FAQ - Documentation

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md-icon"></span> </label> <nav class="md-nav" aria-label="Relire une communication" data-md-level="1"> <label class="md-nav__title" for="__nav_4"> <span class="md-nav__icon md-icon"></span> <span class="md-ellipsis">Relire une communication</span> </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../relire/relire.html" class="md-nav__link"> <span class="md-ellipsis">Relire</span> </a> </li> <li class="md-nav__item"> <a href="../relire/depots-a-relire.html" class="md-nav__link"> <span class="md-ellipsis">Accéder aux dépôts à relire</span> </a> </li> <li class="md-nav__item"> <a href="../relire/depots-relus.html" class="md-nav__link"> <span class="md-ellipsis">Accéder aux dépôts relus</span> </a> </li> <li class="md-nav__item"> <a href="../relire/depots-relus.html#modifier-une-relecture" class="md-nav__link"> <span class="md-ellipsis">Modifier une relecture</span> </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_5" type="checkbox" id="__nav_5" > <label class="md-nav__link" for="__nav_5"> <span class="md-ellipsis">Paramétrer la conférence</span> <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Paramétrer la conférence" data-md-level="1"> <label class="md-nav__title" for="__nav_5"> <span class="md-nav__icon md-icon"></span> <span class="md-ellipsis">Paramétrer la conférence</span> </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../conference/gerer-la-conference.html" class="md-nav__link"> <span class="md-ellipsis">Guide général</span> </a> </li> <li class="md-nav__item"> <a href="../conference/creation-du-site.html" class="md-nav__link"> <span class="md-ellipsis">Créer le site web de la conférence</span> </a> </li> <li class="md-nav__item"> <a href="../conference/administration-du-site.html" class="md-nav__link"> <span class="md-ellipsis">Administration du site</span> 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class="md-ellipsis">Paramètres généraux</span> </a> </li> <li class="md-nav__item"> <a href="../site/en-tete.html" class="md-nav__link"> <span class="md-ellipsis">En-<wbr>tête</span> </a> </li> <li class="md-nav__item"> <a href="../site/disposition.html" class="md-nav__link"> <span class="md-ellipsis">Disposition</span> </a> </li> <li class="md-nav__item"> <a href="../site/apparence.html" class="md-nav__link"> <span class="md-ellipsis">Apparence</span> </a> </li> <li class="md-nav__item"> <a href="../site/pages.html" class="md-nav__link"> <span class="md-ellipsis">Pages</span> </a> </li> <li class="md-nav__item"> <a href="../site/actus.html" class="md-nav__link"> <span class="md-ellipsis">Actualités</span> </a> </li> <li class="md-nav__item"> <a href="../site/ressources.html" class="md-nav__link"> <span class="md-ellipsis">Ressources</span> </a> </li> <li class="md-nav__item"> <a href="../site/stats.html" class="md-nav__link"> <span class="md-ellipsis">Statistiques</span> </a> </li> 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l'inscription</span> </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../inscription/gerer-l-inscription.html" class="md-nav__link"> <span class="md-ellipsis">Gérer l’inscription</span> </a> </li> <li class="md-nav__item"> <a href="../inscription/configurer-le-paiement.html" class="md-nav__link"> <span class="md-ellipsis">Configuration du paiement</span> </a> </li> <li class="md-nav__item"> <a href="../inscription/gerer-les-inscrits.html" class="md-nav__link"> <span class="md-ellipsis">Gestion des Inscrits</span> </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_9" type="checkbox" id="__nav_9" > <label class="md-nav__link" for="__nav_9"> <span class="md-ellipsis">Administrer les soumissions</span> <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Administrer les soumissions" data-md-level="1"> <label class="md-nav__title" for="__nav_9"> <span class="md-nav__icon md-icon"></span> <span class="md-ellipsis">Administrer les soumissions</span> </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../soumission/gestion-editoriale.html" class="md-nav__link"> <span class="md-ellipsis">Gestion éditoriale</span> </a> </li> <li class="md-nav__item"> <a href="../soumission/gerer-le-programme.html" class="md-nav__link"> <span class="md-ellipsis">Gestion du programme</span> </a> </li> <li class="md-nav__item"> <a href="../soumission/export-deposant.html" class="md-nav__link"> <span class="md-ellipsis">Export par déposant</span> </a> </li> <li class="md-nav__item"> <a href="../soumission/export-vers-HAL.html" class="md-nav__link"> <span class="md-ellipsis">Export vers HAL</span> </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_10" type="checkbox" id="__nav_10" > <label class="md-nav__link" for="__nav_10"> <span class="md-ellipsis">Administrer les relectures</span> <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Administrer les relectures" data-md-level="1"> <label class="md-nav__title" for="__nav_10"> <span class="md-nav__icon md-icon"></span> <span class="md-ellipsis">Administrer les relectures</span> </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../relecture/gerer-la-relecture.html" class="md-nav__link"> <span class="md-ellipsis">Gestion de la Relecture</span> </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--active md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_11" type="checkbox" id="__nav_11" checked> <label class="md-nav__link" for="__nav_11"> <span class="md-ellipsis">Ressources</span> <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Ressources" data-md-level="1"> <label class="md-nav__title" for="__nav_11"> <span class="md-nav__icon md-icon"></span> <span class="md-ellipsis">Ressources</span> </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item md-nav__item--active"> <input class="md-nav__toggle md-toggle" data-md-toggle="toc" type="checkbox" id="__toc"> <label class="md-nav__link md-nav__link--active" for="__toc"> <span class="md-ellipsis">FAQ</span> <span class="md-nav__icon md-icon"></span> </label> <a href="#" class="md-nav__link md-nav__link--active"> <span class="md-ellipsis">FAQ</span> </a> <nav class="md-nav md-nav--secondary"> <label class="md-nav__title" for="__toc"> <span class="md-nav__icon md-icon"></span> Table des matières </label> <ul class="md-nav__list" data-md-component="toc" data-md-scrollfix> <li class="md-nav__item"> <a href="#jai-change-dinstitution-comment-faire" class="md-nav__link"> <span class="md-ellipsis">J’ai changé d’institution, comment faire ?</span> </a> </li> <li class="md-nav__item"> <a href="#je-nai-pas-recu-lemail-de-changement-de-mot-de-passe" class="md-nav__link"> <span class="md-ellipsis">Je n’ai pas reçu l’email de changement de mot de passe</span> </a> </li> <li class="md-nav__item"> <a href="#je-narrive-pas-a-me-connecter-a-sciencesconf" class="md-nav__link"> <span class="md-ellipsis">Je n’arrive pas à me connecter à Sciencesconf</span> </a> </li> <li class="md-nav__item"> <a href="#je-souhaite-supprimer-mon-compte-sciencesconf-comment-faire" class="md-nav__link"> <span class="md-ellipsis">Je souhaite supprimer mon compte Sciencesconf, comment faire ?</span> </a> </li> <li class="md-nav__item"> <a href="#mon-adresse-mail-a-change-quelle-est-la-procedure" class="md-nav__link"> <span class="md-ellipsis">Mon adresse mail a changé, quelle est la procédure ?</span> </a> </li> <li class="md-nav__item"> <a href="#les-differents-roles" class="md-nav__link"> <span class="md-ellipsis">Les différents rôles</span> </a> </li> <li class="md-nav__item"> <a href="#je-souhaite-editer-des-badges-ou-des-factures-pour-les-participants" class="md-nav__link"> <span class="md-ellipsis">Je souhaite éditer des badges ou des factures pour les participants</span> </a> </li> </ul> </nav> </li> <li class="md-nav__item"> <a href="tutos.html" class="md-nav__link"> <span class="md-ellipsis">Capsules vidéos</span> </a> </li> <li class="md-nav__item"> <a href="supports.html" class="md-nav__link"> <span class="md-ellipsis">Supports</span> </a> </li> </ul> </nav> </li> </ul> </nav> </div> </div> </div> <div class="md-sidebar md-sidebar--secondary" data-md-component="sidebar" data-md-type="toc" > <div class="md-sidebar__scrollwrap"> <div class="md-sidebar__inner"> <nav class="md-nav md-nav--secondary"> <label class="md-nav__title" for="__toc"> <span class="md-nav__icon md-icon"></span> Table des matières </label> <ul class="md-nav__list" data-md-component="toc" data-md-scrollfix> <li class="md-nav__item"> <a href="#jai-change-dinstitution-comment-faire" class="md-nav__link"> <span class="md-ellipsis">J’ai changé d’institution, comment faire ?</span> </a> </li> <li class="md-nav__item"> <a href="#je-nai-pas-recu-lemail-de-changement-de-mot-de-passe" class="md-nav__link"> <span class="md-ellipsis">Je n’ai pas reçu l’email de changement de mot de passe</span> </a> </li> <li class="md-nav__item"> <a href="#je-narrive-pas-a-me-connecter-a-sciencesconf" class="md-nav__link"> <span class="md-ellipsis">Je n’arrive pas à me connecter à Sciencesconf</span> </a> </li> <li class="md-nav__item"> <a href="#je-souhaite-supprimer-mon-compte-sciencesconf-comment-faire" class="md-nav__link"> <span class="md-ellipsis">Je souhaite supprimer mon compte Sciencesconf, comment faire ?</span> </a> </li> <li class="md-nav__item"> <a href="#mon-adresse-mail-a-change-quelle-est-la-procedure" class="md-nav__link"> <span class="md-ellipsis">Mon adresse mail a changé, quelle est la procédure ?</span> </a> </li> <li class="md-nav__item"> <a href="#les-differents-roles" class="md-nav__link"> <span class="md-ellipsis">Les différents rôles</span> </a> </li> <li class="md-nav__item"> <a href="#je-souhaite-editer-des-badges-ou-des-factures-pour-les-participants" class="md-nav__link"> <span class="md-ellipsis">Je souhaite éditer des badges ou des factures pour les participants</span> </a> </li> </ul> </nav> </div> </div> </div> <div class="md-content" data-md-component="content"> <article class="md-content__inner md-typeset" role="main"> <h1 id="faq">FAQ<a class="headerlink" href="#faq" title="Lien permanent vers cette rubrique">¶</a></h1> <h2 id="jai-change-dinstitution-comment-faire">J’ai changé d’institution, comment faire ?<a class="headerlink" href="#jai-change-dinstitution-comment-faire" title="Lien permanent vers cette rubrique">¶</a></h2> <p>Si vous souhaitez accéder à votre compte, mais que votre adresse email a changé, vous devez mettre à jour votre profil.</p> <p>Pour cela rendez-vous dans <em>Mon Espace > Mon Profil</em> et modifier l’adresse.</p> <h2 id="je-nai-pas-recu-lemail-de-changement-de-mot-de-passe">Je n’ai pas reçu l’email de changement de mot de passe<a class="headerlink" href="#je-nai-pas-recu-lemail-de-changement-de-mot-de-passe" title="Lien permanent vers cette rubrique">¶</a></h2> <p>Êtes-vous certain que votre adresse email est valide ? Si oui, vérifiez votre boîte de spam, il se peut que l’email ait été redirigé.</p> <p>Il est également possible que vous ayez plusieurs comptes ce qui affecte l’envoi de l’email de réinitialisation de mot de passe.</p> <p>Contactez le support, nos services mettront à jour votre compte pour que vous puissiez récupérer vos identifiants de connexion.</p> <h2 id="je-narrive-pas-a-me-connecter-a-sciencesconf">Je n’arrive pas à me connecter à Sciencesconf<a class="headerlink" href="#je-narrive-pas-a-me-connecter-a-sciencesconf" title="Lien permanent vers cette rubrique">¶</a></h2> <p>En cas de mot de passe oublié, vous pouvez en demander un nouveau à l’aide du formulaire suivant <a class="reference external" href="https://portal.sciencesconf.org/user/lost">https://portal.sciencesconf.org/user/lost</a> (votre login ou votre adresse mail vous sera demandé).</p> <p>Si vous parvenez à vous connecter, vous pourrez à nouveau changer votre mot de passe dans : <em>Mon compte > Editer mon compte > Mot de passe</em></p> <h2 id="je-souhaite-supprimer-mon-compte-sciencesconf-comment-faire">Je souhaite supprimer mon compte Sciencesconf, comment faire ?<a class="headerlink" href="#je-souhaite-supprimer-mon-compte-sciencesconf-comment-faire" title="Lien permanent vers cette rubrique">¶</a></h2> <p>Si vous souhaitez supprimer votre compte, il est nécessaire de faire une demande directement au support</p> <h2 id="mon-adresse-mail-a-change-quelle-est-la-procedure">Mon adresse mail a changé, quelle est la procédure ?<a class="headerlink" href="#mon-adresse-mail-a-change-quelle-est-la-procedure" title="Lien permanent vers cette rubrique">¶</a></h2> <p>Vous pouvez mettre à jour votre adresse mail dans <em>Mon espace > Mon profil</em> après vous être connecté.</p> <p>Si vous avez perdu ou oublié vos identifiants de connexion, signalez votre nouvelle adresse au support. Nos services mettront à jour votre compte.</p> <h2 id="les-differents-roles">Les différents rôles<a class="headerlink" href="#les-differents-roles" title="Lien permanent vers cette rubrique">¶</a></h2> <p><a class="reference internal" href="../conference/les-differents-roles.html"><span class="doc">Les différents rôles</span></a></p> <h2 id="je-souhaite-editer-des-badges-ou-des-factures-pour-les-participants">Je souhaite éditer des badges ou des factures pour les participants<a class="headerlink" href="#je-souhaite-editer-des-badges-ou-des-factures-pour-les-participants" title="Lien permanent vers cette rubrique">¶</a></h2> <p>La première étape est d’exporter dans un fichier .csv la liste des inscrits. Aller dans « Gestion de l’inscription” -> « Inscrits », filtrer les données si nécessaires et cliquer sur « Export CSV ». 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