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Meet and Greet Service - Frequently Asked Questions - Durham University

<!DOCTYPE html> <html lang="en-gb" class="pl"> <head> <title>Meet and Greet Service - Frequently Asked Questions - Durham University</title> <meta charset="UTF-8" /> <meta name="viewport" content="width=device-width" /> <meta name="date" content="07/22/2024" /> <meta name="author" content="Durham University"> <meta name="generator" content=" Terminalfour"> <meta name="author" content="Durham University"> <meta name="generator" content=" Terminalfour"> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:site" content="@durham_uni"> <meta name="twitter:creator" content="@durham_uni"> <meta property="fb:app_id" content="1259489337720699 "> <meta property="og:type" content="website"> <link rel="canonical" href="https://www.durham.ac.uk/study/international/arrivals/meet-and-greet-service---frequently-asked-questions/" /> <link rel="stylesheet" type="text/css" media="all" href="/media/durham-university/site-assets/css/style-durham-20231018.css" /> <link rel="stylesheet" type="text/css" media="" href="/media/durham-university/site-assets/css/swiper.css" /> <link rel="stylesheet" type="text/css" media="" href="/media/durham-university/site-assets/css/perfect-scrollbar.css" /> <link rel="apple-touch-icon" sizes="180x180" href="/media/durham-university/site-assets/image/favicons/apple-touch-icon.png" /> <link rel="icon" type="image/svg" href="/media/durham-university/site-assets/image/favicons/favicon.svg" /> <link rel="icon" type="image/png" sizes="32x32" href="/media/durham-university/site-assets/image/favicons/favicon-32x32.png" /> <link rel="icon" type="image/png" sizes="16x16" href="/media/durham-university/site-assets/image/favicons/favicon-16x16.png" /> <link rel="mask-icon" href="/media/durham-university/site-assets/image/favicons/safari-pinned-tab.svg" color="#000000" /> <meta name="msapplication-TileColor" content="#68246D" /> <meta name="msapplication-TileImage" content="/media/durham-university/site-assets/image/favicons/mstile-144x144.png" /> <meta name="theme-color" content="#68246D" /> <script>dataLayer = [{'content_type': undefined,'audience': undefined,'business_unit': undefined,'theme': undefined}];</script> <!--SMD = 138447 --><span id="d.en.1309318"></span> <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-MD895GR');</script> <!-- End Google Tag Manager --> <meta name="googlebot" content="nosnippet" /> <!--<meta name="PageName" content="When does the service run?&nbsp;">--><!--<meta name="PageName" content="How do I book a place? 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Collections</a> </li> <li> <a class="u-block u-px-2 u-py-2 u-text-small xxl:u-text-medium u-bg-primary u-text-white u-no-underline hocus:u-bg-primary--dark" href="https://www.durham.ac.uk/business/">Business School</a> </li> <li> <a class="u-block u-px-2 u-py-2 u-text-small xxl:u-text-medium u-bg-primary u-text-white u-no-underline hocus:u-bg-primary--dark" href="https://www.durham.ac.uk/things-to-do/">Things To Do </a> </li> <li> <a class="u-block u-px-2 u-py-2 u-text-small xxl:u-text-medium u-bg-primary u-text-white u-no-underline hocus:u-bg-primary--dark" href=""></a> </li> </ul> --> <ul class="u-mb-3 utility-navigation u-hidden u-relative u-list-reset u-bg-grey-50 u-gap-x-6 u-pr-10 xl:u-flex" x-data="{ expanded: true }"> <li> <a class="u-flex u-items-center u-h-full u-p-2 u-text-small u-text-black u-no-underline xxl:u-text-medium u-bg-grey-50 u-transition hocus:u-bg-grey-50--dark u-leading-tight u-text-center" href="/about-us/">About Us</a> </li> <li> <a class="u-flex u-items-center u-h-full u-p-2 u-text-small u-text-black u-no-underline xxl:u-text-medium u-bg-grey-50 u-transition hocus:u-bg-grey-50--dark u-leading-tight u-text-center" href="/alumni/">Alumni</a> </li> <li> <a class="u-flex u-items-center u-h-full u-p-2 u-text-small u-text-black u-no-underline xxl:u-text-medium u-bg-grey-50 u-transition hocus:u-bg-grey-50--dark u-leading-tight u-text-center" href="/about-us/how-to-contact-us/">How to Contact Us</a> </li> <li x-show="expanded" style="display: none;"> <a class="u-flex u-items-center u-h-full u-p-2 u-text-small u-text-black u-no-underline xxl:u-text-medium u-bg-grey-50 u-transition hocus:u-bg-grey-50--dark u-leading-tight u-text-center" href="/departments/library/">Library &amp; Collections</a> </li> <li x-show="expanded" style="display: none;"> <a class="u-flex u-items-center u-h-full u-p-2 u-text-small u-text-black u-no-underline xxl:u-text-medium u-bg-grey-50 u-transition hocus:u-bg-grey-50--dark u-leading-tight u-text-center" href="https://www.durham.ac.uk/business/">Business School</a> </li> <li x-show="expanded" style="display: none;"> <a class="u-flex u-items-center u-h-full u-p-2 u-text-small u-text-black u-no-underline xxl:u-text-medium u-bg-grey-50 u-transition hocus:u-bg-grey-50--dark u-leading-tight u-text-center" href="https://www.durham.ac.uk/things-to-do/">Things To Do </a> </li> <li> <button class="u-flex u-items-center u-h-full u-p-2 u-no-underline xxl:u-text-medium u-bg-grey-50 u-transition hocus:u-bg-grey-50--dark u-leading-tight u-text-center u-text-primary u-text-large u-px-1 hocus:u-text-primary--light" @click="expanded = !expanded"> <span class="u-visually-hidden" x-text="expanded ? 'Collapse': 'Expand'">Expand</span> <svg x-show="!expanded" class="icon" focusable="false"> <use xlink:href="/media/durham-university/site-assets/image/sprite.svg#feather--plus-circle"></use> </svg> <svg x-show="expanded" class="icon" focusable="false" style="display: none;"> <use xlink:href="/media/durham-university/site-assets/image/sprite.svg#feather--minus-circle"></use> </svg> </button> </li> </ul> <div class="u-flex lg:u-mx-4 xl:u-mr-6"> <nav aria-label="Main"> <ul @keyup="escape($event.key)" @click.away="escape()" class="u-hidden u-list-reset u-mb-0 u-gap-x-1 xl:u-flex" x-data="primaryNavigation()"> <li class="u-flex u-flex-col u-items-center" @mouseenter="openMenu(319983)" @mouseleave="closeMenu()"> <a @focus="focus(319983)" href="/study/" class="primary-navigation__link u-flex u-items-center u-h-full u-px-2 u-pt-3 u-pb-5 u-font-bold u-font-sans u-text-inherit u-text-center u-leading-tight hocus:u-bg-grey-50 hocus:u-no-underline hocus:u-text-primary focus:u-shadow-none xxl:u-text-large" :aria-expanded="expanded(319983)" >Study</a > <button @click="toggleMenu(319983)" class="primary-navigation__button u-relative u-z-410 u-transition focus:u-shadow-none" style="display: none;" x-show="dropdownButton === 319983" :class="{ 'u-bg-secondary u-border-none' : menuOpen, 'u-bg-white u-text-primary u-border-1 u-border-primary focus:u-bg-primary focus:u-text-white' : !menuOpen }" :aria-expanded="expanded(319983)" > <span class="u-visually-hidden" x-text="(menuOpen === 319983 ? 'Hide' : 'Show') + ' submenu for Study'">Show submenu for Study</span> <span aria-hidden="true"> <svg class="icon" focusable="false"> <use xlink:href="/media/durham-university/site-assets/image/sprite.svg#cti--arrow-soft-down"></use> </svg> </span> </button> <div class="u-absolute u-pin-x u-pin-t-100 u-bg-primary u-text-white u-z-400" x-cloak x-show="menuOpen === 319983"> <div class="u-py-6 u-bg-primary"> <div class="container"> <h2 class="u-visually-hidden">Study sub-menu</h2> <div class="row"></div> <ul class="row u-list-reset"> <li class='col'><a href='/study/undergraduate/' class='u-block u-text-white'>Undergraduate</a></li> <li class='col'><a href='/study/postgraduate/' class='u-block u-text-white'>Postgraduate</a></li> <li class='col'><a href='/study/international/' class='u-block u-text-white'>International</a></li> <li class='col'><a href='/study/careers-employability-enterprise/' class='u-block u-text-white'>Careers, Employability and Enterprise</a></li> </ul> </div> </div> </div> </li><li class="u-flex u-flex-col u-items-center" @mouseenter="openMenu(146785)" @mouseleave="closeMenu()"> <a @focus="focus(146785)" href="/colleges-and-student-experience/" class="primary-navigation__link u-flex u-items-center u-h-full u-px-2 u-pt-3 u-pb-5 u-font-bold u-font-sans u-text-inherit u-text-center u-leading-tight hocus:u-bg-grey-50 hocus:u-no-underline hocus:u-text-primary focus:u-shadow-none xxl:u-text-large" :aria-expanded="expanded(146785)" >Wider Student Experience</a > <button @click="toggleMenu(146785)" class="primary-navigation__button u-relative u-z-410 u-transition focus:u-shadow-none" style="display: none;" x-show="dropdownButton === 146785" :class="{ 'u-bg-secondary u-border-none' : menuOpen, 'u-bg-white u-text-primary u-border-1 u-border-primary focus:u-bg-primary focus:u-text-white' : !menuOpen }" :aria-expanded="expanded(146785)" > <span class="u-visually-hidden" x-text="(menuOpen === 146785 ? 'Hide' : 'Show') + ' submenu for Wider Student Experience'">Show submenu for Wider Student Experience</span> <span aria-hidden="true"> <svg class="icon" focusable="false"> <use xlink:href="/media/durham-university/site-assets/image/sprite.svg#cti--arrow-soft-down"></use> </svg> </span> </button> <div class="u-absolute u-pin-x u-pin-t-100 u-bg-primary u-text-white u-z-400" x-cloak x-show="menuOpen === 146785"> <div class="u-py-6 u-bg-primary"> <div class="container"> <h2 class="u-visually-hidden">Wider Student Experience sub-menu</h2> <div class="row"></div> <ul class="row u-list-reset"> <li class='col'><a href='/colleges-and-student-experience/colleges/' class='u-block u-text-white'>Our Colleges</a></li> <li class='col'><a href='/colleges-and-student-experience/enrichment-activities/' class='u-block u-text-white'>Enrichment Activities</a></li> <li class='col'><a href='/colleges-and-student-experience/welcome-and-orientation/' class='u-block u-text-white'>Welcome and Orientation</a></li> </ul> </div> </div> </div> </li><li class="u-flex u-flex-col u-items-center" @mouseenter="openMenu(2079167)" @mouseleave="closeMenu()"> <a @focus="focus(2079167)" href="/colleges-and-student-experience/student-support-and-wellbeing/" class="primary-navigation__link u-flex u-items-center u-h-full u-px-2 u-pt-3 u-pb-5 u-font-bold u-font-sans u-text-inherit u-text-center u-leading-tight hocus:u-bg-grey-50 hocus:u-no-underline hocus:u-text-primary focus:u-shadow-none xxl:u-text-large" :aria-expanded="expanded(2079167)" >Student Support</a > <button @click="toggleMenu(2079167)" class="primary-navigation__button u-relative u-z-410 u-transition focus:u-shadow-none" style="display: none;" x-show="dropdownButton === 2079167" :class="{ 'u-bg-secondary u-border-none' : menuOpen, 'u-bg-white u-text-primary u-border-1 u-border-primary focus:u-bg-primary focus:u-text-white' : !menuOpen }" :aria-expanded="expanded(2079167)" > <span class="u-visually-hidden" x-text="(menuOpen === 2079167 ? 'Hide' : 'Show') + ' submenu for Student Support'">Show submenu for Student Support</span> <span aria-hidden="true"> <svg class="icon" focusable="false"> <use xlink:href="/media/durham-university/site-assets/image/sprite.svg#cti--arrow-soft-down"></use> </svg> </span> </button> <div class="u-absolute u-pin-x u-pin-t-100 u-bg-primary u-text-white u-z-400" x-cloak x-show="menuOpen === 2079167"> <div class="u-py-6 u-bg-primary"> <div class="container"> <h2 class="u-visually-hidden">Student Support sub-menu</h2> <div class="row"></div> <ul class="row u-list-reset"> <li class='col'><a href='/colleges-and-student-experience/student-support-and-wellbeing/counselling/' class='u-block u-text-white'>Counselling and Mental Health Service</a></li> <li class='col'><a href='/colleges-and-student-experience/student-support-and-wellbeing/disability-support/' class='u-block u-text-white'>Disability Support</a></li> <li class='col'><a href='/colleges-and-student-experience/student-support-and-wellbeing/student-safety/' class='u-block u-text-white'>Student Safety</a></li> </ul> </div> </div> </div> </li><li class="u-flex u-flex-col u-items-center" @mouseenter="openMenu(320016)" @mouseleave="closeMenu()"> <a @focus="focus(320016)" href="/research/" class="primary-navigation__link u-flex u-items-center u-h-full u-px-2 u-pt-3 u-pb-5 u-font-bold u-font-sans u-text-inherit u-text-center u-leading-tight hocus:u-bg-grey-50 hocus:u-no-underline hocus:u-text-primary focus:u-shadow-none xxl:u-text-large" :aria-expanded="expanded(320016)" >Research &amp; Business</a > <button @click="toggleMenu(320016)" class="primary-navigation__button u-relative u-z-410 u-transition focus:u-shadow-none" style="display: none;" x-show="dropdownButton === 320016" :class="{ 'u-bg-secondary u-border-none' : menuOpen, 'u-bg-white u-text-primary u-border-1 u-border-primary focus:u-bg-primary focus:u-text-white' : !menuOpen }" :aria-expanded="expanded(320016)" > <span class="u-visually-hidden" x-text="(menuOpen === 320016 ? 'Hide' : 'Show') + ' submenu for Research &amp; Business'">Show submenu for Research &amp; Business</span> <span aria-hidden="true"> <svg class="icon" focusable="false"> <use xlink:href="/media/durham-university/site-assets/image/sprite.svg#cti--arrow-soft-down"></use> </svg> </span> </button> <div class="u-absolute u-pin-x u-pin-t-100 u-bg-primary u-text-white u-z-400" x-cloak x-show="menuOpen === 320016"> <div class="u-py-6 u-bg-primary"> <div class="container"> <h2 class="u-visually-hidden">Research &amp; Business sub-menu</h2> <div class="row"></div> <ul class="row u-list-reset"> <li class='col'><a href='/research/current/' class='u-block u-text-white'>Current Research</a></li> <li class='col'><a href='/research/institutes-and-centres/' class='u-block u-text-white'>Institutes and Centres</a></li> <li class='col'><a href='/research/helping-business/' class='u-block u-text-white'>Helping Business</a></li> <li class='col'><a href='/research/facilities-and-services/' class='u-block u-text-white'>Facilities and Services</a></li> </ul> </div> </div> </div> </li><li class="u-flex u-flex-col u-items-center" @mouseenter="openMenu(320025)" @mouseleave="closeMenu()"> <a @focus="focus(320025)" href="/global-durham/" class="primary-navigation__link u-flex u-items-center u-h-full u-px-2 u-pt-3 u-pb-5 u-font-bold u-font-sans u-text-inherit u-text-center u-leading-tight hocus:u-bg-grey-50 hocus:u-no-underline hocus:u-text-primary focus:u-shadow-none xxl:u-text-large" :aria-expanded="expanded(320025)" >Global Durham</a > <button @click="toggleMenu(320025)" class="primary-navigation__button u-relative u-z-410 u-transition focus:u-shadow-none" style="display: none;" x-show="dropdownButton === 320025" :class="{ 'u-bg-secondary u-border-none' : menuOpen, 'u-bg-white u-text-primary u-border-1 u-border-primary focus:u-bg-primary focus:u-text-white' : !menuOpen }" :aria-expanded="expanded(320025)" > <span class="u-visually-hidden" x-text="(menuOpen === 320025 ? 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'Hide' : 'Show') + ' submenu for Pathway Programmes'">Show submenu for Pathway Programmes</span> <span aria-hidden="true"> <svg class="icon u-transition" focusable="false"> <use xlink:href="/media/durham-university/site-assets/image/sprite.svg#cti--arrow-soft-down"></use> </svg> </span> </button> <div class="u-w-full" x-show="menuOpen === 466562" style="display: none;"> <div class="u-bg-darkpurple mobile-menu"> <div class="u-bg-darkpurple mobile-menu"><ul class="u-list-reset u-m-0" x-data="{ menuOpen: false }"> <li class="u-text-small u-border-b-1 u-border-darkpurple--dark u-flex u-flex-wrap u-justify-between"><a class="u-block u-flex-grow u-p-2 u-text-inherit" href="/study/international/pathway-programmes/international-foundation-year/">International Foundation Year</a></li> <li class="u-text-small u-border-b-1 u-border-darkpurple--dark u-flex u-flex-wrap u-justify-between"><a class="u-block u-flex-grow u-p-2 u-text-inherit" href="/study/international/pathway-programmes/pre-masters/">Pre-Masters</a></li> <li class="u-text-small u-border-b-1 u-border-darkpurple--dark u-flex u-flex-wrap u-justify-between"><a class="u-block u-flex-grow u-p-2 u-text-inherit" href="/study/international/pathway-programmes/english-preparation/">English Preparation</a></li> </div> </div> </li> </ul> </div> </div> </nav> <div class="row u-gap-y-4"> <div class="col-lg-9"> <div class="main-content u-o-5 lg:u-o-8"> <!-- Search text crawl start --><span id="d.en.1713645"></span> <div class="u-bg-grey-50 u-o-3 u-p-2 sm:u-p-3"> <h3 class="h5"> Frequently Asked Questions about the Meet and Greet Service </h3> <ul class="list-unstyled u-o-2"> <li class="list-item u-mb-1 sm:u-mb-2"> <a href="/study/international/arrivals/meet-and-greet-service---frequently-asked-questions/#d.en.1713644" class="link"> <div class="u-leading-normal u-font-bold">When does the service run?&nbsp;</div> </a> </li> <li class="list-item u-mb-1 sm:u-mb-2"> <a href="/study/international/arrivals/meet-and-greet-service---frequently-asked-questions/#d.en.1762841" class="link"> <div class="u-leading-normal u-font-bold">How do I book a place? </div> </a> </li> <li class="list-item u-mb-1 sm:u-mb-2"> <a href="/study/international/arrivals/meet-and-greet-service---frequently-asked-questions/#d.en.1762844" class="link"> <div class="u-leading-normal u-font-bold">Is there a charge for this service? </div> </a> </li> <li class="list-item u-mb-1 sm:u-mb-2"> <a href="/study/international/arrivals/meet-and-greet-service---frequently-asked-questions/#d.en.1762850" class="link"> <div class="u-leading-normal u-font-bold">What if I arrive outside of these dates? </div> </a> </li> <li class="list-item u-mb-1 sm:u-mb-2"> <a href="/study/international/arrivals/meet-and-greet-service---frequently-asked-questions/#d.en.1762851" class="link"> <div class="u-leading-normal u-font-bold">What if my flight arrives before 9am or after 9pm on the 25th/ 26th September? </div> </a> </li> <li class="list-item u-mb-1 sm:u-mb-2"> <a href="/study/international/arrivals/meet-and-greet-service---frequently-asked-questions/#d.en.1762852" class="link"> <div class="u-leading-normal u-font-bold">What if my flight details change after I have submitted the form, or is delayed?</div> </a> </li> <li class="list-item u-mb-1 sm:u-mb-2"> <a href="/study/international/arrivals/meet-and-greet-service---frequently-asked-questions/#d.en.1762853" class="link"> <div class="u-leading-normal u-font-bold">What do I need to check before I travel? </div> </a> </li> <li class="list-item u-mb-1 sm:u-mb-2"> <a href="/study/international/arrivals/meet-and-greet-service---frequently-asked-questions/#d.en.1762854" class="link"> <div class="u-leading-normal u-font-bold">What if my accommodation changes after I have submitted the form? </div> </a> </li> <li class="list-item u-mb-1 sm:u-mb-2"> <a href="/study/international/arrivals/meet-and-greet-service---frequently-asked-questions/#d.en.1762855" class="link"> <div class="u-leading-normal u-font-bold">What can I expect on the day? </div> </a> </li> <li class="list-item u-mb-1 sm:u-mb-2"> <a href="/study/international/arrivals/meet-and-greet-service---frequently-asked-questions/#d.en.1762856" class="link"> <div class="u-leading-normal u-font-bold">When can I check into my accommodation? </div> </a> </li> <li class="list-item u-mb-1 sm:u-mb-2"> <a href="/study/international/arrivals/meet-and-greet-service---frequently-asked-questions/#d.en.1762857" class="link"> <div class="u-leading-normal u-font-bold">What if I arrive by train? </div> </a> </li> <li class="list-item u-mb-1 sm:u-mb-2"> <a href="/study/international/arrivals/meet-and-greet-service---frequently-asked-questions/#d.en.1762858" class="link"> <div class="u-leading-normal u-font-bold">What is the travel time from Newcastle Airport to Durham University? </div> </a> </li> </ul> </div><div class="text-long u-max-w-measure-lg u-leading-normal u-o-3"> <span id="d.en.1713644"></span> <p><span><strong>When does the service run?</strong>&nbsp;</span></p> <p><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW260751365 BCX8"><span class="NormalTextRun SCXW260751365 BCX8">This service runs </span><span class="NormalTextRun SCXW260751365 BCX8">from</span><span class="NormalTextRun SCXW260751365 BCX8"> Wednesday 25</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW260751365 BCX8"><span class="NormalTextRun Superscript SCXW260751365 BCX8" data-fontsize="11">th</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW260751365 BCX8"><span class="NormalTextRun SCXW260751365 BCX8"> September</span><span class="NormalTextRun SCXW260751365 BCX8">-</span><span class="NormalTextRun SCXW260751365 BCX8">Thursday 26</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW260751365 BCX8"><span class="NormalTextRun Superscript SCXW260751365 BCX8" data-fontsize="11">th</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW260751365 BCX8"><span class="NormalTextRun SCXW260751365 BCX8"> September</span><span class="NormalTextRun SCXW260751365 BCX8">. Staff will be at the airport from 9am</span><span class="NormalTextRun SCXW260751365 BCX8"> on Wednesday 25</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW260751365 BCX8"><span class="NormalTextRun Superscript SCXW260751365 BCX8" data-fontsize="11">th</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW260751365 BCX8"><span class="NormalTextRun SCXW260751365 BCX8"> September. Outside of these days the free service will not </span><span class="NormalTextRun SCXW260751365 BCX8">operate</span><span class="NormalTextRun SCXW260751365 BCX8">.</span><span class="NormalTextRun SCXW260751365 BCX8"> Information for Pre-Sessional Students and MBA students will be sent out by the individual departments. </span></span><span class="EOP SCXW260751365 BCX8" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> </div><div class="text-long u-max-w-measure-lg u-leading-normal u-o-3"> <span id="d.en.1762841"></span> <p><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW45884259 BCX8"><span class="NormalTextRun SCXW45884259 BCX8"><strong>How do I book a place?</strong>&nbsp;</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW45884259 BCX8"><span class="NormalTextRun SCXW45884259 BCX8"></span></span></p> <p><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW45884259 BCX8"><span class="NormalTextRun SCXW45884259 BCX8">You can book onto this service through a booking form</span><span class="NormalTextRun SCXW45884259 BCX8">, which can be found here: <a href="https://forms.office.com/e/7qD9msHk2y">Meet and Greet Service Booking Form</a></span></span></p> </div><div class="text-long u-max-w-measure-lg u-leading-normal u-o-3"> <span id="d.en.1762844"></span> <p><strong><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW207962269 BCX8"><span class="NormalTextRun SCXW207962269 BCX8">Is there a charge for this service?&nbsp;</span></span></strong></p> <p><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW207962269 BCX8"><span class="NormalTextRun SCXW207962269 BCX8">No, the meet and greet service from Newcastle Airport on 25</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW207962269 BCX8"><span class="NormalTextRun Superscript SCXW207962269 BCX8" data-fontsize="11">th</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW207962269 BCX8"><span class="NormalTextRun SCXW207962269 BCX8"> and 26</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW207962269 BCX8"><span class="NormalTextRun Superscript SCXW207962269 BCX8" data-fontsize="11">th</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW207962269 BCX8"><span class="NormalTextRun SCXW207962269 BCX8"> September is free of charge as long as you have made a booking on to this service.</span></span><span class="EOP SCXW207962269 BCX8" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> </div><div class="text-long u-max-w-measure-lg u-leading-normal u-o-3"> <span id="d.en.1762850"></span> <p><strong><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW265434375 BCX8"><span class="NormalTextRun SCXW265434375 BCX8">What if I arrive outside of these dates?&nbsp;</span></span></strong></p> <p><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW265434375 BCX8"><span class="NormalTextRun SCXW265434375 BCX8">The meet and greet service will run on 25</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW265434375 BCX8"><span class="NormalTextRun Superscript SCXW265434375 BCX8" data-fontsize="11">th</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW265434375 BCX8"><span class="NormalTextRun SCXW265434375 BCX8"> and 26</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW265434375 BCX8"><span class="NormalTextRun Superscript SCXW265434375 BCX8" data-fontsize="11">th</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW265434375 BCX8"><span class="NormalTextRun SCXW265434375 BCX8"> September only. If you arrive outside of these dates</span><span class="NormalTextRun SCXW265434375 BCX8"> you will have to make your own way from the airport to Durham University. There are taxis available from the airport 24 hours a day.</span></span></p> <p><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW265434375 BCX8"><span class="NormalTextRun SpellingErrorV2Themed SCXW265434375 BCX8">If</span><span class="NormalTextRun SCXW265434375 BCX8"> your flight arrives on 24</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW265434375 BCX8"><span class="NormalTextRun Superscript SCXW265434375 BCX8" data-fontsize="11">th</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW265434375 BCX8"><span class="NormalTextRun SCXW265434375 BCX8"> September, you are able to check into a nearby hotel (at your own cost) and make your way to the airport on 25</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW265434375 BCX8"><span class="NormalTextRun Superscript SCXW265434375 BCX8" data-fontsize="11">th</span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW265434375 BCX8"><span class="NormalTextRun SCXW265434375 BCX8"> September to use the meet and greet service. </span></span><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW265434375 BCX8"><span class="NormalTextRun SCXW265434375 BCX8">Please let us know if this is the case by emailing </span></span><a class="Hyperlink SCXW265434375 BCX8" href="mailto:international.meetandgreet@durham.ac.uk" target="_blank" rel="noreferrer noopener"><span data-contrast="none" xml:lang="EN-GB" lang="EN-GB" class="TextRun Underlined SCXW265434375 BCX8"><span class="NormalTextRun SCXW265434375 BCX8" data-ccp-charstyle="Hyperlink">international.meetandgreet@durham.ac.uk</span></span></a><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW265434375 BCX8"><span class="NormalTextRun SCXW265434375 BCX8"> after you have completed the booking form.</span></span></p> </div><div class="text-long u-max-w-measure-lg u-leading-normal u-o-3"> <span id="d.en.1762851"></span> <p><strong><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW236521294 BCX8"><span class="NormalTextRun SCXW236521294 BCX8">What if my flight arrives before 9am or after 9pm on the 25th or 26th September?</span></span></strong></p> <p><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW236521294 BCX8"><span class="NormalTextRun SCXW236521294 BCX8">If your flight arrives before 9am or after 9pm, please let us know at: </span></span><a class="Hyperlink SCXW236521294 BCX8" href="mailto:international.meetandgreet@durham.ac.uk" target="_blank" rel="noreferrer noopener"><span data-contrast="none" xml:lang="EN-GB" lang="EN-GB" class="TextRun Underlined SCXW236521294 BCX8"><span class="NormalTextRun SCXW236521294 BCX8" data-ccp-charstyle="Hyperlink">international.meetandgreet@durham.ac.uk</span></span></a><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW236521294 BCX8"><span class="NormalTextRun SCXW236521294 BCX8">.</span></span><span class="EOP SCXW236521294 BCX8" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> </div><div class="text-long u-max-w-measure-lg u-leading-normal u-o-3"> <span id="d.en.1762852"></span> <p><strong><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW151472360 BCX8"><span class="NormalTextRun SCXW151472360 BCX8">What if my flight details change after I have submitted the booking form, or my flight is delayed?</span></span></strong></p> <p><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW151472360 BCX8"><span class="NormalTextRun SCXW151472360 BCX8">If your flight details change after you have completed the form, please email <a class="Hyperlink SCXW151472360 BCX8" href="mailto:international.meetandgreet@durham.ac.uk" target="_blank" rel="noreferrer noopener"><span data-contrast="none" xml:lang="EN-GB" lang="EN-GB" class="TextRun Underlined SCXW151472360 BCX8">international.meetandgreet@durham.ac.uk</span></a> as soon as possible so that we have your accurate arrival time. If on the day, your flight is delayed, please email <a class="Hyperlink SCXW151472360 BCX8" href="mailto:international.meetandgreet@durham.ac.uk" target="_blank" rel="noreferrer noopener"><span data-contrast="none" xml:lang="EN-GB" lang="EN-GB" class="TextRun Underlined SCXW151472360 BCX8">international.meetandgreet@durham.ac.uk</span></a> so we can keep a track of your flight and make travel arrangements accordingly.</span></span></p> </div><div class="text-long u-max-w-measure-lg u-leading-normal u-o-3"> <span id="d.en.1762853"></span> <p><strong>What do I need to check before I travel?&nbsp;</strong><span data-contrast="auto"></span><span data-contrast="auto"></span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">CAS &ndash; You need to have your CAS and visa requirements in place before you travel. </span><strong><span data-contrast="auto">Please do not fill out this form if you do not have your CAS number.</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Accommodation &ndash; Check that your accommodation has been confirmed and that your arrival time is within the check-in times for the property. If you are staying in a private residence, ensure that you have the keys/ or entrance code and address of the property, or that someone will be there to meet you.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Luggage tags &ndash; Ensure that you have printed off the luggage tags that you need from the Durham University webpage: These will be made available nearer to the travel date.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Luggage &ndash; Check that you can carry your luggage by yourself as you will be responsible for this at all times. This includes from the start of your travel to the loading of the coaches. For some colleges, it is not possible for the bus to go directly to the college entrance, so you will need to take your luggage from the coach to the accommodation yourself.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Contact information- Please make sure that you have the email address for the meet and greet team ( </span><a href="mailto:internationalmeetandgreet@durham.ac.uk"><span data-contrast="none">international.meetandgreet@durham.ac.uk</span></a><span data-contrast="auto">) , please let us know if there are any changes to your travel arrangements. Please also ensure to stay in contact with your accommodation (college/ private residence) to keep them updated with any changes to your plans.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Clothing &ndash; Be prepared for any weather conditions/ or check these before you travel (the UK is famous for its ever-changing weather) at busy times you may need to wait for your onward travel.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul> </div><div class="text-long u-max-w-measure-lg u-leading-normal u-o-3"> <span id="d.en.1762854"></span> <p><strong><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW139373298 BCX8"><span class="NormalTextRun SCXW139373298 BCX8">What if my accommodation changes after I have submitted the form?&nbsp;</span></span></strong></p> <p><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW139373298 BCX8"><span class="NormalTextRun SCXW139373298 BCX8">If your college/address changes after you have </span><span class="NormalTextRun SCXW139373298 BCX8">submitted</span><span class="NormalTextRun SCXW139373298 BCX8"> the form, please email </span></span><a class="Hyperlink SCXW139373298 BCX8" href="mailto:international.meetandgreet@durham.ac.uk" target="_blank" rel="noreferrer noopener"><span data-contrast="none" xml:lang="EN-GB" lang="EN-GB" class="TextRun Underlined SCXW139373298 BCX8"><span class="NormalTextRun SCXW139373298 BCX8" data-ccp-charstyle="Hyperlink">international.meetandgreet@durham.ac.uk</span></span></a><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW139373298 BCX8"><span class="NormalTextRun SCXW139373298 BCX8"> so that we can update our information and ensure you are taken to the correct place.</span></span><span class="EOP SCXW139373298 BCX8" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> </div><div class="text-long u-max-w-measure-lg u-leading-normal u-o-3"> <span id="d.en.1762855"></span> <p><strong><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW54269587 BCX8"><span class="NormalTextRun SCXW54269587 BCX8">What can I expect on the day?&nbsp;</span></span></strong></p> <p><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW54269587 BCX8"><span class="NormalTextRun SCXW54269587 BCX8">On the day, staff will be at the airport from 9am</span><span class="NormalTextRun SCXW54269587 BCX8">. </span><span class="NormalTextRun SCXW54269587 BCX8">Once you have collected your luggage, you will come out of the Arrivals section of the airport where the staff will be waiting. </span><span class="NormalTextRun SCXW54269587 BCX8">Our Durham University table will be set up directly opposite the International Arrivals area. </span><span class="NormalTextRun SCXW54269587 BCX8">Please make your way to the staff who will check you in, </span><span class="NormalTextRun SCXW54269587 BCX8">(please</span><span class="NormalTextRun SCXW54269587 BCX8"> keep your passport out of your luggage ready for us to check) </span><span class="NormalTextRun SCXW54269587 BCX8">&nbsp;and</span><span class="NormalTextRun SCXW54269587 BCX8"> provide you with transport (coach or taxi) which will take you to your accommodation.</span></span><span class="EOP SCXW54269587 BCX8" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> </div><div class="text-long u-max-w-measure-lg u-leading-normal u-o-3"> <span id="d.en.1762856"></span> <p><strong>When can I check into my accommodation?&nbsp;</strong></p> <p><span data-contrast="auto">Private residence &ndash; if you are in a private residence, you need to check with your accommodation provider directly. Please ensure you have confirmed arrangements regarding your time of arrival and key collection before you travel.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">College &ndash; </span><span data-contrast="auto">&nbsp;If you are staying in a college, the full details of your official move in date will be stated in an accommodation offer, should you receive this from the University. Please ensure that you have checked that there will be someone available to let you into the college at your time of arrival. It is advised to have a contact phone number for the college in case of any changes to your travel plans.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> </div><div class="text-long u-max-w-measure-lg u-leading-normal u-o-3"> <span id="d.en.1762857"></span> <p><strong><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW251339094 BCX8"><span class="NormalTextRun SCXW251339094 BCX8">What if I arrive by train?&nbsp;</span></span></strong></p> <p><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW251339094 BCX8"><span class="NormalTextRun SCXW251339094 BCX8">The meet and greet service is only for journeys from Newcastle Airport. There are taxis available outside of Durham train station, which will be able to take you to your accommodation (at your own cost).</span></span></p> </div><div class="text-long u-max-w-measure-lg u-leading-normal u-o-3"> <span id="d.en.1762858"></span> <p><strong><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW15008514 BCX8"><span class="NormalTextRun SCXW15008514 BCX8">What is the travel time from Newcastle Airport to Durham University?&nbsp;</span></span></strong></p> <p><span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW15008514 BCX8"><span class="NormalTextRun SCXW15008514 BCX8">The journey time is </span><span class="NormalTextRun SCXW15008514 BCX8">approximately</span><span class="NormalTextRun SCXW15008514 BCX8">&nbsp;</span><span class="NormalTextRun SCXW15008514 BCX8">1 hour.</span><span class="NormalTextRun SCXW15008514 BCX8"> The buses will do drop offs at the different Durham University colleges, which might extend your journey time</span><span class="NormalTextRun SCXW15008514 BCX8">. Some students will be taken to Maiden Castle and then transported by taxi to their college.</span><span class="NormalTextRun SCXW15008514 BCX8"> </span><span class="NormalTextRun SCXW15008514 BCX8">It is </span><span class="NormalTextRun SCXW15008514 BCX8">advised to go</span><span class="NormalTextRun SCXW15008514 BCX8"> to the toilet before you leave the baggage reclaim area, as there may not be the oppo</span><span class="NormalTextRun SCXW15008514 BCX8">rtunity to go once you leave this area.</span></span><span class="EOP SCXW15008514 BCX8" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}"> Please be aware that the service can be busy at certain times of the day (particularly the middle of the day), please keep your luggage to two suitcases to allow for as many people to get on to the coaches as possible.</span></p> </div><!-- Search text crawl end --> </div> </div> <div class="col-lg-3"> <aside class="main-sidebar u-o-3" 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