-comp-fmm-category-group-panel"> <em class="find-model__select-title">タイプ</em> <div class="find-model__select-menu"> <div class="menu filled"> <select class="menu__select sdf-comp-category-select-box" data-default-message="" tabindex="-1"> <option data-sdf-template="fmmCategoryItemList @ items" data-sdf-repeat.ia="{{items}}" value="{{ia.code}}">{{ia.name}}</option> </select> <button class="menu__select-field sdf-comp-category-select-button" aria-haspopup="listbox" aria-expanded="false"> <span class="menu__select-field-text"></span> <svg class="menu__select-field-icon down" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="menu__select-field-icon up" focusable="false"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> </div> </div> </li> <li class="find-model__select-item sdf-comp-fmm-category-type-panel"> <em class="find-model__select-title">サブタイプ</em> <div class="find-model__select-menu"> <div class="menu filled"> <select class="menu__select sdf-comp-category-select-box" data-default-message="" tabindex="-1"></select> <button class="menu__select-field sdf-comp-category-select-button" aria-haspopup="listbox" aria-expanded="false"> <span class="menu__select-field-text"></span> <svg class="menu__select-field-icon down" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="menu__select-field-icon up" focusable="false"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> </div> </div> </li> <li class="find-model__select-item sdf-comp-fmm-category-subtype-panel"> <em class="find-model__select-title">カテゴリー</em> <div class="find-model__select-menu"> <div class="menu filled"> <select class="menu__select sdf-comp-category-select-box" data-default-message="" tabindex="-1"></select> <button class="menu__select-field sdf-comp-category-select-button" aria-haspopup="listbox" aria-expanded="false"> <span class="menu__select-field-text"></span> <svg class="menu__select-field-icon down" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="menu__select-field-icon up" focusable="false"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> </div> </div> </li> </ul> </div> </div> <div class="find-model__info-wrap sdf-comp-found-model-panel"> <div data-sdf-attr.class="find-model__swiper" data-sdf-template="foundModelInfo @ model"> <div data-sdf-attr.class="find-model__swiper-list swiper-container basic-swiper sdf-comp-found-model-swiper" data-swiper-option='{ "slidesPerView":1, "keepWrapper":true, "autoHeight":true, "loop":false, "pagination":true, "componentEl":".find-model__info-wrap", "followFinger":{{model.multiImage}} }'> <button type="button" class="swiper-button-prev"> <span class="hidden">前のページ</span> <svg class="icon" focusable="false"> <use xlink:href="#previous-bold" href="#previous-bold"></use> </use> </svg> </button> <div data-sdf-attr.class="swiper-wrapper"> <div data-sdf-repeat.image="{{model.images}}" data-sdf-attr.class="find-model__item swiper-slide"> <div class="find-model__item-image"> <div data-sdf-attr.class="image"> <img class="image__preview lazy-load" data-src="{{image.previewSrc}}" alt="{{image.altText}}"/> <img class="image__main lazy-load" data-src="{{image.src}}" alt="{{image.altText}}"/> </div> </div> <div class="find-model__item-text">{{image.description}}</div> </div> </div> <button type="button" class="swiper-button-next"> <span class="hidden">次のページ</span> <svg class="icon" focusable="false"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </button> <div data-sdf-attr.class="indicator dot-indicator sdf-comp-found-model-indicator-panel" data-indicator-data='{ "type": "dot-indicator", "autoRolling": false, "infiniteRolling": false }'> <div class="indicator-wrap"> <div class="indicator__list-wrap"> <div data-sdf-attr.class="indicator__list" role="tablist"> <button data-sdf-repeat.image="{{model.images}}" data-sdf-attr.class="indicator__item" role="tab" data-indicator-delay=""> <span class="indicator__dot-wrap"> <span class="indicator__dot"> <span class="indicator__dot-inner"></span> </span> <span class="hidden">{{image.altText}}</span> </span> </button> </div> </div> </div> </div> </div> </div> </div> </div> <button type="button" class="layer-popup__close"> <span class="hidden">閉じる</span> <svg class="icon" focusable="false"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div>  </div> </section> </div> <div class="su-g-link-card aem-GridColumn aem-GridColumn--default--12"> <div class="su11-link-card none none button-theme--underline bg-white " id="quicklink"> <div class="su11-link-card__wrap"> <h2 class="su11-link-card__headline-text">追加情報を検索</h2> <div class="su11-link-card__list su11-link-card__swiper"> <div class="su11-link-card__list-wrap "> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> オンライン修理予約サービス <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/MWO_Me87m_arti.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/MWO_Me87m_arti.png?$LazyLoad_Home_PNG$" alt="Galaxy公式サポートサイト「MyPage」はこちら"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/MWO_Me87m_arti.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/MWO_Me87m_arti.png?$48_48_PNG$" alt="Galaxy公式サポートサイト「MyPage」はこちら"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">「サポートセンターからの折り返し電話予約」「Galaxy Harajuku来店予約」「宅配による修理のお申し込み」が可能です。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="/jp/mypage/myproducts/" target="_blank" role="button" aria-label="お申込み : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:mypage:learn more"> お申込み <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="/jp/support/mobile-devices/common-inquiries-with-your-service/" target="_blank" role="button" aria-label="関連FAQ : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:mypage:your service faq"> 関連FAQ <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> 店頭修理をご希望の方はこちら <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/damage03.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/damage03.png?$LazyLoad_Home_PNG$" alt="店頭修理をご希望の方はこちら"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/damage03.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/damage03.png?$48_48_PNG$" alt="店頭修理をご希望の方はこちら"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">全国14店舗のドコモショップ内、ドコモショップ「Galaxyリペアコーナー」とGalaxy Harajukuの地下1階では、店頭での点検・修理を実施しています。<br /><br />修理目安時間：60分　※Foldableシリーズは80分<br />下記より事前来店予約をお願いします。<br /></div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="/jp/support/mobile-devices/galaxy-harajuku-restore/" target="_blank" role="button" aria-label="Galaxy Harajuku 修理お申込み : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:galaxy harajuku restore:learn more"> Galaxy Harajuku 修理お申込み <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="//www.docomo.ne.jp/support/repair_shop/galaxyrepair.html" target="_blank" role="button" aria-label="ドコモショップ「Galaxyリペアコーナー」修理お申込み : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:galaxy harajuku restore:learn more"> ドコモショップ「Galaxyリペアコーナー」修理お申込み <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> データ保存修理について <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/global/support/samcol/centros_de_servicio_0.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/global/support/samcol/centros_de_servicio_0.png?$LazyLoad_Home_PNG$" alt="データ保存修理について"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/global/support/samcol/centros_de_servicio_0.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/global/support/samcol/centros_de_servicio_0.png?$48_48_PNG$" alt="データ保存修理について"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">修理受付時のオプションサービスについてご案内致します。<br /><br />対象は、<br />Rakuten Mobile社モデル / Galaxy (SIMフリー）<br />スマートフォン / タブレットになります<br /></div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="/jp/support/mobile-devices/about-data-storage-repair/" target="_blank" role="button" aria-label="詳しく : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:rakuten data hold on repaire:learn more"> 詳しく <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> 安心保証のGalaxy Care </h3> <div class="su11-link-card__list-item-description">万が一に備えるモバイル端末保証サービス「Galaxy Care」は、あなたのGalaxyをあらゆる損傷から守ります。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/jp/explore/hint/galaxy-care/" target="_self" aria-label="詳しく" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:galaxy care:learn more"> ご加入はこちらから </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> 製品保証規定について <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-warranty.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-warranty.png?$LazyLoad_Home_PNG$" alt="製品保証について"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-warranty.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-warranty.png?$48_48_PNG$" alt="製品保証について"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">製品保証についてご案内致します。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/jp/support/warranty/" target="_self" aria-label="詳しく" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:warranty:learn more"> 詳しく </a> </span> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="//www.samsung.com/jp/support/mobile-devices/about-discontinued-products-for-manufacturer-brand-repair/" target="_self" aria-label="保守期限一覧はこちら" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:warranty:learn more"> 保守期限一覧はこちら </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Galaxy Fold・Galaxy Z Flip プレミアムデスク <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/board-notice-road-sign-causion-324e00dd17bd5132-128x128.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/board-notice-road-sign-causion-324e00dd17bd5132-128x128.png?$LazyLoad_Home_PNG$" alt="Galaxy Fold・Galaxy Z Flip プレミアムデスク"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/board-notice-road-sign-causion-324e00dd17bd5132-128x128.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/board-notice-road-sign-causion-324e00dd17bd5132-128x128.png?$48_48_PNG$" alt="Galaxy Fold・Galaxy Z Flip プレミアムデスク"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Galaxy Fold・Galaxy Z Flip プレミアムデスクについてご案内致します。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/jp/support/mobile-devices/contact-for-galaxy-z-flip-and-galaxy-fold/" target="_self" aria-label="詳しく" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:contact for galaxy z flip and galaxy fold:learn more"> 詳しく </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> よくある質問カテゴリー一覧 <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-battery1.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-battery1.png?$LazyLoad_Home_PNG$" alt="よくある質問カテゴリー一覧"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-battery1.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-battery1.png?$48_48_PNG$" alt="よくある質問カテゴリー一覧"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">お探しのFAQをカテゴリーからご確認ください。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="/jp/support/mobile-devices/faq-category-list/" target="_blank" role="button" aria-label="詳しく : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:faq category list:learn more"> 詳しく <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> バッテリー <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/galaxy-battery-icon-pc.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/galaxy-battery-icon-pc.png?$LazyLoad_Home_PNG$" alt="バッテリー"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/galaxy-battery-icon-pc.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/galaxy-battery-icon-pc.png?$48_48_PNG$" alt="バッテリー"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">バッテリーの寿命を延ばす正しい使用方法と充電方法をご覧ください。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/jp/support/galaxy-battery/" target="_self" aria-label="詳しく" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:galaxy battery:learn more"> 詳しく </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> 無料修理規定 <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/repair-svc-results.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/repair-svc-results.png?$LazyLoad_Home_PNG$" alt="無料修理規定"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/repair-svc-results.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/repair-svc-results.png?$48_48_PNG$" alt="無料修理規定"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">無料修理規定についてご案内致します。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="//images.samsung.com/is/content/samsung/p5/jp/support/pdf/freecharge.pdf" target="_blank" role="button" aria-label="詳しく : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:freecharge:learn more"> 詳しく <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> AKG製品の取扱説明書 <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/Home_addInfo_News.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/Home_addInfo_News.png?$LazyLoad_Home_PNG$" alt="AKG製品の取扱説明書"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/Home_addInfo_News.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/Home_addInfo_News.png?$48_48_PNG$" alt="AKG製品の取扱説明書"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">AKG製品の取扱説明書についてご案内致します。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="/jp/support/mobile-devices/akg-product-manual-pages/" target="_blank" role="button" aria-label="詳しく : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:akg product manual pages:learn more"> 詳しく <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Windows Update情報 <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/Home_addInfo_Windows_mobile.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/Home_addInfo_Windows_mobile.png?$LazyLoad_Home_PNG$" alt="Windows Update情報"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/Home_addInfo_Windows_mobile.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/Home_addInfo_Windows_mobile.png?$48_48_PNG$" alt="Windows Update情報"/> </div> </div> </h3> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/jp/support/Windows10_Update/" target="_self" aria-label="Windows10アップデートのご案内" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:windows update:learn more"> Windows10アップデートのご案内 </a> </span> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/jp/support/windows10s/" target="_self" aria-label="Windows10Sサポートモデル情報" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:windows update:learn more"> Windows10Sサポートモデル情報 </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> データ移行について(Smart Switch) <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-data-mig.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-data-mig.png?$LazyLoad_Home_PNG$" alt="データ移行について(Smart Switch)"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-data-mig.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-data-mig.png?$48_48_PNG$" alt="データ移行について(Smart Switch)"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">スマホアプリ（Smart Switch Mobile）またはパソコンソフト（Smart Switch PC）を経由して新しいGalaxyへ簡単にデータを転送できます。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/jp/apps/smart-switch/" target="_self" aria-label="詳しく" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:smart switch:learn more"> 詳しく </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> バッテリー安全への取り組み <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-battery.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-battery.png?$LazyLoad_Home_PNG$" alt="バッテリー安全への取り組み"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-battery.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-battery.png?$48_48_PNG$" alt="バッテリー安全への取り組み"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Samsungは安全に対して万全を期すため、<br /><br />様々な取り組みを行っています。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/jp/explore/hint/safty-battery-test/" target="_self" aria-label="詳しく" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:safty battery test:learn more"> 詳しく </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Display製品情報 <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-displayinfo.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-displayinfo.png?$LazyLoad_Home_PNG$" alt="Display製品情報"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-displayinfo.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-displayinfo.png?$48_48_PNG$" alt="Display製品情報"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Displayは日本で販売完了しております。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/jp/support/mobile-devices/sales-completion-display/" target="_self" aria-label="詳しく" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:sales completion display:learn more"> 詳しく </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> リサイクル情報はこちら <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-recycling.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-recycling.png?$LazyLoad_Home_PNG$" alt="リサイクル情報はこちら"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-recycling.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-recycling.png?$48_48_PNG$" alt="リサイクル情報はこちら"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">製品に応じたリサイクル情報です。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="//www.samsung.com/jp/support/tv-audio-video/about-environmental-activities-of-recycling/" target="_self" aria-label="リサイクル－環境活動" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:recycleofhome:learn more"> リサイクル－環境活動 </a> </span> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="//www.samsung.com/jp/support/tv-audio-video/about-collection-of-products-with-built-in-lithium-ion-batteries/" target="_self" aria-label="リサイクル－環境活動" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:recycleofhome:learn more"> バッテリー回収 </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> 重要なお知らせ <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-notice.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-notice.png?$LazyLoad_Home_PNG$" alt="重要なお知らせ"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-notice.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/jp-addinfo-notice.png?$48_48_PNG$" alt="重要なお知らせ"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">長年、サムスン製品(液晶テレビ・洗濯機等)をご愛用いただいているお客様へ</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="//images.samsung.com/is/content/samsung/assets/jp/support/Notice-of-end-of-recall.pdf" target="_blank" role="button" aria-label="詳しく : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:recall new:learn more"> 詳しく <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Samsungサービス利用規約：データのバックアップと削除 <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/data-backup.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/data-backup.png?$LazyLoad_Home_PNG$" alt="Samsungサービス：利用規約データのバックアップと削除"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/data-backup.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/data-backup.png?$48_48_PNG$" alt="Samsungサービス：利用規約データのバックアップと削除"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Samsungの最新のサービス規約とデータのバックアップ及び削除のポリシーを確認してください。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="/jp/support/mobile-devices/data-backup-deletion-tnc/" target="_blank" role="button" aria-label="詳しく : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:data backup deletion tnc:learn more"> 詳しく <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> SmartThings FAQ <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/smartthings.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/smartthings.png?$LazyLoad_Home_PNG$" alt="SmartThings FAQ"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/smartthings.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/smartthings.png?$48_48_PNG$" alt="SmartThings FAQ"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">SmartThingsを使ってお使いのデバイスとの接続方法をお調べいただけます。詳細はトラブルシューティングとFAQをご確認ください。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="/jp/support/model/SMART-THINGS/" target="_blank" role="button" aria-label="詳しく : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:smartthings faq:learn more"> 詳しく <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> スマートフォン修理規定 <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/repair-svc-results.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/repair-svc-results.png?$LazyLoad_Home_PNG$" alt="スマートフォン修理規定"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/repair-svc-results.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/repair-svc-results.png?$48_48_PNG$" alt="スマートフォン修理規定"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">スマートフォン修理規定についてご案内致します。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="/jp/support/mobile-devices/repair-regulations/" target="_blank" role="button" aria-label="詳しく : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:repair regulations:learn more"> 詳しく <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Samsungアカウントを安全に保つ <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/samsung-account_newicon_pc.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/samsung-account_newicon_pc.png?$LazyLoad_Home_PNG$" alt="Samsungアカウントを安全に保つ"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/samsung-account_newicon_pc.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/samsung-account_newicon_pc.png?$48_48_PNG$" alt="Samsungアカウントを安全に保つ"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">二段階認証を設定する. サインインにパスワードと別の認証方法を要求して、アカウントを保護します。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="https://account.samsung.com/membership/guide/2step/" target="_blank" role="button" aria-label="詳しく : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:membership guide 2step:learn more"> 詳しく <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> メンテナンスモード <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/dotcom/mobile/december/dec-002---how-to-use-galaxy-maintenance-mode-to-secure-your-device-when-a-repair-is-in-progress/maintenance-mode2.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/dotcom/mobile/december/dec-002---how-to-use-galaxy-maintenance-mode-to-secure-your-device-when-a-repair-is-in-progress/maintenance-mode2.png?$LazyLoad_Home_PNG$" alt="メンテナンスモード"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/dotcom/mobile/december/dec-002---how-to-use-galaxy-maintenance-mode-to-secure-your-device-when-a-repair-is-in-progress/maintenance-mode2.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/dotcom/mobile/december/dec-002---how-to-use-galaxy-maintenance-mode-to-secure-your-device-when-a-repair-is-in-progress/maintenance-mode2.png?$48_48_PNG$" alt="メンテナンスモード"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">修理中のデバイスを保護するためにメンテナンスモードを使用する方法</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="/jp/support/maintenance-mode/" target="_blank" role="button" aria-label="メンテナンスモード : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:maintenance mode:learn more"> 詳しく <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> データのバックアップと復元 <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/sj-mx-faq/mx-faq-23-11-11/Back-up-Restore-data_36-2.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/sj-mx-faq/mx-faq-23-11-11/Back-up-Restore-data_36-2.png?$LazyLoad_Home_PNG$" alt="バックアップと復元アイコン"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/sj-mx-faq/mx-faq-23-11-11/Back-up-Restore-data_36-2.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/sj-mx-faq/mx-faq-23-11-11/Back-up-Restore-data_36-2.png?$48_48_PNG$" alt="バックアップと復元アイコン"/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Galaxy デバイスのデータをバックアップおよび復元するさまざまな方法をご覧ください。</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black cta--icon" href="//www.samsung.com/jp/support/apps-services/methods-to-back-up-and-restore-data-to-galaxy-devices/" target="_blank" role="button" aria-label="Galaxy デバイスのデータをバックアップおよび復元する方法 : 新しいウィンドウで開く" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="find additional information:back up and restore data:read more"> 詳しく <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#outlink-bold" href="#outlink-bold"></use></svg> </a> </span> </div> </div> </div> </div> <div class="su11-link-card__more-cta" style="display: block"> <a class="cta cta--outlined cta--black cta--icon" href="javascript:void(0);" an-tr="su11_link card-support main-text-button" an-ca="indication" an-ac="view more" an-la="view more"> もっと見る <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-regular" href="#open-down-regular"></use></svg> </a> </div> </div> </div> </div> </div> <div class="cm-g-text-block-container aem-GridColumn aem-GridColumn--default--12"> <section class="text-block-container text-color--black " style="background: #FFFFFF"> <div class="text-block-container__title-wrap"> <div class="text-block-container__headline-wrap"> <h2 class="text-block-container__headline">How to</h2> </div> </div> </section> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="ho-g-showcase-card aem-GridColumn aem-GridColumn--default--12"> <div class="co35-showcase-card-tab co35-showcase-card-tab--merchandizing bg-white"> <div class="co35-showcase-card-tab__inner co35-showcase-card-tab__inner--without-merchandizing-tab"> <div class="co35-showcase-card-tab__card-wrap"> <div class="co35-showcase-card-tab__card-items"> <div class="co35-showcase-card-tab-inner-container" role="list"> <div class="co35-showcase-card-tab-card co35-showcase-card-tab-card--large co35-showcase-card-tab-card__text-color--black dimmed " role="listitem"> <a class="co35-showcase-card-tab-card__full-bleed-wrap" href="/jp/support/mobile-devices/galaxy-harajuku-restore/" tabindex="0" aria-hidden="false" aria-label="詳しく見る"> <div class="co35-showcase-card-tab-card__contents-wrap"> <div class="co35-showcase-card-tab-card__product-name-text-wrap"> <div class="co35-showcase-card-tab-card__product-name-text-inner"> <span class="co35-showcase-card-tab-card__product-name co35-showcase-card-tab-card__product-name--desktop">店頭修理について</span> <span class="co35-showcase-card-tab-card__product-name co35-showcase-card-tab-card__product-name--mobile">店頭修理について </span> </div> </div> <div class="co35-showcase-card-tab-card__product-description-wrap"> <span class="co35-showcase-card-tab-card__product-description--desktop">GalaxyHarajukuでは店頭修理を実施しております</span> <span class="co35-showcase-card-tab-card__product-description--mobile">GalaxyHarajukuでは店頭修理を実施しております</span> </div> </div> <div class="co35-showcase-card-tab-card__img-wrap"> <div an-tr="co35_showcase card-support main-cta-banner" an-ca="content click" an-ac="feature" an-la="how to:galaxy harajuku restore:learn more" class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/info_floor_cont_b1_684_684_pc.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/info_floor_cont_b1_624_352_sp.png?$LazyLoad_Home_PNG$" alt="原宿店頭修理" loading="lazy"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/info_floor_cont_b1_684_684_pc.png?$684_684_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/info_floor_cont_b1_624_352_sp.png?$624_352_PNG$" alt="原宿店頭修理" loading="lazy"/> </div> <div class="co35-showcase-card-tab-card__dimmed-img"></div> </div> <div class="co35-showcase-card-tab-card__product-cta"> <span class="cta cta--contained cta--black cta--icon" an-tr="co35_showcase card-support main-cta-banner" an-ca="content click" an-ac="feature" an-la="how to:galaxy harajuku restore:learn more"> 詳しく見る </span> </div> </a> </div> <div class="co35-showcase-card-tab-card co35-showcase-card-tab-card--small co35-showcase-card-tab-card__text-color--black mobile-text-only top-align" role="listitem"> <a class="co35-showcase-card-tab-card__full-bleed-wrap" href="/jp/support/useful-tips-for-galaxy/" tabindex="0" aria-hidden="false" aria-label="詳しく見る"> <div class="co35-showcase-card-tab-card__product-name-text-wrap"> <div class="co35-showcase-card-tab-card__product-name-text-inner"> <span class="co35-showcase-card-tab-card__product-name co35-showcase-card-tab-card__product-name--desktop">Galaxyのお役立ちヒント</span> <span class="co35-showcase-card-tab-card__product-name co35-showcase-card-tab-card__product-name--mobile">Galaxyのお役立ちヒント </span> </div> </div> <div class="co35-showcase-card-tab-card__product-description-wrap"> </div> <div class="co35-showcase-card-tab-card__img-wrap"> <div an-tr="co35_showcase card-support main-cta-banner" an-ca="content click" an-ac="feature" an-la="how to:useful tips for galaxy:learn more" class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/mx-faqs-24/mx-faq-24-9-10/24-9-10-Useful-tips-for-Galaxy-support-page-330x330.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/mx-faqs-24/mx-faq-24-9-10/24-9-10-Useful-tips-for-Galaxy-support-page-296x352-rounded.png?$LazyLoad_Home_PNG$" alt="Galaxy チップについて" loading="lazy"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/mx-faqs-24/mx-faq-24-9-10/24-9-10-Useful-tips-for-Galaxy-support-page-330x330.png?$330_330_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/mx-faqs-24/mx-faq-24-9-10/24-9-10-Useful-tips-for-Galaxy-support-page-296x352-rounded.png?$296_352_PNG$" alt="Galaxy チップについて" loading="lazy"/> </div> </div> <div class="co35-showcase-card-tab-card__product-cta"> <span class="cta cta--contained cta--black cta--icon" an-tr="co35_showcase card-support main-cta-banner" an-ca="content click" an-ac="feature" an-la="how to:useful tips for galaxy:learn more"> 詳しく見る </span> </div> </a> </div> <div class="co35-showcase-card-tab-card co35-showcase-card-tab-card--small co35-showcase-card-tab-card__text-color--black mobile-text-only " role="listitem"> <a class="co35-showcase-card-tab-card__full-bleed-wrap" href="/jp/mypage/myproducts/" tabindex="0" aria-hidden="false" aria-label="詳しく見る"> <div class="co35-showcase-card-tab-card__product-name-text-wrap"> <div class="co35-showcase-card-tab-card__product-name-text-inner"> <span class="co35-showcase-card-tab-card__product-name co35-showcase-card-tab-card__product-name--desktop">オンライン修理予約サービス<br /></span> <span class="co35-showcase-card-tab-card__product-name co35-showcase-card-tab-card__product-name--mobile">オンライン<br />修理予約サービス<br /> </span> </div> </div> <div class="co35-showcase-card-tab-card__product-description-wrap"> </div> <div class="co35-showcase-card-tab-card__img-wrap"> <div an-tr="co35_showcase card-support main-cta-banner" an-ca="content click" an-ac="feature" an-la="how to:mypage:learn more" class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/mobile-devices/ys2_330_330_pc.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/mobile-devices/ys2_296_352_sp.png?$LazyLoad_Home_PNG$" alt="MyPage" loading="lazy"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/mobile-devices/ys2_330_330_pc.png?$330_330_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/mobile-devices/ys2_296_352_sp.png?$296_352_PNG$" alt="MyPage" loading="lazy"/> </div> </div> <div class="co35-showcase-card-tab-card__product-cta"> <span class="cta cta--contained cta--black cta--icon" an-tr="co35_showcase card-support main-cta-banner" an-ca="content click" an-ac="feature" an-la="how to:mypage:learn more"> 詳しく見る </span> </div> </a> </div> <div class="co35-showcase-card-tab-card co35-showcase-card-tab-card--small co35-showcase-card-tab-card__text-color--black mobile-text-only " role="listitem"> <a class="co35-showcase-card-tab-card__full-bleed-wrap" href="//www.samsung.com/jp/one-ui/features/" tabindex="0" aria-hidden="false" aria-label="詳しく見る"> <div class="co35-showcase-card-tab-card__product-name-text-wrap"> <div class="co35-showcase-card-tab-card__product-name-text-inner"> <span class="co35-showcase-card-tab-card__product-name co35-showcase-card-tab-card__product-name--desktop">One UI 6の新機能</span> <span class="co35-showcase-card-tab-card__product-name co35-showcase-card-tab-card__product-name--mobile">One UI 6の新機能 </span> </div> </div> <div class="co35-showcase-card-tab-card__product-description-wrap"> </div> <div class="co35-showcase-card-tab-card__img-wrap"> <div an-tr="co35_showcase card-support main-cta-banner" an-ca="content click" an-ac="feature" an-la="how to:features and upgrades of one ui 6:learn more" class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/banner_select-galaxy_330_330_pc.jpg?$LazyLoad_Home_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/banner_select-galaxy_296_352_sp.jpg?$LazyLoad_Home_JPG$" alt="One UI 6の新機能" loading="lazy"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/banner_select-galaxy_330_330_pc.jpg?$330_330_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/banner_select-galaxy_296_352_sp.jpg?$296_352_JPG$" alt="One UI 6の新機能" loading="lazy"/> </div> </div> <div class="co35-showcase-card-tab-card__product-cta"> <span class="cta cta--contained cta--black cta--icon" an-tr="co35_showcase card-support main-cta-banner" an-ca="content click" an-ac="feature" an-la="how to:features and upgrades of one ui 6:learn more"> 詳しく見る </span> </div> </a> </div> <div class="co35-showcase-card-tab-card co35-showcase-card-tab-card--small co35-showcase-card-tab-card__text-color--black mobile-text-only " role="listitem"> <a class="co35-showcase-card-tab-card__full-bleed-wrap" href="/jp/support/mobile-devices/docomo-store-repair/" tabindex="0" aria-hidden="false" aria-label="詳しく見る"> <div class="co35-showcase-card-tab-card__product-name-text-wrap"> <div class="co35-showcase-card-tab-card__product-name-text-inner"> <span class="co35-showcase-card-tab-card__product-name co35-showcase-card-tab-card__product-name--desktop">ドコモショップ「Galaxyリペアコーナー」のご案内</span> <span class="co35-showcase-card-tab-card__product-name co35-showcase-card-tab-card__product-name--mobile">ドコモショップ「Galaxyリペアコーナー」のご案内 </span> </div> </div> <div class="co35-showcase-card-tab-card__product-description-wrap"> </div> <div class="co35-showcase-card-tab-card__img-wrap"> <div an-tr="co35_showcase card-support main-cta-banner" an-ca="content click" an-ac="feature" an-la="how to:docomo store repair:learn more" class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/repair20240820_330_330_pc.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/repair20240820_296_352_sp.png?$LazyLoad_Home_PNG$" alt="ドコモショップ「Galaxyリペアコーナー」のご案内" loading="lazy"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/repair20240820_330_330_pc.png?$330_330_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/repair20240820_296_352_sp.png?$296_352_PNG$" alt="ドコモショップ「Galaxyリペアコーナー」のご案内" loading="lazy"/> </div> </div> <div class="co35-showcase-card-tab-card__product-cta"> <span class="cta cta--contained cta--black cta--icon" an-tr="co35_showcase card-support main-cta-banner" an-ca="content click" an-ac="feature" an-la="how to:docomo store repair:learn more"> 詳しく見る </span> </div> </a> </div> </div> </div> </div> </div> <div class="popup-video" role="dialog"> <div class="popup-video__dimmed"></div> <div class="popup-video__looping--start" tabindex="0"></div> <div class="popup-video__video-wrap"> <p class="popup-video__current-video-title hidden" tabindex="0"></p> </div> <button class="popup-video__btn-video-close"> <span class="hidden">閉じる</span> <svg class="icon" focusable="false"><use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use></svg> </button> <div class="popup-video__looping--end" tabindex="0"></div> </div> </div> </div> <div class="of-g-feature-benefit-card aem-GridColumn aem-GridColumn--default--12"> <div class="feature-benefit-card bg-white feature-benefit-card--desktop-layout-1 desktop-text-align--left mobile-text-align--center feature-benefit-card--use-mouseover-interaction"> <div class="feature-benefit-card__swiper swiper-container " data-swiper-option='{ "componentEl":".feature-benefit-card__swiper", "keepWrapper": true, "breakpoints": { "1": { "slidesPerView":1 }, "768": { "slidesPerView":1 } }, "autoHeight":false, "pagination":true, "offTxtAccesibility":true}'> <div class="feature-benefit-card__card-wrap swiper-wrapper"> <div class="feature-benefit-card__card swiper-slide"> <div class="feature-benefit-card__card-inner feature-benefit-card__card--contents-type-image text-color--white"> <div class="feature-benefit-card__card-inner-bg" style="background:#FFFFFF"></div> <div class="feature-benefit-card__text-wrap"> <div class="feature-benefit-card__text-wrap-inner"> <div class="feature-benefit-card__text-wrap-area"> <div class="feature-benefit-card__eyebrow-text"> </div> <h3 class="feature-benefit-card__title">取扱説明書ダウンロード</h3> <div class="feature-benefit-card__cta"> <a href="https://www.samsung.com/jp/support/user-manuals-and-guide/" an-tr="ft16_feature benefit card-support main-cta-content_click" an-ca="content click" an-ac="feature" an-la=":manuals and downloads:learn more" class="cta cta--contained cta--white" aria-label="詳しく見る取扱説明書ダウンロード"> 詳しく見る </a> </div> </div> </div> </div> <div class="feature-benefit-card__figure"> <div class="image"> <img data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/banner_manuals-downloads_1392x440.jpg?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/banner_manuals-downloads_624x892.jpg?$LazyLoad_Home_PNG$" alt="取扱説明書ダウンロード" role="img" class="image__preview lazy-load responsive-img"/> <img data-desktop-src="//images.samsung.com/is/image/samsung/assets/jp/support/banner_manuals-downloads_1392x440.jpg?$1392_N_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/jp/support/banner_manuals-downloads_624x892.jpg?$312_N_PNG$" alt="取扱説明書ダウンロード" role="img" class="image__main lazy-load responsive-img"/> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="iparsys parsys aem-GridColumn aem-GridColumn--default--12"> <div class="su-g-link-card"> <div class="su11-link-card none none button-theme--contained bg-white " id="contactinfo"> <div class="su11-link-card__wrap"> <h2 class="su11-link-card__headline-text">製品サポートのお問い合わせ先</h2> <div class="su11-link-card__list su11-link-card__swiper"> <div class="su11-link-card__list-wrap "> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Samsungへのお問い合わせ </h3> <div class="su11-link-card__list-item-description">Samsungカスタマ－サポ－トセンター及び非対面サポートについてご案内いたします。<br /><br /></div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--contained cta--black " href="/jp/support/mobile-devices/how-to-contact-us-about-galaxy-products/#start-chat" target="_self" aria-label="Samsung製品についてのお問い合わせ方法" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="contact info:how to contact us about samsung products:how to contact us about samsugn products"> Samsung製品についてのお問い合わせ方法 </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> 各事業者への問い合わせ先 </h3> <div class="su11-link-card__list-item-description">NTTドコモ、KDDI、UQ mobile、J:COM、ソフトバンクから発売されているGalaxy製品ご利用の方、およびahamo（アハモ）、povo（ポヴォ）プランにご契約されている方は、各通信事業者へお問い合わせください。<br /> </div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--contained cta--black " href="/jp/support/mobile-devices/contact-information-for-carriers/" target="_self" aria-label="事業者の問い合わせ先" an-tr="su11_link card-support main-cta-link" an-ca="support content click" an-ac="feature" an-la="contact info:carrier contact:carrier contact"> 事業者の問い合わせ先 </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div 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